ICAP AFC 2 business communication most repeated questions based on students

feedback.

Q1. Arrange a/c to speed from fastest to slowest.

A) y network—circle—chain
B) y network–chain—circle.
(FEEDBACK: Y NETWORK USES TWO MEDIUMS SO INFO. TRAVELS FASTER THAN ALL
OTHER NETWORKS. CIRCLE NETWORK IS NOT STRICTLY HIERARCHICAL SO INFO.
TRAVELS FASTER THAN CHAIN.)

Q2. What is the most important objective of business communication.

A) good will.
B) relationship between sender and receiver.
C) get a feedback.
D) make the receiver understand the message.
(FEEDBACK: RECEIVER IS THE MOST KEY CONSIDERATION IN A BUSINESS MESSAGE.)

Q3. Which of the following is the Limitation of Email

A)Absentee of Non-verbal
B)Insensitive to Send Personal messages
C)Both a and B
D)none.
(FEEDBACK: EMAIL CANNOT BE USED FOR SHARING SENSITIVE INFO. AND IT IS NOT
ORAL SO IT IS ABSENT OF NON VERBALS)

Q4. WHICH one is the creative thinker

A) Brainstormer
B)Analytical Person
C)Judgmental
D)All of the above
(FEEDBACK: OPTION B,C ARE CHARACTERISTICS OF A CRITICAL THINKER SO THE
ANSWER MUST BE A.)

Q5. Which of the following are nonverbal.

A) movement and gesture
B) voice and touch
C) grapevine and facial expression
D) both A and B
(FEEDBACK: GIVEN IN THE BOOK….VOICE IS ALSO THERE)

Q6. Which if the following is not a feature of discussion board over the internet?
A) there are limited number of members.
B) members can post pictures and texts, only.
C) none of above
(FEEDBACK: A DISCUSSION BOARD HAS NO LIMIT OF NUMBER OF MEMBERS. Check the
features of Discussion Board from book)

Q7. Which statement has the highest degree of clarity.

A) The statement of overdue amounts would be forwarded to you shortly.
B) (wrong statement)
C) We will discuss the issue of non-founding loans at 2:00 P.m on 9-05-2018 in my office.
D) The consignment of hand-stocked carpets is unsatisfactory.

Q8. Sitting with straight back without any non verbal?

A)Alertness
B)Thinking
C)Impatient

Q9. Listening is an active.

A) receiving of information.
B) understanding of information.
C) both A and B.
D) none of these.
(FEEDBACK: LISTENING INVOLVES ACTIVE RECEIVING OF INFORMATION AND
UNDERSTANDING OF INFORMATION.)

Q10.
Sentence: We cannot repair your computer today.
Rectified: Your computer will be repaired tomorrow.
Which C has been added?
A) correction
B) courtesy
C) clarity.
(FEEDBACK: THE TONE OF THE MESSAGE IS MADE POLITE)

Q11. which is a ingredients of intra personal communication?

A) self concept
B) perception
C) expectation
D) all of above.
(FEEDBACK: GIVEN IN THE BOOK)

Q12. Likelihood of low response can be avoided by:

a) Dedicated server
b) High bandwidth
c) Both A and B
d) Service agreement security
(FEEDBACK: LOW RESPONSE MEANS SLOW SPEED OR INTERNET TRAFFIC ISSUES
WHICH CAN BE OVERCOME BY INCREASING BANDWIDHTH. No relation with dedicated
hosting.)

Q13. Which of the following is not used for showing trends?

A)pie chart.
B)line graph.
C)pictogram.
D)none of these.
(FEEDBACK: REFER BOOK)

Q14. Which of the following is not an ingredient of intra personal communication?

A) self concept.
B) perception.
C) expectation.
D) none of above.

Q15. Which of the following BEST describes a blogosphere?

A) a person who writes blog.
B) the online community of blogs and bloggers.
(FEEDBACK: BOOK DEFINITION.)

Q16. Which of the following is decentralized and allows only horizontal communication.
A)wheel
B)chain
C)circle
D)all channel.
(FEEDBACK: BOOK DEFINITION.)

Q17. A barrier to effective listening, ‘EMOTION’, can be overcome by..

A) remain objective and professional.

Q18. The supervisor of a sales department wants to evaluate performance of his employee.
What should he use?
A)face to face
B)letter
C)memo
(FEEDBACK: INTERNAL EVALUATION HAI TOU MEMO NAHI HO SAKTA. LETTER
EXTERNAL TO ORGANIZATION K LIYAY USE HOTA HAI. TOU SUPERVISER INTERVIEW K
THROUGH EVALUATE KARAY GAA.)

Q19. What BEST describes intrapersonal communication.

A)meeting.
B)discussion board.
C)written.
(FEEDBACK: MOST APPROPRIATE CAN ONLY BE WRITTEN i.e SOLO WRITTEN
COMMUNICATION)

Q20. Business communication is____

A)one way
B)two way
C)continuous
D)timely
(FEEDBACK: BOOK LINE)

Q21.Ali looks at promotion as an opportunity while Ahmed thinks of it as more work only. What
does the above situation say?
A. Varying expectation
B. Varying perception
C. Varying self-concept
D. All

Q22. Which of the following is not a feature of email

A)Online and offline receiving messages
B)notifications if a message is not sent
C)one can send sound as an attachment
D)All of above
(FEEDBACK: EMAILS CANNOT BE RECEIVED OFFLINE.)

Q23. Which of the following is correct about direction of communication?

A)horizontal communication is b/w same level not to different departments.
B)diagonal communication is b/w two different committees which discuss to get better decision.
C)vertical when a supervisor is issuing instructions to subordinate but not when an employee is
giving him feedback.
D)both A and C.

Q24. ___________ view argues that Conflicts is not only a positive force rather it is extremely
necessary for a group to perform effectively
A) interactionist view.
B) traditional view.
C) human relation view.
D) functional view.
(FEEDBACK: BOOK DEFINITION)
Q25. The boss is telling his employee about what he has to do. While the boss is speaking, the
employee is thinking whether or not he will be able to complete the task assigned to him.
A)effective listening.
B)barrier to listening.

Q26. Which axiom relates to difference in power?

A)symmetrical.
B)complimentary.
C)content and relationship dimension
D)defining relationship by punctuation.

Q27. What is the best use of Video Conferencing.

A)connecting to customers and suppliers in foreign countries.
B)sharing information to staff.
C)internal communication between employees in distant areas.
D)none of the above.
(FEEDBACK: VIDEO CONFERENCE IS NEVER USED FOR SHARING INFORMATION WITH
STAFF. FOR CUSTOMERS, ORG. COMMUNICATE THROUGH LETTER MOSTLY, BUT
NEVER THROUGH VIDEO CONFERENCE)

Q28. Why is Video Conferencing used as substitute of face to face communication.

A)reduced air travel cost.
B)employees in distant areas can interact.
C)all of these.
(FEEDBACK: REFER RO ADVANTAGES OF VIDEO CONFERENCING FROM BOOK)

Q29. Which companies go for colocated web hosting?

A)require enhanced security.
B)want something unusual in their software configuration.
C)want a dedicated server.
D)all of the above.
(FEEDBACK: GIVEN IN BOOK)

Q30. What is the correct sequence of components of communication.

A)sender….receiver…feedback….message….channel.
B)sender…message…..channel….. receiver…feedback.

Q31. Which of the following can be used to reduce the barriers in business communication.
A)listen actively, ask relevant questions, provide feedback.

Q32. A manager is tapping his fingers in a managers meeting. This implies that he is.
A)impatient.
B)attentive.
C)bored.
D)hounded.

Q33. Which of the following is benefit of written communication over oral communication?
A)documented proof for future use.
B)prompt response.
(FEEDBACK: AUDIT TRAIL)

Q34. Information oriented listeners are.

A)high patient.
B)low patient
C)high analytical.
D)low analytical.

Q35. Correctness includes

A) there are no grammatical mistakes, punctuation, spelling or other language errors
B) use comprehensive words
C) recipient should be provided with all the possible answers
D) All of above

Q36. Which of the following statements lack concreteness.

A) the meeting will commune at 11.30pm sharp on 22 June 2004.
B)the report will be submitted during mid of august.
C)both A and B.

Q37. What is the “Cult of Personality” in its very native?

A) being Trustworthy
B) being Inspirational
C) being Credible
D) being Manipulative.

Q38. This is negative “stereotyping”:

A) teenagers are rebel
B) white people are racist
C) village inhabitants are cruel
D) all of above

Q39. Which of the following is least likely to be a benefit of social networking sites.
A)connecting with people.
B)creating relationships.
C)any one can see someones profile.
D)none of above.
Q40. …………..is a method of publishing files to the internet, this activity allows users to get
subscribed to a feed and receive new files automatically by subscription, that usually covers no
cost.
A)podcast.
B)blog.
C)social networking sites.

Q41. DZL company limited manager is holding a fire drill test, which one should be used to
inform his employees on time schedule?
a)Telephone
b)Face to face
c) Memoranda
d) Letter

Q42. Sales weekly report are

a) Strategic
b) Tactical
c) operational
d) Both B and C

Q43.Which of the following describes the least relationship that might exist between the Internet
and the World Wide Web?

a) They are interconnected

b) They are interdependent
c) They are interchangeable
d) Their relationship is like roads and motorways in a transport system

Q44. Email can be received on?

A) internet only
B) Web
C) internet only
D)Can be received on both internet and Intranet

Q45. Arshad’s father is a chartered accountant. Arshad also wants to be a chartered accountant
A) public self
B) real self
C) ideal self
D) expectation

Q46. When we change “due of the fact that” to ” because” we are making the massage..?
A) Courteous
B) Concise
C)Considerate
D) Concrete

Q47. Which of the following is a limitation of E – mail?

Select one:
a. It can transmit a lot of junk mail
b. It can be edited
c. It cannot be retained and retrieved readily
d. It is highly cost effective

Q48. Which conflict gives maximum to least satisfaction?

a) collaboration, compromise,competition, avoidance
b) avoidance, competition, accommodation, collaboration

Q49. Sentence: You failed to pay four monthly installments

Correction: We have not received four monthly installments yet
Which of the following seven Cs has been applied?
1) Correctness
2) Courtesy
3) Completeness
4) Clarity
Q50: Poor video conferencing is attributable to:
1) Lower technological standards
2) Variable bandwidth
3) Both A & B
4) Appearance of participants anxiety & low eye contact
Q51: A company wants to finalize selecting its Web Host while considering its technical and
strategic areas. Which of the following should help the company finalize their decision?
1) The web hosts clients
2) User reviews
3) The number of years of existence
4) Forgot this one but was irrelevant
Q52. Ali’s father is informing him about his plans for the summer vacation, meanwhile, Ali is
making a list of items he has to purchase in the afternoon. What is the reason Ali is unable to
listen properly?
1) Distraction
2) Information overload
3) Noise
4) Forgot once again but was irrelevant
Q53: The boss of the company asks the junior to prepare a report by the end of the day, the
boss starts giving information about the content of the report. The junior starts thinking if he
would be able to finish the report by the end of the day. What is the communication barrier?
1) Poor listening skills
Other 3 were irrelevant & I’m unable to recall them

Q54: What is an example of non-verbal communication?

1) Asking questions
2) Saying an affirmation sentence
3) hand movement & Gestures
4) None of the above
Q55: What is the World Wide Web?
1) An application of the Internet
2) A global village where documents, images, other files are stored in many databases across
the world
3) Both A & B
4) A global village having Private, public & military data and information.

Q56. _______ has the ability to automatically acquire a new file and allows subscriptions that
usually covers no cost:
1) Blogging
2) Podcasting
3) Web log
4) Instant-messaging
Q57. What is the best example of real-time messaging?
1) Instant-messaging
2) Blogging
3) Email
4) Podcasting
Q58: What can reduce misinformation and rumors in a company?
1) organizational blogging
2) Email
3) Letter
4) Forgot but was irrelevant

Q59. : What can reduce conflict in a company?

1) organizational blogging
2) Email
3) Letter
4) Discussion board.
(FEEDBACK: WITHIN ORG. RUMOURS ARE REDUCED THROUGH ORG. BLOGGING
WHILE CONFLICTS ARE REDUCED THROUGH DISCUSSION BOARDS)
Q60. What can help a person develop Interpersonal communication?
1) Strong intrapersonal communication
2) Better self-awareness
3) Better beliefs, values & morals
4) All of the above
Q61: What do the ‘story-telling’ type of people cause?
1) Boredom
(FEEDBACK: GIVEN IN THE BOOK)
Other 3 irrelevant & cannot recall.
Q62: Which networks cause the FASTEST dispension of information, from fastest to slowest
1) Y-network, circle, chain network
2) Chain network, Y-network, circle
3) Y-network, chain network, circle
4) Chain network, circle, Y-network.
Q63: Which of the following conflict management techniques provide the most satisfaction, in
order of MOST to LEAST.
1) Collaboration, compromise, competition, avoidance
2) Compromise, competition, collaboration, accommodation
3) Collaboration, competition, compromise, accommodation
4) Compromise, collaboration, competition, avoidance.

Q64. Which of the following may a web host not provide:

A) 650 gbs of storage
B) unlimited bandwidth
C) 24/7/365 tech supp.
D) none of these.

Q65.Which is best of intrapersonal communication:

A)Writing(ans)
B)Meeting
C)Group discussion
D)Telephone call
(FEEDBACK: B,C,D ARE INTERPERSONAL COMM. EXAMPLES…..WRITING MAY COME
UNDER SOLO WRITTEN COMMUNICATION)

Q66. Which is dual channel network?

A) y-network(ans)
B) Chain network
C) Circle network
(FEEDBACK: Y NETWORK USES TWO MEDIUMS i.e ORAL AND WRITTEN , WHEREAS
CHAIN NETWORK USE ONLY WRITTEN MEDIUM)

Q67. Ali does not share his ideas because his boss always tells him to modify it and gives him
advises. On the other hand his boss think that he is not efficient because he doesn’t participate
and does not give idea. What axiom it relates.
A) inevitability
B) irreversibility
C)Defining relationship by punctuation(ans)
D) complimentary
(FEEDBACK: BOTH ,THE BOSS AND ALI, FOLLOWED THEIR PERCEPTIONS AND
DEFINED THEIR RELATIONSHIP ON THE BASIS OF THAT PERCEPTION)

Q68. Critical thinker can do ____.

A)Brain storming
B)Diagnosis patient disease by evaluating symptoms(ans)
C)Invent new product
D)Compose music
(FEEDBACK: DIAGNOSIS REQUIRE CRITICAL THINKING i.e EVALUATION)

Q69.-Effective communication refers to:

A)The message understood by audience(ans)
B)Organized Thoughts
C)All of the Above

Q70. FEEDBACK refers to:

A)Receiver response to message(ans)
B)Receiver understood message
C)Receiver Interpreted the message

Q71. -Which of the Following is the not impediment to effective listening

A)Prejudices and Biases
B)Noise
C)Premature judgement
D)Undiluted response to message.(ans)

Q72. The employer of finance department went to Human Resource department for his transfer:
A)Horizontal
B)Vertical
C)Conventional
D)Diagonal(ans)
(FEEDBACK: CROSS DEPT. COMM. IS DIAGONAL)

Q73. website host :

A) store pages of a website
B) stores multiple website on the same physical computer
C) web host is a physical computer anywhere in the world

Q74. Negotiation (which is wrong):

A) needs deep involvement of both the parties to reach a result
B) both parties starts of with common points
C)some compromise is to be made to reach a consensus
Q75. written with or to support a document or consignment :
A) follow up(ans)
B) sales letter
C) CV

Q76. MS Zainab told her assistant to tell all members about a short notice meeting at 11:00am.
Assistant emailed to everyone!!what is the barrier to comm. in this case ??
A) incorrect medium selected
B) receivers didn’t provide feedback(ans)

Q77. Most to least satisfaction :

Ans. collaboration,compromise,competition,avoidance

Q78. Video conference used in large organizations :

A) it is a substitute to face to face communication.(ans)
B) to make use of idle human resources
C) to make use of idle IT resources
D) to make use of both idle human and it resources

Q79. Discussion boards limitation :

A) limited number of people can join it.
B) only message can be sent, pictures and images can’t be uploaded.
C) administrator can delete/modify your messages without your permission
D) all of the above

Q80. Information oriented listener

A)definition thi straight forward
B) definition ki agli 2lines thi same but unsympathetic ki jagah “sympathetic” dedia tha to wo
ghalat hogya
C) both. . . . . . none

Q81. Result oriented listeners are : low on patience

Q82. Not a characteristic of email :
A) can be received and send from anywhere in the world
B) will always be received instantaneously
C) low or little cost

Q83. Lack of concentration while listening can be improved by :

A) parking all distraction on one side
B) providing feedback

Q84. Differentiate listening from hearing:

ANS. hearing is is to sense the sound while listening is to make-interpretation(ya aesa hi kuch
tha but bohat obvious tha)

Q85. Definition of podcast

Q86. Communication between sales representative and senior executive is.

A) horizontal
B) vertical(ans)
C) diagonal
D) none

Q87. Audit is to write report to members of the organization :

A) statutory
B) internal
C) special

Q88. Tapping fingers shows : impatience

Q89. Sit up straight : attentive

Q90. Prominent role of leader is in which network : wheel

Q91. Feedback can be improved by :

A) being receptive in taking audience feedback
B) when and how feedback should be taken
C)
D) all of above

Q92. What is not correct about Grapevine : can never be used for constructive purposes

Q93. A CEO is talking to his boss but the boss have personal problems with him. This scenario
describes which axiom :
A) Content and relationship dimension(ans)
B) irreversibility
C) inevitability
D) symmetric

Q94. Which is used for internal :

A) memorandum,telephone call,email(ans)
B) memo,telephone call,letter
C) letter,advertisement,email

Q95. Key purpose of comm. is :

A) dissemination and receiving of information and maintaining relations(ans)

Q96. After encoding one has to send through :

A) channel of communication(ans)

Q96. Which of the following is a creative thinker :

A) auditor
B) brand ambassador(ans)
C) brainwasher
D) analyst
(FEEDBACK: FOR EXAMPLE A CELEBRITY IS HIRED AS AN AMBASSADOR OF A
PRODUCT, FOR INSTANCE PEPSI, THEN MOST PROBABLY HE WILL GIVE A NEW,
INNOVATIVE IDEA FOR THE ADVERTISEMENT I.E CREATIVE THINKING)

Q97. Taxation is :
A) external
B) internal
C) secondary
D) both a and d(ans)

Q98. Best to make effective comm. : analyze the reader

Q99. Book me jo example hai wo aaaai thi(courtesy)

Q100. Semantic barrier in listening means: not understanding the meaning of the words.