NAME: MOLEBEDI SETLHAKO

ID NO:19000778
MODULE CODE: INME 314
MODULE NAME: QUALITY CONTROL & MANAGEMENT

ASSIGNMENT 1

Date of submission: 01-11-2021

Quality management ensures that an organization, product or service is consistent. It has four
main components: quality planning, quality assurance, quality control and quality
improvement. Enlighten them individually how the four play a major role in Quality
management by referring the previous literatures.

QUALITY PLANNING
The role of quality planning is to design a process that will be able to meet established goals
.Its main goals concerning quality management is to provide quality standards, practices,
resources, specifications, and the sequence of activities relevant to a particular product or
service. Neglecting quality planning will make it hard to deliver the required goods and
services hence hindering quality management. According to Juran , the quality planning
objectives focused on quality management are :
 To determine quality goals
 To form implementation planning
 To do resource planning
 To express goals in quality terms
 To create quality plan
Some of the benefits of quality planning include :
 Higher productivity and efficiency
 More satisfaction for both the team and the customer
 Less rework and low costs

QUALITY ASSURANCE
Part of quality management focused on providing confidence that quality requirements will
be fulfilled.Consists of all the systematic and planned activities which provides adequate
confidence that the manufactured products are meeting the requirements .Quality assurance is
a company delivering on their promise for the complete satisfaction of their customers and
investors in the provision of goods and services.
It is a major component for Quality management because of some of the following reasons:
 It helps in maintaining the desired level of quality in a service or product,
especially by means of attention to every stage of the process of delivery or
production hence good quality management.
 It acts as a way of preventing mistakes and defects in manufactured products
and avoiding any problems when delivering products or services to customers.
 Quality assurance prioritizes trust, leading to customers and other stakeholders
depending on the company and this will boost other quality management
components.
If there is poor quality assurance then quality management will be affected negatively. The
negative effects include:
 Loss of customers and investors hence leading to low or no profits.
 Reputation of the business will be lost hence or negatively affected
 Costs will be incurred by the business since money will now be spent in advertising

QUALITY CONTROL
Part of quality management focused on fulfilling requirements. It is a system of routine
technical activities to measure and control the quality of products hence it is an important
component when it comes to quality management. It seeks to ensure that product quality is
maintained or improved. It involves testing units and determining if they are within the
specifications of quality management. The involvement of quality control in quality
management creates safe measure that can be implemented to make sure deficient or
damaged products do not end up with customers leading to good quality management being
achieved.
Looking at Juran’s Quality Trilogy, he divided quality management into three parts, which
includes quality control. He stated some objectives of quality control under quality
management which are:
 To monitor performance
 To compare objectives with achievements
 To act and to reduce the gap
Several methods are put in place to measure the performance of quality control.These
methods include:
 Quality control chart which is a graphic that shows whether sampled products or
processes are meeting their intended specifications and if they are not the degree by
which they vary at, is shown.
 X-Bar Chart where the y-axis on the chart tracks the degree to which the variance of
the tested attribute is acceptable and the y-axis tracks the samples tested.This helps to
determine if defects are occurring randomly or systematically.
Implementing quality control procedures ensures that the business is selling the best products
and services to its customers, leading to profits, growth, low costs and customer satisfaction.
Also total quality management will be achieved.
Poor quality control could lead to loss of business and liabilities ,reduction in productivity
and increase in costs.
QUALITY IMPROVEMENT
A structured approach to evaluating performance of systems and process, then determining
the required improvements in both functional and operational areas. Some of the objectives of
quality improvement under quality management according to Juran’s quality trilogy are as
follows:
 To reduce waste
 To enhance logistics
 To improve employee morale
 To improve profitability
 To Satisfy customers
Quality improvement is data driven and regards the quantitative approach as the only reliable
means to influence the qualitative elements.It focuses on processes not people meaning that
`the individual is never at fault. It involves people as part of the improvement solution and
looks for what is attributed to Deming as “the smart cogs”,the employees who are directly
involved in and best understand the processes in an organisation.
Some of the benefits of quality improvement under quality management includes
 Leads to improvements that provide better customer service and increased efficiency
 Improved accountability: when quality problems are identified, so are the employees,
suppliers or service providers responsible.
 Reduced costs: Less waste, fewer rdamages and less time is spent redoing work hence
decreasing costs.
Disadvantages of quality improvement process plan under quality management are:
 Expectations are not clear
 Costs cannot be evaluated
 Time required to implement a program can be underestimated
 Specific improvement cycles cant be evaluated
 Solving some problems could create other additional problems
References
https://smallbusiness.chron.com/main-elements-project-quality-plan

https://bizfluent.com/facts-5317408-benefits-continuous-quality-improvement

https://www.smartsheet.com/quality-improvement-process

https://www.qad.com/blog/2018/11/the-top-risks-of-not-having-a-quality-management-system

https://www.m-inc.com/article/what-is-quality-assurance/

Lecture notes