Workforce Optimization V15.

2
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Verint® Workforce Optimization™ V15.2

V11.1 to V15.2 Migration Checklist

Date: October 2020

Click the Guidelines tab for detailed information about this checklist.

Document revision: 1.08

Confidential and Proprietary Information of Verint Systems Inc.

Workforce Optimization V15.2

kforce Optimization™ V15.2

Migration Checklist

checklist.

d Proprietary Information of Verint Systems Inc.

Checklist Updates

Revision Updates
1.08 Product name rebranding.

1.07 Minor updates.

1.06 Formula change for estimated time calculation.

Formatting changes.
Changed expected durations from hours to minutes.
Changed date formatting to yyyy-mm-dd.

1.05 Added Migrate the RSA KMS keys to Thales KMS requirement.
Added Verify new transcription and RTSA language models requirement.
Removed the Disable Restrict Application Server Communication to SSL Only requirement.
Added Update Security settings requirement.
Added Verify key migration and decommission RSA KMS requirement to the site post
upgrade procedures

1.04 Initial release of the enhance migration checklist for HFR4.

1.03 Added a procedure to move the Reporting Database to another drive as part of cleanup of the
Reporting Database after test.
Added a procedure to clean the test recorder.
Added a procedure to replay archived calls in V15.2 system.

1.02 Updates per changes in the migration guide for HFR3.

1.01 Updated the order: Speech migration is done before imprt DC migration.

1 Initial release
Guidelines
This form helps the System Engineer to ensure that all migration and upgrade tasks are fullfilled.
To tailor the checklist/implementation plan, fill out the below fields and click "Generate Plans"

100%
Customer Info
Vendor Name
Customer Name

SO #

Timing
Preparation Start Date

Weekend Migration Downtime Start Date/Time

Site Cutover Date/Time

# of Sites

Options
Migration Path (Test-Mode / Side-By-Side / Reuse)

Test-Mode Performed Previously (Will remove steps completed in previous test-mode)

SSL

Speech Migration

Real Time Speech Analytics (RTSA)

DPA Migration

Customer Feedback Migration

KMS Upgrade

Import Manager

Multi-Tenant Environment

Consolidated Server

Discovery Tool Run

Expected migration > 24 hour (From Discovery Tool)

Generate Plans Reset

Verint
Customer

123456

7/1/2018

10/1/18 9:00 AM

10/5/18 9:00 PM

Side-By-Side

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes