Monthly Newsletter, Vol 02, Issue 11 - December 2021

Leaderspeak

WFH — How long will it work for?

Do you believe that the post-pandemic, corporate world will have a hybrid workforce, in
which most people will work from home? Think again.

Many of us are convinced that post covid, most people will like to work from
home because it is convenient for us. We also believe that it suits companies too
because they are not only getting work done with the help of digital
technologies, but are saving big time on real estate and other costs incurred on
running an office. This might be a very simplistic view & forecast. Some
behavioral scientists believe that man is a social animal, thus connection, trust,
and belonging are in the human DNA, and therefore pretty much everyone will
go back to the office eventually — and that this will be in the employees'
interest.
Ibrahim Ahmad
Managing Director Here is what John Levy, a behavioral scientist and author of “You’re Invited:
The Art and Science of Cultivating Influence”, thinks:

The High Price of Convenience: It is Levy's belief that working from home can be too convenient, and can
cause more harm than good, in the long run. Things that are convenient aren’t necessarily good for us. While it is
very convenient to not get up early in the morning, shave, change, have breakfast and commute to work, it does
not mean that it's good for our physical & mental health. Levy says that "having some commuting time, whether
it’s walking, driving or taking the bus, gives us an opportunity to let our minds wander and explore ideas. In
these moments, you replay conversations from the day. Maybe you plan your discussion with your boss about a
raise. You have time to process. Office life forces transitions and breaks throughout the day, as people shift
between meeting rooms, desks, meals, and coffee". What the office environment does almost naturally to make
you strong in terms of adjusting and adapting (physically, mentally and emotionally), a remote working
environment might lead you to miss out on the same body and personality building opportunity.

Being Social for a Long, Healthy Life: It's now almost proven beyond doubt that longevity also depends on
how social we are. Oxytocin level (an important hormone that is released during moments of togetherness such
as hugging) in human beings, also increases when we enjoy or do something in a group. Levy argues that "we
humans are not designed to be alone. Our species evolved in communities, and we survived because we worked
together. The companies that create the greatest sense of belonging are the ones where people stay on for years.
It is hard to create a sense of community and a culture of belonging from a distance".

The Distance Factor: Levy's belief on 'people will go back to office' stems from a MIT study done in the 1970s
that showed that communication between people in an office increased exponentially the closer their desks were.
If they were about 50 meters apart, they almost had no idea about what the other person was doing. Today,
when we are working together via email, and Zoom, Skype, Go to Meeting, WebEx etc, we are meeting customers
and colleagues only in the video meetings, and after that it's almost like 'out of sight, out of mind'. The fact is
that the more often we see someone face-to-face, meet her personally, the more likely it is that we will also
telephone that person or communicate with her. Another survey done very recently, by an independent HR
consultant recently showed that remote work is okay for freelancers hired for a specific job or for a salesperson
in the field. The finding also highlights that in a hybrid office, working from home can have serious implications
for being recognized & appreciated and getting bonuses & promotions.

An Honest Confession: I must admit that while I am 'evaluating' whether to start going to the office or not,
and if yes, then how frequently, I have now resumed going out to meet friends, shop, eat at restaurants, and even
use public transport. I am not sure, therefore, for how long I will not resume office!

All said and done, working from home as well as hybrid work is the new normal which people have embraced
quite easily. Advantages are numerous — work life flexibility and balance, no commute time wastage, higher
productivity, and reduced operational costs — and significant. In fact, I believe that the hybrid work model will
be a chance for employers to redefine working hours and office spaces for fostering critical elements of an
organization, such as collaboration & creativity.

Infoglen Family

Celebrating Performance
Appreciation for Divya!

Andrea Gregory, Manager of Operations at Rapid 7 gave amazing feedback to

Diviya Minamareddy for her exceptional work on Salesforce implementation!

Here’s what the client said:

"Divya, is the bedrock over which our R7 partnership exists and thrives. She is the
hidden rock behind the waves, unwavering, unflinching, always there to support
everyone. Might be hidden many times but being the pillar of support nevertheless.
She is not one who seeks attention or appreciation; she is one of the silent workers
Divya
who gives her best every day, every week, every month.
A truly hidden gem".

Congratulations to Infoglen’s Recruitment Team!

Saba Ahmad, COO @ Infoglen took an opportunity to congratulate Infoglen’s Recruitment team for doing a
great job in fulfilling the Google Cloud Systems requirement of 9 people in a short span of 2.5 months

Here’s what Saba said:

“A huge shout out to Sharaf, Rahul, Charli, Naushad for your success with the
Google GTS recruitments! You all rock! Without your diligence, hard work, late
nights, and early mornings we wouldn’t have been able to meet the deadline. Excellent
work! This took persistence, commitment, and an immense amount of hard work . Not
only did you all hit the mark, but you’ve also set a new standard of what can be
accomplished through hardwork and dedication.

Thank you Fenil and Geeta for jumping in and helping at the critical moment and
for all your help and support in the onboarding process.

Sharaf Hoda Congratulations on a job well done, and for finding for us the real jewels from so
many more.”

Rahul Dev Charli Kashyap Naushad Ahmad Fenil Suresh Shah Geeta Multani

The New Infogleners

Maroof Ahmad, Salesforce Consultant, Lucknow

Your Favorite Quote : “Don't raise your voice, improve your argument”.

Adjective for yourself starting with the first alphabet of your

name : Magnanimous

If you could write a book about life, what would be the title : Totem
Maroof Ahmad

Sunil MS, Salesforce Consultant, Banglore

Your Favourite Quote : “Work Smart Not Hard”

Adjective for yourself starting with the first alphabet of your

name : Silent

If you could write a book about life, what would be the title :
Sunil MS Battles with Happiness

Shripad Pulujkar, Delivery Manager, Pune

Your Favourite Quote : “Between stimulus and response, there is a space.

In that space is our power to choose our response. In our response lies our
growth and our freedom”

Adjective for yourself starting with the first alphabet of your name
: Spirited

If you could write a book about life, what would be the title :
Significant story of an insignificant boy
Shripad Pulujkar

Abhishek Gupta, Developer, Haryana

Your Favourite Quote : “Time is free but is priceless. You can’t own it but
can use it. You can't keep it but can spend it. Once you lost it you can't never
get back”

Adjective for yourself starting with the first alphabet of your

name : Awesome

If you could write a book about life, what would be the title: In
Abhishek Gupta search of the depth

John Hudson, Delivery, USA

My name is John and I'm a career account director selling IT services for
over a decade. I specialize in complex engagements including Salesforce,
SAP, BI, test automation, and beyond. I sell at both the Enterprise level
and SMB..

Weekends I like to go to Half Moon Bay and hilke to the beach at Cowell
Ranch. I enjoy music and gourmet food.
John Hudson

Salesforce News Feed

Slack, in partnership with Salesforce, is focused on developing

products that help companies build their digital headquarters so
that they can thrive in this new digital-first era of work. By
incorporating new Slack capabilities with Salesforce, teams can
collaborate faster in Slack channels, streamline workflows built
around CRM data and much more

Read more

Tableau has announced a commitment to enable 10 million data

learners over the next five years. This pledge accelerates
Tableau’s long-standing commitment to closing the data literacy
gap and will help people grow valuable, inclusive businesses,
make data-driven decisions and build careers with in-demand
skills.

Read more
Read more

Salesforce announced new global Gender Inclusive Benefits to

provide transgender and non-binary employees with the critical
financial and emotional support they deserve. These new
benefits will build on medical coverage and other resources that
are currently provided in the United States, deepening and
extending support to all global employees.

Read more

Latest News @ Infoglen

Monthly Connect November & December ‘21

On 22 November, team members received the following leadership updates:

● Haroon and Saba spoke about some key leadership traits that Infoglen wants each employee to cultivate:
taking ownership, keeping our word & commitment, and taking initiative. We should be known for taking
ownership and delivering business outcome as individuals as well as a service company. We should take
all possible steps from our end to ensure success on a project, and also to help other teams who depend
on us within Infoglen to accomplish their goals
● Haroon also highlighted some of the ongoing projects from which we can expect great success and big
opportunities: Procore, Google Health, O2e, Unison and Google Cloud Systems
● Saba shared advice on not getting pulled into client’s internal issues and focusing on the impact we've set
out to make for our clientS
● Fenil also gave an overview of the Employee Engagement Survey results. The overall score is quite good
compared to industry standards, with 88 percent participation of employees from Infoglen North
America and 100 percent participation of employees from Infoglen India. There were also some areas of
employee engagement that the organization needs to focus on: opportunities for learning and growth and
providing employees with the right resources for work

On 16 December, the HR organized an eventful AHM, where Q3 R&R winners were announced and team
members played a fun Bollywood & Hollywood themed game.

Infoglen’s ‘Flexi-Glen’ Model for India Offices

Infoglen has launched a flexible work model called 'Flexi-Glen' to update the company's approach in redefining the work
environment, placing a premium on meeting customers’ needs and providing employees flexibility to work where and
when possible. Here’s the new ‘Remote & Flexible Working Policy’:

In-Office employees : Employees living within 15 kms of Infoglen offices are required to be at onsite Infoglen office
locations regularly.

Flexible employees : Employees living beyond 15 Kms are required to be available in office at least twice a month (Any of
the 2 Wednesdays in a month)

Remote employees : For employees based in other mutually agreed locations , can continue to work from client locations
or home till further notice.

InSpotlight Award Winners - Q3 2021

Poll Power

Infoglen conducted an open-for-all survey on LinkedIn to understand startups & small business’s view on
implementing Salesforce for their business.

Something for startups to think about and the Salesforce community to weigh in on: How can Salesforce be a
game changer for small businesses?

Five Facts

Five Most Loved Features of Salesforce Lighting

Lightning migration can level up the real power of a Salesforce instance, meet unique business needs and
enrich the look & feel of the community. Here are the top five features of Salesforce Lightning most loved by
users:

Lightning Voice

Lightning Voice for Salesforce is one most highlighted feature of the improved platform. It provides a great deal
of advantages to the business people by associating them with clients. With the help of this feature, your reps
can make voice calls directly via Sales Cloud itself. This means that no matter where you are using the virtues of
Salesforce, you are always free to make and receive calls if you have your cell phone included in it. Furthermore,
this feature also allows the reps to take notes and log calls while making or receiving a call.

Kanban Case View

Kanban case view is all about visual management and allows users to easily manage records from the list. With
Kanban on your side, it will be easier for your sales team to identify which opportunity needs their attention
first. You can see records displayed as cards in a column, drag records from one column to another or click to
update the record, get the ability to view transparent sales process by customizing opportunity pages by stage in
Lightning experience, allow sales reps to specify the resulting contact and opportunity record types in addition
to the account report type selection and much more.

Sales Path

Sales Path is a customizable section at the top of a Lead or Opportunity record available in Salesforce Lightning
Experience. It provides users the information they need to quickly and accurately move through a sales process.
It allows the users to focus on one stage at a time, highlight to the users what exactly needs to be done, and they
can move Leads and Opportunities faster through the pipeline.

Lightning Dialer

When dealing with high-volume calls or managing communication with the customer via telephone, managers
need to know certain info about the call they are making. All that information is ideally pulled in Salesforce
Classic in real-time. What if the phone functionality actually lived in Salesforce? Lighting experiences saves
agents’ time by reducing the number of clicks via Lightning dialer- a feature that connects the Salesforce user
interface with the telephony system. This feature of Lightning solution streamlines calls while capturing key
performance indicators along the way.

Snap-Ins Chat Functionality

When customers or prospects visit your website, they often have questions they’d like to have answered
immediately. These questions can be answered quickly and easily if you have chatbot functionality embedded
in your visit, freeing up agents' time. Salesforce Lightning Snap-Ins makes the live agent experience simpler &
smoother. It allows customers to add branding to the chat experience, can be used for case deflection, paves
way for Einstein bots, and significantly decreases the number of cases that need human attention from live
chat agents.

InfoQuiz

InfoQuiz December

● Which are the world's Top 10 social media companies in terms of revenue?
●
● Were the world's Top 10 revenue based social media platforms also the Top 10 in terms of
monthly active users?
Where are the world's top 10 social media companies located?

Please email your answers to: anam@infoglen.com or shivangi@infoglen.com

Answers of November Quiz

What is a Dark Factory?

The term "Dark Factory" describes an industrial production site that is fully automated, so that
production takes place without direct human intervention at the production site itself. The entire
production process – from the delivery of the raw materials at the factory to the delivery of the finished
products – is carried out completely by automatically controlled machines. The term "Dark Factory"
alludes to the fact that a production facility in which no people are employed who require light for their
work could theoretically be operated without lighting, i.e. in the dark. This is known as "Light Out
Manufacturing”. Behind this is the idea that a fully automated production can take place purely
according to programs and routines defined in advance. The term "Dark Factory" is also used
metaphorically. In fact, robotic production in complete darkness is only possible if the machines do not
use any optical sensors and no visual monitoring by people, for example by means of cameras from a
control centre, takes place. Even with the greatest possible automation, certain tasks currently still
require human intervention or at least the possibility to do so in some cases, especially in inspection and
maintenance. The "Dark Factory" is a production type of "Industry 4.0". In the course of digital change,
the progressive digital transformation of technical production systems is expected to lead to an increase
in the number of “dark factories” that operate according to the principle of "Light Out Manufacturing".

Which is said to be the world's most highly robotised (or automated) car manufacturing
plant?

Chinese electric vehicle manufacturer Xpeng Motors' 3,000-acre factory that has 264 industrial robots
across five cutting- edge workshops at the Zhaoqing Intelligent Industrial Park, is said to be the world's
most highly industrial robot dependent or automated car manufacturing plant in the world today. Its
end to end process - the rigorous pre-production testing to assembly, welding, painting, battery packing,
product inspection, to post production QA trials - are run and managed by robots. Interestingly, the
facility is run by some 600 engineers. So we are still some distance from a humanless car plant. The
plant has been built in accordance with Industry 4.0 standards, with advanced manufacturing execution
systems, Internet-of-Things technology, real-time production monitoring systems and a transparent
manufacturing cycle.

Which are the world's 10 biggest industrial robot manufacturers?

ABB Ltd, Mitsubishi, Fanuc Corp, Yaskawa Electric Corp, Adept Technology Inc, Apex Automation and
Robotics, Aurotek Corp, Stäubli, Kawasaki Robotics Inc, Rockwell Automation Inc.

Opportunities @Infoglen

Lead Salesforce Salesforce CPQ Salesforce CPQ Manual Drupal

Salesforce Developers Developers Architects Quality Developers
Developers (N. America) Analysts

Want to refer someone for any of these positions?

Send an email to sharaf@infoglen.com or
rahul@infoglen.com

Upcoming Webinars & Events by Salesforce

Click to know more

about the webinars!

S. No. Topic Date Time Registration

Link

1. Salesforce + Slack: Your Digital HQ for 24 Feb 09:00 AM Click here

IST
Success From Anywhere

2. 3 Ways to Streamline Your Business 21 Jan 12:30 AM Click here

IST
for Future Growth

3. Sales Analytics for Better Decision 12 Jan 11:00 AM Click here

IST
Making

What’s Hot @ Infoglen

Overhauling the Way We Hire

The TA tool, which was initially built by Infoglen to amplify its hiring process efficiency, has significantly
simplified recruiting, tracking, and interviewing candidates with a reduced onboarding timeline, thus making it
fully geared to achieve great results for any enterprise. It’s now easier & faster to schedule interviews and
capture feedback with automated assessment forms & interview guidelines. Also, the tool simplifies resume
recovery with a keyword-based search and sends automated emails to candidates to obtain data during
recruitment. Now, the hiring team, panel, and leadership have a 360-degree view of all open offers, interview
feedback, new hires & candidates shortlisted.

Celebrations

Birthdays

Anam Khan, Ibrahim Ahmad, Narendra Jain, Urvashi Dagara,

Firozabad Gurgaon Banglore Ahmedabad
1st Dec 4th Dec 9th Dec 10th Dec

Aman Sharma, Vipul Goyal, Prakhar Garg, Sridevi

New Delhi New Delhi Ajmer Yenamandra,
10th Dec 22nd Dec 23rd Dec Hyderabad
24th Dec

Shivangi Kandpal, Sharaf Hoda,

Gurgaon Gurgaon
26th Dec 29th Dec

Work Anniversaries

Santhosh Mandala, Sowmya U,

Hyderabad Robertsonpet
2 Years 4 Years
On 4th Dec On 11th Dec

Up Close & Personal with Aamena

Aamena Ahmad, our Associate Consultant - Content from

Gurugram, shared insights from her personal life

IB: What is the sweetest memory from your childhood days?

Aamena: I have so many and reflecting on them, I realize most of them involved
trips and travelling: Going to the beach, a five minutes walk away from home, while
we were living in Chennai; our family trips to the Himachal and Uttarakhand, that
we’d take almost every other summer holiday. I clearly remember our first trip to
Chail, Himachal when I was 6 years old. Hearing the rustling of the leaves, the
bubbling of the streams and being surrounded by the lofty Himalayas for the first
time, I was awestruck.

IB: What is your time management mantra?

Aamena Ahmad
Aamena: Creating a to-do list the night before, reviewing it in the morning and
chalking out the plan for the day ahead.

IB: What scares you the most?

Aamena: The creepy crawlies get to me - especially, grasshoppers and lizards. Deep, murky water and extempore
public speaking are also things that scare me!

IB: What is your favorite pastime?

Aamena: During the week, I like to spend my free time planning my weekend - recipes I can try with my
husband, people we can meet and spend time with, deciding which movie we want to watch, any shopping we
need to do and so on. Also, just catching up with loved ones over the phone helps me feel more connected in a
world of social distancing.

IB: If you had to live the life of a celebrity, who would it be and why?
Aamena: I would never want to live the life of a celebrity as it would mean being in the public eye and under
constant public scrutiny. However, if I had to live the life of a celebrity, the closest thing I can think of, would be
to live the life of someone famous within niche academic circles, known for their expertise and knowledge on a
specific subject.

IB: What if you had six months of paid vacation? Where would you travel?
Aamena: I would travel to a remote hill station in the Himalayas with my family, where we could live in a tiny
cottage, grow our own food, go on treks, sit under the sun and stars and host our relatives & friends from time to
time. I would spend all my time painting and writing.

IB: What kind of books do you like to read or movies that you like to watch?
Aamena: I enjoy reading fiction short stories or novels, which are character driven and dive into human
emotions, values and relationships. When it comes to movies, I enjoy drama, comedy and action movies. My
all-time favourite movie is “The Secret Life of Walter Mitty”.

IB: What's the one thing you like about Infoglen?

Aamena: I like knowing that I’m working in a company where the leadership pays attentions to employee growth
& overall development, and provides flexibility and space to explore our strengths.

Editorial Board: Chief Editor - Fenil Shah; Editor - Aamena Ahmad, Anam Alam; Designer - Roshan Kandari
We welcome your suggestions/ideas - infobuzz@infoglen.com

Infoglen LLC, 100 Century Center Court, Suite # 301, San Jose, CA, 95112
Email: contact@infoglen.com, Phone: +1 408 642 5329