VERBAL

COMMUNICATION
UNIT II
 VERBAL COMMUNICATION
Communication with words is called as Verbal Communication

ORAL
COMMUNICATION
TYPES
WRITTEN
COMMUNICATION
 Oral Communication means spoken
communication or communication through
speech.

It includes : face-to-face
ORAL conversations, speech, telephonic
COMMUNICATION conversations, video, radio, television, voice
over, internet etc.

It's influenced by : pitch, volume, speed and

clarity of speaking.
 Personal touch

Secrecy

Immediate feedback
ADVANTAGES OF Flexibility
ORAL Effectiveness
COMMUNICATION
Time saving

Economical

Group Communication
 Poor Retention

No Record

Time consuming
DISADVANTAGES
OF ORAL Misunderstanding
COMMUNICATION Lack of responsibility

Imprecise

Not suitable for Lengthy messages

 • Clarity – should be audible and clear .
• Speed – number of words per minute .
• Pronunciation – utterance of speech .
• Familiarity – acquaintance with words used .
• Punctuation - use of various kinds of pauses .
• Expression - transforming of ideas into words .
HOW CAN WE • Content - right words or substance of speech .
IMPROVE OUR ORAL • Natural voice - speak in neutral accent .
COMMUNICATION ? • Logical sequence – different ideas should be conveyed in a
logical order .
• Understand the listener - put yourself in place of the listener and
adjust your speech
• Avoid hackneyed Phrases and Cliches .
• Brevity – concise, exact use of words, short and sweet .
• Precision – accuracy of expression or details .
 Face-to-Face conversation

Telephone Conversation

Interviews

Meetings
TYPES OF ORAL Lecture/Speech
COMMUNICATIONS Presentation

Group discussion

Conferences/seminars/workshops

Negotiations
 Speaking skills are the skills that give us
the ability to communicate effectively.

SPEAKING These skills allow the speaker, to convey

his message in
SKILLS a passionate, thoughtful, and
convincing manner.

Speaking skills also help to assure that

one won’t be misunderstood by those
who are listening.
IMPORTANCE OF PUBLIC SPEAKING
(SPEAKING SKILLS)

INDIVIDUAL ORGANIZATION SOCIETY

PREPARATION WORK HAS TO BE DONE IN FOUR STEPS

Finding Finding out the environment in which the talk is to be delivered.

Preparing Preparing the text and the required visuals.

Taking Taking care of speaker's physical appearance and personality.

Practicing Practicing delivery of the talk.

CHARACTERISTICS OF GOOD SPEECH OR GOOD
PUBLIC SPEAKING
Clarity

In the manner of an informal talk

Speech should be vivid and concrete

Speech should be interesting

Audience – Oriented
TECHNIQUES OF GOOD PUBLIC SPEAKING
Selection of the topic for speech.

Preparation of the speech.

Guidelines for the introduction of the speech.

Guidelines for organizing the body of the speech

Conclusion remarks of the speech

 Self – Confidence.

Knowledge of the topic.

Understanding of the audience.

Proper articulation.

Pleasing voice quality

CHECKLIST FOR
Sincerity

Emotional control

EFFECTIVE Fluency

Friendliness

PUBLIC Responsiveness

SPEAKING Open – mindedness

Humility

Awareness

Humour

Spontaneity

Tactfulness

Intelligence
 • Eliminate Assumptions
• Find a good place and time to talk
• To be heard, listen first
• Ask question
STRATEGIES FOR • Expressing emotion is important, but always be
GOOD respectful

CONVERSATION • Pay attention to non – verbal messages

• Recognize and reinforce positive behaviour
• Be patient and don’t expect miracles
• Strengthen relationships
• Look for a solution with an open mind