PART I – VOCABULARY

A. Look at the following pictures and match them with the words from the box.

1. 2. 3. 4.

postcard airmail
parcel post office
post box mail
postman stamp

5. 6. 7. 8.

B. Complete the following table.

stamp
John
John Wiseguy
Wiseguy
postcode
77
77 Brain
Brain Street
Street
letter 11001
11001 New
New York
York
U.S.A.
U.S.A.
envelope
Helen
Helen Lambton,
Lambton, President
President
receiver’s address
Wisdom
Wisdom School
School Supplies
Supplies
sender’s address 383
383 Book
Book Street
Street
London
London SE1
SE1 7PB
7PB
U.K.
U.K.
 PART II – LANGUAGE
C. The following sentences are commonly used in commercial letters. Match each one with
its corresponding function.

1. Dear Madam

2. The bill must be paid in 1o days time.

a. reference to
3. Could you please send me ... documents enclosed

4. We are pleased to confirm your interview on May 2 nd… b. greeting

5. Yours faithfully, c. ending

d. request
6. We look forward to hearing from you soon.
e. reference
7. Please find enclosed…
f. information
8. Thank you for your fax of July 3rd…

9. Please contact us again if we can help in any way.

10. It is with great satisfaction that we announce…

11. With reference to your fax of October 11th…

12. Payments must be done by bank transfer.

D. This letter’s paragraphs are jumbled. Rewrite the letter in the correct order.

Yours sincerely,
We would, therefore, be grateful if you could let us have a sample as
soon as possible.
Dear Ms Croft,

Simon Wizard
Simon Wizard
Mary Croft, Sales Manager, Sales Manager
Dark Arts & Company
13 Hell Road
Liverpool SE18 51 UK 2 March 2009 SKULLS & WIZARDRY LTD
666 Witchcraft Street, Chelsea, London, WL18 22B, UK
Telephone 9017 23456 Fax 9017 67893
We are interested in buying the new super brooms
and magic wands. However, before we place an
order we would like to see samples of these new Your ref. MS/BC/15/09
products. If their quality is as good as you say it is, Our ref. ST/MN/10/09
we shall certainly wish to place an order for the
new items. We are looking forward to your reply.
Thank you for your letter of 19 February, explaining that your online catalogue did not have your
most recent products. We are very grateful for the print catalogue you have sent us instead.
E. Read the letter again and identify the following elements:

1. receiver

2. sender

3. greeting

4. ending

5. subject
 PART III – WRITING
F. Write a letter replying to the one you have just read.

13 Hell Road * Liverpool SE18 51 UK

Phone: +44 20 79407474 Fax: +44 20 79407470
Email: adm@darkarts.co.uk
KEY
A. 1. stamp; 2. postman; 3. mail; 4. post box; 5. parcel; 6. airmail; 7. post office; 8. postcard

B. 1. envelope; 2. letter; 3. stamp; 4. sender’s address; 5. receiver’s address; 6. postcode

C. 1. b; 2. f; 3. d; 4. f; 5. c; 6. c; 7. a; 8. e; 9. d; 10. f; 11. e; 12. f

D.
SKULLS & WIZARDRY LTD
666 Witchcraft Street, Chelsea, London, WL18 22B, UK
Telephone 9017 23456 Fax 9017 67893
Mary Croft, Sales Manager,
Dark Arts & Company
13 Hell Road
Liverpool SE18 51 UK
2 March 2009
Your ref. MS/BC/15/09
Our ref. ST/MN/10/09
Dear Ms Croft,
Thank you for your letter of 19 February, explaining that your online catalogue did not
have your most recent products. We are very grateful for the print catalogue you have
sent us instead.
We are interested in buying the new super brooms and magic wands. However, before
we place an order we would like to see samples of these new products. If their quality
is as good as you say it is, we shall certainly wish to place an order for the new items.
We would, therefore, be grateful if you could let us have a sample as soon as possible.
We are looking forward to your reply.
Yours sincerely,
Simon Wizard
Simon Wizard
Sales Manager

E. 1. Mary Croft, sales manager of Dark Arts & Company

2. Simon Wizard, sales manager of Skulls & Wizardry Ltd
3. Dear Ms Croft
4. We are looking forward to your reply; Yours sincerely
5. Mr Wizard thanks Dark Arts & Company for sending the print catalogue and requests samples of some of their new
products (the new super brooms and magic wands) before placing an order.

F. Personal answer