CS 7790 Operating Guide TP-821815-001C - EN

Diebold Nixdorf CS 7790
Island Drive-up System

Operating Guide
TP-821815-001C PD 7522
September 2018
Document History
Document Number Date Remarks

TP-821815-001A 7/2015 Original edition
TP-821815-001B 4/2017 Added Radio Interference Label and warning in Section 1.5
TP-821815-001C 9/2018 Changed "Diebold 7790" to "Diebold Nixdorf CS 7790."
Updated illustrations for system design changes.
Copyright protection is claimed for each revision listed in the document history, as of the date indicated.
Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,
formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this
document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use
indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners
thereof.
This document contains proprietary information. If the document pages state the information is confidential
(or words of similar import), then this document is intended solely for the use of the copyright owner's
employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this
information without the express written consent of the copyright owner are prohibited. This document should
be treated as confidential material for security reasons. Any unauthorized disclosure or use of confidential
material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be
punishable by fine and imprisonment.
The information contained in this document is subject to change without notice. When using the document for system
implementation, please call your authorized sales or service representative for any applicable changes.
This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In
no event shall the copyright owner or its suppliers be liable for any special, indirect, or consequential damages
of any nature resulting from the use of information in this manual.
No part of this document may be reproduced, stored in a retrieval system, or transmitted, in any form or by any
means: electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from the
copyright owner.
Your use of this document and/or any of the information contained herein constitutes your agreement to all of the
terms stated on this page.
Diebold Nixdorf continually strives to improve its products. If you would like to comment on the accuracy, clarity,
organization or value of this document, please contact us at documentationservices@dieboldnixdorf.com or address
correspondence to:
Diebold Nixdorf, Inc.

Att: Documentation Services 9-B-16
5995 Mayfair Road
North Canton, OH 44720
ii
Copyright ©Diebold, Incorporated (7/2015) - All Rights Reserved
Copyright ©Diebold Nixdorf, Inc. (4/2017, 9/2018) - All Rights Reserved
TP-821815-001C
Contents
Section 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1 Before Performing Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.2 Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3 Using this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.4 Observing Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.5 Radio Interference Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.6 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.7 Devices Listed by Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Section 2 Description of Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.1 Fascia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 Upper Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
2.3 Devices Located in the Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
2.3.1 ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
2.3.2 ActivCash Divert/Retract Cassette and Divert Bin . . . . . . . . . . . . . . . . . . 2-25
2.3.3 ActivCash Dispense Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
2.3.4 ActivMedia Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
2.3.5 ActivMedia Retract Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
2.3.6 ActivMedia Deposit Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
2.3.7 Safe Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
2.3.8 System Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
2.3.9 Alarm Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
2.3.10 Seismic Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
2.3.11 Third Party Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
2.3.12 Heat Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Section 3 Accessing the Upper Chassis and Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1 General Guidelines for Environmental Exposure . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.1.1 Cold Start Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.1.2 Recovery and Warm-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.1.3 Guidelines to Minimize Environmental Exposure . . . . . . . . . . . . . . . . . . . 3-5
3.2 Switching the System to Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.3 Accessing the Upper Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.3.1 Opening the Upper Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.3.2 Closing the Upper Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3.3.3 Upper Chassis Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3.3.4 Accessing the ActivMedia Head Unit . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3.3.5 Accessing the Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
3.4 Accessing the Safe Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
3.4.1 Safe Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
3.4.2 Accessing the ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.4.3 Accessing the ActivMedia Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . 3-18
3.5 Accessing the Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
3.5.1 Opening the Safe Door Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
3.5.2 Safe Door Lock Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
3.6 Opening and Closing Electronic Combination Locks . . . . . . . . . . . . . . . . . . . . . 3-24
3.6.1 Opening the Safe Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
3.6.2 Closing the Safe Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
3.7 Opening and Closing Mechanical Combination Locks . . . . . . . . . . . . . . . . . . . . . 3-28
3.7.1 Opening the Safe Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
3.7.2 Closing the Safe Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Appendix A Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
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TP-821815-001C
Contents
Appendix B Cleaning the Exterior of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Figures
Figure 1-1 Diebold Nixdorf CS 7790 Island Drive-up system . . . . . . . . . . . . . . . . . . . . . . . 1-1

Figure 1-2 Taiwan Class A Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Figure 2-1 Modules and Devices Mounted on the Fascia . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Figure 2-2 Cash Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-3 Consumer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Figure 2-4 Consumer Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Figure 2-5 Lead-through Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-6 Identification Card Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Figure 2-7 ActivEdge Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Figure 2-8 Dip Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Figure 2-9 Motorized Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Figure 2-10 Contactless Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Figure 2-11 Upper Chassis Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Figure 2-12 ActivCash Shuttle Tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Figure 2-13 ActivMedia Head Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Figure 2-14 Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Figure 2-15 Journal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Figure 2-16 80 mm Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Figure 2-17 Location of the Local Access Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Figure 2-18 Upper Control Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Figure 2-19 Devices Located in the Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Figure 2-20 ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Figure 2-21 ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Figure 2-22 Divert Cassette Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Figure 2-23 ActivCash Dispense Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Figure 2-24 ActivMedia Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Figure 2-25 ActivMedia Retract Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Figure 2-26 Deposit Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Figure 3-1 Opening the Fascia and Access Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Figure 3-2 Closing the Fascia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Figure 3-3 Upper Chassis Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Figure 3-4 Accessing the ActivMedia Head Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-5 Accessing the Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Figure 3-6 Safe Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Figure 3-7 Accessing the ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Figure 3-8 Accessing the ActivMedia Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Figure 3-9 Opening the Safe Door Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Figure 3-10 Safe Door Locks and Handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Figure 3-11 Opening Electronic Combination Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Figure 3-12 Closing Electronic Combination Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Figure 3-13 Opening Mechanical Combination Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Figure 3-14 Closing Mechanical Combination Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
iv
TP-821815-001C
Tables
Table 1-1 Devices Listed by Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Table 2-1 Media Accommodated by the Dispense Cassette . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Table 2-2 Media Capacity of the Dispense Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Table 2-3 Media Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Table 3-1 System Exposure and Recovery Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table A-1 Hardware Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
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TP-821815-001C
Section 1
Introduction
The Diebold Nixdorf CS 7790 island drive-up system is a front-load freestanding

system intended for drive-up locations or shopping center parking areas. The
system dispenses cash, accepts cash and check deposits, and presents transaction
records to consumers.
It is recommended to have a form of enclosure for the system to protect its

components from exposure to rain or snow during servicing. Supplies are
replenished and service is performed from the front of the unit.
Figure 1-1 Diebold Nixdorf CS 7790 Island Drive-up system
1-1
TP-821815-001C
1.1 Before Performing Maintenance Procedures
The operator should be familiar with the following information before performing
the maintenance procedures in this guide:
• The features and equipment on the system

• The maintenance option your institution has selected
Standard and Optional Equipment

The system might not have all the features described in this manual. Refer to the
documents listed in Appendix A for more information.
Maintenance Options
Verify which maintenance plan has been selected by the institution before
performing any procedures.
1.2 Maintenance Tasks
Maintenance tasks keep the system operating smoothly. These tasks include
the following:
• Retrieving jammed, retained, or captured cards from the card reader
• Replenishing printer paper, clearing paper jams, and replacing printer

cartridges
• Removing jammed media from the dispenser
• Removing jammed media and checks from the depositor
• Removing jammed coins from the coin dispenser
1.3 Using this Guide
This manual provides the following information:
• A description of devices used in the system (Section 2)

• Accessing the upper chassis and safe (Section 3)
• Related documentation (Appendix A)
• Cleaning the exterior of the system (Appendix B)
Refer to the operating guides in Appendix A for more information about

maintenance procedures for individual components.
1-2
TP-821815-001C
1.4 Observing Safety Precautions
General Safety Precautions

Strictly observe the following safety precautions when performing maintenance
on the system. By following these precautions, you can reduce the risk of
equipment damage, severe personal injury, or death.
Strictly observe the following safety precautions when

servicing the system. By following these precautions, the
risk of equipment damage, severe personal injury, or death
can be reduced.
• Do not wear loose clothing or jewelry that can be caught

in the equipment.
• Use caution to prevent long hair from getting caught in

the equipment.
• Never insert screwdrivers, pens, or other instruments into

any system module or device (unless you are expressly
instructed to do so in this document). Severe bodily
injury, death from electrical shock, or equipment damage
can result.
• Always turn OFF the system before removing or

installing devices.
1-3
TP-821815-001C
Warning and Caution Labels
The system might have any of the warning or caution labels. Strictly observe the
following safety cautions to reduce the risk of severe personal injury, or death.
Label Definition Safety Concern
An electrical shock hazard exists in the

Electrical shock
area of the label. Do not remove covers.
hazard
Remove power before servicing.
A personal injury can occur. Look for

nearby warning label (electrical shock,
pinch point, moving machinery, high
Warning or danger
temperature hazard) or refer to the module
or system operating guide for the specific
hazard.
An area that can pinch (or cut) you exists

Pinch point in the area of this label. Keep your hands
and fingers clear of pinch points.
Moving parts that can snag or pull clothing,

hair, skin, or jewelry into the mechanism
Moving machinery
are present in the area of this label. Keep
hazard
clothing, hair, skin, and jewelry out of the
mechanism.
High temperatures that can cause pain or

High temperature
burns are present in the area of this label.
hazard
Do not touch until cooled.
1-4
TP-821815-001C
1.5 Radio Interference Label
This is a Class A product. In a domestic environment this

product may cause radio interference, in which case the user
may be required to take adequate measures.
A warning label (see Figure 1-2) is included on systems available in Taiwan to

meet Taiwan Class A regulatory requirements for radio frequency interference.
Figure 1-2 Taiwan Class A Label
1.6 Terminology
This document uses the following terms:
• ActivCash dispenser refers to the device that takes currency or other

dispensable media from cassettes and transports it through a slot in the fascia
to the consumer
• ActivMedia depositor refers to the device that accepts media (checks or

currency) from the consumer through a slot in the fascia and deposits the
media in a cassette
• ATM is used interchangeably with the words terminal and system.
• Bill(s) refers to the currency that is dispensed from the dispenser. See also:
Media.
• Consumer refers to any person who uses the system to transact business.
• Device refers to the small and large electrical and mechanical components
on the system.
• Fascia refers to the front area of the system where the consumer transacts
business.
• Institution refers to any bank or business that might purchase the system.
1-5
TP-821815-001C
• Maintenance refers to the routine tasks performed by the operator to keep
the system functional.
• Media refers to any type of document (such as a bank note, ticket, coupon,
etc.) that is stored in the cassettes and dispensed from or deposited into
the system.
• Module refers to the major electromechanical devices of the system, such as

displays, printers, and dispensers.
• Operator refers to a person who performs routine maintenance, such as

replenishing supplies. An operator may also perform procedures that help
determine the cause of certain problems, such as jammed paper in the printer.
• Safe refers to the high security enclosure below the upper chassis. Devices
in the safe store the media dispensed from and deposited into the system.
• System refers to the complete Diebold Nixdorf CS 7790 terminal.
• Upper chassis refers to the area behind the fascia and directly above the
safe. The upper chassis houses both consumer and operator devices (such as
printers, card readers, etc.)
1-6
TP-821815-001C
1.7 Devices Listed by Operator
Table 1-1 lists the devices in the system and who will generally use them.
The devices on the operator interface are used to perform routine operations
such as daily balancing, replenishing supplies, and identifying problems. These
devices can also be used for occasional operations, such as setting up and
diagnosing problems.
The operator uses the maintenance mode switch, system power (ON/OFF)
switch, and status indicator with the operator interface.
Table 1-1 Devices Listed by Operator
Used By...
Device Location
Consumer Operator
Motorized card reader X X Fascia
Dip card reader X Fascia
ActivEdge card reader X X Fascia
Encrypting PIN pad (consumer keypad) X Fascia
Headphone jack X Fascia
ActivCash dispenser X X Safe

Coin dispenser X X Upper chassis
ActivMedia depositor (head unit) X X Upper chassis
ActivMedia depositor (cassette unit) --- X Safe

ActivView display X Fascia
Receipt printer X X Upper chassis
Journal printer X Upper chassis
System power (ON/OFF) switch X Upper chassis
Maintenance mode switch X Upper chassis

Speakers X Fascia
Contactless card reader X Upper chassis

Lead-through indicators X Fascia
Local access keypad X Upper chassis
Safe devices (locks) X Safe
1-7
TP-821815-001C
Section 2
Description of Devices
This section describes the devices on the system. These devices are located either
on the fascia, in the upper chassis or in the safe. Refer to the documents listed in
Appendix A for more information about the devices.
NOTE
Your system might not contain all of the devices described in

this section. Some devices are optional and some cannot be
used in combination with other devices.
2.1 Fascia
The consumer uses the fascia to perform the following functions:
• Selecting transactions
• Specifying amounts
• Receiving currency or other dispensable media and receipts
• Depositing media (currency and checks)
• Requesting information
• Inserting and retrieving passbooks
The devices and features on the fascia either have labels that help the consumer
to use the device or use lead-through indicators (blinking lights) to guide the
consumer through the transaction.
The location of some devices and features can vary depending on how they
are installed on the system. One configuration of the fascia is shown below in
Figure 2-1.
2-1
TP-821815-001C
1 Consumer awareness mirror 12 ActivEdge card reader
2 Consumer face camera 13 ActivMedia depositor
3 Fascia light 14 Coin dispenser
4 Contactless card reader 15 ActivView display
5 Barcode reader 2D 16 Identification card scanner
6 Headphone jack 17 ActivCash dispenser
7 Receipt printer 18 Function keys (15-inch consumer display)
8 Encrypting PIN pad (consumer keypad) 19 Consumer display
9 Card reader 20 Speakers
10 Dip card reader 21 Task light
11 Motorized card reader
Figure 2-1 Modules and Devices Mounted on the Fascia
2-2
TP-821815-001C
ActivCash Dispenser Slot
Cash and other dispensable media are presented to the consumer through the
dispenser slot (see Figure 2-1).
ActivView Consumer Display with Touch Screen

A 7-inch sunlight viewable LCD (see Figure 2-1) is available as a secondary
display. It is located adjacent to the encrypting PIN pad and is installed in
landscape orientation. This display is available with a touch screen that allows
the consumer to provide a signature with their finger. Using a stylus is not
recommended.
Barcode Reader 2D
An optional barcode reader is installed behind the bezel of the consumer display.
It scans and decodes barcodes printed on documents, such as utility bills, to
simplify paying bills in self-service bank systems. Barcodes are generally used in
transactions for tracking and routing purposes. The barcode reader is commanded
by the system control software and can decode both one-dimensional and
two-dimensional barcodes.
The consumer uses the barcode reader by resting the barcode of a document on
the barcode reader shelf. The beam from the barcode reader reads and processes
the information on the barcode.
Cash Camera
The cash camera is a high-resolution camera located on the left side of the slot
for the ActivCash dispenser (see Figure 2-2).
Figure 2-2 Cash Camera
Consumer Face Camera

The consumer face camera is an optional miniature camera mounted behind a
window on the fascia to capture an image of the customer's face (see Figure 2-2).
Consumer Awareness Mirrors

Convex mirrors located at the top of the fascia help consumers monitor the
surroundings while they are using the system.
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Consumer Display with Touch Screen
The 19-inch or 15-inch consumer display (see Figure 2-3) welcomes the
consumer and provides instructions for performing transactions at the system. A
touch screen eliminates the need for function keypads. The consumer chooses an
option on the display by touching the corresponding function key that appears on
the display. The consumer display with touch screen is available in a landscape
configuration. The consumer display is also used for routine maintenance,
balancing, and monitoring supplies and service tasks.
Consumer Display with Function Keypad

The 15-inch consumer display (see Figure 2-3) welcomes the consumer and
provides instructions for performing transactions at the system. The consumer
display has a function keypad that uses two sets of four function keys that are
mounted on each side of the consumer display. The consumer chooses an option
on the display by pressing the function key corresponding to the option. The
display is also available with a touch screen or vandal glass.
Figure 2-3 Consumer Display
2-4
TP-821815-001C
Encrypting PIN Pad (EPP7)
During the transaction, the system prompts the consumer to use the encrypting
PIN pad to enter information. The large-format, 16-key keypad and an integrated
security module (with encrypting PIN pad technology) secures the transaction
information entered by the consumer.
Figure 2-4 Consumer Keypad
Lead-through Indicators
Lights guide the consumer through a transaction by calling attention to the next
step in the transaction. These bar-shaped indicators can display in colors and are
used by the following devices:
• ActivEdge card reader, Dip card reader, or motorized card reader

• ActivCash dispenser
• ActivMedia depositor
• Coin dispenser
• Receipt printer
2-5
TP-821815-001C
1 Receipt printer
2 Dip card reader
3 Motorized card reader
4 ActivEdge card reader
5 ActivMedia depositor
6 Coin dispenser
7 ActivCash dispenser
Figure 2-5 Lead-through Indicators
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TP-821815-001C
Headphone Jack
Visually impaired consumers can plug headphones into a jack on the fascia to
receive voice guidance (see Figure 2-1). The fascia speakers are turned OFF
when the headphone jack is being used.
Identification Card Scanner

The identification card scanner is located adjacent to the consumer keypad. It
scans ID documents with a bank card format.
Figure 2-6 Identification Card Scanner
ActivEdge Card Reader

The ActivEdge card reader reads data from magnetic cards, IC cards, and smart
(EMV) chip cards when the card is inserted long edge first. The LEDs flash red
if the card is inserted short edge first.
Refer to the ActivEdge Secure Card Reader Operating Guide (TP-821629-001A)

for more information.
Figure 2-7 ActivEdge Card Reader
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Dip Card Reader
The Dip card reader is a manually operated device mounted on the fascia of the
system. The consumer inserts their ATM card into the slot and then promptly
removes the card to begin the transaction. The dip card reader can read magnetic
stripe cards and chip cards. The dip card reader cannot retract, capture, or retain
cards.
Refer to the Dip Card Reader (with chip, 123) Operating Guide
(TP-820814-001C) for more information.
Figure 2-8 Dip Card Reader
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TP-821815-001C
Motorized Card Reader
Consumers insert their card into the motorized card reader slot to begin the
transaction. A blinking lead-through indicator light surrounds the slot to help
guide the consumer.
The motorized card reader reads and writes magnetic stripe cards and memory
chip cards (smart or memory cards compliant with ISO 7816) . The card reader
reads and writes tracks 1, 2, and 3 (or any combination of tracks 1, 2, and 3)
of magnetic stripe cards. To minimize errors, the card is held in the transport
and the card reader can read tracks with errors again, for corrections (when it is
necessary). A gate prevents cards without chips or cards without track 2 from
entering the card reader/writer. The gate also prevents incorrect card insertion.
The card reader has an open card capture box to hold retained cards. The card
capture box holds all cards that are not returned to consumers. A card may be
retained for the following reasons:
• The network commands the system to retain the card.
• The card cannot physically be returned.
• The consumer fails to take the card within the time allowed after the
transaction session ended.
• A power failure occurs while the card is in the card reader, and the option to
return the card during power failure is not enabled.
Refer to the Motorized Card Reader (with chip, 123) Operating Guide
(TP-820815-001C).
Figure 2-9 Motorized Card Reader
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Contactless Card Reader
The contactless card reader is a small device that includes a compact controller
module and a radio-frequency identification (RFID) antenna. It is certified with
most contactless payment programs, enabling the system to support contactless
transactions based on ISO 14443 A/Type B/Mifare-compatible cards. The
consumer brings the contactless card close to the front of the reader to initiate the
transaction. The card reader beeps and LEDs illuminate briefly to indicate that
the card has been read successfully.
Figure 2-10 Contactless Card Reader
Receipt Printer Slot

At the end of a transaction, the consumer can choose to receive a printed receipt
distributed through the corresponding fascia slot.
Speakers
Speakers at the top of the fascia can be used to guide consumers through
transactions.
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2.2 Upper Chassis
The location of some devices and features can vary depending on how they are
installed on the system. Some configurations of the upper chassis are shown in
Figure 2-11.
NOTE
Your system might not contain all devices described in this

section. Some devices are optional and some devices cannot
be used in combination with other devices (mutually exclusive
combinations).
1 Coin dispenser 4 ActivMedia head unit

2 Receipt printer 5 Motorized card reader
3 Journal printer 6 ActivCash shuttle tracks
Figure 2-11 Upper Chassis Devices
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TP-821815-001C
ActivCash Shuttle Tracks
The ActivCash shuttle tracks are located in the upper chassis directly above the
ActivCash dispenser. The shuttle tracks guide the shuttle assembly (containing
currency or media) between the ActivCash dispenser and the system fascia.
1 ActivCash shuttle tracks

2 Convenience divert/retract cassette
3 Convenience cassette
Figure 2-12 ActivCash Shuttle Tracks
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TP-821815-001C
ActivMedia Head Unit
The ActivMedia depositor is located on the left side of the system. The consumer
deposits combined cash and checks through a unique slot in the fascia. See
Figure 2-13.
The customer can enter checks or bank notes individually or as a bundle. A

bundle may contain a mixture of checks and bank notes and can consist of up to
75 checks or bank notes.
Refer to ActivMedia (Mixed Media Acceptor) Operating Guide

(TP-821683-001B) for more information.
Figure 2-13 ActivMedia Head Unit
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Coin Dispenser
The system has a high-speed coin dispenser that dispenses coins in four different
denominations. See Figure 2-14.
1 Upper main tray

2 Coin dispenser
3 System
Figure 2-14 Coin Dispenser
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TP-821815-001C
Journal Printer
The journal printer (see Figure 2-15) is located on the upper main tray. It supplies
a detailed audit of all consumer transactions, typically printing the time, date, and
type of transaction. The journal printer is capable of printing text and graphics
in two colors.
Depending on the software application, the journal printer can also be

programmed to provide a variety of data such as status messages, service actions,
maintenance actions, commands, and reports.
Refer to the Journal Printer Operating Guide (TP-820817-001A) for more

information.
Figure 2-15 Journal Printer
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Receipt Printer
An optional receipt printer is capable of printing text and graphics in one or two
colors on paper rolls up to 254 mm (10 in.) in diameter.
The receipt printer (see Figure 2-16) provides a printed receipt of the transaction.
The transaction information can include the consumer’s name, the amount of
withdrawals, deposits or transfers, the system number and location, and other
desired information.
The receipt printer uses rolled paper 80 mm (3.15 in.) wide. The paper may
have optional top-of-form marks. The length is also programmable to suit the
needs of the institution.
Refer to the Two-sided Enhanced Graphical Thermal Receipt Printer Operating

Guide (TP-821540-001A) for more information.
Figure 2-16 80 mm Receipt Printer
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Local Access Keypad
An optional local access keypad (see Figure 2-17) provides an alternate means for
Diebold Nixdorf customers to manage and monitor access to the upper chassis of
the system by requiring authorized users to enter an access code when they open
the upper chassis. Unauthorized access can be detected and reported to customer
applications and security monitoring services. Managing authorized users is on a
per system basis and can be managed solely by Diebold Nixdorf customers.
1 System
2 Local access keypad
Figure 2-17 Location of the Local Access Keypad
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TP-821815-001C
Upper Control Card
The Upper Control Card controls power and maintenance mode options for the
system devices using the power, idle, and maintenance mode switches (see
Figure 2-18).
1 Upper Control Card 5 Idle switch

2 Location of Upper Control Card in the system 6 Maintenance switch
3 Fascia 7 USB power ports (service)
4 Power switch 8 USB ports
Figure 2-18 Upper Control Card
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TP-821815-001C
Maintenance Mode Switch
Use the maintenance mode switch located on the upper control card (see
Figure 2-18) to remove the system from consumer service and place it in
maintenance mode.
When the maintenance mode switch is pressed, the consumer display may
display a message indicating that the system is temporarily out of service. Refer
to the appropriate system application software operating guide for information on
placing the system in the proper mode for maintenance.
The maintenance mode LED blinks rapidly while the system is in maintenance
mode.
System Power (ON/OFF) Switch

The system power switch (see Figure 2-18) allows the operator to turn the system
ON (-) and OFF (O). The LED will be off, but there is still AC power present at
the power supply. When the system is on, the LED will be lit. The LED does
not blink.
Press the system power switch to turn OFF the system (including hubs). It may
take several minutes for the system to completely turn off. When the system does
turn off, the ON/OFF LED will then turn off.
To completely remove AC power to the system, the system

power cord must be removed from its receptacle or the AC
power to the system must be removed at the quick disconnect
device (such as a circuit breaker) for the system.
Press the system power switch to turn ON (-) the system. The ON/OFF LED
lights up. After the system has completely powered up, the system operating
software will load.
System Idle Switch

The system idle switch (see Figure 2-18) allows the operator to place the system
in idle mode in preparation for an orderly shutdown. When the idle switch is
pressed, the system is still on (including the battery and hubs). The idle LED will
blink rapidly for 30 seconds. Then, when the system reaches idle mode, the
LED will blink slowly.
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2.3 Devices Located in the Safe
The following devices are installed inside the safe of the system (see Figure 2-19).
Some devices are optional and may not be installed in your system.
• ActivCash dispenser (Section 2.3.1)

• ActivCash divert/retract cassette and divert bin (Section 2.3.2)
• ActivCash dispense cassettes (Section 2.3.3)
• ActivMedia cassette unit (Section 2.3.4)
• ActivMedia retract cassette (Section 2.3.5)
• ActivMedia deposit cassettes (Section 2.3.6)
• Safe lock (Section 2.3.7)
• System switches (Section 2.3.8)
• Alarm sensors (Section 2.3.9)
• Seismic detectors (Section 2.3.10)
• Third party alarms (Section 2.3.11)
• Heat thermostat (Section 2.3.12)
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TP-821815-001C
NOTE
For security reasons, the location of the alarm sensors, seismic detectors, and heat thermostat are not shown.
1 System
2 Safe door cover
3 Safe door
4 ActivMedia cassette unit
Figure 2-19 Devices Located in the Safe
2-21
TP-821815-001C
2.3.1 ActivCash Dispenser
The ActivCash dispenser delivers media (bank notes and other valuable
documents) to the consumer in a single neat stack that is easy to grasp and
remove with one hand in a single motion.
After the network or controller processes a withdrawal request, bills (or

other dispensable media) are drawn from the dispense cassettes, stacked, and
transported through the ActivCash dispenser (see Figure 2-20 and Figure 2-21).
The ActivCash dispenser presents a stack of media to the consumer through
the slot in the fascia.
If a bill is unacceptable (too mutilated or crumpled to dispense), or if multiple

bills are picked in place of one bill, the ActivCash dispenser diverts the bill(s)
to the divert cassette.
If the consumer fails to remove the stack of media, it is drawn back into the
system. The ActivCash dispenser can then be commanded to dump the retracted
media. The ActivCash dispenser performs a dump by moving the stacked media
back along the transport and then dumping the media into the divert cassette.
Dumping the media prepares the ActivCash dispenser for the next dispense
command.
Refer to the ActivCash Dispenser Operating Guide (TP-821707-001B) for more

information.
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Figure 2-20 ActivCash Dispenser
2-23
TP-821815-001C
Figure 2-21 ActivCash Dispenser
2-24
TP-821815-001C
2.3.2 ActivCash Divert/Retract Cassette and Divert Bin
The divert/retract cassette (see Figure 2-22) stores notes diverted from the
ActivCash dispenser . The divert/retract cassette is available as a secure cassette
(with a lock) or a convenience cassette (without a lock).
Refer to the ActivCash Dispenser Operating Guide (TP-821707-001B) for more

information.

2 Secure divert/retract cassette
Figure 2-22 Divert Cassette Types
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TP-821815-001C
2.3.3 ActivCash Dispense Cassettes
Dispense cassettes (see Figure 2-23) store bills (or other dispensable media).
Dispense cassettes can contain media that meet the following size limitations:
Table 2-1 Media Accommodated by the Dispense Cassette
Dimension Minimum Maximum

Width 138 mm (5.43 inches) 198 mm (7.80 inches)
Height 67 mm (2.64 inches) 88 mm (3.46 inches)
Thickness Any
Table 2-2 Media Capacity of the Dispense Cassette
Size of media stack 75 note maximum
Size of low media stack Configurable trip points (500 maximum, 400, 300, 200, 100, 50, 25 minimum notes)
Capacity (US and Euro) 432 mm total capacity (approximately 3750 notes)
NOTE
Media that is not new but acceptable for use in a dispense

cassette is referred to as "fit" media. Fit media works, but you
must take care to avoid folds, tears, holes, and tape.
Dispense cassettes are available with no lock (convenience) or with a lock

(secure). Refer to the ActivCash Dispenser Operating Guide (TP-821707-001B)
for more information.
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TP-821815-001C
2 Secure cassette
3 Dispense cassette key
4 Dispense cassette lock lever
Figure 2-23 ActivCash Dispense Cassettes
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TP-821815-001C
2.3.4 ActivMedia Cassette Unit
The bank notes and checks entered by the customer are deposited into the
ActivMedia cassettes. The ActivMedia deposit cassettes are used for valid
bank notes and checks and a retract cassette is used for suspected counterfeit
documents and checks or bank notes that are returned to the input/output tray, but
not removed by the customer.
Refer to ActivMedia (Mixed Media Acceptor) Operating Guide

(TP-821683-001B) for more information.
1 Retract cassette
2 Deposit cassettes
3 ActivMedia cassette unit
Figure 2-24 ActivMedia Cassette Unit
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TP-821815-001C
2.3.5 ActivMedia Retract Cassette
The retract cassette (see Figure 2-25) stores notes diverted from the ActivMedia
depositor. The retract cassette is available as a secure cassette (with a lock).
Figure 2-25 ActivMedia Retract Cassette
2.3.6 ActivMedia Deposit Cassettes
Deposit cassettes (see Figure 2-26) store bills or checks). Deposit cassettes can
contain media that meet the size limitations shown in Table 2-3:
Table 2-3 Media Parameters
Bank Note Checks

Length 120 to 190 mm (4.72 to 7.48 inches) 140 to 240 mm (5.51 to 9.45 inches)
Width 60 to 99 mm (2.36 to 3.90 inches) 70 to 105 mm (2.76 to 4.13 inches)
Thickness 0.07 to 0.12 mm (0.0003 to 0.0005 inch) 0.07 to 0.12 mm (0.0003 to 0.0005 inch)
Grammage 70 to 120 g/m² (0.15 to 0.26 lb) 65 to 125 g/m² (0.14 to 0.26 lb)
2-29
TP-821815-001C
1 Cash deposit cassette
2 Check deposit cassette
3 Key with lock for check deposit cassette
4 Key with lock for cash deposit cassette
Figure 2-26 Deposit Cassettes
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TP-821815-001C
2.3.7 Safe Lock
The following safe types are used.
• UL safe
• CEN-L safe
The following locks are available:
• Mechanical combination lock

• Electronic combination lock
• Cencon electronic lock
• Mechanical keylock
Electronic locks are available with such features as a single combination,

dual combinations, remote access combination, etc. Refer to Section 3.6 for
information on using the electronic lock to open and close the door of the safe.
2.3.8 System Switches
System switches monitor the open or closed position of the system fascia, upper
chassis rear door, and door of the safe.
2.3.9 Alarm Sensors
Alarm sensors with a network interface report to a network and send alarm
signals to an alarm-monitoring system. Alarm sensors report during or after
one of the following events:
• The door of the safe is opened or closed (door status).
• The door of the safe is opened, but the combination was not entered
(burglary) available on single combination mechanical lock and on electronic
locks.
• The duress combination is entered (anti-ambush) available on single

combination mechanical lock and on electronic locks.
• Primary bolt work position sensor detects whether the bolt work is open or
closed.
• Secondary lock bolt position sensor.
Alarm sensors with a network interface provide their own battery backup. The
system uses the door of the safe switch to distinguish between an authorized or
unauthorized entry before sending an alarm signal.
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2.3.10 Seismic Detectors
Seismic detectors sense physical blows and drilling-type attacks to the system
safe. Alarm sensors with a network interface must be present for the seismic
detectors to function.
2.3.11 Third Party Alarms
Institutions may want to install their own alarm systems within the safe. An area
within the safe is designated for third party alarm installation.
2.3.12 Heat Thermostat
The heat thermostat, integral to the basic alarms panel, senses when the
temperature inside the system safe exceeds a certain level. If this level is
exceeded, the heat thermostat initiates an alarm.
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TP-821815-001C
Section 3
Accessing the Upper Chassis and Safe
This section provides the following information:
• General guidelines for environmental exposure (Section 3.1)
• Switching the system to maintenance mode (Section 3.2)
• Accessing the upper chassis (Section 3.3)
• Accessing the safe components (Section 3.4)
• Accessing the safe (Section 3.5)
• Opening and closing electronic combination locks (Section 3.6)
• Opening and closing mechanical combination locks (Section 3.7)
Before proceeding, be sure you have the upper chassis door key, the safe door
cover key, and the correct lock combination.
To avoid risk of death, severe personal injury, or equipment

damage, always follow the written maintenance procedures
for the system and its individual modules.
NOTE
For maintenance procedures for the individual system modules,

refer to the module operating guides listed in Appendix A.
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TP-821815-001C
3.1 General Guidelines for Environmental Exposure
Minimize the effects of the environment on the system by adhering to the

guidelines in this section. The following environmental factors can negatively
effect how the system operates:
• Temperature
• Rain, sleet, or snow
• Humidity
• Sunlight
• Salt-laden fog
• Sand or dust
The design of the system minimizes the effects of the environment when all
fascias and the door of the safe are closed and sealed. Exposure time to the
elements must always be kept to a minimum. Cold temperature exposure
is extremely critical. Refer to the Opteva® 750 ATM Operating Guide
(TP-820918-001E) for more information.
If the system is opened and exposed directly to rain, sleet,

or snow, the supplies (printer paper, envelopes, etc.) or the
equipment may be damaged. To avoid damage when rain,
sleet, or snow is present, observe the following:
• Clear water, ice, or snow from the bezel of the upper

fascia before opening the system.
• Make sure an overhead cover (such as a canopy or

service tent) is present before opening the system.
3-2
TP-821815-001C
3.1.1 Cold Start Condition
A cold start condition is when the system is without power (such as during new
installation or power loss), and the outside temperature is below +5° C (41°
F), a warm-up period is necessary before the system can be used. Perform the
following procedures for a system in cold start condition:
NOTE
If the system was previously temperature stabilized and AC

power has been on during servicing, perform the recovery and
warm-up procedures (refer to Section 3.1.2) instead of the cold
start procedures.
1. Press and release the power button for the system. It may take several
minutes for the system to completely turn off.
2. Apply AC power to the system (set the institution's circuit breaker for
the system to ON).
3. Close the fascia, the upper fascia door, and the door of the safe to allow the
system to warm up according to the required minimum warm-up period.
4. After the required minimum warm-up period, open the upper chassis.
5. Press and release the system power button to turn on the system. After
the system has completely powered up, the terminal's operating system
begins to load.
6. Follow the institution's procedures to place the system in service.
3.1.2 Recovery and Warm-up
When a temperature-stabilized system is exposed (the upper chassis or the door

of the safe opened) to temperatures below +5° (41° F), the system may require
recovery and warm-up. Refer to Table 3-1 to determine any recovery time
needed for an exposed system. Perform the following procedures when the
system requires a warm-up period.
Do not perform the following procedures on a system in

a cold start condition.
NOTE
This procedure assumes that the institution's circuit breaker

(supplying AC power for the system) is ON. If the circuit
breaker is not on, you need to perform a cold start.
3-3
TP-821815-001C
Perform the following steps to start the system recovery and warm-up.
1. Press and release the system power push button to turn off the system. It
may take several minutes for the system to completely turn off
2. Close upper chassis and the door of the safe to allow the system to
warm-up according to the required minimum recovery times.
3. After the required minimum recovery time, press and release the system
power push button to turn on the system. The on/off indicator lights up.
After the system has completely powered up, the operating system of
the system starts loading.
4. If the system has completely powered up, (power indicator light is on) put
the system in a maintenance mode.
5. Close upper chassis and the door of the safe to allow the system to
warm-up according to the required minimum recovery times (refer to
Table 3-1).
6. Follow your institution's procedures to place the system in service.
Table 3-1 System Exposure and Recovery Times
Outside Temperature Range Description Maximum Exposure

and Recovery Times
+5° to +1° C Maximum exposure (any upper chassis or door of the safe open) 40 minutes
(+41° to +33° F) Minimum recovery if 40 minutes are exceeded (warm-up) 15 minutes
0° to -6° C Maximum exposure (any upper chassis or door of the safe open) 30 minutes
-7° to -12° C Maximum exposure (any upper chassis or door of the safe open) 20 minutes
(+9° to -11° F) Minimum recovery if 10 minutes are exceeded (warm-up) 60 minutes
(-13° to -30° F) Minimum recovery if 5 minutes are exceeded (warm-up) 6 hours
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TP-821815-001C
3.1.3 Guidelines to Minimize Environmental Exposure
Use the following tips to minimize device exposure:
• Close (but do not lock) the upper chassis when using the operator's interface
to perform routine maintenance sessions.
• Minimize exposure time when the outside temperature is below +5° C (4°
F). A warm-up period can be avoided if required service can be performed
within the maximum allowable exposure times (refer to Table 3-1).
3.2 Switching the System to Maintenance Mode
The maintenance switch is used to switch the system between the default
operating mode and the maintenance mode (see Figure 2-18). Press the
maintenance switch to bring the system to the maintenance mode. Exit the
maintenance mode using the system software.
3.3 Accessing the Upper Chassis
3.3.1 Opening the Upper Chassis
Perform the following steps to open the fascia and access the upper chassis
modules:
1. Insert the key into the fascia access door key slot. See Figure 3-1
2. Turn the key clockwise.
3. Turn each fixed grip latch 90 degrees counterclockwise to open the fascia
access door. See Figure 3-1.
4. Insert the key into the fascia key slot. See Figure 3-1.
5. Turn the key clockwise to release the fascia latch.
6. Pull the fascia out into the service position.
7. Refer to your system control software documentation for information on

placing the system in the proper mode for maintenance.
8. Refer to the appropriate section to access the desired component.
9. Refer to the appropriate operating guide listed in Appendix A for

information on completing the maintenance procedures for your system
modules.
3-5
TP-821815-001C
1 Fascia
2 Upper chassis
3 Location of the fascia key slot on the system
4 Fascia key slot (turn the key clockwise to open)
5 Fixed grip latch (rotate 90 degrees counterclockwise to open)
6 Fascia access door
7 Fascia access door key slot (turn the key clockwise to open)
Figure 3-1 Opening the Fascia and Access Door
3-6
TP-821815-001C
3.3.2 Closing the Upper Chassis
Perform the following steps to close the upper chassis:
1. Return all component trays to their operating positions and make sure
they are securely latched in place.
NOTE
Make sure all service related items have been properly

stored. Make sure no items will be caught or snagged
by the service tray when you close the fascia.
2. Hold the fascia with both hands and push the fascia into the system until
it latches inside the system (see Figure 3-2).
NOTE
Attempt to pull the fascia assembly away from the

system to make sure that both fascia latches are securely
locked and in place.
3. If necessary, insert the key into the fascia key slot and turn the key
counterclockwise to lock the fascia. See Figure 3-2
4. Remove the key from the key slot.
5. Close the fascia access door.
6. Turn each fixed grip latch 90 degrees clockwise to lock the fixed grip
latches (see Figure 3-1).
7. Insert the key into the fascia access door key slot.
8. Turn the key counterclockwise to lock the fascia access door (see
Figure 3-1).
3-7
TP-821815-001C
1 System
2 Fascia lock (turn key counterclockwise to close)
3 Fascia in extended position
Figure 3-2 Closing the Fascia
3-8
TP-821815-001C
3.3.3 Upper Chassis Touch Points
Touch points are designated areas designed for accessing and handling the system
devices during the standard system maintenance procedures. Touch points are
color coded with either a blue or green color and include, but are not limited to,
slide assembly release levers, module handles, device levers, knobs, etc. See
Figure 3-3 for an example of the upper chassis touch points.
1 Coin dispenser tray handle

2 Printer tray handle
3 Printer tray release lever
4 ActivMedia head unit latch assembly
5 ActivMedia head unit release lever
6 Coin tray release lever
Figure 3-3 Upper Chassis Touch Points
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TP-821815-001C
3.3.4 Accessing the ActivMedia Head Unit
Perform the following steps to access the ActivMedia head unit:
1. Open the upper chassis. Refer to Section 3.3.1.
2. If the local access keypad is present, enter a valid pass code on the local
access keypad.
3. Release the ActivMedia head unit latch and extend the ActivMedia head
unit on its slide assemblies (see Figure 3-4).
4. Refer to the ActivMedia (Mixed Media Acceptor) Operating Guide

(TP-821683-001A) for specific maintenance procedures.
5. Push the ActivMedia head unit completely into the safe until it latches
securely in place.
6. Close the upper chassis (refer to Section 3.3.2).
3-10
TP-821815-001C
1 Direction to extend ActivMedia head unit
2 ActivMedia head unit release latch
3 ActivMedia head unit
4 Upper chassis
5 ActivMedia head unit slider
Figure 3-4 Accessing the ActivMedia Head Unit
3-11
TP-821815-001C
3.3.5 Accessing the Coin Dispenser
Perform the following steps to access the coin dispenser:
1. Open the upper chassis (refer to Section 3.3.1).
2. If the local access keypad is present, enter a valid pass code on the local
access keypad.
3. Release the latch for the main tray, and use the main tray handle to extend
it to service position (see Figure 3-5).
The coin dispenser tray is now accessible.
4. Perform the necessary maintenance activity. Refer to the module

operating guide listed in Appendix A for specific maintenance procedure
for the module.
5. Push the coin dispenser tray back into the system until it latches securely
in place.
6. Close the upper chassis (refer to Section 3.3.2).
3-12
TP-821815-001C
1 System
2 Coin dispenser assembly
3 Coin dispenser tray
4 Coin dispenser tray handle
5 Coin dispenser release lever
Figure 3-5 Accessing the Coin Dispenser
3-13
TP-821815-001C
3.4 Accessing the Safe Components
NOTE
For the procedure on opening and closing the safe door cover
and various safe lock types, refer to Section 3.5.
3.4.1 Safe Touch Points
See Figure 3-6 for an example of the safe touch points.
3-14
TP-821815-001C
1 System
2 ActivMedia cassette unit release latch
3 ActivMedia cassette unit handle
4 ActivCash dispenser handle
5 ActivCash dispenser release latch
Figure 3-6 Safe Touch Points
3-15
TP-821815-001C
3.4.2 Accessing the ActivCash Dispenser
Perform the following steps to access the ActivCash dispenser:
1. Open the door of the safe. Refer to Section 3.6.1 or Section 3.7.1.
2. Release the ActivCash latch and extend the ActivCash dispenser on its
slide assemblies (see Figure 3-7).
3. Refer to the ActivCash Dispenser Operating Guide (TP-821707-001B)

for specific maintenance procedures.
4. Push the ActivCash dispenser completely into the safe until it latches
securely in place.
5. Close the door of the safe. Refer to Section 3.6.2 or Section 3.7.2.
3-16
TP-821815-001C
1 ActivCash dispenser frame
2 System
3 Safe door cover
4 Safe door
5 ActivCash dispenser in extended position
6 ActivCash dispenser slider (quantity 2)
7 ActivCash dispenser release latch
Figure 3-7 Accessing the ActivCash Dispenser
3-17
TP-821815-001C
3.4.3 Accessing the ActivMedia Cassette Unit
Perform the following steps to access the ActivMedia cassette unit:
1. Open the door of the safe. Refer to Section 3.6.1 or Section 3.7.1.
2. Release the ActivMedia cassette unit latch and extend the ActivMedia
cassette unit on its slide assemblies (see Figure 3-8).
3. Refer to the ActivMedia (Mixed Media Acceptor) Operating Guide

(TP-821683-001B) for specific maintenance procedures.
4. Push the ActivMedia cassette unit completely into the safe until it latches
securely in place.
5. Close the door of the safe. Refer to Section 3.6.2 or Section 3.7.2.
3-18
TP-821815-001C
1 ActivMedia cassette unit handle
2 System
3 Safe door cover
4 Safe door
5 ActivMedia cassette unit in extended position
Figure 3-8 Accessing the ActivMedia Cassette Unit
3-19
TP-821815-001C
3.5 Accessing the Safe
The door of the safe has either a mechanical combination lock or an electronic
combination lock. The door of the safe may also have a secondary lock. Once
the correct combination is used to unlock the safe lock, a handle is used to release
the door. See Figure 3-10 for illustrations of the available safe locks and handles.
3.5.1 Opening the Safe Door Cover
Perform the following steps to unlock and open the safe door cover:
1. Insert the key into the key slot on the safe door cover and rotate
counterclockwise 90 degrees. See Figure 3-9.
2. Rotate both fixed grip latches counterclockwise 90 degrees and open the
safe door cover. See Figure 3-9.
3-20
TP-821815-001C
1 System
2 Keylock on safe door cover
3 Rotate the safe door key 90 degrees in a counterclockwise direction
4 Safe door cover
5 Fixed grip latches
Figure 3-9 Opening the Safe Door Cover
3. Reverse Step 1 and Step 2 to close the safe door cover.
3-21
TP-821815-001C
3.5.2 Safe Door Lock Types
The door of the safe has either a mechanical combination lock or an electronic
combination lock. The door of the safe may also have a secondary lock. Once
the correct combination is used to unlock the safe lock, a handle is used to release
the door. See Figure 3-10 for illustrations of the available safe locks and handles.
1 Electronic combination lock

2 Mechanical combination lock (with mechanical keylock)
3 Cencon 2000 GEN II electronic lock
4 Safe door cover in open position
5 Safe handle
Figure 3-10 Safe Door Locks and Handles
3-22
TP-821815-001C
For security reasons, the institution should change the factory combination
immediately after the system has been installed. Refer to Appendix A for the
appropriate lock operating guide. Your lock's operating guide will contain
instructions on how to change the factory combination.
Electronic Combination Lock

The electronic lock for the safe has a keypad to enter the proper combination.
A smart key (encrypted electronic key) is also required to unlock combination
lock and open the safe.
Cencon Electronic Lock

This lock has a lock dial that spins to generate electrical power to operate a
keypad. Once the keypad is energized, the lock code can be entered on the
keypad.
Mechanical Keylock
A removable key may be used to unlock the lock. The handle is then turned to
open the door of the safe. A mechanical keylock can also be used before entering
the combination for the combination lock.
Mechanical Combination Lock

This lock requires a combination to be entered manually through the lock dial.
When the code is successfully entered, the lock dial is turned to the right to
release the lock bolt. Then the handle can be turned to open the safe.
Safe Opening Handle

The safe opening handle releases the safe door after the correct combination
is entered on the electronic combination lock keypad. Safe opening handles
are present with single mechanical combination locks and with electronic
combination locks.
Self-closing Feature for the Safe Door

There is a self-closing feature that closes the door boltwork and handle
automatically when the safe door is closed. To reopen the safe door, the
combination must be reentered.
NOTE
In all cases the operator should make a final check that the safe
door is shut and locked by trying to turn the handle and open
the safe door before leaving the system.
Determine which lock is installed on the safe (see Figure 3-10).
Refer to Section 3.6 for instruction on opening and closing electronic

combination locks.
Refer to Section 3.7 for instruction on opening and closing mechanical

combination locks.
3-23
TP-821815-001C
3.6 Opening and Closing Electronic Combination Locks
3.6.1 Opening the Safe Door
Follow the procedure below to open an electronic combination lock:
NOTE
If the electronic lock has the remote access feature, a remote

access signal may be required to complete this procedure.
Follow the procedures of your institution.
NOTE
For the following procedure, refer to Figure 3-11.
1. Insert the key into the safe door cover lock and turn the key clockwise.
2. Turn both fixed grip latches counterclockwise 90 degrees and open the
safe door cover.
3. Enter the combination of the lock through the lock keypad to unlock
the lock bolt (refer to the appropriate lock operating guide listed in
Appendix A for information on entering the combination of your lock).
4. Turn the handle of the safe clockwise until it stops.
5. Open the door of the safe and complete all maintenance (refer to the
appropriate maintenance manuals listed in Appendix A for information
about the maintenance procedures for your system).
3-24
TP-821815-001C
1 System
3 Direction to turn dial (clockwise)
4 Display
Figure 3-11 Opening Electronic Combination Locks
3-25
TP-821815-001C
3.6.2 Closing the Safe Door
Follow the procedure below to close an electronic combination lock:
NOTE
The safe door now has a self-locking feature that locks the bolt
work when the safe door closes. There is an audible beep and a
light that flashes when the bolt work locks. To reopen the safe
door, the combination must be reentered.
NOTE
1. Close the door of the safe. When the door is pushed and reaches the
closed position, the handle turns automatically in the closed position.
2. Remove the key from the lock.
3. Make sure that the handle of the safe does not turn.
4. Pull firmly on the door of the safe to confirm that the safe is securely
locked.
5. Close the safe door cover and turn both fixed grip latches clockwise 90
degrees.
6. Insert the key for the safe door cover and turn the key counterclockwise.
8. Pull the door cover to ensure that it is locked and secure.
3-26
TP-821815-001C
1 System
3 Cencon 2000 electronic lock
4 Direction to turn dial (counterclockwise)
5 Display
6 Factory-set combination
Figure 3-12 Closing Electronic Combination Locks
3-27
TP-821815-001C
3.7 Opening and Closing Mechanical Combination Locks
3.7.1 Opening the Safe Door
Perform the following steps to open safe doors with a mechanical combination
lock:
NOTE
1. Insert the key into the safe door cover lock and turn the key clockwise.
2. Turn both fixed grip latches counterclockwise 90 degrees and open the
safe door cover.
3. If there is a keylock for the mechanical combination lock, insert the key
into the lock and turn the key clockwise until it stops.
4. Dial the combination selected for the system.
5. Turn the dial clockwise until it stops.
6. Turn the handle of the safe clockwise until it stops.
7. Open the door of the safe and complete all maintenance (refer to the
appropriate maintenance manual listed in Appendix A for information
about the maintenance procedures for your system).
3-28
TP-821815-001C
1 Insert and rotate the key clockwise 180 degrees to open the keylock
2 Mechanical combination lock
3 Remove the key and dial the combination
4 Turn the dial clockwise until it stops
5 Turn the handle of the safe clockwise until it stops
6 Open the safe door
Figure 3-13 Opening Mechanical Combination Locks
3-29
TP-821815-001C
3.7.2 Closing the Safe Door
The mechanical combination lock MUST BE ACTIVATED

to maintain UL 291 24-hour Service Level 1 burglary
resistance protection.
The mechanical key lock does NOT provide burglary

resistance protection.
Perform the following steps to close safe doors that have a mechanical
combination lock:
NOTE
1. Close the door of the safe. When the door is shut, the bolt work and
handle automatically close.
2. Rotate the mechanical combination lock dial at least three complete

revolutions counterclockwise and stop the dial at 0 to scramble the
combination. This action closes the lock bolt to lock the door shut.
3. If there is a keylock for the mechanical combination lock, insert the

key into the lock and turn the key counterclockwise until it reaches the
locked position.
5. Make sure that the handle of the safe does not rotate.
6. Pull firmly on the door of the safe to confirm that the safe is securely
locked.
7. Close the safe door cover and turn both fixed grip latches clockwise 90
degrees.
8. Insert the key for the safe door cover lock and turn the key
counterclockwise.
10. Pull the door cover to ensure that it is locked and secure.
3-30
TP-821815-001C
1 Close the safe door
2 Turn the handle of the safe counterclockwise until it stops
3 Turn the dial counterclockwise three revolutions and stop at 0
4 Insert the key into the lock and turn it counterclockwise
5 Remove the key from the dial
Figure 3-14 Closing Mechanical Combination Locks
3-31
TP-821815-001C
Appendix A
Related Documentation
Refer to the following documents for more information.
Table A-1 Hardware Documentation
Manual Title Number
ActivCash Dispenser Operating Guide TP-821707-001B
ActivMedia Operating Guide TP-821683-001B
Coin Dispenser Operating Guide TP-820812-001A
Dip Card Reader (with chip, 123) Operating Guide TP-820814-001C
Journal Printer Operating Guide TP-820817-001A
Motorized Card Reader (with chip, 123) Operating Guide TP-820815-001C
ActivEdge Secure Card Reader Operating Guide TP-821629-001A
Contactless Card Reader (CCR2e/CCR2) Operating Guide TP-821579-001B
SafeGard Electronic Lock Customer Operating Instructions TP-820466-001A
Two-sided Enhanced Graphical Thermal Receipt Printer Operating Guide TP-821540-001A

[1] Available in English language only.
A-1
TP-821815-001C
Appendix B
Cleaning the Exterior of the System
Observe the following requirements when cleaning the exterior of the system:
• Use only mild soap and water with a soft cloth
• Wipe completely dry with a soft cloth
• Commercial glass cleaners can be used (with a soft cloth) on the consumer
display (vandal shield or touch screen), if necessary
• DO NOT use harsh chemicals such as solvents or paint thinners
• DO NOT use abrasive cleaning compounds
• DO NOT use abrasive scouring pads such as steel wool, Scotch Brite®, or
similar materials
• DO NOT use high-pressure cleaning systems such as power washers
• On systems not rated for weather exposure, use caution when cleaning
exterior surfaces. DO NOT use more liquids than necessary.
• DO NOT spray cleaners directly onto the system surface. Instead, spray the
cleaner onto a cleaning cloth, then use the damp cloth to wipe the surface.
B-1
TP-821815-001C

CS 7790 Operating Guide TP-821815-001C - EN

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CS 7790 Operating Guide TP-821815-001C - EN

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Diebold Nixdorf CS 7790

Island Drive-up System

Document Number Date Remarks

Diebold Nixdorf, Inc.

Section 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Section 2 Description of Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Section 3 Accessing the Upper Chassis and Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Appendix A Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B Cleaning the Exterior of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Figure 1-1 Diebold Nixdorf CS 7790 Island Drive-up system . . . . . . . . . . . . . . . . . . . . . . . 1-1

Table 1-1 Devices Listed by Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

The Diebold Nixdorf CS 7790 island drive-up system is a front-load freestanding

It is recommended to have a form of enclosure for the system to protect its

Figure 1-1 Diebold Nixdorf CS 7790 Island Drive-up system

• The features and equipment on the system

Standard and Optional Equipment

1.2 Maintenance Tasks

• Retrieving jammed, retained, or captured cards from the card reader

• Replenishing printer paper, clearing paper jams, and replacing printer

• Removing jammed media from the dispenser

• Removing jammed media and checks from the depositor

• Removing jammed coins from the coin dispenser

1.3 Using this Guide

This manual provides the following information:

• A description of devices used in the system (Section 2)

Refer to the operating guides in Appendix A for more information about

General Safety Precautions

Strictly observe the following safety precautions when

• Do not wear loose clothing or jewelry that can be caught

• Use caution to prevent long hair from getting caught in

• Never insert screwdrivers, pens, or other instruments into

• Always turn OFF the system before removing or

Label Deﬁnition Safety Concern

An electrical shock hazard exists in the

A personal injury can occur. Look for

An area that can pinch (or cut) you exists

Moving parts that can snag or pull clothing,

High temperatures that can cause pain or

This is a Class A product. In a domestic environment this

A warning label (see Figure 1-2) is included on systems available in Taiwan to

Figure 1-2 Taiwan Class A Label

This document uses the following terms:

• ActivCash dispenser refers to the device that takes currency or other

• ActivMedia depositor refers to the device that accepts media (checks or

• ATM is used interchangeably with the words terminal and system.

• Module refers to the major electromechanical devices of the system, such as

• Operator refers to a person who performs routine maintenance, such as

• System refers to the complete Diebold Nixdorf CS 7790 terminal.

Table 1-1 Devices Listed by Operator

Headphone jack X Fascia

ActivCash dispenser X X Safe

ActivMedia depositor (head unit) X X Upper chassis

ActivMedia depositor (cassette unit) --- X Safe

System power (ON/OFF) switch X Upper chassis

Maintenance mode switch X Upper chassis

Contactless card reader X Upper chassis

Your system might not contain all of the devices described in

The consumer uses the fascia to perform the following functions:

Figure 2-1 Modules and Devices Mounted on the Fascia

ActivView Consumer Display with Touch Screen

Figure 2-2 Cash Camera

Consumer Face Camera

Consumer Awareness Mirrors