Quality outcomes of

Quality management
Introduction to Quality
Management
Purpose of Quality Management Quality
management process of ensuring that
products,services,and processes meet or
exceed customer.expectations and
requirements
Introduction toQuality
Management

Importance of Quality Management

Ensures high quality outcomes and
.customer satisfaction
.Reduces waste, rework, and costs
Enhances the reputation and
.competitiveness of the organization
Benefits of Quality
Management Improved Customer Satisfaction
Quality management ensures that
products and services consistently
meet or exceed customer
expectations, resulting in higher
.customer satisfaction
Increased Efficiency
By implementing quality management
practices, organizations can
streamline processes, eliminate waste,
and improve productivity, leading to
increased efficiency
Benefits of Quality
Management
Reduced Costs
Quality management helps
identify and eliminate defects,
errors, and inefficiencies, which
can lead to cost savings in terms
of rework, scrap, and customer
.returns
Continuous
Improvement
Continuous improvement is a key aspect of
quality management. It involves constantly
evaluating and enhancing processes,
products, and services to achieve better
outcomes. Two important
components of continuous improvement are
the PDCA (Plan-Do-Check-Act) cycle and the
use of .quality tools and techniques
PDCA (Plan-Do-Check-Act) Cycle
The PDCA cycle is a systematic approach to continuous
improvement. It consists of four stages: Plan: Identify the
problem, set goals, and develop a plan to achieve those goals.
Do: Implement the plan and collect data to evaluate its
effectiveness.
Check: Analyze the data and compare it to the goals to
determine if the plan was successful.
Act: Take action based on the results of the analysis, either by
implementing the plan on a larger scale or making
adjustments to improve it.
"Quality means doing it
right when no one is
looking.”
-Henry ford
 ‫وفاء الجهني‬
‫غادة الردادي‬
‫اصايل الفريدي‬
‫ماجد المطيري‬
‫عمر المغامسي‬
‫يوسف النخلي‬