CHAPTER IV

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

This chapter illustrates and narrates the results of

the Service Quality and Customer Satisfaction in Fast food

Restaurants towards the customer present in Hercor College

High school Department specifically the Senior High school

students as calculated and analysed on the survey conducted.

Table 3. Service Quality and Customer Satisfaction in Fast

food Restaurants
Category Mean Interpretation
Jollibee

Reliability 3.67 High

Responsiveness 4.71 Very High

Assurance 4.11 High

Tangible 4.16 High

Empathy 4.26 Very High

Customer Satisfaction 4.05 High

Grand Mean 4.16 High

Chowking

Reliability 3.58 High

Responsiveness 3.81 High

Assurance 3.91 High

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