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  • List of Journal References 20230323

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    Rizky Damarjati Siregar
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    1. The document appears to be a list of references for various studies related to product quality, brand image, service quality, trust, satisfaction, and loyalty. 2. The references are from academic journals and include studies conducted in Indonesia on topics like the effects of product quality and brand image on purchase decisions and the influence of service quality on satisfaction, trust and loyalty. 3. Several of the references look at specific industries like printing, batik clothing, and hotels.

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    List of product & its concept references

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    List of journal references 20230323

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    1. The document appears to be a list of references for various studies related to product quality, brand image, service quality, trust, satisfaction, and loyalty. 2. The references are from academic journals and include studies conducted in Indonesia on topics like the effects of product quality and brand image on purchase decisions and the influence of service quality on satisfaction, trust and loyalty. 3. Several of the references look at specific industries like printing, batik clothing, and hotels.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    List of Journal References 20230323

    Uploaded by

    Rizky Damarjati Siregar
    1. The document appears to be a list of references for various studies related to product quality, brand image, service quality, trust, satisfaction, and loyalty. 2. The references are from academic journals and include studies conducted in Indonesia on topics like the effects of product quality and brand image on purchase decisions and the influence of service quality on satisfaction, trust and loyalty. 3. Several of the references look at specific industries like printing, batik clothing, and hotels.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    1(Citra & Santoso, 2016)

    2 (Halim et al., 2014)

    3(Fatmawati et al., 2017)

    4 (Nurfarida & Mustikowati, 2014)

    5(Elrado et al., 2014)

    6(Bian & Moutinho, 2011)

    8910

    Bian, X., & Moutinho, L. (2011). The role of brand image, product involvement, and knowledge in
    explaining consumer purchase behaviour of counterfeits: Direct and indirect effects. European
    Journal of Marketing, 45(1), 191–216. https://doi.org/10.1108/03090561111095658

    Citra, T., & Santoso, S. B. (2016). ANALISIS PENGARUH KUALITAS PRODUK DAN CITRA MEREK TERHADAP
    KEPUTUSAN PEMBELIAN CETAKAN CONTINUOUS FORM MELALUI KEPERCAYAAN MEREK (Studi pada
    Percetakan Jadi Jaya Group, Semarang). Jurnal Studi Manajemen & Organisasi, 13, 67–79.
    https://doi.org/10.14710/jsmo.v13i1.13414

    Elrado, M., Srikandi, H., & Yulianto, K. E. (2014). PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN,
    KEPERCAYAAN DAN LOYALITAS (Survei pada Pelanggan yang Menginap di Jambuluwuk Batu Resort
    Kota Batu). Jurnal Administrasi Bisnis (JAB), 15(2), 1–9.
    http://download.garuda.kemdikbud.go.id/article.php?article=265085&val=6468&title=PENGARUH
    %20KUALITAS%20PELAYANAN%20TERHADAP%20KEPUASAN%20KEPERCAYAAN%20DAN
    %20LOYALITAS%20Survei%20pada%20Pelanggan%20yang%20Menginap%20di%20Jambuluwuk
    %20Batu%20Resort%20Kota%20Batu

    Fatmawati, D., Triastity, R., & Sunarso. (2017). PENGARUH KUALITAS PRODUK DAN CITRA MEREK
    TERHADAP KEPUTUSAN PEMBELIAN DENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING
    (Survei pada Konsumen Lumbung Batik Surakarta). Jurnal Ekonomi Dan Kewirausahaan, 17(2), 317–
    329. https://doi.org/10.33061

    Halim, P., Swasto, B., Hamid, D., & Firdaus, M. R. (2014). The Influence of Product Quality, Brand Image,
    and Quality of Service to Customer Trust and Implication on Customer Loyalty (Survey on Customer
    Brand Sharp Electronics Product at the South Kalimantan Province). European Journal of Business
    and Management Www.Iiste.Org ISSN, 6(29). www.iiste.org

    Nurfarida, I. N., & Mustikowati, R. I. (2014). Peranan Kualitas Layanan Dan Kepuasan Pelanggan Dalam
    Membangun Kepercayaan Nasabah Bank Syariah. Jurnal Studi Manajemen Dan Bisnis, 1(2), 63–74.
    https://doi.org/10.21107/jsmb.v1i2.1534

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