HOC

OPG
IO SG
CORB

EO

MBTCF
FMS

TG

MSG

CRG

SAMG
CBG
ITG-T
IBS
OP
DIA
OPGSEC
SPD
DSAD
UO
HRMG
CLG
RMG
RBSBSC
IAG
OPG-RBS
OPG-LSD
OPG-LRAD
OPG-LFD
CRG-CRIAD
OPG-COMP
CBG-CC
CBG-JD
FID
ITG-BRMD
ITG-EASD
OP-IO
ITG-DDD
ITG-CS
ITG-SMD
ITG-AMD
ITG-PCD
ITG-ENG
FCS-CBP
ITG-FMISD
ITG-RASD
ITG-CSSD
ITG-CDASD
ITG-CNDLSD
 CG
PMD
SEG
FCS
GSG
 Head Office Center
Operations Group (Internationa Operations and Payments)
International Offices & Subsidiaries Group
Corporate Banking Group

Executive Office

Metrobank Foundation
Financial Market Sector

Treasury Group

Market Sales Group

Credit Group

Special Account Management Group

Commercial Banking Group
Institutional Banking
Information Technology Group
Office of the President
Department of Internal Affairs
OPG Security Command
Stratigic Planning Divison
Domestic Subsidiaries Dept
Union Office
Human Resource
Consumer Lending Group
Risk Management
Retail Banking Sector Branch Support Centernb
Internal Audit Group
Retail Banking Group
Loan Support Division
LOANS REVIEW & AUTHORIZATION DEPARTMENT
LOANS FULFILLMENT DEPARTMENT
CREDIT INVESTIGATION & APPRAISAL DEPT
Compliance Division
Customer Care
Japan Desk
FINANCIAL INSTITUTIONS DIVISION
BRMD - LOANS & INVESTMENT DEPARTMENT
ENTERPRISE ARCHITECTURE & SOLUTIONS DIVISION
INNOVATION LAB DEPARTMENT
DEVOPS DEPARTMENT
CUSTOMER SERVICE DEPARTMENT
SERVICE MANAGEMENT SUPPORT DEPARTMENT
ASSET ADMINISTRATION SECTION
PRODUCTION CONTROL DEPARTMENT
HEAD OFFICE ENGINEERING SECTION
COREBANKING PROJECT
FINANCIAL MARKET INSTITUTIONAL SERVICES DEPT
BACKEND APPLICATION SECTION
SUPPORT SYSTEMS SECTION
CORE DEPOSITS & ANCILLARY SYSTEMS DEPARTMENT
CORE NON-DEPOSIT & LOAN SYSTEMS DEPARTMENT
 Controllership Group
PROGRAM MANAGEMENT DIVISION
SERVICE EXCELLENCE GROUP
FINANCIAL CONTROL SECTOR
General Services Group
How calls are filtered:

Groupings/Department was provided by Ms. Nhery of Metrobank.

Each groups/extensions are entered manually using call accounting application of Alcatel
Lucent OmniVista 8770. This Incoming calls are extracted from trunk lines connected on
the PABX of Metrobank Head Office.

For Incoming Calls filtered all duration with greater than 00:00:00
For Abandoned Calls filtered with all duration equals 00:00:00 and with Waiting duration
greater than 00:00:00

NO MODIFICATION DONE ON THE GENERATED REPORTS, WHAT WAS

GENERATED WAS CONSOLIDATED AS IS.

Prepared by:
Dhexter Villa | Systems Engineer
Rhona Mae Manongsong | Systems Engineer
Trends CxBSG Collab Alcatel Lucent

a
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
43317 541

Incomig Calls Taken

Department
via DID via AA
HOC 983 0
OPG 3749 20
IO SG 2557 0
CORB 1234 0
EO 1674 0
MBTCF 831 0
CRG 2950 2
FMS 763 0
TG 3660 0
MSG 7872 0
SAMG 2260 0
CBG 3333 0
ITG-T 164 0
IBS 2690 0
OP 12 0
DIA 78 0
OPGSEC 208 0
SPD 217 0
DSAD 140 0
UO 250 0
HRMG 1951 0
CLG 5652 0
RMG 681 0
RBSBSC 3994 64
IAG 873 0
OPG-RBS 812 0
OPG-LSD 207 0
OPG-LRAD 583 0
OPG-LFD 289 0
CRG-CRIAD 527 0
OPG-COMP 787 0
CBG-CC 1672 4719
 CBG-JD 474 0
FID 96 0
ITG-BRMD 286 0
ITG-EASD 90 0
OP-IO 87 0
ITG-DDD 10 0
ITG-CS 2003 1
ITG-SMD 187 0
ITG-AMD 186 0
ITG-PCD 377 0
ITG-ENG 73 0
FCS-CBP 210 0
ITG-FMISD 111 0
ITG-RASD 113 0
ITG-CSSD 49 0
ITG-CDASD 90 0
ITG-CNDLSD 222 0
ITG-ECRD 107 0
CG 1174 0
PMD 225 0
SEG 304 0
FCS 1024 0
GSG 3993 0
GRAND TOTAL 65144 4806

SUMMARY REPORT

INCOMING CALLS Operator 43858

via DID 65144
92530
via AA 4806

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1788
OPG 4100
IO SG 3593
CORB 1983
EO 2357
MBTCF 1069
CRG 4787
 FMS 788
TG 3754
MSG 7989
SAMG 3564
CBG 3967
ITG-T 265
IBS 2822
OP 34
DIA 101
OPGSEC 228
SPD 301
DSAD 210
UO 266
HRMG 3625
CLG 9731
RMG 857
RBSBSC 5399
IAG 1105
OPG-RBS 1755
OPG-LSD 1077
OPG-LRAD 772
OPG-LFD 374
CRG-CRIAD 535
OPG-COMP 965
CBG-CC 6396
CBG-JD 575
FID 157
ITG-BRMD 448
ITG-EASD 118
OP-IO 95
ITG-DDD 23
ITG-CS 2099
ITG-SMD 209
ITG-AMD 245
ITG-PCD 560
ITG-ENG 111
FCS-CBP 321
ITG-FMISD 199
ITG-RASD 123
ITG-CSSD 51
ITG-CDASD 233
 ITG-CNDLSD 252
ITG-ECRD 128
CG 1460
PMD 306
SEG 600
FCS 1382
GSG 6278
GRAND TOTAL 92530
 Abandoned Incoming Calls Total
541 43858

Calls Taken
Total Abandoned Incoming Calls
via AA
0 983 805
20 3769 331
0 2557 1036
0 1234 749
0 1674 683
0 831 238
2 2952 1835
0 763 25
0 3660 94
0 7872 117
0 2260 1304
0 3333 634
0 164 101
0 2690 132
0 12 22
0 78 23
0 208 20
0 217 84
0 140 70
0 250 16
0 1951 1674
0 5652 4079
0 681 176
64 4058 1341
0 873 232
0 812 943
0 207 870
0 583 189
0 289 85
0 527 8
0 787 178
4719 6391 5
 0 474 101
0 96 61
0 286 162
0 90 28
0 87 8
0 10 13
1 2004 95
0 187 22
0 186 59
0 377 183
0 73 38
0 210 111
0 111 88
0 113 10
0 49 2
0 90 143
0 222 30
0 107 21
0 1174 286
0 225 81
0 304 296
0 1024 358
0 3993 2285
4806 69950 22580

43858
65144
4806

% SERVED CALLS ABANDONED CALLS

1.9323462660759 983 805

4.4309953528585 3769 331
3.8830649519075 2557 1036
2.1430887279801 1234 749
2.5472819626067 1674 683
1.1553009834648 831 238
5.1734572571058 2952 1835
0.8516156922079 763 25
4.0570625743002 3660 94
8.6339565546309 7872 117
3.8517237652653 2260 1304
4.2872581865341 3333 634
0.286393602075 164 101
3.0498216794553 2690 132
0.0367448395115 12 22
0.1091537879607 78 23
0.2464065708419 208 20
0.3252999027342 217 84
0.2269534205123 140 70
0.2874743326489 250 16
3.9176483302713 1951 1674
10.516589214309 5652 4079
0.9261861018048 681 176
5.834864368313 4058 1341
1.1942072841241 873 232
1.8966821571382 812 943
1.1639468280558 207 870
0.834324003026 583 189
0.4041932346266 289 85
0.5781908570193 527 8
1.0429050037826 787 178
6.9123527504593 6391 5
0.6214200799741 474 101
0.1696747000973 96 61
0.4841672970928 286 162
0.1275262077164 90 28
0.1026694045175 87 8
0.024856803199 10 13
2.2684534745488 2004 95
0.2258726899384 187 22
0.2647789905976 186 59
0.605209121366 377 183
0.1199610936993 73 38
0.3469145142116 210 111
0.2150653841997 111 88
0.1329298605858 113 10
0.0551172592673 49 2
0.2518102237112 90 143
0.2723441046147 222 30
0.1383335134551 107 21
1.5778666378472 1174 286
0.3307035556036 225 81
0.6484383443208 304 296
1.4935696530855 1024 358
6.7848265427429 3993 2285
100 69950 22580
ndoned Incoming Calls

805
331
1036
749
683
238
1835
25
94
117
1304
634
101
132 987
22
23
20
84
70
16
1674
4079
176
1341
232
943
870
189
85
8
178
5
 101
61
162
28
8
13
95
22
59
183
38
111
88
10
2
143
30
21
286
81
296
358
2285
22580

45.022371364653
8.0731707317073
28.833843584748
37.771053958649
28.977513788715
22.263797942002
38.332985168164
3.1725888324873
2.5039957378796
1.4645137063462
36.58810325477
15.981850264684
38.11320754717
4.677533664068
64.705882352941
22.772277227723
8.7719298245614
27.906976744186
33.333333333333
6.015037593985
46.179310344828
41.917582982222
20.536756126021
24.837932950546
20.995475113122
53.732193732194
80.779944289694
24.481865284974
22.727272727273
1.4953271028037
18.445595854922
0.0781738586617
17.565217391304
38.853503184713
36.160714285714
23.728813559322
8.421052631579
56.521739130435
4.5259647451167
10.526315789474
24.081632653061
32.678571428572
34.234234234234
34.579439252337
44.221105527638
8.130081300813
3.921568627451
61.37339055794
11.904761904762
16.40625
19.589041095891
26.470588235294
49.333333333333
25.904486251809
36.396941701179
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
39342 747

Incomig Calls Taken

Department
via DID via AA
HOC 917 0
OPG 3232 19
IO SG 2424 0
CORB 962 0
EO 1533 0
MBTCF 703 0
CRG 2840 12
FMS 743 0
TG 3066 0
MSG 7557 0
SAMG 2074 0
CBG 2767 0
ITG-T 107 0
IBS 2502 0
OP 8 0
DIA 89 0
OPGSEC 191 0
SPD 204 0
DSAD 66 0
UO 202 0
HRMG 1918 0
CLG 4714 0
RMG 602 0
RBSBSC 3264 55
IAG 775 0
OPG-RBS 737 0
OPG-LSD 113 0
OPG-LRAD 481 0
OPG-LFD 248 0
CRG-CRIAD 447 0
OPG-COMP 833 0
CBG-CC 1348 5933
 CBG-JD 442 0
FID 80 0
ITG-BRMD 242 0
ITG-EASD 53 0
OP-IO 41 0
ITG-DDD 31 0
ITG-CS 2073 0
ITG-SMD 127 0
ITG-AMD 134 0
ITG-PCD 267 0
ITG-ENG 33 0
FCS-CBP 186 0
ITG-FMISD 108 0
ITG-RASD 44 0
ITG-CSSD 31 0
ITG-CDASD 83 0
ITG-CNDLSD 164 0
ITG-ECRD 154 0
CG 856 0
PMD 178 0
SEG 240 0
FCS 878 0
GSG 3703 0
GRAND TOTAL 57815 6019

SUMMARY REPORT

INCOMING CALLS Operator 40089

via DID 57815
82991
via AA 6019

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1398
OPG 3540
IO SG 3595
CORB 1657
EO 2094
MBTCF 890
CRG 4289
 FMS 804
TG 3134
MSG 7664
SAMG 3245
CBG 3337
ITG-T 220
IBS 2625
OP 8
DIA 106
OPGSEC 201
SPD 253
DSAD 97
UO 248
HRMG 3590
CLG 7856
RMG 756
RBSBSC 4383
IAG 976
OPG-RBS 1455
OPG-LSD 634
OPG-LRAD 659
OPG-LFD 313
CRG-CRIAD 450
OPG-COMP 1021
CBG-CC 7286
CBG-JD 532
FID 137
ITG-BRMD 410
ITG-EASD 82
OP-IO 47
ITG-DDD 52
ITG-CS 2154
ITG-SMD 152
ITG-AMD 185
ITG-PCD 423
ITG-ENG 59
FCS-CBP 322
ITG-FMISD 171
ITG-RASD 54
ITG-CSSD 34
ITG-CDASD 218
 ITG-CNDLSD 197
ITG-ECRD 160
CG 1131
PMD 226
SEG 508
FCS 1172
GSG 5781
GRAND TOTAL 82991
 Abandoned Incoming Calls Total
747 40089

Calls Taken
Total Abandoned Incoming Calls
via AA
0 917 481
19 3251 289
0 2424 1171
0 962 695
0 1533 561
0 703 187
12 2852 1437
0 743 61
0 3066 68
0 7557 107
0 2074 1171
0 2767 570
0 107 113
0 2502 123
0 8 0
0 89 17
0 191 10
0 204 49
0 66 31
0 202 46
0 1918 1672
0 4714 3142
0 602 154
55 3319 1064
0 775 201
0 737 718
0 113 521
0 481 178
0 248 65
0 447 3
0 833 188
5933 7281 5
 0 442 90
0 80 57
0 242 168
0 53 29
0 41 6
0 31 21
0 2073 81
0 127 25
0 134 51
0 267 156
0 33 26
0 186 136
0 108 63
0 44 10
0 31 3
0 83 135
0 164 33
0 154 6
0 856 275
0 178 48
0 240 268
0 878 294
0 3703 2078
6019 63834 19157

40089
57815
6019

% SERVED CALLS ABANDONED CALLS

1.6845200081937 917 481

4.265522767529 3251 289
4.3317950139172 2424 1171
1.9966020411852 962 695
2.5231651624875 1533 561
1.0724054415539 703 187
5.1680302683424 2852 1437
0.9687797472015 743 61
3.7763130941909 3066 68
9.2347362967069 7557 107
3.9100625369016 2074 1171
4.02091793086 2767 570
0.2650889855527 107 113
3.1629935776169 2502 123
0.0096395994746 8 0
0.127724693039 89 17
0.2421949368004 191 10
0.3048523333855 204 49
0.11688014363 66 31
0.2988275837139 202 46
4.3257702642455 1918 1672
9.4660866840983 4714 3142
0.9109421503537 602 154
5.2812955621694 3319 1064
1.1760311359063 775 201
1.7532021544505 737 718
0.7639382583654 113 521
0.7940620067236 481 178
0.3771493294454 248 65
0.5422274704486 447 3
1.2302538829512 833 188
8.7792652215301 7281 5
0.6410333650637 442 90
0.1650781410032 80 57
0.4940294730754 242 168
0.0988058946151 53 29
0.0566326469135 41 6
0.0626573965852 31 21
2.5954621585473 2073 81
0.1831523900182 127 25
0.2229157378511 134 51
0.5096938222217 267 156
0.0710920461255 33 26
0.3879938788543 186 136
0.2060464387705 108 63
0.0650672964538 44 10
0.0409682977672 31 3
0.262679085684 83 135
0.2373751370631 164 33
0.1927919894928 154 6
1.3627983757275 856 275
0.2723186851586 178 48
0.6121145666398 240 268
1.412201323035 878 294
6.9658155703631 3703 2078
100 63834 19157
ndoned Incoming Calls

481
289
1171
695
561
187
1437
61
68
107
1171
570
113
123 1268
0
17
10
49
31
46
1672
3142
154
1064
201
718
521
178
65
3
188
5
 90
57
168
29
6
21
81
25
51
156
26
136
63
10
3
135
33
6
275
48
268
294
2078
19157

34.406294706724
8.1638418079096
32.573018080668
41.943270971636
26.790830945559
21.011235955056
33.504313359758
7.5870646766169
2.1697511167837
1.3961377870564
36.086286594761
17.081210668265
51.363636363636
4.6857142857143
0
16.037735849057
4.9751243781095
19.367588932806
31.958762886598
18.548387096774
46.573816155989
39.994908350306
20.37037037037
24.275610312571
20.594262295082
49.347079037801
82.17665615142
27.01062215478
20.766773162939
0.6666666666667
18.413320274241
0.0686247598133
16.917293233083
41.605839416058
40.975609756098
35.365853658537
12.765957446809
40.384615384615
3.7604456824513
16.447368421053
27.567567567568
36.879432624114
44.06779661017
42.236024844721
36.842105263158
18.518518518519
8.8235294117647
61.926605504587
16.751269035533
3.75
24.314765694076
21.238938053097
52.755905511811
25.085324232082
35.945338176786
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
38366 473

Incomig Calls Taken

Department
via DID via AA
HOC 991 0
OPG 3274 19
IO SG 2850 0
CORB 1024 0
EO 1588 0
MBTCF 682 0
CRG 3011 29
FMS 655 0
TG 3012 0
MSG 7951 0
SAMG 2191 0
CBG 2996 0
ITG-T 142 0
IBS 2219 0
OP 17 0
DIA 79 0
OPGSEC 209 0
SPD 169 0
DSAD 117 0
UO 219 0
HRMG 1875 0
CLG 4852 0
RMG 513 0
RBSBSC 3778 61
IAG 733 0
OPG-RBS 835 0
OPG-LSD 92 0
OPG-LRAD 569 0
OPG-LFD 390 0
CRG-CRIAD 481 0
OPG-COMP 760 0
CBG-CC 1283 4133
 CBG-JD 415 0
FID 89 0
ITG-BRMD 275 0
ITG-EASD 65 0
OP-IO 43 0
ITG-DDD 39 0
ITG-CS 2213 0
ITG-SMD 110 0
ITG-AMD 156 0
ITG-PCD 324 0
ITG-ENG 51 0
FCS-CBP 205 0
ITG-FMISD 107 0
ITG-RASD 43 0
ITG-CSSD 68 0
ITG-CDASD 49 0
ITG-CNDLSD 154 0
ITG-ECRD 170 0
CG 834 0
PMD 181 0
SEG 282 0
FCS 950 0
GSG 3651 0
GRAND TOTAL 60031 4242

SUMMARY REPORT

INCOMING CALLS Operator 38839

via DID 60031
84020
via AA 4242

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1593
OPG 3654
IO SG 3941
CORB 1783
EO 2167
MBTCF 841
CRG 4453
 FMS 715
TG 3117
MSG 8053
SAMG 3176
CBG 3762
ITG-T 266
IBS 2363
OP 17
DIA 105
OPGSEC 238
SPD 230
DSAD 147
UO 231
HRMG 3498
CLG 8048
RMG 745
RBSBSC 5068
IAG 969
OPG-RBS 1665
OPG-LSD 496
OPG-LRAD 720
OPG-LFD 522
CRG-CRIAD 485
OPG-COMP 914
CBG-CC 5429
CBG-JD 544
FID 181
ITG-BRMD 497
ITG-EASD 76
OP-IO 45
ITG-DDD 76
ITG-CS 2279
ITG-SMD 135
ITG-AMD 214
ITG-PCD 426
ITG-ENG 69
FCS-CBP 315
ITG-FMISD 151
ITG-RASD 52
ITG-CSSD 73
ITG-CDASD 135
 ITG-CNDLSD 199
ITG-ECRD 178
CG 1127
PMD 237
SEG 485
FCS 1270
GSG 5845
GRAND TOTAL 84020
 Abandoned Incoming Calls Total
473 38839

Calls Taken
Total Abandoned Incoming Calls
via AA
0 991 602
19 3293 361
0 2850 1091
0 1024 759
0 1588 579
0 682 159
29 3040 1413
0 655 60
0 3012 105
0 7951 102
0 2191 985
0 2996 766
0 142 124
0 2219 144
0 17 0
0 79 26
0 209 29
0 169 61
0 117 30
0 219 12
0 1875 1623
0 4852 3196
0 513 232
61 3839 1229
0 733 236
0 835 830
0 92 404
0 569 151
0 390 132
0 481 4
0 760 154
4133 5416 13
 0 415 129
0 89 92
0 275 222
0 65 11
0 43 2
0 39 37
0 2213 66
0 110 25
0 156 58
0 324 102
0 51 18
0 205 110
0 107 44
0 43 9
0 68 5
0 49 86
0 154 45
0 170 8
0 834 293
0 181 56
0 282 203
0 950 320
0 3651 2194
4242 64273 19747

38839
60031
4242

% SERVED CALLS ABANDONED CALLS

1.895977148298 991 602

4.3489645322542 3293 361
4.6905498690788 2850 1091
2.1221137824328 1024 759
2.5791478219472 1588 579
1.000952154249 682 159
5.2999285884313 3040 1413
0.8509878600333 655 60
3.7098309926208 3012 105
9.5846227088788 7951 102
3.7800523684837 2191 985
4.4775053558677 2996 766
0.3165912877886 142 124
2.8124256129493 2219 144
0.020233277791 17 0
0.1249702451797 79 26
0.283265889074 209 29
0.2737443465841 169 61
0.1749583432516 117 30
0.2749345393954 219 12
4.1632944537015 1875 1623
9.5786717448227 4852 3196
0.8866936443704 513 232
6.0318971673411 3839 1229
1.1532968340871 733 236
1.981671030707 835 830
0.5903356343728 92 404
0.8569388240895 569 151
0.6212806474649 390 132
0.5772435134492 481 4
1.0878362294692 760 154
6.4615567721971 5416 13
0.6474648893121 415 129
0.2154248988336 89 92
0.591525827184 275 222
0.0904546536539 65 11
0.0535586765056 43 2
0.0904546536539 39 37
2.7124494168055 2213 66
0.1606760295168 110 25
0.2547012616044 156 58
0.5070221375863 324 102
0.0821233039752 51 18
0.3749107355392 205 110
0.1797191144965 107 44
0.0618900261842 43 9
0.0868840752202 68 5
0.1606760295168 49 86
0.2368483694358 154 45
0.2118543203999 170 8
1.3413472982623 834 293
0.2820756962628 181 56
0.5772435134492 282 203
1.511544870269 950 320
6.956676981671 3651 2194
100 64273 19747
ndoned Incoming Calls

602
361
1091
759
579
159
1413
60
105
102
985
766
124
144 1211
0
26
29
61
30
12
1623
3196
232
1229
236
830
404
151
132
4
154
13
 129
92
222
11
2
37
66
25
58
102
18
110
44
9
5
86
45
8
293
56
203
320
2194
19747

37.790332705587
9.8795840175151
27.683329104288
42.568704430735
26.718966312875
18.906064209275
31.731417022232
8.3916083916084
3.3686236766121
1.2666087172482
31.013853904282
20.361509835194
46.616541353384
6.0939483707152
0
24.761904761905
12.18487394958
26.521739130435
20.408163265306
5.1948051948052
46.397941680961
39.711729622266
31.140939597316
24.250197316496
24.355005159959
49.84984984985
81.451612903226
20.972222222222
25.287356321839
0.8247422680412
16.849015317287
0.2394547798858
23.713235294118
50.828729281768
44.66800804829
14.473684210526
4.4444444444445
48.684210526316
2.8960070206231
18.518518518519
27.102803738318
23.943661971831
26.086956521739
34.920634920635
29.139072847682
17.307692307692
6.8493150684932
63.703703703704
22.613065326633
4.4943820224719
25.998225377107
23.628691983122
41.855670103093
25.196850393701
37.536355859709
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
44178 857

Incomig Calls Taken

Department
via DID via AA
HOC 1133 1
OPG 3148 16
IO SG 2866 0
CORB 990 0
EO 1791 0
MBTCF 640 0
CRG 2730 7
FMS 512 0
TG 3305 0
MSG 8089 0
SAMG 2167 0
CBG 2960 0
ITG-T 194 0
IBS 2464 0
OP 14 0
DIA 76 0
OPGSEC 253 0
SPD 157 0
DSAD 125 0
UO 205 0
HRMG 2004 0
CLG 4735 0
RMG 588 0
RBSBSC 3770 55
IAG 686 0
OPG-RBS 922 0
OPG-LSD 65 0
OPG-LRAD 672 0
OPG-LFD 349 0
CRG-CRIAD 514 0
OPG-COMP 698 0
CBG-CC 1356 4593
 CBG-JD 361 0
FID 109 0
ITG-BRMD 237 0
ITG-EASD 84 0
OP-IO 50 0
ITG-DDD 31 0
ITG-CS 2053 0
ITG-SMD 107 0
ITG-AMD 184 0
ITG-PCD 344 0
ITG-ENG 58 0
FCS-CBP 196 0
ITG-FMISD 106 0
ITG-RASD 63 0
ITG-CSSD 68 0
ITG-CDASD 65 0
ITG-CNDLSD 162 0
ITG-ECRD 120 0
CG 947 0
PMD 190 0
SEG 247 0
FCS 801 0
GSG 3881 0
GRAND TOTAL 60642 4672

SUMMARY REPORT

INCOMING CALLS Operator 45035

via DID 60642
85504
via AA 4672

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1728
OPG 3540
IO SG 3652
CORB 1679
EO 2594
MBTCF 803
CRG 4100
 FMS 548
TG 3482
MSG 8197
SAMG 3483
CBG 3822
ITG-T 358
IBS 2547
OP 16
DIA 100
OPGSEC 298
SPD 219
DSAD 157
UO 229
HRMG 3697
CLG 8052
RMG 804
RBSBSC 4828
IAG 946
OPG-RBS 1626
OPG-LSD 418
OPG-LRAD 837
OPG-LFD 538
CRG-CRIAD 523
OPG-COMP 859
CBG-CC 5957
CBG-JD 458
FID 150
ITG-BRMD 423
ITG-EASD 102
OP-IO 56
ITG-DDD 44
ITG-CS 2136
ITG-SMD 138
ITG-AMD 267
ITG-PCD 518
ITG-ENG 79
FCS-CBP 290
ITG-FMISD 155
ITG-RASD 74
ITG-CSSD 79
ITG-CDASD 173
 ITG-CNDLSD 192
ITG-ECRD 133
CG 1275
PMD 249
SEG 461
FCS 1084
GSG 6331
GRAND TOTAL 85504
 Abandoned Incoming Calls Total
857 45035

Calls Taken
Total Abandoned Incoming Calls
via AA
1 1134 594
16 3164 376
0 2866 786
0 990 689
0 1791 803
0 640 163
7 2737 1363
0 512 36
0 3305 177
0 8089 108
0 2167 1316
0 2960 862
0 194 164
0 2464 83
0 14 2
0 76 24
0 253 45
0 157 62
0 125 32
0 205 24
0 2004 1693
0 4735 3317
0 588 216
55 3825 1003
0 686 260
0 922 704
0 65 353
0 672 165
0 349 189
0 514 9
0 698 161
4593 5949 8
 0 361 97
0 109 41
0 237 186
0 84 18
0 50 6
0 31 13
0 2053 83
0 107 31
0 184 83
0 344 174
0 58 21
0 196 94
0 106 49
0 63 11
0 68 11
0 65 108
0 162 30
0 120 13
0 947 328
0 190 59
0 247 214
0 801 283
0 3881 2450
4672 65314 20190

45035
60642
4672

% SERVED CALLS ABANDONED CALLS

2.0209580838323 1134 594

4.1401571856288 3164 376
4.2711452095808 2866 786
1.9636508233533 990 689
3.0337761976048 1791 803
0.9391373502994 640 163
4.7950973053892 2737 1363
0.6409056886228 512 36
4.0723241017964 3305 177
9.586686002994 8089 108
4.0734936377246 2167 1316
4.4699663173653 2960 862
0.4186938622754 194 164
2.978808008982 2464 83
0.0187125748503 14 2
0.1169535928144 76 24
0.3485217065868 253 45
0.2561283682635 157 62
0.1836171407186 125 32
0.2678237275449 205 24
4.3237743263473 2004 1693
9.4171032934132 4735 3317
0.9403068862275 588 216
5.6465194610779 3825 1003
1.106380988024 686 260
1.9016654191617 922 704
0.4888660179641 65 353
0.9789015718563 672 165
0.6292103293413 349 189
0.6116672904192 514 9
1.0046313622755 698 161
6.9669255239521 5949 8
0.5356474550898 361 97
0.1754303892216 109 41
0.4947136976048 237 186
0.1192926646707 84 18
0.065494011976 50 6
0.0514595808383 31 13
2.498128742515 2053 83
0.1613959580838 107 31
0.3122660928144 184 83
0.6058196107784 344 174
0.0923933383234 58 21
0.3391654191617 196 94
0.1812780688623 106 49
0.0865456586826 63 11
0.0923933383234 68 11
0.2023297155689 65 108
0.2245508982036 162 30
0.1555482784431 120 13
1.4911583083832 947 328
0.2912144461078 190 59
0.5391560628743 247 214
1.2677769461078 801 283
7.4043319610779 3881 2450
100 65314 20190
ndoned Incoming Calls

594
376
786
689
803
163
1363
36
177
108
1316
862
164
83 1175
2
24
45
62
32
24
1693
3317
216
1003
260
704
353
165
189
9
161
8
 97
41
186
18
6
13
83
31
83
174
21
94
49
11
11
108
30
13
328
59
214
283
2450
20190

34.375
10.621468926554
21.522453450164
41.036331149494
30.956052428682
20.298879202989
33.243902439024
6.5693430656934
5.0832854681218
1.3175552031231
37.783519954063
22.553636839351
45.810055865922
3.2587357675697
12.5
24
15.10067114094
28.310502283105
20.382165605096
10.480349344978
45.793886935353
41.194734227521
26.865671641791
20.774647887324
27.484143763214
43.29643296433
84.44976076555
19.713261648746
35.130111524164
1.7208413001912
18.742724097788
0.1342957864697
21.17903930131
27.333333333333
43.971631205674
17.64705882353
10.714285714286
29.545454545455
3.8857677902622
22.463768115942
31.086142322097
33.590733590734
26.582278481013
32.413793103448
31.612903225807
14.864864864865
13.924050632911
62.42774566474
 15.625
9.7744360902256
25.725490196079
23.694779116466
46.420824295011
26.107011070111
38.698467856579
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming

Operator
43706 1148

Incomig Calls Taken

Department
via DID via AA
HOC 998 0
OPG 3552 22
IO SG 2720 0
CORB 950 0
EO 1587 0
MBTCF 755 0
CRG 2833 18
FMS 513 0
TG 3637 0
MSG 7798 0
SAMG 2137 0
CBG 2923 0
ITG-T 164 0
IBS 2543 0
OP 5 0
DIA 45 0
OPGSEC 275 0
SPD 150 0
DSAD 126 0
UO 290 0
HRMG 2033 0
CLG 5375 0
RMG 508 0
RBSBSC 3748 39
IAG 704 0
OPG-RBS 846 0
OPG-LSD 169 0
OPG-LRAD 789 0
OPG-LFD 430 0
CRG-CRIAD 476 0
OPG-COMP 659 0
CBG-CC 1794 3343
CBG-JD 373 0
FID 114 0
ITG-BRMD 270 0
 ITG-EASD 82 0
OP-IO 30 0
ITG-DDD 56 0
ITG-CS 2213 0
ITG-SMD 128 0
ITG-AMD 210 0
ITG-PCD 441 0
ITG-ENG 49 0
FCS-CBP 315 0
ITG-FMISD 114 0
ITG-RASD 69 0
ITG-CSSD 52 0
ITG-CDASD 39 0
ITG-CNDLSD 96 0
ITG-ECRD 116 0
CG 889 0
PMD 231 0
SEG 232 0
FCS 893 0
GSG 3458 0
GRAND TOTAL 62002 3422

SUMMARY REPORT

INCOMING CALLS Operator 44854

via DID 62002
86299
via AA 3422

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1582
OPG 4151
IO SG 3641
CORB 1691
EO 2161
MBTCF 909
CRG 4340
FMS 537
TG 3747
MSG 7924
SAMG 3225
CBG 3744
ITG-T 368
 IBS 2658
OP 5
DIA 64
OPGSEC 313
SPD 216
DSAD 149
UO 314
HRMG 3737
CLG 9117
RMG 701
RBSBSC 4755
IAG 969
OPG-RBS 1697
OPG-LSD 689
OPG-LRAD 1046
OPG-LFD 603
CRG-CRIAD 482
OPG-COMP 796
CBG-CC 5148
CBG-JD 498
FID 183
ITG-BRMD 459
ITG-EASD 90
OP-IO 35
ITG-DDD 79
ITG-CS 2315
ITG-SMD 152
ITG-AMD 355
ITG-PCD 562
ITG-ENG 79
FCS-CBP 444
ITG-FMISD 163
ITG-RASD 77
ITG-CSSD 69
ITG-CDASD 106
ITG-CNDLSD 133
ITG-ECRD 126
CG 1175
PMD 300
SEG 485
FCS 1213
GSG 5722
GRAND TOTAL 86299
 Abandoned Incoming Calls Total
1148 44854

Calls Taken
Total Abandoned Incoming Calls
via AA
0 998 584
22 3574 577
0 2720 921
0 950 741
0 1587 574
0 755 154
18 2851 1489
0 513 24
0 3637 110
0 7798 126
0 2137 1088
0 2923 821
0 164 204
0 2543 115
0 5 0
0 45 19
0 275 38
0 150 66
0 126 23
0 290 24
0 2033 1704
0 5375 3742
0 508 193
39 3787 968
0 704 265
0 846 851
0 169 520
0 789 257
0 430 173
0 476 6
0 659 137
3343 5137 11
0 373 125
0 114 69
0 270 189
 0 82 8
0 30 5
0 56 23
0 2213 102
0 128 24
0 210 145
0 441 121
0 49 30
0 315 129
0 114 49
0 69 8
0 52 17
0 39 67
0 96 37
0 116 10
0 889 286
0 231 69
0 232 253
0 893 320
0 3458 2264
3422 65424 20875

44854
62002
3422

% SERVED CALLS ABANDONED CALLS

1.8331614503065 998 584

4.8100209735918 3574 577
4.2190523644538 2720 921
1.959466505985 950 741
2.5040846359749 1587 574
1.0533146386401 755 154
5.0290269875665 2851 1489
0.622255182563 513 24
4.3418811341962 3637 110
9.1820299192343 7798 126
3.7370073813138 2137 1088
4.3384048482601 2923 821
0.4264244081623 164 204
3.0799893393898 2543 115
0.0057938098935 5 0
0.0741607666369 45 19
0.3626924993337 275 38
0.2502925873996 150 66
0.1726555348266 126 23
0.3638512613124 290 24
4.3302935144092 2033 1704
10.564432959826 5375 3742
0.8122921470701 508 193
5.5099132087278 3787 968
1.1228403573622 704 265
1.9664190778572 846 851
0.7983870033256 169 520
1.2120650297223 789 257
0.6987334731573 430 173
0.5585232737343 476 6
0.9223745350468 659 137
5.9653066663577 5137 11
0.5770634653936 373 125
0.2120534421025 114 69
0.5318717482242 270 189
0.1042885780832 82 8
0.0405566692546 30 5
0.0915421963175 56 23
2.682533980695 2213 102
0.1761318207627 128 24
0.4113605024392 210 145
0.6512242320305 441 121
0.0915421963175 49 30
0.5144903185437 315 129
0.1888782025284 114 49
0.0892246723601 69 8
0.0799545765304 52 17
0.1228287697424 39 67
0.1541153431674 96 37
0.1460040093164 116 10
1.3615453249748 889 286
0.3476285936106 231 69
0.5619995596704 232 253
1.4055782801655 893 320
6.6304360421326 3458 2264
100 65424 20875
ndoned Incoming Calls

584
577
921
741
574
154
1489
24
110
126
1088
821
204
115 1068
0
19
38
66
23
24
1704
3742
193
968
265
851
520
257
173
6
137
11
125
69
189
 8
5
23
102
24
145
121
30
129
49
8
17
67
37
10
286
69
253
320
2264
20875

36.915297092288
13.900264996387
25.295248558089
43.820224719101
26.561776955113
16.941694169417
34.308755760369
4.4692737430168
2.9356818788364
1.5901060070671
33.736434108527
21.928418803419
55.434782608696
4.326561324304
0
29.6875
12.140575079872
30.555555555556
15.436241610738
7.6433121019108
45.598073320846
41.044203136997
27.53209700428
20.357518401683
27.34778121775
50.147318797879
75.471698113208
24.569789674952
28.689883913765
1.2448132780083
17.211055276382
0.2136752136752
25.100401606426
37.704918032787
41.176470588235
8.8888888888889
14.285714285714
29.113924050633
4.4060475161987
15.789473684211
40.845070422535
21.53024911032
37.974683544304
29.054054054054
30.061349693252
10.38961038961
24.63768115942
63.207547169811
27.819548872181
7.9365079365079
24.340425531915
23
52.164948453608
26.380873866447
39.566585110101
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
37970 1064

Incomig Calls Taken

Department
via DID via AA
HOC 728 0
OPG 2717 26
IO SG 2516 0
CORB 925 0
EO 1350 0
MBTCF 525 0
CRG 2476 7
FMS 455 0
TG 3139 0
MSG 6099 0
SAMG 1944 0
CBG 2915 0
ITG-T 120 0
IBS 2157 0
OP 3 0
DIA 74 0
OPGSEC 215 0
SPD 142 0
DSAD 81 0
UO 193 0
HRMG 1923 0
CLG 5136 0
RMG 356 0
RBSBSC 3103 36
IAG 694 0
OPG-RBS 771 0
OPG-LSD 229 0
OPG-LRAD 593 0
OPG-LFD 322 0
CRG-CRIAD 353 0
OPG-COMP 591 0
CBG-CC 1115 2041
 CBG-JD 350 0
FID 100 0
ITG-BRMD 168 0
ITG-EASD 51 0
OP-IO 36 0
ITG-DDD 58 0
ITG-CS 1854 0
ITG-SMD 79 0
ITG-AMD 135 0
ITG-PCD 355 0
ITG-ENG 22 0
FCS-CBP 225 0
ITG-FMISD 98 0
ITG-RASD 68 0
ITG-CSSD 35 0
ITG-CDASD 46 0
ITG-CNDLSD 80 0
ITG-ECRD 87 0
CG 829 0
PMD 124 0
SEG 197 0
FCS 776 0
GSG 3996 0
GRAND TOTAL 53729 2110

SUMMARY REPORT

INCOMING CALLS Operator 39034

via DID 53729
77889
via AA 2110

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1430
OPG 3291
IO SG 3494
CORB 1638
EO 2066
MBTCF 676
CRG 3859
 FMS 479
TG 3230
MSG 6204
SAMG 3166
CBG 3720
ITG-T 234
IBS 2291
OP 4
DIA 82
OPGSEC 239
SPD 209
DSAD 101
UO 205
HRMG 3580
CLG 8482
RMG 538
RBSBSC 4044
IAG 907
OPG-RBS 1707
OPG-LSD 860
OPG-LRAD 844
OPG-LFD 448
CRG-CRIAD 356
OPG-COMP 721
CBG-CC 3170
CBG-JD 461
FID 139
ITG-BRMD 309
ITG-EASD 60
OP-IO 39
ITG-DDD 72
ITG-CS 1910
ITG-SMD 95
ITG-AMD 233
ITG-PCD 481
ITG-ENG 34
FCS-CBP 370
ITG-FMISD 142
ITG-RASD 90
ITG-CSSD 47
ITG-CDASD 119
 ITG-CNDLSD 105
ITG-ECRD 92
CG 1124
PMD 192
SEG 460
FCS 1055
GSG 7985
GRAND TOTAL 77889
 Abandoned Incoming Calls Total
1064 39034

Calls Taken
Total Abandoned Incoming Calls
via AA
0 728 702
26 2743 548
0 2516 978
0 925 713
0 1350 716
0 525 151
7 2483 1376
0 455 24
0 3139 91
0 6099 105
0 1944 1222
0 2915 805
0 120 114
0 2157 134
0 3 1
0 74 8
0 215 24
0 142 67
0 81 20
0 193 12
0 1923 1657
0 5136 3346
0 356 182
36 3139 905
0 694 213
0 771 936
0 229 631
0 593 251
0 322 126
0 353 3
0 591 130
2041 3156 14
 0 350 111
0 100 39
0 168 141
0 51 9
0 36 3
0 58 14
0 1854 56
0 79 16
0 135 98
0 355 126
0 22 12
0 225 145
0 98 44
0 68 22
0 35 12
0 46 73
0 80 25
0 87 5
0 829 295
0 124 68
0 197 263
0 776 279
0 3996 3989
2110 55839 22050

39034
53729
2110

% SERVED CALLS ABANDONED CALLS

1.8359460257546 728 702

4.225243615915 2743 548
4.4858709188717 2516 978
2.1029927204098 925 713
2.6524926497965 1350 716
0.8679017576294 525 151
4.9544865128581 2483 1376
0.6149777247108 455 24
4.146927037194 3139 91
7.9651812194277 6099 105
4.0647588234539 1944 1222
4.7760274236413 2915 805
0.3004275314871 120 114
2.9413652762264 2157 134
0.0051355133588 3 1
0.1052780238545 74 8
0.3068469231856 215 24
0.2683305729949 142 67
0.1296717123085 81 20
0.2631950596361 193 12
4.5962844560849 1923 1657
10.889856077238 5136 3346
0.6907265467524 356 182
5.1920040057004 3139 905
1.1644776540975 694 213
2.1915803258483 771 936
1.1041353721321 229 631
1.0835933186971 593 251
0.5751774961805 322 126
0.4570606889291 353 3
0.9256762829154 591 130
4.0698943368127 3156 14
0.5918679145964 350 111
0.1784590892167 100 39
0.3967184069638 168 141
0.0770327003813 51 9
0.0500712552479 36 3
0.0924392404576 58 14
2.4522076288051 1854 56
0.1219684422704 79 16
0.2991436531474 135 98
0.6175454813902 355 126
0.0436518635494 22 12
0.4750349856848 225 145
0.1823107242358 98 44
0.115549050572 68 22
0.0603422819654 35 12
0.1527815224229 46 73
0.1348072256673 80 25
0.1181168072513 87 5
1.4430792538099 829 295
0.2465046412202 124 68
0.5905840362567 197 263
1.3544916483714 776 279
10.251768542413 3996 3989
100 55839 22050
ndoned Incoming Calls

702
548
978
713
716
151
1376
24
91
105
1222
805
114
134 937
1
8
24
67
20
12
1657
3346
182
905
213
936
631
251
126
3
130
14
 111
39
141
9
3
14
56
16
98
126
12
145
44
22
12
73
25
5
295
68
263
279
3989
22050

49.090909090909
16.651473716196
27.990841442473
43.528693528694
34.656340755082
22.337278106509
35.65690593418
5.0104384133612
2.8173374613003
1.6924564796905
38.597599494631
21.639784946237
48.717948717949
5.8489742470537
25
9.7560975609756
10.041841004184
32.057416267943
19.80198019802
5.8536585365854
46.284916201117
39.448243338835
33.828996282528
22.378832838774
23.48401323043
54.833040421793
73.372093023256
29.739336492891
28.125
0.8426966292135
18.030513176144
0.4416403785489
24.078091106291
28.057553956835
45.631067961165
15
7.6923076923077
19.444444444445
2.9319371727749
16.842105263158
42.06008583691
26.195426195426
35.294117647059
39.189189189189
30.985915492958
24.444444444445
25.531914893617
61.344537815126
23.809523809524
5.4347826086957
26.245551601424
35.416666666667
57.173913043478
26.445497630332
49.956167814653
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
41561 1445

Incomig Calls Taken

Department
via DID via AA
HOC 847 0
OPG 2676 20
IO SG 3056 0
CORB 1126 0
EO 1351 0
MBTCF 646 0
CRG 3080 1
FMS 484 0
TG 3066 0
MSG 6963 0
SAMG 2090 0
CBG 3269 0
ITG-T 141 0
IBS 2218 0
OP 5 0
DIA 74 0
OPGSEC 347 0
SPD 195 0
DSAD 86 0
UO 348 0
HRMG 1899 0
CLG 5199 0
RMG 401 0
RBSBSC 4027 41
IAG 704 0
OPG-RBS 774 0
OPG-LSD 258 0
OPG-LRAD 517 0
OPG-LFD 278 0
CRG-CRIAD 362 0
OPG-COMP 734 0
CBG-CC 833 2232
 CBG-JD 460 0
FID 106 0
ITG-BRMD 89 0
ITG-EASD 79 0
OP-IO 36 0
ITG-DDD 10 0
ITG-CS 1794 0
ITG-SMD 88 0
ITG-AMD 180 0
ITG-PCD 214 0
ITG-ENG 3 0
FCS-CBP 293 0
ITG-FMISD 52 0
ITG-RASD 30 0
ITG-CSSD 23 0
ITG-CDASD 41 0
ITG-CNDLSD 94 0
ITG-ECRD 49 0
CG 1046 0
PMD 99 0
SEG 251 0
FCS 876 0
GSG 4835 0
GRAND TOTAL 58802 2294

SUMMARY REPORT

INCOMING CALLS Operator 43006

via DID 58802
85792
via AA 2294

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1592
OPG 3380
IO SG 4575
CORB 1979
EO 2051
MBTCF 788
CRG 4851
 FMS 503
TG 3243
MSG 7079
SAMG 3189
CBG 4210
ITG-T 286
IBS 2362
OP 5
DIA 86
OPGSEC 377
SPD 280
DSAD 127
UO 375
HRMG 3551
CLG 8406
RMG 645
RBSBSC 5047
IAG 923
OPG-RBS 1456
OPG-LSD 1027
OPG-LRAD 701
OPG-LFD 417
CRG-CRIAD 368
OPG-COMP 946
CBG-CC 3081
CBG-JD 589
FID 147
ITG-BRMD 228
ITG-EASD 159
OP-IO 46
ITG-DDD 13
ITG-CS 1871
ITG-SMD 125
ITG-AMD 273
ITG-PCD 349
ITG-ENG 11
FCS-CBP 416
ITG-FMISD 91
ITG-RASD 47
ITG-CSSD 66
ITG-CDASD 171
 ITG-CNDLSD 142
ITG-ECRD 51
CG 1293
PMD 216
SEG 529
FCS 1180
GSG 9873
GRAND TOTAL 85792
 Abandoned Incoming Calls Total
1445 43006

Calls Taken
Total Abandoned Incoming Calls
via AA
0 847 745
20 2696 684
0 3056 1519
0 1126 853
0 1351 700
0 646 142
1 3081 1770
0 484 19
0 3066 177
0 6963 116
0 2090 1099
0 3269 941
0 141 145
0 2218 144
0 5 0
0 74 12
0 347 30
0 195 85
0 86 41
0 348 27
0 1899 1652
0 5199 3207
0 401 244
41 4068 979
0 704 219
0 774 682
0 258 769
0 517 184
0 278 139
0 362 6
0 734 212
2232 3065 16
 0 460 129
0 106 41
0 89 139
0 79 80
0 36 10
0 10 3
0 1794 77
0 88 37
0 180 93
0 214 135
0 3 8
0 293 123
0 52 39
0 30 17
0 23 43
0 41 130
0 94 48
0 49 2
0 1046 247
0 99 117
0 251 278
0 876 304
0 4835 5038
2294 61096 24696

43006
58802
2294

% SERVED CALLS ABANDONED CALLS

1.8556508765386 847 745

3.9397612831033 2696 684
5.3326650503544 3056 1519
2.3067418873555 1126 853
2.3906657963447 1351 700
0.9185005594927 646 142
5.6543733681462 3081 1770
0.5863017530772 484 19
3.7800727340545 3066 177
8.2513521074226 6963 116
3.7171298023126 2090 1099
4.9072174561731 3269 941
0.3333644162626 141 145
2.753170458784 2218 144
0.0058280492354 5 0
0.1002424468482 74 12
0.4394349123461 347 30
0.3263707571802 195 85
0.1480324505781 86 41
0.437103692652 348 27
4.1390805669526 1899 1652
9.7981163744871 5199 3207
0.7518183513614 401 244
5.8828328981723 4068 979
1.0758578888475 704 219
1.6971279373368 774 682
1.1970813129429 258 769
0.8170925027975 517 184
0.486059306229 278 139
0.4289444237225 362 6
1.1026669153301 734 212
3.5912439388288 3065 16
0.6865441999254 460 129
0.1713446475196 106 41
0.2657590451324 89 139
0.1853319656844 79 80
0.0536180529653 36 10
0.0151529280119 10 3
2.1808560238717 1794 77
0.145701230884 88 37
0.3182114882507 180 93
0.4067978366281 214 135
0.0128217083178 3 8
0.4848936963819 293 123
0.1060704960836 52 39
0.0547836628124 30 17
0.0769302499068 23 43
0.1993192838493 41 130
0.1655165982842 94 48
0.0594461022007 49 2
1.5071335322641 1046 247
0.2517717269676 99 117
0.6166076091011 251 278
1.375419619545 876 304
11.508066020142 4835 5038
100 61096 24696
ndoned Incoming Calls

745
684
1519
853
700
142
1770
19
177
116
1099
941
145
144 1166
0
12
30
85
41
27
1652
3207
244
979
219
682
769
184
139
6
212
16
 129
41
139
80
10
3
77
37
93
135
8
123
39
17
43
130
48
2
247
117
278
304
5038
24696

46.79648241206
20.236686390533
33.20218579235
43.102577059121
34.129692832765
18.020304568528
36.487322201608
3.7773359840954
5.4579093432007
1.6386495267693
34.462213860144
22.351543942993
50.699300699301
6.0965283657917
0
13.953488372093
7.9575596816976
30.357142857143
32.283464566929
7.2
46.522106448888
38.151320485368
37.829457364341
19.397661977412
23.726977248104
46.840659340659
74.878286270691
26.248216833096
33.333333333333
1.6304347826087
22.410147991543
0.519311911717
21.901528013582
27.891156462585
60.964912280702
50.314465408805
21.739130434783
23.076923076923
4.1154462854089
29.6
34.065934065934
38.681948424069
72.727272727273
29.567307692308
42.857142857143
36.170212765958
65.151515151515
76.023391812866
33.802816901409
3.921568627451
19.102861562258
54.166666666667
52.551984877127
25.762711864407
51.028056315203
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
39414 1173

Incomig Calls Taken

Department
via DID via AA
HOC 994 0
OPG 3163 30
IO SG 3068 0
CORB 1051 0
EO 1257 0
MBTCF 789 0
CRG 2950 7
FMS 474 0
TG 2873 0
MSG 6920 0
SAMG 1870 0
CBG 3064 0
ITG-T 133 0
IBS 2169 0
OP 4 0
DIA 76 0
OPGSEC 351 0
SPD 138 0
DSAD 127 0
UO 235 0
HRMG 2499 0
CLG 4900 0
RMG 342 0
RBSBSC 3585 55
IAG 621 0
OPG-RBS 835 0
OPG-LSD 202 0
OPG-LRAD 418 0
OPG-LFD 316 0
CRG-CRIAD 401 0
OPG-COMP 793 0
CBG-CC 838 2485
 CBG-JD 400 0
FID 109 0
ITG-BRMD 52 0
ITG-EASD 38 0
OP-IO 18 0
ITG-DDD 2 0
ITG-CS 1818 0
ITG-SMD 76 0
ITG-AMD 109 0
ITG-PCD 151 0
ITG-ENG 6 0
FCS-CBP 216 0
ITG-FMISD 17 0
ITG-RASD 22 0
ITG-CSSD 28 0
ITG-CDASD 25 0
ITG-CNDLSD 59 0
ITG-ECRD 23 0
CG 855 0
PMD 94 0
SEG 258 0
FCS 891 0
GSG 4210 0
GRAND TOTAL 56933 2577

SUMMARY REPORT

INCOMING CALLS Operator 40587

via DID 56933
83189
via AA 2577

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1714
OPG 4026
IO SG 3948
CORB 1679
EO 2145
MBTCF 922
CRG 4406
 FMS 510
TG 2988
MSG 7055
SAMG 3082
CBG 3851
ITG-T 275
IBS 2269
OP 5
DIA 93
OPGSEC 408
SPD 196
DSAD 187
UO 265
HRMG 4646
CLG 7851
RMG 542
RBSBSC 4445
IAG 871
OPG-RBS 1672
OPG-LSD 832
OPG-LRAD 564
OPG-LFD 383
CRG-CRIAD 408
OPG-COMP 1014
CBG-CC 3334
CBG-JD 547
FID 159
ITG-BRMD 135
ITG-EASD 117
OP-IO 26
ITG-DDD 8
ITG-CS 1909
ITG-SMD 121
ITG-AMD 162
ITG-PCD 187
ITG-ENG 7
FCS-CBP 351
ITG-FMISD 47
ITG-RASD 41
ITG-CSSD 44
ITG-CDASD 84
 ITG-CNDLSD 68
ITG-ECRD 61
CG 1164
PMD 173
SEG 553
FCS 1210
GSG 9429
GRAND TOTAL 83189
 Abandoned Incoming Calls Total
1173 40587

Calls Taken
Total Abandoned Incoming Calls
via AA
0 994 720
30 3193 833
0 3068 880
0 1051 628
0 1257 888
0 789 133
7 2957 1449
0 474 36
0 2873 115
0 6920 135
0 1870 1212
0 3064 787
0 133 142
0 2169 100
0 4 1
0 76 17
0 351 57
0 138 58
0 127 60
0 235 30
0 2499 2147
0 4900 2951
0 342 200
55 3640 805
0 621 250
0 835 837
0 202 630
0 418 146
0 316 67
0 401 7
0 793 221
2485 3323 11
 0 400 147
0 109 50
0 52 83
0 38 79
0 18 8
0 2 6
0 1818 91
0 76 45
0 109 53
0 151 36
0 6 1
0 216 135
0 17 30
0 22 19
0 28 16
0 25 59
0 59 9
0 23 38
0 855 309
0 94 79
0 258 295
0 891 319
0 4210 5219
2577 59510 23679

40587
56933
2577

% SERVED CALLS ABANDONED CALLS

2.0603685583431 994 720

4.8395821562947 3193 833
4.745819759824 3068 880
2.0182956881319 1051 628
2.5784659029439 1257 888
1.1083196095638 789 133
5.2963733185878 2957 1449
0.6130618230776 474 36
3.591821034031 2873 115
8.4806885525731 6920 135
3.7048167425982 1870 1212
4.6292178052387 3064 787
0.3305725516595 133 142
2.7275240716922 2169 100
0.0060104100302 4 1
0.1117936265612 76 17
0.4904494584621 351 57
0.2356080731828 138 58
0.2247893351284 127 60
0.3185517315991 235 30
5.5848730000361 2499 2147
9.4375458293765 4900 2951
0.6515284472707 342 200
5.3432545168231 3640 805
1.047013427256 621 250
2.0098811140896 835 837
1.0001322290207 202 630
0.6779742514034 418 146
0.4603974083112 316 67
0.4904494584621 401 7
1.2189111541189 793 221
4.0077414081189 3323 11
0.6575388573008 400 147
0.1911310389595 109 50
0.1622810708147 52 83
0.140643594706 38 79
0.0312541321569 18 8
0.0096166560483 2 6
2.2947745495198 1818 91
0.1454519227302 76 45
0.1947372849776 109 53
0.2247893351284 151 36
0.0084145740422 6 1
0.4219307841181 216 135
0.0564978542836 17 30
0.0492853622474 22 19
0.0528916082655 28 16
0.1009748885069 25 59
0.0817415764103 59 9
0.0733270023681 23 38
1.3992234550241 855 309
0.207960187044 94 79
0.6647513493371 258 295
1.4545192273017 891 319
11.334431234899 4210 5219
100 59510 23679
ndoned Incoming Calls

720
833
880
628
888
133
1449
36
115
135
1212
787
142
100 1107
1
17
57
58
60
30
2147
2951
200
805
250
837
630
146
67
7
221
11
 147
50
83
79
8
6
91
45
53
36
1
135
30
19
16
59
9
38
309
79
295
319
5219
23679

42.007001166861
20.690511674118
22.289766970618
37.403216200119
41.398601398601
14.425162689805
32.886972310486
7.0588235294118
3.8487282463186
1.9135364989369
39.325113562622
20.436250324591
51.636363636364
4.40722785368
20
18.279569892473
13.970588235294
29.591836734694
32.085561497326
11.320754716981
46.211795092553
37.587568462616
36.90036900369
18.110236220473
28.702640642939
50.05980861244
75.721153846154
25.886524822695
17.493472584856
1.7156862745098
21.794871794872
0.3299340131974
26.873857404022
31.446540880503
61.481481481482
67.521367521368
30.769230769231
75
4.7668936616029
37.190082644628
32.716049382716
19.251336898396
14.285714285714
38.461538461539
63.829787234043
46.341463414634
36.363636363636
70.238095238095
13.235294117647
62.295081967213
26.546391752577
45.664739884393
53.345388788427
26.363636363636
55.350514370559
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
33163 909

Incomig Calls Taken

Department
via DID via AA
HOC 850 0
OPG 2583 22
IO SG 3206 0
CORB 1033 0
EO 1269 0
MBTCF 690 0
CRG 3018 8
FMS 537 0
TG 2973 0
MSG 6735 0
SAMG 1953 0
CBG 3025 0
ITG-T 147 0
IBS 2016 0
OP 11 0
DIA 56 0
OPGSEC 265 0
SPD 140 0
DSAD 88 0
UO 232 0
HRMG 2477 0
CLG 4445 0
RMG 380 0
RBSBSC 3424 44
IAG 596 0
OPG-RBS 690 0
OPG-LSD 538 0
OPG-LRAD 330 0
OPG-LFD 376 0
CRG-CRIAD 503 0
OPG-COMP 748 0
CBG-CC 351 2482
 CBG-JD 136 0
FID 136 0
ITG-BRMD 50 0
ITG-EASD 41 0
OP-IO 20 0
ITG-DDD 14 0
ITG-CS 1805 0
ITG-SMD 79 0
ITG-AMD 85 0
ITG-PCD 104 0
ITG-ENG 11 0
FCS-CBP 149 0
ITG-FMISD 33 0
ITG-RASD 40 0
ITG-CSSD 22 0
ITG-CDASD 28 0
ITG-CNDLSD 72 0
ITG-ECRD 55 0
CG 824 0
PMD 70 0
SEG 238 0
FCS 758 0
GSG 3870 0
GRAND TOTAL 54325 2556

SUMMARY REPORT

INCOMING CALLS Operator 34072

via DID 54325
78465
via AA 2556

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1549
OPG 3469
IO SG 4137
CORB 1791
EO 1860
MBTCF 868
CRG 4282
 FMS 583
TG 3135
MSG 6846
SAMG 2916
CBG 3874
ITG-T 270
IBS 2016
OP 11
DIA 91
OPGSEC 315
SPD 219
DSAD 121
UO 258
HRMG 4441
CLG 7275
RMG 559
RBSBSC 4201
IAG 862
OPG-RBS 1560
OPG-LSD 1070
OPG-LRAD 520
OPG-LFD 499
CRG-CRIAD 508
OPG-COMP 970
CBG-CC 2841
CBG-JD 258
FID 182
ITG-BRMD 127
ITG-EASD 122
OP-IO 28
ITG-DDD 23
ITG-CS 1889
ITG-SMD 124
ITG-AMD 167
ITG-PCD 108
ITG-ENG 12
FCS-CBP 309
ITG-FMISD 62
ITG-RASD 66
ITG-CSSD 22
ITG-CDASD 78
 ITG-CNDLSD 75
ITG-ECRD 84
CG 1099
PMD 134
SEG 421
FCS 1038
GSG 8120
GRAND TOTAL 78465
 Abandoned Incoming Calls Total
909 34072

Calls Taken
Total Abandoned Incoming Calls
via AA
0 850 699
22 2605 864
0 3206 931
0 1033 758
0 1269 591
0 690 178
8 3026 1256
0 537 46
0 2973 162
0 6735 111
0 1953 963
0 3025 849
0 147 123
0 2016 0
0 11 0
0 56 35
0 265 50
0 140 79
0 88 33
0 232 26
0 2477 1964
0 4445 2830
0 380 179
44 3468 733
0 596 266
0 690 870
0 538 532
0 330 190
0 376 123
0 503 5
0 748 222
2482 2833 8
 0 136 122
0 136 46
0 50 77
0 41 81
0 20 8
0 14 9
0 1805 84
0 79 45
0 85 82
0 104 4
0 11 1
0 149 160
0 33 29
0 40 26
0 22 0
0 28 50
0 72 3
0 55 29
0 824 275
0 70 64
0 238 183
0 758 280
0 3870 4250
2556 56881 21584

34072
54325
2556

% SERVED CALLS ABANDONED CALLS

1.974128592366 850 699

4.4210794621806 2605 864
5.2724144523036 3206 931
2.2825463582489 1033 758
2.3704836551329 1269 591
1.1062257057287 690 178
5.4572102211177 3026 1256
0.7430064359906 537 46
3.9954119671191 2973 162
8.7249091951826 6735 111
3.7163066335309 1953 963
4.9372331612821 3025 849
0.3441024660677 147 123
2.5692984133053 2016 0
0.0140189893583 11 0
0.1159752756006 56 35
0.401452877079 265 50
0.2791053335882 140 79
0.1542088829414 88 33
0.3288090231313 232 26
5.6598483400242 2477 1964
9.2716497801568 4445 2830
0.7124195501179 380 179
5.3539794812974 3468 733
1.0985789842605 596 266
1.9881475817243 690 870
1.3636653284904 538 532
0.6627158605748 330 190
0.6359523354362 376 123
0.6474224176384 503 5
1.2362199706876 748 222
3.6207226151788 2833 8
0.3288090231313 136 122
0.2319505512012 136 46
0.1618556044096 50 77
0.1554833365195 41 81
0.0356847001848 20 8
0.0293124322947 14 9
2.4074428088957 1805 84
0.1580322436755 79 45
0.2128337475307 85 82
0.1376409864271 104 4
0.0152934429363 11 1
0.3938061556108 149 160
0.0790161218378 33 29
0.0841139361499 40 26
0.0280379787166 22 0
0.0994073790862 28 50
0.0955840183521 72 3
0.1070541005544 55 29
1.4006244822532 824 275
0.1707767794558 70 64
0.53654495635 238 183
1.3228828139935 758 280
10.348563053591 3870 4250
100 56881 21584
ndoned Incoming Calls

699
864
931
758
591
178
1256
46
162
111
963
849
123
0 1099
0
35
50
79
33
26
1964
2830
179
733
266
870
532
190
123
5
222
8
 122
46
77
81
8
9
84
45
82
4
1
160
29
26
0
50
3
29
275
64
183
280
4250
21584

45.125887669464
24.906313058518
22.504230118443
42.322724734785
31.774193548387
20.506912442396
29.332087809435
7.8902229845626
5.1674641148325
1.6213847502191
33.024691358025
21.915332989159
45.555555555556
0
0
38.461538461539
15.873015873016
36.073059360731
27.272727272727
10.077519379845
44.224273812205
38.900343642612
32.021466905188
17.448226612711
30.858468677494
55.769230769231
49.719626168224
36.538461538462
24.649298597194
0.9842519685039
22.886597938144
0.2815909890884
47.286821705426
25.274725274725
60.629921259843
66.393442622951
28.571428571429
39.130434782609
4.4467972472208
36.290322580645
49.101796407186
3.7037037037037
8.3333333333333
51.779935275081
46.774193548387
39.393939393939
0
64.102564102564
 4
34.52380952381
25.022747952684
47.761194029851
43.467933491687
26.974951830443
52.339901477833
Metrobank Operator Reports

External Incoming Calls Taken Abandoned Incoming Call

Operator
35414 704

Incomig Calls Taken

Department
via DID via AA
HOC 933 0
OPG 3035 26
IO SG 3436 0
CORB 1032 0
EO 1322 0
MBTCF 515 0
CRG 3068 1
FMS 618 0
TG 3393 0
MSG 7991 0
SAMG 2193 0
CBG 3451 0
ITG-T 168 0
IBS 2548 0
OP 13 0
DIA 64 0
OPGSEC 301 0
SPD 187 0
DSAD 103 0
UO 261 0
HRMG 2968 0
CLG 5090 0
RMG 431 0
RBSBSC 3435 43
IAG 741 0
OPG-RBS 725 0
OPG-LSD 184 0
OPG-LRAD 521 0
OPG-LFD 355 0
CRG-CRIAD 452 0
OPG-COMP 572 0
CBG-CC 830 2556
 CBG-JD 429 0
FID 145 0
ITG-BRMD 76 0
ITG-EASD 19 0
OP-IO 30 0
ITG-DDD 10 0
ITG-CS 2209 0
ITG-SMD 95 0
ITG-AMD 103 0
ITG-PCD 120 0
ITG-ENG 6 0
FCS-CBP 158 0
ITG-FMISD 38 0
ITG-RASD 34 0
ITG-CSSD 22 0
ITG-CDASD 23 0
ITG-CNDLSD 105 0
ITG-ECRD 48 0
CG 966 0
PMD 106 0
SEG 262 0
FCS 916 0
GSG 4630 0
GRAND TOTAL 61486 2626

SUMMARY REPORT

INCOMING CALLS Operator 36118

via DID 61486
87958
via AA 2626

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1837
OPG 3767
IO SG 4587
CORB 1633
EO 1925
MBTCF 672
CRG 4369
 FMS 685
TG 3620
MSG 8078
SAMG 3391
CBG 4310
ITG-T 335
IBS 2621
OP 15
DIA 127
OPGSEC 317
SPD 296
DSAD 141
UO 285
HRMG 5033
CLG 8505
RMG 606
RBSBSC 4473
IAG 1024
OPG-RBS 1368
OPG-LSD 740
OPG-LRAD 841
OPG-LFD 449
CRG-CRIAD 457
OPG-COMP 700
CBG-CC 3390
CBG-JD 576
FID 210
ITG-BRMD 180
ITG-EASD 69
OP-IO 51
ITG-DDD 12
ITG-CS 2256
ITG-SMD 160
ITG-AMD 155
ITG-PCD 131
ITG-ENG 14
FCS-CBP 321
ITG-FMISD 88
ITG-RASD 56
ITG-CSSD 23
ITG-CDASD 100
 ITG-CNDLSD 105
ITG-ECRD 77
CG 1297
PMD 205
SEG 474
FCS 1088
GSG 9713
GRAND TOTAL 87958
 Abandoned Incoming Calls Total
704 36118

Calls Taken
Total Abandoned Incoming Calls
via AA
0 933 904
26 3061 706
0 3436 1151
0 1032 601
0 1322 603
0 515 157
1 3069 1300
0 618 67
0 3393 227
0 7991 87
0 2193 1198
0 3451 859
0 168 167
0 2548 73
0 13 2
0 64 63
0 301 16
0 187 109
0 103 38
0 261 24
0 2968 2065
0 5090 3415
0 431 175
43 3478 995
0 741 283
0 725 643
0 184 556
0 521 320
0 355 94
0 452 5
0 572 128
2556 3386 4
 0 429 147
0 145 65
0 76 104
0 19 50
0 30 21
0 10 2
0 2209 47
0 95 65
0 103 52
0 120 11
0 6 8
0 158 163
0 38 50
0 34 22
0 22 1
0 23 77
0 105 0
0 48 29
0 966 331
0 106 99
0 262 212
0 916 172
0 4630 5083
2626 64112 23846

36118
61486
2626

% SERVED CALLS ABANDONED CALLS

2.0884967825553 933 904

4.2827258464267 3061 706
5.2149889720094 3436 1151
1.8565679074104 1032 601
2.1885445326178 1322 603
0.7640010004775 515 157
4.9671434093545 3069 1300
0.7787807817367 618 67
4.1156006275723 3393 227
9.18392869324 7991 87
3.8552490961595 2193 1198
4.9000659405626 3451 859
0.380863593988 168 167
2.9798312831124 2548 73
0.0170535937607 13 2
0.1443870938402 64 63
0.3603992814753 301 16
0.3365242502103 187 109
0.1603037813502 103 38
0.3240182814525 261 24
5.7220491598263 2968 2065
9.6693876622934 5090 3415
0.6889651879306 431 175
5.0853816594284 3478 995
1.1641920007276 741 283
1.5552877509721 725 643
0.8413106255258 184 556
0.9561381568476 521 320
0.510470906569 355 94
0.5195661565747 452 5
0.7958343754974 572 128
3.8541121899088 3386 4
0.6548580004093 429 147
0.2387503126492 145 65
0.2046431251279 76 104
0.078446531299 19 50
0.0579822187862 30 21
0.0136428750085 10 2
2.564860501603 2209 47
0.1819050001137 95 65
0.1762204688601 103 52
0.1489347188431 120 11
0.0159166875099 6 8
0.3649469064781 158 163
0.1000477500625 38 50
0.0636667500398 34 22
0.0261488437663 22 1
0.1136906250711 23 77
0.1193751563246 105 0
0.0875417813047 48 29
1.4745674071716 966 331
0.2330657813957 106 99
0.5388935628368 262 212
1.2369540007731 916 172
11.042770413152 4630 5083
100 64112 23846
ndoned Incoming Calls

904
706
1151
601
603
157
1300
67
227
87
1198
859
167
73 982
2
63
16
109
38
24
2065
3415
175
995
283
643
556
320
94
5
128
4
 147
65
104
50
21
2
47
65
52
11
8
163
50
22
1
77
0
29
331
99
212
172
5083
23846

49.210669569951
18.741704273958
25.092653150207
36.80342927128
31.324675324675
23.363095238095
29.755092698558
9.7810218978102
6.2707182320442
1.0769992572419
35.328811560012
19.930394431555
49.850746268657
2.7851964898894
13.333333333333
49.606299212599
5.0473186119874
36.824324324324
26.950354609929
8.421052631579
41.029207232267
40.152851263962
28.877887788779
22.244578582607
27.63671875
47.002923976608
75.135135135135
38.049940546968
20.935412026726
1.0940919037199
18.285714285714
0.117994100295
25.520833333333
30.952380952381
57.777777777778
72.463768115942
41.176470588235
16.666666666667
2.0833333333333
40.625
33.548387096774
8.3969465648855
57.142857142857
50.778816199377
56.818181818182
39.285714285714
4.3478260869565
77
 0
37.662337662338
25.520431765613
48.292682926829
44.725738396625
15.808823529412
52.331926284361
Metrobank Operator Reports

External Incominng Calls Taken Abandoned Incoming Call

Operator
31628 767

Incomig Calls Taken

Department
via DID via AA
HOC 679 0
OPG 2370 30
IO SG 2693 0
CORB 946 0
EO 1089 0
MBTCF 671 0
CRG 2379 10
FMS 439 0
TG 2485 0
MSG 7572 0
SAMG 1968 0
CBG 2988 0
ITG-T 110 0
IBS 2211 0
OP 7 0
DIA 78 0
OPGSEC 193 0
SPD 165 0
DSAD 119 0
UO 225 0
HRMG 2983 0
CLG 4311 0
RMG 355 0
RBSBSC 2874 16
IAG 476 0
OPG-RBS 632 0
OPG-LSD 143 0
OPG-LRAD 451 0
OPG-LFD 508 0
CRG-CRIAD 324 0
OPG-COMP 471 0
CBG-CC 726 1995
 CBG-JD 381 0
FID 142 0
ITG-BRMD 55 0
ITG-EASD 26 0
OP-IO 10 0
ITG-DDD 8 0
ITG-CS 1676 0
ITG-SMD 80 0
ITG-AMD 96 0
ITG-PCD 105 0
ITG-ENG 8 0
FCS-CBP 89 0
ITG-FMISD 30 0
ITG-RASD 27 0
ITG-CSSD 16 0
ITG-CDASD 16 0
ITG-CNDLSD 74 0
ITG-ECRD 50 0
CG 691 0
PMD 78 0
SEG 209 0
FCS 766 0
GSG 3372 0
GRAND TOTAL 51646 2051

SUMMARY REPORT

INCOMING CALLS Operator 32395

via DID 51646
73336
via AA 2051

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1288
OPG 2965
IO SG 3504
CORB 1416
EO 1684
MBTCF 816
CRG 3595
 FMS 504
TG 2665
MSG 7608
SAMG 3016
CBG 3529
ITG-T 231
IBS 2277
OP 8
DIA 115
OPGSEC 223
SPD 300
DSAD 169
UO 251
HRMG 4537
CLG 7232
RMG 545
RBSBSC 3708
IAG 732
OPG-RBS 1270
OPG-LSD 567
OPG-LRAD 723
OPG-LFD 658
CRG-CRIAD 329
OPG-COMP 586
CBG-CC 2724
CBG-JD 502
FID 187
ITG-BRMD 127
ITG-EASD 55
OP-IO 22
ITG-DDD 11
ITG-CS 1707
ITG-SMD 153
ITG-AMD 133
ITG-PCD 106
ITG-ENG 11
FCS-CBP 193
ITG-FMISD 66
ITG-RASD 54
ITG-CSSD 17
ITG-CDASD 88
 ITG-CNDLSD 77
ITG-ECRD 70
CG 1012
PMD 166
SEG 375
FCS 961
GSG 7468
GRAND TOTAL 73336
 Abandoned Incoming Calls Total
767 32395

Calls Taken
Total Abandoned Incoming Calls
via AA
0 679 609
30 2400 565
0 2693 811
0 946 470
0 1089 595
0 671 145
10 2389 1206
0 439 65
0 2485 180
0 7572 36
0 1968 1048
0 2988 541
0 110 121
0 2211 66
0 7 1
0 78 37
0 193 30
0 165 135
0 119 50
0 225 26
0 2983 1554
0 4311 2921
0 355 190
16 2890 818
0 476 256
0 632 638
0 143 424
0 451 272
0 508 150
0 324 5
0 471 115
1995 2721 3
 0 381 121
0 142 45
0 55 72
0 26 29
0 10 12
0 8 3
0 1676 31
0 80 73
0 96 37
0 105 1
0 8 3
0 89 104
0 30 36
0 27 27
0 16 1
0 16 72
0 74 3
0 50 20
0 691 321
0 78 88
0 209 166
0 766 195
0 3372 4096
2051 53697 19639

32395
51646
2051

% SERVED CALLS ABANDONED CALLS

1.7562997709174 679 609

4.0430347987346 2400 565
4.7780080724337 2693 811
1.9308388785862 946 470
2.2962801352678 1089 595
1.1126868113887 671 145
4.902094469292 2389 1206
0.6872477364459 439 65
3.6339587651358 2485 180
10.374168212065 7572 36
4.1125777244464 1968 1048
4.8120977419003 2988 541
0.3149885458711 110 121
3.1048870950147 2211 66
0.0109086942293 7 1
0.1568124795462 78 37
0.3040798516418 193 30
0.4090760335988 165 135
0.230446165594 119 50
0.3422602814443 225 26
6.1865932147922 2983 1554
9.8614595832879 4311 2921
0.7431547943711 355 190
5.0561797752809 2890 818
0.998145521981 476 256
1.7317552089015 632 638
0.7731537035017 143 424
0.9858732409731 451 272
0.89724010036 508 150
0.44862005018 324 5
0.7990618522963 471 115
3.7144103850769 2721 3
0.6845205628886 381 121
0.2549907276099 142 45
0.1731755208902 55 72
0.0749972728264 26 29
0.0299989091306 10 12
0.0149994545653 8 3
2.3276426311771 1676 31
0.2086287771354 80 73
0.1813570415621 96 37
0.1445401985382 105 1
0.0149994545653 8 3
0.2631722482819 89 104
0.0899967273917 30 36
0.0736336860478 27 27
0.0231809752373 16 1
0.1199956365223 16 72
0.104996181957 74 3
0.0954510745064 50 20
1.3799498200066 691 321
0.226355405258 78 88
0.5113450419985 209 166
1.3104068942948 766 195
10.183266063052 3372 4096
100 53697 19639
ndoned Incoming Calls

609
565
811
470
595
145
1206
65
180
36
1048
541
121
66 759
1
37
30
135
50
26
1554
2921
190
818
256
638
424
272
150
5
115
3
 121
45
72
29
12
3
31
73
37
1
3
104
36
27
1
72
3
20
321
88
166
195
4096
19639

47.282608695652
19.055649241147
23.14497716895
33.19209039548
35.332541567696
17.769607843137
33.546592489569
12.896825396825
6.7542213883677
0.4731861198738
34.74801061008
15.330121847549
52.380952380952
2.8985507246377
12.5
32.173913043478
13.452914798206
45
29.585798816568
10.358565737052
34.25170817721
40.389933628319
34.862385321101
22.060409924488
34.972677595629
50.236220472441
74.779541446208
37.62102351314
22.796352583587
1.5197568389058
19.62457337884
0.1101321585903
24.103585657371
24.064171122995
56.692913385827
52.727272727273
54.545454545455
27.272727272727
1.8160515524312
47.712418300654
27.819548872181
0.9433962264151
27.272727272727
53.886010362694
54.545454545455
50
5.8823529411765
81.818181818182
3.8961038961039
28.571428571429
31.719367588933
53.012048192771
44.266666666667
20.291363163372
54.847348687734
Metrobank Operator Reports

External Incominng Calls Taken Abandoned Incoming Call

Operator
37709 671

Incoming Calls Taken

Department
via DID via AA
HOC 849 0
OPG 2458 4
IO SG 3949 0
CORB 1056 0
EO 1263 0
MBTCF 527 0
CRG 3258 4
FMS 577 0
TG 3287 0
MSG 7922 0
SAMG 2190 0
CBG 3204 0
ITG-T 101 0
IBS 2151 0
OP 4 0
DIA 42 0
OPGSEC 264 0
SPD 158 0
DSAD 84 0
UO 235 0
HRMG 2532 0
CLG 5143 0
RMG 894 0
RBSBSC 2727 28
IAG 535 0
OPG-RBS 736 0
OPG-LSD 198 0
OPG-LRAD 646 0
OPG-LFD 770 0
CRG-CRIAD 324 0
OPG-COMP 714 0
CBG-CC 842 1976
 CBG-JD 264 0
FID 224 0
ITG-BRMD 32 0
ITG-EASD 31 0
OP-IO 23 0
ITG-DDD 9 0
ITG-CS 2008 0
ITG-SMD 84 0
ITG-AMD 105 0
ITG-PCD 111 0
ITG-ENG 2 0
FCS-CBP 116 0
ITG-FMISD 44 0
ITG-RASD 31 0
ITG-CSSD 7 0
ITG-CDASD 11 0
ITG-CNDLSD 87 0
ITG-ECRD 48 0
CG 1002 0
PMD 116 0
SEG 184 0
FCS 857 0
GSG 3603 0
GRAND TOTAL 58639 2012

SUMMARY REPORT

INCOMING CALLS Operator 38380

via DID 58639
86592
via AA 2012

GRAND TOTAL (INCOMING via DID and AA |

DEPARTMENT
ABANDONED CALLS)
HOC 1876
OPG 2935
IO SG 5780
CORB 1843
EO 1970
MBTCF 678
CRG 4605
 FMS 662
TG 3518
MSG 7959
SAMG 3397
CBG 4013
ITG-T 308
IBS 2206
OP 5
DIA 66
OPGSEC 283
SPD 372
DSAD 119
UO 286
HRMG 4254
CLG 8866
RMG 1138
RBSBSC 3888
IAG 956
OPG-RBS 1317
OPG-LSD 785
OPG-LRAD 1254
OPG-LFD 980
CRG-CRIAD 327
OPG-COMP 860
CBG-CC 2822
CBG-JD 429
FID 306
ITG-BRMD 128
ITG-EASD 70
OP-IO 41
ITG-DDD 22
ITG-CS 2057
ITG-SMD 173
ITG-AMD 145
ITG-PCD 114
ITG-ENG 11
FCS-CBP 220
ITG-FMISD 113
ITG-RASD 98
ITG-CSSD 32
ITG-CDASD 43
 ITG-CNDLSD 94
ITG-ECRD 83
CG 1570
PMD 208
SEG 422
FCS 1126
GSG 8759
GRAND TOTAL 86592
 Abandoned Incoming Calls Total
671 38380

g Calls Taken
Total Abandoned Incoming Calls
via AA
0 849 1027
4 2462 473
0 3949 1831
0 1056 787
0 1263 707
0 527 151
4 3262 1343
0 577 85
0 3287 231
0 7922 37
0 2190 1207
0 3204 809
0 101 207
0 2151 55
0 4 1
0 42 24
0 264 19
0 158 214
0 84 35
0 235 51
0 2532 1722
0 5143 3723
0 894 244
28 2755 1133
0 535 421
0 736 581
0 198 587
0 646 608
0 770 210
0 324 3
0 714 146
1976 2818 4
 0 264 165
0 224 82
0 32 96
0 31 39
0 23 18
0 9 13
0 2008 49
0 84 89
0 105 40
0 111 3
0 2 9
0 116 104
0 44 69
0 31 67
0 7 25
0 11 32
0 87 7
0 48 35
0 1002 568
0 116 92
0 184 238
0 857 269
0 3603 5156
2012 60651 25941

38380
58639
2012

% SERVED CALLS ABANDONED CALLS

2.1664818920917 849 1027

3.3894586104952 2462 473
6.6749815225425 3949 1831
2.1283721359941 1056 787
2.275036954915 1263 707
0.7829822616408 527 151
5.3180432372506 3262 1343
0.764504804139 577 85
4.0627309682188 3287 231
9.1913802660754 7922 37
3.9229951958611 2190 1207
4.6343773096822 3204 809
0.3556910569106 101 207
2.5475794530673 2151 55
0.0057742054693 4 1
0.0762195121951 42 24
0.3268200295639 264 19
0.429600886918 158 214
0.13742609017 84 35
0.3302845528455 235 51
4.9126940133038 2532 1722
10.238821138211 5143 3723
1.3142091648189 894 244
4.490022172949 2755 1133
1.1040280857354 535 421
1.5209257206209 736 581
0.9065502586844 198 587
1.4481707317073 646 608
1.1317442719882 770 210
0.377633037694 324 3
0.9931633407243 714 146
3.2589615668884 2818 4
0.4954268292683 264 165
0.3533813747228 224 82
0.1478196600148 32 96
0.0808388765706 31 39
0.0473484848485 23 18
0.025406504065 9 13
2.3755081300813 2008 49
0.1997875092387 84 89
0.1674519586105 105 40
0.1316518847007 111 3
0.0127032520325 2 9
0.2540650406504 116 104
0.1304970436068 44 69
0.1131744271988 31 67
0.0369549150037 7 25
0.0496581670362 11 32
0.1085550628234 87 7
0.0958518107908 48 35
1.8131005173688 1002 568
0.240206947524 116 92
0.4873429416112 184 238
1.3003510716925 857 269
10.115253141168 3603 5156
100 60651 25941
ndoned Incoming Calls

1027
473
1831
787
707
151
1343
85
231
37
1207
809
207
55 715
1
24
19
214
35
51
1722
3723
244
1133
421
581
587
608
210
3
146
4
 165
82
96
39
18
13
49
89
40
3
9
104
69
67
25
32
7
35
568
92
238
269
5156
25941

54.744136460554
16.115843270869
31.678200692042
42.70211611503
35.888324873097
22.271386430679
29.163952225842
12.839879154079
6.5662308129619
0.46488252293
35.531351192229
20.159481684525
67.207792207792
2.4932003626473
20
36.363636363636
6.7137809187279
57.52688172043
29.411764705882
17.832167832168
40.479548660085
41.991879088653
21.441124780316
29.140946502058
44.037656903766
44.115413819286
74.777070063694
48.484848484849
21.428571428572
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