Professional Documents
Culture Documents
Copyright protection is claimed for each revision listed in the document history, as of the date indicated.
Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,
formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this
document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use
indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners
thereof.
This document contains proprietary information. If the document pages state the information is confidential
(or words of similar import), then this document is intended solely for the use of the copyright owner's
employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this
information without the express written consent of the copyright owner are prohibited. This document should
be treated as confidential material for security reasons. Any unauthorized disclosure or use of confidential
material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be
punishable by fine and imprisonment.
The information contained in this document is subject to change without notice. When using the document for system
implementation, please call your authorized sales or service representative for any applicable changes.
This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In
no event shall the copyright owner or its suppliers be liable for any special, indirect, or consequential damages
of any nature resulting from the use of information in this manual.
No part of this document may be reproduced, stored in a retrieval system, or transmitted, in any form or by any
means: electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from the
copyright owner.
Your use of this document and/or any of the information contained herein constitutes your agreement to all of the
terms stated on this page.
Diebold Nixdorf continually strives to improve its products. If you would like to comment on the accuracy, clarity,
organization or value of this document, please contact us at documentationservices@dieboldnixdorf.com or address
correspondence to:
ii
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Contents
iii
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Figures
Tables
iv
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Tables
v
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Section 1
Introduction
Supplies are replenished and service is performed from the rear of the terminal
(see Figure 1-1).
1-1
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1.1 Before Performing Maintenance Procedures on the Terminal
The operator should be familiar with the following information before performing
the maintenance procedures in this manual:
Maintenance Options
The institution can select one of several service options. Determine which option
the institution has selected before servicing the terminal. Your terminal manager
or supervisor can provide this information.
1-2
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
You must observe the following precautions when servicing
the terminal to avoid risk of death, severe personal injury,
or equipment damage:
1-3
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Warning and Caution Labels
The terminal may have any of the warning or caution labels shown below.
Strictly observe the following safety concerns to reduce the risk of severe
personal injury, or death.
1-4
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Figure 1-2 Taiwan Class A Label
1.6 Terminology
• ATM refers to the Diebold terminals and can be used interchangeably with
terminal.
• Bill(s) refers to bank notes that are stored in the cassettes and dispensed
from the terminal.
• Device refers to the standard and optional equipment available with the
terminal, such as monitors, printers, and dispensers.
• Fascia refers to the front area of the terminal where the consumer transacts
business.
• Institution refers to any bank or business that might purchase the terminal.
• Media refers to any type of document (such as a bank note, ticket, coupon,
etc.) that is stored in the cassettes and dispensed from or deposited into
the terminal.
1-5
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
• Operator refers to a person who performs routine maintenance, such as
replenishing supplies. An operator may also perform procedures that help
determine the cause of certain problems, such as jammed paper in the printer.
• Safe refers to the high security enclosure below the upper chassis. Devices
in the safe store the media dispensed from and deposited into the terminal.
• Upper Chassis refers to the area behind the fascia and directly above the
safe. The upper chassis houses both consumer and operator devices (such as
printers, card readers, etc.)
Table 1-1 lists the devices in the terminal and who would generally use them.
Section 2 contains a brief description of each device.
The operator interface devices are used to perform routine servicing operations
such as daily balancing, supply replenishment, and problem determination. These
devices can also be used for occasional operations such as setup and problem
diagnosis of the terminal.
The operator maintenance interface for the terminal is the rear service display.
The operator uses the maintenance mode switch with the operator interface to
perform routine maintenance procedures.
Used By...
Device
Consumer Operator
Motorized card reader X X
Dip card reader X X
ActivEdge card reader X X
Encrypting PIN pad (consumer keypad) X
Headphone jack X
ActivCash dispenser X X
Coin dispenser X X
ActivMedia depositor X X
Receipt printer X X
Journal printer X
Terminal power (on/off) switch X
Maintenance mode switch X
Speakers X
Near Field Communication (NFC) contactless card reader X
1-6
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Table 1-1 Device Usage (continued)
Used By...
Device
Consumer Operator
Guide lights X
Local access keypad X
Rear service display X
Safe devices (locks) X
1-7
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Section 2
Terminal Devices
This section describes the devices available on the terminal. Devices are located
in either the fascia, upper chassis or safe. For more information about individual
devices, refer to the documents listed in Appendix A.
NOTE
Your terminal might not contain all the devices described in this
section. Some devices are optional and some devices cannot be
used in combination with other devices (mutually exclusive).
2.2 Fascia
The fascia functions as an interface that allows the consumer to interact with the
terminal. The devices and features on the fascia either have labels that help
the consumer to use the device or use blinking lights to guide the consumer
through the transaction.
The location of some devices and features can vary, depending on how they
are installed on the terminal. Some configurations of the fascia is shown in
Figure 2-1.
2-1
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 1 of 2)
2-2
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Consumer awareness mirror
2 Consumer face camera
3 Fascia light
4 Headphone jack
5 Receipt printer slot
6 Dip card reader
7 Motorized card reader slot
8 ActivEdge card reader slot
9 ActivMedia depositor slot
10 Coin dispenser slot
11 ActivCash dispenser slot
12 Encrypting PIN pad (consumer keypad)
13 NFC contactless card reader
14 ActivView display/Identification card scanner
15 Consumer display
16 Function key
17 Speakers
18 Task light
2-3
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
ActivCash Dispenser Slot
Cash and other dispensable media are presented through the ActivCash dispenser
slot (Figure 2-1).
2-4
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Consumer Display with Function Keypad
The 15-inch consumer display (see Figure 2-3) welcomes the consumer and
provides instructions for performing transactions at the terminal. The consumer
display has a function keypad comprising two sets of four function keys that are
mounted on each side of the consumer display. The consumer chooses an option
on the display by pressing the function key corresponding to the option. The
display is also available with a touch screen or vandal glass. The display also
has a privacy screen option.
2-5
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Encrypting PIN Pad (consumer keypad)
During the transaction, the terminal prompts the consumer to use the encrypting
PIN pad to enter information. The encrypting PIN pad (see Figure 2-4) is
a large-format, 16-key keypad and is an integrated security module (with
encrypting PIN pad technology) to secure the transaction information entered
by the consumer.
Guide Lights
Guide lights (see Figure 2-5) guide the consumer through a transaction by calling
attention to the next step in the transaction. These bar-shaped indicators can
display in colors and are used by the following devices:
2-6
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Receipt printer
2 Dip card reader
3 Motorized card reader
4 ActivEdge card reader
5 ActivMedia depositor
6 Coin dispenser
7 ActivCash dispenser
Headphone Jack
Visually impaired consumers can plug headphones into a jack on the fascia (see
Figure 2-1) to receive voice guidance. The fascia speakers are turned off when
the headphone jack is being used.
2-7
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Identification Card Scanner
The identification card scanner (see Figure 2-6) is a device located adjacent to the
encrypting PIN pad. It scans ID document with a bank card format.
2-8
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Figure 2-7 ActivEdge Card Reader
Refer to the Dip Card Reader (with chip, 123) Operating Guide
(TP-820814-001B).
2-9
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Figure 2-8 Dip Card Reader
The motorized card reader (see Figure 2-9) reads and writes magnetic strip cards
and memory chip cards (smart or memory cards compliant with ISO 7816). The
card reader reads and writes tracks 1, 2 and 3 (or any combination of tracks 1, 2
and 3) of magnetic strip cards. To minimize errors, the card is held in the transport
and the card reader can read tracks with errors again, for corrections (when it is
necessary). A gate prevents cards without chips or cards without track 2 from
entering the card reader/writer. The gate also prevents incorrect card insertion.
The card reader is equipped with a card retain bin or locked card retain bin to
hold retained cards. The card retain bin holds all cards that are not returned to
consumers. A card may be retained for the following reasons:
• The consumer fails to take the card within the time allowed after the
transaction session ended.
• Power failure occurs while the card is in the card reader, and the option to
return the card on power failure is not present.
2-10
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Refer to the Motorized Card Reader (with chip, 123) Operating Guide
(TP-820815-001C).
2-11
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
NFC Contactless Card Reader
The NFC contactless card reader (see Figure 2-10) is a small device that
includes a compact controller module and a radio-frequency identification
(RFID) antenna. It is certified with most contactless payment programs, enabling
the system to support contactless transactions based on ISO 14443 A/Type
B/Mifare-compatible cards. The consumer brings the contactless card close to the
front of the reader. The card reader beeps and LEDs illuminate briefly to indicate
that the card has been read successfully.
Speakers
Speakers at the side of the fascia can be used to guide consumers through
transactions.
2-12
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.3 Upper Chassis
The location of some devices and features can vary, depending on how they are
installed on the terminal. Some configurations of the upper chassis are shown in
Figure 2-11.
NOTE
2-13
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Coin dispenser
2 Receipt printer
3 Journal printer
4 ActivMedia head unit
5 Motorized card reader
2-14
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
ActivCash Shuttle Tracks
The ActivCash shuttle tracks are located in the upper chassis directly above the
ActivCash dispenser. The shuttle tracks guide the shuttle assembly (containing
currency or media) between the ActivCash dispenser and the terminal fascia.
2-15
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
ActivMedia Head Unit
The ActivMedia depositor is located on the left side of the terminal. The
consumer deposits combined cash and checks through a unique slot in the fascia.
See Figure 2-13.
2-16
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Coin Dispenser
The terminal has a high-speed coin dispenser that dispenses coins in four
different denominations. See Figure 2-14.
1 Terminal
2 Coin slot
3 Coin chute
4 Coin dispenser
5 Upper chassis
2-17
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Journal Printer
The journal printer (see Figure 2-15) is located on the right mounting tray. It
supplies a detailed audit of all consumer transactions, typically printing the time,
date, and type of transaction. The journal printer is capable of printing text and
graphics in two colors.
2-18
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
80 mm Receipt Printer
The receipt printer is offered as an option. The printer is capable of printing
text and graphics in one or two colors on paper rolls up to 254 mm (10 inches)
in diameter.
The receipt printer (see Figure 2-16) provides a printed receipt of the transaction.
The transaction information can include the consumer’s name, the amount of
withdrawals, deposits or transfers, the terminal number and location, and other
desired information.
The receipt printer uses rolled paper 80 millimeters (3.15 inches) wide. The
paper may have optional top-of-form marks. The length is also programmable to
suit the needs of the institution.
2-19
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Local Access Keypad
An optional local access keypad (see Figure 2-17) provides an alternate means
for Diebold customers to manage and monitor access to the upper chassis of the
terminal by requiring authorized users to enter an access code when they open
the upper chassis. Unauthorized access can be detected and reported to customer
applications and security monitoring services. The local access keypad is a
high-reliability, non-tactile device that provides visual and audible feedback to
users. Managing authorized users is on a per terminal basis and can be managed
solely by Diebold customers.
1 Terminal
2 Local access keypad
3 Upper chassis rear door
2-20
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Rear Service Display with Touch Screen
The 10.4-inch rear service display (see Figure 2-18) supplies information for
routine maintenance, balancing, and monitoring supplies and maintenance
services. The display can be viewed with the rear door of the upper chassis either
open or closed. that is, procedures are performed through the window of the rear
door. The display also provides status information about the terminal. Refer to
Section 3.4 for information about accessing the rear service display.
2-21
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Heater
The heater is mounted on top of the safe near the fascia (see Figure 2-19).
During cold weather, the heater helps maintain the operating temperature in
the fascia area of the terminal.
1 Terminal
2 Heater
2-22
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Upper Control Card
The Upper Control Card controls power supply to the terminal devices using the
power, idle, and maintenance mode switches (see Figure 2-20).
2-23
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Maintenance Mode Switch
Use the maintenance mode switch located on the Upper Control Card (see
Figure 2-20) to remove the terminal from consumer service and place it in
maintenance mode.
When you press the maintenance mode switch, the consumer display may display
a message indicating that the terminal is temporarily out of service. Refer to the
appropriate terminal application software operating guide for information on
placing the terminal in the proper mode for maintenance.
The maintenance mode LED blinks rapidly while the terminal in the maintenance
mode.
Press the terminal power switch to turn off the terminal (including hubs). It may
take several minutes for the terminal to completely turn off. When the terminal
does turn off, the ON/OFF LED will then turn off.
Press the terminal power switch to turn on the terminal. The ON/OFF LED
lights up. After the terminal has completely powered up, the operating system
of the terminal loads.
2-24
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.4 Devices Located in the Safe
The following devices are installed inside the safe of the terminal (see
Figure 2-21). Some devices are optional and may not be installed in your
terminal.
2-25
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
NOTE
For security reasons, the location of the alarm sensors, seismic detectors, and heat thermostat are not shown.
1 Terminal
2 ActivCash dispenser
3 ActivMedia cassette unit
4 Safe
5 Safe door
2-26
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.4.1 ActivCash Dispenser
The ActivCash dispenser delivers media (bank notes and other valuable
documents) to the consumer in a single neat stack that is easy to grasp and
remove with one hand in a single motion.
If the consumer fails to remove the stack of media, it is drawn back into the
terminal. The ActivCash dispenser can then be commanded to dump the retracted
media. The ActivCash dispenser performs a dump by moving the stacked media
back along the transport and then dumping the media into the divert cassette.
Dumping the media prepares the ActivCash dispenser for the next dispense
command.
1 ActivCash dispenser
2 Convenience divert/retract cassette
3 Convenience cassette
2-27
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Figure 2-23 ActivCash Dispenser
2-28
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.4.2 ActivCash Divert/Retract Cassette and Divert Bin
The divert/retract cassette (see Figure 2-24) stores notes diverted from the
ActivCash dispenser . The divert/retract cassette is available as a secure cassette
(with a lock) or a convenience cassette (without a lock).
2-29
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.4.3 ActivCash Dispense Cassettes
Dispense cassettes (see Figure 2-25) store bills (or other dispensable media).
Dispense cassettes can contain media that meet the following size limitations:
NOTE
2-30
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Convenience cassette
2 Dispense cassette lock
3 Dispense cassette sensor
4 Secure cassette
5 Dispense cassette key
2-31
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.4.4 ActivMedia Cassette Unit
The bank notes and checks entered by the customer are deposited into the
ActivMedia cassettes (see Figure 2-13). The ActivMedia deposit cassettes are
used for valid bank notes and checks. A retract cassette is used for suspected
counterfeit documents and checks or bank notes that are returned to the
input/output tray, but not removed by the customer.
The retract cassette (see Figure 2-26) stores notes diverted from the ActivMedia
depositor. The retract cassette is available as a secure cassette (with a lock).
2-32
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.4.6 ActivMedia Deposit Cassettes
Deposit cassettes (see Figure 2-27) store bills or checks. Deposit cassettes can
contain media that meet the size limitations shown in Table 2-3.
2-33
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.4.7 Safe Lock
Terminal switches monitor the open or closed position of the terminal fascia,
upper chassis rear door, and safe door.
Alarm sensors with a network interface report to a network and send alarm
signals to an alarm-monitoring system. Alarm sensors report during or after
one of the following events:
Alarm sensors with a network interface provide their own battery backup. The
terminal uses the safe door switch to distinguish between an authorized or
unauthorized entry before sending an alarm signal.
Seismic detectors sense physical blows to the terminal safe. Alarm sensors with a
network interface must be present for the seismic detectors to function.
Institutions may want to install their own alarm systems within the safe. An area
within the safe is designated for third party alarm installation.
2-34
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
2.4.12 Heat Thermostat
The heat thermostat, integral to the basic alarms panel, senses when the
temperature inside the terminal safe exceeds a certain level. If this level is
exceeded, the heat thermostat initiates an alarm.
2-35
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Section 3
Accessing the Upper Chassis and Safe
Before proceeding, be sure you have the upper chassis door key and the correct
lock combination.
NOTE
3-1
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.1 Switching the Terminal to Maintenance Mode
The maintenance switch is used to switch the terminal between the default
operating mode and the maintenance mode (see Figure 2-20). Turn ON the
maintenance switch to bring the terminal to the maintenance mode. Exit the
maintenance mode using the terminal software.
Perform the following steps to open the upper chassis rear door and access the
terminal modules.
1. Insert the upper chassis door key into the lock on the upper chassis of the
terminal. Unlock and open the door (see Figure 3-1).
2. If the local access keypad is present, enter a valid pass code to access
the upper chassis.
3-2
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 Key for the upper chassis rear door lock (turn key clockwise)
3 Upper chassis rear door in open position
3-3
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.2.2 Closing the Upper Chassis Rear Door
Perform the following steps to close the upper chassis rear door.
1. Release the right mounting tray latch and push the right mounting tray
back into the terminal until it latches in place.
2. Close and lock the upper chassis door (see Figure 3-2).
1 Terminal
2 Upper chassis rear door in open position
3 Key for the upper chassis rear door lock (turn key counterclockwise)
3-4
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.3 Terminal and Device Touch Points
Touch points are designated areas designed for accessing and handling the
terminal devices during the standard terminal maintenance procedures. Touch
points are color coded with either a blue or green color and include, but are not
limited to, slide assembly release levers, module handles, device levers, knobs,
etc. See Figure 3-3 and Figure 3-4 for examples of these touch points.
3-5
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
5 Rear service display release latch
6 Coin tray release latch
7 Printer tray handle
8 ActivMedia head unit release latch
3-6
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 ActivCash dispenser handle
3 ActivCash dispenser release latch
4 ActivCash dispenser
5 ActivMedia depositor
6 ActivMedia cassette unit release latch
3-7
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.4 Accessing the Rear Service Display
The rear service display is located on the upper chassis rear door (see
Figure 2-18). The display can be used to perform certain maintenance procedures.
NOTE
2. Pull down on the rear service display release latch and handle to free the
display from its closed position. See Figure 3-3.
3. Using the handle, turn the rear service display 180° counterclockwise
(one direction only). See Figure 3-5.
NOTE
3-8
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Upper chassis
2 Upper chassis rear door in open position
3 Rear service display handle
4 Rear service display release latch
5 Rear service display in operational position
3-9
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.5 Accessing the ActivCash Dispenser
2. Release the ActivCash latch and extend the ActivCash dispenser on its
slide assemblies (see Figure 3-6).
4. Push the ActivCash dispenser completely into the safe until it latches
securely in place.
3-10
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Figure 3-6 Accessing the ActivCash Dispenser (sheet 1 of 2)
3-11
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 ActivCash dispenser release latch
2 ActivCash dispenser latch assembly
3 Terminal
4 Location of ActivCash dispenser in the safe
5 ActivCash slider (left)
6 ActivCash dispenser
7 Safe door in open position
8 Location of ActivCash dispenser latch assembly in the safe
2. Release the ActivMedia cassette unit latch and extend the ActivMedia
cassette unit on its slide assemblies (see Figure 3-7).
4. Push the ActivMedia cassette unit completely into the safe until it latches
securely in place.
3-12
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 Safe
3 Direction to pull out ActivMedia cassette unit
4 ActivMedia cassette unit
5 ActivMedia cassette unit release latch
3-13
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.7 Accessing the ActivMedia Head Unit
2. If the local access keypad is present, enter a valid pass code on the local
access keypad.
3. Release the ActivMedia head unit latch and extend the ActivMedia head
unit on its slide assemblies (see Figure 3-8).
5. Push the ActivMedia cassette unit completely into the upper chassis until
it latches securely in place.
3-14
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 Direction to pull out ActivMedia head unit
3 ActivMedia head unit
4 ActivMedia head unit release latch
5 Upper chassis
3-15
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.8 Accessing the Card Reader and the Receipt Printer
Perform the following steps to access the card reader and the receipt printer.
2. If the local access keypad is present, enter a valid pass code on the local
access keypad.
3. Release the latch for the printer tray and use the handle to extend the
printer tray (see Figure 3-9).
5. Push the printer tray back into the terminal until it latches securely in
place.
3-16
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Printer tray release latch
2 Printer tray latch assembly
3 Printer tray handle
4 Upper chassis rear door
5 Upper chassis
6 Local access keypad
7 Printer tray in extended position
8 Location of printer tray latch assembly
Figure 3-9 Accessing the Card Reader and the Receipt Printer
3-17
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.9 Accessing the Coin Dispenser
2. If the local access keypad is present, enter a valid pass code on the local
access keypad.
3. Release the latch for the right mounting tray, and use the right mounting
tray handle to extend it to service position (see Figure 3-10).
5. Push the coin dispenser tray back into the terminal until it latches securely
in place.
3-18
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 Right mounting tray latch assembly
3 Right mounting tray release latch
4 Upper chassis rear door
5 Right mounting tray handle
3-19
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.10 Accessing the Safe
NOTE
3-20
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Mechanical Keylock
A removable key may be used to unlock the safe door lock bolt. Then the handle
is turned to open the safe door. A mechanical keylock can also be used before
entering the combination for the combination lock.
3.11 Opening and Closing Safe Doors with Electronic Combination Locks
Follow the procedure below to open safe doors with an electronic combination
lock.
NOTE
2. Enter the combination of the lock through the lock keypad to unlock
the lock bolt (refer to the appropriate lock operating guide listed in
Appendix A for information on entering the combination of your lock).
4. Open the safe door and complete all maintenance (refer to the appropriate
maintenance manuals listed in Appendix A for information about the
maintenance procedures for your terminal).
3-21
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 Safe handle (turn clockwise)
3 Safe door in open position
4 Mechanical keylock
5 Electronic combination lock
3-22
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.11.2 Closing the Safe Door
NOTE
1. Close the safe door. See Figure 3-13. When the door is pushed and
reaches the closed position, the handle turns automatically in the closed
position.
2. If an optional mechanical key lock is present, insert the key into the
mechanical keylock slot and turn the key counterclockwise 180°.
5. Pull firmly on the safe door to confirm that the safe is securely locked.
3-23
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 Safe handle (turn counterclockwise)
3 Mechanical keylock
4 Electronic combination lock
5 Safe door in open position
3-24
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.12 Opening and Closing Safe Doors with Mechanical Combination Locks
Perform the following steps to open safe doors with a mechanical combination
lock and an optional mechanical keylock.
NOTE
1. If a mechanical keylock is present, insert the key into the key slot of the
mechanical keylock and turn the key clockwise 180°. See Figure 3-14.
2. If there is a keylock for the mechanical combination lock, insert the key
into the lock and turn the key clockwise until it stops.
6. Open the safe door and complete all maintenance (refer to the appropriate
maintenance manual listed in Appendix A for information about the
maintenance procedures for your terminal).
3-25
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 Mechanical combination lock (insert key)
3 Mechanical combination lock (turn dial clockwise)
4 Mechanical combination lock (remove key)
5 Safe door in open position
6 Mechanical keylock
7 Key for mechanical keylock
8 Safe handle
3-26
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
3.12.2 Closing the Safe Door
Perform the following steps to close safe doors with a mechanical combination
lock and an optional mechanical keylock.
1. Close the safe door. See Figure 3-15. When the safe door is shut, the bolt
work and handle automatically close.
5. If a mechanical keylock is present, insert the key into the keylock slot and
turn it counterclockwise 180° to lock the keylock.
8. Pull firmly on the safe door to confirm that the safe is securely locked.
3-27
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
1 Terminal
2 Key for mechanical combination lock
3 Mechanical combination lock
4 Mechanical combination lock (remove key)
5 Mechanical keylock
6 Key for mechanical keylock
7 Safe door in open position
3-28
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Appendix A
Related Documentation
A-1
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B
Appendix B
Cleaning the Exterior of the terminal
Observe the following requirements when cleaning the exterior of the terminal:
• Commercial glass cleaners can be used (with a soft cloth) on the consumer
display (vandal shield or touch screen), if necessary
• DO NOT use abrasive scouring pads (such as steel wool, Scotch Brite®,
and so forth)
• On terminals not rated for weather exposure, use caution when cleaning
exterior surfaces. DO NOT use more liquids than necessary.
• Do not spray cleaners directly onto the terminal surface, spray the cleaner
onto a cleaning cloth, then use the damp cloth to wipe the surface.
B-1
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (4/2020) - All Rights Reserved
TP-821813-001B