CS 7700 Rear-Load Lobby System Operating Guide TP-821810-001C - EN

Diebold Nixdorf CS 7700
Rear-Load Lobby System

Operating Guide
TP-821810-001C PD 7506
April 2020
Document History
Document Number Date Remarks

TP-821810-001A 7/2015 Original edition
TP-821810-001B 3/2017 Added Radio Interference Label and warning inSection 1.5.
TP-821810-001C 4/2020 Updated to change product name to Diebold Nixdorf CS 7700
Copyright protection is claimed for each revision listed in the document history, as of the date indicated.
Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,
formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this
document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use
indicate any affiliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners
thereof.
This document contains proprietary information. If the document pages state the information is confidential
(or words of similar import), then this document is intended solely for the use of the copyright owner's
employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this
information without the express written consent of the copyright owner are prohibited. This document should
be treated as confidential material for security reasons. Any unauthorized disclosure or use of confidential
material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be
punishable by fine and imprisonment.
The information contained in this document is subject to change without notice. When using the document for system
implementation, please call your authorized sales or service representative for any applicable changes.
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Att: Documentation Services 9-B-16
5995 Mayfair Road
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ii
Copyright ©Diebold, Incorporated (7/2015, 3/2017) - All Rights Reserved
Copyright ©Diebold Nixdorf (2020) - All Rights Reserved
TP-821810-001C
Contents
Section 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1 Before Performing Maintenance Procedures on the Terminal . . . . . . . . . . . . . . . . . 1-2
1.2 Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3 Using this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.4 Observing Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.5 Radio Interference Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.6 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.7 Device Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Section 2 Terminal Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.1 Consumer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 Fascia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.3 Upper Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
2.4 Devices Located in the Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
2.4.1 ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
2.4.2 ActivCash Divert/Retract Cassette and Divert Bin . . . . . . . . . . . . . . . . . . 2-30
2.4.3 ActivCash Dispense Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
2.4.4 ActivMedia Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
2.4.5 ActivMedia Retract Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
2.4.6 ActivMedia Deposit Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
2.4.7 Safe Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
2.4.8 Terminal Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
2.4.9 Alarm Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
2.4.10 Seismic Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
2.4.11 Third Party Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
2.4.12 Heat Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Section 3 Accessing the Upper Chassis and Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1 Switching the Terminal to Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.2 Accessing the Upper Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.2.1 Opening the Upper Chassis Rear Door . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.2.2 Closing the Upper Chassis Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.3 Terminal and Device Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
3.4 Accessing the Rear Service Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3.5 Accessing the ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
3.6 Accessing the ActivMedia Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
3.7 Accessing the ActivMedia Head Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.8 Accessing the Card Reader and the Receipt Printer . . . . . . . . . . . . . . . . . . . . . . 3-18
3.9 Accessing the Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
3.10 Accessing the Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
3.11 Opening and Closing Safe Doors with Electronic Combination Locks . . . . . . . . . . . . 3-23
3.11.1 Opening the Safe Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
3.11.2 Closing the Safe Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
3.12 Opening and Closing Safe Doors with Cencon 2000 Lock . . . . . . . . . . . . . . . . . . . 3-27
3.13 Opening and Closing Safe Doors with Mechanical Combination Locks . . . . . . . . . . . . 3-31
Appendix A Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Appendix B Cleaning the Exterior of the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
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TP-821810-001C
Figures
Figure 1-1 CS 7700 Rear-Load Lobby Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Figure 1-2 Taiwan Class A Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Figure 2-1 Modules and Devices Mounted on the Fascia . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Figure 2-2 Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Figure 2-3 Consumer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Figure 2-4 Encrypting PIN Pad (EPP7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-5 Guide Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Figure 2-6 Identification Card Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Figure 2-7 ActivEdge Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Figure 2-8 Dip Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Figure 2-9 Motorized Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Figure 2-10 NFC Contactless Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Figure 2-11 Upper Chassis Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Figure 2-12 ActivCash Shuttle Tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Figure 2-13 ActivMedia Head Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Figure 2-14 Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Figure 2-15 Journal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Figure 2-16 80 mm Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Figure 2-17 Location of the Local Access Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Figure 2-18 Rear Service Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Figure 2-19 Upper Control Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Figure 2-20 Devices Located in the Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Figure 2-21 ActivCash Dispenser Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Figure 2-22 ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Figure 2-23 Divert Cassette Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Figure 2-24 Dispense Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Figure 2-25 ActivMedia Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Figure 2-26 Retract Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Figure 2-27 Deposit Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Figure 3-1 Opening the Upper Chassis Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Figure 3-2 Closing the Upper Chassis Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Figure 3-3 Upper Chassis Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Figure 3-4 Safe Touch Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Figure 3-5 Accessing the Rear Service Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-6 Accessing the ActivCash Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Figure 3-7 Accessing the ActivMedia Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Figure 3-8 Accessing the ActivMedia Head Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Figure 3-9 Accessing the Card Reader and the Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . 3-19
Figure 3-10 Accessing the Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Figure 3-11 Safe Door Locks and Handles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Figure 3-12 Opening Safe Door with Electronic Combination Lock . . . . . . . . . . . . . . . . . . . . . 3-24
Figure 3-13 Closing Safe Door with Electronic Combination Lock . . . . . . . . . . . . . . . . . . . . . 3-26
Figure 3-14 Opening the Safe Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Figure 3-15 Closing the Safe Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Figure 3-16 Opening Safe Door with Mechanical Combination Lock . . . . . . . . . . . . . . . . . . . . 3-32
Figure 3-17 Closing Safe Door with Mechanical Combination Lock . . . . . . . . . . . . . . . . . . . . 3-34
Tables
Table 1-1 Device Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
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TP-821810-001C
Tables
Table 2-1 Media Accommodated by the Dispense Cassette . . . . . . . . . . . . . . . . . . . . . . . . 2-31

Table 2-2 Media Capacity of the Dispense Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Table 2-3 Media Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Table A-1 Related Hardware Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Table A-2 Related Software Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
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TP-821810-001C
Section 1
Introduction
The CS 7700 rear-load lobby terminal (see Figure 1-1) is a free-standing,

rear-load terminal for lobby environments. Consumers can receive dispensed
cash and transaction records and optionally accepts cash and check deposits
through openings in the fascia. Supplies are replenished and service is performed
from the rear of the terminal.
Figure 1-1 CS 7700 Rear-Load Lobby Terminal
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TP-821810-001C
1.1 Before Performing Maintenance Procedures on the Terminal
The operator should be familiar with the following information before performing
the maintenance procedures in this manual:
• The features and equipment on your terminal

• The service options your institution has selected for its terminal(s)
Standard and Optional Equipment

The terminal might not have all the features described in this manual. Refer to
the documents listed in Appendix A for information about specific equipment.
Maintenance Options
The institution can select one of several service options. Determine which option
the institution has selected before servicing the terminal. Your terminal manager
or supervisor can provide this information.
1.2 Maintenance Tasks
Maintenance keeps the terminal operational on a day-to-day basis and includes,

but is not limited to, the following tasks:
• Retrieving jammed, retained or captured cards from the card reader
• Replenishing printer paper, clearing paper jams and replacing printer

cartridges
• Removing jammed cash from the ActivCash dispenser
• Removing jammed media and checks from the ActivMedia depositor
• Removing jammed coins from the coin dispenser
1.3 Using this Guide
This guide provides the following information:
• Description of devices used in the terminal (Section 2)

• Accessing the upper chassis and safe (Section 3)
• Related documentation (Appendix A)
• Cleaning the exterior of the terminal (Appendix B)
For information on maintenance procedures for an individual component, refer to

the appropriate module operating guide listed in Appendix A.
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TP-821810-001C
1.4 Observing Safety Precautions
General Safety Precautions

Strictly observe the following safety precautions when servicing the terminal.
By following these precautions, you can reduce the risk of equipment damage,
severe personal injury, or death.
You must observe the following precautions when servicing

the terminal to avoid risk of death, severe personal injury,
or equipment damage:
• Do not wear loose clothing or jewelry that can get

caught in the equipment.
• Use caution to prevent long hair from getting caught in

the equipment.
• Never insert screwdrivers, pens, or other instruments

into any terminal device (unless you are expressly
instructed to do so in this document). Severe bodily
injury, death from electrical shock, or equipment damage
can result.
• Always turn off the terminal before removing or

installing devices.
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TP-821810-001C
Warning and Caution Labels
The terminal may have any of the warning or caution labels shown below.
Strictly observe the following safety concerns to reduce the risk of severe
personal injury, or death.
Label Definition Safety Concern
An electrical shock hazard exists in the

Electrical shock
area of the label. Do not remove covers.
hazard
Remove power before servicing.
A personal injury can occur. Look for

nearby warning label (electrical shock,
pinch point, moving machinery, high
Warning or danger
temperature hazard) or refer to the module
or terminal operating guide for the specific
hazard.
An area that can pinch (or cut) you exists

Pinch point in the area of this label. Keep your hands
and fingers clear of pinch points.
Moving parts that can snag or pull clothing,

hair, skin, or jewelry into the mechanism
Moving machinery
are present in the area of this label. Keep
hazard
clothing, hair, skin, and jewelry out of the
mechanism.
High temperatures that can cause pain or

High temperature
burns are present in the area of this label.
hazard
Do not touch until cooled.
1.5 Radio Interference Label
This is a class A product. In a domestic environment this

product may cause radio interference, in which case the user
may be required to take adequate measures.
A warning label (see Figure 1-2) is included on ATMs available in Taiwan to

meet Taiwan Class A regulatory requirements for radio frequency interference.
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TP-821810-001C
Figure 1-2 Taiwan Class A Label
1.6 Terminology
This document uses the following terms:
• ATM refers to the Diebold terminals and can be used interchangeably with
terminal.
• Bill(s) refers to bank notes that are stored in the cassettes and dispensed
from the terminal.
• Consumer refers to any person who uses the terminal.
• Device refers to the standard and optional equipment available with the
terminal, such as monitors, printers, and terminals.
• ActivCash refers to the device that takes currency or other dispensable

media from the cassettes and transports it through a slot in the fascia to
the consumer.
• ActivMedia refers to the device that accepts media (checks or currency) from
the consumer through a slot in the fascia and deposits the media in a cassette.
• Fascia refers to the front area of the terminal where the consumer transacts
business.
• Institution refers to any bank or business that might purchase the terminal.
• Maintenance refers to the routine tasks performed by an operator to keep the

terminal operational.
• Media refers to any type of document (such as a bank note, ticket, coupon,
etc.) that is stored in the cassettes and dispensed from or deposited into
the terminal.
• Module refers to the major electro-mechanical devices of the terminal, such

as displays, printers, and dispensers.
1-5
TP-821810-001C
• Operator refers to a person who performs routine maintenance, such as
replenishing supplies. An operator may also perform procedures that help
determine the cause of certain problems, such as jammed paper in the printer.
• Safe refers to the high security enclosure below the upper chassis. Devices
in the safe store the media dispensed from and deposited into the terminal.
• Terminal refers to all variants of Diebold terminals.
• Upper Chassis refers to the area behind the fascia and directly above the
safe. The upper chassis houses both consumer and operator devices (such as
printers, card readers, etc.)
1.7 Device Usage
Table 1-1 lists the devices in the terminal and who would generally use them.
Section 2 contains a brief description of each device.
The operator interface devices are used to perform routine servicing operations
such as daily balancing, supply replenishment, and problem determination. These
devices can also be used for occasional operations such as setup and problem
diagnosis of the terminal.
The operator maintenance interface for the terminal is the rear service display.
The operator uses the maintenance mode switch with the operator interface to
perform routine maintenance procedures.
Table 1-1 Device Usage
Used By
Device
Consumer Operator
Motorized card reader X X
Dip card reader X
ActivEdge card reader X X
Encrypting PIN pad - EPP7 (consumer keypad) X
Headphone jack X
ActivCash dispenser X X
Identification card scanner X
Coin dispenser X X
ActivMedia depositor X X
Receipt printer X X
Journal printer X
Terminal power (on/off) switch X
Maintenance mode switch X
Speakers X
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Table 1-1 Device Usage (continued)
Used By
Device
Consumer Operator
Near Field Communication (NFC) contactless card reader X
Guide lights X
Local access keypad X
Rear service display X
Safe devices (locks) X
1-7
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Section 2
Terminal Devices
This section describes the devices available on the terminal. Devices are located
in the fascia, upper chassis or safe. For more information about individual
devices, refer to the documents listed in Appendix A.
NOTE
Your terminal may not contain all the devices described in this
section. Some devices are optional and some devices cannot be
used in combination with other devices (mutually exclusive).
2.1 Consumer Interface
The consumer selects transactions, specifies amounts, receives currency or other

dispensable media and receipts, and requests information using the fascia.
2.2 Fascia
The fascia functions as an interface that allows the consumer to interact with the
terminal. The devices and features on the fascia either have labels that help
the consumer to use the device or use blinking lights to guide the consumer
through the transaction.
The location of some devices and features can vary, depending on how they
are installed on the terminal. Some configurations of the fascia is shown in
Figure 2-1.
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TP-821810-001C
Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 1 of 2)
2-2
TP-821810-001C
1 Speakers
2 Security camera
3 Consumer awareness mirror
4 Fascia key lock
5 Receipt printer
6 Headphone jack
7 NFC contactless card reader
8 Card reader guide light
9 Dip card reader
10 Motorized card reader
11 ActivEdge card reader
12 ActivMedia depositor
13 ActivView display
14 Encrypting PIN pad - EPP7 (consumer keypad)
15 Identification card scanner
16 Coin dispenser slot
17 ActivCash dispenser
18 Function keys
19 Consumer display
20 Consumer face camera
21 Consumer awareness mirror
Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 2 of 2)
ActivCash Dispenser Slot

Cash and other dispensable media are presented through the ActivCash dispenser
slot (see Figure 2-1).
ActivGuard
The ActivGuard is the security nerve center for the terminal. It monitors all
sensor statuses and alarms in the terminal. The ActivGuard reports any incidents
to the remote security center or to the branch alarm panel.
ActivView Secondary 7-inch Consumer Display with Touch Screen

There is an optional secondary display that is a 7-inch sunlight viewable LCD
(see Figure 2-1). It is located adjacent to the encrypting PIN pad and is installed
in landscape orientation. This display is available with a touch screen that allows
consumer signature using finger. Use of a stylus is not recommended.
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Cash Slot Camera
The cash slot camera is a high-resolution camera located on the left side of the
ActivCash dispenser slot exit (see Figure 2-2).
Figure 2-2 Camera
Consumer Face Camera

The consumer face camera is an optional miniature camera mounted behind a
window on the fascia to capture the face of customers (see Figure 2-2).
Consumer Awareness Mirror

Convex mirrors located at the top of the fascia help consumers monitor their
surroundings.
Consumer Display with Touch Screen

The 19-inch consumer display (see Figure 2-3) welcomes the consumer and
provides instructions for performing transactions at the terminal. A touch screen
eliminates the need for function keypads. The consumer chooses an option on the
display by touching the corresponding function key that appears on the display.
The consumer display with touch screen is available in a landscape configuration.
The consumer display is also used for routine maintenance, balancing, and
monitoring supplies and service tasks.
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TP-821810-001C
Consumer Display with Function Keypad
The 15-inch consumer display (see Figure 2-3) welcomes the consumer and
provides instructions for performing transactions at the terminal. The consumer
display has a function keypad comprising two sets of four function keys that are
mounted on each side of the consumer display. The consumer chooses an option
on the display by pressing the function key corresponding to the option. The
display is also available with a touch screen or vandal glass.
Figure 2-3 Consumer Display
2-5
TP-821810-001C
Encrypting PIN Pad (EPP7)
During the transaction, the terminal prompts the consumer to use the encrypting
PIN pad to enter information. The encrypting PIN pad (see Figure 2-4) is
a large-format, 16-key keypad and is an integrated security module (with
encrypting PIN pad technology) to secure the transaction information entered
by the consumer.
Figure 2-4 Encrypting PIN Pad (EPP7)
Guide Lights
Guide lights (see Figure 2-5) guide the consumer through a transaction by calling
attention to the next step in the transaction. These bar-shaped indicators can
display in colors and are used by the following devices:
• ActivEdge card reader/dip card reader/motorized card reader

• ActivCash dispenser
• ActivMedia depositor
• Coin dispenser
• Receipt printer
2-6
TP-821810-001C
1 Receipt printer
2 Dip card reader
4 ActivEdge card reader
6 Coin dispenser
Figure 2-5 Guide Lights
Headphone Jack
Visually impaired consumers can plug the headphones into a jack on the fascia
(see Figure 2-1) to receive voice guidance. The fascia speakers are turned off
when the headphone jack is being used.
Identification Card Scanner

The identification card scanner (see Figure 2-6) is a device located adjacent to the
encrypting PIN pad. It scans ID document with a bank card format.
2-7
TP-821810-001C
Figure 2-6 Identification Card Scanner
ActivEdge Card Reader

The ActivEdge card reader (see Figure 2-7) reads data from magnetic cards, IC
cards, and smart (EMV) chip cards when the card is inserted long edge first. The
LEDs on the card reader bezel flash red if the card is inserted short edge first.
The card reader reads and writes magnetic strip cards and memory chip cards
(smart or memory cards compliant with ISO 7816). The card reader reads and
writes tracks 1, 2 and 3 (or any combination of tracks 1, 2 and 3) of magnetic
strip cards. To minimize errors, the card is held in the transport, and the card
reader can read tracks with errors again for corrections (when it is necessary). A
gate prevents cards without chips or cards without track 2 from entering the card
reader/writer. The gate also prevents incorrect card insertion.
The card reader is equipped with a card retain bin or locked card retain bin to
hold retained cards. The card retain bin holds all cards that are not returned to
consumers. A card may be retained for the following reasons:
• The network commands the terminal to retain the card.
• The card cannot physically be returned.
• The consumer fails to take the card within the time allowed after the
transaction session ended.
• Power failure occurs while the card is in the card reader, and the option to
return the card on power failure is not present.
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TP-821810-001C
Refer to the ActivEdge Secure Card Reader Operating Guide (TP-821629-001A).
Figure 2-7 ActivEdge Card Reader
2-9
TP-821810-001C
Dip Card Reader
The dip card reader (see Figure 2-8) is a manually operated device mounted on
the terminal fascia. The consumer inserts the ATM card in the card entry slot
and then removes the card to begin the transaction. The dip card reader can
read magnetic strip cards and memory chip cards. The dip card reader cannot
retract, capture, or retain cards.
Refer to the Dip Card Reader (with chip, 123) Operating Guide
(TP-820814-001B).
Figure 2-8 Dip Card Reader
Motorized Card Reader

For terminals with motorized card readers, the consumer inserts the ATM card
into the card slot to begin a transaction. The card reader automatically pulls the
card into the terminal, and it returns the card when the transaction is completed.
The motorized card reader (see Figure 2-9) reads and writes magnetic strip cards
and memory chip cards (smart or memory cards compliant with ISO 7816). The
card reader reads and writes tracks 1, 2 and 3 (or any combination of tracks 1,
2 and 3) of magnetic strip cards. To minimize errors, the card is held in the
transport, and the card reader can read tracks with errors again for corrections
(when it is necessary). A gate prevents cards without chips or cards without
track 2 from entering the card reader/writer. The gate also prevents incorrect
card insertion.
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TP-821810-001C
The card reader is equipped with a card retain bin or locked card retain bin to
hold retained cards. The card retain bin holds all cards that are not returned to
consumers. A card may be retained for the following reasons:
• The network commands the terminal to retain the card.
• The card cannot physically be returned.
• The consumer fails to take the card within the time allowed after the
transaction session ended.
• Power failure occurs while the card is in the card reader, and the option to
return the card on power failure is not present.
Refer to the Motorized Card Reader (with chip, 123) Operating Guide
(TP-820815-001C).
Figure 2-9 Motorized Card Reader
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NFC Contactless Card Reader
The NFC contactless card reader (see Figure 2-10) is a small device that
includes a compact controller module and a radio-frequency identification
(RFID) antenna. It is certified with most contactless payment programs, enabling
the system to support contactless transactions based on ISO 14443 A/Type
B/Mifare-compatible cards. The consumer brings the contactless card close to the
front of the reader. The card reader beeps and LEDs illuminate briefly to indicate
that the card has been read successfully.
Figure 2-10 NFC Contactless Card Reader
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TP-821810-001C
Receipt Printer Slot
At the end of a transaction, the consumer receives a printed receipt.
Speakers
Speakers at the side of the fascia can be used to guide consumers through
transactions.
2.3 Upper Chassis
The location of some devices and features may vary depending on how they are
installed on the terminal. Some configurations of the upper chassis are shown in
Figure 2-11.
NOTE
Your terminal might not contain all devices described in this

section. Some devices are optional and some devices cannot
be used in combination with other devices (mutually exclusive
combinations).
2-13
TP-821810-001C
1 Coin dispenser
2 Receipt printer
3 Journal printer
4 ActivMedia head unit
6 ActivCash shuttle tracks
7 Terminal
Figure 2-11 Upper Chassis Devices
2-14
TP-821810-001C
ActivCash Shuttle Tracks
The ActivCash shuttle tracks are located in upper chassis directly above the
ActivCash dispenser. The shuttle tracks guide the shuttle assembly (containing
currency or media) between the ActivCash dispenser and the terminal fascia.
Figure 2-12 ActivCash Shuttle Tracks
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TP-821810-001C
ActivMedia Head Unit
The ActivMedia depositor is located on the left side of the terminal. The
consumer deposits combined cash and checks through a unique slot in the fascia.
See Figure 2-13.
The customer can enter checks or bank notes individually or as a bundle. A

bundle may contain a mixture of checks and bank notes and can consist of up to
75 checks or bank notes.
For more information, refer to ActivMedia (Mixed Media Acceptor) Operating

Guide (TP-821683-001A).
Figure 2-13 ActivMedia Head Unit
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Coin Dispenser
The terminal has a high-speed coin dispenser that dispenses coins in four
different denominations. See Figure 2-14.
1 Terminal
2 Coin slot
3 Coin chute
4 Coin dispenser
5 Upper chassis
Figure 2-14 Coin Dispenser
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Journal Printer
The journal printer (see Figure 2-15) is located on the upper main tray. It supplies
a detailed audit of all consumer transactions, typically printing the time, date, and
type of transaction. The journal printer is capable of printing text and graphics
in two colors.
Depending on the software application, the journal printer can also be

programmed to provide a variety of data such as status messages, service actions,
maintenance actions, commands, and reports.
Refer to the Journal Printer Operating Guide (TP-820817-001A).
Figure 2-15 Journal Printer
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80 mm Receipt Printer
The receipt printer is offered as an option. The printer is capable of printing
text and graphics in one or two colors on paper rolls up to 254 mm (10 inches)
in diameter.
The receipt printer (see Figure 2-16) provides a printed receipt of the transaction.
The transaction information can include the consumer’s name, the amount of
withdrawals, deposits or transfers, the terminal number and location, and other
desired information.
The receipt printer uses rolled paper 80 millimetres (3.15 inches) wide. The
paper may have optional top-of-form marks. The length is also programmable to
suit the needs of the institution.
Refer to the Two-sided Enhanced Graphical Thermal Receipt Printer Operating

Guide (TP-821540-001A).
Figure 2-16 80 mm Receipt Printer
Local Access Keypad

An optional local access keypad (see Figure 2-17) provides an alternate means
for Diebold customers to manage and monitor access to the upper chassis of the
terminal by requiring authorized users to enter an access code when they open
the upper chassis. Unauthorized access can be detected and reported to customer
applications and security monitoring services. The local access keypad is a
high-reliability, non-tactile device that provides visual and audible feedback to
users. Managing authorized users is on a per-terminal basis and can be managed
solely by Diebold customers.
2-19
TP-821810-001C
1 Local access keypad
2 Upper chassis
3 Location of local access keypad on the terminal
4 Upper panel of the upper chassis
Figure 2-17 Location of the Local Access Keypad
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Rear Service Display with Touch Screen
The 10.4-inch rear service display with touch screen (see Figure 2-18) supplies
information for routine maintenance, balancing, and monitoring supplies and
maintenance services. The display can be viewed with the rear door of the
upper chassis either open or closed, that is, procedures are performed through
the window of the rear door. The display also provides status information about
the ActivCash dispenser. Refer to Section 3.4 for information about accessing
the rear service display.
1 Location of rear service display on the terminal

2 Terminal
3 Rear service display
Figure 2-18 Rear Service Display
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TP-821810-001C
Upper Control Card
The Upper Control Card controls power and maintenance mode options for the
terminal devices using the power, idle, and maintenance mode switches (see
Figure 2-19).
2-22
TP-821810-001C
1 Upper control card
2 Upper chassis rear door
3 Upper panel
4 Power switch
5 Idle switch
6 Maintenance switch
7 USB power ports
8 USB port
Figure 2-19 Upper Control Card
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TP-821810-001C
Maintenance Mode Switch
Use the maintenance mode switch located on the upper control card (see
Figure 2-19) to remove the terminal from consumer service and place it in the
maintenance mode.
When you press the maintenance mode switch, the consumer display may display
a message indicating that the terminal is temporarily out-of-service. Refer to the
appropriate terminal application software operating guide for information on
placing the terminal in the proper mode for maintenance.
The maintenance mode LED blinks rapidly while the terminal in the maintenance
mode.
Terminal Power (on/off) Switch

The terminal power switch (see Figure 2-19) allows the operator to turn the
terminal on and off. The LED will be off, but there is still AC power present at
the power supply. When the terminal is on, the LED will be lit. The LED does
not blink.
Press the terminal power switch to turn off the terminal (including hubs). It may
take several minutes for the terminal to completely turn off. When the terminal
does turn off, the ON/OFF LED will then turn off.
To completely remove AC power to the terminal, the terminal

power cord must be removed from its receptacle or the
AC power to the terminal must be removed at the quick
disconnect device (such as a circuit breaker) for the terminal.
Press the terminal power switch to turn on the terminal. The ON/OFF LED
lights up. After the terminal has completely powered up, the operating system
of the terminal loads.
Terminal Idle Switch

The terminal idle switch (see Figure 2-19) allows the operator to place the
terminal in idle mode in preparation for an orderly shutdown. When the idle
switch is pressed, the terminal is still on (including the battery and hubs). The
idle LED blinks rapidly for 30 seconds, then when the terminal is in idle mode,
the LED blinks at a slower pace.
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TP-821810-001C
2.4 Devices Located in the Safe
The following devices are installed inside the safe of the terminal (see
Figure 2-20). Some devices are optional and may not be installed in your
terminal.
• ActivCash dispenser (Section 2.4.1)

• ActivCash divert/retract cassette and divert bin (Section 2.4.2)
• ActivCash cassettes (Section 2.4.3)
• ActivMedia cassette unit (Section 2.4.4)
• ActivMedia retract cassette (Section 2.4.5)
• ActivMedia deposit cassettes (Section 2.4.6)
• Safe lock (Section 2.4.7)
• Terminal switches (Section 2.4.8
• Alarm sensors (Section 2.4.9)
• Seismic detectors (Section 2.4.10)
• Third party alarms (Section 2.4.11)
• Heat thermostat (Section 2.4.12)
2-25
TP-821810-001C
NOTE
For security reasons, the location of the alarm sensors, seismic detectors, and heat thermostat are not shown.
1 Safe
2 ActivMedia cassette unit
4 Terminal
Figure 2-20 Devices Located in the Safe
2-26
TP-821810-001C
2.4.1 ActivCash Dispenser
The ActivCash dispenser delivers media (bank notes and other valuable
documents) to the consumer in a single neat stack that is easy to grasp and
remove with one hand in a single motion.
After the network or controller processes a withdrawal request, bills (or

other dispensable media) are drawn from the dispense cassettes, stacked, and
transported through the ActivCash dispenser (see Figure 2-21 and Figure 2-22).
The ActivCash dispenser presents a stack of media to the consumer through
the slot in the fascia.
If a bill is unacceptable (too mutilated or crumpled to dispense), or if multiple

bills are picked in place of one bill, the ActivCash dispenser diverts the bill(s)
to the divert cassette.
If the consumer fails to remove the stack of media, it is drawn back into the
terminal. The ActivCash dispenser can then be commanded to dump the retracted
media. The ActivCash dispenser performs a dump by moving the stacked media
back along the transport and then dumping the media into the divert cassette.
Dumping the media prepares the ActivCash dispenser for the next dispense
command.
Refer to the ActivCash Dispenser Operating Guide (TP-821707-001A).
2-27
TP-821810-001C
2 Convenience divert/retract cassette
3 Convenience cassette
Figure 2-21 ActivCash Dispenser Cassettes
2-28
TP-821810-001C
Figure 2-22 ActivCash Dispenser
2-29
TP-821810-001C
2.4.2 ActivCash Divert/Retract Cassette and Divert Bin
The divert/retract cassette (see Figure 2-23) stores notes diverted from the
ActivCash dispenser. The divert/retract cassette is available as a secure cassette
(with a lock) or a convenience cassette (without a lock).
Refer to the ActivCash Dispenser Operating Guide (TP-821707-001A).
1 Convenience divert/retract cassette

2 Secure divert/retract cassette
Figure 2-23 Divert Cassette Types
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2.4.3 ActivCash Dispense Cassettes
Dispense cassettes (see Figure 2-24) store bills (or other dispensable media).
Dispense cassettes can contain media that meet the size limitations shown in
Table 2-1 and Table 2-2:
Table 2-1 Media Accommodated by the Dispense Cassette
Dimension Minimum Maximum

Width 138 mm (5.43 inches) 198 mm (7.80 inches)
Height 67 mm (2.64 inches) 88 mm (3.46 inches)
Thickness Any
Table 2-2 Media Capacity of the Dispense Cassette
Size of media stack 75 note maximum
Size of low media stack Configurable trip points (500 maximum, 400,
300, 200, 100, 50, 25 minimum notes)
Capacity (US and Euro) 432 mm total capacity
approximately 3750 notes
NOTE
Media that is not new but acceptable for use in a dispense

cassette is referred to as "fit" media. Fit media works, but you
must take care to avoid folds, tears, holes, and tape.
Dispense cassettes are available with no lock (convenience) or with a lock

(secure). Refer to the ActivCash Dispenser Operating Guide (TP-821707-001A).
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TP-821810-001C
1 Convenience cassette
2 Dispense cassette lock
3 Dispense cassette sensor
4 Secure cassette
5 Dispense cassette key
Figure 2-24 Dispense Cassettes
2-32
TP-821810-001C
2.4.4 ActivMedia Cassette Unit
The bank notes and checks entered by the customer are deposited into the
ActivMedia cassettes (see Figure 2-13). The ActivMedia deposit cassettes
are used for valid bank notes and checks and a retract cassette is used for
suspected counterfeit documents and checks or bank notes that are returned to the
input/output tray, but not removed by the customer.
For more information, refer to ActivMedia (Mixed Media Acceptor) Operating

Guide (TP-821683-001A).
Figure 2-25 ActivMedia Cassette Unit

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2.4.5 ActivMedia Retract Cassette
The retract cassette (see Figure 2-26) stores notes diverted from the ActivMedia
depositor. The retract cassette is available as a secure cassette (with a lock).
Figure 2-26 Retract Cassette
2.4.6 ActivMedia Deposit Cassettes
Deposit cassettes (see Figure 2-27) store bills or checks). Deposit cassettes can
contain media that meet the size limitations shown in Table 2-3:
Table 2-3 Media Parameters
Bank Note Checks

Length 120 - 190 mm (4.72 - 7.48 inches) 140 - 240 mm (5.51 - 9.45 inches)
Width 60 - 99 mm (2.36 - 3.90 inches) 70 - 105 mm (2.76 - 4.13 inches)
Thickness 0.07 - 0.12 mm (0.0003 - 0.0005 inches 0.07 - 0.12 mm (0.0003 - 0.0005 inches
Grammage 70 - 120 g/m2 (0.15 - 0.26 lb) 65- 125 g/m2 (0.14 - 0.26 lb)
2-34
TP-821810-001C
1 Cash deposit cassette
2 Check deposit cassette
3 Key with lock for check deposit cassette
4 Key with lock for cash deposit cassette
Figure 2-27 Deposit Cassettes
2.4.7 Safe Lock
The safe used is CEN 1, 40 mm thickness.
The following locks are available:
• Mechanical combination lock

• Electronic combination lock
• Cencon electronic lock
• Mechanical keylock
Electronic locks are available with such features as a single combination,

dual combinations, remote access combination, etc. Refer to Section 3.11 for
information on using the electronic safe door lock to open and close the safe door.
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TP-821810-001C
2.4.8 Terminal Switches
Terminal switches monitor the open or closed position of the terminal fascia,
upper chassis rear door, and safe door.
2.4.9 Alarm Sensors
Alarm sensors with a network interface report to a network and send alarm
signals to an alarm-monitoring system. Alarm sensors report during or after
one of the following events:
• The safe door is opened or closed (door status).
• The safe door is opened, but the combination was not entered (burglary). It
is available on single combination mechanical locks and on electronic locks.
• The duress combination is entered (anti-ambush). It is available on single

combination mechanical locks and on electronic locks.
• Primary bolt work position sensor detects whether the bolt work is open or
closed.
• Secondary lock bolt position sensor.
Alarm sensors with a network interface provide their own battery backup. The
terminal uses the safe door switch to distinguish between an authorized or
unauthorized entry before sending an alarm signal.
2.4.10 Seismic Detectors
Seismic detectors sense physical blows to the terminal safe. Alarm sensors with a
network interface must be present for the seismic detectors to function.
2.4.11 Third Party Alarms
Institutions may want to install their own alarm systems within the safe. An area
within the safe is designated for third party alarm installation.
2.4.12 Heat Thermostat
The heat thermostat, integral to the basic alarms panel, senses when the
temperature inside the terminal safe exceeds a certain level. If this level is
exceeded, the heat thermostat initiates an alarm.
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TP-821810-001C
Section 3
Accessing the Upper Chassis and Safe
This section provides the following information:
• Switching the terminal to maintenance mode (Section 3.1)
• Accessing the upper chassis (Section 3.2)
• Terminal and device touch points (Section 3.3)
• Accessing the rear service display (Section 3.4)
• Accessing the ActivCash dispenser (Section 3.5)
• Accessing the ActivMedia depositor (Section 3.7)
• Accessing the card reader and receipt printer (Section 3.8)
• Accessing the coin dispenser (Section 3.9)
• Accessing the safe (Section 3.10)
• Opening and closing safe doors with electronic combination locks

(Section 3.11)
• Opening and closing safe doors with mechanical combination locks

(Section 3.13)
Before proceeding, be sure you have the upper chassis door key and the correct
lock combination.
To avoid risk of death, severe personal injury, or equipment

damage, always follow the written maintenance procedures
for the terminal and its individual modules.
NOTE
For maintenance procedures for the individual terminal

modules, refer to the module operating guides listed in
Appendix A.
3-1
TP-821810-001C
3.1 Switching the Terminal to Maintenance Mode
The maintenance switch is used to switch the terminal between the default
operating mode and the maintenance mode (see Figure 2-19). Press the
maintenance switch to bring the terminal to the maintenance mode. Exit the
maintenance mode using the terminal software.
3.2 Accessing the Upper Chassis
3.2.1 Opening the Upper Chassis Rear Door
Perform the following steps to open the upper chassis rear door and access the
terminal modules.
1. Insert the upper chassis door key into the lock on the upper chassis of the
terminal (see Figure 3-1).
2. Turn the key clockwise to unlock and open the upper chassis rear door.
3. If present, enter a valid pass code on the local access keypad to access
the upper chassis.
4. Refer to your terminal control software documentation for information on

placing the terminal in the proper mode for maintenance.
5. Refer to the appropriate section to access the desired component.
6. Refer to the appropriate operating guide listed in Appendix A for

information on completing the maintenance procedures for your terminal
modules.
3-2
TP-821810-001C
1 Terminal
2 Key for upper chassis rear door lock (turn key clockwise)
3 Upper chassis rear door in open position
Figure 3-1 Opening the Upper Chassis Rear Door
3-3
TP-821810-001C
3.2.2 Closing the Upper Chassis Rear Door
Perform the following steps to close the upper chassis rear door.
1. Make sure to push all component trays back into the terminal until they
latch in place.
2. Close the upper chassis rear door (see Figure 3-2).
3. Turn the key counterclockwise, and remove the key from the lock.
3-4
TP-821810-001C
2 Terminal
3 Key for upper chassis rear door lock (turn key counterclockwise)
Figure 3-2 Closing the Upper Chassis Rear Door
3-5
TP-821810-001C
3.3 Terminal and Device Touch Points
Touch points are designated areas designed for accessing and handling the
terminal devices during the standard terminal maintenance procedures. Touch
points are color coded with either a blue or green color and include, but are not
limited to, slide assembly release levers, module handles, device levers, knobs,
etc. See Figure 3-3 and Figure 3-4 for examples of these touch points.
Figure 3-3 Upper Chassis Touch Points (sheet 1 of 2)
3-6
TP-821810-001C
1 Printer tray release latch
2 Coin dispenser chute door release latch
3 Rear service display handle
5 Rear service display release latch
6 Main tray handle
7 Main tray release handle
8 Coin dispenser handle
9 Printer tray handle
10 ActivMedia depositor tray release latch
Figure 3-3 Upper Chassis Touch Points (sheet 2 of 2)
3-7
TP-821810-001C
Figure 3-4 Safe Touch Points (sheet 1 of 2)
3-8
TP-821810-001C
1 Terminal
2 Safe
3 ActivCash dispenser handle
4 ActivCash divert cassette touch point
6 ActivCash slide release latch
7 ActivMedia cassette release latch
Figure 3-4 Safe Touch Points (sheet 2 of 2)
3-9
TP-821810-001C
3.4 Accessing the Rear Service Display
The rear service display is located on the upper chassis rear door (see
Figure 2-18). The rear service display can be used to perform certain maintenance
procedures. Perform the following steps to access the rear service display.
NOTE
For information about operating the rear service display to

perform specific maintenance procedures, refer to Agilis 91x XV
Maintenance Manual (TP-820744-001I) or the documentation
for your terminal control software.
1. Open the upper chassis rear door (refer to Section 3.2.1).
2. Pull down the rear service display release latch to free the display from its
closed position (see Figure 3-3).
3. Using the handle, turn the rear service display 180° counterclockwise
(one direction only). See Figure 3-5.
The rear service display is in operation position.
4. After the terminal maintenance is completed, swing the rear service

display to its closed position. Make sure the spring-loaded release latch
is securely latched.
NOTE
The upper chassis rear door will not close properly

unless the rear service display is returned to its closed
position.
5. Close the upper chassis rear door (refer to Section 3.2.2).
3-10
TP-821810-001C
1 Upper chassis
2 Direction to turn rear service display
3 Rear service display handle
4 Rear service display release latch
5 Direction to pull rear service display
6 Rear service display in operation position
Figure 3-5 Accessing the Rear Service Display
3-11
TP-821810-001C
3.5 Accessing the ActivCash Dispenser
Perform the following steps to access the ActivCash dispenser.
1. Open the safe door. Refer to Section 3.11.1, Section 3.12.1, or

Section 3.13.1.
2. Release the ActivCash latch and extend the ActivCash dispenser on its
slide assemblies (see Figure 3-6).
3. Refer to the ActivCash Dispenser Operating Guide (TP-821707-001A)

for specific maintenance procedures.
4. Push the ActivCash dispenser completely into the safe until it latches
securely in place.
5. Close the safe door. Refer to Section 3.11.2, Section 3.12.2, or

Section 3.13.2.
3-12
TP-821810-001C
1 ActivCash slide release latch
2 ActivCash slide latch assembly
3 Terminal
4 ActivCash dispenser frame
5 ActivCash dispenser slider
7 ActivCash dispenser handle
8 Safe door in open position
Figure 3-6 Accessing the ActivCash Dispenser
3-13
TP-821810-001C
3.6 Accessing the ActivMedia Cassette Unit
Perform the following steps to access the ActivMedia cassette unit.
1. Open the safe door. Refer to Section 3.11.1, Section 3.12.1, or

Section 3.13.1.
2. Release the ActivMedia cassette unit latch and extend the ActivMedia
cassette unit on its slide assemblies (see Figure 3-7).
3. Refer to the ActivMedia (Mixed Media Acceptor) Operating Guide

(TP-821683-001A) for specific maintenance procedures.
4. Push the ActivMedia cassette unit completely into the safe until it latches
securely in place.
5. Close the safe door. Refer to Section 3.11.2, Section 3.12.2, or

Section 3.13.2.
3-14
TP-821810-001C
1 Terminal
2 Safe
3 Direction to extend ActivMedia cassette unit
5 ActivMedia cassette unit release latch
Figure 3-7 Accessing the ActivMedia Cassette Unit
3-15
TP-821810-001C
3.7 Accessing the ActivMedia Head Unit
Perform the following steps to access the ActivMedia head unit.
2. If the local access keypad is present, enter a valid pass code on the local
access keypad.
3. Release the ActivMedia head unit latch and extend the ActivMedia head
unit on its slide assemblies (see Figure 3-8).
4. Refer to the ActivMedia (Mixed Media Acceptor) Operating Guide

(TP-821683-001A) for specific maintenance procedures.
5. Push the ActivMedia head unit completely into the safe until it latches
securely in place.
3-16
TP-821810-001C
1 Terminal
2 Direction to extend ActivMedia head unit
4 ActivMedia depositor tray release latch
5 Upper chassis
Figure 3-8 Accessing the ActivMedia Head Unit
3-17
TP-821810-001C
3.8 Accessing the Card Reader and the Receipt Printer
Perform the following steps to access the card reader and the receipt printer.
access keypad.
3. Release the latch for the printer tray and use the handle to extend the
printer tray (see Figure 3-9).
4. Perform the necessary maintenance activity. Refer to the module

operating guides listed in Appendix A for specific maintenance
procedures for these modules.
5. Push the printer tray back into the terminal until it latches securely in
place.
3-18
TP-821810-001C
1 Terminal
2 Local access keypad
4 Printer tray release latch
5 Printer tray latch assembly
6 Printer tray handle
7 Printer tray
8 Guide plate
9 Upper chassis
Figure 3-9 Accessing the Card Reader and the Receipt Printer
3-19
TP-821810-001C
3.9 Accessing the Coin Dispenser
Perform the following steps to access the coin dispenser tray.
access keypad.
3. Release the latch for the main tray, and use the main tray handle to extend
it to service position (see Figure 3-10).
The coin dispenser is now accessible.
4. Perform the necessary maintenance activity. Refer to the module

operating guide listed in Appendix A for specific maintenance procedure
for the module.
5. Push the coin dispenser tray back into the terminal until it latches securely
in place.
3-20
TP-821810-001C
1 Terminal
2 Main tray latch assembly
3 Main tray release latch
5 Coin dispenser
6 Main tray handle
7 Main tray
Figure 3-10 Accessing the Coin Dispenser
3-21
TP-821810-001C
3.10 Accessing the Safe
The safe door has either a mechanical combination lock or an electronic

combination lock. The safe door may also have a secondary lock. Once the
correct combination is used to unlock the safe lock, a safe handle is used to
release the safe door. See Figure 3-11 for illustrations of the available safe locks
and safe handles.
1 Key locking mechanical combination lock

2 Cencon 2000 GEN II lock
3 Single/dual electronic combination lock
4 Safe handle for CEN safe
5 Mechanical keylock
Figure 3-11 Safe Door Locks and Handles
NOTE
For added security, change the safe lock combination as soon

as possible. Refer to the appropriate lock operating guide for
information on changing the combination of your lock.
Electronic Combination Lock

Electronic locks have a keypad on which you enter the proper combination.
Different versions of the lock use a single combination, a dual combination, or a
remote access feature to unlock the safe door. Refer to Section 3.11 for procedure
to open safe door electronic combination locks.
Cencon Electronic Lock

This lock has a lock dial that spins to generate electrical power to operate a
keypad. Once the keypad is energized, the lock code can be entered on the
keypad.
Mechanical Keylock
A removable key may be used to unlock the safe door lock bolt. Then the handle
is turned to open the safe door. A mechanical keylock can also be used before
entering the combination for the combination lock.
3-22
TP-821810-001C
Mechanical Combination Lock
This lock requires a combination to be entered manually through the lock dial.
When the code is successfully entered, the lock dial is turned to the right to
release the lock bolt. Then the handle can be turned to open the safe. Refer to
Section 3.13 for the procedure to open the mechanical combination lock.
Safe Opening Handle

Safe opening handles are present with single mechanical combination locks and
with electronic combination locks. Safe opening handles are used to release the
safe door after you enter the correct combination on the mechanical combination
lock or electronic combination lock keypad.
Self-closing Feature for Safe Door

If the safe has an electronic combination lock, there is a self-closing feature that
closes the door bolt work and handle automatically when the safe door is closed.
In the past, the safe door could close, but the bolt work and door handle were not
closed if the handle was not turned to the closed position. Now, when the safe
door closes, the safe door bolt work closes and the handle turns automatically. To
reopen the safe door, the combination must be reentered.
3.11 Opening and Closing Safe Doors with Electronic Combination Locks
3.11.1 Opening the Safe Door
Perform the following steps to open safe doors with an electronic combination
lock.
NOTE
If the electronic lock of the terminal has the remote access

feature, a remote access signal may be required to complete
this procedure. Follow the procedures of your institution for
the remote access feature.
1. If an optional mechanical key lock is present, insert the key into the
mechanical keylock slot. Turn the key clockwise 180°.
2. Enter the combination of the lock through the lock keypad to unlock
the lock bolt (refer to the appropriate lock operating guide listed in
Appendix A for information on entering the combination of your lock).
3. Turn the safe handle counterclockwise until it stops. See Figure 3-12.
4. Open the safe door, and complete all maintenance (refer to the appropriate
maintenance manuals listed in Appendix A for information about the
maintenance procedures for your terminal).
3-23
TP-821810-001C
1 Terminal
2 Safe handle
3 Safe door
5 Electronic combination lock
Figure 3-12 Opening Safe Door with Electronic Combination Lock
3-24
TP-821810-001C
3.11.2 Closing the Safe Door
Perform the following steps to close a safe door with an electronic combination
lock.
NOTE
There is a self-locking feature that locks the bolt work when

the safe door closes. In the past, the safe door could close, but
the bolt work was not closed. Now when the safe door closes,
the safe handle turns, there is an audible beep and a light that
flashes when the bolt work closes. To reopen the safe door, the
combination must be reentered.
1. Close the safe door. See Figure 3-13. The safe handle turns and the
self-locking feature locks the bolt work when the safe door closes.
2. If an optional mechanical key lock is present, insert the key into the key
slot of the mechanical key lock. Turn the key counterclockwise 180°.
3. Remove the key from the lock.
4. Make sure that the safe handle does not turn.
5. Pull firmly on the safe door to confirm that the safe is securely locked.
3-25
TP-821810-001C
1 Safe door
2 Terminal
3 Safe handle
5 Electronic combination lock
Figure 3-13 Closing Safe Door with Electronic Combination Lock
3-26
TP-821810-001C
3.12 Opening and Closing Safe Doors with Cencon 2000 Lock
Perform the following steps to open safe doors with a Cencon 2000 lock.
NOTE
If the safe has a Cencon lock, there is a self-closing feature that

closes the door bolt work and handle automatically when the
safe door is closed. In the past, the safe door could close, but
the bolt work and door handle were not closed if the handle
was not turned to the closed position. Now, when the safe door
closes, the safe door bolt work closes and the handle turns
automatically. To reopen the safe door, the combination must
be reentered.
1. Insert the key into the lock for the safe door cover.
2. Turn the key clockwise and open the safe door cover.
3. Spin the lock dial left to generate electrical power to operate the lock
keypad until the DL code appears on the lock display.
4. Once the keypad is energized, an EC code appears. Enter the lock code
on the keypad.
5. After entering the correct code, spin the lock dial to the right until it stops
and an OPR code appears on the lock display, to open the lock bolt.
6. Use the safe handle to open the safe.
3-27
TP-821810-001C
1 Terminal
2 Direction to turn dial
3 Display
4 Factory-set combination
6 Safe handle (turn counterclockwise)
Figure 3-14 Opening the Safe Door
3-28
TP-821810-001C
Perform the following steps to close safe doors with a Cencon 2000 lock.
1. Use the safe handle to close the safe.
2. Spin the lock dial to the left until a DL code appears to close the lock
bolt and lock the safe door shut.
3. If a mechanical key lock is present, insert the key into the key slot of the
mechanical key lock and rotate the key counterclockwise 180 degrees.
4. Remove the key from the lock.
5. Make sure that the safe handle will not rotate.
6. Pull firmly on the safe door to confirm that the safe is secure.
7. Close the safe door cover.
8. Turn the safe door cover key counterclockwise and remove the key from
the lock.
3-29
TP-821810-001C
1 Terminal
2 Display
3 Safe handle (turn clockwise)
4 Cencon 2000 II electronic lock
5 Direction to turn dial (counterclockwise)
Figure 3-15 Closing the Safe Door
3-30
TP-821810-001C
3.13 Opening and Closing Safe Doors with Mechanical Combination Locks
Perform the following steps to open safe doors with a mechanical combination
lock and an optional mechanical keylock.
1. If a mechanical keylock is present, insert the key into the key slot of the
mechanical keylock and turn the key clockwise 180°. See Figure 3-16.
2. If there is a keylock for the mechanical combination lock, insert the key
into the lock and turn the key clockwise until it stops.
3. Dial the combination selected for the terminal.
4. Turn the dial clockwise until it stops.
5. Turn the safe handle clockwise until it stops.
6. Open the safe door, and complete all maintenance (refer to the appropriate
maintenance manual listed in Appendix A for information about the
maintenance procedures for your terminal).
3-31
TP-821810-001C
1 Mechanical combination lock (insert key)
2 Mechanical combination lock (remove key)
3 Mechanical combination lock (turn dial clockwise)
5 Key for mechanical keylock
7 Safe handle
8 Terminal
Figure 3-16 Opening Safe Door with Mechanical Combination Lock
3-32
TP-821810-001C
The mechanical combination lock MUST BE ACTIVATED

to maintain UL 291 24-hour Service Level 1 burglary
resistance protection.
Perform the steps in this section to close safe doors with a mechanical
combination lock and an optional mechanical keylock.
1. Close the safe door. See Figure 3-17. When the safe door is shut, the bolt
work and handle automatically close.
2. Turn the mechanical combination lock dial counterclockwise at least three

complete revolutions and stop the dial at 0 to scramble the combination.
This action closes the lock bolt to lock the safe door shut.
3. If there is a keylock for the mechanical combination lock, insert the

key into the lock and turn the key counterclockwise until it reaches the
locked position.
4. Remove the key from the key slot.
5. If a mechanical keylock is present, insert the key into the keylock slot and
turn it clockwise 180° to lock the keylock.
6. Remove the key from the mechanical keylock.
7. Make sure that the safe handle does not turn.
8. Pull firmly on the safe door to confirm that the safe is secure.
3-33
TP-821810-001C
2 Terminal
3 Key for mechanical combination lock
4 Mechanical combination lock
5 Mechanical combination lock (remove key)
7 Key for mechanical keylock
8 Safe
Figure 3-17 Closing Safe Door with Mechanical Combination Lock
3-34
TP-821810-001C
Appendix A
Related Documentation
Refer to the following documents for more information. Documents can be

ordered on the Diebold website at http://www.diebold.com/ficcdsvdoc/.
Table A-1 Related Hardware Documentation
Manual Title Part Number

ActivCash Dispenser Operating Guide TP-821707-001A
ActivMedia (Mixed Media Acceptor) Operating Guide TP-821683-001A
Coin Dispenser Operating Guide TP-820812-001A
DIP Card Reader (with chip, 123) Operating Guide TP-820814-001B
Journal Printer Operating Guide TP-820817-001A
Motorized Card Reader (with chip, 123) Operating Guide TP-820815-001C
ActiveEdge Secure Card Reader Operating Guide TP-821629-001A
Contactless Card Reader (CCR2-ID) Operating Guide TP-821579-001A
SafeGard Electronic Lock Customer Operating Instructions TP-820466-001A
Two-color Graphical Receipt Printer Operating Guide TP-820710-001C
[1] Available in English language only
Table A-2 Related Software Documentation
Manual Title Part Number

Diebold Service Application User's Guide TP-821790-001A
Agilis 3 91x SP4 Installation and Configuration Guide TP-821745-001A
Agilis 3 91x Terminal Programming Manual TP-821288-001N
Agilis 3 91x Status Reference Manual TP-821287-001K
Agilis 3 91x User Guide TP-821302-001H
Agilis 3 91x SP4 Product Description TP-821747-001A
Agilis® 3 91x Service Pack (SP) 4, Payment Application Data Security Standard (PA TP-821519-001E
DSS) Implementation Guide
Agilis 3 91x SP4 Readme TP-821746-001A
[1] Available in English language only
A-1
TP-821810-001C
Appendix B
Cleaning the Exterior of the Terminal
Observe the following requirements when cleaning the exterior of the cash
terminal:
• Use only mild soap and water with a soft cloth.
• Wipe completely dry with a soft cloth.
• Commercial glass cleaners can be used (with a soft cloth) on the consumer
display (vandal shield or touch screen), if necessary.
• DO NOT use harsh chemicals such as solvents or paint thinners.
• DO NOT use abrasive cleaning compounds.
• DO NOT use abrasive scouring pads (such as steel wool, Scotch Brite®,
and so forth).
• DO NOT use high-pressure cleaning systems (such as power washers).
• On terminals not rated for weather exposure, use caution when cleaning
exterior surfaces. DO NOT use more liquids than necessary.
• Do not spray cleaners directly onto the cash terminal surface, spray the
cleaner onto a cleaning cloth, then use the damp cloth to wipe the surface.
B-1
TP-821810-001C

CS 7700 Rear-Load Lobby System Operating Guide TP-821810-001C - EN

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CS 7700 Rear-Load Lobby System Operating Guide TP-821810-001C - EN

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Diebold Nixdorf CS 7700

Rear-Load Lobby System

Document Number Date Remarks

Diebold Nixdorf, Inc.

Section 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Section 2 Terminal Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Section 3 Accessing the Upper Chassis and Safe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Appendix A Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B Cleaning the Exterior of the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Figure 1-1 CS 7700 Rear-Load Lobby Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Table 1-1 Device Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Table 2-1 Media Accommodated by the Dispense Cassette . . . . . . . . . . . . . . . . . . . . . . . . 2-31

The CS 7700 rear-load lobby terminal (see Figure 1-1) is a free-standing,

Figure 1-1 CS 7700 Rear-Load Lobby Terminal

• The features and equipment on your terminal

Standard and Optional Equipment

1.2 Maintenance Tasks

Maintenance keeps the terminal operational on a day-to-day basis and includes,

• Retrieving jammed, retained or captured cards from the card reader

• Replenishing printer paper, clearing paper jams and replacing printer

• Removing jammed cash from the ActivCash dispenser

• Removing jammed media and checks from the ActivMedia depositor

• Removing jammed coins from the coin dispenser

1.3 Using this Guide

This guide provides the following information:

• Description of devices used in the terminal (Section 2)

For information on maintenance procedures for an individual component, refer to

General Safety Precautions

You must observe the following precautions when servicing

• Do not wear loose clothing or jewelry that can get

• Use caution to prevent long hair from getting caught in

• Never insert screwdrivers, pens, or other instruments

• Always turn off the terminal before removing or

Label Deﬁnition Safety Concern

An electrical shock hazard exists in the

A personal injury can occur. Look for

An area that can pinch (or cut) you exists

Moving parts that can snag or pull clothing,

High temperatures that can cause pain or

1.5 Radio Interference Label

This is a class A product. In a domestic environment this

A warning label (see Figure 1-2) is included on ATMs available in Taiwan to

This document uses the following terms:

• Consumer refers to any person who uses the terminal.

• ActivCash refers to the device that takes currency or other dispensable

• Maintenance refers to the routine tasks performed by an operator to keep the

• Module refers to the major electro-mechanical devices of the terminal, such

• Terminal refers to all variants of Diebold terminals.

1.7 Device Usage

Table 1-1 Device Usage

2.1 Consumer Interface

The consumer selects transactions, speciﬁes amounts, receives currency or other

Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 2 of 2)

ActivCash Dispenser Slot

ActivView Secondary 7-inch Consumer Display with Touch Screen

Figure 2-2 Camera

Consumer Face Camera

Consumer Awareness Mirror

Consumer Display with Touch Screen

Figure 2-3 Consumer Display

Figure 2-4 Encrypting PIN Pad (EPP7)

• ActivEdge card reader/dip card reader/motorized card reader

Figure 2-5 Guide Lights