Professional Documents
Culture Documents
ESTABILLO, MARIEL D.
FABOT, SHANAYA YDENN
RIZADA, NICOLE B.
APRIL 2023
TRANSMITTAL
____________________ ____________________
Date Signed Date Signed
ANNIE D. FRANCISCO, MS
Campus Research Coordinator
____________________
Date Signed
____________________
Date Signed
ii
APPROVAL SHEET
____________________
Date Signed
____________________ ____________________
Date Signed Date Signed
____________________
Date Signed
iii
BIOGRAPHICAL DATA
Kudarat, born on 14th day of July 2000 in Mayo, Columbio, Sultan Kudarat. She
School and Senior High at Valdez Mother and Child Asian College Foundation
Incorporated.
experience and knowledge from her colleagues. She acquired knowledge about
various areas of working during her internship that may be relevant to her in her
chosen field. Her internship provided her with an opportunity to understand how
iv
BIOGRAPHICAL DATA
Now she’s taking her tertiary level at Sultan Kudarat State University,
Information System. With the knowledge she has learned in school, the
researcher seeks to better herself in every way. She wants to increase her
abilities and knowledge for upcoming tasks so she may perform more effectively
v
BIOGRAPHICAL DATA
primary education and Tacurong National High School during her secondary
education. During her Senior High School, she took up academic tract –
Provincial Office. She gained a valuable experience and learning that develop
her mentally and physically that may be use on chosen field in the future.
vi
ACKNOWLEDGMENT
The entire research study would not have been possible without the help
their heartfelt gratitude and appreciation to the following individuals who assisted
To their adviser, Denmark N. Dizo, CPA, MBA for his patience, guidance,
completion;
CPA for the valuable comments and recommendations for the refinement of the
study;
patience, encouragement, and their prayers for the success in the conduct of this
study;
And above all, to the Almighty God the source of all wisdom and
knowledge, patience, and strength that enabled the researchers to overcome all
challenges in carrying out this study. This work bears testimony to God's love
and mercy. The researchers return all glory and praise to Him, the Almighty
Father.
vii
TABLE OF CONTENTS
PRELIMINARIES PAGES
Title Page i
Transmittal ii
Approval Sheet iii
Biographical Data iv
Acknowledgment vii
Table of Contents ix
List of Table xi
List of Figures xii
Abstract xiii
CHAPTER 1 INTRODUCTION...................................................................1
General Objectives:..............................................................................2
Specific Objectives...............................................................................2
CHAPTER 1 INTRODUCTION...................................................................1
CHAPTER I INTRODUCTION 1
Background of the Study 1
Statement of the Problem 2
Conceptual Framework 3
Hypothesis 4
Significance of the Study 4
Scope and Limitation of the Study 6
Definition of Terms 6
LITERATURE CITED 39
APPENDICES 44
Appendix 1 Plan of Course Work 45
Appendix 2 Application for Thesis Title 47
Appendix 3 Nomination Guidance Committee 48
Appendix 4 Application for Thesis Outline Defense 49
Appendix 5 Change of Adviser/Guidance Committee Member 50
Appendix 6 Approval of Thesis Outline 51
Appendix 7 Certification of Statistician 52
Appendix 8 Certification of English Critic 53
Appendix 9 Application for Thesis Final Defense Examination 54
Appendix 10 Application for Thesis Final Printing and Binding 56
Appendix 11 Sample Questionnaire 58
Appendix 12 Pictorials and Screenshots 61
ix
LIST OF TABLES
1 Likert Scale 18
2 Rating Scale of Level of Strategic Management 18
3 Rating Scale of Level of Business Performance 18
4 Scale of Correlation Coefficient 20
5 Level of Strategic Management 22
5.1 Level of Strategic Management in terms of
Environmental Scanning 23
5.2 Level of Strategic Management in terms of
Strategic Formulation 24
5.3 Level of Strategic Management in terms of
Strategic Implementation 25
5.4 Level of Strategic Management in terms of
Strategic Evaluation and Monitoring 26
6 Level of Business Performance 27
x
6.4 Level of Business Performance towards Employee 30
6.5 Level of Business Performance towards
Customer-Relationship 31
7 Significant Relationship of
Strategic Management and Business Performance 32
LIST OF FIGURES
xi
ABSTRACT
and medium enterprises in Tacurong City, Sultan Kudarat. This study used a
and medium enterprises in Tacurong City, Sultan Kudarat. The respondents were
xii
the 100 small and medium enterprises, selected through convenience sampling
instrument in this study. Moreover, the mean and pearson product moment
correlation was as statistical tools that has been used to reveal the result in
accordance to the study’s objectives. The study revealed that the level of
strategic management and business performance were high. The study also
performance.
xiii
Chapter I
INTRODUCTION
frequently regarded as the most challenging phase of the process. (Clark, 2017).
their current condition, developing strategies, deploying them, and analyzing the
efficacy of the management plans that have been adopted (Tucci, 2022).
Strategic management has been recently developed especially within the private
sector, have begun to be applied by the enterprises in the public sector over
businesses should focus on the factors that can affects the business
1
have a positive impact on the professional's financial performance small and
medium enterprises are served, and small and medium enterprises organizations
that have implemented a strategic planning process are likely to enjoy improved
conditions, many small and medium enterprises in Tacurong City, Sultan Kudarat
are expanding their efforts to understand how small and medium enterprises can
General Objectives:
Specific Objectives
2
1.3. Strategy Implementation; and,
2.1. Market
2.2. Suppliers
2.3. Processes
2.5. Customer-Relationship?
Conceptual Framework
Environmental Market
Scanning Suppliers
Strategy Formulation Processes
Strategy Employee
Implementation Customer-Relationship
Strategy Evaluation and
Figure 1 show the conceptual framework used in this study. This study
3
The independent variable is the strategic management which is adoptive
and monitoring, is the analysis of the established plans and comparison of the
results with the organization's performance accomplished its goals. And, the
dependent variable is the business performance which is adoptive from Baira &
in terms of: market, which can be determined by sales revenue, market share,
The arrow connecting the first and second boxes illustrates the
4
Hypothesis
The following null hypothesis will be tested based on the 0.05 level of
significance:
The result of the study can contribute to the body of knowledge about
project management and strategic planning of the enterprise. This will provide
data on how enterprises carry on projects and what strategies they practice
predetermined time.
To the Society, the study can contribute for the data can be used by
research study would help the locale to implement economic activities which can
5
Scope and Limitation
The scope of the study primarily focused determining the level of strategic
between the two variables of the research study. The respondents of the study
are the small and medium enterprises in Tacurong City, Sultan Kudara. This
Definition of Terms
evaluation of a business's
- Strategic management is a
6
CHAPTER II
REVIEW OF RELATED LITERATURE
This chapter presents related literature that is relevant to the topic and
gives significant insights from various authors about strategic management and
domain, and business performance and its domain is provided in this chapter.
Strategic Management
through strategic management, which also defines out objectives and plans for
competing with both present and future rivals. (McWilliams & Siegel, 2019).
performance (Phina, 2020) found that all strategic procedures, including strategy
7
because it gives overall direction by generating plans and policies that are aimed
at accomplishing goals and then allocating resources to put those plans into
Ezeanolue, 2021).
Environmental Scanning
8
Strategy Formulation
formulation, discovering that results varied from one business to the next and
Hieu & Fadeyi, 2018), and the results revealed that strategy formulation has
organizational performance (Emeka, Ejim & Amaka, 2015), revealed that a well
with the proper structure and strategic formulation is ineffectual due to behavioral
Strategy Implementation
implementation, which is the process of turning ideas into a series of actions that
produce the desired outcomes in line with an organization's goal and vision
9
strategy into a corporate action through structure, style, resource planning, and
(Huang, 2019).
strategic plans force the process to restart from scratch. Asserts that the
strategy evaluation is to ascertain whether the firm's goals are being met by the
10
performance rises with a unit increase in strategy assessment when all other
success.
Business Performance
(Liu, Takeda & Ko, 2014). According to Terpiłowski (2022), metrics are the basis
caliber of the services offered, the efficiency of incentive pay plans, and
studied based on (Baira & Oracion, 2022) the following indicators, the market
Markets
11
sales revenue, market share, profitability, competitive advantage, customer
satisfaction, and loyalty. Additionally, the skill and capacity of the business with
2017). Robinson (2014) asserts that "a business will perform better if its market
perspective is improved."
Supplier
resource for products or services to help them function. But suppliers are most
(Ross, Kuzu & Li, 2016). Furthermore, Dey, Bhattacharya, Ho, and Clegg (2015)
conducted a study on the strategic supplier performance evaluation with the goal
Process
12
that contributes to the achievement of company objectives. Processes are
tasks and activities (Gaikwad, 2022). Time, budget, and process efficiency are
Employees
Business owners need employees that are able to get the job done,
Moreover, a study that examines the interrelation the factors that affects
and the support system by the management have the big impact on the
also revealed that motivation, trainings and self understanding enhances the
Customer-Relationship
13
organizations to interact with customers and build lasting relationships with them
customer relationship performance using the key success criteria may eventually
culture will determine how things should be run in the company and how people
should behave toward one another and clients in order to fulfill the vision of the
reflects their business model (Antawi, Manuh, Owuso & Bonsu, 2023).
businesses with high levels of turbulence that only requires the ability to turn
strategies into action (Agwu, 2018). Therefore, the presence of good strategic
plans assists in some ways in making businesses less vulnerable to the erratic
14
strategy evaluation have a positive impact on the professional's financial
performance small and medium enterprises are served, and small and medium
15
CHAPTER III
METHODOLOGY
this chapter. Specifically, this chapter provides information the about research
design that was chosen for the purpose of this study, respondents, data
gathering instruments and data gathering procedures used to carry out this study
and lastly, the statistical treatment that helped interpret the data.
Research Design
Kudarat.
exposed to (Frey, 2018). The correlation design is a study into the relationships
between two or more variables (Grey, 2018). High values of one variable are
relationship between high values of one variable and low values of the other.
16
Respondents of the Study
used in the selection of respondents. The respondents of this study are the small
and medium enterprise. Small enterprises are businesses with 10-99 workers
and/or assets worth P3 million and 1 peso to P15 million, while the medium
enterprises are businesses with 100-199 workers and/or assets worth P15 million
and Moran (2021) suggested that 40 respondents are enough to use for
quantitative studies. Therefore, this study gathered 100 small and medium
Tacurong City, Sultan Kudarat that covers 153.40 square kilometers (59.23
square miles), accounting for 2.86 percent of Sultan Kudarat’s total area.
for any opinion of probability that the factors in the sample for the study will have
a chance to include the entire universe (Etikan & Bala, 2017). Convenience
collection is done from conveniently available and well-suited members for the
questionnaire to gather the needed information from the respondents. The survey
17
questionnaire used two parts, the strategic management and business
Scale Description
4 Always
3 Oftentimes
2 Rarely
1 Never
small and medium enterprises was adopted from Aboramadan & Borgonovi
(2016). The rating scale below was used to interpret the level of strategic
and medium enterprises were adopted from Baira & Oracion (2016). The rating
18
scale below was used to interpret the level of business performance of small and
Range of
means Description Level Interpretation
This mean that the business performance is of
3.26 - 4.00 Very High the enterprise is best in the industry.
This mean that the business performance is of
2.56 - 3.25 High the enterprise is better in the industry
This mean that the business performance is of
1.76 - 2.50 Low the enterprise is bad in the industry
This mean that the business performance is of
1.01 - 1.75 Very Low the enterprise is worst in the industry
utilize the Likert scale. Cronbach alpha measures the similarity of a group of test
items (UCLA, 2021). The acceptable Cronbach's alpha value is 0.70 (Taber,
2017), while the Cronbach Alpha Test for strategic management and business
19
chairperson and noted by the research adviser in which allowing the
The researcher then conducted the final data gathering upon the pre-test.
order to apply statistical treatment of the study. The outcome helped in identifying
Statistical Treatment
Mean was computed to get the average or central value. of the responses
The mean of responses, which were obtained from each statement, was used to
examine the data. The mean of each response are being compared to the entire
20
product moment correlation is to identify the most appropriate match between
Scale of Correlation
Coefficient Value
0 < r ≤ 0.19 Very Low Correlation
0.2 ≤ r ≤ 0.39 Low Correlation
0.4 ≤ r ≤ 0.59 Moderate Correlation
0.6 ≤ r ≤ 0.79 High Correlation
0.8 ≤ r ≤ 1.0 Very High Correlation
21
CHAPTER IV
RESULTS AND DISCUSSION
results from the gathered data to provide answers to the questions. The following
Descriptive
Indicator Mean Level Interpretation
Environmental 3.22 High This means that the
Scanning strategic management is
oftentimes used in the
22
enterprise.
This means that the
Strategy strategic management is
3.17 High
Formulation oftentimes used in the
enterprise.
This means that the
Strategy strategic management is
3.27 Very High
Implementation always used in the
enterprise.
This means that the
Strategy
strategic management is
Evaluation and 3.11 High
oftentimes used in the
Monitoring
enterprise.
This means that the
strategic management is
Overall Mean 3.19 High
oftentimes used in the
enterprise.
The first statement of the problem of this study is to determine the level of
yielded an overall mean of 3.19 described as high. This revealed that the
Strategy implementation were observe to have the very high mean scores
which indicated that the indicator were strongly manifested as compared to other
and monitoring.
23
Table 5.1 Level of Strategic Management in terms of Environmental
Scanning
Descriptiv
Indicator Mean e Level Interpretation
Item No. 1 3.28 Very High This means that the strategic management
is always used in the enterprise
This means that the strategic management
Item No. 2 3.24 High
is oftentimes used in the enterprise.
Item No. 3 3.18 High This means that the strategic management
is oftentimes used in the enterprise.
Item No. 4 3.2 High This means that the strategic management
is oftentimes used in the enterprise.
Item No. 5 3.2 High This means that the strategic management
is oftentimes used in the enterprise.
This means that the strategic
Overall
3.22 High management is oftentimes used in the
Mean
enterprise.
Table 5.1 shows the level of strategic management of small and medium
with descriptive level of high. The results revealed that the strategic management
24
Item No. 3 3.14 High This means that the strategic management
is oftentimes used in the enterprise.
Item No. 4 3.1 High This means that the strategic management
is oftentimes used in the enterprise.
Item No. 5 3.24 High This means that the strategic management
is oftentimes used in the enterprise.
Item No. 6 3.2 High This means that the strategic management
is oftentimes used in the enterprise.
This means that the strategic
Overall
3.17 High management is oftentimes used in the
Mean
enterprise.
descriptive level of high. The result revealed that the strategic management is
organization when combined with the proper structure and strategic formulation
25
Item No. 6 3.26 Very High This means that the strategic management
is always used in the enterprise
Item No. 7 3.24 High This means that the strategic management
is oftentimes used in the enterprise.
This means that the strategic
Overall
3.27 Very High management is always used in the
Mean
enterprise
Table 5.3 shows the level of strategic management of small and medium
with descriptive level of very high. The results revealed that the strategic
well.
26
Item No. 7 3.16 High This means that the strategic management
is oftentimes used in the enterprise.
Item No. 8 3.24 High This means that the strategic management
is oftentimes used in the enterprise.
This means that the strategic
Overall management is oftentimes used in the
3.11 High
Mean enterprise.
Table 5.4 shows the level of strategic management of small and medium
of 3.11 with descriptive level of high. The results revealed that the strategic
between two variables in which performance rises with a unit increase in strategy
assessment when all other parameters remain constant. Therefore, the strategy
27
This means that the business
Employee 3.22 High performance of the enterprise
is better in the industry.
Customer- This means that the business
Relationship 3.18 High performance of the enterprise
is better in the industry.
This means that the
business performance of
Overall 3.24 High
the enterprise is best in the
industry.
Table 6, the business performance with its indicators: market, suppliers, process,
as high. This revealed that the business performance is of the enterprise is better
in the industry. Moreover, market performance were observe to have the very
high mean scores which indicated that the indicator were best performance in the
28
in the industry.
Table 6.1 shows the level business performance of small and medium
descriptive level of very high. This revealed that the business performance is of
the enterprise is best in the industry. A study of Sullivan & Abela (2014) on how
firm performance. Instead than focusing on the metrics utilized, which receive a
lot of attention in the literature, more focus should be placed on the actions that
Table 6.2 shows the level of business performsnce of small and medium
29
descriptive level of high. This revealed that the business performance is of the
Bhattacharya, Ho, and Clegg (2015) conducted a study on the strategic supplier
30
Table 6.3 shows the level of business performsnce of small and medium
descriptive level of high. This revealed that the business performance is of the
enterprise is better in the industry. Time, budget, and process efficiency are
31
the industry.
Table 6.4 shows the level of business performance of small and medium
descriptive level of high. This revealed that the business performance is of the
enterprise is better in the industry. Business owners need employees that are
able to get the job done, because employee performance is critical to the overall
32
Table 6.5 shows the level of business performsnce of small and medium
3.18 with descriptive level of high. This revealed that the business performance is
eventually improve service delivery and support the achievement of the strategic
computed r-value of 0.916 indicates a very high correlation and given the
33
probability value of less than 0.05, the result reveals that strategic management
has a significant direct relationship with the business performance, thus, the null
hypothesis is rejected.
medium enterprises are served, and small and medium enterprises organizations
that have implemented a strategic planning process are likely to enjoy improved
hardship has presented various businesses with high levels of turbulence that
only requires the ability to turn strategies into action (Agwu, 2018). Therefore,
34
CHAPTER V
SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS
Summary
35
enterprises in Tacurong City, Sultan Kudarat. The prepared survey questionnaire
was gathered from 100 small and medium enterprise. The researchers
instrument. The data was statistically tallied, tabulated and evaluated based on
average of 3.19, which is high. This means that the strategic management is
formulation and strategy evaluation and monitoring has a high average of mean,
while strategy implementation has the highest total mean of 3.27 which is defined
as very high which mean that it is always used in the enterprise as compared to
other indicators.
3.24 with a descriptive level as high. The results indicate that the business
while markets have the highest total mean of 3.34 which is defined as very high
36
management has a significant direct relationship with the business performance,
Conclusion
In other words, small and medium enterprises have a fully functional strategic
management system. Overall, this shows that small and medium enterprises
can be concluded that the company has the better business performance in its
the best management practices in the market, with a high level of success in their
The study was determined that there is a correlation between the two
variables and that all strategic management areas have an impact on the
of this study support the claims outlined in the review of related literature the
association between the two variables confirms the assertion of Namusonge &
37
strategy evaluation have a positive impact on the professional's financial
performance small and medium enterprises are served, and small and medium
are likely to enjoy improved financial performance. Additionally, the study on the
turbulence that only requires the ability to turn strategies into action (Agwu,
Recommendation
strategic management, and their business performance was the best in the
performance.
38
management and business performance, the researchers recommends
that the managers should focus more on finding ways to deepen their
performance.
support the findings of this paper about other elements that are related to the
performnce. Future academics might even use small and large businesses as
study subjects.
39
LITERATURE CITED
Ahmed, A.S., & Mukhongo, A.L. (2017). Role of Strategic Management Practices
In Organizational Performance of Customs Department in Mogadishu,
Somalia. Imperial journal of interdisciplinary research, 3.
40
Aldaba, Rafaelita. (2016). On to the Bigger Arena: Are Philippine SMEs
Participating in Regional Economic Integration.
https://psa.gov.ph/sites/default/files/Aldaba%20FTA%20Survey
%20Oct202%202016%.pptx
Antawi, E., Manuh, A., Owuso. & Bonsu, C. (2023). The effects of strategic
management practices on customer satisfaction and loyalty in selected
hotels in Kumasi. https//.www.doi.10.47577/tssj.v40i1.7834
Babatunde, B.O., & Adebisi, A.O. (2012). Strategic Environmental Scanning and
Organization Performance in a Competitive Business Environment.
https://www.semanticscholar.org/paper/Strategic-Environmental-
Scanning-and-Organization-a-Babatunde-Adebisi/
16031fa2e1d163ee8fc5ecf00ef5733ba9f47d26#extracted
Budiu, R. & Moran, K. (2021). How Many Participants for Quantitative Usability
Studies: A Summary of Sample-Size Recommendations.
https://www.nngroup.com/articles/summary-quant-sample-sizes/
Cherop, F., J. Korir, M., Tarus, D., K. & Torois, K., K. (2015). Strategy
Implementation and Firm Performance among Manufacturing Firms in
Kenya. Journal of Economics and Sustainable Development, 6(21), 83 -
87.
41
Economics Volume 166, August 2015, Pages 192-214.
https://.www.doi.org/10.1016/j.ijpe.2014.09.021
Guoyou, Q., Saixing, Z., Chiming, T., Haitao, Y., & Hailiang, Z. (2013).
Stakeholders' influences on corporate green innovation strategy: a case
study of manufacturing firms in China. Corporate Social Responsibility and
Environmental Management, 20(1).
Huynh, T., Gong, G. and Tran, P., 2013. Integrating ABC with standard
costs-A Strategic Management Tool. Australian Journal of Basic Applies
Sciences, 7(6), pp.556-562
Kingdom., U., Maroa, J.G., & Muturi, W.M. (2015). INFLUENCE OF STRATEGIC
MANAGEMENT PRACTICES ON PERFORMANCE OF FLORICULTURE
FIRMS IN KENYA A SURVEY OF KIAMBU COUNTY, KENYA.
https://www.semanticscholar.org/paper/INFLUENCE-OF-STRATEGIC-
MANAGEMENT-PRACTICES-ON-OF-A-Kingdom.-Maroa/
677ffac36c75fabb265911c94485c56365cb6022
42
Kumar, B. S. (2021). Effect of Strategic Management Practices on Performance
of pharmaceutical companies in India. Journal of Strategic
Management, 5(3), 44 - 54.
Liu, G., Takeda, S., & Ko, W.-W. (2014). Strategic orientation and social
enterprise performance. Nonprofit and Voluntary Sector Quarterly, 43(3),
480–501.
Mafini, C., Pooe, D., & Loury-Okoumba, V.W. (2015). Interrogating antecedents
to SME supplier performance in a developing country. Southern African
Business Review 20(1):259. https://.www.doi. 10.25159/1998-8125/6053
Mahajan, G. (2020). What Is Customer Value and How Can You Create It?.
Journal of Creating Value 6(1):119-121.
https://www.doi.10.1177/2394964320903557
Mohamud, G.Y., Mohamud, A.S., & Mohamed, B.SH. (2015). European Journal
of Research and Reflection in Management Sciences Vol. 3 No. 2, 2015
ISSN 2056-5992
43
drivers on strategic performance. Ekonomicko-manazerske spectrum.
https://.www.doi. 10.26552/ems.2018.2.15-25.
Ross, A,., Kuzu, K. & Li, 2016). European Journal of Operational Research.
Volume 250, Issue 3, 1 May 2016, Pages 966-978.
https://.www.doi.org/10.1016.
44
UCLA. (2021). What Does Cronbach’s Alpha Mean. Retrieved from
https://stats.oarc.ucla.edu/spss/faq/what-does-cronbachs-alpha-mean/
45
APPENDICES
46
Appendix 1 Form 1
________________ ________________
Date Date
44
Appendix 1 Form 1
45
Appendix 1 Form 1
46
Appendix 1 Form 1
Date Date
PLAN OF COURSE WORK
________________ ________________
Date Date
47
Appendix 1 Form 1
48
Appendix 2 Form 2
47
Appendix 2 Form 2
Date Signed
48
Appendix 3 Form 3
committee.
guidance committee.
48
Appendix 4 Form 4
We have the honor to apply for outline defense for my study entitled:
STRATEGIC MANAGEMENT AND BUSINESS PERFORMANCE OF SMALL
AND MEDIUM ENTERPRISE IN TACURONG CITY, SULTAN KUDARAT.
Time:
Date:
Venue:
Approved:
49
Appendix 5 Form 5
Approved:
50
Appendix 6 Form 6
Approved:
51
Appendix 7 Form 7
CERTIFICATION OF STATISTICIAN
interpretation.
Noted:
52
Appendix 8 Form 8
Noted:
53
Appendix 9 Form 9
Guidance Committee
54
Appendix 9 Form 9
Approved:
55
Appendix 10 Form 10
Approved:
56
Appendix 10 Form 10
Statistical Tables
Table 1 ANOVA
Sum of Mean
Square Df Square F Sig.
Between
Groups 33.182 39 0.851 34.987 0
Within Groups 1.459 60 0.024
Total 34.641 99
a. Dependent Variable:
BUSINESSPERFORMANCE
b. Predictors: (Constant), Strategic Scanning, Strategic
Formulation, Strategic Implementation and Strategic Evaluation
and Monitoring
Table 1.2
Correlations
Strategic Business
Management Performance
Strategic Pearson
Management Correlation 1 .916**
Business Pearson
Performance Correlation .916** 1
** Correlation is Significant at the .05 level
57
Appendix 10 Form 10
58
Appendix 11 Form 11
SURVEY QUESTIONNAIRE
Instruction: The items below will assess the level of strategic management of
small and medium enterprises in Tacurong City, Sultan Kudarat. Please check
the box that corresponds to your judgment and practice, using the rating scale
below.
4- Always 3- Sometimes 2-Rarely 1-Never
A. Environmental Scanning 4 3 2 1
1. Observation of existing external threats and
opportunities are being applied in the enterprise.
2. Observation of existing internal weaknesses and
strategies are being applied in the enterprise.
3. The analysis of the environmental factors such as
the economic, political, social and technological
ones is being applied in the enterprise.
4. The analysis of the needs of the communities and
the potential beneficiaries are being applied in the
enterprise.
5. The participation of the employees in analyzing the
environment is being applied in the enterprise.
B. Strategy Formulation
1. The establishment have a long term objective in
nature (more than one year-based objectives)
2. The development of strategic options and choosing
a strategy are being applied in the enterprise.
3. The revision and modification of the mission
statement, strategies and plans in light of
threats/opportunities and strengths/weaknesses are
being applied in the enterprise.
4. The participation of the internal stakeholders
(employees, board, etc.) in developing the strategies
and plans are being applied in the enterprise.
5. The communication of mission and strategies to
external stakeholders are being applied in the
58
Appendix 11 Form 11
Instruction The items below will assess the level of business performance of
small and medium enterprises in Tacurong City, Sultan Kudarat. Please check
59
Appendix 11 Form 11
the box that corresponds to your judgment and practice, using the rating scale
below
A. Market Performance 4 3 2 1
1. SME helps enterprise to gain high market-share
growth in the industry.
2. SME helps the enterprise with cost-benefits analysis
in terms of producing products/services.
B. Suppliers Performance
1. The enterprise’s control activities help to offer the
highest-quality supplier products in the business.
2. The enterprise offers the industry’s best supplier
communication.
3. The enterprise’s supplier-buyer relationship provides
competitive prices.
C. Process Performance
1. SME helps the enterprise to have the best inventory
of work in progress in the industry.
2. SME helps with the delivery reliability.
3. SME enhances supply chain responsiveness.
4. The enterprise has the quickest order fulfilment in the
market.
D. Employee Performance
1. Employees with the highest levels of skill in the
industry work for the business.
2. Supervision and oversight helps enhance employee
engagement in the industry.
3. Monitoring mechanism enriches the enterprise
training and development.
E. Customer-Relationship Performance
1. Information and communication reduces customer
complaints and have high resolution rate among the
industry.
2. Enterprise’s customer retention and loyalty are
unrivalled in the business.
3. The enterprise’s products return rates is among the
highest in the industry.
4. The enterprise’s order processing and handling
speed is best in the industry.
60
Appendix 12 Form 12
PICTORIALS
61
61