Quality management

By Avinash
Quality Management

Quality management is the act of overseeing all activities and tasks that must be accomplished
to maintain a desired level of excellence. This includes the determination of a quality policy,
creating and implementing quality planning and assurance, and quality control and quality
improvement.
EXAMPLE:
 Customer Focus
 Leadership
 Engagement of People
 Process Approach
 Continuous Improvement
What is Quality

Quality refers to how good something is compared to other similar things. In other words, its
degree of excellence. Quality means that a product is made of free from errors in an industrial
context
all organizations have to face some challenges in their business environment: the economic
crisis, globalization, as well as the competition in its market. Moreover, the increase in
technology and especially in IT, requires new actions.
Benefits and Advantages

 Strengthened competitive position

 Adaptability to changing or emerging market conditions and to environmental and other government
regulations
 Higher productivity
 Enhanced market image
 Elimination of defects and waste
 Reduced costs and better cost management
 Higher profitability
 Improved customer focus and satisfaction
 Increased customer loyalty and retention
 Increased job security
IMPORTANCE OF QUALITY IN AN
ORGANISATION
Higher quality can help increase the revenue and reduce cost
 Higher quality improves the perceived image of a product or service
 Higher volume of sales may result in lower unit cost due to economies of scale
 Higher quality in manufacturing unit should result in lower waste and defective rates,
which will reduce production cost
 Better quality in production should lead to shorter time processing times. This will reduce
cost
Key writers on quality

One of the main writer W. Edward Deming believed that:

 Managers should set up and then continuously improve the system in which people work
 Manager should work with employees to gain feedback from those who do the job
 Workers should be trained in quality to identify what needs changing and how
Conclusion

A quality management strategy for an organization that is seeking to or has already

implemented a continuous improvement program must include respect for people, a
transparent and open culture, employee empowerment, and actively engaged leaders.
THANK YOU