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May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law.

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 Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or
applicable copyright law.

AN: 844837 ; .;
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I
‫ﺍﻟﻣﺭﺷﺩ ﻓﻲ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻔﻧﺩﻗﻳﺔ‬
‫ﺑﺳﻡ ﷲ ﺍﻟﺭﺣﻣﻥ ﺍﻟﺭﺣﻳﻡ‬

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Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or

‫ﺍﻟﻣﺭﺷـﺩ ﻓﻲ ﺍﻷﻣـﻥ‬
‫ﻭﺍﻟﺳﻼﻣـﺔ ﺍﻟﻔﻧﺩﻗﻳـﺔ‬
(‫)ﻣﺩﺧﻝ ﻧﻅﺭﻱ ﻭﺗﻁﺑﻳﻘﻲ‬

‫ﺗﺄﻟﻳﻑ‬
‫ﺧﺎﻟﺩ ﻭﻟﻳﺩ ﺍﻟﺳﺑﻭﻝ‬

‫ﺍﻟﻁﺑﻌﺔ ﺍﻷﻭﻟﻰ‬
2004
applicable copyright law.

II

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Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or

‫ﺍﻹﻫﺩﺍء‬
‫ﺇﻟﻰ ﺟﻣﻳﻊ ﻣﻥ ﺃﺳﻬﻣﻭﺍ ﻓﻲ ﺇﻧﺟﺎﺡ ﻫﺫﺍ ﺍﻟﻛﺗﺎﺏ‬
‫ﺇﻟﻰ ﺍﻟﺟﻬﺎﺕ ﻭﺍﻟﻣﺅﺳﺳﺎﺕ ﺍﻟﺣﻛﻭﻣﻳﺔ ﺍﻟﻘﺎﺋﻣﺔ ﻋﻠﻰ ﺃﻣﻥ ﻫﺫﻩ ﺍﻟﺟﻧﺔ‬
‫ﺍﻟﻣﻌﻁﺎءﺓ‬
‫ﺇﻟﻰ ﺟﻣﻳﻊ ﺍﻟﻣﺩﺭﺍء ﻭﺍﻟﺯﻣﻼء ﺑﻔﻧﺩﻕ ﻓﻭﺭﺳﻳﺯﻧﺯ ﻋﻣﺎﻥ‬
‫ﺇﻟﻰ ﺟﺩﻱ ﺍﻟﻌﺯﻳﺯ ﻣﻌﺎﻟﻲ ﺍﻟﻌﻳﻥ ﺟﻭﺩﺕ ﺍﻟﺳﺑﻭﻝ‬
.ً ‫ﺇﻝ ﻋﺎﺋﻠﺗﻲ ﺍﻟﺻﻐﻳﺭﺓ ﻭﺍﻟﻛﺑﻳﺭﺓ ﻭﺃﺻﺩﻗﺎﺋﻲ ﺟﻣﻳﻌﺎ‬

‫ﺍﻟﻣﺅﻟﻑ‬
applicable copyright law.

III

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‫ﺷﻛﺭ ﻭﺗﻘﺩﻳﺭ‬
‫• ﺃﺗﻘﺩﻡ ﺑﺟﺯﻳﻝ ﺍﻟﺷﻛﺭ ﻭﺍﻟﺗﻘﺩﻳﺭ ﻣﻥ ﻓﻧﺩﻕ ﻓﻭﺭﺳﻳﺯﻧﺯ ﻋﻣﺎﻥ ﻭﺍﺧﺹ ﺑﺎﻟﺫﻛﺭ ﺍﻟﺳﻳﺩ‬
‫ﻫﺎﻧﻲ ﺍﻟﻘﺎﺿﻲ ﻭﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ ﺍﻟﺳﻳﺩ ﺍﻧﺩﺭﻭ ﻫﺎﻣﻔﺭﺯ ﻭﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺍﻟﺳﻳﺩ ﺧﺎﻟﺩ‬
‫ﻫﺎﺷﻡ ﻭﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻟﻐﺭﻑ ﺍﻟﺳﻳﺩ ﻁﺎﺭﻕ ﺩﺭﺑﺎﺱ ﻭﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺍﻟﺳﻳﺩ‬
‫ﻣﺣﻣﺩ ﺣﻧﺑﻠﻲ ﻭﻣﺩﻳﺭﺓ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺳﻳﺩﺓ ﻧﺑﻳﻠﺔ ﻣﺭﻗﺹ ﻭﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﺎﻟﻲ‬
‫ﺍﻟﺳﻳﺩ ﺍﻳﻣﻥ ﺷﺎﻻﺗﻲ ‪.‬‬
‫• ﻭﻋﻅﻳﻡ ﺍﻻﻣﺗﻧﺎﻥ ﻭﺍﻟﺗﻘﺩﻳﺭ ﺇﻟﻰ ﻣﺩﻳﺭﻱ ﻓﻲ ﻗﺳﻡ ﺍﻷﻣﻥ ﺍﻟﺳﻳﺩ ﻣﻧﺎﻭﺭ ﺍﻟﺯﺑﻥ ﺍﻟﺫﻱ‬
‫ﻛﺎﻥ ﻟﻪ ﺃﻁﻳﺏ ﺍﻷﺛﺭ ﻓﻲ ﻧﻔﺳﻲ ﻭﺇﻟﻰ ﻣﻥ ﺃﺿﺎﻓﻭﺍ ﻟﺷﺧﺻﻳﺗﻲ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻛﺛﻳﺭ‬
‫ﺍﻟﺳﻳﺩ ﺧﺎﻟﺩ ﺍﻟﺷﻳﺷﺎﻧﻲ ﻭﻣﺣﻣﺩ ﺍﻟﺷﻳﺷﺎﻧﻲ ﻭﺇﻟﻰ ﺑﺎﻗﻲ ﺯﻣﻼﺋﻲ ﻓﻲ ﺍﻟﻘﺳﻡ‪.‬‬
‫• ﻛﻣﺎ ﻭﺃﺷﻛﺭ ﺍﻟﺟﺎﻣﻌﺔ ﺍﻟﺗﻲ ﻣﻧﻬﺎ ﺗﺧﺭﺟﺕ ﻭﻓﻳﻬﺎ ﺗﻌﻠﻣﺕ ﺍﻟﺑﺣﺙ ﻭﺍﻟﻛﺗﺎﺑﺔ ﻭﺃﻫﻣﻳﺔ‬
‫ﺍﻟﻣﻁﺎﻟﻌﺔ ﻭﺍﻟﻣﺗﺎﺑﻌﺔ ﺟﺎﻣﻌﺔ ﺍﻟﺯﻳﺗﻭﻧﺔ ﺍﻷﺭﺩﻧﻳﺔ ﺍﻷﻫﻠﻳﺔ ﻭﺃﺧﺹ ﺑﺎﻟﺫﻛﺭ ﻛﻝ ﻣﻥ‬
‫ﺍﻟﻣﻬﻧﺩﺱ ﺇﻳﺎﺩ ﺍﻟﻘﺭﻡ ﻭﺍﻟﺩﻛﺗﻭﺭ ﺣﻣﻳﺩ ﺍﻟﻁﺎﺋﻲ ﻭﺍﻟﺩﻛﺗﻭﺭ ﻓﺎﻟﺢ ﺍﻟﺑﺩﺍﺭﻳﻥ ﻭﺍﻷﺳﺗﺎﺫ‬
‫ﻭﺍﺋﻝ ﺍﻟﻔﺎﻋﻭﺭﻱ ﻟﻣﺎ ﺑﺫﻟﻭﻩ ﻣﻥ ﺟﻬﻭﺩ ﺳﺎﻫﻣﺕ ﻓﻲ ﺇﺧﺭﺍﺝ ﻫﺫﺍ ﺍﻟﻌﻣﻝ ﻟﺣﻳﺯ‬
‫ﺍﻟﻭﺟﻭﺩ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪IV‬‬

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‫ﺍﻟﻣﺣﺗﻭﻳﺎﺕ‬
III ‫ﺍﻹﻫﺪﺍء‬
IV ‫ﺷﻜﺮ ﻭﺗﻘﺪﻳﺮ‬
1 ‫ﺍﻟﻤـﻘﺪﻣــﺔ‬
5 ‫ﺍﻟﻔﺼﻞ ﺍﻷﻭﻝ‬
5 ‫ﺍﻷﻣــﻦ ﻭﺍﻟﺴﻼﻣــﺔ‬
6 :Hotel definition ‫ﺗﻌﺮﻳﻒ ﺍﻟﻔﻨﺪﻕ‬
9 : (Security concept) ‫ﻣﻔﻬﻮﻡ ﺍﻷﻣﻦ‬
9 :(Safety concept) ‫ﻣﻔﻬﻮﻡ ﺍﻟﺴﻼﻣﺔ‬
10 :(Hotel security) ‫ﺗﻌﺮﻳﻒ ﺃﻣﻦ ﺍﻟﻔﻨﺪﻕ‬
11 :(Hotel safety) ‫ﺗﻌﺮﻳﻒ ﺳﻼﻣﺔ ﺍﻟﻔﻨﺪﻕ‬
21 ‫ﺍﻟﻔﺼﻞ ﺍﻟﺜﺎﻧﻲ‬
21 ‫ﺑﺮﻧﺎﻣﺞ ﺍﻟﺴﻼﻣﺔ‬
22 : ‫ﺑﺮﻧﺎﻣﺞ ﺍﻟﺴﻼﻣﺔ‬
29 ‫ﺍﻟﻔﺼﻞ ﺍﻟﺜﺎﻟﺚ‬
29 ‫ﻣﻌﺎﻳﻴﺮ ﺍﻟﺠﻮﺩﺓ‬
32 : ‫ﻁﺮﻳﻘﺔ ﺃﺩﺍء ﻣﻮﻅﻔﻴﻦ ﺍﻟﻔﻨﺪﻕ ﻟﻌﻤﻠﻬﻢ‬
34 : (Military time) ‫ﻛﺘﺎﺑﺔ ﺍﻟﻮﻗﺖ‬
35 :(Answering the phone) ‫ﺍﻹﺟﺎﺑﺔ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻒ‬
36 ‫ﺃﺭﻗﺎﻡ ﺍﻟﻬﻮﺍﺗﻒ ﺍﻟﻮﺍﺟﺐ ﺗﻮﻓﺮﻫﺎ ﺑﻐﺮﻓﺔ ﺍﻟﺘﺤﻜﻢ ﻟﻸﻣﻦ‬
37 : ( Telecommunication ) ‫ﺃﺟﻬﺰﺓ ﺍﻻﺗﺼﺎﻝ‬
39 :(Camera equipment) ‫ﻣﻌﺪﺍﺕ ﺍﻟﻜﺎﻣﻴﺮﺍﺕ‬
40 : ( Department meetings ) ‫ﺍﺟﺘﻤﺎﻋﺎﺕ ﺍﻟﻘﺴﻢ‬
41 ( Information Confidentiality ) ‫ﺍﻟﺴﺮﻳﺔ ﺑﺎﻟﻤﻌﻠﻮﻣﺎﺕ‬
42 ( Complaint Reports ) ‫ﺗﻘﺎﺭﻳﺮ ﺍﻟﺸﻜﺎﻭﻱ‬
applicable copyright law.

45 ‫ﺳﻴﻜﻠﻮﺟﻴﺔ ﺍﻟﻀﻴﻮﻑ‬
46 : ‫ﺃﻧﻮﺍﻉ ﺍﻟﻀﻴﻮﻑ‬

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 ‫‪47‬‬ ‫ﺇﻳﻘﺎﻅ ﺍﻟﻨﺰﻻء ) ‪( Wake up Calls‬‬
‫ﻁﻮﺍﺑﻖ ﺍﻟﻨﺰﻻء ) ‪( Guest Floors‬‬
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‫‪48‬‬
‫‪51‬‬ ‫ﻣﻬﺎﻡ ﻣﻮﻅﻒ ﺍﻷﻣﻦ ﻭﺍﻟﺴﻼﻣﺔ ﺍﻟﻤﻮﺟﻮﺩ ﺑﺎﻟﻜﺮﺍﺝ ) ‪( Parking‬‬
‫‪53‬‬ ‫ﻣﻬﺎﻡ ﻣﻮﻅﻒ ﺍﻷﻣﻦ ﻭﺍﻟﺴﻼﻣﺔ ﺍﻟﻤﻮﺟﻮﺩ ﺑﻤﺪﺧﻞ ﺍﻟﻔﻨﺪﻕ‪:‬‬
‫‪55‬‬ ‫ﻣﻬﺎﻡ ﻣﻮﻅﻒ ﺍﻷﻣﻦ ﻭﺍﻟﺴﻼﻣﺔ ﺍﻟﻤﻮﺟﻮﺩ ﺑﻐﺮﻓﺔ ﺍﻟﺘﺤﻜﻢ‪:‬‬
‫‪56‬‬ ‫ﺷﻜﺎﻭﻱ ﺍﻹﺯﻋﺎﺝ ) ‪( Noise complaints‬‬
‫‪57‬‬ ‫ﺍﻟﻤﻮﻣﺴﺎﺕ ﺩﺍﺧﻞ ﺍﻟﻔﻨﺪﻕ ) ‪( Prostitutes‬‬
‫‪58‬‬ ‫ﺍﻟﻤﺮﺍﻓﻖ ﺍﻟﺼﺤﻴﺔ ﺍﻟﻌﺎﻣﺔ ) ‪( Public Rest Rooms‬‬
‫‪61‬‬ ‫ﺻﻨﺎﺩﻳﻖ ﺍﻷﻣﺎﻧﺎﺕ ﺍﻟﻤﻮﺟﻮﺩﺓ ﺑﺎﻟﻐﺮﻑ ) ‪( Room safety boxes‬‬
‫‪62‬‬ ‫ﺻﻨﺎﺩﻳﻖ ﻣﺤﺎﺳﺒﻴﻦ ﺍﻟﻔﻨﺪﻕ ) ‪( Cashiers‬‬
‫‪63‬‬ ‫ﺍﻟﻤﻔﺎﺗﻴﺢ ﺍﻟﻤﻮﺟﻮﺩﺓ ﺑﺎﻟﻘﺴﻢ ) ‪( Keys‬‬
‫‪66‬‬ ‫ﻣﻔﺎﺗﻴﺢ ﻏﺮﻑ ﺍﻟﻨﺰﻻء ) ‪( Guest room keys‬‬
‫‪70‬‬ ‫ﻣﻔﺎﺗﻴﺢ ﺧﺰﺍﺋﻦ ﺿﻴﻮﻑ ﺍﻟﻨﺎﺩﻱ ﺍﻟﺼﺤﻲ ) ‪: ( Health Club‬‬
‫‪71‬‬ ‫ﺃﻭﻻ ‪ :‬ﺍﻟﺘﻌﻠﻴﻤﺎﺕ ﺍﻟﻮﺍﺟﺐ ﺗﺜﺒﻴﺘﻬﺎ ﻓﻲ ﻟﻮﺣﺔ ﻟﺪﻯ ﻣﺪﺧﻞ ﺻﺎﻟﺔ ﺍﻷﺟﻬﺰﺓ ‪:‬‬
‫‪72‬‬ ‫ﺛﺎﻧﻴﺎ ‪ :‬ﺍﻟﺘﻌﻠﻴﻤﺎﺕ ﺍﻟﻮﺍﺟﺐ ﺗﺜﺒﻴﺘﻬﺎ ﻓﻲ ﻟﻮﺣﺔ ﻟﺪﻯ ﺑﺎﺏ ﻏﺮﻓﺔ ﺍﻟﺴﺎﻭﻧﺎ‬
‫‪72‬‬ ‫ﺍﻟﺘﺤﻜﻢ ﺑﺎﻟﻤﺼﺎﻋﺪ ) ‪: ( Elevators‬‬
‫‪75‬‬ ‫ﺑﻄﺎﻗﺎﺕ ﺍﻟﻤﺮﻭﺭ ﻭﺍﻟﺰﻳﺎﺭﺓ ) ‪( Visitor Cards‬‬
‫‪79‬‬ ‫ﺣﻘﺎﺋﺐ ﺍﻟﻤﻮﻅﻔﻴﻦ ﻭﻁﻠﺒﺎﺕ ﺍﻹﺧﺮﺍﺝ ) ‪: ( Parcel pass‬‬
‫‪81‬‬ ‫ﻏﺮﻑ ﺗﺨﺰﻳﻦ ﺣﻘﺎﺋﺐ ﺍﻟﻀﻴﻮﻑ ) ‪( Guest luggage room‬‬
‫‪82‬‬ ‫ﻣﺘﻌﻬﺪﻳﻦ ﺍﻟﺤﻔﻼﺕ‬
‫‪86‬‬ ‫ﺣﺎﻻﺕ ﺍﻟﻮﻓﺎﺓ ﻭﺟﺮﺍﺋﻢ ﺍﻟﻘﺘﻞ ) ‪( Death cases and murders‬‬
‫‪87‬‬ ‫ﺍﺳﺘﻘﺒــﺎﻝ ﻭﻣﺮﺍﻓﻘــﺔ ) ‪ ( Escorting‬ﺍﻟﻀﻴـــﻮﻑ ﺍﻟﻤﻬﻤﻴــﻦ‬
‫‪89‬‬ ‫ﺃﻫﻢ ﺃﺳﺎﺳﻴﺎﺕ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻟﺸﺨﺼﻴﺎﺕ ﺍﻟﻤﻬﻤﺔ ‪-:‬‬
‫‪89‬‬ ‫ﺇﺟﺮﺍءﺍﺕ ﺍﻟﻀﻴﺎﻓﺔ ﺍﻟﻮﺍﺟﺐ ﺍﻟﻘﻴﺎﻡ ﺑﻬﺎ ﻗﺒﻞ ﻭﺻﻮﻝ ﺍﻟﺸﺨﺼﻴﺔ ‪-:‬‬
‫‪91‬‬ ‫ﺍﻷﺷﺨﺎﺹ ﺍﻟﺴﻜﺎﺭﻯ )‪ (drunk‬ﺩﺍﺧﻞ ﺍﻟﻔﻨﺪﻕ‪:‬‬
‫‪92‬‬ ‫ﺍﻟﻤﺨﺪﺭﺍﺕ )‪ (Drug‬ﻣﻊ ﺍﻟﻀﻴﻮﻑ‪:‬‬
‫‪93‬‬ ‫ﺍﻟﻤﺴﺎﻋﺪﺓ ﺑﺎﻟﻤﻮﺍﺟﻬﺎﺕ )‪(Help in confrontations‬‬
‫‪94‬‬ ‫ﺇﺟﺮﺍءﺍﺕ ﺍﻟﺴﻄﻮ ﺍﻟﻤﺴﻠﺢ‪:‬‬
‫‪applicable copyright law.‬‬

‫‪96‬‬ ‫ﺗﻬﺪﻳﺪﺍﺕ ﺍﻟﻘﻨﺎﺑﻞ )‪ (Bomb threats‬ﻭﺍﻟﻄﺮﻭﺩ ﺍﻟﻤﺸﺘﺒﻪ ﻓﻴﻬﺎ‪:‬‬

‫‪99‬‬ ‫ﺣﺎﻻﺕ ﺣﺪﻭﺙ ﺣﺮﺏ )‪ (War‬ﺃﻭ ﺇﺭﻫﺎﺏ‪:‬‬
‫‪VI‬‬

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 ‫‪101‬‬ ‫ﺍﻹﺟﺮﺍءﺍﺕ ﺍﻻﺣﺘﻴﺎﻁﻴﺔ ﻟﻤﻨﻊ ﺣﺪﻭﺙ ﺍﻟﺤﺮﺍﺋﻖ ﻭﺇﻟﺤﺎﻗﻬﺎ ﻟﻠﻀﺮﺭ‪:‬‬
‫ﺍﻟﻤﻬﺎﻡ ﺍﻟﻤﻄﻠﻮﺑﺔ ﻣﻦ ﺍﻟﻤﻮﻅﻔﻴﻦ ﺑﺸﻜﻞ ﻋﺎﻡ ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﺤﺮﻳﻖ‪:‬‬
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‫‪102‬‬
‫‪106‬‬ ‫ﺇﺻﺎﺑﺎﺕ )‪ ( ‬ﺍﻟﻀﻴﻮﻑ ﺃﻭ ﺍﻟﻤﻮﻅﻔﻴﻦ‪:‬‬
‫‪109‬‬ ‫ﺇﺟﺮﺍءﺍﺕ ﻏﺮﻓﺔ ﺍﻟﻤﺤﻜﻤﺔ )‪‬‬
‫‪110‬‬ ‫ﺍﻟﻨﺰﻻء ﺫﻭﻱ ﺍﻟﺤﺎﺟﺎﺕ ﺍﻟﺨﺎﺻﺔ‪( ):‬‬
‫‪118‬‬ ‫ﺇﺟﺮﺍءﺍﺕ ﺣﺪﻭﺙ ﺧﻠﻞ )‪ ‬ﻓﻲ ﻣﻤﺘﻠﻜﺎﺕ ﺍﻟﻀﻴﻮﻑ‪:‬‬
‫‪119‬‬ ‫ﺍﻟﺤﻴﻮﺍﻧﺎﺕ )‪‬‬
‫‪120‬‬ ‫ﺳﻴﺎﺳﺔ ﺍﻟﻔﻨﺪﻕ‪ ‬ﺗﺠﺎﻩ ﺑﻌﺾ ﺍﻷﻣﻮﺭ ﺍﻟﻬﺎﻣﺔ‪:‬‬
‫‪125‬‬ ‫ﻣﻀﺎﺭ ﺍﻟﺘﺪﺧﻴﻦ ﻋﻠﻰ‪:‬‬
‫‪128‬‬ ‫ﺑﻌﺾ ﺍﻷﺳﺒﺎﺏ ﺍﻟﺘﻲ ﺗﺆﺩﻱ ﻹﻧﻬﺎء ﺍﻟﺨﺪﻣﺔ )‪‬‬
‫‪130‬‬ ‫ﺍﻟﻔﺼﻞ ﺍﻟﺮﺍﺑﻊ‬
‫‪130‬‬ ‫ﺍﻹﺧﻼء‬
‫‪130‬‬ ‫‪Evacuation‬‬
‫‪131‬‬ ‫ﺗﻌﺮﻳﻒ ﺍﻹﺧﻼء‪:‬‬
‫‪131‬‬ ‫ﺧﻄﺔ ﺇﺧﻼء ﻣﻘﺘﺮﺣﺔ ‪:‬‬
‫‪135‬‬ ‫ﻣﻬﺎﻡ ﺃﻋﻀﺎء ﻓﺮﻳﻖ ﺍﻹﻧﻘﺎﺫ ﺃﻭ ﺍﻹﺧﻼء‪:‬‬
‫‪142‬‬ ‫ﻛﻴﻔﻴﺔ ﺍﺳﺘﺨﺪﺍﻡ ﻁﻔﺎﻳﺔ ﺍﻟﺤﺮﻳﻖ ‪:‬‬
‫‪144‬‬ ‫ﻣﻜﻮﻧﺎﺕ ﻧﻈﺎﻡ ﺍﻹﺧﻼء ﺍﻟﺼﻮﺗﻲ ‪:‬‬
‫‪151‬‬ ‫ﺍﻟﻔﺼﻞ ﺍﻟﺨﺎﻣﺲ‬
‫‪151‬‬ ‫ﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻴﺔ‬
‫‪152‬‬ ‫ﺗﻌﺮﻳﻒ ﺍﻟﺤﺎﺩﺙ‪:‬‬
‫‪153‬‬ ‫ﺗﻌﺮﻳﻒ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‪:‬‬
‫‪154‬‬ ‫ﺃﻫﺪﺍﻑ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‪:‬‬
‫‪155‬‬ ‫ﺗﻌﺮﻳﻒ ﺍﻟﻤﺴﻌﻒ‪:‬‬
‫‪155‬‬ ‫ﺧﻄﻮﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‬
‫‪157‬‬ ‫ﺃﻭﻻً‪ :‬ﺍﻟﺠﻬﺎﺯ ﺍﻟﺘﻨﻔﺴﻲ‪:‬‬
‫‪158‬‬ ‫ﺃﺳﺒﺎﺏ ﺍﻻﺧﺘﻨﺎﻕ‪:‬‬
‫‪159‬‬ ‫ﺧﻄﻮﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺤﻮﺍﺩﺙ ﺍﻻﺧﺘﻨﺎﻕ‬
‫‪applicable copyright law.‬‬

‫‪161‬‬ ‫ﺃﻫﻤﻴﺔ ﻭﺟﻮﺩ ﺣﻘﻴﺒﺔ ﺍﻟﺘﻨﻔﺲ ﺍﻻﺻﻄﻨﺎﻋﻲ )ﺃﻣﺒﻮﺑﺎﻙ(‪:‬‬

‫‪162‬‬ ‫ﺛﺎﻧﻴﺎ ً‪ :‬ﺍﻟﺠﻬﺎﺯ ﺍﻟﺪﻭﺭﺍﻧﻲ‪:‬‬
‫‪VII‬‬

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 ‫‪164‬‬ ‫ﺇﻧﻌﺎﺵ ﺍﻟﻘﻠﺐ‪:‬‬
‫ﺗﻌﺮﻳﻒ ﺍﻟﻨﺰﻑ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪165‬‬
‫‪166‬‬ ‫ﺧﻄﻮﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺤﺎﻻﺕ ﺍﻟﻨﺰﻑ ﺍﻟﺨﺎﺭﺟﻲ‪:‬‬
‫‪172‬‬ ‫ﻁﺮﻕ ﺍﻟﻮﻗﺎﻳﺔ ﻣﻦ ﺣﻮﺍﺩﺙ ﺣﺮﻭﻕ ﺍﻟﺸﻤﺲ‪:‬‬
‫‪173‬‬ ‫ﺧﻄﻮﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺤﻮﺍﺩﺙ ﺍﻟﻜﻬﺮﺑﺎء‪:‬‬
‫‪175‬‬ ‫ﺃﻋﺮﺍﺽ ﻟﺪﻏﺎﺕ ﺍﻷﻓﻌﻰ ﻭﺧﻄﻮﺍﺕ ﺇﺳﻌﺎﻓﻬﺎ‪:‬‬
‫‪177‬‬ ‫ﺗﻌﺮﻳﻒ ﺍﻟﺸﻠﻞ ﺍﻟﺪﻣﺎﻏﻲ‪:‬‬
‫‪178‬‬ ‫ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺤﻮﺍﺩﺙ ﺍﻟﻐﻴﺒﻮﺑﺔ‪:‬‬
‫‪180‬‬ ‫ﺧﻄﻮﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺤﻮﺍﺩﺙ ﺍﻟﺼﺪﻣﺔ‪:‬‬
‫‪182‬‬ ‫ﻁﺮﻕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻴﺔ‪:‬‬
‫‪183‬‬ ‫ﺍﻟﺘﻐﺬﻳﺔ ﺍﻟﺴﻠﻴﻤﺔ ‪:‬‬
‫‪185‬‬ ‫ﻣﺘﻄﻠﺒﺎﺕ ﻋﻤﻠﻴﺔ ﺍﻟﺘﻨﻈﻴﻒ‪:‬‬
‫‪187‬‬ ‫ﺃﻋﺮﺍﺽ ﺍﻟﺘﺴﻤﻢ‪:‬‬
‫‪187‬‬ ‫ﻁﺮﻕ ﺍﻹﺻﺎﺑﺔ ﺑﺎﻟﺘﺴﻤﻢ‪:‬‬
‫‪188‬‬ ‫ﺧﻄﻮﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺤﻮﺍﺩﺙ ﺍﻟﺘﺴﻤﻢ‪:‬‬
‫‪192‬‬ ‫ﺻﺎﺣﺐ ﻣﺼﺪﺭ ﺍﻟﻤﻴﺎﻩ‪ ،‬ﺃﻭ ﺻﺎﺣﺐ ﺷﺒﻜﺔ ﺍﻟﻤﻴﺎﻩ‪:‬‬
‫‪201‬‬ ‫ﺍﻟﻔﺼﻞ ﺍﻟﺴﺎﺩﺱ‬
‫‪201‬‬ ‫ﺍﻷﻣﺮﺍﺽ ﺍﻟﻤﻌﺪﻳﺔ‬
‫‪202‬‬ ‫ﺗﻌﺮﻳﻒ ﺍﻷﻣﺮﺍﺽ ﺍﻟﻤﻌﺪﻳﺔ‪:‬‬
‫‪203‬‬ ‫ﻁﺮﻕ ﺍﻧﺘﻘﺎﻝ ﺍﻟﻌﺪﻭﻯ‪:‬‬
‫‪204‬‬ ‫ﺃﻋﺮﺍﺽ ﺍﻟﻤﺮﺽ‪:‬‬
‫‪205‬‬ ‫ﺍﻟﻌﻼﺝ‪:‬‬
‫‪206‬‬ ‫ﺍﻟﺨــــﺎﺗﻤــــﺔ‬
‫‪206‬‬ ‫ﺍﻟﻤﻼﺣﻖ‬
‫‪206‬‬ ‫ﺗﺸﺮﻳﻌﺎﺕ ﺍﻟﻌﻤﻞ ﻭﺍﻟﻌﻤﺎﻝ ﺍﻷﺭﺩﻧﻴﺔ‬
‫‪207‬‬ ‫ﺗﺸﺮﻳﻌﺎﺕ ﺍﻟﻌﻤﻞ ﺍﻷﺭﺩﻧﻴﺔ‪:‬‬
‫‪207‬‬ ‫ﺃﻭﻻً‪ :‬ﺣﻤﺎﻳﺔ ﺍﻷﺟﻮﺭ‪:‬‬
‫‪211‬‬ ‫ﺛﺎﻧﻴﺎ ً‪ :‬ﺗﻨﻈﻴﻢ ﺍﻟﻌﻤﻞ ﻭﺍﻹﺟﺎﺯﺍﺕ‪:‬‬
‫‪applicable copyright law.‬‬

‫‪216‬‬ ‫ﺛﺎﻟﺜﺎ ً‪ :‬ﺍﻟﺼﺤﺔ ﻭﺍﻟﺴﻼﻣﺔ ﺍﻟﻤﻬﻨﻴﺔ‪:‬‬

‫‪222‬‬ ‫ﻗﺎﺋﻤﺔ ﺍﻟﻤﺮﺍﺟﻊ‬
‫‪VIII‬‬

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 Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or
applicable copyright law.

AN: 844837 ; .;
Account: ns224396
:
IX

EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣـﻘﺩﻣــﺔ‬
‫ﺇﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻣﻥ ﺃﻫﻡ ﺃﻗﺳﺎﻡ ﺍﻟﻔﻧﺩﻕ ﺍﻟﻣﺳﺗﻘﻠﺔ ﺑﺣﺩ ﺫﺍﺗﻬﺎ ﻭﺍﻟﻌﺎﻣﻠﺔ ﻓﻲ ﻧﻔﺱ‬
‫ﺍﻟﻭﻗﺕ ﻛﻔﺭﻳﻕ ﻭﺍﺣﺩ ﻣﻊ ﺑﺎﻗﻲ ﺍﻷﻗﺳﺎﻡ ﻣﺗﺣﺩﺓ ﻓﻳﻣﺎ ﺑﻳﻧﻬﺎ ﻣﻥ ﺧﻼﻝ ﺍﻷﺳﺱ ﺍﻟﻌﻠﻣﻳﺔ‬
‫ﻭﺍﻟﻁﺭﻕ ﺍﻟﻌﻣﻠﻳﺔ ﻭﺍﻷﺳﺎﻟﻳﺏ ﺍﻹﺩﺍﺭﻳﺔ ﻭﻓﻳﻪ ﻛﺎﺩﺭ ﺧﺎﺹ ﻭﻣﺗﺧﺻﺹ ﻟﻣﻌﺎﻟﺟﺔ‬
‫ﺍﻟﻣﺷﺎﻛﻝ ﻭﺣﻠﻬﺎ ﺑﺎﻟﺗﺩﺭﻳﺏ ﺍﻟﻌﻠﻣﻲ ﻭﺍﻹﺷﺭﺍﻑ ﻭﺍﻟﺧﺑﺭﺓ ﻭﺍﻟﻛﻔﺎءﺓ ﺑﺎﻟﻌﻣﻝ ﻭﻟﺩﻳﺔ‬
‫ﺍﻟﻌﺩﻳﺩ ﻣﻥ ﺍﻟﻭﺍﺟﺑﺎﺕ ﻭﺍﻟﻣﺳﺅﻭﻟﻳﺎﺕ‪.‬‬
‫ﺍﻷﻣﻥ ﻟﻳﺱ ﻗﺳﻡ ﺟﺩﻳﺩ ﺃﻭ ﻣﻥ ﺍﻷﻣﻭﺭ ﺍﻟﻣﺳﺗﺣﺩﺛﺔ ﻓﻬﻭ ﻋﻧﺻﺭ ﻣﻥ ﺃﻫﻡ ﻋﻧﺎﺻﺭ‬
‫ﺍﻟﺣﻳﺎﺓ ﻭﺃﻗﺩﻣﻬﺎ ﻳﺑﺩﺃ ﺑﺎﻷﻣﻥ ﺍﻟﻧﻔﺳﻲ ﻭﻣﺎ ﺑﺩﺍﺧﻝ ﺍﻹﻧﺳﺎﻥ ﻣﻥ ﻣﺷﺎﻋﺭ ﻭﺃﺣﺎﺳﻳﺱ‬
‫ﻭﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﻧﻬﻭﺽ ﻭﺑﺩء ﻳﻭﻡ ﺟﺩﻳﺩ ﻭﻣﻭﺍﺟﻬﺔ ﻣﺎ ﻓﻳﻪ ﻣﻥ ﻣﻔﺎﺟﺋﺎﺕ ﻭﺍﻟﻘﺩﺭﺓ‬
‫ﻋﻠﻰ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺍﻵﺧﺭﻳﻥ ﺑﻐﺽ ﺍﻟﻧﻅﺭ ﻋﻥ ﻫﻭﻳﺎﺗﻬﻡ ﻭﻋﻠﻰ ﺍﺧﺗﻼﻑ ﺃﻣﺯﺟﺗﻬﻡ‬
‫ﻭﺛﻘﺎﻓﺎﺗﻬﻡ ﻭﺣﺗﻰ ﺷﻛﻠﻬﻡ ﻭﺍﺳﺗﻣﺭﺍﺭﺍً ﻟﻸﻣﻥ ﺍﻟﻐﺫﺍﺋﻲ ﺍﻟﺫﻱ ﻟﻭﻻﻩ ﻟﻣﺎﺕ ﺍﻟﻧﺎﺱ ﺟﻭﻋﺎ ً‬
‫ﻭﺍﻷﻣﻥ ﺍﻟﺻﺣﻲ ﺍﻟﺫﻱ ﻳﻬﺗﻡ ﺑﺻﺣﺗﻧﺎ ﻭﺍﻷﻣﺭﺍﺽ ﺍﻟﺗﻲ ﺗﻬﺩﺩﻧﺎ ﻭﺩﺭﺍﺳﺗﻬﺎ ﻭﻣﻌﺭﻓﺔ‬
‫ﺃﻋﺭﺍﺿﻬﺎ ﻭﺃﺳﺑﺎﺑﻬﺎ ﻭﻛﻳﻔﻳﺔ ﻛﺷﻔﻬﺎ ﻭﻣﻘﺎﻭﻣﺗﻬﺎ ﻭﻋﻼﺟﻬﺎ ﻭﺍﻟﻘﺿﺎء ﻋﻠﻳﻬﺎ ﺩﻓﺎﻋﺎ ً ﻋﻥ‬
‫ﺍﻟﺣﻳﺎﺓ ﻭﻳﺳﺗﻣﺭ ﺍﻷﻣﻥ ﺍﺯﺩﻳﺎﺩﺍً ﺑﺎﻷﻫﻣﻳﺔ ﻭﺻﻭﻻً ﻟﻸﻣﻥ ﺍﻻﻗﺗﺻﺎﺩﻱ ﻭﺍﻟﺳﻳﺎﺳﻲ‬
‫ﻭﺍﻟﻌﺳﻛﺭﻱ ﺍﻟﺫﻱ ﺗﻛﻣﻥ ﺧﻁﻭﺭﺗﻪ ﻓﻲ ﻭﻗﻭﻉ ﺍﻟﺣﺭﻭﺏ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺍﻟﻔﻧﺎء ﻭﺣﺩﻭﺙ‬
‫ﺍﻟﺟﻣﺎﻋﻳﺔ ﻭﺍﻷﻣﻥ ﺻﻔﺔ ﺳﺎﺑﻘﺔ ﻟﻠﻌﺩﻳﺩ ﻣﻥ ﺭﺩﻭﺩ ﺍﻟﻔﻌﻝ ﺍﻟﺗﻲ ﻳﻣﻛﻥ ﺃﻥ ﺗﺣﺩﺙ‬ ‫ﺍﻟﻣﻘﺎﺑﺭ َ‬
‫ﺇﺫﺍ ﻓﻘﺩ ﻛﺎﻟﻌﻧﻑ ﻭﺍﺧﺗﻔﺎء ﺍﻷﻣﻥ ﺑﺎﻟﺗﺎﻟﻲ ﻳﻔﺳﺭ ﻅﻬﻭﺭ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺻﻔﺎﺕ ﺑﻐﺽ‬
‫ﺍﻟﻧﻅﺭ ﻋﻥ ﺷﻛﻝ ﻅﻬﻭﺭﻫﺎ ﻛﺎﻟﺻﺭﺍﺥ ﺃﻭ ﺍﻟﺿﺭﺏ ﺃﻭ ﺍﻟﺗﺧﺭﻳﺏ ‪ ...‬ﺍﻟﺦ‪.‬‬
‫ﺍﻷﻣﻥ ﻳﺣﺎﻓﻅ ﻋﻠﻰ ﺗﻭﺍﺯﻥ ﺣﻳﺎﺗﻧﺎ ﻭﻳﻌﻁﻳﻧﺎ ﺍﻟﺣﺎﻓﺯ ﻭﺍﻟﺩﺍﻓﻊ ﻟﻠﻧﻅﺭ ﺑﻌﻳﺩﺍً‬
‫ﻟﻠﻣﺳﺗﻘﺑﻝ ﻭﺍﻟﻣﺿﻲ ﻗﺩﻣﺎ ً ﺑﺧﻁﻰ ﺭﺍﺳﺧﺔ ﻟﻠﺑﺣﺙ ﻋﻥ ﺍﻟﺗﻁﻭﺭ ﻭﺍﻻﺳﺗﻌﺩﺍﺩ ﻟﻘﺑﻭﻝ ﻛﻝ‬
‫ﺟﺩﻳﺩ ﻣﻔﻳﺩ ﻭﺍﺳﺗﻳﻌﺎﺏ ﻛﻝ ﺍﻟﻣﺳﺗﺟﺩﺍﺕ ﺍﻟﺗﻲ ﻗﺩ ﺗﻭﺍﺟﻬﻧﺎ ﻭﺗﺟﺎﻭﺯﻫﺎ ﺑﺳﻼﻡ ﻭﺣﻠﻬﺎ‬
‫ﺑﻅﺭﻭﻑ ﺻﺣﻳﺔ ﺻﺣﻳﺣﺔ ﻭﺑﺄﺳﻠﻭﺏ ﻋﻘﻠﻲ ﻭﺷﻛﻝ ﺳﻠﻳﻡ‪.‬‬
‫ﺃﻣﺎ ﺍﻟﻔﻧﺩﻕ ﻓﻬﻭ ﻣﻛﺎﻥ ﺍﻹﻗﺎﻣﺔ ﺍﻟﺛﺎﻧﻲ ﻟﻺﻧﺳﺎﻥ ﺍﻟﺑﻌﻳﺩ ﻋﻥ ﻣﻧﺯﻟﻪ ﻭﺍﻟﺫﻱ ﻳﻭﻓﺭ ﻟﻪ‬
‫ﻁﻌﺎﻣﻪ ﻭﺷﺭﺍﺑﻪ ﻭﻳﻌﻳﻧﻪ ﻋﻠﻰ ﻗﺿﺎء ﺣﺎﺟﺗﻪ ﺍﻟﺗﻲ ﺍﺳﺗﺩﻋﺕ ﺳﻔﺭﻩ ﻭﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ‬
‫ﻫﻡ ﺑﻣﺛﺎﺑﺔ ﺃﻫﻠﻪ ﻭﺃﻗﺭﺑﺎﺋﻪ ﺍﻟﺳﺎﻫﺭﻳﻥ ﻭﺍﻟﻘﺎﺋﻣﻳﻥ ﻋﻠﻰ ﺧﺩﻣﺗﻪ ﻭﺳﻼﻣﺗﻪ ﺑﻐﺽ ﺍﻟﻧﻅﺭ‬
‫ﻋﻥ ﻭﻅﻳﻔﺗﻬﻡ ﺣﺗﻰ ﻟﻭ ﻟﻡ ﻳﻛﻥ ﻣﻭﻅﻑ ﺃﻣﻥ ﻓﻼ ﻓﺎﺋﺩﺓ ﻣﺛﻼً ﻓﻲ ﺍﻟﻁﺑﺎﺥ ﺍﻟﺫﻱ ﻳﻘﺩﻡ‬
‫‪applicable copyright law.‬‬

‫ﻁﻌﺎﻣﺎ ً ﻓﺎﺳﺩﺍً ﺇﺫﺍ ﻟﻡ ﺗﺗﻭﻓﺭ ﻓﻳﻪ ﺷﺭﻭﻁ ﺍﻟﺻﺣﺔ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺑﺩﻻً ﻣﻥ ﺃﻥ‬
‫ﺗﻌﻁﻲ ﻫﺫﻩ ﺍﻟﻭﺟﺑﺔ ﺍﻟﻁﺎﻗﺔ ﺍﻟﻼﺯﻣﺔ ﻭﺍﻟﻘﻭﺓ ﺍﻟﻣﻁﻠﻭﺑﺔ ﻟﻠﺿﻳﻑ ﻟﻠﻘﻳﺎﻡ ﺑﻌﻣﻠﻪ ﺗﻛﻭﻥ‬
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‫‪EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY‬‬
‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫ﺍﻟﻧﺗﻳﺟﺔ ﺍﻟﻌﻛﺱ ﻭﻫﻲ ﺟﻠﻭﺳﻪ ﺑﻔﺭﺍﺷﻪ ﻓﺗﺭﺓ ﻣﻥ ﺍﻟﻭﻗﺕ ﻟﺣﻳﻥ ﺷﻔﺎءﻩ ﻭﺇﺭﻫﺎﻕ‬
‫ﻟﻸﺟﻬﺯﺓ ﺍﻷﻣﻧﻳﺔ ﻭﺍﻟﺩﻓﺎﻋﻳﺔ ﺑﺎﻟﺟﺳﻡ ﻟﻠﻘﺿﺎء ﻋﻠﻰ ﻫﺫﺍ ﺍﻟﻣﺭﺽ‪ ،‬ﻛﺫﻟﻙ ﺍﻟﺣﺎﻝ ﻋﻧﺩ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺟﻭﺩ ﺧﻠﻝ ﻣﻌﻳﻥ ﺑﺎﻟﻔﻧﺩﻕ ﻣﻣﺎ ﻳﺅﺩﻱ ﻟﺗﻛﺛﻳﻑ ﻋﻣﻝ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺑﺫﻝ‬
‫ﺟﻬﺩ ﺃﻛﺑﺭ ﺑﺎﻟﺑﺣﺙ ﻭﺍﻟﺗﺣﻘﻳﻕ ﻭﺇﺯﻫﺎﻕ ﺍﻟﻭﻗﺕ ﻭﺍﻟﻣﺎﻝ ﻟﻠﻭﺻﻭﻝ ﻟﻠﺣﻘﻳﻘﺔ ﻭﺍﻟﺣﻝ‪.‬‬
‫ﺍﻷﻣﻥ ﺑﺎﻟﻔﻧﺎﺩﻕ ﻏﺎﻳﺔ ﻳﺳﺗﻐﻝ ﻟﻠﻭﺻﻭﻝ ﻟﻬﺎ ﻛﻝ ﺍﻟﻭﺳﺎﺋﻝ ﺍﻟﻣﻣﻛﻧﺔ ﻭﻳﺻﺭﻑ‬
‫ﻋﻠﻳﻬﺎ ﻣﺑﺎﻟﻎ ﺑﺎﻫﺿﺔ ﻭﻳﺣﺩﺩ ﻟﻬﺎ ﻣﻳﺯﺍﻧﻳﺔ ﺧﺎﺻﺔ ﻟﺗﻘﺩﻳﻡ ﺃﻓﺿﻝ ﺍﻟﺧﺩﻣﺎﺕ ﺍﻟﻔﻧﺩﻗﻳﺔ‬
‫ﻭﺍﻟﺿﻳﺎﻓﺔ ﺑﺎﻟﺷﻛﻝ ﺍﻟﻣﻁﻠﻭﺏ ﻟﺗﻠﺑﻳﺔ ﺣﺎﺟﺎﺕ ﻭﺭﻏﺑﺎﺕ ﺍﻟﺿﻳﻭﻑ ﻓﺎﻟﻔﻧﺎﺩﻕ ﺗﻠﻌﺏ‬
‫ﺩﻭﺭﺍً ﻛﺑﻳﺭﺍً ﻓﻲ ﺗﻧﻣﻳﺔ ﻗﻁﺎﻉ ﺍﻟﺳﻳﺎﺣﺔ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺩﻋﻡ ﺍﻻﻗﺗﺻﺎﺩ ﺍﻟﻭﻁﻧﻲ ﻭﺇﻋﻁﺎء‬
‫ﺍﻟﺳﻣﻌﺔ ﺍﻟﻁﻳﺑﺔ ﻭﺍﻟﻣﺷﺭﻓﺔ ﻋﻥ ﺍﻟﺑﻠﺩ ﻭﺍﻻﻧﻁﺑﺎﻉ ﻭﺍﻟﺻﻭﺭﺓ ﺍﻟﺻﺎﺩﻗﺔ ﺍﻷﻣﻳﻧﺔ ﻋﻥ‬
‫ﻋﺭﺍﻗﺔ ﺷﻌﺑﻪ ﻭﻁﺑﻌﻬﻡ ﺍﻟﻣﺭﺣﺎﺏ ﻟﺿﻳﻭﻓﻪ‪.‬‬
‫ﺍﻹﻧﺳﺎﻥ ﺩﺍﺋﻣﺎ ً ﻳﺑﺣﺙ ﻋﻥ ﺍﻷﻣﻥ ﺃﻳﻧﻣﺎ ﻳﺫﻫﺏ ﻭﺍﻟﺳﺎﺋﺢ ﺃﻭ ﺍﻟﺿﻳﻑ ﻗﺩ ﻳﺩﻓﻊ ﺃﻛﺛﺭ‬
‫ﻟﻳﺣﺻﻝ ﻋﻠﻰ ﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺭﺍﺣﺔ ﻓﺎﻟﺣﻳﺎﺓ ﻻ ﺗﻘﺩﺭ ﺑﺛﻣﻥ ﻭﻳﺑﺣﺙ ﻋﻥ ﺍﻟﺻﺩﻕ‬
‫ﺑﺎﻟﺗﻌﺎﻣﻝ ﻭﻳﺧﺷﻰ ﺍﻻﺳﺗﻐﻼﻝ ﺑﺄﺷﻛﺎﻟﻪ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻳﺟﺏ ﺍﻟﺗﻘﺩﻳﻡ ﻟﻪ ﻣﻘﺎﺑﻝ ﻣﺎ ﻳﺩﻓﻌﻪ ﻛﻣﺎ‬
‫ﻳﺗﻭﻗﻊ ﻭﺃﻛﺛﺭ ﻭﻣﻥ ﻫﻧﺎ ﺗﻧﺑﻊ ﺃﻫﻣﻳﺔ ﺍﻟﻛﺗﺎﺏ ﻓﻲ ﺗﻭﺿﻳﺣﻪ ﻟﻣﻔﻬﻭﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﺑﺎﻟﻔﻧﺩﻕ ﻭﻣﻬﺎﻡ ﻣﻭﻅﻔﻳﻥ ﻫﺫﺍ ﺍﻟﻘﺳﻡ ﻭﺍﻟﻣﺳﺅﻭﻟﻳﺎﺕ ﻭﺍﻟﻭﺍﺟﺑﺎﺕ ﻭﺍﻟﻣﺷﺎﻛﻝ ﺍﻟﺗﻲ ﻳﻣﻛﻥ‬
‫ﺃﻥ ﻳﻭﺍﺟﻬﻬﺎ ﻭﻛﻳﻔﻳﺔ ﺣﻠﻬﺎ ﺑﺎﻟﻁﺭﻕ ﺍﻟﻣﺛﻠﻰ ﻭﻛﻳﻔﻳﺔ ﺗﻭﺛﻳﻘﻬﺎ ﻭﺷﻣﻭﻟﻪ ﻟﺷﺭﺡ ﻋﻥ‬
‫ﺃﺟﻬﺯﺓ ﺍﻟﺟﺳﻡ ﻭﺟﻣﻳﻊ ﺍﻷﺧﻁﺎﺭ ﺍﻟﺗﻲ ﻣﻥ ﺍﻟﻣﻣﻛﻥ ﺃﻧﻪ ﺗﻬﺩﺩﻩ ﻭﻁﺭﻕ ﺗﻘﺩﻳﻡ ﺍﻹﺳﻌﺎﻑ‬
‫ﺍﻷﻭﻟﻰ ﻟﻬﺎ ﻭﺍﺣﺗﻭﺍءﻩ ﻋﻠﻰ ﺟﺯء ﻣﻥ ﻗﺎﻧﻭﻥ ﺍﻟﻌﻣﻝ ﻭﺍﻟﻌﻣﺎﻝ ﺍﻷﺭﺩﻧﻳﺔ ﺍﻟﺫﻱ ﻳﺟﺏ ﺃﻥ‬
‫ﻳﻌﺭﻓﻪ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﺧﺎﺻﺔ ﻭﻗﺩ ﺷﻣﻠﺕ ﻓﺻﻭﻝ ﺍﻟﻛﺗﺎﺏ ﺍﻟﻣﻭﺍﺿﻳﻊ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬

‫ﺍﻟﻔﺻﻝ ﺍﻷﻭﻝ ‪ :‬ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬

‫ﺍﻟﻔﺻﻝ ﺍﻟﺛﺎﻧﻲ ‪ :‬ﺑﺭﻧﺎﻣﺞ ﺍﻟﺳﻼﻣﺔ‬
‫ﺍﻟﻔﺻﻝ ﺍﻟﺛﺎﻟﺙ ‪ :‬ﻣﻌﺎﻳﻳﺭ ﺍﻟﺟﻭﺩﺓ ﻟﻠﺗﺻﺭﻑ ﺑﺎﻟﻣﺟﺎﻻﺕ ﺍﻟﺗﻲ ﺗﺧﺹ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ‬
‫ﺍﻟﻔﺻﻝ ﺍﻟﺭﺍﺑﻊ ‪ :‬ﺍﻹﺧﻼء ﻭﺧﻁﺔ ﺇﺧﻼء ﻣﻘﺗﺭﺣﺔ‬
‫ﺍﻟﻔﺻﻝ ﺍﻟﺧﺎﻣﺱ ‪ :‬ﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻳﺔ‬
‫ﺍﻟﻔﺻﻝ ﺍﻟﺳﺎﺩﺱ ‪ :‬ﺍﻷﻣﺭﺍﺽ ﺍﻟﻣﻌﺩﻳﺔ‬
‫ﻭﺃﺧﻳﺭﺍً ﻻ ﻳﺳﻌﻧﻲ ﺇﻻ ﺃﻥ ﺃﻧﻭﻩ ﺑﺎﻟﺩﻭﺭ ﺍﻟﻛﺑﻳﺭ ﻭﺍﻟﻌﻅﻳﻡ ﺍﻟﺫﻱ ﺗﻘﻭﻡ ﺑﻪ ﺍﻷﺟﻬﺯﺓ‬
‫‪applicable copyright law.‬‬

‫ﺍﻷﻣﻧﻳﺔ ﻭﺍﻟﻌﻳﻭﻥ ﺍﻟﺳﺎﻫﺭﺓ ﻋﻠﻰ ﺃﻣﻧﻧﺎ ﻭﺳﻼﻣﺗﻧﺎ ﻓﻲ ﻫﺫﺍ ﺍﻟﺑﻠﺩ ﺍﻟﻣﻌﻁﺎء ﻟﻳﺯﻳﺩﻫﻡ ﷲ‬
‫ﺷﺭﻓﺎ ً ﻋﻠﻰ ﺷﺭﻑ ﻓﻲ ﻅﻝ ﺣﺿﺭﺓ ﺻﺎﺣﺏ ﺍﻟﺟﻼﻟﺔ ﺍﻟﻣﻠﻙ ﻋﺑﺩﷲ ﺍﻟﺛﺎﻧﻲ ﺑﻥ‬
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‫‪EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY‬‬
‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫ﺍﻟﺣﺳﻳﻥ ﺍﻟﻣﻌﻅﻡ ﺣﻔﻅﻪ ﷲ ﻭﺃﻁﺎﻝ ﻟﻧﺎ ﻓﻲ ﻋﻣﺭﻩ ﻭﺳﺎﻡ ﻋﺯ ﻭﻓﺧﺭ ﻋﻠﻰ ﺟﺑﻳﻧﻧﺎ‬
‫ﻭﺩﺭﻋﺎ ً ﺣﺎﻣﻳﺎ ً ﻗﻭﻳﺎ ً ﺻﺎﻣﺩﺍً ﻓﻲ ﻭﺟﻪ ﻛﻝ ﺍﻷﻋﺎﺩﻱ ﻭﺍﻧﻁﻼﻗﺎ ً ﻣﻥ ﻗﻭﻝ ﺍﻟﻣﻐﻔﻭﺭ ﻟﻪ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺑﺈﺫﻥ ﷲ ﺻﺎﺣﺏ ﺍﻟﺟﻼﻟﺔ ﺍﻟﻣﻠﻙ ﺍﻟﺣﺳﻳﻥ ﺑﻥ ﻁﻼﻝ ﻋﻅﻡ ﷲ ﻣﺛﻭﺍﻩ ﺍﻟﺫﻱ ﻟﻥ ﺗﻔﺎﺭﻕ‬
‫ﺻﻭﺭﺗﻪ ﺃﺫﻫﺎﻧﻧﺎ ﻭﺻﻭﺗﻪ ﺁﺫﺍﻧﻧﺎ ﻭﻫﻭ ﻳﻘﻭﻝ ﻭﻳﺯﻳﺩ ﺍﻹﻧﺳﺎﻧﻳﺔ ﺭﻓﻌﺔ ﻭﻣﻘﺎﻣﺎ ً ) ﺍﻹﻧﺳﺎﻥ‬
‫ﺃﻏﻠﻰ ﻣﺎ ﻧﻣﻠﻙ ( ﻓﻠﻘﺩ ﻛﺎﻥ ﻟﻲ ﻋﻅﻳﻡ ﺍﻟﺷﺭﻑ ﻭﺍﻟﻔﺧﺭ ﻭﺍﻻﻋﺗﺯﺍﺯ ﺑﺎﻟﻭﻗﻭﻑ ﻟﺟﺎﻧﺏ‬
‫ﺍﻝﺷﻲء ﺍﻟﺑﺳﻳﻁ‬ ‫ﺭﺟﺎﻝ ﻫﺫﺍ ﺍﻟﺑﻠﺩ ﺍﻟﻣﻌﻁﺎء ﻭﺃﺧﺫ ﻓﺭﺻﺗﻲ ﻓﻲ ﺗﻘﺩﻳﻡ ﻭﺇﺿﺎﻓﺔ ﻭﻟﻭ‬
‫ﻟﻣﻭﺳﻭﻋﺔ ﻣﻛﺗﺑﺎﺗﻧﺎ ﺍﻟﻔﺭﻳﺩﺓ ﻭﺍﻟﺟﻬﺎﺩ ﺑﻘﻠﻡ ﻓﻘﻳﺭ ﻭﻗﻠﺏ ﻛﺑﻳﺭ ﺇﻥ ﺷﺎء ﷲ ﻹﻓﺎﺩﺓ ﺍﻟﻭﻁﻥ‬
‫ﻭﺍﻷﻣﺔ‬
‫ﻭﺃﺧﻳﺭﺍ ﺃﺳﺗﺷﻬﺩ ﺑﺣﺩﻳﺙ ﺭﺳﻭﻝ ﷲ ﻣﺣﻣﺩ ﺻﻠﻰ ﷲ ﻋﻠﻳﻪ ﻭﺳﻠﻡ " ﻋﻳﻧﺎﻥ ﻻ‬
‫ﺗﻣﺳﻬﻣﺎ ﺍﻟﻧﺎﺭ ﻋﻳﻥ ﺑﻛﺕ ﻣﻥ ﺧﺷﻳﺔ ﷲ ﻭﻋﻳﻥ ﺑﺎﺗﺕ ﺗﺣﺭﺱ ﻓﻲ ﺳﺑﻳﻝ ﷲ "‪.‬‬
‫‪applicable copyright law.‬‬

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4

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 Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or
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5
(S&S)
‫ﺍﻟﻒﺹﻝ ﺍﻷﻭﻝ‬
‫ﺍﻷﻣــﻥ ﻭﺍﻟﺲﻻ ﻣــﺔ‬
Security and Safety

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﻔﻧﺩﻕ ‪: Hotel definition‬‬

‫ﻫﻭ ﺍﻟﻣﺑﻧﻰ ﺍﻟﺫﻱ ﻳﺗﻡ ﺇﻧﺷﺎءﻩ ﻟﻠﻣﺳﺎﻓﺭﻱ ﻥ ﺑﻬﺩﻑ ﺗﻘﺩﻳﻡ ﺧﺩﻣﺎﺕ ﺍﻹﻗﺎﻣﺔ‬
‫) ﺍﻟﻣﻧﺎﻣﺔ ( ﻭﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ ﻟﻔﺗﺭﺓ ﻣﺣﺩﺩﺓ ﻣﻘﺎﺑﻝ ﺃﺟﺭ ﻣﻌﻳﻥ ﺿـﻣﻥ ﻗﻭﺍﻧﻳﻥ ﺍﻟﺑﻠﺩ‬
‫‪ Country laws‬ﻭﺍﻟﻔﻧﺩﻕ ﺩﻭﻥ ﺗﺟﺎﻭﺯ ﻟﻬﺎ ﻣﻊ ﺗﻭﻓﻳﺭ ﺍﻷﻣﻥ ﺍﻟﻼﺯﻡ ﻟﻬﻡ ﻟﻠﺣﻔﺎﻅ‬
‫ﻋﻠﻰ ﺳﻼﻣﺗﻬﻡ ﻭﺳﻼﻣﺔ ﻣﻣﺗﻠﻛﺎﺗﻬﻡ‪.‬‬
‫ﻭﻧﻼﺣﻅ ﻣﻥ ﺍﻟﺗﻌﺭﻳﻑ ﺍﻟﺳﺎﺑﻕ ﺃﻧﻪ ﺑﻐﺽ ﺍﻟﻧﻅﺭ ﻋﻥ ﻧﻭﻉ ﻫﺫﺍ ﺍﻟﻣﺑﻧﻰ ﺃﻭ‬
‫ﺍﻟﻣﻧﺷﺄﺓ ﺍﻟﺳﻳﺎﺣﻳﺔ ﻓﻬﻧﺎﻙ ﺍﻟﻔﻧﺩﻕ ) ‪ ( Hotel‬ﻭﺍﻟﻣﻭﺗﻳﻝ ) ‪ (Motel‬ﻭﺍﻟﻣﻧﺗﺟـــﻊ‬
‫ﺍﻟﻣﻑﺭﻭﺵــــــ ﺓ ) ‪Furnished hotel‬‬‫ــ‬ ‫)‪ (Resort‬ﺃﻭ ﺣــﺗﻰ ﺍﻟﺷﻘــﻕ ﺍﻟﻔﻧـــﺩﻗﻳـــﺔ‬
‫‪ ( apartments‬ﻭﺭﻏﻡ ﺗﻌﺩﺩ ﻏﺎﻳﺎﺕ ﺍﻟﺳﻔﺭ ﺳﻭﺍء ﻟﻠﺭﺍﺣﺔ ﺃﻭ ﺍﻻﺳﺗﺟﻣﺎﻡ ﺃﻭ‬
‫ﺍﻟﺗﺟﺎﺭﺓ ﺃﻭ ﺍﻟﻌﻼﺝ ﻭﺭﻏﻡ ﺍﻟﺗﻧﻭﻉ ﻓﻲ ﺍﻟﺧﺩﻣﺎﺕ ﺍﻟﺗﻲ ﺗﻘﺩﻡ ﻣﻥ ﺟﻬﺔ ﻟﺟﻬﺔ ﻭﻋﻠﻰ‬
‫ﺍﺧﺗﻼﻑ ﺍﻟﻘﻭﺍﻧﻳﻥ ﺍﻟﺗﻲ ﺗﺣﻛﻡ ﻛﻝ ﻣﻧﻁﻘﺔ ﻋﻥ ﺍﻷﺧﺭﻯ ﻭﺣﺗﻰ ﺍﻻﺧﺗﻼﻓﺎﺕ ﺍﻟﺗﻲ ﻗﺩ‬
‫ﻧﺟﺩﻫﺎ ﻓﻲ ﺍﻟﻧﻅﺎﻡ ﺍﻟﺩﺍﺧﻠﻲ ﻷﻱ ﻓﻧﺩﻕ ﻋﻥ ﺍﻻﺧﺭ ﻓﺎءﻧﻧﺎ ﻧﺟﺩ ﻓﻲ ﺍﻟﻧﻬﺎﻳﺔ ﺃﻧﻬﺎ ﺟﻣﻳﻌﺎ‬
‫ﺗﺻﺏ ﻓﻲ ﻭﻋﺎء ﻣﺷﺗﺭﻙ ﻭﺗﺗﺷﺎﺑﻪ ﻓﻳﻣﺎ ﺑﻳﻧﻬﺎ ﻭﺗﺗﺣﺩ ﻓﻲ ﻋﻧﺻﺭ ﻭﺍﺣﺩ ﻭﻫﻭ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﻓﺎﻟﺳﺎﺋﺢ ﺍﻟﺫﻱ ﻳﺫﻫﺏ ﻟﻠﻣﺻﻳﻑ ﺑﺣﺛﺎ ﻋﻥ ﺍﻟﺷﻣﺱ ﻭﺍﻟﺭﻣﺎﻝ ﻭﺍﻟﻣﻳﺎﻩ ﺍﻟﺩﺍﻓﺋﻪ‬
‫ﻳﺭﻏﺏ ﺑﺩﺭﺟﺔ ﺃﻣﺎﻥ ﻭﺳﻼﻣﺔ ﺑﻧﻔﺱ ﺍﻟﻣﺳﺗﻭﻯ ﻭﺍﻟﺩﺭﺟﺔ ﺍﻟﺗﻲ ﻳﺑﺣﺙ ﻋﻧﻬﺎ ﺍﻟﻣﺭﻳﺽ‬
‫ﺍﻟﺫﻱ ﻳﺳﺎﻓﺭ ﻣﻥ ﻗﻁﺭ ﻵﺧﺭ ﺑﺣﺛﺎ ﻋﻥ ﺍﻟﻌﻼﺝ ﻓﺎﻷﻣﻥ ﻋﻧﺻﺭ ﻣﻁﻠﻭﺏ ﻓﻲ ﻛﻝ‬
‫ﻣﻛﺎﻥ ﻭﺯﻣﺎﻥ ﻛﺎﻟﻣﺎء ﻭﺍﻟﻬﻭﺍء‪.‬‬
‫ﻭﺗﺳﻌﻰ ﺟﻣﻳﻊ ﺍﻷﻗﺳﺎﻡ ﺑﺎﻟﻔﻧﺩﻕ ﻟﻠﻭﺻﻭﻝ ﻟﻬﺫﻩ ﺍﻟﻐﺎﻳﺔ ﻭﻫﺫﺍ ﺍﻟﻬﺩﻑ ﻟﺗﺣﻘﻳﻕ‬
‫ﻧﺟﺎﺡ ﺍﻟﻣﻧﺷﺄﺓ ﻭ ﺍﻟﻣﺷﺭﻭﻉ ﺃﻭ ﺍﻻﺳﺗﺛﻣﺎﺭ ﻭﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﺍﻟﺭﺑﺢ ﻭﺭﺿﻰ ﺍﻟﺿﻳﻭﻑ‬
‫ﻣﻥ ﺧﻼﻝ ﻫﺫﺍ ﺍﻟﻌﻧﺻﺭ ﻓﺟﻣﻳﻌﻬﺎ ﻋﻠﻰ ﺍﺧﺗﻼﻑ ﻣﺳﻣﻳﺎﺗﻬﺎ ﻭﻣﺳﺅﻭﻟﻳﺎﺗﻬﺎ ﻭﻭﺍﺟﺑﺎﺗﻬﺎ‬
‫ﺍﻻ ﺃﻧﻬﺎ ﺗﻣﺛﻝ ﺟﺯء ﻻ ﻳﺗﺟﺯء ﻣﻥ ﻫﺫﻩ ﺍﻟﺩﺍﺋﺭﺓ ﺍﻷﻣﻧﻳﺔ ﻭﺃﻱ ﺍﺧﺗﺭﺍﻕ ﻟﻠﻔﻧﺩﻕ ﻣﻥ ﺃﻱ‬
‫ﻗﺳﻡ ﺃﻭ ﺟﺎﻧﺏ ﻗﺩ ﻳﺗﺳﺑﺏ ﺑﺎﻟﺧﺳﺎﺭﺓ ﺃﻭ ﺍﻟﻔﺷﻝ‬
‫ﺍﻟﻬﻳﻛﻝ ﺍﻟﺗﻧﻅﻳﻣﻲ ﻷﻗﺳﺎﻡ ﺍﻟﻔﻧﺩﻕ‬
‫‪applicable copyright law.‬‬

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GM General Manager ‫ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ‬

HM Hotel Manager ‫ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ‬

:(Hotel Organizational Structure) ‫ﺍﻟﻬﻳﻛﻝ ﺍﻟﺗﻧﻅﻳﻣﻲ ﻟﻠﻔﻧﺩﻕ‬

applicable copyright law.

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 Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or
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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺭﺳﻡ ﺗﻭﺿﻳﺣﻲ ﻣﺑﺳﻁ ﻟﻬﻳﻛﻝ ﺗﻧﻅﻳﻣﻲ ﻳﺑﻳﻥ ﻁﺑﻳﻌﺔ ﻋﻣﻝ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﺑﺎﻟﻔﻧﺩﻕ‬
‫ﻭﻣﻥ ﺍﻟﺷﻛﻝ ﺍﻟﺳﺎﺑﻕ ﻧﻼﺣﻅ ﺃﻫﻣﻳﺔ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺩﻭﺭﻩ ﻓﻲ ﻋﻣﻠﻳﺔ‬
‫ﺍﺳﺗﻳﻌﺎﺏ ﺟﻣﻳﻊ ﺍﻷﻋﻣﺎﻝ ﻭﺍﻟﻧﺗﺎﺋﺞ ﺍﻟﺗﻲ ﻳﻘﻭﻡ ﺑﻬﺎ ﻣﺧﺗﻠﻑ ﺍﻷﻗﺳﺎﻡ ﺍﻷﺧﺭﻯ ﻭﺍﻟﻧﻅﺭ‬
‫ﻓﻳﻬﺎ ﻣﻥ ﻧﺎﺣﻳﺔ ﺃﻣﻧﻳﺔ ﻭﺗﺣﻠﻳﻠﻬﺎ ﻭﻣﺗﺎﺑﻌﺔ ﺗﻧﻔﻳﺫﻫﺎ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺗﺯﻭﻳﺩ ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻠﻳﺎ ﺑﻣﺩﻯ‬
‫ﺍﻟﺗﻘﻳﺩ ﺑﻬﺎ ﻭﺗﻁﺑﻳﻘﻬﺎ ﻭﺍﻋﻁﺎﺋﻬﻡ ﺃﻭ ﺗﺯﻭﻳﺩﻫﻡ ﺑﺎﻟﺧﻼﺻﺔ ﺑﻬﺩﻑ ﺇﺑﻘﺎء ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻠﻳﺎ‬
‫ﻋﻠﻰ ﺍﻁﻼﻉ ﻣﺳﺗﻣﺭ ﻭﺷﺎﻣﻝ ﻋﻠﻰ ﺍﻟﻌﻣﻠﻳﺎﺕ ﻭﺍﻟﻧﺷﺎﻁﺎﺕ ﻭﺍﻷﻋﻣﺎﻝ ﺍﻟﺗﻲ ﺗﺣﺩﺙ‬
‫ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ ﻭﺍﺗﺧﺎﺫ ﺍﻟﻘﺭﺍﺭﺍﺕ ﺍﻟﺧﺎﺻﺔ ﻓﻲ ﺗﻘﻭﻳﻡ ﺍﻷﺧﻁﺎء ﺃﻭ ﺍﻟﻌﻳﻭﺏ ﻭﻣﺣﺎﻭﻟﺔ‬
‫ﺗﺟﻧﺑﻬﺎ ﻭﺣﻝ ﺍﻟﻣﺷﺎﻛﻝ ﺇﺫﺍ ﻟﻡ ﻳﻛﻥ ﻗﺑﻝ ﻭﻗﻭﻋﻬﺎ ﻓﻳﺟﺏ ﺣﻠﻬﺎ ﻓﻭﺭ ﺣﺩﻭﺛﻬﺎ ﺩﻭﻥ‬
‫ﺗﺄﺧﻳﺭ ﺃﻭ ﺗﺄﺟﻳﻝ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺍﻟﻧﻅﺭ ﻓﻲ ﺍﻻﻗﺗﺭﺍﺣﺎﺕ ﺍﻟﻣﻘﺩﻣﺔ ﻭﻣﺳﺎﻧﺩﺓ ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻠﻳﺎ‬
‫ﻟﻘﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻓﻲ ﺍﺗﺧﺎﺫ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﻘﺭﺍﺭﺍﺕ ﻭ ﺑﺎﻟﺗﺎﻟﻲ ﻓﺎءﻥ ﺇﺻﺩﺍﺭﻫﺎ‬
‫ﻣﺻﺩﺭ ﻗﻭﺓ ﻭﺩﻋﻡ ﻟﺗﻠﻙ ﺍﻟﻘﺭﺍﺭﺍﺕ ﻭﻟﻬﺫﺍ ﺍﻟﻘﺳﻡ ‪.‬‬

‫ﻣﻔﻬﻭﻡ ﺍﻷﻣﻥ )‪: (Security concept‬‬

‫ﻫﻭ ﺟﻣﻳﻊ ﺍﻟﻁﺭﻕ ﻭﺍﻟﺳﺑﻝ ﻭﺍﻹﺟﺭﺍءﺍﺕ ﺍﻟﺗﻲ ﺗﻬﺗﻡ ﺑﻣﻌﺎﻟﺟﺔ ﺍﻟﻣﺷﺎﻛﻝ ﺍﻟﺗﻲ‬
‫ﻳﻣﻛﻥ ﺃﻥ ﺗﺣﺩﺙ ﺿﺭﺭﺍً ﺃﻭ ﺧﺳﺎﺋﺭ‪ ،‬ﻭﺇﻳﺟﺎﺩ ﺍﻟﻭﺳﺎﺋﻝ ﺍﻟﺗﻲ ﻣﻥ ﺍﻟﻣﻣﻛﻥ ﻟﻬﺎ ﺃﻥ‬
‫ﺗﺳﺎﻋﺩﻧﺎ ﻋﻠﻰ ﺗﺟﻧﺏ ﻣﺛﻝ ﻫﺫﻩ ﺍﻷﻣﻭﺭ ﻗﺑﻝ ﺣﺩﻭﺛﻬﺎ ﺑﺎﻟﺩﺭﺟﺔ ﺍﻷﻭﻟﻰ ﻭﻭﻗﺕ ﺣﺩﻭﺛﻬﺎ‬
‫ﻭﻣﺎ ﺑﻌﺩ ﺣﺩﻭﺛﻬﺎ ﻭﺍﻟﻌﻣﻝ ﻋﻠﻰ ﻣﻌﺭﻓﺔ ﺃﺳﺑﺎﺏ ﺗﻠﻙ ﺍﻟﻣﺷﺎﻛﻝ ﻭﺩﺭﺍﺳﺗﻬﺎ ﻭﻣﻌﺎﻟﺟﺗﻬﺎ‬
‫ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺗﻛﺭﺍﺭﻫﺎ‪.‬‬

‫ﻣﻔﻬﻭﻡ ﺍﻟﺳﻼﻣﺔ )‪:(Safety concept‬‬

‫‪applicable copyright law.‬‬

‫ﻫﻲ ﺍﻟﻧﺗﺎﺋﺞ ﺍﻟﺗﻲ ﻧﺻﻝ ﻟﻬﺎ ﻧﺗﻳﺟﺔ ﺍﺗﺑﺎﻋﻧﺎ ﻟﻣﻔﻬﻭﻡ ﺍﻷﻣﻥ ﻓﻣﺛﻼً ﻋﻧﺩ ﻭﺿﻊ ﻻﻓﺗﺔ‬
‫ﺗﺣﺫﻳﺭﻳﺔ ﻓﻲ ﺃﺣﺩ ﻣﻣﺭﺍﺕ ﺍﻟﻔﻧﺩﻕ ﺗﻘﻭﻝ ﺃﻥ ﺍﻷﺭﺽ ﻣﺑﻠﻭﻟﺔ ﺗﺣﺫﺭ ﻣﻥ ﺍﻹﻧﺯﻻﻗﺎﺕ‬
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 ‫ﻓﺈﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺳﻭﻑ ﻳﺑﺗﻌﺩﻭﻥ ﻋﻥ ﻫﺫﺍ ﺍﻟﻁﺭﻳﻕ ﺃﻭ ﻳﻣﺳﻛﻭﻥ ﺑﻣﻘﺎﺑﺽ ﻭﺃﻳﺩﻱ‬
‫ﺍﻟﻣﻣﺭﺍﺕ ﻓﺎﻹﺟﺭﺍء ﺍﻷﻣﻧﻲ ﻫﻧﺎ ﻫﻭ ﻭﺿﻊ ﻻﻓﺗﺔ ﺗﺣﺫﻳﺭﻳﺔ ﺃﻭ ﺇﺭﺷﺎﺩﻳﺔ ﻭﻣﻊ ﺗﻭﻓﺭ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺳﺎﺋﻝ ﺍﻟﺳﻼﻣﺔ ﻣﺛﻝ ﺍﻟﻣﻘﺎﺑﺽ ﻭﺍﻷﻳﺩﻱ ﺍﻟﺟﺩﺍﺭﻳﺔ ﺑﺎﻟﻣﻣﺭﺍﺕ ﻧﻛﻭﻥ ﻗﺩ ﺣﻘﻘﻧﺎ ﻫﺩﻓﻧﺎ‬
‫ﺑﺎﻟﻭﺻﻭﻝ ﻟﻠﺳﻼﻣﺔ‪.‬‬

‫ﺍﻟﻌﻼﻗﺔ ﺑﻳﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ )‪:(Relationship between S&S‬‬

‫ﺇﻥ ﺍﻟﻌﻼﻗﺔ ﺑﻳﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻋﻼﻗﺔ ﻁﺭﺩﻳﺔ ﻗﻭﻳﺔ ﺟﺩﺍً ﺑﺣﻳﺙ ﻛﻠﻣﺎ ﺯﺍﺩﺕ‬
‫ﺃﺳﺑﺎﺏ ﺍﻷﻣﻥ ﺯﺍﺩﺕ ﺩﺭﺟﺔ ﺍﻟﺳﻼﻣﺔ ﻟﻛﻥ ﻻ ﻳﻣﻛﻥ ﺑﺎﻟﻣﻘﺎﺑﻝ ﺗﺣﻘﻳﻕ ﺍﻟﺳﻼﻣﺔ ﺑﺩﻭﻥ‬
‫ﺇﺗﺑﺎﻉ ﺇﺟﺭﺍءﺍﺕ ﺍﻷﻣﻥ‪.‬‬
‫ﻓﻣﺛﻼً ﺇﺫﺍ ﺗﻡ ﺇﻏﻼﻕ ﺟﻣﻳﻊ ﻣﻛﺎﺗﺏ ﺍﻟﻔﻧﺩﻕ ﺑﻌﺩ ﺍﻟﺧﺭﻭﺝ ﻣﻧﻬﺎ ﻓﺈﻧﻧﺎ ﺳﻧﺿﻣﻥ ﺃﻥ‬
‫ﻻ ﻳﻌﺑﺙ ﺃﺣﺩ ﺑﺎﻷﻏﺭﺍﺽ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻓﻲ ﻫﺫﻩ ﺍﻟﻣﻛﺎﺗﺏ ﺑﻐﺽ ﺍﻟﻧﻅﺭ ﻋﻥ ﻧﻳﺔ ﻫﺫﺍ‬
‫ﺿﻭﻝ ﻭﻣﻌﺭﻓﺔ ﻣﺎ ﻫﻲ ﺍﻷﻏﺭﺍﺽ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺩﺍﺧﻝ‬ ‫ﺍﻟﻣﻭﻅﻑ ﺳﻭﺍء ﻟﻠﺳﺭﻗﺔ ﺃﻭ ﻟﻠﻑ‬
‫ﺍﻷﺩﺭﺍﺝ ﻣﺛﻼً ﻭﺑﺫﻟﻙ ﻻ ﻧﺗﺭﻙ ﻣﺟﺎﻻ ﻟﻠﺷﻙ ﺃﻭ ﺍﻟﻅﻥ ﻭﺻﻭﻻ ﻟﻺﺗﻘﺎﻥ ﻭﺍﻻﺣﺗﺭﺍﻑ‬
‫ً‬ ‫ً‬
‫ﺑﺎﻟﻌﻣﻝ ﻭﺗﻭﻓﻳﺭﺍً ﻟﻠﺟﻬﺩ ﻭﺍﻟﻭﻗﺕ‪.‬‬
‫ﻭﺑﺎﻟﻧﻬﺎﻳﺔ ﻓﺈﻥ ﺟﻣﻳﻊ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻫﻡ ﻣﻭﻅﻔﻳﻥ ﺃﻣﻥ ﻟﻛﻥ ﺍﻟﺫﻱ ﻳﺧﺗﻠﻑ ﺑﻳﻧﻬﻡ‬
‫ﻫﻭ ﺫﻟﻙ ﺍﻟﺣﺱ ﺍﻷﻣﻧﻲ ﻭﻣﻘﺩﺍﺭ ﻭﻋﻳﻬﻡ ﻭﺣﺭﺻﻬﻡ ﻭﺗﺑﻧﻳﻬﻡ ﻟﺩﻭﺭ ﻭﻣﻔﻬﻭﻡ ﺍﻷﻣﻥ‬
‫ﺍﻟﺳﻼﻣﺔ‪.‬‬

‫ﺗﻌﺭﻳﻑ ﺃﻣﻥ ﺍﻟﻔﻧﺩﻕ )‪:(Hotel security‬‬

‫ﻫﻲ ﻛﻝ ﺍﻟﺳﺑﻝ ﻭﺍﻟﻁﺭﻕ ﺍﻟﺗﻲ ﺗﻬﺗﻡ ﺑﻣﻌﺎﻟﺟﺔ ﺃﻱ ﺃﻣﻭﺭ ﻗﺩ ﺗﺗﺳﺑﺏ ﻓﻳﻣﺎ ﺑﻌﺩ‬
‫ﺑﺧﺳﺎﺭﺓ ﺃﻭ ﺿﺭﺭ ﻛﻳﻔﻣﺎ ﻛﺎﻥ ﺷﻛﻠﻪ ﻭﺇﻳﺟﺎﺩ ﻛﻝ ﺍﻟﻭﺳﺎﺋﻝ ﺍﻟﻣﻣﻛﻥ ﻟﻬﺎ ﺃﻥ ﺗﺳﺎﻋﺩﻧﺎ‬
‫ﻋﻠﻰ ﺗﺟﻧﺏ ﻫﺫﻩ ﺍﻟﻣﺷﺎﻛﻝ ﻗﺑﻝ ﺣﺩﻭﺛﻬﺎ ﺑﺎﻟﺩﺭﺟﺔ ﺍﻷﻭﻟﻰ ﻭﺣﻳﻥ ﺣﺩﻭﺛﺎ ﻭﺑﻌﺩ ﺣﺩﻭﺛﻬﺎ‬
‫ﻭﻗﺩ ﺗﺄﺧﺫ ﺷﻛﻝ ﻗﻭﺍﻧﻳﻥ ﻭﺗﻌﻠﻳﻣﺎﺕ ﺇﺟﺑﺎﺭﻳﺔ ﻣﻛﺗﻭﺑﺔ ﺑﻣﻳﺛﺎﻕ ﺍﻟﻌﻣﻝ ﺃﻭ ﻛﺗﻳﺏ ﺍﻟﻘﺎﻧﻭﻥ‬
‫ﺍﻟﺩﺍﺧﻠﻲ ﺃﻭ ﻓﻲ ﻋﻘﺩ ﺍﻟﻌﻣﻝ ﻣﺛﻼً ﺃﻭ ﺗﺣﺫﻳﺭﺍﺕ ﻭﻧﺻﺎﺋﺢ ﻭﺇﺭﺷﺎﺩﺍﺕ ﺷﻔﻬﻳﺔ ﻭﺑﻐﺽ‬
‫ﺍﻟﻧﻅﺭ ﻋﻥ ﺍﻟﺟﻬﺔ ﺍﻟﺗﻲ ﻗﺩﻣﺗﻬﺎ ﺳﻭﺍء ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻣﺩﻳﺭ ﻗﺳﻣﻙ ﺃﻭ ﻣﺩﻳﺭ ﺷﺅﻭﻥ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺃﻭ ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﻣﻭﻅﻔﻳﻪ ﺃﻭ ﺣﺗﻰ ﺯﻣﻳﻠﻙ ﻓﻲ ﺍﻟﻘﺳﻡ ﻭﻗﺩ‬
‫ﺗﺧﺗﻠﻑ ﻫﺫﻩ ﺍﻟﻘﻭﺍﻧﻳﻥ ﻣﻥ ﻗﺳﻡ ﻟﻘﺳﻡ ﺁﺧﺭ ﻟﻛﻥ ﺍﻷﺻﻝ ﻭﺍﺣﺩ ﻭﻣﺷﺗﺭﻙ ﻭﺫﻟﻙ‬
‫ﺍﻻﺧﺗﻼﻑ ﻫﻭ ﺑﺳﺑﺏ ﻁﺑﻳﻌﺔ ﺍﻟﻌﻣﻝ ﻓﻣﺛﻼً ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﺍﻟﺫﻱ ﻳﺗﻌﺎﻣﻝ ﻣﻭﻅﻔﻳﻪ ﻣﻊ‬
‫ﺍﻟﻛﻬﺭﺑﺎء ﻳﺧﺗﻠﻑ ﻋﻥ ﻗﺳﻡ ﺍﻟﻣﻁﺑﺦ ﺍﻟﺫﻱ ﻳﺗﻌﺎﻣﻝ ﻣﻭﻅﻔﻳﻪ ﻣﻊ ﺍﻵﻻﺕ ﺍﻟﻘﺎﻁﻌﺔ‬
‫ﻭﺍﻟﺣﺎﺩﺓ ﻭﻳﺟﺏ ﻋﻘﺎﺏ ﻛﻝ ﻣﻥ ﻳﺧﺎﻟﻑ ﻫﺫﻩ ﺍﻟﻘﻭﺍﻧﻳﻥ ﻷﻥ ﺍﻷﺿﺭﺍﺭ ﺍﻟﺗﻲ ﻗﺩ ﺗﺣﺩﺙ‬
‫‪applicable copyright law.‬‬

‫ﻳﻣﻛﻥ ﻟﻬﺎ ﺃﻥ ﺗﺗﻌﺩﻯ ﺍﻟﻧﻁﺎﻕ ﺍﻟﺷﺧﺻﻲ ﻟﺗﺻﺑﺢ ﻛﺎﺭﺛﺔ ﻭﺍﻟﻛﺛﻳﺭ ﻣﻥ ﺍﻟﻣﺷﺎﻛﻝ ﺳﺑﺑﻬﺎ‬
‫ﺇﻫﻣﺎﻝ ﺻﻐﻳﺭ ﺗﻛﺑﺭ ﻟﻳﺻﺑﺢ ﻣﻥ ﺍﻟﺻﻌﺏ ﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻳﻬﺎ ﻭﻟﺫﻟﻙ ﻳﺟﺏ ﺍﻟﺗﺑﻠﻳﻎ‬
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‫‪EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY‬‬
‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫ﺑﺎﻟﻔﻧﺩﻕ ﻋﻥ ﺃﻱ ﻋﻁﻝ ﺃﻭ ﺧﻁﺭ ﻗﺩ ﻳﺷﻛﻝ ﺗﻬﺩﻳﺩﺍً ﻋﻠﻰ ﺃﻱ ﺻﻌﻳﺩ ﺃﻭ ﺟﺎﻧﺏ ﻣﻥ‬
‫ﺍﻟﺟﻭﺍﻧﺏ ﺍﻷﻣﻧﻳﺔ ﻓﻲ ﺃﻱ ﻟﺣﻅﺔ ﺧﺎﺻﺔ ﻭﺃﻧﻪ ﻻ ﻳﻣﻛﻥ ﺗﺣﺩﻳﺩ ﻭﻗﺕ ﻟﻬﺎ ﺃﻭ ﺍﻟﺗﻧﺑﺅ ﻓﻲ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺣﺩﻭﺛﻬﺎ‪.‬‬

‫ﺗﻌﺭﻳﻑ ﺳﻼﻣﺔ ﺍﻟﻔﻧﺩﻕ )‪:(Hotel safety‬‬

‫ﻫﻲ ﺍﻟﻧﺗﺎﺋﺞ ﺍﻟﺗﻲ ﻧﺻﻝ ﻟﻬﺎ ﻹﺗﺑﺎﻋﻧﺎ ﻣﺑﺩﺃ ﺍﻷﺧﺫ ﺑﺎﻷﺳﺑﺎﺏ )ﺍﻷﻣﻥ( ﻭﻫﻲ ﻻ‬
‫ﺗﻬﺗﻡ ﺑﺎﻟﻣﺳﺑﺏ ﺑﻘﺩﺭ ﻣﺎ ﻳﻬﺗﻡ ﺍﻷﻣﻥ ﺑﻪ ﻭﺗﻣﺗﺩ ﻟﺗﺷﻣﻝ ﺍﻟﻣﺑﻧﻰ ﻛﺎﻣﻼً ﻛﺑﻧﺎء ﻭﺃﺟﻬﺯﺓ‬
‫ﻭﺃﺩﻭﺍﺕ ﻭﻧﺯﻻء ﻭﺿﻳﻭﻑ ﻭﻣﻭﻅﻔﻳﻥ ﻭﺣﺗﻰ ﻣﺣﻳﻁ ﺍﻟﻔﻧﺩﻕ ﻭﻣﺎ ﺣﻭﻟﻪ‪.‬‬
‫ﻓﺎﻟﺳﻼﻣﺔ ﺑﻣﻌﻧﻰ ﺁﺧﺭ ﻫﻲ ﻋﺩﻡ ﻭﺟﻭﺩ ﺳﺭﻗﺎﺕ ﺃﻭ ﺇﺻﺎﺑﺎﺕ ﺃﻭ ﺗﻠﻭﺙ ﺃﻭ‬
‫ﺃﻣﺭﺍﺽ ﺃﻭ ﻏﻳﺭﻫﺎ ﺑﻐﺽ ﺍﻟﻧﻅﺭ ﻋﻥ ﺍﻟﺳﺑﺏ‪.‬‬
‫ﺗﻌﺭﻳﻑ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ)‪ ( S e curity office r‬‬
‫ﺑﻬﺎ ﻓﻬﻭ ﺑﻣﺛﺎﺑﺔ ﺍﻟﺗﻐﺫﻳﺔ‬
‫ﻫﻭ ﻋﻳﻥ ﺍﻟﻣﺩﻳﺭ ﺍﻟﺗﻲ ﻳﺭﻯ ﺑﻬﺎ ﻭﺃﺫﻧﻪ ﺍﻟﺗﻲ ﻳﺳﻣﻊ ﻑ‬
‫ﺍﻟﺭﺍﺟﻌﺔ ﻟﻼﺩﺍﺭﺓ ﺍﻟﻌﻠﻳﺎ ﻫﻭ ﺍﻟﺷﺧﺹ ﺍﻟﺫﻱ ﻳﻘﻭﻡ ﻋﻠﻰ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺗﻁﺑﻳﻕ ﻣﺟﻣﻭﻋﺔ‬
‫ﺍﻟﻘﻭﺍﻧﻳﻥ ﻭﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺷﺭﻳﻁﺔ ﺃﻥ ﺗﻛﻭﻥ ﻏﻳﺭ ﻣﺧﺎﻟﻔﺔ ﻟﻘﺎﻧﻭﻥ ﺍﻟﺑﻠﺩ ﻭﺻﺎﺩﺭﺓ ﻋﻥ‬
‫ﺟﻬﺔ ﻣﺳﺅﻭﻟﺔ ﻣﺛﻝ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﻳﻘﺩﻡ ﺍﻟﻧﺻﺢ ﻭﺍﻹﺭﺷﺎﺩ ﻟﺑﺎﻗﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻷﻗﺳﺎﻡ‬
‫ﻟﻧﺷﺭ ﺍﻟﻭﻋﻲ ﻭﺍﻟﺗﻌﺭﻳﻑ ﺑﺎﻟﻣﺧﺎﻁﺭ ﻭﺍﻷﺧﻁﺎء ﻭﺫﻟﻙ ﺑﻌﺩ ﺃﻥ ﻳﻛﻭﻥ ﻗﺩ ﺗﻠﻘﻰ‬
‫ﺍﻟﺩﻭﺭﺍﺕ ﺍﻟﻧﻅﺭﻳﺔ ﻭﺍﻟﻌﻣﻠﻳﺔ ﺍﻟﺧﺎﺻﺔ ﺑﻬﺫﺍ ﺍﻟﻘﺳﻡ ﻭﺧﺿﻊ ﻟﻠﺗﺟﺭﺑﺔ ﻭﺷﺎﺭﻙ ﻓﻲ ﺣﻝ‬
‫ﺑﻌﺽ ﺍﻟﻣﺷﺎﻛﻝ ﻭﺍﻹﻁﻼﻉ ﻋﻠﻰ ﻛﻳﻔﻳﺔ ﻋﻣﻝ ﺃﺟﻬﺯﺓ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻣﺛﻝ ﺃﺟﻬﺯﺓ‬
‫ﻣﻘﺎﻭﻣﺔ ﺍﻟﺣﺭﻳﻕ ﻭﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﻛﺎﻣﻳﺭﺍﺕ ﻭﺍﻟﺗﺳﺟﻳﻝ ﻭﻏﻳﺭﻫﺎ ﻭﺍﺳﺗﻭﻋﺑﻬﺎ ﻭﻫﻭ ﻳﺗﻣﻳﺯ‬
‫ﻋﻥ ﺑﺎﻗﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺎﻟﺣﺱ ﺍﻷﻣﻧﻲ ﺃﻛﺛﺭ ﻣﻥ ﻏﻳﺭﻩ‪.‬‬

‫ﻣﻥ ﺃﻫﻡ ﺍﻟﻧﻘﺎﻁ ﺍﻟﻭﺍﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻓﻬﻣﻬﺎ‬

‫‪ - 1‬ﺍﻹﺩﺭﺍﻙ ﺑﺄﻥ ﺍﻟﻧﺎﺱ ﻣﺧﺗﻠﻔﻳﻥ ﻓﻲ ﻛﻝ ﺷﻲء ﻭﺳﻳﻭﺍﺟﻪ ﺍﻟﺟﻳﺩ ﻣﻧﻬﻡ ﻭﺍﻟﺳﻳﺊ‬
‫‪.‬‬
‫‪ - 2‬ﺍﻹﺩﺭﺍﻙ ﺑﺄﻧﻧﺎ ﻻ ﻧﺳﺗﻁﻳﻊ ﺗﻐﻳﺭﻫﻡ ﻭﻟﻛﻥ ﻧﺳﺗﻁﻳﻊ ﻧﺣﻥ ﺃﻥ ﻧﺗﻐﻳﺭ ‪.‬‬
‫‪ - 3‬ﺍﻻﺩﺭﺍﻙ ﺃﻥ ﺻﺎﺣﺏ ﺍﻟﺷﻛﻭﻯ ﻭﺍﻟﻣﺷﻛﻠﺔ ﺩﺍﺋﻣﺎ ﻻ ﻳﺷﻌﺭ ﺑﻧﻔﺳﻪ ﻭﻣﺎﺫﺍ ﻳﻔﻌﻝ‬
‫ﺃﻭ ﻳﻘﻭﻝ ﻋﻧﺩﻣﺎ ﻳﻛﻭﻥ ﻏﺎﺿﺏ ﺃﻭ ﺗﺣﺕ ﺗﺄﺛﻳﺭ ﺃﻱ ﺿﻐﻁ ﺃﻭ ﺍﻧﻔﻌﺎﻝ ‪.‬‬
‫‪applicable copyright law.‬‬

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‫‪EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY‬‬
‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫‪ - 4‬ﺗﻘﺑﻝ ﺃﻱ ﺍﻧﺗﻘﺎﺩ ﺃﻭ ﻧﻕﺽ ﻣﻥ ﺃﻱ ﺟﻬﺔ ﻭﻣﺣﺎﻭﻟﺔ ﺇﻋﺎﺩﺓ ﺍﻟﻧﻅﺭ ﻓﻳﻪ ﻭﺗﺣﻭﻳﻠﻪ‬
‫ﻣﻥ ﻧﻘﻁﺔ ﺿﻌﻑ ﻟﻘﻭﺓ ﻭﺗﺟﺎﻭﺯﻫﺎ ﻟﺭﻓﻊ ﺍﻟﻣﺳﺗﻭﻯ ﻭﻋﻠﻰ ﺍﻟﻌﻛﺱ ﻳﺟﺏ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻋﺩﻡ ﺇﻫﻣﺎﻝ ﺃﻱ ﺍﻧﺗﻘﺎﺩ ﺃﻭ ﻣﻼﺣﻅﺔ ﻟﻠﻭﺻﻭﻝ ﻟﻠﻣﺛﺎﻟﻳﺔ ‪.‬‬

‫‪ - 5‬ﻳﺟﺏ ﺍﻟﺗﺣﻛﻡ ﻓﻲ ﻫﺫﻩ ﺍﻟﻣﻭﺍﻗﻑ ﻭﻋﺩﻡ ﻣﻘﺎﺑﻠﺔ ﺍﻟﻐﺿﺏ ﺑﺎﻟﻐﺿﺏ ﺃﻭ ﺃﺧﺫ‬
‫ﺍﻷﻣﻭﺭ ﺑﺷﻛﻝ ﺷﺧﺻﻲ ﻋﻧﺩ ﺍﻟﺗﻌﺭﺽ ﻷﻱ ﻣﺿﺎﻳﻘﺎﺕ ‪.‬‬
‫‪ - 6‬ﺇﻋﺭﻑ ﻧﻔﺳﻙ ﻭﻗﺩﺭﺍﺗﻙ ﻭﻻ ﺗﻘﺗﺣﻡ ﻭﺗﺧﻭﺽ ﻓﻲ ﺃﻱ ﻣﺟﺎﻝ ﻻ ﺗﻌﺭﻑ ﻓﻳﻪ‬
‫ﻭﺃﻁﻠﺏ ﺍﻟﻣﺳﺎﻋﺩﺓ ﺩﺍﺋﻣﺎ ً ﻭﺍﺳﺄﻝ ﻋﻥ ﺃﻱ ﻏﺎﻣﺽ ‪.‬‬
‫‪ - 7‬ﺣﺏ ﺍﻟﺟﻣﻳﻊ ﻳﺳﺎﻋﺩ ﻋﻠﻰ ﺗﺑﻧﻲ ﺩﻭﺭ ﺍﻹﻧﺳﺎﻥ ﺍﻟﻣﺳﺎﻋﺩ ﻭﺍﻟﺫﻱ ﻳﺧﺩﻡ‬
‫ﺍﻟﺟﻣﻳﻊ ﺃﻳﻧﻣﺎ ﻭﺟﺩﺕ ﺍﻟﺣﺎﺟﺔ ﺃﻭ ﻁﻠﺑﺕ ﺍﻟﻣﺳﺎﻋﺩﺓ ‪.‬‬
‫‪ - 8‬ﺍﻟﺗﻔﻛﻳﺭ ﺑﺎﻟﻐﻳﺭ ﻗﺑﻝ ﺍﻟﻧﻔﺱ‬
‫‪ - 9‬ﻋﺩﻡ ﺍﻟﺗﻣﻳﻳﺯ ﺑﺎﻟﺗﻌﺎﻣﻝ ﺃﻭ ﺇﻅﻬﺎﺭ ﺍﻟﺗﺣﻳﺯ‬
‫‪ - 10‬ﺍﻟﻔﺻﻝ ﺑﻳﻥ ﺍﻟﻣﺷﺎﻛﻝ ﺍﻟﺷﺧﺻﻳﺔ ﺧﺎﺭﺝ ﺍﻟﻌﻣﻝ ﻭﺃﻋﺑﺎء ﺍﻟﺣﻳﺎﺓ ﻭﺑﻳﻥ‬
‫ﺍﻟﻭﺟﻭﺩ ﺑﺎﻟﻌﻣﻝ ﻭﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ ‪.‬‬
‫‪ - 11‬ﺍﻟﻔﺭﺍﺳﺔ ﺍﻟﺫﻫﻧﻳﺔ ﻭﺍﻟﺗﻲ ﺗﺳﺎﻋﺩﻙ ﻋﻠﻰ ﺍﻟﺗﻧﺑﺅ ﻭﺍﻟﻣﻌﺭﻓﺔ ﺑﺎﻷﻣﻭﺭ ﺍﻟﺗﻲ‬
‫ﺳﺗﺣﺩﺙ ﺑﻧﺎء ﻋﻠﻰ ﻣﺎ ﺗﺯﻭﺩﻧﺎ ﺑﻪ ﺣﻭﺍﺳﻧﺎ ﻣﻥ ﻣﻌﻠﻭﻣﺎﺕ ‪.‬‬

‫ﺍﻟﻭﺻﻑ ﺍﻟﻭﻅﻳﻔﻲ ﻟﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ ‪‬‬

‫)‪:(Job description‬‬
‫• ﻳﺟﺏ ﺃﻥ ﺗﺗﻭﻓﺭ ﺍﻟﺷﺭﻭﻁ ﺍﻟﺗﺎﻟﻳﺔ ﻓﻲ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ‪:‬‬
‫‪ .1‬ﺇﺗﻘﺎﻥ ﺍﻟﻠﻐﺔ ﺍﻹﻧﺟﻠﻳﺯﻳﺔ ﻭﺍﻟﻣﻌﺭﻓﺔ ﺑﺎﻟﺑﺭﺍﻣﺞ ﺍﻷﺳﺎﺳﻳﺔ ﻋﻠﻰ ﺟﻬﺎﺯ‬
‫ﺍﻟﻛﻣﺑﻳﻭﺗﺭ‪.‬‬
‫‪ .2‬ﺍﻟﻣﻌﺭﻓﺔ ﺑﻛﻳﻔﻳﺔ ﻋﻣﻝ ﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻳﺔ‪.‬‬
‫‪ .3‬ﺍﻟﻣﻌﺭﻓﺔ ﺑﻛﻳﻔﻳﺔ ﺍﻟﺗﻭﺛﻳﻕ ﻟﺟﻣﻳﻊ ﺍﻟﺣﻭﺍﺩﺙ ﻭﻛﺗﺎﺑﺔ ﺍﻟﺗﻘﺎﺭﻳﺭ ﻭﻛﻳﻔﻳﺔ ﺣﻔﻅﻬﺎ‪.‬‬
‫‪ .4‬ﻣﺳﺎﻋﺩﺓ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻰ ﺣﻝ ﻣﺷﺎﻛﻠﻬﻡ ﻭﺗﻭﻓﻳﺭ ﺍﻷﻣﺎﻥ ﻟﻬﻡ‬
‫ﻭﻋﻣﻝ ﻋﻼﻗﺎﺕ ﻁﻳﺑﺔ ﻣﻌﻬﻡ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .5‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻰ ﺃﻧﻅﻣﺔ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻭﻛﻳﻔﻳﺔ ﺍﻟﺗﻌﺎﻣﻝ‬
‫ﻣﻌﻬﺎ ﻭﺍﻟﺗﺩﺭﺏ ﻋﻠﻳﻬﺎ‪.‬‬
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 ‫‪ .6‬ﺍﻹﻟﻣﺎﻡ ﺍﻟﻛﺎﻣﻝ ﺑﻣﻌﺎﻳﻳﺭ ﺍﻟﺟﻭﺩﺓ ﻟﻠﺗﺻﺭﻑ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﺗﻲ ﻳﻣﻛﻥ ﺃﻥ‬
‫ﻳﻭﺍﺟﻬﻬﺎ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﻣﻌﺭﻓﺔ ﺑﻛﻳﻔﻳﺔ ﺍﻟﺗﺻﺭﻑ ﺑﺎﻟﺣﺎﻻﺕ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻁﺎﺭﺋﺔ‪.‬‬
‫‪ .7‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻻﺳﺗﻣﺎﻉ ﻭﻣﺷﺎﻫﺩﺓ ﺍﻷﺧﻁﺎء ﻭﺗﻣﻳﻳﺯﻫﺎ ﻭﺍﻟﺗﺣﺫﻳﺭ ﻣﻧﻬﺎ‪.‬‬
‫‪ .8‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺳﺭﻳﺔ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ‪.‬‬
‫‪ .9‬ﺍﻟﻘﻭﺓ ﺍﻟﺑﺩﻧﻳﺔ ﻭﺍﻟﺻﺣﺔ ﺍﻟﻧﻔﺳﻳﺔ ﻭﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻘﻭﺓ ﺍﻟﺑﺩﻧﻳﺔ ﺇﻻ ﺑﺎﻟﺣﺎﻻﺕ‬
‫ﺍﻟﺗﻲ ﺗﺳﺗﺩﻋﻲ ﺫﻟﻙ ﻭﺑﻌﺩ ﺃﺧﺫ ﻣﻭﺍﻓﻘﺔ ﺍﻟﻣﺷﺭﻑ ‪.‬‬
‫‪.10‬ﺍﻟﺗﺣﻠﻲ ﺑﺎﻷﺧﻼﻕ ﺍﻟﺣﻣﻳﺩﺓ ﻛﺎﻟﺻﺩﻕ ﻭﺍﻹﺧﻼﺹ ﻭﺍﻟﻭﻻء ﻭﺍﻷﻣﺎﻧﺔ ﻭﺁﺩﺍﺏ‬
‫ﺍﻟﺣﺩﻳﺙ ﻭﺍﻻﺣﺗﺭﺍﻡ ﻟﺟﻣﻳﻊ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ ﺩﻭﻥ ﺗﻔﺭﻳﻕ ﺑﻳﻧﻬﻡ ﻭﺣﺏ‬
‫ﺍﻟﻌﻣﻝ ﺍﻟﺗﻁﻭﻋﻲ ﻭﺍﻟﺛﻘﺔ ﺑﺎﻟﻧﻔﺱ‪.‬‬
‫‪ .11‬ﺍﻟﻧﻅﺎﻓﺔ ﺍﻟﺷﺧﺻﻳﺔ ﻭﺍﻟﺟﺳﺩﻳﺔ‪.‬‬
‫‪.12‬ﺍﻟﻣﻌﺭﻓﺔ ﺑﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﻣﻣﺭﺍﺕ ﻭﻣﻭﺍﻗﻊ ﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻭﺍﻟﻁﻔﺎﻳﺎﺕ‬
‫ﻭﺃﺧﺫ ﻓﻛﺭﺓ ﻋﻥ ﻋﻣﻝ ﺑﺎﻗﻲ ﺍﻷﻗﺳﺎﻡ ﻭﻭﺍﺟﺑﺎﺗﻬﺎ‪.‬‬
‫‪.13‬ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻟﺩﻭﺍﻡ ﺍﻟﺭﺳﻣﻲ ﻭﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﻔﻧﺎء ﻭﺍﻟﺑﻘﺎء ﻣﺩﺓ ﺃﻁﻭﻝ ﺣﺳﺏ‬
‫ﻣﺗﻁﻠﺑﺎﺕ ﺍﻟﻌﻣﻝ ﻭﺍﻟﺗﻛﻳﻑ ﻣﻊ ﺃﻭﻗﺎﺕ ﺍﻟﺩﻭﺍﻡ ﻭﺍﻟﻣﻭﺍﻗﻊ ﺍﻟﻣﺧﺗﻠﻔﺔ‪.‬‬
‫‪.14‬ﺗﻐﻁﻳﺔ ﺍﻟﻳﻭﻡ ﻛﺎﻣﻼً ﻋﻠﻰ ﻣﺩﺍﺭ ‪ 24‬ﺳﺎﻋﺔ ﺑﺎﻟﺗﻧﺎﻭﺏ ﻭﺍﻟﺗﻧﺳﻳﻕ‪.‬‬
‫‪.15‬ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻟﺷﺧﺻﻳﺔ ﺍﻟﻣﺿﻳﺎﻓﺔ ﻭﺍﻻﺑﺗﺳﺎﻣﺔ ﻭﺍﻟﺗﺭﺣﻳﺏ ﺑﺎﻟﺿﻳﻭﻑ‬
‫ﻭﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻟﻣﺟﺎﻣﻠﺔ‪.‬‬
‫‪.16‬ﺍﻻﻟﺗﺯﺍﻡ ﺑﺗﻧﻔﻳﺫ ﺃﻱ ﺗﻌﻠﻳﻣﺎﺕ ﺻﺎﺩﺭﺓ ﻋﻥ ﺍﻟﻣﺷﺭﻑ ﺃﻭ ﻣﺩﻳﺭ ﺍﻷﻣﻥ‪.‬‬
‫• ﺃﻣﺎ ﺍﻟﻣﺷﺭﻓﻳﻥ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺳﻡ ﻓﺈﻧﻪ ﺑﺎﻹﺿﺎﻓﺔ ﻟﻠﻧﻘﺎﻁ ﺍﻟﺳﺎﺑﻘﺔ ﻳﺟﺏ ﺗﻭﻓﺭ ﻓﻳﻬﻡ‬
‫ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺗﺣﺳﻳﻥ ﻭﺗﻁﻭﻳﺭ ﻧﻅﺎﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .2‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﻣﻧﻊ ﺃﻱ ﻣﺷﺎﻛﻝ ﻗﺩ ﺗﺅﺛﺭ ﻋﻠﻰ ﺍﻷﺭﻭﺍﺡ ﺃﻭ ﺍﻟﻣﻣﺗﻠﻛﺎﺕ ﺃﻭ‬
‫ﺳﻣﻌﺔ ﺍﻟﻔﻧﺩﻕ ﻛﺎﻟﺣﺭﻳﻕ ﺃﻭ ﺍﻟﺳﺭﻗﺔ ﺃﻭ ﺍﻻﻋﺗﺩﺍء ﺃﻭ ﺍﻟﺷﻐﺏ ﺃﻭ ﺍﻹﺿﺭﺍﺑﺎﺕ‬
‫‪.‬‬
‫‪ .3‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﺗﺣﻘﻳﻕ ﺑﺎﻟﻣﺷﺎﻛﻝ ﻋﻠﻰ ﺍﺧﺗﻼﻑ ﺃﻧﻭﺍﻋﻬﺎ ‪.‬‬
‫‪ .4‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺗﺻﻣﻳﻡ ﺟﺩﺍﻭﻝ ﺍﻟﺗﺩﺭﻳﺏ ﻭﻋﻣﻝ ﺑﺭﺍﻣﺞ ﺧﺎﺻﺔ ﻟﻬﻡ ﻭﺣﺗﻰ‬
‫ﺟﺩﺍﻭﻝ ﺍﻟﺩﻭﺍﻡ‪.‬‬
‫‪ .5‬ﺍﻟﺗﺣﻠﻲ ﺑﺎﻟﺷﺧﺻﻳﺔ ﺍﻟﻘﻳﺎﺩﻳﺔ ﻭﺍﻟﻣﻌﺭﻓﺔ ﺑﺎﻟﻣﻔﺎﻫﻳﻡ ﺍﻹﺩﺍﺭﻳﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .6‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﻧﺷﺭ ﺭﻭﺡ ﺍﻟﻔﺭﻳﻕ ﻭﺗﺣﻘﻳﻕ ﺍﻟﻧﺟﺎﺡ ﻣﻥ ﺧﻼﻝ ﺍﻟﻌﻣﻝ ﺍﻟﻣﺷﺗﺭﻙ‬
‫‪ .7‬ﻣﺗﺎﺑﻌﺔ ﺻﻳﺎﻧﺔ ﺍﻷﺟﻬﺯﺓ ﺍﻟﻣﻌﻁﻠﺔ‪.‬‬

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 ‫‪ .8‬ﺍﻟﻌﻣﻝ ﻋﻠﻰ ﺍﻟﺗﻧﺳﻳﻕ ﻓﻳﻣﺎ ﺑﻳﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻓﻬﻡ ﺑﻣﺛﺎﺑﺔ ﺣﻠﻘﺔ‬
‫ﺍﻟﻭﺻﻝ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫• ﺃﻣﺎ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻓﺑﺎﻹﺿﺎﻓﺔ ﺃﻳﺿﺎ ً ﻟﻛﻝ ﺍﻟﻧﻘﺎﻁ ﺍﻟﺳﺎﺑﻘﺔ ﻳﺿﺎﻑ ﻟﻬﺎ‬
‫ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺍﻟﺧﺑﺭﺓ ﻓﻲ ﻣﺟﺎﻝ ﺍﻷﻣﻥ ﻭ ﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ‬
‫ﻭﺍﻟﺩﻭﺍﺋﺭ ﺍﻟﺣﻛﻭﻣﻳﺔ‪.‬‬
‫‪ .2‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﺗﺣﻛﻡ ﻓﻲ ﺃﻣﻥ ﺍﻟﻔﻧﺩﻕ ﻟﺿﻣﺎﻥ ﺳﻼﻣﺔ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ .3‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺗﻧﻔﻳﺫ ﻭﺗﺣﻘﻳﻕ ﺟﻣﻳﻊ ﻗﻭﺍﻋﺩ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺗﻭﻓﻳﺭ ﺑﻳﺋﺔ‬
‫ﻋﻣﻝ ﺻﺣﻳﺔ‪.‬‬
‫‪ .4‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺗﻘﻳﻳﻡ ﻣﻭﻅﻔﻳﻪ ﻭﺍﻟﺭﻗﺎﺑﺔ ﻋﻠﻳﻬﻡ ﻭﻋﻠﻰ ﺍﻟﻔﻧﺩﻕ ﻋﺎﻣﺔ‪.‬‬
‫‪ .5‬ﺍﻟﺑﻘﺎء ﻋﻠﻰ ﺻﻠﺔ ﺑﻘﻭﺍﻧﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻣﻊ ﺍﻟﺩﻭﻟﺔ ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺗﺿﺎﺭﺑﻬﺎ‬
‫ﻭﻟﻠﻭﺻﻭﻝ ﻟﻠﺗﻭﺍﻓﻕ ﻓﻳﻣﺎ ﺑﻳﻧﻬﺎ ﻭﺇﺻﺩﺍﺭ ﺍﻟﻘﻭﺍﻧﻳﻥ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺎﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻭﻣﺗﺎﺑﻌﺔ ﺗﻧﻔﻳﺫﻫﺎ ﻭﺍﻟﺗﻘﻳﺩ ﺑﻬﺎ ﻭﺗﺣﻭﻳﻝ ﻛﻝ ﻣﺧﺎﻟﻑ ﻟﻘﺳﻡ‬
‫ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﻳﺗﻠﻘﻰ ﺍﻟﻌﻘﺎﺏ ﺍﻟﻣﻧﺎﺳﺏ‪.‬‬
‫‪ .6‬ﺗﻘﺩﻳﻡ ﺍﻟﻣﺷﻭﺭﺓ ﻭﺍﻟﻧﺻﻳﺣﺔ ﻟﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺑﺷﻛﻝ ﺧﺎﺹ ﻭﺍﻹﺩﺍﺭﺍﺕ ﺍﻷﺧﺭﻯ‬
‫ﻋﺎﻣﺔ ﺑﺷﺄﻥ ﺍﻹﺟﺭﺍءﺍﺕ ﻭﺍﻟﻌﻣﻠﻳﺎﺕ ﺍﻟﻭﺍﺟﺏ ﺗﻧﻔﻳﺫﻫﺎ ﻭﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺎﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﻭﻣﺗﺎﺑﻌﺗﻬﺎ ﻭﺗﺣﺩﻳﺛﻬﺎ ‪.‬‬
‫‪ .7‬ﻣﺳﺎﻧﺩﺓ ﻣﺩﻳﺭ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻓﻲ ﻋﻣﻠﻳﺔ ﺍﺧﺗﻳﺎﺭ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻟﺗﻌﻳﻳﻥ‬
‫ﻭﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﺍﻟﻣﻭﺍﻓﻘﺎﺕ ﺍﻷﻣﻧﻳﺔ ‪.‬‬
‫‪ .8‬ﺗﺛﻘﻳﻑ ﺟﻣﻳﻊ ﻋﺎﻣﻠﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﻘﺳﻡ ﺧﺎﺻﺔ ﻭﻋﻣﻝ ﺑﺭﺍﻣﺞ ﺗﺩﺭﻳﺑﻳﺔ‬
‫ﻟﻣﺧﺗﻠﻑ ﺍﻷﻗﺳﺎﻡ ‪.‬‬
‫‪ .9‬ﺗﺑﻠﻳﻎ ﻣﻭﻅﻔﻳﻪ ﺑﺄﻱ ﻣﺳﺗﺟﺩﺍﺕ ‪.‬‬
‫ﺃﻫﻣﻳﺔ ) ‪ ( Importance‬ﻭﺟﻭﺩ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ‬
‫ﺗﺄﺗﻲ ﺃﻫﻣﻳﺔ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻣﻥ ﺧﻼﻝ ﻅﺭﻭﻑ ﺍﻟﻌﻣﻝ ﻭﺍﻟﺑﻳﺋﺔ ﺍﻟﻣﻭﺟﻭﺩ‬
‫ﻓﻳﻬﺎ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻵﻻﺕ ﻭﺍﻷﺟﻬﺯﺓ ﻭﺍﻟﻣﻭﺍﺩ ﺍﻟﻘﺎﺑﻠﺔ ﻟﻼﺷﺗﻌﺎﻝ ﻭﺍﻟﻣﻭﺍﺩ ﺍﻟﺳﺎﻣﺔ ﻭﺣﺗﻰ‬
‫ﺩﺭﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ ﻓﺎﻷﻣﻥ ﻫﻭ ﻣﺟﻣﻭﻋﺔ ﺍﻹﺟﺭﺍءﺍﺕ ﺍﻟﺗﻲ ﺗﺅﺩﻱ ﻟﻣﻧﻊ ﻭﻗﻭﻉ ﺍﻟﺣﻭﺍﺩﺙ‬
‫ﻭﺍﻹﺻﺎﺑﺎﺕ ﺑﺎﻟﻌﻣﻝ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻓﻬﻭ ﻻ ﻳﻘﻝ ﺃﻫﻣﻳﺔ ﻋﻥ ﺑﺎﻗﻲ ﺍﻷﻗﺳﺎﻡ ﺍﻹﻧﺗﺎﺟﻳﺔ ﻓﺟﻭﺩﺓ‬
‫ﺍﻟﺧﺩﻣﺎﺕ ﻭﺗﻛﺎﻟﻳﻑ ﺍﻟﻣﺷﺭﻭﻉ ﻣﺗﻌﻠﻘﺔ ﺑﻪ ﻭﺍﻟﻬﺩﻑ ﻫﻭ ﺍﻹﻧﺗﺎﺝ ﻣﻥ ﺩﻭﻥ ﺇﺻﺎﺑﺎﺕ ﺃﻭ‬
‫ﺣﻭﺍﺩﺙ ﻭﻫﺫﻩ ﺍﻟﻘﻭﺍﻧﻳﻥ ﻭﺍﻹﺟﺭﺍءﺍﺕ ﺃﺻﺑﺣﺕ ﺍﻟﻳﻭﻡ ﺟﺯء ﻻ ﻳﺗﺟﺯﺃ ﻣﻥ ﺍﻹﺩﺍﺭﺓ‬
‫ﻳﺟﺏ ﺗﻁﺑﻳﻘﻬﺎ ﻭﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻷﺣﺩ ﺑﺗﺟﺎﻭﺯﻫﺎ ﺑﺎﻹﺿﺎﻓﺔ ﻷﻫﻣﻳﺗﻬﺎ ﻓﻲ ‪:‬‬
‫‪applicable copyright law.‬‬

‫‪ .1‬ﺍﻟﺗﻘﻠﻳﻝ ﻣﻥ ﺍﺣﺗﻣﺎﻝ ﺍﻟﻔﺷﻝ ﺃﻭ ﺍﻟﺧﻁﺄ‬

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 ‫‪ .2‬ﺍﻟﻭﺻﻭﻝ ﻟﻠﻣﺛﺎﻟﻳﺔ ﺑﺎﻟﻌﻣﻝ ﻭﺗﺻﺣﻳﺢ ﺍﻟﻌﻳﻭﺏ ﻭﺗﺣﻭﻳﻠﻬﺎ ﻣﻥ ﻧﻘﺎﻁ ﺿﻌﻑ ﻟﻘﻭﺓ‪.‬‬
‫‪ .3‬ﺣﻝ ﻣﺷﺎﻛﻝ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .4‬ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺃﻣﻥ ﻭﺳﻼﻣﺔ ﺍﻟﺿﻳﻭﻑ ﻭﻣﻣﺗﻠﻛﺎﺗﻬﻡ ﻣﻥ ﺃﻱ ﺗﻬﺩﻳﺩ‪.‬‬

‫‪ .5‬ﺗﻘﺩﻳﻡ ﺍﻟﻧﺻﺢ ﻭﺍﻹﺭﺷﺎﺩ‪.‬‬
‫‪ .6‬ﻧﺷﺭ ﺍﻟﻭﻋﻲ ﻭﺯﻳﺎﺩﺓ ﻣﺳﺗﻭﻯ ﺍﻟﺛﻘﺎﻓﺔ ﺍﻷﻣﻧﻳﺔ ﻭﺍﻟﻣﻬﻧﻳﺔ ﻟﺩﻯ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ .7‬ﺇﻋﻁﺎء ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻷﺳﺱ ﺍﻟﻌﻠﻣﻳﺔ ﻟﻁﺭﻳﻘﺔ ﺣﻳﺎﺓ ﺁﻣﻧﺔ ﻟﻳﺱ ﻓﻘﻁ ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ‬
‫ﺑﻝ ﻭﺧﺎﺭﺟﻪ ﺃﻳﺿﺎ ً ﻭﺇﺷﻌﺎﺭﻫﻡ ﺑﺄﻫﻣﻳﺗﻬﻡ ﻟﺩﻳﻧﺎ ﻭﺧﻭﻓﻧﺎ ﻋﻠﻳﻬﻡ ‪.‬‬
‫‪ .8‬ﺯﺭﻉ ﺍﻟﺷﻌﻭﺭ ﺑﺎﻻﻧﺗﻣﺎء ﻭﺍﻟﻭﻻء ﻭﺍﻻﻋﺗﺯﺍﺯ ﺑﺄﻫﻣﻳﺔ ﺍﻟﺩﻭﺭ ﺍﻟﺫﻱ ﻳﻘﻭﻣﻭﻥ ﻓﻳﻪ‪.‬‬
‫‪ .9‬ﻭﺟﻭﺩ ﺍﻷﻣﻥ ﻣﻬﻡ ﻛﻭﻧﻪ ﺍﻟﻣﺭﺍﻗﺏ ﻭﺍﻟﺭﺍﺩﻉ ﻷﻱ ﺗﺟﺎﻭﺯﺍﺕ ﻭﺍﻟﺣﺎﺭﺱ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪.10‬ﻗﺳﻡ ﺍﻷﻣﻥ ﻳﻣﺛﻝ ﺍﻟﺗﻐﺫﻳﺔ ﺍﻟﻌﻛﺳﻳﺔ ﻟﻺﺩﺍﺭﺓ ﺍﻟﻌﻠﻳﺎ ﻋﻥ ﺗﺻﺭﻓﺎﺕ ﺟﻣﻳﻊ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪.11‬ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﻣﺑﻧﻰ ﺍﻟﻔﻧﺩﻕ ﻣﻥ ﺃﺛﺎﺙ ﻭﺃﺩﻭﺍﺕ ﻭﺗﺣﻑ ﻭﻏﻳﺭﻫﺎ‪.‬‬
‫‪ .12‬ﺍﻹﺳﻬﺎﻡ ﺑﺎﻟﺩﻋﺎﻳﺔ ﻟﻠﻔﻧﺩﻕ ﻣﻥ ﺧﻼﻝ ﺇﻋﻁﺎء ﺍﻟﺳﻣﻌﺔ ﺍﻟﻁﻳﺑﺔ ﻋﻧﻪ ‪.‬‬
‫ﻭﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻷﻣﻧﻳﺔ ﻟﻳﺳﺕ ﻣﻔﺭﻭﺿﺔ ﻋﻠﻰ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻓﻘﻁ ﺩﻭﻥ‬
‫ﻏﻳﺭﻩ ﺃﻭ ﻋﻠﻰ ﻣﻭﻅﻑ ﻣﻌﻳﻥ ﺩﻭﻥ ﻏﻳﺭﻩ ﺑﻝ ﻫﻲ ﻣﻔﺭﻭﺿﺔ ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻌﺎﻣﻠﻳﻥ‬
‫ﻓﻲ ﻫﺫﺍ ﺍﻟﻔﻧﺩﻕ ﻭﻻ ﺗﻧﺗﻬﻲ ﻭﻅﻳﻔﺔ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺧﺭﻭﺟﻪ ﻣﻥ ﺍﻟﻔﻧﺩﻕ ﺃﻭ‬
‫ﺗﻐﻳﻳﺭﻩ ﻣﻼﺑﺱ ﺍﻟﻌﻣﻝ ﺑﻝ ﺗﻣﺗﺩ ﺍﻟﻭﻅﻳﻔﺔ ﻭﺣﺩﻭﺩ ﺍﻟﻭﺍﺟﺏ ﻟﻠﺣﻳﺎﺓ ﺍﻟﺷﺧﺻﻳﺔ ﺍﻳﺿﺎ‬
‫ﻋﻠﻣﺎ ﺑﺄﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻛﻐﻳﺭﻩ ﻣﻥ ﺍﻷﻗﺳﺎﻡ ﻳﻣﻳﺯﻩ ﺿﺭﻭﺭﺓ ﻭﺟﻭﺩ ﺗﻌﺎﻭﻥ ﻣﺷﺗﺭﻙ‬
‫ﻟﻳﺱ ﻓﻘﻁ ﺑﻳﻥ ﻣﻭﻅﻔﻲ ﺍﻟﻘﺳﻡ ﻧﻔﺳﻪ ﺑﻝ ﻭﺑﻳﻧﻪ ﻛﻘﺳﻡ ﻛﺎﻣﻝ ﻭﺑﻳﻥ ﺍﻷﻗﺳﺎﻡ ﺍﻷﺧﺭﻯ‬
‫ﻭﻳﺗﻌﺩﻯ ﻟﻳﺷﻣﻝ ﺍﻟﻔﻧﺎﺩﻕ ﺍﻷﺧﺭﻯ ﻣﻥ ﺧﻼﻝ ﺃﻗﺳﺎﻡ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻓﻳﻬﺎ ﻓﻳﺟﺏ‬
‫ﻋﺩﻡ ﺍﻟﺳﻛﻭﺕ ﻋﻥ ﺍﻟﺧﻁﺄ ﻭﺍﻋﺗﻣﺎﺩ ﻣﺑﺩﺃ ﺗﻣﺭﻳﺭ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻭﺍﻟﺣﻘﺎﺋﻕ ﺑﻌﻳﺩﺍ ﻋﻥ‬
‫ﺍﻵﺭﺍء ﻭﺍﻷﻫﻭﺍء ﺃﻭ ﺍﻟﻣﺷﺎﻋﺭ ﻷﻥ ﺍﻟﺧﻁﺭ ﺍﻟﺫﻱ ﻳﻬﺩﺩ ﻓﻧﺩﻗﻧﺎ ﺍﻟﻳﻭﻡ ﺳﻳﻛﻭﻥ ﻧﻔﺳﻪ‬
‫ﻣﺻﺩﺭ ﺗﻬﺩﻳﺩ ﻟﻔﻧﺎﺩﻕ ﺃﺧﺭﻯ ﻓﻲ ﻧﻔﺱ ﺍﻟﻭﻗﺕ ﺃﻭ ﻓﻲ ﻭﻗﺕ ﻻﺣﻕ ‪.‬‬
‫ﺃﻗﺳﺎﻡ ﻗﻭﺍﻧﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ )‪(Laws Classification‬‬
‫‪ .1‬ﻗﻭﺍﻧﻳﻥ ﺍﻟﺩﻭﻟﺔ ﺍﻟﺗﻲ ﻓﻳﻬﺎ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .2‬ﻗﻭﺍﻧﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻧﻔﺳﻪ ﻭﺗﻘﺳﻡ ﺇﻟﻰ‪:‬‬
‫‌ﺃ‪ .‬ﺃﺳﺎﺳﻳﺔ )‪ :(Primary‬ﻻ ﺗﺗﻐﻳﺭ ﻭﺗﻧﻁﺑﻕ ﻋﻠﻰ ﻛﻝ ﺍﻟﻔﻧﺩﻕ ﺑﺷﻛﻝ ﻋﺎﻡ ﻣﺛﻝ‬
‫ﻗﺎﻧﻭﻥ ﺍﺭﺗﺩﺍء ﺍﻟﺯﻱ ﺍﻟﺭﺳﻣﻲ ﻭﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﻋﻠﻳﻪ‪.‬‬
‫ﺏ‪ .‬ﺛﺎﻧﻭﻳﺔ )‪ :(Secondary‬ﻗﺩ ﺗﺗﻐﻳﺭ ﻓﻲ ﺑﻌﺽ ﺍﻟﺣﺎﻻﺕ ﺣﺳﺏ ﺍﻟﺣﺎﺟﺔ‬ ‫‌‬
‫ﻭﺍﻟﻣﻛﺎﻥ ﻭﺍﻟﺯﻣﺎﻥ ﻟﻛﻧﻬﺎ ﻣﺷﺭﻭﻁﺔ ﺑﺄﻥ ﻻ ﺗﺷﻛﻝ ﺧﻁﺭﺍً ﻋﻠﻰ ﺍﻟﻔﻧﺩﻕ ﻭﺃﻥ‬
‫‪applicable copyright law.‬‬

‫ﻳﻛﻭﻥ ﻫﻧﺎﻙ ﺳﺑﺏ ﻣﻘﻧﻊ ﻟﻬﺎ ﻓﻣﺛﻼً ﻳﺟﺏ ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺗﻧﺎﻭﻝ‬
‫ﻭﺟﺑﺎﺗﻬﻡ ﻓﻲ ﻣﻭﺍﻋﻳﺩﻫﺎ ﻟﻛﻥ ﺑﺳﺑﺏ ﻅﺭﻭﻑ ﺍﻟﻌﻣﻝ ﻗﺩ ﻳﺿﻁﺭ ﺃﺣﺩ‬
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‫‪EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY‬‬
‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫ﻣﺷﺭﻑ ﺃﻥ ﺗﺣﺿﺭ ﻟﻪ ﻭﺟﺑﺔ‬ ‫ﻩ‬ ‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﻠﺗﺄﺧﺭ ﻓﻳﻣﻛﻥ ﻋﻧﺩﻫﺎ ﺑﺎﻟﺗﻧﺳﻳﻕ ﻣﻊ‬
‫ﺧﺎﺻﺔ ﻓﻬﺫﺍ ﺃﻣﺭ ﻻ ﻳﻣﺱ ﺃﻣﻥ ﺍﻟﻔﻧﺩﻕ ﻭﻟﺩﻳﻪ ﻋﺫﺭ ﻣﻘﺑﻭﻝ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺝ‪ .‬ﻗﻭﺍﻧﻳﻥ ﺧﺎﺻﺔ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ )‪ :(Emergency laws‬ﻣﺛﻼً ﻳﻣﻧﻊ‬ ‫‌‬

‫ﺧﺭﻭﺝ ﺃﻱ ﻣﻭﻅﻑ ﺃﻭ ﺩﺧﻭﻟﻪ ﻟﻠﻔﻧﺩﻕ ﺇﻻ ﻋﻥ ﻁﺭﻳﻕ ﺍﻟﻣﺩﺧﻝ ﺍﻟﺧﺎﺹ‬
‫ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﻟﻛﻥ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﺳﻭﻑ ﻳﺗﻡ ﺍﻟﺧﺭﻭﺝ ﻋﻥ ﻁﺭﻳﻕ‬
‫ﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻭﻛﻝ ﻣﻭﻅﻑ ﺳﻳﺧﺭﺝ ﻣﻥ ﺃﻗﺭﺏ ﺑﺎﺏ ﻟﻪ‪ .‬ﻭﻟﻘﺩ ﺗﻡ‬
‫ﺗﺻﻧﻳﻔﻬﺎ ﻟﻘﻭﺍﻧﻳﻥ ﺧﺎﺻﺔ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﺭﻏﻡ ﺗﺷﺎﺑﻬﻬﺎ ﻓﻲ ﺗﺟﺎﻭﺯﻫﺎ‬
‫ﻣﻊ ﺍﻟﻘﻭﺍﻧﻳﻥ ﺍﻟﺛﺎﻧﻭﻳﺔ ﺑﻣﻭﺿﻭﻉ ﺍﻻﺳﺗﺛﻧﺎءﺍﺕ ﺇﻻ ﺃﻧﻪ ﺗﻡ ﻓﺻﻠﻬﺎ ﻷﻫﻣﻳﺗﻬﺎ‬
‫ﻭﺣﺳﺎﺳﻳﺔ ﻭﺿﻌﻬﺎ ﻛﻭﻧﻬﺎ ﻣﺭﺗﺑﻁﺔ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ‪.‬‬
‫ﺃﻗﺳﺎﻡ ﻣﺳﺅﻭﻟﻳﺎﺕ )‪ ( Responsibilities‬ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‪:‬‬
‫ﻳﻣﺗﻠﻙ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻔﻧﺩﻗﻳﺔ ﻗﻭﺓ ﻧﺎﻓﺫﺓ ﻭﺻﻼﺣﻳﺎﺕ ﺧﺎﺻﺔ‬
‫ﺑﺣﻳﺙ ﺗﻣﻛﻧﻪ ﻣﻥ ﻣﺭﻭﻧﺔ ﺍﻟﺣﺭﻛﺔ ﻭﺍﻟﺣﺭﻳﺔ ﻓﻲ ﺍﻟﺗﻧﻘﻝ ﺑﺳﺑﺏ ﻁﺑﻳﻌﺔ ﻋﻣﻠﻪ ﺍﻟﺗﻲ‬
‫ﺗﺗﻌﻠﻕ ﺑﺎﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﻣﺻﻠﺣﺔ ﺍﻟﻌﺎﻣﺔ ﻟﺫﻟﻙ ﻓﻳﻠﺗﺯﻡ ﺍﻟﺟﻣﻳﻊ ﺑﺎﻟﺗﻌﺎﻭﻥ ﻣﻌﻪ‬
‫ﺑﺷﻛﻝ ﺍﺟﺑﺎﺭﻱ ﻭﺍﻟﺗﻘﻳﺩ ﺑﺗﻌﻠﻳﻣﺎﺗﻪ ﺣﺗﻰ ﺍﻟﺿﻳﻭﻑ ﻧﻔﺳﻬﻡ ﻓﺈﻧﻬﻡ ﻟﻥ ﻳﺗﺿﺎﻳﻘﻭﺍ ﻣﻥ ﺃﻱ‬
‫ﺃﺟﺭﺍء ﺃﻣﻧﻲ ﻋﻧﺩﻣﺎ ﻳﻌﻠﻣﻭﻥ ﺃﻧﻪ ﻟﻣﺻﻠﺣﺗﻬﻡ ﺑﺷﺭﻁ ﻭﺟﻭﺩ ﺍﻷﺳﻠﻭﺏ ﺍﻟﺟﻳﺩ ﻓﻘﺳﻡ‬
‫ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻳﻌﻠﺏ ﺩﻭﺭﺍ ﻣﻬﻣﺎ ﻭﺭﺋﻳﺳﻳﺎ ﻓﻲ ﺍﻟﺣﻣﺎﻳﺔ ﻭﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺃﺻﻭﻝ‬
‫ﺍﻟﻔﻧﺩﻕ ﻭﺿﻳﻭﻓﻪ ﻭﺍﻟﻌﺎﻣﻠﻳﻥ ﺑﻪ ﻛﻣﺎ ﻫﻭ ﻣﺑﻳﻥ ﻫﻧﺎ ﻓﻲ ﺍﻟﻣﺛﻠﺙ ﺍﻟﺫﻫﺑﻲ ﺍﻟﺫﻱ ﻳﺷﻣﻝ‬
‫ﻋﻠﻰ ﺃﻫﻡ ﺛﻼﺙ ﻣﺳﺅﻭﻟﻳﺎﺕ ﺗﺗﻌﻠﻕ ﻓﻲ ﺻﻣﻳﻡ ﻋﻣﻝ ﻣﻭﻅﻔﻳﻥ ﻫﺫﺍ ﺍﻟﻘﺳﻡ ‪.‬‬

‫ﺃﺻﻮﻝ ﻭﻣﻤﺘﻠﻜﺎﺕ‬
‫ﻭﻣﺒﻨﻰ ﺍﻟﻔﻨﺪﻕ‬

‫ﺍﻟﻀﻴﻮﻑ‬
‫ﺍﻟﻤﻮﻅﻔﻴﻦ‬
‫‪ .1‬ﺗﺟﺎﻩ ﺍﻟﺿﻳﻭﻑ )‪ (Guests‬ﺯﻭﺍﺭﺍً )‪ (Visitors‬ﺃﻭ ﻧﺯﻻء )‪: (Residents‬‬
‫ﺇﻥ ﺍﻟﻣﻭﺟﻭﺩﺍﺕ ﺍﻟﺗﻲ ﺗﻌﻭﺩ ﻟﻠﻧـﺯﻻء ﺗﻌﻁﻲ ﺣﻣﺎﻳﺔ ﻣﺅﻗﺗﺔ ﺃﻱ ﺧﻼﻝ ﻓﺗﺭﺓ ﺇﻗﺎﻣﺔ‬
‫ﺍﻟﻧـﺯﻳﻝ ﻟﺫﺍ ﻓﻳﺟﺏ ﺇﻋﻁﺎﺋﻬﺎ ﺍﻫﺗﻣﺎﻡ ﻭﻋﻧﺎﻳﺔ ﺧﺎﺻﺔ ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﺍﻟﺣﻣﺎﻳﺔ ﺍﻟﺷﺧﺻﻳﺔ ﻟﻬﻡ ﻭﻟﻣﻣﺗﻠﻛﺎﺗﻬﻡ‪.‬‬

‫‪ -‬ﻣﺗﺎﺑﻌﺔ ﺃﻱ ﺃﺷﻳﺎء ﻣﺷﺑﻭﻫﺔ ﺃﻭ ﺃﺷﺧﺎﺹ ﻣﺷﺑﻭﻫﻳﻥ‪.‬‬
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‫‪EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY‬‬
‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫‪ -‬ﺍﻟﻣﺳﺎﻫﻣﺔ ﺑﺗﻌﺭﻳﻑ ﺍﻟﺯﺑﺎﺋﻥ ﺑﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ ﻭﺇﺭﺷﺎﺩﻫﻡ ﻟﻠﺟﻬﺔ ﺍﻟﺗﻲ ﻳﺭﻳﺩﻭﻧﻬﺎ‪.‬‬
‫‪ -‬ﺍﻟﻣﺷﺎﺭﻛﺔ ﻓﻲ ﺣﻝ ﻣﺷﺎﻛﻠﻬﻡ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﺇﺷﻌﺎﺭ ﺍﻟﻧﺯﻳﻝ ﺩﺍﺋﻣﺎ ً ﺑﺎﻷﻣﻥ‪.‬‬

‫‪ .2‬ﺗﺟﺎﻩ ﺍﻟﻣﻭﻅﻔﻳﻥ )‪:(Employees‬‬
‫‪ -‬ﺍﻻﻫﺗﻣﺎﻡ ﺑﻁﺭﻳﻘﺔ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻌﻬﻡ ﻭﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻷﺧﻼﻕ ﻭﺍﻵﺩﺍﺏ ﺍﻟﻌﺎﻣﺔ ﻭﺣﺗﻰ‬
‫ﻓﻳﻣﺎ ﺑﻳﻧﻬﻡ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻣﻅﻬﺭ ﺍﻟﻌﺎﻡ ﻭﻣﺳﺗﻭﻯ ﺍﻟﻧﻅﺎﻓﺔ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺯﺍﻣﻬﻡ ﺑﺎﻟﺩﻭﺍﻡ ﺍﻟﺭﺳﻣﻲ ﻭﻣﻭﺍﻋﻳﺩ ﺍﻟﺣﺿﻭﺭ ﻭﺍﻟﻣﻐﺎﺩﺭﺍﺕ‪.‬‬
‫‪ -‬ﻣﺗﺎﺑﻌﺔ ﺍﻟﻣﺷﺎﻛﻝ ﻭﺍﻟﺷﻛﺎﻭﻱ ﻭﻣﺣﺎﻭﻟﺔ ﻣﺳﺎﻋﺩﺗﻬﻡ ﻓﻲ ﺣﻠﻬﺎ‪.‬‬
‫‪ -‬ﻣﺭﺍﻗﺑﺔ ﺗﺻﺭﻓﺎﺗﻬﻡ ﻣﻥ ﻧﺎﺣﻳﺔ ﺍﻟﺗﺯﺍﻣﻬﻡ ﺑﻘﻭﺍﻧﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‪.‬‬
‫‪ -‬ﺗﻘﺩﻳﻡ ﺍﻟﻧﺻﺢ ﻭﺍﻹﺭﺷﺎﺩ ﻓﻲ ﺟﻣﻳﻊ ﺍﻟﻣﺟﺎﻻﺕ ﻟﻳﺱ ﻓﻘﻁ ﺑﺎﻟﻣﺟﺎﻝ ﺍﻷﻣﻧﻲ‪.‬‬
‫‪ .3‬ﺗﺟﺎﻩ ﺃﺻﻭﻝ ﻭﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ )‪:(Hotel property‬‬
‫ﺇﻥ ﺍﻻﺻﻭﻝ ﺑﻣﺎ ﻓﻳﻬﺎ ﺍﻟﺑﻧﺎء ﻭﺍﻟﺩﻳﻛﻭﺭ ﻭﺍﻻﺛﺎﺙ ‪ ...‬ﺍﻟﺦ ﺻﻣﻣﺕ ﻟﺗﻌﻁﻲ ﻭﺗﻌﻛﺱ‬
‫ﺃﻓﺿﻝ ﺻﻭﺭﺓ ﻋﻥ ﻫﺫﺍ ﺍﻟﻔﻧﺩﻕ ﻟﺫﻟﻙ ﻳﺟﺏ ﺍﻟﺗﺎﻟﻲ ‪-:‬‬
‫‪ -‬ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﻣﻥ ﺍﻟﺗﻠﻑ ﺃﻭ ﺍﻟﺗﺧﺯﻳﻥ ﺳﻭﺍء ﻣﻥ ﺍﻟﻛﺳﺭ ﺃﻭ‬
‫ﺍﻟﺳﺭﻗﺔ ﺃﻭ ﺍﻟﺣﺭﻕ ﺑﻘﺻﺩ ﺃﻭ ﺑﺩﻭﻥ ﻗﺻﺩ ﺃﻭ ﺑﺳﺑﺏ ﺳﻭء ﺍﻻﺳﺗﻌﻣﺎﻝ ﺍﻟﺧﺎﻁﺊ‬
‫ﺧﺎﺻﺔ ﻭﺃﻥ ﺑﻌﺿﻬﺎ ﻗﺩ ﻳﻛﻭﻥ ﻧﺎﺩﺭﺍ ﺃﻭ ﺑﺎﻫﺽ ﺍﻟﺛﻣﻥ ‪.‬‬
‫‪ -‬ﺍﻹﺑﻘﺎء ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻣﻣﺗﻠﻛﺎﺕ ﻧﻅﻳﻔﺔ ﻭﺑﺣﺎﻟﺔ ﺟﻳﺩﺓ ﻭﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ ﺃﻱ ﺃﺧﻁﺎء‪.‬‬
‫‪ -‬ﻋﻣﻠﻳﺔ ﺍﻟﻌﺩ ﺃﻭ ﺍﻟﺗﺳﺟﻳﻝ ﺗﺳﺎﻋﺩ ﻋﻠﻰ ﻛﺷﻑ ﺍﻟﺳﺭﻗﺎﺕ ﻭﺩﻓﻊ ﺍﻟﺷﺑﻬﺎﺕ ‪.‬‬
‫ﻭﺑﺷﻛﻝ ﻋﺎﻡ ﻓﺈﻥ ﺃﻱ ﻣﻥ ﻫﺫﻩ ﺍﻟﺟﻭﺍﻧﺏ ﺃﻭ ﺍﻟﺯﻭﺍﻳﺎ ﺍﻟﺛﻼﺙ ﻳﻣﻛﻥ ﻟﻬﺎ ﺃﻥ‬
‫ﺗﻛﻭﻥ ﺳﻼﺡ ﺫﻭ ﺣﺩﻳﻥ ﻳﻧﻘﻠﺏ ﻋﻠﻰ ﺻﺎﺣﺑﻪ ﻭﻳﺿﺭ ﺑﻪ ﻭﻳﺳﺑﺏ ﺍﻟﺧﺳﺎﺭﺓ ﻭﻳﺻﺑﺢ‬
‫ﻣﺻﺩﺭ ﺗﻬﺩﻳﺩ ﺑﺩﻻ ﻣﻥ ﺃﻧﻪ ﻣﺻﺩﺭ ﻗﻭﺓ ﻓﺿﻳﻭﻑ ﺍﻟﻔﻧﺩﻕ ﻣﺛﻼ ﻳﻣﻛﻥ ﺃﻥ ﻳﻛﻭﻥ ﻟﻬﻡ‬
‫ﻧﺷﺎﻁﺎﺕ ﺧﻁﺭﺓ ﺃﻭ ﻏﻳﺭ ﺁﻣﻧﺔ ﺃﻭ ﻣﺧﺎﻟﻔﺔ ﻟﻠﻘﺎﻧﻭﻥ ﻓﻳﺻﺑﺣﻭﻥ ﺑﺫﻟﻙ ﺃﺷﺧﺎﺹ ﻏﻳﺭ‬
‫ﻣﺭﻏﻭﺏ ﺑﻬﻡ ﻭﻧﺣﻥ ﻧﻌﻣﻝ ﻣﻊ ﺃﺷﺧﺎﺹ ﺳﻳﺎﺣﻳﻳﻥ ﺃﻱ ﺍﻧﻪ ﻗﺩ ﻳﺻﻌﺏ ﻋﻠﻳﻧﺎ ﺗﻣﻳﻳﺯ‬
‫ﺍﻟﻣﺟﺭﻡ ﺃﻭ ﺍﻟﻣﺧﺭﺏ ﻣﻧﻬﻡ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻫﻧﺎﻙ ﻧﻭﻉ ﻣﻥ ﺃﻧﻭﺍﻉ ﺍﻟﺗﻭﺍﺯﻥ‬
‫ﺑﻳﻥ ﻭﻅﻳﻔﺗﻙ ﻛﻣﻭﻅﻑ ﺃﻣﻥ ﻭﻭﻅﻳﻔﺗﻙ ﻛﻔﻧﺩﻗﻲ ﻓﻲ ﻣﻧﺷﺂﻩ ﺳﻳﺎﺣﻳﺔ ﻭﻫﻧﺎ ﺗﻛﻣﻥ‬
‫ﺃﻭﺧﻁﺭ‬ ‫ﺍﻟﺻﻌﻭﺑﺔ ﻛﺫﻟﻙ ﺍﻟﻌﺎﻣﻠﻳﻥ ﻓﻲ ﺍﻟﻔﻧﺩﻕ ﻳﻣﻛﻥ ﺃﻥ ﻳﺷﻛﻠﻭﻥ ﻣﺻﺩﺭ ﺗﻬﺩﻳﺩ‬
‫ﻷﺳﺑﺎﺏ ﻋﺩﺓ ﺑﺷﻛﻝ ﻣﺗﻌﻣﺩ ﻭﻣﻔﺗﻌﻝ ﺃﻭ ﺑﺩﻭﻥ ﻗﺻﺩ ﻭﻫﻭ ﻣﺎ ﻳﺳﻣﻰ ﺑﺎﻟﺗﻠﻭﺙ‬
‫ﺍﻟﻭﻅﻳﻔﻲ ﺃﻱ ﻭﺟﻭﺩ ﻋﻧﺎﺻﺭ ﻏﻳﺭ ﻣﻔﻳﺩﺓ ﺗﻘﻭﻡ ﻋﻠﻰ ﺧﻠﻕ ﺍﻟﻣﺷﺎﻛﻝ ﻣﻥ ﺧﻼﻝ‬
‫ﺳﻠﻭﻛﻬﺎ ﺍﻟﻌﺩﺍﺋﻲ ﻓﻣﻥ ﺻﻔﺎﺕ ﺍﻟﻌﺎﻣﻠﻳﻥ ﻏﻳﺭ ﺍﻟﻣﺧﻠﺻﻳﻥ ﺍﻟﺗﺎﻟﻲ ‪-:‬‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﻳﺳﺗﺄﺅﻭﻥ ﻣﻥ ﺍﻻﻧﺗﻘﺎﺩﺍﺕ ﺍﻟﻣﻭﺟﻪ ﻟﻬﻡ ‪.‬‬

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‫‪EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY‬‬
‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫‪ -‬ﻳﻭﺍﺟﻬﻭﻥ ﻣﺷﺎﻛﻝ ﻣﺎﺩﻳﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﺩﺍﺋﻣﺎ ﻓﻲ ﺣﺎﻟﺔ ﻋﺩﻡ ﺭﺿﺎ ﻭﻻ ﻳﺷﻌﺭﻭﻥ ﺑﺎﻻﻧﺗﻣﺎء ﻟﻠﻔﻧﺩﻕ‬

‫‪ -‬ﻻ ﻳﺣﺗﺭﻣﻭﻥ ﺍﻟﻣﻣﺗﻠﻛﺎﺕ ﻭﻳﺧﺭﺑﻭﻥ ﻭﻳﻛﺳﺭﻭﻥ‬
‫‪ -‬ﻳﺭﻓﺿﻭﻥ ﺗﺣﻣﻝ ﺍﻟﻣﺳﺅﻭﻟﻳﺔ‬
‫ﺃﻣﺎ ﺍﻟﺟﺯء ﺍﻷﺧﻳﺭ ﺍﻟﺧﺎﺹ ﺑﺄﺻﻭﻝ ﻭﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﻓﺈﻥ ﺍﺧﺗﻳﺎﺭ ﻣﻭﻗﻊ ﻏﻳﺭ‬
‫ﻣﻧﺎﺳﺏ ﻟﻼﺛﺎﺙ ﺃﻭ ﻣﻭﺍﺩ ﺭﺧﻳﺻﺔ ﻗﺩ ﻳﻌﺭﺽ ﺍﻟﻣﻧﺷﺄﺓ ﻟﻠﺧﻁﺭ ﻟﺫﻟﻙ ﻳﺟﺏ ﺍﺗﺑﺎﻉ‬
‫ﺍﺟﺭﺍءﺍﺕ ﺍﺣﺗﻳﺎﻁﻳﺔ ﻟﻠﺳﻳﻁﺭﺓ ﻋﻠﻳﻬﺎ ﻭﺍﺗﺑﺎﻉ ﺍﻟﻣﻘﺎﻳﻳﺱ ﻭﺍﻟﺗﻔﺗﻳﺵ ﺍﻟﻣﺳﺗﻣﺭ ﻭﺍﻟﻔﺣﺹ‬
‫ﻭﺍﻟﺗﺟﺭﺑﺔ ﻭﺍﻟﻧﻅﺭ ﺑﺗﺄﻣﻝ ﻭﺗﻔﻛﺭ ﺑﻌﻳﻭﻥ ﻣﺩﺭﺑﺔ ﻋﻠﻰ ﺍﻛﺗﺷﺎﻑ ﺃﻭ ﺍﻟﺗﻧﺑﺅ ﺑﺎﻟﺧﻁﺭ‬
‫ﻭﻛﻠﻣﺎ ﺯﺍﺩ ﺣﺟﻡ ﺍﻟﻣﻧﺷﺄﺓ ﻭﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﻲ ﻓﻳﻬﺎ ﺃﻭ ﺍﻷﺻﻭﻝ ﻭﺍﻟﻣﻣﺗﻠﻛﺎﺕ ﻳﺯﻳﺩ ﺣﺟﻡ‬
‫ﺧﻁﻭﺭﺓ ﻫﺫﺍ ﺍﻟﺟﺎﻧﺏ ‪.‬‬

‫ﺳﻠﻡ ﻣﺎﺳﻠﻭ ﻟﻠﺣﺎﺟﺎﺕ ﺍﻹﻧﺳﺎﻧﻳﺔ ) ‪( Maslow theory‬‬

‫ﺍﻟﺤﺎﺟﺎﺕ ﺍﻟﺬﺍﺗﻴﺔ )‬

‫ﺍﻟﺤﺎﺟﺎﺕ ﺍﻻﻋﺘﻴﺎﺩﻳﺔ‬

‫ﺍﻟﺤﺎﺟﺎﺕ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ‬
‫ﺣﺎﺟﺎﺕ ﺍﻷﻣﺎﻥ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺤﺎﺟﺎﺕ ﺍﻟﻔﺴﻴﻮﻟﻮﺟﻴﺔ‬

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‫ﻟﻘﺩ ﻗﺳﻡ ﻣﺎﺳﻠﻭ ﻓﻲ ﻧﻅﺭﻳﺗﻪ ﺍﻟﻣﺷﻬﻭﺭﺓ ﺍﻟﺣﺎﺟﺎﺕ ﺍﻻﻧﺳﺎﻧﻳﺔ ﺍﻟﻰ ﺧﻣﺳﺔ ﺃﻗﺳﺎﻡ‬
‫ﺑﺎﻟﺗﺭﺗﻳﺏ ﺣﺳﺏ ﺃﻫﻣﻳﺗﻬﺎ ﻛﺎﻟﺗﺎﻟﻲ ‪-:‬‬
‫‪ .1‬ﺍﻟﺣﺎﺟﺎﺕ ﺍﻟﻔﺳﻳﻭﻟﻭﺟﻳﺔ ) ‪ : ( Physiological needs‬ﻭﻫﻲ ﺍﻟﺣﺎﺟﺎﺕ‬
‫ﺍﻻﺳﺎﺳﻳﺔ ﻟﻺﻧﺳﺎﻥ ﺍﻟﺗﻲ ﺗﺣﺗﻝ ﺍﻟﻣﺭﺗﺑﺔ ﺍﻷﻭﻟﻰ ﻓﻲ ﺍﻷﻫﻣﻳﺔ ﻭﺍﻟﺗﻲ ﻳﺳﻌﻰ‬
‫ﻛﻝ ﺇﻧﺳﺎﻥ ﻹﺷﺑﺎﻋﻬﺎ ﻣﺛﻝ ﺍﻟﺟﻭﻉ ﻭﺍﻟﻌﻁﺵ ﻭﺍﻟﻣﺳﻛﻥ ﻭﺍﻟﻠﺑﺎﺱ ﻓﻼ ﻳﻣﻛﻥ‬
‫ﻟﻺﻧﺳﺎﻥ ﺍﻟﻁﺑﻳﻌﻲ ﺃﻥ ﻳﻌﻳﺵ ﺏﺩﻭﻧﻬﺎ ﻭﻳﻠﻌﺏ ﺍﻟﻣﺎﻝ ﺩﻭﺭﺍً ﺃﺳﺎﺳﻳﺎ ً ﻓﻲ ﺗﻠﺑﻳﺔ‬
‫ﻫﺫﺍ ﺍﻟﻧﻭﻉ ﻣﻥ ﺍﻟﺣﺎﺟﺎﺕ ‪.‬‬
‫‪ .2‬ﺣﺎﺟﺎﺕ ﺍﻷﻣﺎﻥ ) ‪ : ( S&S needs‬ﻭﻳﺄﺗﻲ ﻣﻭﺿﻭﻉ ﻛﺗﺎﺑﻧﺎ ﻫﻧﺎ ﺑﺎﻟﺩﺭﺟﺔ‬
‫ﺍﻟﺛﺎﻧﻳﺔ ﺑﺎﻷﻫﻣﻳﺔ ﻭﻳﺷﻣﻝ ﺍﻟﻁﻌﺎﻡ ﻟﻳﺱ ﺃﻱ ﻁﻌﺎﻡ ﻭﺇﻧﻣﺎ ﺍﻟﺳﻠﻳﻡ ﻭﺍﻟﻣﺎء‬
‫ﺍﻟﻧﻅﻳﻑ ﻭﺍﻟﻣﺳﻛﻥ ﺍﻵﻣﻥ ‪ ..‬ﺍﻟﺦ ﻭﺑﺎﻟﻧﺳﺑﺔ ﻟﺿﻳﻭﻓﻧﺎ ﻭﻣﻭﻅﻔﻳﻧﺎ ﻓﺈﻥ ﻫﺫﻩ‬
‫ﺍﻟﻧﻘﻁﺔ ﻣﻬﻣﺔ ﺟﺩﺍً ﻟﻬﻡ ﻭﺍﻟﺷﻌﻭﺭ ﺑﺎﻻﺳﺗﻘﺭﺍﺭ ﻭﺍﻟﺭﺍﺣﺔ ﻭﺍﻻﻁﻣﺋﻧﺎﻥ ﺑﻌﻳﺩﺍً‬
‫ﻋﻥ ﺃﻱ ﻋﻧﺎﺻﺭ ﺧﻁﺭ ﺃﻭ ﺗﻬﺩﻳﺩ ‪.‬‬
‫‪ .3‬ﺍﻟﺣﺎﺟﺎﺕ ﺍﻻﺟﺗﻣﺎﻋﻳﺔ ) ‪ : ( Social needs‬ﻭﺗﺗﻣﺛﻝ ﺑﺎﻟﺣﺏ ﻭﺍﻟﺗﻌﺎﺭﻑ‬
‫ﻭ ﺍﻟﻌﻼﻗﺎﺕ ﻭﺍﻟﺻﺩﺍﻗﺎﺕ ﺧﺎﺻﺔ ﻓﻲ ﻣﺟﺎﻝ ﺍﻟﻔﻧﺎﺩﻕ ﺣﻳﺙ ﻳﻛﻭﻥ ﺍﻟﻣﺟﺎﻝ‬
‫ﻹﻗﺎﻣﺔ ﺍﻟﻌﻼﻗﺎﺕ ﺍﻻﺟﺗﻣﺎﻋﻳﺔ ﺃﻛﺑﺭ ﺑﺳﺑﺏ ﺃﻥ ﺍﻟﻔﻧﺩﻕ ﻳﻌﺗﺑﺭ ﻣﺭﻛﺯ ﻟﺗﻼﻗﻲ‬
‫ﻣﺧﺗﻠﻑ ﺍﻟﺟﻧﺳﻳﺎﺕ ﻭﺍﻟﺷﻌﻭﺏ ﻟﺫﻟﻙ ﻓﺈﻥ ﺍﻟﻌﺎﻣﻠﻳﻥ ﻓﻲ ﻫﺫﺍ ﺍﻟﻣﺟﺎﻝ ﻫﻡ ﻣﻥ‬
‫ﺃﻛﺛﺭ ﺍﻟﻧﺎﺱ ﺛﻘﺎﻓﺔ ﻭﻣﻌﺭﻓﺔ ﻭﻟﺩﻳﻬﻡ ﺃﺻﺩﻗﺎء ﻓﻲ ﻛﻝ ﻣﻛﺎﻥ ﻭﻋﻼﻗﺗﻬﻡ ﻏﺎﻟﺑﺎ ً‬
‫ﻣﺎ ﺗﻛﻭﻥ ﺑﻬﻡ ﺟﻳﺩﺓ ‪ .‬ﻭﻟﻛﻥ ﺍﻟﻣﺷﻛﻠﺔ ﻓﻲ ﺍﻟﻌﻼﻗﺔ ﻣﻊ ﺍﻟﻣﺩﺭﺍء ﻭﺑﺎﻗﻲ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺎﻟﻔﻧﺩﻕ ﻟﻠﻭﺻﻭﻝ ﻟﻠﺟﻭ ﺍﻻﺟﺗﻣﺎﻋﻲ ﺍﻟﺻﺣﻲ ﻭﺧﻠﻕ ﺍﻟﺛﻘﺔ‬
‫ﻭﺍﻟﺗﻔﺎﻫﻡ ﺍﻟﻣﺗﺑﺎﺩﻝ ﻭﻣﻌﺎﻟﺟﺔ ﺍﻟﻣﺷﺎﻛﻝ ﺑﺷﻛﻝ ﺳﺭﻳﻊ ﻭﺳﻬﻝ ﻭﺇﺷﻌﺎﺭ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺄﻧﻬﻡ ﺟﺯء ﻣﻥ ﺍﻟﻣﻧﺷﺄﺓ ﻭﺃﻥ ﺍﻟﺟﻣﻳﻊ ﻳﻌﻣﻝ ﻛﻔﺭﻳﻕ ﻭﺍﺣﺩ )‬
‫‪. ( One team‬‬
‫‪ .4‬ﺍﻟﺣﺎﺟﺎﺕ ﺍﻻﻋﺗﻳﺎﺩﻳﺔ ) ‪ : ( Needs esteem‬ﻭﺗﺷﻣﻝ ﺍﻟﺷﻌــﻭﺭ‬
‫ﺑﺎﻻﺣﺗﺭﺍﻡ ﻭﺍﻟﺛﻘـــﺔ ﺑﺎﻟﻧﻔﺱ ) ‪ ( Self Confidence‬ﻭﺍﻟﺗﻲ ﺗﻅﻬﺭ ﻋﻧﺩ‬
‫ﺷﻌﻭﺭ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻘﺩﺭﺗﻬﻡ ﻋﻠﻰ ﺍﻟﻌﻁﺎء ﻭﺍﻟﺗﻘﺩﻳﻡ ﺑﺷﻛﻝ ﺟﻳﺩ ﻭﻗﺎﺑﻠﻳﺗﻪ ﻋﻠﻰ‬
‫ﺍﻣﺗﻼﻙ ﻭﺍﻛﺗﺳﺎﺏ ﺍﻟﺧﺑﺭﺓ ﻭﻣﻥ ﺍﻟﻁﺭﻕ ﺍﻟﻣﻣﻛﻥ ﻟﻬﺎ ﺗﺣﻔﻳﺯ ﻫﺫﺍ ﺍﻟﺷﻌﻭﺭ‬
‫ﻟﺩﻯ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻫﻭ ‪:‬‬
‫‪applicable copyright law.‬‬

‫‌ﺃ‪ .‬ﻋﻧﻭﺍﻥ ﺍﻟﻌﻣﻝ ) ‪( Job title‬‬

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 ‫ﺣﻳﺙ ﺗﺳﺗﺧﺩﻡ ﺑﻌﺽ ﺍﻻﺩﺍﺭﺍﺕ ﻋﻧﺎﻭﻳﻥ ﻣﻼﺋﻣﺔ ﻟﻁﺑﻳﻌﺔ ﺍﻟﻭﻅﻳﻔﺔ ﻟﺩﻯ‬
‫ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﺗﺗﻭﻓﺭ ﻟﺩﻳﻪ ﺇﻣﻛﺎﻧﻳﺎﺕ ﻭﻗﺩﺭﺍﺕ ﻭﻗﺎﺑﻠﻳﺔ ﻋﻠﻰ ﺍﻟﺗﻁﻭﺭ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺏ‪ .‬ﻟﺑﺎﺱ ﺍﻟﻌﻣﻝ ) ‪( Uniforms‬‬

‫ﺣﻳﺙ ﺗﺳﺎﻋﺩ ﻋﻣﻠﻳﺔ ﺍﺧﺗﻳﺎﺭ ﺍﻟﻠﺑﺎﺱ ﻭﺍﻻﻫﺗﻣﺎﻡ ﺑﺷﻛﻠﻪ ﻭﻧﻅﺎﻓﺗﻪ ﻭﻣﻭﺍﺻﻔﺎﺗﻪ‬
‫ﻋﻠﻰ ﺗﻣﻳﻳﺯ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺃﻳﺿﺎ ﺑﻭﺿﻊ ﺃﻭﺳﻣﻪ ﻣﻌﻳﻧﺔ ﻋﻠﻰ ﺍﻟﺻﺩﺭ‬
‫ﻟﺗﺣﻔﻳﺯﻫﻡ ﺣﺳﺏ ﺍﻟﻛﻔﺎءﺓ ﻭﺍﻟﺧﺑﺭﺓ ﻭﻣﺳﺗﻭﻯ ﺍﻟﺧﺩﻣﺎﺕ ﺍﻟﺗﻲ ﻳﻘﺩﻣﻭﻧﻬﺎ ‪.‬‬
‫ﺝ‪ .‬ﻁﺭﻕ ﺃﺧﺭﻯ‬
‫ﻣﺛﻝ ﺍﺻﺩﺍﺭ ﻣﺟﻠﺔ ﺧﺎﺻﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻓﻳﻬﺎ ﺃﺳﻣﺎء ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﺑﺩﻋﻳﻥ ﺃﻭ‬
‫ﺁﺧﺭ ﺃﺧﺑﺎﺭﻫﻡ ﻭﻋﻣﻝ ﻣﺳﺎﺑﻘﺎﺕ ﻛﺎﻟﻣﻭﻅﻑ ﺍﻟﻣﺛﺎﻟﻲ ﻓﺎﻟﻌﺎﻣﻝ ﺍﻟﻣﺎﺩﻱ ﻟﻳﺱ‬
‫ﺍﻟﻭﺳﻳﻠﺔ ﺍﻟﻭﺣﻳﺩﺓ ﻹﺷﺑﺎﻉ ﺣﺎﺟﺎﺕ ﻭﺭﻏﺑﺎﺕ ﺍﻟﻣﻭﻅﻑ ‪.‬‬
‫‪ .5‬ﺍﻟﺣﺎﺟﺎﺕ ﺍﻟﺫﺍﺗﻳﺔ ‪ :‬ﻭﺗﺄﺗﻲ ﻓﻲ ﺍﻟﻣﺭﺣﻠﺔ ﺍﻷﺧﻳﺭﺓ ﺣﻳﺙ ﻳﺑﺩﺃ ﺍﻻﻧﺳﺎﻥ‬
‫ﺑﺎﻟﺗﺑﺎﻫﻲ ﺑﺎﻟﺩﻭﺭ ﺍﻟﺫﻱ ﻳﻠﻌﺑﻪ ﻭﺍﻟﻭﻅﻳﻔﺔ ﺍﻟﺗﻲ ﻳﻕﻭﻡ ﺑﻬﺎ ﻭﺍﻹﺑﺩﺍﻉ ﻭﺍﻟﻭﺻﻭﻝ‬
‫ﻟﻠﺛﻘﺔ ﺍﻟﻌﺎﻟﻳﺔ ﺑﺎﻟﻧﻔﺱ ﻭﻻ ﻳﻣﻛﻥ ﺍﻟﻭﺻﻭﻝ ﻟﻬﺫﻩ ﺍﻟﻣﺭﺣﻠﺔ ﻗﺑﻝ ﺇﺷﺑﺎﻉ‬
‫ﺍﻟﺣﺎﺟﺎﺕ ﺍﻟﺳﺎﺑﻘﺔ ﻛﻠﻬﺎ ﻭﻳﻁﻠﻕ ﻋﻠﻳﻬﺎ ﻣﺻﻁﻠﺢ ﺍﻷﻧﺎ ) ‪. ( Ego‬‬
‫‪applicable copyright law.‬‬

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applicable copyright law.

AN: 844837 ; .;
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:
21
‫ﺍﻟﻒﺹﻝ ﺍﻟﺜﺎﻧﻲ‬
‫ﺑﺮﻧﺎﻣﺞ ﺍﻟﺴﻼﻣﺔ‬
(Safety program)

EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 11:42 AM via SAUDI DIGITAL LIBRARY
 ‫ﺑﺭﻧﺎﻣﺞ ﺍﻟﺳﻼﻣﺔ ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺇﻥ ﻟﺑﺭﻧﺎﻣﺞ ﺍﻟﺳﻼﻣﺔ ﺩﻭﺭ ﻓﻌﺎﻝ ﺿﻣﻥ ﺇﺩﺍﺭﺓ ﺍﻟﻔﻧﺩﻕ ﺑﻣﻧﻊ ﺍﻧﻘﻁﺎﻉ ﺃﻧﺷﻁﺔ‬
‫ﺍﻷﻗﺳﺎﻡ ﺍﻷﺧﺭﻯ ﺑﺳﺑﺏ ﺍﻟﺣﻭﺍﺩﺙ ﺃﻭ ﺍﻹﺻﺎﺑﺎﺕ ﻭﻣﺎ ﻳﺗﺑﻊ ﺫﻟﻙ ﻣﻥ ﺗﻌﻁﻳﻝ ﻭﺧﺳﺎﺋﺭ‬
‫ﻭﻳﺷﻣﻝ ﺑﺭﻧﺎﻣﺞ ﺍﻟﺳﻼﻣﺔ ﻋﻠﻰ‪:‬‬
‫‪ .1‬ﺍﺟﺗﻣﺎﻋﺎﺕ ﺍﻟﺳﻼﻣﺔ )‪:(Safety meetings‬‬
‫ﻟﺗﺣﻘﻳﻕ ﺍﻟﺳﻼﻣﺔ ﻓﺈﻧﻪ ﻻﺑﺩ ﻣﻥ ﻭﺟﻭﺩ ﺍﺟﺗﻣﺎﻋﺎﺕ ﻣﺳﺗﻣﺭﺓ ﻭﻣﺗﻭﺍﺻﻠﺔ ﻛﻲ‬
‫ﻧﺻﻝ ﻟﻠﻐﺎﻳﺎﺕ ﻭﺍﻷﻫﺩﺍﻑ ﺍﻟﻣﺭﺳﻭﻣﺔ ﺃﻣﺎﻣﻧﺎ ﻭﺍﻟﻣﻁﻠﻭﺑﺔ ﻣﻧﺎ ﻭﻻ ﻳﻣﻛﻥ ﺃﻥ ﻳﺣﺩﺙ‬
‫ﺫﻟﻙ ﺇﻻ ﺑﺎﻟﺗﺧﻁﻳﻁ ﺍﻟﺳﻠﻳﻡ ﻭﺍﻟﺗﻧﻔﻳﺫ ﻭﺍﻟﻣﺷﺎﺭﻛﺔ ﺍﻟﻔﻌﺎﻟﺔ ﻭﺑﻌﻘﺩ ﺍﻟﻠﻘﺎءﺍﺕ ﻭﺍﻻﺟﺗﻣﺎﻋﺎﺕ‬
‫ﻟﺩﺭﺍﺳﺔ ﻫﺫﻩ ﺍﻟﻣﻭﺍﺿﻳﻊ ﻣﻊ ﺃﻓﺭﺍﺩ ﺍﻟﻘﺳﻡ ﻭﺳﻣﺎﻉ ﺍﻵﺭﺍء ﻭﺍﻻﻗﺗﺭﺍﺣﺎﺕ ﻭﺍﻟﻣﺷﺎﻛﻝ‬
‫ﻭﻓﺗﺢ ﺍﻟﻣﺟﺎﻝ ﻟﻸﺳﺋﻠﺔ ﻭﺍﻻﺳﺗﻔﺳﺎﺭﺍﺕ ﻭﺫﻟﻙ ﻟﻣﻌﺭﻓﺔ ﺃﺳﺑﺎﺏ ﻭﻗﻭﻉ ﺍﻟﻣﺷﺎﻛﻝ‬
‫ﻭﺍﻟﻭﻗﻭﻑ ﻋﻠﻳﻬﺎ ﻭﺍﻟﻭﺻﻭﻝ ﻟﻁﺭﻕ ﺗﺟﻧﺑﻬﺎ ﺑﺎﻟﻣﺭﺍﺕ ﺍﻟﻘﺎﺩﻣﺔ ﻭﺿﻣﺎﻥ ﻋﺩﻡ ﺗﻛﺭ ﺍﺭﻫﺎ‬
‫ﻭﻭﺿﻊ ﺍﻷﺳﺱ ﻭﺍﻟﻣﻌﺎﻳﻳﺭ ﻟﺗﻧﻅﻳﻡ ﺍﻟﻌﻣﻝ ﺑﺷﻛﻝ ﺁﻣﻥ ﻭﺍﺗﺧﺎﺫ ﺍﻟﻘﺭﺍﺭﺍﺕ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﻬﺫﺍ‬
‫ﺍﻟﺷﺄﻥ ﺑﺣﺯﻡ ﻭﺩﻭﻥ ﺗﺭﺩﺩ‪.‬‬
‫‪ .2‬ﻟﺟﺎﻥ ﺍﻟﺳﻼﻣﺔ )‪:(Safety committees‬‬
‫ﻳﺟﺏ ﺗﻛﻭﻳﻥ ﻟﺟﺎﻥ ﺳﻼﻣﺔ ﻟﻣﺗﺎﺑﻌﺔ ﺍﻟﺗﻁﺑﻳﻘﺎﺕ ﻭﺍﻟﺑﺭﺍﻣﺞ ﺍﻟﻣﻌﺩﺓ ﻟﺗﺣﻘﻳﻕ ﺃﻧﻅﻣﺔ‬
‫ﻭﻣﻌﺎﻳﻳﺭ ﺍﻷﻣﻥ ﻭﺍﻟﺭﻗﺎﺑﺔ ﻋﻠﻰ ﻣﺩﻯ ﺍﻟﺗﺯﺍﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻬﺎ ﻭﺯﻳﺎﺩﺓ ﺍﻻﻫﺗﻣﺎﻡ ﺑﻭﻋﻲ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺈﺟﺭﺍءﺍﺕ ﻭﻗﻭﺍﻋﺩ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺻﺣﺔ ﺍﻟﻣﻬﻧﻳﺔ ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ‬
‫ﻭﺗﺩﺭﻳﺏ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻳﻬﺎ ﺑﺷﻛﻝ ﻧﻅﺭﻱ ﻭﻋﻣﻠﻲ‪.‬‬
‫‪ .3‬ﺳﺟﻼﺕ ﺍﻟﺳﻼﻣﺔ )‪:(Safety records‬‬
‫ﻻ ﻳﻣﻛﻥ ﺃﻥ ﻳﻧﺟﺢ ﺑﺭﻧﺎﻣﺞ ﺍﻟﺳﻼﻣﺔ ﺩﻭﻥ ﺍﻻﺣﺗﻔﺎﻅ ﺑﺎﻟﺳﺟﻼﺕ ﻭﺍﻟﺗﺣﺩﻳﺙ ﺍﻟﺩﺍﺋﻡ‬
‫ﻟﻣﺎ ﺗﻡ ﺇﻧﺟﺎﺯﻩ ﻭﻣﺎ ﻫﻭ ﻓﻲ ﻁﻭﺭ ﺍﻹﻧﺟﺎﺯ ﻭﺗﻭﺛﻳﻕ ﻛﻝ ﻫﺫﻩ ﺍﻷﻣﻭﺭ ﻭﺍﻟﺣﻭﺍﺩﺙ ﺍﻟﺗﻲ‬
‫ﺗﻭﺍﺟﻬﻧﺎ ﻭﺃﺳﻣﺎء ﺍﻟﻘﺎﺋﻣﻳﻥ ﻋﻠﻰ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺿﻣﻥ ﺃﻱ ﻗﺳﻡ ﺃﻭ ﻟﺟﻧﺔ ﺑﺳﺟﻼﺕ‬
‫ﺧﺎﺻﺔ ﻭﻋﻣﻝ ﺍﻟﺩﺭﺍﺳﺎﺕ ﻋﻠﻳﻬﺎ ﻭﺍﻟﺑﺣﺙ ﻓﻳﻬﺎ ﻭﻳﺟﺏ ﺃﻥ ﺗﺷﻣﻝ ﻫﺫﻩ ﺍﻟﺳﺟﻼﺕ‬
‫ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻷﻣﺭﺍﺽ ﺍﻟﻣﻬﻧﻳﺔ ﻣﻊ ﺗﺣﺩﻳﺩ ﺃﺳﺑﺎﺑﻬﺎ ﻭﻁﺭﻕ ﺗﺟﻧﺑﻬﺎ ﻭﻋﻼﺟﻬﺎ ﻭﻛﻳﻔﻳﺔ ﺍﻟﻘﺿﺎء‬
‫ﻋﻠﻳﻬﺎ ﻭﻣﻧﻊ ﺍﻧﺗﻘﺎﻟﻬﺎ‪.‬‬
‫ﺏ‪ .‬ﺳﺟﻼﺕ ﺍﻟﻣﺧﺎﻟﻔﺎﺕ ﺍﻟﺳﺎﺑﻘﺔ ﻟﻠﻣﻭﻅﻔﻳﻥ )‪ (Previous violations‬ﻧﺗﺎﺋﺟﻬﺎ ﻣﻥ‬
‫‌‬
‫ﺇﺻﺎﺑﺎﺕ ﻭﺧﺳﺎﺋﺭ‪.‬‬
‫‪applicable copyright law.‬‬

‫)‪ (Accidents‬ﻭﺍﻟﺣﺎﻻﺕ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻷﻣﻥ‬ ‫ﺝ‪ .‬ﺍﻟﺩﺭﺍﺳﺎﺕ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺎﻟﺣﻭﺍﺩﺙ‬

‫ﻭﺍﻟﺳﻼﻣﺔ‪.‬‬

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 ‫)‪ (Periodical checkup‬ﻣﺛﻝ‬ ‫ﺩ‪ .‬ﺳﺟﻼﺕ ﻣﻭﺍﻋﻳﺩ ﺍﻟﻔﺣﻭﺻﺎﺕ ﺍﻟﺩﻭﺭﻳﺔ‬
‫ﺍﻟﻔﺣﻭﺻﺎﺕ ﺍﻟﺻﺣﻳﺔ ﻟﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻟﻣﻁﺑﺦ ﻭﺍﻟﻣﻭﺍﻓﻘﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﺗﻲ ﻳﺣﺻﻝ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻳﻬﺎ ﻣﻥ ﺩﺍﺋﺭﺓ ﺍﻟﻣﺧﺎﺑﺭﺍﺕ ﻗﺑﻝ ﺗﻭﻅﻔﻳﻬﻡ‪.‬‬

‫ﺭ‪.‬ﺳﺟﻼﺕ ﻣﺣﺎﺿﺭ ﺍﻻﺟﺗﻣﺎﻋﺎﺕ ) ﺍﻟﻧﻘﺎﻁ ﺍﻟﺭﺋﻳﺳﻳﺔ ﻭﺍﻟﺧﻼﺻﺔ ( ﻭﻣﺛﺑﺕ ﻋﻠﻳﻬﺎ‬
‫ﺃﺳﻣﺎء ﺍﻟﺣﺎﺿﺭﻳﻥ ﻭﺗﻭﻗﻳﻌﻬﻡ ﺑﺎﻟﺗﺎﺭﻳﺦ ﻭﺍﻟﻭﻗﺕ ‪.‬‬
‫‪ .4‬ﺍﻟﻠﻭﺣﺎﺕ ﺍﻟﺗﻭﺟﻳﻬﻳﺔ ﻭﺍﻟﺗﺣﺫﻳﺭﻳﺔ )‪:(Warning signs‬‬
‫ﺍﻟﻣﻠﺻﻘﺎﺕ ﻭﺍﻟﻠﻭﺣﺎﺕ ﺍﻟﺗﻭﺟﻳﻬﻳﺔ ﺗﻌﺩ ﻣﻥ ﺃﻫﻡ ﺍﻟﻭﺳﺎﺋﻝ ﺍﻟﻣﺳﺗﺧﺩﻣﺔ ﻓﻲ ﺯﻳﺎﺩﺓ‬
‫ﺍﻟﻭﻋﻲ ﻭﺍﻟﺗﺛﻘﻳﻑ ﻟﻠﻣﻭﻅﻔﻳﻥ ﺑﺄﻣﻭﺭ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻟﻣﺎ ﺗﻠﻘﺎﻩ ﻣﻥ ﺍﺳﺗﺣﺳﺎﻥ ﻭﻗﺑﻭﻝ‬
‫ﻭﺳﻬﻭﻟﺔ ﺍﻟﻭﺻﻭﻝ ﻟﻌﻣﻭﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻓﻬﻲ ﺗﺳﺗﺧﺩﻡ ﻛﺭﺳﺎﻟﺔ ﺗﻌﻠﻳﻣﻳﺔ ﻣﻭﺟﻬﺔ ﻭﺇﻣﺎ‬
‫ﺇﺭﺷﺎﺩﻳﺔ ﺃﻭ ﺗﺣﺫﻳﺭﻳﺔ ﻟﺗﻭﺿﻳﺢ ﺧﻁﺄ ﺃﻭ ﺧﻁﺭ ﻣﺎ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻋﻘﺎﺏ ﺍﻟﻣﺧﺎﻟﻔﻳﻥ‬
‫ﻭﺗﺳﺗﺧﺩﻡ ﻓﻲ ﺑﻌﺽ ﺍﻷﺣﻳﺎﻥ ﻛﺭﺳﻭﻣﺎﺕ ﻭﺃﺷﻛﺎﻝ ﻟﻠﺗﻌﺑﻳﺭ ﻋﻥ ﻣﺿﻣﻭﻥ ﺍﻟﺭﺳﺎﻟﺔ‬
‫ﻭﺗﺳﺗﺧﺩﻡ ﺃﻟﻭﺍﻥ ﻣﻌﻳﻧﺔ ﻟﺧﺩﻣﺔ ﻣﻌﻧﻰ ﻣﺣﺩﺩ ﺛﺎﺑﺕ ﻟﺗﺳﻬﻳﻝ ﻭﺻﻭﻝ ﺍﻟﻔﻛﺭﺓ ﻟﻠﻣﻭﻅﻔﻳﻥ‬
‫ﺑﺳﺭﻋﺔ ﻭﺳﻬﻭﻟﺔ ﻣﺛﻼً ﺍﻟﻠﻭﻥ ﺍﻷﺣﻣﺭ ﻷﺟﻬﺯﺓ ﺍﻟﺣﺭﻳﻕ‪.‬‬
‫ﻭﻳﻣﻛﻥ ﺇﻳﺟﺎﺩ ﻧﻭﻉ ﻣﻌﻳﻥ ﻣﻥ ﺍﻟﻧﺷﺭﺍﺕ ﺃﻭ ﺍﻟﻣﺟﻼﺕ ﺍﻟﺗﻲ ﺗﺗﻌﻠﻕ ﺑﻣﻭﺿﻭﻉ‬
‫ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺗﻲ ﻳﺗﻡ ﺍﻧﺗﺎﺟﻬﺎ ﻭﺍﺻﺩﺍﺭﻫﺎ ﻣﻥ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻧﻔﺳﻬﻡ‬
‫ﻭﺗﻭﺯﻳﻌﻬﺎ ﻋﻠﻰ ﺍﻷﻗﺳﺎﻡ ﺍﻷﺧﺭﻯ ﻟﺗﺣﻔﻳﺯ ﺑﺎﻗﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻰ ﺍﻟﻌﻣﻝ ﺑﺷﻛﻝ ﺁﻣﻥ‬
‫ﻭﺗﻭﻓﻳﺭ ﺍﻟﺑﻳﺋﺔ ﺍﻵﻣﻧﺔ ﻟﻬﻡ‪.‬‬
‫‪ .5‬ﺗﻭﻓﺭ ﻭﺳﺎﺋﻝ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‪:‬‬
‫ﻭﺗﺷﻣﻝ ﻋﻠﻰ‪:‬‬
‫‪ .1‬ﺣﻣﺎﻳﺔ ﺟﻣﻳﻊ ﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ ﺑﺄﺟﻬﺯﺓ ﻣﻘﺎﻭﻣﺔ ﺍﻟﺣﺭﻳﻕ)‪.(Fire system‬‬
‫)‪ (Extinguishers‬ﻭﺧﺭﺍﻁﻳﻡ‬ ‫‪ .2‬ﺗﻭﻓﻳﺭ ﻧﻘﺎﻁ ﻣﻘﺎﻭﻣﺔ ﻟﻠﺣﺭﻳﻕ ﻛﺎﻟﻁﻔﺎﻳﺎﺕ‬
‫ﺍﻟﻣﻳﺎﻩ‪.‬‬
‫‪ .3‬ﻧﻘﺎﻁ ﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ )‪ (Pull stations‬ﺑﺟﺎﻧﺏ ﺍﻟﻣﺧﺎﺭﺝ ﻭﺍﻟﻣﺩﺍﺧﻝ ﻭﺑﻛﻝ‬
‫ﻁﺎﺑﻕ‪.‬‬
‫‪ .4‬ﻣﺟﺳﺎﺕ ﻟﻠﺣﺭﺍﺭﺓ ﻭﺍﻟﺩﺧﺎﻥ )‪. (Smoke detectors‬‬
‫‪ .5‬ﺗﻭﻓﺭ ﻧﻅﺎﻡ ﻛﺷﻑ ﺗﺳﺭﺏ ﻟﻠﻣﺎء ﻭﺍﻟﻐﺎﺯ ‪.‬‬
‫‪ .6‬ﺿﺭﻭﺭﺓ ﺗﻭﻓﻳﺭ ﻣﻭﻟﺩ ﻛﻬﺭﺑﺎﺋﻲ )‪ (Generator‬ﻟﻠﻌﻣﻝ ﻓﻲ ﺣﺎﻻﺕ ﺍﻧﻘﻁﺎﻉ‬
‫ﺍﻟﺗﻳﺎﺭ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .7‬ﺗﻭﻓﻳﺭ ﻧﻅﺎﻡ ﺇﺩﺍﺭﺓ ﺍﻟﻣﺻﺎﻋﺩ ﻟﻠﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ‪.‬‬

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 ‫‪ .8‬ﺗﻭﻓﻳﺭ ﻧﻅﺎﻡ ﺗﻬﻭﻳﺔ ﺧﺎﺹ ﺑﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﻟﺗﺄﻣﻳﻥ‬
‫ﺍﻟﺗﻬﻭﻳﺔ ﺍﻟﻼﺯﻣﺔ ﻭﺍﻟﻛﺎﻓﻳﺔ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .9‬ﻧﻅﺎﻡ ﺳﻣﺎﻋﺎﺕ ﻭﺗﻧﺑﻳﻪ ﻟﻠﺗﺣﺫﻳﺭﺍﺕ ﺃﻭ ﺑﺙ ﻟﻠﺗﻭﺟﻳﻬﺎﺕ ﺍﻟﺻﺎﺩﺭﺓ ﻓﻲ ﺣﺎﻟﺔ‬

‫ﺍﻟﺧﻁﺭ‪.‬‬
‫‪.10‬ﺗﻭﻓﻳﺭ ﺧﻁﺔ ﺇﺧﻼء ﺩﻗﻳﻘﺔ ﻭﺳﻬﻠﺔ ﻭﻭﺍﺿﺣﺔ ﻭﺗﺩﺭﻳﺏ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪ .11‬ﺗﺣﺩﻳﺩ ﻣﺳﺑﻕ ﻟﻔﺭﻳﻕ ﺍﻟﻁﻭﺍﺭﺉ ﻭﻣﻬﺎﻣﻪ ﻭﺃﺧﺫ ﺟﻣﻳﻊ ﺍﻹﺟﺭﺍءﺍﺕ‬
‫ﺍﻻﺣﺗﻳﺎﻁﻳﺔ ﻷﻱ ﺣﺎﻻﺕ ﻗﺩ ﻧﻭﺍﺟﻬﻬﺎ‪.‬‬
‫ﻭﺇﻥ ﺗﺟﻬﻳﺯﺍﺕ ﺍﻟﺳﻼﻣﺔ ﻭﺍﻹﻁﻔﺎء ﻫﻲ ﺧﻁ ﺍﻟﺩﻓﺎﻉ ﺍﻷﻭﻝ ﺑﺎﻟﻔﻧﺩﻕ ﻓﻲ ﺣﺎﻟﺔ ﺃﻱ‬
‫ﻁﺎﺭﺉ ﻟﺫﺍ ﻳﺟﺏ‪:‬‬
‫‪ .1‬ﻋﻣﻝ ﺍﻟﺗﺟﺎﺭﺏ ﻋﻠﻳﻬﺎ ﻭﺍﻻﺧﺗﺑﺎﺭﺍﺕ ﺑﺷﻛﻝ ﺩﻭﺭﻱ ﻣﻥ ﻗﺑﻝ ﺟﻬﺔ ﻓﻧﻳﺔ‬
‫ﻣﺗﺧﺻﺻﺔ ﻣﺛﻝ ﺍﻟﺷﺭﻛﺔ ﺍﻟﺻﺎﻧﻌﺔ ﻧﻔﺳﻬﺎ ﻟﺿﻣﺎﻥ ﻋﻣﻠﻬﺎ ﺑﺷﻛﻝ ﺻﺣﻳﺢ‪.‬‬
‫)‪(Insulation systems‬‬ ‫‪ .2‬ﻓﺻﻝ ﺃﺟﺯﺍء ﺍﻟﻔﻧﺩﻕ ﺑﻘﻭﺍﻁﻊ ﻭﺃﻧﻅﻣﺔ ﺍﻟﻌﺯﻝ‬
‫ﺍﻟﻣﻘﺎﻭﻣﺔ ﻟﻠﺣﺭﻳﻕ ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺍﻧﺗﻘﺎﻝ ﺍﻟﺣﺭﻳﻕ ﻣﻥ ﺟﺯء ﻵﺧﺭ ﻣﻊ ﺇﻣﻛﺎﻧﻳﺔ‬
‫ﺍﻟﻔﺻﻝ ﺍﻟﺟﺯﺋﻲ ﻟﻠﻁﺎﻗﺔ ﻋﻥ ﻣﻭﻗﻊ ﺍﻟﺧﻁﺭ ﻓﻘﻁ ﻭﻟﻳﺱ ﻋﻥ ﻛﺎﻣﻝ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .3‬ﺍﻟﺑﻌﺩ ﻋﻥ ﻣﺳﺑﺑﺎﺕ ﺍﻟﺣﺭﻳﻕ ﻣﺛﻝ ﺍﻟﺗﺩﺧﻳﻥ ﻭﺍﻟﻠﻬﺏ ﺍﻟﻣﻛﺷﻭﻑ ﻭﺍﻟﺷﺭﺍﺭ ﻭﺃﻱ‬
‫ﺗﺻﺭﻓﺎﺕ ﺧﺎﻁﺋﺔ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻣﺭﺍﻗﺑﺔ ﻧﻅﺎﻡ ﺍﻟﻐﺎﺯ ﻭﻏﺭﻓﺗﻪ ﻭﺧﻁﻭﻁ ﺍﻹﻣﺩﺍﺩ ‪.‬‬
‫‪ .4‬ﺍﺧﺗﻳﺎﺭ ﻧﻭﻉ ﻣﻌﻳﻥ ﻣﻥ ﺍﻷﺛﺎﺙ ﻭﺍﻟﺳﺗﺎﺋﺭ ﻭﺍﻟﺳﺟﺎﺩ ﺍﻟﻣﺿﺎﺩ ﻟﻠﺣﺭﺍﺋﻕ ﻭﺍﻟﺩﻫﺎﻥ‬
‫ﺍﻟﻣﻘﺎﻭﻡ ﻟﻠﻧﺎﺭ ﻟﻠﺟﺩﺭﺍﻥ ﻭﺍﻷﺑﻭﺍﺏ ‪.‬‬
‫ﻭﻫﻧﺎ ﻧﻼﺣﻅ ﺩﻭﺭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺫﻱ ﻳﺑﺩﺃ ﻣﻧﺫ ﻭﺿﻊ ﺃﻭﻝ ﺣﺟﺭ ﺑﺎﻟﻔﻧﺩﻕ‬
‫ﻭﺿﺭﻭﺭﺓ ﻣﺷﺎﺭﻛﺗﻪ ﻓﻲ ﺻﻧﻊ ﺍﻟﻘﺭﺍﺭ ﻟﺣﺳﺎﺳﻳﺔ ﻭﻅﻳﻔﺗﻪ ﻭﺧﺑﺭﺗﻪ ﺍﻟﻭﺍﺳﻌﺔ‬
‫ﻭﺍﻟﺗﻌﺭﻑ ﻋﻠﻰ ﺍﻟﺑﻧﺎء ﻭﺗﻘﺩﻳﻡ ﺍﻻﻗﺗﺭﺍﺣﺎﺕ ﻟﻠﻣﻬﻧﺩﺳﻳﻥ ﻓﻲ ﻣﺎ ﻳﺗﻌﻠﻕ ﺑﺎﻷﻣﻭﺭ‬
‫ﺍﻷﻣﻧﻳﺔ ﻭﺍﻻﺳﺗﻔﺎﺩﺓ ﺑﺎﻟﻣﻘﺎﺑﻝ ﻣﻥ ﺧﺑﺭﺗﻬﻡ ﻭﺗﺑﺎﺩﻝ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ‪.‬‬
‫‪ .6‬ﺻﻧﺎﺩﻳﻕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ )‪: (First aid kit‬‬
‫ﻳﺟﺏ ﺗﻭﺯﻳﻊ ﻫﺫﻩ ﺍﻟﺻﻧﺎﺩﻳﻕ ﺑﺷﻛﻝ ﺳﻠﻳﻡ ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻷﻗﺳﺎﻡ ﻭﺍﻟﻁﻭﺍﺑﻕ ﻟﺗﻐﻁﻳﺔ‬
‫ﺍﻟﻔﻧﺩﻕ ﻛﺎﻣﻼً ﻭﻭﺿﻌﻬﺎ ﻓﻲ ﻣﻛﺎﻥ ﻭﺍﺿﺢ ﻭﺳﻬﻝ ﺍﻟﻭﺻﻭﻝ ﻟﻪ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺗﻌﺭﻳﻑ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻣﺣﺗﻭﻳﺎﺗﻬﺎ ﻭﻁﺭﻳﻘﺔ ﺍﻻﺳﺗﺧﺩﺍﻡ ﻭﻋﻣﻝ ﺟﻭﻻﺕ ﻣﺳﺗﻣﺭﺓ ﻟﺗﻔﻘﺩﻫﺎ‬
‫ﻭﺗﺯﻭﻳﺩﻫﺎ ﻋﻧﺩ ﻧﻘﺻﺎﻧﻬﺎ ﻭﺍﺳﺗﺑﺩﺍﻝ ﺍﻟﻔﺎﺭﻍ ﺃﻭ ﺍﻟﺗﺎﻟﻑ ﻭﻳﺟﺏ ﺍﺗﺑﺎﻉ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺗﺎﻟﻳﺔ‬
‫ﻟﻠﺣﻔﺎﻅ ﻋﻠﻰ ﻫﺫﻩ ﺍﻟﺻﻧﺎﺩﻳﻕ‪:‬‬
‫‪applicable copyright law.‬‬

‫‪ .1‬ﺣﻔﻅﻬﺎ ﻓﻲ ﻣﻛﺎﻥ ﺁﻣﻥ ﺑﻌﻳﺩﺍً ﻋﻥ ﻣﺗﻧﺎﻭﻝ ﺍﻷﻁﻔﺎﻝ‪.‬‬

‫‪ .2‬ﺍﻟﺗﺄﻛﺩ ﺍﻟﻣﺳﺗﻣﺭ ﻣﻥ ﻣﺣﺗﻭﻳﺎﺗﻬﺎ ﻭﻋﺩﺩﻫﺎ ﻭﺻﻼﺣﻳﺗﻬﺎ‪.‬‬
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 ‫‪ .3‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻛﺗﺎﺑﺔ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻛﺎﻣﻠﺔ ﻋﻠﻰ ﻛﻝ ﻣﻧﻬﺎ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .4‬ﺿﺭﻭﺭﺓ ﻭﺟﻭﺩﻫﺎ ﻓﻲ ﺟﻭ ﺑﺎﺭﺩ ﻭﺟﺎﻑ‪.‬‬

‫‪ .7‬ﺍﻟﻭﻗﺎﻳﺔ ﺍﻟﺷﺧﺻﻳﺔ )‪:(Personal protection‬‬

‫ﻣﻥ ﺃﺟﻝ ﺳﻼﻣﺔ ﺟﻣﻳﻊ ﺍﻟﻌﺎﻣﻠﻳﻥ ﺑﺎﻟﻔﻧﺩﻕ ﻳﺟﺏ ﻋﻠﻰ ﻛﻝ ﻗﺳﻡ ﺍﺭﺗﺩﺍء ﺯﻳﻪ‬
‫ﻭﻣﻼﺑﺳﻪ ﺍﻟﺧﺎﺻﺔ ﻭﺍﻟﺗﻲ ﻳﺟﺏ ﺍﻟﻣﺭﺍﻋﺎﺓ ﻓﻲ ﺗﺻﻣﻳﻣﻬﺎ ﻭﺍﺧﺗﻳﺎﺭﻫﺎ ﻅﺭﻭﻑ ﺍﻟﻌﻣﻝ‬
‫ﺍﻟﻣﻧﺎﺳﺑﺔ ﻟﻬﺎ ﻟﺗﻭﻓﻳﺭ ﺍﻟﻭﻗﺎﻳﺔ ﺍﻟﻼﺯﻣﺔ ﻭﻣﺭﺍﻋﺎﺓ ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻹﺟﺭﺍءﺍﺕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪ .1‬ﺍﺭﺗﺩﺍء ﻭﺍﻗﻲ ﻳﻐﻁﻲ ﺍﻟﻭﺟﻪ ﻭﺍﻟﺭﻗﺑﺔ ﻣﻥ ﺍﻟﺷﺭﺍﺭ ﺍﻟﻣﺗﻁﺎﻳﺭ ﺃﺛﻧﺎء ﻋﻣﻠﻳﺔ ﺍﻟﻠﺣﺎﻡ‪.‬‬
‫‪ .2‬ﺗﻭﻓﻳﺭ ﺍﻟﻧﻅﺎﺭﺍﺕ ﺍﻟﺧﺎﺻﺔ ﺑﺣﻣﺎﻳﺔ ﺍﻟﻌﻳﻭﻥ ﻋﻧﺩ ﺍﻟﻘﻳﺎﻡ ﺑﺄﻋﻣﺎﻝ ﺍﻟﺣﻔﺭ ﻭﺍﻟﻘﻁﻊ‪.‬‬
‫‪ .3‬ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻘﻔﺎﺯﺍﺕ ﺍﻟﻭﺍﻗﻳﺔ ﻟﺣﻣﺎﻳﺔ ﺍﻟﻳﺩﻳﻥ ﻣﻥ ﺿﺭﺭ ﺑﻌﺽ ﺍﻟﻣﻭﺍﺩ‬
‫ﻭﺍﻟﻣﺭﻛﺑﺎﺕ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ﺍﻟﺧﻁﺭﺓ‪.‬‬
‫‪ .4‬ﺍﺭﺗﺩﺍء ﺍﻷﺣﺫﻳﺔ ﺍﻟﺗﻲ ﺗﻣﻧﻊ ﺍﻹﻧﺯﻻﻗﺎﺕ ﻭﻏﻳﺭ ﺍﻟﻣﻭﺻﻠﺔ ﻟﻠﻛﻬﺭﺑﺎء‬
‫‪ .5‬ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺧﻭﺫﺓ ﻟﺣﻣﺎﻳﺔ ﺍﻟﺭﺃﺱ ﻣﻥ ﺳﻘﻭﻁ ﺍﻷﺟﺳﺎﻡ ﻋﻠﻳﻪ‪.‬‬
‫‪ .6‬ﺍﺳﺗﺧﺩﺍﻡ ﻭﺍﻗﻳﺎﺕ ﺍﻷﺫﻥ ﻟﻠﺣﻣﺎﻳﺔ ﻣﻥ ﺍﻷﺻﻭﺍﺕ ﺍﻟﻌﺎﻟﻳﺔ‪.‬‬
‫ﻭﺃﻱ ﺧﻠﻝ ﻓﻲ ﻣﺛﻝ ﻫﺫﻩ ﺍﻷﺩﻭﺍﺕ ﻗﺩ ﻳﺅﺩﻱ ﺑﺑﺳﺎﻁﺔ ﺇﻟﻰ ﻣﺷﺎﻛﻝ ﻛﺑﻳﺭﺓ ﻛﺎﻟﻌﻣﻰ‬
‫ﺃﻭ ﺇﻋﺎﻗﺔ ﺃﻭ ﺗﺷﻭﻫﺎﺕ ﻟﺫﻟﻙ ﻳﺟﺏ ﺗﻭﻓﺭ ﺍﻟﻣﻭﺍﺻﻔﺎﺕ ﺍﻟﺗﺎﻟﻳﺔ ﻓﻲ ﻣﻌﺩﺍﺕ ﺍﻟﻭﻗﺎﻳﺔ‬
‫ﺍﻟﺷﺧﺻﻳﺔ‪:‬‬
‫‪ .1‬ﺗﻭﻓﻳﺭ ﺍﻟﺣﻣﺎﻳﺔ ﺍﻟﻼﺯﻣﺔ ﻷﻋﺿﺎء ﺍﻟﺟﺳﻡ ﻣﻥ ﺍﻹﺻﺎﺑﺎﺕ‪.‬‬
‫‪ .2‬ﺇﻋﻁﺎء ﻫﺫﻩ ﺍﻷﻋﺿﺎء ﺣﺭﻳﺔ ﺍﻟﺣﺭﻛﺔ ﻷﺩﺍء ﺍﻟﻌﻣﻝ‪.‬‬
‫‪ .3‬ﺣﺟﻣﻬﺎ ﻣﻧﺎﺳﺏ ﻭﺷﻛﻠﻬﺎ ﻣﻘﺑﻭﻝ‪.‬‬
‫‪ .4‬ﺃﻥ ﺗﺗﺣﻣﻝ ﻅﺭﻭﻑ ﺍﻟﻌﻣﻝ ﻭﻻ ﺗﺗﻠﻑ ﺑﺳﺭﻋﺔ‬
‫‪ .5‬ﺃﻥ ﻻ ﺗﺗﺳﺑﺏ ﺑﺄﻋﺭﺍﺽ ﺟﺎﻧﺑﻳﺔ ﺃﻭ ﺃﻣﺭﺍﺽ ﻟﻣﺳﺗﺧﺩﻣﻳﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫‪ .7‬ﺍﻟﻧﻅﺎﻓﺔ ﺍﻟﺷﺧﺻﻳﺔ )‪:(Personal Hygiene‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺗﻌﺗﻣﺩ ﺻﺣﺔ ﺑﻳﺋﺔ ﺍﻟﻔﻧﺩﻕ ﺑﺷﻛﻝ ﻋﺎﻡ ﻋﻠﻰ ﻣﺩﻯ ﺍﻫﺗﻣﺎﻡ ﻣﻭﻅﻔﻳﻪ ﺑﺎﻟﻧﻅﺎﻓﺔ‬
‫ﺍﻟﺷﺧﺻﻳﺔ ﻭﻣﻥ ﺍﻟﻣﻬﺎﻡ ﺍﻷﺳﺎﺳﻳﺔ ﻟﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﺭﺍﻗﺑﺔ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫ﺍﻟﻣﻭﻅﻔﺔ‬ ‫ﺍﻟﻣﻭﻅﻑ‬ ‫ﺍﻟﻣﻭﺿﻭﻉ‬

‫ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻟﺣﻣﺎﻡ ﺍﻟﻳﻭﻣﻲ ﻗﺑﻝ ﺍﻟﺩﻭﺍﻡ‬ ‫‪-‬‬ ‫ﺍﻟﺟﺳﻡ‬

‫ﺗﻐﻳﻳﺭ ﻳﻭﻣﻲ ﻟﻠﻣﻼﺑﺱ ﺍﻟﺩﺍﺧﻠﻳﺔ‪.‬‬ ‫‪-‬‬
‫ﺗﻧﻅﻳﻑ ﻳﻭﻣﻲ ﻟﻸﺳﻧﺎﻥ ﺑﻌﺩ ﻛﻝ ﻭﺟﺑﺔ‬ ‫‪-‬‬
‫‪ -‬ﺗﻘﻠﻳﻣﻬﺎ ﺑﺎﺳﺗﻣﺭﺍﺭ‬ ‫ﻗﺻﻬﺎ ﺑﺎﺳﺗﻣﺭﺍﺭ ﻭﻳﻣﻧﻊ ﺗﻁﻭﻳﻝ ﺃﻱ ﻣﻧﻬﺎ‬ ‫ﺍﻷﻅﺎﻓﺭ‬
‫‪-‬‬
‫ﻟﺗﻛﻭﻥ ﻣﺭﺗﺑﺔ ﻭﻳﻣﻧﻊ‬
‫ﺗﻁﻭﻳﻠﻬﺎ ﻛﺛﻳﺭﺍً ﻣﻊ‬
‫ﺿﺭﻭﺭﺓ ﺍﻻﻋﺗﻧﺎء‬
‫ﺑﻧﻅﺎﻓﺗﻬﺎ ﺑﻌﺩﻡ ﻧﻣﻭ‬
‫ﺍﻟﻔﻁﺭﻳﺎﺕ‪.‬‬
‫‪ -‬ﻣﻧﻅﺭﻩ ﺟﻣﻳﻝ ﻭﺑﺩﻭﻥ‬ ‫‪ -‬ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻗﺻﻳﺭ ﻭﻗﺻﺔ ﻛﻝ ﺃﺳﺑﻭﻋﻳﻥ‬ ‫ﺍﻟﺷﻌﺭ‬
‫ﺻﺭﻋﺎﺕ‪.‬‬ ‫ً‬
‫ﺗﻘﺭﻳﺑﺎ‪.‬‬
‫‪ -‬ﺑﺩﻭﻥ ﺃﻟﻭﺍﻥ ﻏﺭﻳﺑﺔ ﺃﻭ‬ ‫‪ -‬ﻣﻧﻅﺭﻩ ﺟﻣﻳﻝ ﺑﺩﻭﻥ ﺻﺭﻋﺎﺕ‬
‫ﺻﺑﺎﻏﺔ ﺟﺯء ﻭﺗﺭﻙ‬ ‫‪ -‬ﺑﺩﻭﻥ ﺃﻟﻭﺍﻥ ﻏﺭﻳﺑﺔ‬
‫ﺁﺧﺭ ﻭﺇﺫﺍ ﺗﻛﺷﻑ ﺟﺯء‬ ‫‪ -‬ﺣﻼﻗﺔ ﻳﻭﻣﻳﺔ ﻟﻠﺫﻗﻥ ﻭﺗﺿﺑﻳﻁ ﺍﻟﺷﺎﺭﺏ ﻭﺗﺳﻣﺢ‬
‫ﻣﻧﻪ ﻳﺟﺏ ﺇﻋﺎﺩﺓ ﻋﻣﻠﻳﺔ‬ ‫ﺍﻟﻠﺣﻳﺔ ﺍﻟﺧﻔﻳﻔﺔ ﺍﻟﻣﺭﺗﺑﺔ ﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﻛﺎﺗﺏ ﺍﻟﺧﻠﻔﻳﺔ‬
‫ﺍﻟﺻﺑﻎ‪.‬‬ ‫ﻓﻘﻁ‪.‬‬
‫‪ -‬ﻳﺷﺗﺭﻁ ﻋﻧﺩ ﺍﺳﺗﻼﻡ ﺍﻟﺯﻱ ﺃﻥ ﻳﻛﻭﻥ ﻧﻅﻳﻔﺎ ً ﻭﻣﺭﺗﺑﺎ ً ﻭﻣﻛﻭﻳﺎ ً ﺟﻳﺩﺍً ﻣﻊ ﺿﺭﻭﺭﺓ‬ ‫ﺍﻟﺯﻱ‬
‫ﻭﺿﻊ ﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﻋﻠﻳﻪ ﻭﺍﻟﺷﻌﺎﺭ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺫﻟﻙ ﻗﺑﻝ ﺍﻟﺫﻫﺎﺏ ﻟﻠﻌﻣﻝ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺍﺧﺗﻳﺎﺭ ﺣﺫﺍء ﻣﺭﻳﺢ ﻷﻥ ﺍﻟﺿﻳﻕ ﻳﺳﺑﺏ ﺍﻟﺗﺷﻭﻫﺎﺕ ﺧﺎﺻﺔ ﻣﻊ ﻁﻭﻝ‬ ‫ﺍﻟﺣﺫﺍء‬
‫ﻓﺗﺭﺓ ﺍﻟﻌﻣﻝ‪.‬‬
‫‪ -‬ﺍﻻﻋﺗﻧﺎء ﺑﻧﻅﺎﻓﺗﻪ ﻭﺗﻠﻣﻳﻌﻪ‪.‬‬
‫‪ -‬ﻳﺳﻣﺢ ﺑﺎﺭﺗﺩﺍء ﺍﻟﺧﻔﻳﻑ‬ ‫ﺍﻹﻛﺳﺳﻭﺍﺭﺍﺕ ‪ -‬ﻣﻣﻧﻭﻋﺔ ﻋﺩﺍ ﺧﺎﺗﻣﻲ ﺍﻟﺧﻁﻭﺑﺔ ﻭﺍﻟﺯﻭﺍﺝ‬
‫ﺑﺷﺭﻁ ﺃﻥ ﻻ ﺗﻌﻣﻝ ﺑﺎﻟﻣﻁﺑﺦ‬ ‫ﺑﺷﺭﻁ ﺃﻥ ﻻ ﻳﻛﻭﻥ ﺣﺟﻣﻬﺎ ﻛﺑﻳﺭﺍ ﻭﻳﻣﻧﻊ ﻋﻠﻰ‬
‫ﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﻁﺑﺦ ﺍﺭﺗﺩﺍﺋﻬﺎ ﻧﻬﺎﺋﻳﺎ ﺧﻼﻝ ﺍﻟﻁﺑﺦ‪ .‬ﻭﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﻛﻳﺎﺝ‬
‫ﺍﻟﻛﻼﺳﻳﻛﻲ ﺩﻭﻥ ﺍﻹﻛﺛﺎﺭ ﻣﻧﻪ‬

‫ﺍﻟﻧﺗﺎﺋﺞ ﺍﻟﺗﻲ ﺗﺅﺩﻱ ﻟﻬﺎ ﺍﻟﻧﻅﺎﻓﺔ ﺍﻟﺷﺧﺻﻳﺔ‪:‬‬

‫‪ .1‬ﺍﻧﺧﻔﺎﺽ ﻧﺳﺑﺔ ﺣﺩﻭﺙ ﺍﻹﺻﺎﺑﺎﺕ ﻭﺍﻷﻣﺭﺍﺽ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .2‬ﺗﻭﻓﻳﺭ ﺍﻟﻭﻗﺕ ﻭﺍﻟﺟﻬﺩ ﻭﺍﻟﻣﺎﻝ ﻭﺧﻔﺽ ﺍﻟﻛﻠﻑ‪.‬‬

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 ‫‪ .3‬ﺇﻧﺟﺎﺯ ﺍﻟﻣﻬﺎﻡ ﺍﻟﻣﻁﻠﻭﺑﺔ ﺑﺳﻬﻭﻟﺔ ﻭﻳﺳﺭ ﻭﺃﻣﺎﻥ ﻭﺗﺣﻘﻳﻕ ﺍﻟﻧﺟﺎﺡ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪.9‬ﺍﻟﻌﻣﻝ ﻋﻠﻰ ﺗﻧﻔﻳﺫ ﻗﻭﺍﻧﻳﻥ ﺍﻷﻣﺎﻥ ﺍﻻﺟﺗﻣﺎﻋﻳﺔ‬

‫)‪:(Social security regulations‬‬
‫‪ .1‬ﺇﺷﻌﺎﺭ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻟﺿﻳﻭﻑ ﺑﺎﻷﻣﺎﻥ ﻭﺍﻟﺣﻣﺎﻳﺔ ﻭﺇﺑﻌﺎﺩ ﺍﻟﺷﻌﻭﺭ ﺑﺎﻟﺧﻭﻑ ﺍﻟﺫﻱ‬
‫ﻳﻌﻳﻕ ﺍﻟﺗﻔﻛﻳﺭ ﻭﻋﻣﻝ ﺍﻟﻭﺍﺟﺑﺎﺕ ﺑﻁﺭﻳﻘﺔ ﻁﺑﻳﻌﻳﺔ ‪.‬‬
‫‪ .2‬ﺇﺷﻌﺎﺭﻫﻡ ﺑﺄﻫﻣﻳﺗﻬﻡ ﺑﺎﻟﻣﺟﺗﻣﻊ ﻭﺃﻫﻣﻳﺔ ﺩﻭﺭﻫﻡ ﺍﻟﺫﻱ ﻳﻘﻭﻣﻭﻥ ﺑﻪ ﻭﺍﻻﻋﺗﺯﺍﺯ ﺑﻪ‪.‬‬
‫‪ .3‬ﺗﺷﺟﻳﻌﻬﻡ ﻋﻠﻰ ﻣﻣﺎﺭﺳﺔ ﺍﻟﺭﻳﺎﺿﺔ ﻭﻻ ﺳﻳﻣﺎ ﺍﻟﻣﺳﺎﺑﻘﺎﺕ ﺍﻟﺛﻘﺎﻗﻳﺔ ‪.‬‬
‫‪ .4‬ﻏﺭﺱ ﺍﻟﻣﺑﺎﺩﺉ ﻭﺍﻟﻣﺛﻝ ﻭﺍﻷﺧﻼﻕ ﺍﻟﻌﺎﻟﻳﺔ ﻭﺍﻟﺷﻌﻭﺭ ﺑﺎﻟﻣﺳﺅﻭﻟﻳﺔ ﻭﺍﻻﺑﺗﻌﺎﺩ ﻋﻥ‬
‫ﺍﻟﻌﺎﺩﺍﺕ ﺍﻟﺳﻳﺋﺔ‪.‬‬
‫‪ .5‬ﺇﻋﻁﺎء ﺍﻟﻧﺻﺎﺋﺢ ﺍﻟﻌﺎﻣﺔ ﻛﺻﺩﻳﻕ ﻭﻟﻳﺱ ﺑﺻﻳﻐﺔ ﺍﻷﻣﺭ ﻣﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺣﺟﺔ‬
‫ﻭﺍﻟﺩﻟﻳﻝ ﻹﻗﻧﺎﻉ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﻳﺱ ﺑﺄﺳﻠﻭﺏ ﺍﻟﺗﻬﺩﻳﺩ ﻭﺍﻟﺗﺧﻭﻳﻑ ﻭﺇﻧﻣﺎ ﺑﺎﻟﻁﺭﻳﻘﺔ‬
‫ﺍﻟﻌﻠﻣﻳﺔ ﻟﻁﺭﺡ ﺍﻟﻣﺷﺎﻛﻝ ﻭﺣﻠﻬﺎ ﻣﻊ ﺑﻳﺎﻥ ﺍﻷﺳﺑﺎﺏ ‪.‬‬
‫‪ .6‬ﻋﺩﻡ ﺍﻟﺳﺧﺭﻳﺔ ﻣﻥ ﺍﻷﺧﻁﺎء ﻭ ﺍﻻﺳﺗﻔﺎﺩﺓ ﻣﻥ ﺍﻟﺗﺟﺎﺭﺏ‪.‬‬
‫‪ .7‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺗﻭﻓﻳﺭ ﻧﻭﻉ ﺟﻳﺩ ﻣﻥ ﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ‪.‬‬
‫‪ .8‬ﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﻓﺗﺭﺓ ﻛﺎﻓﻳﺔ ﻟﻠﺭﺍﺣﺔ ﻭﺍﻟﻧﻭﻡ ﻭﺍﻻﺳﺗﺭﺧﺎء ﻭﺍﻟﺗﻌﺎﻣﻝ ﺑﺷﻛﻝ‬
‫ﺇﻳﺟﺎﺑﻲ ﻣﻊ ﺍﻟﻣﺷﺎﻛﻝ‪.‬‬

‫‪ .10‬ﺗﺩﺭﻳﺑﺎﺕ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ )‪:(Training Courses‬‬

‫ﻳﺟﺏ ﻋﻠﻰ ﻣﺷﺭﻓﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﺇﻋﻁﺎء ﺩﻭﺭﺍﺕ ﺗﺩﺭﻳﺑﻳﺔ ﻣﻛﺛﻔﺔ ﻟﺟﻣﻳﻊ ﻣﻭﻅﻔﻳﻥ‬
‫ﻗﺳﻣﻬﻡ ﻋﻠﻰ ﻁﺭﻕ ﺍﻟﻌﻣﻝ ﺑﺄﻱ ﻭﻅﻳﻔﺔ ﺃﻭ ﻣﻭﻗﻊ ﺑﺷﻛﻝ ﺁﻣﻥ ﻭﺳﻠﻳﻡ ﻛﻲ ﻳﺳﺗﻁﻳﻌﻭﺍ‬
‫ﻓﻳﻣﺎ ﺑﻌﺩ ﺗﻣﻳﻳﺯ ﺍﻷﺧﻁﺎء ﻫﺫﻩ ﺑﻧﻔﺳﻬﻡ ﻭﻣﻥ ﺛﻡ ﻳﺟﺏ ﺍﻟﺗﻧﺳﻳﻕ ﻣﻊ ﻣﺷﺭﻓﻳﻥ ﺍﻷﻗﺳﺎﻡ‬
‫ﺍﻷﺧﺭﻯ ﻹﻋﻁﺎء ﻣﺧﺗﻠﻑ ﺍﻟﺗﺩﺭﻳﺑﺎﺕ ﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﺍﻵﺧﺭﻳﻥ ﻣﺛﻝ ‪:‬‬
‫‪ .1‬ﺍﻟﻬﺩﻑ ﻣﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .2‬ﺩﻭﺭﺍﺕ ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻣﺛﻝ ﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻳﺔ ﻭﻣﻛﺎﻓﺣﺔ ﺍﻟﺣﺭﻳﻕ ﺑﺎﺳﺗﺧﺩﺍﻡ‬
‫ﻣﺧﺗﻠﻑ ﺍﻷﺩﻭﺍﺕ ﺍﻟﻣﺗﻭﻓﺭﺓ ﺑﺎﻟﻔﻧﺩﻕ ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .3‬ﺍﻷﻣﺭﺍﺽ ﺍﻟﻣﻌﺩﻳﺔ ﻭﺍﻟﻣﻣﻛﻥ ﻭﺟﻭﺩﻫﺎ ﺑﻛﺛﺭﺓ ﻓﻲ ﺑﻳﺋﺔ ﺃﻭ ﻣﺣﻳﻁ ﺍﻟﻔﻧﺩﻕ‪.‬‬

‫‪ .4‬ﺍﻟﺗﺻﺭﻓﺎﺕ ﺍﻟﺧﺎﻁﺋﺔ ﻭﻧﺗﺎﺋﺟﻬﺎ ﺍﻟﺳﻠﺑﻳﺔ‪.‬‬
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 ‫ﻭﻣﻥ ﺛﻡ ﺗﻭﻗﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﺷﺎﺭﻛﻳﻥ ﻋﻠﻰ ﺣﺿﻭﺭﻫﺎ ﻭﻓﻬﻣﻬﺎ ﻭﺍﻋﻁﺎﺋﻬﻡ‬
.‫ﺍﻟﺷﻬﺎﺩﺍﺕ ﺍﻟﺗﻘﺩﻳﺭﻳﺔ ﻓﻳﻬﺎ‬
Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or
applicable copyright law.

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‫ﺍﻟﻔﺼﻞ ﺍﻟﺜﺎﻟﺚ‬
‫ﻣﻌﺎﻳﻴﺮ ﺍﻟﺠﻮﺩﺓ‬
( Quality Assurance Measures)
applicable copyright law.

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‫ﻣﻌﺎﻳﻳﺭ ﺍﻟﺟﻭﺩﺓ ﻟﻠﺗﺻﺭﻑ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﺗﻲ ﺗﺧﺹ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬

‫ﺑﺎﻟﻔﻧﺩﻕ‪:‬‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻛﻐﻳﺭﻩ ﻣﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﺩﻳﻪ ﺍﻟﻌﺩﻳﺩ ﻣﻥ ﺍﻟﻭﻅﺎﺋﻑ‬
‫ﺍﻟﻭﺍﺟﺑﺎﺕ ﻟﻠﻘﻳﺎﻡ ﺑﻬﺎ ﻭﻟﻬﺫﻩ ﺍﻟﻭﻅﺎﺋﻑ ﻣﻌﺎﻳﻳﺭ ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺗﻧﻔﻳﺫ ﺍﻟﻭﻅﻳﻔﺔ ﻣﻥ‬
‫ﺧﻼﻟﻬﺎ ﺃﻭ ﻋﻥ ﻁﺭﻳﻘﻬﺎ ﻭﻟﻛﻝ ﻣﺷﻛﻠﺔ ﻣﻥ ﺍﻟﻣﻣﻛﻥ ﺃﻥ ﻳﻭﺍﺟﻬﻬﺎ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻌﺩﻳﺩ‬
‫ﻣﻥ ﺍﻟﻁﺭﻕ ﻟﺣﻠﻬﺎ ﻭﻟﻛﻧﻧﺎ ﻫﻧﺎ ﻧﺳﻌﻰ ﻟﺣﻝ ﻛﻝ ﻣﺷﻛﻠﺔ ﻋﻠﻰ ﺣﺩﻯ ﻭﻧﺗﻌﺎﻣﻝ ﻣﻌﻬﺎ‬
‫ﺑﺷﻛﻝ ﻣﻧﻔﺻﻝ ﻭﻧﺗﺑﻊ ﺍﻷﺳﻠﻭﺏ ﺍﻟﻌﻠﻣﻲ ﻓﻲ ﺍﻟﺑﺣﺙ ﻭﺍﻟﺗﺣﻘﻳﻕ ﺍﺳﺗﻧﺎﺩﺍً ﻟﻠﻣﻌﻁﻳﺎﺕ‬
‫ﻭﺍﻟﺩﻻﺋﻝ ﺍﻟﻣﺗﻭﻓﺭﺓ ﻭﺻﻭﻻً ﻟﻠﺣﻘﻳﻘﺔ ﻭﺍﻟﻧﺟﺎﺡ ﻣﻥ ﺧﻼﻝ ﺣﻠﻬﺎ ﻭﺭﺿﻰ ﺍﻟﺿﻳﻑ‬
‫ﻓﻧﺣﻥ ﻧﻘﻭﻡ ﺑﺗﻁﺑﻳﻕ ﺍﻷﻣﻥ ﻭﺍﻟﻘﺎﻧﻭﻥ ﻭﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ ﻣﻥ ﺧﻼﻝ‬
‫ﻫﺫﻩ ﺍﻟﻣﻌﺎﻳﻳﺭ ﺍﻟﺗﻲ ﺗﺳﺎﻋﺩﻧﺎ ﻟﻠﻭﺻﻭﻝ ﻟﻠﻣﺛﺎﻟﻳﺔ ﺃﻭ ﺍﻟﻧﻣﻭﺫﺟﻳﺔ ﻓﻲ ﺣﻠﻧﺎ ﻭﺇﻋﻁﺎء‬
‫ﺍﻧﻁﺑﺎﻉ ﺍﻻﺣﺗﺭﺍﻑ ﺣﺗﻰ ﻋﻠﻰ ﻣﺳﺗﻭﻯ ﺍﻟﺭﺩ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻑ ﺭﻏﻡ ﺃﻧﻪ ﺗﻭﺟﺩ ﺍﻟﻌﺩﻳﺩ ﻣﻥ‬
‫ﺍﻟﻁﺭﻕ ﻟﻺﺟﺎﺑﺔ ﺇﻻ ﺃﻧﻧﺎ ﻧﺳﻌﻰ ﻟﻸﻓﺿﻝ ﻣﺛﻝ‪:‬‬
‫ﻓﻧﺩﻕ ﻳﻁﺑﻕ ﻣﻌﺎﻳﻳﺭ ﺍﻟﺟﻭﺩﺓ‪ :‬ﻣﺳﺎء ﺍﻟﺧﻳﺭ ﺧﺎﻟﺩ ﺍﻟﺳﺑﻭﻝ ﻣﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻫﻝ‬ ‫‌ﺃ‪.‬‬
‫ﺃﺳﺗﻁﻳﻊ ﻣﺳﺎﻋﺩﺗﻙ‪.‬‬
‫ﺏ‪ .‬ﻓﻧﺩﻕ ﻻ ﻳﻁﺑﻕ ﻣﻌﺎﻳﻳﺭ ﺍﻟﺟﻭﺩﺓ‪ :‬ﺃﻟﻭ ‪ .......‬؟‬
‫‌‬
‫ﻭﻣﻥ ﺍﻟﻣﻬﻡ ﻟﻙ ﺃﻥ ﺗﻌﺭﻑ ﺃﻥ ﺍﻟﻬﺎﺗﻑ ﻳﻌﻁﻳﻧﺎ ﺍﻻﻧﻁﺑﺎﻉ ﺍﻷﻭﻝ ﺩﺍﺋﻣﺎ ً ﻓﻣﺎ ﻫﻭ‬
‫ﺍﻧﻁﺑﺎﻋﻙ ﻋﻥ ﺍﻟﻔﻧﺩﻗﻳﻥ ﺍﻟﺳﺎﺑﻘﻳﻥ ؟‬
‫ﻭﻓﻲ ﻫﺫﺍ ﺍﻟﻔﺻﻝ ﺳﻭﻑ ﻧﺗﻧﺎﻭﻝ ﺃﻫﻡ ﻣﻬﺎﻡ ﻭﻭﻅﺎﺋﻑ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﻲ ﻳﻣﻛﻥ ﺃﻥ ﻳﻭﺍﺟﻬﻬﺎ ﻭﺍﻟﻁﺭﻕ ﺍﻟﻣﺛﻠﻰ ﻟﻠﺗﺻﺭﻑ ﺑﻬﺎ ﻭﺣﻠﻬﺎ‬
‫ﻣﻊ ﻣﻼﺣﻅﺔ ﺿﺭﻭﺭﺓ ﺗﺑﻠﻳﻎ ﺍﻟﻣﺷﺭﻑ ﺩﺍﺋﻣﺎ ً ﻋﻥ ﺃﻱ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﺎﻟﻳﺔ ﻣﺳﺑﻘﺎ ً ﻗﺑﻝ‬
‫ﺃﻥ ﺗﺗﺻﺭﻑ ﻭﺣﺗﻰ ﻟﻭ ﻛﺎﻥ ﺍﻟﺗﺻﺭﻑ ﺻﺣﻳﺣﺎ ً ﻭﻛﺗﺎﺑﺔ ﺗﻘﺭﻳﺭﻙ ﺣﺳﺏ ﺃﺳﺳﻪ‬
‫ﺍﻟﻌﻠﻣﻳﺔ ﺑﺎﻟﺗﺎﺭﻳﺦ ﻭﺍﻟﻭﻗﺕ ﻭﺍﻟﻣﻛﺎﻥ ﻭﺍﻷﺳﻣﺎء ﻛﺎﻣﻠﺔ ﻭﺗﻔﺻﻳﻝ ﺍﻟﺣﺎﺩﺛﺔ ﻭﻣﺳﺑﺑﺎﺗﻬﺎ‬
‫ﻭﺗﻭﻗﻳﻊ ﺟﻣﻳﻊ ﺍﻷﻁﺭﺍﻑ ﻋﻠﻳﻬﺎ‪ .‬ﻭﺗﺧﺻﻳﺹ ﻣﻠﻔﺎﺕ ﺧﺎﺻﺔ ﻟﺣﻔﻅ ﻫﺫﻩ ﺍﻟﺗﻘﺎﺭﻳﺭ‬
‫ﺍﻟﺗﻲ ﺗﻡ ﺇﺭﻓﺎﻕ ﻧﻣﺎﺫﺝ ﻣﻧﻬﺎ ﻓﻲ ﻫﺫﺍ ﺍﻟﻔﺻﻝ‪.‬‬
‫ﺇﺟﺭﺍءﺍﺕ ﺍﻟﻌﻣﻝ ﺑﻁﺭﻳﻘﺔ ﺁﻣﻧﺔ )‪:(Safety working procedures‬‬
‫‪ .1‬ﻋﺩﻡ ﺍﻟﺗﻘﺎﻁ ﺍﻷﺟﺳﺎﻡ ﺍﻟﻐﺭﻳﺑﺔ ﺃﻭ ﻟﻣﺱ ﺍﻟﺣﻘﺎﺋﺏ ﺍﻟﻣﺷﺑﻭﻫﺔ ﻭﺗﺑﻠﻳﻎ ﺍﻟﻣﺷﺭﻓﻳﻥ‬
‫ﻋﻧﻬﺎ‪.‬‬
‫‪ .2‬ﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ ﺃﻱ ﺃﻋﻁﺎﻝ ﺃﻭ ﺃﺧﻁﺎء ﻧﺟﺩﻫﺎ ﻟﻸﻗﺳﺎﻡ ﺍﻟﻣﺳﺅﻭﻟﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .3‬ﺇﺿﺎءﺓ ﺍﻟﻣﻭﺍﻗﻊ ﺍﻟﻣﻅﻠﻣﺔ ﻗﺑﻝ ﺩﺧﻭﻟﻬﺎ ﺇﻻ ﻓﻲ ﺣﺎﻻﺕ ﺍﻟﺗﻬﺩﻳﺩ ﺑﺎﻟﻣﺗﻔﺟﺭﺍﺕ‪.‬‬

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 ‫‪ .4‬ﺍﻟﺳﻳﺭ ﺑﺧﻁﻭﺍﺕ ﻣﻌﺗﺩﻟﺔ ﻭﻅﻬﺭﻙ ﻣﺳﺗﻘﻳﻡ ﻭﺭﺃﺳﻙ ﻣﺭﻓﻭﻉ ﻭﺣﺭﻛﺔ ﻁﺑﻳﻌﻳﺔ‬
‫ﻟﻠﻳﺩﻳﻥ ﻭﺍﻻﻧﺗﺑﺎﻩ ﺃﻭ ﺍﻟﻧﻅﺭ ﻟﻸﻣﺎﻡ ﻭﻣﻛﺎﻥ ﺍﻟﺧﻁﻭﺓ ﺃﻭ ﻭﺿﻊ ﺍﻟﻘﺩﻡ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .5‬ﺍﺳﺗﺧﺩﺍﻡ ﺃﻳﺩﻱ ﺍﻷﺑﻭﺍﺏ ﻟﻔﺗﺣﻬﺎ ﻭﺃﻳﺩﻱ ﺍﻟﺳﻼﻟﻡ ﻋﻧﺩ ﺍﻟﺻﻌﻭﺩ ﺃﻭ ﺍﻟﻧﺯﻭﻝ‪.‬‬

‫‪ .6‬ﺍﻟﺗﺑﻠﻳﻎ ﺍﻟﻔﻭﺭﻱ ﻋﻥ ﺃﻱ ﺇﺻﺎﺑﺎﺕ )‪.(Injuries‬‬
‫‪ .7‬ﻗﺭﺍءﺓ ﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﻣﻭﺍﺩ )‪ (Material instructions‬ﻗﺑﻝ ﺍﺳﺗﺧﺩﺍﻣﻬﺎ ﺃﻭ ﺗﺷﻐﻳﻝ‬
‫ﺍﻷﺟﻬﺯﺓ‬
‫‪ .8‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺧﻠﻭ ﺍﻟﻣﻣﺭﺍﺕ ﻭﺍﻟﻁﺭﻕ ﻣﻥ ﺃﻱ ﻋﻭﺍﺋﻕ ﺧﺎﺻﺔ ﻋﻧﺩ ﻣﺧﺎﺭﺝ‬
‫ﺍﻟﻁﻭﺍﺭﺉ‪.‬‬
‫‪ .9‬ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﻛﻧﺳﺔ ﻹﺯﺍﻟﺔ ﺍﻟﺯﺟﺎﺝ ﺍﻟﻣﻛﺳﻭﺭ ﻭﻟﻳﺱ ﺑﺎﻟﻳﺩﻳﻥ ﺍﻟﻣﺟﺭﺩﺓ‪.‬‬
‫‪.10‬ﻋﺩﻡ ﺳﺣﺏ ﺍﻷﺳﻼﻙ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ ﻣﻥ ﺍﻟﻧﺻﻑ ﺃﻭ ﺷﺩﻫﺎ ﻭﻟﻛﻥ ﻳﺟﺏ ﺳﺣﺑﻬﺎ ﻣﻥ‬
‫ﻋﻠﺑﺔ ﺍﻟﻛﻬﺭﺑﺎء ﺍﻟﻣﺛﺑﺗﺔ ﺑﺎﻟﺟﺩﺍﺭ‪.‬‬
‫‪.11‬ﻳﺟﺏ ﻋﻠﻳﻙ ﻣﺭﺍﻋﺎﺓ ﺍﻟﺗﺎﻟﻲ ﻗﺑﻝ ﺣﻣﻝ ﺃﻱ ﻣﻭﺍﺩ‪:‬‬
‫‌ﺃ‪ .‬ﺍﺳﺗﻔﺳﺭ ﻋﻥ ﺍﻟﻣﺎﺩﺓ ﺍﻟﺗﻲ ﺳﺗﺣﻣﻠﻬﺎ ﻭﺇﻋﻁﺎء ﻋﻧﺎﻳﺔ ﺧﺎﺻﺔ ﻟﻠﺯﺟﺎﺝ ﻭﺍﻟﻣﻭﺍﺩ‬
‫ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ‪.‬‬
‫ﺏ‪ .‬ﺧﺫ ﻓﻛﺭﺓ ﻋﻥ ﻭﺯﻧﻪ ﺑﺗﺣﺭﻳﻛﻪ ﻣﺛﻼً‪.‬‬ ‫‌‬
‫ﺝ‪ .‬ﺗﺄﻛﺩ ﺃﻥ ﺍﻟﻁﺭﻳﻕ ﺍﻟﺗﻲ ﺳﺗﻣﺷﻲ ﺑﻬﺎ ﺧﺎﻟﻳﺔ‪.‬‬
‫ﺩ‪ .‬ﺗﺄﻛﺩ ﻣﻥ ﻣﻧﺎﺳﺑﺔ ﺍﻟﻭﺯﻥ ﻟﺟﺳﻣﻙ ﻭﺍﺛﻧﻲ ﺭﻛﺑﺗﻙ ﻟﻠﻧﺯﻭﻝ ﻟﻺﻣﺳﺎﻙ ﺑﻪ ﻣﻊ‬
‫ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﺳﺗﻘﺎﻣﺔ ﺍﻟﻅﻬﺭ ﻭﺍﺭﻓﻊ ﻣﺳﺗﺧﺩﻣﺎ ً ﻗﺩﻣﻳﻙ ﻭﻻ ﺗﺣﺎﻭﻝ ﺍﻟﺭﻓﻊ‬
‫ﺑﻭﺍﺳﻁﺔ ﻅﻬﺭﻙ‪.‬‬
‫ﻩ ـ‪.‬ﺃﻁﻠﺏ ﻣﺳﺎﻋﺩﺓ ﺍﻵﺧﺭﻳﻥ ﺇﺫﺍ ﻛﺎﻥ ﺛﻘﻳﻼً ﻋﻠﻳﻙ ﺃﻭ ﺍﺳﺗﺧﺩﻡ ﺍﻷﺟﻬﺯﺓ ﺍﻟﺭﺍﻓﻌﺔ‬
‫ﻭ‪.‬ﻻ ﺗﺻﻔﻬﺎ ﺃﻭ ﺗﺧﺯﻧﻬﺎ ﺑﻁﺭﻳﻘﺔ ﺧﺎﻁﺋﺔ ﻭﺭﺗﺑﻬﺎ ﺑﺷﻛﻝ ﺻﺣﻳﺢ‪.‬‬
‫‪ .12‬ﺃﻱ ﻋﻣﻝ ﻳﻁﻠﺏ ﻣﻧﻙ ﻳﺟﺏ ﻋﻠﻳﻙ ﺗﻧﻔﻳﺫﻩ ﻋﺩﺍ ﻣﺎ ﻛﺎﻥ ﺧﺎﻟﻔﺎ ً ﻝ‪:‬‬
‫ﺃ‪ .‬ﻗﺎﻧﻭﻥ ﺍﻟﺑﻠﺩ‪.‬‬
‫ﺏ‪ .‬ﻗﺎﻧﻭﻥ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫ﺝ‪ .‬ﺍﻵﺩﺍﺏ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺩ‪ .‬ﺃﻥ ﻻ ﺗﻛﻭﻥ ﻣﺗﺩﺭﺏ ﻋﻠﻳﻪ ﺃﻭ ﻏﻳﺭ ﺁﻣﻥ‪.‬‬

‫ﻣﻊ ﺍﻻﻧﺗﺑﺎﻩ ﻷﻥ ﺗﻛﻭﻥ ﻁﺭﻳﻘﺔ ﺍﻻﻋﺗﺫﺍﺭ ﻣﺅﺩﺑﺔ ﺟﺩﺍً‪.‬‬
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‫‪Account: ns224396‬‬
 ‫‪ .13‬ﺍﻻﻟﺗﺯﺍﻡ ﺑﺣﺿﻭﺭ ﺍﻻﺟﺗﻣﺎﻉ ﺍﻟﺩﻭﺭﻱ ﻟﻠﻘﺳﻡ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .14‬ﻋﺩﻡ ﺇﺣﺿﺎﺭ ﺍﻷﺷﻳﺎء ﺍﻟﺛﻣﻳﻧﺔ ﺃﻭ ﺍﻟﻣﻣﻧﻭﻋﺔ‪.‬‬

‫‪ .15‬ﻳﺟﺏ ﻋﻠﻰ ﻛﺎﻓﺔ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﺗﻌﺭﻑ ﻋﻠﻰ ﻛﺎﻓﺔ ﻭﺳﺎﺋﻝ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺗﺩﺭﺏ ﻋﻠﻳﻬﺎ‪.‬‬
‫ﺏ‪ .‬ﺍﻹﺑﻼﻍ ﻋﻥ ﺃﻱ ﻅﺭﻑ ﻁﺎﺭﺉ ﻟﻘﺳﻡ ﺍﻷﻣﻥ ﻓﻭﺭﺍً‪.‬‬ ‫‌‬
‫ﺝ‪ .‬ﺍﺗﺑﺎﻉ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻭﺍﻻﻟﺗﺯﺍﻡ ﺑﻣﺎ ﻳﺳﺗﺟﺩ ﻋﻠﻳﻬﺎ ﺧﺎﺻﺔ‬
‫ﻣﺎ ﻳﺧﺹ ﺍﻟﺟﺎﻧﺏ ﺍﻷﻣﻧﻲ‪.‬‬
‫‪ .16‬ﺍﺳﺗﺧﺩﻡ ﺍﻟﺳﻼﻟﻡ ﻟﻠﻭﺻﻭﻝ ﻟﻠﻣﻧﺎﻁﻕ ﺍﻟﻌﺎﻟﻳﺔ‪.‬‬
‫‪ .17‬ﻋﺩﻡ ﺍﻟﺭﻛﺽ ﺑﺎﻟﻣﻣﺭﺍﺕ‪.‬‬

‫ﻁﺭﻳﻘﺔ ﺃﺩﺍء ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻟﻌﻣﻠﻬﻡ ‪:‬‬

‫ﻳﺟﺏ ﺗﺄﻛﺩ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻣﻥ ﻗﻳﺎﻡ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻌﻣﻠﻬﻡ‬
‫ﻭﻓﻕ ﺍﻷﺳﺱ ﻭﺍﻟﻣﻌﺎﻳﻳﺭ ﺍﻟﺗﻲ ﻳﻔﺗﺭﺽ ﺑﻬﻡ ﺍﻟﻘﻳﺎﻡ ﺑﻬﺎ ﺑﺣﻳﺙ ﻳﻣﻧﻊ ﺃﻱ ﺗﺻﺭﻓﺎﺕ ﻗﺩ‬
‫ﺗﻌﺭﺽ ﺟﺯء ﻣﻥ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻷﺭﻭﺍﺡ ﻟﻠﺧﻁﺭ ﺑﻐﺽ ﺍﻟﻧﻅﺭ ﻋﻥ ﺃﺳﺑﺎﺏ‬
‫ﻫﺫﻩ ﺍﻟﺣﻭﺍﺩﺙ ﻭﺍﻟﺗﻲ ﺗﻌﺭﻓﻧﺎ ﻋﻠﻳﻬﺎ ﺳﺎﺑﻘﺎ ً ﻓﻣﺛﻼً ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ‬
‫ﻋﻧﺩ ﺗﻧﻅﻳﻔﻪ ﻟﻸﺭﺽ ﺃﻥ ﻳﺿﻊ ﻻﻓﺗﺔ ﺗﺣﺫﻳﺭﻳﺔ ﺗﺷﻳﺭ ﺇﻟﻰ ﺃﻥ ﺍﻷﺭﺽ ﻣﺑﻠﻠﺔ ﻭﺍﻟﺗﺄﻛﺩ‬
‫ﻣﻥ ﻁﺭﻳﻘﺔ ﺗﻌﺎﻣﻝ ﺍﻟﻁﺑﺎﺥ ﻣﻊ ﺍﻷﻓﺭﺍﻥ ﻭﺍﻟﻐﺎﺯ ﻭﺑﺎﻗﻲ ﺍﻷﺩﻭﺍﺕ ﺍﻟﺣﺎﺩﺓ ﺑﺷﻛﻝ ﺳﻠﻳﻡ‬
‫ﻭﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻷﻱ ﻣﻭﻅﻑ ﺑﺗﺟﺎﻭﺯﻫﺎ ﻭﻋﻘﺎﺏ ﻛﻝ ﻣﻥ ﻳﺧﺎﻟﻔﻬﺎ ﺑﻌﺩ ﺍﻟﺭﺟﻭﻉ‬
‫ﻟﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫ﺍﻷﻣﻭﺭ ﺍﻟﻭﺍﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺑﺷﻛﻝ ﻋﺎﻡ ﻭﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ‬
‫ﺍﻟﺗﺣﻛﻡ)‪ (Control Room‬ﺑﺷﻛﻝ ﺧﺎﺹ ﺍﻟﺗﺄﻛﺩ ﻣﻧﻬﺎ ﻓﻭﺭ ﺍﺳﺗﻼﻣﻪ ﻋﻣﻠﻪ‪:‬‬
‫‪ .1‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻧﻅﺎﻓﺔ ﺍﻟﺷﺧﺻﻳﺔ ﻭﺍﻟﻣﻼﺑﺱ ﻭﺍﻻﺳﻡ ﻭﺍﻟﺷﻌﺎﺭ )‪.(Name tag‬‬
‫‪ .2‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻧﻅﺎﻓﺔ ﺍﻟﻐﺭﻓﺔ‬
‫‪ .3‬ﻛﺗﺎﺑﺔ ﺃﺳﻣﺎء ﻓﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ ﻭﺗﺣﺩﻳﺩﻫﻡ ﺑﺷﻛﻝ ﻳﻭﻣﻲ ﻋﻧﺩ ﺑﺩﺍﻳﺔ ﻛﻝ ﻭﺭﺩﻳﺔ‬
‫ﺣﺳﺏ ﺍﻷﺷﺧﺎﺹ ﺍﻟﻣﻧﺎﻭﺑﻳﻥ‪.‬‬
‫‪ .4‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻝ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﻟﻭﺣﺎﺕ ﺍﻟﺗﺣﻛﻡ ﻭﺍﻟﻣﻌﺩﺍﺕ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .5‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻝ ﺃﺟﻬﺯﺓ ﺍﻻﺗﺻﺎﻝ ﻭﺍﻟﻣﺻﺎﺑﻳﺢ ﺍﻟﻳﺩﻭﻳﺔ ) ‪. (Flash Light‬‬

‫‪ .6‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻣﻔﺎﺗﻳﺢ ﺍﻟﻣﺎﺳﺗﺭ ﻭﺍﻷﺧﺭﻯ ﺍﻟﻌﺎﺩﻳﺔ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﻘﺳﻡ‪.‬‬
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 ‫‪ .7‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻣﺣﺗﻭﻳﺎﺕ ﺻﻧﺩﻭﻕ ﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻳﺔ ﻭﺍﻟﺻﻳﺩﻟﻳﺔ )‪.(Pharmacy‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .8‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻛﺎﻣﻳﺭﺍﺕ ﻭﺍﻟﺷﺎﺷﺎﺕ ﻭﺍﻟﻔﻳﺩﻳﻭ ﻭﻋﻣﻠﻳﺔ ﺍﻟﺗﺳﺟﻳﻝ‪.‬‬

‫‪ .9‬ﻳﻣﻧﻊ ﻗﺭﺍءﺓ ﺃﻱ ﻣﺟﻼﺕ ﺃﻭ ﺻﺣﻑ ﺧﻼﻝ ﺗﻭﺍﺟﺩﻙ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ‪.‬‬
‫‪.10‬ﺍﻟﺟﻠﻭﺱ ﺑﺷﻛﻝ ﻣﻌﺗﺩﻝ ﻭﺇﻋﻁﺎء ﺍﻧﻁﺑﺎﻉ ﺍﻻﺣﺗﺭﺍﻑ‪.‬‬
‫‪.11‬ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﺗﻘﺎﺭﻳﺭ ﻓﻲ ﻣﻛﺎﻥ ﻭﺍﺿﺢ ﻟﻠﻌﻣﻭﻡ‪.‬‬
‫‪.12‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﻫﺫﻩ ﺍﻟﻐﺭﻓﺔ ﻣﺿﺎءﺓ ﺩﺍﺋﻣﺎ ً‪.‬‬
‫‪.13‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﺟﻭﺩ ﻛﺭﺕ ﻣﺩﻳﺭ ﺍﻷﻣﻥ )‪ ( Business card‬ﻣﻊ ﻛﻝ ﻣﻭﻅﻑ‬
‫ﺃﻣﻥ ﻭﻗﻠﻡ ﻭﺩﻓﺗﺭ ﺻﻐﻳﺭ ﻟﺗﺳﺟﻳﻝ ﺍﻟﻣﻼﺣﻅﺎﺕ‪.‬‬
‫‪ .14‬ﻭﺟﻭﺩ ﺗﻘﺭﻳﺭ ﻛﺎﻣﻝ ﻋﻥ ﻏﺭﻑ ﺍﻟﻔﻧﺩﻕ ﻣﺛﻝ ﺍﻟﻐﺭﻑ ﺍﻟﺳﺎﻛﻧﺔ ﻭﺃﺳﻣﺎء ﻧﺯﻻﺋﻬﺎ‬
‫ﻭﺟﻧﺳﻳﺗﻬﻡ ﻭﻋﺩﺩﻫﻡ ﻭﺗﺎﺭﻳﺦ ﻭﺍﻟﻭﺻﻝ ﻭﺍﻟﻣﻐﺎﺩﺭﺓ ﻭﺧﺎﺻﺔ ﺍﻟﻣﺟﻣﻭﻋﺎﺕ‬
‫ﺍﻟﺳﻳﺎﺣﻳﺔ ﻭﺇﺭﺳﺎﻟﻬﺎ ﻟﻠﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻭﺇﺷﻌﺎﺭﻫﻡ ﻣﺳﺑﻘﺎ ً ﺑﺎﻟﻔﻌﺎﻟﻳﺎﺕ‬
‫ﺍﻟﺗﻲ ﻗﺩ ﺗﻛﻭﻥ ﻟﻬﺎ ﻋﻼﻗﺔ ﺑﻌﻣﻠﻬﻡ ﻣﺛﻝ ﺍﺟﺗﻣﺎﻋﺎﺕ ﺍﻟﺳﻔﺎﺭﺍﺕ ﺑﺎﻟﺗﻔﺎﺻﻳﻝ ﻭﺗﺄﻛﺩ‬
‫ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻣﻥ ﺗﻭﻓﻳﺭ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻼﺯﻣﺔ ﻟﻬﻡ ﻭﻣﻥ ﻣﺧﺎﺭﺝ‬
‫ﺍﻟﻁﻭﺍﺭﺉ )‪ (Exit‬ﻭﺃﺟﻬﺯﺓ ﺍﻟﺣﺭﻳﻕ ﻗﺑﻝ ﻭﺻﻭﻟﻬﻡ‪.‬‬
‫• ﻭﻳﺟﺏ ﻋﻠﻰ ﺟﻣﻳﻊ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻘﺳﻡ ﻗﺭﺍءﺓ ﺍﻟﺗﺎﻟﻲ ﺑﺷﻛﻝ ﻳﻭﻣﻲ ﻭﺇﻟﺯﺍﻣﻲ ﻗﺑﻝ‬
‫ﺍﺳﺗﻼﻣﻬﻡ ﻟﻠﻌﻣﻝ‪:‬‬
‫‪ .1‬ﺍﻟﺭﺳﺎﺋﻝ ﻭﺍﻟﻣﻼﺣﻅﺎﺕ ﺍﻟﻭﺍﺭﺩﺓ ﻣﻥ ﺍﻷﻗﺳﺎﻡ ﺍﻷﺧﺭﻯ‪.‬‬
‫‪ .2‬ﻛﺷﻑ ﺍﻟﻧﺯﻻء ﺍﻟﻘﺎﺩﻣﻳﻥ ﻭﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﻭﺍﻟﻣﻐﺎﺩﺭﻳﻥ ﻭﺍﻟﻣﻬﻣﻳﻥ ﻭﺫﻭﻱ‬
‫ﺍﻟﺣﺎﺟﺎﺕ ﺍﻟﺧﺎﺻﺔ‪.‬‬
‫‪ .3‬ﻗﺭﺍءﺓ ﻛﺗﺎﺏ ﺍﻟﻧﺷﺎﻁﺎﺕ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻟﺫﻟﻙ ﺍﻟﻳﻭﻡ ﻛﺎﻟﺣﻔﻼﺕ ﻭﻣﻭﺍﻗﻌﻬﺎ‬
‫ﻭﺍﻷﺷﺧﺎﺹ ﺍﻟﻣﺷﺎﺭﻛﻳﻥ ﻭﻣﻌﺭﻓﺔ ﻓﻘﺭﺍﺕ ﺍﻻﺣﺗﻔﺎﻝ ﻛﺎﻣﻠﺔ ﻭﺗﻭﻗﻳﺗﻬﺎ‪.‬‬
‫‪ .4‬ﻗﺭﺍءﺓ ﻛﺗﺎﺏ ﺍﻟﻣﻼﺣﻅﺎﺕ ﺍﻟﺧﺎﺹ ﺑﺎﻟﻘﺳﻡ‪.‬‬
‫‪applicable copyright law.‬‬

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‫ﻛﺗﺎﺑﺔ ﺍﻟﻭﻗﺕ )‪: (Military time‬‬

‫ﻳﺟﺏ ﺩﺍﺋﻣﺎ ً ﺍﺳﺗﺧﺩﺍﻡ ﻁﺭﻳﻘﺔ ﻣﻭﺣﺩﺓ ﻟﻛﺗﺎﺑﺔ ﺍﻟﻭﻗﺕ ﻋﻠﻰ ﻣﺧﺗﻠﻑ ﺃﻧﻭﺍﻉ ﺍﻟﺗﻘﺎﺭﻳﺭ‬
‫ﻭﺍﻟﻣﺣﺎﺿﺭ ﺍﻟﺗﻲ ﻧﺳﺟﻠﻬﺎ ﻓﻣﺛﻼً ﻟﻭ ﻛﺎﻧﺕ ﺍﻟﺳﺎﻋﺔ ‪ 11‬ﻟﻳﻼً ﻳﺗﻡ ﻛﺗﺎﺑﺔ ‪23:00‬‬
‫ﻭﻫﻛﺫﺍ ﻋﻠﻰ ﻧﻅﺎﻡ ‪ 24‬ﺳﺎﻋﺔ ﻟﺗﻼﻓﻲ ﺃﻱ ﺍﻟﺗﺑﺎﺱ ﺃﻭ ﻏﻣﻭﺽ ﻓﻲ ﺍﻟﻔﻬﻡ ﺑﺷﻛﻝ‬
‫ﺻﺣﻳﺢ ﻭﻫﻲ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬

‫ﻛﺗﺎﺑﺗﻪ‬ ‫ﻁﺭﻳﻘﺔ‬ ‫ﺍﻟﻭﻗﺕ‬ ‫ﻁﺭﻳﻘﺔ ﻛﺗﺎﺑﺗﻪ‬ ‫ﺍﻟﻭﻗﺕ‬

‫‪13.00‬‬ ‫ﺗﻛﺗﺏ‬ ‫ﺍﻟﺳﺎﻋﺔ‪ 1‬ﻅﻬﺭﺍً‬ ‫‪00.01‬‬ ‫ﺗﻛﺗﺏ‬ ‫‪ 12‬ﺻﺑﺎﺣﺎ ً‬ ‫ﺍﻟﺳﺎﻋﺔ‬

‫ﻭﺩﻗﻳﻘﺔ‬

‫‪14.00‬‬ ‫‪2‬‬ ‫‪01.00‬‬ ‫ﺍﻟﺳﺎﻋﺔ ‪ 1‬ﺻﺑﺎﺣﺎ ً‬

‫‪15.00‬‬ ‫‪3‬‬ ‫‪02.00‬‬ ‫‪2‬‬

‫‪16.00‬‬ ‫‪4‬‬ ‫‪03.00‬‬ ‫‪3‬‬

‫‪17.00‬‬ ‫‪5‬‬ ‫‪04.00‬‬ ‫‪4‬‬

‫‪18.00‬‬ ‫‪6‬‬ ‫‪05.00‬‬ ‫‪5‬‬

‫‪19.00‬‬ ‫‪7‬‬ ‫‪06.00‬‬ ‫‪6‬‬

‫‪20.00‬‬ ‫‪8‬‬ ‫‪07.00‬‬ ‫‪7‬‬

‫‪21.00‬‬ ‫‪9‬‬ ‫‪08.00‬‬ ‫‪8‬‬

‫‪22.00‬‬ ‫‪10‬‬ ‫‪09.00‬‬ ‫‪9‬‬

‫‪23.00‬‬ ‫‪11‬‬ ‫‪10.00‬‬ ‫‪10‬‬

‫‪24.00‬‬ ‫‪12‬‬ ‫ﺍﻟﺳﺎﻋﺔ‬ ‫‪11.00‬‬ ‫‪11‬‬

‫‪applicable copyright law.‬‬

‫ﺻﺑﺎﺣﺎ ً‬

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 ‫‪12.00‬‬ ‫ﺍﻟﺳﺎﻋﺔ ‪ 12‬ﻅﻬﺭﺍً‬
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‫ﺍﻹﺟﺎﺑﺔ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻑ )‪:(Answering the phone‬‬

‫ﺍﻟﻬﺎﺗﻑ ﻫﻭ ﻭﺳﻳﻠﺔ ﺍﺗﺻﺎﻝ ﻟﺗﻣﺭﻳﺭ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻭﺗﻠﻘﻲ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻭﺗﻧﺑﻊ ﺃﻫﻣﻳﺔ‬
‫ﺍﻟﻬﺎﺗﻑ ﻓﻲ ﻛﻭﻧﻪ ﻭﺳﻳﻠﺔ ﺍﻻﺗﺻﺎﻝ ﺍﻷﺳﺭﻉ ﻭﺍﻷﺳﻬﻝ ﺣﺗﻰ ﺃﻥ ﺑﻌﺽ ﻫﻭﺍﺗﻑ‬
‫ﺍﻟﻁﻭﺍﺭﺉ ﺍﻟﻣﻭﺯﻋﺔ ﺑﻣﺑﻧﻰ ﺍﻟﻔﻧﺩﻕ ﻳﺟﻳﺑﻙ ﻋﻠﻳﻬﺎ ﻣﻭﻅﻑ ﺍﻟﻣﻘﺳﻡ ﺑﻣﺟﺭﺩ ﺃﻥ ﺗﺭﻓﻊ‬
‫ﺍﻟﺳﻣﺎﻋﺔ ﻭﺑﺩﻭﻥ ﺃﻥ ﺗﺿﺭﺏ ﺃﻱ ﺃﺭﻗﺎﻡ ﻭﻳﺟﺏ ﻣﺭﺍﻋﺎﺓ ﺍﻟﻧﻘﺎﻁ ﺍﻟﺗﺎﻟﻳﺔ ‪-:‬‬
‫‪ .1‬ﻳﺟﺏ ﻋﻠﻰ ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻻﺗﺻﺎﻻﺕ ﺗﺧﺻﻳﺹ ﺍﻷﺭﻗﺎﻡ ﺍﻟﺳﻬﻠﺔ ﺍﻟﺣﻔﻅ‬
‫ﻭﺍﻻﺳﺗﻌﻣﺎﻝ ﻭﺍﻟﺻﻐﻳﺭﺓ ﻟﻘﺳﻡ ﺍﻷﻣﻥ ﻭﻳﺟﺏ ﺃﻥ ﻳﺣﻔﻅﻬﺎ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫ﻭﺗﻭﺯﻳﻌﻬﺎ ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻐﺭﻑ ﻭﺍﻷﻗﺳﺎﻡ ﻭﺗﺛﺑﻳﺗﻬﺎ ﻋﻧﺩ ﻛﻝ ﻫﺎﺗﻑ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﺷﺧﺹ ﺍﻟﺫﻱ ﻳﺭﺩ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻑ ﻣﻠﻣﺎ ً ﺑﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ‬
‫ﻭﺃﻗﺳﺎﻣﻪ ﻭﻣﻌﺭﻓﺔ ﻛﻳﻔﻳﺔ ﺗﺣﻭﻳﻝ ﺍﻟﻣﻛﺎﻟﻣﺎﺕ ﺃﻭ ﻭﺿﻊ ﺍﻟﻣﺗﺻﻝ ﻋﻠﻰ ﺍﻻﻧﺗﻅﺎﺭ‬
‫ﻭﻏﻳﺭﻫﺎ ‪..‬‬
‫‪ .3‬ﻣﺛﺎﻝ ﻋﻠﻰ ﻧﻅﺎﻡ ﺍﻟﺭﺩ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻑ ﺍﻟﻣﻭﺟﻭﺩ ﺑﺎﻟﻘﺳﻡ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪Good morning or Good afternoon or Good evening +‬‬
‫) ‪ Control room + This is (your name‬ﻭﺑﺣﺩ ﺃﻗﺻﻰ ﻳﺟﺏ ﺍﻟﺭﺩ ﺑﻌﺩ‬
‫ﺍﻟﺟﺭﺱ ﺍﻟﺭﺍﺑﻊ‪.‬‬
‫‪ .4‬ﻧﻅــﺎﻡ ﺍﻟﺭﺩ ﻋﻠﻰ ﺃﻱ ﻫﺎﺗــﻑ ﺧــﺎﺹ ﺑﺎﻟﻁــﻭﺍﺭﺉ ﺳـــﻭﺍء ﺍﻟــﺫﻱ ﺑﺎﻟﻣﻛﺗــﺏ‬
‫‪Emergency phone what is your‬‬ ‫ﺃﻭ ﺑﺎﻟﻣﺻــﺎﻋﺩ ﻫــﻭ ﻛــﺎﻟﺗـﺎﻟﻲ‪:‬‬
‫‪ emergency‬ﻭﻟﻛﻥ ﻫﻧﺎ ﻳﺟﺏ ﺍﻟﺭﺩ ﺑﻌﺩ ﺍﻟﺟﺭﺱ ﺍﻷﻭﻝ ﻣﺑﺎﺷﺭﺓ ﻭﻻ ﻳﺟﻭﺯ‬
‫ﺍﺳﺗﻌﻣﺎﻝ ﻫﺫﺍ ﺍﻟﺧﻁ ﻟﻠﻅﺭﻭﻑ ﺍﻟﻌﺎﺩﻳﺔ ﻭﺇﺑﻘﺎءﻩ ﺟﺎﻫﺯﺍً ﻟﺗﻠﻘﻲ ﺃﻱ ﻣﻛﺎﻟﻣﺔ‬
‫ﻁﺎﺭﺋﺔ‪.‬‬
‫‪ .5‬ﺃﺷﻌﺭ ﺍﻟﻣﺗﺻﻝ ﺩﺍﺋﻣﺎ ً ﺑﺎﻷﻫﻣﻳﺔ ﻋﻧﺩ ﺍﻟﺭﺩ ﻋﻠﻳﻪ ﻭﻻ ﺗﺳﺄﻟﻪ ﻋﻥ ﺍﺳﻣﻪ ﺇﻻ ﺇﺫﺍ‬
‫ﺃﺧﺑﺭﻙ ﻫﻭ ﺑﻪ‪.‬‬
‫‪May I place‬‬ ‫‪ .6‬ﺇﺫﺍ ﺃﺭﺩﺕ ﻭﺿــﻊ ﺍﻟﻣﺗﺻــــﻝ ﻋﻠﻰ ﺍﻻﻧﺗﻅــــﺎﺭ ﻗــﻝ ﻟـــﻪ‪:‬‬
‫‪ you on hold‬ﻭﻻ ﺗﻐﻳﺏ ﻋﻧﻪ ﺃﻛﺛﺭ ﻣﻥ ‪ 15‬ﺛﺎﻧﻳﺔ ﻭﻋﻧﺩ ﺍﻟﻌﻭﺩﺓ ﻟﻪ ﺃﺷﻛﺭﻩ‬
‫ﻋﻠﻰ ﺍﻻﻧﺗﻅﺎﺭ ﻭﻗﻝ ﻟﻪ ‪.Thank you for holding :‬‬
‫‪ .7‬ﺇﺫﺍ ﺷﻌﺭﺕ ﺃﻧﻙ ﺳﻭﻑ ﺗﺗﺄﺧﺭ ﻋﻠﻳﻪ ﺃﻛﺛﺭ ﺍﺳﺄﻟﻪ ﺇﺫﺍ ﻛﻧﺕ ﺗﺳﺗﻁﻳﻊ ﺇﻋﺎﺩﺓ‬
‫‪applicable copyright law.‬‬

‫ﺍﻻﺗﺻﺎﻝ ﺑﻪ ﻓﻳﻣﺎ ﺑﻌﺩ ﻟﻛﻥ ﻳﺟﺏ ﺇﻋﺎﺩﺓ ﺍﻻﺗﺻﺎﻝ ﺑﻪ ﺑﻌﺩ ﻣﺩﺓ ﻻ ﺗﺯﻳﺩ ﻋﻥ ‪10‬‬
‫ﺩﻗﺎﺋﻕ‪.‬‬

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 ‫‪ .8‬ﻗﺑﻝ ﺗﺣﻭﻳﻠﻙ ) ‪ ( Transfer‬ﻷﻱ ﺷﺧﺹ ﺃﻱ ﻣﻛﺎﻟﻣﺔ ﺗﺄﻛﺩ ﺃﻧﻪ ﻣﻭﺟﻭﺩ‬
‫ﻭﻳﺭﻏﺏ ﺑﺎﺳﺗﻘﺑﺎﻝ ﺍﻟﻣﻛﺎﻟﻣﺎﺕ ﺃﻣﺎ ﺇﺫﺍ ﻟﻡ ﻳﻛﻥ ﻫﻧﺎﻙ ﺃﺣﺩ ﺍﻋﺗﺫﺭ ﻣﻧﻪ ﻭﺍﻋﺭﺽ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻋﻠﻳﻪ ﺗﺭﻙ ﺭﺳﺎﻟﺔ ﻭﻋﻧﺩﻫﺎ ﻓﺳﻭﻑ ﻳﻌﻁﻳﻙ ﺍﺳﻣﻪ ﺗﻠﻘﺎﺋﻳﺎ ً ﻭﺍﺫﺍ ﻟﻡ ﻳﻌﻁﻳﻙ ﺍﻳﺎﻩ‬
‫ﺗﺳﺗﻁﻳﻊ ﺳﺅﺍﻟﻪ ﻋﻧﻪ ‪.‬‬

‫ﺃﺭﻗﺎﻡ ﺍﻟﻬﻭﺍﺗﻑ ﺍﻟﻭﺍﺟﺏ ﺗﻭﻓﺭﻫﺎ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻟﻸﻣﻥ‬

‫)‪(Emergency phone numbers‬‬
‫ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﺳﺗﻌﺩﺍً ﻷﻱ ﻁﺎﺭﺉ ﻭﺍﻻﺗﺻﺎﻝ ﺍﻟﻔﻭﺭﻱ ﺑﺄﻱ‬
‫ﺟﻬﺔ ﻣﺧﺗﺻﺔ ﻛﻝ ﺣﺳﺏ ﺍﺧﺗﺻﺎﺻﻪ ﻭﺣﺳﺏ ﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ ﻭﻣﺎ ﺗﺗﻁﻠﺑﻪ ﻟﻠﺗﺑﻠﻳﻎ‬
‫ﻋﻧﻬﺎ ﻭﻣﻥ ﻫﺫﻩ ﺍﻷﺭﻗﺎﻡ ﻧﻭﺭﺩ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺩﺍﺋﺭﺓ ﺍﻟﻣﺧﺎﺑﺭﺍﺕ ﺍﻟﻌﺎﻣﺔ )‪ (Intelligence Department‬ﻭﻫﺎﺗﻑ ﻣﻧﺩﻭﺑﻳﻬﺎ ‪.‬‬
‫)‪ (Tourism police‬ﻭﻫﺎﺗﻑ ﻣﻧﺩﻭﺑﻬﻡ ﺍﻟﻣﺧﺗﺹ‬ ‫‪ .2‬ﻗﺳﻡ ﺍﻟﺷﺭﻁﺔ ﺍﻟﺳﻳﺎﺣﻳﺔ‬
‫ﺑﻣﻧﻁﻘﺗﻧﺎ‪.‬‬
‫‪ .3‬ﻭﺯﺍﺭﺓ ﺍﻟﺳﻳﺎﺣﺔ )‪ (Ministry of Tourism‬ﻭﺍﻟﻬﺎﺗﻑ ﺍﻟﺧﺎﺹ ﺑﺷﻛﺎﻭﻱ‬
‫ﺍﻟﺳﻳﺎﺣﺔ‪.‬‬
‫‪ .4‬ﺟﻣﻌﻳﺔ ﺍﻟﻔﻧﺎﺩﻕ)‪.(Hote l As s ocia tion‬‬
‫‪ .5‬ﺩﺍﺋﺭﺓ ﻛﺷﻑ ﺍﻟﻣﺗﻔﺟﺭﺍﺕ ‪(Department of Explosive Detection ) .‬‬
‫‪ .6‬ﺩﺍﺋﺭﺓ ﻣﻛﺎﻓﺣﺔ ﺍﻟﻣﺧﺩﺭﺍﺕ ) ‪( Department of Drug Prevention‬‬
‫‪ .7‬ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ) ‪( Civil Defense‬‬
‫‪ .8‬ﺍﻟﺷﺭﻁﺔ ) ‪ (P olice‬ﻭﺍﻟﻣﺧﻔﺭ ﺃﻭ ﺍﻟﻣﺭﻛﺯ ﺍﻷﻣﻧﻲ ﺍﻟﺫﻱ ﺗﺗﺑﻊ ﻟﻪ ﻣﻧﻁﻘﺔ‬
‫ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .9‬ﺩﺍﺋﺭﺓ ﺍﻟﺳﻳﺭ ) ‪( Traffic Police‬‬
‫‪.10‬ﺩﺍﺋﺭﺓ ﺍﻟﺟﻭﺍﺯﺍﺕ ) ‪. ( Passport Department‬‬
‫‪.11‬ﺍﻟﺳﻔﺎﺭﺍﺕ ) ‪.(Em ba s s ie s‬‬
‫‪.12‬ﺍﻟﻣﺳﺗﺷﻔﻳﺎﺕ )‪ ( Hospitals‬ﻭﻫﺎﺗﻑ ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ‬
‫‪applicable copyright law.‬‬

‫‪.13‬ﺷﺭﻛﺎﺕ ﺍﻟﻣﺎء ﻭﺍﻟﻛﻬﺭﺑﺎء ﻭﺍﻟﻐﺎﺯ ﻭﺍﻟﺻﺭﻑ ﺍﻟﺻﺣﻲ‪.‬‬

‫‪.14‬ﺷﺭﻛﺔ ﺍﻟﻬﺎﺗﻑ‪.‬‬
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 ‫‪.15‬ﺷﺭﻛﺔ ﺍﻟﻣﺻﺎﻋﺩ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪.16‬ﺷﺭﻛﺔ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺣﺭﻳﻕ‪.‬‬

‫‪.17‬ﺍﻟﻣﻘﺎﻭﻟﻳﻥ ﻭﺍﻟﻣﺗﻌﻬﺩﻳﻥ‪.‬‬
‫‪.18‬ﺃﺭﻗﺎﻡ ﻫﻭﺍﺗﻑ ﺟﻣﻳﻊ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ‪.‬‬

‫ﺃﺟﻬﺯﺓ ﺍﻻﺗﺻﺎﻝ ) ‪: ( Telecommunication‬‬

‫ﻳﺟﺏ ﺃﻥ ﺗﺗﻭﻓﺭ ﺃﺟﻬﺯﺓ ﻻﺳﻠﻛﻳﺔ ﺃﻭ ﺭﺍﺩﻳﻭ ﻣﻊ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻻﻣﻥ ﺧﺎﺻﺔ‬
‫ﺑﺣﻳﺙ ﺗﺗﻡ ﻋﻣﻠﻳﺔ ﺍﻻﺗﺻﺎﻝ ﻣﻥ ﺧﻼﻟﻬﺎ ﺑﺷﻛﻝ ﺣﻲ ﻭﻣﺑﺎﺷﺭ ﻧﻅﺭﺍ ﻟﺣﺳﺎﺳﻳﺔ‬
‫ﺍﻟﻭﻅﻳﻔﺔ ﺍﻟﺗﻲ ﺗﺗﻁﻠﺏ ﺍﻟﻳﻘﻅﺔ ﺍﻟﺩﺍﺋﻣﺔ ﻭﺍﻻﺳﺗﻌﺩﺍﺩ ﻷﻱ ﻁﺎﺭﺉ ﻓﻲ ﺃﻱ ﻭﻗﺕ ﺍﻭ‬
‫ﻣﻛﺎﻥ ﻭﺍﻟﺑﻘﺎء ﻋﻠﻰ ﺗﻭﺍﺻﻝ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻭﻟﻛﻥ ﻳﺟﺏ ﻣﺭﺍﻋﺎﺓ ﺍﻟﺗﺎﻟﻲ ‪:‬‬
‫‪ -1‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﺃﺻﻭﺍﺕ ﺍﻷﺟﻬﺯﺓ ﻣﻧﺧﻔﺿﺔ ﻟﺫﻟﻙ ﻳﻔﺿﻝ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺳﻣﺎﻋﺎﺕ‬
‫ﻟﻸﺫﻥ ﺑﺳﺑﺏ‪:‬‬
‫• ﻋﺩﻡ ﺗﺳﺭﺏ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻷﻱ ﺷﺧﺹ ﺁﺧﺭ‪.‬‬
‫• ﻋﺩﻡ ﺇﺣﺩﺍﺙ ﺇﺯﻋﺎﺝ ) ‪ ( Noise‬ﺑﺄﺻﻭﺍﺗﻬﺎ ﻭﺗﻭﻓﻳﺭ ﺍﻟﻬﺩﻭء ﺍﻟﻼﺯﻡ‪.‬‬
‫• ﻋﺩﻡ ﺇﺷﻌﺎﺭ ﺍﻟﺿﻳﻭﻑ ﺑﻭﺟﻭﺩ ﺣﺎﻟﺔ ﻁﺎﺭﺋﺔ‪.‬‬
‫• ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺷﻌﻭﺭ ﺍﻟﺿﻳﻭﻑ ﻭﺍﺣﺗﺭﺍﻣﻬﻡ‪.‬‬
‫• ﺗﺳﻬﻳﻝ ﻣﺭﺍﻗﺑﺔ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻟﺿﻳﻭﻑ ﺑﺗﺧﻔﻲ‬
‫ﻭﻻ ﺗﻧﺳﻰ ﺗﻌﻘﻳﻡ ﺍﻟﺳﻣﺎﻋﺔ ﻗﺑﻝ ﺍﺳﺗﺧﺩﺍﻣﻬﺎ ﻭﻭﺿﻌﻬﺎ ﺑﺎﻷﺫﻥ ﺍﻟﻳﺳﺭﻯ‪.‬‬
‫‪ - 2‬ﻳﺟﺏ ﺗﺭﻗﻳﻡ ) ‪ ( Numbering‬ﻫﺫﻩ ﺍﻷﺟﻬﺯﺓ ﻭﻛﻝ ﻗﺳﻡ ﻳﺳﺗﺧﺩﻡ ﻫﺫﻩ ﺍﻷﺟﻬﺯﺓ‬
‫ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻟﺩﻳﻪ ﻧﻣﻭﺫﺝ ﺍﺳﺗﻼﻡ ﻭﺗﺳﻠﻳﻡ ﻟﺣﺻﺭ ﺍﻟﻣﺳﺅﻭﻟﻳﺔ ﻭﻣﻌﺭﻓﺔ ﺗﻭﺯﻳﻊ‬
‫ﺍﻷﺟﻬﺯﺓ ﻋﻧﺩ ﻋﻣﻠﻳﺔ ﺍﻟﺟﺭﺩ ﻣﺛﻝ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ ‪:‬‬

‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﻭﻗﺕ‬ ‫ﺍﺳﻡ ﻣﻭﻅﻑ‬ ‫ﺗﻭﻗﻳﻊ‬ ‫ﻭﻗﺕ‬ ‫ﺭﻗﻡ‬ ‫ﺍﻟﻳﻭﻡ ـــــــــــ‬

‫ﺍﻷﻣﻥ ﺍﻟﺫﻱ‬ ‫ﺍﻟﺟﻬﺎﺯ ﺍﻻﺳﺗﻼﻡ ﺍﻟﻣﻭﻅﻑ‬
‫ﺍﻹﺭﺟﺎﻉ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ ــــــــــ‬
‫ﺍﺳﺗﻠﻣﻪ ﻋﻧﺩ‬
‫ﺇﺭﺟﺎﻋﻪ‬ ‫ﺇﺳﻡ ﺍﻟﻣﺳﺗﻠﻡ‬
‫‪applicable copyright law.‬‬

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‫‪ - 3‬ﻳﺟﺏ ﺍﻟﺗﺩﺭﻳﺏ ﻋﻠﻰ ﻫﺫﻩ ﺍﻷﺟﻬﺯﺓ ﻭﻁﺭﻳﻘﺔ ﺍﺳﺗﻌﻣﺎﻟﻬﺎ‪.‬‬

‫‪ - 4‬ﻋﺩﻡ ﺍﻟﺗﺣﺩﺙ ﺑﺄﻣﻭﺭ ﺷﺧﺻﻳﺔ ﺃﻭ ﺍﻟﻣﺷﺎﻋﺭ ﻷﻧﻪ ﺍﻟﻭﺍﺟﺏ ﺇﺑﻘﺎء ﺍﻟﺧﻁ ﺟﺎﻫﺯ‬
‫ﻻﺳﺗﻘﺑﺎﻝ ﻭﺇﺭﺳﺎﻝ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻭﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻟﻸﻣﻭﺭ ﺍﻟﺿﺭﻭﺭﻳﺔ ﻭﺍﻟﺗﺣﺩﺙ‬
‫ﺑﺎﺧﺗﺻﺎﺭ ﻭﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻷﻟﻔﺎﻅ ﺍﻟﺑﺫﻳﺋﺔ ﻭﻳﻔﺿﻝ ﺍﻻﺗﻔﺎﻕ ﻋﻠﻰ ﺭﻣﻭﺯ ﻣﻌﻳﻧﺔ‬
‫ﻳﺗﻡ ﺍﻟﻧﺩﺍء ﺑﻭﺍﺳﻁﺗﻬﺎ ﻣﺛﻝ‪:‬‬
‫ﺣﺭﻳﻕ‬ ‫ﺍﻟﻠﻭﻥ ﺍﻷﺣﻣﺭ‬
‫ﺣﺎﻟﺔ ﻁﺑﻳﺔ‬ ‫ﺍﻟﻠﻭﻥ ﺍﻷﺧﺿﺭ‬
‫ﻣﺗﻔﺟﺭﺍﺕ‬ ‫ﺍﻟﻠﻭﻥ ﺍﻷﺯﺭﻕ‬
‫ﺯﻭﺍﻝ ﺍﻟﺧﻁﺭ‬ ‫ﺍﻟﻠﻭﻥ ﺍﻷﺑﻳﺽ‬
‫ﺷﺧﺹ ﻣﺷﺑﻭﻩ‬ ‫ﺍﻟﺳﻳﺩ ﺃﻭ ﺍﻟﺳﻳﺩﺓ ﺳﺎﻟﻡ‬
‫ﻭﻫﻛﺫﺍ ‪ ....‬ﻣﻊ ﺿﺭﻭﺭﺓ ﺗﻭﺯﻳﻊ ﻫﺫﻩ ﺍﻟﻘﺎﺋﻣﺔ ﻋﻠﻰ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﻭﻣﺩﺭﺍء‬
‫ﺍﻷﻗﺳﺎﻡ ﻭﻣﻭﻅﻔﻳﻥ ﺍﻟﺻﻳﺎﻧﺔ ﻭﺍﻟﻣﻘﺳﻡ ﺧﺎﺻﺔ‪ .‬ﻣﻊ ﺍﻟﺗﺣﻔﻅ ﺑﻌﺩﻡ ﺇﻋﻁﺎء ﺃﺳﻣﺎء‬
‫‪ 30‬ﺛﺎﻧﻳﺔ‬ ‫ﻧﺯﻻء ﺃﻭ ﺃﺭﻗﺎﻡ ﻏﺭﻑ ﻋﻠﻰ ﺍﻷﺟﻬﺯﺓ ﻭﺃﻋﻁ ﺯﻣﻳﻠﻙ ﻣﺎ ﻻ ﻳﻘﻝ ﻋﻥ‬
‫ﻛﻣﻬﻠﻪ ﻟﻠﺭﺩ ﻋﻠﻳﻙ ‪.‬‬
‫‪ - 5‬ﺃﻳﺿﺎ ً ﻳﺟﺏ ﺗﺣﺩﻳﺩ ﻟﻛﻝ ﻣﻭﻅﻑ ﺃﻣﻥ ﺭﻣﺯ ﻣﻌﻳﻥ )‪ (Name code‬ﻻﺳﺗﺧﺩﺍﻡ‬
‫ﺍﻷﺭﻗﺎﻡ ﻟﻠﻧﺩﺍء ﻓﻳﻣﺎ ﺑﻳﻧﻬﻡ ﻋﻠﻰ ﺍﻷﺟﻬﺯﺓ‪.‬‬
‫‪ - 6‬ﻳﺟﻭﺯ ﻟﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻓﻘﻁ ﺃﺧﺫ ﺟﻬﺎﺯﻩ ﻣﻌﻪ ﻟﺧﺎﺭﺝ ﺍﻟﻔﻧﺩﻕ ﻟﻳﺑﻘﻰ ﻣﺭﺍﻗﺑﺎ ً‬
‫ﻟﻠﻭﺿﻊ‪.‬‬
‫‪ - 7‬ﻫﺫﻩ ﺍﻷﺟﻬﺯﺓ ﺑﻣﺛﺎﺑﺔ ﺍﻟﻌﻬﺩﺓ ﻳﺟﺏ ﺍﻟﺣﻔﺎﻅ ﻋﻠﻳﻬﺎ ﻧﻅﻳﻔﺔ ﻭﺳﻠﻳﻣﺔ‪.‬‬
‫‪ - 8‬ﻳﺟﺏ ﺗﺣﺩﻳﺩ ﻗﻧﺎﺓ ﺧﺎﺻﺔ )‪ (Specific channel‬ﻟﻘﺳﻡ ﺍﻷﻣﻥ ﻭﻳﻣﻧﻊ ﺩﺧﻭﻝ ﺃﻱ‬
‫ﺃﺣﺩ ﻋﻠﻳﻬﺎ ﻭﻟﻛﻥ ﻓﻲ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﺗﻧﺗﻘﻝ ﺟﻣﻳﻊ ﺍﻷﻗﺳﺎﻡ ﻟﻣﻭﺟﺔ ﺃﻭ ﻗﻧﺎﺓ‬
‫ﻭﺍﺣﺩﺓ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ - 9‬ﻻ ﺗﻣﺳﻙ ﺍﻟﺟﻬﺎﺯ ﺑﻳﺩﻙ ﻭﺿﻌﻪ ﻋﻠﻰ ﺧﺻﺭﻙ ﻭﺗﺛﺑﻳﺗﻪ ﺟﻳﺩﺍً ﻭﺣﺎﻭﻝ ﺇﺑﻘﺎءﻩ‬
‫ﻣﺧﻔﻳﺎ ً‪.‬‬
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 ‫‪ - 10‬ﻳﺟﺏ ﺷﺣﻧﻪ ) ‪ ( Recharge‬ﻓﻲ ﺣﺎﻟﺔ ﻭﺍﺣﺩﺓ ﻓﻘﻁ ﻭﻫﻲ ﺃﻥ ﺗﻛﻭﻥ‬
‫ﺑﻁﺎﺭﻳﺗﻪ ﻓﺎﺭﻏﺔ ﺗﻣﺎﻣﺎ ً ﻭﺗﺄﻛﺩ ﻣﻥ ﻗﻭﺓ ﺍﻹﺭﺳﺎﻝ ﻋﻧﺩ ﺍﺳﺗﻼﻣﻪ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﻌﺩﺍﺕ ﺍﻟﻛﺎﻣﻳﺭﺍﺕ )‪:(Camera equipment‬‬

‫ﻳﻭﺟﺩ ﻓﻲ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺷﺎﺷﺎﺕ ﺗﻠﻔﺯﻳﻭﻥ ﻣﻭﺻﻭﻟﺔ ﺑﻛﺎﻣﻳﺭﺍﺕ ﻣﺭﺍﻗﺑﺔ ﺑﺣﻳﺙ‬
‫ﻧﺗﻣﻛﻥ ﻣﻥ ﺧﻼﻟﻬﺎ ﺑﻣﺭﺍﻗﺑﺔ ﺍﻷﺣﺩﺍﺙ ﻭﺍﻟﺗﺣﺭﻛﺎﺕ ﻣﻥ ﺣﻭﻝ ﺍﻟﻔﻧﺩﻕ ﻭﺑﻌﺽ ﻫﺫﻩ‬
‫ﺍﻟﻛﺎﻣﻳﺭﺍﺕ ﻳﻌﻁﻳﻧﺎ ﺣﺭﻳﺔ ﺍﻟﺗﺣﺭﻙ ﺑﻣﺧﺗﻠﻑ ﺍﻟﺯﻭﺍﻳﺎ ﺃﻭ ﺗﻘﺭﻳﺏ ﺍﻟﺻﻭﺭﺓ ﻭﻳﻌﻁﻳﻧﺎ‬
‫ﻫﺫﺍ ﺍﻟﻧﻅﺎﻡ ﺧﺎﺻﻳﺔ ﻭﻣﻳﺯﺓ ﺃﻣﻧﻳﺔ ﻣﺗﻁﻭﺭﺓ ﻭﺣﺭﻳﺔ ﻭﻣﺭﻭﻧﺔ ﺑﺎﻟﻣﺭﺍﻗﺑﺔ ﻭﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ‬
‫ﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﺃﻱ ﺍﻣﻭﺭ ﻏﺭﻳﺑﺔ ﻭﻫﺫﻩ ﺍﻟﻛﺎﻣﻳﺭﺍﺕ ﻭﺍﻟﺷﺎﺷﺎﺕ ﻣﻭﺻﻭﻟﺔ ﺑﺄﺟﻬﺯﺓ‬
‫ﻓﻳﺩﻳﻭ ﻟﺗﺳﺟﻳﻝ ﻛﻝ ﻣﺎ ﺗﺷﺎﻫﺩﻩ ﻋﻠﻰ ﻣﺩﺍﺭ ﺍﻟﺳﺎﻋﺔ ﻭﺍﻻﺣﺗﻔﺎﻅ ﺑﻬﺫﻩ ﺍﻻﺷﺭﻁﺔ‬
‫ﻟﻠﺭﺟﻭﻉ ﻟﻬﺎ ﻋﻧﺩ ﺍﻟﺣﺎﺟﺔ ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﺍﻟﺗﺎﻟﻲ‪-:‬‬
‫‪ .1‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻝ ﻫﺫﻩ ﺍﻷﺟﻬﺯﺓ ﺑﺷﻛﻝ ﺳﻠﻳﻡ ﻣﻊ ﺿﺭﻭﺭﺓ ﺗﻭﻓﺭ ﺃﻛﺛﺭ ﻣﻥ ﻓﻳﺩﻳﻭ‬
‫ﻭﺍﺣﺩ ﻟﻠﺗﺳﺟﻳﻝ ) ‪( Recording‬‬
‫‪ .2‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺗﺑﺩﻳﻝ ﺍﻷﺷﺭﻁﺔ ﻓﻲ ﻣﻭﻋﺩﻫﺎ ﻭﻳﻭﺟﺩ ﻧﻅﺎﻡ ﻣﺗﻁﻭﺭ ﻳﺳﺟﻝ ﻋﻠﻰ‬
‫ﻣﺩﺍﺭ ﻓﺗﺭﺓ ﺯﻣﻧﻳﺔ ﻁﻭﻳﻠﺔ ﺗﺻﻝ ﺍﻟﻰ ﺍﻟﺳﻧﺔ ﻛﺎﻣﻠﺔ ﺑﺷﻛﻝ ﻣﺗﻭﺍﺻﻝ ﺑﻭﺍﺳﻁﺔ‬
‫ﺍﻟﻛﻣﺑﻳﻭﺗﺭﻣﻥ ﺩﻭﻥ ﺍﻟﺣﺎﺟﺔ ﻷﺷﺭﻁﺔ ﺗﺳﺟﻳﻝ‬
‫‪ .3‬ﺗﺑﻠﻳﻎ ﺍﻟﺻﻳﺎﻧﺔ ﻓﻭﺭﺍً ﺩﻭﻥ ﺗﺄﺧﻳﺭ ﻋﻥ ﺃﻱ ﺃﻋﻁﺎﻝ‪.‬‬
‫‪ .4‬ﺗﺑﻠﻳﻎ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺟﻭﺍﻝ ﺑﺄﻱ ﺗﺣﺭﻛﺎﺕ ﻏﺭﻳﺑﺔ ﺃﻭ ﺍﻟﻣﻭﺟﻭﺩ ﻓﻲ ﺍﻝﻣﻛﺎﻥ ﻓﻲ‬
‫ﺍﻟﺣﺎﻝ ﻟﻠﺗﺄﻛﺩ ﻣﻧﻬﺎ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺍﻻﺣﺗﻔﺎﻅ ﺑﺎﻷﺷﺭﻁﺔ ﻟﻣﺩﺓ ﻻ ﺗﻘﻝ ﻋﻥ ﺃﺳﺑﻭﻉ‪.‬‬
‫‪ .6‬ﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﻣﻭﺍﻗﻊ ﺍﻟﻛﺎﻣﻳﺭﺍﺕ ﺍﻟﺧﺎﺭﺟﻳﺔ ﻟﻌﺩﻡ ﺳﺭﻗﺗﻬﺎ‪.‬‬
‫‪ .7‬ﺃﻥ ﻫﻧﺎﻙ ﻣﻭﺍﻗﻊ ﺃﺳﺎﺳﻳﺔ ﺗﺣﺗﺎﺝ ﻟﻛﺎﻣﻳﺭﺍﺕ ﻣﺭﺍﻗﺑﺔ ﻣﺛﻝ‪:‬‬
‫‪ -‬ﺍﻻﺳﺗﻘﺑﺎﻝ ) ‪( Reception‬‬
‫‪ -‬ﻏﺭﻓﺔ ﺻﻧﺎﺩﻳﻕ ﺍﻷﻣﺎﻧﺎﺕ ) ‪( Safety Boxes Room‬‬
‫‪ -‬ﻣﻧﻁﻘﺔ ﺍﺳﺗﻼﻡ ﺍﻟﺑﺿﺎﺋﻊ ) ‪( Receiving area‬‬
‫‪( Main entrance‬‬ ‫‪ -‬ﺍﻟﻣﺩﺍﺧﻝ ﺑﺷﻛﻝ ﻋﺎﻡ ﻛﻣﺩﺧﻝ ﺍﻟﻔﻧﺩﻕ ﺍﻟﺭﺋﻳﺳﻲ )‬
‫ﻭﻣﺩﺧﻝ ﺍﻟﻣﻭﻅﻔﻳﻥ ) ‪ ( Employees Entrance‬ﻭﺍﻟﻛﺭﺍﺟﺎﺕ‬
‫‪applicable copyright law.‬‬

‫) ‪( Parking Entrance‬‬
‫‪ -‬ﻣﻣﺭﺍﺕ ﺍﻟﻁﻭﺍﺑﻕ ) ‪( Corridor‬‬
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 ‫‪ .8‬ﻳﻣﻧﻊ ﺇﻋﻁﺎء ﺃﻱ ﺷﺭﻳﻁ ﻷﻱ ﻣﻭﻅﻑ ﻛﺎﻥ ﺃﻭ ﻋﺭﺿﻪ ﻟﻪ ﺇﻻ ﺑﻌﺩ ﻣﻭﺍﻓﻘﺔ‬
‫ﻣﺩﻳﺭ ﺍﻷﻣﻥ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﺟﺗﻣﺎﻋﺎﺕ ﺍﻟﻘﺳﻡ ) ‪: ( Department meetings‬‬

‫ﻳﺟﺏ ﺍﻟﺣﺿﻭﺭ ﻭﺍﻟﻣﺷﺎﺭﻛﺔ ﺑﺎﺟﺗﻣﺎﻋﺎﺕ ﺍﻟﻘﺳﻡ ﻭﺍﻟﺗﻭﺍﺟﺩ ﻣﻊ ﺗﺳﺟﻳﻝ ﻛﻝ‬
‫ﺍﻟﻣﻼﺣﻅﺎﺕ ﻭﺍﻟﻧﻘﺎﻁ ﺍﻟﺗﻲ ﻳﺗﻡ ﻣﻧﺎﻗﺷﺗﻬﺎ ﻭﻋﻣﻝ ﻣﺣﺿﺭ)‪(Minutes‬‬
‫ﺗﻭﻗﻳﻊ ﻛﻝ ﺍﻟﺣﺿﻭﺭ ﻋﻠﻳﻪ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﻭﺻﻭﻝ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻟﻬﻡ ﺧﺎﺻﺔ ﻟﻠﺫﻳﻥ ﺗﻌﺫﺭ‬
‫ﺣﺿﻭﺭﻫﻡ ﻷﺳﺑﺎﺏ ﻁﺎﺭﺋﺔ ﻛﺎﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫م ﺤﻀر اجﺘﻤﺎع‬
‫اﻟﻴوم ـ ـ ـ ـ ـ ـ ـ ـ ـ ـ‬
‫اﻟترﻴﺦ ـ ـ ـ ـ ـ ـ ـ ـ ـ ـ‬
‫ا‬
‫اﻟوقت ـ ـ ـ ـ ـ ـ ـ ـ ـ ـ‬
‫ﺠتاع ـ ـ ـ ـ ـ ـ ـ‬
‫م وضوع اﻻ م‬
‫ﻤدة اﻻجﺘﻤﺎع ـ ـ ـ ـ ـ ـ ـ ـ‬
‫اﺴم اﻟم حاﻀر ـ ـ ـ ـ ـ ـ ـ ـ ـ‬
‫ﻤﺤضر اﻻجﺘم اع ‪_________________ .1‬‬
‫‪_________________ .2‬‬
‫‪_________________ .3‬‬
‫‪_________________ .4‬‬
‫‪_________________ .5‬‬
‫‪_________________ .6‬‬
‫توﻗﻲعه‬ ‫اﺴـم اﻟم وظـ ـف‬

‫‪.1‬‬
‫‪applicable copyright law.‬‬

‫‪.2‬‬
‫‪.3‬‬

‫‪40‬‬ ‫‪.4‬‬
‫‪.5‬‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﻫﺫﺍ ﺍﻻﺟﺗﻣﺎﻉ ﻫﻭ ﺑﻣﺛﺎﺑﺔ ﻓﺭﺻﺔ ﻟﻠﻣﺷﺎﺭﻛﺔ ﺑﺎﻟﺭﺃﻱ ﻭﺇﻋﻁﺎء ﺍﻟﻣﻘﺗﺭﺣﺎﺕ ﻭ‬

‫ﺍﻵﺭﺍء ﻭﻣﻌﺭﻓﺔ ﺁﺧﺭ ﺍﻷﺣﺩﺍﺙ ﻭﺍﻷﺧﺑﺎﺭ ﻭﺍﻟﺗﻌﺭﻑ ﻋﻠﻰ ﻛﻝ ﻣﺎ ﻫﻭ ﺟﺩﻳﺩ ﻓﻲ ﻋﺎﻟﻡ‬
‫ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‪.‬‬

‫ﺍﻟﺳﺭﻳﺔ ﺑﺎﻟﻣﻌﻠﻭﻣﺎﺕ ) ‪Information‬‬

‫‪( Confidentiality‬‬
‫ﺗﺧﺗﻠﻑ ﻁﺑﻳﻌﺔ ﺍﻟﻌﻼﻗﺔ ﺍﻟﺗﻲ ﺗﺭﺑﻁ ﻣﻭﻅﻔﻳﻥ ﻫﺫﺍ ﺍﻟﻘﺳﻡ ﻓﻳﻣﺎ ﺑﻳﻧﻬﻡ ﻋﻥ‬
‫ﺍﻟﻌﻼﻗﺔ ﺍﻟﺗﻲ ﺗﺣﻛﻡ ﻣﻭﻅﻔﻳﻥ ﺑﺎﻗﻲ ﺍﻷﻗﺳﺎﻡ ﺍﻷﺧﺭﻯ ﺑﺑﻌﺿﻬﻡ ﻭﻫﺫﻩ ﺍﻟﺣﺳﺎﺳﻳﺔ ﺗﻧﺑﻊ‬
‫ﻣﻥ ﺍﻟﺩﻭﺭ ﺍﻟﺫﻱ ﻳﻠﻌﺑﻪ ﻫﺫﺍ ﺍﻟﻘﺳﻡ ﺑﺎﻟﻔﻧﺩﻕ ﻓﺎﻟﻘﺎﻋﺩﺓ ﺍﻟﺗﻲ ﻳﺟﺏ ﺗﻁﺑﻳﻘﻬﺎ ﻟﻧﺟﺎﺡ ﺃﻱ‬
‫ﻓﻧﺩﻕ ﻫﻲ ﺍﻟﺗﻌﺎﻭﻥ ﻭﺃﻧﻧﺎ ﺟﻣﻳﻌﺎ ﻳﺩ ﻭﺍﺣﺩﺓ ﻭﻧﺳﻌﻰ ﻟﻬﺩﻑ ﻭﺍﺣﺩ ﻭﺍﻟﺩﻋﻭﺓ ﻟﻠﻌﻣﻝ‬
‫ﺍﻟﺟﻣﺎﻋﻲ ﺍﻟﻣﺷﺗﺭﻙ ﻭﻟﻛﻥ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻗﺎﻋﺩﺓ ﻓﺭﻋﻳﺔ ﻟﻬﺫﻩ ﺍﻟﻘﺎﻋﺩﺓ‬
‫ﺍﻷﺳﺎﺳﻳﺔ ﻻ ﺗﺗﻌﺎﺭﺽ ﻣﻌﻬﺎ ﻭﻻ ﺗﺷﻛﻝ ﺃﻱ ﺧﻁﺭ ﻋﻠﻰ ﺃﻱ ﺟﺯء ﻣﻥ ﺃﺟﺯﺍء ﺃﻭ‬
‫ﺃﻗﺳﺎﻡ ﺍﻟﻔﻧﺩﻕ ﻭﻟﻛﻧﻬﺎ ﺧﺎﺻﺔ ﺑﻘﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﻟﻳﺳﺕ ﻋﺎﻣﺔ ﻭﻫﻲ ﺃﻧﻧﺎ ﺟﻣﻳﻌﺎ‬
‫ﻧﺳﻌﻰ ﻟﻬﺩﻑ ﻭﺍﺣﺩ ‪ ..........‬ﺑﺳﺭﻳﺔ ﻭﺫﻟﻙ ﺧﻭﻓﺎ ﻣﻥ ﺃﻱ ﻋﺎﺑﺛﻳﻥ ﺃﻭ ﻣﺧﺭﺑﻳﻥ‬
‫ﻳﺳﻌﻭﻥ ﻹﻟﺣﺎﻕ ﺍﻟﺿﺭﺭ ﺃﻭ ﺍﻟﺧﺳﺎﺭﺓ ﺑﻧﻅﺎﻡ ﺍﻟﻔﻧﺩﻕ ﻓﻬﻧﺎﻙ ﻣﻌﻠﻭﻣﺎﺕ ﻳﺗﻭﺟﺏ ﻋﻠﻰ‬
‫ﺟﻣﻳﻊ ﺃﻗﺳﺎﻡ ﺍﻟﻔﻧﺩﻕ ﻣﻌﺭﻓﺗﻬﺎ ﻭﺍﻟﻌﻣﻝ ﻋﻠﻰ ﺍﻟﻘﻳﺎﻡ ﺑﺗﻧﻔﻳﺫﻫﺎ ﻭﻟﻛﻥ ﻧﻔﺱ ﺍﻟﻣﻌﻠﻭﻣﺔ ﻗﺩ‬
‫ﻳﻛﻭﻥ ﺍﻟﻭﺟﻪ ﺍﻵﺧﺭ ﻟﻬﺎ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻓﻘﻁ ﻓﻣﺛﻼ ﻋﻧﺩ ﺣﺟﺯ ﺃﻱ‬
‫ﺷﺧﺻﻳﺔ ﻣﻬﻣﺔ ﻓﻲ ﺃﻱ ﻣﻁﻌﻡ ﺑﺎﻟﻔﻧﺩﻕ ﻓﻣﻥ ﺍﻟﻁﺑﻳﻌﻲ ﺃﻥ ﻳﺑﻠﻎ ﻣﺩﻳﺭ ﺍﻟﻣﻁﻌﻡ ﻋﻥ‬
‫ﻋﺩﺩ ﺍﻷﺷﺧﺎﺹ ﻭﺍﻟﻭﻗﺕ ﻭﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ ﺃﺧﺭﻯ ﻣﺛﻝ ﻫﻝ ﻳﻔﺿﻠﻭﻥ ﻁﺎﻭﻟﺔ ﻟﻠﻣﺩﺧﻧﻳﻥ‬
‫ﺃﻭ ﻟﻐﻳﺭ ﺍﻟﻣﺩﺧﻧﻳﻥ ﻭﻣﻥ ﺍﻟﻁﺑﻳﻌﻲ ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﻣﻁﻌﻡ ﻭﻣﻭﻅﻔﻳﻪ ﺩﺍﺋﻣﺎ ﺟﺎﻫﺯﻳﻥ ﻟﺧﺩﻣﺔ‬
‫ﺃﻱ ﺿﻳﻑ ﻳﺄﺗﻲ ﻟﻠﻔﻧﺩﻕ ﻓﻧﺣﻥ ﻧﻌﺎﻣﻝ ﺍﻟﺟﻣﻳﻊ ﺑﻧﻔﺱ ﻣﺳﺗﻭﻯ ﺍﻟﺟﻭﺩﺓ ﻭﻛﺄﻧﻬﻡ ﻛﻠﻬﻡ‬
‫ﺷﺧﺻﻳﺎﺕ ﻣﻬﻣﺔ ﻭﻟﻛﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻫﻭ ﺍﻟﻭﺣﻳﺩ ﺍﻟﺫﻱ ﻳﻌﺭﻑ ﺑﺣﻘﻳﻘﺔ‬
‫ﻭﻫﻭﻳﺔ ﻫﺫﻩ ﺍﻟﺷﺧﺻﻳﺔ ﺍﻟﻣﻬﻣﺔ ﺍﻟﺗﻲ ﺳﺗﺯﻭﺭ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﺗﻲ ﺗﻡ ﺣﺟﺯ ﻁﺎﻭﻟﺔ ﻟﻬﺎ ﻓﻲ‬
‫ﺍﻟﻣﻁﻌﻡ ﺑﺈﺳﻡ ﻭﻫﻣﻲ ﻭﺫﻟﻙ ﻷﺧﺫ ﺍﻻﺣﺗﻳﺎﻁﺎﺕ ﻭﺍﻻﺳﺗﻌﺩﺍﺩﺍﺕ ﻭﺍﺑﻼﻍ ﺍﻟﺟﻬﺎﺕ‬
‫ﺍﻷﻣﻧﻳﺔ ﺍﻟﺧﺎﺻﺔ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺿﻣﺎﻥ ﻋﺩﻡ ﺗﺳﺭﺏ ﻫﻭﻳﺔ ﺍﻟﺷﺧﺻﻳﺔ ﺍﻟﻣﻬﻣﺔ ﻫﺫﻩ ﻭﻣﻭﻋﺩ‬
‫ﺯﻳﺎﺭﺗﻬﺎ ﻟﻌﻧﺎﺻﺭ ﻏﻳﺭ ﻣﺭﻏﻭﺑﺔ ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﻓﺎﻟﻌﻼﻗﺔ ﺍﻟﺗﻲ ﺗﺭﺑﻁ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺑﻌﺽ ﻫﻲ ﺃﺷﺑﻪ‬

‫ﺑﺎﻟﺣﻠﻘﺔ ﺍﻟﻣﻐﻠﻘﺔ ﺍﻟﺗﻲ ﺗﺩﻭﺭ ﻓﻳﻬﺎ ﻧﻔﺱ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺑﻛﻝ ﺗﻔﺎﺻﻳﻠﻬﺎ ﺩﺍﺧﻠﻬﺎ ﻭﺍﻟﺟﻣﻳﻊ‬
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 ‫ﻳﻣﺭﺭ ﻧﻔﺱ ﺍﻟﻣﻼﺣﻅﺔ ﻟﺯﻣﻳﻠﻪ ﺍﻵﺧﺭ ﺑﺷﻛﻝ ﻣﻛﺗﻭﺏ ﻭﺷﻔﻬﻲ ﻭﻧﺭﻛﺯ ﺃﺣﻳﺎﻧﺎ ً ﻋﻠﻰ‬
‫ﺍﻟﺟﺎﻧﺏ ﺍﻟﺷﻔﻬﻲ ﻻﺣﺗﻣﺎﻝ ﺃﻥ ﻳﻛﻭﻥ ﻟﺩﻯ ﻣﺗﻠﻘﻲ ﺍﻟﻣﻌﻠﻭﻣﺔ ﺃﻱ ﺳﺅﺍﻝ ﻗﺩ ﻻ ﻳﻛﻭﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺍﺿﺢ ﻋﻧﺩ ﻗﺭﺍءﺗﻪ ﺃﻭ ﻟﺣﺳﺎﺳﻳﺔ ﺍﻟﺣﺎﻟﺔ ﺍﻟﺗﻲ ﺗﺗﻁﻠﺏ ﻋﺩﻡ ﺗﻭﺛﻳﻕ ﺃﻱ ﺗﻔﺎﺻﻳﻝ ﻋﻥ‬
‫ﺍﻟﻣﻌﻠﻭﻣﺔ ﺑﺷﻛﻝ ﻣﻛﺗﻭﺏ ﻓﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻳﺄﺧﺫ ﻭﻻ ﻳﻌﻁﻲ ﻓﻳﻣﺎ ﻳﺧﺹ ﺟﺎﻧﺏ‬
‫ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻭﻻ ﻳﻌﺗﻣﺩ ﻋﻠﻰ ﻣﺻﺩﺭ ﻭﺍﺣﺩ ﻟﻬﺎ ﻣﻊ ﺿﺭﻭﺭﺓ ﺍﻷﺧﺫ ﻓﻲ ﻋﻳﻥ ﺍﻻﻋﺗﺑﺎﺭ‬
‫ﺍﻟﻧﻘﺎﻁ ﺍﻟﺗﺎﻟﻳﺔ ‪:‬‬
‫‪ .1‬ﻳﺟﺏ ﺍﻻﺣﺗﻔﺎﻅ ﺑﺳﺭﻳﺔ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺣﺗﻰ ﻟﻭ ﻛﺎﻧﺕ ﺻﻐﻳﺭﺓ ﻭﻳﺗﻡ ﺗﺩﺍﻭﻟﻬﺎ ﻓﻘﻁ‬
‫ﺑﻳﻥ ﺃﻓﺭﺍﺩ ﻗﺳﻡ ﺍﻷﻣﻥ ﺍﻟﺫﻳﻥ ﺳﻳﺣﺻﻠﻭﻥ ﻋﻠﻰ ﻣﻌﻠﻭﻣﺎﺕ ﻛﺎﻣﻠﺔ ﻟﻁﺑﻳﻌﺔ ﻋﻣﻠﻬﻡ‬
‫ﻭﺗﻭﺟﺩ ﻗﺎﻋﺩﺓ ﺃﻣﻧﻳﺔ ﺗﻘﻭﻝ ﺃﻧﻪ ﻛﻝ ﻣﺎ ﻧﻘﻭﻟﻪ ﻫﻧﺎ ﻳﺑﻘﻰ ﻫﻧﺎ ﺃﻱ ﻛﻝ ﺍﻟﻣﻭﺍﺿﻳﻊ‬
‫ﻭﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺗﻲ ﻳﺗﻡ ﺗﺩﺍﻭﻟﻬﺎ ﻭﺍﻟﺗﺣﺩﺙ ﻓﻳﻬﺎ ﺑﻳﻥ ﺍﻓﺭﺍﺩ ﺍﻻﻣﻥ ﻓﻲ ﺍﺟﺗﻣﺎﻉ ﻣﻌﻳﻥ‬
‫ﻳﺟﺏ ﺍﻥ ﺗﺑﻘﻰ ﺳﺭﻳﺔ ﻭﻋﺩﻡ ﺍﻟﺧﺭﻭﺝ ﻭﺍﻟﺗﺣﺩﺙ ﻓﻳﻬﺎ ﺧﺎﺭﺝ ﻣﻛﺎﻥ ﺍﻻﺟﺗﻣﺎﻉ ‪.‬‬
‫‪ .2‬ﻻ ﻳﺟﺏ ﺇﻋﻁﺎء ﺃﻱ ﺷﻲء ﻣﻥ ﻫﺫﻩ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻷﻱ ﺃﺣﺩ ﺇﻻ ﺑﻣﻭﺍﻓﻘﺔ ﻣﺩﻳﺭ‬
‫ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﺃﻭ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﺧﻼﻑ ﺫﻟﻙ ﺗﺣﻭﻝ ﺟﻣﻳﻊ ﺍﻷﺳﺋﻠﺔ ﺃﻭ‬
‫ﺍﻻﺳﺗﻔﺳﺎﺭﺍﺕ ﻟﻠﻣﺗﺣﺩﺙ ﺍﻟﺭﺳﻣﻲ ) ‪ ( Spokesman / Spokeswoman‬ﺑﺎﺳﻡ‬
‫ﺍﻟﻔﻧﺩﻕ ﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﻛﻭﻥ ﻣﺩﻳﺭ ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﻌﺎﻣﺔ ﻣﻊ ﺍﻻﻋﺗﺫﺍﺭ ﺑﻁﺭﻳﻘﺔ ﻣﺅﺩﺑﺔ ﺟﺩﺍً‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺍﻋﺗﺑﺎﺭ ﻛﻝ ﺍﻟﻔﻧﺩﻕ ﺳﺭﻱ ﺑﻣﺎ ﻓﻳﻪ ﻣﻥ ﺃﻗﺳﺎﻡ ﻭﻣﻌﻠﻭﻣﺎﺕ ﻣﺗﻌﻠﻘﺔ‬
‫ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﻣﺛﻝ ﺃﺭﻗﺎﻡ ﻫﻭﺍﺗﻔﻬﻡ ﻭﻋﻧﻭﺍﻥ ﺳﻛﻧﻬﻡ ﺃﻭ ﺍﻟﺿﻳﻭﻑ ﻭﺃﺳﻣﺎﺋﻬﻡ ﻭﺃﺭﻗﺎﻡ‬
‫ﻏﺭﻓﻬﻡ ﻭﻣﺩﺓ ﺇﻗﺎﻣﺗﻬﻡ ﻭﻁﺑﻳﻌﺔ ﻋﻣﻠﻬﻡ ﺃﻭ ﺳﺑﺏ ﺯﻳﺎﺭﺗﻬﻡ ‪ ...‬ﺍﻟﺦ‪.‬‬
‫‪ .4‬ﺃﻱ ﺧﻁﺄ ﻓﻲ ﺗﻬﺭﻳﺏ ﺃﻭ ﺗﺳﺭﻳﺏ ﺃﻱ ﻣﻌﻠﻭﻣﺔ ﺳﺭﻳﺔ ﻣﺛﻝ ﻫﺫﻩ ﻗﺩ ﺗﻌﺭﺽ‬
‫ﺍﻟﻣﻭﻅﻑ ﻟﻌﻘﺎﺏ ﺗﺄﺩﻳﺑﻲ‪.‬‬
‫‪ .5‬ﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﺑﺣﺙ ﺟﻣﻳﻊ ﺍﻟﻧﺎﺱ ﻋﻥ ﻫﺫﺍ ﺍﻟﻧﻭﻉ ﻣﻥ ﺍﻟﺳﺭﻳﺔ ﻭﺍﻟﺧﺻﻭﺻﻳﺔ ﻓﻳﺟﺏ‬
‫ﻧﺣﻥ ﺑﺩﻭﺭﻧﺎ ﺃﻥ ﻧﻭﻓﺭﻫﺎ ﻟﻬﻡ‪.‬‬

‫ﺗﻘﺎﺭﻳﺭ ﺍﻟﺷﻛﺎﻭﻱ ) ‪( Complaint Reports‬‬

‫ﻛﻝ ﻓﻧﺩﻕ ﻣﻬﻣﺎ ﻛﺎﻥ ﺣﺟﻣﻪ ﺃﻭ ﻧﻭﻋﻪ ﻓﺈﻧﻪ ﻋﺭﺿﻪ ﻟﻣﻭﺍﺟﻬﺔ ﺍﻟﺷﻛﺎﻭﻱ ﻣﻥ ﺃﻱ‬
‫ﺿﻳﻑ ﻓﻣﺎ ﻫﻭ ﻣﺭﻏﻭﺏ ﻋﻧﺩﻙ ﻣﺭﻓﻭﺽ ﻋﻧﺩ ﻏﻳﺭﻙ ﻭﻫﻛﺫﺍ ﻭﻣﻬﻣﺎ ﺍﺗﺧﺫﻧﺎ ﻣﻥ‬
‫ﺇﺟﺭﺍءﺍﺕ ﺍﺣﺗﻳﺎﻁﻳﺔ ﺃﻭ ﺗﺩﺭﺑﻧﺎ ﺍﻟﺗﺩﺭﻳﺏ ﺍﻟﻣﻧﺎﺳﺏ ﻟﺗﺟﻧﺏ ﺍﻷﺧﻁﺎء ﻓﺈﻥ ﺭﺿﻰ ﻛﻝ‬
‫ﺍﻟﺿﻳﻭﻑ ﺗﺑﻘﻰ ﻣﺳﺄﻟﺔ ﻧﺳﺑﻳﺔ ﺗﺧﺗﻠﻑ ﻣﻥ ﺷﺧﺹ ﻵﺧﺭ ﻭﻣﻥ ﻣﻛﺎﻥ ﻭﺯﻣﺎﻥ ﻟﻐﻳﺭﻩ‬
‫ﻋﻧﺩ ﺗﻠﻘﻳﻙ ﻷﻱ ﺷﻛﺎﻭﻯ ﻳﺟﺏ ﻋﻠﻳﻙ ﺍﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ ‪-:‬‬
‫‪ .1‬ﻳﺗﻡ ﺗﺣﺩﻳﺩ ﻣﻭﻋﺩ ﻣﺳﺑﻕ ﻣﻊ ﺍﻟﻣﺷﺗﻛﻲ ﺳﻭﺍء ﺿﻳﻑ ﺃﻭ ﻣﻭﻅﻑ ﻟﻠﺣﺩﻳﺙ ﻣﻌﻪ‬
‫‪applicable copyright law.‬‬

‫ﻓﻲ ﻣﻛﺎﻥ ﻫﺎﺩﻯء ﻭﻳﺟﺏ ﺫﻫﺎﺏ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺣﻘﻕ ﻣﻊ ﺷﺎﻫﺩ ﺁﺧﺭ ﻭﻫﺫﺍ‬

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 ‫ﺍﻟﺷﺎﻫﺩ ﺩﺍﺋﻣﺎ ً ﻣﻥ ﺟﻧﺱ ﺍﻟﻣﺷﺗﻛﻲ ﺃﻱ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻣﺷﺗﻛﻲ ﺫﻛﺭ ﻧﺄﺧﺫ ﻣﻭﻅﻑ‬
. ‫ﻭﺇﺫﺍ ﻛﺎﻥ ﺃﻧﺛﻰ ﻧﺄﺧﺫ ﻣﻭﻅﻔﺔ ﻣﻥ ﺃﻱ ﻗﺳﻡ‬
Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or

:‫ ﻳﺟﺏ ﺃﺧﺫ ﻧﻣﻭﺫﺝ ﺍﻟﺷﻛﺎﻭﻱ ﺍﻟﺗﺎﻟﻲ‬.2

_____________ ‫اﻟﻲوم‬
_____________ ‫اﻝتاريخ‬
___ __________ ‫اﻝوﻗت‬

‫م ﺤﻀر ﺸﻛوى‬
________________________________________________
________________________________________________
________________________________________________
____________________________________
applicable copyright law.

‫ﺘوﻗﻴﻊ اﻟﺸﺎﻫد‬ ‫ﺘوﻗﻴﻊ ﻤوظف اﻷﻤن‬ ‫ﺘوﻗﻴﻊ اﻟﻤﺸﺘﻛﻲ‬

‫ــــ‬ ‫ـــــ‬ ‫ــــ‬
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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .3‬ﻳﺟﺏ ﻛﺗﺎﺑﺔ ﺍﻟﺗﻘﺭﻳﺭ ﺑﺷﻛﻝ ﻣﻔﺻﻝ ﻭﺷﺎﻣﻝ ﺑﺎﻟﺯﻣﺎﻥ ﻭﺍﻟﻣﻛﺎﻥ ﻭﺍﻷﺳﻣﺎء ﻭﻻ‬
‫ﺗﻧﺳﻰ ﺍﻟﻌﻧﺎﺻﺭ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫ﻣﺎﺫﺍ ﺣﺩﺙ ؟ ﻣﺗﻰ ﺃﻳﻥ ﻛﻳﻑ ﻟﻣﺎﺫﺍ ﻣﻥ ﺍﻟﻔﺎﻋﻝ ؟ ﻭﻣﻥ ﺍﻟﺿﺣﻳﺔ ﺃﻭ‬
‫ﺍﻟﻣﺗﺿﺭﺭ؟‬
‫‪ .4‬ﻳﺟﺏ ﻋﻧﺩ ﻭﺻﻭﻟﻙ ﻟﻠﻣﺷﺗﻛﻲ ﺍﻟﺗﻌﺭﻳﻑ ﺑﺎﺳﻣﻙ ﻭﻭﻅﻳﻔﺗﻙ‪.‬‬
‫‪ .5‬ﺇﺷﻌﺎﺭ ﺍﻟﻣﺷﺗﻛﻲ ﺃﻧﻧﺎ ﻣﻌﻪ ﻭﺍﻻﺳﺗﻣﺎﻉ ﺑﺣﺫﺭ ﻟﻁﻠﺑﺎﺗﻪ ﻭﻻ ﺗﻛﻭﻥ ﺳﻠﺑﻲ ﺑﺎﻟﺣﻭﺍﺭ‪.‬‬
‫‪ .6‬ﻻ ﺗﺣﻘﻕ ﻣﻌﻪ ﻷﻛﺛﺭ ﻣﻥ ﺳﺎﻋﺔ ﻭﻳﻣﻛﻥ ﺇﻋﺎﺩﺓ ﻁﻠﺏ ﺍﻟﻠﻘﺎء ﻣﻌﻪ‪.‬‬
‫‪ .7‬ﻻ ﺗﻠﻣﺱ ﺍﻟﻣﺷﺗﻛﻲ ) ‪( Avoid physical contact‬‬
‫‪ .8‬ﺍﻁﺭﺡ ﺃﺳﺋﻠﺔ ﻗﺩ ﺗﻔﻳﺩ ﺑﺎﻟﻭﺻﻭﻝ ﻟﻧﺗﻳﺟﺔ ) ‪ ( Relevant questions‬ﻭﻳﻔﺿﻝ‬
‫ﻛﺗﺎﺑﺔ ﺑﻌﺿﻬﺎ ﻗﺑﻝ ﺍﻟﺫﻫﺎﺏ ﻟﻠﻣﺷﺗﻛﻲ ﻟﻌﺩﻡ ﻧﺳﻳﺎﻧﻬﺎ ﻭﺍﺳﺗﺧﺩﻡ ﺍﺳﻣﻪ ﻋﻧﺩ ﺍﻟﺣﺩﻳﺙ‬
‫ﻣﻌﻪ‪.‬‬
‫‪ .9‬ﻻ ﺗﻌﺩﻩ ﺑﺄﻱ ﺷﻲء ﻭﺃﻅﻬﺭ ﺍﻫﺗﻣﺎﻣﻙ ﺑﻣﺷﻛﻠﺗﻪ ﻭﺃﺧﺑﺭﻩ ﺃﻧﻙ ﺳﺗﺑﺫﻝ ﺟﻬﺩﻙ ﻓﻲ‬
‫ﺣﻠﻬﺎ‪.‬‬
‫‪.10‬ﺍﻟﻬﺩﻑ ﻣﻥ ﻛﺗﺎﺑﺔ ﺍﻟﺗﻘﺭﻳﺭ ﺇﻋﻁﺎء ﺻﻭﺭﺓ ﻭﺍﺿﺣﺔ ﻟﻣﻥ ﺳﻳﻘﺭﺃﻩ ﻓﻳﻣﺎ ﺑﻌﺩ ﻋﻥ‬
‫ﺍﻟﺣﺎﺩﺛﺔ ﻟﺫﻟﻙ ﻳﺟﺏ ﻛﺗﺎﺑﺗﻬﺎ ﺑﺄﺳﻠﻭﺏ ﺳﻬﻝ ﻷﻧﻪ ﺳﻳﻛﻭﻥ ﻛﻣﺳﺗﻧﺩ ﺭﺳﻣﻲ‬
‫) ‪.( Official document‬‬
‫‪ .11‬ﺣﺎﻭﻝ ﻗﺩﺭ ﺍﻹﻣﻛﺎﻥ ﻋﺩﻡ ﻛﺗﺎﺑﺔ ﺃﻱ ﻋﺑﺎﺭﺍﺕ ﺗﺩﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻻﺣﺗﻣﺎﻝ ﻣﻁﺎﻟﺑﺔ‬
‫ﺍﻟﺿﻳﻑ ﺑﺻﻭﺭﺓ ﻋﻥ ﺍﻟﺗﻘﺭﻳﺭ ﻭﺍﺳﺗﺧﺩﺍﻣﻪ ﺑﺎﻟﺗﺎﻟﻲ ﺿﺩﻧﺎ ﻋﻧﺩ ﺗﻘﺩﻳﻣﻪ ﻟﻠﻘﺿﺎء ‪.‬‬
‫‪ .11‬ﻳﺟﺏ ﺇﻋﻁﺎء ﺍﻟﻣﺷﺗﻛﻲ ﻛﺭﺕ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﻁﻠﺏ ﻣﻧﻪ ﺍﻻﺗﺻﺎﻝ ﻓﻲ ﺃﻱ ﻭﻗﺕ‬
‫ﺇﺫﺍ ﺗﺫﻛﺭ ﺃﻭ ﺍﺳﺗﺟﺩ ﺃﻱ ﺷﻲء‪.‬‬
‫‪.12‬ﺍﻟﺗﺩﺭﻳﺏ ﺍﻟﻼﺯﻡ ﻳﻘﻲ ﺍﻟﻔﻧﺩﻕ ﻣﻥ ﺃﻱ ﺷﻛﺎﻭﻱ ﻓﻣﺛﻼً ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻔﺎﺗﻭﺭﺓ‬
‫ﻭﺍﻟﻣﻭﺍﺩ ﺍﻟﻣﻁﺑﻭﻋﺔ ﻓﻳﻬﺎ ﻗﺑﻝ ﺗﻘﺩﻳﻣﻬﺎ ﻟﻠﺿﻳﻑ ﻷﻧﻪ ﺇﺫﺍ ﺗﻡ ﻣﻼﺣﻅﺗﻬﺎ ﻭﻛﺷﻔﻬﺎ‬
‫ﻓﺈﻧﻬﺎ ﺗﻌﺗﺑﺭ ﺳﺭﻗﺔ ﻳﻌﺎﻗﺏ ﺍﻟﻣﻭﻅﻑ ﻋﻠﻳﻬﺎ ﺣﺗﻰ ﻟﻭ ﻛﺎﻧﺕ ﺳﻬﻭﺍ ﺃﻭ ﺑﺎﻟﺧﻁﺎء‪.‬‬
‫‪.13‬ﻳﻔﺿﻝ ﺿﻳﺎﻓﺔ ﺍﻟﻣﺷﺗﻛﻲ ﺑﺄﻱ ﻧﻭﻉ ﻣﺷﺭﻭﺏ ﻳﺭﻏﺏ ﺑﻪ ﻟﻠﺗﻘﺭﺏ ﻣﻧﻪ ﻭﺧﻠﻕ‬
‫‪applicable copyright law.‬‬

‫ﺟﺳﺭ ﻣﻥ ﺍﻟﺛﻘﺔ ﻭﺍﻟﻣﻭﺩﺓ ﻭﻳﻣﻛﻥ ﻋﻣﻝ ﺃﻱ ﺧﺻﻭﻣﺎﺕ ﺑﻌﺩ ﺍﻟﺭﺟﻭﻉ ﻟﻺﺩﺍﺭﺓ‬

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 ‫ﺳﻭﺍء ﻋﻠﻰ ﺍﻟﻐﺭﻓﺔ ﺃﻭ ﺃﺧﺫ ﺍﻟﻣﻁﺎﻋﻡ ﻛﺎﻋﺗﺫﺍﺭ ﻟﻠﻣﺷﺗﻛﻲ ﺑﺩﻻ ﻣﻥ ﺍﻟﺿﺭﺭ ﺍﻟﺫﻱ‬
‫ﻟﺣﻕ ﺑﻪ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺳﻳﻛﻠﻭﺟﻳﺔ ﺍﻟﺿﻳﻭﻑ‬
‫ﻭﻫﻲ ﺍﻟﺣﺎﻟﺔ ﺍﻟﻧﻔﺳﻳﺔ ﻟﻠﺿﻳﻑ ﻭﺍﻟﺗﻲ ﻳﺟﺏ ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺗﺩﺭﺏ ﻋﻠﻰ‬
‫ﻛﻳﻔﻳﺔ ﻓﻬﻣﻬﺎ ﻭﺗﻣﻳﺯﻫﺎ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻓﻬﻲ ﺗﺳﺎﻋﺩ ﻋﻧﺩ ﻣﻌﺭﻓﺗﻬﺎ ﻋﻠﻰ ﺍﺧﺗﻳﺎﺭ ﻛﻳﻔﻳﺔ ﺧﺩﻣﺔ‬
‫ﻫﺫﺍ ﺍﻟﺿﻳﻑ ﺑﺄﻧﺳﺏ ﻭﺃﻓﺿﻝ ﻁﺭﻳﻘﺔ ﻭﺍﻟﺗﻐﻠﺏ ﻋﻠﻰ ﺃﻱ ﻣﺧﺎﻭﻑ ﻗﺩ ﺗﺅﺛﺭ ﻋﻠﻰ ﻫﺫﻩ‬
‫ﺍﻟﻧﻔﺳﻳﺔ ﻣﺛﻝ ﺧﻭﻑ ﺍﻟﺿﻳﻑ ﻣﻥ ﺍﻟﺗﻭﺭﻁ ﻣﻥ ﻗﻳﻣﺔ ﺍﻟﻔﺎﺗﻭﺭﺓ ﻭﻋﺩﻡ ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ‬
‫ﺍﻟﺩﻓﻊ ﺃﻭ ﻣﻥ ﻋﺎﻣﻝ ﺍﻟﻠﻐﺔ ﻭﻋﺩﻡ ﻓﻬﻡ ﻟﻐﺔ ﻣﻥ ﺣﻭﻟﻪ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻋﺩﻡ ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ‬
‫ﺇﺣﺿﺎﺭ ﻁﻠﺑﻪ ﺍﻟﺻﺣﻳﺢ ﺃﻭ ﺣﺗﻰ ﺍﻟﺧﻭﻑ ﻣﻥ ﺃﻥ ﻳﺳﺗﻐﻝ ﺃﻭ ﻳﺳﺭﻕ ﻭﺩﻭﺭﻧﺎ ﻫﻧﺎ‬
‫ﻳﺄﺗﻲ ﻓﻲ ﻋﻣﻠﻳﺔ ﺍﻟﺗﻘﺭﺏ ﻣﻧﻪ ﻭﺇﺷﻌﺎﺭﻩ ﺑﺎﺳﺗﻳﻌﺎﺑﻧﺎ ﻟﺭﻏﺑﺎﺗﻪ ﻭﻛﺳﺏ ﺛﻘﺗﻪ ﻟﻠﻭﺻﻭﻝ‬
‫ﻟﻠﺭﺍﺣﺔ ﺍﻟﻧﻔﺳﻳﺔ ﻭﺍﻟﺭﻓﻊ ﻣﻥ ﻣﻌﻧﻭﻳﺎﺗﻪ ﻷﻥ ﺍﻟﺧﺩﻣﺔ ﻫﻲ ﻧﺷﺎﻁ ﻭﻣﺅﺛﺭﺍﺕ ﺇﻧﺳﺎﻧﻳﺔ‬
‫ﻏﻳﺭ ﻣﻠﻣﻭﺳﺔ ﺗﻬﺩﻑ ﻹﺷﺑﺎﻉ ﺍﻟﺣﺎﺟﺎﺕ ﻭﺍﻟﺭﻏﺑﺎﺕ ﻓﻬﻲ ﻻ ﺗﺳﺗﻁﻳﻊ ﺑﺎﻟﺗﺎﻟﻲ ﻟﻣﺳﻬﺎ‬
‫ﺃﻭ ﺗﺫﻭﻗﻬﺎ ﻭﻻ ﻟﻭﻥ ﺃﻭ ﻁﻌﻡ ﺃﻭ ﺭﺍﺋﺣﺔ ﻟﻬﺎ ﻭﻟﻛﻧﻬﺎ ﺻﻔﺔ ﻣﻼﺯﻣﺔ ﻟﻠﺷﺧﺹ ﺍﻟﺫﻱ‬
‫ﻳﻘﺩﻣﻬﺎ ﺃﻱ ﻻ ﻳﻣﻛﻥ ﻓﺻﻝ ﺍﻟﺧﺩﻣﺔ ﻋﻥ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﻳﻘﺩﻣﻬﺎ ﻭﺗﻌﺗﺑﺭ ﺟﺯء ﻣﻧﻪ ‪.‬‬
‫ﺃﻧﻭﺍﻉ ﺍﻟﺿﻳﻭﻑ ﻣﻥ ﺣﻳﺙ ﺍﻟﺟﺎﻧﺏ ﺍﻟﺳﻳﻛﻠﻭﺟﻲ‬
‫‪ .1‬ﺍﻟﺿﻳﻑ ﺍﻟﺫﻱ ﻳﻌﺭﻑ ﻣﺎ ﻳﺭﻳﺩ ﻭﺗﻛﻭﻥ ﺧﺩﻣﺗﻪ ﺳﻬﻠﻪ ﻭﺳﺭﻳﻌﺔ‬
‫‪ .2‬ﺍﻟﺿﻳﻑ ﺍﻟﻣﺗﺭﺩﺩ ﻓﻳﻣﺎ ﻳﻁﻠﺑﻪ ﻭﻳﺧﺗﺎﺭ ﺛﻡ ﻳﻐﻳﺭ ﻭﻛﺛﻳﺭ ﺍﻷﺳﺋﻠﺔ ﻓﺗﻛﻭﻥ ﺧﺩﻣﺗﻪ‬
‫ﺃﺻﻌﺏ ﻗﻠﻳﻼ ﻣﻥ ﺍﻟﺿﻳﻑ ﺍﻟﺫﻱ ﻳﻌﺭﻑ ﻣﺎ ﻳﺭﻳﺩ ﻭﺍﻟﻭﺍﺟﺏ ﻋﻠﻳﻧﺎ ﺇﻋﻁﺎءﻩ ﻭﻗﺕ‬
‫ﻭﺍﻫﺗﻣﺎﻡ ﺃﻛﺑﺭ ﻣﻧﺎ ﻛﻲ ﻧﺳﺎﻋﺩﻩ ﻋﻠﻰ ﺍﻟﻘﺭﺍﺭ ‪.‬‬
‫‪ .3‬ﺍﻟﺿﻳﻑ ﺍﻟﺫﻱ ﻻ ﻳﻌﺭﻑ ﻣﺎﺫﺍ ﻳﺭﻳﺩ ﻭﻫﻭ ﺍﻟﺫﻱ ﻧﺭﻛﺯ ﻋﻠﻳﻪ ﻓﻲ ﺷﺭﺡ ﺟﻣﻳﻊ‬
‫ﺍﻟﺧﻳﺎﺭﺍﺕ ﺍﻟﺗﻲ ﻟﺩﻳﻧﺎ ﻭﻣﺳﺎﻋﺩﺗﻪ ﻓﻲ ﺇﻋﻁﺎء ﺍﻻﻗﺗﺭﺍﺣﺎﺕ ﻓﻲ ﺿﻭء ﺍﻟﻣﻌﻁﻳﺎﺕ‬
‫ﺍﻟﻣﺗﻭﻓﺭﺓ ﺑﺎﻟﺿﻳﻑ ﻭﺍﻹﻣﻛﺎﻧﻳﺎﺕ ﺍﻟﻣﺗﺎﺣﺔ ﻟﻪ ‪.‬‬
‫‪ .4‬ﺍﻟﺿﻳﻑ ﺍﻟﻣﺳﺗﻌﺟﻝ ﺍﻟﺫﻱ ﻟﻳﺱ ﻟﺩﻳﻪ ﻭﻗﺕ ﻛﺎﻓﻲ ﻻﻧﺗﻅﺎﺭ ﺍﻟﻣﺩﺓ ﺍﻟﻁﺑﻳﻌﻳﺔ ﺍﻟﺗﻲ‬
‫ﺗﺄﺧﺫﻫﺎ ﺃﻱ ﺧﺩﻣﺔ ﺃﻭ ﻓﺗﺢ ﻟﺗﻘﺩﻳﻣﻬﺎ ﻟﻪ ﻓﻳﻠﺯﻣﻧﺎ ﻫﻧﺎ ﺇﻋﻁﺎءﻩ ﺍﻷﻭﻟﻭﻳﺔ ﺑﺷﺭﻁ‬
‫ﻋﺩﻡ ﺍﻟﺗﺄﺛﻳﺭ ﻋﻠﻰ ﺑﺎﻗﻲ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﺗﻌﺎﻣﻝ ﻣﻌﻪ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﺑﺣﺫﺭ ﻷﻧﻪ‬
‫ﻋﺭﺿﻪ ﻷﻱ ﺍﻧﻔﻌﺎﻝ ﺳﺭﻳﻊ ﻭﺫﻟﻙ ﻧﻅﺭﺍً ﻟﻔﻛﺭﺓ ﺍﻟﻣﺷﻐﻭﻝ ﻭﺃﻋﺻﺎﺑﻪ ﺍﻟﻣﺷﺩﻭﺩﺓ‬
‫‪.‬‬
‫‪ .5‬ﺍﻟﺿﻳﻑ ﺍﻟﺩﺍﺋﻡ ﺍﻟﺫﻱ ﻳﻌﺗﺎﺩ ﻋﻠﻰ ﺍﻟﺑﻘﺎء ﻓﺗﺭﺓ ﻁﻭﻳﻠﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻣﺗﺻﻠﺔ ﺃﻭ ﻓﺗﺭﺍﺕ‬
‫ﺯﻣﻧﻳﺔ ﻣﺗﻘﻁﻌﺔ ﻟﻛﻧﻬﺎ ﻛﺛﻳﺭﺓ ﺑﺣﻳﺙ ﻳﺻﺑﺢ ﻣﺄﻟﻭﻑ ﻭﻳﻌﺭﻑ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫‪applicable copyright law.‬‬

‫ﻣﺎﺫﺍ ﻳﺭﻳﺩ ﻭﻛﻳﻔﻳﺔ ﺧﺩﻣﺗﻪ ‪.‬‬

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‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫‪ .6‬ﺍﻟﺿﻳﻑ ﻛﺛﻳﺭ ﺍﻟﺷﻛﻭﻯ ﻭﺍﻟﺫﻱ ﻻ ﻳﻌﺟﺑﻪ ﺷﻲء ﺣﻳﺙ ﻳﺗﻁﻠﺏ ﻣﻧﺎ ﻣﺭﻭﻧﺔ ﺃﻛﺑﺭ‬
‫ﻭﻣﻌﺎﻣﻠﺗﻬﻡ ﺑﺩﺑﻠﻭﻣﺎﺳﻳﺔ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺃﻧﻭﺍﻉ ﺍﻟﺿﻳﻭﻑ ﻣﻥ ﻧﺎﺣﻳﺔ ﺗﻘﺑﻠﻬﻡ ﻟﻸﺧﻁﺎء ﺍﻟﻣﻣﻛﻥ ﻭﻗﻭﻋﻬﺎ ﺑﺎﻟﺧﺩﻣﺎﺕ‬

‫ﺍﻟﻣﻘﺩﻣﺔ ﻟﻬﻡ ﺑﺎﻟﻧﺳﺑﺔ ﻟﻧﺎ ‪:‬‬
‫ﺍﻟﻣﺛﺎﻝ ‪ :‬ﺿﻳﻑ ﻓﻲ ﺃﺣﺩ ﺍﻟﻣﻁﺎﻋﻡ ﻁﻠﺏ ﻓﻧﺟﺎﻥ ﻗﻬﻭﺓ ﺳﻛﺭ ﺧﻔﻳﻑ ﻭﻟﻛﻥ ﺍﻟﻣﻭﻅﻑ‬
‫ﺃﺧﻁﺄ ﻭﺃﺣﺿﺭﻩ ﺣﻠﻭ ﺟﺩﺍً ‪.‬‬

‫ﺃﻧﻭﺍﻉ ﺍﻟﺿﻳﻭﻑ ‪:‬‬

‫‪ .1‬ﺍﻟﺳﻠﺑﻲ ﺍﻟﺫﻱ ﻻ ﻳﻬﺗﻡ ﻭﻳﺷﺭﺏ ﻓﻧﺟﺎﻥ ﺍﻟﻘﻬﻭﺓ ﻭﻳﺩﻓﻊ ﺣﺳﺎﺑﻪ ﻛﺎﻣﻼً ﺩﻭﻥ ﺃﻥ‬
‫ﻳﺗﻘﺩﻡ ﺑﺄﻱ ﺷﻛﻭﻯ ﻭﻳﻣﻛﻥ ﺗﺳﻣﻳﺔ ﺃﻳﺿﺎ ً ﺑﺎﻟﺧﺟﻭﻝ ﺃﻭ ﺍﻟﺧﺎﺋﻑ ﺃﻭ ﺍﻟﻐﻳﺭ ﻣﺑﺎﻟﻲ‬
‫ﻭﻫﺫﺍ ﺍﻟﻧﻭﻉ ﻻ ﻳﻔﻳﺩﻧﺎ ﻓﻲ ﻋﻣﻠﻳﺔ ﻣﻌﺭﻓﺔ ﺃﺧﻁﺎﺋﻧﺎ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺗﺟﻧﺏ ﺣﺩﻭﺛﻬﺎ‬
‫ﺑﺎﻟﻣﺭﺍﺕ ﺍﻟﻘﺎﺩﻣﺔ ﺃﻭ ﺗﻣﻳﻳﺯ ﺍﻟﻌﻧﺎﺻﺭ ﺍﻟﻔﺎﺳﺩﺓ ﺑﻳﻥ ﻣﻭﻅﻔﻳﻧﺎ ﺍﻟﺗﻲ ﻟﻳﺱ ﻟﺩﻳﻬﺎ‬
‫ﻗﺩﺭﺓ ﺍﻟﺗﻌﻠﻡ ﺃﻭ ﺍﻟﺧﺩﻣﺔ ﺑﺎﻟﺷﻛﻝ ﺍﻟﺳﻠﻳﻡ ﻟﺫﻟﻙ ﻓﻬﻭ ﺿﻳﻑ ﺳﻠﺑﻲ ﺑﺎﻟﻧﺳﺑﺔ ﻟﻧﺎ‬
‫ﻭﺳﻛﻭﺗﻪ ﺳﻳﺗﺳﺑﺏ ﻓﻲ ﺗﻛﺭﺍﺭ ﻭﻗﻭﻉ ﺍﻟﻣﺷﻛﻠﺔ ﻣﺭﺓ ﺛﺎﻧﻳﺔ ‪.‬‬
‫‪ .2‬ﺍﻹﻳﺟﺎﺑﻲ ﺍﻟﺫﻱ ﻳﻧﺎﺩﻱ ﺍﻟﻣﻭﻅﻑ ﻭﻳﻘﻭﻡ ﺑﺗﻧﺑﻳﻬﻪ ﻋﻠﻰ ﺍﻟﺧﻁﺄ ﻭﻳﻁﻠﺏ ﺇﻋﺎﺩﺓ‬
‫ﺗﺻﺣﻳﺣﻪ‪.‬‬
‫‪ .3‬ﺍﻟﻌﺻﺑﻲ ﺍﻟﺫﻱ ﻳﺑﺩﺃ ﺑﺎﻟﺻﺭﺍﺥ ﻭﻳﻁﻠﺏ ﺍﻟﻣﺳﺅﻭﻝ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﻭﻗﺩ ﻳﺧﺭﺝ ﻣﻥ‬
‫ﺍﻟﻣﻁﻌﻡ ﻭﺑﺩﻭﻥ ﺃﻥ ﻳﺩﻓﻊ ﺃﻭ ﻳﻘﺑﻝ ﺍﻹﻋﺗﺫﺍﺭ ‪.‬‬
‫ﻭﻓﻲ ﺟﻣﻳﻊ ﻫﺫﻩ ﺍﻟﺣﺎﻻﺕ ﻓﺈﻥ ﺍﻟﺧﻁﺄ ﺍﻟﺫﻱ ﻗﺎﻡ ﺑﻪ ﺍﻟﻣﻭﻅﻑ ﻫﻭ ﺍﻟﻌﺎﻣﻝ‬
‫ﺍﻟﻣﺷﺗﺭﻙ ﺑﻳﻧﻬﻡ ﻟﺫﺍ ﻓﺈﻥ ﺍﻟﺣﻝ ﻗﺩ ﻳﻛﻭﻥ ﻗﺭﻳﺑﺎ ً ﻭﻣﺗﺷﺎﺑﻬﺎ ً ﻓﻲ ﺍﻟﺛﻼﺙ ﺣﺎﻻﺕ ﺍﻟﺳﺎﺑﻘﺔ‬
‫ﻧﻅﺭﺍً ﻟﺗﺷﺎﺑﻪ ﺍﻟﻣﺳﺑﺏ‪.‬‬
‫* ﻓﻣﺎ ﻫﻭ ﺍﻟﺣﻝ ﺑﻧﻅﺭﻙ ﻓﻲ ﻛﻝ ﺣﺎﻟﺔ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺛﻼﺙ ﺍﻟﺳﺎﺑﻘﺔ ﺇﺫﺍ ﻁﻠﺏ ﻣﻧﻙ‬
‫ﺍﻟﺣﻝ؟‬
‫* ﻣﺎ ﻫﻭ ﺍﺣﺗﻣﺎﻝ ﻋﻭﺩﺓ ﻛﻝ ﻭﺍﺣﺩ ﻣﻧﻬﻡ ﻟﻠﻣﻁﻌﻡ ؟‬
‫* ﻣﻥ ﺃﻱ ﻧﻭﻉ ﺃﻧﺕ ﺇﺫﺍ ﺗﻌﺭﺽ ﻟﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻟﺔ ؟‬
‫ﺍﻟﻣﺷﺎﻛﻝ ﺍﻟﺗﻲ ﺗﺣﺩﺙ ﻣﻊ ﺍﻟﺿﻳﻭﻑ ﺑﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ ) ‪( Outlets‬‬
‫‪ .1‬ﻳﺟﺏ ﻣﺣﺎﻭﻟﺔ ﺗﺟﻧﺏ ﺍﻟﻣﻭﺍﺟﻬﺎﺕ ﻭﺗﺧﻔﻳﻑ ﺣﺩﺓ ﺍﻟﻣﻭﺍﻗﻑ‪.‬‬
‫‪ .2‬ﻣﺩﺭﺍء ﺍﻟﻣﺭﺍﻓﻕ ﻫﻡ ﺍﻟﻣﺳﺅﻭﻟﻭﻥ ﻋﻥ ﺣﻝ ﻣﺷﺎﻛﻝ ﻗﺳﻣﻬﻡ ﻓﻼ ﺗﺩﺧﻝ ﺇﻻ ﺇﺫﺍ ﺗﻡ‬
‫‪applicable copyright law.‬‬

‫ﻁﻠﺑﻙ ﻭﺧﺫ ﺩﻭﺭ ﺍﻟﻣﺭﺍﻗﺑﺔ ﻓﻘﻁ‪.‬‬

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‫‪Account: ns224396‬‬
 ‫‪ .3‬ﺩﻭﺭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻛﻣﺳﺎﻋﺩ ﻟﻪ ﻓﻲ ﺇﻅﻬﺎﺭ ﺍﻟﺧﻁﺄ ﺃﻭ ﺍﻟﺗﻧﺑﺅ ﺑﻪ ﻗﺑﻝ ﻭﻗﻭﻋﻪ‬
‫ﻭﻓﻲ ﺍﻟﻣﺳﺎﻋﺩﺓ ﻓﻲ ﺍﺗﺧﺎﺫ ﺍﻟﻘﺭﺍﺭ ﺃﺛﻧﺎء ﻭﻗﻭﻉ ﺍﻟﻣﺷﻛﻠﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .4‬ﺇﺫﺍ ﺍﺿﻁﺭﺭﺕ ﻟﻠﺗﻌﺎﻣﻝ ﻣﻊ ﺻﺎﺣﺏ ﺍﻟﻣﺷﻛﻠﺔ ﻻ ﺗﻛﻥ ﻣﺗﺣﺩﻳﺎ ً ﻟﻪ‪.‬‬

‫‪ .5‬ﺣﺎﻭﻝ ﺩﺍﺋﻣﺎ ً ﺣﻝ ﺍﻟﻣﺷﻛﻠﺔ ﺑﻁﺭﻳﻘﺔ ﻳﺷﻌﺭ ﺑﻬﺎ ﺍﻟﺿﻳﻑ ﺃﻧﻙ ﺑﺟﺎﻧﺑﻪ ﻭﺃﻧﻙ ﺗﺳﻌﻰ‬
‫ﻟﺗﺣﻘﻳﻕ ﻣﺻﻠﺣﺗﻪ ﻭﻟﻛﺳﺏ ﺭﺿﺎﻩ ) ‪( Satisfaction‬‬

‫ﺇﻳﻘﺎﻅ ﺍﻟﻧﺯﻻء ) ‪( Wake up Calls‬‬

‫ﺍﻟﻣﺳﺅﻭﻝ ﻋﻥ ﺇﻳﻘﺎﻅ ﺍﻟﻧﺯﻻء ﻫﻭ ﺍﻟﻣﻘﺳﻡ ﻭﻟﻛﻥ ﻓﻲ ﺑﻌﺽ ﺍﻟﺣﺎﻻﺕ ﻗﺩ ﻻ‬
‫ﻳﺳﺗﻳﻘﻅ ﺍﻟﻧﺯﻻء ﻣﻌﻬﻡ ﻋﻧﺩﻫﺎ ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻟﻣﻘﺳﻡ ﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﻳﺑﺩﺃ‬
‫ﺩﻭﺭﻙ ﺑﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺧﺫ ﺍﺳﻡ ﺍﻟﻧﺯﻳﻝ ﻭﺭﻗﻡ ﻏﺭﻓﺗﻪ ﻭﺍﻟﺻﻌﻭﺩ ﻣﻊ ﻣﻭﻅﻑ ﺍﺧﺭ ﻛﺷﺎﻫﺩ‪.‬‬
‫‪ .2‬ﺩﻕ ﺍﻟﺑﺎﺏ ) ‪ ( Knock‬ﺛﻼﺙ ﻣﺭﺍﺕ ﻛﻝ ﻣﺭﺓ ﺛﻼﺙ ﺩﻗﺎﺕ ﻣﺗﺗﺎﻟﻳﺔ ﻭﺑﻳﻥ ﻛﻝ‬
‫ﻣﺭﺓ ﻭﻣﺭﺓ ﻋﺷﺭﺓ ﺛﻭﺍﻥ ﻭﻣﻊ ﺍﻟﻧﺩﺍء ﺑﺎﺳﻡ ﻗﺳﻣﻙ )ﺍﻷﻣﻥ(‪.‬‬
‫‪ .3‬ﺇﺫﺍ ﻟﻡ ﻳﻔﺗﺢ ﺍﻟﻧﺯﻳﻝ ﺑﺎﺏ ﺍﻟﻐﺭﻓﺔ ﻳﺟﺏ ﻋﻧﺩﻫﺎ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﻔﺗﺎﺡ ﺍﻟﻣﺎﺳﺗﺭ ﻓﻲ ﻓﺗﺢ‬
‫ﺍﻟﻐﺭﻓﺔ ﻭﺃﺗﺭﻙ ﺯﻣﻳﻠﻙ ﻋﻧﺩ ﺑﺎﺏ ﺍﻟﻐﺭﻓﺔ ﺍﻟﻣﻔﺗﻭﺡ ﻭﺃﺩﺧﻝ ﻭﺃﻧﺕ ﺗﻛﺭﺭ )ﺍﻷﻣﻥ(‬
‫ﺣﺗﻰ ﺗﺻﻝ ﻟﻐﺭﻓﺔ ﺍﻟﻧﻭﻡ‪:‬‬
‫• ﺇﺫﺍ ﻟﻡ ﺗﺟﺩ ﺃﺣﺩ ﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺣﻣﺎﻡ ﻭﺑﺎﻗﻲ ﺃﻗﺳﺎﻡ ﺍﻟﻐﺭﻓﺔ ﺛﻡ ﺃﺑﻠﻎ ﺍﻟﻣﻘﺳﻡ ﺑﺄﻧﻪ ﻻ‬
‫ﻳﻭﺟﺩ ﺃﺣﺩ ﺑﺎﻟﻐﺭﻓﺔ‪.‬‬
‫• ﺇﺫﺍ ﻭﺟﺩﺕ ﺍﻟﻧﺯﻳﻝ ﻣﺎﺯﺍﻝ ﻧﺎﺋﻣﺎ ً ﻗﻑ ﺑﺟﺎﻧﺑﻪ ﻭﻛﺭﺭ ﺍﻟﻧﺩﺍء )ﺍﻷﻣﻥ( ﻟﻛﻥ ﻻ ﺗﻠﻣﺳﻪ‬
‫ﻧﻬﺎﺋﻳﺎ ً ﻭﺃﺗﺭﻙ ﻣﺳﺎﻓﺔ ﻛﺎﻓﻳﺔ ﺑﻳﻧﻙ ﻭﺑﻳﻥ ﺍﻟﻧﺯﻳﻝ ﺑﺣﻳﺙ ﻳﺳﺗﻁﻳﻊ ﺍﻟﺷﺎﻫﺩ ﺃﻥ ﻳﺭﺍﻙ‬
‫ﻭﻟﻛﻥ ﺍﻟﻧﺯﻳﻝ ﻻ ﻳﺳﺗﻁﻳﻊ ﺃﻥ ﻳﺭﻯ ﺍﻟﺷﺎﻫﺩ ﻟﻛﻲ ﻻ ﻳﺭﺗﺑﻙ ﺃﻭ ﻳﺧـﺎﻑ‬
‫) ‪ ( Frightened‬ﻋﻧﺩﻣﺎ ﻳﺷﺎﻫﺩ ﺷﺧﺻﻳﻥ ﺃﻣﺎﻣﻪ‪.‬‬
‫• ﺇﺫﺍ ﺩﺧﻠﺕ ﺍﻟﻐﺭﻓﺔ ﻭﻭﺟﺩﺗﻪ ﻋﺎﺭﻳﺎ ً ) ‪ ( Naked‬ﻓﻼ ﺗﺣﺎﻭﻝ ﺗﻐﻁﻳﺗﻪ ‪.‬‬
‫• ﺇﺫﺍ ﺍﺳﺗﻳﻘﻅ ﺍﻟﻧﺯﻳﻝ ﺣﻳﻳﻪ ﺑﺎﻟﺗﺣﻳﺔ ﺍﻟﻣﻧﺎﺳﺑﺔ ﺣﺳﺏ ﺍﻟﻭﻗﺕ ﻭﻋﺭﻑ ﻋﻥ ﻧﻔﺳﻙ ﺃﻭ‬
‫ﺃﺧﺑﺭﻩ ﺑﺳﺑﺏ ﻭﺟﻭﺩﻙ ﻭﻻ ﺗﻧﺳﻰ ﺳﺅﺍﻟﻪ ﺇﺫﺍ ﻛﺎﻥ ﻳﺭﻳﺩ ﺃﻱ ﺧﺩﻣﺔ ﺃﺧﺭﻯ‪.‬‬
‫• ﺇﺫﺍ ﻟﻡ ﻳﺳﺗﻳﻘﻅ ﺑﻌﺩ ﻛﻝ ﻫﺫﺍ ﺃﻁﻠﺏ ﺻﻌﻭﺩ ﺍﻟﻣﺷﺭﻑ ﻟﻠﻐﺭﻓﺔ ﻭﺣﺭﻛﺔ ﻣﻥ ﻣﻛﺎﻥ‬
‫ﻏﻳﺭ ﺣﺳﺎﺱ ﻣﺛﻝ ﻗﺩﻣﻳﻪ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫• ﺇﺫﺍ ﺃﻳﺿﺎ ً ﻟﻡ ﻳﺳﺗﻳﻘﻅ ﺍﺗﺻﻝ ﺑﺎﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻭﻳﺟﺏ ﻭﺿﻊ ﻣﻭﻅﻑ‬
‫ﺃﻣﻥ ﺑﺎﻟﻁﺎﺑﻕ ﻋﻧﺩ ﻏﺭﻓﺗﻪ ﻟﺣﻳﻥ ﻗﺩﻭﻣﻬﻡ ﻣﻊ ﻣﻧﻊ ﺃﻱ ﺃﺣﺩ ﻣﻥ ﺩﺧﻭﻟﻬﺎ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫• ﻳﺟﺏ ﺗﻌﺑﺋﺔ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫نﻤوذج إيقاظ اﻟﻨزﻻء‬

‫اﻟﻴوم ______________‬
‫اﻟترﻴﺦ _____________‬
‫ا‬
‫رﻗم اﻟﻎرﻓﺔ ____________‬
‫اسم م وظف اﻝﻤﻘﺴم اﻟذي أﺒﻠﻎان ________ اﻝوقت اﻟذي أﺒﻠﻐﻨﺎ ﺒﻪ ______‬
‫ف ____‬
‫ﺘﺢ به اﻟﻐر ة‬
‫اﺴم ﻤوظف اﻷﻤن اﻟذي ﺼﻌد ﻟﻠﻐرﻓﺔ ______ اﻟوﻗت اﻟذي ف‬
‫اسم اﻟشاﻩ د اﻝذي ارﻓﻘﻪ ـ ـ ـ ـ ـ ـ ـ‬
‫ﻟم نﺠد أﺤد وﺘم ﺘﺒﻠﻴﻎ ﻤوظف اﻟﻤﻘﺴم _________ ﺒذﻟك‬
‫ئﺎً وﺘم إﻴقاظﻪ اﻝﺴﺎﻋﺔ _____________‬
‫ﻛﺎن ﻨﺎ ﻤ‬
‫ﻤﻼﺤظﺎت أﺨرى ـ ـ ـ ـ ـ ـ ـ ـ‬
‫توﻗﻴﻊ اﻟﺸﺎﻫد‬ ‫ﺘوقيع موظف اﻷﻤن‬
‫_______‬ ‫__________‬

‫ﻁﻭﺍﺑﻕ ﺍﻟﻧﺯﻻء ) ‪( Guest Floors‬‬

‫‪ .1‬ﻳﺟﺏ ﺍﻟﻘﻳﺎﻡ ﺑﺟﻭﻻﺕ ﻣﺳﺗﻣﺭﺓ ) ‪ ( Patrolling‬ﻋﻠﻰ ﺍﻟﻁﻭﺍﺑﻕ ﻭﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ‬
‫ﺃﻱ ﺃﻋﻁﺎﻝ ﺃﻭ ﺃﺧﻁﺎء ﻧﺟﺩﻫﺎ ﻟﻸﻗﺳﺎﻡ ﺍﻟﻣﺧﺗﺻﺔ‪.‬‬
‫‪ .2‬ﻓﻘﻁ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺫﻳﻥ ﻟﺩﻳﻬﻡ ﻋﻣﻝ ﺭﺳﻣﻲ ﺃﻭ ﺍﻟﻣﺻﺭﺡ ﻟﻬﻡ ﻳﺳﻣﺢ‬
‫ﻟﻬﻡ ﺑﺎﻟﺗﻭﺍﺟﺩ ﺑﺎﻟﻁﻭﺍﺑﻕ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺇﻳﻘﺎﻑ ﺃﻱ ﻣﺷﺑﻭﻫﻳﻥ ) ‪ ( Suspect‬ﻭﺳﺅﺍﻟـﻬﻡ ﺑﻁﺭﻳﻘـــﺔ ﻣــﺅﺩﺑﺔ )‬
‫‪applicable copyright law.‬‬

‫‪ (Politely way‬ﻟﻌﺩﻡ ﺇﺛﺎﺭﺓ ﺃﻱ ﺇﺯﻋﺎﺝ ﻟﻠﻧـﺯﻻء ﺍﻵﺧﺭﻳﻥ ﻭﺳﺅﺍﻟﻬﻡ ﻋﻥ‬

‫ﺇﻣﻛﺎﻧﻳﺔ ﺧﺩﻣﺗﻬﻡ ﺃﻭ ﺭﻗﻡ ﻏﺭﻓﺗﻬﻡ‪.‬‬

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 ‫‪ .4‬ﺇﺫﺍ ﺗﺄﻛﺩﺕ ﺃﻧﻪ ﻣﻥ ﺍﻟﻣﺷﺑﻭﻫﻳﻥ ﺃﻁﻠﺏ ﻣﻧﻪ ﺃﻥ ﻳﺭﺍﻓﻘﻙ ﻟﻐﺭﻓﺔ ﺍﻷﻣﻥ ﻭﻫﻧﺎﻙ‬
‫ﻳﺟﺏ ﺇﺑﻼﻍ ﺍﻟﻣﺷﺭﻑ ﻟﻳﻘﻭﻡ ﺑﺎﺳﺗﺟﻭﺍﺑﻪ ﻋﻥ ﺳﺑﺏ ﻭﺟﻭﺩﻩ ﺑﺎﻟﻁﻭﺍﺑﻕ ﻭﺗﻭﻗﻳﻌﻪ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻋﻠﻰ ﺗﻌﻬﺩ ﺑﻌﺩﻡ ﺍﻟﻌﻭﺩﺓ ﻭﺇﻻ ﺳﻭﻑ ﻳﺗﻡ ﺇﺑﻼﻍ ﺍﻟﺷﺭﻁﺔ ﻭﺃﺧﺫ ﺻﻭﺭﺗﻳﻥ‬
‫ﺷﺧﺻﻳﺗﻳﻥ ﻟﻪ ﻟﻠﺗﻌﻣﻳﻡ ﻋﻠﻳﻪ ﺑﻳﻥ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻭﻣﺭﺍﻓﻘﺗﻪ ﻟﺧﺎﺭﺝ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺇﺑﻼﻍ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻋﻧﻪ ﺇﺫﺍ ﺭﻓﺽ ﻣﻐﺎﺩﺭﺓ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .6‬ﻳﻣﻧﻊ ﺻﻌﻭﺩ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﻁﻭﺍﺑﻕ ﺍﻟﻧﺯﻻء ﺣﺗﻰ ﻟﻭ ﻛﺎﻧﻭﺍ ﺃﺻﺩﻗـﺎﺋﻬﻡ ﺇﻻ ﺑﻣﻭﺍﻓﻘﺔ‬
‫) ‪ ( Approval‬ﻣﺳﺑﻘﺔ ﻣﻥ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﻣﺷﺭﻓﻳﺔ‪.‬‬
‫‪ .7‬ﺃﻱ ﻣﻭﻅﻑ ﻳﺩﺧﻝ ﻏﺭﻓﺔ ﺍﻟﻧﺯﻳﻝ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻟﺩﻳﻪ ﻋﻣﻝ ﺭﺳﻣﻲ ﺑﻬﺎ‬
‫ﻭﺍﺳﺗﺧﺩﺍﻡ ﻣﻔﺗﺎﺣﻪ ﺍﻟﺧﺎﺹ ﻭﺗﻌﻠﻳﻕ ﻋﻠﻰ ﺍﻟﺑﺎﺏ ﻣﻥ ﺍﻟﺧﺎﺭﺝ ﻭﺭﻗﺔ ﺗﺩﻝ ﺃﻥ‬
‫ﺍﻟﻣﻭﻅﻑ ﺑﺎﻟﺩﺍﺧﻝ ﻟﻛﻲ ﻻ ﻳﺗﻔﺎﺟﺊ ﺍﻟﻧﺯﻳﻝ ﺑﻪ ﻋﻧﺩ ﺩﺧﻭﻟﻪ ﻭﻻﺳﺗﺑﻌﺎﺩ ﺍﻟﺷﺑﻬﺎﺕ‬
‫ﻋﻧﻪ ﻭﺗﺳﻬﻳﻼً ﻟﻣﻬﻣﺔ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺗﻧﻘﻝ ﺑﺎﻟﻁﻭﺍﺑﻕ‪.‬‬
‫‪ .8‬ﻋﺩﻡ ﻧﺳﻳﺎﻥ ﺑﺎﺏ ﻏﺭﻓﺔ ﺍﻟﻧﺯﻳﻝ ﻣﻔﺗﻭﺡ ﻋﻧﺩ ﺩﺧﻭﻟﻙ ﻟﻬﺎ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺇﻏﻼﻗﻪ‬
‫ﻭﻋﺩﻡ ﻓﺗﺣﻪ ﻷﻱ ﺃﺣﺩ ﻛﺎﻥ ﺣﺗﻰ ﻟﻭ ﺍﻟﻧﺯﻳﻝ ﻧﻔﺳﻪ ﺣﻔﺎﻅﺎ ً ﻋﻠﻰ ﺍﻟﺧﺻﻭﺻﻳﺔ‬
‫ﻭﻛﺈﺟﺭﺍء ﺃﻣﻧﻲ ﺇﺫﺍ ﺩﻕ ﻋﻠﻳﻙ ﺃﻱ ﺃﺣﺩ ﻓﻳﺟﺏ ﺍﻻﻋﺗﺫﺍﺭ ﻣﻧﻪ ﻭﻁﻠﺏ ﻣﺭﺍﺟﻌﺔ‬
‫ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﺗﺑﻠﻳﻎ ﻗﺳﻡ ﺍﻷﻣﻥ ﻓﻭﺭﺍً ﻣﻥ ﺍﻟﻬﺎﺗﻑ ﺍﻟﻣﻭﺟﻭﺩ ﺩﺍﺧﻝ ﺍﻟﻐﺭﻓﺔ‬
‫ﻋﻧﻪ‪.‬‬
‫‪ .9‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻥ ﺟﻣﻳﻊ ﺍﻟﻧﻭﺍﻓﺫ ﺍﻟﻣﻭﺯﻋﺔ ﺑﺎﻟﻁﻭﺍﺑﻕ ﻭﺍﻟﺗﻲ ﺗﺭﻣﻰ ﻓﻳﻬﺎ ﺍﻟﺑﻳﺎﺿﺎﺕ‬
‫ﻟﺗﺻﻝ ﺑﺎﻷﺳﻔﻝ ﻟﻠﻣﺻﺑﻐﺔ ﻣﻐﻠﻘﺔ ﻭﻓﺣﺹ ﺍﻟﺑﻳﺎﺿﺎﺕ ﺟﻳﺩﺍً ﻗﺑﻝ ﺭﻣﻳﻬﺎ ﻓﻳﻬﺎ‪.‬‬
‫‪.10‬ﺍﻟﺗﺄﻛﺩ ﺃﻥ ﺟﻣﻳﻊ ﺍﻟﻣﺳﺗﻭﺩﻋﺎﺕ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﻁﻭﺍﺑﻕ ﻣﻐﻠﻘﺔ‪.‬‬
‫‪.11‬ﺇﺫﺍ ﻭﺟﺩﺕ ﺃﻱ ﺑﺎﺏ ﻏﺭﻓﺔ ﻣﻔﺗﻭﺣﺔ ﻓﻳﺟﺏ ﺍﻟﺳﺅﺍﻝ ﻋﻥ ﺣﺎﻟﺔ ﺍﻟﻐﺭﻓﺔ ‪:‬‬
‫‌ﺃ‪ .‬ﻓﺈﺫﺍ ﻛﺎﻧﺕ ﻣﺳﻛﻭﻧﺔ ﻭﻛﺎﻥ ﺍﻟﻭﻗﺕ ﻣﺗﺄﺧﺭﺍ ﺑﻌﺩ ﺍﻟﺳﺎﻋﺔ ‪ 22.00‬ﺃﻏﻠﻕ ﺍﻟﺑﺎﺏ‬
‫ﺑﻬﺩﻭء ﻭﺍﻛﺗﺏ ﻟﺩﻳﻙ ﻣﻼﺣﻅﺔ ﻟﻳﺗﻡ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻟﻧـﺯﻳﻝ ﻓﻲ ﺍﻟﻳﻭﻡ ﺍﻟﺗﺎﻟﻲ‬
‫ﻹﺧﺑﺎﺭﻩ ﺑﺫﻟﻙ ﻭﺍﻟﺗﺄﻛﺩ ﺃﻥ ﺍﻟﻭﺿﻊ ﻁﺑﻳﻌﻲ ﺃﻣﺎ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻭﻗﺕ ﻗﺑﻝ ﺍﻟﺳﺎﻋﺔ‬
‫‪ 22.00‬ﻓﺩﻕ ﺍﻟﺑﺎﺏ ﻭﻋﻧﺩ ﺧﺭﻭﺝ ﺍﻟﻧـﺯﻳﻝ ﻋﺭﻑ ﻋﻥ ﻧﻔﺳﻙ ﻭﺃﺧﺑﺭﻩ ﺃﻧﻙ‬
‫ﻭﺟﺩﺕ ﺑﺎﺏ ﻏﺭﻓﺗﻪ ﻣﻔﺗﻭﺡ ﺃﺛﻧﺎء ﻗﻳﺎﻣﻙ ﺑﺟﻭﻟﺗﻙ ﺍﻟﺗﻔﻘﺩﻳﺔ ‪.‬‬
‫ﺏ‪ .‬ﺇﻣﺎ ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻟﻐﺭﻓﺔ ﻏﻳﺭ ﻣﺳﻛﻭﻧﺔ ﺃﻁﻠﺏ ﻣﻭﻅﻑ ﺁﺧﺭ ﻋﻠﻰ ﺍﻟﺟﻬﺎﺯ‬ ‫‌‬
‫ﻟﻠﺩﺧﻭﻝ ﻟﻠﻐﺭﻓﺔ ﻛﺷﺎﻫﺩ ﻭﻋﺩﻡ ﺗﺭﻙ ﺍﻟﻐﺭﻓﺔ ﻭﺍﻟﺑﻘﺎء ﻋﻧﺩﻫﺎ ﻟﺣﻳﻥ ﺣﺿﻭﺭﻩ‬
‫ﺛﻡ ﺍﻟﺗﺄﻛﺩ ﻣﻧﻬﺎ‪.‬‬
‫‪ .12‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻪ ﻻ ﺗﻭﺟﺩ ﻣﻔﺎﺗﻳﺢ ﻏﺭﻑ ﺧﺎﺭﺝ ﺍﻟﺑﺎﺏ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .13‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺣﻘﺎﺋﺏ ﺧﺎﺭﺝ ﺍﻟﻐﺭﻑ‪.‬‬

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 ‫‪ .14‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻝ ﺍﻟﻣﺻﺎﻋﺩ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .15‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻁﻔﺎﻳﺎﺕ ﺑﺎﻟﻁﺎﺑﻕ ﻭﺟﻣﻳﻊ ﺃﺟﻬﺯﺓ ﺍﻟﺳﻼﻣﺔ ﻭﺍﻹﻧﺫﺍﺭ ﻭﺃﻥ‬

‫ﺍﻟﻠﻭﺣﺎﺕ ﺍﻹﺭﺷﺎﺩﻳﺔ ﻣﺿﺎءﺓ ﻭﺍﻟﻣﺧﺎﺭﺝ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻁﻭﺍﺭﺉ ﻣﻔﺗﻭﺣﺔ ﻭﺧﺎﻟﻳﺔ‬
‫ﻣﻥ ﺃﻱ ﻋﻭﺍﺋﻕ‪.‬‬
‫ﺍﻷﻣﻭﺭ ﺍﻟﻭﺍﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﺗﺄﻛﺩ ﻣﻧﻬﺎ ﺑﺎﻟﻐﺭﻓﺔ ﻗﺑﻝ‬
‫ﺗﺄﺟﻳﺭﻫﺎ‬
‫ﻳﺟﺏ ﻓﺣﺹ ﺍﻟﻐﺭﻑ ﺑﺷﻛﻝ ﺩﻭﺭﻱ ﺍﻟﺧﺎﻟﻳﺔ ﻣﻥ ﺍﻟﻧﺯﻻء ﻣﺛﻝ‪:‬‬
‫‪ .1‬ﺗﻔﻘﺩ ﺍﻟﺑﺎﺏ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻪ ﻳﻐﻠﻕ ﺑﺷﻛﻝ ﺗﻠﻘﺎﺋﻲ ) ‪( Automatically‬‬
‫‪ .2‬ﺗﻔﻘﺩ ﺭﻗﻡ ﺍﻟﻐﺭﻓﺔ ﺃﻧﻪ ﻭﺍﺿﺢ‪.‬‬
‫‪ .3‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺳﻼﻣﺔ ﺃﻗﻔﺎﻝ ﺍﻟﻧﻭﺍﻓﺫ ) ‪ ( Lock‬ﻭﺍﻷﺑﻭﺍﺏ‪.‬‬
‫‪ .4‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻛﻳﻔﻳﺔ ﻋﻣﻝ ﺻﻧﺎﺩﻳﻕ ﺍﻷﻣﺎﻧﺎﺕ ﻭﺗﺟﺭﺑﺗﻬﺎ ‪.‬‬
‫‪ .5‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﺟﻭﺩ ﺭﻗﻡ ﻫﺎﺗﻑ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻷﻣﻥ ﻭﺭﻗﻡ ﻫﺎﺗﻑ‬
‫ﺍﻟﻁﻭﺍﺭﺉ‬
‫‪ .6‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻝ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻐﺭﻓﺔ‬
‫‪ .7‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻧﻅﺎﻓﺔ ﺍﻟﻌﺎﻣﺔ‬
‫‪ .8‬ﻣﻼﺣﻅﺔ ﺃﻱ ﺃﺧﻁﺎء ﺃﻭ ﻧﻭﺍﻗﺹ ﻟﻠﺗﺑﻠﻳﻎ ﻋﻧﻬﺎ ﻟﻸﻗﺳﺎﻡ ﺍﻟﻣﺧﺗﺻﺔ ﻛﺎﻹﺿﺎءﺓ‬
‫ﻭﺍﻟﺗﻛﻳﻳﻑ ﺃﻭ ﺍﻹﻛﺳﺳﻭﺍﺭﺍﺕ ‪.‬‬
‫‪ .9‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﺟﻭﺩ ﻧﺷﺭﺓ ﺧﺎﺻﺔ ﻋﻥ ﺍﻟﻔﻧﺩﻕ ) ‪ ( Brochure‬ﻭﻓﻳﻬﺎ ﺷﺭﺡ ﻋﻥ‬
‫ﻛﻝ ﺍﻟﻣﺭﺍﻓﻕ ﻭﺍﻟﺧﺩﻣﺎﺕ ﺍﻟﻣﺗﻭﻓﺭﺓ ﻭﻣﺛﺑﺕ ﻋﻠﻳﻬﺎ ﺍﻷﺳﻌﺎﺭ ﺣﺳﺏ ﺗﻌﻠﻳﻣﺎﺕ‬
‫ﻭﺯﺍﺭﺓ ﺍﻟﺳﻳﺎﺣﺔ‪.‬‬
‫‪.10‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﺟﻭﺩ ﺑﻁﺎﻗﺔ ﻓﻳﻬﺎ ﺍﺳﻡ ﺍﻟﻔﻧﺩﻕ ﻭﺭﺳﻡ ﺗﻭﺿﻳﺣﻲ ﻟﻠﻣﻭﻗﻊ ﺑﻠﻐﺔ ﺍﻟﺑﻠﺩ‬
‫ﺍﻟﻣﺣﻠﻳﺔ ﻭﺍﻹﻧﺟﻠﻳﺯﻳﺔ ﻟﻳﺣﺗﻔﻅ ﺑﻬﺎ ﺍﻟﻧـﺯﻳﻝ ﺃﺛﻧﺎء ﺗﻧﻘﻠﻪ ﺍﻟﺧﺎﺭﺝ ﻭﻟﻳﺳﺗﻌﻳﻥ ﺑﻬﺎ‬
‫ﻟﻠﺭﺟﻭﻉ ﻟﻠﻔﻧﺩﻕ ‪.‬‬
‫‪.11‬ﺿﺭﻭﺭﺓ ﻭﺟﻭﺩ ﻣﻧﻔﺿﺔ ﺧﺎﺻﺔ ﻟﻠﺳﺟﺎﺋﺭ‬
‫‪.12‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻌﻳﻥ ﺍﻟﺳﺣﺭﻳﺔ ﻭﻭﺟﻭﺩ ﺧﺎﺭﻁﺔ ﺍﻟﻣﺧﺎﺭﺝ ﻣﻌﻠﻘﺔ ﺧﻠﻑ ﺍﻟﺑﺎﺏ‬
‫ﻭﻋﻠﻳﻬﺎ ﺍﻹﺭﺷﺎﺩﺍﺕ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪.13‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻟﻐﺭﻓﺔ ﺳﺎﻛﻧﺔ ﺃﻭ ﺍﺿﻁﺭﺭﺕ ﻟﺩﺧﻭﻟﻬﺎ ﻻ ﺗﺣﺭﻙ ﺃﻱ ﺃﻭﺭﺍﻕ ﻣﻥ‬

‫ﻣﻛﺎﻧﻬﺎ ﺃﻭ ﺗﻐﻳﺭ ﺗﺭﺗﻳﺑﻬﺎ ﻭﻻ ﺗﻠﻣﺱ ﺃﻱ ﺭﻣﻭﺯ ﻣﺗﻌﻠﻘﺔ ﺑﺎﻟﺩﻳﻥ ﻣﺛﻝ ﺳﺟﺎﺩﺓ‬
‫ﺍﻟﺻﻼﺓ ‪.‬‬
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 ‫ﻣﻬﺎﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩ ﺑﺎﻟﻛﺭﺍﺝ )‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪( Parking‬‬
‫ﻳﻣﻧﻊ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﺍﻻﺻﻁﻔﺎﻑ ﺩﺍﺧﻝ ﻛﺭﺍﺝ ﺍﻟﻔﻧﺩﻕ ﻟﺗﻭﻓﻳﺭ ﺃﻛﺑﺭ‬
‫ﻣﺳﺎﺣﺔ ﻭﺗﻬﻳﺋﺗﻬﺎ ﻟﻠﺿﻳﻭﻑ ﻭﺗﺟﻬﻳﺯ ﻭﺳﺎﺋﻝ ﺍﻟﺭﺍﺣﺔ ) ‪ ( Comfort‬ﻭﺍﻟﺧﺻﻭﺻﻳﺔ‬
‫ﻭﺍﻷﻣﺎﻥ ﻟﻬﻡ ﻋﺩﺍ ﺍﻟﻣﺩﺭﺍء ﻓﻳﺳﻣﺢ ﻟﻬﻡ ﺑﺎﻟﺩﺧﻭﻝ ﺑﻣﻭﺟﺏ ﺗﺻﺭﻳﺢ ﻳﺻﺩﺭ ﻣﻥ ﻗﺳﻡ‬
‫ﺍﻷﻣﻥ ﻭﻣﻭﻗﻊ ﻣﻥ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻧﻔﺳﻪ ﻭﺗﻭﺟﺩ ﻧﺳﺧﺔ ﻣﻧﻪ ﻣﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ‬
‫ﻋﻠﻰ ﻣﺩﺧﻝ ﺍﻟﻛﺭﺍﺝ ﻟﻣﻁﺎﺑﻘﺔ ﺍﻷﺳﻣﺎء ﺍﻟﺗﻲ ﻟﺩﻳﻪ ﺑﺎﻟﺗﺻﺎﺭﻳﺢ ) ‪ ( Permit‬ﺍﻟﺗﻲ ﻣﻊ‬
‫ﺍﻟﻣﺩﺭﺍء ﻋﻧﺩ ﺩﺧﻭﻟﻬﻡ ﻣﻥ ﺑﺎﺏ ﺍﻟﻛﺭﺍﺝ ﻣﺛﻝ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫ﻧﻣﻭﺫﺝ ﻛﺷﻑ ﺳﻳﺎﺭﺍﺕ ﺍﻟﻣﻭﻅﻔﻳﻥ‬

‫ﺭﻗﻡ‬ ‫ﻫﺎﺗﻑ‬ ‫ﺭﻗﻡ‬ ‫ﻭﻅﻳﻔﺗﻪ‬ ‫ﺍﺳﻡ ﺻﺎﺣﺏ‬ ‫ﻟﻭﻧﻬﺎ‬ ‫ﻧﻭﻋﻬﺎ‬ ‫ﺭﻗﻡ‬

‫ﺍﻟﺗﺻﺭﻳﺢ‬ ‫ﻗﺳﻣﻪ‬ ‫ﻫﺎﺗﻔﻪ‬ ‫ﺍﻟﺳﻳﺎﺭﺓ‬ ‫ﺍﻟﺳﻳﺎﺭﺓ‬

‫ﻭﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩ ﺑﺎﻟﻛﺭﺍﺝ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫‪ .1‬ﻣﺭﺍﻗﺑﺔ ﺣﺭﻛﺔ ﺍﻟﺩﺧﻭﻝ ﻭﺍﻟﺧﺭﻭﺝ ﻭﺑﺣﺎﻻﺕ ﺍﻟﺧﻁﺭ ﺍﻟﺗﻲ ﺳﻭﻑ ﻳﺗﻡ ﺍﻟﺗﻌﺭﻑ‬
‫ﻋﻠﻳﻬﺎ ﻓﻲ ﺍﻟﺟﺯء ﺍﻟﺧﺎﺹ ﺑﺣﺎﻻﺕ ﺣﺩﻭﺙ ﺣﺭﺏ ﺃﻭ ﺇﺭﻫﺎﺏ ﺳﺗﻛﻭﻥ ﺃﻳﺿﺎ ً ﻣﻬﻣﺔ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺃﺧﺫ ﻛﺎﻣﻝ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻣﻥ ﺭﺧﺻﺔ ﺍﻟﻣﺭﻛﺑﺔ ﻭﺭﺧﺻﺔ‬
‫ﺍﻟﺳﺎﺋﻕ ) ‪ ( Driving License‬ﻭﺗﺳﺟﻳﻠﻬﺎ ﻟﺩﻳﻪ ﻓﻲ ﺍﻟﺳﺟﻝ ﺍﻟﺧﺎﺹ ﻣﻥ ﻛﻝ‬
‫ﺍﻟﺿﻳﻭﻑ ﺑﻼ ﺍﺳﺗﺛﻧﺎء ﻭﺗﻔﺗﻳﺷﻬﺎ ﻛﺎﻣﻼً‪.‬‬
‫‪ .2‬ﺃﺧﺫ ﺟﻭﻟﻪ ﺗﻔﻘﺩﻳﻪ ﺑﺎﻟﻛﺭﺍﺝ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻣﺭﻛﺑﺎﺕ ﻭﺍﻹﻁﺎﺭﺍﺕ ﻭﺍﻟﻬﻳﻛﻝ‬
‫ﻭﺍﻷﺿﻭﺍء ﻭﺗﺳﺟﻳﻝ ﺃﻱ ﻋﻳﻭﺏ ﻳﺟﺩﻫﺎ ﻭﺗﺑﻠﻳﻎ ﺃﺻﺣﺎﺑﻬﺎ ﻋﻧﻬﺎ ﻋﻧﺩ ﺭﺟﻭﻋﻬﻡ‬
‫‪applicable copyright law.‬‬

‫ﺑﺩﻭﻥ ﻟﻣﺱ ﺟﺳﻡ ﺍﻟﻣﺭﻛﺑﺔ ﻧﻬﺎﺋﻳﺎ ً ﻻﺣﺗﻣﺎﻝ ﻭﺟﻭﺩ ﺟﺭﺱ ﺇﻧﺫﺍﺭ‪.‬‬

‫‪ .3‬ﻣﺭﺍﻗﺑﺔ ﺃﻱ ﺗﺳﺭﺏ ﺯﻳﻭﺕ ﺃﻭ ﻣﺎء ﻣﻥ ﺍﻟﺳﻳﺎﺭﺍﺕ ﺃﻭ ﺃﺻﻭﺍﺕ ﻏﺭﻳﺑﺔ‪.‬‬
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 ‫‪ .4‬ﺗﻔﻘﺩ ﺣﺎﻟﺔ ﺍﻟﺯﺟﺎﺝ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻥ ﺍﻷﺑﻭﺍﺏ ﻣﻐﻠﻘﺔ ﺑﺎﻟﻧﻅﺭ ﻓﻘﻁ ﻟﻬﺎ ﻣﻥ ﺧﻼﻝ‬
‫ﺍﻟﺯﺟﺎﺝ ﻟﻠﺩﺍﺧﻝ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .5‬ﻣﺭﺍﻗﺑﺔ ﺍﻟﺧﻁﻭﻁ ﻭﺍﻟﺗﻣﺩﻳﺩﺍﺕ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﻛﺭﺍﺝ ﻋﻠﻰ ﺍﻷﺭﺽ ﻭﺍﻷﺳﻘﻑ‬

‫ﻭﺗﺑﻠﻳﻎ ﺍﻟﺻﻳﺎﻧﺔ ﻋﻥ ﺃﻱ ﺧﻠﻝ‪.‬‬
‫‪ .6‬ﺗﻔﻘﺩ ﻁﻔﺎﻳﺎﺕ ﻭﺧﺭﺍﻁﻳﻡ ﺍﻟﺣﺭﻳﻕ ﻭﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻓﻳﻪ‪.‬‬
‫‪ .7‬ﺗﻔﻘﺩ ﺃﻱ ﺃﺟﺳﺎﻡ ﻏﺭﻳﺑﺔ ﺩﺍﺧﻝ ﺃﻭ ﺣﻭﻝ ﺍﻟﻛﺭﺍﺝ ﻭﺍﻟﺗﺑﻠﻳﻎ ﻋﻧﻬﺎ ﻟﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ‪.‬‬
‫‪ .8‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﻧﺷﺎﻁﺎﺕ ﻏﻳﺭ ﻗﺎﻧﻭﻧﻳﺔ ) ‪ (Illegal activities‬ﺃﻭ‬
‫ﻣﺧﺎﻟﻔﺔ ﻟﻶﺩﺍﺏ ﺩﺍﺧﻝ ﺍﻟﻛﺭﺍﺝ‪.‬‬
‫‪ .9‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﺃﺷﺧﺎﺹ ﻣﺷﺑﻭﻫﻳﻥ ﺃﻭ ﻣﺭﻛﺑﺎﺕ ﻣﺷﺑﻭﻫﺔ ﻭﺗﺑﻠﻳﻎ‬
‫ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻋﻥ ﺃﻱ ﻣﺭﻛﺑﺔ ﻳﺷﺗﺑﻪ ﻓﻳﻬﺎ ﺃﻭ ﻓﻲ ﺭﻗﻣﻬﺎ‪.‬‬
‫‪.10‬ﻣﺳﺎﻋﺩﺓ ﺍﻟﺿﻳﻭﻑ ﻋﻠﻰ ﺇﻳﺟﺎﺩ ﻣﺻﻑ ﺟﻳﺩ ﻭﺃﻣﻥ ﻭﻣﻧﻊ ﺣﺩﻭﺙ ﺃﻱ ﺍﺿﻁﺭﺍﺏ‬
‫ﺑﺎﻟﺳﻳﺭ‪.‬‬
‫‪.11‬ﻣﻧﻊ ﺃﻱ ﺍﺻﻁﻔﺎﻑ ﺧﺎﻁﺊ ﻗﺩ ﻳﺗﺳﺑﺏ ﺑﺈﻏﻼﻕ ﺃﻭ ﺇﻋﺎﻗﺔ ﻣﺩﺧﻝ ﺍﻟﻛﺭﺍﺝ ﺃﻭ‬
‫ﺇﻋﺎﻗﺔ ﺍﻟﺣﺭﻛﺔ ﺃﻭ ﻳﻌﺭﺽ ﺍﻟﻣﺭﻛﺑﺎﺕ ﻟﻠﺧﻁﺭ‪.‬‬
‫‪.12‬ﺍﻟﺗﺭﺣﻳﺏ ﺑﺎﻟﺿﻳﻭﻑ ﻭﺇﺭﺷﺎﺩﻫﻡ ﻟﻠﻣﺻﺎﻋﺩ‪.‬‬
‫‪.13‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻹﺿﺎءﺓ ﻭﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﻣﻧﺎﻁﻕ ﻣﻅﻠﻣﺔ‪.‬‬
‫‪.14‬ﻋﺩﻡ ﻭﺟﻭﺩ ﻋﻭﺍﺋﻕ ﺑﺎﻟﻣﻣﺭﺍﺕ‪.‬‬
‫‪.15‬ﻣﻧﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻣﻥ ﺍﻟﺩﺧﻭﻝ ﺃﻭ ﺍﻟﺧﺭﻭﺝ ﻣﻥ ﺍﻟﻛﺭﺍﺝ ﻭﺍﻟﻁﻠﺏ ﻣﻧﻬﻡ ﺑﺎﻻﻟﺗﺯﺍﻡ‬
‫ﺑﺎﻟﻣﺩﺧﻝ ﺍﻟﺧﺎﺹ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪.16‬ﻳﻣﻧﻊ ﺇﺧﺭﺍﺝ ﺃﻱ ﻣﻭﺍﺩ ﻣﻥ ﺍﻟﻛﺭﺍﺝ‬
‫ﺃﻣﺎ ﺑﺎﻟﻧﺳﺑﺔ ﻟﻠﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﺳﺅﻭﻟﻳﻥ ﻋﻥ ﺻﻑ ﻣﺭﻛﺑﺎﺕ ﺍﻟﺿﻳﻭﻑ ﻓﻳﺟﺏ ﻋﻠﻰ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻗﻳﺎﺩﺗﻬﻡ ﺍﻟﻣﺭﻛﺑﺔ ﺑﺷﻛﻝ ﺁﻣﻥ ﻭﺳﻠﻳﻡ ﺩﻭﻥ ﺳﺭﻋﺔ ﺃﻭ ﺗﻬﻭﺭ ﺃﻭ ﻻ‬
‫ﻣﺑﺎﻻﺓ ‪.‬‬
‫‪ .2‬ﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻟﻬﻡ ﺑﻣﻐﺎﺩﺭﺓ ﺣﺩﻭﺩ ﺍﻟﻔﻧﺩﻕ ﺑﻬﺎ‪.‬‬
‫‪ .3‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻁﺭﻳﻘﺔ ﺻﻔﻬﺎ ﺑﺷﻛﻝ ﺻﺣﻳﺢ ﻟﺗﺟﻧﺏ ﺍﻟﺣﻭﺍﺩﺙ ﺃﻭ ﺃﻱ ﺃﺿﺭﺍﺭ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﻭﺑﺷﻛﻝ ﻋﺎﻡ ﻓﺈﻥ ﺍﻟﺑﻁﺎﻗﺔ ﺍﻟﺗﻲ ﺗﻌﻁﻰ ﻟﻠﺿﻳﻑ ﻭﺍﻟﻣﺳﺟﻝ ﻋﻠﻳﻬﺎ ﺭﻗﻡ ﻣﺭﻛﺑﺗﻪ‬
‫ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻣﺛﺑﺕ ﻋﻠﻳﻬﺎ ﺍﻟﺗﺎﻟﻲ‪:‬‬
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 ‫‪ .1‬ﺭﻗﻡ ﻣﺭﻛﺑﺗﻪ ﻭﻧﻭﻋﻬﺎ ﻭﻟﻭﻧﻬﺎ ﻭﺭﻗﻡ ﺑﻁﺎﻗﺗﻪ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﺭﻗﻡ ﻫﺎﺗﻑ ﻗﺳﻡ ﺍﻷﻣﺎﻧﺎﺕ ﻟﻼﺗﺻﺎﻝ ﺑﻬﻡ ﻟﺗﺟﻬﻳﺯ ﺍﻟﻣﺭﻛﺑﺔ ﻟﻪ ﻗﺑﻝ ﺧﺭﻭﺟﻪ ﺇﺫﺍ‬
‫ﺃﺭﺍﺩ‪.‬‬
‫‪ .3‬ﻛﺗﺎﺑﺔ ﺃﻗﺻﻰ ﻣﺩﺓ ﻳﻣﻛﻥ ﺍﺳﺗﻐﺭﺍﻗﻬﺎ ﻹﺣﺿﺎﺭ ﺳﻳﺎﺭﺗﻪ ﻟﻌﺩﻡ ﺗﺄﺧﻳﺭ ﺍﻟﺿﻳﻭﻑ‬
‫ﻭﺇﻋﻁﺎء ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﺭﺻﺔ ﺍﻟﻛﺎﻓﻳﺔ ﻹﺣﺿﺎﺭ ﺍﻟﻣﺭﻛﺑﺔ‪.‬‬
‫‪ .4‬ﺗﺛﺑﻳﺕ ﻋﺩﻡ ﻣﺳﺅﻭﻟﻳﺔ ﺍﻟﻔﻧﺩﻕ ﺗﺟﺎﻩ ﺍﻷﺷﻳﺎء ﺍﻟﻣﺗﺭﻭﻛﺔ ﺩﺍﺧﻝ ﺍﻟﺳﻳﺎﺭﺓ ﺇﺫﺍ ﻓﻘﺩﺕ‬
‫ﺃﻭ ﺗﻌﻁﻠﺕ‪.‬‬
‫‪ .5‬ﺿﺭﻭﺭﺓ ﺍﻹﺑﻼﻍ ﻋﻥ ﺃﻱ ﺿﺭﺭ ﺑﺎﻟﺳﻳﺎﺭﺓ ﻗﺑﻝ ﻣﻐﺎﺩﺭﺓ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .6‬ﺗﺛﺑﻳﺕ ﺃﻳﺿﺎ ﻋﺩﻡ ﻣﺳﺅﻭﻟﻳﺔ ﺍﻟﻔﻧﺩﻕ ﻋﻥ ﺍﻷﺿﺭﺍﺭ ﺍﻟﺗﻲ ﺗﺣﺩﺙ ﻧﺗﻳﺟﺔ ﺍﻟﻛﻭﺍﺭﺙ‬
‫ﺍﻟﻁﺑﻳﻌﻳﺔ ﺃﻭ ﺍﻟﺳﺭﻗﺔ )ﺭﻏﻡ ﻭﺟﻭﺩ ﺍﻟﺭﻗﺎﺑﺔ(‪.‬‬
‫‪ .7‬ﻻ ﺗﻭﺟﺩ ﺍﻟﺻﻼﺣﻳﺔ ﻷﻱ ﻣﻭﻅﻑ ﺑﺗﻐﻳﻳﺭ ﻫﺫﻩ ﺍﻟﻘﺭﺍﺭﺍﺕ‪.‬‬
‫‪ .8‬ﻳﺟﺏ ﺗﺳﺟﻳﻝ ﺃﻳﺿﺎ ً ﺃﻥ ﺣﺎﻣﻝ ﺍﻟﺑﻁﺎﻗﺔ ﻟﻪ ﺍﻟﺣﻕ ﺑﺎﺳﺗﻼﻡ ﺍﻟﺳﻳﺎﺭﺓ ﻟﺫﺍ ﻳﺭﺟﻰ‬
‫ﺍﻟﺣﺭﺹ ﻋﻠﻳﻬﺎ ﻭﻋﺩﻡ ﺇﻋﻁﺎﺋﻬﺎ ﻷﻱ ﺷﺧﺹ ﺁﺧﺭ‪.‬‬

‫ﻣﻬﺎﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻣﺩﺧﻝ ﺍﻟﻔﻧﺩﻕ‪:‬‬

‫ﻳﺟﺏ ﻋﺩﻡ ﺗﺭﻙ ﺍﻟﻣﺩﺧﻝ ﺍﻟﺭﺋﻳﺳﻲ ﻟﻠﻔﻧﺩﻕ ﻭﺍﻟﻠﻭﺑﻲ ) ‪ ( Lobby‬ﺩﻭﻥ ﻣﺭﺍﻗﺑﺔ‬
‫ﺣﻳﺙ ﻻﺑﺩ ﻣﻥ ﻭﺟﻭﺩ ﺗﻐﻁﻳﺔ ﺃﻣﻧﻳﺔ ﻛﺎﻣﻠﺔ ﻋﻠﻰ ﻣﺩﺍﺭ ‪ 24‬ﺳﺎﻋﺔ ﻭﺗﺷﻣﻝ ﻭﻅﻳﻔﺗﻪ‬
‫ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﻣﺭﺍﻗﺑﺔ ﺣﺭﻛﺔ ﺍﻟﺩﺧﻭﻝ ﻭﺍﻟﺧﺭﻭﺝ‪:‬‬
‫‌ﺃ‪ .‬ﻟﻸﺷﺧﺎﺹ ﺍﻟﻣﺷﺑﻭﻫﻳﻥ ﻭﺍﻋﺗﺭﺍﺿﻬﻡ ﻭﺍﻟﺗﺩﺧﻝ ﺍﻟﺳﺭﻳﻊ ﻓﻭﺭ ﺩﺧﻭﻟﻬﻡ ﻣﻥ‬
‫ﺍﻟﺑﺎﺏ ﺑﺳﺅﺍﻟﻬﻡ ﻋﻥ ﺇﻣﻛﺎﻧﻳﺔ ﺧﺩﻣﺗﻬﻡ ﻭﻣﺗﺎﺑﻌﺔ ﺗﺣﺭﻛﺎﺗﻬﻡ ﻭﺗﻧﻘﻠﻬﻡ ﺑﻳﻥ‬
‫ﺍﻟﻁﻭﺍﺑﻕ ﻭﺍﻟﻣﻁﺎﻋﻡ ﻭﺍﻟﻣﻣﺭﺍﺕ ﻭﺣﺗﻰ ﺍﻟﻣﺭﺍﻓﻕ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫‌ﺏ‪ .‬ﺍﻟﻁﺭﻭﺩ ﻭﺍﻟﺣﻘﺎﺋﺏ ﺍﻟﻣﺷﺑﻭﻫﺔ‪.‬‬
‫‪ .2‬ﻣﺳﺎﻋﺩﺓ ﺍﻟﺿﻳﻭﻑ ﻓﻲ ﻣﺭﺍﻓﻘﺗﻬﻡ ﻟﻠﺟﻬﺔ ﺍﻟﺗﻲ ﻳﻘﺻﺩﻭﻧﻬﺎ‪.‬‬
‫‪ .3‬ﻣﺳﺎﻋﺩﺓ ﺑﺎﻗﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻓﻲ ﺧﺩﻣﺔ ﺍﻟﺿﻳﻭﻑ ﻓﻲ ﺫﻟﻙ ﺍﻟﻣﻛﺎﻥ ﻣﺛﻝ ﻓﺗﺢ‬
‫‪applicable copyright law.‬‬

‫ﺍﻷﺑﻭﺍﺏ ﻭﺣﻣﻝ ﺍﻟﺣﻘﺎﺋﺏ‪.‬‬

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 ‫‪ .4‬ﺗﻔﻘﺩ ﺍﻹﻧﺎﺭﺓ ﻭﺍﻟﺗﻛﻳﻳﻑ ﻭﻣﺳﺗﻭﻯ ﺍﻟﻧﻅﺎﻓﺔ ﻭﺍﻟﺩﻳﻛﻭﺭ ﻭﺍﻟﺗﺣﻑ ﻭﺍﻟﻠﻭﺣﺎﺕ‬
‫ﻭﺍﻷﺷﻛﺎﻝ ﻭﺍﻟﻣﺻﺎﻋﺩ ﻭﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ ﺃﻱ ﺃﺧﻁﺎء ﻣﻭﺟﻭﺩﺓ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .5‬ﺗﻔﻘﺩ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺣﺭﻳﻕ ﻭﺍﻹﻁﻔﺎء ﻭﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻓﻲ ﺍﻟﻠﻭﺑﻲ‪.‬‬

‫‪ .6‬ﻣﻧﻊ ﺍﻟﺑﺎﻋﺔ ﺍﻟﻣﺗﺟﻭﻟﻳﻥ ﻭﺍﻟﻣﺗﺳﻭﻟﻳﻥ ﻣﻥ ﺍﻟﺩﺧﻭﻝ‪.‬‬
‫ﻣﻬﺎﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﺗﻧﻘﻝ‬
‫‪ .1‬ﺍﻟﺳﻳﺭ ﺑﺳﺭﻋﺔ ﻣﻌﻘﻭﻟﺔ ﻭﻋﺩﻡ ﺍﻟﺭﻛﺽ ﻭﺍﻟﻅﻬﺭ ﻭﺍﻟﺭﺃﺱ ﻣﺭﻓﻭﻋﻳﻥ ﺩﻭﻥ‬
‫ﺍﻟﺗﺣﺩﻳﻕ ) ‪ ( Staring‬ﺃﻭ ﺍﻟﻧﻅﺭ ﻟﻠﺧﻠﻑ ﺑﺷﻛﻝ ﻣﻠﻔﺕ ﻟﻼﻧﺗﺑﺎﻩ ﻟﻌﺩﻡ ﺇﺛﺎﺭﺓ‬
‫ﺍﻟﺭﻋﺏ ﻟﺩﻯ ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﺍﻟﺷﻙ ﻟﺩﻳﻬﻡ ﺑﻭﺟﻭﺩ ﺧﻁﺭ ﺃﻭ ﺃﻧﻬﻡ ﻣﺭﺍﻗﺑﻭﻥ ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﺗﺣﺩﻳﺩ ﺧﻁ ﺍﻟﺳﻳﺭ ﻭﻧﻘﻁﺔ ﺍﻟﺑﺩﺍﻳﺔ ﻭﺍﻟﻌﻭﺩﺓ ﻟﻬﺎ ﻭﺍﻟﺗﺑﻠﻳﻎ ﺍﻟﻣﺳﺗﻣﺭ ﻋﻥ ﺃﻱ‬
‫ﺃﻋﻁﺎﻝ ﻭﻛﺗﺎﺑﺗﻬﺎ ﻟﻣﺭﺍﺟﻌﺗﻬﺎ ﻓﻳﻣﺎ ﺑﻌﺩ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺗﺻﻠﻳﺣﻬﺎ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺃﻥ ﺗﺷﻣﻝ ﺍﻟﺟﻭﻟﺔ ﺧﺎﺭﺝ ﻭﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .4‬ﺍﻟﺗﻐﻳﻳﺭ ﺍﻟﻣﺳﺗﻣﺭ ﻟﻣﻭﻋﺩ ﺍﻟﺯﻳﺎﺭﺍﺕ ﺍﻟﺗﻔﻘﺩﻳﺔ ﻟﻸﻗﺳﺎﻡ ﻭﺍﻟﻣﺭﺍﻓﻕ ﻭﺇﺷﻌﺎﺭ ﺑﺎﻗﻲ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻭﺟﻭﺩﻧﺎ‪.‬‬
‫‪ .5‬ﺍﻻﺧﺗﻼﻁ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﻟﻠﺣﺻﻭﻝ ﻋﻠﻰ ﻣﻌﻠﻭﻣﺎﺕ ﻣﻧﻬﻡ ﺗﻔﻳﺩﻧﺎ ﻓﻲ ﺗﺣﻘﻳﻕ ﻫﺩﻓﻧﺎ‬
‫ﻭﺧﺩﻣﺔ ﺍﻟﻣﺻﻠﺣﺔ ﺍﻟﻌﺎﻣﺔ ﺿﺩ ﺃﻱ ﻣﺻﺎﻟﺢ ﺷﺧﺻﻳﺔ‪.‬‬
‫‪ .6‬ﺗﻭﺟﺩ ﺍﻋﺗﺑﺎﺭﺍﺕ ﺧﺎﺻﺔ ﻟﻠﺟﻭﻻﺕ ﺍﻟﺗﻔﻘﺩﻳﺔ ﻓﻲ ﺑﻌﺽ ﺍﻟﻣﻧﺎﻁﻕ ﺍﻟﺣﺳﺎﺳﺔ‬
‫ﻛﺎﻟﻣﺳﺎﺑﺢ ﻭﺍﻟﻣﻁﺎﻋﻡ ﻓﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﺯﻳﺎﺭﺍﺗﻧﺎ ﻟﻬﺫﻩ ﺍﻟﻣﻭﺍﻗﻊ ﺳﺭﻳﻌﺔ ﺩﻭﻥ‬
‫ﺗﻭﻗﻑ‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﺃﻥ ﺍﻟﻐﺭﻑ ﺍﻟﻣﻳﻛﺎﻧﻳﻛﻳﺔ ) ‪ ( Mechanical Rooms‬ﻣﻐﻠﻘﺔ ﻣﺛﻝ‬
‫ﻏﺭﻓﺔ ﺍﻟﺑﻭﻳﻠﺭ ﻭﺍﻟﺑﺧﺎﺭ ﻭﺍﻟﺗﺑﺭﻳﺩ ﻭﺍﻟﺗﺩﻓﺋﺔ ﻭﻏﺭﻑ ﺍﻟﻛﻬﺭﺑﺎء‪.‬‬
‫‪ .8‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻁﺭﻳﻘﺔ ﺗﻌﺎﻣﻝ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻓﻳﻣﺎ ﺑﻳﻧﻬﻡ ﻭﻣﻥ ﺟﻬﺔ ﺃﺧﺭﻯ ﻣﻊ ﺍﻟﺿﻳﻭﻑ‬
‫ﻭﻣﺭﺍﻗﺑﺔ ﻛﻔﺎءﺓ ﺃﺩﺍﺋﻬﻡ ﻭﻣﺣﺎﻭﻟﺔ ﻣﺳﺎﻋﺩﺗﻬﻡ ﻭﻣﺩﻯ ﺍﻟﺗﺯﺍﻣﻬﻡ ﺑﻘﻭﺍﻧﻳﻥ ﺍﻟﺻﺣﺔ‬
‫ﻭﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‪.‬‬
‫‪ .9‬ﺇﻳﻘﺎﻑ ﺃﻱ ﻧﺷﺎﻁﺎﺕ ﻣﺧﺎﻟﻔﺔ ﻟﻘﺎﻧﻭﻥ ﺍﻟﺑﻠﺩ ﺃﻭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻵﺩﺍﺏ ﻭﺍﻷﺧﻼﻕ‬
‫ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫‪.10‬ﻣﺣﺎﻭﻟﺔ ﻣﻧﻊ ﺃﻱ ﺟﺭﺍﺋﻡ ﻭﺣﻝ ﺍﻟﻣﺷﺎﻛﻝ ﻗﺑﻝ ﻭﻗﻭﻋﻬﺎ‪.‬‬
‫‪.11‬ﻣﻧﻊ ﺃﻱ ﺷﺧﺹ ﻣﻥ ﺍﻟﺗﺻﻭﻳﺭ ) ‪ ( Photography‬ﺑﺎﻟﻔﻧﺩﻕ ﺳﻭﺍء ﻣﻥ ﺍﻟﺩﺍﺧﻝ‬
‫‪applicable copyright law.‬‬

‫ﺃﻭ ﺍﻟﺧﺎﺭﺝ ﺇﻻ ﺑﺗﺻﺭﻳﺢ ﺭﺳﻣﻲ ﻣﻥ ﻗﺳﻡ ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﻌﺎﻣﺔ ﻷﻧﻪ ﻳﺗﻘﺻﺩ‬

‫‪Hotel‬‬ ‫ﺍﻟﺑﻌﺽ ﺃﺣﻳﺎﻧﺎ ً ﺗﺻﻭﻳﺭ ﺃﻱ ﺧﻠﻝ ﻟﻺﺳﺎءﺓ ﻟﺳﻣﻌﺔ ﺍﻟﻔﻧـﺩﻕ )‬

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 ‫‪ ( Decorations‬ﺃﻭ‬ ‫‪ ( reputation‬ﺃﻭ ﺳﺭﻗﺔ ﺍﻟﺗﺻﺎﻣﻳﻡ ﻭﺍﻟﺩﻳﻛﻭﺭﺍﺕ )‬
‫ﺩﺭﺍﺳﺔ ﺍﻟﻣﺩﺍﺧﻝ ﻭﺍﻟﻣﺧﺎﺭﺝ ﻭﺍﻻﻣﺎﻛﻥ ﺍﻟﺣﺳﺎﺳﺔ ﻭﻣﻥ ﺛﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻰ ﺗﻐﺭﺓ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻟﻠﺩﺧﻭﻝ ﻣﻧﻬﺎ ﻭﺍﺣﺩﺍﺙ ﺧﻠﻝ ﺍﻣﻧﻲ ‪.‬‬

‫‪.12‬ﺗﺧﺗﻠﻑ ﻣﻬﻣﺔ ﻣﻭﻅﻑ ﺍﻻﻣﻥ ﺍﻟﻣﺗﻧﻘﻝ ﻗﻠﻳﻼ ﻋﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻻﺧﺭﻳﻥ ﻓﻲ‬
‫ﻣﻭﺿﻭﻉ ﻣﺭﺍﻗﺑﺔ ﺍﻻﺷﺧﺎﺹ ﺍﻟﻣﺷﺑﻭﻫﻳﻥ ﺣﻳﺙ ﻳﻘﻭﻡ ﺑﺗﻁﺑﻳﻕ ﻣﺑﺩﺃ ﺍﻟﻣﺭﺍﻗﺑﺔ‬
‫ﺍﻟﻌﻛﺳﻳﺔ ﺃﻱ ﺍﺷﻌﺎﺭ ﺍﻟﺷﺧﺹ ﺍﻟﻣﺷﺑﻭﻩ ﺑﺄﻧﻪ ﻏﻳﺭ ﻣﺭﺍﻗﺏ ﻭﺑﺄﻧﻪ ﻳﺣﻘﻕ ﻧﺟﺎﺡ ﻓﻲ‬
‫ﺍﺧﺗﺭﺍﻗﻪ ﻟﻠﺣﺎﺟﺯ ﺍﻻﻣﻧﻲ ﻭﻓﻲ ﺍﻟﺣﻘﻳﻘﺔ ﻳﻛﻭﻥ ﻫﻭ ﺗﺣﺕ ﺍﻟﻣﺭﺍﻗﺑﺔ ﺑﻬﺩﻑ ﻣﻌﺭﻓﺔ‬
‫ﺍﻟﻣﺯﻳﺩ ﻋﻥ ﻫﻭﻳﺗﻪ ﻭﺍﻫﺩﺍﻓﻪ ﻭﺗﺣﺭﻛﺎﺗﻪ ﻷﻥ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺗﻧﻘﻝ ﻟﻳﺱ ﻓﻲ‬
‫ﻣﻛﺎﻥ ﻣﺣﺩﺩ ﺑﻝ ﻳﺗﺣﺭﻙ ﻣﻥ ﻣﻭﻗﻊ ﻵﺧﺭ ﻏﻳﺭ ﻣﺭﺑﻭﻁ ﺃﻭ ﻣﻘﻳﺩ ﻭﻣﻥ ﺧﻼﻝ‬
‫ﺍﻟﺗﻧﺳﻳﻕ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺳﻳﻁﺭﺓ ﻭﺍﻟﺗﺣﻛﻡ ‪.‬‬
‫‪.13‬ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻣﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺗﻧﻘﻝ ﻣﻔﺗﺎﺡ ﻣﺎﺳﺗﺭ ﻟﺟﻣﻳﻊ ﺍﻷﺑﻭﺍﺏ‬
‫ﺳﻭﺍء ﺍﻟﻣﻛﺎﺗﺏ ﺃﻭ ﺍﻷﻗﺳﺎﻡ ﺃﻭ ﺍﻟﻐﺭﻑ ﻷﻧﻪ ﻗﺩ ﻳﺣﺗﺎﺟﻪ ﻓﻲ ﻋﻣﻠﻳﺔ ﺍﻟﺗﺷﻳﻳﻙ ﻋﻠﻰ‬
‫ﻫﺫﻩ ﺍﻟﻣﻭﺍﻗﻊ ﻭﺍﻟﺩﺧﻭﻝ ﻷﻣﺎﻛﻥ ﻣﻐﻠﻘﺔ ﺑﺷﺭﻁ ﻋﺩﻡ ﺇﺳﺎءﺓ ﺍﺳﺗﺧﺩﺍﻣﻪ ﺃﻭ ﺍﻟﺗﻌﺩﻱ‬
‫ﻋﻠﻰ ﺧﺻﻭﺻﻳﺎﺕ ﺍﻟﻐﻳﺭ ) ‪ ( Others' privacy‬ﻛﻐﺭﻑ ﺍﻟﻧﺯﻻء ﺍﻟﺗﻲ ﻳﻣﻧﻊ‬
‫ﺩﺧﻭﻟﻬﺎ ﻓﻲ ﻣﺛﻝ ﻫﺫﺍ ﺍﻟﻧﻭﻉ ﻣﻥ ﺍﻟﺟﻭﻻﺕ‪.‬‬
‫‪.14‬ﺃﺧﻳﺭﺍً ﻣﻬﻣﺔ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﺗﻧﻘﻝ ﺗﺷﺎﺑﻪ ﻣﻬﻣﺔ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩ ﻓﻲ ﻁﻭﺍﺑﻕ ﺍﻟﻧﺯﻻء ﺇﺫﺍ ﺻﻌﺩ ﻟﻠﻁﻭﺍﺑﻕ ﻭﻣﺛﻝ ﻣﻬﻣﺔ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩ ﻓﻲ ﺍﻟﻛﺭﺍﺝ ﺇﺫﺍ ﻛﺎﻥ ﺑﺎﻟﻛﺭﺍﺝ ﻭﻛﺫﻟﻙ ﻓﻲ‬
‫ﻣﺩﺧﻝ ﺍﻟﻔﻧﺩﻕ‪.‬‬

‫ﻣﻬﺎﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ‪:‬‬

‫‪ .1‬ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻫﻭ ﺑﻣﺛﺎﺑﺔ ﺍﻟﻣﻧﻅﻡ ﺍﻟﺫﻱ ﻳﻭﺯﻉ ﺍﻟﻣﻬﺎﻡ‬
‫ﻭﺍﻟﻣﺳﺅﻭﻟﻳﺎﺕ ﺣﺳﺏ ﻣﺗﻁﻠﺑﺎﺕ ﺍﻟﻌﻣﻝ ﺿﻣﻥ ﻗﻭﺍﻧﻳﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‪.‬‬
‫‪ .2‬ﺗﻧﺑﻊ ﺃﻫﻣﻳﺔ ﻫﺫﺍ ﺍﻟﻣﻭﻅﻑ ﻣﻥ ﺍﻷﺟﻬﺯﺓ ﺍﻟﺗﻲ ﻟﺩﻳﻪ ﺑﺎﻟﻐﺭﻓﺔ ﻣﺛﻼً‪.‬‬
‫‌ﺃ‪ .‬ﻣﻌﺩﺍﺕ ﺍﻟﻛﺎﻣﻳﺭﺍﺕ ﻭﺍﻟﻣﺭﺍﻗﺑﺔ ﺍﻟﺗﻲ ﺗﻌﻁﻳﻪ ﻓﺭﺻﺔ ﻟﻳﺭﺍﻗﺏ ) ‪( Watch‬‬
‫ﺍﻟﻌﺩﻳﺩ ﻣﻥ ﺍﻟﻣﻭﺍﻗﻊ ﻣﻥ ﺧﻼﻝ ﺍﻟﺷﺎﺷﺎﺕ ﻭﻫﻭ ﻓﻲ ﻣﻛﺎﻥ ﻭﺍﺣﺩ ﺩﻭﻥ ﺃﻥ‬
‫ﻳﺗﺣﺭﻙ ﻭﺗﻌﻁﻳﻪ ﻫﺫﻩ ﺍﻟﻛﺎﻣﻳﺭﺍﺕ ﻣﻳﺯﺓ ﺗﻘﺭﻳﺏ ﺃﻭ ﺇﺑﻌﺎﺩ ﺍﻟﺻﻭﺭﺓ ﻭﺍﻟﺗﺣﺭﻙ‬
‫ﻓﻲ ﻣﺧﺗﻠﻑ ﺍﻟﺟﻬﺎﺕ ﻭﻳﺟﺏ ﺗﻔﻘﺩ ﻭﻣﺗﺎﺑﻌﺔ ﻋﻣﻠﻳﺔ ﺗﺳﺟﻳﻠﻬﺎ‪.‬‬
‫‌ﺏ‪ .‬ﻣﻌﺩﺍﺕ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺣﺭﻳﻕ ﺍﻟﺗﻲ ﺗﻌﻁﻳﻪ ﺇﻧﺫﺍﺭ ﺩﺍﺧﻝ ﺍﻟﻐﺭﻓﺔ‬
‫ﻹﺷﻌﺎﺭﻩ ﺑﺄﻱ ﺧﻠﻝ ﺃﻭ ﺧﻁﺭ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺇﺭﺳﺎﻝ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺗﻧﻘﻝ‬
‫‪applicable copyright law.‬‬

‫ﻟﻠﻣﻭﻗﻊ ﻟﻠﺗﺄﻛﺩ ﻣﻧﻪ ﻭﺍﻟﺗﻌﺎﻣﻝ ﻣﻌﻪ‪.‬‬

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 ‫‌ﺝ‪ .‬ﻣﺭﺍﻗﺑﺔ ﺣﺭﻛﺔ ﺍﻟﻣﺻﺎﻋﺩ ﻣﻥ ﺧﻼﻝ ﺍﻟﺟﻬﺎﺯ ﺍﻟﺫﻱ ﻳﺭﺳﻡ ﻟﻧﺎ ﻣﻭﺍﻗﻌﻬﺎ‬
‫ﻭﻳﻌﻁﻳﻧﺎ ﻣﺅﺷﺭ ﺑﻭﺟﻭﺩ ﻋﻁﻝ ﻓﻲ ﺃﻱ ﻭﺍﺣﺩ ﻣﻧﻬﺎ ﻭﻣﻥ ﺛﻡ ﺗﺑﻠﻳﻎ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻋﻧﻬﺎ‪.‬‬
‫‌ﺩ‪ .‬ﻳﺗﻭﻓﺭ ﺃﻳﺿﺎ ً ﺟﻬﺎﺯ ﻣﺭﺍﻗﺑﺔ ﺣﺭﻛﺔ ﺍﻷﺑﻭﺍﺏ ﻭﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻷﻧﻬﺎ‬
‫ﺗﺷﻛﻝ ﺧﻁﺭﺍً ﻛﻭﻧﻬﺎ ﻣﻔﺗﻭﺣﺔ ﺩﺍﺋﻣﺎ ً ﻭﺗﻧﻔﺫ ﻟﺧﺎﺭﺝ ﺍﻟﻔﻧﺩﻕ ﻓﻌﻧﺩ ﻓﺗﺣﻬﺎ‬
‫ﻳﻌﻁﻳﻧﺎ ﺟﺭﺳﺎ ﺑﺗﺣﺭﻛﻬﺎ ﺃﻭ ﺃﻥ ﺃﺣﺩﺍً ﺍﺳﺗﺧﺩﻣﻬﺎ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺿﺭﻭﺭﺓ ﺇﺭﺳﺎﻝ‬
‫ﺃﻗﺭﺏ ﻣﻭﻅﻑ ﺃﻣﻥ ﻭﺳﻼﻣﺔ ﻟﻠﻣﻛﺎﻥ ﻟﺗﻔﻘﺩﻩ ﻭﻳﻣﻛﻥ ﺗﺭﻛﻳﺏ ﻫﺫﺍ ﺍﻟﻧﻅﺎﻡ‬
‫ﻟﻸﺑﻭﺍﺏ ﺍﻟﺣﺳﺎﺳﺔ ﺍﻷﺧﺭﻯ ﺍﻟﺗﻲ ﺗﺩﺧﻝ ﻟﻣﻭﺍﻗﻊ ﻫﺎﻣﺔ ﻣﺛﻝ ﻏﺭﻓﺔ ﺍﻟﻐﺎﺯ‬
‫ﻭﺍﻟﻣﺿﺧﺎﺕ ﻭﺍﻟﻛﻬﺭﺑﺎء‪.‬‬
‫‪ .3‬ﺑﺎﻹﺿﺎﻓﺔ ﻟﻠﻌﺩﻳﺩ ﻣﻥ ﺍﻷﻋﻣﺎﻝ ﺍﻟﻣﻛﺗﺑﻳﺔ ﻭ ﺍﻟﺗﺭﺗﻳﺏ ﻭﺍﻟﺗﻧﻅﻳﻑ ﻭﻛﺗﺎﺑﺔ ﺍﻟﺗﻘﺎﺭﻳﺭ‬
‫ﻭﻣﺗﺎﺑﻌﺔ ﺍﻟﻣﻼﺣﻅﺎﺕ ﻭﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻣﻊ ﺍﻷﻗﺳﺎﻡ ﺍﻷﺧﺭﻯ ﻣﻥ ﺧﻼﻝ ﺟﻬﺎﺯ‬
‫ﺍﻟﻛﻣﺑﻳﻭﺗﺭ ﻭﺑﺭﻧﺎﻣﺞ ﺍﻟﻔﻧﺩﻕ ﺍﻟﺧﺎﺹ ﻭﺃﺟﻬﺯﺓ ﺍﻟﻬﺎﺗﻑ ﻭﺍﻻﺗﺻﺎﻻﺕ ﺍﻟﻼﺳﻠﻛﻳﺔ‪.‬‬
‫‪ .4‬ﻣﺗﺎﺑﻌﺔ ﻋﻣﻠﻳﺔ ﺍﻟﺗﻭﻗﻳﻊ ﻋﻠﻰ ﻣﺧﺗﻠﻑ ﺍﻟﻧﻣﺎﺫﺝ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻷﺟﻬﺯﺓ ﻭﺍﻟﻣﻔﺎﺗﻳﺢ‪.‬‬
‫‪ .5‬ﻭﻷﻥ ﻣﻛﺎﻥ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺑﺟﺎﻧﺏ ﺍﻟﻣﺩﺧﻝ ﺍﻟﺧﺎﺹ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻟﺯﻭﺍﺭ ﻓﻳﺟﺏ‬
‫ﻋﻠﻳﻪ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺧﺗﻡ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﺑﻁﺎﻗﺎﺗﻬﻡ ﻋﻧﺩ ﺍﻟﺩﺧﻭﻝ ﻭﺍﺳﺗﻘﺑﺎﻝ‬
‫ﺍﻟﺯﻭﺍﺭ ﻭﺍﺗﺑﺎﻉ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﻬﺫﺍ ﺍﻟﺧﺻﻭﺹ‪.‬‬
‫‪ .6‬ﺳﻭﻑ ﻳﺗﻠﻘﻰ ﻫﺫﺍ ﺍﻟﻣﻭﻅﻑ ﺍﻟﻁﻠﺑﺎﺕ ﻣﻥ ﻣﺧﺗﻠﻑ ﺍﻷﻗﺳﺎﻡ ﻭﺍﻟﺟﻬﺎﺕ ﻭﻳﻘﻭﻡ‬
‫ﺑﺗﻭﻓﻳﺭ ﻭﺗﺳﻬﻳﻝ ﻅﺭﻭﻑ ﺍﻟﻌﻣﻝ ﻟﻬﻡ ﻭﻣﺳﺎﻋﺩﺗﻬﻡ ﻭﺇﻋﻁﺎء ﺍﻟﻧﺻﺢ ﻭﺍﻹﺭﺷﺎﺩ‬
‫ﻟﻬﻡ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺗﻁﺑﻳﻘﻬﻡ ﻟﻣﻌﺎﻳﻳﺭ ﺍﻟﺟﻭﺩﺓ ﻭﺍﻟﻘﻳﺎﻡ ﺑﺎﻟﻌﻣﻝ ﺍﻟﻭﺍﺟﺏ ﺑﻛﻔﺎءﺓ ﺿﻣﻥ‬
‫ﻗﻭﺍﻧﻳﻥ ﺍﻟﺑﻠﺩ ﻭﺍﻟﻔﻧﺩﻕ ﻭﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻷﺧﻼﻕ ﻭﺍﻵﺩﺍﺏ ﺍﻟﻌﺎﻣﺔ‪.‬‬

‫ﺷﻛﺎﻭﻱ ﺍﻹﺯﻋﺎﺝ ) ‪( Noise complaints‬‬

‫‪ .1‬ﺃﻱ ﺇﺯﻋﺎﺟﺎﺕ ﺑﻌﺩ ﺍﻟﺳﺎﻋﺔ ‪ 12‬ﻟﻳﻼً ﻳﺗﻡ ﺇﺳﻛﺎﺗﻬﺎ ﺗﻠﻘﺎﺋﻳﺎ ً ﺣﺗﻰ ﻟﻭ ﻟﻡ ﻳﺷﺗﻛﻲ ﺃﺣﺩ‬
‫ﺑﻌﺩ ﺇﺑﻼﻍ ﺍﻟﻣﺷﺭﻑ ﻭﺗﺣﺩﻳﺩ ﻣﺩﻯ ﺍﻹﺯﻋﺎﺝ ﻓﻲ ﺿﻭء ﺍﻟﻭﺿﻊ ﺍﻟﺫﻱ ﻟﺩﻳﻧﺎ ﻓﻣﺛﻼً‬
‫ﺇﺫﺍ ﻟﻡ ﺗﻛﻥ ﺳﻭﻯ ﻫﺫﻩ ﺍﻟﻐﺭﻓﺔ ﺑﺎﻟﻁﺎﺑﻕ ﻓﻼ ﺩﺍﻋﻲ ﻟﻠﺗﺣﺩﺙ ﻣﻌﻪ ﺃﻭ ﻁﻠﺏ ﺧﻔﺽ‬
‫ﺍﻟﺻﻭﺕ‪.‬‬
‫‪ .2‬ﺇﺫﺍ ﺍﺷﺗﻛﺕ ﺇﺣﺩﻯ ﺍﻟﻐﺭﻑ ﻣﻥ ﻏﺭﻓﺔ ﺃﺧﺭﻯ ﻓﻳﺟﺏ ﺇﺑﻼﻍ ﺍﻟﻣﺷﺭﻑ ﻭﺍﻻﺗﺻﺎﻝ‬
‫ﻫﺎﺗﻔﻳﺎ ً ﺑﻪ ﻭﻁﻠﺏ ﺧﻔﺽ ﺍﻟﺻﻭﺕ ﺩﻭﻥ ﺗﺣﺩﻳﺩ ﻟﻬﻭﻳﺔ ﺍﻟﻣﺷﺗﻛﻲ ﻭﺍﻟﺗﺣﺟﺞ‬
‫ﺑﻭﺟﻭﺩ ﻣﺭﺿﻰ ) ‪ ( Patients‬ﺑﺎﻟﻁﺎﺑﻕ ﻣﺛﻼً‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .3‬ﺍﻟﺭﺟﻭﻉ ﻟﻠﻧﺯﻳﻝ ﺍﻟﺫﻱ ﺍﺷﺗﻛﻰ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺍﻧﺗﻬﺎء ﺍﻹﺯﻋﺎﺝ‪.‬‬

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 ‫‪ .4‬ﺇﺫﺍ ﻟﻡ ﻳﺧﻑ ﺍﻹﺯﻋﺎﺝ ﻳﺟﺏ ﺇﺑﻼﻍ ﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ‬
‫ﻟﻠﺻﻌﻭﺩ ﻣﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻟﻪ ﻭﻁﻠﺏ ﺧﻔﺽ ﺍﻟﺻﻭﺕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .5‬ﺇﺫﺍ ﺭﻓﺽ ﺍﻟﻧﺯﻳﻝ ﻳﻌﻭﺩ ﺍﻟﻘﺭﺍﺭ ﻟﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ ﺑﻁﻠﺏ ﻧﻘﻝ ﺃﻭ‬
‫ﺗﻐﻳﻳﺭ ﻏﺭﻓﺗﻪ ﻣﺛﻼً ﺃﻭ ﻁﺭﺩﻩ‪.‬‬
‫‪ .6‬ﺇﺫﺍ ﺗﻡ ﺃﺧﺫ ﺍﻟﻘﺭﺍﺭ ﺑﻁﺭﺩ ﺍﻟﻧﺯﻳﻝ ﻳﻘﻭﻡ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻭ ﺍﻟﻣﺷﺭﻑ ﺍﻟﻣﻧﺎﻭﺏ‬
‫ﺑﺎﻟﺻﻌﻭﺩ ﻟﻪ ﻭﺗﺑﻠﻳﻐﻪ ﺑﺿﺭﻭﺭﺓ ﺇﺧﻼء ﺍﻟﻐﺭﻓﺔ ﻭﻣﻐﺎﺩﺭﺓ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .7‬ﺇﺫﺍ ﺭﻓﺽ ﺍﻟﻧﺯﻳﻝ ﻳﺗﻡ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻷﺧﺫ‬
‫ﺍﻹﺟﺭﺍءﺍﺕ ﺍﻟﻘﺎﻧﻭﻧﻳﺔ ﻣﻌﻪ‪.‬‬

‫ﺍﻟﻣﻭﻣﺳﺎﺕ ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ ) ‪( Prostitutes‬‬

‫‪ .1‬ﻳﺟﺏ ﺍﻟﺗﻧﺑﻳﻪ ﻋﻠﻰ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﺍﻟﺣﺟﻭﺯﺍﺕ ﺑﺿﺭﻭﺭﺓ ﻋﺩﻡ ﻗﺑﻭﻝ ﺗﺄﺟﻳﺭ‬
‫ﺍﻟﻐﺭﻑ ﻷﻱ ﺿﻳﻑ ﻳﺣﺿﺭ ﻭﺑﺻﺣﺑﺗﻪ ﺳﻳﺩﺓ ﻻ ﻳﺭﺑﻁــﻪ ﺑﻬﺎ ﻋﻘــﺩ ﺯﻭﺍﺝ )‬
‫‪ ( Marriage arrangement‬ﺃﻭ ﻟﻳﺳﺕ ﻣﻥ ﺍﻟﻣﺣﺭﻣﺎﺕ ﻋﻠﻳﻪ ﻭﻳﺟﺏ ﻁﻠﺏ‬
‫ﺍﻷﻭﺭﺍﻕ ﺍﻟﺛﺑﻭﺗﻳﺔ ﻟﻣﻌﺭﻓﺔ ﺩﺭﺟﺔ ﺍﻟﺻﻠﺔ ﻭﺍﻟﻘﺭﺍﺑﺔ)‪( Relatives‬‬
‫‪ .2‬ﺍﻟﺗﻧﺑﻳﻪ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻭﺍﺟﻬﺔ ﺍﻷﻣﺎﻣﻳﺔ ﻟﻠﻔﻧﺩﻕ ﺑﺿﺭﻭﺭﺓ ﺃﺧﺫ ﺃﺭﻗﺎﻡ ﺍﻟﺳﻳﺎﺭﺍﺕ‬
‫ﺍﻟﺗﻲ ﺗﺣﺿﺭ ﻣﺛﻝ ﻫﺅﻻء ﺍﻷﺷﺧﺎﺹ ﻭﻛﺗﺎﺑﺔ ﻧﻭﻋﻬﺎ ﻭﻟﻭﻧﻬﺎ ﻭﺻﻔﺎﺕ‬
‫ﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﻓﻳﻬﺎ ﻟﺗﺯﻭﻳﺩ ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﻛﺎﻣﻝ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻋﻧﻬﻡ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺗﺯﻭﻳﺩ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﺑﻛﺷﻑ ﺑﺄﺭﻗﺎﻡ ﻫﺫﻩ ﺍﻟﺳﻳﺎﺭﺍﺕ‬
‫ﻭﻣﻭﺍﺻﻔﺎﺗﻬﺎ ﻭﺗﻘﺭﻳﺭ ﻋﻥ ﻛﻝ ﺳﻳﺎﺭﺓ ﻭﻗﺻﺗﻬﺎ‪.‬‬
‫‪ .4‬ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺗﻭﺍﺟﺩ ﺑﺎﻟﻣﺩﺧﻝ ﺳﻭﻑ ﻳﻘﻭﻡ ﺑﺎﻋﺗﺭﺍﺿﻬﻡ ﻭﺳﺅﺍﻟﻬﻡ ﻋﻥ‬
‫ﺇﻣﻛﺎﻧﻳﺔ ﺧﺩﻣﺗﻬﻡ ﻹﺛﺎﺭﺓ ﺍﻟﺧﻭﻑ ﻭﺍﻟﺷﻙ ﻟﺩﻳﻬﻡ ﺑﺄﻧﻬﻡ ﻣﻌﺭﻭﻓﻳﻥ ﺑﺎﻟﻧﺳﺑﺔ ﻟﻧﺎ‪.‬‬
‫‪ .5‬ﺗﺑﻠﻳﻎ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺟﻭﺍﻝ ﺑﻭﺟﻭﺩﻫﻡ ﻭﻣﺗﺎﺑﻌﺗﻬﻡ ﺑﺎﻟﺗﻧﺳﻳﻕ ﻣﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻟﻣﺭﺍﻗﺑﺗﻬﻡ ﻋﻠﻰ ﺍﻟﻛﺎﻣﻳﺭﺍﺕ ﻭﻣﻥ ﺧﻼﻝ ﺣﺭﻛﺔ‬
‫ﺍﻟﻣﺻﺎﻋﺩ‪.‬‬
‫‪ .6‬ﻳﺟﺏ ﻋﺩﻡ ﺍﻟﺫﻫﺎﺏ ﻟﻐﺭﻓﺔ ﺍﻟﻧﺯﻳﻝ ﺍﻟﻣﺗﻭﺭﻁ ﻣﻌﻬﺎ ﻓﻘﻁ ﺳﺟﻝ ﺃﻭﺻﺎﻓﻬﺎ ﻭﺃﻳﻥ‬
‫ﻭﻣﺗﻰ ﺩﺧﻠﺕ ﻭﺧﺭﺟﺕ ﻭﻣﺎﺫﺍ ﻛﺎﻥ ﻣﻌﻬﺎ ﻟﻠﻣﻘﺎﺭﻧﺔ ﻓﻳﻣﺎ ﺑﻌﺩ ﻋﻧﺩ ﺧﺭﻭﺟﻬﺎ ﻭ‬
‫ﻹﺧﺑﺎﺭ ﺍﻟﻧﺯﻳﻝ ﺇﺫﺍ ﺍﺷﺗﻛﻰ ﻓﻳﻣﺎ ﺑﻌﺩ ﺑﺄﻧﻪ ﻓﻘﺩ ﺃﻱ ﺷﻲء ﻣﻥ ﻏﺭﻓﺗﻪ ﺑﺄﻧﻪ ﺧﺭﺟﺕ‬
‫ﻓﻲ ﺍﻟﻭﻗﺕ ﻛﺫﺍ ﺍﻣﺭﺃﺓ ﺃﻭﺻﺎﻓﻬﺎ ﻛﺫﺍ ﻭﻛﺫﺍ ﻭﺭﻗﻡ ﺳﻳﺎﺭﺗﻬﺎ ﻛﺫﺍ ﻭﻛﺎﻥ ﻣﻌﻬﺎ ﺣﻘﻳﺑﺔ‬
‫ﻣﺛﻼً ﻣﺛﻝ ﺍﻟﺗﻲ ﺗﻡ ﺍﻟﺗﺑﻠﻳﻎ ﻋﻧﻬﺎ ﺭﻏﻡ ﺃﻧﻪ ﻟﻡ ﻳﻛﻥ ﻣﻌﻬﺎ ﺷﻲء ﻋﻧﺩ ﺩﺧﻭﻟﻬﺎ )ﻓﻬﺫﺍ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻧﻭﻉ ﻣﻥ ﺍﻟﻧﺎﺱ ﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﻘﻭﻣﻭﻥ ﺑﺎﻟﺳﺭﻗﺔ ﻋﻧﺩ ﺧﺭﻭﺟﻬﻡ( ﻭﻋﻧﺩﻣﺎ ﻳﻌﺭﻑ‬

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 ‫ﺍﻟﻧﺯﻳﻝ ﺑﺄﻧﻧﺎ ﺳﻭﻑ ﻧﺣﻘﻕ ﺑﺎﻟﻣﻭﺿﻭﻉ ﻭﻧﺑﻠﻎ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﻟﻠﻭﺻﻭﻝ ﻟﻬﺎ‬
‫ﺍﺣﺗﻣﺎﻝ ﺃﻥ ﻳﺗﺭﺍﺟﻊ ﻋﻥ ﺍﻟﺷﻛﻭﻯ ﺧﻭﻓﺎ ً ﻣﻥ ﺍﻟﻔﺿﻳﺣﺔ ﺃﻭ ﺍﻟﺷﺭﻁﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .7‬ﻳﻣﻧﻊ ﺻﻌﻭﺩ ﺃﻱ ﻣﻭﻅﻔﺔ ﻟﻐﺭﻑ ﺍﻟﻧﺯﻻء ﻭﺣﺩﻫﺎ ﺣﺗﻰ ﻟﻭ ﻛﺎﻥ ﻟﻠﺗﺳﻭﻳﻕ‬

‫ﻭﺍﻟﺗﺭﻭﻳﺞ ﻋﺩﺍ ﻣﻭﻅﻔﺎﺕ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ‪.‬‬
‫‪ .8‬ﺃﻣﺎ ﺇﺫﺍ ﻛﺎﻧﺕ ﻫﺫﻩ ﺍﻟﻣﻭﻣﺱ ﺟﺎﻟﺳﺔ ﻓﻲ ﺃﺣﺩ ﺍﻟﻣﺭﺍﻓﻕ ﺳﻭﺍء ﻟﻭﺣﺩﻫﺎ ﺃﻭ ﻣﻊ‬
‫ﺿﻳﻑ ﺁﺧﺭ ﻓﻼ ﺗﻘﺗﺭﺏ ﻣﻧﻬﺎ ﺇﻻ ﺇﺫﺍ ﺗﺻﺭﻓﺕ ﺗﺻﺭﻑ ﻻ ﺃﺧﻼﻗﻲ ﻭﺍﺿﺢ ﺃﻭ‬
‫ﺍﺷﺗﻛﻰ ﻣﻧﻬﺎ ﺿﻳﻑ ﺁﺧﺭ ﺛﻡ ﺍﺑﻠﻎ ﻣﺩﻳﺭ ﺍﻻﻣﻥ ﺍﻭ ﺍﺣﺩ ﻣﺷﺭﻓﻳﻥ ﺍﻟﻘﺳﻡ ﺃﻭ‬
‫ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﻭﻧﻔﺫ ﺗﻌﻠﻳﻣﺎﺗﻪ ﺍﻟﺗﻲ ﻳﺧﺑﺭﻙ ﺑﻬﺎ ﺍﻣﺎ ﺑﻁﻠﺏ ﺧﺭﻭﺟﻬﺎ ﻣﻥ‬
‫ﺍﻟﻔﻧﺩﻕ ﺍﻭ ﻁﻠﺏ ﺍﻟﺷﺭﻁﺔ ﺍﻭ ﺗﺭﻛﻬﺎ ﻭﻁﻠﺏ ﻋﺩﻡ ﻋﻭﺩﺗﻬﺎ ﻋﻧﺩ ﺧﺭﻭﺟﻬﺎ ﺍﻭ‬
‫ﻏﻳﺭﻩ‪.‬‬
‫‪ .9‬ﺑﻌﺽ ﺍﻟﻣﻭﻣﺳﺎﺕ ﺍﻟﺗﻲ ﺗﺗﻛﺭﺭ ﺯﻳﺎﺭﺍﺗﻬﺎ ﻳﺟﺏ ﺗﻭﻗﻳﻌﻬﺎ ﻋﻠﻰ ﺗﻌﻬﺩ ﺧﻁﻲ ﻭﺃﺧﺫ‬
‫ﺻﻭﺭﺓ ﻋﻥ ﻫﻭﻳﺗﻬﺎ ﺍﻟﺷﺧﺻﻳﺔ ﻭﺇﺑﻼﻍ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻋﻧﻬﺎ ﻭﺇﺫﺍ‬
‫ﻋﺎﺩﺕ ﻟﻠﻔﻧﺩﻕ ﻳﺗﻡ ﺗﺣﻭﻳﻝ ﻣﻠﻔﻬﺎ ﻟﻬﺫﻩ ﺍﻟﺟﻬﺎﺕ ﺍﻟﺣﻛﻭﻣﻳﺔ ﻻﺗﺧﺎﺫ ﺍﻹﺟﺭﺍء‬
‫ﺍﻟﻘﺎﻧﻭﻧﻲ ﻣﻌﻬﺎ‪.‬‬
‫‪ .10‬ﻻ ﺗﻠﻣﺳﻬﺎ ﻧﻬﺎﺋﻳﺎ ً ﻭﺗﺣﺩﺙ ﺑﻬﺩﻭء ﻣﻌﻬﺎ ﺇﺫﺍ ﻁﻠﺏ ﻣﻧﻙ ﺫﻟﻙ ‪.‬‬
‫‪ .11‬ﻋﻧﺩ ﺍﻟﺣﺩﻳﺙ ﻣﻌﻬﺎ ﺃﻭ ﻛﺗﺎﺑﺔ ﺗﻘﺭﻳﺭﻙ ﻋﻧﻬﺎ ﻻ ﺗﺫﻛﺭ ﻛﻠﻣﺔ ﻣﻭﻣﺱ ﻭﻟﻛﻥ‬
‫ﻣﺗﺳﻛﻌﺔ ) ‪( Trespassers‬‬
‫‪ .12‬ﻻ ﻳﻣﻛﻧﻙ ﺍﻟﺣﻛﻡ ﻣﻥ ﺍﻟﻠﺑﺎﺱ ﻧﻬﺎﺋﻳﺎ ً ﺃﻧﻬﺎ ﻣﻭﻣﺱ‪.‬‬
‫‪ .13‬ﺩﺍﺋﻣﺎ ً ﻳﻌﻭﺩ ﺍﻟﻘﺭﺍﺭ ﺍﻟﻧﻬﺎﺋﻲ ﻟﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ ﻓﻲ ﻁﺭﺩﻫﺎ‪.‬‬
‫‪ .14‬ﻳﻭﺟﺩ ﻫﻧﺎﻙ ﻧﻅﺎﻡ ﺃﻣﻧﻲ ﻣﺗﻘﺩﻡ ﻟﻠﻣﺻﺎﻋﺩ ﺑﺣﻳﺙ ﻳﻣﻧﻊ ﺍﻟﻣﺻﻌﺩ ﻣﻥ ﺍﻟﺻﻌﻭﺩ‬
‫ﻟﻁﻭﺍﺑﻕ ﻏﺭﻑ ﺍﻟﻧﺯﻻء ﺇﻻ ﺇﺫﺍ ﺃﺩﺧﻝ ﺍﻟﻧﺯﻳﻝ ﻣﻔﺗﺎﺡ ﻏﺭﻓﺗﻪ ﻓﻲ ﺍﻟﻣﻛﺎﻥ‬
‫ﺍﻟﺧﺎﺹ ﺑﺎﻟﻣﺻﻌﺩ ﻓﻳﺄﺧﺫ ﺍﻟﻣﺻﻌﺩ ﺍﻷﻣﺭ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻳﺳﻣﺢ ﻟﻪ ﺑﺎﻟﻭﻗﻭﻑ ﻋﻧﺩ‬
‫ﻁﻭﺍﺑﻕ ﻏﺭﻑ ﺍﻟﻧﺯﻻء‪.‬‬
‫‪ .15‬ﻳﺟﺏ ﺗﻭﻓﺭ ﻛﺎﻣﻳﺭﺍﺕ ﻣﺭﺍﻗﺑﺔ ﻣﺳﺟﻠﺔ ﻓﻲ ﻣﻣﺭﺍﺕ ﺍﻟﻁﻭﺍﺑﻕ‪.‬‬
‫‪ .16‬ﺃﻱ ﺷﺧﺹ ﻳﻘﻭﻡ ﺑﺎﺳﺗﺋﺟﺎﺭ ﻏﺭﻓﺔ ﻟﻠﻘﻳﺎﻡ ﺑﻧﺷﺎﻁﺎﺕ ﻏﻳﺭ ﻗﺎﻧﻭﻧﻳﺔ ﻳﺟﺏ ﺗﺑﻠﻳﻎ‬
‫ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ‪.‬‬

‫ﺍﻟﻣﺭﺍﻓﻕ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻌﺎﻣﺔ ) ‪Public Rest Rooms‬‬

‫‪applicable copyright law.‬‬

‫(‬

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‫‪Account: ns224396‬‬
 ‫ﺃﻱ ﺍﻟﺣﻣﺎﻣﺎﺕ ﺍﻟﻣﺧﺻﺻﺔ ﻻﺳﺗﻌﻣﺎﻝ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﻣﺧﺗﻠﻑ ﺃﺟﺯﺍء‬
‫ﺍﻟﻔﻧﺩﻕ ﺑﺎﻟﻣﻁﺎﻋﻡ ﺃﻭ ﺍﻟﺻﺎﻻﺕ ﺃﻭ ﺍﻟﻠﻭﺑﻲ ﺃﻭ ﻏﻳﺭﻫﺎ ﻭﻭﻅﻳﻔﺔ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺍﻟﺳﻼﻣﺔ ﻧﺣﻭﻫﺎ ﺍﻟﺗﺎﻟﻲ ‪:‬‬

‫‪ .1‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﺗﻔﻘﺩ ﺍﻟﻣﺳﺗﻣﺭ ﻟﻬﺫﻩ ﺍﻟﻣﺭﺍﻓﻕ ﺍﻟﺻﺣﻳﺔ‬
‫ﺍﻟﻌﺎﻣﺔ ﺍﻟﻣﻭﺯﻋﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻬﺎ ﺗﻌﻣﻝ ﺑﺷﻛﻝ ﺳﻠﻳﻡ ﻭﻣﻥ ﺍﻹﻧﺎﺭﺓ‬
‫ﻭﺍﻟﺗﻛﻳﻳﻑ ﻭﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺣﺭﻳﻕ ﻭﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ ﺍﻷﺧﻁﺎء ﺃﻭ ﺍﻷﻋﻁﺎﻝ ﻛﻝ‬
‫ﻟﻘﺳﻣﻪ ﺍﻟﻣﺧﺗﺹ ﻭﺇﻋﺎﺩﺓ ﺍﻟﺭﺟﻭﻉ ﻟﻠﻣﻭﻗﻊ ﺃﻭ ﺍﻟﻣﻛﺎﻥ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻪ ﻗﺩ ﺗﻡ‬
‫ﺗﺻﻠﻳﺣﻪ ﻭﻣﻌﺎﻟﺟﺔ ﺍﻟﺣﺎﻟﺔ‪.‬‬
‫‪ .2‬ﻋﻣﻝ ﺟﻭﻻﺕ ﺗﻔﻘﺩﻳﺔ ﺑﻬﺩﻑ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﺷﺧﺎﺹ ﻣﺷﺑﻭﻫﻳﻥ ﺃﻭ‬
‫ﺃﺷﻳﺎء ﻣﺷﺑﻭﻫﺔ‪.‬‬
‫‪ .3‬ﻳﻣﻧﻊ ﺍﺳﺗﻌﻣﺎﻝ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﻠﻣﺭﺍﻓﻕ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻌﺎﻣﺔ ﺑﺎﻟﺿﻳﻭﻑ ﺳﻭﺍء ﺍﻟﺗﻲ‬
‫ﺑﺎﻟﻠﻭﺑﻲ ﺃﻭ ﺍﻟﻣﻁﺎﻋﻡ ﺃﻭ ﺣﺗﻰ ﺍﻟﺗﻲ ﺑﺎﻟﻐﺭﻑ‪.‬‬
‫‪ .4‬ﻫﺫﻩ ﺍﻟﻣﺭﺍﻓﻕ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻌﺎﻣﺔ ﻣﺧﺻﺻﺔ ﻟﺭﺍﺣﺔ ﺍﻟﺿﻳﻭﻑ‪.‬‬
‫ﺻﻧﺎﺩﻳﻕ ﺍﻷﻣﺎﻧﺎﺕ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻻﺳﺗﻘﺑﺎﻝ ) ‪Safety Deposit Boxes‬‬
‫(‬
‫ﻫﻲ ﻋﺑﺎﺭﺓ ﻋﻥ ﺧﺯﺍﻧﺔ ﻛﺑﻳﺭﺓ ﻓﻳﻬﺎ ﻣﺟﻣﻭﻋﺔ ﻣﻥ ﺻﻧﺎﺩﻳﻕ ﺍﻻﻣﺎﻧﺎﺕ ﺍﻟﺗﻲ‬
‫ﺗﻌﺗﺑﺭ ﻣﻥ ﺍﻻﻣﻭﺭ ﺍﻟﻣﻬﻣﺔ ﺟﺩﺍ ﺑﺎﻟﻔﻧﺎﺩﻕ ﻭﺍﻟﺗﻲ ﻳﺣﺗﺎﺟﻬﺎ ﺍﻟﻧـﺯﻳﻝ ﻟﻳﺿﻊ ﻓﻳﻬﺎ‬
‫ﺍﻻﺷﻳﺎء ﺍﻟﺛﻣﻳﻧﺔ ﺃﻭ ﺍﻷﻏﺭﺍﺽ ﺍﻟﺧﺎﺻﺔ ﻓﻠﻳﺱ ﺑﺎﻟﺿﺭﻭﺭﺓ ﺃﻥ ﻳﻛﻭﻥ ﺫﻫﺏ ﺃﻭ ﻧﻘﻭﺩ‬
‫ﺑﻝ ﻭﻳﻣﻛﻥ ﺃﻥ ﻳﺿﻊ ﻓﻳﻬﺎ ﺍﻭﺭﺍﻗﻪ ﺍﻟﻣﻬﻣﺔ ﻭﻫﺫﻩ ﺍﻟﺻﻧﺎﺩﻳﻕ ﻣﺟﻬﺯﺓ ﻭﻣﻬﻳﺋﺔ ﻟﻬﻡ‬
‫ﺣﺳﺏ ﺍﻟﻁﻠﺏ ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﺍﻟﺗﺎﻟﻲ ‪-:‬‬
‫‪ .1‬ﺗﻌﺗﺑﺭ ﻫﺫﻩ ﺍﻟﺻﻧﺎﺩﻳﻕ ﻣﺳﺅﻭﻟﻳﺔ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .2‬ﻳﺟﻭﺯ ﻟﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺗﺄﻛﺩ ﺍﻟﻣﺳﺗﻣﺭ ﻣﻥ ﺍﻟﻐﺭﻓﺔ ﻭﻣﻁﺎﺑﻘﺔ ﺍﻟﻣﻔﺎﺗﻳﺢ ﻭﺍﻟﺗﻭﺍﻗﻳﻊ‬
‫ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺗﻲ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺗﺧﺻﻳﺹ ﻏﺭﻓﺔ ﻣﺣﺩﺩﺓ ﺑﺟﺎﻧﺏ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻟﺻﻧﺎﺩﻳﻕ ﺍﻷﻣﺎﻧﺎﺕ ﺿﻣﻥ‬
‫ﺍﻟﺷﺭﻭﻁ ﺍﻟﺗﺎﻟﻳﺔ ‪-:‬‬
‫‌ﺃ‪ .‬ﺍﺧﺗﻳﺎﺭ ﺍﻟﻣﻭﻗﻊ ﺍﻟﻣﻧﺎﺳﺏ ﻭﺗﺣﺩﻳﺩ ﻣﺳﺎﺣﺔ ﻛﺎﻓﻳﺔ ﻟﻬﺎ‪.‬‬
‫‌ﺏ‪ .‬ﺗﺟﻬﻳﺯ ﻫﺫﻩ ﺍﻟﻐﺭﻓﺔ ﺑﻭﺳﺎﺋﻝ ﺍﻟﺭﺍﺣﺔ ﻭﺍﻟﺭﻓﺎﻫﻳﺔ ) ‪( Luxury‬‬
‫‌ﺝ‪ .‬ﺗﺟﻬﻳﺯ ﻫﺫﻩ ﺍﻟﻐﺭﻓﺔ ﺑﺄﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺣﺭﻳﻕ‪.‬‬
‫‪applicable copyright law.‬‬

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‫‪Account: ns224396‬‬
 ‫‌ﺩ‪ .‬ﺗﺛﺑﻳﺕ ﺃﺟﺭﺍﺱ ﺇﻧﺫﺍﺭ ﻣﺭﺑﻭﻁﺔ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻣﺑﺎﺷﺭﺓ ﻋﻧﺩ ﻳﺩ ﻣﻭﻅﻑ‬
‫ﺍﻷﻣﺎﻧﺎﺕ ﻋﻠﻰ ﻁﺎﻭﻟﺗﻪ ﻭﻋﻧﺩ ﻗﺩﻣﻪ ﻋﻠﻰ ﺍﻷﺭﺽ ﻭﻧﻅﺎﻡ ﺇﻏﻼﻕ ﺍﻷﺑﻭﺍﺏ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻷﻣﻧﻲ ﺍﻷﻭﺗﻭﻣﺎﺗﻳﻛﻲ‪.‬‬
‫‌ﻩ‪ .‬ﺗﺟﻬﻳﺯ ﻫﺫﻩ ﺍﻟﻐﺭﻓﺔ ﺃﻳﺿﺎ ً ﺑﻛﺎﻣﻳﺭﺍﺕ ﻣﺭﺍﻗﺑﺔ ﻣﺳﺟﻠﺔ‪.‬‬
‫‌ﻭ‪ .‬ﺍﺧﺗﻳﺎﺭ ﻧﻭﻉ ﺧﺎﺹ ﻣﻥ ﺍﻟﺧﺯﺍﻧﺎﺕ ﺍﻟﻣﺻﻔﺣﺔ ) ‪ ( Laminate‬ﻭﺍﻟﻣﺿﺎﺩﺓ‬
‫ﻟﻠﺣﺭﻳﻕ‪.‬‬
‫‌ﺯ‪ .‬ﻟﻛﻝ ﺧﺯﻧﺔ ﻣﻔﺗﺎﺡ ﻭﺍﺣﺩ ﻓﻘﻁ ﻣﻊ ﺍﻟﻧﺯﻳﻝ ﻟﻛﻧﻪ ﻻ ﻳﻔﺗﺢ ﺇﻻ ﺑﻭﺟﻭﺩ ﺍﻟﻣﻔﺗﺎﺡ‬
‫ﺍﻟﺛﺎﻧﻲ ﺍﻟﻣﺎﺳﺗﺭ ﺍﻟﻣﻭﺟﻭﺩ ﻣﻊ ﻣﻭﻅﻑ ﺍﻷﻣﺎﻧﺎﺕ‪.‬‬
‫‌ﺡ‪ .‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﺍﻟﻐﺭﻓﺔ ﻣﻔﺗﻭﺣﺔ ﻟﻠﻧﺯﻻء ﻋﻠﻰ ﻣﺩﺍﺭ ﺍﻟﺳﺎﻋﺔ ﻷﻧﻪ ﻓﻲ ﺃﻱ‬
‫ﻭﻗﺕ ﻳﺗﻭﻗﻊ ﺣﺿﻭﺭ ﺃﻱ ﻧﺯﻳﻝ ﻻﺳﺗﺧﺩﺍﻣﻬﺎ‪.‬‬
‫‌ﻁ‪ .‬ﻳﺟﺏ ﺗﻭﻓﻳﺭ ﺟﻬﺎﺯ ﻛﻣﺑﻳﻭﺗﺭ ﻓﻳﻬﺎ ﻣﺗﺻﻝ ﻣﻊ ﻧﻅﺎﻡ ﺍﻟﻔﻧﺩﻕ ﻣﻊ ﺇﻋﻁﺎء‬
‫ﺍﻟﻣﻭﻅﻑ ﺻﻼﺣﻳﺔ ﺍﻟﺩﺧﻭﻝ ﻋﻠﻰ ﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﻧﺯﻻء ﻭﺍﻟﺭﺟﻭﻉ ﻟﻬﺎ ﻟﻠﺗﺄﻛﺩ‬
‫ﻣﻥ ﻫﻭﻳﺎﺕ ﺍﻟﻧﺯﻻء ﺃﺻﺣﺎﺏ ﺍﻟﺻﻧﺎﺩﻳﻕ ﺇﺫﺍ ﺍﺳﺗﺩﻋﻰ ﺍﻷﻣﺭ‪.‬‬
‫‪ .4‬ﻳﺟﺏ ﺗﻭﻗﻳﻊ ﺍﻟﻧﺯﻳﻝ ﻋﻠﻰ ﻧﻣﻭﺫﺝ ﻁﻠﺏ ﺍﺳﺗﻌﻣﺎﻝ ﺻﻧﺎﺩﻳﻕ ﺍﻷﻣﺎﻧﺎﺕ ﻛﻝ ﻣﺭﺓ‬
‫ﻳﺳﺗﺧﺩﻡ ﻓﻳﻬﺎ ﺻﻧﺩﻭﻗﻪ ﻟﻣﻘﺎﺭﻧﺔ ﺍﻟﺗﻭﻗﻳﻊ ﻗﺑﻝ ﻓﺗﺣﻪ ﻟﻠﺻﻧﺩﻭﻕ ﺣﺗﻰ ﻟﻭ ﻛﺎﻥ ﻣﻌﻪ‬
‫ﺍﻟﻣﻔﺗﺎﺡ ﻭﻣﺛﺑﺕ ﻋﻠﯩﺎﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ ‪:‬‬
‫‪ ( Loss‬ﻣﻥ ﻗﺑﻝ‬ ‫‌ﺃ‪ .‬ﻳﺟﺏ ﺍﻟﺗﺑﻠﻳﻎ ﺍﻟﻔﻭﺭﻱ ﻓﻲ ﺣﺎﻟﺔ ﺿﻳﺎﻉ ﺍﻟﻣﻔﺗﺎﺡ )‬
‫ﺻﺎﺣﺑﻪ‬
‫ﺏ‪ .‬ﻗﻳﻣﺔ ﺍﻟﻣﺑﻠﻎ ﺍﻟﺫﻱ ﺳﻳﻐﺭﻡ ﻟﻠﻧﺯﻳﻝ ﻓﻲ ﺣﺎﻟﺔ ﺿﻳﺎﻋﻪ ﻟﻣﻔﺗﺎﺣﻪ ﻹﻋﺎﺩﺓ ﻓﺗﺣﻪ‬
‫‌‬
‫ﻭﻳﻛﺳﺭ ) ‪ ( Break‬ﺑﻌﺩ ﺇﺑﻼﻍ ﺍﻟﺷﺭﻛﺔ ﺍﻟﺻﺎﻧﻌﺔ ﻭﺣﺿﻭﺭ ﻣﺩﻳﺭ‬
‫ﺍﻻﺳﺗﻘﺑﺎﻝ ﺃﻭ ﻧﺎﺋﺑﻪ ﻭﻣﻭﻅﻑ ﺍﻷﻣﺎﻧﺎﺕ ﻭﻣﻭﻅﻑ ﻣﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺁﺧﺭ ﻣﻥ‬
‫ﺍﻟﺻﻳﺎﻧﺔ ﺑﺎﻹﺿﺎﻓﺔ ﻟﻠﻧﺯﻳﻝ ﻭﻳﻛﺗﺏ ﻓﻳﻪ ﻣﺣﺿﺭ ‪.‬‬

‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬ ‫ﻧﻣﻭﺫﺝ ﻁﻠﺏ ﻭﺍﺳﺗﻌﻣﺎﻝ ﺻﻧﺎﺩﻳﻕ‬

‫ﺍﻷﻣﺎﻧﺎﺕ‬
‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬
‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬
‫ﻳﻭﻡ ﺍﻟﻁﻠﺏ ﻭﺍﻻﺳﺗﻼﻡ ـــــــ‬
‫‪applicable copyright law.‬‬

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‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫ﺗﺎﺭﻳﺦ ﺍﻟﻁﻠﺏ ﻭﺍﻻﺳﺗﻼﻡ ــــــ‬
‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﻗﺕ ﺍﻟﻁﻠﺏ ﻭﺍﻻﺳﺗﻼﻡ ــــــ‬

‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬
‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬
‫ـــــــــــ‬ ‫ﺍﻻﺳﻡ‬
‫ـــــــــــ‬ ‫ﺍﻟﻌﻧﻭﺍﻥ‬
‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬ ‫ﺍﻟﻳﻭﻡ‬
‫ﺭﻗﻡ ﺍﻟﻬﺎﺗﻑ ـــــــــــ‬
‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬
‫ﺭﻗﻡ ﺍﻟﻐﺭﻓﺔ ـــــــــــ‬
‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬ ‫ﺍﻟﺗﻭﻗﻳﻊ‬

‫* ﺳﻳﺩﻱ ﺍﻟﻌﺯﻳﺯ ﻓﻲ ﺣﺎﻟﺔ ﺿﻳﺎﻉ ﺍﻟﻣﻔﺗﺎﺡ ﺍﻟﺭﺟﺎء ﺍﻟﺗﺑﻠﻳﻎ ﺍﻟﻔﻭﺭﻱ ﻋﻠﻰ ﻫﺎﺗﻑ ﺭﻗﻡ ××××‬
‫ﻭﺳﻭﻑ ﺗﻛﻭﻥ ﺗﻛﻠﻔﺔ ﻛﺳﺭ ﺍﻟﺻﻧﺩﻭﻕ ﻭﺗﻐﻳﻳﺭﻩ ﻭﺍﻟﻣﻘﺩﺭﺓ ﺑـ ×××× ﻋﻠﻰ ﺣﺳﺎﺑﻙ ﺍﻟﺧﺎﺹ ﻟﺫﺍ‬
‫ﻳﺭﺟﻰ ﺍﻟﺣﺭﺹ ﻋﻠﻳﻪ ﻟﺳﻼﻣﺗﻛﻡ‪.‬‬

‫ﻭﺷﻛﺭﺍً‬
‫ﺍﻻﺩﺍﺭﺓ‬

‫ﺻﻧﺎﺩﻳﻕ ﺍﻷﻣﺎﻧﺎﺕ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﻐﺭﻑ ) ‪Room‬‬

‫‪( safety boxes‬‬
‫ﺗﺗﺷﺎﺑﻪ ﻓﻲ ﻓﻛﺭﺗﻬﺎ ﺑﺻﻧﺎﺩﻳﻕ ﺍﻻﻣﺎﻧﺎﺕ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻻﺳﺗﻘﺑﺎﻝ ﻟﻛﻥ ﺣﺟﻣﻬﺎ‬
‫ﻁﺑﻌﺎ ﻳﻛﻭﻥ ﺍﺻﻐﺭ ﻻﻧﻬﺎ ﻣﺧﺻﺻﺔ ﻻﺳﺗﻌﻣﺎﻝ ﺷﺧﺹ ﻭﺍﺣﺩ ) ﺻﺎﺣﺏ ﺍﻟﻐﺭﻓﺔ (‬
‫ﻭﻳﻔﺿﻝ ﺍﺧﺗﻳﺎﺭ ﻣﻭﻗﻊ ﻣﻧﺎﺳﺏ ﻟﻬﺎ ﻣﺧﻔﻲ ﻋﻥ ﺍﻻﻧﻅﺎﺭ ﻣﺛﻝ ﺩﺍﺧﻝ ﺧﺯﺍﻧﺔ ﺍﻟﻣﻼﺑﺱ‬
‫ﻟﻌﺩﻡ ﻟﻔﺕ ﺍﻧﺗﺑﺎﻩ ﻭﻓﺿﻭﻝ ﺃﻱ ﺿﻳﻑ ﺍﻭ ﻣﻭﻅﻑ ﻳﺩﺧﻝ ﻏﺭﻓﺔ ﻫﺫﺍ ﺍﻟﻧـﺯﻳﻝ ‪.‬‬
‫ﻭﺃﻥ ﺗﻛﻭﻥ ﻣﺻﻔﺣﺔ ﻭﺿﺩ ﺍﻟﺣﺭﻳﻕ ﻭﻫﺫﻩ ﺍﻟﺻﻧﺎﺩﻳﻕ ﻣﺳﺅﻭﻟﻳﺔ ﺍﻟﻧﺯﻳﻝ ﻭﻟﻳﺱ‬
‫ﺍﻟﻔﻧــﺩﻕ ﺗﻌﻣﻝ ﺑﺷﻛﻝ ﺇﻟﻛﺗﺭﻭﻧﻲ ﻋﻥ ﻁﺭﻳــﻕ ﺇﺩﺧـﺎﻝ ﺭﻗــــﻡ ﺳـــﺭﻱ )‪Password‬‬
‫( ﻭﻟﻛﻝ ﻧﺯﻳﻝ ﺍﻟﺣﻕ ﺑﺗﻐﻳﻳﺭﻩ ﻭﻭﺿﻊ ﺍﻷﺭﻗﺎﻡ ﺍﻟﺗﻲ ﻳﺭﻏﺏ ﺑﻬﺎ ﻭﺗﺛﺑﺕ ﻁﺭﻳﻘﺔ‬
‫ﺍﻻﺳﺗﻌﻣﺎﻝ ﻋﻠﻳﻬﺎ ﻭﻳﻣﻛﻥ ﺇﻋﺎﺩﺓ ﻓﺗﺢ ﻫﺫﺍ ﺍﻟﺻﻧﺩﻭﻕ ﻓﻲ ﺑﻌﺽ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺧﺎﺻﺔ‬
‫ﻣﺛﻝ ﻧﺳﻳﺎﻥ ﺍﻟﻧﺯﻳﻝ ﺭﻗﻡ ﺻﻧﺩﻭﻗﻪ ﺑﻭﺍﺳﻁﺔ ﺟﻬﺎﺯ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺇﻋـــــــﺎﺩﺓ‬
‫‪applicable copyright law.‬‬

‫ﺑﺭﻣﺟــﺗﻪ ) ‪ ( Reprogramming‬ﻭﻟﻛﻥ ﻳﺟﺏ ﺃﻭﻻً ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻫﻭﻳﺔ ﺍﻟﻧﺯﻳﻝ‬

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 ‫ﻭﺑﺣﺿﻭﺭ ﻣﻭﻅﻑ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﻋﻧﺩ ﺍﻟﺣﺎﺟﺔ ﻟﻔﺗﺢ ﺃﻱ ﺻﻧﺩﻭﻕ ﺃﻣﺎﻧﺎﺕ ﺳﻭﺍء ﺍﻟﺫﻱ‬
‫ﺑﺎﻟﻐﺭﻑ ﺃﻭ ﺍﻟﺫﻱ ﻟﺩﻯ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻳﺟﺏ ﺗﻌﺑﺋﺔ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻧﻣﻭﺫﺝ ﻓﺗﺢ ﺻﻧﺩﻭﻕ ﺍﻷﻣﺎﻧﺎﺕ‬

‫_________‬ ‫ﺍﻟﻳﻭﻡ‬
‫ﺍﻟﺗﺎﺭﻳﺦ _________‬

‫ﺑﻧﺎء ﻋﻠﻰ ﻁﻠﺏ ﺍﻟﺳﻳﺩ ____________ ﺭﻗﻡ ﻫﻭﻳﺗﻪ ______ ﻧﺯﻳﻝ ﻏﺭﻓﺔ ﺭﻗﻡ‬
‫_______ ﺗﻡ ﺣﺿﻭﺭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ________ ﻭﻣﻭﻅﻑ ﺍﻻﺳﺗﻘﺑﺎﻝ _______‬
‫ﻭﻣﻭﻅﻑ ﺍﻟﺻﻳﺎﻧﺔ _________ ﻟﻔﺗﺢ ﺻﻧﺩﻭﻕ ﺍﻷﻣﺎﻧﺎﺕ ﺍﻟﻣﻭﺟﻭﺩ ﺑـ ____ﺭﻗﻡ_____‬
‫ﺑﻁﻠﺏ ﻣﻥ ﺍﻟﻧﺯﻳﻝ ﻧﻔﺳﻪ ﺑﺳﺑﺏ _____________ ﻭﺑﻌﺩ ﻣﺷﺎﻫﺩﺓ ﻫﻭﻳﺔ ﺍﻟﻧﺯﻳﻝ ﻭﺳﺅﺍﻟﻪ ﻋﻥ‬
‫ﺍﻷﺷﻳﺎء ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﺩﺍﺧﻝ ﻗﺑﻝ ﻓﺗﺢ ﺍﻟﺧﺯﻧﺔ ﻭﺗﻌﺭﻓﻪ ﻋﻠﻳﻬﺎ ﺣﻳﺙ ﻛﺎﻧﺕ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫_______________________ ﻭﻋﻠﻳﻪ ﺗﻡ ﺗﻭﻗﻳﻌﻪ ______________ ﻋﻠﻣﺎ‬
‫ﺃﻥ ﺍﻟﻔﻧﺩﻕ ﻏﻳﺭ ﻣﺳﺅﻭﻝ ﻋﻥ ﺍﻷﺿﺭﺍﺭ ﺍﻟﻧﺎﺗﺟﺔ ﻋﻥ ﺫﻟﻙ‪.‬‬

‫ﻭﻳﺗﻡ ﺗﺻﻭﻳﺭ ﻫﻭﻳﺔ ﺍﻟﻧﺯﻳﻝ ﻭﺇﺭﻓﺎﻗﻬﺎ ﺑﻬﺫﺍ ﺍﻟﻣﺣﺿﺭ‪.‬‬

‫ﺃﻣﺎ ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻟﻐﺭﻓﺔ ﻏﻳﺭ ﺳﺎﻛﻧﺔ ﻓﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧــــﺩﻗﻲ‬
‫)‪ ( House Keeping‬ﺗﻔﻘﺩ ﺍﻟﺻﻧﺩﻭﻕ ﻋﻧﺩ ﺍﻟﺑﺩء ﺑﺗﻧﻅﻳﻑ ﺍﻟﻐﺭﻓﺔ ﺑﺣﻳﺙ ﺇﺫﺍ ﻛﺎﻥ‬
‫ﻣﻐﻠﻘﺎ ً ﻳﺗﻡ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﺫﻱ ﻳﻘﻭﻡ ﺑﻔﺗﺣﻪ ﺑﻭﺍﺳﻁﺔ ﺍﻟﺟﻬﺎﺯ‬
‫ﺍﻹﻟﻛﺗﺭﻭﻧﻲ ﺍﻟﺫﻱ ﻳﺟﺏ ﺃﻥ ﻳﺑﻘﻰ ﻋﻧﺩ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺇﺫﺍ ﻟﻡ ﻧﺟﺩ ﺷﻲء ﻳﺗﺭﻙ‬
‫ﺍﻟﺻﻧﺩﻭﻕ ﻣﻔﺗﻭﺡ ﻻﺳﺗﻌﻣﺎﻝ ﺍﻟﻧﺯﻳﻝ ﺍﻟﺫﻱ ﺳﻳﺄﺗﻲ ﻓﻳﻣﺎ ﺑﻌﺩ ﻭﺇﺫﺍ ﻭﺟﺩﻧﺎ ﻓﻳﻬﺎ‬
‫ﺃﻏﺭﺍﺽ ﻳﺗﻡ ﺍﻟﺗﺣﻔﻅ ﻋﻠﻳﻬﺎ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ ﻓﻲ ﺍﻷﻣﺎﻧﺎﺕ ﻟﺣﻳﻥ ﺃﻥ ﺗﺗﻡ ﻋﻣﻠﻳﺔ‬
‫ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻟﻧﺯﻳﻝ ﻣﻥ ﺍﻟﻬﻭﺍﺗﻑ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻟﺩﻳﻧﺎ ﻓﻲ ﻣﻠﻔﻪ ﻟﺩﻯ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ‬
‫ﻭﺍﻻﺗﻔﺎﻕ ﻋﻠﻰ ﻛﻳﻔﻳﺔ ﺗﺳﻠﻳﻣﻬﺎ‪.‬‬

‫ﺻﻧﺎﺩﻳﻕ ﻣﺣﺎﺳﺑﻳﻥ ﺍﻟﻔﻧﺩﻕ ) ‪( Cashiers‬‬

‫ﻟﻛﻝ ﻣﺣﺎﺳﺏ ﻣﺳﺅﻭﻝ ﻛﺎﺵ ﺑﺄﻱ ﻣﺭﻓﻕ ﻣﻥ ﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ ﺻﻧﺩﻭﻕ ﺧﺎﺹ ﺑﻪ‬
‫ﻣﻭﺟﻭﺩ ﻓﻲ ﻏﺭﻓﺔ ﺍﻟﻣﺣﺎﺳﺏ ﺍﻟﻌﺎﻡ )ﺍﻟﻣﺳﺅﻭﻝ ﻋﻥ ﺟﻣﻳﻊ ﺍﻟﻣﺣﺎﺳﺑﻳﻥ( ﻭﻓﻲ ﻏﺭﻓﺔ‬
‫ﺧﺎﺻﺔ ﻓﻳﻬﺎ ﻛﺎﻣﻳﺭﺍ ﻟﻠﺗﺳﺟﻳﻝ ﻭﻛﻝ ﺻﻧﺩﻭﻕ ﻻ ﻳﻔﺗﺢ ﺇﻻ ﺑﻣﻔﺗﺎﺣﻳﻥ ﺍﻟﻣﻔﺗﺎﺡ ﺍﻷﻭﻝ‬
‫ﻣﺎﺳﺗﺭ ﻣﻭﺟﻭﺩ ﻣﻊ ﺍﻟﻣﺣﺎﺳﺏ ﺍﻟﻌﺎﻡ ﻧﻬﺎﺭﺍً ﻭﺍﻷﻣﻥ ﻟﻳﻼً ﻭﺍﻟﺛﺎﻧﻲ ﻛﻝ ﺻﺎﺣﺏ‬
‫ﺻﻧﺩﻭﻕ ﻣﻌﻪ ﻧﺳﺧﺗﻪ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﻋﻧﺩ ﺑﺩﺍﻳﺔ ﺍﻟﺩﻭﺍﻡ ﻳﻔﺗﺢ ﻛﻝ ﻣﺳﺅﻭﻝ ﻛﺎﺵ ﺃﻭ ﻣﺣﺎﺳﺏ ﺻﻧﺩﻭﻗﻪ ﺍﻟﺫﻱ ﻧﻔﺭﺽ‬
‫ﺃﻥ ﻓﻳﻪ ‪ 1000‬ﺩﻳﻧﺎﺭ ﻭﻳﺣﻣﻠﻪ ﻟﻣﻭﻗﻊ ﻋﻣﻠﻪ ﻭﺗﺗﻡ ﺍﻟﻌﻣﻠﻳﺎﺕ ﺍﻟﻣﺎﻟﻳﺔ ﻣﻥ ﺧﻼﻟﻪ ﻭﻓﻲ‬
‫ﻧﻬﺎﻳﺔ ﺍﻟﺩﻭﺍﻡ ﺇﺫﺍ ﻛﺎﻥ ﻣﺛﻼً ﺑﺎﻉ ﺑﻣﺑﻠﻎ ﻭﻗﺩﺭﻩ ‪ 500‬ﺩﻳﻧﺎﺭ ﻓﻳﺿﻊ ﺍﻟـ ‪ 500‬ﺩﻳﻧﺎﺭ‬
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 ‫ﻫﺫﻩ ﻓﻲ ﻣﻐﻠﻑ ﺧﺎﺹ ﻭﻳﺳﻘﻁﻬﻡ ﻓﻲ ﺍﻟﺧﺯﻧﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻛﺎﺷﺎﺕ ﺍﻟﺗﻲ ﻳﺑﻘﻰ ﻣﻔﺗﺎﺣﻬﺎ‬
‫ﻣﻊ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﺎﻟﻲ ﺃﻣﺎ ﺍﻟـ ‪ 1000‬ﺩﻳﻧﺎﺭ ﻓﻳﺭﺟﻌﻬﻡ ﺑﻌﺩ ﺍﻟﺗﺄﻛﺩ ﻣﻧﻬﻡ ﻟﺻﻧﺩﻭﻗﻪ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﺧﺎﺹ ﺑﺧﺯﻧﺔ ﺍﻟﺻﻧﺎﺩﻳﻕ ﻟﻠﻳﻭﻡ ﺍﻟﺗﺎﻟﻲ ‪ ...‬ﻭﻫﻛﺫﺍ‪.‬‬

‫ﻓﻲ ﻧﻬﺎﻳﺔ ﺍﻟﺷﻬﺭ ﻋﻧﺩﻣﺎ ﻳﺭﻳﺩ ﺍﻟﻣﺣﺎﺳﺏ ﺍﻟﻌﺎﻡ ﻓﺗﺢ ﺧﺯﻧﺔ ﺍﻟﻛﺎﺷﺎﺕ ﻟﺣﺳﺎﺏ‬
‫ﺍﻳﺭﺍﺩ ﺍﻟﺷﻬﺭ ﻭﻳﻁﻠﺏ ﺍﺳﺗﻼﻡ ﺍﻟﻣﻔﺗﺎﺡ ﻣﻥ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﺎﻟﻲ ﻭﻋﻧﺩﻣﺎ ﻳﺭﻳﺩ ﺍﻟﻣﺣﺎﺳﺏ‬
‫ﺍﻟﻌﺎﻡ ﻓﺗﺢ ﺧﺯﻧﺔ ﺍﻟﻛﺎﺷﺎﺕ ﻟﺣﺳﺎﺏ ﺇﻳﺭﺍﺩ ﺍﻟﺷﻬﺭ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻣﻌﻪ ﺃﺣﺩ ﻣﻭﻅﻔﻲ‬
‫ﺍﻷﻣﻥ ﻭﻳﺗﻡ ‪:‬‬
‫• ﻋﺩ ﻋﺩﺩ ﺍﻟﻛﺎﺷﺎﺕ ﺃﻭ ﺍﻟﻣﻐﻠﻔﺎﺕ‪.‬‬
‫• ﻓﺗﺢ ﻛﻝ ﻣﻐﻠﻑ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻣﺑﺎﻟﻎ ﺍﻟﺗﻲ ﻓﻳﻪ ﺃﻧﻬﺎ ﺻﺣﻳﺣﺔ‪.‬‬
‫ﻭﺃﻱ ﻣﻭﻅﻑ ﻳﺿﻳﻊ ﻣﻔﺗﺎﺣﻪ ﻳﺟﺏ ﺃﻥ ﻳﺑﻠﻎ ﻓﻭﺭﺍً ﻋﻧﻪ ﻛﻲ ﻻ ﻳﺳﺗﻐﻠﻪ ﺃﻱ‬
‫ﻣﻭﻅﻑ ﺁﺧﺭ ﻭﻣﻥ ﺛﻡ ﻳﺗﻡ ﻁﻠﺏ ﺍﻟﺷﺭﻛﺔ ﺍﻟﺻﺎﻧﻌﺔ ﻭﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﻟﻛﺳﺭ ﺍﻟﺻﻧﺩﻭﻕ‬
‫ﻭﻭﺿﻊ ﺍﻟﻣﺑﻠﻎ ﺍﻟﻣﻭﺟﻭﺩ ﺑﺎﻟﺩﺍﺧﻝ ﻓﻲ ﻣﻐﻠﻑ ﻭﻛﺗﺎﺑﺔ ﻋﻠﻳﺔ ﺍﻟﺷﺭﺡ ﺍﻟﻼّﺯﻡ ﻭﺇﺳﻘﺎﻁﻪ‬
‫ﻓﻲ ﺍﻟﺧﺯﻧﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻛﺎﺷﺎﺕ ﻭﺇﺑﻼﻍ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻧﺎﺋﺑﻪ ﻭﺍﻟﻣﺣﺎﺳﺏ ﺍﻟﻌﺎﻡ ﺍﺫﺍ‬
‫ﻟﻡ ﻳﻛﻥ ﺧﻼﻝ ﻓﺗﺭﺓ ﺩﻭﺍﻣﻬﻡ ﺑﺎﻟﻧﻬﺎﺭ ﻭﻳﺭﺟﻊ ﻣﻭﺿﻭﻉ ﺗﻐﺭﻳﻡ ﺛﻣﻥ ﺍﻟﺻﻧﺩﻭﻕ ﺍﻟﺟﺩﻳﺩ‬
‫ﻟﻠﻣﺩﻳﺭ ﺍﻟﻣﺎﻟﻲ‪.‬‬
‫‪ -‬ﻭﻳﺟﺏ ﺍﻟﺫﻛﺭ ﻫﻧﺎ ﺑﺄﻥ ﻋﻣﻠﻳﺎﺕ ﻧﻘﻝ ﺍﻷﻣﻭﺍﻝ ﺑﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﺑﻧﻙ ﺍﻟﺫﻱ ﻳﺗﻌﺎﻣﻝ‬
‫ﻣﻌﻪ ﻳﺟﺏ ﺃﻥ ﺗﺗﻡ ﻣﻥ ﺧﻼﻝ ﺷﺭﻛﺎﺕ ﺧﺎﺻﺔ ﻟﻧﻘﻝ ﺍﻷﻣﻭﺍﻝ ﻭﻟﻳﺱ ﺑﻣﺭﻛﺑﺎﺕ‬
‫ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ -‬ﻣﺭﺍﻗﺏ ﺍﻟﺗﻛﻠﻔﺔ ﻟﻪ ﺩﻭﺭ ﻛﺑﻳﺭ ﻓﻲ ﻛﺷﻑ ﺍﻟﺳﺭﻗﺎﺕ ﻭﺍﻻﺧﺗﻼﺳﺎﺕ ﺍﻟﺗﻲ ﺗﺣﺩﺙ‬
‫ﻓﻲ ﺍﻟﻔﻧﺩﻕ ﻷﻧﻪ ﻫﻭ ﺍﻟﺫﻱ ﻳﻌﺭﻑ ﻛﻡ ﻭﺻﻝ ﻣﻥ ﺍﻟﻣﻭﺍﺩ ﻭﻛﻡ ﺻﺭﻑ ﺃﻭ‬
‫ﺍﺳﺗﻬﻠﻙ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﻔﺭﻕ ﺑﺎﻟﻣﺳﺗﻭﺩﻋﺎﺕ ‪.‬‬

‫ﺍﻟﻣﻔﺎﺗﻳﺢ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﻘﺳﻡ ) ‪( Keys‬‬

‫‪ .1‬ﻳﻭﺟﺩ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺧﺯﺍﻧﺔ ﻛﺎﻣﻠﺔ ﻟﻠﻣﻔﺎﺗﻳﺢ ﻓﻳﻬﺎ ﻧﺳﺦ ﻛﻝ ﻣﻔﺎﺗﻳﺢ‬
‫ﻣﺑﻧﻰ ﺍﻟﻔﻧﺩﻕ ﻣﺭﻗﻣﺔ ﻭﻣﺭﺗﺑﻪ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﻓﻲ ﺑﺩﺍﻳﺔ ﻛﻝ ﻭﺭﺩﻳﺔ ) ‪ ( Shift‬ﺗﺳﻠﻳﻡ ﻭﺍﺳﺗﻼﻡ ﻫﺫﻩ ﺍﻟﻣﻔﺎﺗﻳﺢ ﻭﻳﺟﺏ‬
‫ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﺩﻫﺎ ﻭﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﻭﺍﻟﻣﺳﻠﻡ ﻣﻧﻬﺎ ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻟﺩﻳﻧﺎ ﻛﺷﻑ ﺧﺎﺹ ﺑﺄﺳﻣﺎء ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﺻﺭﺡ ﻟﻬﻡ ﺑﺎﺳﺗﻼﻡ‬
‫ﻛﻝ ﻣﻔﺗﺎﺡ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻳﻣﻧﻊ ﺇﻋﻁﺎء ﺃﻱ ﺷﺧﺹ ﻣﻔﺗﺎﺡ ﻏﻳﺭ ﻣﺻﺭﺡ ﻟﻪ‬
‫‪applicable copyright law.‬‬

‫ﺑﺎﺳﺗﻼﻣﻪ‪.‬‬
‫‪ .4‬ﻳﺟﺏ ﺩﺍﺋﻣﺎ ً ﺃﻥ ﺗﻛﻭﻥ ﻫﺫﻩ ﺍﻟﺧﺯﻧﺔ ﻣﻐﻠﻘﺔ ‪.‬‬
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Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or

‫ ﻳﺟﺏ ﻋﻧﺩ ﺃﺧﺫ ﺃﻱ ﻣﻔﺗﺎﺡ ﺍﻟﺗﻭﻗﻳﻊ ﻋﻠﻳﻪ ﻭﻛﺫﻟﻙ ﻋﻧﺩ ﺇﺭﺟﺎﻋﻪ ﻣﺛﻝ ﺍﻟﻧﻣﻭﺫﺝ‬.5
:‫ﺍﻟﺗﺎﻟﻲ‬
‫ﻧﻣﻭﺫﺝ ﺗﺳﻠﻳﻡ ﻭﺍﺳﺗﻼﻡ ﺍﻟﻣﻔﺎﺗﻳﺢ‬ ‫ﺍﻟﻳﻭﻡ‬
‫ﺍﻟﺗﺎﺭﻳﺦ‬

(‫ﻋﻣﻠﻳﺔ ﺍﻻﺳﺗﻼﻡ )ﺇﺭﺟﺎﻉ ﺍﻟﻣﻔﺗﺎﺡ‬ (‫ﻋﻣﻠﻳﺔ ﺍﻟﺗﺳﻠﻳﻡ )ﺃﺧﺫ ﺍﻟﻣﻔﺗﺎﺡ‬

applicable copyright law.

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 ‫ﺍﻟﻭﻗﺕ ﺍﻟﺫﻱ ﺃﺭﺟﻌﻪ‬ ‫ﺗﻭﻗﻳﻌﻪ‬ ‫ﺍﺳﻡ‬ ‫ﺗﻭﻗﻳﻌﻪ‬ ‫ﺍﺳﻡ‬ ‫ﻭﻗﺕ‬ ‫ﺗﻭﻗﻳﻌﻪ‬ ‫ﺍﺳﻡ‬ ‫ﺗﻭﻗﻳﻌﻪ‬ ‫‪3B‬‬ ‫ﺍﺳﻡ‬ ‫‪2B‬‬ ‫ﺭﻗﻣﻪ‬ ‫‪1B‬‬ ‫ﺍﺳﻡ‬ ‫‪0B‬‬

‫ﻓﻳﻪ‬ ‫ﻣﻭﻅﻑ‬ ‫ﺍﻟﻣﻭﻅﻑ‬ ‫ﻣﻭﻅﻑ‬

‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻷﻣﻥ‬ ‫ﺍﻟﺫﻱ‬ ‫ﺍﻻﺳﺗﻼﻡ‬ ‫ﺍﻷﻣﻥ‬ ‫ﺍﻟﻣﺳﺗﻠﻡ‬ ‫ﺍﻟﻣﻔﺗﺎﺡ‬

‫ﺍﻟﺫﻱ‬ ‫ﺃﺭﺟﻌﻪ‬ ‫ﺍﻟﺫﻱ‬
‫ﺍﺳﺗﻠﻣﻪ‬ ‫ﺳﻠﻣﻪ‬

‫‪ .6‬ﻳﺟﺏ ﻣﺭﺍﺟﻌﺔ ﻫﺫﻩ ﺍﻟﻛﺷﻭﻓﺎﺕ ﺑﺷﻛﻝ ﻳﻭﻣﻲ ﻟﻠﺗﺄﻛﺩ ﻣﻥ‪:‬‬

‫‌ﺃ‪ .‬ﺭﺟﻭﻉ ﻛﻝ ﺍﻟﻣﻔﺎﺗﻳﺢ ﺍﻟﺗﻲ ﺳﻠﻣﺕ ﺑﻧﻔﺱ ﺍﻟﻳﻭﻡ‪.‬‬
‫ﺏ‪ .‬ﻣﺗﺎﺑﻌﺔ ﺍﻟﻣﻔﺎﺗﻳﺢ ﺍﻟﺗﻲ ﻟﻡ ﻳﺗﻡ ﺇﺭﺟﺎﻋﻬﺎ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻬﺎ ﻣﺎﺯﺍﻟﺕ ﺑﺎﻟﻔﻧﺩﻕ‪.‬‬
‫‌‬
‫‌ﻩ‪ .‬ﺃﻱ ﻣﻔﺗﺎﺡ ﺿﺎﺋﻊ ﻳﺟﺏ ﺍﻟﺗﺑﻠﻳﻎ ﻋﻧﻪ ﻓﻭﺭﺍً ﻭﻛﺗﺎﺑﺔ ﺗﻘﺭﻳﺭ ﺑﻪ ﻭﺗﻐﻳﻳﺭ ﺍﻟﻘﻔﻝ‪.‬‬
‫‪ .7‬ﻳﻔﺿﻝ ﻭﺟﻭﺩ ﻛﺷﻑ ﺧﺎﺹ ﺑﺎﻟﻣﻔﺎﺗﻳﺢ ﺍﻟﻣﺎﺳﺗﺭ‪.‬‬
‫‪ .8‬ﻋﻧﺩ ﺇﺭﺟﺎﻉ ﺃﻱ ﻣﻭﻅﻑ ﺃﻱ ﻣﻔﺗﺎﺡ ﻻ ﺗﺿﻌﻪ ﻋﻠﻰ ﺍﻟﻁﺎﻭﻟﺔ ﻭﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻙ‬
‫ﻭﺿﻌﺗﻪ ﻓﻲ ﻣﻛﺎﻧﻪ ﺍﻟﺻﺣﻳﺢ ﻓﻲ ﺧﺯﺍﻧﺔ ﺍﻟﻣﻔﺎﺗﻳﺢ‪.‬‬
‫‪ .9‬ﻳﻣﻧﻊ ﻧﺳﺦ ) ‪ ( Copying‬ﺃﻱ ﻣﻔﺗﺎﺡ ﺩﻭﻥ ﺃﺧﺫ ﻣﻭﺍﻓﻘﺔ ﻣﺩﻳﺭ ﺍﻷﻣﻥ‪.‬‬
‫‪.10‬ﺃﻱ ﻣﻔﺗﺎﺡ ﺇﻟﻛﺗﺭﻭﻧﻲ ﺧﺎﺹ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﺗﻧﺗﻬﻲ ﺻﻼﺣﻳﺗﻪ ﻳﻌﺎﺩ ﻟﻣﺷﺭﻓﻳﻥ ﻗﺳﻡ‬
‫ﺍﻷﻣﻥ ﻹﻋﺎﺩﺓ ﺷﺣﻧﻪ‪.‬‬
‫‪.11‬ﻛﻝ ﻣﻔﺗﺎﺡ ﻣﺷﺣﻭﻥ ﻭﻣﺑﺭﻣﺞ ﺑﺣﻳﺙ ﻳﻔﺗﺢ ﻋﺩﺩ ﻭﻧﻭﻉ ﻣﻌﻳﻥ ﻣﻥ ﺍﻷﺑﻭﺍﺏ‬
‫ﺣﺳﺏ ﻁﺑﻳﻌﺔ ﻋﻣﻝ ﺍﻟﻣﻭﻅﻑ ﻭﻣﻧﻁﻘﺔ ﻋﻣﻠﻪ ﻭﻭﻅﻳﻔﺗﻪ ﻟﺫﺍ ﻳﻣﻧﻊ ﺍﻟﺗﺑﺩﻳﻝ ﺃﻭ‬
‫ﺍﻻﺳﺗﻌﺎﺭﺓ‪.‬‬
‫‪.12‬ﺃﻱ ﻣﻭﻅﻑ ﻳﺿﻳﻊ ﻣﻔﺗﺎﺣﻪ ﻳﺟﺏ ﻓﻭﺭﺍً ﺍﻟﺗﺑﻠﻳﻎ ﻋﻧﻪ ﻹﻟﻐﺎﺋﻪ ﻭﺗﻐﻳﻳﺭﻩ ﺛﻡ ﻳﻧﻅﺭ‬
‫ﻓﻲ ﻋﻘﺎﺑﻪ ﺑﻌﺩ ﺭﻓﻊ ﻧﺳﺧﺔ ﻋﻥ ﺍﻟﺗﻘﺭﻳﺭ ﻟﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﺎﻟﻲ‪.‬‬
‫‪.13‬ﻳﻣﻧﻊ ﺃﺧﺫ ﺃﻱ ﻣﻔﺗﺎﺡ ﻟﺧﺎﺭﺝ ﺍﻟﻔﻧﺩﻕ ﺣﺗﻰ ﻟﻭ ﺳﻬﻭﺍً‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫‪.14‬ﺃﻱ ﻣﻭﻅﻑ ﻳﺳﻠﻣﻧﺎ ﻣﻔﺗﺎﺡ ﺿﺎﺋﻊ ﻳﺟﺏ ﻛﺗﺎﺑﺔ ﻣﻼﺣﻅﺔ ﺑﺎﺳﻣﻪ ﻭﻭﻅﻳﻔﺗﻪ ﻭﺍﺳﻡ‬
‫ﻭﺭﻗﻡ ﺍﻟﻣﻔﺗﺎﺡ ﺍﻟﺫﻱ ﻭﺟﺩﻩ ﻭﻣﻌﺭﻓﺔ ﺍﻟﻭﻗﺕ ﺍﻟﺫﻱ ﻭﺟﺩﻩ ﻓﻳﻪ ﻭﺍﻟﻣﻛﺎﻥ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﻔﺎﺗﻳﺢ ﻏﺭﻑ ﺍﻟﻧﺯﻻء ) ‪( Guest room keys‬‬

‫‪ .1‬ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻫﻭ ﺍﻟﻣﺳﺅﻭﻝ ﻋﻥ ﺇﺻﺩﺍﺭﻫﺎ ﺃﻭﻝ ﺣﺿﻭﺭ ﺍﻟﻧﺯﻳﻝ ﻭﺃﺧﺫ ﺃﺳﻣﺎء‬
‫ﺍﻷﺷﺧﺎﺹ ﺍﻟﻣﺻﺭﺡ ﻟﻬﻡ ﺑﺄﺧﺫ ﻧﺳﺦ ﻋﻧﻪ ﻭﺗﻭﻗﻳﻊ ﺻﺎﺣﺏ ﺍﻟﻐﺭﻓﺔ ﻋﻠﻰ ﺫﻟﻙ‬
‫ﻭﺷﺣﻥ ﺃﻭ ﺑﺭﻣﺟﺔ ﺍﻟﻣﻔﺗﺎﺡ ﻓﻘﻁ ﻋﻠﻰ ﻗﺩﺭ ﺍﻟﻣﺩﺓ ﺍﻟﺗﻲ ﻳﺭﻳﺩ ﺍﻟﻧﺯﻳﻝ ﺃﻥ ﻳﺑﻘﻰ‬
‫ﻓﻳﻬﺎ ﺑﺎﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﺇﻋﺎﺩﺓ ﺷﺣﻥ ) ‪ ( Recharge‬ﻭﺑﺭﻣﺟﺔ ﻟﻣﻔﺗﺎﺡ ﻏﺭﻑ ﺍﻟﻧﺯﻻء ﺃﻳﺿﺎ ً ﻣﻥ‬
‫ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻋﻧﺩ ﺗﻣﺩﻳﺩﻫﻡ ﻟﻔﺗﺭﺓ ﺇﻗﺎﻣﺗﻬﻡ‪.‬‬
‫‪ .3‬ﻋﺩﻡ ﻛﺗﺎﺑﺔ ﺃﻱ ﺃﺭﻗﺎﻡ ﻋﻠﻰ ﺍﻟﻣﻔﺎﺗﻳﺢ ﻛﻲ ﻻ ﻳﺳﺎء ﺍﺳﺗﺧﺩﺍﻣﻬﺎ ﺇﺫﺍ ﺃﺿﺎﻋﻬﺎ‬
‫ﺍﻟﻧﺯﻳﻝ‪.‬‬
‫‪ .4‬ﺃﻱ ﻧﺯﻳﻝ ﻳﻔﻘﺩ ﻣﻔﺗﺎﺣﻪ ﻋﻠﻰ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺇﻋﻁﺎءﻩ ﻣﻔﺗﺎﺡ ﺁﺧﺭ ﺑﻌﺩ ﺇﻟﻐﺎء ﺍﻟﻘﺩﻳﻡ‬
‫ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻫﻭﻳﺗﻪ ﻭﺇﺫﺍ ﻟﻡ ﻳﻛﻥ ﻣﻌﻪ ﻫﻭﻳﺔ ﻳﺗﻡ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻗﺳﻡ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﻭﻳﺻﻌﺩ ﻣﻭﻅﻔﻲ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﺍﻷﻣﻥ ﻣﻊ ﺍﻟﻧﺯﻳﻝ ﻭﻳﺗﻡ ﺳﺅﺍﻝ ﺍﻟﻧﺯﻳﻝ‬
‫ﻋﻥ ﺃﻱ ﺃﻏﺭﺍﺽ ﺑﺎﻟﺩﺍﺧﻝ ﺃﻭ ﻣﻛﺎﻥ ﻫﻭﻳﺗﻪ ) ‪ ( Identification Card‬ﻟﻠﺗﺄﻛﺩ‬

‫‪ .5‬ﻣﻥ ﺃﻧﻪ ﺻﺎﺣﺏ ﺍﻟﻐﺭﻓﺔ ﻗﺑﻝ ﺩﺧﻭﻟﻪ ﻟﻬﺎ ﻭﺗﻭﻗﻳﻌﻪ ﻋﻠﻰ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫ﻧﻣﻭﺫﺝ ﻁﻠﺏ ﻓﺗﺢ ﻏﺭﻓﺔ ﻧﺯﻳﻝ‬

‫ﺍﻟﻳﻭﻡ _________‬
‫ﺍﻟﺗﺎﺭﻳﺦ _________‬
‫ﺍﻟﻭﻗﺕ _________‬
‫ﺃﻭﺍﻓﻕ ﺃﻧﺎ ﺍﻟﺳﻳﺩ __________ ﺭﻗﻡ ﺍﻟﻬﻭﻳﺔ ______ ﻧﺯﻳﻝ ﻏﺭﻓﺔ ﺭﻗﻡ _____ ﻋﻠﻰ‬
‫ﻓﺗﺢ ﻏﺭﻓﺗﻲ ﻭﻋﻠﻰ ﻣﺳﺅﻭﻟﻳﺗﻰ ﻭﺑﻧﺎء ﻋﻠﻰ ﻁﻠﺑﻲ ﺍﻟﺧﺎﺹ‬
‫ﺑﺳﺑﺏ_________________ ﻭﻋﻠﻳﻪ ﺃﻭﻗﻊ ____________‬

‫ﺗﻭﻗﻳﻊ ﺍﻟﺷﺎﻫﺩ‬ ‫ﺗﻭﻗﻳﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬ ‫ﺗﻭﻗﻳﻊ ﺍﻟﻧﺯﻳﻝ‬

‫ـــــــــــــــ‬ ‫ـــــــــــــــــــــــ‬ ‫ــــــــــــ‬
‫‪applicable copyright law.‬‬

‫ﻭﻳﺗﻡ ﺗﺻﻭﻳﺭ ﻫﻭﻳﺔ ﺍﻟﻧﺯﻳﻝ ﻭﺇﺭﻓﺎﻗﻬﺎ ﺑﻬﺫﺍ ﺍﻟﻧﻣﻭﺫﺝ‬

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 ‫‪ .6‬ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻣﺳﺅﻭﻟﻳﻥ ﻋﻥ ﺗﺳﻠﻳﻡ ﺃﻱ ﻣﻔﺗﺎﺡ ﻏﺭﻓﺔ ﻳﺟﺩﻩ ﺧﺎﺹ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ‬
‫ﻟﻘﺳﻡ ﺍﻷﻣﻥ ﺃﻣﺎ ﻣﻔﺎﺗﻳﺢ ﺍﻟﻧﺯﻻء ﻓﻳﺗﻡ ﺗﺳﻠﻳﻣﻬﺎ ﻟﻘﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺧﺎﺻﺔ ﺍﻟﺗﻲ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻳﺟﺩﻫﺎ ﻣﻭﻅﻔﻳﻥ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ ﻓﻲ ﻏﺭﻓﺔ ﺍﻟﻧﺯﻳﻝ ﺑﻌﺩ ﻣﻐﺎﺩﺭﺗﻪ ﻹﻋﺎﺩﺓ ﺷﺣﻧﻬﺎ‬
‫ﻭﺑﺭﻣﺟﺗﻬﺎ ﻭﺇﻋﻁﺎءﻫﺎ ﻟﻧـﺯﻻء ﻏﻳﺭﻩ ﺑﻌﺩ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻧﻅﺎﻓﺗﻬﺎ ﻭﺷﻛﻠﻬﺎ ﻟﻧﺯﻳﻝ‬
‫ﺁﺧﺭ‪.‬‬
‫‪ .7‬ﺇﻥ ﺍﺧﺗﻳﺎﺭ ﻧﻅﺎﻡ ﺍﻟﻣﻔﺎﺗﻳﺢ ﺍﻹﻟﻛﺗﺭﻭﻧﻲ ﻳﺟﺏ ﺃﻥ ﻳﺭﺍﻋﻰ ﻓﻳﻪ ﺍﻟﺗﻁﻭﺭ‬
‫ﺍﻟﺗﻛﻧﻭﻟﻭﺟﻲ ﺑﺣﻳﺙ ﻳﻣﻛﻧﻧﺎ ﻣﻥ ﻗﺭﺍءﺓ ﺃﺳﻣﺎء ﺁﺧﺭ ﻣﻔﺎﺗﻳﺢ ﺗﻡ ﺍﺳﺗﻌﻣﺎﻟﻬﺎ ﻟﻔﺗﺢ‬
‫ﺍﻟﺑﺎﺏ ‪.‬‬
‫‪ ( Double Lock‬ﻋﻠﻰ ﺃﺑﻭﺍﺏ ﻏﺭﻑ‬ ‫ﻁﻠﺏ ﻋﻣﻝ ﻗﻔﻝ ﻣﺯﺩﻭﺝ )‬
‫ﺍﻟﻧـﺯﻻء‬
‫ﺍﻟﻘﻔﻝ ﺍﻟﻣﺯﺩﻭﺝ ﻫﻭ ﺇﻏﻼﻕ ﺍﻟﻐﺭﻓﺔ ﺑﺣﻳﺙ ﻻ ﻳﻔﺗﺣﻬﺎ ﺃﻱ ﻣﻔﺗﺎﺡ ﺣﺗﻰ ﻣﻔﺗﺎﺡ‬
‫ﺍﻟﻧﺯﻳﻝ ﻧﻔﺳﻪ ﻋﺩﺍ ﺍﻟﻣﻔﺗﺎﺡ ﺍﻟﺧﺎﺹ ﺑﻔﻙ ﺍﻟﻘﻔﻝ ﺍﻟﻣﺯﺩﻭﺝ‪.‬‬
‫‪ .1‬ﻋﻧﺩ ﺗﻠﻘﻲ ﻣﻭﻅﻑ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻁﻠﺏ ﺃﺣﺩ ﺍﻟﻧﺯﻻء ﻋﻣﻝ ﻗﻔﻝ ﻣﺯﺩﻭﺝ ﻓﻳﺟﺏ ﻋﻠﻳﻪ‬
‫ﺗﺣﻭﻳﻠﻪ ﻟﻘﺳﻡ ﺍﻷﻣﻥ ﻭﻳﺗﻡ ﺇﺑﻼﻍ ﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ ﻭﻣﺩﻳﺭ‬
‫ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﺍﻟﻣﺷﺭﻓﻳﻥ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﺑﺫﻟﻙ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻥ ﺍﻟﻧﺯﻳﻝ ﻧﻔﺳﻪ ﻫﻭ ﺻﺎﺣﺏ ﺍﻟﻐﺭﻓﺔ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺗﻌﺑﺋﺔ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫ﻧﻣﻭﺫﺝ ﻋﻣﻝ ﻗﻔﻝ ﻣﺯﺩﻭﺝ ﻟﻐﺭﻓﺔ‬

‫ﺍﻟﻳﻭﻡ _________‬
‫ﺍﻟﺗﺎﺭﻳﺦ _________‬
‫ﺍﻟﻭﻗﺕ _________‬
‫ﺑﻧﺎ ًء ﻋﻠﻰ ﻁﻠﺏ ﺍﻟﺳﻳﺩ __________ ﺭﻗﻡ ﺍﻟﻬﻭﻳﺔ ______ ﻧﺯﻳﻝ ﻏﺭﻓﺔ ﺭﻗﻡ _____‬
‫ﺗﻡ ﻋﻣﻝ ﻗﻔﻝ ﻣﺯﺩﻭﺝ ﻋﻠﻰ ﻏﺭﻓﺗﻪ ﻭﻋﻠﻰ ﻣﺳﺅﻭﻟﻳﺗﻪ ﺑﺳﺑﺏ ــــــــــــــــــــــ ﻭﻳﺳﻣﺢ ﺑﻔﻛﻪ ﻓﻘﻁ‬
‫ﻟﻠﺳﻳﺩ __________ﺭﻗﻡ ﻫﻭﻳﺗﻪ _________ﻭﻋﻠﻳﻪ ﺃﻭﻗﻊ ــــــــ‬
‫ﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺃﻭ ﺃﺣﺩ ﻧﺎﺋﺑﻳﻪ‬ ‫ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﻧﺎﺋﺑﻳﻪ‬ ‫ﻧﺯﻳﻝ ﺍﻟﻐﺭﻓﺔ‬
‫___________‬ ‫___________‬ ‫_________‬
‫‪applicable copyright law.‬‬

‫ﻭﻳﺗﻡ ﺗﺻﻭﻳﺭ ﻫﻭﻳﺔ ﺍﻟﻧﺯﻳﻝ ﺍﻟﺫﻱ ﻁﻠﺏ ﻋﻣﻝ ﺍﻟﻘﻔﻝ ﺍﻟﻣﺯﺫﻭﺝ ﻭﻫﻭﻳﺔ ﺍﻟﺷﺧﺹ‬
‫ﺍﻟﻣﺻﺭﺡ ﻟﻪ ﺑﻔﻙ ﺍﻟﻘﻔﻝ ﻭﺇﺭﻓﺎﻗﻬﺎ ﻣﻊ ﻫﺫﺍ ﺍﻟﻧﻣﻭﺫﺝ‪.‬‬
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 ‫‪ .4‬ﻳﺟﺏ ﺑﻳﺎﻥ ﺳﺑﺏ ﻋﻣﻝ ﺍﻟﻘﻔﻝ ﺍﻟﻣﺯﺩﻭﺝ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .5‬ﻳﺳﻣﺢ ﺑﻌﻣﻠﻪ ﺑﺣﺿﻭﺭ ﻓﻘﻁ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﻧﺎﺋﺑﻳﻪ ﻣﻥ ﻣﺷﺭﻓﻳﻥ ﺍﻟﻘﺳﻡ‬
‫ﻭﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺃﻭ ﺃﺣﺩ ﻧﺎﺋﺑﻳﻪ‪.‬‬
‫‪ .6‬ﻻ ﻳﺳﻣﺢ ﻓﻛﻪ ﻧﻬﺎﺋﻳﺎ ً ﺇﻻ ﺑﺣﺿﻭﺭ ﺍﻟﺷﺧﺹ ﻧﻔﺳﻪ ﺍﻟﻣﺻﺭﺡ ﻟﻪ ﻓﻙ ﺍﻟﻘﻔﻝ‬
‫ﺍﻟﻣﺯﺩﻭﺝ ﻭﻳﻔﺿﻝ ﺗﺻﻭﻳﺭ ﻫﻭﻳﺗﻪ ﻭﺇﺭﻓﺎﻗﻬﺎ ﺑﺎﻟﻧﻣﻭﺫﺝ ﻟﻣﻁﺎﺑﻘﺗﻬﺎ ﻓﻳﻣﺎ ﻋﻧﺩ‬
‫ﻁﻠﺏ ﻓﻛﻪ‪.‬‬
‫ﺍﻟﻔﺗﺢ ﺍﻻﺿﻁﺭﺍﺭﻱ ﻟﻠﻣﺳﺗﻭﺩﻋﺎﺕ ) ‪( Storing rooms‬‬
‫‪ .1‬ﻛﻝ ﺃﻣﻳﻥ ﺃﻭ ﻣﺷﺭﻑ ﻣﺳﺗﻭﺩﻉ ﻳﺳﺗﻠﻡ ﻣﻔﺗﺎﺡ ﻣﺳﺗﻭﺩﻋﻪ ﻣﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻋﻧﺩ‬
‫ﺑﺩﺍﻳﺔ ﺩﻭﺍﻣﻪ ﻭﻳﺭﺟﻌﻪ ﻓﻲ ﻧﻬﺎﻳﺔ ﺍﻟﻭﺭﺩﻳﺔ ﻭﻳﻛﻭﻥ ﻣﺳﺅﻭﻻً ﻋﻥ ﺃﻱ ﺣﺭﻛﺔ‬
‫ﻟﻠﻣﻭﺍﺩ ﺧﻼﻟﻬﺎ ﻣﻥ ﺇﺩﺧﺎﻝ ﺃﻭ ﺇﺧﺭﺍﺝ ﻭﻣﺛﺑﺕ ﻋﻧﺩ ﺑﺎﺑﻪ ﻛﺎﻣﻳﺭﺍﺕ ﻣﺭﺍﻗﺑﺔ ﺗﺳﺟﻝ‬
‫ﻋﻠﻰ ﻣﺩﺍﺭ ﺍﻟﺳﺎﻋﺔ‪.‬‬
‫‪ .2‬ﻳﻣﻧﻊ ﺗﺳﻠﻳﻡ ﻫﺫﻩ ﺍﻟﻣﻔﺎﺗﻳﺢ ﻷﻱ ﺃﺣﺩ ﻭﺇﺫﺍ ﺍﺳﺗﺩﻋﺕ ﺍﻟﺣﺎﺟﺔ ﻷﺧﺫ ﺃﻱ ﻣﻭﺍﺩ ﻣﻧﻪ‬
‫ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﺑﻌﺩ ﻣﻐﺎﺩﺭﺓ ﺃﻣﻳﻥ ﺍﻟﻣﺳﺗﻭﺩﻉ ﻭﺍﻧﺗﻬﺎء ﺩﻭﺍﻣﻪ ﻳﺟﺏ ﺃﻥ‬
‫ﻳﺣﺿﺭ ﺍﻟﻣﻭﻅﻑ ﻁﻠﺏ ﻣﻭﺍﺩ ﻣﻭﻗﻊ ﻣﻥ ﻣﺷﺭﻓﺔ ﻭﻳﻔﺗﺢ ﺑﺣﺿﻭﺭ ﺍﻟﻣﺩﻳﺭ‬
‫ﺍﻟﻣﻧﺎﻭﺏ ﻭﻣﻭﻅﻑ ﺍﻷﻣﻥ‪.‬‬
‫ﻧﻣﻭﺫﺝ ﻓﺗﺢ ﺍﻟﻣﺳﺗﻭﺩﻉ‬
‫ﺍﻟﻳﻭﻡ ___________‬
‫ﺍﻟﺗﺎﺭﻳﺦ ___________‬
‫ﺍﻟﻭﻗﺕ ___________‬
‫ﺑﻧﺎء ﻋﻠﻰ ﻁﻠﺏ ﺍﻟﻣﻭﻅﻑ ________________ ﻣﻥ ﻗﺳﻡ ______________‬
‫ﺗﻡ ﻓﺗﺢ ﻣﺳﺗﻭﺩﻉ ___________________‬
‫ﺑﻣﻭﺍﻓﻘﺔ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ________________ ﺗﻭﻗﻳﻌﻪ ________________‬
‫ﻭﺑﺣﺿﻭﺭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ _______________ ﺗﻭﻗﻳﻌﻪ ________________‬
‫ﺣﻳﺙ ﺗﻡ ﺗﺳﻠﻳﻡ ﺍﻟﻣﻭﻅﻑ _______________ ﺗﻭﻗﻳﻌﻪ ________________‬
‫ﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫ﺍﻟﻌﺩﺩ ﺃﻭ‬ ‫ﺍﻟﻭﺻﻑ ﻭﺍﻟﻧﻭﻉ‬
‫‪6B‬‬ ‫ﺍﻟﺻﻧﻑ‬ ‫‪5B‬‬ ‫‪4B‬‬

‫ﺍﻟﻛﻣﻳﺔ‬

‫ﻭﺗﻡ ﺇﻏﻼﻗﻪ ﺍﻟﺳﺎﻋﺔ ______________‬

‫‪ .3‬ﻳﺟﺏ ﺗﺭﻙ ﻧﺳﺧﺔ ﻷﻣﻳﻥ ﺍﻟﻣﺳﺗﻭﺩﻉ ﻭﺃﺧﺭﻯ ﻟﻠﺣﻔﻅ ﻟﺩﻯ ﺍﻷﻣﻥ ﻭﺍﻟﺛﺎﻟﺛﺔ ﻟﺩﻯ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﻁﻠﺏ ﻓﺗﺢ ﺍﻟﻣﺳﺗﻭﺩﻉ‪.‬‬

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 ‫‪ .4‬ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﻠﺯﻡ ﺑﻣﻁﺎﺑﻘﺔ ﺍﻟﻣﻭﺍﺩ ﻗﺑﻝ ﺧﺭﻭﺟﻬﺎ ﻣﻥ ﺍﻟﻣﺳﺗﻭﺩﻉ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ‬
‫ﺃﻧﻬﺎ ﻧﻔﺳﻬﺎ ﻛﻣﺎ ً ) ‪ ( Quantity‬ﻭﻧﻭﻋﺎ ً ) ‪( Type‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .5‬ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺇﻁﻔﺎء ﺍﻹﻧﺎﺭﺓ ﻭﺇﻏﻼﻕ ﺃﺑﻭﺍﺏ ﺃﻱ ﻏﺭﻑ ﺗﺑﺭﻳﺩ ﺃﻭ ﺛﻼﺟﺎﺕ‬

‫ﻭﻣﺭﺍﻓﻘﺔ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﺣﻳﻥ ﺧﺭﻭﺟﻬﻡ ﺛﻡ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺇﻏﻼﻕ ﺑﺎﺏ ﺍﻟﻣﺳﺗﻭﺩﻉ‪.‬‬
‫‪ .6‬ﻓﻲ ﺣﺎﻟﺔ ﻁﻠﺏ ﺍﻟﺻﻳﺎﻧﺔ ﻓﺗﺢ ﺍﻟﻣﺳﺗﻭﺩﻉ ﻟﻌﻣﻝ ﺗﺻﻠﻳﺣﺎﺕ ) ‪( Repairing‬‬
‫ﻣﻌﻳﻧﺔ ﻳﺟﺏ ﻣﺭﺍﻓﻘﺗﻬﻡ ﻭﺍﻟﺑﻘﺎء ﻣﻌﻬﻡ ﺑﺎﻟﺩﺍﺧﻝ ﻟﺣﻳﻥ ﺍﻻﻧﺗﻬﺎء ﻣﻥ ﺍﻟﻌﻣﻝ‬
‫ﻭﺗﺳﺟﻳﻝ ﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﻭﻭﻗﺕ ﺍﻟﺩﺧﻭﻝ ﻭﺍﻟﺧﺭﻭﺝ ﻭﺍﻟﺳﺑﺏ ﺍﻟﺫﻱ ﺗﻡ ﺍﻟﺩﺧﻭﻝ‬
‫ﻷﺟﻠﻪ ﻓﻲ ﺩﻓﺗﺭ ﻣﻼﺣﻅﺎﺕ ﻗﺳﻣﻧﺎ ﻭﺇﺑﻼﻍ ﺃﻣﻳﻥ ﺍﻟﻣﺳﺗﻭﺩﻉ ﻓﻲ ﺍﻟﻳﻭﻡ ﺍﻟﺗﺎﻟﻲ‬
‫ﻭﻣﺩﻳﺭ ﺍﻟﺻﻳﺎﻧﺔ ﺑﺫﻟﻙ‪.‬‬
‫‪ .7‬ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻏﻳﺭ ﻣﺧﻭﻝ ﺑﺎﺳﺗﻼﻡ ﺃﻱ ﻣﻭﺍﺩ ﻣﻥ ﺃﻱ ﻣﻭﺭﺩ ﺳﻭﺍء ﺧﻼﻝ‬
‫ﺍﻟﺩﻭﺍﻡ ﺍﻟﺭﺳﻣﻲ ﺃﻭ ﺑﻌﺩﻩ ﺃﻭ ﺍﻟﺗﻭﻗﻳﻊ ﻋﻠﻰ ﺃﻱ ﺃﻭﺭﺍﻕ ﺃﻭﻓﻭﺍﺗﻳﺭ ﻭﺗﺑﻠﻳﻎ ﺍﻟﻣﺩﻳﺭ‬
‫ﺍﻟﻣﻧﺎﻭﺏ ﺑﺫﻟﻙ ﻭﻫﻭ ﺑﺩﻭﺭﻩ ﺳﻳﺗﺻﻝ ﻣﻊ ﺫﻭﻱ ﺍﻟﻌﻼﻗﺔ ‪.‬‬
‫‪ .8‬ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻫﻧﺎﻙ ﻣﻳﺯﺍﻥ ﺧﺎﺹ ﺍﻟﻛﺗﺭﻭﻧﻲ ﻣﻭﺟﻭﺩ ﻋﻧﺩ ﻣﻧﻁﻘﺔ ﺍﻻﺳﺗﻼﻡ‬
‫ﻭﺩﺍﺧﻝ ﻛﻝ ﻣﺳﺗﻭﺩﻉ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﻛﻣﻳﺔ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﻲ ﺗﺩﺧﻝ ﻭﺍﻟﺗﻲ ﺗﺧﺭﺝ‪.‬‬
‫‪ .9‬ﻣﺭﺍﻋﺎﺓ ﺷﺭﻭﻁ ﺍﻟﺗﺧﺯﻳﻥ ﺍﻟﺳﻠﻳﻡ ﺧﺎﺻﺔ ﻟﻠﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ ﻭﻣﻥ ﺃﻫﻡ ﺷﺭﻭﻁ‬
‫ﺍﻟﺻﺣﺔ ﻭﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻭﺍﺟﺏ ﻣﺭﺍﻋﺎﺗﻬﺎ ﺑﺎﻟﻣﺳﺗﻭﺩﻋﺎﺕ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ ‬ﺍﻻﻫﺗﻣﺎﻡ ﺑﺎﻟﺗﻧﻅﻳﻑ ﺍﻟﻣﺳﺗﻣﺭ ﻟﻠﻣﺳﺗﻭﺩﻉ‪.‬‬
‫‪ ‬ﺗﺧﺻﻳﺹ ﻣﺳﺎﺣﺔ ﻭﺍﺳﻌﺔ ‪ Wide area‬ﻭﻣﺗﻧﺎﺳﺑﺔ ﻣﻊ ﺣﺟﻡ ﺍﻟﻣﻧﺷﺄﺓ‪.‬‬
‫‪ ‬ﺗﺻﻣﻳﻡ ﺃﺑﻭﺍﺏ ﻭﺍﺳﻌﺔ ﻭﻣﻣﺭﺍﺕ ﻣﺳﺎﺣﺗﻬﺎ ﻛﺎﻓﻳﺔ ﻭﺭﻓﻭﻑ ﻗﻭﻳﺔ ﻭﻣﺗﻧﺎﺳﺑﺔ‪.‬‬
‫‪ ‬ﻗﺭﺏ ﺍﻟﻣﺳﺗﻭﺩﻉ ﻣﻥ ﻣﻧﻁﻘﺔ ﺍﻟﺗﺳﻠﻳﻡ ﻭﺍﻻﺳﺗﻼﻡ‪.‬‬
‫‪ ‬ﺃﺭﺿﻪ ﺳﻬﻠﺔ ﻣﻧﺑﺳﻁﺔ ﻣﻊ ﻭﺟﻭﺩ ﺭﺍﻓﻌﺎﺕ ﺁﻟﻳﺔ‪.‬‬
‫‪ ‬ﻋﺩﻡ ﺗﺧﺯﻳﻥ ﺍﻟﻠﺣﻭﻡ ﻓﻭﻕ ﺍﻟﺧﺿﺎﺭ ﻛﻲ ﻻ ﺗﻔﺳﺩﻫﺎ ‪.‬‬
‫‪ ‬ﻭﺿﻊ ﻭﺭﻗﺔ ﻋﻠﻰ ﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ ﺍﻟﻣﺧﺯﻥ ﻣﺛﺑﺕ ﻋﻠﻳﻬﺎ ﺗﺎﺭﻳﺦ‬
‫ﺍﻟﺻﻼﺣﻳﺔ ﻭﺗﺎﺭﻳﺦ ﺍﻟﺗﺧﺯﻳﻥ ﻭﺍﺳﻡ ﺍﻟﻣﺎﺩﺓ ﻭﺍﻟﻣﻛﻭﻧﺎﺕ ‪.‬‬
‫‪ ‬ﺗﻭﻓﻳﺭ ﺣﻣﺎﻳﺔ ﺟﻳﺩﺓ ﻟﻸﺑﻭﺍﺏ ﻭﺍﻟﻧﻭﺍﻓﺫ ﻭﻭﺟﻭﺩ ﻛﺎﻣﻳﺭﺍﺕ ﻣﺭﺍﻗﺑﺔ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪ ( Ventillation‬ﻓﻲ ﺩﺭﺟــﺔ ﺣــﺭﺍﺭﺓ‬ ‫‪ ‬ﺍﻹﺿﺎءﺓ ﺍﻟﻛﺎﻓﻳﺔ ﻭﺍﻟﺗﻬﻭﻳـﺔ )‬
‫)‪ ( Temperature‬ﻣﻼﺋﻣﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ ‬ﺭﺵ ﺍﻟﻣﺳﺗﻭﺩﻉ ﺑﺎﻟﻣﺑﻳﺩﺍﺕ ﻣﻥ ﻓﺗﺭﺓ ﻷﺧﺭﻯ ﺿﺩ ﺍﻟﺣﺷﺭﺍﺕ ﻭﺍﻟﻘﻭﺍﺭﺽ‪.‬‬

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 ‫‪ ‬ﺿﺭﻭﺭﺓ ﺗﻭﻓﻳﺭ ﻣﺷﺩﺍﺕ ﻟﻠﻅﻬﺭ ﻓﻳﻪ ﻻﺳﺗﻌﻣﺎﻟﻬﺎ ﻋﻧﺩ ﻧﻘﻝ ﺍﻟﻣﻭﺍﺩ ﻭﺻﻧﺩﻭﻕ‬
‫ﻟﻺﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻳﺔ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ Garbage‬ﻋﻥ‬ ‫‪ ‬ﻳﺟﺏ ﺗﺧﺻﻳﺹ ﻣﻛﺎﻥ ﺑﻌﻳﺩ ﻟﻣﺳﺗﻭﺩﻉ ﺍﻟﻧﻔﺎﻳﺎﺕ‬

‫ﻣﺳﺗﻭﺩﻋﺎﺕ ﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ ﻭﺃﻥ ﺗﻛﻭﻥ ﻣﺳﺗﻭﺩﻋﺎﺕ ﺍﻟﻧﻔﺎﻳﺎﺕ ﻣﺑﺭﺩﺓ ﻣﻊ‬
‫ﻭﺟﻭﺩ ﺷﻔﺎﻁﺎﺕ ﺗﻬﻭﻳﺔ‪.‬‬
‫ﻭﺇﻥ ﺃﻫﻣﻳﺔ ﺍﻟﺗﺧﺯﻳﻥ )‪ (Storing‬ﺍﻟﺳﻠﻳﻡ ﺗﻌﻭﺩ ﻟﻸﺳﺑﺎﺏ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪ .1‬ﺿﻣﺎﻥ ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺳﻼﻣﺔ ﺍﻟﻣﻭﺍﺩ ﻭﺻﺣﺗﻬﺎ‪.‬‬
‫‪ .2‬ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺣﺩﻭﺙ ﺃﻱ ﺗﻐﻳﻳﺭﺍﺕ ﻓﻳﺯﻳﺎﺋﻳﺔ ﺃﻭ ﻛﻳﻣﻳﺎﺋﻳﺔ ﺣﻳﻭﻳﺔ ﻟﻺﺑﻘﺎء ﻋﻠﻰ‬
‫ﺧﺻﺎﺋﺻﻬﺎ‪.‬‬
‫‪ .3‬ﻣﻧﻊ ﺃﻭ ﺗﺄﺧﻳﺭ ﺍﻟﺗﻔﺳﺦ ﺍﻟﺫﺍﺗﻲ ﻟﻠﻐﺫﺍء ﻋﻥ ﻁﺭﻳﻕ ﺍﻟﺣﺩ ﻣﻥ ﻧﺷﺎﻁ ﺍﻷﻧﺯﻳﻣﺎﺕ‬
‫ﻓﻳﻬﺎ‪.‬‬
‫‪ .4‬ﻣﻧﻊ ﺣﺩﻭﺙ ﺍﻟﺗﻠﻑ ﻧﺗﻳﺟﺔ ﺍﻟﻣﻳﻛﺭﻭﺑﺎﺕ ﻭﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻟﻠﺑﻛﺗﻳﺭﻳﺎ ﺑﺎﻟﻧﻣﻭ‪.‬‬
‫‪ .5‬ﺿﻣﺎﻥ ﻭﺟﻭﺩ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻣﻁﻠﻭﺑﺔ ﻋﻠﻰ ﻣﺩﺍﺭ ﺍﻟﺳﻧﺔ ﻭﻓﻲ ﺃﻱ ﻭﻗﺕ ﺣﺗﻰ ﻓﻲ ﻏﻳﺭ‬
‫ﺍﻟﻣﻭﺳﻡ‪.‬‬
‫‪ .6‬ﺗﻭﻓﻳﺭ ﺍﻟﻣﺎﻝ) ‪ ( Money saving‬ﻋﻧﺩ ﺷﺭﺍء ﻛﻣﻳﺎﺕ ﻛﺑﻳﺭﺓ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺯﻳﺎﺩﺓ‬
‫ﺍﻷﺭﺑﺎﺡ )‪ ( profit Maximization‬ﻭﺗﻘﻠﻳﻝ ﺍﻟﺧﺳﺎﺋﺭ‪.‬‬

‫ﻣﻔﺎﺗﻳﺢ ﺧﺯﺍﺋﻥ ﺿﻳﻭﻑ ﺍﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ ) ‪Health‬‬

‫‪: ( Club‬‬
‫ﺍﻟﺻﻧﺎﺩﻳﻕ ﺃﻭ ﺍﻟﺧﺯﺍﺋﻥ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻓﻲ ﺍﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻟﻛﻝ ﻣﻧﻬﺎ‬
‫ﻧﺳﺧﺗﻳﻥ ﺍﻟﻧﺳﺧﺔ ﺍﻷﻭﻟﻰ ﻣﻊ ﺇﺩﺍﺭﺓ ﺍﻟﻧﺎﺩﻱ ﻓﻲ ﺧﺯﺍﻧﺔ ﺧﺎﺻﺔ ﻻﻋﻁﺎﺋﻬﺎ ﻟﻠﺿﻳﻑ‬
‫ﻛﻲ ﻳﺳﺗﺧﺩﻣﻬﺎ ﻭﺍﻟﺛﺎﻧﻳﺔ ﻣﻊ ﻗﺳﻡ ﺍﻷﻣﻥ ﻓﻲ ﺧﺯﺍﻧﺔ ﺧﺎﺻﺔ ﻟﻣﻔﺎﺗﻳﺢ ﺍﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ‬
‫ﻟﻠﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ‪.‬‬
‫‪ .1‬ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﺣﺎﺟﺔ ﻟﺗﻐﻳﻳﺭ ﻗﻔﻝ ﺃﻱ ﺻﻧﺩﻭﻕ ﺃﻭ ﺧﺯﻧﺔ ﻳﺟﺏ ﻋﻠﻰ ﻣﺩﻳﺭ ﺍﻟﻧﺎﺩﻱ‬
‫ﺍﻟﺻﺣﻲ ﺇﺭﺳﺎﻝ ﺗﻘﺭﻳﺭ ﻛﺎﻣﻝ ﺑﺎﻷﺳﺑﺎﺏ ﻟﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﻫﻭ ﺑﺩﻭﺭﻩ ﺳﻳﻘﻭﻡ‬
‫ﺑﺎﻟﺗﻧﺳﻳﻕ ﻣﻊ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﺣﻳﺙ ﻳﺗﻡ ﻓﺗﺢ ﺍﻟﺧﺯﺍﻧﺔ ﻟﺗﺑﺩﻳﻝ ﺍﻟﻘﻔﻝ ﺑﺣﺿﻭﺭ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﻣﻭﻅﻑ ﺍﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ ﻭﻣﻭﻅﻑ ﺍﻟﺻﻳﺎﻧﺔ ﻭﻛﺗﺎﺑﺔ ﻣﺣﺿﺭ‬
‫ﺑﺫﻟﻙ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .2‬ﻳﺟﺏ ﺗﻭﻗﻳﻊ ﺍﻟﺿﻳﻑ ﻋﻧﺩ ﺩﺧﻭﻟﻪ ﻟﻠﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ ﻋﻠﻰ ﻭﺭﻗﺔ ﺇﻗﺭﺍﺭ ﺑﺗﻧﺎﺯﻝ‬
‫ﻗﺎﻧﻭﻧﻲ ﻣﻥ ﺃﻱ ﺃﺿﺭﺍﺭ ﻗﺩ ﺗﺣﺩﺙ ﻟﻪ ﻧﺗﻳﺟﺔ ﺳﻭء ﺍﻻﺳﺗﺧﺩﺍﻡ ﻟﻸﺩﻭﺍﺕ‬
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 ‫ﺍﻟﻣﻭﺟﻭﺩﺓ ﺃﻭ ﺍﻷﺟﻬﺯﺓ ﻣﻊ ﺇﺧﻼء ﻣﺳﺅﻭﻟﻳﺔ ﺍﻟﻔﻧﺩﻕ ﻭﻣﻭﻅﻔﻳﻪ ﻣﺎﺩﻳﺎ ً ﻭﻣﻌﻧﻭﻳﺎ ً‬
‫ﻋﻥ ﺃﻱ ﺧﺳﺎﺋﺭ ﺃﻭ ﺃﺿﺭﺍﺭ ﺃﻭ ﻧﻔﻘﺎﺕ ﻳﺗﺳﺑﺏ ﺑﻬﺎ ﺍﻟﺿﻳﻑ ﻭﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺃﺷﻳﺎء ﺛﻣﻳﻧﺔ ﻣﻌﻪ ﺃﻭ ﺩﺍﺧﻝ ﺍﻟﺧﺯﺍﻧﺔ ﻣﻊ ﺗﺣﻣﻠﻪ ﺗﻛﺎﻟﻳﻑ ﻓﻘﺩﺍﻥ ﻣﻔﺗﺎﺡ ﺧﺯﺍﻧﺗﻪ‬
‫ﻭﻋﻠﻰ ﻣﺳﺅﻭﻟﻳﺗﻪ ﺍﻟﺧﺎﺻﺔ‪.‬‬
‫‪ .3‬ﺇﺫﺍ ﺃﺿﺎﻉ ﺍﻟﺿﻳﻑ ﻣﻔﺗﺎﺡ ﺻﻧﺩﻭﻗﻪ ﻳﺟﺏ ﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺻﻌﻭﺩ ﺃﺣﺩ‬
‫ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻣﻊ ﺍﻟﻧﺳﺧﺔ ﺍﻻﺣﺗﻳﺎﻁ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻫﻭﻳﺗﻪ ﻭﺃﻧﻬﺎ ﻟﻪ ﻭﺳﺅﺍﻟﻪ‬
‫ﻋﻥ ﺍﻷﻏﺭﺍﺽ ﺍﻟﺗﻲ ﺑﺩﺍﺧﻠﻬﺎ ﺑﺎﻟﺗﻔﺻﻳﻝ ﻗﺑﻝ ﻓﺗﺣﻬﺎ ﻭﻳﺗﻡ ﻛﺗﺎﺑﺔ ﻣﺣﺿﺭ‬
‫ﻛﺎﻟﺗﺎﻟﻲ‪.‬‬

‫ﻣﺣﺿﺭ ﻓﺗﺢ ﺧﺯﺍﻧﺔ ﺿﻳﻑ ﺍﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ‬

‫ﺍﻟﻳﻭﻡ _________‬
‫ﺍﻟﺗﺎﺭﻳﺦ _________‬
‫ﺍﻟﻭﻗﺕ _________‬
‫ﺑﻧﺎ ًء ﻋﻠﻰ ﻁﻠﺏ ﺍﻟﺳﻳﺩ __________ ﺭﻗﻡ ﺍﻟﻬﻭﻳﺔ ______ ﺗﻡ ﻓﺗﺢ ﺧﺯﺍﻧﺔ ﺍﻟﻧﺎﺩﻱ‬
‫ﺍﻟﺻﺣﻲ ﺭﻗﻡ _____ ﺍﻟﺧﺎﺻﺔ ﺑﻪ ﺑﻌﺩ ﺳﺅﺍﻟﻪ ﻋﻥ ﺍﻷﺷﻳﺎء ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﺩﺍﺧﻝ ﻗﺑﻝ ﻓﺗﺢ‬
‫ﺍﻟﺧﺯﺍﻧﺔ ﻭﺗﻌﺭﻓﻪ ﻋﻠﻳﻬﺎ ﺣﻳﺙ ﻛﺎﻧﺕ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫_________________________________________________‬
‫______ ﻭﺑﺣﺿﻭﺭ ﻣﻭﻅﻑ ﺍﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ ______________‬

‫ﺗﻭﻗﻳﻊ ﻣﻭﻅﻑ ﺍﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ‬ ‫ﺗﻭﻗﻳﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬ ‫ﺗﻭﻗﻳﻊ ﺍﻟﺿﻳﻑ‬

‫_______________‬ ‫___________‬ ‫_______‬

‫ﻭﻳﺗﻡ ﺗﺻﻭﻳﺭ ﻫﻭﻳﺔ ﺍﻟﺿﻳﻑ ﻭﺍﺭﻓﺎﻗﻬﺎ ﻣﻊ ﻫﺫﺍ ﺍﻟﻧﻣﻭﺫﺝ‪.‬‬

‫ﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ ‪:‬‬
‫‪applicable copyright law.‬‬

‫ﺃﻭﻻ ‪ :‬ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﻭﺍﺟﺏ ﺗﺛﺑﻳﺗﻬﺎ ﻓﻲ ﻟﻭﺣﺔ ﻟﺩﻯ ﻣﺩﺧﻝ ﺻﺎﻟﺔ ﺍﻷﺟﻬﺯﺓ ‪:‬‬
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 ‫‪ .1‬ﻳﺭﺟﻰ ﻋﺩﻡ ﺩﺧﻭﻝ ﺍﻷﺷﺧﺎﺹ ﺃﻗﻝ ﻣﻥ ‪ 16‬ﺳﻧﺔ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﻳﺭﺟﻰ ﺗﻧﺎﻭﻝ ﻛﻣﻳﺔ ﻛﺎﻓﻳﺔ ﻣﻥ ﺍﻟﺳﻭﺍﺋﻝ ﻗﺑﻝ ﺃﻭ ﺧﻼﻝ ﺍﺳﺗﻌﻣﺎﻝ ﺍﻷﺟﻬﺯﺓ‬

‫ﺍﻟﺭﻳﺎﺿﻳﺔ ‪.‬‬
‫‪ .3‬ﻳﺭﺟﻰ ﻋﻣﻝ ﺇﺣﻣﺎء ﻋﺎﻡ ﻟﻠﺟﺳﻡ ﻭﺧﺎﺹ ﻟﻠﻌﺿﻼﺕ ﻗﺑﻝ ﺍﻟﺑﺩء ﺑﺎﻟﺗﻣﺭﻳﻥ ‪.‬‬
‫‪ .4‬ﻳﺭﺟﻰ ﺍﺳﺗﺷﺎﺭﺓ ﺍﻟﻣﺩﺭﺏ ﺍﻟﻣﻭﺟﻭﺩ ﺑﺎﻟﺻﺎﻟﺔ ﻋﻥ ﺍﻻﺳﺗﺧﺩﺍﻡ ﺍﻟﺻﺣﻳﺢ‬
‫ﻟﻸﺟﻬﺯﺓ‪.‬‬
‫‪ .5‬ﻳﺭﺟﻰ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺻﺣﻳﺔ ﺍﻟﺧﺎﺻﺔ ﻣﺛﻝ ﺍﻟﺣﻣﻝ ﺃﻭ ﻛﺑﺎﺭ ﺍﻟﺳﻥ ﻣﺭﺍﺟﻌﺔ‬
‫ﺍﻟﻁﺑﻳﺏ ﻗﺑﻝ ﺍﻟﺗﻣﺭﻳﻥ ‪.‬‬
‫‪ .6‬ﻳﺭﺟﻰ ﺍﺭﺗﺩﺍء ﻣﻼﺑﺱ ﺭﻳﺎﺿﺔ ﻣﻧﺎﺳﺑﺔ ‪.‬‬
‫‪ .7‬ﻳﺭﺟﻰ ﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻡ ﺃﻱ ﺟﻬﺎﺯ ﺭﻛﺽ ﻷﻛﺛﺭ ﻣﻥ ‪ 45‬ﺩﻗﻳﻘﺔ ‪.‬‬

‫ﺛﺎﻧﻳﺎ ‪ :‬ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﻭﺍﺟﺏ ﺗﺛﺑﻳﺗﻬﺎ ﻓﻲ ﻟﻭﺣﺔ ﻟﺩﻯ ﺑﺎﺏ ﻏﺭﻓﺔ ﺍﻟﺳﺎﻭﻧﺎ‬

‫‪ .1‬ﻳﺭﺟﻰ ﻋﺩﻡ ﺍﻟﺩﺧﻭﻝ ﺍﻷﺷﺧﺎﺹ ﺃﻗﻝ ﻣﻥ ‪ 16‬ﺳﻧﺔ ‪.‬‬
‫‪ .2‬ﻳﺭﺟﻰ ﻋﺩﻡ ﺍﻟﺟﻠﻭﺱ ﺩﺍﺧﻝ ﺍﻟﻐﺭﻓﺔ ﻷﻛﺛﺭ ﻣﻥ ‪ 12‬ﺩﻗﻳﻘﺔ ‪.‬‬
‫‪ .3‬ﻳﺭﺟﻰ ﺷﺭﺏ ﻛﻣﻳﺔ ﻛﺎﻓﻳﺔ ﻣﻥ ﺍﻟﺳﻭﺍﺋﻝ ﻗﺑﻝ ﺍﻟﺩﺧﻭﻝ ﻭﺑﻌﺩ ﺍﻟﺧﺭﻭﺝ ﻭﺑﻳﻥ‬
‫ﺍﻟﻔﺗﺭﺓ ﻭﺍﻷﺧﺭﻯ ﺇﺫﺍ ﺩﺧﻠﺕ ﺃﻛﺛﺭ ﻣﻥ ﻣﺭﺓ ‪.‬‬
‫‪ .4‬ﻳﺭﺟﻰ ﺃﺧﺫ ﻗﺳﻁ ﻣﻥ ﺍﻟﺭﺍﺣﺔ ﻣﺩﺓ ﻻ ﺗﻘﻝ ﻋﻥ ‪ 10‬ﺩﻗﺎﺋﻕ ﺑﻌﺩ ﺍﻟﺗﻣﺭﻳﻥ ﻭﻗﺑﻝ‬
‫ﺍﻟﺩﺧﻭﻝ ﻟﻠﺳﺎﻭﻧﺎ ‪.‬‬
‫‪ .5‬ﻳﺭﺟﻰ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺻﺣﻳﺔ ﺍﻟﺧﺎﺻﺔ ﺃﻭ ﻛﺑﺎﺭ ﺍﻟﺳﻥ ﻣﺭﺍﺟﻌﺔ ﺍﻟﻁﺑﻳﺏ ﻗﺑﻝ‬
‫ﺩﺧﻭﻝ ﺍﻟﻐﺭﻓﺔ ‪.‬‬
‫‪ .6‬ﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺳﺎﻭﻧﺎ ﻋﻧﺩ ﺷﺭﺏ ﺍﻟﻣﺷﺭﻭﺑﺎﺕ ﺍﻟﺣﻛﻭﻟﻳﻪ ﺃﻭ ﺍﻷﺩﻭﻳﺔ ﺍﻟﻣﺧﺩﺭﺓ‬
‫ﻷﻥ ﺫﻟﻙ ﻗﺩ ﻳﺅﺩﻱ ﻟﻣﺿﺎﻋﻔﺎﺕ ﺧﻁﻳﺭﺓ ‪.‬‬
‫‪ .7‬ﺗﺛﺑﻳﺕ ﺩﺭﺟﺔ ﺣﺭﺍﺭﺓ ﺍﻟﻐﺭﻓﺔ ﺑﺎﻟﺧﺎﺭﺝ ﻣﺛﻝ ﺃﻥ ﺩﺭﺟﺔ ﺣﺭﺍﺭﺓ ﺍﻟﺳﺎﻭﻧﺎ ﺗﺗﺭﻭﺍﺡ‬
‫ﺑﻳﻥ ‪180-160‬ﻑ ‪.‬‬

‫ﺍﻟﺗﺣﻛﻡ ﺑﺎﻟﻣﺻﺎﻋﺩ ) ‪: ( Elevators‬‬

‫‪ .1‬ﻳﺟﺏ ﻋﻣﻝ ﺟﻭﻻﺕ ﺗﻔﻘﺩﻳﺔ ﻣﺳﺗﻣﺭﺓ ﻋﻠﻳﻬﺎ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻠﻬﺎ ﻭﺍﻷﺟﻬﺯﺓ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻣﻭﺟﻭﺩﺓ ﺩﺍﺧﻠﻬﺎ ﻛﺎﻟﺗﻠﻔﺯﻳﻭﻥ ﻭﺍﻟﺗﻛﻳﻳﻑ ﻭﺣﺭﻛﺔ ﺍﻷﺑﻭﺍﺏ ﻭﻫﺎﺗﻑ ﺍﻟﻁﻭﺍﺭﺉ‬

‫ﻭﺍﻷﺯﺭﺍﺭ ﻭﺩﺭﺟﺔ ﺛﺑﺎﺕ ﺍﻟﻣﺻﻌﺩ ﻭﺍﻻﻫﺗﺯﺍﺯ‪.‬‬

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 ‫‪ .2‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻣﺭﺍﻗﺑﺔ ﺣﺭﻛﺗﻬﺎ ﻋﻠﻰ ﻟﻭﺣﺔ‬
‫ﺍﻟﻣﺻﺎﻋﺩ ﻭﺗﺑﻠﻳﻎ ﺍﻟﺻﻳﺎﻧﺔ ﻋﻥ ﺃﻱ ﺃﻋﻁﺎﻝ ﺃﻭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻧﺗﻘﻝ ﻋﻥ ﺃﻱ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺣﺭﻛﺔ ﻏﺭﻳﺑﺔ ﻋﻠﻳﻬﺎ‪.‬‬

‫‪ .3‬ﻣﺭﺍﻗﺑﺔ ﺃﻱ ﻣﺷﺑﻭﻫﻳﻥ ﻓﻳﻬﺎ‪.‬‬
‫‪ .4‬ﻳﻣﻧﻊ ﺍﺳﺗﻌﻣﺎﻝ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻟﻬﺫﻩ ﺍﻟﻣﺻﺎﻋﺩ ﻧﻬﺎﺋﻳﺎ ً ﻹﺑﻘﺎﺋﻬﺎ ﺟﺎﻫﺯﺓ‬
‫ﻟﻠﺿﻳﻭﻑ ﻭﻳﺟﺏ ﺗﺧﺻﻳﺹ ﻣﺻﺎﻋﺩ ﺧﺎﺻﺔ ﻟﻠﺧﺩﻣﺔ ﻭﺍﻟﺣﻘﺎﺋﺏ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺗﺛﺑﻳﺕ ﻟﻭﺣﺔ ﺇﺭﺷﺎﺩﻳﺔ ﺩﺍﺧﻝ ﺍﻟﻣﺻﻌﺩ ﻣﺛﺑﺕ ﻋﻠﻳﻬﺎ ﺍﻟﺑﻳﺎﻧﺎﺕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪ ( Maximum Capacity‬ﺍﻟﻘﺻﻭﻯ‬ ‫‌ﺃ‪ .‬ﺍﻟﺣﻣﻭﻟﺔ ﻭﺍﻟﻁﺎﻗﺔ ﺍﻻﺳﺗﻳﻌﺎﺑﻳﺔ )‬
‫ﻟﻠﻣﺻﻌﺩ‪.‬‬
‫‌ﺏ‪ .‬ﺗﺣﺫﻳﺭ ﻣﻥ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﺻﻌﺩ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﻛﺎﻟﺣﺭﻳﻕ )ﺭﻏﻡ ﺃﻥ‬
‫ﻧﻅﺎﻣﻬﺎ ﻳﺟﺏ ﺃﻥ ﻳﻘﻭﻡ ﺑﺎﻧﺯﺍﻟﻬﺎ ﺑﺷﻛﻝ ﺗﻠﻘﺎﺋﻲ ﻟﻠﻁﺎﺑﻕ ﺍﻟﺭﺋﻳﺳﻲ ﻭﻳﻔﺗﺢ‬
‫ﺍﻷﺑﻭﺍﺏ ﻣﻊ ﺭﻓﺽ ﺃﻱ ﺃﻣﺭ ﺁﺧﺭ ﻣﻥ ﺃﻱ ﻁﺎﺑﻕ ﻭﺗﻭﻗﻔﻪ ﻋﻥ ﺍﻟﻌﻣﻝ(‪.‬‬
‫‌ﺝ‪ .‬ﺗﺣﺫﻳﺭ ﻣﻥ ﺻﻌﻭﺩ ﺍﻷﻁﻔﺎﻝ ﺃﻗﻝ ﻣﻥ ‪ 12‬ﺳﻧﺔ ﻟﻭﺣﺩﻫﻡ ﻓﻳﻪ‪.‬‬
‫‌ﺩ‪ .‬ﺭﻗﻡ ﺍﻟﻣﺻﻌﺩ‬
‫‪ .6‬ﻳﻭﺟﺩ ﻧﻅﺎﻡ ﺃﻣﻥ ﺧﺎﺹ ﺑﺎﻟﻣﺻﺎﻋﺩ ﺣﻳﺙ ﻻ ﻳﻣﻛﻥ ﺻﻌﻭﺩ ﺍﻟﻣﺻﻌﺩ ﻟﻁﻭﺍﺑﻕ‬
‫ﺍﻟﻧﺯﻻء ﺍﻟﺗﻲ ﻓﻳﻬﺎ ﺍﻟﻐﺭﻑ ﺇﻻ ﺇﺫﺍ ﺗﻡ ﺇﺩﺧﺎﻝ ﻣﻔﺗﺎﺡ ﺍﻟﻐﺭﻓﺔ ﻓﻲ ﺍﻟﻣﻛﺎﻥ‬
‫ﺍﻟﻣﺧﺻﺹ ﻟﻪ ﺑﺎﻟﻣﺻﻌﺩ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻓﺈﻧﻪ ﻻ ﻳﻘﺑﻝ ﺃﻱ ﺃﻣﺭ ﺑﺎﻟﺻﻌﻭﺩ ﻟﻬﺫﻩ‬
‫ﺍﻟﻁﻭﺍﺑﻕ ﺇﻻ ﺑﻭﺍﺳﻁﺗﻪ‪.‬‬
‫‪ .7‬ﻓﻲ ﺣﺎﻟﺔ ﺗﻌﻁﻝ ﺍﻟﻣﺻﻌﺩ ﻳﺟﺏ ﺇﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‌ﺃ‪ .‬ﻣﻌﺭﻓﺔ ﻣﻭﻗﻊ ﺍﻟﻣﺻﻌﺩ ﻭﺭﻗﻣﻪ‪.‬‬
‫‌ﺏ‪ .‬ﺍﺳﻡ ﺍﻟﻣﺗﺻﻝ ﻭﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ ﻭﺗﺑﻠﻳﻎ ﺍﻟﺻﻳﺎﻧﺔ ﻓﻭﺭﺍً‪.‬‬
‫ﺝ‪ .‬ﺍﻟﺑﻘﺎء ﻣﻊ ﺍﻟﻣﺗﺻﻝ ﻋﻠﻰ ﺍﻟﺧﻁ ﻗﺩﺭ ﺍﻹﻣﻛﺎﻥ ﻭﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﻬﺩﻭء‪.‬‬
‫ﺩ‪ .‬ﺇﺑﻼﻍ ﺍﻟﻣﺣﺗﺟﺯﻳﻥ ﺑﺄﻥ ﺍﻟﻧﺟﺩﺓ ﺑﺎﻟﻁﺭﻳﻕ ﻭﺍﻻﺗﺻﺎﻝ ﻓﻭﺭﺍ ﺑﺎﻟﺻﻳﺎﻧﺔ‪.‬‬
‫ﺇﺟﺭﺍءﺍﺕ ﺣﺎﻻﺕ ﺍﻧﻘﻁﺎﻉ ﺍﻟﺗﻳﺎﺭ ﺍﻟﻛﻬﺭﺑﺎﺋﻲ) ‪:( Electricity cutoff‬‬
‫‪ .1‬ﻗﺩ ﻳﺣﺩﺙ ﺍﻧﻘﻁﺎﻉ ﻓﻲ ﺍﻟﺗﻳﺎﺭ ﺍﻟﻛﻬﺭﺑﺎﺋﻲ ﻧﺗﻳﺟﺔ ﻓﻘﺩﺍﻥ ﺍﻟﺗﻐﺫﻳﺔ ﻟﻣﺻﺩﺭ ﺍﻟﺗﻳﺎﺭ‬
‫ﺍﻟﻛﻬﺭﺑﺎﺋﻲ ﺍﻟﺭﺋﻳﺳﻲ ﻭﺍﻟﺳﺑﺏ ﻗﺩ ﻳﻛﻭﻥ ﻟﻭﻗﻭﻉ ﺣﺭﻳﻕ ﺃﻭ ﺍﻧﻔﺟﺎﺭ ﺃﻭ ﺧﻠﻝ‬
‫ﻣﻳﻛﺎﻧﻳﻛﻲ ﺃﻭ ﺯﻳﺎﺩﺓ ﻓﻲ ﺍﻟﺣﻣﻝ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .2‬ﻳﺟﺏ ﺃﻭﻻً ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺧﻠﻭ ﺍﻟﻣﺻﺎﻋﺩ ﻣﻥ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬

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 ‫‪ .3‬ﺇﺧﺑﺎﺭ ﺍﻟﺟﻣﻳﻊ ﻋﻥ ﻁﺭﻳﻕ ﺟﻬﺎﺯ ﺍﻹﺫﺍﻋﺔ ﺍﻟﺧﺎﺹ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺑﻌﺩﻡ ﺍﻟﻘﻠﻕ‬
‫ﻭﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﻬﺩﻭء ﺩﻭﻥ ﺍﻟﺭﻛﺽ ﺃﻭ ﺍﻟﺻﺭﺍﺥ ﻭﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺷﻣﻭﻉ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺇﺑﻘﺎء ﺃﺑﻭﺍﺏ ﻏﺭﻓﻬﻡ ﻣﻐﻠﻘﺔ ﻭﺃﻥ ﻓﺭﻳﻕ ﺍﻟﻁﻭﺍﺭﺉ ﺳﻳﻌﺎﻟﺞ ﺍﻟﺣﺎﻟﺔ ﻓﻭﺭﺍً‪.‬‬
‫‪ .4‬ﻳﺟﺏ ﺗﻭﻓﻳﺭ ﻣﺻﺎﺑﻳﺢ ﺇﺿﺎءﺓ ﻳﺩﻭﻳﺔ ﺑﻛﻝ ﻗﺳﻡ ﻭﻏﺭﻓﺔ ﺑﺎﻹﺿﺎﻓﺔ ﻟﺿﺭﻭﺭﺓ‬
‫ﺣﻣﻝ ﻛﻝ ﻣﻭﻅﻑ ﺃﻣﻥ ﻭﺻﻳﺎﻧﺔ ﻭﺍﺣﺩ ﻣﻧﻬﺎ ﻭﺇﻋﻁﺎء ﺍﻻﻫﺗﻣﺎﻡ ﺍﻟﺧﺎﺹ ﻟﻐﺭﻑ‬
‫ﺍﻟﻣﻌﺎﻗﻳﻥ ﻭﺫﻭﻱ ﺍﻟﺣﺎﺟﺎﺕ ﺃﻭ ﺍﻟﺗﺣﺩﻳﺎﺕ ﺍﻟﺧﺎﺻﺔ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺗﻭﻓﻳﺭ ﻣﻭﻟﺩﺍﺕ ﺍﺣﺗﻳﺎﻁﻳﺔ ) ‪ ( Generators‬ﺑﺎﻟﻔﻧﺩﻕ ﻭﺃﻥ ﺗﻌﻣﻝ ﺑﺷﻛﻝ‬
‫ﺗﻠﻘﺎﺋﻲ ﻋﻧﺩ ﺍﻧﻘﻁﺎﻉ ﺍﻟﺗﻳﺎﺭ ﺍﻟﻛﻬﺭﺑﺎﺋﻲ ‪.‬‬
‫‪ .6‬ﺇﺑﻼﻍ ﻛﻝ ﻣﻥ‪:‬‬
‫‪ ‬ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ‪.‬‬
‫‪ ‬ﻣﺩﻳﺭ ﺍﻟﺻﻳﺎﻧﺔ‪.‬‬
‫‪ ‬ﻣﺩﻳﺭ ﺍﻷﻣﻥ‪.‬‬
‫‪ ‬ﺷﺭﻛﺔ ﺍﻟﻛﻬﺭﺑﺎء‪.‬‬

‫ﺇﺟﺭﺍءﺍﺕ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﻲ ﺗﻘﺗﺿﻲ ﺩﺧﻭﻝ ﻋﻣﺎﻝ ) ‪ ( Workers‬ﻟﻠﻔﻧﺩﻕ ﻹﻧﺟﺎﺯ‬

‫ﻣﻬﺎﻡ ﻣﻌﻳﻧﺔ‪.‬‬
‫‪ .1‬ﻓﻲ ﺣﺎﻟﺔ ﺣﺎﺟﺔ ﺍﻟﻔﻧﺩﻕ ﻟﻌﻣﺎﻝ ﻓﻧﻳﻳﻥ ﻓﻲ ﺃﻱ ﻣﺟﺎﻝ ﻣﻥ ﺃﻱ ﺷﺭﻛﺎﺕ ﺃﺧﺭﻯ‬
‫ﻓﻳﺟﺏ ﻋﻠﻰ ﻫﺫﻩ ﺍﻟﺷﺭﻛﺎﺕ ﺇﺭﺳﺎﻝ ﺃﺳﻣﺎء ﻋﻣﺎﻟﻬﻡ ﻓﻲ ﻣﺛﻝ ﻫﺫﺍ ﺍﻟﻧﻣﻭﺫﺝ‬
‫ﺍﻟﺗﺎﻟﻲ ﺍﻟﺧﺎﺹ ﺑﺗﺻﺎﺭﻳﺢ ﺍﻟﻌﻣﻝ‪:‬‬

‫ﻧﻣﻭﺫﺝ ﺗﺻﺎﺭﻳﺢ ﻋﻣـﻝ‬

‫ﺍﻟﻳﻭﻡ __________‬
‫ﺍﻟﺗﺎﺭﻳﺦ __________‬
‫ﺍﻟﺳﻳﺩ _______________ ﻣﺩﻳﺭ ﺃﻣﻥ ﻓﻧﺩﻕ ________ ﺍﻟﻣﺣﺗﺭﻡ‬
‫ﺳﻭﻑ ﻳﺄﺗﻲ ﻋﻣﺎﻝ ﺷﺭﻛﺗﻧﺎ __________________ ﺑﺎﻟﻌﻣﻝ ﻳﻭﻡ _________ ﻟﺩﻯ‬
‫ﻓﻧﺩﻗﻛﻡ ﻓﻲ ﻣﻧﻁﻘﺔ ـــــ ﻟﻠﻘﻳﺎﻡ ﺑﺎﻷﻋﻣﺎﻝ ﺍﻟﺗﺎﻟﻳﺔ _____________________ ﻭﻫﻡ‪:‬‬
‫‪.6‬‬ ‫‪_______________________ .1‬‬
‫________________________‬
‫‪applicable copyright law.‬‬

‫‪.7‬‬ ‫‪_______________________ .2‬‬

‫________________________‬

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 ‫‪.8‬‬ ‫‪_______________________ .3‬‬
‫________________________‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪.9‬‬ ‫‪_______________________ .4‬‬

‫________________________‬
‫‪.10‬‬ ‫‪_______________________ .5‬‬
‫________________________‬
‫ﻭﺫﻟﻙ ﻣﻥ ﺍﻟﺳﺎﻋﺔ __________ ﻭﺣﺗﻰ ﺍﻟﺳﺎﻋﺔ ________ ﻭﻓﻲ ﺣﺎﻟﺔ ﺃﻥ ﺍﺣﺗﺟﺗﻡ ﻷﻱ‬
‫ﺍﺳﺗﻔﺳﺎﺭ ﻳﻣﻛﻧﻛﻡ ﻣﺭﺍﺟﻌﺗﻧﺎ ﻋﻠﻰ ﻫﺎﺗﻑ __________ ﻋﻠﻣﺎ ً ﺑﺄﻧﻧﺎ ﻧﺗﺣﻣﻝ ﻛﺎﻣﻝ ﺍﻟﻣﺳﺅﻭﻟﻳﺔ‬
‫ﻋﻧﻬﻡ‪.‬‬
‫________________‬ ‫ﻣﺩﻳﺭ ﺍﻟﺷﺭﻛﺔ‬
‫ﻣﺩﻳﺭ ﺍﻟﻣﺷﺭﻭﻉ ﺃﻭ ﺍﻟﻣﺳﺅﻭﻝ _______________‬

‫ﻭﻳﺗﻡ ﺇﺭﻓﺎﻕ ﺻﻭﺭ ﺷﺧﺻﻳﺔ ﻟﻬﺅﻻء ﺍﻟﻌﻣﺎﻝ ﻟﻌﻣﻝ ﻫﻭﻳﺎﺕ ﻟﻬﻡ ﻭﺍﻟﺗﻧﺳﻳﻕ‬
‫) ‪ ( Coordination‬ﻣﻊ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﻻﺳﺗﻘﺑﺎﻟﻬﻡ ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﻣﺭﺍﻋﺎﺓ ﺍﻟﻭﻗﺕ ﺍﻟﺫﻱ ﺳﻭﻑ ﻳﻌﻣﻠﻭﻥ ﺑﻪ ﺑﺣﻳﺙ ﻻ ﻳﻛﻭﻥ ﺑﺎﻛﺭﺍً ﺃﻭ ﻣﺗﺄﺧﺭﺍً‬
‫ﺑﺎﻟﻠﻳﻝ ﻟﻌﺩﻡ ﺇﺯﻋﺎﺝ ﺍﻟﻧﺯﻻء ﺧﺎﺻﺔ ﺍﻟﻣﺭﺿﻰ ﻭﺍﻟﻧﺎﺋﻣﻳﻥ‪.‬‬
‫‪ .3‬ﺗﻔﺗﻳﺷﻬﻡ ﺟﺳﺩﻳﺎ ً ﻋﻧﺩ ﺍﻟﺩﺧﻭﻝ ﻭﺍﻟﺧﺭﻭﺝ ﻭﺗﺳﺟﻳﻝ ﺃﻱ ﺃﺩﻭﺍﺕ ﻣﻌﻬﻡ ﻟﻣﻁﺎﺑﻘﺗﻬﺎ‬
‫ﻋﻧﺩ ﺧﺭﻭﺟﻬﻡ‪.‬‬
‫‪ .4‬ﺿﺭﻭﺭﺓ ﺇﺑﻼﻏﻬﻡ ﺑﺎﻻﻟﺗﺯﺍﻡ ﺑﻘﻭﺍﻧﻳﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻟﻠﻔﻧﺩﻕ ﻭﺍﻵﺩﺍﺏ‬
‫ﻭﺍﻷﺧﻼﻕ ﻗﻭﻻً ﻭﻓﻌﻼً‪.‬‬
‫‪ .5‬ﺿﺭﻭﺭﺓ ﺍﻟﺗﻧﺑﻳﻪ ﻋﻠﻳﻬﻡ ﺑﻌﺩﻡ ﺍﺳﺗﻌﻣﺎﻝ ﺃﻱ ﻣﺧﺎﺭﺝ ﺃﺧﺭﻯ ﺃﻭ ﺇﺧﺭﺍﺝ ﺃﻱ ﺷﻲء‬
‫ﻣﻥ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .6‬ﻳﺟﺏ ﻣﺭﺍﻓﻘﺔ ﺃﺣﺩ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻟﻬﻡ ﻟﻠﻣﻛﺎﻥ ﻭﺍﻟﺑﻘﺎء ﻣﻌﻬﻡ‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﺍﻋﺗﺭﺍﺽ ﺃﻱ ﻋﺎﻣﻝ ﻟﻳﺱ ﻣﻌﻪ ﺗﺻﺭﻳﺢ ﻭﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻣﺳﺅﻭﻟﺔ ﻟﻠﺗﺄﻛﺩ‬
‫ﻣﻥ ﻫﻭﻳﺗﻪ‪.‬‬
‫‪ .8‬ﻳﻣﻛﻥ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻫﺎﺗﻑ ﺍﻟﻁﻭﺍﺭﺉ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻧﻣﻭﺫﺝ ﺗﺻﺭﻳﺢ ﺍﻟﻌﻣﻝ‪.‬‬
‫‪ .9‬ﻳﺟﺏ ﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻣﻬﻡ ﻟﻣﺻﺎﻋﺩ ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﻣﺭﺍﻓﻘﻬﻡ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫‪.10‬ﻳﺟﺏ ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻟﺗﻌﺎﻣﻝ ﺑﺷﻛﻝ ﻟﻁﻳﻑ ﻣﻌﻬﻡ ﻭﻻ ﺗﻧﺳﻰ ﺷﻛﺭﻫﻡ ﺑﻌﺩ ﺍﻻﻧﺗﻬﺎء‬
‫ﻣﻥ ﻋﻣﻠﻬﻡ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺑﻁﺎﻗﺎﺕ ﺍﻟﻣﺭﻭﺭ ﻭﺍﻟﺯﻳﺎﺭﺓ ) ‪( Visitor Cards‬‬

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 ‫‪ .1‬ﻳﺟﺏ ﺇﻳﻘﺎﻑ ﺃﻱ ﺯﻭﺍﺭ ﻳﺣﺎﻭﻟﻭﻥ ﺍﻟﺗﺟﻭﻝ ﺑﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ ﺍﻟﺩﺍﺧﻠﻳﺔ ﺃﻭ ﺍﻟﻣﻛﺎﺗﺏ‬
‫ﺩﻭﻥ ﺗﺻﺭﻳﺢ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﺃﻱ ﺯﺍﺋﺭ ﻳﺄﺗﻲ ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﺃﻥ ﻟﺩﻳﻪ ﺍﺳﻡ ﻓﻲ ﺳﺟﻝ ﺍﻟﺯﻳﺎﺭﺍﺕ ﻭﻣﻭﻋﺩ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺇﺑﻼﻍ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﻳﻧﺗﻅﺭﻩ ﺑﻭﺻﻭﻟﻪ ﻗﺑﻝ ﺩﺧﻭﻟﻪ‪.‬‬
‫‪ .4‬ﻋﻣﻝ ﺃﻧﻭﺍﻉ ﺑﻁﺎﻗﺎﺕ ﻣﺧﺗﻠﻔﺔ ﻛﻝ ﻧﻭﻉ ﻣﻛﺗﻭﺏ ﻋﻠﻳﻪ ﺍﻟﻘﺳﻡ ﺍﻟﻣﺭﺍﺩ ﺍﻟﺫﻫﺎﺏ ﻟﻪ‬
‫ﻹﺣﻛﺎﻡ ﻋﻣﻠﻳﺔ ﺍﻟﺭﻗﺎﺑﺔ ﻋﻠﻳﻬﻡ ﻭﺇﻋﻁﺎء ﻛﻝ ﺯﺍﺋﺭ ﺍﻟﺑﻁﺎﻗﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻣﻛﺎﻥ‬
‫ﺍﻟﻣﺭﺍﺩ ﺍﻟﺫﻫﺎﺏ ﻟﻪ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺃﺧﺫ ﻫﻭﻳﺔ ﺍﻟﺯﺍﺋﺭ ﻋﻧﺩ ﺗﺳﻠﻳﻣﻪ ﺍﻟﺑﻁﺎﻗﺔ ﻟﺿﻣﺎﻥ ﻋﻭﺩﺗﻪ ﻣﻥ ﻧﻔﺱ ﺍﻟﻣﺩﺧﻝ‬
‫ﻭﻟﻼﺳﺗﻌﺎﻧﺔ ﺑﻬﺎ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﻟﻣﻌﺭﻓﺔ ﺍﻷﺷﺧﺎﺹ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﺩﺍﺧﻝ‬
‫ﺍﻟﻣﺑﻧﻰ‪.‬‬
‫‪ .6‬ﺃﺗﺭﻙ ﺍﻟﺯﺍﺋﺭ ﻳﻌﻠﻕ ﺑﻁﺎﻗﺗﻪ ﺑﻧﻔﺳﻪ ﻭﻻ ﺗﻠﻣﺳﻪ‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﺗﻌﺑﺋﺔ ﺑﻳﺎﻧﺎﺗﻪ ﻛﺎﻣﻠﺔ ﻓﻲ ﻧﻣﻭﺫﺝ ﺍﻟﺯﻭﺍﺭ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬

‫ﻛﺷﻑ ﺍﻟﺯﻭﺍﺭ‬
‫ﺍﻟﻳﻭﻡ _______‬
‫ﺍﻟﺗﺎﺭﻳﺦ _______‬

‫ﻣﻼﺣﻅﺎﺕ‬ ‫ﻭﻗﺕ‬ ‫ﻭﻗﺕ‬ ‫ﺭﻗﻡ‬ ‫ﺭﻗﻡ‬ ‫ﻣﻛﺎﻥ‬ ‫ﺍﺳﻡ‬

‫ﺍﻟﺧﺭﻭﺝ‬ ‫ﺍﻟﺩﺧﻭﻝ‬ ‫ﻫﻭﻳﺗﻪ‬ ‫ﺑﻁﺎﻗﺗﻪ‬ ‫ﺍﻟﺯﻳﺎﺭﺓ‬ ‫ﺍﻟﺯﺍﺋﺭ‬

‫ﺍﻟﺑﻁﺎﻗﺎﺕ ﺍﻟﺷﺧﺻﻳﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﻟﻔﺗﺢ ﺍﻷﺑﻭﺍﺏ ) ‪:( Employee Cards‬‬

‫‪ .1‬ﻫﻲ ﺍﻟﺑﻁﺎﻗﺎﺕ ﺍﻟﻣﺛﺑﺕ ﻋﻠﻳﻬﺎ ﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﻭﻭﻅﻳﻔﺗﻪ ﻭﺭﻗﻣﻪ ﺍﻟﻭﻅﻳﻔﻲ‬
‫ﻭﺻﻭﺭﺗﻪ ﺍﻟﺷﺧﺻﻳﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .2‬ﻫﺫﻩ ﺍﻟﺑﻁﺎﻗﺎﺕ ﺍﻟﻣﻣﻐﻧﻁﺔ ﻳﺗﻡ ﺑﻭﺍﺳﻁﺗﻬﺎ ﺧﺗﻡ ﺍﻟﺩﺧﻭﻝ ﻭﻭﻗﺕ ﺍﻟﺣﺿﻭﺭ‬

‫ﻭﺍﻟﺧﺭﻭﺝ ﻭﻓﺗﺢ ﻛﻝ ﺍﻷﺑﻭﺍﺏ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﻣﺛﻝ ﻣﺩﺧﻝ ﺍﻟﻔﻧﺩﻕ ﻭﻏﺭﻓﺔ‬
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‫‪Account: ns224396‬‬
 ‫ﺍﻟﺗﺩﺧﻳﻥ ﻭﻣﻁﻌﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻳﻣﻛﻥ ﺇﻋﺎﺩﺓ ﻗﺭﺍءﺓ ﺁﺧﺭ ﻣﻔﺎﺗﻳﺢ ﺗﻡ ﺍﺳﺗﺧﺩﺍﻣﻬﺎ‬
‫ﻟﺩﺧﻭﻝ ﻫﺫﻩ ﺍﻟﻣﻧﺎﻁﻕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .3‬ﻳﺟﺏ ﺍﻟﺣﻔﺎﻅ ﻋﻠﻳﻬﺎ ﻧﻅﻳﻔﺔ ﻭﺳﻠﻳﻣﺔ ﻭﻋﺩﻡ ﺇﻋﻁﺎﺋﻬﺎ ﻷﻱ ﺃﺣﺩ ﺃﻭ ﺇﻋـــﺎﺭﺗﻬﺎ‬

‫)‪. ( Lending‬‬
‫‪ .4‬ﻳﺣﻕ ﻟﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺳﺅﺍﻝ ﺃﻱ ﻣﻭﻅﻑ ﻋﻧﻬﺎ ﻟﻠﺗﺄﻛﺩ ﺃﻧﻬﺎ ﻣﻌﻪ ﻭﻓﻲ ﺣﺎﻟﺔ‬
‫ﻓﻘﺩﺍﻧﻬﺎ ﻳﺟﺏ ﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﻓﻭﺭﺍً ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺳﻭء ﺍﺳﺗﻐﻼﻟﻬﺎ ) ‪Misuse‬‬
‫( ﻓﻬﻲ ﺑﻣﺛﺎﺑﺔ ﺍﻟﺩﻟﻳﻝ ﻋﻠﻰ ﺃﻧﻪ ﻣﻭﻅﻑ ﺭﺳﻣﻲ ﻟﺩﻳﻧﺎ‪.‬‬

‫‪ .5‬ﻳﺟﺏ ﻋﻧﺩ ﺗﺳﻠﻳﻣﻬﺎ ﻟﻠﻣﻭﻅﻔﻳﻥ ﺗﻭﻗﻳﻌﻬﻡ ﻋﻠﻰ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺧﺎﺹ ﺑﺎﻟﺗﺳﻠﻳﻡ‬

‫ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫نﻤوذج ﺘسﻝﻴم بطﺎﻗﺎت اﻟﻤوظﻔﻴن‬
‫اﻟﻴوم _______‬
‫اﻝتارﻴﺦ _______‬

‫م ﻻحظات‬ ‫توﻗﻲعه‬ ‫وظﻲﻓته‬ ‫قﺴم ه‬ ‫رﻗم ه‬ ‫اﺴم‬

‫ي‬
‫اﻝوظﻴف‬ ‫اﻟﻤوظف‬
‫‪applicable copyright law.‬‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺧﺯﺍﺋﻥ ﻏﻳﺎﺭ ﺍﻟﻣﻭﻅﻔﻳﻥ ) ‪: ( Locker rooms‬‬

‫ﺇﻥ ﺍﻟﻣﺳﺅﻭﻟﻳﺔ ﺟﻣﺎﻋﻳﺔ ﻓﻲ ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﻭﻣﻧﻬﺎ ﻏﺭﻑ‬

‫ﺍﻟﻐﻳﺎﺭ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﻣﻥ ﺍﻟﻌﺑﺙ ﺃﻭ ﺍﻟﺗﺧﺭﻳﺏ ﺃﻭ ﺳﻭء ﺍﻻﺳﺗﻌﻣﺎﻝ ﻭﻳﺟﺏ‬
‫ﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ ﺃﻱ ﺃﺧﻁﺎء ﺃﻭ ﺃﻣﻭﺭ ﺗﺣﺗﺎﺝ ﻟﻠﺻﻳﺎﻧﺔ ﻓﻳﻬﺎ‪.‬‬
‫‪ .1‬ﺇﻥ ﻟﻛﻝ ﻣﻭﻅﻑ ﺧﺯﺍﻧﺔ ﺧﺎﺻﺔ ﻭﻣﻔﺗﺎﺡ ﺧﺎﺹ ﺃﻭ ﺭﻗﻡ ﺗﺳﻠﺳﻠﻲ ﺧﺎﺹ ﻭﻳﻭﻗﻊ‬
‫ﻋﻠﻰ ﺍﺳﺗﻼﻡ ﺍﻟﺧﺯﺍﻧﺔ ﻭﺍﻟﻘﻔﻝ ﻟﺩﻯ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻟﻛﻥ ﺿﻣﻥ ﺍﻟﺷﺭﻭﻁ‬
‫ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‌ﺃ‪ .‬ﻋﺩﻡ ﻭﺿﻊ ﺍﻷﺷﻳﺎء ﺍﻟﺛﻣﻳﻧﺔ ﻓﻳﻬﺎ ﺃﻭ ﺍﻟﻣﺧﺎﻟﻔﺔ ﻟﻠﻘﺎﻧﻭﻥ ﻛﺎﻷﺳﻠﺣﺔ ﻭﺣﺗﻰ‬
‫ﻣﻔﺎﺗﻳﺢ ﻏﺭﻑ ﺍﻟﻧـﺯﻻء ﻭﺍﻷﻗﺳﺎﻡ ﺍﻷﺧﺭﻯ ﺃﻭ ﺍﻟﻣﺧﺎﻟﻔﺔ ﻟﻸﺧﻼﻕ ﻭﺍﻵﺩﺍﺏ‬
‫ﺍﻟﻌﺎﻣﺔ ﻛﺎﻟﺻﻭﺭ ﺍﻟﻔﺎﺿﺣﺔ‪.‬‬
‫‌ﺏ‪ .‬ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﺷﻲء ﻳﺧﺹ ﺍﻟﻔﻧﺩﻕ ﻓﻳﻬﺎ ﻋﺩﺍ ﺍﻟﺯﻱ ﺍﻟﺭﺳﻣﻲ ‪.‬‬
‫‌ﺝ‪ .‬ﻋﺩﻡ ﻭﺿﻊ ﺍﻷﺷﻳﺎء ﺍﻟﺛﻣﻳﻧﺔ ﻓﻳﻬﺎ ﻷﻥ ﺍﻟﻔﻧﺩﻕ ﻏﻳﺭ ﻣﺳﺅﻭﻝ ﻋﻥ ﻓﻘﺩﺍﻧﻬﺎ‪.‬‬
‫‌ﺩ‪ .‬ﺍﻻﻋﺗﻧﺎء ﺑﻧﻅﺎﻓﺗﻬﺎ ﻭﺗﺭﺗﻳﺑﻬﺎ ﻭﻧﻅﺎﻓﺔ ﻣﺎ ﺑﺩﺍﺧﻠﻬﺎ ﻭﻳﻣﻧﻊ ﺧﺯﻥ ﺍﻟﻁﻌﺎﻡ ﻓﻳﻬﺎ‪.‬‬
‫‌ﻩ‪ .‬ﺍﺳﺗﺧﺩﺍﻣﻬﺎ ﺑﺷﻛﻝ ﺻﺣﻳﺢ ﻭﻋﺩﻡ ﺗﺧﺭﻳﺑﻬﺎ‪.‬‬
‫‌ﻭ‪ .‬ﻋﺩﻡ ﺇﻋﻁﺎء ﻣﻔﺗﺎﺣﻙ ﺃﻭ ﺭﻗﻣﻙ ﺍﻟﺳﺭﻱ ﻷﺣﺩ‪.‬‬
‫‌ﺯ‪ .‬ﻫﺫﻩ ﺍﻟﺧﺯﺍﻧﺔ ﺑﻣﺛﺎﺑﺔ ﺍﻟﻌﻬﺩﺓ ﻳﺟﺏ ﺇﺭﺟﺎﻋﻬﺎ ﻟﻠﻔﻧﺩﻕ ﺑﻌﺩ ﺇﻧﻬﺎء ﺍﻟﺧﺩﻣﺔ‪.‬‬
‫‌ﺡ‪ .‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺇﻏﻼﻗﻬﺎ ﺑﻌﺩ ﻛﻝ ﻣﺭﺓ ﺗﺳﺗﺧﺩﻣﻬﺎ ﻓﻳﻬﺎ‪.‬‬
‫‌ﻁ‪ .‬ﻳﻣﻧﻊ ﺗﻐﻳﻳﺭ ﺍﻟﻘﻔﻝ ﺃﻭ ﺍﺳﺗﺑﺩﺍﻟﻪ ﻭﺗﺑﻠﻳﻎ ﺍﻟﺻﻳﺎﻧﺔ ﻋﻥ ﺃﻱ ﺃﻋﻁﺎﻝ‪.‬‬
‫ﻭﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺟﻭﺍﻝ ﺗﻔﻘﺩ ﻫﺫﻩ ﺍﻟﻐﺭﻑ ﻭﺳﺗﻘﻭﻡ ﺇﺩﺍﺭﺓ ﺷﺅﻭﻥ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺎﻟﺗﻌﺎﻭﻥ ﻣﻊ ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﻌﻣﻝ ﺟﻭﻻﺕ ﺗﻔﻘﺩﻳﺔ ﺩﻭﺭﻳﺔ ﻣﻔﺎﺟﺋﺔ‬
‫ﺑﻔﺗﺢ ﻛﻝ ﺍﻟﺧﺯﺍﺋﻥ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺯﺍﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺎﻟﻘﻭﺍﻧﻳﻥ ﺍﻟﺳﺎﺑﻘﺔ ﺃﻣﺎ ﻓﻲ‬
‫ﺣﺎﻟﺔ ﺍﻟﺷﻙ ﻓﻲ ﺧﺯﺍﻧﺔ ﻣﻌﻳﻧﺔ ﻳﻣﻛﻥ ﻓﺗﺣﻬﺎ ﺑﺄﻱ ﻭﻗﺕ ﺑﺣﺿﻭﺭ ﻣﻭﻅﻑ‬
‫ﺍﻷﻣﻥ ﻭﻣﻭﻅﻑ ﺍﻟﺷﺅﻭﻥ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﺑﺩﻭﻥ ﺩﺍﻋﻲ ﻟﺣﺿﻭﺭ‬
‫ﺍﻟﻣﻭﻅﻑ ﺻﺎﺣﺏ ﺍﻟﺧﺯﻧﺔ ﻧﻔﺳﻪ‪.‬‬
‫‪ .2‬ﻓﻲ ﺣﺎﻟﺔ ﻓﻘﺩﺍﻥ ﺍﻟﻣﻔﺗﺎﺡ ﺃﻭ ﺗﻌﻁﻝ ﻟﻭﺣﺔ ﺍﻷﺭﻗﺎﻡ ﺍﻟﺗﺳﻠﺳﻠﻳﺔ ﻭﻋﺩﻡ ﻓﺗﺢ ﺍﻟﻘﻔﻝ‬
‫‪applicable copyright law.‬‬

‫ﻳﺟﺏ ﺇﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫‌ﺃ‪ .‬ﺗﺑﻠﻳﻎ ﺍﻟﻣﻭﻅﻑ ﻟﻘﺳﻡ ﺍﻷﻣﻥ‪.‬‬
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 ‫‌ﺏ‪ .‬ﻗﺳﻡ ﺍﻷﻣﻥ ﺳﻳﻘﻭﻡ ﺑﺗﺑﻠﻳﻎ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﻭﻗﺳﻡ‬
‫ﺍﻟﺻﻳﺎﻧﺔ ﻟﺣﺿﻭﺭﻫﻡ ﻟﻠﻣﻭﻗﻊ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‌ﺝ‪ .‬ﻳﻛﺳﺭ ﺍﻟﻘﻔﻝ ﺑﺣﺿﻭﺭ ﺻﺎﺣﺏ ﺍﻟﺧﺯﺍﻧﺔ‪.‬‬

‫‌ﺩ‪ .‬ﻳﺳﺗﺑﺩﻝ ﺍﻟﻘﻔﻝ ﺑﻭﺍﺣﺩ ﺁﺧﺭ ﻣﻥ ﺇﺩﺍﺭﺓ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ‪.‬‬

‫ﺣﻘﺎﺋﺏ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻁﻠﺑﺎﺕ ﺍﻹﺧﺭﺍﺝ ) ‪Parcel pass‬‬

‫( ‪:‬‬
‫‪ .1‬ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺟﻣﻳﻊ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺩﺍﺧﻠﺔ ﻟﻠﻔﻧﺩﻕ ﻭﺍﻟﺧﺎﺭﺟﺔ ﻭﺗﻔﺗﻳﺵ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫ﺑﻁﺭﻳﻘﺔ ﺃﺧﻼﻗﻳﺔ ﻭﺑﻠﻁﻑ ) ‪. ( kindly‬‬
‫‪ .2‬ﻳﻣﻧﻊ ﺇﺩﺧﺎﻝ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻣﺧﺎﻟﻔﺔ ﻟﻠﻘﺎﻧﻭﻥ ﺃﻭ ﺍﻷﺧﻼﻕ ﻭﺍﻵﺩﺍﺏ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫‪ .3‬ﻋﺩﻡ ﺗﺭﻙ ﺍﻟﺣﻘﺎﺋﺏ ﺃﻭ ﺍﻷﻛﻳﺎﺱ ﻋﻠﻰ ﺍﻟﻁﺭﻳﻕ ﺃﻭ ﻗﺑﻭﻝ ﻭﺿﻌﻬﺎ ﻟﺩﻯ ﻏﺭﻓﺔ‬
‫ﺍﻷﻣﻥ ﻷﻧﻧﺎ ﻻ ﻧﻘﺑﻝ ﻭﺿﻊ ﺃﻱ ﺃﺷﻳﺎء ﻓﻲ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻣﻬﻣﺎ ﻛﺎﻧﺕ ‪.‬‬
‫‪ .4‬ﺃﻱ ﻣﻭﺍﺩ ﻳﺭﻳﺩ ﺍﻟﻣﻭﻅﻑ ﺇﺧﺭﺍﺟﻬﺎ ﻳﺟﺏ ﻋﻠﻳﻪ ﺇﺣﺿﺎﺭ ﺇﺫﻥ ﺇﺧﺭﺍﺝ ﻣﻭﻗﻊ ﻣﻥ‬
‫ﻣﺩﻳﺭ ﻗﺳﻣﻪ ﺣﺗﻰ ﻟﻭ ﻛﺎﻧﺕ ﻫﺫﻩ ﺍﻷﻏﺭﺍﺽ ﻣﻥ ﻗﺳﻣﻪ ﺃﻭ ﺗﺎﻟﻔﻪ ﺃﻭ ﻳﺭﻳﺩ‬
‫ﺍﺧﺭﺍﺟﻬﺎ ﻻﺻﻼﺣﻬﺎ ﺛﻡ ﺇﺭﺟﺎﻋﻬﺎ ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﻋﻣﻝ ﻧﻣﻭﺫﺟﻳﻥ ﺇﺧﺭﺍﺝ ﺍﻷﻭﻝ ﻟﻠﻣﻭﺍﺩ ﺍﻟﺗﻲ ﻟﻥ ﺗﻌﻭﺩ ﻟﻠﻔﻧﺩﻕ ﻭﻫﻲ ﻏﺎﻟﺑﺎ ً‬
‫ﺍﻟﺗﻲ ﻳﺗﻡ ﺍﻟﺗﺷﺩﻳﺩ ﻋﻠﻳﻬﺎ ﻭﺍﻟﻧﻭﻉ ﺍﻟﺛﺎﻧﻲ ﻟﻠﻣﻭﺍﺩ ﺍﻟﺗﻲ ﺳﺗﻌﻭﺩ ﻭﻳﺟﺏ ﺗﺣﺩﻳﺩ ﻣﻭﻋﺩ‬
‫ﻋﻭﺩﺗﻬﺎ ﻭﻣﺗﺎﺑﻌﺗﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

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‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫ﻧﻣﻭﺫﺝ ﺇﺧﺭﺍﺝ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺭﺍﺟﻌﺔ‬ ‫ﻧﻣﻭﺫﺝ ﺇﺧﺭﺍﺝ ﻣﻭﺍﺩ ﻏﻳﺭ ﺍﻟﺭﺍﺟﻌﺔ‬ ‫‪7B‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻳﻭﻡ ________‬ ‫ﺍﻟﻳﻭﻡ ________‬

‫ﺍﻟﺗﺎﺭﻳﺦ ________‬ ‫ﺍﻟﺗﺎﺭﻳﺦ ________‬
‫ﺍﻟﻭﻗﺕ ________‬ ‫ﺍﻟﻭﻗﺕ ________‬
‫ﻳﺳﻣﺢ ﻟﻠﻣﻭﻅﻑ ______ ﺑﺈﺧﺭﺍﺝ ﻣﻥ ﺍﻟﻔﻧﺩﻕ‬ ‫ﻳﺳﻣﺢ ﻟﻠﻣﻭﻅﻑ ______ ﺑﺈﺧﺭﺍﺝ‬
‫ﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬ ‫ﻣﻥ ﺍﻟﻔﻧﺩﻕ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﺎﻟﻳﺔ ‪:‬‬

‫ﺍﻟﻛﻣﻳﺔ ﺃﻭ‬ ‫ﺻﻔﺎﺗﻬﺎ‬ ‫ﻧﻭﻉ ﺍﻟﻣﺎﺩﺓ ﺍﻟﻣﺭﺍﺩ‬ ‫ﺍﻟﻛﻣﻳﺔ‬ ‫ﺻﻔﺎﺗﻬﺎ‬ ‫ﻧﻭﻉ ﺍﻟﻣﺎﺩﺓ‬
‫ﺍﻟﻌﺩﺩ‬ ‫ﺇﺧﺭﺍﺟﻬﺎ‬ ‫ﺃﻭ‬ ‫ﺍﻟﻣﺭﺍﺩ‬
‫ﺍﻟﻌﺩﺩ‬ ‫ﺇﺧﺭﺍﺟﻬﺎ‬

‫ﻋﻠﻣﺎ ً ﺃﻧﻬﺎ ﺳﺗﻌﻭﺩ ﻳﻭـــــــــــــــ‬

‫ﺍﺳﻡ ﻣﺩﻳﺭ ﺍﻟﻘﺳﻡ ـــــــــــــ‬
‫ﻭﻳﺗﻡ ﺗﺳﻠﻳﻣﻬﺎ ﻋﻧﺩ ﻋﻭﺩﺗﻬﺎ ﻝ‪______ :‬‬
‫ﺗﻭﻗﻳﻌﻪ ـــــــــــــــــ‬
‫ﺍﺳﻡ ﻣﺩﻳﺭ ﺍﻟﻘﺳﻡ ــــــــــــــــ‬
‫ﺍﺳﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ــــــــــــ‬
‫ﺗﻭﻗﻳﻌﻪ ـــــــــــــــــــــ‬
‫ﺗﻭﻗﻳﻌﻪ ـــــــــــــــــ‬
‫ﺍﺳﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ـــــــــــــــ‬
‫ﺗﻭﻗﻳﻌﻪ ـــــــــــــــــــــ‬
‫‪applicable copyright law.‬‬

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 ‫ﻋﻠﻣﺎ ً ﺑﺄﻧﻪ ﻳﺟﺏ ﻣﻁﺎﺑﻘﺔ ﺗﻭﺍﻗﻳﻊ ﻣﺩﺭﺍء ﺍﻷﻗﺳﺎﻡ ﺑﺎﻟﻛﺷﻑ ﺍﻟﺫﻱ ﻟﺩﻳﻧﺎ ﻟﻌﺩﻡ‬
‫ﺍﻟﺗﻼﻋﺏ ﺃﻭ ﺍﻟﺗﺯﻭﻳﺭ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .6‬ﺃﻱ ﻣﻭﻅﻑ ﻳﺣﺎﻭﻝ ﺇﺧﺭﺍﺝ ﻣﻭﺍﺩ ﻭﻟﻳﺱ ﻣﻌﻪ ﻧﻣﻭﺫﺝ ﺇﺧﺭﺍﺝ ﻳﺟﺏ ﺣﺟﺯ ﻫﺫﻩ‬
‫ﺍﻟﻣﻭﺍﺩ ﻟﺩﻳﻧﺎ ﻭﺍﺗﺻﺎﻝ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﻊ ﻣﺳﺅﻭﻝ ﻗﺳﻣﻪ ﻹﺑﻼﻏﻪ ﺑﺫﻟﻙ ﻭﻋﺩﻡ‬
‫ﺍﻟﺳﻣﺎﺡ ﻟﻪ ﺑﺎﻟﺭﺟﻭﻉ ﺑﻬﺎ‪.‬‬
‫‪ .7‬ﺃﻱ ﻣﻭﻅﻑ ﺃﻭ ﺯﺍﺋﺭ ﻳﺭﻳﺩ ﺇﺩﺧﺎﻝ ﺃﻏﺭﺍﺿﻪ ﺍﻟﺧﺎﺻﺔ ﺃﻭ ﻋﻳﻧﺎﺕ ﻣﺛﻼً‬
‫ﻟﻠﻣﺷﺗﺭﻳﺎﺕ ﻳﺟﺏ ﻛﺗﺎﺑﺔ ﻭﺭﻗﺔ ﺧﺎﺻﺔ ﺑﻬﺎ ﺗﻌﻁﻳﻪ ﺍﻟﺣﻕ ﺑﺈﺧﺭﺍﺟﻬﺎ ﻭﻛﺎﻋﺗﺭﺍﻑ‬
‫ﻟﻪ ﺑﻣﻠﻛﻳﺗﻬﺎ ﻣﺛﻝ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫ﻧﻣﻭﺫﺝ ﺇﺧﺭﺍﺝ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺧﺎﺻﺔ‬

‫ﺍﻟﻳﻭﻡ _________‬
‫ﺍﻟﺗﺎﺭﻳﺦ _________‬

‫ﻳﺳﻣﺢ ﻟﻠﻣﻭﻅﻑ‪ /‬ﺍﻟﺯﺍﺋﺭ ﺍﻟﺳﻳﺩ _____________ ﺭﻗﻡ ﺍﻟﻬﻭﻳﺔ ______ ﺑﺈﺧﺭﺍﺝ‬

‫ﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﺎﻟﻳﺔ ﻣﻥ ﺍﻟﻔﻧﺩﻕ‪:‬‬
‫‪___________________________ .1‬‬
‫‪___________________________ .2‬‬
‫‪___________________________ .3‬‬
‫ﻋﻠﻣﺎ ً ﺑﺄﻧﻬﺎ ﺧﺎﺻﺔ ﺑﻪ ﺣﻳﺙ ﺗﻡ ﺇﺩﺧﺎﻟﻬﺎ ﻣﻌﻪ ﺍﻟﺳﺎﻋﺔ ___________ ﺑﺎﻟﺗﺎﺭﻳﺦ ﺍﻟﺳﺎﺑﻕ‬
‫ﺑﺳﺑﺏ ــــــــــــــــــــــــــــــــــــــــ‬
‫ﺍﺳﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ____________ ﺗﻭﻗﻳﻌﻪ _____________‬

‫ﻏﺭﻑ ﺗﺧﺯﻳﻥ ﺣﻘﺎﺋﺏ ﺍﻟﺿﻳﻭﻑ ) ‪Guest luggage‬‬

‫‪( room‬‬
‫‪ .1‬ﺃﺣﻳﺎﻧﺎ ً ﻳﻁﻠﺏ ﺑﻌﺽ ﺍﻟﻧﺯﻻء ﻭﺿﻊ ﺣﻘﺎﺋﺑﻬﻡ ﺑﺎﻟﻔﻧﺩﻕ ﻣﺩﺓ ﻣﻌﻳﻧﺔ ﻣﻥ ﺍﻟﺯﻣﻥ‬
‫ﻭﺗﻌﺗﻣﺩ ﻣﻭﺍﻓﻘﺔ ﺍﻟﻔﻧﺩﻕ ﻋﻠﻰ ﺣﺳﺏ ﺃﻫﻣﻳﺔ ﺍﻟﻧﺯﻳﻝ ﻭﻗﻳﻣﺔ ﻓﺎﺗﻭﺭﺗﻪ ) ‪Invoice‬‬
‫‪ ( amount‬ﻭﻭﺟﻭﺩ ﺣﺟﺯ ﻟﻪ ) ‪ ( Reservation‬ﻋﻧﺩ ﺭﺟﻭﻋﻪ ﻭﻋﺩﻡ ﻣﺧﺎﻟﻔﺔ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﻲ ﻓﻳﻬﺎ ﻟﻘﺎﻧﻭﻥ ﺍﻟﺑﻠﺩ ﺃﻭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻭﺟﻭﺩ ﻁﻌﺎﻡ ﺃﻭ ﺃﻱ ﻣﻭﺍﺩ ﺗﺷﻛﻝ‬
‫ﺧﻁﺭﺍً ﻋﻠﻰ ﺍﻟﻔﻧﺩﻕ ﻭﻣﻭﻅﻔﻳﻪ ﻓﻳﺟﺏ ﺗﻭﻓﻳﺭ ﻏﺭﻓﺔ ﺧﺎﺻﺔ ﻟﺫﻟﻙ ﻟﺣﻔﻅﻬﺎ ﻟﺣﻳﻥ‬
‫ﻋﻭﺩﺗﻪ‪.‬‬
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 ‫‪ .2‬ﻳﺟﺏ ﺗﻭﻗﻳﻊ ﺍﻟﻧﺯﻳﻝ ﻋﻠﻰ ﺇﺧﻼء ﻣﺳﺅﻭﻟﻳﺔ ﺍﻟﻔﻧﺩﻕ ﺗﺟﺎﻩ ﻫﺫﻩ ﺍﻷﻏﺭﺍﺽ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .3‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﻫﺫﻩ ﺍﻟﻐﺭﻓﺔ ﻣﻐﻠﻘﺔ ﺑﺎﺳﺗﻣﺭﺍﺭ ﻭﺍﻟﺗﻭﻗﻳﻊ ﻋﻠﻰ ﻣﻔﺗﺎﺣﻬﺎ ﻟﺩﻯ ﻗﺳﻡ‬
‫ﺍﻷﻣﺎﻧﺎﺕ ﻋﻧﺩ ﺍﺳﺗﻼﻡ ﻭﺗﺳﻠﻳﻡ ﻣﻔﺗﺎﺣﻬﺎ ﻭﻷﺷﺧﺎﺹ ﻣﺣﺩﺩﻳﻥ ﻭﺟﻭﻫﺎ ﻣﻬﻳﺄ‬
‫ﻟﺣﻔﻅ ﺍﻟﺣﻘﺎﺋﺏ ﻣﺩﺓ ﻁﻭﻳﻠﺔ ﻣﻥ ﺍﻟﺯﻣﻥ ﻭﺣﺟﻣﻬﺎ ﻛﺎﻓﻲ ﻭﺗﺗﻭﻓﺭ ﻓﻳﻬﺎ ﺃﻳﺿﺎ ً‬
‫ﻭﺳﺎﺋﻝ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﻻ ﻳﺳﻣﺢ ﻷﻱ ﺃﺣﺩ ﺑﺩﺧﻭﻟﻬﺎ‪.‬‬
‫‪ .4‬ﻳﻣﻛﻥ ﻓﺗﺢ ﺃﻱ ﺣﻘﻳﺑﺔ ﺇﺫﺍ ﺷﻙ ﺃﻭ ﺍﺷﺗﺑﻪ ﻓﻳﻬﺎ ﺑﺣﺿﻭﺭ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻧﺎﺋﺑﻪ‬
‫ﻭﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﺃﺣﺩ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﺳﺅﻭﻟﻳﻥ ﻋﻥ ﻫﺫﻩ ﺍﻟﻐﺭﻓﺔ ﺑﺷﺭﻁ ﺇﺭﺟﺎﻉ ﻛﻝ‬
‫ﺷﻲء ﻛﻣﺎ ﻛﺎﻥ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺗﺛﺑﻳﺕ ﻭﺭﻗﺔ ﻣﻛﺗﻭﺏ ﻋﻠﻳﻬﺎ ﻛﺎﻣﻝ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻋﻥ ﺍﻟﻧﺯﻳﻝ ﺧﺎﺻﺔ ﺭﻗﻡ‬
‫ﻫﺎﺗﻔﻪ ﻭﺗﺎﺭﻳﺦ ﻋﻭﺩﺗﻪ ﻭﻋﺩﺩﻫﺎ ﻭﻭﺿﻌﻬﺎ ﻋﻠﻰ ﺍﻟﺣﻘﺎﺋﺏ ﻓﻲ ﻣﻛﺎﻥ ﻭﺍﺿﺢ ‪.‬‬

‫ﻣﺗﻌﻬﺩﻳﻥ ﺍﻟﺣﻔﻼﺕ‬
‫ﻫﻲ ﺷﺭﻛﺎﺕ ﺍﻟﺻﻭﺕ ﻭﺍﻟﺿﻭء ﺍﻟﺗﻲ ﺗﺎﺗﻲ ﺑﻬﺩﻑ ﺍﻟﺗﺟﻬﻳﺯ ﻟﻠﺣﻔﻼﺕ ﺍﻟﺗﻲ ﺳﺗﻘﺎﻡ ﻓﻲ‬
‫ﻓﻧﺩﻗﻧﺎ ﺣﺳﺏ ﺍﻻﺗﻔﺎﻕ ﺍﻟﻣﺳﺑﻕ ﺑﻳﻥ ﻣﺩﻳﺭ ﺍﻟﺣﻔﻼﺕ ﻭﺻﺎﺣﺏ ﺍﻟﺣﻔﻠﺔ ﻣﻌﻬﻡ ‪.‬‬
‫‪ .1‬ﻳﺟﺏ ﻋﻠﻰ ﺟﻣﻳﻊ ﻣﻭﻅﻔﻲ ﺍﻟﺷﺭﻛﺎﺕ ﺍﻟﻣﺗﻌﻬﺩﺓ ﺍﻟﺩﺧﻭﻝ ﻭﺍﻟﺧﺭﻭﺝ ﻣﻥ ﻣﻛﺗﺏ‬
‫ﺍﻷﻣﻥ ﻷﺧﺫ ﻫﻭﻳﺎﺗﻬﻡ ﻭﺇﻋﻁﺎﺋﻬﻡ ﺑﻁﺎﻗﺎﺕ ﺍﻟﺯﻳﺎﺭﺓ ﺑﺩﻻً ﻣﻧﻬﺎ ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﻓﻭﺭ ﻭﺻﻭﻟﻬﻡ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻣﺩﻳﺭ ﺍﻟﺣﻔﻼﺕ ﻻﺳﺗﻘﺑﺎﻟﻬﻡ ﻭﻣﺳﺎﻋﺩﺗﻬﻡ‪.‬‬
‫‪ .3‬ﻳﺗﻡ ﺇﺩﺧﺎﻝ ﺟﻣﻳﻊ ﺍﻷﺩﻭﺍﺕ ﻭﺍﻟﻣﻌﺩﺍﺕ ﺍﻟﺧﺎﺻﺔ ﺑﻬﺫﻩ ﺍﻟﺷﺭﻛﺎﺕ ﻣﻥ ﻣﻧﻁﻘﺔ‬
‫ﺍﻻﺳﺗﻼﻡ ﻭﺇﻋﺩﺍﺩ ﻧﻣﻭﺫﺝ ﻟﺗﺳﺟﻳﻠﻬﺎ ﺑﺣﺿﻭﺭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻛﺎﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫ﻧﻣﻭﺫﺝ ﺇﺩﺧﺎﻝ ﻭﺇﺧﺭﺍﺝ ﻣﻌﺩﺍﺕ ﺍﻟﺷﺭﻛﺎﺕ ﺍﻟﺗﺭﻓﻳﻬﻳﺔ‬

‫ﺍﻟﻳﻭﻡ ______‬
‫ﺍﻟﺗﺎﺭﻳﺦ ______‬
‫ﻟﻘﺩ ﺗﻡ ﺇﺩﺧﺎﻝ ﻣﻌﺩﺍﺕ ﺷﺭﻛﺔ ____________ ﺑﻭﺍﺳﻁﺔ ﻣﻧﺩﻭﺑﻬﻡ ﺍﻟﺳﻳﺩ‬
‫___________ ﺍﻟﺳﺎﻋﺔ _______ ﻟﻣﻧﻁﻘﺔ ﺃﻭ ﺻﺎﻟﺔ ______________ ﺍﻟﺧﺎﺻﺔ‬
‫ﺑﻔﻧﺩﻕ ______________ ﺑﺳﺑﺏ ______________ ﻭﺑﺣﺿﻭﺭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫_____ﻭﻣﻭﻅﻑ ﺍﻟﺣﻔﻼﺕ_____________ ﻋﻠﻣﺎ ً ﺑﺄﻧﻬﺎ ﺳﺗﺧﺭﺝ ﻳﻭﻡ‬
‫___________ ﺑﻭﺍﺳﻁﺔ ﺍﻟﺳﻳﺩ ____________________ ﻭﻓﻲ ﺣﺎﻟﺔ ﺃﻱ ﻁﺎﺭﺉ‬
‫ﻳﻣﻛﻥ ﻹﺩﺍﺭﺓ ﺍﻟﻔﻧﺩﻕ ﺃﻥ ﺗﺗﺻﻝ ﺑﻧﺎ ﻋﻠﻰ ﻫﺎﺗﻑ ________‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻛﻣﻳﺔ ﺃﻭ ﺍﻟﻌﺩﺩ‬ ‫ﺍﻟﻧﻭﻉ ﻭﺍﻟﻭﺻﻑ‬ ‫ﺍﻟﻣـــــﻭﺍﺩ‬

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‫‪Account: ns224396‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺗﻡ ﺇﺧﺭﺍﺟﻬﺎ ﺑﻭﺍﺳﻁﺔ ﻣﻧﺩﻭﺏ ﺍﻟﺷﺭﻛﺔ ﺍﻟﺳﻳﺩ ________ ﺗﻭﻗﻳﻌﻪ ____ ﻭﺑﺣﺿﻭﺭ ﻣﻭﻅﻑ‬
‫ﺍﻷﻣﻥ _____ ﺗﻭﻗﻳﻌﻪ __‬
‫ﻳﻭﻡ ______ ﺍﻟﺳﺎﻋﺔ _______‪.‬‬

‫ﺍﻕ ﻙﺭﺕ ﺍﻟﺸﺮﻛﺔ ﻣﻊ ﻫﺬﺍ ﺍﻟﻨﻤﻮﺫﺝ‬

‫ﻭﻳﻔﺾﻝ ﺇﺭﻑ‬

‫‪ .4‬ﺍﺳﺗﺧﺩﺍﻡ ﻫﺫﻩ ﺍﻷﺟﻬﺯﺓ ﻳﻘﻊ ﺿﻣﻥ ﻣﺳﺅﻭﻟﻳﺔ ﻣﻭﻅﻔﻳﻥ ﻫﺫﻩ ﺍﻟﺷﺭﻛﺎﺕ ﻭﻳﻘﻭﻡ‬
‫ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻓﻘﻁ ﺑﻣﺳﺎﻋﺩﺗﻬﻡ ﻓﻲ ﻋﻣﻠﻳﺔ ﺍﻟﺭﺑﻁ ﻭﺍﻟﺗﻧﺳﻳﻕ ﻟﺗﺳﻬﻳﻝ‬
‫ﻋﻣﻠﻬﻡ ﺑﺣﻳﺙ ﻻ ﺗﺗﻌﺎﺭﺽ ﺃﻱ ﺇﺟﺭﺍءﺍﺕ ﻳﻘﻭﻣﻭﻥ ﺑﻬﺎ ﻣﻊ ﻣﻬﺎﻡ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ‬
‫‪ ( Damage‬ﺃﻭ ﺿﺭﺭ ﻗﺩ ﻳﻠﺣﻕ‬ ‫ﻭﺍﻟﻔﻧﺩﻕ ﻏﻳﺭ ﻣﺳﺅﻭﻝ ﻋﻥ ﺃﻱ ﻋﻁﻝ )‬
‫ﺑﻣﻌﺩﺍﺗﻬﻡ ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﺷﺭﻛﺎﺗﻬﻡ ﺇﺗﺑﺎﻉ ﺗﻌﻠﻳﻣﺎﺕ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﻋﺩﻡ ﻣﺧﺎﻟﻔﺗﻬﺎ‬
‫ﻣﺛﻝ ﺇﺑﻘﺎء ﺍﻷﺳﻼﻙ ﻣﺧﻔﻳﺔ ﻭﻋﺩﻡ ﺇﻅﻬﺎﺭﻫﺎ ﻭﻭﺿﻌﻬﺎ ﺑﺎﻟﻁﺭﻳﻕ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻓﻬﻡ‬
‫ﻣﺳﺅﻭﻟﻳﻥ ﻋﻥ ﺃﻱ ﺿﺭﺭ ﺃﻭ ﻋﻁﻝ ﻗﺩ ﻳﺣﺩﺙ ﻟﻠﻔﻧﺩﻕ ﺃﻭ ﻣﻣﺗﻠﻛﺎﺗﻪ ﺃﻭ ﺿﻳﻭﻓﻪ ﺃﻭ‬
‫ﻣﻭﻅﻔﻳﻪ‪.‬‬
‫‪ .6‬ﻻ ﻳﺳﻣﺢ ﻟﻣﻭﻅﻔﻲ ﺷﺭﻛﺎﺕ ﺍﻟﺗﺭﻓﻳﻪ ﺑﺎﻟﺗﺩﺧﻳﻥ ﻓﻲ ﺃﻱ ﻣﻛﺎﻥ ﺳﻭﻯ ﺑﺎﻟﻣﻧﻁﻘﺔ‬
‫ﺍﻟﻣﺣﺩﺩﺓ ﻟﺫﻟﻙ‪.‬‬
‫‪ .7‬ﻻ ﻳﺳﻣﺢ ﻟﻣﻭﻅﻔﻲ ﺍﻟﺷﺭﻛﺎﺕ ﺍﻟﺗﺭﻓﻳﻬﻳﺔ ﺃﻭ ﻣﺗﻌﻬﺩﻳﻥ ﺍﻟﺣﻔﻼﺕ ﺑﺎﻟﺗﻌﺎﻣﻝ ﻣﻊ‬
‫ﺍﻟﺿﻳﻭﻑ ﻣﺎ ﻟﻡ ﻳﻛﻥ ﺿﻣﻥ ﺍﺧﺗﺻﺎﺹ ﻋﻣﻠﻬﻡ ﻭﺃﻱ ﺍﺗﺻﺎﻝ ﻣﻊ ﺍﻟﺿﻳﻭﻑ ﻳﺟﺏ‬
‫ﺃﻥ ﻳﻛﻭﻥ ﻋﻥ ﻁﺭﻳﻕ ﻣﺩﻳﺭ ﺍﻟﺣﻔﻼﺕ‪.‬‬
‫‪ .8‬ﻳﺟﺏ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻣﺩﻳﺭ ﺍﻟﺣﻔﻼﺕ ﻋﻧﺩ ﺍﺣﺗﻳﺎﺟﻬﻡ ﻷﻱ ﺷﻲء‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .9‬ﻻ ﻳﺳﻣﺢ ﻟﻬﻡ ﺃﻳﺿﺎ ً ﺑﺻﻑ ﺳﻳﺎﺭﺍﺗﻬﻡ ﺃﻣﺎﻡ ﺍﻟﻔﻧﺩﻕ ﻭﺗﺧﺻﻳﺹ ﻣﻛﺎﻥ ﻣﻌﻳﻥ‬
‫ﻟﻬﻡ‪.‬‬

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 ‫‪.10‬ﻻ ﻳﺳﻣﺢ ﺑﺎﺳﺗﺧﺩﺍﻣﻬﻡ ﻟﻠﻣﻭﺍﺩ ﺍﻟﺩﻋﺎﺋﻳﺔ ﻭﺗﻭﺯﻳﻌﻬﺎ ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪.11‬ﺳﻭﻑ ﻳﺗﻡ ﺗﻬﻳﺋﺔ ﻣﺻﺎﻋﺩ ﺍﻟﺧﺩﻣﺔ ﻭﺍﻟﻣﻣﺭﺍﺕ ﺍﻟﺧﻠﻔﻳﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ‬

‫ﻟﺗﺣﺭﻛﺎﺗﻬﻡ ﻭﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻡ ﻣﺭﺍﻓﻕ ﺍﻟﺿﻳﻭﻑ‪.‬‬
‫‪.12‬ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻧﻅﺎﻓﺗﻬﻡ ﺍﻟﺷﺧﺻﻳﺔ ﻭﺍﺭﺗﺩﺍﺋﻬﻡ ﺍﻟﺯﻱ ﺍﻟﻣﻧﺎﺳﺏ ﻭﺑﻁﺎﻗﺔ‬
‫ﺍﻟﺯﻳﺎﺭﺓ‪.‬‬
‫ﻭﻋﻠﻰ ﻗﺳﻡ ﺍﻷﻣﻥ ﻣﻌﺭﻓﺔ ﺃﻥ ﻫﻧﺎﻙ ﺷﺭﻭﻁ ﻣﻌﻳﻧﺔ ﺃﻣﻧﻳﺔ ﻟﻠﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻓﻲ‬
‫ﺇﻗﺎﻣﺔ ﺍﻟﻧﺷﺎﻁﺎﺕ ﻳﺟﺏ ﺍﻟﺗﻘﻳﺩ ﺑﻬﺎ ﻭﺍﻟﺗﻌﺎﻭﻥ ﻣﻌﻬﻡ ﻟﻣﺎ ﻓﻳﻪ ﺍﻟﻣﺻﻠﺣﺔ ﺍﻟﻌﺎﻣﺔ ﻭﺗﺣﻘﻳﻕ‬
‫ﺍﻟﻬﺩﻑ ﻣﻥ ﻫﺫﺍ ﺍﻟﻧﺷﺎﻁ ﺩﻭﻥ ﺃﻱ ﺇﺻﺎﺑﺎﺕ ﺃﻭ ﺧﺳﺎﺋﺭ ﻣﺛﻝ‪:‬‬
‫‪ .1‬ﺗﺣﺩﻳﺩ ﺍﺳﻡ ﻣﺷﺭﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﺳﺅﻭﻝ ﻭﺍﻟﺫﻱ ﻳﺷﺗﺭﻁ ﻓﻳﻪ ﺍﻟﻣﻌﺭﻓﺔ‬
‫ﺑﺄﻣﻭﺭ ﻭﺃﻋﻣﺎﻝ ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻭﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻳﺔ‪.‬‬
‫‪ .2‬ﺍﺳﺗﻌﺩﺍﺩ ﻛﺎﻣﻝ ﻁﺎﻗﻡ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺃﺛﻧﺎء ﺍﻟﻧﺷﺎﻁ ﺃﻭ ﺍﻟﺣﻔﻠﺔ‬
‫ﻷﻱ ﻁﺎﺭﺉ ﻣﻊ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﺟﻬﺯﺓ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺣﺭﻳﻕ‬
‫ﻭﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻭﺍﻟﻠﻭﺣﺎﺕ ﺍﻹﺭﺷﺎﺩﻳﺔ ﻭﺻﻼﺣﻳﺔ ﺍﻟﺗﻣﺩﻳﺩﺍﺕ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ‬
‫ﻭﺣﻘﺎﺋﺏ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‪.‬‬
‫‪ .3‬ﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﺑﺯﻳﺎﺩﺓ ﻋﺩﺩ ﺍﻷﺷﺧﺎﺹ ﺩﺍﺧﻝ ﺍﻟﻘﺎﻋﺔ ﺃﻭ ﻗﺑﻭﻝ ﻋﺩﺩ ﺃﻛﺑﺭ ﻣﻥ‬
‫ﺍﻟﻁﺎﻗﺔ ﺍﻻﺳﺗﻳﻌﺎﺑﻳﺔ ﻟﻬﺫﻩ ﺍﻟﻘﺎﻋﺔ‪.‬‬
‫‪ .4‬ﺗﺧﺻﻳﺹ ﻣﻭﺍﻗﻑ ﺧﺎﺻﺔ ﻟﻣﺭﻛﺑﺎﺕ ﺍﻟﻣﺩﻋﻭﻳﻥ ﺿﻣﻥ ﻗﻭﺍﻧﻳﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﺍﻟﻭﺍﺟﺏ ﺍﺗﺑﺎﻋﻬﺎ ﺑﺎﻟﻛﺭﺍﺟﺎﺕ ﻭﻣﺭﺍﻋﺎﺓ ﺳﻼﻣﺔ ﺍﻟﻣﺭﻛﺑﺎﺕ ﻭﻋﺩﻡ ﺇﺣﺩﺍﺙ ﺃﻱ‬
‫ﺍﺿﻁﺭﺍﺑﺎﺕ ﺃﻭ ﻣﺷﺎﻛﻝ ﺳﻳﺭ ﻓﻲ ﻣﻧﻁﻘﺔ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻹﺑﻘﺎء ﻋﻠﻰ ﻣﺳﺎﺣﺔ ﻛﺎﻓﻳﺔ‬
‫ﻟﺳﻳﺎﺭﺍﺕ ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻟﻠﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﻓﻲ ﺍﻷﻣﺎﻛﻥ ﺍﻟﻘﺭﻳﺑﺔ ﻣﻥ ﻣﺿﺧﺎﺕ‬
‫ﺍﻟﻣﻳﺎﻩ‪.‬‬
‫‪ .5‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﺟﻭﺩ ﺃﺭﻗﺎﻡ ﻫﻭﺍﺗﻑ ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻟﺩﻯ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻟﻸﻣﻥ‪.‬‬
‫‪ .6‬ﺿﺭﻭﺭﺓ ﺃﻥ ﺗﻛﻭﻥ ﺟﺩﺭﺍﻥ ﻫﺫﻩ ﺍﻟﻘﺎﻋﺎﺕ ﻋﺎﺯﻟﺔ ﻟﻠﺻﻭﺕ ﻭﺍﻟﻧﺎﺭ‪.‬‬
‫‪ .7‬ﻳﺗﻡ ﺇﺧﺭﺍﺝ ﻣﻌﺩﺍﺗﻬﻡ ﺑﻧﻔﺱ ﺍﻟﻁﺭﻳﻘﺔ ﺍﻟﺗﻲ ﺃﺩﺧﻠﻭﻫﺎ ﺑﻬﺎ ﻭﺍﻟﺗﻭﻗﻳﻊ ﻋﻠﻰ ﻧﻔﺱ‬
‫ﺍﻟﻧﻣﻭﺫﺝ ﻋﻠﻰ ﺇﺧﺭﺍﺟﻬﻡ ﻣﻌﺩﺍﺗﻬﻡ‪.‬‬
‫‪ .8‬ﻻ ﻳﺳﻣﺢ ﻟﻬﻡ ﺑﺎﻟﺗﺟﻭﺍﻝ ﺑﺎﻟﻔﻧﺩﻕ ﺃﻭ ﺑﻘﺎﺋﻬﻡ ﺑﻌﺩ ﺍﻧﺗﻬﺎء ﻋﻣﻠﻬﻡ‪.‬‬
‫ﻁﻠﺏ ﺍﺳﺗﻌﻣﺎﻝ ﺍﻟﻣﺭﻛﺑﺎﺕ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻔﻧﺩﻕ )‪. ( Hotel Vehicles‬‬
‫ﻳﻭﺟﺩ ﻣﺭﻛﺑﺎﺕ ﺧﺎﺻﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻳﺗﻡ ﺍﺳﺗﻌﻣﺎﻟﻬﺎ ﻷﻏﺭﺍﺽ ﺭﺳﻣﻳﺔ ﻭﻋﻧﺩ ﺍﻟﺣﺎﺟﺔ‬
‫‪applicable copyright law.‬‬

‫ﻹﻧﺟﺎﺯ ﻣﻬﺎﻡ ﻣﻌﻳﻧﺔ ﻣﻊ ﺿﺭﻭﺭﺓ ﺍﻻﻧﺗﺑﺎﻩ ﻟﻠﺗﺎﻟﻲ ‪-:‬‬

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 ‫‪ .1‬ﻳﺟﺏ ﻭﺿﻊ ﻣﻔﺎﺗﻳﺢ ﺃﻱ ﻣﺭﻛﺑﺎﺕ ﺧﺎﺻﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﻳﺯﻭﺩ ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﺄﺳﻣﺎء ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﺻﺭﺡ ﻟﻬﻡ ﻗﻳﺎﺩﺓ ﻫﺫﻩ‬
‫ﺍﻟﻣﺭﻛﺑﺎﺕ ﻭﻳﻣﻧﻊ ﺇﻋﻁﺎء ﺍﻟﻣﻔﺗﺎﺡ ﻷﺣﺩ ﻏﻳﺭﻫﻡ ﺇﻻ ﺑﻘﺭﺍﺭ ﺧﻁﻲ ﺛﺎﻧﻲ ﻣﻥ ﻣﺩﻳﺭ‬
‫ﺍﻟﻔﻧﺩﻕ ﻧﻔﺳﻪ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﺭﺍﻓﻘﺔ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﻳﺭﻳﺩ ﺃﺧﺫ ﺍﻟﻣﺭﻛﺑﺔ ﻟﻠﻭﺻﻭﻝ‬
‫ﻟﻬﺎ ﻭﺗﻌﺑﺋﺔ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ ﺑﺣﺿﻭﺭ ﺍﻟﻣﻭﻅﻑ‪.‬‬

‫ﻧﻣﻭﺫﺝ ﺍﺳﺗﻌﻣﺎﻝ ﺍﻟﻣﺭﻛﺑﺔ‬

‫ﺍﻟﻳﻭﻡ _________‬
‫ﺍﻟﺗﺎﺭﻳﺦ _________‬
‫ﺭﻗﻡ ﻟﻭﺣﺔ ﺍﻟﻣﺭﻛﺑﺔ ________________________‬
‫ﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﺳﻳﺳﺗﻌﻣﻝ ﺍﻟﻣﺭﻛﺑﺔ ______________‬
‫ﻋﺩﺩ ﺍﻷﻣﻳﺎﻝ ﻗﺑﻝ ﺍﻟﺧﺭﻭﺝ _________ ﺑﻌﺩ ﺍﻟﺧﺭﻭﺝ _______‬
‫ﺍﻟﻭﺟﻪ ﺍﻟﺗﻲ ﺳﻳﻣﺷﻲ ﻟﻬﺎ _____________________‬
‫ﺍﻟﻁﺭﻳﻕ ﺍﻟﺫﻱ ﺳﻳﺳﻠﻛﻪ _____________________‬
‫ﺍﻟﺳﺑﺏ ____________________________________‬
‫ﻭﻗﺕ ﺍﻟﺧﺭﻭﺝ ____________ ﻭﻗﺕ ﺍﻟﺭﺟﻭﻉ _____________‬
‫ﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﺳﻳﺳﺗﻌﻣﻝ ﺍﻟﻣﺭﻛﺑﺔ __________ ﺗﻭﻗﻳﻌﻪ _______‬
‫ﺗﻭﻗﻳﻌﻪ ________‬ ‫ﺍﺳﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ __________________‬

‫‪ .4‬ﻭﻳﺟﺏ ﻗﺑﻝ ﺧﺭﻭﺝ ﺍﻟﻣﻭﻅﻑ ﻭﺑﻌﺩ ﺍﻟﺭﺟﻭﻉ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﺟﻭﺩ ﻛﻣﻳﺔ ﺑﻧﺯﻳﻥ‬
‫ﻛﺎﻓﻳﺔ ﻭﺇﺫﺍ ﺃﻗﻝ ﻣﻥ ﺍﻟﻧﺻﻑ ﻳﺗﻡ ﻁﻠﺏ ﺩﻓﻌﺔ ﻣﻥ ﺍﻟﻣﺎﻟﻳﺔ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ‬
‫‪ M.O.D Manager on Duty‬ﺃﻭ ﻣﺩﻳﺭ ﺍﻟﻠﻳﻠﻲ ‪ Night manager‬ﻭﺇﺣﺿﺎﺭ‬
‫ﻓﺎﺗﻭﺭﺓ ﺑﻬﺎ ﺃﻭ ﺻﺭﻑ ﻛﻭﺑﻭﻧﺎﺕ ﺧﺎﺻﺔ ﻟﺫﻟﻙ ‪.‬‬
‫‪ .5‬ﻛﻣﻭﻅﻑ ﺃﻣﻥ ﻭﺳﻼﻣﺔ ﻳﺟﺏ ﻋﻠﻳﻙ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺣﺎﻟﺔ ﺍﻟﻣﺭﻛﺑﺔ ﺇﺫﺍ ﻛﺎﻥ ﻫﻧﺎﻙ‬
‫ﺃﻱ ﻛﺳﻭﺭ ﺃﻭ ﺿﺭﺑﺎﺕ ﺃﻭ ﺧﺩﻭﺵ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺭﺧﺻﺔ ﺍﻟﺳﺎﺋﻕ ﺇﻧﻬﺎ ﺳﺎﺭﻳﺔ‬
‫ﺍﻟﻣﻔﻌﻭﻝ ﻭﺣﺎﻟﺔ ﺍﻟﺳﺎﺋﻕ ﺍﻟﺻﺣﻳﺔ ) ‪ ( Health Condition‬ﻭﺣﺎﻟﺔ ﺍﻟﺟﻭ‬
‫) ‪. ( Weather Condition‬‬
‫‪ .6‬ﺃﻱ ﺣﺎﺩﺙ ﻣﻊ ﺍﻟﻣﻭﻅﻑ ﻳﺟﺏ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻟﺷﺭﻁﺔ ﻭﻗﺳﻡ ﺍﻷﻣﻥ ﺑﺎﻟﻔﻧﺩﻕ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺫﻱ ﺳﻳﺗﺻﻝ ﻣﻊ ﺷﺭﻛﺔ ﺍﻟﺗﺄﻣﻳﻥ ) ‪ ( Insurance Company‬ﻭﺫﻫﺎﺏ‬

‫ﻣﻭﻅﻑ ﺃﻣﻥ ﻟﻠﻣﻭﻗﻊ ﺇﺫﺍ ﺍﺳﺗﺩﻋﺕ ﺍﻟﺣﺎﻟﺔ‪.‬‬
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 ‫‪ .7‬ﻳﺟﺏ ﻋﻠﻰ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻟﻧﻅﺎﻓﺔ ﺍﻟﻌﺎﻣﺔ ﺩﺍﺧﻝ ﺍﻟﻣﺭﻛﺑﺔ ﻭﻋﺩﻡ ﺍﺭﺗﻛﺎﺏ‬
‫ﺃﻱ ﻣﺧﺎﻟﻔﺎﺕ ) ‪ ( Violations‬ﻭﻛﻝ ﻣﻭﻅﻑ ﻣﺳﺅﻭﻝ ﺑﺎﻟﺗﺎﻟﻲ ﻋﻥ ﺃﻱ ﻣﺧﺎﻟﻔﺎﺕ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺗﺣﺩﺙ ﻣﻌﻪ ﻭﻋﺩﻡ ﺍﻟﺗﺩﺧﻳﻥ ﺃﻭ ﺍﺳﺗﻌﻣﺎﻝ ﺍﻟﺧﻠﻭﻱ ﺃﻭ ﺍﻟﺫﻫﺎﺏ ﻟﻘﺿﺎء ﺃﻏﺭﺍﺽ‬

‫ﺷﺧﺻﻳﺔ ﺣﺗﻰ ﻟﻭ ﻛﺎﻧﺕ ﻓﻲ ﺍﻟﻁﺭﻳﻕ‪.‬‬
‫ﺣﺎﻻﺕ ﺍﻻﻧﺗﺣﺎﺭ ) ‪: ( Suicide‬‬
‫‪ Smart‬ﻭﺣﺎﺩﻕ‬ ‫ﻓﻲ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻻﺕ ﻳﺗﻁﻠﺏ ﺍﻷﻣﺭ ﻣﻭﻅﻑ ﺃﻣﻥ ﺫﻛﻲ‬
‫ﻭﺇﺑﻼﻍ ﺍﻟﻣﺷﺭﻑ ﺍﻟﻣﻭﺟﻭﺩ ﻭﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻟﺷﺭﻁﺔ ﻭﺍﻟﻣﻁﻠﻭﺏ ﻣﻥ ﺍﻷﻗﺳﺎﻡ‬
‫ﺍﻷﺧﺭﻯ ﺍﻟﺗﻌﺎﻭﻥ ﻣﻌﻧﺎ ﺑﺎﻟﺗﺑﻠﻳﻎ ﺳﺭﻳﻌﺎ ً ﻋﻥ ﺃﻱ ﺍﺷﺗﺑﺎﻩ ﻓﻲ ﺃﻱ ﺿﻳﻑ ﻭﻳﺟﺏ ﺇﺑﻘﺎء‬
‫ﺍﻷﺟﻬﺯﺓ ﺟﺎﻫﺯﺓ ﻟﺗﻠﻘﻲ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺑﻬﺫﺍ ﺍﻟﺧﺻﻭﺹ‪.‬‬
‫ﻭﻳﺟﺏ ﻋﺩﻡ ﺍﻟﺗﺟﻣﻊ )‪ (Gathering‬ﺳﻭﺍء ﻣﻥ ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺃﻭ‬
‫ﺍﻟﺗﺟﻣﻬﺭ ﺣﻭﻟﻪ ﻭﺍﻟﺗﺣﺩﺙ ﻣﻊ ﺍﻟﺷﺧﺹ ﺑﻬﺩﻭء ) ‪ (Quietly‬ﻣﻥ ﻗﺑﻝ ﻣﺷﺭﻑ ﺍﻷﻣﻥ‬
‫ﻭﻣﺣﺎﻭﻟﺔ ﺗﻬﺩﺋﺗﻪ ﻭﺗﺄﺧﻳﺭ ﺍﻧﺗﺣﺎﺭﻩ ﻟﺣﻳﻥ ﻭﺻﻭﻝ ﺍﻟﺷﺭﻁﺔ ﻭﺍﻟﻔﺭﻕ ﺍﻟﻣﺧﺗﺻﺔ‬
‫ﺑﺎﻹﻧﻘـﺎﺫ ﻭﺣﺎﻭﻝ ﻣﻌﺭﻓﺔ ﺳﺑﺏ ﺍﻟﻣﺷﻛﻠﺔ ) ‪ (Cause‬ﻭﺇﺷﻌﺎﺭﻩ ﺑﺎﻷﻣــــﺎﻥ ﻭﺍﻟﺛﻘﺔ )‬
‫‪ ( Trust‬ﻷﻧﻪ ﻳﻛﻭﻥ ﺧﺎﺋﻑ ﺩﺍﺋﻣﺎ ً ﻭﻳﺷﻙ ﻓﻲ ﺍﻟﺟﻣﻳﻊ ﻭﺇﺫﺍ ﺗﻁﻠﺏ ﺍﻷﻣﺭ ﺗﺩﺧﻼً‬
‫ﺑﺎﺳﺗﺧﺩﺍﻡ ﺍﻟﻘﻭﺓ ﺍﻟﺟﺳﺩﻳﺔ ﻓﻼ ﺗﺗﺄﺧﺭ ﺑﺎﻟﻘﻳﺎﻡ ﺑﺫﻟﻙ ﻟﻣﻧﻊ ﺍﻧﺗﺣﺎﺭﻩ ﻟﻛﻥ ﺑﺷﺭﻁ ﺃﻥ ﻳﻛﻭﻥ‬
‫ﺫﻟﻙ ﺁﻣﻧﺎ ً ﻋﻠﻳﻙ ﻭﻋﻠﻰ ﻣﻥ ﺣﻭﻟﻛﻡ ﻭﺣﺎﻭﻝ ﻣﺳﺎﻋﺩﺗﻪ ﻭﺗﻠﺑﻳﺔ ﻁﻠﺑﺎﺗﻪ ﺇﺫﺍ ﻛﺎﻧﺕ ﻣﻌﻘﻭﻟﺔ‬
‫ﻭﻣﻣﻛﻧﺔ ‪.‬‬

‫ﺣﺎﻻﺕ ﺍﻟﻭﻓﺎﺓ ﻭﺟﺭﺍﺋﻡ ﺍﻟﻘﺗﻝ ) ‪Death cases and‬‬

‫‪( murders‬‬
‫‪ .1‬ﻋﻧﺩ ﺍﻛﺗﺷﺎﻑ ﺃﻱ ﺣﺎﻟﺔ ﻭﻓﺎﺓ ﺃﻭ ﺟﺭﻳﻣﺔ ﻗﺗﻝ ﻳﺟﺏ ﻋﺩﻡ ﻟﻣﺱ ﺃﻱ ﺷﻲء ﻓﻲ‬
‫ﺣﺩﻭﺩ ﺍﻟﻣﻛﺎﻥ ﻭﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻟﺣﺎﻟﺔ ﺑﺈﺣﺩﻯ ﺍﻟﻐﺭﻑ ﻳﺗﻡ ﺍﻟﺧﺭﻭﺝ ﻣﻧﻬﺎ ﻭﺇﻏﻼﻕ‬
‫ﺍﻟﺑﺎﺏ ﻭﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻗﺳﻡ ﺍﻷﻣﻥ ﻟﻛﻥ ﻳﺟﺏ ﻋﺩﻡ ﺍﺳﺗﻌﻣﺎﻝ ﺍﻟﻬﺎﺗﻑ ﺍﻟﺫﻱ ﻓﻲ‬
‫ﺍﻟﻐﺭﻓﺔ ﻭﺍﻟﺑﻘﺎء ﺃﻣﺎﻡ ﺍﻟﻐﺭﻓﺔ ﻟﺣﺭﺍﺳﺗﻬﺎ ﻟﺣﻳﻥ ﺣﺿﻭﺭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ‪.‬‬
‫‪ .2‬ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺳﻭﻑ ﻳﻘﻭﻡ ﻓﻭﺭ ﺗﻠﻘﻳﻪ ﻣﺛﻝ ﻫﺫﻩ‬
‫ﺍﻟﻣﻛﺎﻟﻣﺔ ﺑﺎﻻﺗﺻﺎﻝ ﻣﻊ‪:‬‬
‫‌ﺃ‪ .‬ﻣﺩﻳﺭ ﺍﻷﻣﻥ‬
‫ﺏ‪ .‬ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻧﺎﺋﺑﻪ ﺍﻟﻣﻭﺟﻭﺩ‬
‫‌‬
‫ﺝ‪ .‬ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻭﻫﻡ ﺑﺩﻭﺭﻫﻡ ﺳﻳﺗﺻﻠﻭﻥ ﻣﻊ ﺍﻟﻁﺑﻳﺏ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺷﺭﻋﻲ‪.‬‬
‫ﺩ‪ .‬ﺳﻔﺎﺭﺗﻪ ﺇﺫﺍ ﻛﺎﻥ ﺃﺟﻧﺑﻲ‬
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 ‫ﻫـ‪ .‬ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .3‬ﻳﺟﺏ ﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻷﻱ ﺃﺣﺩ ﺑﺩﺧﻭﻝ ﺍﻟﻐﺭﻓﺔ ﻣﻬﻣﺎ ﻛﺎﻧﺕ ﺍﻷﺳﺑﺎﺏ ﻟﺣﻳﻥ‬
‫ﺣﺿﻭﺭ ﺍﻟﺷﺭﻁﺔ ﻭﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻟﺣﺎﻟﺔ ﻓﻲ ﻣﻁﻌﻡ ﻣﻥ ﺍﻟﻣﻁﺎﻋﻡ ﺍﻟﺧﺎﺻﺔ ﻟﻠﻔﻧﺩﻕ‬
‫ﻳﺟﺏ ﺇﺧﻼء ﺍﻟﻣﻁﻌﻡ ﻛﺎﻣﻼً ﻭﺍﻏﻼﻗﻪ‪.‬‬
‫‪ .4‬ﺑﻌﺩ ﻗﺩﻭﻡ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻭﺍﻧﺗﻬﺎﺋﻬﺎ ﻣﻥ ﻋﻣﻠﻳﺔ ﻓﺣﺹ ﺍﻟﺟﺛﺔ‬
‫ﻭﺍﻟﻣﻛﺎﻥ ﺍﻟﺫﻱ ﻛﺎﻧﺕ ﻓﻳﻪ ﻳﺗﻡ ﺗﺧﺻﻳﺹ ﻣﺻﻌﺩ ﺧﺎﺹ ﻟﻧﻘﻝ ﺍﻟﺟﺛﺔ ) ‪Corpse‬‬
‫( ﻭﺇﻧﺯﺍﻟﻬﺎ ﻋﻥ ﻁﺭﻳﻕ ﺍﻟﺟﻬﺔ ﺍﻟﺧﻠﻔﻳﺔ ﻟﻠﻔﻧﺩﻕ ﺑﻌﻳﺩﺍً ﻋﻥ ﺃﻋﻳﻥ ﺍﻟﺿﻳﻭﻑ ﻛﻲ ﻻ‬
‫ﻳﺭﻭﻧﻪ‪.‬‬
‫‪ .5‬ﻳﺗﻡ ﻭﺿﻊ ﻛﻝ ﺃﻏﺭﺍﺽ ﺍﻟﻣﺗﻭﻓﻰ ﻓﻲ ﻏﺭﻓﺔ ﺣﻘﺎﺋﺏ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﺗﺣﻔــــﻅ‬
‫ﻋﻠﻳﻬﺎ ﻟﺣﻳﻥ ﺗﺳﻠﻳﻣﻬﺎ ﻷﻫﻠﻪ ﺑﺎﻻﺗﻔﺎﻕ ﻣﻊ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﺑﻣﺎ ﻓﻳﻬﺎ‬
‫ﺍﻹﻛﺳﺳﻭﺍﺭﺍﺕ ) ‪ ( Accessories‬ﺍﻟﺗﻲ ﺑﻌﻧﻘﻪ ﻭﻳﺩﻩ‪.‬‬
‫‪ .6‬ﻳﺟﺏ ﺗﻌﻘﻳﻡ ) ‪ (Sterilization‬ﺍﻟﻐﺭﻓﺔ ﺍﻟﺗﻲ ﺣﺩﺛﺕ ﺍﻟﻭﻓﺎﺓ ﺃﻭ ﺍﻟﺟﺭﻳﻣﺔ ﺑﻬﺎ‬
‫ﻭﺗﻧﻅﻳﻑ )‪ (Cleaning‬ﺍﻟﺑﻳﺎﺿﺎﺕ ﺍﻟﺗﻲ ﻛﺎﻧﺕ ﺑﻐﺭﻓﺔ ﺍﻟﺟﺛﺔ ﺑﺷﻛﻝ ﻣﻧﻔﺻﻝ‪.‬‬
‫‪ .7‬ﻣﺳﺎﻋﺩﺓ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﻓﻲ ﻋﻣﻠﻳﺔ ﺍﻟﺗﺣﻘﻳﻕ ) ‪ (Investigation‬ﻣﻥ ﺧﻼﻝ‬
‫ﻣﺛﻼً ﻗﺭﺍءﺓ ﺁﺧﺭ ﻣﻭﻅﻔﻳﻥ ﺩﺧﻠﻭﺍ ﺍﻟﻐﺭﻓﺔ ﻭﺍﻟﺗﻘﻳﺩ ﺑﺎﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺗﻲ ﻳﺧﺑﺭﻭﻧﺎ ﺑﻬﺎ‬
‫‪.‬‬
‫‪ .8‬ﻋﺩﻡ ﺍﻟﺗﺣﺩﺙ ﺑﺎﻟﻣﻭﺿﻭﻉ ﻣﻊ ﺑﺎﻗﻲ ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ .9‬ﻛﺈﺟﺭﺍء ﺍﺣﺗﻳﺎﻁﻲ ﺗﻣﻧﻊ ﺍﻟﺯﻳﺎﺭﺍﺕ ﻟﻐﺭﻑ ﺍﻟﻧﺯﻻء ﺇﻻ ﺑﻌﺩ ﺍﻻﺗﺻﺎﻝ ﻫﺎﺗﻔﻳﺎ ً ﺑﻬﻡ‬
‫ﻣﻥ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﺍﻻﺳﺗﻌﻼﻣﺎﺕ ﻋﺩﻡ ﺇﻋﻁﺎء ﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ ﻋﻥ‬
‫ﻧﺯﻻﺋﻧﺎ ﺃﻭ ﺿﻳﻭﻓﻧﺎ ﻭﺇﻳﻘﺎﻑ ﺃﻱ ﺃﺣﺩ ﻏﺭﻳﺏ ﻳﺭﻳﺩ ﺍﻟﺻﻌﻭﺩ ﻟﻠﻐﺭﻑ ﺑﻌﺩ ﻣﻧﺗﺻﻑ‬
‫ﺍﻟﻠﻳﻝ ﻭﺳﺅﺍﻟﻪ ﻋﻥ ﺇﻣﻛﺎﻧﻳﺔ ﺧﺩﻣﺗﻪ ﻭﺇﺫﺍ ﺗﻡ ﺍﻟﺷﻙ ﻓﻳﻪ ﻳﻣﻛﻥ ﻁﻠﺏ ﻫﻭﻳﺗﻪ‪.‬‬

‫ﺍﺳﺗﻘﺑــﺎﻝ ﻭﻣﺭﺍﻓﻘــﺔ ) ‪ ( Escorting‬ﺍﻟﺿﻳـــﻭﻑ‬

‫ﺍﻟﻣﻬﻣﻳــﻥ‬
‫)‪( VIP Very Important Person‬‬
‫ﺇﻥ ﺍﻟﻔﻧﺩﻕ ﻫﻭ ﺑﻣﺛﺎﺑﺔ ﺍﻟﻣﺄﻭﻯ ﻭﺍﻟﻣﺳﻛﻥ ﺍﻟﺫﻱ ﺃﻭﻝ ﻣﺎ ﻳﺑﺣﺙ ﻋﻧﻪ ﺍﻟﻣﺳﺎﻓﺭ‬
‫ﺍﻟﻣﺗﻧﻘﻝ ﻣﻥ ﻣﻛﺎﻥ ﻵﺧﺭ ﻟﺫﻟﻙ ﻓﺈﻥ ﺭﻭﺍﺩﻩ ﻣﺧﺗﻠﻔﻭﻥ ﻭﻭﺍﺟﺑﻬﻡ ﻋﻠﻳﻧﺎ ﺑﻐﺽ ﺍﻟﻧﻅﺭ‬
‫ﻋﻥ ﺃﻭﺟﻪ ﺍﻻﺧﺗﻼﻑ ﺑﻳﻧﻬﻡ ﺃﻥ ﻧﻭﻓﺭ ﻟﻬﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺣﻣﺎﻳﺔ ﺍﻵﺯﻣﺔ ﺣﻔﺎﻅﺎ ﻋﻠﻰ‬
‫‪applicable copyright law.‬‬

‫‪ (King‬ﺃﻭ ﺭﺋﻳﺱ ﺩﻭﻟﺔ )‬ ‫ﻣﻣﺗﻠﻛﺎﺗﻬﻡ ﻭﺃﺭﻭﺍﺣﻬﻡ ﻓﻘﺩ ﻳﻛﻭﻥ ﻣﻧﻬﻡ ﺍﻟﻣﻠﻙ )‬

‫‪ ( Political‬ﺃﻭ ﺍﺟﺗﻣﺎﻋﻳﺔ )‬ ‫‪ ( President‬ﺃﻭ ﺃﺷﺧﺎﺹ ﺫﻭ ﺃﻫﻣﻳﺔ ﺳﻳﺎﺳﻳﺔ )‬
‫‪ ( Social‬ﺃﻭ ﺩﻳﻧﻳــﺔ ) ‪ (Religious‬ﺃﻭ ﺍﻗﺗﺻﺎﺩﻳﺔ ) ‪ ( Athletes‬ﺃﻭ ﻓﻧﺎﻧﻳﻥ )‬
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 ‫‪ ( Artists‬ﻓﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﺍﻗﺗﺭﺍﺏ ﺃﻱ ﻣﺗﻁﻔﻠﻳﻥ ) ‪ ( Intrusive‬ﺃﻭ ﻣﻌﺟﺑﻳﻥ‬
‫) ‪ ( Fans‬ﺃﻭ ﺃﻋــﺩﺍء ) ‪ ( Enemies‬ﻣﻧﻬﻡ ﺃﻭ ﺍﺳﺗﻐﻼﻟﻬﻡ ﺃﻭ ﺗﻌﺭﺿﻬﻡ ﻟﻠﺳﺭﻗﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻁﻭﺍﻝ ﻓﺗﺭﺓ ﺍﻗﺎﻣﺗﻬﻡ ﻭﺍﻟﻌﻧﺎﻳﺔ ﻓﻳﻬﻡ ﻛﻣﺎ ﻟﻭ ﻛﺎﻧﻭﺍ ﻓﻲ ﺑﻳﻭﺗﻬﻡ ﻭﺍﻛﺛﺭ ﻷﻧﻬﻡ ﺑﺩﺧﻭﻟﻬﻡ‬
‫ﻓﻧﺩﻗﻧﺎ ﻳﻌﺗﺑﺭﻭﻥ ﺗﺣﺕ ﻣﺳﺅﻭﻟﻳﺗﻧﺎ ﻭﺣﻣﺎﻳﺗﻧﺎ ﻭﺧﺩﻣﺗﻧﺎ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻗﺩ ﻧﺗﻌﺭﺽ ﻟﻠﻣﺳﺎﺋﻠﺔ‬
‫ﻓﻲ ﺣﺎﻝ ﺣﺩﻭﺙ ﺃﻱ ﺍﺧﺗﺭﺍﻕ ﺃﻣﻧﻲ ﻟﻬﺫﻩ ﺍﻟﺷﺧﺻﻳﺎﺕ ﻟﺫﺍ ﻳﺟﺏ ﻋﻠﻰ ﻗﺳﻡ‬
‫ﺍﻟﺣﺟﻭﺯﺍﺕ ﺗﺑﻠﻳﻎ ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻋﻥ ﻣﻭﻋﺩ ﺣﺿﻭﺭ ﻣﺛﻝ ﻫﺫﻩ‬
‫ﺍﻟﺷﺧﺻﻳﺎﺕ ﻓﻭﺭ ﺗﻠﻘﻳﻬﻡ ﺍﻟﺣﺟﺯ ﻭﺃﻭﻝ ﺍﺟﺭﺍء ﻳﻘﻭﻡ ﺑﻪ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻫﻭ‬
‫ﺗﺣﺩﻳﺩ ﺍﺳﻣﺎء ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺫﻳﻥ ﺳﻳﺗﻡ ﺍﺧﺗﻳﺎﺭﻫﻡ ﻣﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻟﻣﺭﺍﻓﻘﺔ‬
‫ﺍﻟﺷﺧﺻﻳﺔ ﺑﻧﺎء ﻋﻠﻰ ﺍﻟﺻﻔﺎﺕ ﺍﻟﺗﺎﻟﻳﺔ‪-:‬‬
‫‪ .1‬ﺍﻟﺷﺟﺎﻋﺔ ) ‪( Bravery‬‬
‫‪ .2‬ﺍﻟﺻﺑﺭ ) ‪( Patience‬‬
‫‪ .3‬ﺍﻷﻣﺎﻧﺔ ) ‪ ( Honesty‬ﻭﺍﻟﺻﺩﻕ‬
‫‪ .4‬ﺍﻻﺧﻼﺹ ) ‪( Loyalty‬‬
‫‪ .5‬ﺍﻟﻘﻭﺓ ﺍﻟﺑﺩﻧﻳﺔ ﻭﺍﻟﻌﻘﻠﻳﺔ ﻭﺍﻟﺻﺣﺔ ﺍﻟﻧﻔﺳﻳﺔ‬
‫‪ .6‬ﺍﻟﺳﻣﻌﺔ ﺍﻟﻁﻳﺑﺔ‬
‫‪ .7‬ﺍﻟﺟﻭﺩﺓ ﻭﺍﻟﻛﻔﺎءﺓ ﺑﺎﻟﻌﻣﻝ‬
‫‪ .8‬ﺣﺏ ﺍﻟﻌﻣﻝ ﻭﺍﻟﺗﻔﺎﻧﻲ‬
‫ﻗﻭﺓ ﺍﻟﻣﻼﺣﻅﺔ ﻭﺳﺭﻋﺔ ﺍﻟﺑﺩﻳﻬﺔ ﻭﺍﻟﺫﻛﺎء ) ‪( Smart‬‬ ‫‪.9‬‬
‫‪ .10‬ﺍﻟﺧﺑﺭﺓ ﻓﻲ ﻣﻌﺎﻟﺟﺔ ﺍﻟﻣﺷﺎﻛﻝ ﻭﻣﻭﺍﺟﻬﺔ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻣﺧﺗﻠﻔﺔ ﻭﺍﻟﺗﻌﺎﻣﻝ‬
‫ﻣﻌﻬﺎ ﻭﺍﻟﻣﻌﺭﻓﺔ ﺑﺎﻻﺗﻳﻛﻳﺕ ﻭﺍﻟﻠﺑﺎﻗﺔ ﻓﻲ ﺍﺧﺗﻳﺎﺭ ﺍﻟﻌﺑﺎﺭﺍﺕ ﻭﺍﻟﻛﻠﻣﺎﺕ ‪.‬‬
‫‪ .11‬ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﻣﺷﺎﻛﻝ ﺃﻣﻧﻳﺔ ﻋﻠﻳﻪ ﻭﻏﻳﺭ ﻣﺣﻛﻭﻡ ﺑﺟﻧﺣﻪ ﺃﻭ ﺟﻧﺎﻳﺔ‬
‫‪ .12‬ﺍﻟﻣﻅﻬﺭ ﻭﺍﻟﺷﻛﻝ ﺍﻟﺣﺳﻥ‬
‫ﻭﻧﻔﺱ ﺍﻟﺻﻔﺎﺕ ﺍﻟﺳﺎﺑﻘﺔ ﻳﻣﻛﻥ ﺍﺷﺗﺭﺍﻁﻬﺎ ﻓﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺫﻳﻥ ﺳﻭﻑ ﻳﺗﻡ‬
‫ﺍﺧﺗﻳﺎﺭﻫﻡ ﻭﺗﺣﺩﻳﺩﻫﻡ ﻟﺧﺩﻣﺔ ﻏﺭﻓﺔ ﺍﻟﺷﺧﺻﻳﺔ ﻭﺃﻏﺭﺍﺿﻪ ﻭﺍﻟﺫﻳﻥ ﺳﻳﺳﻣﺢ ﻟﻬﻡ‬
‫ﺑﺎﻻﻗﺗﺭﺍﺏ ﻣﻧﻪ ﻭﻳﻣﻛﻥ ﺍﺧﺗﻳﺎﺭ ﺍﻟﻔﺎﺋﺯﻳﻥ ﻓﻲ ﻣﺳﺎﺑﻘﺔ ﺍﻟﻣﻭﻅﻑ ﺍﻟﻣﺛﺎﻟﻲ ﺑﺎﻟﻔﻧﺩﻕ‬
‫ﻟﻳﻘﻭﻣﻭﺍ ﺑﻬﺫﻩ ﺍﻟﻣﻬﻣﺔ‪.‬‬
‫‪applicable copyright law.‬‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺃﻫﻡ ﺃﺳﺎﺳﻳﺎﺕ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺍﻟﺷﺧﺻﻳﺎﺕ ﺍﻟﻣﻬﻣﺔ ‪-:‬‬

‫‪ .1‬ﻣﻧﺎﺩﺍﺓ ﺍﻟﺿﻳﻑ ﻭﺍﻟﺗﺧﺎﻁﺏ ﻣﻌﻪ ‪ :‬ﻳﺟﺏ ﺣﻔﻅ ﺃﺳﻣﻪ ﻭﻟﻘﺑﻪ ﻭﻣﻧﺎﺩﺍﺗﻪ ﺑﻬﻣﺎ‬
‫ﺑﺻﻭﺕ ﻣﻌﺗﺩﻝ ﻣﻊ ﺇﻋﻁﺎء ﺍﻻﻧﻁﺑﺎﻉ ﺑﺎﻻﻫﺗﻣﺎﻡ ﻭﺍﻟﻧﻅﺭ ﻟﻌﻳﻧﻳﻪ ﻭﻟﻳﺱ ﻟﺟﺳﻣﻪ‬
‫ﺃﻭ ﻟﻣﻥ ﺣﻭﻟﻪ‪.‬‬
‫‪ .2‬ﻁﺭﻳﻘﺔ ﺍﻟﻭﻗﻭﻑ ‪ :‬ﻳﺟﺏ ﻭﺿﻊ ﺍﻟﻳﺩﻳﻥ ﺟﺎﻧﺑﺎ ً ﻭﻋﺩﻡ ﻭﺿﻌﻬﻡ ﺑﺎﻟﺟﻳﺏ ﺃﻭ ﻋﻠﻰ‬
‫ﺍﻟﺧﺻﺭ ﺃﻭ ﺗﺣﺭﻳﻛﻬﻡ ﺑﺷﻛﻝ ﻋﺷﻭﺍﺋﻲ ﺃﻭ ﺍﻟﺗﻠﻭﻳﺢ ﺑﻬﻡ ﻣﻊ ﺍﻻﻧﺣﻧﺎء ﻗﻠﻳﻼً ﻋﻧﺩ‬
‫ﺍﻟﺗﺭﺣﻳﺏ ﺑﻪ ‪.‬‬
‫‪ .3‬ﻣﺟﺎﻣﻠﺔ ﺍﻟﺷﺧﺻﻳﺔ ‪ :‬ﻳﺟﺏ ﺍﻻﺣﺗﻔﺎﻅ ﺩﺍﺋﻣﺎ ً ﺑﺎﻻﺑﺗﺳﺎﻣﺔ ﺍﻟﺑﺳﻳﻁﺔ ﻭﺇﻋﻁﺎء‬
‫ﺍﻻﻧﻁﺑﺎﻉ ﺑﺎﻟﺗﺭﺣﻳﺏ ﺑﻌﻳﺩﺍً ﻋﻥ ﻣﺯﺍﺟﻙ ﺍﻟﺧﺎﺹ ﺃﻭ ﺍﻧﻁﺑﺎﻋﻙ ﺃﻭ ﺭﺃﻳﻙ‬
‫ﺍﻟﺷﺧﺻﻲ ) ‪. ( Personal opinion‬‬
‫‪ .4‬ﻁﺭﻳﻘﺔ ﺗﻘﺩﻳﻡ ﺍﻟﺧﺩﻣﺔ ‪ :‬ﻳﺟﺏ ﺗﻭﻓﺭ ﺳﺭﻋﺔ ﺍﻟﺑﺩﻳﻬﺔ ) ‪ ( Intuition‬ﺑﺎﻟﻣﻭﻅﻔﻳﻥ‬
‫ﺍﻟﺫﻳﻥ ﺳﻳﺧﺩﻣﻭﻥ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﻧﻭﻋﻳﺔ ﻣﻥ ﺍﻟﺷﺧﺻﻳﺎﺕ ﻭﺍﻟﺩﻗﺔ ﺑﺎﻟﻣﻼﺣﻅﺔ‬
‫ﻭﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺗﺩﺍﺭﻙ ﺍﻟﻣﻭﺍﻗﻑ ﻣﻊ ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﻬﺩﻭء ﺑﻌﺩ ﺃﻥ ﻳﻛﻭﻥ‬
‫ﺍﻟﻣﻭﻅﻑ ﺗﻠﻘﻰ ﺍﻟﺗﺩﺭﻳﺏ ﺍﻟﻼﺯﻡ ﻋﻠﻰ ﻣﺧﺗﻠﻑ ﺍﻟﻣﻬﺎﻡ ﻭﺍﻟﺣﺎﻻﺕ ‪.‬‬
‫‪ .5‬ﻛﻳﻔﻳﺔ ﺗﻭﺿﻳﺢ ) ‪ ( Explanation‬ﻭﺗﻭﺻﻳﻝ ﻗﻭﺍﻧﻳﻥ ﻭﺃﻧﻅﻣﺔ ﺍﻟﻔﻧﺩﻕ ﻟﻬﺫﻩ‬
‫ﺍﻟﺷﺧﺻﻳﺔ ﺇﺫﺍ ﺗﻁﻠﺏ ﺍﻟﻣﻭﻗﻑ ‪ :‬ﻋﻧﺩ ﻁﻠﺏ ﺍﻟﺷﺧﺻﻳﺔ ﺧﺩﻣﺔ ﻏﻳﺭ ﻣﻭﺟﻭﺩﺓ ﺃﻭ‬
‫ﻣﺧﺎﻟﻔﺔ ﻟﻘﺎﻧﻭﻥ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﺑﻠﺩ ﺃﻭ ﺍﻷﺧﻼﻕ ﻭﺍﻵﺩﺍﺏ ﺍﻟﻌﺎﻣﺔ ﻓﻳﺟﺏ ﺇﺷﻌﺎﺭﻩ‬
‫ﺑﺄﻧﻬﺎ ﻏﻳﺭ ﻣﻣﻛﻧﺔ ﺑﻁﺭﻳﻘﺔ ﻣﺅﺩﺑﺔ ﻭﻟﺑﻘﺔ ﺩﻭﻥ ﺇﻏﺿﺎﺑﻪ ﻭﺇﻳﺻﺎﻝ ﺍﻟﻣﻌﻠﻭﻣﺔ ﻟﻪ‬
‫‪( Must not...‬‬ ‫ﺑﺩﻭﻥ ﺍﺳﺗﺧﺩﺍﻡ ﻋﺑﺎﺭﺍﺕ ﻗﻭﻳﺔ ﻣﺛﻝ ﻣﻣﻧﻭﻉ ﺃﻭ ﻻ ﻳﺟﺏ )‬
‫ﻭﺇﻧﻣﺎ ﺑﺎﻟﻁﺭﻳﻘﺔ ﺍﻟﺗﺎﻟﻳﺔ ‪ -:‬ﺍﺳﻑ ﺳﻳﺩ ﻓﻼﻥ ﻻ ﺍﺳﺗﻁﻳﻊ ﺗﻘﺩﻳﻡ ﻫﺫﻩ ﺍﻟﺧﺩﻣﺔ‬
‫ﺑﺳﺑﺏ ﺍﻧﻬﺎ ﻣﺧﺎﻟﻔﺔ ﻟﻘﺎﻧﻭﻥ ﺍﻟﻔﻧﺩﻕ ﻭﻟﻛﻥ ﻳﺷﺭﻓﻧﻲ ﻭﻳﺳﻌﺩﻧﻲ ﺃﻥ ﺃﻋﺭﺽ ﻋﻠﻰ‬
‫ﺣﺿﺭﺗﻛﻡ ﺍﻟﺧﺩﻣﺔ ﺍﻟﺑﺩﻳﻠﺔ ﻭﺍﻷﻓﺿﻝ ﻟﺣﻅﺭﺗﻛﻡ ﻭﻫﻲ _‬
‫‪applicable copyright law.‬‬

‫ﺇﺟﺭﺍءﺍﺕ ﺍﻟﺿﻳﺎﻓﺔ ﺍﻟﻭﺍﺟﺏ ﺍﻟﻘﻳﺎﻡ ﺑﻬﺎ ﻗﺑﻝ ﻭﺻﻭﻝ‬

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 ‫ﺍﻟﺷﺧﺻﻳﺔ ‪-:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .1‬ﻭﺟﻭﺩ ﻣﻧﺩﻭﺏ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﻣﺳﺅﻭﻝ ﻋﻥ ﺧﺩﻣﺎﺕ ﺍﻟﻣﻁﺎﺭ ﻟﺩﻯ ﺑﺎﺏ ﺍﻟﻁﺎﺋﺭﺓ‬

‫ﻟﺗﺳﻬﻳﻝ ﻣﻌﺎﻣﻠﺗﻪ ﻭﻣﺎ ﻳﺗﻌﻠﻕ ﺑﺎﻟﺣﻘﺎﺋﺏ ﻭﺍﻷﻣﺗﻌﺔ ‪.‬‬
‫‪ .2‬ﺗﺎﻣﻳﻥ ﺍﻟﻠﻳﻣﻭﺯﻳﻥ ﻟﺩﻯ ﺍﻟﺑﻭﺍﺑﺔ ﺍﻟﺭﺋﻳﺳﻳﺔ ﺑﺎﻟﻣﻁﺎﺭ ﻭﺍﻟﻣﺟﻬﺯﺓ ﺑﺄﺣﺩﺙ ﻭﺳﺎﺋﻝ‬
‫ﺍﻟﺭﺍﺣﺔ ﻭﺍﻟﺗﻛﻧﻭﻟﻭﺟﻳﺎ ﻛﺎﻟﺗﻠﻔﺯﻳﻭﻥ ﻭﺍﻟﻬﺎﺗﻑ ﻭﺛﻼﺟﺔ ﺻﻐﻳﺭﺓ ﻓﻳﻬﺎ ﻣﺎء ﺑﺎﺭﺩ‬
‫ﻭﺃﻧﻭﺍﻉ ﺍﻟﻌﺻﻳﺭ ﻭﻣﺳﺟﻝ ﻭﻋﺩﺩ ﻣﻥ ﺍﻷﺷﺭﻁﺔ ﻭﺍﻟﺟﺭﺍﺋﺩ ﻭﺍﻟﻣﺟﻼﺕ ﺍﻟﻣﺧﺗﻠﻔﺔ‬
‫ﻭﺃﻧﻭﺍﻉ ﻣﻥ ﺍﻟﻛﻌﻙ ﻭﺍﻟﺑﺳﻛﻭﺕ ﺍﻟﺧﻔﻳﻑ ﻭﺃﺟﻬﺯﺓ ﺍﻟﺳﻼﻣﺔ ﻣﺛﻝ ﺣﻘﻳﺑﺔ ﺍﻹﺳﻌﺎﻑ‬
‫ﺍﻷﻭﻟﻲ ﻭﻁﻔﺎﻳﺔ ﺍﻟﺣﺭﻳﻕ ‪.‬‬
‫‪ .3‬ﻳﻛﻭﻥ ﻓﻲ ﺷﺭﻑ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻟﺩﻯ ﺑﻭﺍﺑﺔ ﺍﻟﻔﻧﺩﻕ ﺍﻟﺭﺋﻳﺳﻳﺔ ﻛﻝ ﻣﻥ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ‬
‫ﺃﻭ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﻭﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻟﻐﺭﻑ ﻭﻧﺎﺋﺏ ﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺍﻟﺫﻱ ﻳﻛﻭﻥ‬
‫ﻣﻔﺗﺎﺡ ﺍﻟﻐﺭﻓﺔ ﻭﺍﻟﻌﻘﺩ ﻭﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺍﻟﺫﻱ ﻳﺟﺏ ﻋﻠﻳﻪ ﺍﻟﺗﻌﺭﻑ ﻋﻠﻰ ﺃﻓﺭﺍﺩ‬
‫ﺍﻟﺣﺭﺱ ﺍﻟﺷﺧﺻﻲ ﻭﺍﻟﻣﺭﺍﻓﻘﻳﻥ ﺍﻟﺫﻳﻥ ﻣﻌﻪ ﻭﺃﺧﺫ ﻫﻭﺍﺗﻔﻬﻡ ﻟﻠﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ‪.‬‬
‫‪ .4‬ﻳﻘﻭﻡ ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ ﺑﺎﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻐﺭﻓﺔ ﻭﺗﺭﺗﻳﺑﻬﺎ ﻭﺍﻟﻣﻭﺍﺩ‬
‫ﺍﻟﻣﻭﺟﻭﺩﺓ ﻓﻳﻬﺎ ﻣﺛﻝ ﺍﻟﻬﺎﺗﻑ ﻭﺍﻟﻔﺎﻛﺱ ﻭﺍﻟﺗﻠﻔﺯﻳﻭﻥ ﻭﺍﻻﻧﺗﺭﻧﺕ ﻭﺍﻟﺗﻠﻔﺯﻳﻭﻥ‬
‫ﻭﺍﻟﺛﻼﺟﺔ ﻭﺍﻟﻣﺎء ﺍﻟﺳﺎﺧﻥ ﻭﺍﻟﺑﺎﺭﺩ ﻭﺍﻟﻘﺭﻁﺎﺳﻳﺔ ﻭﻭﺟﻭﺩ ﻭﺳﺎﺩﺍﺕ ﺍﺿﺎﻓﻳﺔ‬
‫ﻭﺍﻛﺳﺳﻭﺍﺭﺍﺕ ﺍﻟﺣﻣﺎﻡ ﻛﺎﻣﻠﺔ ﻭﻭﺿﻊ ﺑﺎﻗﺔ ﻭﺭﺩ ﺗﺭﺣﻳﺑﻳﺔ ﺑﺎﺳﻡ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻁﺑﻕ‬
‫ﻣﻥ ﺍﻟﺣﻠﻭﻳﺎﺕ ﻭﺍﻟﻣﻌﺟﻧﺎﺕ ﺍﻟﺧﻔﻳﻔﺔ ﺃﻭ ﺳﻠﺔ ﻓﺎﻛﻬﺔ ﻭﺑﺟﺎﻧﺑﻬﺎ ﺭﺳﺎﻟﺔ ﻣﻥ ﺍﻟﻣﺩﻳﺭ‬
‫ﺍﻟﻌﺎﻡ ﻭﺑﺭﻭﺷﻭﺭ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﺗﺎﻛﺩ ﻣﻥ ﻭﺟﻭﺩ ﻫﻭﺍﺗﻑ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﻁﻭﺍﺭﺉ‬
‫ﻋﻠﻰ ﺍﻟﻁﺎﻭﻟﺔ ﺍﻟﺗﻲ ﺑﺟﺎﻧﺏ ﺳﺭﻳﺭﻩ ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺍﻟﻘﻳﺎﻡ ﺑﻧﻔﺱ ﺍﻷﻋﻣﺎﻝ ﻭﺍﻟﻭﺍﺟﺑﺎﺕ ﺍﻟﺗﻲ ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﺗﺄﻛﺩ ﻣﻧﻬﺎ ﺑﺎﻟﻐﺭﻓﺔ ﻗﺑﻝ ﺗﺄﺟﻳﺭﻫﺎ ﻭﺍﻟﻣﺫﻛﻭﺭﺓ ﺳﺎﺑﻘﺎ ﻭﻟﻛﻥ ﻣﻊ ﺯﻳﺎﺩﺓ‬
‫ﺍﻟﺗﺭﻛﻳﺯ ﻷﻱ ﺃﺷﻳﺎء ﻏﺭﻳﺑﺔ ﻭﺍﻻﻧﺗﺑﺎﻩ ﻟﻬﺎ ﺑﺷﻛﻝ ﺃﺩﻕ ‪.‬‬
‫‪ .6‬ﻳﻔﺿﻝ ﺍﺧﺗﻳﺎﺭ ﻏﺭﻓﺔ ﺍﻟﺷﺧﺻﻳﺔ ﻓﻲ ﻁﺎﺑﻕ ﺧﺎﺹ ﻻ ﺗﻭﺟﺩ ﺑﻪ ﻏﺭﻑ ﻣﺳﻛﻭﻧﺔ‬
‫ﻹﻋﻁﺎء ﺍﻟﺷﺧﺻﻳﺔ ﺍﻟﺧﺻﻭﺻﻳﺔ ﺍﻟﺗﻲ ﻳﺑﺣﺙ ﻋﻧﻬﺎ ﻭﻳﺩﻳﺭﻫﺎ ﻭﻟﺿﻣﺎﻥ ﻋﺩﻡ‬
‫ﺣﺩﻭﺙ ﺃﻱ ﺇﺯﻋﺎﺝ ﻭﻣﻥ ﺟﺎﻧﺏ ﺃﻣﻧﻲ ﻟﻠﺗﺭﻛﻳﺯ ﻋﻠﻰ ﻣﺭﺍﻗﺑﺔ ﺍﻟﻁﺎﺑﻕ ﻭﺣﺭﻛﺔ‬
‫ﺍﻟﻣﺻﺎﻋﺩ ﻋﻠﻳﻪ ﻭﻓﻲ ﺃﻗﺳﻰ ﺍﻟﺣﺎﻻﺕ ﻳﺟﺏ ﻋﺩﻡ ﺗﺳﻛﻳﻥ ﺍﻟﻐﺭﻑ ﺍﻟﻣﺟﺎﻭﺭﺓ‬
‫ﻟﻐﺭﻓﺔ ﺍﻟﺷﺧﺻﻳﺔ ﻭﺍﺧﺗﻳﺎﺭ ﻣﻭﻗﻊ ﻗﺭﻳﺏ ﻣﻥ ﻣﺧﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﻭﺿﻊ ﻭﻅﻳﻔﺔ ﺃﻣﻥ ﻓﻲ ﺍﻟﻁﺎﺑﻕ ﺑﺎﻻﺿﺎﻓﺔ ﻟﺯﻳﺎﺩﺓ ﻋﺩﺩ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ‬
‫ﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﺑﻣﺩﺧﻝ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﻠﻭﺑﻲ ﻓﻲ ﻳﻭﻡ ﺍﻟﻭﺻﻭﻝ ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .8‬ﺃﻱ ﺷﺧﺹ ﻳﻁﻠﺏ ﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ ﻋﻥ ﺍﻟﺷﺧﺻﻳﺔ ﻳﺟﺏ ﺍﻻﻋﺗﺫﺍﺭ ﻣﻧﻪ ﺑﻁﺭﻳﻘﺔ‬

‫ﻟﺑﻘﺔ ﻣﻊ ﺃﺧﺫ ﻛﺎﻣﻝ ﺻﻔﺎﺗﻪ ﺃﻭ ﺃﻛﺑﺭ ﻗﺩﺭ ﻣﻥ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻋﻧﻪ ﻣﺛﻝ ﺭﻗﻡ ﻫﺎﺗﻔﻪ‬
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 ‫ﺇﺫﺍ ﻛﺎﻥ ﺭﻗﻡ ﺍﻟﻣﺗﺻﻝ ﻅﺎﻫﺭ ﻟﺩﻯ ﻣﻭﻅﻑ ﺍﻟﻣﻘﺳﻡ ﺑﺎﻟﺷﺎﺷﺔ ﻭﺃﺧﺫ ﺍﻟﺣﻳﻁﺔ ﻣﻧﻪ‬
‫ﻭﺇﺑﻼﻍ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻋﻥ ﺣﺟﺯ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺷﺧﺻﻳﺎﺕ ﻗﺑﻝ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺻﻭﻟﻬﺎ ﻭﻋﻥ ﺃﻱ ﻣﺣﺎﻭﻻﺕ ﻣﻥ ﺃﻱ ﻏﺭﺑﺎء ﻟﻠﺳﺅﺍﻝ ﻋﻧﻬﻡ ‪.‬‬

‫ﻭﺑﻌﺩ ﻛﻝ ﻫﺫﻩ ﺍﻟﺗﺭﺗﻳﺑﺎﺕ ﻳﻛﻭﻥ ﻫﻧﺎﻙ ﺍﺣﺗﻣﺎﻝ ﻟﺗﻐﻳﻳﺭ ﻛﺎﻣﻝ ﺍﻟﺧﻁﺔ ﺣﻳﺙ ﻳﺩﺧﻝ‬
‫ﺍﻟﺿﻳﻑ ﻣﻥ ﺑﺎﺏ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺩﻻ ﻣﻥ ﺍﻟﺑﺎﺏ ﺍﻟﺭﺋﻳﺳﻲ ﺍﻟﺧﺎﺹ ﺑﺎﻟﺿﻳﻭﻑ ﻭﻳﺳﺗﺧﺩﻡ‬
‫ﻣﺻﻌﺩ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻳﺳﻛﻥ ﻓﻲ ﻏﺭﻓﺔ ﻣﺧﺗﻠﻔﺔ ﺗﻣﺎﻣﺎ ﻋﻥ ﺍﻟﺗﻲ ﺗﻡ ﺣﺟﺯﻫﺎ ﻭﺫﻟﻙ‬
‫ﻳﺟﺏ ﺃﻥ ﻻ ﻳﺅﺛﺭ ﺳﻠﺑﻳﺎ ً ﻋﻠﻰ ﻧﻔﺳﻳﺗﻙ ﻛﻣﻭﻅﻑ ﺃﻣﻥ ﺃﻭ ﺍﻟﺷﻌﻭﺭ ﺑﺎﻥ ﺍﻷﻣﻥ ﺑﺎﻟﻔﻧﺩﻕ‬
‫ﻏﻳﺭ ﻛﺎﻣﻝ ﺃﻭ ﺍﻟﺷﻌﻭﺭ ﺑﺎﻟﺧﻭﻑ ﺃﻥ ﻫﻧﺎﻙ ﺗﻬﺩﻳﺩ ﻣﻌﻳﻥ ﻟﺫﻟﻙ ﺣﺩﺛﺕ ﻫﺫﻩ ﺍﻟﺗﻐﻳﺭﺍﺕ‬
‫ﺑﻝ ﻳﺟﺏ ﺃﻥ ﻳﻌﻁﻳﻙ ﺫﻟﻙ ﺣﺎﻓﺯ ﺍﺿﺎﻓﻲ ﻷﻥ ﺍﻟﺧﻁﺔ ﺍﻷﻣﻧﻳﺔ ﻛﺎﻧﺕ ﻧﺎﺟﺣﺔ ﻭﻋﻣﻠﻳﺔ‬
‫ﺍﻟﺗﺿﻠﻳﻝ ﺗﻣﺕ ﻟﺗﺣﻘﻳﻕ ﺍﻟﻬﺩﻑ ﺍﻟﺫﻱ ﻧﺣﻥ ﻣﻭﺟﻭﺩﻳﻥ ﻷﺟﻠﻪ ﻭﻫﻭ ﺃﻣﻥ ﻭﺳﻼﻣﺔ‬
‫ﺍﻟﺷﺧﺻﻳﺔ ﻭﻋﺩﻡ ﺍﻟﺣﺩﻳﺙ ﺑﺎﻟﻣﻭﺿﻭﻉ ﻣﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻷﺧﺭﻳﻥ ‪.‬‬
‫ﻭﻻ ﻧﻧﺳﻰ ﺃﻭ ﻳﻔﻭﺗﻧﺎ ﺍﻟﺗﻧﺑﻳﻪ ﺍﻟﻰ ﺃﻥ ﻧﻔﺱ ﺍﻟﺧﻁﻭﺍﺕ ﺍﻟﺳﺎﺑﻘﺔ ﻛﻠﻬﺎ ﻳﺗﻡ ﺍﺗﺑﺎﻋﻬﺎ‬
‫ﺣﺗﻰ ﻓﻲ ﺣﺎﻟﺔ ﻭﺟﻭﺩ ﺣﺭﺱ ﺷﺧﺻﻲ ﻣﻌﻪ ﻟﻛﻥ ﺍﻻﺧﺗﻼﻑ ﻓﻲ ﺃﻧﻧﺎ ﻧﺣﺗﺎﺝ ﻫﻧﺎ ﺍﻟﻰ‬
‫ﻋﻣﻠﻳﺔ ﺍﻟﺗﻧﺳﻳﻕ ﻭﺍﻟﺗﻌﺎﻭﻥ ﻓﻳﻣﺎ ﺑﻳﻧﻧﺎ ﻭﺑﻳﻧﻬﻡ ﺑﺷﻛﻝ ﺃﻛﺑﺭ ﻟﺧﺩﻣﺔ ﻭﺳﻼﻣﺔ ﻫﺫﻩ‬
‫ﺍﻟﺷﺧﺻﻳﺔ ﻭﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﺳﺭﻳﺔ ﺍﻟﺗﺎﻣﺔ ﻷﻥ ﺍﻟﺣﺭﺱ ﺍﻟﺫﻱ ﻣﻌﻪ ﻳﻌﺭﻓﻭﻧﻪ ﺃﻛﺛﺭ ﻣﻧﺎ‬
‫ﻭﻣﺎ ﺍﻟﺫﻱ ﻳﻔﺿﻠﻪ ﺃﻭ ﻳﺭﻏﺏ ﺑﻪ ﻭﻛﻳﻑ ﻳﺧﺩﻣﻭﻧﻪ ﻭﺑﺭﻧﺎﻣﺟﻪ ﻭﻟﻛﻧﻧﺎ ﻧﻌﺭﻑ ﻋﻥ‬
‫ﻓﻧﺩﻗﻧﺎ ﺃﻛﺛﺭ ﻣﻧﻬﻡ ﻭﻭﺍﺟﺑﻧﺎ ﺗﻌﺭﻳﻔﻬﻡ ﺑﺎﻟﻣﺑﻧﻰ ﻭﻣﺭﺍﻓﻘﺗﻬﻡ ﻓﻲ ﺟﻭﻻﺕ ﺃﻣﻧﻳﺔ ﻟﺗﻭﺿﻳﺢ‬
‫ﻣﻭﺍﻗﻊ ﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻣﺛﻼ ﻭﺍﻟﻰ ﺍﻳﻥ ﺗﻭﺻﻠﻧﺎ ﻭﻛﻳﻔﻳﺔ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺃﺟﻬﺯﺓ‬
‫ﺍﻟﺣﺭﻳﻕ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻭﺍﻟﻧﻅﺎﻡ ﺍﻟﻣﻭﺟﻭﺩ ﺑﺎﻟﻐﺭﻓﺔ ‪ ،‬ﻭﻗﺩ ﻳﻁﻠﺏ ﺑﻌﺿﻬﻡ‬
‫ﺍﻟﺩﺧﻭﻝ ﻟﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻓﻼ ﻣﺎﻧﻊ ﻣﻥ ﺑﻘﺎء ﻭﻅﻳﻔﺔ ﻣﻧﻬﻡ ﻓﻳﻬﺎ ﻭﻋﻠﻰ ﺍﻟﻌﻛﺱ ﻳﺗﻭﺟﺏ‬
‫ﻋﻠﻰ ﻣﺷﺭﻑ ﺍﻷﻣﻥ ﺍﻋﻁﺎﺋﻬﻡ ﻣﺣﺎﺿﺭﺓ ﺻﻐﻳﺭﺓ ﻋﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻓﻲ ﻓﻧﺩﻗﻧﺎ‬
‫ﻛﺎﻣﻼ ﻻﻋﻁﺎء ﺍﻟﺳﻣﻌﺔ ﺍﻟﻁﻳﺑﺔ ﻋﻧﺎ ﻭﺍﺳﺗﻌﺭﺍﺽ ﻣﻬﺎﺭﺍﺗﻧﺎ ﻭﺍﻣﻛﺎﻳﻧﺎﺗﻧﺎ ﻭﺍﻷﺟﻬﺯﺓ‬
‫ﺍﻟﺗﻲ ﻟﺩﻳﻧﺎ ﻭﺍﻟﻁﺎﻗﻡ ﺍﻟﻣﻭﺟﻭﺩ ﻭﻻﻋﻁﺎﺋﻬﻡ ﺍﻟﺷﻌﻭﺭ ﺑﺎﻻﻁﻣﺋﻧﺎﻥ ﺍﻛﺛﺭ ‪.‬‬

‫ﺍﻷﺷﺧﺎﺹ ﺍﻟﺳﻛﺎﺭﻯ )‪ (drunk‬ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ‪:‬‬

‫‪ .1‬ﻳﺟﺏ ﻗﺑﻝ ﻛﻝ ﺷﻲء ﺃﻥ ﺗﺭﺍﻋﻰ ﺳﻼﻣﺗﻙ ﻭﺳﻼﻣﺗﻪ‪.‬‬
‫‪ .2‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺣﺎﻟﺗﻪ ﺳﻳﺋﺔ ﺟﺩﺍً ﻓﺭﺍﻗﺏ ﺣﺭﻛﺎﺗﻪ ﺣﺗﻰ ﺗﺟﺩ ﺍﻟﻔﺭﺻﺔ ﺍﻟﻣﻧﺎﺳﺑﺔ‬
‫ﻟﻠﺫﻫﺎﺏ ﻟﻪ ﺛﻡ ﻋﺭﻑ ﻋﻥ ﻧﻔﺳﻙ‪.‬‬
‫‪ .3‬ﻓﻲ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﻳﺟﺏ ﻣﻧﻊ ﺗﻘﺩﻳﻡ ﻟﻪ ﺍﻟﻣﺯﻳﺩ ﻣﻥ ﺍﻟﻣﺷﺭﻭﺏ ﺑﺎﻻﺗﻔﺎﻕ ﻣﻊ‬
‫ﻣﺩﻳﺭ ﺍﻟﺷﺭﺍﺏ ﻭﻣﺣﺎﻭﻟﺔ ﺃﺧﺫ ﺃﻱ ﻣﺷﺭﻭﺏ ﻣﻌﻪ ﻭﺣﺎﻭﻝ ﻋﺩﻡ ﻟﻔﺕ ﺍﻧﺗﺑﺎﻩ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺿﻳﻭﻑ ﺍﻵﺧﺭﻳﻥ ‪.‬‬

‫‪ .4‬ﺇﺑﻼﻍ ﻣﻭﻅﻔﻳﻥ ﺍﻟﺧﺩﻣﺔ ﺑﺿﺭﻭﺭﺓ ﺍﻟﺗﻭﺍﺟﺩ ﺑﺟﻭﺍﺭﻩ‪.‬‬
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 ‫‪ .5‬ﺗﺣﺩﺙ ﻣﻊ ﺍﻟﺷﺧﺹ ﺑﻬﺩﻭء ﻭﻻ ﺗﻘﻭﻝ ﻟﻪ ﺃﻧﻪ ﺳﻛﺭﺍﻥ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .6‬ﺣﺎﻭﻝ ﺗﺟﻧﺏ ﺃﻱ ﻣﻭﺍﺟﻬﺎﺕ ﺟﺳﺩﻳﺔ‪.‬‬

‫‪ .7‬ﺍﺳﺗﺩﻋﻲ ﺍﻟﻣﺳﺎﻋﺩﺓ ﺇﺫﺍ ﺗﻁﻠﺏ ﺍﻷﻣﺭ‪.‬‬
‫‪ .8‬ﺣﺎﻭﻝ ﺃﻥ ﻻ ﺗﻘﺩﻡ ﻟﻪ ﺃﻱ ﺷﻲء ﺣﻠﻭ ﺍﻟﻣﺫﺍﻕ ﻭﺍﺳﺗﺑﺩﻝ ﻣﺷﺭﻭﺑﻪ ﺑﺎﻟﻘﻬﻭﺓ ﻣﺛﻼً ﺃﻭ‬
‫ﺍﻟﻁﻌﺎﻡ ﻟﻣﺣﺎﻭﻟﺔ ﺇﻳﻘﺎﻅﻪ ﻣﻥ ﺍﻟﺣﺎﻟﺔ ﺍﻟﺗﻲ ﻫﻭ ﻓﻳﻬﺎ‪.‬‬
‫‪ .9‬ﻻ ﺗﺳﻣﺢ ﻟﻪ ﺑﻘﻳﺎﺩﺓ ﻣﺭﻛﺑﺗﻪ ﻧﻬﺎﺋﻳﺎ ً ﻭﻫﻭ ﻓﻲ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻟﺔ ﺣﺗﻰ ﺗﺗﺄﻛﺩ ﺃﻧﻪ‬
‫ﻗﺎﺩﺭ ﻋﻠﻰ ﺫﻟﻙ‪.‬‬
‫‪ .10‬ﺇﺑﻼﻍ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ‪.‬‬
‫‪ .11‬ﻋﻧﺩ ﻛﺗﺎﺑﺗﻙ ﻟﻠﺗﻘﺭﻳﺭ ﺍﺑﺗﻌﺩ ﻋﻥ ﺍﻷﻟﻔﺎﻅ ﺍﻟﻘﻭﻳﺔ ﻣﺛﻝ ﺳﻛﺭﺍﻥ ﻭﻟﻛﻥ ﺍﺳﺗﺑﺩﻟﻬﺎ‬
‫ﺑﻌﺑﺎﺭﺓ ﺷﺭﺏ ﻛﺛﻳﺭﺍً ﻷﻥ ﻫﺫﻩ ﺍﻟﺗﻘﺎﺭﻳﺭ ﻗﺩ ﻳﺗﻡ ﺗﻘﺩﻳﻣﻬﺎ ﻟﻠﻘﺿﺎء ﺃﻭ ﺃﻱ ﺟﻬﺎﺕ‬
‫ﺃﻣﻧﻳﺔ‪.‬‬
‫‪ .12‬ﻭﺑﺷﻛﻝ ﻋﺎﻡ ﻓﺈﻧﻪ ﻳﻣﻧﻊ ﺗﻘﺩﻳﻡ ﺃﻱ ﻣﺷﺭﻭﺏ ﻛﺣﻭﻟﻲ ﻷﻱ ﺷﺧﺹ ﺗﺣﺕ ﺍﻟﺳﻥ‬
‫ﺍﻟﻘﺎﻧﻭﻧﻲ ) ‪ (Legal age‬ﻭﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺯﺍﻡ‬
‫ﻣﻭﻅﻔﻳﻥ ﺍﻟﺑﺎﺭﺍﺕ ﺑﺫﻟﻙ ﻭﻳﻣﻧﻊ ﺍﻟﻐﺵ ﻓﻲ ﺃﻧﻭﺍﻉ ﺍﻟﻣﺷﺭﻭﺏ ﻭﺍﻟﺧﻠﻁﺎﺕ‪.‬‬
‫‪ .13‬ﺃﻱ ﻣﺷﺭﻭﺑﺎﺕ ﻛﺣﻭﻟﻳﺔ ﻳﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻳﻬﺎ ﻓﻲ ﻏﺭﻓﺔ ﺃﻱ ﻧﺯﻳﻝ ﺑﻌﺩ ﻣﻐﺎﺩﺭﺗﻪ‬
‫ﺍﻟﻔﻧﺩﻕ ﻳﺗﻡ ﺇﺗﻼﻓﻬﺎ ﺑﺣﺿــﻭﺭ ﻣﻭﻅـــﻑ ﺍﻷﻣﻥ ﻭﻣﻭﻅﻑ ﺁﺧﺭ ﻛﺷﺎﻫــﺩ )‬
‫‪ ( Witness‬ﻓﻲ ﺷﺑﻛﺔ ﺍﻟﺻﺭﻑ ﺍﻟﺻﺣﻲ‪.‬‬

‫ﺍﻟﻣﺧﺩﺭﺍﺕ )‪ (Drug‬ﻣﻊ ﺍﻟﺿﻳﻭﻑ‪:‬‬

‫ﻳﺟﺏ ﻋﻠﻰ ﺍﻟﻔﻧﺩﻕ ﺍﻻﻧﺗﺑﺎﻩ ﺗﺟﺎﻩ ﻣﺛﻝ ﻫﺫﻩ ﺍﻷﻣﻭﺭ ﻭﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫ﺍﻟﺗﻌﺎﻭﻥ ﻓﻲ ﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﺷﻛﻝ ﻓﻭﺭﻱ ﻋﻥ ﺃﻱ ﻣﻼﺣﻅﺎﺕ ﻷﻱ ﻣﺷﺑﻭﻫﻳﻥ‬
‫ﻭﻋﻧﺩﻫﺎ ﻳﺟﺏ ﺍﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﻳﻣﻧﻊ ﻋﻠﻰ ﺃﻱ ﻣﻭﻅﻑ ﺷﻡ ) ‪ (Smell‬ﺃﻭ ﻟﻣﺱ ) ‪ (Touch‬ﺃﻭ ﺗﺫﻭﻕ) ‪(Taste‬‬
‫ﺟﻣﻳﻊ ﺃﻧﻭﺍﻉ ﻫﺫﻩ ﺍﻟﻣﻭﺍﺩ ﻭﺍﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﻓﻭﺭﺍً ﺍﺫﺍ ﻛﺎﻧﺕ ﺍﻟﻐﺭﻓﺔ ﻣﺳﻛﻭﻧﺔ ﺃﻭ‬
‫ﺑﻣﻛﺎﻧﻬﺎ ﺃﻳﻧﻣﺎ ﻭﺟﺩﺕ ﻓﻲ ﺍﻟﻣﻁﻌﻡ ﻣﺛﻼ ﺍﻭ ﻓﻲ ﺍﻟﻣﺭﺍﻓﻕ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻌﻣﻭﻣﻳﺔ ‪.‬‬
‫‪ .2‬ﺇﺑﻼﻍ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﻭﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻭﻫﻡ‬
‫ﺑﺩﻭﺭﻫﻡ ﺳﻭﻑ ﻳﺗﺩﺧﻠﻭﻥ ﺑﻌﻣﻝ ﺍﻟﺗﺣﻘﻳﻕ ﺍﻟﻼﺯﻡ ﺍﺫﺍ ﺍﺛﺑﺕ ﺍﻧﻬﺎ ﻣﻭﺍﺩ ﻣﺧﺩﺭﺓ‬
‫ﻣﺧﺎﻟﻔﺔ ﻟﻠﻘﺎﻧﻭﻥ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .3‬ﻓﻳﺟﺏ ﺃﻥ ﻳﻁﻠﺏ ﻣﻧﻪ ﻣﻐﺎﺩﺭﺓ ﺍﻟﻔﻧﺩﻕ ﺑﻌﺩ ﺇﻧﻬﺎء ﺍﻷﺟﻬﺯﺓ ﺍﻷﻣﻧﻳﺔ ﺗﺣﻘﻳﻘﻬﺎ‪.‬‬

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 ‫‪ .4‬ﻳﺗﻡ ﻭﺿﻊ ﺍﺳﻡ ﺍﻟﻧﺯﻳﻝ ﻋﻠﻰ ﺍﻟﻘﺎﺋﻣﺔ ﺍﻟﺳﻭﺩﺍء ) ‪ (Black List‬ﺍﻟﻣﻣﻧﻭﻉ ﻗﺑﻭﻝ‬
‫ﺗﺄﺟﻳﺭﻫﻡ ﻏﺭﻑ ﺑﺎﻟﻔﻧﺩﻕ ﺑﺎﻟﻣﺭﺍﺕ ﺍﻟﻘﺎﺩﻣﺔ ﻭﻋﻠﻰ ﻗﺎﺋﻣﺔ ﺃﺳﻣﺎء ﺍﻷﺷﺧﺎﺹ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﺷﺑﻭﻫﻳﻥ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ‪.‬‬

‫‪ .5‬ﺃﻣﺎ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻧﺯﻳﻝ ﻗﺩ ﻏﺎﺩﺭ ﺛﻡ ﻭﺟﺩﺕ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﻣﻭﺍﺩ ﻓﻲ ﻏﺭﻓﺗﻪ ﺳﻭﺍء‬
‫ﺣﺑﻭﺏ ﺃﻭ ﺑﻭﺩﺭﺓ ﺃﻭ ﺣﻘﻥ ﺣﺗﻰ ﻟﻭ ﺗﻡ ﺍﻻﺷﺗﺑﺎﻩ ﺑﻬﺎ ﺃﻧﻬﺎ ﺩﻭﺍء ﻓﻳﺟﺏ ﺇﺑﻼﻍ ﻗﺳﻡ‬
‫ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺇﻏﻼﻕ ﺍﻟﻐﺭﻓﺔ ﺑﺎﻟﻘﻔﻝ ﺍﻟﻣﺯﺩﻭﺝ ﻟﺣﻳﻥ ﺇﻧﻬﺎء ﺍﻟﺗﺣﻘﻳﻕ ﺍﻟﻼﺯﻡ‬
‫ﺑﺎﻟﻘﻔﻝ ﺍﻟﻣﺯﺩﻭﺝ‪ .‬ﻭﺇﺫﺍ ﻋﺎﺩ ﻧﻔﺱ ﺍﻟﻧﺯﻳﻝ ﻟﻠﺳﻛﻥ ﻣﺭﺓ ﺃﺧﺭﻯ ﻳﺟﺏ ﻋﻠﻰ‬
‫ﻣﻭﻅﻔﻳﻥ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﻫﻡ ﺑﺩﻭﺭﻫﻡ ﺳﻭﻑ ﻳﻘﻭﻣﻭﻥ ﺑﺗﺑﻠﻳﻎ‬
‫ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻭﻣﺭﺍﻗﺑﺗﻪ ﻣﻥ ﻗﺑﻝ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻟﺣﻳﻥ ﻭﺻﻭﻟﻬﻡ‬
‫ﻟﻠﺗﺣﻘﻳﻕ ﻣﻌﻪ‪.‬‬

‫ﺍﻟﻣﺳﺎﻋﺩﺓ ﺑﺎﻟﻣﻭﺍﺟﻬﺎﺕ ) ‪Help in‬‬

‫‪(confrontations‬‬
‫‪ .1‬ﻳﺟﺏ ﺍﻟﺗﺣﻛﻡ ﻓﻲ ﺍﻟﻣﻭﺍﺟﻬﺎﺕ ﺑﺩﻭﻥ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻘﻭﺓ ﺍﻟﺟﺳﺩﻳﺔ‪.‬‬
‫‪ .2‬ﺃﻱ ﺗﺻﺭﻑ ﺟﺳﺩﻱ ﻣﻥ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﺣﺗﻰ ﺍﻷﻣﻥ ﺗﺟﺎﻩ ﺍﻟﺿﻳﻭﻑ ﻏﻳﺭ‬
‫ﻣﻘﺑﻭﻝ ﻭﻗﺩ ﻳﺗﻌﺭﺽ ﺍﻟﻣﻭﻅﻑ ﻟﻠﻌﻘــﺎﺏ ) ‪ (Punishment‬ﺇﻻ ﻓﻲ ﺣﺎﻟـﺔ ﺃﺧـﺫ‬
‫‪Last‬‬ ‫ﺍﻟﻣﻭﺍﻓﻘﺔ ﻣﻥ ﻣﺩﻳــﺭ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣــﺩ ﺍﻟﻣﺷﺭﻓﻳـﻥ ﻓﻳﺗﺭﻙ ﻛﺂﺧﺭ ﺧﻳﺎﺭ)‬
‫‪.(resort‬‬
‫‪ .3‬ﺍﻟﺗﻌﺎﻣﻝ ﺑﺩﺑﻠﻭﻣﺎﺳﻳﺔ )‪ (Diplomatic‬ﻓﻲ ﺟﻣﻳﻊ ﺍﻟﺣﺎﻻﺕ ﺳﻭﺍء ﻣﻊ ﺍﻟﺿﻳﻭﻑ‬
‫ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ .4‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﻌﺭﻓﺔ ﻭﺗﺫﻛﺭ ﺩﺍﺋﻣﺎ ً ﺃﻥ ﺍﻟﻬﺩﻑ ﻣﻥ ﺗﺩﺧﻠﻪ ﺗﺧﻔﻳﻑ‬
‫ﺣﺩﺓ ﺍﻟﻣﻭﺍﺟﻬﺔ ﻭﺍﻟﺗﺣﻛﻡ ﺑﺎﻟﻣﻭﻗﻑ ﻭﻋﺩﻡ ﺗﺻﻌﻳﺩﻩ ‪.‬‬
‫‪ .5‬ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻘﻭﺓ ﺍﻟﺟﺳﺩﻳﺔ ﻟﻣﻭﻅﻔﻲ ﺃﻣﻥ ﺍﻟﻔﻧﺎﺩﻕ ﻻ ﻳﻌﻧﻲ ﺍﻟﺿﺭﺏ )‪(Beating‬‬
‫ﺍﻟﻣﺑﺭﺡ ﺃﻭ ﺍﻟﺗﻛﺳﻳﺭ ) ‪ ( Breaking‬ﻭﻟﻛﻥ ﻫﻭ ﺗﺛﺑﻳﺕ )‪ (Holding‬ﺍﻟﻣﻬﺎﺟﻡ‬
‫ﻭﺭﺑﻁﻪ ﺃﻭ ﺣﺑﺳﻪ ﻟﺣﻳﻥ ﻭﺻﻭﻝ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻓﻘﻁ ﺑﺩﻭﻥ ﺃﻱ‬
‫ﺃﺳﻠﺣﺔ ﺃﻭ ﻣﻭﺍﺩ ﺣﺎﺩﺓ ﺟﺎﺭﺣﺔ ) ‪. ( Sharp devices‬‬
‫ﺣﻣﻝ ﺍﻷﺳﻠﺣﺔ ) ‪( Carrying weapons‬‬
‫‪ .1‬ﺑﺎﻟﻧﺳﺑﺔ ﻟﻠﻣﻭﻅﻔﻳﻥ ﻓﺈﻧﻪ ﻻ ﻳﺟﻭﺯ ﺣﻣﻝ ﺃﻭ ﺇﺧﻔﺎء ) ‪ (Hiding‬ﺍﻷﺳﻠﺣﺔ ﺑﺟﻣﻳﻊ‬
‫ﺃﻧﻭﺍﻋﻬﺎ ﻭﺃﺷﻛﺎﻟﻬﺎ ﺍﻟﻧﺎﺭﻳﺔ ﺃﻭ ﺍﻟﺣﺎﺩﺓ ﻭﺣﺗﻰ ﺍﻟﻣﺗﻔﺟﺭﺓ ﻭﻟﻭ ﻛﺎﻧﺕ ﺃﻟﻌﺎﺑﺎ ً ﺳﻭﺍء‬
‫‪applicable copyright law.‬‬

‫ﺑﺎﻟﻠﺑﺎﺱ ﺃﻭ ﺍﻟﺧﺯﺍﺋﻥ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻣﻭﻅﻔﻳﻥ ﺃﻭ ﺃﻱ ﻣﻭﻗﻊ ﺁﺧﺭ ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ ﺇﻻ‬

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‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫ﻓﻲ ﺑﻌﺽ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﻲ ﻳﺄﺧﺫ ﻋﻠﻳﻬﺎ ﻣﻭﺍﻓﻘﺔ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ‬
‫ﻭﻣﺩﻳﺭ ﺍﻷﻣﻥ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﺃﻣﺎ ﺑﺎﻟﻧﺳﺑﺔ ﻟﻠﺿﻳﻭﻑ ﻓﻬﻧﺎﻙ ﺑﻌﺽ ﺍﻟﺷﻌﻭﺏ ﻳﻠﺗﺯﻣﻭﻥ ﺑﺎﺭﺗﺩﺍء ﺧﻧﺎﺟﺭ ﺃﻭ‬
‫ﻋﺻﻲ ﺃﻭ ﻏﻳﺭﻫﺎ ﻷﻧﻬﺎ ﺗﻣﺛـﻝ ﺟﺯء ﻣﻥ ﻋﺎﺩﺍﺗﻬــﻡ ﻭﺗﺭﺍﺛﻬـﻡ ﻭﺗﻘﺎﻟﻳــﺩﻫـﻡ‬
‫)‪ (Traditions‬ﻓﻔﻲ ﻫﺫﻩ ﺍﻟﺣﺎﻟﺔ ﻻ ﻳﻣﻛﻧﻧﺎ ﻣﻧﻌﻬﻡ ﻣﻥ ﺇﺩﺧﺎﻟﻬﺎ ﻭﻛﺫﻟﻙ ﺍﻟﺟﻳﺵ‬
‫ﻭﺍﻟﺣﺭﺱ ﺍﻟﺗﺎﺑﻊ ﻟﻠﺩﻭﻟﺔ ﻭﺍﻟﻣﺭﺍﻓﻘﻳﻥ ﻟﻠﺿﻳﻭﻑ‪.‬‬
‫‪ .3‬ﻋﺩﺍ ﺫﻟﻙ ﻳﺟﺏ ﻋﻠﻰ ﺍﻟﺿﻳﻑ ﺇﺧﺑﺎﺭ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺑﺄﻥ ﻣﻌﻪ ﺳﻼﺡ ﻷﺧﺫ‬
‫ﺍﻟﻣﻭﺍﻓﻘﺔ ﻣﻥ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻣﻊ ﺑﻳﺎﻥ ﺍﻷﺳﺑﺎﺏ ﻭﺇﺫﺍ ﺷﻭﻫﺩ‬
‫ﺃﺣﺩ ﺍﻟﺿﻳﻭﻑ ﻭﻣﻌﻪ ﺳﻼﺡ ﻳﺗﻡ ﺍﻻﺗﺻﺎﻝ ﺑﺷﻛﻝ ﻓﻭﺭﻱ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻟﻸﻣﻥ‬
‫ﻭﺍﻟﺫﻱ ﺳﻳﻘﻭﻡ ﺑﺩﻭﺭﻩ ﺑﺗﻭﺟﻳﻪ ﺍﻟﻣﻭﻅﻑ ﺍﻟﻣﺗﻧﻘﻝ ﻟﻪ ﻭﺳﺅﺍﻟﻪ ﻋﻥ ﺭﺧﺻﺔ ﺳﻼﺣﻪ‬
‫ﻭﺑﺎﻟﺣﺎﻟﺗﻳﻥ ﺳﻭﺍء ﻛﺎﻥ ﻣﻌﻪ ﺭﺧﺻﺔ ﺍﻭ ﻻ ﻳﺟﺏ ﺍﺑﻼﻍ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ‬
‫ﺍﻟﻣﺧﺗﺻﺔ‪.‬‬
‫‪ .4‬ﺇﺫﺍ ﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻓﻲ ﺃﻱ ﻏﺭﻓﺔ ﺳﺎﻛﻧﺔ )‪ (Occupied rooms‬ﻋﻠﻰ ﺳﻼﺡ ﻓﻳﺟﺏ‬
‫ﻋﻠﻰ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺧﺭﻭﺝ ﻓﻭﺭﺍً ﻣﻧﻬﺎ ﻹﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺛﻡ ﻳﺟﺏ‬
‫ﺻﻌﻭﺩ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﻣﺷﺭﻓﻳﻪ ﻣﻊ ﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺃﻭ ﺃﺣﺩ ﻣﺷﺭﻓﻳﻪ ﻟﻠﻐﺭﻓﺔ‬
‫ﻭﻋﻣﻝ ﻗﻔﻝ ﻣﺯﺩﻭﺝ ﻋﻠﻳﻬﺎ ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺩﺧﻭﻝ ﺃﻱ ﺃﺣﺩ ﻟﻬﺎ ﻣﻊ ﻋﺩﻡ ﻟﻣﺱ‬
‫ﺍﻟﺳﻼﺡ ﻭﺗﺭﻙ ﺭﺳﺎﻟﺔ ﻋﻠﻰ ﺑﺎﺏ ﻏﺭﻓﺔ ﺍﻟﻧﺯﻳﻝ ﺑﺿﺭﻭﺭﺓ ﻣﺭﺍﺟﻌﺔ ﻗﺳﻡ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﺑﻼﻍ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﺣﻳﺙ ﻳﺗﻡ ﺍﻟﺟﻠﻭﺱ ﻣﻊ ﺍﻟﻧﺯﻳﻝ ﻋﻧﺩ‬
‫ﻋﻭﺩﺗﻪ ﺑﺣﺿﻭﺭ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﻣﺷﺭﻓﻳﻪ ﻟﻁﻠﺏ ﺭﺧﺻﺔ ﺍﻟﺳﻼﺡ ﻭﻣﻌﺭﻓﺔ‬
‫ﺳﺑﺏ ﺣﻣﻠﻪ ﻟﻪ‪.‬‬
‫‪ .5‬ﺃﻣﺎ ﺇﺫﺍ ﻏﺎﺩﺭ ﺍﻟﻧﺯﻳﻝ ﺍﻟﻔﻧﺩﻕ ﻭﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻰ ﺳﻼﺡ ﺑﻐﺭﻓﺗﻪ ﻓﻳﺟﺏ ﺧﺭﻭﺝ‬
‫ﺍﻟﻣﻭﻅﻑ ﻓﻭﺭﺍً ﻣﻥ ﺍﻟﻐﺭﻓﺔ ﻭﺍﺳﺗﺧﺩﺍﻡ ﺃﻗﺭﺏ ﻫﺎﺗﻑ ﺧﺎﺭﺟﻲ ﻟﻼﺗﺻﺎﻝ ﺑﻘﺳﻡ‬
‫ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺻﻌﻭﺩ ﺃﻱ ﻣﻭﻅﻑ ﻣﻥ ﺍﻟﻘﺳﻡ ﻟﻌﻣﻝ ﻗﻔﻝ ﻣﺯﺩﻭﺝ ﻋﻠﻰ‬
‫ﺍﻟﻐﺭﻓﺔ ﻭﺇﺑﻼﻍ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﺍﻟﺷﺭﻁﺔ ﻟﻠﺣﺿﻭﺭ ﻭﻣﺻﺎﺩﺭﺓ ﺍﻟﺳﻼﺡ ﻭﺭﻓﻊ‬
‫ﺍﻟﺑﺻﻣﺎﺕ ﻭﻭﺿﻊ ﺍﺳﻡ ﺍﻟﻧﺯﻳﻝ ﻋﻠﻰ ﺍﻟﻘﺎﺋﻣﺔ ﺍﻟﺳﻭﺩﺍء ﺍﻟﻣﻣﻧﻭﻉ ﺗﺄﺟﻳﺭﻫﻡ ﻏﺭﻑ‬
‫ﺑﺎﻟﻔﻧﺩﻕ ﺑﺎﻟﻣﺭﺍﺕ ﺍﻟﻘﺎﺩﻣﺔ ﻭﻋﻠﻰ ﻗﺎﺋﻣﺔ ﺃﺳﻣﺎء ﺍﻷﺷﺧﺎﺹ ﺍﻟﻣﺷﺑﻭﻫﻳﻥ ﻟﺩﻯ ﻗﺳﻡ‬
‫ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ‪.‬‬
‫‪ .6‬ﺇﺫﺍ ﻋﺎﺩ ﻧﻔﺱ ﺍﻟﻧﺯﻳﻝ ﻟﻠﺳﻛﻥ ﻣﺭﺓ ﺃﺧﺭﻯ ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ‬
‫ﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﻫﻡ ﺑﺩﻭﺭﻫﻡ ﺳﻭﻑ ﻳﻘﻭﻣﻭﻥ ﺑﺗﺑﻠﻳﻎ ﺍﻟﺟﻬﺎﺕ‬
‫ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻭﻣﺭﺍﻗﺑﺗﻪ ﻣﻥ ﻗﺑﻝ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻟﺣﻳﻥ ﻭﺻﻭﻝ‬
‫ﻣﻧﺩﻭﺏ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻟﻠﺗﺣﻘﻳﻕ ﻣﻌﻪ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺇﺟﺭﺍءﺍﺕ ﺍﻟﺳﻁﻭ ﺍﻟﻣﺳﻠﺢ‪:‬‬

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‫‪EBSCO Publishing : eBook Collection (EBSCOhost) - printed on 4/7/2018 3:32 PM via SAUDI DIGITAL LIBRARY‬‬
‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫‪ .1‬ﻳﺟﺏ ﺗﺯﻭﻳﺩ ﺍﻟﻣﻛﺎﺗﺏ ﺍﻷﻣﺎﻣﻳﺔ ﻣﺛﻝ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﺍﻷﻣﺎﻧﺎﺕ ﻭﺧﺩﻣﺔ ﺍﻟﻧﺯﻻء‬
‫ﺑﺄﺯﺭﺍﺭ ﺧﺎﺻﺔ ﻟﻺﻧﺫﺍﺭ ﻣﺭﺑﻭﻁﺔ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻣﺑﺎﺷﺭﺓ ﻋﻠﻰ ﺍﻟﻁﺎﻭﻟﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻹﻣﻛﺎﻧﻳﺔ ﺍﺳﺗﻌﻣﺎﻟﻬﺎ ﺑﻭﺍﺳﻁﺔ ﺍﻟﻳﺩ ﻭﺃﺧﺭﻯ ﻋﻠﻰ ﺍﻷﺭﺽ ﺗﻌﻣﻝ ﺑﺎﻟﺿﻐﻁ ﺑﻭﺍﺳﻁﺔ‬
‫ﺍﻟﻘﺩﻡ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪ .2‬ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻣﺩﺧﻝ ﺍﻟﻔﻧﺩﻕ ﻭﻅﻳﻔﺗﻪ ﺍﻋﺗﺭﺍﺽ ﺃﻱ ﻣﺷﺑﻭﻫﻳﻥ‪.‬‬
‫‪ .3‬ﺇﺫﺍ ﺗﻌﺭﺽ ﺍﻟﻔﻧﺩﻕ ﻟﻌﻣﻠﻳﺔ ﺳﻁﻭ ﻣﺳﻠﺢ ﻓﻳﺟﺏ ﻋﻠﻰ ﺍﻟﺟﻣﻳﻊ ﺍﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺍﻟﻬﺩﻭء ﻭﻋﺩﻡ ﺍﻟﺗﺣﺭﻙ ﺃﻱ ﺣﺭﻛﺎﺕ ﺳﺭﻳﻌﺔ ﻗﺩ ﺗﻌﺭﺿﻙ‬
‫ﻭﺗﻌﺭﺽ ﺍﻵﺧﺭﻳﻥ ﻟﻸﺫﻯ‪.‬‬
‫ﺏ‪ .‬ﺭﺍﻗﺏ ﺍﻟﻣﻼﻣﺢ ﺍﻟﺷﺧﺻﻳﺔ ﺍﻟﻌﻳﻧﻳﻥ ﺍﻷﻧﻑ ﺍﻟﻠﻭﻥ ﺍﻟﺷﻌﺭ ﺍﻟﻁﻭﻝ ﻭﺍﻟﻣﻼﺑﺱ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻧﻔﺫ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺗﻲ ﻳﺧﺑﺭﻭﻧﻙ ﺑﻬﺎ ﻟﻛﻥ ﻻ ﺗﺗﺑﺭﻉ ﺑﺗﻘﺩﻳﻡ ﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ‪.‬‬‫‌‬
‫ﺩ‪ .‬ﺇﺫﺍ ﺃﺭﺩﺕ ﺍﻟﻘﻳﺎﻡ ﺑﺄﻱ ﺣﺭﻛﺔ ﺃﺧﺑﺭ ﺍﻟﻐﺭﺑﺎء ﺑﻬﺎ ﺃﻭﻻً‪.‬‬
‫ﺯ‪ .‬ﻭﻣﺳﺅﻭﻟﻳﺔ ﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ ﺃﻱ ﺣﺎﻟﺔ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻟﺔ ﻣﺳﺅﻭﻟﻳﺔ ﺟﻣﺎﻋﻳﺔ ﺣﻳﺙ‬
‫ﻳﺟﺏ ﻋﻠﻰ ﺃﻱ ﻣﻭﻅﻑ ﻋﻧﺩ ﻣﺷﺎﻫﺩﺗﻪ ﻟﻬﻡ ﺍﻻﺗﺻﺎﻝ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻭﻫﻭ ﺑﺩﻭﺭﻩ ﺳﻳﻘﻭﻡ ﺑﺈﺑﻼﻍ ﺍﻟﺷﺭﻁﺔ‬
‫ﻓﻭﺭﺍ‪.‬‬
‫ﻫـ‪ .‬ﻋﻧﺩ ﻣﻐﺎﺩﺭﺗﻬﻡ ﺣﺎﻭﻝ ﺃﺧﺫ ﺭﻗﻡ ﺳﻳﺎﺭﺗﻬﻡ ﻭﺻﻔﺎﺗﻬﺎ ﻭﺃﻭﺻﺎﻑ ﺍﻟﺷﺭﻛﺎء‬
‫ﺍﻟﺫﻳﻥ ﻣﻌﻬﻡ‪.‬‬
‫ﺑﻌﺩ ﻣﻐﺎﺩﺭﺓ ﺍﻟﻐﺭﺑﺎء‬
‫‌ﺃ‪ .‬ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﻬﺩﻭء ﻭﺍﻟﺗﺯﺍﻡ ﻛﻝ ﻣﻭﻅﻑ ﺑﻣﻭﻗﻌﻪ ﻟﻌﺩﻡ ﺇﺛﺎﺭﺓ ﺍﻟﻔﺯﻉ‪.‬‬
‫ﺏ‪ .‬ﻻ ﺗﺗﺭﻙ ﺃﺣﺩ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺃﻭ ﺍﻟﺿﻳﻭﻑ ﺑﺎﻟﺧﺎﺭﺝ ﻭﺃﻏﻠﻕ ﺟﻣﻳﻊ ﺍﻷﺑﻭﺍﺏ‬‫‌‬
‫ﻻﺣﺗﻣﺎﻝ ﻋﻭﺩﺗﻬﻡ ﻷﺧﺫ ﺭﻫﻳﻧﺔ ) ‪ (Hostage‬ﺇﺫﺍ ﻋﺭﻓﻭﺍ ﺃﻥ ﺍﻟﺷﺭﻁﺔ‬
‫ﺑﺎﻟﻣﻛﺎﻥ‪.‬‬
‫ﺡ‪ .‬ﻋﺩﻡ ﻟﻣﺱ ﺃﻱ ﺷﻲء ﻟﻣﺳﻪ ﺍﻟﻐﺭﺑﺎء ﺃﻭ ﺗﺭﻛﻭﻩ ﺧﻠﻔﻬﻡ ﻭﺣﻣﺎﻳﺔ ﻣﻭﻗﻊ‬
‫‌‬
‫ﺍﻟﺟﺭﻳﻣﺔ ﻣﻥ ﺃﻱ ﻁﻣﺱ ﻗﺩ ﻳﺣﺩﺙ ﻟﻸﺩﻟﺔ )‪. (Evidence‬‬
‫ﺩ‪ .‬ﺩﻭﻥ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺑﺳﺭﻋﺔ ﻗﺑﻝ ﺃﻥ ﺗﻧﺳﺎﻫﺎ ﺧﺎﺻﺔ ﺃﺳﻣﺎء ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺫﻳﻥ‬
‫ﻛﺎﻧﻭﺍ ﻣﻭﺟﻭﺩﻳﻥ ﻟﻠﺗﺣﻘﻳﻕ ﻣﻌﻬﻡ ﻭﺃﺧﺫ ﺃﻗﻭﺍﻟﻬﻡ ﻭﺇﻓﺎﺩﺗﻬﻡ‪.‬‬
‫ﻋﻧﺩ ﻭﺻﻭﻝ ﺍﻟﺷﺭﻁﺔ ﻳﺟﺏ ﻋﻠﻳﻙ ﻣﺳﺎﻋﺩﺗﻬﻡ ﻓﻲ ﻋﻣﻠﻳﺔ ﺗﻧﻅﻳﻡ ﺍﻟﺗﺣﻘﻳﻕ ﻣﻊ ﺑﺎﻗﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫ﻭﺗﺳﻬﻳﻝ ﻣﻬﻣﺗﻬﻡ ﻭﺇﺣﺻﺎء ﺍﻟﺧﺳﺎﺋﺭ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺿﺭﻭﺭﺓ ﺍﻟﺗﻧﺑﻳﻪ ﻋﻠﻰ ﺍﻷﺷﺧﺎﺹ ﺍﻟﺫﻳﻥ ﻛﺎﻧﻭﺍ ﻣﻭﺟﻭﺩﻳﻥ ﺑﺿﺭﻭﺭﺓ ﺇﻋﺎﺩﺓ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻣﺩﻳﺭ‬
‫ﺍﻷﻣﻥ ﺇﺫﺍ ﺗﺫﻛﺭ ﺃﻱ ﺍﺣﺩ ﻣﻧﻬﻡ ﺃﻱ ﻣﻌﻠﻭﻣﺔ ﻗﺩ ﺗﺳﺎﻋﺩﻧﺎ ﺑﺎﻟﺗﺣﻘﻳﻕ‪.‬‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺗﻬﺩﻳﺩﺍﺕ ﺍﻟﻘﻧﺎﺑﻝ )‪ (Bomb threats‬ﻭﺍﻟﻁﺭﻭﺩ‬

‫ﺍﻟﻣﺷﺗﺑﻪ ﻓﻳﻬﺎ‪:‬‬
‫‪ .1‬ﻳﺟﺏ ﺍﺗﺑﺎﻉ ﺇﺟﺭﺍءﺍﺕ ﺍﺣﺗﻳﺎﻁﻳﺔ ﻟﻣﻧﻊ ﻭﻛﺷﻑ ﺃﻱ ﺗﻬﺩﻳﺩ ﻣﻥ ﺧﻼﻝ ‪:‬‬
‫ﺃ‪ .‬ﺗﻔﻘﺩ ﺍﻟﻣﺻﺎﺑﻳﺢ ﻭﺍﻹﺿﺎءﺓ ﺣﻭﻝ ﺍﻟﻔﻧﺩﻕ ﺑﺣﻳﺙ ﺗﻛﻭﻥ ﻛﺎﻓﻳﺔ ﻟﻛﺷﻑ‬
‫ﺍﻟﻣﻛﺎﻥ ﺑﺷﻛﻝ ﻣﺳﺗﻣﺭ ﻭﺩﺍﺋﻡ ‪.‬‬
‫ﺏ‪ .‬ﺍﻟﺗﺄﻛﺩ ﺍﻟﻣﺳﺗﻣﺭ ﺧﻼﻝ ﺍﻟﺟﻭﻻﺕ ﺍﻟﺗﻔﻘﺩﻳﺔ ﻣﻥ ﺇﻏﻼﻕ ﺍﻟﻐﺭﻑ‬
‫ﺍﻟﺣﺳﺎﺳﺔ ﻛﺎﻟﻛﻣﺑﻳﻭﺗﺭ ﻭﺍﻟﻣﻳﻛﺎﻧﻳﻛﻳﺔ ﻭﺍﻟﻐﺎﺯ ﻭﺍﻟﻛﻬﺭﺑﺎء ﻟﺿﻣﺎﻥ ﻋﺩﻡ‬
‫ﺗﺳﻠﻝ ﺃﺣﺩ ﻟﻬﺎ ﺑﺻﻔﺗﻬﺎ ﻣﺭﺍﻛﺯ ﺣﻳﻭﻳﺔ‪.‬‬
‫ﺝ‪ .‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻫﻭﻳﺎﺕ ﺍﻟﻌﻣﺎﻝ ﻭﺍﻟﺯﻭﺍﺭ ﻭﻣﺗﺎﺑﻌﺔ ﺍﻟﻣﺷﺑﻭﻫﻳﻥ‪.‬‬
‫ﺩ‪ .‬ﺍﺗﺑﺎﻉ ﺳﻳﺎﺳﺔ ﺍﻟﺗﻔﺗﻳﺵ ﺍﻟﺟﺳﺩﻱ ﻭﺍﻟﺗﺷﺩﻳﺩ ﻓﻲ ﺍﻹﺟﺭﺍءﺍﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻳﻭﻣﻳﺔ‬
‫ﺍﻟﺭﻭﺗﻳﻧﻳﺔ ‪.‬‬
‫ﻉ‪ .‬ﺗﻔﺗﻳﺵ ﺍﻟﻁﺭﻭﺩ ﺍﻟﺩﺍﺧﻠﺔ ﻭﺍﻟﺣﻘﺎﺋﺏ ﺍﻟﻣﺷﺑﻭﻫﺔ ﻭﺣﺗﻰ ﺑﺎﻗﺎﺕ ﺍﻟﻭﺭﺩ ﺍﻟﺗﻲ ﺗﺄﺗﻲ‬
‫ﻟﻠﻔﻧﺩﻕ ﻗﺑﻝ ﺇﺩﺧﺎﻟﻬﺎ ﻟﻠﻔﻧﺩﻕ ‪.‬‬
‫ﻙ‪ .‬ﻣﺗﺎﺑﻌﺔ ﻛﺷﻑ ﺍﻟﻣﻔﺎﺗﻳﺢ ﻭﺗﻐﻳﻳﺭ ﻗﻔﻝ ﺃﻱ ﺑﺎﺏ ﺇﺫﺍ ﻟﺯﻡ ﺍﻷﻣﺭ ﻓﻲ ﺑﻌﺽ‬
‫ﺍﻟﺣﺎﻻﺕ ﺍﻟﺧﺎﺻﺔ ﻣﺛﻝ ﺿﻳﺎﻉ ﺍﻟﻣﻔﺗﺎﺡ ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺳﻭء ﺍﺳﺗﺧﺩﺍﻣﻪ ﻭﺩﺧﻭﻝ‬
‫ﺍﻟﻐﺭﺑﺎء ﻟﻠﻣﻛﺎﻥ ‪.‬‬
‫ﺯ‪ .‬ﺗﻭﻓﻳﺭ ﻣﺻﺎﺑﻳﺢ ﻳﺩﻭﻳﺔ ﻣﻊ ﻛﻝ ﻣﻭﻅﻑ ﺃﻣﻥ ﻟﻛﺷﻑ ﺍﻟﻣﻧﺎﻁﻕ ﺍﻟﻣﻅﻠﻣﺔ‬
‫ﻭﺍﻟﺻﻐﻳﺭﺓ ﻗﺑﻝ ﺍﻟﺩﺧﻭﻝ ﻟﻬﺎ ‪.‬‬
‫ﻭ‪ .‬ﻭﺿﻊ ﻧﻣﻭﺫﺝ ﺍﻟﺗﻬﺩﻳﺩ ﺃﺳﻔﻝ ﺍﻟﻬﺎﺗﻑ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺑﺷﻛﻝ ﻣﺳﺗﻣﺭ ﻷﻧﻧﺎ ﻻ‬
‫ﻧﻌﺭﻑ ﻣﺗﻰ ﺗﺄﺗﻳﻧﺎ ﺃﻱ ﻛﻠﻣﺔ ﺗﻬﺩﻳﺩ ‪.‬‬
‫‪ .2‬ﻋﻧﺩ ﺗﻠﻘﻳﻙ ﻣﻛﺎﻟﻣﺔ ﺗﻬﺩﻳﺩ ﺑﻭﺟﻭﺩ ﻗﻧﺑﻠﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻳﺟﺏ ﺍﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺗﻌﺑﺋﺔ ﻧﻣﻭﺫﺝ ﺍﻟﺗﻬﺩﻳﺩ ﺳﺭﻳﻌﺎ ً ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪applicable copyright law.‬‬

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 ‫ﻧﻣــﻭﺫﺝ ﺍﻟﺗﻬﺩﻳــﺩ ﺑﺎﻟﺗﻔﺟــﻳﺭ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫____________‬ ‫ﺍﻟﻳﻭﻡ‬
‫ﺍﻟﺗﺎﺭﻳﺦ ____________‬
‫ﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﺍﺳﺗﻠﻡ ﺍﻟﻣﻛﺎﻟﻣﺔ ___________________ﺍﻟﻭﻗﺕ‬
‫____________‬
‫ﺃﻧﺛﻰ‬ ‫ﺫﻛﺭ‬
‫ﻫﻭﻳﺔ ﺍﻟﻣﺗﺻﻝ‬
‫ﺍﻟﻌﻣﺭ ﺗﻘﺭﻳﺑﺎ ً _____________‬
‫ﺩﻭﻟﻲ‬
‫ﻣﺻﺩﺭ ﺍﻟﻣﻛﺎﻟﻣﺔ‬ ‫ﻣﺣﻠﻲ‬
‫ﻣﺎﺫﺍ ﻗﺎﻝ ﺗﺣﺩﻳﺩﺍً __________________________________‬
‫ﻣﻛﺎﻥ ﺍﻟﻘﻧﺑﻠﺔ ____________________________________‬
‫ﻣﺗﻰ ﺳﺗﻧﻔﺟﺭ ____________________________________‬
‫ﻧﻭﻉ ﺍﻟﻘﻧﺑﻠﺔ _____________________________________‬
‫ﺳﺑﺏ ﻭﺿﻊ ﺍﻟﻘﻧﺑﻠﺔ _________________________________‬
‫ﺍﺳﻡ ﺍﻟﻣﻬﺩﺩ _____________________________________‬
‫ﻧﺎﻋﻡ‬ ‫ﺧﺷﻥ‬ ‫ﺻﻭﺗﻪ ﺃ‪.‬‬
‫ﻣﻧﺧﻔﺽ‬ ‫ﻋﺎﻟﻲ‬ ‫ﺏ‪.‬‬
‫ﻣﺗﻳﻘﻅ‬ ‫ﺛﻣﻝ‬ ‫ﺝ‪.‬‬
‫ﻳﺗﻠﻌﺛﻡ‬ ‫ﺑﻁﻲء‬ ‫ﻋﺎﺩﻱ‬ ‫ﺳﺭﻳﻊ‬ ‫ﺍﻟﻛﻼﻡ‬
‫ﺻﻭﺕ ﻣﺄﻟﻭﻑ‬ ‫ﺃﺟﻧﺑﻲ‬ ‫ﻣﻥ ﺍﻟﺑﻠﺩ‬ ‫ﺍﻟﻠﻬﺟﺔ‬
‫ﻏﻳﺭ ﻋﻘﻼﻧﻲ‬ ‫ﻣﻧﻁﻘﻲ‬ ‫ﺍﻟﺳﻠﻭﻙ‬
‫ﻫﺎﺩﺉ‬ ‫ﻋﺻﺑﻲ‬ ‫ﺍﻟﻧﻔﺳﻳﺔ‬
‫ﺍﻷﺻﻭﺍﺕ ﺍﻟﺧﻠﻔﻳﺔ _______________________________‬
‫ﻭﻻ ﺗﻧﺳﻰ ﺇﺧﺑﺎﺭﻩ ﺑﺄﻥ ﺍﻟﻘﻧﺑﻠﺔ ﻫﺫﻩ ﺳﺗﺗﺳﺑﺏ ﺑﻘﺗﻝ ﺃﺑﺭﻳﺎء‪.‬‬

‫ﺏ‪ .‬ﺩﻉ ﺍﻟﻣﺗﺻﻝ ﻳﺗﺣﺩﺙ ﻗﺩﺭ ﺍﻟﻣﺳﺗﻁﺎﻉ ﻭﺳﺟﻝ ﺃﻱ ﻣﻼﺣﻅﺎﺕ ﻋﻠﻰ ﺍﻟﻭﺭﻗﺔ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻻ ﺗﺿﺣﻙ ﺃﻭ ﺗﻘﺎﻁﻌﻪ )‪(Interrupt‬‬
‫‪ .3‬ﻭﺍﻹﺟﺭﺍء ﻓﻳﻣﺎ ﺑﻌﺩ ﻳﻛﻭﻥ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪applicable copyright law.‬‬

‫‌ﺃ‪ .‬ﻻ ﺗﻌﻁﻲ ﺇﻧﺫﺍﺭ ﻛﺎﺫﺏ )‪ (False alarm‬ﺑﺎﻹﺧﻼء ﻗﺑﻝ ﺍﻟﺗﺄﻛﺩ ﻋﻠﻣﺎ ً ﺑﺄﻥ‬
‫ﺍﻟﺫﻱ ﻳﻣﻠﻙ ﺍﻟﻘﺭﺍﺭ ﺑﺎﻹﺧﻼء ﻫﻭ ﺇﻣﺎ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ‬
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‫‪Account: ns224396‬‬
 ‫ﻛﺎﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﺑﺎﻟﻔﺗﺭﺓ ﺍﻟﻣﺳﺎﺋﻳﺔ ﻭﺍﻟﻣﺩﻳﺭ ﺍﻟﻠﻳﻠﻲ ﻟﻳﻼً ﺃﻭ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻣﺎ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻌﺎﺩﻱ ﻓﻬﻭ ﻏﻳﺭ ﻣﺧﻭﻝ ﺑﺫﻟﻙ )‪. (Not authorized‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺏ‪ .‬ﻳﺟﺏ ﺍﻟﺗﻌﺎﻣﻝ ﺑﺷﻛﻝ ﺟﺩﻱ ﻣﻊ ﺃﻱ ﺗﻬﺩﻳﺩ ﻭﻛﺄﻧﻪ ﺣﻘﻳﻘﻲ ﻭﺇﺑﻼﻍ ﻣﺩﻳﺭ‬ ‫‌‬
‫ﺍﻷﻣﻥ ﻭﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ ﻭﻁﻠﺏ ﺍﻟﺷﺭﻁﺔ ﻭﻓﺭﻗﺔ ﻣﻛﺎﻓﺣﺔ‬
‫ﺍﻟﻣﺗﻔﺟﺭﺍﺕ ﻭﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ‪.‬‬
‫ﺝ‪ .‬ﻓﺗﺢ ﻛﻝ ﺍﻷﺑﻭﺍﺏ ﻭﺍﻟﻧﻭﺍﻓﺫ ﻟﻠﺗﺧﻔﻳﻑ ﻣﻥ ﺣﺩﺓ ﺍﻻﻧﻔﺟﺎﺭ ﻭﺃﺿﺭﺍﺭ ﺍﻟﺷﻅﻰ‬
‫ﺍﻟﻣﺗﻁﺎﻳﺭ‪.‬‬
‫ﺩ‪ .‬ﻳﺟﺏ ﺑﺩﺃ ﻋﻣﻝ ﻓﺭﻳﻕ ﺍﻟﻁﻭﺍﺭﺉ ﻋﻠﻰ ﺍﻟﺑﺣﺙ ﻋﻥ ﺍﻟﻘﻧﺑﻠﺔ )‪ (Search‬ﺣﺳﺏ‬
‫ﺍﻟﺗﻛﺗﻳﻙ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﺍﻟﺑﺣﺙ ﻣﻥ ﺍﻟﺧﺎﺭﺝ ﻟﻠﺩﺍﺧﻝ ﻷﻧﻙ ﺑﺫﻟﻙ ﺗﺩﺧﻝ ﺑﻌﻳــﻥ ﺍﻟﺷﺧﺹ ﺍﻹﺭﻫﺎﺑﻲ‬
‫)‪ (Terrorist‬ﺍﻟﺫﻱ ﻭﺿﻊ ﺍﻟﻘﻧﺑﻠﺔ ﻭﺗﺷﺎﻫﺩ ﻛﻣﺎ ﻳﺷﺎﻫﺩ ﻫﻭ‪.‬‬
‫‪ -‬ﻣﻥ ﺍﻟﻁﻭﺍﺑﻕ ﺍﻟﺗﻲ ﺑﺎﻷﺳﻔﻝ ﺻﻌﻭﺩﺍً ﻟﻸﻋﻠﻰ‪.‬‬
‫‪ -‬ﻳﺑﺩﺃ ﺍﻟﺑﺣﺙ ﺑﺎﻷﻣﺎﻛﻥ ﺍﻟﺟﺎﻧﺑﻳﺔ ﻭﺍﻟﺯﻭﺍﻳﺎ ﻭﺍﻟﺣﻔﺭ ﺍﻟﻐﻳﺭ ﻣﺗﻭﻗﻌﺔ‪.‬‬
‫‪ -‬ﺃﻱ ﻣﻧﻁﻘﺔ ﻳﺗﻡ ﺇﻧﻬﺎء ﺍﻟﺑﺣﺙ ﻓﻳﻬﺎ ﻳﺟﺏ ﻭﺿﻊ ﻋﻼﻣﺔ ﻣﺗﻔﻕ ﻋﻠﻳﻬﺎ‬
‫ﻋﻧﺩﻫﺎ ﻣﺛﻝ × ﺑﺎﻟﻠﻭﻥ ﺍﻷﺣﻣﺭ‪.‬‬
‫‪-‬ﺍﻟﺗﻔﺗﻳﺵ ﻳﻛﻭﻥ ﻋﻛﺱ ﻋﻘﺎﺭﺏ ﺍﻟﺳﺎﻋﺔ ﺣﻳﺙ ﻳﺗﻡ ﺍﻟﺩﺧﻭﻝ ﻟﻠﻐﺭﻓﺔ ﻣﻥ‬
‫ﺍﻟﻳﻣﻳﻥ ﻟﻠﻳﺳﺎﺭ)‪. (Anti-clock wise‬‬
‫‪ -‬ﻳﺟﺏ ﻋﻠﻳﻙ ﺗﺧﻳﻝ ﺃﻥ ﻳﺩﻳﻙ ﻣﺭﺑﻭﻁﺔ ﻭﻻ ﺗﻠﻣﺱ ﺃﻱ ﺷﻲء ﻭﻻ ﺗﺷﻐﻝ‬
‫ﺍﻹﻧﺎﺭﺓ ﺑﺎﻷﻣﺎﻛﻥ ﺍﻟﻣﻅﻠﻣﺔ ﺃﻭ ﺗﻁﻔﺋﻬﺎ ﺑﺎﻷﻣﺎﻛﻥ ﺍﻟﻣﺿﺎءﺓ ﻭﻳﺟﺏ ﺍﺳﺗﻌﻣﺎﻝ‬
‫ﻧﻭﻉ ﻣﻌﻳﻥ ﻣﻥ ﺍﻟﻣﺻﺎﺑﻳﺢ ﺍﻟﺗﻲ ﻻ ﺗﻁﻠﻕ ﺃﻱ ﺷﺭﺍﺭ ﻋﻧﺩ ﺗﺷﻐﻳﻠﻬﺎ ﻭﻻ‬
‫ﺗﺳﺗﻌﻣﻝ ﺍﻷﺟﻬﺯﺓ ﺍﻟﻼﺳﻠﻛﻳﺔ ﺃﻭ ﺍﻟﺧﻠﻭﻱ ‪.‬‬
‫‪ -‬ﺍﺳﺗﻣﻊ ﻟﻸﺻﻭﺍﺕ ﻭﺷﻡ ﺃﻱ ﺭﺍﺋﺣﺔ‬
‫‪ -‬ﻳﻔﺿﻝ ﺻﻌﻭﺩ ﻛﻝ ﻣﻭﻅﻔﻳﻥ ﺍﺛﻧﻳﻥ ﻣﻊ ﺑﻌﺽ ﻟﻳﻘﻭﻣﻭﺍ ﺑﺗﺷﺟﻳﻊ ﺑﻌﺿﻬﻡ‬
‫ﺍﻟﺑﻌﺽ ﻟﻛﻥ ﻻ ﺗﺗﺣﺩﺛﺎﻥ ﺑﺻﻭﺕ ﻋﺎﻝ ﻭﻳﻔﺿﻝ ﺍﻟﺗﺧﺎﻁﺏ ﺑﺎﻟﺭﻣﻭﺯ‬
‫ﻭﺍﻹﺷﺎﺭﺍﺕ ‪.‬‬
‫‪ -‬ﺇﺫﺍ ﻟﻡ ﻳﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻰ ﺃﻱ ﺷﻲء ﻳﺟﺏ ﺇﻋﺎﺩﺓ ﺍﻟﺗﻔﺗﻳﺵ‪.‬‬
‫ﻫـ‪ .‬ﻋﻧﺩ ﻣﻼﺣﻅﺗﻙ ﻷﻱ ﺟﺳﻡ ﻏﺭﻳﺏ ﺍﺗﺑﻊ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﻻ ﺗﺣﺭﻛﻪ ﻭﻻ ﺗﻠﻣﺳﻪ ﺃﻭ ﺗﻐﻁﻳﻪ ﻭﺍﻧﺗﺑﻪ ﻟﺧﻁ ﺭﺟﻭﻋﻙ ﻭﻣﻛﺎﻥ ﻭﺿﻊ ﻗﺩﻣﻳﻙ‪.‬‬

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 ‫‪ -‬ﺑﻠﻎ ﺍﻟﻔﺭﻕ ﺍﻟﺧﺎﺻﺔ ﺑﻛﺷﻑ ﺍﻟﻣﺗﻔﺟﺭﺍﺕ ﺑﻣﻭﻗﻌﻙ ﺑﻭﺍﺳﻁﺔ ﺃﻗﺭﺏ ﻫﺎﺗﻑ‬
‫ﺃﺭﺿﻲ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﺃﺧﻼء ﺍﻟﻣﻛﺎﻥ ﻭﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﺑﺈﻏﻼﻕ ﻣﺻﺎﺩﺭ ﺍﻟﻁﺎﻗﺔ ﺍﻟﻣﻭﺟﻭﺩﺓ‬

‫ﻫﻧﺎﻙ‪.‬‬
‫‪ -‬ﺗﺄﻛﺩ ﻣﻥ ﻓﺗﺢ ﺟﻣﻳﻊ ﺍﻷﺑﻭﺍﺏ ﻭﺍﻟﻧﻭﺍﻓﺫ‪.‬‬
‫‪ -‬ﺍﻧﺗﻅﺭ ﺑﺎﻟﻣﻭﻗﻊ ﻟﺣﻳﻥ ﻭﺻﻭﻝ ﺍﻹﻣﺩﺍﺩ ﻹﺭﺷﺎﺩﻫﻡ ﻟﻠﻣﻭﻗﻊ ﺍﻟﺻﺣﻳﺢ‪.‬‬
‫‪ .4‬ﺃﻣﺎ ﻓﻲ ﺣﺎﻟﺔ ﺣﺩﻭﺙ ﺍﻻﻧﻔﺟﺎﺭ ﻓﻳﺟﺏ ﺇﻋﻁﺎء ﺍﻻﻫﺗﻣﺎﻡ ﺑﺎﻟﺩﺭﺟﺔ ﺍﻷﻭﻟﻰ‬
‫ﻟﻠﻣﺻﺎﺑﻳﻥ ﻭﻧﻘﻠﻬﻡ ﺑﺳﻳﺎﺭﺍﺕ ﺍﻹﺳﻌﺎﻑ ) ‪ (Ambulance‬ﻭﻋﺯﻝ ﻭﺣﻣﺎﻳﺔ‬
‫ﺍﻟﻣﻧﻁﻘﺔ ﺍﻟﻣﺗﺿﺭﺭﺓ ﻣﻥ ﺩﺧﻭﻝ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻏﻳﺭ ﺍﻟﻣﺻﺭﺡ ﻟﻬﻡ ﻟﻠﺑﺩء ﺑﻌﻣﻠﻳﺔ‬
‫ﺍﻟﺗﺣﻘﻳﻕ ﺍﻟﺟﻧﺎﺋﻲ ﻭﺩﺍﺋﻣﺎ ً ﻻ ﺗﻧﺳﻰ ﻗﺎﻋﺩﺗﻧﺎ ﺍﻟﺫﻫﺑﻳﺔ ﺑﺎﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﻬﺩﻭء ﻭﻋﺩﻡ‬
‫ﺇﺛﺎﺭﺓ ﺍﻟﺭﻋﺏ ﺑﻳﻥ ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬

‫ﺣﺎﻻﺕ ﺣﺩﻭﺙ ﺣﺭﺏ )‪ (War‬ﺃﻭ ﺇﺭﻫﺎﺏ‪:‬‬

‫ﻳﻣﻛﻥ ﺗﻘﺳﻳﻡ ﺇﺟﺭﺍءﺍﺕ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻻﺕ ﻟﺛﻼﺛﺔ ﺃﻗﺳﺎﻡ ﻟﻛﻝ ﻗﺳﻡ ﺇﺟﺭﺍءﺍﺕ‬
‫ﻣﻌﻳﻧﺔ ﺗﺯﻳﺩ ﺩﺭﺟﺔ ﺍﻟﺩﻗﺔ ﻭﺍﻟﺗﺷﺩﻳﺩ ﻭﺍﻻﺳﺗﻌﺩﺍﺩ ﻓﻳﻬﺎ ﺣﺳﺏ ﺍﻟﺧﻁﻭﺭﺓ ﻭﺍﻷﺷﺧﺎﺹ‬
‫ﺍﻟﻭﺣﻳﺩﻳﻥ ﺍﻟﺫﻳﻥ ﻳﻣﻠﻛﻭﻥ ﺻﻼﺣﻳﺔ ﺗﺣﺩﻳﺩ ﺩﺭﺟﺔ ﻫﺫﻩ ﺍﻟﺧﻁﻭﺭﺓ ﻫﻡ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ‬
‫ﻭﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﻭﻣﺩﻳﺭ ﺍﻷﻣﻥ‪.‬‬
‫‪ .1‬ﺍﻟﻠﻭﻥ ﺍﻷﺯﺭﻕ‪:‬‬
‫ﻳﺗﻡ ﺍﻟﺑﺩء ﺑﻬﺫﻩ ﺍﻟﻣﺭﺣﻠﺔ ﻓﻭﺭ ﺍﻟﺳﻣﺎﻉ ﺑﻭﺟﻭﺩ ﺍﻟﺧﻁﺭ ﺃﻭ ﺍﻻﺳﺗﺷﻌﺎﺭ ﺑﻭﺟﻭﺩﻩ‬
‫ﺑﻧﺎء ﻋﻠﻰ ﺍﻟﻣﻌﻁﻳﺎﺕ ﺍﻟﺗﻲ ﻟﺩﻳﻧﺎ ﻭﺗﺷﻣﻝ ﺇﺟﺭﺍءﺍﺗﻪ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﺇﻧﺯﺍﻝ ﺟﻣﻳﻊ ﺍﻷﻋﻼﻡ )‪. ( Flags‬‬
‫‪ -‬ﻣﺭﺍﺟﻌﺔ ﺧﻁﺔ ﺍﻹﺧﻼء ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺍﺳﺗﻳﻌﺎﺏ ﺟﻣﻳﻊ ﺍﻻﻗﺳﺎﻡ ﻟﻬﺎ ‪.‬‬
‫‪ -‬ﻳﺗﻡ ﻁﻠﺏ ﻓﺭﻕ ﻣﻥ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻟﻠﺗﻭﺍﺟﺩ ﺑﺎﻟﻔﻧﺩﻕ ﺣﺳﺏ‬
‫ﺍﻟﻭﺿﻊ‪.‬‬
‫‪ -‬ﻳﺗﻡ ﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﻭﻅﻳﻔﺔ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺗﻧﻘﻝ ﺃﻛﺛﺭ ﺑﺣﻳﺙ ﺗﺯﻳﺩ ﺍﻟﺩﻗﺔ‬
‫‪applicable copyright law.‬‬

‫ﺑﺎﻟﺗﻔﺗﻳﺵ ﻭﺯﻳﺎﺩﺓ ﻋﺩﺩ ﺍﻟﺟﻭﻻﺕ‪.‬‬

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‫‪Account: ns224396‬‬
 ‫‪ -‬ﺯﻳﺎﺩﺓ ﻋﻣﻠﻳﺔ ﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﺍﻟﻣﺩﺍﺧﻝ ﻭﻣﻧﺎﻁﻕ ﺍﻟﺯﺑﺎﺋﻥ ﻟﻣﺗﺎﺑﻌﺔ ﺍﻟﻣﺷﺑﻭﻫﻳﻥ‬
‫ﻭﻭﺟﻭﺩ ﻣﻭﻅﻑ ﺃﻣﻥ ﺑﺎﻟﻠﻭﺑﻲ ﻋﻠﻰ ﻣﺩﺍﺭ ﺍﻟﺳﺎﻋﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﻳﺟﺏ ﻋﺩﻡ ﻗﺑﻭﻝ ﺃﻱ ﻧﺯﻳﻝ ﻻ ﻳﻭﺟﺩ ﻣﻌﻪ ﺟﻭﺍﺯ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻫﺫﻩ ﺍﻟﺟﻭﺍﺯﺍﺕ‬
‫ﻋﻥ ﻁﺭﻳﻕ ﺳﻔﺎﺭﺍﺗﻬﺎ‪.‬‬
‫‪ -‬ﺇﻏﻼﻕ ﺟﻣﻳﻊ ﺍﻟﻣﻧﺎﻁﻕ ﺍﻟﺣﺳﺎﺳﺔ ﻭﺍﻟﺣﻳﻭﻳﺔ ﻭﺍﻟﺳﻁﺢ‪.‬‬
‫‪ -‬ﺗﻭﺻﻳﻝ ﺃﻱ ﺯﺍﺋﺭ ﻳﺄﺗﻲ ﻟﻠﻔﻧﺩﻕ ﻟﻠﺟﻬﺔ ﺍﻟﺗﻲ ﻳﻘﺻﺩﻫﺎ ﺧﺎﺻﺔ ﺍﻟﺫﻳﻥ ﻳﺄﺗﻭﻥ‬
‫ﻟﺯﻳﺎﺭﺓ ﺃﻗﺳﺎﻡ ﺃﻭ ﻣﻛﺎﺗﺏ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻭﻣﺭﺍﻓﻘﺗﻬﻡ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ‬
‫ﺳﻠﻭﻛﻬﻡ ﻷﻱ ﻁﺭﻳﻕ ﺁﺧﺭ ﻭﻭﺻﻭﻟﻬﻡ ﺑﺄﺳﺭﻉ ﻭﻗﺕ‬
‫‪ -‬ﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺃﻱ ﺷﻲء ﻏﺭﻳﺏ ﻋﻠﻰ ﺃﺳﺎﺱ ﺃﻧﻪ ﻣﺗﻔﺟﺭﺍﺕ ﻭﺍﻟﺗﺑﻠﻳﻎ ﻋﻧﻪ‪.‬‬
‫‪ -‬ﺗﻔﺗﻳﺵ ﺃﻱ ﻏﺭﻓﺔ ﺟﻳﺩﺍً ﺑﻌﺩ ﺧﺭﻭﺝ ﺍﻟﻧﺯﻻء ﻣﻧﻬﺎ‪.‬‬
‫‪ -‬ﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻷﻱ ﻣﻭﻅﻑ ﺑﻭﺿﻊ ﺷﻌﺎﺭﺍﺕ ﺣﺯﺑﻳﺔ ﻭﻣﺭﺍﻗﺑﺔ ﺳﻠﻭﻛﻬﻡ‪.‬‬
‫‪ .2‬ﺍﻟﻠﻭﻥ ﺍﻷﺻﻔﺭ‪:‬‬
‫ﻭﻫﻭ ﻋﻧﺩ ﺃﺧﺫ ﺣﺎﻟﺔ ﺍﻻﺳﺗﻌﺩﺍﺩ ﺍﻟﻘﺻﻭﻯ‪ ،‬ﻓﺑﺎﻹﺿﺎﻓﺔ ﻟﺟﻣﻳﻊ ﺍﻹﺟﺭﺍءﺍﺕ ﺍﻟﺗﻲ‬
‫ﻧﺗﺧﺫﻫﺎ ﻓﻲ ﻣﺭﺣﻠﺔ ﺍﻟﻠﻭﻥ ﺍﻷﺯﺭﻕ ﺃﻳﺿﺎ ً ﻳﺟﺏ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﺇﺭﺳﺎﻝ ﻛﺷﻭﻓﺎﺕ ﻟﻛﻝ ﺍﻟﺳﻔﺎﺭﺍﺕ ﺑﺄﺳﻣﺎء ﺭﻋﺎﻳﺎﻫﻡ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﻓﻲ ﻓﻧﺩﻗﻧﺎ‪.‬‬
‫‪ -‬ﻳﻣﻧﻊ ﺗﺧﺯﻳﻥ ﺃﻱ ﺣﻘﺎﺋﺏ ﺧﺎﺻﺔ ﺑﺎﻟﺿﻳﻭﻑ ﻓﻲ ﺍﻟﻐﺭﻓﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺫﻟﻙ‬
‫ﺑﺎﻟﻔﻧﺩﻕ ﺇﻻ ﺑﻌﺩ ﺗﻔﺗﻳﺷﻬﺎ ﺃﻣﺎﻡ ﺍﻟﻧﺯﻳﻝ‪.‬‬
‫‪ -‬ﻭﺿﻊ ﻭﻅﻳﻔﺔ ﺃﻣﻥ ﻭﻛﺎﻣﻳﺭﺍﺕ ﻣﺭﺍﻗﺑﺔ ﻋﻧﺩ ﻛﻝ ﻣﺩﺧﻝ ﻭﻣﺧﺭﺝ ﻛﺭﺍﺝ‬
‫ﻟﻣﺭﺍﻗﺑﺔ ﺍﻟﺣﺭﻛﺔ ﻭﺗﺳﺟﻳﻝ ﻛﺎﻣﻝ ﻣﻌﻠﻭﻣﺎﺗﻬﺎ ﻓﻲ ﺍﻟﺳﺟﻝ ﺍﻟﺧﺎﺹ ﺑﺫﻟﻙ‬
‫ﻛﺎﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫ﻛﺷﻑ ﺍﻟﺳﻳﺎﺭﺍﺕ ﺍﻟﺗﻲ ﺗﺩﺧﻝ ﺍﻟﻛﺭﺍﺝ‬ ‫ﺍﻟﻳﻭﻡ‬
‫ﺍﻟﺗﺎﺭﻳﺦ‬
‫ﻭﻗﺕ‬ ‫ﻭﻗﺕ‬ ‫ﺭﻗﻡ‬ ‫ﺟﻧﺳﻲ‬ ‫ﺭﻗﻡ‬ ‫ﺻﻔﺎ‬ ‫ﺍﺳﻡ‬ ‫ﺭﻗﻡ‬ ‫ﺳﻧﺔ‬ ‫ﺭﻗﻡ‬
‫ﺍﻟﺩﺧﻭﻝ ﺍﻟﺧﺭﻭﺝ‬ ‫ﻫﺎﺗﻔﻪ‬ ‫ﺭﺧﺻﺔ ﺗﻪ‬ ‫ﺍﻟﺳﻳﺎﺭﺓ ﻧﻭﻋﻬﺎ ﺍﻟﺻﻧﻊ ﺍﻟﻠﻭﻥ ﺭﺧﺻﺔ ﺍﻟﺳﺎﺋﻕ ﺗﻪ‬
‫ﻭﻏﺭﻑ‬ ‫ﺍﻟﺳﺎﺋﻕ‬ ‫ﺍﻟﺳﻳﺎﺭﺓ‬ ‫ﻭﺑﻠﺩﻫﺎ‬
‫ﺗﻪ‬
‫‪applicable copyright law.‬‬

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‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﻭﻳﺟﺏ ﺗﻔﺗﻳﺵ ﺃﺳﻔﻝ ﺍﻟﺳﻳﺎﺭﺓ ﺑﻭﺍﺳﻁﺔ ﺍﻟﻣﺭﺁﺓ ﺍﻟﻌﺎﻛﺳﺔ ﻭﻓﺗﺢ ﺍﻟﺻﻧﺩﻭﻕ ﻟﻠﺗﺄﻛﺩ‬
‫ﻣﻥ ﺃﻧﻪ ﺧﺎﻟﻲ ﻣﻥ ﺃﻱ ﻣﻭﺍﺩ ﻣﺧﺎﻟﻔﺔ ﻟﻠﻘﺎﻧﻭﻥ ﺃﻭ ﺃﺳﻠﺣﺔ ﺃﻭ ﻣﺗﻔﺟﺭﺍﺕ‪.‬‬
‫‪ -‬ﻭﺿﻊ ﺣﻭﺍﺟﺯ ﺣﻭﻝ ﺍﻟﻔﻧﺩﻕ ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺍﺻﻁﻔﺎﻑ ﺃﻱ ﻣﺭﻛﺑﺔ ﻣﺷﺑﻭﻫﺔ‬
‫ﻭﺗﺑﻠﻳﻎ ﺩﺍﺋﺭﺓ ﺍﻟﺳﻳﺭ ﺃﻭ ﺍﻟﺷﺭﻁﺔ ﻋﻥ ﺃﻱ ﻣﺷﺎﻛﻝ ﻧﻭﺍﺟﻬﻬﺎ ﻓﻲ ﻫﺫﺍ‬
‫ﺍﻟﺧﺻﻭﺹ‪.‬‬
‫‪ -‬ﻭﺿﻊ ﻭﻅﻳﻔﺔ ﺃﻣﻥ ﺛﺎﺑﺗﺔ ﻟﺩﻯ ﺍﻟﻣﻧﻁﻘﺔ ﺍﻟﻣﺣﻳﻁﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻟﻌﻣﻝ ﺟﻭﻻﺕ‬
‫ﻣﺳﺗﻣﺭﺓ ﺣﻭﻟﻪ‪.‬‬
‫‪ -‬ﻧﺻﺢ ﺍﻟﺯﺑﺎﺋﻥ ﺑﺈﺑﻘﺎء ﻧﻭﺍﻓﺫﻫﻡ ﻣﻐﻠﻘﺔ ﻭﻋﺩﻡ ﻓﺗﺢ ﺍﻟﺳﺗﺎﺋﺭ‪.‬‬
‫‪ .3‬ﺍﻟﻠﻭﻥ ﺍﻷﺣﻣﺭ‪:‬‬
‫ﻳﺗﻡ ﺍﻟﺑﺩء ﻓﻲ ﻫﺫﻩ ﺍﻟﻣﺭﺣﻠﺔ ﻋﻧﺩ ﻭﺟﻭﺩ ﺧﻁﺭ ﻭﺍﻗﻊ ﻭﺣﻘﻳﻘﻲ ﻭﺗﺷﻣﻝ ﺇﺟﺭﺍءﺍﺗﻪ‬
‫ﻋﻠﻰ ﻧﻔﺱ ﺍﻹﺟﺭﺍءﺍﺕ ﺍﻟﺳﺎﺑﻘﺔ ﺑﺎﻟﻣﺭﺣﻠﺗﻳﻥ ﺍﻟﻠﻭﻥ ﺍﻷﺯﺭﻕ ﻭﺍﻷﺻﻔﺭ ﻭﻟﻛﻥ‬
‫ﺑﺎﻹﺿﺎﻓﺔ ﺇﻟﻰ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﺯﻳﺎﺩﺓ ﻋﺩﺩ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻭﺇﻟﻐﺎء ﺍﻹﺟﺎﺯﺍﺕ ﻟﻬﺫﺍ ﺍﻟﻘﺳﻡ ﺗﺣﺩﻳﺩﺍً ﺑﻳﻧﻣﺎ ﻳﺗﻡ‬
‫ﺇﻋﻁﺎء ﺇﺟﺎﺯﺍﺕ ﻟﻣﻭﻅﻔﻳﻥ ﺑﺎﻗﻲ ﺍﻷﻗﺳﺎﻡ‪.‬‬
‫‪ -‬ﺇﻏﻼﻕ ﺍﻹﺿﺎءﺓ ﺣﻭﻝ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﻁﻭﺍﺑﻕ ﺧﺎﺻﺔ ﺍﻟﻐﻳﺭ ﺳﺎﻛﻧﺔ ﻭﺇﻏﻼﻕ ﺟﻣﻳﻊ‬
‫ﺍﻟﻣﺭﺍﻓﻕ ﻭﺍﻷﺑﻭﺍﺏ ﻭﺍﻟﺗﻘﻠﻳﻝ ﻣﻥ ﺍﻟﻣﺻﺎﺭﻳﻑ ﺍﻟﺗﺷﻐﻳﻠﻳﺔ ﻭﺍﻹﺩﺍﺭﻳﺔ‪.‬‬
‫‪ -‬ﺗﺧﺻﻳﺹ ﻏﺭﻓﺔ ﺗﻔﺗﻳﺵ ﺧﺎﺻﺔ ﻟﻠﺿﻳﻭﻑ ﺍﻟﺩﺍﺧﻠﻳﻥ ﺑﺟﺎﻧﺏ ﻣﺩﺧﻝ ﺍﻟﻔﻧﺩﻕ‬
‫ﺍﻟﺭﺋﻳﺳﻲ ﻭﻟﻔﺣﺹ ﺣﻘﺎﺋﺑﻬﻡ ﺃﻣﺎﻣﻬﻡ‪.‬‬
‫‪ -‬ﻳﻣﻧﻊ ﺻﻑ ﺃﻱ ﺳﻳﺎﺭﺓ ﺣﻭﻝ ﺍﻟﻔﻧﺩﻕ ﻟﻣﺳﺎﻓﺔ ‪ 20‬ﻣﺗﺭ ﺗﻘﺭﻳﺑﺎ ً‪.‬‬
‫‪-‬ﺗﻛﺛﻳﻑ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺫﺍﺕ ﺍﻟﻌﻼﻗﺔ ‪.‬‬
‫ﺍﻟﺣﺭﻳﻕ‬

‫ﺍﻹﺟﺭﺍءﺍﺕ ﺍﻻﺣﺗﻳﺎﻁﻳﺔ ﻟﻣﻧﻊ ﺣﺩﻭﺙ ﺍﻟﺣﺭﺍﺋﻕ ﻭﺇﻟﺣﺎﻗﻬﺎ‬

‫ﻟﻠﺿﺭﺭ‪:‬‬
‫‪ .1‬ﻋﺩﻡ ﺍﻟﺗﺩﺧﻳﻥ ﺇﻻ ﺑﺎﻷﻣﺎﻛﻥ ﺍﻟﻣﺧﺻﺻﺔ ﻟﺫﻟﻙ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .2‬ﻋﺩﻡ ﺗﺣﻣﻳﻝ ﻗﻭﺍﻁﻊ ﺍﻟﻛﻬﺭﺑﺎء ﺃﻛﺛﺭ ﻣﻥ ﻁﺎﻗﺗﻬﺎ‪.‬‬

‫‪ .3‬ﻋﺩﻡ ﺳﺣﺏ ﺳﻠﻙ ﺍﻟﻛﻬﺭﺑﺎء ﻣﻥ ﺍﻟﻣﻧﺗﺻﻑ‪.‬‬
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 ‫‪ .4‬ﺍﻟﺗﺧﻠﺹ ﺍﻟﺻﺣﻳﺢ ﻣﻥ ﺍﻟﻧﻔﺎﻳﺎﺕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .5‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻝ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺣﺭﻳﻕ ﻭﻣﻌﺭﻓﺔ ﻁﺭﻳﻘﺔ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻌﻬﺎ‪.‬‬

‫‪ .6‬ﻣﻌﺭﻓﺔ ﺇﺟﺭﺍءﺍﺕ ﺧﻁﺔ ﺍﻹﺧﻼء ﻭﺍﻟﺗﺩﺭﺏ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪ .7‬ﺇﻏﻼﻕ ﻧﻭﺍﻓﺫ ﻭﺃﺑﻭﺍﺏ ﺍﻟﻣﻛﺎﺗﺏ ﺑﻌﺩ ﺍﻧﺗﻬﺎء ﺍﻟﺩﻭﺍﻡ‪.‬‬
‫‪ .8‬ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻣﻔﺗﻭﺣﺔ ﻭﺧﺎﻟﻳﺔ ﻣﻥ ﺃﻱ ﻋﻭﺍﺋﻕ‪.‬‬
‫ﺍﻟﻣﻬﺎﻡ ﺍﻟﻣﻁﻠﻭﺑﺔ ﻣﻥ ﻣﻭﻅﻔﻳﻥ ﺗﺭﺗﻳﺑﺎﺕ ﺍﻟﻁﻭﺍﺭﺉ ﺑﺷﻛﻝ ﺧﺎﺹ‬
‫‪ .1‬ﻣﻌﺭﻓﺔ ﻣﻭﺍﻗﻊ ﻏﺭﻑ ﺍﻟﺯﺑﺎﺋﻥ ﺫﻭﻱ ﺍﻻﺣﺗﻳﺎﺟﺎﺕ ﺍﻟﺧﺎﺻﺔ ‪ ‬ﻭﺇﻋﻁﺎﺋﻬﻡ‬
‫ﺍﻷﻭﻟﻭﻳﺔ ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﺣﺭﺍﺋﻕ ﻭﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﺟﺏ ﺇﺧﻼء ﺍﻟﻁﺎﺑﻕ ﺍﻟﺫﻱ ﻓﻳﻪ ﺍﻟﺣﺭﻳﻕ‬
‫ﻭﺍﻟﻁﺎﺑﻕ ﺍﻟﺫﻱ ﻓﻭﻗﻪ ﻭﻟﻛﻥ ﺣﺳﺏ ﺣﺟﻡ ﺍﻟﺣﺭﻳﻕ ﻭﻣﻛﺎﻧﻬﺎ ﻭﻧﻭﻋﻬﺎ ‪.‬‬
‫‪ .2‬ﻣﺣﺎﻭﻟﺔ ﻗﻁﻊ ﺃﺣﺩ ﻋﻧﺎﺻﺭ ﺍﻟﻧﺎﺭ ﺍﻟﺛﻼﺛﺔ ﺍﻷﻛﺳﺟﻳﻥ ﻭﺍﻟﺣﺭﺍﺭﺓ‪‬ﻭﺍﻟﻭﻗﻭﺩ‪.‬‬
‫‪ .3‬ﺇﺧﻼء ﺃﻱ ﺃﺷﻳﺎء ﺛﻣﻳﻧﺔ ﺇﺫﺍ ﻛﺎﻥ ﺫﻟﻙ ﺁﻣﻥ ﻋﻠﻳﻙ‪.‬‬
‫‪ .4‬ﺇﺧﻼء ﺍﻟﻁﺭﻳﻕ ﺃﻣﺎﻡ ﻋﺭﺑﺎﺕ ﺍﻹﻁﻔﺎء ﻭﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻭﺍﻟﺷﺭﻁﺔ‪.‬‬
‫‪ .5‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻣﻔﺎﺗﻳﺢ ﺍﻟﻐﻳﺭ ﻣﻭﺟﻭﺩﺓ ﻭﺍﻟﺗﻲ ﺗﻡ ﺗﺳﻠﻳﻣﻬﺎ ﻟﻌﺩﻡ ﺍﺳﺗﻐﻼﻝ ﺍﻟﻅﺭﻑ‬
‫ﺑﺎﻟﺳﺭﻗﺔ ﻣﺛﻼً ﺃﻭ ﺍﻟﻌﺑﺙ ﺃﻭ ﺍﻟﺗﺧﺭﻳﺏ ﻭﺃﻥ ﺍﻟﻣﻭﺍﻗﻊ ﺍﻟﻬﺎﻣﺔ ﻭﺍﻟﺣﺳﺎﺳﺔ ﻣﻐﻠﻘﺔ ﻟﻡ‬
‫ﻳﺗﻡ ﻓﺗﺣﻬﺎ‪.‬‬
‫‪ .6‬ﺇﻳﻘﺎﻑ ﺍﻟﻣﺻﺎﻋﺩ ﻭﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺩﺭﺝ ﺑﺩﻻً ﻣﻧﻬﺎ‪.‬‬
‫‪ .7‬ﻣﺳﺎﻋﺩﺓ ﺭﺟﺎﻝ ﺍﻹﻁﻔﺎء ﻭﺍﻷﻣﻥ ﻭﺇﺭﺷﺎﺩﻫﻡ ﻟﻠﻁﺭﻳﻕ ﺍﻟﺻﺣﻳﺢ ﻭﺍﻷﻗﺭﺏ ﻟﻣﻭﻗﻊ‬
‫ﺍﻟﺣﺭﻳﻕ‪.‬‬
‫‪ .8‬ﺗﻭﺟﻳﻪ ﺍﻟﺿﻳﻭﻑ ﻟﻠﻣﺧﺎﺭﺝ ﻭﻣﺳﺎﻋﺩﺗﻬﻡ ﻋﻠﻰ ﺇﺧﻼء ﺍﻟﻣﻭﻗﻊ‪.‬‬
‫‪ .9‬ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺧﻁ ﺍﻻﺗﺻﺎﻝ ﻣﻔﺗﻭﺡ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻻﺳﺗﻘﺑﺎﻝ ﻭﺇﺭﺳﺎﻝ‬
‫ﺍﻟﻣﻌﻠﻭﻣﺎﺕ‪.‬‬

‫ﺍﻟﻣﻬﺎﻡ ﺍﻟﻣﻁﻠﻭﺑﺔ ﻣﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺷﻛﻝ ﻋﺎﻡ ﻓﻲ ﺣﺎﻟﺔ‬

‫ﺍﻟﺣﺭﻳﻕ‪:‬‬
‫‪ .1‬ﻻ ﻳﺷﺗﺭﻁ ﺑﺎﻟﺣﺭﻳﻕ ﺃﻥ ﺗﺷﺎﻫﺩﻫﺎ ﻛﻲ ﺗﺑﻠﻎ ﻋﻧﻬﺎ ﻓﺑﻣﺟﺭﺩ ﺃﻥ ﺗﺷﻡ ﺭﺍﺋﺣﺔ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺩﺧﺎﻥ ﻳﺟﺏ ﻋﻠﻳﻙ ﺍﻟﺗﺑﻠﻳﻎ ﻓﻭﺭﺍً ﻟﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ‪.‬‬

‫‪ .2‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﺗﻌﺭﻑ ﺃﺭﻗﺎﻡ ﻫﻭﺍﺗﻑ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﻁﻭﺍﺭﺉ‪.‬‬
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 ‫ﺍﺗﺻﻝ ﺑﻘﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺃﻋﻁ ﺍﺳﻣﻙ ﻭﻣﻛﺎﻥ ﻭﺟﻭﺩﻙ ﻭﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫ﺑﺩﻭﺭﻩ ﺳﻳﺗﺧﺫ ﺍﻹﺟﺭﺍء ﺍﻟﻼﺯﻡ ﻭﺇﺭﺳﺎﻝ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺗﻧﻘﻝ ﻟﺗﺣﺩﻳﺩ ﺣﺟﻡ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ‪.‬‬
‫‪ .3‬ﻻ ﺗﻘﻔﻝ ﺍﻟﺧﻁ ﺣﺗﻰ ﻳﻧﻬﻲ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺃﺳﺋﻠﺗﻪ‪.‬‬
‫‪ .4‬ﺣﺎﻓﻅ ﻋﻠﻰ ﻫﺩﻭءﻙ‪.‬‬
‫‪ .5‬ﺃﻏﻠﻕ ﺟﻣﻳﻊ ﺍﻟﻧﻭﺍﻓﺫ ﻭﺍﻷﺑﻭﺍﺏ ﻟﻘﻁﻊ ﺍﻷﻛﺳﺟﻳﻥ ﻭﻟﻛﻥ ﺑﺩﻭﻥ ﻗﻔﻝ ﻭﻻ ﺗﺗﺭﻙ‬
‫ﺍﻟﻧﺎﺭ ﺗﺣﺎﺻﺭﻙ ﻭﻻ ﺗﺣﺎﻭﻝ ﺍﻟﻌﺑﻭﺭ ﻣﻥ ﺧﻼﻝ ﺍﻟﻠﻬﺏ‪.‬‬
‫‪ .6‬ﺇﺫﺍ ﻟﻡ ﺗﺗﻣﻛﻥ ﻣﻥ ﺍﻟﺧﺭﻭﺝ ﻣﻥ ﻣﻭﻗﻌﻙ ﺃﻏﻠﻕ ﺍﻟﺑﺎﺏ ﻋﻠﻳﻙ ﻭﺣﺎﻭﻝ ﻭﺿﻊ ﻗﻁﻊ‬
‫ﻣﻥ ﺍﻟﻘﻣﺎﺵ ﺍﻟﻣﺑﻠﻝ ﻹﻏﻼﻕ ﺍﻟﻔﺗﺣﺎﺕ ﻭﺑﻠﻝ ﺍﻟﺟﺩﺭﺍﻥ ﻭﺍﻷﺑﻭﺍﺏ ﺑﺎﻟﻣﺎء ﺃﻳﺿﺎ ً‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﻗﺩ ﺗﺩﺭﺑﺕ ﻋﻠﻰ ﻁﺭﻳﻘﺔ ﺍﺳﺗﺧﺩﺍﻡ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﺣﺭﻳﻕ‬
‫ﻭﺍﻟﻣﻌﺭﻓﺔ ﺑﻣﻭﺍﻗﻌﻬﺎ ﻭﺗﺄﻛﺩ ﻗﺑﻝ ﺍﺳﺗﺧﺩﺍﻣﻬﺎ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﺧﻁﺭ ﻋﻠﻳﻙ‬
‫ﺑﺎﺳﺗﺧﺩﺍﻣﻬﺎ‪.‬‬
‫‪ .8‬ﺍﺳﺣﺏ ﺃﻱ ﻧﻘﻁﺔ ﺇﻧﺫﺍﺭ ﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﻘﺭﺏ ﻣﻧﻙ ﻹﻋﻼﻡ ﺍﻵﺧﺭﻳﻥ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‬
‫ﺑﺎﻟﻣﻧﻁﻘﺔ ﻭﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺑﻣﻛﺎﻧﻙ ﻷﻧﻪ ﺳﻳﻅﻬﺭ ﻟﺩﻳﻪ ﻋﻠﻰ‬
‫ﺟﻬﺎﺯ ﻛﺷﻑ ﻣﻭﺍﻗﻊ ﺍﻟﺣﺭﻳﻕ ﺍﻟﻣﻛﺎﻥ ﺍﻟﺫﻱ ﻓﻳﻪ ﺍﻟﻣﺷﻛﻠﺔ ‪.‬‬
‫‪ .9‬ﻻ ﺗﺳﺗﺧﺩﻡ ﺍﻟﻣﺻﺎﻋﺩ‪.‬‬
‫‪ .10‬ﻗﺑﻝ ﻓﺗﺣﻙ ﻷﻱ ﺑﺎﺏ ﺍﻟﻣﺳﻪ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺣﺭﺍﺭﺓ ﺍﻟﺗﻲ ﺧﻠﻔﻪ ﻷﻧﻪ ﻣﻥ ﺍﻟﻣﻣﻛﻥ‬
‫ﺃﻥ ﺗﺩﺧﻝ ﺍﻟﻧﺎﺭ ﻋﻠﻳﻙ ﺃﻭ ﺗﺧﺗﻧﻕ ﺑﺎﻟﺩﺧﺎﻥ ﻟﺫﻟﻙ ﺇﺫﺍ ﺍﺩﺧﻝ ﺍﻟﺩﺧﺎﻥ ﻋﻠﻳﻙ ﺍﺑﻕ‬
‫ﻣﻧﺧﻔﺿﺎ ً ﻋﻠﻰ ﺍﻷﺭﺽ ﻭﺣﺎﻭﻝ ﺍﻟﺯﺣﻑ ﻟﻠﺧﺎﺭﺝ ‪.‬‬
‫‪ .11‬ﺇﺫﺍ ﺍﺳﺗﻁﻌﺕ ﺍﻟﺧﺭﻭﺝ ﺗﻭﺟﻪ ﻟﻣﻛﺎﻥ ﺍﻟﺗﺟﻣﻊ ﺍﻟﻣﺣﺩﺩ ﻣﺳﺑﻘﺎ ً ﻭﻻ ﺗﺣﺎﻭﻝ‬
‫ﺍﻟﺭﺟﻭﻉ ﺇﻻ ﺑﻌﺩ ﺇﻋﻁﺎء ﺇﺷﺎﺭﺓ ﺍﻧﺗﻬﺎء ﺍﻟﺧﻁﺭ‪.‬‬
‫‪ .12‬ﻳﺟﺏ ﻛﺗﺎﺑﺔ ﺗﻘﺭﻳﺭ ﻳﺷﻣﻝ ﻋﻠﻰ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﻳﻭﻡ ﻭﺗﺎﺭﻳﺦ ﻭﻭﻗﺕ ﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ‪.‬‬
‫‪ -‬ﻣﻭﻗﻌﻪ‬
‫‪ -‬ﺳﺑﺑﻪ‬
‫‪ -‬ﺃﺳﻣﺎء ﻓﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ ﻭﺍﻟﻭﻅﺎﺋﻑ ﺍﻟﺗﻲ ﻗﺎﻣﻭﺍ ﺑﻬﺎ‪.‬‬
‫‪ -‬ﺃﺳﻣﺎء ﺍﻟﻔﺭﻳﻕ ﺍﻟﺩﺍﻋﻡ ﻭﺍﻟﻭﻅﺎﺋﻑ ﺍﻟﺗﻲ ﻗﺎﻣﻭﺍ ﺑﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﺃﺳﻣﺎء ﺍﻟﺟﻬﺎﺕ ﺍﻟﺣﻛﻭﻣﻳﺔ ﻭﺍﻷﻣﻧﻳﺔ ﺍﻟﺗﻲ ﻗﺩﻣﺕ ﺍﻟﺩﻋﻡ ﻭﺍﻟﻣﺳﺎﻧﺩﺓ‪.‬‬

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 ‫‪ -‬ﺍﻟﺧﺳﺎﺋﺭ ﻭﺍﻹﺻﺎﺑﺎﺕ‪.‬‬
‫‪ -‬ﻋﻧﺻﺭ ﺍﻟﻭﻗﺕ ﻣﻬﻡ ﺟﺩﺍً ﻓﻲ ﺳﺭﺩ ﺍﻟﺣﻘﺎﺋﻕ ﻭﺑﻌﻳﺩﺍً ﻋﻥ ﺍﻟﻣﺷﺎﻋﺭ ﺃﻭ ﺍﻷﺣﺎﺳﻳﺱ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻐﺎﺯ ‪‬‬
‫ﻳﺟﺏ ﺇﻋﻁﺎء ﺍﻟﻐﺎﺯ ﺃﻫﻣﻳﺔ ﻛﺑﻳﺭﺓ ﻟﺧﻁﻭﺭﺗﻪ ﻭﺍﻟﺧﺳﺎﺋﺭ ﺍﻟﻛﺑﻳﺭﺓ ﺍﻟﺗﻲ ﻣﻥ‬
‫ﺍﻟﻣﻣﻛﻥ ﺃﻥ ﺗﺣﺩﺙ ﻋﻧﺩ ﻅﻬﻭﺭ ﺃﻱ ﺧﻠﻝ ﻓﻳﻪ ﻭﻏﺎﻟﺑﺎ ً ﻣﺎ ﺗﺣﺩﺙ ﺣﻭﺍﺩﺙ ﺍﻟﻐﺎﺯ ﺑﺳﺑﺏ‬
‫ﺍﻹﻫﻣﺎﻝ ﺃﻭ ﺳﻭء ﺍﻻﺳﺗﺧﺩﺍﻡ ﻭﺍﻟﻌﺑﺙ ﺃﻭ ﻋﺩﻡ ﻛﻔﺎءﺓ ﻧﻅﺎﻡ ﺍﻟﻐﺎﺯ ﺑﺎﻟﻔﻧﺩﻕ ﻭﺩﻭﺭ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻟﻠﻭﻗﺎﻳﺔ ﻣﻥ ﺣﻭﺍﺩﺙ ﺍﻟﻐﺎﺯ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺍﺧﺗﻳﺎﺭ ﺍﻟﻣﻭﻗﻊ ﺍﻵﻣﻥ ﻭﺍﻟﻣﻧﺎﺳﺏ ﻟﻐﺭﻓﺔ ﺍﻟﻐﺎﺯ ﻭﻣﺧﺯﻥ ﺍﻻﺳﻁﻭﺍﻧﺎﺕ ﻭﻳﻔﺿﻝ‬
‫ﺃﻥ ﺗﻛﻭﻥ ﺍﻟﺗﻬﻭﻳﺔ ﻓﻳﻪ ﺟﻳﺩﺓ ﺑﻌﻳﺩﺍً ﻋﻥ ﺍﻟﺣﺭﺍﺭﺓ ﺃﻭ ﺍﻟﻠﻬﺏ‪.‬‬
‫‪ .2‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺳﻼﻣﺔ ﻧﻅﺎﻡ ﺍﻟﻐﺎﺯ ﻭﺍﻟﺗﻣﺩﻳﺩﺍﺕ ﻭﺍﺳﺗﺑﺩﺍﻝ ﺍﻟﺗﺎﻟﻑ ﻣﻧﻬﺎ ﻓﻭﺭﺍً ﻟﺿﻣﺎﻥ‬
‫ﻋﺩﻡ ﺍﻟﺗﺳﺭﻳﺏ‪.‬‬
‫‪ .3‬ﻓﺣﺹ ﺍﻟﻣﻭﺍﻗﺩ ﻭﺍﻷﻓﺭﺍﻥ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺳﻼﻣﺗﻬﺎ ﻭﻧﻅﺎﻓﺗﻬﺎ‪.‬‬
‫‪ .4‬ﺗﺭﻛﻳﺏ ﻧﻅﺎﻡ ﺇﻧﺫﺍﺭ ﻋﻧﺩ ﻓﺗﺢ ﺑﺎﺏ ﻏﺭﻓﺔ ﺍﻟﻐﺎﺯ ﻣﺭﺑﻭﻁ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ‬
‫ﺍﻟﺧﺎﺻﺔ ﺑﺎﻷﻣﻥ ﻭﻧﻅﺎﻡ ﻛﺷﻑ ﺍﻟﺗﺳﺭﻳﺏ ﻭﻣﺎﻧﻊ ﻟﻪ ﻭﺍﻟﻔﺣﺹ ﺍﻟﺩﻭﺭﻱ ﻋﻠﻳﻪ‪.‬‬
‫‪ .5‬ﺍﻟﺗﻧﺑﻳﻪ ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻁﺑﺎﺧﻳﻥ ﺑﺿﺭﻭﺭﺓ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺇﻏﻼﻕ ﺍﻟﻐﺎﺯ ﺑﻌﺩ ﺍﻻﻧﺗﻬﺎء‬
‫ﻣﻧﻪ‪.‬‬
‫‪ .6‬ﺗﺟﻧﺏ ﺭﻣﻲ ﺍﻻﺳﻁﻭﺍﻧﺎﺕ ﻋﻠﻰ ﺍﻷﺭﺽ ﺑﺷﻛﻝ ﻋﺷﻭﺍﺋﻲ ﻭﺭﺑﻁﻬﺎ ﺑﺎﻟﺟﺩﺍﺭ‬
‫ﻟﺗﺛﺑﻳﺗﻬﺎ ﺟﻳﺩﺍً ﻭﺗﺭﻗﻳﻡ ﺍﻻﺳﻁﻭﺍﻧﺎﺕ ﻭﻓﺻﻝ ﺍﻟﻔﺎﺭﻍ ﻣﻧﻬﺎ ﻋﻥ ﺍﻟﻣﻠﻲء‪.‬‬
‫‪ .7‬ﻓﻲ ﺣﺎﻟﺔ ﺍﻛﺗﺷﺎﻑ ﺗﺳﺭﺏ ﻏﺎﺯ ﻳﺟﺏ ﺗﺑﻠﻳﻎ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﻫﻡ ﺑﺩﻭﺭﻫﻡ‬
‫ﺳﻳﺑﻠﻐﻭﻥ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﻭﻟﺣﻳﻥ ﻭﺻﻭﻟﻬﻡ ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﺇﻁﻔﺎء ﺍﻟﺟﻬﺎﺯ ﺍﻟﻼﺳﻠﻛﻲ ﻭﺍﻟﻁﻠﺏ ﻣﻥ ﺃﻱ ﻣﺩﺧﻧﻳﻥ ﻣﻭﺟﻭﺩﻳﻥ ﺑﺎﻟﻣﻛﺎﻥ ﺑﺎﻁﻔﺎء‬
‫ﺳﺟﺎﺋﺭﻫﻡ ﻭﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻡ ﻣﻔﺗﺎﺡ ﺍﻟﺿﻭء ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﻐﺎﺯ ﺃﻭ ﺗﺷﻐﻳﻠﻪ‬
‫ﻭﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﺻﺎﺑﻳﺢ ﺍﻟﻳﺩﻭﻳﺔ ﺍﻟﺧﺎﺻﺔ ﻭﺍﻟﺗﻲ ﻻ ﻳﺧﺭﺝ ﻣﻧﻬﺎ ﺃﻱ ﺷﺭﺍﺭ ﻋﻧﺩ‬
‫ﺗﺷﻐﻳﻠﻬﺎ ﻣﺛﻝ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻣﻊ ﻣﻭﻅﻔﻳﻥ ﺍﻻﻣﻥ ‪.‬‬
‫‪ -‬ﺇﻗﻔﺎﻝ ﻣﺻﺩﺭ ﺍﻟﺗﺳﺭﺏ‪.‬‬
‫‪ -‬ﺗﻬﻭﻳﺔ ﺍﻟﻣﻛﺎﻥ ﺟﻳﺩﺍً ﻭﻓﺗﺢ ﺍﻟﻧﻭﺍﻓﺫ ﻭﺍﻷﺑﻭﺍﺏ‪.‬‬
‫‪ -‬ﻣﻧﻊ ﺃﺣﺩ ﻣﻥ ﺍﻻﻗﺗﺭﺍﺏ ﻣﻥ ﺍﻟﻣﻭﻗﻊ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﺍﻻﺗﺻﺎﻝ ﺑﻌﺩ ﺍﻟﺗﻧﺳﻳﻕ ﻣﻊ ﺍﻟﺻﻳﺎﻧﺔ ﺑﺎﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻭﺷﺭﻛﺔ ﺍﻟﻐﺎﺯ‪.‬‬

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 ‫‪ .8‬ﻟﻣﻌﺭﻓﺔ ﻣﻛﺎﻥ ﺍﻟﺗﺳﺭﺏ ﻻ ﺗﺳﺗﺧﺩﻡ ﻋﻭﺩ ﺍﻟﺛﻘﺎﺏ ﻭﺍﺳﺗﺑﺩﻝ ﻫﺫﻩ ﺍﻟﻁﺭﻳﻘﺔ ﺑﺎﻟﻣﺎء‬
‫ﻭﺍﻟﺻﺎﺑﻭﻥ ﺍﻟﺫﻱ ﺳﻳﻅﻬﺭ ﻓﻘﺎﻗﻳﻊ ﻓﻭﺭ ﻭﺿﻌﻪ ﻋﻠﻰ ﻣﻛﺎﻥ ﺍﻟﺗﺳﺭﻳﺏ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﻭﺍﺩ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ‪‬‬

‫ﻧﻅﺭﺍً ﻷﻫﻣﻳﺔ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ﻭﺧﻁﻭﺭﺗﻬﺎ ﻳﺟﺏ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﻋﺩﻡ ﺷﻡ ﺃﻭ ﻟﻣﺱ ﺃﻭ ﺗﺫﻭﻕ ﺃﻱ ﻣﻭﺍﺩ ﻏﺭﻳﺑﺔ ﻷﻧﻬﺎ ﻗﺩ ﺗﺅﺛﺭ ﻋﻠﻰ ﺃﺟﻬﺯﺓ ﺍﻟﺟﺳﻡ‬
‫ﺍﻟﻭﻅﻳﻔﻳﺔ ﻣﺛﻝ ﺣﺭﻕ ﺍﻟﺭﺋﺗﻳﻥ ﺃﻭ ﺍﻻﺧﺗﻧﺎﻕ‪.‬‬
‫‪ .2‬ﺧﻠﻁ ﺃﻱ ﻣﺭﻛﺑﺎﺕ ﻗﺩ ﻳﻧﺗﺞ ﻋﻧﻪ ﻏﺎﺯﺍﺕ ﺳﺎﻣﺔ ﻗﺎﺗﻠﺔ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺍﺭﺗﺩﺍء ﺃﺩﻭﺍﺕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﺛﻝ ﺍﻟﻛﻔﻭﻑ ﻭﺍﻟﻧﻅﺎﺭﺍﺕ ﺍﻟﺧﺎﺻﺔ ﻟﻠﺗﻌﺎﻣﻝ ﻣﻊ‬
‫ﺍﻟﻣﻧﻅﻔﺎﺕ ﻭﺍﻟﻣﻌﻘﻣﺎﺕ ﻭﺍﻟﺗﻲ ﻗﺩ ﺗﺳﺑﺏ ﺍﻟﺣﺭﻭﻕ ﻭﺍﻟﺗﺷﻭﻳﻬﺎﺕ ﺇﺫﺍ ﺟﺎءﺕ ﻋﻠﻰ‬
‫ﺃﻳﺩﻳﻧﺎ ﺃﻭ ﺍﻟﻌﻣﻰ ﻛﺎﻟﻛﻠﺱ ﺇﺫﺍ ﺟﺎء ﻋﻠﻰ ﺍﻟﻌﻳﻧﻳﻥ‪.‬‬
‫‪ .4‬ﺃﻛﺛﺭ ﺍﻷﻗﺳﺎﻡ ﺍﻟﺗﻲ ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﺣﺫﺭﺍً ﻫﻲ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ ﻭﺍﻟﻣﺻﺑﻐﺔ‬
‫ﻭﺍﻟﻣﺟﻠﻰ‪.‬‬
‫‪ .5‬ﺍﺳﺗﺧﺩﺍﻡ ﺍﻷﺟﻬﺯﺓ ﺍﻟﻣﺗﻁﻭﺭﺓ ﺍﻟﺗﻲ ﺗﻌﺗﻣﺩ ﻋﻠﻰ ﺗﺭﻛﻳﺏ ﺍﻟﻌﺑﻭﺍﺕ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ﻓﻘﻁ‬
‫ﻭﻫﻲ ﺑﺩﻭﺭﻫﺎ ﺗﻘﻭﻡ ﺑﺳﺣﺏ ﺍﻟﻛﻣﻳﺔ ﺍﻟﻣﻁﻠﻭﺑﺔ ﻭﻣﺎ ﻋﻠﻰ ﺍﻟﻣﻭﻅﻑ ﻓﻳﻣﺎ ﺑﻌﺩ ﺇﻻ‬
‫ﻓﻛﻬﺎ ﻭﺭﻣﻳﻬﺎ ﻓﻲ ﺍﻟﻣﻛﺎﻥ ﺍﻟﺻﺣﻳﺢ ﻭﺑﺎﻟﻁﺭﻳﻘﺔ ﺍﻟﺻﺣﻳﺣﺔ ﻷﻧﻪ ﻁﺭﻳﻘﺔ ﺍﻟﺭﻣﻲ ﺃﻭ‬
‫ﺍﻟﺗﺧﺯﻳﻥ ﺍﻟﺳﻳﺋﺔ ﻭﺍﻟﺧﺎﻁﺋﺔ ﻗﺩ ﺗﺅﺩﻱ ﻟﻼﻧﻔﺟﺎﺭﺍﺕ ﺧﺎﺻﺔ ﻋﻧﺩ ﺗﻌﺭﺿﻬﺎ‬
‫ﻟﻠﺣﺭﺍﺭﺓ‪.‬‬
‫‪ .6‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻗﺭﺍءﺓ ﻁﺭﻳﻘﺔ ﺍﻻﺳﺗﺧﺩﺍﻡ ﻗﺑﻝ ﺍﺳﺗﻌﻣﺎﻝ ﻫﺫﻩ ﺍﻟﻣﻭﺍﺩ ﻭﺃﺧﺫ ﺩﻭﺭﺍﺕ‬
‫ﺗﺩﺭﻳﺑﻳﺔ ﻋﻠﻰ ﻛﻳﻔﻳﺔ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻌﻬﺎ ﻭﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﻬﺎ‪.‬‬
‫‪‬‬ ‫‪ .7‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﺟﻭﺩ‬
‫‪ ‬ﻋﻠﻰ ﻛﻝ ﻋﻠﺑﺔ‬
‫ﺻﻐﻳﺭﺓ ﺃﻭ ﻋﻳﻧﺔ ﻳﺗﻡ ﺗﻌﺑﺋﺗﻬﺎ ﻣﻥ ﺍﻟﻌﺑﻭﺓ ﺍﻟﺭﺋﻳﺳﻳﺔ ﺍﻟﻛﺑﻳﺭﺓ ﻭﺗﺛﺑﻳﺕ ﻟﻭﺣﺔ ﻛﺑﻳﺭﺓ‬
‫ﺑﻬﺫﻩ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻓﻲ ﺍﻷﻗﺳﺎﻡ ﺍﻟﺗﻲ ﺗﺗﻌﺎﻣﻝ ﻣﻌﻬﺎ‪.‬‬
‫‪ .8‬ﺗﺧﺻﻳﺹ ﻣﻛﺎﻥ ﻣﻌﻳﻥ ﻟﺗﺧﺯﻳﻥ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﻣﻭﺍﺩ ﻭﺗﻬﻳﺋﺔ ﺍﻟﻅﺭﻭﻑ ﺍﻵﻣﻧﺔ‬
‫ﻟﺳﻼﻣﺗﻬﺎ ﺭﻏﻡ ﺃﻧﻪ ﻳﻔﺿﻝ ﻋﺩﻡ ﺗﺧﺯﻳﻧﻬﺎ ﻭﺇﻧﻣﺎ ﻁﻠﺏ ﺍﻟﻛﻣﻳﺔ ﺍﻟﻛﺎﻓﻳﺔ ﻛﻝ ﻣﺭﺓ‬
‫ﺃﻱ ﻣﻥ ﺍﻟﻣﺻﻧﻊ ﻟﻠﻘﺳﻡ ﺍﻟﻣﻌﻧﻲ ﻣﺑﺎﺷﺭﺓ ‪.‬‬
‫‪ .9‬ﺗﺧﺗﻠﻑ ﻋﻣﻠﻳﺔ ﻣﻌﺎﻟﺟﺔ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ﺣﺳﺏ ﻁﺑﻳﻌﺔ ﺍﻟﻣﺎﺩﺓ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ‬
‫‪applicable copyright law.‬‬

‫ﻭﺻﻔﺎﺗﻬﺎ ﺍﻟﻔﻳﺯﻳﺎﺋﻳﺔ ﻓﺑﻌﺿﻬﺎ ﻗﺩ ﻳﺫﻭﺏ ﺑﺎﻟﻣﺎء ﻟﺫﺍ ﻳﻣﻛﻥ ﺗﻧﻅﻳﻔﻬﺎ ﺑﻪ ﻭﺍﻟﺑﻌﺽ‬

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 ‫ﺍﻵﺧﺭ ﻗﺩ ﺗﺳﺗﺧﺩﻡ ﺻﻔﺎﺕ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ﻟﻣﻌﺎﻟﺟﺗﻬﺎ ﻓﻣﺛﻼ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻘﺎﻋﺩﻳﺔ‬
‫ﺗﻌﺎﻟﺞ ﺑﺎﻷﺣﻣﺎﺽ ﻭﺍﻟﻌﻛﺱ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺇﺻﺎﺑﺎﺕ )‪ ( ‬ﺍﻟﺿﻳﻭﻑ ﺃﻭ‬

‫ﺍﻟﻣﻭﻅﻔﻳﻥ‪:‬‬
‫‪ .1‬ﻳﺟﺏ ﻋﻠﻰ ﻗﺳــﻡ ﺍﻷﻣـﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺗﻭﺯﻳﻊ ﺻﻧﺎﺩﻳﻕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‬
‫‪ (‬ﻓﻲ ﻣﻛﺎﻥ ﻭﺍﺿﺢ ﻭﺳﻬﻝ ﺍﻟﺗﻧﺎﻭﻝ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﺗﻧﻘﻝ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻫﺫﻩ ﺍﻟﺻﻧﺎﺩﻳﻕ ﺧﻼﻝ‬
‫ﺟﻭﻟﺗﻪ ﻭﻣﻥ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﻲ ﻓﻳﻬﺎ‪.‬‬
‫‪ .3‬ﺍﺳﺗﺧﺩﺍﻡ ﺭﻣﺯ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻁﺑﻳﺔ ) ﺍﻟﺭﻣﺯ ﺍﻷﺧﺿﺭ ( ﻟﻠﺗﺑﻠﻳﻎ ﻋﻥ ﻣﺛﻝ ﻫﺫﻩ‬
‫ﺍﻟﺣﺎﻻﺕ ﻭﻣﻛﺎﻧﻬﺎ ﻟﻳﺗﻭﺟﻪ ﻟﻬﺎ ﺍﻟﻣﻭﻅﻑ ﺍﻟﻣﺗﻧﻘﻝ ‪.‬‬
‫‪ .4‬ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻣﺻﺎﺏ ﻣﻭﻅﻑ‪:‬‬
‫‪ -‬ﻳﺟﺏ ﺇﺑﻼﻍ ﺃﻫﻠﻪ‬
‫‪ -‬ﻳﺣﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺇﻋﻁﺎءﻩ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﺍﻟﺫﻱ ﺗﻡ ﺍﻟﺗﺩﺭﺏ‬
‫ﻋﻠﻳﻪ ﺳﺎﺑﻘﺎ ً‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺗﺑﻠﻳﻎ ﻣﺷﺭﻑ ﻗﺳﻣﻪ ﺑﺣﺎﻟﺔ ﺍﻟﻣﻭﻅﻑ ﻭﺃﻧﻪ ﻳﺟﺏ ﺃﻥ ﻳﻌﻁﻰ ﻓﺗﺭﺓ ﻣﻥ‬
‫ﺍﻟﺭﺍﺣﺔ ﺃﻭ ﻛﻣﺎ ﻳﻘﺭﺭ ﺍﻟﻁﺑﻳﺏ ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﻫﺎﺩﺉ ﻟﻠﺗﺧﻔﻳﻑ ﻋﻥ ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫‪ -‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺣﺎﻟﺗﻪ ﺳﻳﺋﺔ ﻭﻻ ﻳﺳﺗﻁﻳﻊ ﺍﻟﺗﺣﺭﻙ ﺃﻁﻠﺏ ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺃﺣﺩ‬
‫ﺍﻟﻣﻣﺭﺿﻳﻥ ﺃﻭ ﺃﻁﻠﺏ ﺍﻟﻣﺳﺎﻋﺩﺓ ﻣﻥ ﺃﻱ ﻣﻭﻅﻑ ﺁﺧﺭ ﻓﻲ ﺣﻣﻠﻪ ﻟﻧﻘﻠﻪ ﺑﺳﻳﺎﺭﺓ‬
‫ﺍﻟﻔﻧﺩﻕ ﻷﻗﺭﺏ ﻗﺳﻡ ﻁﻭﺍﺭﺉ ﻹﺣﺩﻯ ﺍﻟﻣﺳﺗﺷﻔﻳﺎﺕ ﺍﻟﻣﺅﻣﻥ ﻟﺩﻳﻬﺎ ﻭﺍﻟﺑﻘﺎء ﻣﻌﻪ ﺃﻭ‬
‫ﻁﻠﺏ ﺳﻳﺎﺭﺓ ﺍﻹﺳﻌﺎﻑ ‪.‬‬
‫‪ -‬ﻻ ﺗﻧﺳﻰ ﺃﺧﺫ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﻁﺑﻲ ﺍﻟﺫﻱ ﻳﺟﺏ ﺗﻭﻓﺭ ﻧﺳﺦ ﻣﻧﻪ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﻟﻠﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ‪.‬‬
‫‪ -‬ﻻ ﺗﻌﻁﻲ ﺍﻟﻣﺻﺎﺏ ﺃﻱ ﺩﻭﺍء ﺃﻭ ﺷﺭﺍﺏ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﻋﻠﻳﻙ ﺃﺧﺫ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺗﺎﻟﻳﺔ ﻛﺎﻣﻠﺔ ﻣﻥ ﺍﻟﻣﺻﺎﺏ )ﺣﺗﻰ ﻟﻭ ﻛﺎﻥ ﻋﻠﻰ‬
‫ﺍﻟﻬﺎﺗﻑ(‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﻭﻋﻧﻭﺍﻧﻪ ﻭﻫﺎﺗﻔﻪ ﻭﻭﻅﻳﻔﺗﻪ‪.‬‬

‫‪ -‬ﺷﺭﺡ ﺍﻟﻣﺷﻛﻠﺔ ﺃﻭ ﺍﻟﺣﺎﻟﺔ ﻭﺍﻟﺳﺑﺏ‪.‬‬
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 ‫‪ -‬ﺍﻟﻭﻗﺕ ﻭﺍﻟﻣﻛﺎﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺟﻣﻊ ﺃﻛﺑﺭ ﻗﺩﺭ ﻣﻥ ﺍﻟﻣﻌﻠﻣﺎﺕ ﻟﻼﺳﺗﻌﺎﻧﺔ ﺑﻬﺎ ﻓﻳﻣﺎ ﺑﻌﺩ ﻓﻲ ﻛﺗﺎﺑﺔ ﺗﻘﺭﻳﺭﻙ‪.‬‬
‫‪ .6‬ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻣﺻﺎﺏ ﺿﻳﻔﺎ ً‬
‫ﻳﺟﺏ ﺍﻻﺗﺻﺎﻝ ﻓﻭﺭﺍً ﻣﻊ ﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﺣﻳﺙ ﺳﻳﺫﻫﺏ ﻟﻪ‬
‫ﻟﻠﺗﻌﺭﻑ ﻋﻠﻰ ﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ ﻣﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﻳﻌﺭﺽ ﻋﻠﻳﻪ ﺇﻣﺎ‬
‫ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻧﻘﻠﻪ ﻟﻠﻣﺳﺗﺷﻔﻰ ﺃﻭ ﺍﻻﺗﺻﺎﻝ ﺑﺄﻱ ﻁﺑﻳﺏ ﺁﺧﺭ ﻳﺭﻏﺏ ﻫﻭ‬
‫ﻓﻳﻪ‪.‬‬
‫‪ -‬ﻭﺇﺫﺍ ﺗﻡ ﺍﺧﺗﻳﺎﺭﻩ ﻟﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ ﻓﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﻋﻣﻝ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﻪ ﻟﺣﻳﻥ ﻭﺻﻭﻝ ﺍﻟﻁﺑﻳﺏ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺍﻟﺑﻘﺎء ﻣﻊ ﺍﻟﻣﺭﻳﺽ ﺃﻭ ﺍﻻﺗﺻﺎﻝ ﻣﻌﻪ ﻟﻼﻁﻣﺋﻧﺎﻥ ﻋﻠﻳﻪ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺃﻥ ﻻ ﻳﺗﺄﺧﺭ ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ ﻋﻥ ‪ 10‬ﺩﻗﺎﺋﻕ‪.‬‬
‫‪ -‬ﺇﻋﺎﺩﺓ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻟﺿﻳﻑ ﺍﻟﻣﺭﻳﺽ ﺣﺗﻰ ﺑﻌﺩ ﻋﻼﺟﻪ ﻟﻼﻁﻣﺋﻧﺎﻥ ﻋﻠﻳﻪ‪.‬‬
‫‪ .7‬ﻭﻓﻲ ﺍﻟﺣﺎﻟﺗﻳﻥ ﻓﺈﻧﻪ ﻻﺑﺩ ﻣﻥ ﺗﻌﺑﺋﺔ ﻧﻣﻭﺫﺝ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻁﺑﻳﺔ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬

‫ﻧﻣﻭﺫﺝ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻁﺑﻳﺔ‬

‫_____________‬ ‫ﺍﻟﻳﻭﻡ‬
‫ﺍﻟﺗﺎﺭﻳﺦ _____________‬
‫ﺍﺳﻡ ﺍﻟﻣﺻﺎﺏ ____________ﺍﻟﺭﻗﻡ ﺍﻟﻭﻅﻳﻔﻲ‪ /‬ﺍﻟﻬﻭﻳﺔ__________ﺍﻟﻭﻅﻳﻔﺔ‪/‬ﺍﻟﻐﺭﻓﺔ‬
‫_____‬
‫ﺍﻟﻬﺎﺗﻑ ________________ ﺍﻟﻌﻧﻭﺍﻥ‬
‫_____________________________‬
‫ﺭﻗﻡ ﺍﻟﺿﻣﺎﻥ ﺍﻻﺟﺗﻣﺎﻋﻲ _______________‬
‫ﻻ ﺍﻟﺳﺑﺏ‬ ‫ﺗﻡ ﺇﻋﻁﺎءﻩ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻰ‬
‫_______________________________‬
‫ﻧﻌﻡ ﺑﻭﺍﺳﻁﺔ __________ ﺍﻟﻭﻗﺕ ــــــــــــ‬
‫ﺳﺑﺏ ﺍﻹﺻﺎﺑﺔ ـــــــــــــــــــــــــــــــــــــــ‬
‫ﻣﻛﺎﻥ ﺍﻹﺻﺎﺑﺔ ـــــــــــــــــــــــــــــــــــــــ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺟﺯء ﺍﻟﻣﺻﺎﺏ ــــــــــــــــــــــــــــــــــــــ‬

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 ‫ﻻ ﺍﻟﺳﺑﺏ ـــــــــــــــــــــــ‬ ‫ﺗﻡ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻧﻌﻡ ﻭﻗﺕ ﺍﻻﺗﺻﺎﻝ _______ ﻭﻗﺕ ﺣﺿﻭﺭﻩ‬

‫_______‬
‫ﺗﻡ ﻧﻘﻠﻪ ﺑﻭﺍﺳﻁﺔ _________ ﺑﻁﻠﺏ ﻣﻥ __________ ﻟﻣﺳﺗﺷﻔﻰ _______ ﺍﻟﻭﻗﺕ‬
‫____‬
‫ﺗﻭﻗﻳﻊ ﺍﻟﺷﺎﻫﺩ‬ ‫ﺗﻭﻗﻳﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬ ‫ﺗﻭﻗﻳﻊ ﺍﻟﻣﺻﺎﺏ‬
‫_______‬ ‫__________‬ ‫_______‬

‫‪ .8‬ﺗﻭﺯﻳﻊ ﻧﺳﺦ ﻣﻥ ﻫﺫﺍ ﺍﻟﺗﻘﺭﻳﺭ ﻟﻛﻝ ﻣﻥ‬

‫‪ -‬ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ‬
‫‪ -‬ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ‬
‫‪ -‬ﻣﺩﻳﺭ ﻗﺳﻣﻪ‬
‫‪ -‬ﻣﺷﺭﻑ ﻗﺳﻣﻪ‬
‫‪ -‬ﻣﺩﻳﺭ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫‪ -‬ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ -‬ﻣﺩﻳﺭ ﺍﻷﻣﻥ‪.‬‬
‫‪ -‬ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﺎﻟﻲ‪.‬‬
‫ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﺍﺑﻌﺎﺩ ﺃﻱ ﺗﻬﻡ ﻋﻥ ﺍﻟﻔﻧﺩﻕ ﻭﻋﺩﻡ ﻛﺗﺎﺑﺔ ﺃﻱ ﻋﺑﺎﺭﺍﺕ ﻗﺩ ﺗﺳﺗﺧﺩﻡ‬
‫ﻓﻳﻣﺎ ﺑﻌﺩ ﺿﺩﻧﺎ ﺇﺫﺍ ﺃﺧﺫ ﺍﻟﻣﺭﻳﺽ ﻧﺳﺧﺔ ﻣﻥ ﻫﺫﺍ ﺍﻟﺗﻘﺭﻳﺭ ﻭﻗﺩﻣﻬﺎ ﻟﻠﻘﺿﺎء ‪.‬‬
‫‪ .8‬ﻳﺟﺏ ﻋﻠﻰ ﺍﻟﻔﻧﺩﻕ ﻣﺭﺍﻋﺎﺓ ﺇﻋﻁﺎء ﻏﺭﻑ ﺑﻌﻳﺩﺓ ﻋﻥ ﺍﻹﺯﻋﺎﺝ ﺃﻭ ﺍﻟﺷﺎﺭﻉ‬
‫ﺍﻟﺭﺋﻳﺳﻲ ﻭﻫﺎﺩﺋﺔ ﻟﻠﻣﺭﺿﻰ‪.‬‬
‫ﺍﻟﻣﺅﺗﻣﺭ ﺍﻟﺻﺣﻔﻲ )‪‬‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻛﻐﻳﺭﻩ ﻣﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻳﻣﻧﻊ ﺇﻋﻁﺎءﻩ ﻷﻱ ﺟﻬﺎﺕ‬
‫ﺇﻋﻼﻣﻳﺔ ﺃﻭ ﺻﺣﻔﻳﺔ ﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ ﻋﻥ ﺃﻱ ﺃﻣﺭ ﻳﺗﻌﻠﻕ ﺑﺎﻟﻔﻧﺩﻕ ﻭﺿﻳﻭﻓﻪ ﻭﻣﻭﻅﻔﻳﻪ‬
‫ﻭﻳﺟﺏ ﺇﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺍﻻﻋﺗﺫﺍﺭ ﺑﻁﺭﻳﻘﺔ ﻣﺅﺩﺑﺔ‪.‬‬
‫‪ .2‬ﺗﺣﻭﻳﻝ ﺟﻣﻳﻊ ﺍﻷﺳﺋﻠﺔ ﻟﻠﻣﺗﺣﺩﺙ ﺍﻟﺭﺳﻣﻲ ﺑﺎﺳﻡ ﺍﻟﻔﻧﺩﻕ ﻭﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﻛﻭﻥ ﻣﺩﻳﺭ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫‪ .3‬ﻳﻣﻧﻊ ﺇﻋﻁﺎﺋﻬﻡ ﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ ﻭﺇﻻ ﻓﺈﻧﻪ ﺳﻳﺗﻌﺭﺽ ﻟﻠﻌﻘﺎﺏ‪.‬‬
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 ‫‪ .4‬ﻳﺟﺏ ﺇﻳﻘﺎﻑ ﺃﻱ ﻣﺻﻭﺭﻳﻥ ﻳﺻﻭﺭﻭﻥ ﺍﻟﻔﻧﺩﻕ ﻣﻥ ﺍﻟﺩﺍﺧﻝ ﺃﻭ ﺍﻟﺧﺎﺭﺝ‬
‫ﻭﺗﻭﺟﻳﻬﻬﻡ ﻟﻘﺳﻡ ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﻌﺎﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻷﺧﺫ ﻣﻭﺍﻓﻘﺔ ﺍﻟﺗﺻﻭﻳﺭ ﻷﻥ ﺍﻟﺑﻌﺽ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻳﻘﺻﺩ ﺍﻹﺳﺎءﺓ ﻟﺳﻣﻌﺔ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺳﺭﻗﺔ ﺍﻟﺩﻳﻛﻭﺭ ﻭﺍﻟﺗﺻﺎﻣﻳﻡ ﺃﻭ ﺩﺭﺍﺳﺔ ﺍﻟﻣﻭﻗﻊ‬

‫ﻭﺍﻟﻣﺩﺍﺧﻝ ﻭﺍﻟﻣﺧﺎﺭﺝ ﻋﺩﺍ ﺍﻟﺻﻭﺭ ﺍﻟﺗﻲ ﻳﺄﺧﺫﻫﺎ ﻧﺯﻻﺋﻧﺎ ﻣﻊ ﻋﺎﺋﻼﺗﻬﻡ ﻣﺛﻼ ﺃﻭ‬
‫ﺍﻟﺻﻭﺭ ﺍﻟﺗﺫﻛﺎﺭﻳﺔ ‪.‬‬

‫ﺇﺟﺭﺍءﺍﺕ ﻏﺭﻓﺔ ﺍﻟﻣﺣﻛﻣﺔ )‪‬‬

‫ﺇﺫﺍ ﺣﺩﺛﺕ ﺷﻛﻭﻯ ﻣﻌﻳﻧﺔ ﺿﺩ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﻘﺳﻡ ﻣﻥ ﺃﻱ ﺟﻬﺔ ﻛﺎﻧﺕ ﻭﻁﻠﺏ ﻣﻧﻙ‬
‫ﺍﻟﺫﻫﺎﺏ ﻟﻠﻣﺣﻛﻣﺔ ﺑﺻﻔﺗﻙ ﻁﺭﻓﺎ ً ﺑﺎﻟﻘﺿﻳﺔ ﺃﻭ ﺷﺎﻫﺩ ﻓﻳﺟﺏ ﻋﻠﻳﻙ ﺍﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺍﻟﺟﻠﻭﺱ ﺑﺷﻛﻝ ﻣﺳﺑﻕ ﻣﻊ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺣﻘﺎﺋﻕ ﻭﻋﻠﻰ ﻣﺩﻳﺭ ﺍﻷﻣﻥ‬
‫ﺗﻬﻳﺋﺔ ﺍﻟﻣﻭﻅﻑ ﻧﻔﺳﻳﺎ ً‪.‬‬
‫‪ .2‬ﺇﺑﻼﻍ ﻣﺣﺎﻣﻲ ﺍﻟﻔﻧﺩﻕ ﻗﺑﻝ ﺍﻟﻣﻭﻋﺩ‪.‬‬
‫‪ .3‬ﺍﻟﺫﻫﺎﺏ ﻟﻠﻣﺣﻛﻣﺔ ﻗﺑﻝ ﺍﻟﻣﻭﻋﺩ ﺑﻌﺩ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻳﻭﻡ ﻭﺍﻟﺗﺎﺭﻳﺦ ﻭﺍﻟﻣﻛﺎﻥ‬
‫ﻭﺍﻟﻘﺿﻳﺔ‪.‬‬
‫‪ .4‬ﺍﺭﺗﺩﺍء ﺍﻟﺯﻱ ﺍﻟﺭﺳﻣﻲ ﻭﺃﺣﺿﺭ ﻫﻭﻳﺗﻙ ﺍﻟﺷﺧﺻﻳﺔ ﻭﻫﻭﻳﺔ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .5‬ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻵﺩﺍﺏ ﻭﺍﻷﺧﻼﻕ ﺍﻟﻌﺎﻣﺔ ﻭﺍﺣﺗﺭﺍﻡ ﺟﻣﻳﻊ ﺍﻟﺣﺿﻭﺭ‪.‬‬
‫‪ .6‬ﻋﻧﺩﻣﺎ ﻳﺗﻡ ﻁﻠﺑﻙ ﻳﺟﺏ ﺃﻥ ﺗﻘﻭﻝ ﺑﺻﻭﺕ ﻋﺎﻟﻲ ﻧﻌﻡ ﺳﻳﺩﻱ ﻭﺍﻻﻗﺗﺭﺍﺏ ﻣﻥ‬
‫ﺍﻟﻣﻧﺻﺔ‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﺍﻟﺗﺣﺩﺙ ﻣﻊ ﺍﻟﻘﺎﺿﻲ ﺑـ ﻳﺎ ﺳﻳﺎﺩﺓ ﺍﻟﻘﺎﺿﻲ‪.‬‬
‫‪ .8‬ﺍﻻﺳﺗﻣﺎﻉ ﺑﺣﺭﺹ ﻭﻓﻬﻡ ﺍﻷﺳﺋﻠﺔ ﻗﺑﻝ ﺍﻹﺟﺎﺑﺔ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪ .9‬ﺃﻁﻠﺏ ﺇﻋﺎﺩﺓ ﺃﻱ ﺳﺅﺍﻝ ﺇﺫﺍ ﻟﻡ ﺗﻔﻬﻣﻪ ﻭﻻ ﺗﺧﺟﻝ ﺃﻭ ﺗﺻﻣﺕ ﺃﻭ ﺗﻌﻁﻲ ﺍﻧﻁﺑﺎﻉ‬
‫ﺑﺎﻟﺗﺭﺩﺩ‪.‬‬
‫‪ .10‬ﺍﻹﺟﺎﺑﺔ ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻷﺳﺋﻠﺔ‪.‬‬
‫‪ .11‬ﻻ ﺗﻘﻭﻝ ﻋﺑﺎﺭﺓ ﺃﻅﻥ ﺃﻭ ﺃﻋﺗﻘﺩ ﻟﻛﻥ ﻗﺩﻡ ﻓﻘﻁ ﺍﻟﺣﻘﺎﺋﻕ ﻭﺍﻷﺟﻭﺑﺔ ﺍﻷﻛﻳﺩﺓ‪.‬‬
‫‪ .12‬ﻛﻥ ﺻﺎﺩﻗﺎ ً ﻭﺟﺩﻳﺎ ً ﻭﺗﺣﺩﺙ ﺑﺻﻭﺕ ﻭﺍﺿﺢ ﻭﻣﺳﻣﻭﻉ ﻭﺍﻟﺑﻘﺎء ﻭﺍﻗﻔﺎ ً ﻟﺣﻳﻥ‬
‫ﺍﻧﺗﻬﺎء ﺩﻭﺭﻙ ﻭﻁﻠﺏ ﺍﻟﻘﺎﺿﻲ ﻣﻧﻙ ﺑﺎﻟﻌﻭﺩﺓ ﻟﻣﻛﺎﻧﻙ‪.‬‬
‫‪ .13‬ﻳﺟﺏ ﺃﻥ ﺗﻌﺭﻑ ﺃﻥ ﻣﺣﺎﻣﻲ ﺍﻟﺩﻓﺎﻉ ﻣﻬﻣﺗﻪ ﺇﻟﻐﺎء ﻣﺻﺩﺍﻗﻳﺔ ﻛﻼﻣﻙ ﻓﻛﻥ‬
‫‪applicable copyright law.‬‬

‫ﺣﺫﺭﺍً ﻛﻲ ﻻ ﻳﻭﻗﻌﻙ ﺑﺎﻟﻛﻼﻡ ﺃﻭ ﻳﺧﺩﻋﻙ‪.‬‬

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 ‫ﺍﻟﻧﺯﻻء ﺫﻭﻱ ﺍﻟﺣﺎﺟﺎﺕ ﺍﻟﺧﺎﺻﺔ‪):‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪( ‬‬
‫ﻭﻫﻡ ﺍﻟﻣﻌﺎﻗﻳﻥ ﺣﺭﻛﻳﺎ ً‬
‫‪‬ﺃﻭ ﻋﺿﻭﻳﺎ ً ﺃﻭ ﺍﻟﺫﻳﻥ‬
‫ﻳﻌﺎﻧﻭﻥ ﻣﻥ ﻓﻘﺩﻫﻡ ﻟﺣﺎﺳﺔ ﻣﻥ ﺣﻭﺍﺱ ﺍﻹﻧﺳﺎﻥ ‪ ‬ﻛﺎﻟﻌﻣﻲ ﺃﻭ ﺍﻟﻁﺭﺵ‬
‫ﻭﻻ ﻳﺳﺗﻁﻳﻌﻭﻥ ﻣﻣﺎﺭﺳﺔ ﺣﻳﺎﺗﻬﻡ ﺑﺷﻛﻝ ﻁﺑﻳﻌﻲ ﻭﻳﺣﺗﺎﺟﻭﻥ ﺑﺎﻟﺗﺎﻟﻲ ﻻﻫﺗﻣﺎﻡ ﺧﺎﺹ‬
‫ﻭﻳﺳﻣﻭﻥ ﺃﻳﺿﺎ ً ﺑﺫﻭﻱ ﺍﻟﺗﺣﺩﻳﺎﺕ ﺍﻟﺧﺎﺻﺔ ﻭﻳﺟﺏ ﻋﻠﻰ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﺑﺎﻟﻔﻧﺩﻕ ﻣﺭﺍﻋﺎﺓ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺗﺟﻬﻳﺯ ﺍﻟﻔﻧﺩﻕ ﺑﻐﺭﻑ ﺧﺎﺻﺔ ﻟﻬﻡ ﻗﺭﻳﺑﺔ ﻣﻥ ﺍﻟﻁﺎﺑﻕ ﺍﻟﺭﺋﻳﺳﻲ ﻭﺍﻻﺳﺗﻌﻼﻣﺎﺕ‬
‫ﻭﺍﻟﻣﺻﺎﻋﺩ ﻭﻭﺿﻊ ﺃﺩﻭﺍﺕ ﺧﺎﺻﺔ ﻓﻳﻬﺎ ﺗﺳﺎﻋﺩﻫﻡ ﻋﻠﻰ ﺍﻟﻧﻬﻭﺽ ﻭﺍﻟﺟﻠﻭﺱ ﺣﺗﻰ‬
‫ً‬
‫ﺍﻟﺻﺣﻳﺔ‪.‬‬ ‫ﺑﺎﻟﻣﺭﺍﻓﻕ‬
‫‪.2‬ﻳﺟﺏ ﻣﺭﺍﻋﺎﺓ ﺃﻥ ﻳﻛﻭﻥ ﺟﺭﺱ ﺍﻟﺑﺎﺏ ﻭﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ ﻓﻲ ﻏﺭﻓﺗﻪ ﺻﻭﺕ ﻭﺿﻭء‬
‫‪ .3‬ﻛﺗﺎﺑﺔ ﻭﺭﻗﺔ ﺧﺎﺻﺔ ﻟﻪ ﺑﻠﻐﺗﻪ ﻭﻭﺿﻌﺎ ﻓﻲ ﻏﺭﻓﺗﻪ ﻋﻥ ﺗﻌﻠﻳﻣﺎﺕ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﺑﺎﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .4‬ﺗﺭﻛﻳﺏ ﺟﺭﺱ ﺑﺟﺎﻧﺏ ﺳﺭﻳﺭﻩ ﻣﺭﺑﻭﻁ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻟﻠﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ‪.‬‬
‫‪ .5‬ﺗﺭﻛﻳﺏ ﺃﻳﺩﻱ ﺃﺑﻭﺍﺏ ﻣﻧﺧﻔﺿﺔ ﻗﻠﻳﻼً ﻭﻣﺭﺍﻋﺎﺓ ﺍﺭﺗﻔﺎﻉ ﺍﻟﺳﺭﻳﺭ ﻭﻏﻳﺭﻩ ﻣﻥ‬
‫ﺗﺟﻬﻳﺯﺍﺕ ﺍﻟﻐﺭﻓﺔ ﻭﺣﺗﻰ ﺍﻟﻧﻭﺍﻓﺫ‪.‬‬
‫‪ .6‬ﻣﺭﺍﻋﺎﺓ ﺍﻟﻣﻣﺭﺍﺕ ﻭﺍﻟﻁﺭﻕ ﺍﻟﻣﻬﻳﺄﺓ ﻟﻬﻡ ﻓﻲ ﺍﻟﺗﺻﻣﻳﻡ ﻟﻠﺳﻳﺭ ﺑﻛﺭﺳﻲ ﺍﻟﻌﺟﻼﺕ‬
‫ﻣﺛﻼً‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺣﻔﻅ ﺃﺭﻗﺎﻡ ﻫﺫﻩ ﺍﻟﻐﺭﻑ ﻭﺇﻋﻁﺎﺋﻬﺎ‬
‫ﺍﻷﻭﻟﻭﻳﺔ ﻓﻲ ﺃﻱ ﺣﺎﻟﺔ ﻁﺎﺭﺋﺔ‪.‬‬
‫‪ .8‬ﻳﺟﺏ ﻋﻠﻰ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﺍﻟﺣﺟﻭﺯﺍﺕ ﺗﺯﻭﻳﺩ ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﻛﺷﻑ ﻓﻳﻪ ﺃﺳﻣﺎء‬
‫ﺍﻟﻧﺯﻻء ﺫﻭﻱ ﺍﻟﺣﺎﺟﺎﺕ ﺍﻟﺧﺎﺻﺔ ﻗﺑﻝ ﻭﺻﻭﻟﻬﻡ ﻻﺳﺗﻘﺑﺎﻟﻬﻡ ﻋﻠﻰ ﺍﻟﺑﺎﺏ‬
‫ﺍﻟﺭﺋﻳﺳﻲ ﻭﻓﻲ ﻫﺫﺍ ﺍﻟﻛﺷﻑ ﻛﺎﻣﻝ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻋﻥ ﺍﻟﻧﺯﻳﻝ ﻣﺛﻝ ﺍﺳﻣﻪ ﻭﺟﻧﺳﻳﺗﻪ‬
‫ﻭﺟﻧﺳﻪ ﻭﻣﺩﺓ ﺍﻹﻗﺎﻣﺔ ﻭﺃﻫﻡ ﺷﻲء ﻧﻭﻉ ﺍﻹﻋﺎﻗﺔ‪.‬‬
‫‪ .9‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﺍﺳﺗﻼﻡ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﻛﺷﻭﻓﺎﺕ ﻭﺗﺳﻠﻳﻣﻬﺎ ﻟﻠﻭﺭﺩﻳﺔ‬
‫ﺍﻟﺗﻲ ﺗﻠﻳﻪ‪.‬‬
‫‪ .10‬ﻓﻲ ﺣﺎﻝ ﺣﺿﻭﺭ ﺃﻱ ﺿﻳﻑ ﻣﻥ ﺫﻭﻱ ﺍﻟﺗﺣﺩﻳﺎﺕ ﺍﻟﺧﺎﺻﺔ ﻟﻣﺷﺎﻫﺩﺓ ﺍﻟﻔﻧﺩﻕ‬
‫‪applicable copyright law.‬‬

‫ﻳﺟﺏ ﻋﻠﻰ ﺃﻱ ﻣﻭﻅﻑ ﺃﻣﻥ ﻭﺳﻼﻣﺔ ﻣﺭﺍﻓﻘﺗﻪ ﺧﻼﻝ ﻓﺗﺭﺓ ﻭﺟﻭﺩﻩ ‪.‬‬

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 ‫‪ .11‬ﻣﺳﺎﻋﺩﺓ ﺃﻱ ﺿﻳﻑ ﻣﻥ ﻫﺅﻻء ﻭﺍﺟﺏ ﻣﻬﻧﻲ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .12‬ﻳﺟﺏ ﺗﻭﻓﻳﺭ ﻛﺭﺳﻲ ﻟﻠﻣﻘﻌﺩﻳﻥ ﻋﻧﺩ ﻣﺩﺧﻝ ﺍﻟﻔﻧﺩﻕ ﻭﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﻟﻠﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﻭﻻﺳﺗﺧﺩﺍﻣﻪ ﻋﻧﺩ ﺍﻟﺣﺎﺟﺔ ﻭﻳﻣﻛﻥ ﻟﻠﺿﻳﻭﻑ ﺍﺳﺗﻌﺎﺭﺗﻪ ﺇﺫﺍ‬
‫ﺍﺳﺗﺩﻋﺕ ﺣﺎﻟﺗﻪ ﺍﻟﺻﺣﻳﺔ ﺫﻟﻙ ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫ﺇﺟﺭﺍءﺍﺕ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ )‪(lost & found procedures‬‬
‫‪ .1‬ﻋﻧﺩ ﺳﺅﺍﻝ ﺃﻱ ﺿﻳﻑ ﺃﻭ ﻣﻭﻅﻑ ﻋﻥ ﺃﺷﻳﺎء ﻣﻔﻘﻭﺩﺓ ﻳﺟﺏ ﺗﺣﻭﻳﻠﻪ ﻟﻘﺳﻡ‬
‫ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ‪.‬‬
‫‪ .2‬ﻓﻲ ﺣﺎﻟﺔ ﻋﺛﻭﺭ ﺃﻱ ﻣﻭﻅﻑ ﻋﻠﻰ ﺃﻱ ﻣﻔﻘﻭﺩﺍﺕ ﻳﺟﺏ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﻣﺑﺎﺷﺭﺓ ﻣﻊ ﻋﺩﻡ ﻟﻣﺳﻬﺎ ﺃﻭ ﺗﺣﺭﻳﻛﻬﺎ ﻣﻥ ﻣﻛﺎﻧﻬﺎ ﺃﻭ ﺗﺭﻛﻬﺎ‬
‫ﺑﺟﻳﺑﻙ ﺃﻭ ﺧﺯﺍﻧﺗﻙ ‪.‬‬
‫‪ .3‬ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻳﻛﻭﻥ ﻣﺩﺭﺑﺎ ً ﻋﻠﻰ ﻛﻳﻔﻳﺔ ﺍﻟﺗﺄﻣﻝ ﻓﻲ ﻣﺛﻝ ﻫﺫﻩ‬
‫ﺍﻷﺷﻳﺎء ﻭﻟﻣﺎ ﺣﻭﻟﻬﺎ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻪ ﻻ ﺗﻭﺟﺩ ﺧﻳﻭﻁ ﻣﺭﺑﻭﻁﺔ ﺑﻬﺎ‬
‫ﻭﻣﻭﺻﻭﻟﺔ ﺑﻣﺗﻔﺟﺭﺍﺕ ﻣﺛﻼً ﺃﻭ ﻋﻠﻳﻬﺎ ﺩﻡ ﺃﻭ ﺃﻱ ﺁﺛﺎﺭ ﺃﺧﺭﻯ ﻟﺫﻟﻙ ﻳﻣﻧﻊ ﺃﻱ‬
‫ﻣﻭﻅﻑ ﻳﺟﺩ ﻣﻔﻘﻭﺩﺍﺕ ﻣﻥ ﻟﻣﺳﻬﺎ ﺃﻭ ﺗﺣﺭﻳﻛﻬﺎ ﺃﻭ ﻧﻘﻠﻬﺎ ﻭﺍﻻﻟﺗﺯﺍﻡ ﻓﻘﻁ‬
‫ﺑﺗﺑﻠﻳﻎ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻋﻧﻬﺎ ‪.‬‬
‫‪ .4‬ﻳﺟﺏ ﻋﻧﺩ ﻋﺛﻭﺭﻙ ﻋﻠﻰ ﺃﻱ ﻣﻔﻘﻭﺩﺍﺕ ﺗﻌﺑﺋﺔ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ ‪-:‬‬

‫ﻧﻣﻭﺫﺝ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﺍﻟﺗﻲ ﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻳﻬﺎ‬

‫ــــــــــــ‬ ‫ﺍﻟﻳﻭﻡ‬
‫ﺍﻟﺗﺎﺭﻳﺦ ــــــــــــ‬
‫ﺍﻟﺭﻗﻡ ﺍﻟﺗﺳﻠﺳﻠﻲ ﻟﻠﻣﻭﺟﻭﺩ ـــــــــــــــــــــــــــــ‬
‫ﻧﻭﻉ ﺍﻟﻣﻭﺟﻭﺩ ــــــــــــــــــــــــــــــــــ‬
‫ﻭﺻﻔﻪ ـــــــــــــــــــــــــــــــــــــ‬
‫ﺍﻟﻳﻭﻡ ﺍﻟﺫﻱ ﻭﺟﺩ ﻓﻳﻪ ـــــــــــــــــــــــــــــــ‬
‫ﺍﻟﻭﻗﺕ ﺍﻟﺫﻱ ﻭﺟﺩ ﻓﻳﻪ ــــــــــــــــــــــــــــــ‬
‫ﺍﻟﻣﻛﺎﻥ ﺍﻟﺫﻱ ﻭﺟﺩ ﻓﻳﻪ ــــــــــــــــــــــــــــــ‬
‫‪applicable copyright law.‬‬

‫ﺍﺳﻡ ﺍﻟﺷﺧﺹ ﺍﻟﺫﻱ ﻭﺟﺩﻩ ــــــــــــ ﺗﻭﻗﻳﻌﻪ ــــــــــــ‬

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 ‫ﻭﻅﻳﻔﺗﻪ ﺇﺫﺍ ﻛﺎﻥ ﻣﻭﻅﻑ ــــــــــــ ﺭﻗﻡ ﻫﺎﺗﻔﻪ ـــــــــــ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﺳﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺫﻱ ﺍﺳﺗﻠﻣﻪ ــــــــ ﺗﻭﻗﻳﻌﻪ ـــــــــــــ‬

‫ﻭﺇﺭﻓﺎﻕ ﻧﺳﺧﺔ ﻣﻥ ﻫﺫﺍ ﺍﻟﻧﻣﻭﺫﺝ ﺑﺎﻟﻣﻠﻑ ﺍﻟﺧﺎﺹ ﺑﺎﻟﻣﻔﻘﻭﺩﺍﺕ ﻭﺍﻷﺧﺭﻯ ﻳﺗﻡ‬

‫ﻭﺿﻌﻬﺎ ﻣﻊ ﺍﻟﺷﻲء ﺍﻟﺫﻱ ﻭﺟﺩ ﻓﻲ ﻏﺭﻓﺔ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﺍﻟﺗﻲ ﻳﺟﺏ ﺃﻥ ﻳﺭﺍﻋﻰ ﻭﺿﻊ‬
‫ﺧﺯﺍﺋﻥ ﻋﺩﺩ ‪ 12‬ﻋﻠﻰ ﻋﺩﺩ ﺍﻷﺷﻬﺭ ﺣﻳﺙ ﺗﻭﺿﻊ ﺃﻏﺭﺍﺽ ﻛﻝ ﺷﻬﺭ ﻓﻲ ﺍﻟﺻﻧﺩﻭﻕ‬
‫ﺍﻟﺧﺎﺹ ﻟﻬﺎ ﻓﻣﺛﻼً ﺟﻣﻳﻊ ﺍﻷﺷﻳﺎء ﺍﻟﺗﻲ ﻧﺟﺩﻫﺎ ﻓﻲ ﺷﻬﺭ ‪ 1‬ﻧﺿﻌﻬﺎ ﺑﺎﻟﺗﺭﺗﻳﺏ ﻓﻲ‬
‫ﺧﺎﻧﺔ ﺻﻧﺩﻭﻕ ﺭﻗﻡ ‪ 1‬ﻭﻫﻛﺫﺍ ﻭﺫﻟﻙ ﺗﺳﻬﻳﻼً ﻟﻌﻣﻠﻳﺔ ﺍﻟﻔﺭﺯ ﺑﻌﺩ ﺍﻧﻘﺿﺎء ﺍﻟﻣﺩﺓ‬
‫ﺍﻟﻣﺣﺩﺩﺓ ﻟﺣﻔﻅﻬﺎ ﻗﺑﻝ ﺇﻋﻁﺎﺋﻬﺎ ﻟﻠﻣﻭﻅﻑ ﺍﻟﺫﻱ ﻭﺟﺩﻫﺎ‪.‬‬
‫‪ .5‬ﻋﻧﺩ ﺍﺗﺻﺎﻝ ﺿﻳﻑ ﺃﻭ ﻣﻭﻅﻑ ﻳﺳﺄﻝ ﻋﻥ ﺃﻱ ﻏﺭﺽ ﻓﻘﺩﻩ ﻓﻳﺟﺏ ﺍﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﺇﺫﺍ ﻛﺎﻥ ﺛﻣﻳﻧﺎ ً ﻓﻳﺟﺏ ﺇﻋﺎﺩﺓ ﺍﻟﺗﻧﺑﻳﻪ ﻋﻠﻰ ﺍﻟﻣﻭﻅﻑ ﺑﺄﻧﻪ ﻣﺎ ﻛﺎﻥ ﻳﺟﺏ ﻋﻠﻳﻪ‬
‫ﺇﺣﺿﺎﺭﻩ ﻟﻠﻔﻧﺩﻕ‪.‬‬
‫‪ -‬ﺍﺟﻣﻊ ﺃﻛﺑﺭ ﻗﺩﺭ ﻣﻣﻛﻥ ﻣﻥ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺣﻭﻝ ﺍﻟﺷﻲء ﺍﻟﻣﻔﻘﻭﺩ ﻣﺛﻝ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﻧﻭﻉ )‪‬‬
‫ﺏ‪ .‬ﺍﻟﺣﺟﻡ ‪‬‬
‫‌‬
‫ﺝ‪ .‬ﺍﻟﻠﻭﻥ )‪(‬‬
‫ﺩ‪ .‬ﺍﻟﺷﻛﻝ ‪‬‬
‫‪ -‬ﺧﺫ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﻛﺎﻣﻠﺔ ﻋﻥ ﻛﻳﻔﻳﺔ ﻓﻘﺩﺍﻧﻪ‬
‫‌ﺃ‪ .‬ﻣﺗﻰ ﻓﻘﺩﻩ )‪ (‬ﻭﺁﺧﺭ ﻭﻗﺕ ﺷﺎﻫﺩﻩ ﻓﻳﻪ‪.‬‬
‫ﺏ‪ .‬ﺃﻳﻥ ﻓﻘﺩﻩ )‪ ‬ﻭﻣﺎ ﻫﻲ ﺁﺧﺭ ﺃﻣﺎﻛﻥ ﺫﻫﺏ ﻟﻬﺎ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻛﻳﻑ ﻓﻘﺩﻩ ‪.‬‬
‫ﺩ‪ .‬ﺑﻣﻥ ﻳﺷﻙ ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﺃﻧﻧﺎ ﻻ ﻧﺳﺗﻁﻳﻊ ﺍﺗﻬﺎﻡ ﺷﺧﺹ ﻣﻌﻳﻥ ﻭﻟﻛﻥ ﻧﻁﻠﺏ‬
‫ﻣﻧﻬﻡ ﻣﺳﺎﻋﺩﺗﻧﺎ ﻛﻲ ﻻ ﻧﺳﺑﺏ ﺃﻱ ﻣﺷﺎﻛﻝ ﺃﻭ ﻳﻌﺗﺭﺿﻭﻥ ﻭﻳﺭﻓﺿﻭﻥ‬
‫ﺍﺳﺗﺟﻭﺍﺑﻬﻡ ﺃﻭ ﻳﺭﻓﻌﻭﻥ ﻗﺿﺎﻳﺎ ﺿﺩﻧﺎ‪.‬‬
‫‪ -‬ﺧﺫ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﻛﺎﻣﻠﺔ ﺃﻳﺿﺎ ً ﻋﻥ ﻫﻭﻳﺗﻪ ﻫﻭ‪:‬‬
‫‌ﺃ‪ .‬ﺍﺳﻣﻪ )‪(‬‬
‫ﺏ‪ .‬ﺟﻧﺳﻳﺗﻪ )‪‬‬
‫‌‬
‫‪applicable copyright law.‬‬

‫ﺝ‪ .‬ﺭﻗﻡ ﻫﻭﻳﺗﻪ )‪‬‬

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 ‫ﺩ‪ .‬ﺍﺫﺍ ﻛﺎﻥ ﺿﻳﻔﺎ ً ﻓﺳﺟﻝ ﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺯﻳﺎﺭﺓ ﻣﺛﻝ ﺗﺎﺭﻳﺦ ﺍﻟﻘﺩﻭﻡ‬
‫)‪ ‬ﻭﺍﻟﻣﻐﺎﺩﺭﺓ ‪ ‬ﻭﺭﻗﻡ ﺍﻟﻐﺭﻓﺔ ﺃﻣﺎ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺇﺫﺍ ﻛﺎﻥ ﻣﻭﻅﻑ ﻓﺳﺟﻝ ﺭﻗﻣﻪ ﺍﻟﻭﻅﻳﻔﻲ ﻭﻗﺳﻣﻪ ﻭﻭﻅﻳﻔﺗﻪ ‪.‬‬

‫ﻫـ‪ .‬ﺭﻗﻡ ﻫﺎﺗﻔﻪ )‪‬‬
‫ﻭ‪ .‬ﻋﻧﻭﺍﻧﻪ )‪‬‬
‫) ‪ ( ‬ﺍﻵﻟﻳﺔ ﻻﺣﺗﻣﺎﻝ ﺣﺎﺟﺗﻧﺎ‬ ‫ﺯ‪ .‬ﺭﻗﻡ ﺑﻁﺎﻗﺔ ﺍﻟﺑﻧﻙ‬
‫‪ ‬ﻭﺍﻟﻧﻘﻝ‬ ‫ﻻﺳﺗﺧﺩﺍﻣﻬﺎ ﻓﻲ ﺩﻓﻊ ﺗﻛﺎﻟﻳﻑ ﺍﻟﺷﺣﻥ )‬
‫ﻭﺍﻟﺗﻭﺻﻳﻝ )‪. ‬‬
‫‪ -‬ﺍﻣﻸ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫ﻧﻣﻭﺫﺝ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﺍﻟﺗﻲ ﻟﻡ ﻳﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻳﻬﺎ‬
‫ﺍﻟﻳﻭﻡ ___________‬
‫ﺍﻟﺗﺎﺭﻳﺦ ___________‬
‫ﺍﻟﺭﻗﻡ ﺍﻟﺗﺳﻠﺳﻠﻲ ﻟﻠﻣﻔﻘﻭﺩ ــــــــــــــــــــــ‬
‫‪ .1‬ﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﻣﻔﻘﻭﺩ‪:‬‬
‫ﻧﻭﻋﻪ ‪:‬ـــــــــــــــــــــــــــــــ‬
‫ﺣﺟﻣﻪ‪:‬ـــــــــــــــــــــــــــــــ‬
‫ﻟﻭﻧﻪ ‪ :‬ـــــــــــــــــــــــــــــــ‬
‫ﺷﻛﻠﻪ‪ :‬ـــــــــــــــــــــــــــــــ‬
‫‪ .2‬ﻣﻌﻠﻭﻣﺎﺕ ﻋﻥ ﻛﻳﻔﻳﺔ ﻓﻘﺩﺍﻧﻪ‪:‬‬
‫ﻣﺗﻰ ﺁﺧﺭ ﻣﺭﺓ ﺷﺎﻫﺩﻩ ___________ ﻣﺗﻰ ﻓﻘﺩﻩ ــــــــــ‬
‫ﺃﻳﻥ ﺁﺧﺭ ﻣﻛﺎﻥ ﺯﻳﺎﺭﺓ ﻛﺎﻥ ﻟﻪ _______ ﻭﻣﺗﻰ ﻛﺎﻧﺕ ــــــــ‬
‫ﻛﻳﻑ ﻓﻘﺩﻩ ــــــــــــــــــــــــــــــ‬
‫‪ .3‬ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺷﺧﺻﻳﺔ ﻛﺎﻣﻠﺔ‪:‬‬
‫ﺍﻻﺳﻡ‪ _____________ :‬ﺗﻭﻗﻳﻌﻪ ــــــــــــــــــ‬
‫ﺍﻟﺟﻧﺳﻳﺔ‪____________ :‬‬
‫ﺭﻗﻡ ﺍﻟﻬﻭﻳﺔ‪___________ :‬‬
‫ﺭﻗﻡ ﺍﻟﻬﺎﺗﻑ‪__________ :‬‬
‫ﺍﻟﻌﻧﻭﺍﻥ‪ :‬ـــــــــــــــــــــــــــــــ‬
‫ﺭﻗﻡ ﺍﻟﺑﻁﺎﻗﺔ ﺍﻟﺑﻧﻛﻳﺔ ـــــــــــــــــــــــــــ‬
‫ﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺯﻳﺎﺭﺓ ــــــــــــــــــــــــــــ‬
‫ﺍﺳﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ _____________ ﺗﻭﻗﻳﻌﻪ ــــــــــــــ‬
‫ﺍﺳﻡ ﺍﻟﺷﺎﻫﺩ ______________ ﺗﻭﻗﻳﻌﻪ ـــــــــــــــــ‬
‫‪ -‬ﺃﺑﻠﻎ ﺍﻟﻣﺷﺗﻛﻲ ﺃﻧﻙ ﺳﺗﺑﺫﻝ ﺟﻬﺩﻙ ﺑﺎﻟﺗﺣﻘﻳﻕ ﻭﺍﻟﺑﺣﺙ ﻭﺳﺗﺗﺻﻝ ﺑﻪ ﻻﺣﻘﺎ ً ﻣﻊ‬
‫ﺇﻋﻁﺎءﻩ ﻛﺭﺕ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﺃﻁﻠﺏ ﻣﻧﻪ ﻋﺩﻡ ﺍﻟﺗﺭﺩﺩ ﺑﺎﻻﺗﺻﺎﻝ ﺑﻪ ﺑﺄﻱ ﻭﻗﺕ‬
‫‪applicable copyright law.‬‬

‫ﻓﻲ ﺣﺎﻝ ﺗﺫﻛﺭ ﻣﻌﻠﻭﻣﺎﺕ ﺃﺧﺭﻯ‪.‬‬

‫‪ .6‬ﺇﺟﺭﺍءﺍﺕ ﺍﻟﺗﺣﻘﻳﻕ ‪-:‬‬
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 ‫‪ -‬ﻻ ﺗﺣﻘﻕ ﺑﻧﺎء ﻋﻠﻰ ﻣﺎ ﺗﺳﻣﻌﻪ ﻣﻥ ﺍﻷﺷﺧﺎﺹ ﻋﺎﻣﺔ ﻭﻟﻛﻥ ﺍﺑﺩﺃ ﺑﺎﻟﺗﺣﻘﻳﻕ ﺑﻌﺩ‬
‫ﻣﺎ ﺗﻘﺎﺑﻝ ﺍﻟﻣﺷﺗﻛﻲ ﻧﻔﺳﻪ ﻭﺗﺳﻣﻊ ﻣﺎ ﻟﺩﻳﻪ ﻭﺑﻧﺎءﺍً ﻋﻠﻰ ﻣﺎ ﻳﺧﺑﺭﻙ ﺑﻪ ﻣﻊ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺿﺭﻭﺭﺓ ﺍﻟﺗﻌﺭﻳﻑ ﺑﺎﺳﻣﻙ ﻭﻭﻅﻳﻔﺗﻙ ﻋﻧﺩ ﺍﻟﻠﻘﺎء ﺑﻪ ﻗﺑﻝ ﺍﻟﺗﺣﻘﻳﻕ ﻣﻌﻪ‪.‬‬

‫‪ -‬ﻳﺟﺏ ﺑﺣﺩ ﺃﻗﺻﻰ ﻋﺩﻡ ﺍﻟﺗﺣﻘﻳﻕ ﺑﻣﺩﺓ ﺗﺯﻳﺩ ﻋﻥ ﺍﻟﺳﺎﻋﺔ ﺑﺎﻟﻣﺭﺓ ﺍﻟﻭﺍﺣﺩﺓ‬
‫ﻭﻳﻣﻛﻧﻙ ﺇﻋﺎﺩﺓ ﻁﻠﺏ ﺍﻟﺷﺧﺹ ﻧﻔﺳﻪ ﻻﺣﻘﺎ ً ﻭﺍﻟﺟﻠﻭﺱ ﺳﺎﻋﺔ ﺃﺧﺭﻯ ﻣﻌﻪ‪.‬‬
‫‪ -‬ﺍﻟﺷﺧﺹ ﺍﻟﻣﺣﻘﻕ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﻣﺷﺭﻓﻳﻪ ﺑﺷﺭﻁ ﻋﺩﻡ‬
‫ﻭﺟﻭﺩ ﺃﻱ ﺷﺧﺹ ﺁﺧﺭ ﻣﻌﻬﻡ ﻭﻛﻝ ﻭﺍﺣﺩ ﻳﺗﻡ ﺍﻟﺗﺣﻘﻳﻕ ﻣﻌﻪ ﺑﺷﻛﻝ ﻣﻧﻔﺭﺩ‬
‫ﻭﻣﻥ ﺍﻟﺫﻳﻥ ﻟﻬﻡ ﻋﻼﻗﺔ ﻭﻟﻳﺱ ﺑﺷﻛﻝ ﻋﺷﻭﺍﺋﻲ‪.‬‬
‫ﻳﺟﺏ ﻋﻠﻰ ﺍﻟﺷﺧﺹ ﺍﻟﻣﺣﻘﻕ ﺃﻥ ﻳﻛﻭﻥ ﻣﺗﻔﺭﻏﺎ ً ﻭﺍﻻﻧﺗﺑﺎﻩ ﻟﻠﻣﺗﻧﺎﻗﺿﺎﺕ ﻓﻲ‬
‫ﺃﻗﻭﺍﻝ ﺍﻟﻣﺗﻬﻣﻳﻥ ﻷﻥ ﻫﺫﻩ ﺍﻟﻣﺗﻧﺎﻗﺿﺎﺕ ) ‪ ( Contradictions‬ﻫﻲ ﺍﻟﺗﻲ‬
‫ﺗﺳﺎﻋﺩﻧﺎ ﻋﻠﻰ ﺇﻅﻬﺎﺭ ﺍﻟﺣﻘﻳﻘﺔ ﺑﻌﺩ ﺍﻟﺗﺣﻠﻳﻝ ﻟﻸﺩﻟﺔ ﺍﻟﺗﻲ ﻟﺩﻳﻧﺎ ﻭﺍﻷﻗﻭﺍﻝ‪.‬‬
‫‪ -‬ﺍﺳﻠﻭﺏ ﺍﻟﺗﺣﻘﻳﻕ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻣﻬﺫﺏ ﺑﺩﻭﻥ ﺍﺗﻬﺎﻡ ﻣﺑﺎﺷﺭ ﻭﺇﺧﺑﺎﺭﻩ ﺑﺳﺑﺏ‬
‫ﻭﺟﻭﺩﻩ ﻭﺃﻧﻪ ﺇﺟﺭﺍء ﺭﻭﺗﻳﻧﻲ ﻳﻁﺑﻕ ﻋﻠﻰ ﺍﻟﺟﻣﻳﻊ ﺑﺎﻻﺳﺗﺛﻧﺎء ﻭﻻ ﻳﻭﺟﺩ ﺃﻱ‬
‫ﺷﻲء ﺷﺧﺻﻲ ‪.‬‬
‫‪applicable copyright law.‬‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺃﻗﻮﺍﻝ ﺃﻱ ﻣﻮﻅﻒ ﺃﻭ‬

‫ﺷﺨﺺ ﺁﺧﺮ ﻟﻪ ﻋﻼﻗﺔ‬

‫ﺃﻗﻮﺍﻝ‬
‫ﻣﻮﻅﻒ‬
‫ﺃﻗﻮﺍﻝ ﻣﻮﻅﻒ‬ ‫ﺃﻗﻮﺍﻝ‬ ‫ﺍﻻﺳﺘﻘﺒﺎﻝ‬
‫ﺍﻟﻄ ﺎ ﺍﻟﺸ ﺍ‬ ‫ﺍﻟﻤﺸﺘﻜﻲ‬
‫ﻧﻔﺴﻪ‬

‫ﺃﻗﻮﺍﻝ ﻣﻮﻅﻒ‬
‫ﺃﻗﻮﺍﻝ ﻣﻮﻅﻒ‬ ‫ﺍﻟﺼﻴﺎﻧﺔ‬
‫ﺍﻟﺘﺪﺑﻴﺮ ﺍﻟﻔﻨﺪﻗﻲ‬

‫ﺍﻟﻤﺘﻨﺎﻗﻀﺎﺕ‬
‫‪ -‬ﺗﻔﺗﻳﺵ ﺃﻱ ﺃﻣﺎﻛﻥ ﺇﺫﺍ ﻟﺯﻡ ﺍﻷﻣﺭ ﻣﺛﻝ ﺁﺧﺭ ﻣﻛﺎﻥ ﻛﺎﻥ ﺍﻟﻣﺷﺗﻛﻲ ﻓﻳﻪ ﻭﻏﺭﻓﺗﻪ‬
‫ﺇﺫﺍ ﻛﺎﻥ ﺿﻳﻔﺎ ً ﺑﻌﺩ ﺃﺧﺫ ﺍﻟﻣﻭﺍﻓﻘﺔ ﻣﻧﻪ ﻭﺑﺣﺿﻭﺭﻩ ﻭﺑﺄﺳﻠﻭﺏ ﺗﻔﺗﻳﺵ ﻣﻬﺫﺏ‬
‫ﺩﻭﻥ ﺭﻣﻲ ﺍﻷﺷﻳﺎء ﺃﻭ ﺗﻐﻳﻳﺭ ﺗﺭﺗﻳﺑﻬﺎ ﺃﻭ ﻣﻛﺎﻧﻬﺎ ﻣﻊ ﺇﻋﺎﺩﺓ ﻛﻝ ﺷﻲء ﻟﻣﻛﺎﻧﻪ‬
‫ﻭﺃﻱ ﻣﻛﺎﻥ ﻳﺭﻓﺽ ﺍﻟﻣﺷﺗﻛﻲ ﺗﻔﺗﻳﺷﻪ ﻳﺟﺏ ﺗﻭﺛﻳﻕ ﺫﻟﻙ ﺑﺎﻟﺗﻘﺭﻳﺭ‪.‬‬
‫‪ -‬ﻫﺫﻩ ﺍﻹﺟﺭﺍءﺍﺕ ﺳﺭﻳﺔ ﻟﻠﻐﺎﻳﺔ‪.‬‬
‫‪ -‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻟﺷﻛﻭﻯ ﺑﻭﺟﻭﺩ ﺳﺭﻗﺔ ﻣﻥ ﻏﺭﻓﺔ ﻧﺯﻳﻝ ﻣﻌﻳﻧﺔ ﻓﻳﺟﺏ ﻗﺭﺍءﺓ ﺍﻟﺑﺎﺏ‬
‫ﺑﺣﻳﺙ ﻳﺗﻡ ﻣﻌﺭﻓﺔ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺫﻳﻥ ﺩﺧﻠﻭﺍ ﺍﻟﻐﺭﻓﺔ ﻭﻳﻌﻁﻳﻧﺎ ﺍﻟﺟﻬﺎﺯ ﺗﻘﺭﻳﺭ‬
‫ﻣﻁﺑﻭﻉ ﺑﺄﺳﻣﺎﺋﻬﻡ ﻭﻋﺩﻡ ﻛﺗﺎﺑﺔ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺃﻭ ﻧﻘﻠﻬﺎ ﺑﺧﻁ ﺍﻟﻳﺩ ﻷﻧﻬﺎ ﺳﺗﻛﻭﻥ‬
‫ﺑﻣﺛﺎﺑﺔ ﻣﺳﺗﻧﺩ ﺭﺳﻣﻲ ﻳﻌﺗﻣﺩ ﻋﻠﻳﻪ ﻓﻲ ﻣﻭﺿﻭﻉ ﺍﻟﺗﺣﻘﻳﻕ ﻭﻣﻌﺭﻓﺔ ﺳﺑﺏ‬
‫ﺩﺧﻭﻟﻬﻡ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﺑﻌﺩ ﻓﺗﺢ ﺑﺎﺏ ﻏﺭﻓﺗﻪ ﺃﻧﻪ ﻳﻐﻠﻕ ﺗﻠﻘﺎﺋﻳﺎ ً ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻪ ﻟﻡ ﻳﻛﻥ‬
‫‪applicable copyright law.‬‬

‫ﻫﻧﺎﻙ ﺃﻱ ﺧﻠﻝ ﺑﻪ‪.‬‬

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 ‫‪ -‬ﺇﺷﻌﺎﺭ ﺍﻟﻣﺷﺗﻛﻲ ﺑﺧﻁﻭﺭﺓ ﺍﻟﻭﺿﻊ ﻗﺩ ﻳﺳﺎﻋﺩ ﻋﻠﻰ ﺗﺭﺍﺟﻌﻪ ﺇﺫﺍ ﻛﺎﻥ ﻛﺎﺫﺏ‬
‫ﻓﻲ ﺍﻟﺷﻛﻭﻯ ﺍﻟﺗﻲ ﻗﺩﻣﻬﺎ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﻋﺩﻡ ﺇﺧﺑﺎﺭ ﺍﻟﻣﺷﺗﻛﻲ ﺑﺄﻥ ﺍﻟﺧﻁﺄ ﻋﻠﻰ ﺍﻟﻔﻧﺩﻕ ﻭﺃﻧﻧﺎ‬

‫ﺳﻧﻌﻭﺿﻪ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺑﺫﻝ ﺍﻟﺟﻬﺩ ﻓﻲ ﻋﻣﻠﻳﺔ ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﻣﻣﺗﻠﻛﺎﺕ ) ‪(‬‬
‫ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻷﻥ ﺧﻁﺭ ﺍﻟﺳﺭﻗﺔ ﺩﺍﺋﻣﺎ ً ﻣﻭﺟﻭﺩ ﻓﻳﺟﺏ ﺍﻟﺗﺩﺧﻝ‬
‫ﺍﻟﺳﺭﻳﻊ ﻭﺗﻔﺗﻳﺵ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺧﺎﺭﺟﻳﻥ ﺑﺩﻗﺔ ﺃﻛﺑﺭ ﻭﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﻣﺧﺎﺭﺝ‬
‫ﺍﻟﻔﻧﺩﻕ ﻻﺣﺗﻣﺎﻝ ﺗﻬﺭﻳﺏ ﺍﻟﻣﺳﺭﻭﻗﺎﺕ ﻣﻧﻬﺎ ﺃﻭ ﻣﻥ ﺍﻟﻧﻭﺍﻓﺫ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﻛﺗﺎﺑﺔ ﻭﺗﺳﺟﻳﻝ ﻣﺣﺿﺭ ﺍﻟﺗﺣﻘﻳﻕ ﻛﺎﻣﻼً‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﻋﻣﻝ ﻣﻠﻑ ﺧﺎﺹ ﻟﻛﻝ ﻣﻭﻅﻑ ﻓﻳﻪ ﺍﻷﻣﻭﺭ ﺍﻟﺟﻳﺩﺓ ﺍﻟﺗﻲ ﻗﺎﻡ ﺑﻬﺎ‬
‫)ﺍﻹﻳﺟﺎﺑﻳﺎﺕ ( ﻭﺍﻟﺳﻳﺋﺔ ) ﺍﻟﺳﻠﺑﻳﺎﺕ ( ﻭﻛﺗﺎﺑﺔ ﻧﺑﺫﺓ ﻣﺧﺗﺻﺭﺓ ﻋﻥ ﻛﻝ ﺣﺎﺩﺛﺔ‬
‫ﻟﻠﺭﺟﻭﻉ ﻟﻬﺎ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ﻓﻬﻲ ﺑﻣﺛﺎﺑﺔ ﺍﻟﺗﻐﺫﻳﺔ ﺍﻟﻌﻛﺳﻳﺔ ﻭﺇﻋﻁﺎء ﺗﺻﻭﺭ‬
‫ﻋﻥ ﻣﺎﺿﻲ ﺍﻟﻣﻭﻅﻑ‪.‬‬
‫‪ .8‬ﺃﺣﻳﺎﻧﺎ ً ﻗﺩ ﻳﺟﺩ ﻣﻭﻅﻑ ﺍﻟﻣﺻﺑﻐﺔ ﻣﻣﺗﻠﻛﺎﺕ ﺧﺎﺻﺔ ﺑﺎﻟﻧﺯﻳﻝ ﻓﻲ ﻣﻼﺑﺳﻪ ﻋﻧﺩﻣﺎ‬
‫ﻳﻌﻁﻳﻬﺎ ﻟﻪ ﺍﻟﻧـﺯﻳﻝ ﻟﻳﻧﻅﻔﻬﺎ ﻓﻔﻲ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻟﺔ ﻻ ﺗﻌﺗﺑﺭ ﻣﻔﻘﻭﺩﺍﺕ ﻷﻧﻧﺎ‬
‫ﻧﻌﺭﻑ ﺻﺎﺣﺑﻬﺎ ﻓﻳﺗﻡ ﻭﺿﻊ ﻫﺫﻩ ﺍﻷﻏﺭﺍﺽ ﻓﻲ ﻣﻐﻠﻑ ﻭﺇﻋﺎﺩﺗﻬﺎ ﻟﻠﻧﺯﻳﻝ ﻣﻊ‬
‫ﺫﻛﺭ ﺍﻟﻣﻛﺎﻥ ﺍﻟﺫﻱ ﻭﺟﺩﺕ ﻓﻳﻪ ﻭﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﻭﺟﺩﻫﺎ ﻭﺍﻟﻭﻗﺕ ﻭﺇﺑﻼﻍ‬
‫ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﺫﻟﻙ ﻟﻛﺗﺎﺑﺔ ﻣﻼﺣﻅﺔ ﻋﻧﻬﺎ ﻓﻲ ﺩﻓﺗﺭ ﻣﻼﺣﻅﺎﺗﻧﺎ ﺍﻟﺧﺎﺹ‪.‬‬
‫‪ .9‬ﺇﺫﺍ ﺩﺧﻝ ﺃﻱ ﻣﻭﻅﻑ ﻏﺭﻓﺔ ﻧﺯﻳﻝ ﻭﻭﺟﺩ ﺃﻱ ﺃﻏﺭﺍﺽ ﺛﻣﻳﻧﺔ ﻣﺗﺭﻭﻛﺔ‬
‫ﺑﻣﻛﺎﻥ ﻭﺍﺿﺢ ﻓﻳﺟﺏ ﻋﻠﻳﻪ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻟﻳﺻﻌﺩ ﺃﺣﺩﻫﻡ‬
‫ﻣﻊ ﺷﺎﻫﺩ ﺁﺧﺭ ﻣﻥ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﻭﺿﻊ ﺍﻷﻏﺭﺍﺽ ﻓﻲ ﺻﻧﺩﻭﻕ‬
‫ﺍﻷﻣﺎﻧﺎﺕ ﺍﻟﺫﻱ ﺑﺎﻟﻐﺭﻓﺔ ﻣﻊ ﺗﺣﺩﻳﺩ ﺭﻗﻡ ﺳﺭﻱ ﻣﻭﺟﻭﺩ ﻣﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻓﻘﻁ‬
‫ﻭﻛﺗﺎﺑﺔ ﻣﻼﺣﻅﺔ ﺑﺫﻟﻙ ﻟﻠﻧﺯﻳﻝ ﺑﺿﺭﻭﺭﺓ ﻣﺭﺍﺟﻌﺔ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻋﻠﻰ‬
‫ﻫﺎﺗﻔﻬﻡ ﻋﻧﺩ ﻋﻭﺩﺗﻪ ﻟﻔﺗﺢ ﺍﻟﺻﻧﺩﻭﻕ ﻭﺗﺳﻠﻳﻣﻪ ﺍﻷﻏﺭﺍﺽ ﺍﻟﺗﻲ ﺗﻡ ﻭﺿﻌﻬﺎ‬
‫ﺑﺎﻟﺻﻧﺩﻭﻕ ﺣﻔﺎﻅﺎ ﻋﻠﻳﻬﺎ ﺃﻣﺎ ﺇﺫﺍ ﻛﺎﻥ ﺻﻧﺩﻭﻕ ﺍﻷﻣﺎﻧﺎﺕ ﺍﻟﺫﻱ ﺑﺎﻟﻐﺭﻓﺔ ﻣﻐﻠﻕ‬
‫ﻓﻳﺟﺏ ﻋﻣﻝ ﻗﻔﻝ ﻣﺯﺩﻭﺝ ﻋﻠﻰ ﺍﻟﻐﺭﻓﺔ ﻭﺗﺭﻙ ﻣﻼﺣﻅﺔ ﻋﻠﻰ ﺍﻟﺑﺎﺏ ﻟﺿﺭﻭﺭﺓ‬
‫ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﻳﻣﻧﻊ ﻣﻧﻌﺎ ً ﺑﺎﺗﺎ ً ﻧﻘﻝ ﺃﻱ ﺃﺷﻳﺎء ﺛﻣﻳﻧﺔ‬
‫ﻟﺧﺎﺭﺝ ﺍﻟﻐﺭﻓﺔ‪.‬‬
‫‪ .10‬ﺇﺫﺍ ﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻰ ﺍﻟﻣﻔﻘﻭﺩ ﻭﺣﺿﺭ ﺻﺎﺣﺑﻪ ﻻﺳﺗﻼﻣﻪ ﻓﻳﺟﺏ ﺗﻌﺑﺋﺔ‬
‫ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ ﻭﺇﺭﻓﺎﻗﻪ ﻣﻊ ﻧﻣﻭﺫﺝ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﺍﻟﺗﻲ ﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻳﻬﺎ ﺃﻭ‬
‫‪applicable copyright law.‬‬

‫ﻧﻣﻭﺫﺝ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ‪.‬‬

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 ‫ﻧﻣﻭﺫﺝ ﺗﺳﻠﻳﻡ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﻷﺻﺣﺎﺑﻬﺎ‬
‫ﺍﻟﻳﻭﻡ __________‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﺗﺎﺭﻳﺦ __________‬
‫ﺍﻟﻭﻗﺕ __________‬
‫ﺍﻟﺭﻗﻡ ﺍﻟﺗﺳﻠﺳﻠﻲ ______________‬
‫ﻟﻘﺩ ﺗﻡ ﺗﺳﻠﻳﻡ ﺍﻟﺳﻳﺩ _________________ ﺭﻗﻡ ﻫﻭﻳﺗﻪ _________ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ‬
‫ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪_________________________ .1‬‬
‫‪_________________________ .2‬‬
‫‪_________________________ .3‬‬
‫ﻭﺍﻟﻣﺫﻛﻭﺭ ﻛﺎﻣﻝ ﺃﻭﺻﺎﻓﻬﺎ ﻓﻲ ﻧﻣﻭﺫﺝ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﺍﻟﺗﻲ ﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻳﻬﺎ ﻭﺭﻗﻣﻪ ﺍﻟﺗﺳﻠﺳﻠﻲ‬
‫ﺍﻟﺳﺎﺑﻕ____________‬
‫ﺍﺳﻡ ﺍﻟﻣﺳﺗﻠﻡ ــــــــــ ﺗﻭﻗﻳﻌﻪ ___________‬
‫ﺍﺳﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ _________ ﺗﻭﻗﻳﻌﻪ ___________‬
‫ﺍﺳﻡ ﺍﻟﺷﺎﻫﺩ ـــــــــــ ﺗﻭﻗﻳﻌﻪ___________‬
‫ﻣﻊ ﺿﺭﻭﺭﺓ ﺇﺭﻓﺎﻕ ﺻﻭﺭﺓ ﻋﻥ ﻫﻭﻳﺗﻪ ﻣﻊ ﺍﻟﺗﻘﺭﻳﺭ ﺍﻟﺳﺎﺑﻕ‪.‬‬
‫‪ .11‬ﺇﺫﺍ ﻏﺎﺩﺭ ﺍﻟﻣﺷﺗﻛﻲ ﺍﻟﻔﻧﺩﻕ ﺛﻡ ﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻰ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﻓﻳﺟﺏ ﺍﻻﺗﺻﺎﻝ‬
‫ﻣﻌﻪ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻑ ﺍﻟﻣﻭﺟﻭﺩ ﻟﺩﻳﻧﺎ ﻓﻲ ﻧﻣﻭﺫﺝ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﻭﻋﺩﻡ ﺇﺧﺑﺎﺭ ﺃﻱ‬
‫ﺃﺣﺩ ﻳﺭﺩ ﻋﻠﻳﻧﺎ ﺑﻬﻭﻳﺗﻧﺎ ﺃﻭ ﺍﻟﻬﺩﻑ ﻣﻥ ﺍﻻﺗﺻﺎﻝ ﻷﻧﻪ ﺍﺣﺗﻣﺎﻝ ﺍﻟﻣﺷﺗﻛﻲ ﻻ‬
‫ﻳﺭﻳﺩ ﺃﻥ ﻳﻌﺭﻑ ﺃﺣﺩ ﻣﻥ ﺃﻫﻠﻪ ﺃﻧﻪ ﻛﺎﻥ ﺑﻔﻧﺩﻗﻧﺎ ﺃﻭ ﺃﻧﻪ ﻧﺳﻲ ﻏﺭﺽ ﻣﻌﻳﻥ‬
‫ﻟﺩﻳﻧﺎ ﻭﻣﺣﺎﻭﻟﺔ ﺇﻋﺎﺩﺓ ﺍﻻﺗﺻﺎﻝ ﺑﻪ ﻣﺭﺓ ﺛﺎﻧﻳﺔ ﻭﻋﻧﺩﻣﺎ ﻳﺟﻳﺑﻧﺎ ﻳﺟﺏ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﺍﻟﺗﻌﺭﻳﻑ ﺑﻬﻭﻳﺗﻧﺎ‪.‬‬
‫‪ -‬ﺳﺅﺍﻟﻪ ﻋﻥ ﺻﻔﺎﺕ ﺍﻟﺷﻲء ﺍﻟﺫﻱ ﺑﻠﻐﻧﺎ ﻋﻥ ﻓﻘﺩﺍﻧﻪ ﻣﺭﺓ ﺃﺧﺭﻯ ﻟﻠﺗﺄﻛﺩ ﺃﻧﻪ ﻧﻔﺳﻪ‪.‬‬
‫‪ -‬ﺳﺅﺍﻟﻪ ﻋﻥ ﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ ﺃﺧﺭﻯ ﺗﺳﺎﻋﺩﻧﺎ ﻋﻠﻰ ﺍﻟﺗﺄﻛﺩ ﻣﻧﻪ ﻣﺛﻝ ﺭﻗﻡ ﻏﺭﻓﺗﻪ ﻭﻣﺩﺓ‬
‫ﺍﻟﺯﻳﺎﺭﺓ‪.‬‬
‫‪ -‬ﺇﺧﺑﺎﺭﻩ ﺑﺄﻧﻧﺎ ﻭﺟﺩﻧﺎ ﺍﻟﻣﻔﻘﻭﺩ ﻭﺑﻭﺍﺳﻁﺔ ﻣﻥ ﻭﺃﻳﻥ ﻭﻣﺗﻰ‪.‬‬
‫‪ -‬ﺳﺅﺍﻟﻪ ﻋﻥ ﺍﻟﻁﺭﻳﻘﺔ ﺍﻟﺗﻲ ﻳﺭﻏﺏ ﺑﺎﺳﺗﻼﻡ ﺍﻷﻏﺭﺍﺽ ﻓﻳﻬﺎ ﻭﺇﺧﺑﺎﺭﻩ ﺑﺗﻛﺎﻟﻳﻑ‬
‫ﺍﻟﺷﺣﻥ ﻭﺍﻟﻧﻘﻝ ﻭﺍﻻﺗﺻﺎﻻﺕ‪.‬‬
‫‪ -‬ﻣﻛﺗﺏ ﺍﻷﻣﺎﻧﺎﺕ ﺃﻭ ﺧﺩﻣﺔ ﺍﻟﻧﺯﻻء ﻫﻭ ﺍﻟﻣﺳﺅﻭﻝ ﻋﻥ ﺗﺄﻣﻳﻥ ﻧﻘﻝ ﺍﻷﻏﺭﺍﺽ‬
‫ﻭﺇﻳﺻﺎﻟﻬﺎ ﻷﺻﺣﺎﺑﻬﺎ ﻭﻟﻛﻥ ﻳﺟﺏ ﺗﻭﻗﻳﻊ ﻣﻭﻅﻑ ﺷﺭﻛﺔ ﺍﻟﻧﻘﻝ ﻋﻠﻰ ﺍﺳﺗﻼﻣﻪ‬
‫ﻟﻠﻣﻔﻘﻭﺩﺍﺕ ﻭﺍﻻﺣﺗﻔﺎﻅ ﺑﻪ ﻟﺩﻯ ﻗﺳﻣﻬﻡ ﻟﻛﻥ ﻳﺟﺏ ﺇﺭﻓﺎﻕ ﻧﺳﺧﺔ ﻣﻥ ﻫﺫﺍ‬
‫ﺍﻟﻭﺻﻝ ﻣﻊ ﺗﻘﺎﺭﻳﺭ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﺍﻟﺳﺎﺑﻘﺔ ﻹﻧﻬﺎء ﻭﺇﻏﻼﻕ ﺍﻟﻣﻠﻑ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .12‬ﻭﺑﺷﻛﻝ ﻋﺎﻡ ﻓﺈﻥ ﻫﻧﺎﻙ ﻣﺩﺓ ﻗﺎﻧﻭﻧﻳﺔ ﻟﻼﺣﺗﻔﺎﻅ ﺑﺎﻟﻣﻔﻘﻭﺩﺍﺕ ﻗﺑﻝ ﺗﺳﻠﻳﻣﻬﺎ ﻟﻣﻥ‬
‫ﻭﺟﺩﻫﺎ ﻭﻫﻲ ﺣﺳﺏ ﻗﻳﻣﺗﻬﺎ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
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 ‫‪ -‬ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﻏﻳﺭ ﺍﻟﻘﻳﻣﺔ )‪ (‬ﺃﻗﻝ ﻣﻥ ‪ 500‬ﺩﻭﻻﺭ ﺗﺳﻠﻡ‬
‫ﻟﻣﻥ ﻭﺟﺩﻫﺎ ﺑﻌﺩ ‪ 45‬ﻳﻭﻡ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﺍﻟﻘﻳﻣﺔ ) ‪ ‬ﺑﻳﻥ ‪ 500‬ﺇﻟﻰ ‪ 1000‬ﺩﻭﻻﺭ ﻭﺗﺳﻠﻡ‬

‫ﻟﻣﻥ ﻭﺟﺩﻫﺎ ﺑﻌﺩ ‪ 90‬ﻳﻭﻡ‪.‬‬
‫‪ -‬ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﺍﻟﻘﻳﻣﺔ ﺟﺩﺍً )‪ ‬ﺃﻛﺛﺭ ﻣﻥ ‪ 1000‬ﺩﻭﻻﺭ‬
‫ﺗﺳﻠﻡ ﻟﻣﻥ ﻭﺟﺩﻫﺎ ﺑﻌﺩ ‪ 180‬ﻳﻭﻡ ﻭﺗﺻﻭﺭ ﻭﻫﻲ ﻓﻲ ﻣﻛﺎﻧﻬﺎ ﻗﺑﻝ ﻭﺿﻌﻬﺎ ﻓﻲ‬
‫ﻏﺭﻓﺔ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ‪.‬‬
‫ﻭﺍﻟﻭﺣﻳﺩ ﺍﻟﺫﻱ ﻟﻪ ﺣﻕ ﺍﻟﺗﺛﻣﻳﻥ ‪ ‬ﻫﻭ ﻣﺩﻳﺭ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺫﻱ ﻳﻣﻛﻥ ﺃﻥ ﻳﻠﺟﺄ ﻟﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﻓﻲ ﻋﻣﻠﻳﺔ ﺗﻘﻳﻳﻣﻬﺎ ﻭﺃﻣﺎ ﻋﻣﻠﻳﺔ ﺍﻟﺗﺳﻠﻳﻡ ﻓﺗﺗﻡ‬
‫ﺧﻼﻝ ﺣﻔﻠﺔ ﻳﻘﻳﻣﻬﺎ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﺗﻘﺩﻳﺭﺍً ﻷﻣﺎﻧﺔ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻟﺗﺷﺟﻳﻊ ﺑﺎﻗﻲ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻰ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺗﺻﺭﻓﺎﺕ ﻭﺣﻔﺎﻅﺎ ً ﻋﻠﻰ ﺳﻣﻌﺔ ﻗﺳﻣﻧﺎ‪.‬‬
‫‪ .13‬ﺍﻟﻛﺣﻭﻝ ﻭﺍﻟﻁﻌﺎﻡ ﺍﻟﺫﻱ ﻳﺗﻡ ﺍﻟﻌﺛﻭﺭ ﻋﻠﻳﻪ ﻓﻲ ﻏﺭﻓﺔ ﺍﻟﻧﺯﻳﻝ ﻻ ﻳﻌﺗﺑﺭ ﻣﻔﻘﻭﺩﺍﺕ‬
‫ﻭﻳﺟﺏ ﺇﺗﻼﻓﻬﻡ ﻣﺑﺎﺷﺭﺓ‪.‬‬
‫‪ .14‬ﻳﺟﺏ ﺗﺭﺗﻳﺏ ﻏﺭﻓﺔ ﺍﻟﻣﻔﻘﻭﺩﺍﺕ ﻛﻝ ﻧﻬﺎﻳﺔ ﺳﻧﺔ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﺍﻟﻧﻅﺎﻡ ﻓﻳﻬﺎ‪.‬‬

‫ﺇﺟﺭﺍءﺍﺕ ﺣﺩﻭﺙ ﺧﻠﻝ )‪ ‬ﻓﻲ ﻣﻣﺗﻠﻛﺎﺕ‬

‫ﺍﻟﺿﻳﻭﻑ‪:‬‬
‫ﺭﻏﻡ ﺗﻼﻗﻲ ﺟﻣﻳﻊ ﺍﻷﻗﺳﺎﻡ ﺑﻬﺩﻑ ﻭﺍﺣﺩ ﻭﻫﻭ ﺗﺣﻘﻳﻕ ﺍﻟﺭﺑﺢ ﺍﻟﻣﺎﺩﻱ ﻭﺍﻟﻣﻌﻧﻭﻱ‬
‫ﻟﻠﻔﻧﺩﻕ ﻣﻥ ﺧﻼﻝ ﺭﺿﺎ ﺍﻟﺿﻳﻭﻑ ﻭﺗﻭﻓﻳﺭ ﺑﻳﺋﺔ ﻋﻣﻝ ﻣﺛﺎﻟﻳﺔ ﻭﺻﺣﻳﺔ ﻟﻠﻣﻭﻅﻔﻳﻥ ﺇﻻ‬
‫ﺃﻥ ﻫﺫﺍ ﺍﻟﻣﺟﺗﻣﻊ ﻛﻐﻳﺭﻩ ﻣﻥ ﺍﻟﻣﺟﺗﻣﻌﺎﺕ ﻳﻭﺟﺩ ﻓﻳﻪ ﺍﻟﻣﻔﻳﺩ ﻭﺍﻟﺿﺎﺭ‪ ،‬ﺍﻟﺻﺎﻟﺢ ﻭﺍﻟﺳﻳﺊ‬
‫ﻭﺍﻻﺧﺗﻼﻑ ﺑﺎﻟﻭﻅﺎﺋﻑ ﻭﺍﻟﻌﻣﻝ ﻭﺍﻟﻌﺎﺩﺍﺕ ﻭﺣﺗﻰ ﺍﻟﺷﻛﻝ ﻗﺩ ﻳﻛﻭﻥ ﺳﺑﺑﺎ ً ﻓﻲ ﻅﻬﻭﺭ‬
‫ﺍﻟﻌﺩﻳﺩ ﻣﻥ ﺍﻟﻣﺷﺎﻛﻝ ﺍﻟﻧﺎﺗﺟﺔ ﻋﻥ ﻫﺫﻩ ﺍﻻﺧﺗﻼﻓﺎﺕ ﺍﻟﺗﻲ ﺗﻅﻬﺭ ﺑﻁﺭﻕ ﺗﺧﺭﻳﺑﻳﺔ‬
‫ﻛﺎﻟﺗﻛﺳﻳﺭ ﺑﺩﺍﻓﻊ ﺍﻻﻧﺗﻘﺎﻡ ‪ ‬ﺃﻭ ﺍﻟﻐﻳﺭﺓ ‪ ‬ﻣﺛﻼً‬
‫ﻭﻫﺫﺍ ﺍﻟﺗﺧﺭﻳﺏ ﻗﺩ ﻳﻠﺣﻕ ﺿﺭﺭﺍً ﻓﻲ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﺫﺍ‬
‫ﻳﺟﺏ ﺯﻳﺎﺩﺓ ﺗﺭﻛﻳﺯ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻋﻠﻰ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﺿﻳﻭﻑ ﻭﺇﺫﺍ ﺣﺩﺙ ﺃﻱ ﺧﻠﻝ‬
‫ﺑﻬﺎ ﻓﻼ ﺑﺩ ﻣﻥ ﺍﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﻻ ﺗﺗﺣﺩﺙ ﻋﻥ ﺃﻱ ﺗﻌﻭﻳﺽ ﺃﻭ ﺗﺄﻣﻳﻥ ﺃﻭ ﺗﺧﺑﺭﻩ ﺑﺄﻥ ﺍﻟﺧﻁﺄ ﻋﻠﻰ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .2‬ﻳﺟﺏ ﺗﺻﻭﻳﺭ ﻫﺫﺍ ﺍﻟﺧﻠﻝ ﻭﻫﻭ ﻓﻲ ﻣﻛﺎﻧﺔ ﻗﺑﻝ ﺗﺣﺭﻳﻛﻪ ﺃﻭ ﻧﻘﻠﻪ ‪.‬‬
‫‪ .3‬ﺇﺑﻼﻍ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻳﻧﻭﺏ ﻋﻧﻪ ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .4‬ﻛﺗﺎﺑﺔ ﺗﻔﺎﺻﻳﻝ ﺍﻟﺣﺎﺩﺛﺔ ﻭﺍﻟﺗﺣﻘﻳﻕ ﺑﺎﻟﻣﺷﻛﻠﺔ‪.‬‬

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 ‫‪ .5‬ﺳﺅﺍﻟﻪ ﺇﺫﺍ ﻛﺎﻧﺕ ﻟﻪ ﺃﻱ ﻋﺩﺍﻭﺍﺕ ﺃﻭ ﻣﺷﺎﻛﻝ ﺃﺧﺭﻯ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .6‬ﺇﻋﻁﺎءﻩ ﻛﺭﺕ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﻁﻠﺏ ﻣﻧﻪ ﺑﻌﺩﻡ ﺍﻟﺗﺭﺩﺩ ﺑﺎﻻﺗﺻﺎﻝ ﺑﻪ ﻓﻲ ﺃﻱ ﻭﻗﺕ‬
‫ﻗﺩ ﻳﺗﺫﻛﺭ ﻓﻳﻪ ﺃﻱ ﻣﻌﻠﻭﻣﺔ ﺃﻭ ﻣﻼﺣﻅﺔ ‪.‬‬

‫ﺍﻟﺣﻳﻭﺍﻧﺎﺕ ) ‪‬‬
‫‪ .1‬ﻻ ﻳﺳﻣﺢ ﺑﺩﺧﻭﻝ ﺍﻟﺣﻳﻭﺍﻧﺎﺕ ﻷﻱ ﻣﺭﻓﻕ ﻣﻥ ﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ ﻣﻊ ﺍﻟﺿﻳﻭﻑ‪.‬‬
‫‪ .2‬ﻳﺳﻣﺢ ﻟﻛﻝ ﻏﺭﻓﺔ ﺑﺗﻭﺍﺟﺩ ﺣﻳﻭﺍﻥ ﻣﻌﻪ ﺷﺭﻳﻁﺔ ﺃﻥ ﻳﻛﻭﻥ ﺃﻟﻳﻔﺎ ً ﻭﺻﺎﺣﺑﻪ‬
‫ﻣﺳﻳﻁﺭ ﻋﻠﻳﻪ ﻭﻭﺯﻧﻪ ﻻ ﻳﺯﻳﺩ ﻋﻥ ‪7‬ﻛﻐﻡ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﻭﺿﻌﻬﺎ ﻓﻲ ﺃﻗﻔﺎﺹ ﺧﺎﺻﺔ )‪. ‬‬
‫‪ .4‬ﻋﻠﻰ ﺍﻟﺿﻳﻑ ﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ ﻓﻲ ﺣﺎﻟﺔ ﺇﺗﻼﻑ ﺍﻟﺣﻳﻭﺍﻥ ﺍﻟﺫﻱ ﻣﻌﻪ‬
‫ﻷﻱ ﻣﻣﺗﻠﻛﺎﺕ ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺇﺑﻼﻏﻬﻡ ﺑﺄﻓﺿﻝ ﻭﻗﺕ ﻟﺗﻧﻅﻳﻑ ﻏﺭﻓﺗﻪ ﺷﺭﻳﻁﺔ ﻭﺟﻭﺩ ﺍﻟﺿﻳﻑ ﻣﻌﻪ ﺃﻭ‬
‫ﺧﺭﻭﺝ ﺍﻟﺣﻳﻭﺍﻥ ﻣﻧﻬﺎ‪.‬‬
‫‪ .6‬ﻳﺟﺏ ﺇﺑﻼﻍ ﺍﻟﺿﻳﻑ ﺑﻬﺫﻩ ﺍﻟﻘﻭﺍﻧﻳﻥ ﻭﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻗﺑﻝ ﺣﺟﺯﻩ ﻟﻠﻐﺭﻓﺔ ﻭﺗﻭﻗﻳﻌﻪ‬
‫ﻋﻠﻰ ﺗﺣﻣﻝ ﻛﺎﻣﻝ ﺍﻟﻣﺳﺅﻭﻟﻳﺔ ﺗﺟﺎﻩ ﺃﻱ ﻣﺷﺎﻛﻝ ﻗﺩ ﻳﺗﺳﺑﺏ ﺑﻬﺎ ﻫﺫﺍ ﺍﻟﺣﻳﻭﺍﻥ ‪.‬‬
‫‪ .7‬ﻳﺟﺏ ﺃﻳﺿﺎ ً ﻭﺿﻊ ﻻﻓﺗﺔ ﻓﻳﻬﺎ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺳﺎﺑﻘﺔ ﻓﻲ ﻏﺭﻓﺔ ﺍﻟﺿﻳﻑ ﻗﺑﻝ‬
‫ﻭﺻﻭﻟﻪ‪.‬‬
‫‪ .8‬ﻳﺟﺏ ﻭﺿﻊ ﺇﺷﺎﺭﺓ ﻋﻠﻰ ﺑﺎﺏ ﺍﻟﻐﺭﻓﺔ ﺑﻭﺟﻭﺩ ﺣﻳﻭﺍﻥ ﺩﺍﺧﻝ ﺍﻟﻐﺭﻓﺔ ‪.‬‬
‫‪ .9‬ﻳﺟﺏ ﻋﻠﻰ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺇﺑﻼﻍ ﺟﻣﻳﻊ ﺍﻷﻗﺳﺎﻡ ﺑﻬﺫﻩ ﺍﻟﻣﻼﺣﻅﺔ ﻟﻠﺗﺄﻛﺩ ﻣﻥ‬
‫ﻭﺻﻭﻟﻬﺎ ﻟﻠﺟﻣﻳﻊ ﻟﻠﺣﺫﺭ ﻣﻥ ﺃﻱ ﻣﺷﺎﻛﻝ ﻗﺑﻝ ﺣﺩﻭﺛﻬﺎ‪.‬‬
‫‪ .10‬ﺍﻟﺧﺩﻣﺎﺕ ﺍﻟﻣﻣﻛﻥ ﺗﻘﺩﻳﻣﻬﺎ ﻟﻠﺿﻳﻑ ﺍﻟﺫﻱ ﻣﻌﻪ ﺣﻳﻭﺍﻥ‪‬‬
‫‪ -‬ﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ‪.‬‬
‫‪ -‬ﺻﻧﺎﺩﻳﻕ ﻭﺃﻗﻔﺎﺹ‪.‬‬
‫‪ -‬ﺃﻟﻌﺎﺏ )‪ ‬ﺧﺎﺻﺔ ﺑﻬﻡ‪.‬‬
‫‪ -‬ﻁﺑﻳﺏ ﺑﻳﻁﺭﻱ ‪.‬‬
‫‪ .11‬ﻳﺟﺏ ﺇﻏﻼﻕ ﻧﻭﺍﻓﺫ ﻫﺫﻩ ﺍﻟﻐﺭﻓﺔ ﻟﻌﺩﻡ ﺧﺭﻭﺝ ﺍﻟﺣﻳﻭﺍﻥ ﻣﻧﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .12‬ﻭﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻧﻬﺎ ﻏﻳﺭ ﻣﻌﺭﺿﺔ ﻟﻠﺳﺭﻗﺔ ﻭﺁﻣﻧﺔ ﻭﺗﺄﻣﻳﻥ ﺗﻬﻭﻳﺔ ﻛﺎﻓﻳﺔ‬
‫ﻭﺻﺣﻳﺔ ﻟﻬﺎ‪.‬‬
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 ‫ﺇﻋﺎﺩﺓ ﺍﻻﺳﺗﺧﺩﺍﻡ ﻭﺍﻻﺳﺗﻔﺎﺩﺓ )‪‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻗﺳﻣﺎ ً ﺇﻧﺗﺎﺟﻳﺎ ً ﻛﻐﻳﺭﻩ ﻣﻥ ﺍﻷﻗﺳﺎﻡ ﻭﺍﻟﺣﻔﺎﻅ‬
‫ﻋﻠﻰ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﻫﻭ ﺇﻧﺗﺎﺝ ﺑﺣﺩ ﺫﺍﺗﻪ ﺧﺎﺻﺔ ﻭﺃﻥ ﺑﻌﺽ ﺍﻟﻣﻣﺗﻠﻛﺎﺕ ﻏﺎﻟﻳﺔ‬
‫ﺍﻟﺛﻣﻥ ﻭﻏﻼء ﻗﻁﻌﻬﺎ ﺍﻟﺑﺩﻳﻠﺔ ﻫﺫﺍ ﺇﺫﺍ ﺗﻭﻓﺭﺕ ﺑﺎﻹﺿﺎﻓﺔ ﻻﺭﺗﻔﺎﻉ ﺗﻛﻠﻔﺔ ﺇﺻﻼﺣﻬﺎ‬
‫ﻭﺍﻟﺗﻌﻁﻝ ﺍﻟﺣﺎﺻﻝ ﻭﺍﻟﺗﺄﺧﻳﺭ ﻓﻲ ﺍﻟﻌﻣﻝ ﻟﺫﻟﻙ ﻓﻣﻥ ﻭﻅﺎﺋﻑ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﻫﺫﻩ ﺍﻟﻣﻣﺗﻠﻛﺎﺕ ﻭﺃﻭﻟﻬﺎ ﺍﻟﻭﺭﻕ ﻭﻋﺩﻡ ﺍﻟﺗﺑﺫﻳﺭ ﺃﻭ ﺍﻹﺳﺭﺍﻑ ﻭﺍﻟﻛﺗﺎﺑﺔ‬
‫ﻋﻠﻰ ﺍﻟﺟﻬﺗﻳﻥ ﻭﺍﺳﺗﻐﻼﻝ ﺍﻟﺻﻔﺣﺔ ﻛﺎﻣﻠﺔ ﻗﺑﻝ ﺭﻣﻳﻬﺎ‪.‬‬
‫ﻓﺎﻟﻧﺟﺎﺡ ﻫﻭ ﻧﺗﻳﺟﺔ ﺟﻬﺩ ﻣﺷﺗﺭﻙ ) ‪ ‬ﻭﺣﺗﻰ ﺑﻌﺩ‬
‫ﺍﻻﺳﺗﻐﻼﻝ ﺍﻟﻛﺎﻣﻝ ﻟﻠﻭﺭﻗﺔ ﻳﺟﺏ ﺇﺗﻼﻓﻬﺎ ﺑﺗﻣﺯﻳﻘﻬﺎ ﻣﺛﻼ ﻟﻘﻁﻊ ﺻﻐﻳﺭﺓ ﻭﻋﺩﻡ ﺭﻣﻳﻬﺎ‬
‫ﻛﻣﺎ ﻫﻲ ﻻﺣﺗﻭﺍﺋﻬﺎ ﻋﻠﻰ ﻣﻌﻠﻭﻣﺎﺕ ﻋﻥ ﺍﻟﻔﻧﺩﻕ ﻭﺭﻣﻳﻬﺎ ﻓﻲ ﺳﻠﺔ ﺍﻟﻧﻔﺎﻳﺎﺕ ﺍﻟﺧﺎﺻﺔ‬
‫ﺑﺈﻋﺎﺩﺓ ﺍﻟﺗﺩﻭﻳﺭ ﻭﺍﻻﺳﺗﻔﺎﺩﺓ ﻭﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺃﻣﻥ ﻭﺳﻼﻣﺔ ﺍﻟﺑﻳﺋﺔ ﻭﻋﺩﻡ ﺗﻠﻭﺛﻬﺎ‬
‫‪ ‬ﻭﺧﻼﻑ ﺫﻟﻙ ﻳﺗﻌﺭﺽ ﺍﻟﻣﻭﻅﻑ ﻟﻠﻣﺳﺅﻭﻟﻳﺔ ﻷﻥ ﺍﻹﺳﺭﺍﻑ‬
‫ﻭﺍﻟﺗﺑﺫﻳﺭ ﻗﺩ ﻳﺅﺩﻱ ﻟﻠﺧﺳﺎﺭﺓ ﻣﺛﻝ ﺯﻳﺎﺩﺓ ﻗﻳﻣﺔ ﺍﻟﻔﻭﺍﺗﻳﺭ ﻭﺍﻟﻣﺻﺎﺭﻳﻑ ﻭﺗﻘﻠﻳﻝ ﺍﻷﺭﺑﺎﺡ‬
‫)‪‬‬

‫ﺳﻳﺎﺳﺔ ﺍﻟﻔﻧﺩﻕ‪‬‬
‫ﺗﺟﺎﻩ ﺑﻌﺽ ﺍﻷﻣﻭﺭ ﺍﻟﻬﺎﻣﺔ‪:‬‬
‫ﻟﻘﺩ ﺗﻡ ﺍﺧﺗﻳﺎﺭ ﻫﺫﻩ ﺍﻟﻣﻭﺍﺿﻳﻊ ﺍﻟﺗﺎﻟﻳﺔ ﻷﻫﻣﻳﺗﻬﺎ ﺗﺣﺩﻳﺩﺍً ﻣﻊ ﻭﺟﻭﺏ ﺗﻭﻗﻳﻊ ﺟﻣﻳﻊ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻳﻬﺎ ﻓﻲ ﻣﻳﺛﺎﻕ ﺍﻟﻌﻣﻝ ﺍﻟﺧﺎﺹ ﺑﺎﻟﻔﻧﺩﻕ ﻋﻧﺩ ﺗﻭﻅﻳﻔﻬﻡ ﻭﻋﻠﻰ ﻣﻭﻅﻑ‬
‫ﺍﻷﻣﻥ ﺃﻥ ﻳﻛﻭﻥ ﻛﺑﺎﻗﻲ ﺭﺅﺳﺎء ﺍﻷﻗﺳﺎﻡ ﺣﺎﺯﻣﺎ ً ﻓﻲ ﻣﺛﻝ ﻫﺫﻩ ﺍﻷﻣﻭﺭ ﻣﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ .1‬ﺍﻟﻣﺧﺩﺭﺍﺕ ﻭﺍﻟﻛﺣﻭﻝ‪‬‬
‫ﻳﻣﻧﻊ ﺗﻌﺎﻁﻲ ﺃﻭ ﺇﺧﻔﺎء ﺃﻭ ﺗﻭﺯﻳﻊ ﺃﻭ ﻧﻘﻝ ﺃﻭ ﺗﺻﻧﻳﻊ ﺃﻭ ﺑﻳﻊ ﺍﻟﻣﺧﺩﺭﺍﺕ‬
‫ﻭﺍﻟﻛﺣﻭﻝ ﺑﺎﻟﻔﻧﺩﻕ ﺃﻭ ﺃﺩﻭﺍﺗﻬﺎ ﻭﻳﻣﻧﻊ ﺇﺣﺿﺎﺭﻫﺎ ﻟﻠﻔﻧﺩﻕ ﺃﻭ ﺍﻟﺣﺿﻭﺭ ﻟﻠﺩﻭﺍﻡ ﺇﺫﺍ ﻛﺎﻥ‬
‫ﺍﻟﻣﻭﻅﻑ ﺗﺣﺕ ﺗﺄﺛﻳﺭﻫﺎ ﻭﻳﺷﻣﻝ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺍﻟﻌﻘﺎﻗﻳﺭ ﻭﺍﻟﻭﺻﻔﺎﺕ ﺍﻟﻁﺑﻳﺔ ﺍﻟﺗﻲ‬
‫ﻳﺣﺻﻝ ﻋﻠﻳﻬﺎ ﺍﻟﻣﻭﻅﻑ ﺑﺻﻔﺔ ﻏﻳﺭ ﻗﺎﻧﻭﻧﻳﺔ‪.‬‬
‫ﻭﺩﻭﺭ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻫﻧﺎ ﻫﻭ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻣﺎ ﺳﺑﻕ ﻭﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﻣﻭﺍﺩ ﺳﺑﻕ‬
‫ﺫﻛﺭﻫﺎ ﺑﺎﻟﻔﻧﺩﻕ ﻣﻊ ﺃﻱ ﻣﻭﻅﻑ ﺃﻭ ﺗﻌﺎﻁﻳﻪ ﻟﻬﺎ ﻭﻛﻣﺎ ﻳﺣﻕ ﻟﻠﻔﻧﺩﻕ ﺇﺟﺭﺍء ﻋﻣﻠﻳﺔ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻔﺣﺹ ﺍﻟﻣﻔﺎﺟﺊ ﻭﺍﻟﻌﺷﻭﺍﺋﻲ ﻷﻱ ﺷﺧﺹ ﻳﺷﺗﺑﻪ ﺑﻪ ﻭﻣﻥ ﺍﻷﻋﺭﺍﺽ ﺍﻟﺗﻲ ﺗﺳﺎﻋﺩ‬

‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻋﻠﻰ ﻛﺷﻑ ﺍﻟﻣﺗﻌﺎﻁﻲ ﻫﻲ‪:‬‬
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 ‫‪ -‬ﺷﻡ ﺭﺍﺋﺣﺔ ﺍﻟﻛﺣﻭﻝ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﺗﺻﺭﻓﺎﺕ ﺍﻟﻣﻭﻅﻑ ﺍﻟﻐﺭﻳﺑﺔ ﻭﻗﺩ ﺗﺗﺿﻣﻥ ﺇﺣﺩﺍﺙ ﺧﻠﻝ ﺑﺎﻟﻧﻅﺎﻡ‪.‬‬

‫‪ -‬ﺍﻟﺷﺟﺎﺭ ﻭﺍﻟﻌﻧﻑ ﺑﺩﻭﻥ ﻣﺑﺭﺭ‪.‬‬
‫‪ -‬ﺍﺣﻣﺭﺍﺭ ﺍﻟﻌﻳﻧﻳﻥ ﻭﺍﺗﺳﺎﻉ ﺍﻟﺣﺩﻗﺔ‪.‬‬
‫‪ -‬ﺍﺧﺗﻼﻝ ﺍﻟﺗﻭﺍﺯﻥ ﺑﺎﻟﺳﻳﺭ ﻭﺍﻟﺣﺭﻛﺔ‪.‬‬
‫‪ -‬ﻋﺩﻡ ﻭﺿﻭﺡ ﻭﺗﺩﺍﺧﻝ ﺍﻟﻛﻼﻡ‪.‬‬
‫‪ -‬ﻭﺟﻭﺩ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﻣﻭﺍﺩ ﻣﻊ ﺍﻟﻣﻭﻅﻑ‪.‬‬
‫‪ -‬ﺍﻟﻁﻠﺏ ﻣﻥ ﺍﻟﻣﻭﻅﻑ ﺑﺎﻟﻘﻳﺎﻡ ﺑﺑﻌﺽ ﺍﻷﻣﻭﺭ ﺍﻟﺗﻲ ﺗﻛﺷﻑ ﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ ﻣﺛﻝ‬
‫ﻣﺭﺍﻗﺑﺔ ﺣﺭﻛﺔ ﺍﻟﻘﻠﻡ ﺃﻭ ﺍﻟﻭﻗﻭﻑ ﺩﺍﺧﻝ ﻣﺭﺑﻊ ﻭﺍﻟﺛﺑﺎﺕ ﺩﻭﻥ ﺍﻟﺧﺭﻭﺝ ﻋﻧﻪ‪.‬‬
‫‪ -‬ﺳﺅﺍﻟﻪ ﻋﻥ ﺃﻱ ﺃﻣﻭﺭ ﻗﺩ ﺗﻭﻗﻌﻪ ﺑﺎﻟﺧﻁﺄ‪.‬‬
‫‪ .2‬ﺍﻟﺩﻭﺍﻡ ﺍﻟﺭﺳﻣﻲ‪:‬‬
‫ﻧﺟﺎﺡ ﺍﻟﻔﻧﺩﻕ ﻳﻌﺗﻣﺩ ﻋﻠﻰ ﺍﻟﺗﻌﺎﻭﻥ ﻭﺍﻟﺟﻬﺩ ﺍﻟﻣﺷﺗﺭﻙ ﺍﻟﻣﻭﺣﺩ ﻭﺍﻟﺩﻭﺍﻡ ﺍﻟﻣﻧﺗﻅﻡ‬
‫ﻭﺍﻻﻟﺗﺯﺍﻡ ﺑﻣﻭﺍﻋﻳﺩ ﺍﻟﺣﺿﻭﺭ ﻭﺍﻟﻣﻐﺎﺩﺭﺓ ﻭﺫﻟﻙ ﻳﺳﺎﻋﺩ ﻋﻠﻰ ﺗﺣﺳﻳﻥ ﺟﻭﺩﺓ ﺍﻟﻌﻣﻝ‬
‫ﻓﻐﻳﺎﺏ ﺃﻱ ﻣﻭﻅﻑ ﻳﺿﻳﻑ ﻋﺑﺊ ﻋﻠﻰ ﺑﺎﻗﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻓﻲ ﻗﺳﻣﻪ ﻭﻓﻲ ﺃﺻﻌﺏ‬
‫ﺍﻟﻅﺭﻭﻑ ﻳﺟﺏ ﺗﺑﻠﻳﻎ ﺍﻟﻣﺷﺭﻑ ﻋﻧﺩ ﻋﺩﻡ ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﺣﺿﻭﺭ ﻗﺑﻝ ﻣﺎ ﻻ ﻳﻘﻝ ﻋﻥ‬
‫‪ 4‬ﺳﺎﻋﺎﺕ ﻭﺇﺑﻼﻏﻪ ﺑﺎﻷﺳﺑﺎﺏ ﻭﻻ ﻳﻘﺑﻝ ﺍﻟﺑﺭﻳﺩ ﺍﻟﺻﻭﺗﻲ ﻭﺇﺫﺍ ﺍﺗﺻﻝ ﺍﻟﻣﻭﻅﻑ ﻭﻟﻡ‬
‫ﻳﺟﺩ ﻣﺳﺅﻭﻝ ﻗﺳﻣﻪ ﻳﻣﻛﻧﻪ ﺇﺑﻼﻍ ﻣﺩﻳﺭ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﻭﺩﻭﺭ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻫﻭ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﻳﺟﺏ ﺍﻟﺗﺯﺍﻡ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺧﺗﻡ ﺑﻁﺎﻗﺎﺗﻬﻡ ﺍﻟﻣﻣﻐﻧﻁﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﺩﻭﺍﻡ‬
‫ﻭﻛﺗﺎﺑﺔ ﺃﺳﻣﺎﺋﻬﻡ ﻓﻲ ﻛﺷﻑ ﺍﻟﺩﻭﺍﻡ ﺍﻟﻣﻭﺟﻭﺩ ﻓﻲ ﻗﺳﻣﻬﻡ ﻛﺎﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫ﻭﻗﺕ‬ ‫ﻭﻗﺕ‬ ‫ﺍﻟﻳﻭﻡ‬

‫ﻣﻼﺣﻅﺎﺕ‬ ‫ﺍﻟﺗﻭﻗﻳـﻊ‬ ‫ﺍﻟﺧﺭﻭﺝ‬ ‫ﺍﻟﺗﻭﻗﻳـﻊ‬ ‫ﺍﻟﺩﺧﻭﻝ‬ ‫ﺍﻟﺗﺎﺭﻳﺦ‬
‫ﺍﺳـﻡ ﺍﻟﻣﻭﻅــﻑ‬
‫‪applicable copyright law.‬‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﻳﺟﺏ ﻣﺳﺎﻋﺩﺓ ﺃﻱ ﻣﻭﻅﻑ ﻳﺗﺻﻝ ﻟﻁﻠﺏ ﺇﺟﺎﺯﺓ ﻭﺍﺗﺑﺎﻉ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬

‫ﺃ‪ -‬ﺣﻭﻝ ﺍﻟﻣﻛﺎﻟﻣﺔ ﻟﻘﺳﻡ ﺍﻟﻣﻭﻅﻑ‪.‬‬
‫ﺏ‪ -‬ﺇﺫﺍ ﻟﻡ ﻳﺟﺩ ﺃﺣﺩ ﺣﻭﻟﻪ ﻟﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺃﻭ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ‪.‬‬
‫ﺝ‪ -‬ﺇﺫﺍ ﻟﻡ ﻳﺟﺩ ﺃﺣﺩ ﺍﻣﻸ ﺍﻟﻧﻣﻭﺫﺝ ﺍﻟﺗﺎﻟﻲ‪:‬‬

‫__________‬ ‫ﺍﻟﻳﻭﻡ‬
‫ﺍﻟﺗﺎﺭﻳﺦ __________‬
‫ﺍﺳﻡ ﺍﻟﻣﻭﻅﻑ ﺍﻟﻣﺗﺻﻝ ______________________‬ ‫•‬
‫______________________‬ ‫ﺍﻟﺭﻗﻡ ﺍﻟﻭﻅﻳﻔﻲ‬ ‫•‬
‫______________________‬ ‫ﻭﻗﺕ ﺍﻻﺗﺻﺎﻝ‬ ‫•‬
‫______________________‬ ‫ﺍﺳﻡ ﻣﺷﺭﻑ ﻗﺳﻣﻪ‬ ‫•‬
‫ﻭﻗﺕ ﻭﺭﺩﻳﺔ ﺍﻟﻣﻭﻅﻑ ______________________‬ ‫•‬
‫ﻣﺩﺓ ﺍﻹﺟﺎﺯﺓ ﺍﻟﻣﻁﻠﻭﺑﺔ ﻣﻥ ﺍﻟﺳﺎﻋﺔ ______ ﺣﺗﻰ ﺍﻟﺳﺎﻋﺔ ـــ‬ ‫•‬
‫______________________‬ ‫ﺳﺑﺏ ﺍﻟﻐﻳﺎﺏ‬ ‫•‬
‫______________________‬ ‫ﺭﻗﻡ ﺍﻟﻬﺎﺗﻑ‬ ‫•‬

‫______________________‬ ‫ﻣﻼﺣﻅﺎﺕ‪:‬‬

‫ﻭﺃﻧﺕ ﺑﺩﻭﺭﻙ ﺣﺎﻭﻝ ﺇﻋﺎﺩﺓ ﺍﻻﺗﺻﺎﻝ ﺑﻣﺷﺭﻑ ﻗﺳﻣﻪ ﻭﺇﻋﻁﺎءﻩ ﻧﺳﺧﺔ ﻋﻥ ﻫﺫﺍ‬
‫ﺍﻟﻧﻣﻭﺫﺝ ﺛﻡ ﺳﺟﻝ ﺑﻧﺳﺧﺔ ﻗﺳﻣﻙ ﻓﻲ ﺧﺎﻧﺔ ﺍﻟﻣﻼﺣﻅﺎﺕ ﺍﺳﻡ ﺍﻟﻣﺷﺭﻑ ﺍﻟﺫﻱ ﺑﻠﻐﺗﻪ‬
‫ﻭﺍﻟﻭﻗﺕ‬
‫‪ -‬ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺩﻭﺍﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻭﺟﻭﺩﻫﻡ ﻓﻲ ﻣﻛﺎﻧﻬﻡ‪.‬‬
‫‪ -‬ﻳﻣﻧﻊ ﺗﺑﺩﻳﻝ ﺍﻟﻭﺭﺩﻳﺎﺕ ﺃﻭ ﺍﻟﺩﻭﺍﻡ ﻭﺍﻹﺟﺎﺯﺍﺕ ﺩﻭﻥ ﺇﺑﻼﻍ ﻣﺳﺑﻕ ﻟﻠﻣﺷﺭﻑ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﺟﻭﺩ ﺗﺻﺭﻳﺢ ﻣﻐﺎﺩﺭﺓ ﻣﻊ ﺃﻱ ﻣﻭﻅﻑ ﻳﺭﻳﺩ ﻣﻐﺎﺩﺭﺓ ﺍﻟﻔﻧﺩﻕ ﻓﻲ‬
‫ﻏﻳﺭ ﻭﻗﺗﻪ ﻭﻣﺗﺎﺑﻌﺗﻪ ﻟﺣﻳﻥ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻭﻗﺕ ﺍﻟﺭﺟﻭﻉ‪.‬‬
‫‪applicable copyright law.‬‬

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‫‪Account: ns224396‬‬
 ‫‪ -‬ﺍﻟﺗﻭﻋﻳﺔ ﺑﺿﺭﻭﺭﺓ ﻋﺩﻡ ﺇﻋﺎﺭﺓ ﺍﻟﺑﻁﺎﻗﺎﺕ ﺍﻟﺷﺧﺻﻳﺔ ﺍﻟﻣﻣﻐﻧﻁﺔ ﻷﺣﺩ‬
‫ﻭﺿﺭﻭﺭﺓ ﺍﻟﺣﻔﺎﻅ ﻋﻠﻳﻬﺎ ﺳﻠﻳﻣﺔ ﻭﻧﻅﻳﻔﺔ ﻭﺇﻋﺎﺩﺗﻬﺎ ﻟﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻧﺩ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺇﻧﻬﺎء ﺍﻟﺧﺩﻣﺔ ﻓﻬﻲ ﺑﻣﺛﺎﺑﺔ ﺍﻟﻌﻬﺩﺓ‪.‬‬

‫‪ -‬ﺍﻟﺩﺧﻭﻝ ﻭﺍﻟﺧﺭﻭﺝ ﻣﻥ ﻣﺩﺧﻝ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻓﻘﻁ ﻭﺃﻱ ﻣﻭﻅﻑ ﻳﻐﺎﺩﺭ ﺍﻟﻔﻧﺩﻕ ﺑﻌﺩ‬
‫ﺍﻧﺗﻬﺎء ﻭﺭﺩﻳﺗﻪ ﺑﺳﺎﻋﺔ ﻓﺄﻛﺛﺭ ﻳﺣﻕ ﻟﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺇﻳﻘﺎﻓﻪ ﻭﺳﺅﺍﻟﻪ ﻋﻥ ﺳﺑﺏ‬
‫ﺗﺄﺧﺭﻩ‪.‬‬
‫‪ -‬ﺑﺎﻟﻧﺳﺑﺔ ﻟﺳﻳﺎﺳﺔ ﺍﻟﺩﻭﺍﻡ ﺍﻹﺿﺎﻓﻲ ﻓﻳﺗﻡ ﺍﻟﺗﻧﺳﻳﻕ ﺑﻳﻥ ﻛﻝ ﻣﻭﻅﻑ ﻭﻣﺳﺅﻭﻝ‬
‫ﻗﺳﻣﻪ ﻋﻠﻰ ﺫﻟﻙ ﺿﻣﻥ ﻗﻭﺍﻧﻳﻥ ﺍﻟﻌﻣﻝ ﻭﺍﻟﻌﻣﺎﻝ‪.‬‬
‫‪ .3‬ﻣﻁﻌﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ‪:‬‬
‫‪ -‬ﻫﺫﺍ ﺍﻟﻣﻁﻌﻡ ﻣﺧﺻﺹ ﻟﻠﻣﻭﻅﻔﻳﻥ ﻓﻘﻁ ﻭﻳﻣﻧﻊ ﺩﺧﻭﻝ ﺍﻟﺯﻭﺍﺭ ﻟﻪ ﺃﻭ ﺍﻷﺻﺩﻗﺎء‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺯﺍﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻣﻭﺍﻋﻳﺩ ﺍﻟﺣﺿﻭﺭ ﻭﺍﻟﺧﺭﻭﺝ ﻭﺍﻟﻣﺣﺎﻓﻅﺔ ﻓﻳﻪ‬
‫ﻋﻠﻰ ﺍﻵﺩﺍﺏ ﺍﻟﻌﺎﻣﺔ ﻭﺍﻟﻧﻅﺎﻓﺔ ﻭﻋﺩﻡ ﺍﻟﺗﺧﺭﻳﺏ ﺃﻭ ﺇﻟﺣﺎﻕ ﺍﻟﺿﺭﺭ‬
‫ﺑﺎﻟﻣﻭﺟﻭﺩﺍﺕ‪.‬‬
‫‪ -‬ﻻ ﻳﺟﻭﺯ ﺗﻧﺎﻭﻝ ﺍﻟﻁﻌﺎﻡ ﺧﺎﺭﺝ ﻫﺫﺍ ﺍﻟﻣﻁﻌﻡ‪.‬‬
‫‪ -‬ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﻼﺣﻅﺔ ﻁﺭﻳﻘﺔ ﺗﺻﺭﻑ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻓﻳﻣﺎ ﺑﻳﻧﻬﻡ ﻷﻥ‬
‫ﺍﻟﻣﻁﻌﻡ ﻫﻭ ﺑﻣﺛﺎﺑﺔ ﻣﻠﺗﻘﻰ ﻟﻛﻝ ﺍﻷﻗﺳﺎﻡ ﻭﺳﻳﻛﻭﻥ ﺑﻪ ﻋﺩﺩ ﻛﺑﻳﺭ ﻣﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ -‬ﻗﺭﺍءﺓ ﻟﻭﺣﺔ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻭﺍﻹﻋﻼﻧﺎﺕ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻓﻳﻪ‪.‬‬
‫‪ -‬ﻟﻛﻝ ﻣﻭﻅﻑ ﻭﺟﺑﺔ ﻭﺍﺣﺩﺓ ﻳﻭﻣﺎ ً ﺧﻼﻑ ﺫﻟﻙ ﻳﺟﺏ ﻋﻠﻰ ﺍﻟﻣﻭﻅﻑ ﻣﺭﺍﺟﻌﺔ‬
‫ﻣﺳﺅﻭﻝ ﻗﺳﻣﻪ ﺍﻟﺫﻱ ﻳﻘﻭﻡ ﺑﺎﻟﺗﻧﺳﻳﻕ ﻣﻊ ﻣﺩﻳﺭ ﺍﻟﻣﻁﻌﻡ ﺍﻟﻣﺳﺅﻭﻝ ﻭﻣﺭﺍﻗﺏ‬
‫ﺍﻟﻛﻠﻑ ﻷﺧﺫ ﺑﻁﺎﻗﺔ ﻭﺟﺑﺔ ﺇﺿﺎﻓﻳﺔ‪.‬‬
‫‪ .4‬ﻋﻼﻗﺔ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫ﺑﺑﻌﺿﻬﻡ‪:‬‬
‫ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﻼﺣﻅﺔ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻗﺎﺭﺏ ﻓﻲ ﺍﻟﻘﺳﻡ ﺍﻟﻭﺍﺣﺩ ﺇﻻ ﻓﻲ ﺣﺎﻟﺔ ﺍﻷﺯﻭﺍﺝ ﺍﻟﺫﻳﻥ‬
‫ﺗﻌﺭﻓﻭﺍ ﻋﻠﻰ ﺑﻌﺿﻬﻡ ﺑﺎﻟﻔﻧﺩﻕ ﺛﻡ ﺗﺯﻭﺟﻭﺍ ﻓﻳﺟﺏ ﺃﻥ ﻻ ﻳﻛﻭﻧﻭﺍ ﺑﻘﺳﻡ ﻭﺍﺣﺩ‬
‫ﻭﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﺗﺄﺛﻳﺭ ﻟﺗﻠﻙ ﺍﻟﻌﻼﻗﺔ ﻋﻠﻰ ﻋﻣﻠﻬﻡ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﻳﺩ ﻋﻠﻰ ﺧﺻﻭﺻﻳﺔ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ‪ ‬ﻭﻋﺩﻡ ﺍﻧﺗﻬﺎﻛﻬﺎ ﺑﻐﺽ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻧﻅﺭ ﻋﻥ ﻭﻅﻳﻔﺗﻪ ﺃﻭ ﻫﻭﻳﺗﻪ‪.‬‬

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‫‪Account: ns224396‬‬
 ‫‪ -‬ﻣﻼﺣﻅﺔ ﺃﻱ ﻋﻼﻗﺔ ﻏﺭﻳﺑﺔ ﺑﻳﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻷﻧﻪ ﺇﺫﺍ ﻛﺎﻧﺕ ﻫﻧﺎﻙ ﺃﻱ ﻋﺩﺍﻭﺓ‬
‫ﺑﻳﻧﻬﻡ ﻓﻣﻥ ﺍﻟﻣﻣﻛﻥ ﺣﺩﻭﺙ ﻣﺷﺎﻛﻝ ﻭﺇﺫﺍ ﻛﺎﻧﺕ ﻋﻼﻗﺔ ﺇﻳﺟﺎﺑﻳﺔ ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻋﻠﻰ ﺍﻟﺣﻕ ﻓﻼ ﻳﺗﻡ ﺍﻻﺗﻔﺎﻕ ﺑﻳﻧﻬﻡ ﺿﺩ ﻣﺻﻠﺣﺔ ﺍﻟﻌﻣﻝ ﺃﻭ ﺍﻟﻘﻳﺎﻡ ﺑﺄﻱ ﻋﻣﻝ‬
‫ﺗﺧﺭﻳﺑﻲ‪.‬‬
‫‪ -‬ﺃﻱ ﻋﻼﻗﺔ ﻣﺑﺎﻟﻎ ﻓﻳﻬﺎ ﺑﻳﻥ ﺍﻟﺟﻧﺳﻳﻥ ﻳﺟﺏ ﺗﺑﻠﻳﻎ ﻣﺳﺅﻭﻟﻳﻥ ﺃﻗﺳﺎﻣﻬﻡ ﻋﻧﻬﻡ‬
‫ﻭﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﻣﻌﺭﻓﺔ ﻁﺑﻳﻌﺔ ﺍﻟﺗﺷﺎﺑﻪ ﻭﺍﻟﻌﻼﻗﺔ ﺑﻳﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻣﺛﻝ ﻣﻭﺍﻗﻊ ﺍﻟﺳﻛﻥ‬
‫ﻭﺍﻟﺩﺭﺍﺳﺔ ‪ ....‬ﺍﻟﺦ ﻭﺗﺣﺭﻱ ﺍﻟﻌﻼﻗﺔ ﺑﻳﻧﻬﻡ ﺣﺗﻰ ﻓﻲ ﺧﺎﺭﺝ ﺍﻟﻔﻧﺩﻕ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﻳﺩ ﻋﻠﻰ ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﺣﺗﺭﺍﻡ ﺍﻟﺟﻣﻳﻊ ﻟﻠﺟﻣﻳﻊ ﻭﺑﻧﺎء ﻋﻼﻗﺎﺕ ﺻﺎﻟﺣﺔ ﻣﺑﻧﻳﺔ‬
‫‪‬‬ ‫ﻋﻠﻰ ﺃﺳﺎﺱ ﺍﻟﻣﺻﻠﺣﺔ ﺍﻟﻌﺎﻣﺔ‬
‫ﻭﻣﺻﻠﺣﺔ ﺍﻟﻔﻧﺩﻕ ﺿﻣﻥ ﻗﻭﺍﻧﻳﻧﻪ ﻭﻗﻭﺍﻧﻳﻥ ﺍﻟﺑﻠﺩ ﻭﺍﻵﺩﺍﺏ ﺍﻟﻌﺎﻣﺔ‬
‫ﻭﺍﻷﺧﻼﻕ‪.‬‬
‫‪ .5‬ﺍﻟﺗﺣﺭﺵ ) ِ ‪(‬‬
‫ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﻧﻭﻉ ﻣﻥ ﺃﻧﻭﺍﻉ ﺍﻟﺗﺣﺭﺵ ﺳﻭﺍء ﺍﻟﺟﻧﺳﻲ ﺃﻭ ﺃﻱ‬
‫ﻣﺿﺎﻳﻘﺎﺕ ﺑﺳﺑﺏ ﺍﻟﻌﻣﺭ ﺃﻭ ﺍﻹﻋﺎﻗﺔ ﺃﻭ ﺍﻟﺩﻳﻥ ﺃﻭ ﺍﻟﺗﺷﺟﻳﻊ ﻋﻠﻰ ﻣﺛﻝ ﻫﺫﻩ‬
‫ﺍﻟﻣﻣﺎﺭﺳﺎﺕ ﻭﻟﺫﻟﻙ ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﺧﻼﻕ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻗﺑﻝ ﻗﺑﻭﻟﻬﻡ ﺑﺎﻟﻔﻧﺩﻕ‬
‫ﻭﻻﺧﺗﻳﺎﺭ ﺍﻟﻧﺧﺑﺔ ﺍﻟﺗﻲ ﺗﺳﺗﻁﻳﻊ ﺗﻘﺩﻳﻡ ﺧﺩﻣﺎﺕ ﺫﺍﺕ ﺟﻭﺩﺓ ﻋﺎﻟﻳﺔ ﺗﺗﻧﺎﺳﺏ ﻣﻊ‬
‫ﻁﺑﻳﻌﺔ ﺍﻟﺿﻳﻭﻑ ﺍﻟﺫﻳﻥ ﺳﻳﺄﺗﻭﻥ ﻟﻠﻔﻧﺩﻕ ﻭﺍﻟﺫﻳﻥ ﻫﻡ ﺃﻳﺿﺎ ً ﻣﺧﺗﻠﻔﻳﻥ ﺑﺎﻟﻌﺎﺩﺍﺕ‬
‫ﻭﺍﻟﻠﻐﺎﺕ ﻭﺍﻷﺩﻳﺎﻥ ﻭﺍﻷﺷﻛﺎﻝ ﻭﺍﻷﻟﻭﺍﻥ‪.‬‬

‫‪ .6‬ﺍﻟﺗﺭﻭﻳﺞ‬
‫ﻭﺍﻟﺩﻋﺎﻳﺔ‪:‬‬
‫ﻳﺟﺏ ﺍﻟﺗﻘﻳﺩ ﺑﺈﻋﻁﺎء ﺍﻟﻌﻣﻝ ﻭﻗﺗﻪ ﻛﺎﻣﻼً ﻓﻣﻥ ﻏﻳﺭ ﺍﻟﻣﺳﻣﻭﺡ ﺍﻟﺗﺭﻭﻳﺞ ﻭﺍﻟﺩﻋﺎﻳﺔ‬
‫ﺃﻭ ﺍﻟﺗﺳﻭﻳﻕ ﻷﻱ ﻣﻧﺗﺞ ﺃﻭ ﺧﺩﻣﺔ ﺧﻼﻝ ﻭﻗﺕ ﺍﻟﺩﻭﺍﻡ ﺍﻟﺭﺳﻣﻲ ﻣﻥ ﺃﺟﻝ ﺍﻟﺣﻣﺎﻳﺔ‬
‫ﻟﻛﻼ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺑﺎﺋﻊ ﻭﺍﻟﻣﺷﺗﺭﻯ ﻣﻥ ﻭﻗﻭﻉ ﺃﻱ ﻣﺷﺎﻛﻝ ﺑﻳﻧﻬﻡ‪.‬‬
‫‪ .7‬ﺍﻟﺗﺩﺧﻳﻥ‪:‬‬
‫ﺣﺭﺻﺎ ً ﻋﻠﻰ ﺳﻼﻣﺔ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻧﻁﻼﻗﺎ ً ﻣﻥ ﻣﺑﺩﺃ ﺍﻫﺗﻣﺎﻡ ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﻛﻝ ﻣﺎ‬
‫ﻳﺗﻌﻠﻕ ﺑﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺻﺣﺗﻬﻡ ﺍﻟﺟﺳﺩﻳﺔ ﻭﺍﻟﻌﻘﻠﻳﺔ ﻓﺈﻥ ﻣﻥ ﺃﻫﻡ ﺻﻔﺎﺕ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﺗﺎﺑﻌﺔ ﺗﺻﺭﻓﺎﺕ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﺍﻟﺑﺣﺙ ﻓﻳﻬﺎ ﻟﻠﻭﺻﻭﻝ ﻟﻠﻣﺛﺎﻟﻳﺔ‬
‫‪applicable copyright law.‬‬

‫ﻭﺻﻭﻻً ﻟﺗﺣﻘﻳﻕ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺧﻠﻕ ﺑﻳﺋﺔ ﻋﻣﻝ ﺻﺣﻳﺔ ﻟﺫﻟﻙ ﻓﻣﻭﺿﻭﻉ‬
‫ﺍﻟﺗﺩﺧﻳﻥ ﻣﻥ ﺃﻫﻡ ﺍﻟﻣﻭﺍﺿﻳﻊ ﻭﺍﻟﻌﺎﺩﺍﺕ ﺍﻟﺗﻲ ﻭﺟﺏ ﻣﻧﺎﻗﺷﺗﻬﺎ ﻭﺍﻟﺗﻲ ﻳﺟﺏ ﻋﻠﻰ‬
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‫‪Account: ns224396‬‬
 ‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻣﻌﺭﻓﺔ ﻣﺿﺎﺭﻫﺎ ﺗﺳﻬﻳﻼ ﻟﺩﻭﺭﻩ ﻓﻲ ﺍﻗﻧﺎﻉ ﺑﺎﻗﻲ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺗﺭﻛﻬﺎ ﻻﺣﺗﻭﺍء ﺍﻟﺳﻳﺟﺎﺭﺓ ﻋﻠﻰ ﺍﻟﻌﺩﻳﺩ ﻣﻥ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺿﺎﺭﺓ ﻣﺛﻝ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻘﻁﺭﺍﻥ ﻭﺍﻟﻧﻳﻛﻭﺗﻳﻥ ﻭﺍﻟﺯﺭﻧﻳﺦ ﻭﺍﻟﺑﻧﺯﻭﺑﻳﺭﻳﻥ ﻭﻣﻭﺍﺩ ﻣﻬﻳﺟﺔ ﻣﺛﻝ ﺍﻟﻐﻭﻝ‬

‫ﻭﺑﺎﻹﺿﺎﻓﺔ ﻟﻠﺣﻭﺍﻣﺽ ﺍﻟﻁﻳﺎﺭﺓ ﻛﺣﻣﺽ ﺍﻟﻧﻣﻠﻳﻙ ﻭﺍﻟﺧﻠﻳﻙ ﻭﻣﻘﺎﺩﻳﺭ ﺻﻐﻳﺭﺓ ﻣﻥ‬
‫ﺍﻟﻛﺣﻭﻝ ﻭﺍﻟﻐﺎﺯﺍﺕ ﺍﻟﺿﺎﺭﺓ ﺟﺩﺍً ﺍﻟﻧﺎﺗﺟﺔ ﻋﻥ ﺍﻻﺣﺗﺭﺍﻕ ﻣﺛﻝ ﺛﺎﻧﻲ ﺃﻛﺳﻳﺩ‬
‫ﺍﻟﻛﺭﺑﻭﻥ ﻭﻛﺭﺑﻭﻥ ﺍﻷﻛﺳﻳﺩ ﺍﻷﺣﺎﺩﻱ ﻭﻟﺫﻟﻙ ﻗﺩ ﻧﺟﺩ ﺃﻥ ﺑﻌﺽ ﺍﻟﻔﻧﺎﺩﻕ ﻗﺩ‬
‫ﺗﺧﺻﺹ ﻁﻭﺍﺑﻕ ﻣﻌﻳﻧﺔ ﻟﻠﻧـﺯﻻء ﻏﻳﺭ ﺍﻟﻣﺩﺧﻧﻳﻥ ﺃﻭ ﺗﺣﺩﺩ ﻁﺎﻭﻻﺕ ﻟﻬﻡ ﻓﻲ‬
‫ﺍﻟﻣﻁﺎﻋﻡ ﺃﻭ ﺣﺗﻰ ﺗﻣﻧﻊ ﺍﻟﺗﺩﺧﻳﻥ ﻧﻬﺎﺋﻳﺎ ً ﻓﻲ ﺑﻌﺽ ﺍﻟﻣﺭﺍﻓﻕ ﻛﺎﻟﻧﺎﺩﻱ ﺍﻟﺻﺣﻲ ‪.‬‬
‫ﻣﺿﺎﺭ ﺍﻟﻧﻳﻛﻭﺗﻳﻥ‪:‬‬
‫ﺃ‪ .‬ﻳﻌﺗﺑﺭ ﺍﻟﻧﻳﻛﻭﺗﻳﻥ ﻣﺧﺩﺭ ﻗﻭﻱ ﺇﺫ ﻳﺩﺧﻝ ﻓﻡ ﺍﻹﻧﺳﺎﻥ ﻣﺎ ﻧﺳﺑﺗﻪ ‪ 3‬ﻣﻠﻐﻡ ﻓﻲ‬
‫‪ 50‬ﻣﻠﻐﻡ ﺩﻓﻌﺔ ﻭﺍﺣﺩﺓ ﻓﺈﻥ‬ ‫ﻛﻝ ﺳﻳﺟﺎﺭﺓ ﻭﺇﺫﺍ ﺗﻡ ﺗﻌﺎﻁﻲ ﻣﺎ ﻛﻣﻳﺗﻪ‬
‫ﺍﻹﻧﺳﺎﻥ ﻗﺩ ﻳﻣﻭﺕ‪.‬‬
‫ﺏ‪ .‬ﻳﺛﺑﻁ ﺍﻟﻌﺯﻳﻣﺔ ﻭﻳﺯﻳﺩ ﺍﺣﺗﻣﺎﻝ ﺍﻹﺻﺎﺑﺔ ﺑﺎﻟﺭﺟﻔﺎﻥ ﺍﻟﺫﻱ ﻳﻌﻳﻕ ﻋﻣﻠﻳﺔ‬
‫ﺍﻟﺗﺭﻛﻳﺯ ﻭﺍﻟﺩﻗﺔ‪.‬‬
‫ﺝ‪ .‬ﻧﺳﺑﺔ ﻣﻥ ﺍﻟﻧﻳﻛﻭﺗﻳﻥ ﺍﻟﺗﻲ ﺗﺩﺧﻝ ﺍﻟﺟﺳﻡ ﻳﺣﻣﻠﻬﺎ ﺍﻟﺩﻡ ﻟﻠﻛﻠﻳﺗﻳﻥ ﻭﺗﺣﺩﺙ‬
‫ﺗﻐﻳﻳﺭ ﻛﻳﻣﻳﺎﺋﻲ ﺑﺎﻟﺩﻡ‪.‬‬
‫ﺩ‪ .‬ﻳﺅﺛﺭ ﻋﻠﻰ ﻣﺭﺍﻛﺯ ﺍﻻﺗﺻﺎﻝ ﺍﻟﻌﺻﺑﻳﺔ ﻭﻳﻘﻠﻝ ﻣﻥ ﻧﺷﺎﻁ ﻋﺿﻼﺕ ﺍﻟﺟﺳﻡ‬
‫ﻭﺫﻟﻙ ﻳﻔﺳﺭ ﺍﻹﻣﺳﺎﻙ‪.‬‬
‫ﻩ‪ .‬ﻳﺅﺛﺭ ﻋﻠﻰ ﺣﺟﻡ ﺍﻟﺑﺅﺑﺅ ﻭﻳﺳﺑﺏ ﺍﺗﺳﺎﻋﻪ ﺑﺎﻟﻌﻳﻥ‪.‬‬
‫ﻭ‪ .‬ﻳﻘﻠﻝ ﺇﻓﺭﺍﺯﺍﺕ ﺍﻟﺟﺳﻡ ﻭﻣﻧﻬﺎ ﺍﻟﻔﻡ ﻟﺫﻟﻙ ﻳﻛﻭﻥ ﻓﻣﻪ ﺩﺍﺋﻣﺎ ً ﺟﺎﻑ‪.‬‬
‫ﺯ‪ .‬ﺍﻟﻧﻳﻛﻭﺗﻳﻥ ﻣﺎﺩﺓ ﺗﺩﺧﻝ ﻓﻲ ﺗﻛﻭﻳﻥ ﺍﻟﻣﺑﻳﺩﺍﺕ ﺍﻟﺣﺷﺭﻳﺔ‪.‬‬

‫ﻣﺿﺎﺭ ﺍﻟﺗﺩﺧﻳﻥ ﻋﻠﻰ‪:‬‬

‫ﺃ‪ .‬ﺍﻟﻘﻠﺏ‪ :‬ﻳﺅﺛﺭ ﻋﻠﻰ ﺣﺭﻛﺔ ﺍﻟﻘﻠﺏ ﺳﻠﺑﺎ ً ﻭﻋﻠﻰ ﺍﻟﻧﺑﺽ ﺇﺫ ﺗﺯﺩﺍﺩ ﺍﻟﺣﺎﺟﺔ‬
‫ﻟﺗﻌﻭﻳﺽ ﺍﻟﻧﻘﺹ ﺍﻟﺣﺎﺻﻝ ﺑﺎﻷﻛﺳﺟﻳﻥ ﻣﻣﺎ ﻳﺭﻫﻕ ﻋﺿﻠﺔ ﺍﻟﻘﻠﺏ ﻭﺟﻣﻳﻊ‬
‫ﺷﺭﺍﻳﻳﻧﻪ ﺧﺎﺻﺔ ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﺗﺎﺟﻲ ﻭﻳﺳﺑﺏ ﺃﻟﻣﺎ ً ﺑﺎﻟﺻﺩﺭ‪.‬‬
‫ﺏ‪.‬ﺍﻟﺩﻭﺭﺓ ﺍﻟﺷﻌﺭﻳﺔ‪ :‬ﻳﺳﺑﺏ ﺍﻟﺗﺩﺧﻳﻥ ﻧﻘﺻﺎ ً ﻓﻲ ﻛﻣﻳﺔ ﺍﻟﺩﻡ ﺍﻟﺫﻱ ﻳﺟﺭﻱ ﻭﺳﻁ‬
‫ﺍﻟﺷﻌﻳﺭﺍﺕ ﺑﺎﻟﺟﻠﺩ ﻭﺍﻧﺧﻔﺎﺽ ﺣﺭﺍﺭﺓ ﺍﻟﺟﺳﻡ ﻭﻗﺩ ﻳﺳﺑﺏ ﺍﻟﺟﻠﻁﺔ ﺍﻟﺩﻣﻭﻳﺔ‬
‫‪applicable copyright law.‬‬

‫ﻧﺗﻳﺟﺔ ﻓﻘﺩﺍﻥ ﺍﻟﺩﻡ ﻓﻲ ﺃﻁﺭﺍﻑ ﺍﻟﺟﺳﻡ ﻟﺩﺭﺟﺔ ﺗﺟﻌﻝ ﺍﻷﻧﺳﺟﺔ ﺗﻣﻭﺕ‬

‫ﻭﺑﺎﻟﺗﺎﻟﻲ ﺣﺩﻭﺙ ﺍﻟﻐﺭﻏﺭﻳﻧﺎ‪.‬‬

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 ‫ﺝ‪.‬ﺍﻟﺩﻣﺎﻍ‪ :‬ﻓﻲ ﺣﺎﻟﺔ ﺿﻌﻑ ﺍﻟﺗﻐﺫﻳﺔ ﺃﻭ ﺍﻟﺑﻁء ﻗﺩ ﺗﺗﺻﻠﺏ ﺍﻟﺷﺭﺍﻳﻳﻥ ﻟﺫﻟﻙ‬
‫ﻳﺷﻌﺭ ﺍﻹﻧﺳﺎﻥ ﺑﺄﻟﻡ ﺑﺎﻟﺭﺃﺱ ﻭﻣﻛﺎﻥ ﺣﺩﻭﺙ ﺍﻟﺷﻠﻝ ﺃﻭ ﺍﻟﻣﻭﺕ ﺍﻟﻣﻔﺎﺟﺊ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺍﻟﺗﺩﺧﻳﻥ ﻳﺯﻳﺩ ﻧﺳﺑﺔ ﺍﻟﺩﻫﻧﻳﺎﺕ ﺑﻬﺫﻩ ﺍﻟﺷﺭﺍﻳﻳﻥ‪.‬‬

‫ﺩ‪ .‬ﺍﻷﻧﻑ‪ :‬ﺑﺷﻛﻝ ﻋﺎﻡ ﻳﺿﻌﻑ ﺍﻟﺗﺩﺧﻳﻥ ﺍﻟﺣﻭﺍﺱ ﻭﺑﺎﻟﻧﺳﺑﺔ ﻟﻸﻧﻑ ﻓﺈﻧﻪ ﻳﻘﻠﻝ‬
‫ﺣﺎﺳﺔ ﺍﻟﺷﻡ ﻭﻳﺳﺑﺏ ﺍﻟﺭﺷﺢ ﺍﻟﻣﺳﺗﻣﺭ ﻭﺍﻹﻧﺗﺎﺝ ﺍﻟﻣﻔﺭﻁ ﻣﻥ ﺍﻟﻣﺧﺎﻁ‬
‫ﻭﺍﻟﺗﻬﺎﺏ ﺍﻷﻏﺷﻳﺔ ﻭﺍﻟﻐﺩﺩ ﻭﺍﻟﻣﻣﺭﺍﺕ ﺍﻟﻬﻭﺍﺋﻳﺔ ﻭﺍﻟﺳﻌﺎﻝ ﺍﻟﻣﺯﻣﻥ ﻭﺍﻧﺗﻔﺎﺥ‬
‫ﺍﻟﺭﺋﺔ ﻭﺗﻣﺯﻕ ﺟﻳﻭﺏ ﺍﻟﻬﻭﺍء ﺍﻟﺩﻗﻳﻘﺔ ﻓﻳﻬﺎ‪.‬‬
‫ﻩ‪ .‬ﺍﻟﻧﻁﻕ‪ :‬ﻳﺅﺩﻱ ﻟﻌﺩﻡ ﻭﺿﻭﺡ ﺑﺎﻟﻛﻼﻡ ﻭﺍﻟﺑﺣﺔ ﻭﻳﻬﻳﺞ ﺃﻧﺳﺟﺔ ﺍﻟﺣﻧﺟﺭﺓ‬
‫ﻭﻳﺳﺑﺏ ﺍﻷﻭﺭﺍﻡ ﻓﻲ ﺍﻷﻭﺗﺎﺭ ﺍﻟﺻﻭﺗﻳﺔ‪.‬‬
‫ﻭ‪ .‬ﺍﻟﻌﻳﻧﺎﻥ‪ :‬ﺇﻥ ﺍﻟﺗﺩﺧﻳﻥ ﻳﺗﻠﻑ ﺍﻷﻧﺳﺟﺔ ﻭﻳﺳﺑﺏ ﺍﻟﺗﻬﺎﺏ ﺍﻷﻏﺷﻳﺔ ﺃﺳﻔﻝ‬
‫ﺍﻟﺟﻔﻭﻥ ﻭﻳﺳﻣﻡ ﺑﻌﺽ ﺧﻼﻳﺎ ﺍﻟﺑﺻﺭ ﺩﺍﺧﻝ ﺍﻟﺷﺑﻛﻳﺔ ﻭﻳﻬﻳﺟﻬﺎ ﻭﻳﺿﺎﻳﻘﻬﺎ‬
‫ﺧﺻﻭﺻﺎ ً ﻋﻧﺩ ﺍﻟﻘﺭﺍءﺓ‪.‬‬
‫ﺯ‪ .‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﻬﺿﻣﻲ‪ :‬ﻳﺳﺑﺏ ﺍﻟﺗﺩﺧﻳﻥ ﻧﻘﺻﺎﻥ ﺍﻟﻭﺯﻥ ﻷﻧﻪ ﻳﺅﺩﻱ ﻟﺗﻘﻠﺻﺎﺕ‬
‫ﻛﻣﺎ ﺫﻛﺭﻧﺎ ﺑﺎﻟﻌﺿﻼﺕ ﺑﻣﺎ ﻓﻳﻬﺎ ﻋﺿﻼﺕ ﺍﻟﻣﻌﺩﺓ ﻭﻳﺅﺛﺭ ﺳﻠﺑﺎ ً ﻋﻠﻰ ﻧﻘﺹ‬
‫ﺍﻟﻔﻳﺗﺎﻣﻳﻧﺎﺕ ﺍﻟﻼﺯﻣﺔ ﻟﻧﻣﻭ ﺍﻟﺟﺳﻡ ﻭﻳﻘﻠﻝ ﺍﻟﺷﻬﻳﺔ ﻭﻳﺅﺛﺭ ﺳﻠﺑﺎ ً ﻋﻠﻰ ﺣﺎﺳﺔ‬
‫ﺍﻟﺗﺫﻭﻕ ﻭﻗﺩ ﻳﺳﺑﺏ ﺍﻟﻘﺭﺣﺔ ﻧﺗﻳﺟﺔ ﺯﻳﺎﺩﺓ ﺇﻓﺭﺍﺯ ﺍﻟﺣﺎﻣﺽ ﺑﻣﻌﺩﺓ ﺍﻟﺷﺧﺹ‬
‫ﺍﻟﻣﺩﺧﻥ‪.‬‬
‫ﻭ‪ .‬ﺍﻟﺭﺋﺔ‪ :‬ﻣﻥ ﺃﻫﻡ ﺍﻷﻣﺭﺍﺽ ﺍﻟﺗﻲ ﻗﺩ ﻳﺳﺑﺑﻬﺎ ﺍﻟﺗﺩﺧﻳﻥ ﻟﻠﺭﺋﺔ ﻫﻲ ﺍﻟﺳﺭﻁﺎﻥ‬
‫ﻧﺗﻳﺟﺔ ﻧﻣﻭ ﺧﻼﻳﺎ ﺣﻳﺔ ﺑﺩﻭﻥ ﻭﻅﻳﻔﺔ ﻧﺎﻓﻌﺔ ﺗﻘﻭﻡ ﺑﻬﺎ ﺑﺟﺎﻧﺏ ﺃﺧﺭﻯ ﻧﺎﻓﻌﺔ‬
‫ﺑﺟﻭﺍﺭﻫﺎ ﺗﺗﺻﺎﺩﻡ ﻣﻌﻬﺎ ﻭﺗﺗﻠﻔﻬﺎ ﻭﺗﻘﻁﻊ ﻋﻣﻝ ﺍﻷﻭﻋﻳﺔ ﺍﻟﺩﻣﻭﻳﺔ‪.‬‬
‫ﻭﻣﻥ ﺃﻋﺭﺍﺽ ﺍﻟﺗﺩﺧﻳﻥ ﺍﻟﺳﻌﺎﻝ ﻭﺍﻟﻛﺣﺔ ﻭﺑﺻﺎﻕ ﻣﻊ ﺍﻟﺩﻡ ﻭﺃﻟﻡ ﺍﻟﺻﺩﺭ‬
‫ﻭﺗﻌﺏ ﻭﻧﻘﺹ ﺍﻟﻭﺯﻥ ﻭﺑﺳﺑﺏ ﻛﻝ ﻫﺫﻩ ﺍﻷﻋﺭﺍﺽ ﻭﺃﻛﺛﺭ ﻓﺈﻧﻪ ﻳﻣﻧﻊ ﺗﺩﺧﻳﻥ‬
‫ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﺑﺎﻷﻣﺎﻛﻥ ﺍﻟﻌﺎﻣﺔ ﺃﻭ ﺍﻟﻣﻛﺎﺗﺏ ﻋﺩﺍ ﻏﺭﻓﺔ ﺍﻟﺗﺩﺧﻳﻥ ﺍﻟﺧﺎﺻﺔ‬
‫ﻭﺍﻟﻣﺟﻬﺯﺓ ﺑﺷﻔﺎﻁﺎﺕ ﻫﻭﺍء ﻭﺃﺧﻳﺭﺍً ﻟﻭ ﻗﺻﺩ ﺍﻟﻬﻊ ﻣﻥ ﺃﻥ ﻳﻛﻭﻥ ﺍﻷﻧﻑ ﻣﺩﺧﻧﺔ‬
‫ﻟﺟﻌﻝ ﻓﺗﺣﺗﻳﻪ ﻟﻸﻋﻠﻰ‪.‬‬
‫‪ .8‬ﺍﻟﻬﺎﺗﻑ‪:‬‬
‫‪-‬ﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻬﻭﺍﺗﻑ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻷﻗﺳﺎﻡ ﻟﻸﻏﺭﺍﺽ ﺍﻟﺷﺧﺻﻳﺔ‪.‬‬
‫‪ -‬ﻳﺗﻭﺟﺏ ﻋﻠﻰ ﺍﻟﻔﻧﺩﻕ ﺗﻭﻓﻳﺭ ﺍﻟﻬﻭﺍﺗﻑ‬
‫ﺍﻟﻣﺩﻓﻭﻋﺔ‪ ‬ﺑﺄﻣﺎﻛﻥ ﺧﺎﺻﺔ ﻟﻠﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺃﻭ ﺍﻟﺭﺩ ﻋﻠﻰ ﺍﻟﻬﺎﺗﻑ ﻓﻲ ﻏﺭﻓﺔ ﺃﻱ ﻧﺯﻳﻝ‪.‬‬

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‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫‪ -‬ﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺃﻱ ﻭﺳﻳﻠﺔ ﺍﺗﺻﺎﻝ ﺃﺧﺭﻯ ﻷﻏﺭﺍﺽ ﺷﺧﺻﻳﺔ ﻣﺛﻝ ﺍﻟﻔﺎﻛﺱ‬
‫ﻭﺍﻟﺑﻳﺟﺭ ﺃﻭ ﺍﻹﻧﺗﺭﻧﺕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻬﺎﺗﻑ ﺍﻟﺧﻠﻭﻱ ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ ﻟﻸﺳﺑﺎﺏ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬

‫ﺃ‪ .‬ﻟﻌﺩﻡ ﺗﻌﻁﻳﻝ ﻣﻭﺟﺎﺕ ﺍﻹﺭﺳﺎﻝ ﻟﻸﺟﻬﺯﺓ ﺍﻟﻼﺳﻠﻛﻳﺔ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻣﻊ ﻣﻭﻅﻔﻳﻥ‬
‫ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﺗﺷﻭﻳﺵ ﻋﻠﻳﻬﺎ‪.‬‬
‫ﺏ‪ .‬ﻟﻌﺩﻡ ﺇﺯﻋﺎﺝ ﺍﻟﺿﻳﻭﻑ ﺑﺄﺻﻭﺍﺕ ﺍﻟﺟﺭﺱ ﺃﻭ ﺍﻟﺭﻧﻳﻥ‪.‬‬
‫ﺝ‪ .‬ﻋﺩﻡ ﺇﻋﻁﺎء ﺍﻻﻧﻁﺑﺎﻉ ﻟﻠﺿﻳﻭﻑ ﺑﺎﻻﻧﺷﻐﺎﻝ‪.‬‬
‫ﺩ‪ .‬ﺍﻟﺗﺣﺩﺙ ﺑﺎﻟﺧﻠﻭﻱ ﻳﻘﻠﻝ ﻣﻥ ﻗﺩﺭﺗﻧﺎ ﻋﻠﻰ ﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﺍﻷﺧﻁﺎﺭ ﻭﺍﻷﺧﻁﺎء‬
‫ﺍﻟﻣﻛﻥ ﺣﺩﻭﺛﻬﺎ ﺣﻭﻟﻧﺎ‪.‬‬
‫ﻫـ‪ .‬ﻭﻛﻣﻭﻅﻑ ﺃﻣﻥ ﻳﺟﺏ ﻋﻠﻳﻙ ﺍﻟﺗﻭﺿﻳﺢ ﻣﺎ ﻟﻠﻬﺎﺗﻑ ﺍﻟﺧﻠﻭﻱ ﻣﻥ ﻣﺿﺎﺭ‬
‫ﺧﺎﺭﺝ ﺍﻟﻔﻧﺩﻕ ﺃﻳﺿﺎ ً ﻣﺛﻝ‪:‬‬
‫‪ ‬ﺃﻧﻪ ﺳﺑﺏ ﻓﻲ ﺍﻟﻛﺛﻳﺭ ﻣﻥ ﺣﻭﺍﺩﺙ ﺍﻟﺳﻳﺭ‪.‬‬
‫‪ ‬ﻣﺻﺩﺭ ﻟﻠﺗﺷﻭﻳﺵ ﻋﻠﻰ ﺍﻟﻌﺩﻳﺩ ﻣﻥ ﺍﻷﺟﻬﺯﺓ ﺧﺎﺻﺔ ﺑﺎﻟﻣﺳﺗﺷﻔﻳﺎﺕ ﻭﻟﺫﻟﻙ‬
‫ﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻣﻪ ﺑﺎﻟﻁﺎﺋﺭﺍﺕ‪.‬‬
‫‪ ‬ﻣﺻﺩﺭ ﻟﻺﺷﻌﺎﻋﺎﺕ ﺍﻟﺗﻲ ﺗﺯﻳﺩ ﺿﻐﻁ ﺍﻟﺩﻡ ﻭﻳﺯﻳﺩ ﻓﺭﺻﺔ ﺍﻹﺻﺎﺑﺔ‬
‫ﺑﺎﻟﺳﺭﻁﺎﻥ‪.‬‬
‫‪ ‬ﻣﺻﺩﺭ ﻣﺳﺎﻋﺩ ﻋﻠﻰ ﺍﻻﺷﺗﻌﺎﻝ‪.‬‬
‫‪ ‬ﻭﺣﺗﻰ ﺍﻟﺳﻣﺎﻋﺎﺕ ﻓﻬﻲ ﻣﺻﺩﺭ ﻟﻠﻌﺩﻳﺩ ﻣﻥ ﺍﻟﺗﻬﺎﺑﺎﺕ ﺍﻷﺫﻥ ﻭﺑﺎﻟﺗﺎﻟﻲ‬
‫ﺍﻟﺻﻣﻡ‪.‬‬
‫ﻭﺑﺷﻛﻝ ﻋﺎﻡ ﻓﺈﻥ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻬﺎﺗﻑ ﺍﻟﺧﻠﻭﻱ ﻓﻲ ﺍﻷﻣﺎﻛﻥ ﺍﻟﻣﻛﺷﻭﻓﺔ ﺃﻓﺿﻝ ﻣﻥ‬
‫ﺍﻟﻣﻐﻠﻘﺔ ﻭﻳﻔﺿﻝ ﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻣﻪ ﺇﺫﺍ ﺗﻭﻓﺭ ﻫﺎﺗﻑ ﺃﺭﺿﻲ ﻓﺈﻧﻪ ﻳﻣﻛﻥ ﻷﻱ‬
‫ﻣﻭﻅﻑ ﻣﻥ ﺍﻻﺳﺗﺋﺫﺍﻥ ﻻﺳﺗﺧﺩﺍﻡ ﺍﻟﻬﺎﺗﻑ ﺍﻷﺭﺿﻲ ﻣﻥ ﻣﺳﺅﻭﻝ ﻗﺳﻣﻪ ﺃﻭ‬
‫ﻣﺷﺭﻓﺔ‪.‬‬
‫‪ .9‬ﺍﻟﺯﻭﺍﺭ‪:‬‬
‫ﻳﻣﻧﻊ ﺩﺧﻭﻝ ﺍﻟﺯﻭﺍﺭ ﻟﻸﻏﺭﺍﺽ ﺍﻟﺷﺧﺻﻳﺔ ﻟﻠﻔﻧﺩﻕ ﺃﻭ ﻣﻧﺎﻁﻕ ﺍﻟﻌﻣﻝ ﺃﻭ ﺍﻟﻣﺭﺍﻓﻕ‬
‫ﺍﻟﻌﺎﻣﺔ ﻭﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﻋﻠﻰ ﺍﻟﺑﺎﺏ ﺍﻻﻋﺗﺫﺍﺭ ﻟﻬﺅﻻء‬
‫ﺍﻟﺯﻭﺍﺭ ﺑﻁﺭﻳﻘﺔ ﻣﺅﺩﺑﺔ ﺧﺎﺻﺔ ﺍﻟﺯﻳﺎﺭﺍﺕ ﺍﻟﺗﻲ ﺑﺩﻭﻥ ﻣﻭﻋﺩ ﺳﺎﺑﻕ ﻭﺇﺫﺍ ﺗﻛﺭﺭﺕ‬
‫‪applicable copyright law.‬‬

‫ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺯﻳﺎﺭﺍﺕ ﻟﻣﻭﻅﻑ ﻣﻌﻳﻥ ﻳﺟﺏ ﻟﻔﺕ ﺍﻧﺗﺑﺎﻫﻪ ﻟﻬﺫﻩ ﺍﻟﺳﻳﺎﺳﺔ‪.‬‬
‫‪ .10‬ﺳﻳﺎﺳﺔ ﺍﻟﺑﺎﺏ ﺍﻟﻣﻔﺗﻭﺡ‪:‬‬
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 ‫ﺇﻥ ﺳﻳﺎﺳﺔ ﺍﻟﺑﺎﺏ ﺍﻟﻣﻔﺗﻭﺡ ﺗﻌﺗﻣﺩ ﻋﻠﻰ ﺧﻠﻕ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻋﻼﻗﺔ ﻁﻳﺑﺔ ﺑﻳﻧﻪ‬
‫ﻭﺑﻳﻥ ﺑﺎﻗﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺣﻳﺙ ﻻ ﻳﺷﻌﺭ ﺍﻟﻣﻭﻅﻑ ﺑﺎﻟﺣﺭﺝ ﻓﻲ ﻁﻠﺏ ﺍﻟﻣﺳﺎﻋﺩﺓ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﻥ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺭﺟﻭﻉ ﻟﻪ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻛﺳﺏ ﺛﻘﺗﻪ ﻭﺗﻘﺩﻳﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﻪ‬
‫ﻣﻌﻠﻭﻣﺎﺕ ﺃﻭ ﺷﻛﺎﻭﻱ ﻗﺩ ﺗﺳﺎﻋﺩ ﻗﺳﻡ ﺍﻷﻣﻥ ﻋﻠﻰ ﺍﻟﻧﺟﺎﺡ ﻭﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺧﻁ‬
‫ﺍﻻﺗﺻﺎﻝ ﺍﻟﻣﺑﺎﺷﺭ ﻣﻌﻬﻡ ﻓﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻫﻡ ﺑﻣﺛﺎﺑﺔ ﻣﺳﺎﻋﺩﻳﻥ ﻟﻧﺎ ﻣﻥ ﻣﻧﻁﻠﻕ‬
‫ﺃﻧﻧﺎ ﺟﻣﻳﻌﺎ ً ﻧﺳﻌﻰ ﻟﻠﻣﺻﻠﺣﺔ ﺍﻟﻌﺎﻣﺔ ﻟﻠﻔﻧﺩﻕ ﻣﻥ ﺧﻼﻝ ﺗﻘﺩﻳﻡ ﺍﻟﺧﺩﻣﺔ ﺑﺎﻟﻁﺭﻳﻘﺔ‬
‫ﺍﻟﺳﻠﻳﻣﺔ ﻭﺍﻟﺻﺣﻳﺣﺔ ﻭﻋﻧﺩ ﻭﺟﻭﺩ ﺃﻱ ﻣﺷﻛﻠﺔ ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻣﺳﺎﻋﺩﺓ‬
‫ﺯﻣﻼءﻩ ﺑﻛﻝ ﺍﻟﻁﺭﻕ ﻭﺍﻟﺳﺑﻝ ﺍﻟﻣﺷﺭﻭﻋﺔ ﻓﻲ ﻧﻁﺎﻕ ﺻﻼﺣﻳﺎﺗﻪ ﻭﺣﺩﻭﺩﻩ‬
‫ﺍﻟﻣﺳﻣﻭﺡ ﺑﻬﺎ ﻟﻪ ﺩﻭﻥ ﺍﺳﺗﻐﻼﻝ ﻟﻪ ﺑﺎﻟﺗﻌﺎﻭﻥ ﻣﻊ ﻗﺳﻡ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬

‫ﺑﻌﺽ ﺍﻷﺳﺑﺎﺏ ﺍﻟﺗﻲ ﺗﺅﺩﻱ ﻹﻧﻬﺎء ﺍﻟﺧﺩﻣﺔ‬

‫)‪‬‬
‫‪ .1‬ﻣﺧﺎﻟﻔﺔ ﻗﻭﺍﻧﻳﻥ ﺍﻟﺑﻠﺩ ﺃﻭ ﺍﻵﺩﺍﺏ ﻭﺍﻷﺧﻼﻕ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫‪ .2‬ﻣﺧﺎﻟﻔﺔ ﺇﺣﺩﻯ ﺍﻟﺑﻧﻭﺩ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﻭﺻﻑ ﺍﻟﻭﻅﻳﻔﻲ ﺃﻭ ﻣﻳﺛﺎﻕ ﺍﻟﻌﻣﻝ ) ﻗﻭﺍﻧﻳﻥ‬
‫ﺍﻟﻔﻧﺩﻕ (‪.‬‬
‫‪ .3‬ﺍﻟﺗﺳﺑﺏ ﻓﻲ ﺃﻱ ﺧﺳﺎﺋﺭ ﺃﻭ ﺗﺟﺎﻭﺯﺍﺕ ﻋﻠﻰ ﻧﻅﺎﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ‪.‬‬
‫‪ .4‬ﻋﺩﻡ ﺍﻟﺗﺑﻠﻳﻎ ﺍﻟﺳﺭﻳﻊ ﻭﺍﻟﻔﻭﺭﻱ ﻋﻥ ﺃﻱ ﺣﺎﻻﺕ ﻁﺎﺭﺋﺔ ﺑﺎﻟﻔﻧﺩﻕ ‪.‬‬
‫‪ .5‬ﺍﻟﺗﺳﺑﺏ ﺑﺄﺿﺭﺍﺭ ﻟﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻐﺽ ﺍﻟﻧﻅﺭ‬
‫ﻋﻥ ﺍﻟﺳﺑﺏ ﺇﻫﻣﺎﻝ ﺃﻭ ﺧﻁﺄ ﺃﻭ ﺑﺷﻛﻝ ﻣﺗﻌﻣﺩ ‪.‬‬
‫‪ .6‬ﺍﻟﺗﺣﺭﻳﺽ ﻋﻠﻰ ﺍﻷﻋﻣﺎﻝ ﺍﻟﻣﺭﻓﻭﺿﺔ ‪.‬‬
‫‪ .7‬ﺍﻹﺳﺎءﺓ ﻟﺳﻣﻌﺔ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺃﺣﺩ ﺍﻟﺿﻳﻭﻑ ﺃﻭ ﺍﻟﻣﻭﻅﻔﻳﻥ ‪.‬‬
‫‪ .8‬ﻋﺩﻡ ﺍﻻﻟﺗﺯﺍﻡ ﺑﺎﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺻﺎﺩﺭﺓ ﻣﻥ ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻠﻳﺎ ﺑﺧﺻﻭﺹ ﺃﻱ ﺗﻧﺑﻳﻬﺎﺕ‬
‫ﺃﻭ ﻣﺳﺗﺟﺩﺍﺕ ‪.‬‬
‫‪ .9‬ﺭﻓﺽ ﺃﺩﺍء ﺃﻱ ﻋﻣﻝ ﻳﻁﻠﺑﻪ ﻣﺷﺭﻓﻙ ﻭﻋﺩﻡ ﺍﻻﻟﺗﺯﺍﻡ ﺑﺳﻳﺎﺳﻳﺔ ﺍﻟﻘﺳﻡ ﺍﻟﺧﺎﺻﺔ ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .10‬ﺍﻟﺗﻐﻳﺏ ﺍﻟﻣﺳﺗﻣﺭ ﺃﻭ ﺍﻟﺗﺄﺧﻳﺭ‬

‫‪ .11‬ﻋﺩﻡ ﺍﻷﻣﺎﻧﺔ ﺃﻭ ﺍﻟﺳﺭﻗﺔ ﺃﻭ ﺍﻟﺗﺧﺭﻳﺏ ﺃﻭ ﺳﻭء ﺍﻻﺳﺗﺧﺩﺍﻡ ﺃﻭ ﺍﻻﺳﺗﻌﻣﺎﻝ‬
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 ‫‪ .12‬ﻋﺩﻡ ﺍﻟﺗﻌﺎﻭﻥ ﻣﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻵﺧﺭﻳﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .13‬ﺍﻟﺗﺻﺭﻓﺎﺕ ﺍﻟﻔﺿﻭﻟﻳﺔ )‪( ‬‬

‫‪ .14‬ﺍﺳﺗﻌﻣﺎﻝ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﺿﻳﻭﻑ ﻷﻏﺭﺍﺽ ﺷﺧﺻﻳﺔ ﻭﺑﺩﻭﻥ ﺃﺧﺫ‬
‫ﻣﻭﺍﻓﻘﺔ ﻣﺳﺑﻘﺔ ‪.‬‬
‫‪ .15‬ﺍﻟﺗﻭﺍﺟﺩ ﻓﻲ ﻣﻛﺎﻥ ﻏﻳﺭ ﺍﻟﻭﻅﻳﻔﺔ ﻭﺑﺩﻭﻥ ﺃﻱ ﻋﻣﻝ ﺭﺳﻣﻲ ‪.‬‬
‫‪ .16‬ﺍﻟﻣﺷﺎﺟﺭﺍﺕ )‪ ( ‬ﺃﻭ ﺍﻟﺷﺗﻡ ) ‪ ( ‬ﺃﻭ ﺃﻱ ﺗﺟﺎﻭﺯﺍﺕ‬
‫ﻗﻭﻻً ﺃﻭ ﻓﻌﻼً ‪.‬‬
‫‪ .17‬ﺍﻟﻣﺧﺎﻟﻔﺎﺕ ﺍﻟﻣﺎﻟﻳﺔ ﻛﺎﻟﺗﻐﻳﻳﺭ ﺑﺎﻟﻔﻭﺍﺗﻳﺭ ﻭﺃﻭﺭﺍﻕ ﺍﻟﺣﺳﺎﺏ ﻭﺍﻟﻔﻭﺍﺗﻳﺭ ﻭﺃﺧﺫ‬
‫ﺍﻟﻌﻣﻭﻻﺕ ‪.‬‬
‫‪ .18‬ﺇﻓﺷﺎء ﺃﺳﺭﺍﺭ ﺍﻟﻔﻧﺩﻕ ﺑﻁﺭﻳﻘﺔ ﻣﺑﺎﺷﺭﺓ ﺃﻭ ﻏﻳﺭ ﻣﺑﺎﺷﺭﺓ ‪.‬‬
‫‪ .19‬ﺍﻧﺗﺣﺎﻝ ﺍﻟﺷﺧﺻﻳﺎﺕ ﺃﻭ ﺍﻟﺗﻼﻋﺏ ﺑﺄﻭﺭﺍﻕ ﺭﺳﻣﻳﺔ ﻭﺗﻘﺩﻳﻡ ﺷﻬﺎﺩﺍﺕ ﻣﺯﻭﺭﺓ‬
‫‪. ( ‬‬
‫‪ .20‬ﺍﺳﺗﻌﻣﺎﻝ ﻣﺩﺧﻝ ﻏﻳﺭ ﻣﺩﺧﻝ ﺍﻟﻣﻭﻅﻔﻳﻥ ‪.‬‬
‫‪ .21‬ﺍﻟﺗﻘﺻﻳﺭ ﺑﺎﻟﻭﺍﺟﺏ ﺍﻟﻭﻅﻳﻔﻲ‬
‫‪applicable copyright law.‬‬

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130
‫ﺍﻹﺧﻼء‬
Evacuation
‫ﺍﻟﻒﺹﻝ ﺍﻟﺮﺍﺑﻊ‬

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‫ﺗﻌﺭﻳﻑ ﺍﻹﺧﻼء‪:‬‬
‫ﻫﻭ ﻣﻐﺎﺩﺭﺓ ﺍﻟﻣﻭﺍﻗﻊ ﻭﺗﺭﻙ ﺟﻣﻳﻊ ﺍﻷﻋﻣﺎﻝ ﻓﻭﺭ ﺳﻣﺎﻉ ﺍﻹﺷﺎﺭﺓ‬
‫ﻭﺍﻟﺧﺭﻭﺝ ﻣﻥ ﺃﻗﺭﺏ ﻣﺧﺭﺝ ﻁﻭﺍﺭﺉ ﻟﻣﻧﻁﻘﺔ ﺍﻟﺗﺟﻣﻊ‬
‫)‪ (‬ﺍﻟﻣﺣﺩﺩﺓ ﻣﺳﺑﻘﺎ ً ﺑﻬﺩﻭء ﻣﻊ ﻋﺩﻡ‬
‫ﺇﺛﺎﺭﺓ ﺍﻟﻔﺯﻉ ﺃﻭ ﺍﻟﺭﻛﺽ ﺃﻭ ﺗﺟﺎﻫﻝ ﺍﻹﻧﺫﺍﺭ ﺃﻭ ﻣﺣﺎﻭﻟﺔ ﺇﻧﻘﺎﺫ ﺍﻟﻣﻣﺗﻠﻛﺎﺕ‬
‫ﻭﻋﺩﻡ ﺍﻟﺭﺟﻭﻉ ﻟﻠﻔﻧﺩﻕ ﺇﻻ ﺑﻌﺩ ﺇﻋﻁﺎء ﺇﺷﺎﺭﺓ ﺯﻭﺍﻝ ﺍﻟﺧﻁﺭ‪.‬‬
‫ﻭﻋﻧﺩ ﺣﺩﻭﺙ ﺃﻱ ﺧﻁﺭ ﻳﺟﺏ ﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﺛﻼﺙ ﻧﻘﺎﻁ ﺭﺋﻳﺳﻳﺔ‬
‫ﻳﺄﺗﻲ ﺗﺭﺗﻳﺑﻬﺎ ﺣﺳﺏ ﺃﻫﻣﻳﺗﻬﺎ ﻛﺎﻟﺗﺎﻟﻲ ‪:‬‬
‫‪ .1‬ﺇﻧﻘﺎﺫ ﺍﻷﺭﻭﺍﺡ ﺑﺎﻟﺩﺭﺟﺔ ﺍﻷﻭﻟﻰ ﺳﻭﺍء ﺿﻳﻭﻑ ﺃﻭ ﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ .2‬ﻣﻧﻊ ﺍﻹﺻﺎﺑﺎﺕ‪.‬‬
‫‪ .3‬ﺍﻟﺣﺩ ﻣﻥ ﺍﻟﺧﺳﺎﺋﺭ ﺍﻟﻣﺎﺩﻳﺔ ﻭﺗﻠﻑ ﻣﻣﺗﻠﻛﺎﺕ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﺍﻟﺿﻳﻭﻑ ﺃﻭ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬

‫ﺧﻁﺔ ﺇﺧﻼء ﻣﻘﺗﺭﺣﺔ ‪:‬‬

‫ﺇﻥ ﺍﻟﻘﻳﺎﻡ ﺑﻌﻣﻠﻳﺔ ﺍﻹﺧﻼء ﻫﻲ ﻣﻥ ﺃﻫﻡ ﺍﻟﻧﻘﺎﻁ ﻷﻧﻬﺎ ﺗﺗﻌﻠﻕ ﺑﺎﻷﺭﻭﺍﺡ‬
‫ﻭﺇﻳﻘﺎﻑ ﺟﻣﻳﻊ ﺍﻷﺟﻬﺯﺓ ﻭﺍﻵﻻﺕ ﻭﺣﻔﻅ ﺍﻷﻭﺭﺍﻕ ﺍﻟﻣﻬﻣﺔ ﻭﺍﻟﺗﺟﻣﻊ‬
‫ﺑﺎﻟﻣﻛﺎﻥ ﺍﻵﻣﻥ ﺍﻟﻣﺗﻔﻕ ﻋﻠﻳﻪ ﻣﺳﺑﻘﺎَ◌ً ﺑﺟﺎﻧﺏ ﻣﺑﻧﻰ ﺍﻟﻔﻧﺩﻕ ﺣﺳﺏ ﻣﺎ‬
‫ﻳﻘﺩﺭﻩ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻧﺎﺋﺑﻪ ﺃﻭ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻭﺑﻧﺎء ﻋﻠﻰ ﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ‬
‫ﻭﻣﺎ ﻳﺻﻝ ﻟﻪ ﻓﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ ﻭﻟﻛﻥ ﻏﺎﻟﺑﺎ ﻣﺎ ﺗﻛﻭﻥ ﻧﻘﻁﺔ ﺍﻟﺗﺟﻣﻳﻊ ﺑﻌﻳﺩﺓ‬
‫ﻋﻥ ﺍﻟﺑﻧﺎء ﻣﺳﺎﻓﺔ ﻻ ﺗﻘﻝ ﻋﻥ ‪ 25‬ﻣﺗﺭ ‪.‬‬
‫ﻭﻳﺟﺏ ﻭﺿﻊ ﺧﻁﺔ ﺇﺧﻼء ) ‪ ‬ﻣﺳﺑﻘﺔ‬
‫‪applicable copyright law.‬‬

‫ﻣﺻﻣﻣﺔ ﻭﻣﺩﺭﻭﺳﺔ ﻣﻥ ﻗﺑﻝ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﺗﻌﺎﻭﻥ ﻣﻊ ﻗﺳﻡ‬

‫ﺍﻟﺻﻳﺎﻧﺔ ﻭﺗﺗﺿﻣﻥ ﺍﻟﺗﺎﻟﻲ‪:‬‬
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 ‫ﺃﻭﻻ ‪ :‬ﺃﺳﻣﺎء ﺃﻋﺿﺎء ﺍﻟﻠﺟﻧﺔ ﺍﻟﺗﺧﻁﻳﻁﻳﺔ ﻟﻠﻔﻧﺩﻕ‬
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‫)‪( ‬‬
‫ﺛﺎﻧﻳﺎ‪:‬ﺃﺳﻣﺎء ﺃﻋﺿﺎء ﻓﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ ) ‪ (‬ﺃﻭ ﺍﻹﺧﻼء‬
‫ﻟﻛﻝ ﻳﻭﻡ ﺑﺎﻟﺗﻔﺻﻳﻝ ﻭﻭﻅﻳﻔﺔ ﻛﻝ ﻭﺍﺣﺩ ﻣﻧﻬﻡ ‪.‬‬
‫ﺛﺎﻟﺛﺎ ‪ :‬ﺃﺟﻬﺯﺓ ﺍﻟﺳﻼﻣﺔ ﻭﺍﻹﻧﺫﺍﺭ‬
‫ﺭﺍﺑﻌﺎ ‪:‬ﻛﻳﻔﻳﺔ ﺍﻟﺗﺻﺭﻑ ﻋﻧﺩ ﺳﻣﺎﻉ ﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ ﺃﻭ ﺍﻟﻧﺩﺍء ﺑﺎﻹﺧﻼء‪.‬‬
‫ﺧﺎﻣﺳﺎ ً ‪ :‬ﺇﺟﺭﺍءﺍﺕ ﻣﺎ ﺑﻌﺩ ﺍﻧﺗﻬﺎء ﺍﻟﺧﻁﺭ‪.‬‬
‫ﻭﻳﺟﺏ ﻁﺑﺎﻋﺔ ﻫﺫﻩ ﺍﻟﺧﻁﺔ ﻭﺗﻭﺯﻳﻊ ﺍﻟﻣﺳﺅﻭﻟﻳﺎﺕ ﻭﺍﻟﻭﺍﺟﺑﺎﺕ ﻋﻠﻰ‬
‫ﻛﻝ ﺷﺧﺹ ﻓﻳﻬﺎ ﻭﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻻﻟﺗﺯﺍﻡ ﺑﻬﺎ ﻭﺇﻋﻁﺎء ﺍﻟﺩﻭﺭﺍﺕ‬
‫ﺍﻟﺗﺩﺭﻳﺑﻳﺔ ﺍﻟﺩﻭﺭﻳﺔ ﻟﻛﻝ ﻗﺳﻡ ﻭﺗﻭﺯﻳﻊ ﺍﻟﻣﺳﺅﻭﻟﻳﺎﺕ ‪‬ﻭﺗﺣﺩﻳﺩ ﺍﻟﻭﺍﺟﺑﺎﺕ‬
‫ﻭﺗﻭﻗﻳﻌﻬﻡ ﻋﻠﻰ ﺍﻹﻗﺭﺍﺭ ﺑﻛﻝ ﻣﺎ ﺳﺑﻕ ﻭﺑﺄﻧﻪ ﻗﺩ ﺗﻠﻘﻰ ﺍﻟﺗﺩﺭﻳﺏ ﺍﻟﻧﻅﺭﻱ‬
‫ﻭﺍﻟﻌﻣﻠﻲ ﻋﻠﻰ ﺫﻟﻙ ﻭﻳﺟﺏ ﺍﻟﺗﻧﻭﻳﻪ ﻋﻠﻰ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺫﻳﻥ ﺳﻳﻘﻭﻣﻭﻥ‬
‫ﺑﻌﻣﻠﻳﺔ ﺍﻹﺧﻼء ﺑﺿﺭﻭﺭﺓ ﺍﻟﻧﺩﺍء ﻋﻠﻰ ﺍﻷﺟﻬﺯﺓ ﺑﺷﻛﻝ ﻣﺣﺗﺭﻑ ﺑﺎﺳﺗﺧﺩﺍﻡ‬
‫ﺍﻟﺭﻣﻭﺯ ﻭﺍﻻﺧﺗﺻﺎﺭﺍﺕ ﺩﻭﻥ ﺻﺭﺍﺥ ﺃﻭ ﺇﺭﺑﺎﻙ ﻟﺑﺎﻗﻲ ﺍﻟﻣﺟﻣﻭﻋﺔ‪.‬‬
‫ﻭﺳﺗﻧﺎﻭﻝ ﺷﺭﺣﺎ ً ﻛﺎﻣﻼً ﻭﻣﻔﺻﻼً ﻋﻥ ﺟﻣﻳﻊ ﻋﻧﺎﺻﺭ ﺧﻁﺔ ﺍﻹﺧﻼء‬
‫ﻛﺎﻟﺗﺎﻟﻲ ‪-:‬‬
‫ﺃﻭﻻً َ◌‪ :‬ﺃﺳﻣﺎء ﺃﻋﺿﺎء ﺍﻟﻠﺟﻧﺔ ﺍﻟﺗﺧﻁﻳﻁﻳﺔ ﻟﻠﻔﻧﺩﻕ‬
‫ﻭﻫﻡ ﺃﻛﺑﺭ ﻣﺩﺭﺍء ﻣﻭﺟﻭﺩﻳﻥ ﺑﺎﻟﻔﻧﺩﻕ ﻭﺍﻟﺫﻳﻥ ﻳﺟﺏ ﺇﺑﻼﻏﻬﻡ ﻓﻭﺭ ﺣﻭﺩﺙ‬
‫ﺍﻟﻣﺷﻛﻠﺔ ﺃﻳﻧﻣﺎ ﻛﺎﻧﻭﺍ ‪.‬‬
‫‪ -‬ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ‬
‫‪ -‬ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ‬
‫‪ -‬ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻟﻐﺭﻑ‬
‫‪ -‬ﻣﺩﻳﺭ ﻗﺳﻡ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫‪ -‬ﻣﺩﻳﺭ ﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ‬

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 ‫‪ -‬ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﺎﻟﻲ‬
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‫‪ -‬ﻣﺩﻳﺭ ﺍﻷﻣﻥ‬

‫ﺛﺎﻧﻳﺎ ً ﺃﺳﻣﺎء ﺃﻋﺿﺎء ﻓﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ ﺃﻭ ﺍﻹﺧﻼء‬

‫ﻳﺟﺏ ﻋﻠﻰ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺇﻋﺩﺍﺩ ﻧﻣﻭﺫﺝ ﻳﻭﻣﻲ ﻷﻋﺿﺎء ﻓﺭﻳﻕ‬
‫ﺍﻹﻧﻔﺎﺫ ﺃﻭ ﺍﻹﺧﻼء ﺣﺳﺏ ﺍﻷﺷﺧﺎﺹ ﺍﻟﻣﻧﺎﻭﺑﻳﻥ ﻭﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﺑﺎﻟﻔﻧﺩﻕ‬
‫ﻭﺑﺎﻟﺗﺎﻟﻲ ﻓﺈﻥ ﻫﺫﺍ ﺍﻟﻧﻣﻭﺫﺝ ﻳﻭﺯﻉ ﻋﻠﻰ ﺟﻣﻳﻊ ﺃﻗﺳﺎﻡ ﺍﻟﻔﻧﺩﻕ ﺑﺩﺍﻳﺔ ﻛﻝ ﻳﻭﻡ‬
‫ﺟﺩﻳﺩ ﻟﺗﺣﺩﻳﺩ ﻣﺳﺅﻭﻟﻳﺎﺕ ﻛﻝ ﻣﻭﻅﻑ ﻭﻳﻌﺭﻑ ﻛﻝ ﻭﺍﺣﺩ ﻣﻧﻬﻡ ﻭﻅﻳﻔﺗﻪ ﺇﺫﺍ‬
‫ﺣﺩﺙ ﺃﻱ ﻁﺎﺭﺉ ﻭﻋﺩﻡ ﺗﺿﺎﺭﺏ ﺍﻟﺻﻼﺣﻳﺎﺕ ﻭﺇﺷﻌﺎﺭ ﺍﻟﻣﻭﻅﻔﻳﻥ‬
‫ﺑﺎﻷﻣﺎﻥ ﻭﺍﻻﺳﺗﻌﺩﺍﺩ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫ﻧﻣﻭﺫﺝ ﺃﻋﺿﺎء ﻓﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻳﻭﻡ _______‬
‫ﺍﻟﺗﺎﺭﻳﺦ _______‬

‫ﺍﻟﻭﺭﺩﻳﺔ ﺍﻟﻠﻳﻠﻳﺔ‬ ‫ﺍﻟﻭﺭﺩﻳﺔ ﺍﻟﻣﺳﺎﺋﻳﺔ‬ ‫ﺍﻟﻭﺭﺩﻳﺔ‬ ‫ﻭﻅﻳﻔﺔ ﺍﻟﻣﻭﻅﻑ‬

‫ﺍﻟﺻﺑﺎﺣﻳﺔ‬

‫ﺍﻟﻣﺩﻳﺭ ﺍﻟﻠﻳﻠﻲ‬ ‫ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ‬ ‫ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ‬ ‫ﻣﺳﺅﻭﻝ ﺍﻹﺧﻼء‬

‫ﻣﺷﺭﻑ ﻗﺳﻡ ﺍﻷﻣﻥ‬ ‫ﻣﺷﺭﻑ ﻗﺳﻡ ﺍﻷﻣﻥ‬ ‫ﻣﺩﻳﺭ ﺍﻷﻣﻥ‬ ‫ﺍﻟﻣﺳﺅﻭﻝ ﺍﻷﻣﻧﻲ‬
‫ﺍﻟﻣﻧﺎﻭﺏ‬ ‫ﺍﻟﻣﻧﺎﻭﺏ‬
‫ﻣﺳﺎﻋﺩ ﻣﺩﻳﺭ‬ ‫ﻣﺳﺎﻋﺩ ﻣﺩﻳﺭ‬ ‫ﻣﺩﻳﺭ‬ ‫ﻣﺳﺅﻭﻝ ﺇﺧﻼء‬
‫ﺍﻻﺳﺗﻘﺑﺎﻝ ﺍﻟﻣﻧﺎﻭﺏ‬ ‫ﺍﻻﺳﺗﻘﺑﺎﻝ ﺍﻟﻣﻧﺎﻭﺏ‬ ‫ﺍﻻﺳﺗﻘﺑﺎﻝ‬ ‫ﺍﻟﻣﻧﺎﻁﻕ ﺍﻷﻣﺎﻣﻳﺔ‬
‫ﻣﺷﺭﻑ ﺍﻟﺻﻳﺎﻧﺔ‬ ‫ﻣﺷﺭﻑ ﺍﻟﺻﻳﺎﻧﺔ‬ ‫ﻣﺩﻳﺭ ﺍﻟﺻﻳﺎﻧﺔ‬ ‫ﻣﺳﺅﻭﻝ ﺍﻟﺻﻳﺎﻧﺔ‬
‫ﺍﻟﻣﻧﺎﻭﺏ‬ ‫ﺍﻟﻣﻧﺎﻭﺏ‬
‫ﻣﻭﻅﻑ ﺍﻻﺗﺻﺎﻻﺕ ﻣﻭﻅﻑ ﺍﻻﺗﺻﺎﻻﺕ‬ ‫ﻣﺩﻳﺭ ﺍﻟﻣﻘﺳﻡ‬ ‫ﻣﺳﺅﻭﻝ ﻋﻣﻠﻳﺎﺕ‬
‫ﺍﻟﻣﻧﺎﻭﺏ‬ ‫ﺍﻟﻣﻧﺎﻭﺏ‬ ‫ﺍﻻﺗﺻﺎﻝ‬
‫ﺍﻟﻣﻣﺭﺽ ﺍﻟﻣﻧﺎﻭﺏ ﺍﻟﻣﻣﺭﺽ ﺍﻟﻣﻧﺎﻭﺏ‬ ‫ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ‬ ‫ﻣﺳﺅﻭﻝ ﺍﻟﺧﺩﻣﺎﺕ‬
‫ﺍﻟﻁﺑﻳﺔ‬

‫ﻋﻧﺩﻣﺎ ﻳﺩﻕ ﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺃﻭ ﻋﻧﺩ ﺗﻠﻘﻲ ﺃﻱ ﻣﻭﻅﻑ‬

‫ﻣﻛﺎﻟﻣﺔ ﺗﺧﺑﺭﻩ ﺑﺄﻥ ﻫﻧﺎﻙ ﺣﺭﻳﻕ ﻓﻳﺟﺏ ﺗﺣﻭﻳﻠﻪ ﻟﻘﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﻣﺑﺎﺷﺭﺓ ﻭﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺃﺧﺫ‬
‫ﺍﻟﺗﻔﺎﺻﻳﻝ ﻛﺎﻣﻠﺔ ﻣﺛﻝ ﺍﺳﻡ ﺍﻟﻣﺗﺻﻝ ﻭﺍﻟﻣﻭﻗﻊ ﻭﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ ﻭﺍﻻﺗﺻﺎﻝ‬
‫ﺍﻟﻔﻭﺭﻱ ﻣﻊ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﺗﻧﻘﻝ ﻹﺧﺑﺎﺭﻩ ﺑﺎﻟﻣﻭﻗﻊ ﻭﺍﻟﺣﺎﻟﺔ ﻟﻳﺫﻫﺏ‬
‫ﻭﻳﺗﺄﻛﺩ ﻣﻧﻬﺎ ﻭﺇﺫﺍ ﺍﺳﺗﻁﺎﻉ ﻫﺫﺍ ﺍﻟﻣﻭﻅﻑ ﺣﻝ ﺍﻟﻣﺷﻛﻠﺔ ﻭﺇﻁﻔﺎء ﺍﻟﺣﺭﻳﻕ‬
‫‪applicable copyright law.‬‬

‫ﺑﺷﺭﻁ ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﻭﺿﻊ ﺁﻣﻥ ﻋﻠﻳﻪ ﻳﻧﺗﻬﻲ ﺍﻟﻣﻭﺿﻭﻉ ﺃﻣﺎ ﺇﺫﺍ ﻭﺟﺩ ﺍﻟﺣﺎﻟﺔ‬
‫ﻻ ﻳﻣﻛﻥ ﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻳﻬﺎ ﺃﻭ ﺗﺄﺧﺭ ﺑﺎﻟﺭﺩ ﻋﻠﻰ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻭﻟﻡ ﻳﺟﺏ‬
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 ‫ﻋﻠﻰ ﺍﻟﻧﺩﺍء ﻓﻳﻛﻭﻥ ﺍﺣﺗﻣﺎﻝ ﺃﻧﻪ ﻣﺣﺎﺻﺭ ﻛﺑﻳﺭ ﺧﺎﺻﺔ ﺇﺫﺍ ﺿﺭﺏ ﺟﻬﺎﺯ‬
‫ﺇﻧﺫﺍﺭ ﺁﺧﺭ ﺑﻧﻔﺱ ﺍﻟﻣﻭﻗﻊ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻳﻘﻭﻡ ﻓﻭﺭﺍً ﺍﻟﻣﻭﻅﻑ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﺗﺣﻛﻡ ﺑﺈﺧﺑﺎﺭ ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺃﻭ ﺃﺣﺩ ﺍﻟﻣﺷﺭﻓﻳﻥ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﻟﻠﻌﻣﻝ ﻋﻠﻰ‬

‫ﺇﺧﻼء ﺍﻟﻁﺎﺑﻕ ﺍﻟﺫﻱ ﻓﻳﻪ ﺍﻟﻣﺷﻛﻠﺔ ﻭﺍﻟﻁﺎﺑﻕ ﺍﻟﺫﻱ ﻓﻭﻗﻪ ﻛﺈﺟﺭﺍء ﺍﺣﺗﻳﺎﻁﻲ‬
‫)ﻟﺫﻟﻙ ﻳﻧﺻﺢ ﺑﺳﺣﺏ ﺃﻗﺭﺏ ﻧﻘﻁﺔ ﺇﻧﺫﺍﺭ ﺣﺭﻳﻕ ﻣﻭﺟﻭﺩﺓ ﻟﺩﻳﻙ ﺇﺫﺍ ﻛﺎﻧﺕ‬
‫ﺃﺟﻬﺯﺓ ﺍﻻﺗﺻﺎﻻﺕ ﻻ ﺗﻌﻣﻝ ﺃﻭ ﻛﺎﻥ ﺍﻟﺗﺷﻭﻳﺵ ﻗﻭﻳﺎًﺑﻳﻧﻙ ﻭﺑﻳﻥ ﻏﺭﻓﺔ‬
‫ﺍﻟﺗﺣﻛﻡ ( ‪.‬‬
‫ﻭﺑﻧﺎء ﻋﻠﻰ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺗﻲ ﺗﺻﻝ ﻟﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻳﺗﻡ ﺗﺣﺩﻳﺩ ﻭﺃﺧﺫ‬
‫ﺍﻟﻘﺭﺍﺭ ﺑﺎﻹﺧﻼء ﻭﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻣﻊ ﻛﻝ ﺃﻋﺿﺎء ﺍﻟﻔﺭﻳﻕ ﺃﺟﻬﺯﺓ‬
‫ﺍﺗﺻﺎﻻﺕ ﻭﺍﻟﻌﻣﻝ ﻋﻠﻰ ﻗﻧﺎﺓ ﻭﺍﺣﺩﺓ ﻟﻳﻛﻭﻥ ﺍﻟﺟﻣﻳﻊ ﻋﻠﻰ ﺗﻭﺍﺻﻝ ﻭﺍﺗﺻﺎﻝ‬
‫ﻗﺳﻡ ﺍﻻﺗﺻﺎﻻﺕ ﺑﺟﻣﻳﻊ ﺃﻋﺿﺎء ﺍﻟﻠﺟﻧﺔ ﺍﻟﺗﺧﻁﻳﻁﻳﺔ ﻹﺑﻼﻏﻬﻡ ﺑﺎﻟﺣﺎﻟﺔ‪.‬‬

‫ﻣﻬﺎﻡ ﺃﻋﺿﺎء ﻓﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ ﺃﻭ ﺍﻹﺧﻼء‪:‬‬

‫‪ .1‬ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ ﺃﻭ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ‪:‬‬
‫ﻳﻘﺻﺩ ﺑﻳﻥ ﻳﻧﻭﺏ ﻋﻧﻪ ﻣﺛﻝ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻣﻧﺎﻭﺏ ﺑﺎﻟﻔﺗﺭﺓ ﺍﻟﻣﺳﺎﺋﻳﺔ‬
‫ﻭﺍﻟﻣﺩﻳﺭ ﺍﻟﻠﻳﻠﻲ ﺑﺎﻟﻠﻳﻝ ﻭﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ‬
‫ﺍﻟﺗﺣﻛﻡ ﺍﻻﺗﺻﺎﻝ ﻣﻌﻬﻡ ﻹﺑﻼﻏﻬﻡ ﺑﺎﻟﺣﺎﻟﺔ ﻭﺿﺭﻭﺭﺓ ﺗﻭﺍﺟﺩﻩ ﻓﻲ‬
‫ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻭﺍﻟﺳﻳﻁﺭﺓ ﻻﺳﺗﻘﺑﺎﻝ ﺍﻟﻣﺳﺗﺟﺩﺍﺕ ﻭﺇﻋﻁﺎء ﺍﻟﺗﻌﻠﻳﻣﺎﺕ‬
‫ﻭﺗﻭﺟﻳﻪ ﺧﻁﺔ ﺍﻟﻌﻣﻝ ﻭﺍﻹﺧﻼء‪.‬‬

‫‪ .2‬ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻷﻣﻥ‪:‬‬

‫ﻳﺟﺏ ﺃﻳﺿﺎ ً ﺍﻻﺗﺻﺎﻝ ﻓﻭﺭﺍً ﺑﻪ ﻟﻠﺣﺿﻭﺭ ﻭﺍﻟﻣﺳﺎﻧﺩﺓ ﻓﻲ ﺍﺗﺧﺎﺫ‬
‫ﺍﻟﻘﺭﺍﺭﺍﺕ ﻭﺗﻭﺯﻳﻊ ﺍﻟﻣﻬﺎﻡ ﻭﺍﻟﻣﺳﺅﻭﻟﻳﺎﺕ ﺣﺳﺏ ﺍﻷﻭﻟﻭﻳﺎﺕ ﻭﻁﺑﻳﻌﺔ‬
‫ﺍﻟﺣﺎﻟﺔ ﺍﻟﻣﻭﺟﻭﺩﺓ ‪.‬‬
‫‪ .3‬ﻣﺷﺭﻓﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ‪:‬‬
‫ﻳﺟﺏ ﺗﻭﺍﺟﺩ ﻣﺷﺭﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻧﺎﻭﺏ ﻓﻲ ﻣﻭﻗﻊ ﺍﻟﺣﺎﺩﺙ ﻭﻣﺳﺅﻭﻟﻳﺗﻪ‬
‫‪applicable copyright law.‬‬

‫ﺑﺷﻛﻝ ﻣﺑﺎﺷﺭ ﻋﻠﻰ ﺇﺧﻼء ﺍﻟﻣﻭﻗﻊ ﻭﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻳﻪ ﻭﻣﻧﻊ ﺍﻟﺣﺎﻟﺔ ﻣﻥ‬

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 ‫ﺍﻻﺯﺩﻳﺎﺩ ﻓﻲ ﺍﻟﺳﻭء ﺑﺎﺳﺗﺧﺩﺍﻡ ﻭﺳﺎﺋﻝ ﺍﻟﺩﻓﺎﻉ ﺍﻷﻭﻟﻳﺔ ﺍﻟﻣﻭﺟﻭﺩﺓ‬
‫ﺑﺎﻟﻣﻧﻁﻘﺔ ﻟﺣﻳﻥ ﻭﺻﻭﻝ ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻭﻓﺭﻕ ﺍﻹﺳﻌﺎﻑ ﻭﺍﻟﺷﺭﻁﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .4‬ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‪:‬‬

‫‪ -‬ﺑﺎﻟﻧﺳﺑﺔ ﻟﻠﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻳﺟﺏ ﺃﻥ ﻳﺑﻘﻰ ﻣﻛﺎﻧﻪ ﻭﻳﺗﺻﻝ ﻣﻊ‬
‫ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻻﺗﺻﺎﻻﺕ ﺃﻭ ﺍﻟﻣﻘﺳﻡ ﺑﻧﺎء ﻋﻠﻰ ﺍﻟﻣﻭﺍﻓﻘﺔ ﺍﻟﺗﻲ‬
‫ﺃﺧﺫﻫﺎ ﻣﻥ ﺍﻟﻣﺩﻳﺭ ﻟﻳﻘﻭﻡ ﺑﻁﻠﺏ ﻣﻧﻪ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺟﻣﻳﻊ ﺃﻋﺿﺎء‬
‫ﺍﻟﻠﺟﻧﺔ ﺍﻟﺗﺧﻁﻳﻁﻳﺔ ﻭﺇﺑﻼﻏﻬﻡ ﺑﺎﻷﻣﺭ ﻭﻛﻝ ﻣﻥ ﻟﻪ ﻋﻼﻗﺔ ﻣﺛﻝ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ‬
‫ﺏ‪ .‬ﺍﻟﺷﺭﻁﺔ‬
‫‌‬
‫ﺝ‪ .‬ﺃﻱ ﺟﻬﺔ ﺃﺧﺭﻯ ﻟﻬﺎ ﻋﻼﻗﺔ ﺑﺎﻟﻣﺷﻛﻠﺔ ﻣﺛﻝ ﺷﺭﻛﺔ ﺍﻟﻐﺎﺯ ﺇﺫﺍ ﻛﺎﻥ‬
‫ﺳﺑﺏ ﺍﻟﺣﺭﻳﻕ ﻣﻥ ﺍﻟﻐﺎﺯ ﻭﻫﻛﺫﺍ‪.‬‬
‫ﻭﺇﻋﺎﺩﺓ ﺍﻻﺗﺻﺎﻝ ﺑﻬﻡ ﻟﻠﺗﺄﻛﻳﺩ ﻋﻠﻳﻬﻡ ﻭﺇﻋﻁﺎﺋﻬﻡ ﺗﻔﺎﺻﻳﻝ ﺍﻟﺣﺎﻟﺔ‬
‫ﺑﺎﻟﺿﺑﻁ ﻭﺍﻟﻣﻭﻗﻊ‪.‬‬
‫‪ -‬ﺇﺫﺍﻋﺔ ﺍﻟﺭﺳﺎﻟﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻹﺧﻼء ﺍﻟﺗﻲ ﺳﺑﻕ ﺗﻭﺿﻳﺣﻬﺎ ﻓﻲ‬
‫ﺍﻟﺟﺯء ﺍﻟﺧﺎﺹ ﺑﺣﺎﻟﺔ ﺍﻟﺣﺭﻳﻕ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺗﻭﺍﺟﺩ ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﺍﻵﺧﺭﻳﻥ ﻓﻲ ﻣﻛﺎﻥ ﺍﻟﺣﺎﺩﺙ ﻭﺗﺄﻣﻳﻥ‬
‫ﺍﻟﺣﻣﺎﻳﺔ ﻭﻁﺭﻳﻕ ﺍﻹﺧﻼء ﻟﻠﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺫﻳﻥ ﺑﺎﻟﻣﻛﺎﻥ‬
‫ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﺃﻧﻬﺎ ﻣﻔﺗﻭﺣﺔ ﻭﺧﺎﻟﻳﺔ ﻣﻥ ﺃﻱ‬
‫ﻋﻭﺍﺋﻕ‪.‬‬
‫‪ -‬ﺇﺧﻼء ﺃﻱ ﺃﺷﻳﺎء ﺛﻣﻳﻧﺔ ﺇﺫﺍ ﻛﺎﻥ ﺫﻟﻙ ﺁﻣﻥ ﻋﻠﻳﻙ‪.‬‬
‫‪ -‬ﺍﺳﺗﺧﺩﺍﻡ ﻭﺳﺎﺋﻝ ﺍﻟﺩﻓﺎﻉ ﺍﻷﻭﻟﻳﺔ ﺍﻟﺗﻲ ﺗﻡ ﺗﺩﺭﻳﺑﻬﻡ ﻋﻠﻳﻬﺎ ﻟﻣﺣﺎﻭﻟﺔ‬
‫ﻣﻧﻊ ﺍﻟﺣﺎﻟﺔ ﻣﻥ ﺍﻻﺯﺩﻳﺎﺩ ﻓﻲ ﺍﻟﺳﻭء‪.‬‬
‫‪ -‬ﺍﻟﺑﻘﺎء ﻋﻠﻰ ﺗﻭﺍﺻﻝ ﻣﻊ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻹﺑﻼﻏﻬﻡ ﺑﺎﻟﻣﺳﺗﺟﺩﺍﺕ‬
‫ﻭﺃﺧﺫ ﺍﻷﻭﺍﻣﺭ‪.‬‬
‫‪ -‬ﺇﺧﻼء ﺍﻷﺷﺧﺎﺹ ﺫﻭﻱ ﺍﻟﺣﺎﺟﺎﺕ ﺍﻟﺧﺎﺻﺔ ﺃﻭﻻً ﻭﺇﻋﻁﺎﺋﻬﻡ‬
‫‪applicable copyright law.‬‬

‫ﺍﻷﻭﻟﻭﻳﺔ ﺑﻧﺎء ﻋﻠﻰ ﺃﺭﻗﺎﻡ ﺍﻟﻐﺭﻑ ﺍﻟﺗﻲ ﻳﻌﻁﻳﻧﺎ ﺇﻳﺎﻫﺎ ﻣﻭﻅﻑ‬

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 ‫ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻭﻟﻠﻐﺭﻑ ﺍﻟﺗﻲ ﻋﻠﻳﻬﺎ ﻗﻔﻝ ﻣﺯﺩﻭﺝ‬
‫ﺃﻭ ﺍﻟﺗﻲ ﻻ ﺗﺟﻳﺏ ﻋﻠﻰ ﺍﻟﻣﻛﺎﻟﻣﺔ ﺍﻟﻬﺎﺗﻔﻳﺔ ﺍﻟﺗﻲ ﺍﺟﺭﺍﻫﺎ ﻣﻭﻅﻑ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﻘﺳﻡ ﻟﻁﻠﺏ ﺍﻻﺧﻼء ﻭﺑﺎﻟﺗﺎﻟﻲ ﻓﺗﺢ ﺍﻟﻐﺭﻓﺔ ﺑﺎﻟﻣﺎﺳﺗﺭ ﻟﻠﺗﺄﻛﺩ ﻣﻥ‬

‫ﺃﻧﻪ ﻻ ﻳﻭﺟﺩ ﺃﺣﺩ ﺑﻬﺎ‪.‬‬
‫‪ .5‬ﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺃﻭ ﺃﺣﺩ ﻣﺷﺭﻓﻳﻪ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‪:‬‬
‫‪ -‬ﻣﺳﺎﻋﺩﺓ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻰ ﺍﻟﺧﺭﻭﺝ ﻣﻥ ﺍﻟﺑﺎﺏ ﺍﻟﺭﺋﻳﺳﻲ ﺃﻭ‬
‫ﺍﻟﻣﺧﺎﺭﺝ ﺍﻷﺧﺭﻯ ﺍﻟﻘﺭﻳﺑﺔ ﺧﺎﺻﺔ ﻟﻸﺷﺧﺎﺹ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‬
‫ﺑﺎﻟﻠﻭﺑﻲ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻥ ﺍﻟﻣﺻﺎﻋﺩ ﺗﻡ ﺇﻳﻘﺎﻓﻬﺎ ﻭﻻ ﻳﻭﺟﺩ ﺃﻱ ﺷﺧﺹ ﻓﻳﻬﺎ ﻭﻣﻧﻊ‬
‫ﺃﻱ ﺃﺣﺩ ﻣﻥ ﺍﺳﺗﺧﺩﺍﻣﻬﺎ ﺑﻣﺳﺎﻋﺩﺓ ﻣﻭﻅﻔﻳﻥ ﺍﻻﺳﺗﻘﺑﺎﻝ ﺍﻟﻣﻧﺎﻭﺑﻳﻥ‪.‬‬
‫‪ -‬ﻁﺑﺎﻋﺔ ﻓﻭﺍﺗﻳﺭ ﺍﻟﻧـﺯﻻء ﻭﺍﻟﺿﻳﻭﻑ ﺣﺗﻰ ﺗﻠﻙ ﺍﻟﻠﺣﻅﺔ ﻭﻭﺿﻌﻬﺎ ﻣﻊ‬
‫ﺟﻣﻳﻊ ﺍﻟﺑﻁﺎﻗﺎﺕ ﺍﻟﺑﻧﻛﻳﺔ ﻭﺑﻁﺎﻗﺎﺕ ﺍﻻﺋﺗﻣﺎﻥ ﻓﻲ ﺃﺣﺩ ﺻﻧﺎﺩﻳﻕ‬
‫ﺍﻷﻣﺎﻧﺎﺕ ﻭﺍﻻﺣﺗﻔﺎﻅ ﺑﻣﻔﺗﺎﺡ ﻫﺫﺍ ﺍﻟﺻﻧﺩﻭﻕ ﻣﻊ ﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ‬
‫ﺑﺎﻹﺿﺎﻓﺔ ﻟﻠﻣﻔﺗﺎﺡ ﺍﻟﺛﺎﻧﻲ ﺍﻟﻣﺎﺳﺗﺭ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺃﻥ ﺻﻧﺎﺩﻳﻕ ﺍﻷﻣﺎﻧﺎﺕ ﻣﻐﻠﻘﺔ ‪.‬‬
‫‪ -‬ﺗﺯﻭﻳﺩ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺑﻛﺷﻑ ﺃﺭﻗﺎﻡ ﺍﻟﻐﺭﻑ ﺍﻟﺗﻲ ﻓﻳﻬﺎ ﺃﺷﺧﺎﺹ ﺫﻭﻱ‬
‫ﺍﻟﺣﺎﺟﺎﺕ ﺍﻟﺧﺎﺻﺔ‪.‬‬
‫‪ .6‬ﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﺩﺧﻝ ﺍﻟﺭﺋﻳﺳﻲ ﻟﻠﻔﻧﺩﻕ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‪:‬‬
‫‪ -‬ﻭﻧﻘﺻﺩ ﺑﻬﻡ ﻣﻭﻅﻔﻳﻥ ﺍﻟﺣﻘﺎﺋﺏ ﻭﻣﺳﺅﻭﻟﻳﻥ ﺍﻟﺳﻳﺎﺭﺍﺕ ﻓﻳﺟﺏ ﻋﻠﻳﻬﻡ‬
‫ﺗﺳﻬﻳﻝ ﻋﻣﻠﻳﺔ ﺍﻹﺧﻼء ﻭﺍﻟﺧﺭﻭﺝ‪.‬‬
‫‪ -‬ﻣﻧﻊ ﺃﻱ ﺃﺣﺩ ﻣﻥ ﺍﻟﺩﺧﻭﻝ‪.‬‬
‫‪ -‬ﺗﺣﺭﻳﻙ ﺃﻱ ﺳﻳﺎﺭﺍﺕ ﺃﻣﺎﻡ ﺍﻟﻔﻧﺩﻕ ﻗﺩ ﺗﻌﻳﻕ ﺳﻳﺎﺭﺍﺕ ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﺃﻭ‬
‫ﺍﻹﻁﻔﺎء ﺃﻭ ﻣﻥ ﺍﻟﻣﻣﻛﻥ ﺃﻥ ﻳﻠﺣﻘﻬﺎ ﺿﺭﺭ‪.‬‬
‫‪ -‬ﻣﻧﻊ ﺍﻟﺗﺟﻣﻊ ﻭﺍﻟﺗﺟﻣﻬﺭ ﻣﻣﺎ ﻗﺩ ﻳﺛﻳﺭ ﺍﻟﻔﺯﻉ ﺧﺎﺻﺔ ﺃﻣﺎﻡ ﺿﻳﻭﻓﻧﺎ ﻣﻥ‬
‫ﻗﺑﻝ ﺍﻟﻣﺗﻁﻔﻠﻳﻥ‪.‬‬
‫‪applicable copyright law.‬‬

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‫‪Account: ns224396‬‬
 ‫‪ -‬ﺇﺭﺷﺎﺩ ﺍﻟﺿﻳﻭﻑ ﻟﻧﻘﻁﺔ ﺍﻟﺗﺟﻣﻊ ﻭﺇﺧﺑﺎﺭﻫﻡ ﺑﺄﻧﻬﻡ ﺳﻳﻛﻭﻧﻭﻥ ﺁﻣﻧﻭﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻫﻧﺎﻙ‪.‬‬
‫‪ .7‬ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﺃﻭ ﺃﺣﺩ ﺍﻟﻣﺷﺭﻓﻳﻥ‪:‬‬
‫ﻳﺟﺏ ﺃﻳﺿﺎ ً ﺗﻭﺍﺟﺩﻫﻡ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻭﺍﻟﺳﻳﻁﺭﺓ ﻟﻣﺗﺎﺑﻌﺔ ﺣﺭﻛﺎﺕ‬
‫ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﺍﻟﺫﻳﻥ ﺗﺗﺭﺗﺏ ﺃﻳﺿﺎ ً ﻋﻠﻳﻬﻡ ﺍﻟﻌﺩﻳﺩ ﻣﻥ‬
‫ﺍﻟﻣﺳﺅﻭﻟﻳﺎﺕ ﻭﻣﺗﺎﺑﻌﺔ ﺍﻟﺗﻁﻭﺭﺍﺕ ﻋﻠﻰ ﺍﻷﺟﻬﺯﺓ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﻐﺭﻓﺔ‬
‫ﺍﻟﺗﺣﻛﻡ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﺣﺭﻳﻕ ﻭﺍﻹﻁﻔﺎء ﻭﺍﻟﻣﺻﺎﻋﺩ‪.‬‬
‫‪ .8‬ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‪:‬‬
‫‪ -‬ﻳﺟﺏ ﻋﻠﻳﻬﻡ ﺍﺳﺗﻘﺑﺎﻝ ﺃﻱ ﺗﻌﻠﻳﻣﺎﺕ ﻣﻥ ﻣﺩﻳﺭ ﺍﻟﺻﻳﺎﻧﺔ ﺃﻭ ﺍﻟﻣﺷﺭﻑ‬
‫ﺍﻟﻣﻧﺎﻭﺏ ﻭﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ‪.‬‬
‫‪ -‬ﺇﻏﻼﻕ ﺟﻣﻳﻊ ﺧﻁﻭﻁ ﺍﻟﻐﺎﺯ ﻭﺩﻭﺍﺋﺭ ﺍﻟﻛﻬﺭﺑﺎء ﻭﺍﻟﺗﻛﻳﻳﻑ ﺑﻣﻛﺎﻥ‬
‫ﺍﻟﺣﺎﺩﺙ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺇﻧﺯﺍﻝ ﺍﻟﻣﺻﺎﻋﺩ ﺑﺷﻛﻝ ﺇﺟﺑﺎﺭﻱ ﻟﻠﻁﺎﺑﻕ ﺍﻟﺭﺋﻳﺳﻲ‬
‫ﻋﻧﺩ ﺍﻟﻣﺩﺧﻝ ﺍﻟﺭﺋﻳﺳﻲ ﻟﻠﻔﻧﺩﻕ ﺛﻡ ﺇﻳﻘﺎﻓﻬﺎ ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻣﻬﺎ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻝ ﺃﺟﻬﺯﺓ ﺍﻟﺗﻛﻳﻳﻑ ﺑﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻭﺃﺟﻬﺯﺓ ﺷﻔﻁ‬
‫ﺍﻟﺩﺧﺎﻥ ﻭﺍﻹﺿﺎءﺓ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻣﻝ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﺍﻟﻣﻘﺎﻭﻣﺔ ﻟﻠﺣﺭﺍﺋﻕ ﻭﺍﻟﻧﺎﺭ ﺑﺷﻛﻝ ﺁﻣﻥ‬
‫ﻭﺳﻠﻳﻡ‪.‬‬
‫‪ -‬ﺍﻟﺗﻭﺯﻳﻊ ﻋﻠﻰ ﺍﻟﻣﻧﺎﻁﻕ ﺍﻟﻣﺣﺩﺩﺓ ﻣﺳﺑﻘﺎ ً ﻭﺣﺳﺏ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺗﻲ ﺗﺑﺙ‬
‫ﻣﻥ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻟﻠﻣﺳﺎﻋﺩﺓ ﻓﻲ ﻋﻣﻠﻳﺔ ﺍﻹﺧﻼء ﻭﺍﻹﺭﺷﺎﺩ ﻟﻠﻣﺧﺎﺭﺝ‪.‬‬
‫‪ .9‬ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻻﺗﺻﺎﻻﺕ ﺃﻭ ﺍﻟﻣﻘﺳﻡ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‪:‬‬
‫‪ -‬ﻳﺟﺏ ﺍﻻﺗﺻﺎﻝ ﻓﻭﺭﺍً ﺑﺄﻋﺿﺎء ﺍﻟﻠﺟﻧﺔ ﺍﻟﺗﺧﻁﻳﻁﻳﺔ ﻹﺑﻼﻏﻬﻡ ﺑﺎﻟﺣﺎﻟﺔ‬
‫ﻭﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻭﺍﻟﺷﺭﻁﺔ ﻭﺃﻱ ﺟﻬﺔ ﺃﺧﺭﻯ ﻟﻬﺎ ﻋﻼﻗﺔ ﻭﺫﻟﻙ ﺑﻌﺩ‬
‫ﺗﻠﻘﻳﻪ ﺍﻷﻣﺭ ﻣﻥ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ‪.‬‬
‫‪applicable copyright law.‬‬

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‫‪Account: ns224396‬‬
 ‫‪ -‬ﻳﺟﺏ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ ﻟﻳﻛﻭﻥ ﻣﻭﺟﻭﺩﺍً ﻓﻲ ﻣﻛﺎﻥ ﺍﻟﺗﺟﻣﻊ‬
‫ﻟﻠﻣﺳﺎﻋﺩﺓ ﻓﻲ ﻋﻣﻠﻳﺔ ﺗﻘﺩﻳﻡ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﺑﺎﻹﺿﺎﻓﺔ ﻟﻠﻣﻣﺭﺽ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﻧﺎﻭﺏ‪.‬‬
‫‪ -‬ﻳﺟﺏ ﺇﻋﻁﺎء ﺍﻷﻭﻟﻭﻳﺔ ﻟﻠﻣﻛﺎﻟﻣﺎﺕ ﺍﻟﺧﺎﺻﺔ ﺑﻔﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ ﺃﻭ‬
‫ﺍﻹﺧﻼء‪.‬‬
‫‪ -‬ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺍﻟﻧﺯﻻء ﺑﺎﻟﻐﺭﻑ ﺍﻟﺫﻳﻥ ﻳﻭﺟﺩ ﺗﻬﺩﻳﺩ ﻋﻠﻳﻬﻡ ﻭﻳﺑﺩﺃ‬
‫ﺑﺎﻟﻐﺭﻑ ﺍﻷﻗﺭﺏ ﻣﻥ ﺍﻟﻣﻭﻗﻊ ﻭﺍﻟﺗﺣﺩﺙ ﺑﺎﻟﻌﺑﺎﺭﺓ ﺍﻟﺗﺎﻟﻳﺔ ﺇﺫﺍ ﻛﺎﻥ‬
‫ﺃﺟﻧﺑﻲ‪:‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫ﺃﻣﺎ ﺇﺫﺍ ﻛﺎﻥ ﻋﺭﺑﻳﺎ ً ﻧﻘﻭﻝ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﻟﻭ ﺳﻣﺣﺕ ﺳﻳﺩ ‪ /‬ﺳﻳﺩﺓ ــــــ ﻟﺩﻳﻧﺎ ﺇﻧﺫﺍﺭ ﺑﺎﻟﺣﺭﻳﻕ ﻓﻲ ﺍﻟﻁﺎﺑﻕ ـــــ‬
‫ﻟﺫﻟﻙ ﻳﺭﺟﻰ ﺍﻟﺗﻭﺟﻪ ﻷﻗﺭﺏ ﺩﺭﺝ ﻁﻭﺍﺭﺉ ﺣﻳﺙ ﺳﺗﻛﻭﻥ ﺍﻟﻼﻓﺗﺎﺕ‬
‫ﺍﻹﺭﺷﺎﺩﻳﺔ ﺍﻟﺗﻲ ﺑﺎﻟﻁﺎﺑﻕ ﻣﺿﺎءﺓ ﻟﺗﻭﺟﻳﻬﻛﻡ ﻟﻠﻣﺧﺭﺝ ﻭﻹﺧﻼء ﺍﻟﻣﺑﻧﻰ‬
‫‪.‬‬
‫‪ -‬ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﺃﻱ ﺟﻬﺔ ﺃﺧﺭﻯ ﻳﻁﻠﺑﻬﺎ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ‬
‫ﺍﻟﺗﺣﻛﻡ‪.‬‬
‫‪ -‬ﺇﺑﻼﻍ ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﺄﺭﻗﺎﻡ ﺃﻱ ﻏﺭﻑ ﻻ ﺗﺟﻳﺑﻪ ﻟﻔﺗﺣﻬﺎ ﻭﺍﻟﺩﺧﻭﻝ ﻋﻠﻳﻬﺎ‬
‫ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﺣﺩ ﺑﻬﺎ‪.‬‬
‫‪ .10‬ﻣﺷﺭﻓﻳﻥ ﻗﺳﻡ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ‬
‫‪ -‬ﻳﺟﺏ ﻋﻠﻰ ﻛﻝ ﻣﺷﺭﻑ ﻁﺎﺑﻕ ﺍﻟﺗﻭﺍﺟﺩ ﻓﻲ ﻁﺎﺑﻘﻪ ﻟﻺﺷﺭﺍﻑ ﻋﻠﻰ‬
‫ﻋﻣﻠﻳﺔ ﺍﻹﺧﻼء ﻭﻟﻛﻥ ﻳﻣﻧﻊ ﻓﺗﺣﻬﻡ ﻷﻱ ﻏﺭﻓﺔ ﺇﻻ ﺑﺣﺿﻭﺭ ﺍﻷﻣﻥ‬
‫ﻣﻌﻬﻡ ﻭﺇﻏﻼﻕ ﺟﻣﻳﻊ ﺍﻟﻐﺭﻑ ﺍﻟﺗﻲ ﻳﺧﺭﺝ ﻧﺯﻻﺋﻬﺎ ﻣﻧﻬﺎ ﻭﺿﻊ ﻋﻼﻣﺔ‬
‫‪applicable copyright law.‬‬

‫ﻣﺗﻔﻕ ﻋﻠﻳﻬﺎ ﻋﻠﻰ ﺑﺎﺏ ﺍﻟﻐﺭﻓﺔ ﺗﺷﻳﺭ ﺇﻟﻰ ﺃﻧﻬﺎ ﻓﺎﺭﻏﺔ‪.‬‬

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 ‫‪ -‬ﻳﺟﺏ ﺍﻥ ﻳﻛﻭﻥ ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻟﻐﺭﻑ ﺃﻭ ﺃﻱ ﺃﺣﺩ ﻣﻥ ﺍﻟﻣﺷﺭﻓﻳﻥ‬
‫ﺍﻟﻣﻧﺎﻭﺑﻳﻥ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺳﻡ ﺑﺎﻟﺟﻬﺔ ﺍﻷﻣﺎﻣﻳﺔ ﻟﻠﻔﻧﺩﻕ ﺑﺎﻟﺧﺎﺭﺝ ﻻﻧﺗﻅﺎﺭ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻭﻓﺭﻕ ﺍﻹﻁﻔﺎء ﻭﺍﻹﺧﻼء ﻭﺍﻹﺳﻌﺎﻑ ﻭﺍﻟﺷﺭﻁﺔ‬

‫ﻭﺗﻭﺟﻳﻬﻬﻡ ﻟﻠﻁﺭﻳﻕ ﻭﻣﻛﺎﻥ ﺍﻟﺣﺎﺩﺙ ﻭﺳﻳﻛﻭﻥ ﻋﻠﻰ ﺍﺗﺻﺎﻝ ﻣﺑﺎﺷﺭ ﻣﻊ‬
‫ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻟﺧﺻﻭﺹ ﺃﻱ ﻣﺳﺗﺟﺩﺍﺕ ‪.‬‬
‫‪ .11‬ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‬
‫‪ -‬ﻣﺭﺍﻓﻘﺔ ﺍﻟﻣﺷﺭﻓﻳﻥ ﺍﻟﺫﻳﻥ ﺑﺎﻟﻁﻭﺍﺑﻕ ﻟﻣﺳﺎﻋﺩﺗﻬﻡ ﺑﺎﻹﺧﻼء‪.‬‬
‫‪ -‬ﻣﺣﺎﻭﻟﺔ ﺇﻁﻔﺎء ﺍﻟﻧﺎﺭ ﺇﺫﺍ ﻛﺎﻥ ﺫﻟﻙ ﺁﻣﻥ ﻋﻠﻳﻬﻡ‪.‬‬
‫‪ -‬ﻣﺳﺎﻋﺩﺓ ﻓﺭﻳﻕ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‪.‬‬
‫‪ -‬ﻣﺳﺎﻋﺩﺓ ﻣﺩﻳﺭ ﻗﺳﻡ ﺍﻟﻐﺭﻑ ﺧﺎﺭﺝ ﺍﻟﻔﻧﺩﻕ ﺑﺈﺭﺷﺎﺩ ﻓﺭﻳﻕ ﺍﻟﺩﻓﺎﻉ‬
‫ﺍﻟﻣﺩﻧﻲ ﻭﻓﺭﻕ ﺍﻹﻁﻔﺎء ﻟﻠﻣﻭﻗﻊ‪.‬‬
‫‪ -‬ﺗﻘﺩﻳﻡ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻭﺍﻟﻣﺳﺎﻋﺩﺓ ﻓﻳﻪ ﻓﻲ ﻣﻛﺎﻥ ﺍﻟﺗﺟﻣﻊ ﺗﺣﺕ‬
‫ﺇﺷﺭﺍﻑ ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ‪.‬‬

‫‪ .12‬ﻣﺩﻳﺭ ﻗﺳﻡ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻣﻭﻅﻔﻳﻥ ﻗﺳﻣﻪ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ‪.‬‬

‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺗﻁﺎﺑﻕ ﻋﺩﺩ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﺑﻣﻧﻁﻘﺔ ﺍﻟﺗﺟﻣﻊ ﻣﻊ‬
‫ﺍﻟﻣﻧﺎﻭﺑﻳﻥ ﻓﻌﻼً ﺑﺎﻟﻔﻧﺩﻕ‪.‬‬
‫‪ -‬ﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻷﺣﺩ ﺑﺎﻟﻌﻭﺩﺓ ﻟﻠﻔﻧﺩﻕ ﺇﻻ ﺑﻌﺩ ﺇﻋﻁﺎء ﺇﺷﺎﺭﺓ ﺍﻟﻌﻭﺩﺓ‬
‫ﻭﺍﻧﺗﻬﺎء ﺍﻟﺧﻁﺭ‪.‬‬
‫‪ -‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺧﺭﻭﺝ ﺟﻣﻳﻊ ﺍﻟﺯﻭﺍﺭ ﺍﻟﺫﻳﻥ ﺩﺧﻠﻭﺍ ﻟﺯﻳﺎﺭﺓ ﺃﻱ ﺃﻗﺳﺎﻡ ﺃﻭ‬
‫ﻣﻛﺎﺗﺏ ﺑﺎﻟﻔﻧﺩﻕ ﻋﻥ ﻁﺭﻳﻕ ﻣﺩﺧﻝ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻣﺭﺍﺟﻌﺔ ﺍﻟﻬﻭﻳﺎﺕ‬
‫ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﻭﺍﻟﻛﺷﻭﻓﺎﺕ‪.‬‬
‫‪-‬ﻗﺳﻡ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻳﺗﺷﺎﺑﻪ ﻣﻊ ﻗﺳﻡ ﺍﻟﻣﺎﻟﻳﺔ ﻓﻲ ﻭﺟﻭﺩ ﺃﻭﺭﺍﻕ‬
‫ﻭﻣﺳﺗﻧﺩﺍﺕ ﻣﻬﻣﺔ ﺟﺩﺍً ﺑﻬﻣﺎ ﻟﺫﻟﻙ ﻓﻭﻅﻳﻔﺗﻬﻡ ﻓﻲ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻻﺕ‬
‫ﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﻛﻳﻔﻳﺔ ﺣﻔﻅ ﻫﺫﻩ ﺍﻷﻭﺭﺍﻕ ﻭﺍﻟﻣﺳﺗﻧﺩﺍﺕ ﻋﻥ ﺍﻟﻔﻧﺩﻕ‬
‫‪applicable copyright law.‬‬

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 ‫ﻭﺍﻟﻣﻭﻅﻔﻳﻥ ﻭﻭﺿﻌﻬﺎ ﺟﻣﻳﻌﺎ ﻓﻲ ﺍﻟﺧﺯﻧﺔ ﺍﻟﻣﺻﻔﺣﺔ ﺍﻟﻣﻭﺟﻭﺩﺓ‬
‫ﺑﻘﺳﻡ ﺍﻟﻣﺎﻟﻳﺔ ﺛﻡ ﺧﺭﻭﺟﻬﻡ ﻣﻥ ﺍﻟﻣﺑﻧﻰ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺛﺎﻟﺛﺎ ً‪ :‬ﺃﺟﻬﺯﺓ ﺍﻟﺳﻼﻣﺔ ﻭﺍﻹﻧﺫﺍﺭ‬

‫ﺇﻥ ﺗﻭﻓﻳﺭ ﻭﺳﺎﺋﻝ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺩﻓﺎﻉ ﺍﻟﻣﺩﻧﻲ ﻭﻣﻌﺭﻓﺔ ﻁﺭﻳﻘﺔ‬
‫ﺍﻟﺗﻌﺎﻣﻝ ﻣﻌﻬﺎ ﻋﻧﺩ ﺑﺩﺍﻳﺔ ﺍﻟﺧﻁﺭ ﻫﻲ ﺍﻟﻭﺳﻳﻠﺔ ﺍﻟﻭﺣﻳﺩﺓ ﻟﻠﺣﺩ ﻣﻥ ﺗﻁﻭﺭ‬
‫ﺍﻟﺧﻁﺭ ﻭﺍﻟﻘﺿﺎء ﻋﻠﻳﻪ ﺑﺳﺭﻋﺔ ﻭﺳﻬﻭﻟﺔ ﻭﻳﺟﺏ ﻻﺳﺗﺧﺩﺍﻣﻬﺎ ﺑﺷﻛﻝ ﻓﻌﺎﻝ‬
‫ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺃﻥ ﺗﻛﻭﻥ ﻫﺫﻩ ﺍﻷﺟﻬﺯﺓ ﻋﻠﻰ ﺍﺧﺗﻼﻑ ﺃﻧﻭﺍﻋﻬﺎ ﺑﻣﻛﺎﻥ ﺳﻬﻝ‬
‫ﺍﻟﻭﺻﻭﻝ ﻟﻪ ‪. ‬‬
‫ﺏ‪ .‬ﺳﻬﻠﺔ ﺍﻻﺳﺗﻌﻣﺎﻝ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻋﺩﺩﻫﺎ ﻛﺎﻓﻲ‪.‬‬
‫ﺩ‪ .‬ﺍﻟﺗﺄﻛﺩ ﺍﻟﻣﺳﺗﻣﺭ ﻣﻥ ﺻﻼﺣﻳﺗﻬﺎ ﻟﻼﺳﺗﻌﻣﺎﻝ‪.‬‬
‫ﻫـ‪ .‬ﺃﻥ ﺗﻛﻭﻥ ﺁﻣﻧﺔ‬
‫ﻭ‪ .‬ﻣﻌﺭﻓﺔ ﻁﺭﻳﻘﺔ ﺍﻻﺳﺗﺧﺩﺍﻡ ﻭﺗﺩﺭﻳﺏ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻋﻠﻳﻬﺎ‪.‬‬
‫ﻭﻧﺫﻛﺭ ﻣﻧﻬﺎ ﺍﻟﺗﺎﻟﻲ ‪:‬‬
‫ﺃ‪ -‬ﻁﻔﺎﻳﺎﺕ ﺍﻟﺣﺭﻳﻕ ‪:‬‬
‫ﻳﺟﺏ ﻣﻌﺭﻓﺔ ﺃﻟﻭﺍﻥ ﺍﻟﻁﻔﺎﻳﺎﺕ ﻭﺃﻧﻭﺍﻋﻬﺎ ﻷﻥ ﺍﻟﺧﻁﻭﺭﺓ ﺗﻛﻣﻥ ﻓﻲ‬
‫ﺍﺣﺗﻣﺎﻟﻳﺔ ﺯﻳﺎﺩﺓ ﺍﻟﺣﺭﻳﻕ ﺇﺫﺍ ﺗﻡ ﺍﺳﺗﻌﻣﺎﻝ ﻧﻭﻉ ﺧﺎﻁﺊ ﻟﺫﻟﻙ ﻓﻬﻲ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺃﺣﻣﺭ‪ :‬ﻭﺗﺗﻣﻳﺯ ﺑﻘﺩﺭﺗﻬﺎ ﻋﻠﻰ ﻣﻛﺎﻓﺣﺔ ﺣﺭﺍﺋﻕ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻌﺎﺩﻳﺔ‬
‫ﻛﺎﻟﺧﺷﺏ ﻭﺍﻟﻭﺭﻕ ﻭﺍﻟﺑﻼﺳﺗﻳﻙ ﻭﻫﻲ ﻣﺎﺩﺓ ﻣﺎﺋﻳﺔ‪.‬‬
‫ﺏ‪ .‬ﺃﺑﻳﺽ‪ :‬ﻭﺗﺗﻣﻳﺯ ﺑﻘﺩﺭﺗﻬﺎ ﻋﻠﻰ ﻣﻛﺎﻓﺣﺔ ﺣﺭﺍﺋﻕ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺳﺎﺋﻠﺔ‬
‫‌‬
‫ﺍﻟﻘﺎﺑﻠﺔ ﻟﻼﺷﺗﻌﺎﻝ ﻛﺎﻟﺯﻳﺕ ﻭﺍﻟﻛﺎﺯ ﻭﺍﻟﺑﻧﺯﻳﻥ ﻭﻫﻲ ﻣﺎﺩﺓ ﺭﻏﻭﻳﺔ‪.‬‬
‫ﺝ‪ .‬ﺃﺯﺭﻕ‪ :‬ﻭﺗﺗﻣﻳﺯ ﺑﻘﺩﺭﺗﻬﺎ ﻋﻠﻰ ﻣﻛﺎﻓﺣﺔ ﺣﺭﺍﺋﻕ ﺍﻟﻣﻌﺩﺍﺕ‬
‫ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ ﻭﺍﻷﺳﻼﻙ ﻭﻫﻲ ﻋﺑﺎﺭﺓ ﻋﻥ ﻣﺳﺣﻭﻕ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫ﺩ‪ .‬ﺃﺧﺿﺭ‪ :‬ﻭﺗﺗﻣﻳﺯ ﺑﻘﺩﺭﺗﻬﺎ ﻋﻠﻰ ﻣﻛﺎﻓﺣﺔ ﻣﺧﺗﻠﻑ ﺃﻧﻭﺍﻉ ﺍﻟﺣﺭﺍﺋﻕ‬
‫ﻭﺗﺳﻣﻰ ﺑﺎﻟﻬﺎﻟﻭﻥ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻫـ‪ .‬ﺃﺳﻭﺩ‪ :‬ﻭﺗﺗﻣﻳﺯ ﺑﻘﺩﺭﺗﻬﺎ ﻋﻠﻰ ﻣﻛﺎﻓﺣﺔ ﺣﺭﺍﺋﻕ ﺍﻟﺳﻭﺍﺋﻝ ﻭﺍﻟﻐﺎﺯﺍﺕ‬

‫ﺍﻟﻣﺷﺗﻌﻠﺔ ﻭﻫﻲ ﻣﺎﺩﺓ ﺗﺗﻛﻭﻥ ﻣﻥ ﺩﻳﻭﻛﺳﻳﺩ ﺍﻟﻛﺭﺑﻭﻥ ‪.‬‬

‫ﻛﻳﻔﻳﺔ ﺍﺳﺗﺧﺩﺍﻡ ﻁﻔﺎﻳﺔ ﺍﻟﺣﺭﻳﻕ ‪:‬‬

‫‪ .1‬ﻳﺟﺏ ﺣﻣﻠﻬﺎ ﺑﺷﻛﻝ ﻣﺳﺗﻘﻳﻡ ﻭﺍﻹﻣﺳﺎﻙ ﺑﻬﺎ ﺟﻳﺩﺍً‪.‬‬
‫‪ .2‬ﺭﻓﻊ ﺭﺃﺱ ﺍﻟﺧﺭﻁﻭﻡ ﻭﻓﻙ ﺍﻟﻘﻔﻝ‪.‬‬
‫‪ .3‬ﺗﻭﺟﻳﻪ ﺍﻟﻔﻭﻫﺔ ﻟﻘﺎﻋﺩﺓ ﺍﻟﻧﺎﺭ‪.‬‬
‫‪ .4‬ﺍﻟﺿﻐﻁ ﻋﻠﻰ ﺍﻟﻳﺩ ﻹﺧﺭﺍﺝ ﺍﻟﻣﺎﺩﺓ ﺍﻟﻣﻘﺎﻭﻣﺔ ﻭﺃﻏﻠﺏ ﺍﻟﻁﻔﺎﻳﺎﺕ ﺗﺧﺭﺝ‬
‫ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ ﻟﻣﺩﺓ ﻧﺻﻑ ﺩﻗﻳﻘﺔ‪.‬‬
‫‪ .5‬ﺣﺭﻛﻬﺎ ﺑﺷﻛﻝ ﻧﺻﻑ ﺩﺍﺋﺭﻱ‪.‬‬
‫‪ .6‬ﻗﺎﻋﺩﺓ ﺍﻟـ ‪:‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪‬ﻭﻳﺟﺏ ﻓﺣﺹ ﻫﺫﻩ ﺍﻟﻁﻔﺎﻳﺎﺕ ﺑﺎﺳﺗﻣﺭﺍﺭ ﺑﺷﻛﻝ ﺩﻭﺭﻱ ﻭﺗﺑﺩﻳﻝ‬
‫ﺍﻟﻔﺎﺭﻍ ﻣﻧﻬﺎ ﻣﻊ ﺗﺣﺩﻳﺩ ﺍﻟﻣﻭﻗﻊ ﻟﺗﻭﺟﻪ ﻓﺭﻳﻕ ﺍﻟﻁﻭﺍﺭﺉ ﻟﻪ ﻭﺿﺭﻭﺭﺓ ﻋﺩﻡ‬
‫ﺍﻟﺗﺣﺩﺙ ﺑﻭﺟﻭﺩ ﺣﺭﻳﻕ ﺃﻭ ﻧﺎﺭ ﻋﻠﻰ ﺍﻷﺟﻬﺯﺓ ﻓﻘﻁ ﺑﺎﻟﺭﻣﻭﺯ ﺍﻟﻣﺗﻔﻕ ﻋﻠﻳﻬﺎ‬
‫ﻟﻌﺩﻡ ﺇﺛﺎﺭﺓ ﺍﻟﺭﻋﺏ ) ﺭﻣﺯ ﺍﻟﺣﺭﻳﻕ ﺍﻷﻛﻳﺩ ﻫﻭ ﺍﻷﺣﻣﺭ (‪.‬‬
‫ﺏ ‪ -‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﻫﻧﺎﻙ ﻣﺧﻁﻁﺎﺕ ﻭﺭﺳﻭﻣﺎﺕ ﻛﺎﻣﻠﺔ ﻭﺷﺎﻣﻠﺔ ﻟﻠﻔﻧﺩﻕ‬
‫ﻋﺎﻣﺔ ﻭﻋﻠﻳﻬﺎ ﻛﺎﻣﻝ ﺍﻟﺷﺭﻭﺣﺎﺕ ﻭﻣﻭﺍﻗﻊ ﺃﺟﻬﺯﺓ ﺍﻹﻧﺫﺍﺭ ﻭﻧﻘﺎﻁ ﻣﻘﺎﻭﻣﺔ‬
‫ﺍﻟﺣﺭﻳﻕ ﻟﺩﻯ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺫﻛﺭ ﺃﺳﻣﺎء ﻛﻝ ﺍﻷﻗﺳﺎﻡ ﻓﻳﻬﺎ ﻭﻣﻌﻠﻭﻣﺎﺕ ﻛﻝ‬
‫ﻁﺎﺑﻕ ﻣﺛﻝ ﺍﻟﻣﺳﺎﺣﺔ ﻭﻋﺩﺩ ﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻟﻛﻝ ﻁﺎﺑﻕ ﻭﻣﻭﺍﻗﻌﻬﺎ‬
‫‪applicable copyright law.‬‬

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 ‫ﻭﻁﺭﻳﻘﺔ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺃﺟﻬﺯﺓ ﺍﻹﻁﻔﺎء ﻭﺍﻟﺳﻼﻣﺔ ﻭﺿﺭﻭﺭﺓ ﻭﺟﻭﺩ‬
‫ﺧﺭﻳﻁﺔ ﻓﻳﻬﺎ ﺭﺳﻡ ﺑﻳﺎﻧﻲ ﻟﻁﺭﻳﻕ ﺍﻹﺧﻼء ﻣﺛﺑﺗﻪ ﺧﻠﻑ ﺑﺎﺏ ﻛﻝ ﻏﺭﻓﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﺛﺎﻝ ‪ :‬ﺭﺳﻡ ﺗﻭﺿﻳﺣﻲ ﻟﺧﺎﺭﻁﺔ ﺍﻹﺧﻼء ﺍﻟﻣﻭﺟﻭﺩﺓ ﺧﻠﻑ ﺑﺎﺏ ﻏﺭﻓﺔ‬

‫ﺭﻗﻡ ‪ 912‬ﻓﻲ ﺍﻟﻁﺎﺑﻕ ﺍﻟﺗﺎﺳﻊ ﻟﻔﻧﺩﻕ ×‪:‬‬

‫‪908‬‬ ‫‪907‬‬ ‫‪906‬‬ ‫‪905‬‬ ‫‪904‬‬ ‫‪903‬‬ ‫‪902‬‬ ‫‪90‬‬

‫‪1‬‬

‫‪Exit‬‬
‫‪Exit‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬

‫‪91‬‬ ‫‪917‬‬ ‫‪916‬‬ ‫‪915‬‬ ‫‪91‬‬ ‫‪91‬‬ ‫‪912‬‬ ‫‪911‬‬ ‫‪910‬‬ ‫‪909‬‬
‫‪8‬‬ ‫‪4‬‬ ‫‪3‬‬

‫ﺍﻟﻁﺎﺑﻕ ﺍﻟﺗﺎﺳﻊ ﻏﺭﻓﺔ ﺭﻗﻡ ‪.912‬‬

‫ﺣﻳﺙ ﻳﺟﺏ ﻣﺭﺍﻋﺎﺓ ﺍﻟﺷﺭﻭﻁ ﺍﻟﺗﺎﻟﻳﺔ ﺑﺎﻟﺧﺭﻳﻁﺔ‬

‫‪ .1‬ﺗﻣﻳﻳﺯ ﻣﻭﻗﻊ ﻏﺭﻓﺔ ﺍﻟﻧﺯﻳﻝ ﺑﻠﻭﻥ ﻣﺧﺗﻠﻑ ﺃﻭ ﺇﺷﺎﺭﺓ‬
‫‪ .2‬ﺭﺳﻡ ﺃﻗﺭﺏ ﺧﻁ ﺳﻳﺭ ﻷﻗﺭﺏ ﻣﺧﺭﺝ ﻁﻭﺍﺭﺉ‪:‬‬

‫‪Exit‬‬ ‫ﺑﺎﻟﻣﻣﺭﺍﺕ‪.‬‬ ‫‪ .3‬ﻣﻭﺍﻗﻊ ﺍﻟﻁﻔﺎﻳﺎﺕ‬

‫‪ .4‬ﻣﻭﺍﻗﻊ ﺧﺭﺍﻁﻳﻡ ﺍﻟﻣﻳﺎﻩ ‪‬ﺑﺎﻟﻣﻣﺭﺍﺕ‪.‬‬
‫‪ .5‬ﻳﺟﺏ ﺗﻭﺿﻳﺢ ﻣﻌﺎﻧﻲ ﺍﻟﺭﺳﻭﻣﺎﺕ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﺎﻟﺧﺎﺭﻁﺔ )ﻣﻔﺎﺗﻳﺢ(‬
‫‪ .6‬ﺗﺛﺑﻳﺕ ﺭﻗﻡ ﺍﻟﻁﺎﺑﻕ ﻭﺭﻗﻡ ﺍﻟﻐﺭﻓﺔ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .7‬ﻭﻛﺗﺎﺑﺔ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺗﺎﻟﻳﺔ ‪-:‬‬

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 ‫‪ -‬ﺿﺭﻭﺭﺓ ﺗﻌﺭﻑ ﺍﻟﻧـﺯﻳﻝ ﻋﻠﻰ ﻣﻭﺍﻗﻊ ﻣﺧﺎﺭﺝ ﺍﻟﻁﻭﺍﺭﺉ ﻭﺃﺟﻬﺯﺓ‬
‫ﺍﻹﻁﻔﺎء ﻭﺍﻹﻧﺫﺍﺭ )ﻭﻋﻠﻰ ﺍﻟﻣﻭﻅﻑ ﺍﻟﺫﻱ ﺳﻳﺭﺷﺩ ﺍﻟﻧـﺯﻳﻝ ﻟﻐﺭﻓﺗﻪ ﻋﻧﺩ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻗﺩﻭﻣﻪ ﺃﻭﻝ ﻣﺭﺓ ﺃﻥ ﻳﻭﺿﺢ ﻟﻠﻧـﺯﻳﻝ ﻛﻝ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺳﺎﺑﻘﺔ ﻭﻣﻛﺎﻥ‬

‫ﺍﻟﺗﺟﻣﻊ ( ‪.‬‬
‫‪ -‬ﻛﻣﺎ ﻭﻳﺭﺟﻰ ﺃﻳﺿﺎ ﻣﻥ ﺍﻟﻧـﺯﻳﻝ ﻋﺩ ﺍﻷﺑﻭﺍﺏ ﺍﻟﺗﻲ ﺑﻳﻥ ﺑﺎﺏ ﻏﺭﻓﺗﻪ‬
‫ﻭﺃﻗﺭﺏ ﺑﺎﺏ ﻣﺧﺭﺝ ﻁﻭﺍﺭﺉ ) ﻷﻥ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﻗﺩ ﺗﺳﺎﻋﺩ‬
‫ﺍﻟﻧـﺯﻳﻝ ﻓﻳﻣﺎ ﺑﻌﺩ ﻟﻠﺗﻌﺭﻑ ﻋﻠﻰ ﺃﻗﺭﺏ ﻣﺧﺭﺝ ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﺩﺧﺎﻥ ﺃﻭ ﺇﺫﺍ ﻟﻡ‬
‫ﻳﻛﻥ ﺍﻟﻣﻣﺭ ﻣﺿﺎء ( ‪.‬‬
‫‪ -‬ﻓﻲ ﺣﺎﻝ ﺍﻛﺗﺷﺎﻑ ﺃﻱ ﺣﺭﻳﻕ ﻓﻳﺭﺟﻰ‬
‫ﺃ‪ .‬ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﻬﺩﻭء‬
‫‪‬‬ ‫ﺏ‪ .‬ﺍﻟﺗﻭﺟﻪ ﻷﻗﺭﺏ ﻫﺎﺗﻑ ﻟﻼﺗﺻﺎﻝ ﻣﻊ ﻗﺳﻡ ﺍﻷﻣﻥ ﻋﻠﻰ ﺭﻗﻡ‬
‫ﻭﺍﺧﺑﺎﺭﻫﻡ ﺑﺎﺳﻣﻙ ﻭﻣﻭﻗﻌﻙ ﻭﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ ‪.‬‬
‫‪ -‬ﻭﺳﻳﻘﻭﻡ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺑﺈﺧﻼﺋﻙ ﻣﻥ ﺍﻟﻣﻭﻗﻊ ﻟﻛﻥ ﺇﺫﺍ‬
‫ﺧﺭﺟﺕ ﻣﻥ ﻏﺭﻓﺗﻙ ﻓﺗﺄﻛﺩ ﻣﻥ ﺇﻏﻼﻗﻙ ﻟﻠﺑﺎﺏ ﺧﻠﻔﻙ ﻭﺗﻭﺟﻪ ‪.‬‬
‫ﺝ‪ -‬ﻧﻅﺎﻡ ﺍﻹﺧﻼء ﺍﻟﺻﻭﺗﻲ‬

‫ﻣﻛﻭﻧﺎﺕ ﻧﻅﺎﻡ ﺍﻹﺧﻼء ﺍﻟﺻﻭﺗﻲ ‪:‬‬

‫‪ .1‬ﺍﻟﺳﻣﺎﻋﺎﺕ ) ‪( ‬‬
‫‪ .2‬ﻣﺿﺧﺎﺕ ) ‪( ‬‬
‫‪ .3‬ﺍﻟﺗﻣﺩﻳﺩﺍﺕ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ ) ‪( ‬‬
‫‪ .4‬ﻣﺻﺎﺩﺭ ﺍﻟﻁﺎﻗﺔ ) ‪( ‬‬
‫‪ .5‬ﻣﻭﻟﺩﺍﺕ ﺍﻟﻧﻌﻣﺔ ) ‪( ‬‬
‫‪ .6‬ﻣﺭﻛﺑﺎﺕ ﺍﻟﻧﻐﻣﺔ ) ‪( ‬‬
‫ﺍﻻﻋﺗﺑﺎﺭﺍﺕ ﺍﻟﺗﺻﻣﻳﻣﻳﺔ ﻷﻧﻅﻣﺔ ﺍﻹﺧﻼء ﺍﻟﺻﻭﺗﻳﺔ ‪:‬‬
‫‪applicable copyright law.‬‬

‫‪ - 1‬ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﻛﺎﻓﺔ ﺍﻷﺟﺯﺍء ﺍﻟﺗﻲ ﻳﺗﻛﻭﻥ ﻣﻧﻬﺎ ﺍﻟﻧﻅﺎﻡ ﻣﺭﺍﻗﺑﺔ ﻣﻥ ﺍﻟﺩﻭﺍﺋﺭ‬
‫ﺍﻟﻣﻔﺗﻭﺣﺔ ‪.‬‬
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 ‫‪ - 2‬ﺗﻭﺯﻳﻊ ﺍﻟﺳﻣﺎﻋﺎﺕ ﻋﻠﻰ ﻛﺎﻓﺔ ﺍﻟﻣﺳﺎﺣﺎﺕ ﺑﺣﻳﺙ ﻻ ﻳﻘـﻝ ﻣﺳﺗﻭﻯ ﺍﻟﺻﻭﺕ ﻋﻥ‬
‫)‪. ( 75 db‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ - 3‬ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﺻﻭﺕ ﻭﺍﺿﺢ ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﺻﻭﺕ ﺍﻟﺿﺟﻳﺞ ﺑﺎﻟﺧﻠﻔﻳﺔ ﺍﻟﺻﺎﺩﺭ ﻋﻥ‬
‫ﺍﻟﻣﻌﺩﺍﺕ ﻭﺍﻷﺟﻬﺯﺓ ﺑﺎﻟﻘﺳﻡ ‪.‬‬
‫‪ - 4‬ﻣﺭﺍﻋﺎﺓ ﺷﻣﻭﻝ ﺍﻟﻣﻧﺎﻁﻕ ﺍﻟﺗﺎﻟﻳﺔ ﻟﻧﻅﺎﻡ ﺍﻹﺧﻼء ﺍﻟﺻﻭﺗﻲ ‪.‬‬
‫‌ﺃ‪ .‬ﺍﻟﻣﺻﺎﻋﺩ‬
‫ﺏ‪ .‬ﺍﻷﺩﺭﺍﺝ‬
‫‌‬
‫ﺝ ‪ .‬ﺍﻟﻣﺭﺍﻓﻕ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻌﺎﻣﺔ‬
‫‪ - 5‬ﺇﻣﻛﺎﻧﻳﺔ ﺇﺫﺍﻋﺔ ﺭﺳﺎﻟﺔ ﻣﻌﻳﻧﺔ ﺑﻁﻠﺏ ﺍﻹﺧﻼء ﺑﺎﻹﺿﺎﻓﺔ ﻟﺻﻭﺕ ﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ‬
‫ﺍﻟﻣﻣﻳﺯ ﻭﻻ ﻳﺟﺏ ﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻡ ﻧﻔﺱ ﺻﻭﺕ ﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ ﻹﺭﺳﺎﻝ ﺇﺷﺎﺭﺍﺕ‬
‫ﺃﺧﺭﻯ ﻣﺛﻝ ﻭﻗﺕ ﺍﻟﺭﺍﺣﺔ ﺃﻭ ﺍﻟﻁﻌﺎﻡ ‪.‬‬
‫‪ - 6‬ﺗﻭﻓﺭ ﺑﻁﺎﺭﻳﺔ ﺍﺣﺗﻳﺎﻁﻳﺔ ﻟﺿﻣﺎﻥ ﻭﺟﻭﺩ ﻣﺻﺩﺭ ﻁﺎﻗﺔ ﺩﺍﺋﻡ ‪.‬‬
‫‪ - 7‬ﺃﻥ ﺗﻛﻭﻥ ﻛﺎﻓﺔ ﺍﻟﺗﻣﺩﻳﺩﺍﺕ ﻭﺍﻟﻛﺎﺑﻼﺕ ﺍﻟﻣﺳﺗﺧﺩﻣﺔ ﻣﻁﺎﺑﻘﺔ ﻟﻠﻣﻭﺍﺻﻔﺎﺕ ﺍﻟﺧﺎﺻﺔ‬
‫ﺑﺄﻧﻅﻣﺔ ﺍﻹﻧﺫﺍﺭ ﻣﻥ ﺍﻟﺣﺭﻳﻕ ‪.‬‬
‫ﺩ‪ -‬ﺧﺭﺍﻁﻳﻡ ﺍﻟﻡ ﻱﺍﻩ‬
‫ﻭﻫﻲ ﻋﺑﺎﺭﺓ ﻋﻥ ﺑﺭﺍﺑﻳﺵ ﻣﻭﺟﻭﺩﺓ ﻓﻲ ﺧﺯﺍﻧﺔ ﺃﻭ ﺻﻧﺩﻭﻕ ﺃﺣﻣﺭ ﻣﺛﺑﺕ ﻋﻠﻰ‬
‫ﺍﻟﺣﺎﺋﻁ ﻭﺑﺩﺍﺧﻠﻪ ﺍﻟﺑﺭﺑﻳﺵ ﻣﺛﺑﺕ ﻋﻠﻰ ﺑﻛﺭﺓ ﻟﺳﻬﻭﻟﺔ ﺍﺳﺗﻌﻣﺎﻟﻪ ﻭﺍﻟﺳﺭﻋﺔ ﻋﻧﺩ ﺳﺣﺑﻪ‬
‫ﻣﻭﺻﻠﺔ ﺑﻣﺿﺧﺎﺕ ﻗﻭﻳﺔ ﺟﺩﺍً ﻻ ﺗﻘﻝ ﻗﻭﺓ ﺿﺧﻳﻬﺎ ﻋﻥ ‪2‬ﺑﺎﺭ ﻭ ‪46‬ﻟﺗﺭ ﻟﻛﻝ ﺩﻗﻳﻘﺔ‬
‫ﺗﺯﻭﺩﻫﺎ ﺧﺯﺍﻧﺎﺕ ﺍﺣﺗﻳﺎﻁﺔ ﺧﺎﺻﺔ ﺑﺎﻟﻣﺎء ﺍﻟﻼﺯﻡ ﻹﻁﻔﺎء ﺍﻟﺣﺭﻳﻕ ﻭﻳﺗﻧﺎﺳﺏ ﺣﺟﻡ‬
‫ﻫﺫﻩ ﺍﻟﺧﺯﺍﻧﺎﺕ ﻣﻊ ﺣﺟﻡ ﺍﻟﻔﻧﺩﻕ ‪.‬‬
‫ﻫـ‪ -‬ﺃﺟﻬﺯﺓ ﺍﻟﺗﺣﺳﺱ‬
‫ﻭﻫﻲ ﻧﻘﺎﻁ ﺇﻧﺫﺍﺭ ﺗﺳﺗﺷﻌﺭ ﻣﺅﺷﺭﺍﺕ ﻣﻌﻳﻧﺔ ﻣﺛﻝ ﺍﻟﺩﺧﺎﻥ ﻭﺍﻟﺣﺭﺍﺭﺓ ﺃﻭ ﺍﻟﻐﺑﺎﺭ‬
‫ﻭﻳﻣﻛﻥ ﺗﺭﻛﻳﺑﻬﺎ ﻓﻲ ﺃﺳﻘﻑ ﺍﻟﻐﺭﻑ ﻭﺍﻟﻣﻛﺎﺗﺏ ﻭﺍﻟﻣﻣﺭﺍﺕ ﻭﻣﺭﺑﻭﻁﺔ ﻣﻊ ﻟﻭﺣﺔ‬
‫ﺍﻟﺗﺣﻛﻡ ﻓﻲ ﻏﺭﻓﺔ ﺍﻷﻣﻥ ﺣﻳﺙ ﺗﻌﻁﻳﻧﺎ ﺟﺭﺱ ﺇﻧﺫﺍﺭ ﻋﻧﺩ ﻭﺟﻭﺩ ﺧﻠﻝ ﻣﻌﻳﻥ ﻓﻲ‬
‫ﻣﻭﻗﻌﻬﺎ‪.‬‬
‫ﻭ‪ -‬ﻧﻅﺎﻡ ﻣﺭﺷﺎﺕ ﺍﻟﻣﻳﺎﻩ‬
‫ﻭﻫﻭ ﻋﺑﺎﺭﺓ ﻋﻥ ﺃﻧﺎﺑﻳﺏ ﻣﻳﺎﻩ ﻣﻭﺻﻠﺔ ﺑﺎﻟﻣﺿﺧﺎﺕ ﻭﻋﻠﻰ ﻧﻬﺎﻳﺗﻬﺎ ﻓﻲ ﺳﻘﻑ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻐﺭﻓﺔ ﺭﺃﺱ ﺣﺩﻳﺩﻱ ﻓﻳﻪ ﻓﺗﺣﻪ ﺗﺧﺭﺝ ﻣﻧﻬﺎ ﺍﻟﻣﻳﺎﻩ ﻟﻛﻥ ﻫﺫﻩ ﺍﻟﻔﺗﺣﻪ ﻣﻐﻠﻘﺔ ﺑﻭﺍﺳﻁﺔ‬
‫ﺍﻧﺑﻭﺏ ﺯﺟﺎﺟﻲ ﻓﻲ ﺩﺍﺧﻠﻪ ﺯﺋﺑﻕ ﻭﻋﻧﺩﻣﺎ ﺗﺭﺗﻔﻊ ﺩﺭﺟﺔ ﺣﺭﺍﺭﺓ ﺍﻟﻐﺭﻓﺔ ﺑﺳﺑﺏ ﻣﺅﺛﺭ‬

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 ‫ﻣﻌﻳﻥ ﻣﺛﻝ ﺍﻟﺣﺭﻳﻕ ﻳﺗﻣﺩﺩ ﺍﻟﺯﺋﺑﻕ ﺩﺍﺧﻝ ﺍﻟﺯﺟﺎﺟﺔ ﻭﺗﻧﻔﺟﺭ ﻓﺗﺧﺭﺝ ﺍﻟﻣﻳﺎﻩ ﺑﻘﻭﺓ ﻣﻥ‬
‫ﺍﻟﻣﺭﺷﺎﺕ ﻻﻁﻔﺎء ﺍﻟﺣﺭﻳﻕ ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺯ‪ -‬ﻧﻅﺎﻡ ﻛﺷﻑ ﺗﺳﺭﺏ ﺍﻟﻐﺎﺯ‬

‫ﻭﻫﻭ ﻋﺑﺎﺭﺓ ﻋﻥ ﻣﺟﺳﺎﺕ ﺃﺭﺿﻳﺔ ﻣﺛﺑﺗﺔ ﺑﺟﺎﻧﺏ ﻣﻭﺍﻗﺩ ﺍﻟﻐﺎﺯ ﻭﺍﻷﻓﺭﺍﻥ ﻭﻋﻧﺩ‬
‫ﺗﺳﺭﺏ ﺍﻟﻐﺎﺯ ﻓﺈﻥ ﻛﺛﺎﻓﺔ ﺍﻟﻌﺎﻟﻳﺔ ﺗﺑﻘﻳﻪ ﻣﻧﺧﻔﺿﺎ ً ﻋﻠﻰ ﺍﻷﺭﺽ ﻓﺗﺷﻡ ﻫﺫﻩ ﺍﻟﻣﺟﺳﺎﺕ‬
‫ﺃﻭ ﺗﻘﻳﺱ ﺩﺭﺟﺔ ﺃﻭ ﻧﺳﺑﺔ ﺍﻟﻐﺎﺯ ﻓﻲ ﺍﻟﺟﻭ ﻭﻳﻌﻁﻳﻧﺎ ﺟﺭﺱ ﺇﻧﺫﺍﺭ ﻓﻲ ﻏﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ‬
‫ﻭﻳﻐﻠﻕ ﺍﻟﺟﻬﺎﺯ ﺗﻠﻘﺎﺋﻳﺎ ً ﺃﻧﺎﺑﻳﺏ ﺍﻟﻐﺎﺯ ﺑﻭﺍﺳﻁﺔ ﻣﺣﺎﺑﺱ ﺇﻟﻛﺗﺭﻭﻧﻳﺔ ‪.‬‬
‫ﺡ‪ -‬ﻧﻅﺎﻡ ﺃﺟﺭﺍﺱ ﺍﻹﻧﺫﺍﺭ‬
‫ﻭﻫﻲ ﻋﺑﺎﺭﺓ ﻋﻥ ﺃﻳﺩﻱ ﻳﺗﻡ ﺳﺣﺑﻬﺎ ﻓﺗﻌﻁﻳﻧﺎ ﻣﺅﺷﺭ ﻓﻲ ﻏﺭﻓﺔ ﺍﻷﻣﻥ ﺃﻥ ﻫﻧﺎﻙ‬
‫ﺧﻠﻝ ﻓﻲ ﺍﻟﻣﻭﻗﻊ ﺍﻟﻣﺣﺩﺩ ﺃﻭ ﺗﻛﻭﻥ ﻋﺑﺎﺭﺓ ﻋﻥ ﻟﻭﺡ ﺯﺟﺎﺟﻲ ﺻﻐﻳﺭ ﻳﻌﻁﻳﻧﺎ ﻧﻔﺱ‬
‫ﺍﻟﻧﺗﻳﺟﺔ ﺃﻭ ﺍﻟﻣﺅﺷﺭ ﺑﻣﺟﺭﺩ ﻛﺳﺭﻩ ﺑﺩﻓﻌﻪ ﻭﺍﻟﺿﻐﻁ ﻋﻠﻳﻪ ﻟﻠﺩﺍﺧﻝ ﻭﺗﻛﻭﻥ ﻫﺫﻩ ﺍﻟﻌﻠﺏ‬
‫ﻣﻭﺯﻋﺔ ﻓﻲ ﻛﻝ ﺃﻗﺳﺎﻡ ﺍﻟﻔﻧﺩﻕ ‪.‬‬
‫ﻭﻳﻣﻛﻥ ﺗﺭﻛﻳﺏ ﻧﻭﻉ ﺁﺧﺭ ﻟﻠﺣﺎﻻﺕ ﺍﻟﺧﺎﺻﺔ ﻛﺎﻟﺳﻁﻭ ﺍﻟﻣﺳﻠﺢ ﺃﻭ ﺍﻹﺭﻫﺎﺏ‬
‫ﻭﻫﻲ ﻋﺑﺎﺭﺓ ﻋﻥ ﻧﻘﺎﻁ ﺇﻧﺫﺍﺭ ﻋﻧﺩ ﻳﺩ ﻣﻭﻅﻑ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻣﺛﻼ ﻭﺃﺳﻔﻝ ﻁﺎﻭﻟﺗﻪ ﻋﻧﺩ‬
‫ﻗﺩﻣﻳﻪ ﺑﻣﺟﺭﺩ ﺍﻟﺿﻐﻁ ﻋﻠﻳﻬﺎ ﺗﻌﻁﻳﻧﺎ ﺟﺭﺱ ﺇﻧﺫﺍﺭ ﻓﻲ ﻏﺭﻓﺔ ﺍﻷﻣﻥ ﺃﻥ ﻫﻧﺎﻙ‬
‫ﻣﺷﻛﻠﺔ ﻓﻲ ﺍﻟﻣﻭﻗﻊ ﺍﻟﻣﺣﺩﺩ ﺑﺩﻭﻥ ﺃﻥ ﻳﺷﻌﺭ ﺍﻟﺷﺧﺹ ﺍﻟﻣﺗﻁﻔﻝ ‪.‬‬
‫ﻁ‪ -‬ﻧﻅﺎﻡ ﺍﻟﺗﺣﻛﻡ ﺑﺎﻷﺑﻭﺍﺏ‬
‫ﺃﻱ ﻓﺗﺢ ﺍﻷﺑﻭﺍﺏ ﺑﺷﻛﻝ ﺇﻟﻛﺗﺭﻭﻧﻲ ﻣﻊ ﺗﺯﻭﻳﺩﻫﺎ ﺑﺎﻟﻛﺎﻣﻳﺭﺍﺕ ﻭﺍﻟﺳﻣﺎﻋﺎﺕ‬
‫ﻟﻣﻌﺭﻓﺔ ﻫﻭﻳﺔ ﺍﻟﺷﺧﺹ ﺍﻟﻣﻭﺟﻭﺩ ﺧﺎﺭﺝ ﺍﻟﺑﺎﺏ ﻗﺑﻝ ﻓﺗﺣﻪ ﻭﻳﻔﺗﺢ ﺑﻭﺍﺳﻁﺔ ﺍﻟﺿﻐﻁ‬
‫ﻋﻠﻰ ﺍﻟﺯﺭ ﺍﻟﻛﻬﺭﺑﺎﺋﻲ ﻣﻊ ﺇﻣﻛﺎﻧﻳﺔ ﻓﺗﺣﻪ ﺑﺷﻛﻝ ﻳﺩﻭﻱ ﻣﻥ ﺍﻟﺩﺍﺧﻝ ﺑﺩﻭﻥ ﺍﻟﺣﺎﺟﺔ‬
‫ﻟﻠﻁﺎﻗﺔ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ ﻛﺈﺟﺭﺍء ﺍﺣﺗﻳﺎﻁﻲ ﻓﻲ ﺣﺎﻻﺕ ﺍﻧﻘﻁﺎﻉ ﺍﻟﺗﻳﺎﺭ ﺍﻟﻛﻬﺭﺑﺎﺋﻲ ‪.‬‬
‫ﻭﻫﻧﺎﻙ ﺑﻌﺽ ﺍﻷﺑﻭﺍﺏ ﻻ ﻳﺟﺏ ﻓﺗﺣﻬﺎ ﻧﻬﺎﺋﻳﺎ ً ﺇﻻ ﻓﻲ ﻅﺭﻭﻑ ﺧﺎﺻﺔ ﻣﺛﻝ‬
‫ﺃﺑﻭﺍﺏ ﻣﺧﺎﺭﺝ ﺍﻟﺣﺭﻳﻕ ﻓﻬﻲ ﺗﺅﺩﻱ ﺍﻟﻰ ﺧﺎﺭﺝ ﺍﻟﻔﻧﺩﻕ ﻭﺍﻟﺑﻧﺎء ﻛﺎﻣﻼً ﻟﺫﻟﻙ ﻳﺧﺷﻰ‬
‫ﻣﻥ ﺍﻟﻌﻛﺱ ﻭﻫﻭ ﺗﺳﻠﻝ ﺃﺣﺩ ﺍﻟﻣﺗﻁﻔﻠﻳﻥ ﻟﻠﺩﺍﺧﻝ ﻣﻥ ﺧﻼﻟﻬﺎ ﻓﻳﺟﺏ ﺗﺭﻛﻳﺏ ﻧﻅﺎﻡ‬
‫ﻣﻐﻧﺎﻁﻳﺳﻲ ﻛﻬﺭﺑﺎﺋﻲ ﻋﻠﻳﻬﺎ ﺑﺣﻳﺙ ﻳﻌﻁﻳﻧﺎ ﺟﺭﺱ ﺇﻧﺫﺍﺭ ﻓﻲ ﻏﺭﻓﺔ ﺍﻷﻣﻥ ﺃﻥ ﺍﻟﺑﺎﺏ‬
‫ﺍﻟﺫﻱ ﻓﻲ ﺍﻟﻣﻭﻗﻊ ﺍﻟﻣﻌﻳﻥ ﻗﺩ ﺗﻡ ﻓﺗﺣﻪ ﺧﺎﺻﺔ ﻭﺃﻥ ﻫﺫﻩ ﺍﻷﺑﻭﺍﺏ ﻻ ﻳﻣﻛﻥ ﺇﺑﻘﺎﺅﻫﺎ‬
‫ﻣﻐﻠﻘﺔ ﻭﻳﺟﺏ ﺃﻥ ﺗﺑﻘﻰ ﻣﻔﺗﻭﺣﺔ ﺩﺍﺋﻣﺎ ً ﻓﻲ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ ‪.‬‬
‫ﺭﺍﺑﻌﺎ ً‪ :‬ﻛﻳﻔﻳﺔ ﺍﻟﺗﺻﺭﻑ ﻋﻧﺩ ﺳﻣﺎﻉ ﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ ﺃﻭ ﺍﻟﻧﺩﺍء ﺑﺎﻹﺧﻼء‪:‬‬
‫‪applicable copyright law.‬‬

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‫‪Account: ns224396‬‬
 ‫‪ .1‬ﺑﺷﻛﻝ ﻋﺎﻡ ﻛﻝ ﻣﺩﻳﺭ ﻗﺳﻡ ﻣﺳﺅﻭﻝ ﻋﻥ ﺇﺧﻼء ﻣﻭﻅﻔﻳﻪ ﻭﺍﻟﺿﻳﻭﻑ‬
‫ﺍﻟﻣﻭﺟﻭﺩﻳﻥ ﺑﺎﻟﻣﻛﺎﻥ ﻭﺳﻼﻣﺔ ﺍﻟﻣﻣﺗﻠﻛﺎﺕ ﻭﺍﻟﻣﺳﺗﻧﺩﺍﺕ ﻭﺍﻷﻭﺭﺍﻕ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﻬﻣﺔ‪.‬‬
‫‪ .2‬ﻻ ﺗﺻﺭﺥ ﺃﻭ ﺗﺭﻛﺽ ﻭﺍﺫﻫﺏ ﻟﻛﻝ ﻁﺎﻭﻟﺔ ﻋﻠﻰ ﺣﺩﻯ ﻭﺃﻁﻠﺏ ﻣﻥ‬
‫ﺍﻟﺿﻳﻭﻑ ﻣﻐﺎﺩﺭﺓ ﺍﻟﻣﻛﺎﻥ ﻭﺃﺭﺷﺩﻫﻡ ﻟﻠﻁﺭﻳﻕ ﺍﻟﺻﺣﻳﺢ ﺑﻬﺩﻭء ‪.‬‬
‫‪ .3‬ﺇﻏﻼﻕ ﺟﻣﻳﻊ ﺍﻷﺟﻬﺯﺓ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ ﻭﺍﻟﻧﻭﺍﻓﺫ ﻭﺍﻷﺑﻭﺍﺏ ﻟﻛﻥ ﺑﺩﻭﻥ‬
‫ﻗﻔﻝ‪.‬‬
‫‪ .4‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺇﻏﻼﻕ ﺍﻟﻣﺧﺎﺯﻥ ﻭﺍﻟﻣﺳﺗﻭﺩﻋﺎﺕ‪.‬‬
‫‪ .5‬ﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﺻﺎﻋﺩ‪.‬‬
‫‪ .6‬ﻻ ﺗﻘﻭﻡ ﺑﺄﻱ ﻋﻣﻝ ﻏﻳﺭ ﻣﻁﻠﻭﺏ ﻣﻧﻙ ﺃﻭ ﻟﺳﺕ ﻣﺩﺭﺑﺎ ً ﻋﻠﻳﻪ ﻗﺩ‬
‫ﻳﻌﺭﺿﻙ ﻟﻠﺧﻁﺭ‪.‬‬
‫‪ .7‬ﺗﺟﻧﺏ ﺍﻻﺗﺻﺎﻝ ﻣﻊ ﻗﺳﻡ ﺍﻻﺗﺻﺎﻻﺕ ﺃﻭ ﺍﻷﻣﻥ ﻷﻧﻬﻡ ﺳﻳﻛﻭﻧﻭﻥ‬
‫ﻣﺷﻐﻭﻟﻳﻥ ﻭﻹﺑﻘﺎء ﺧﻁﻬﻡ ﺟﺎﻫﺯ ﻻﺳﺗﻘﺑﺎﻝ ﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ ﺣﻭﻝ ﺍﻟﺣﺎﻟﺔ‬
‫ﻭﺍﻟﻭﺿﻊ ﻭﻟﺗﺳﻬﻳﻝ ﻋﻣﻠﻳﺔ ﺍﻻﺗﺻﺎﻝ ﺑﻳﻥ ﻓﺭﻳﻕ ﺍﻹﻧﻘﺎﺫ‪.‬‬
‫‪ .8‬ﻛﻝ ﻣﺷﺭﻑ ﻣﺳﺅﻭﻝ ﻋﻥ ﺗﺻﺭﻓﺎﺕ ﻣﻭﻅﻔﻳﻪ ﻓﻲ ﻣﻛﺎﻥ ﺍﻟﺗﺟﻣﻊ‪.‬‬
‫‪ .9‬ﻛﻝ ﻏﺭﻓﺔ ﺃﻭ ﻣﻛﺗﺏ ﺃﻭ ﻗﺳﻡ ﻳﺗﻡ ﺇﺧﻼءﻩ ﻳﺟﺏ ﻭﺿﻊ ﺇﺷﺎﺭﺓ ﻋﻠﻳﻪ‬
‫ﻣﺗﻔﻕ ﻋﻠﻳﻬﺎ ﻣﺛﻝ ) (‪.‬‬
‫‪ .10‬ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﻫﻡ ﺃﻭﻝ ﻣﻥ ﻳﺩﺧﻠﻭﺍ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﻣﻭﺍﻗﻊ ﺍﻟﺧﻁﺭﺓ‬
‫ﻭﺁﺧﺭ ﻣﻥ ﻳﺧﺭﺟﻭﺍ ﻣﻧﻬﺎ‪.‬‬
‫‪ .11‬ﺍﺗﺑﺎﻉ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﻣﺫﻛﻭﺭﺓ ﺳﺎﺑﻘﺎ ﻓﻲ ﻓﻘﺭﺓ ﺍﻟﺣﺭﻳﻕ ‪.‬‬
‫‪ .12‬ﻛﻝ ﻣﺣﺎﺳﺏ ﻣﺳﺅﻭﻝ ﻋﻥ ﺍﻟﻛﺎﺵ ﺍﻟﺫﻱ ﻣﻌﻪ ﻭﻳﺟﺏ ﻋﻠﻳﻪ ﻭﺿﻊ‬
‫ﺍﻟﻧﻘﻭﺩ ﻛﻠﻬﺎ ﻣﻊ ﺍﻟﻔﻭﺍﺗﻳﺭ ﺍﻟﻣﻁﺑﻭﻋﺔ ﻓﻲ ﻣﻐﻠﻑ ﻭﺗﺳﻠﻳﻣﻬﺎ ﻟﻣﺩﻳﺭ‬
‫ﺍﻻﺳﺗﻘﺑﺎﻝ ﻟﻭﺿﻌﻬﺎ ﻓﻲ ﺍﻟﺧﺯﺍﻧﺔ ﺍﻟﻣﺻﻔﺣﺔ ﻭﻻ ﺗﻬﺗﻡ ﻟﻠﻔﻭﺍﺗﻳﺭ ﻏﻳﺭ‬
‫ﺍﻟﻣﺩﻓﻭﻋﺔ ﺃﻣﺎ ﺇﺫﺍ ﻟﻡ ﺗﺳﺗﻁﻳﻊ ﺍﻟﻭﺻﻭﻝ ﻟﻣﺩﻳﺭ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻓﺈﺣﻔﻅﻬﺎ‬
‫ﻣﻌﻙ ﻓﻲ ﻣﻛﺎﻥ ﺍﻟﺗﺟﻣﻊ ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺧﺎﻣﺳﺎ ً ‪ :‬ﺇﺟﺭﺍءﺍﺕ ﻣﺎ ﺑﻌﺩ ﺍﻧﺗﻬﺎء ﺍﻟﺧﻁﺭ‬

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 ‫‪ .1‬ﻳﺟﺏ ﻋﻠﻰ ﻗﺳﻡ ﺷﺅﻭﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﻭﺩﺓ ﺍﻟﻌﺩﺩ ﺍﻟﺻﺣﻳﺢ‬
‫ﻭﺍﻟﻛﺎﻣﻝ ﻧﻔﺳﻪ ﻣﻥ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﻠﻔﻧﺩﻕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﺗﺄﻛﺩ ﻛﻝ ﻣﺷﺭﻑ ﻗﺳﻡ ﻣﻥ ﻋﺩﺩ ﻣﻭﻅﻔﻳﻪ ﻭﻋﻭﺩﺗﻬﻡ ﻟﻌﻣﻠﻬﻡ ﻭﺍﻷﻭﺭﺍﻕ‬

‫ﻭﺍﻟﻣﺳﺗﻧﺩﺍﺕ ﺍﻟﻣﻬﻣﺔ‪.‬‬
‫‪ .3‬ﺗﺎﻛﺩ ﻛﻝ ﻣﺣﺎﺳﺏ ﻣﻥ ﺃﻧﻪ ﺍﺳﺗﻠﻡ ﺍﻟﻛﺎﺵ ﺍﻟﺧﺎﺹ ﺑﻪ ﻭﺍﻟﻣﻐﻠﻕ‬
‫ﺍﻟﺻﺣﻳﺢ ﻭﺃﻥ ﺍﻟﻣﺑﻠﻎ ﻭﺍﻟﻔﻭﺍﺗﻳﺭ ﺍﻟﺗﻲ ﻓﻳﻪ ﺻﺣﻳﺣﻪ ‪.‬‬
‫‪ .4‬ﺗﺄﻛﺩ ﻗﺳﻡ ﺍﻻﺳﺗﻘﺑﺎﻝ ﻭﺍﻟﺗﺩﺑﻳﺭ ﺍﻟﻔﻧﺩﻗﻲ ﻣﻥ ﺍﻟﺿﻳﻭﻑ ﻭﺍﻟﻧﺯﻻء‬
‫ﻭﺍﻟﺯﻭﺍﺭ ﻭﺍﻟﻛﺷﻭﻓﺎﺕ ﻭﺍﻟﺑﻁﺎﻗﺎﺕ ﺍﻟﺑﻧﻛﻳﺔ ‪.‬‬
‫‪ .5‬ﺗﺄﻛﺩ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﻣﻥ ﻋﻭﺩﺓ ﻛﻝ ﺷﻲء ﻁﺑﻳﻌﻲ ﻛﻣﺎ ﻛﺎﻥ ﻣﺛﻝ ﺍﻟﻐﺎﺯ‬
‫ﻭﺍﻟﻛﻬﺭﺑﺎء ﻭﺍﻟﻣﺎء ﻭﺍﻟﻣﺻﺎﻋﺩ ﻭﺍﻷﺟﻬﺯﺓ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ ﻭﺍﻟﻣﻌﺩﺍﺕ‪.‬‬
‫‪ .6‬ﻛﺗﺎﺑﺔ ﻛﻝ ﻣﺷﺭﻑ ﻗﺳﻡ ﺗﻘﺭﻳﺭﻩ ﻛﺎﻣﻼً ﻭﺭﻓﻌﻪ ﻟﻣﺩﻳﺭ ﺍﻷﻣﻥ ﺍﻟﺫﻱ ﻳﻘﻭﻡ‬
‫ﺑﺟﻣﻊ ﺍﻟﺗﻘﺎﺭﻳﺭ ﻛﻠﻬﺎ ﻭﺗﻠﺧﻳﺻﻬﺎ ﻓﻲ ﺗﻘﺭﻳﺭ ﻭﺍﺣﺩ ﻟﻳﺭﻓﻌﻪ ﺑﺩﻭﺭﻩ‬
‫ﻟﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ‪.‬‬
‫‪ .7‬ﻻ ﺗﻧﺳﻰ ﻋﺩﻡ ﺇﺟﺎﺑﺔ ﺃﻱ ﺻﺣﻔﻳﻳﻥ ﺃﻭ ﺟﻣﺎﻫﻳﺭ ﺃﻭ ﻣﺗﻁﻔﻠﻳﻥ ﻋﻥ‬
‫ﺍﻟﺣﺎﺩﺙ ﺃﻭ ﺇﻋﻁﺎﺋﻬﻡ ﺃﻱ ﺗﻔﺎﺻﻳﻝ ﻭﺗﺣﻭﻳﻝ ﺟﻣﻳﻊ ﺍﻷﺳﺋﻠﺔ ﻟﻠﻣﺗﺣﺩﺙ‬
‫ﺍﻟﺭﺳﻣﻲ ﺑﺎﺳﻡ ﺍﻟﻔﻧﺩﻕ ﺍﻟﺫﻱ ﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﻛﻭﻥ ﻣﺩﻳﺭ ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫ﻋﻧﺩ ﻭﺟﻭﺩ ﺣﺎﻟﺔ ﻁﺎﺭﺋﺔ ﻳﺟﺏ ﻋﻠﻰ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺇﺑﻼﻍ‬
‫ﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻓﻭﺭﺍً ﻭﺍﻟﺫﻱ ﺑﺩﻭﺭﻩ ﺳﻳﻘﻭﻡ ﺑﺎﻟﺗﺷﺎﻭﺭ ﻣﻊ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ ﺃﻭ‬
‫ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻧﺎﺋﺑﻪ ﻗﺑﻝ ﺇﻁﻼﻕ ﺟﺭﺱ ﺍﻹﻧﺫﺍﺭ ﻭﺃﻣﺭ ﺍﻹﺧﻼء ﻭﻋﻧﺩ‬
‫ﺃﺧﺫ ﺍﻟﻣﻭﺍﻓﻘﺔ ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺍﻟﻣﻭﺟﻭﺩ ﺑﻐﺭﻓﺔ ﺍﻟﺗﺣﻛﻡ ﺇﺫﺍﻋﺔ‬
‫ﺍﻟﺭﺳﺎﻟﺔ ﺍﻟﺗﺎﻟﻳﺔ ﺑﻭﺿﻭﺡ ﻭﻫﺩﻭء ﻭﻳﻔﺿﻝ ﺗﺳﺟﻳﻠﻬﺎ ﻣﺳﺑﻘﺎ ً ﺑﺎﻟﻠﻐﺗﻳﻥ ﺍﻟﻠﻐﺔ‬
‫ﺍﻹﻧﺟﻠﻳﺯﻳﺔ ﻭﺍﻟﻠﻐﺔ ﺍﻟﻣﺣﻠﻳﺔ ﻟﻠﺑﻠﺩ‪.‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪‬‬
‫‪applicable copyright law.‬‬

‫‪‬‬
‫‪‬‬

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 ً ‫( ﻟﻁﻔﺎ ً ﺍﻟﺭﺟﺎء ﺍﻻﻧﺗﺑﺎﻩ ﻧﻅﺎﻡ ﺍﻟﺳﻼﻣﺔ ﺑﺎﻟﻔﻧﺩﻕ ﻗﺩ ﺗﻡ ﺗﺷﻐﻳﻠﻪ ﻭﺣﺎﻟﻳﺎ‬2
‫ﻳﺟﺭﻱ ﺍﻟﺗﺣﻘﻳﻕ ﻓﻳﻪ ﻣﻥ ﻗﺑﻝ ﻣﻭﻅﻔﻲ ﺍﻟﻔﻧﺩﻕ ﻧﺭﺟﻭ ﺍﻟﺑﻘﺎء ﻓﻲ ﻣﻭﺍﻗﻌﻛﻡ‬
Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or

.‫ﺍﻟﺣﺎﻟﻳﺔ ﻭﺍﻧﺗﻅﺎﺭ ﺗﻌﻠﻳﻣﺎﺕ ﻻﺣﻘﺔ ﺑﻭﺍﺳﻁﺔ ﻧﻅﺎﻡ ﺍﻟﻧﺩﺍء ﺍﻟﻌﺎﻡ‬

:‫ ﺛﺎﻧﻳﺔ ﻳﺟﺏ ﺇﺫﺍﻋﺔ ﺍﻟﺭﺳﺎﻟﺔ ﺍﻟﺗﺎﻟﻳﺔ‬15 ‫ﻭﻛﻝ‬
،





‫ ﻻ ﻳﺯﺍﻝ ﻣﻭﻅﻔﻭﺍ ﺍﻟﻔﻧﺩﻕ ﻳﺣﻘﻘﻭﻥ ﻓﻲ ﺟﺭﺱ‬:‫( ﻟﻁﻔﺎ ً ﺍﻟﺭﺟﺎء ﺍﻻﻧﺗﺑﺎﻩ‬2
‫ﺍﻹﻧﺫﺍﺭ ﺍﻟﺫﻱ ﺳﻣﻌﺗﻣﻭﻩ ﺳﺎﺑﻘﺎ ً ﺗﺎﺑﻌﻭﺍ ﺍﻟﺑﻘﺎء ﻓﻲ ﺃﻣﺎﻛﻧﻛﻡ ﺍﻟﺣﺎﻟﻳﺔ‬
.‫ﺑﺎﻧﺗﻅﺎﺭ ﺗﻌﻠﻳﻣﺎﺕ ﻻﺣﻘﺔ‬

:‫ﻭﻋﻧﺩﻣﺎ ﻳﺯﻭﻝ ﺍﻟﺧﻁﺭ ﻳﺟﺏ ﺇﺫﺍﻋﺔ ﺍﻟﺭﺳﺎﻟﺔ ﺍﻟﺗﺎﻟﻳﺔ‬



،






‫( ﻟﻁﻔﺎ ً ﺍﻟﺭﺟﺎء ﺍﻻﻧﺗﺑﺎﻩ ﻟﻘﺩ ﻗﺎﻡ ﻣﻭﻅﻔﻭﺍ ﺍﻟﻔﻧﺩﻕ ﺑﺎﻟﺗﺣﻘﻳﻕ ﺑﺟﺭﺱ‬2
‫ﺍﻹﻧﺫﺍﺭ ﺍﻟﺫﻱ ﺳﻣﻌﺗﻣﻭﻩ ﻭﻭﺟﺩﻭﺍ ﺃﻥ ﻛﻝ ﺷﻲء ﻋﻠﻰ ﻣﺎ ﻳﺭﺍﻡ ﻻ ﻳﻭﺟﺩ‬
‫ﺧﻁﺭ ﻋﻠﻰ ﺍﻟﺳﻼﻣﺔ ﺍﻟﻌﺎﻣﺔ ﻓﻧﺭﺟﻭ ﻣﺗﺎﺑﻌﺔ ﺃﻋﻣﺎﻟﻛﻡ ﻛﺎﻟﻣﻌﺗﺎﺩ ﻭﻧﻌﺗﺫﺭ‬
.‫ﻋﻥ ﺍﻹﺯﻋﺎﺝ ﺍﻟﺫﻱ ﺳﺑﺑﻪ ﻫﺫﺍ ﺍﻹﻧﺫﺍﺭ‬
‫ﻭﻟﻛﻥ ﻓﻲ ﺣﺎﻟﺔ ﺇﺫﺍ ﺗﻁﻠﺏ ﺍﻟﻭﺿﻊ ﺍﻟﻘﻳﺎﻡ ﺑﻌﻣﻠﻳﺔ ﺍﻹﺧﻼء ﻓﻳﺟﺏ ﺃﺧﺫ‬
‫ﻣﻭﺍﻓﻘﺔ ﺍﻟﻣﺩﻳﺭ ﺍﻟﻌﺎﻡ ﺃﻭ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ ﻧﺎﺋﺑﻪ ﻭﻣﺩﻳﺭ ﺍﻷﻣﻥ ﻗﺑﻝ‬
applicable copyright law.

‫ﺍﻟﺗﺻﺭﻑ ﺑﺄﻱ ﺷﻲء ﻭﻣﻥ ﺛﻡ ﺇﺫﺍ ﺣﺻﻠﺕ ﺍﻟﻣﻭﺍﻓﻘﺔ ﻳﺟﺏ ﺇﺫﺍﻋﺔ ﺍﻟﺭﺳﺎﻟﺔ‬
:‫ﺍﻟﺗﺎﻟﻳﺔ‬
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 ،
،
Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or




،



‫( ﻟﻁﻔﺎ ً ﺍﻟﺭﺟﺎء ﺍﻻﻧﺗﺑﺎﻩ ﻫﺫﺍ ﻧﺩﺍء ﻁﻭﺍﺭﺉ ﺍﻟﻔﻧﺩﻕ ﻓﻲ ﺣﺎﻟﺔ ﻁﻭﺍﺭﺉ‬2
‫ﻧﺭﺟﻭ ﻋﺩﻡ ﺍﻟﻔﺯﻉ ﻭﻣﻐﺎﺩﺭﺓ ﺍﻟﻣﺑﻧﻰ ﻭﺍﻟﺗﻭﺟﻪ ﺍﻟﻰ ﻧﻘﻁﺔ ﺍﻟﺗﺟﻣﻊ ﺧﺎﺭﺝ‬
‫ﺍﻟﻔﻧﺩﻕ ﺍﺗﺟﻬﻭﺍ ﻷﻗﺭﺏ ﻣﺧﺭﺝ ﻁﻭﺍﺭﺉ ﻭﺍﺳﺗﺧﺩﻣﻭﺍ ﺍﻟﺩﺭﺝ ﻟﻠﺧﺭﻭﺝ‬
.ً ‫ﻓﻘﻁ ﻭﻻ ﺗﺳﺗﺧﺩﻣﻭﺍ ﺍﻟﻣﺻﻌﺩ ﺇﻁﻼﻗﺎ‬
applicable copyright law.

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 Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or
applicable copyright law.

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:
151
‫ﺍﻟﻒﺹﻝ ﺍﻟﺨﺎﻣﺲ‬
‫ﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻴﺔ‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﺣﺎﺩﺙ‪:‬‬
‫ﻫﻭ ﻣﺷﻛﻠﺔ ﻏﻳﺭ ﻣﺗﻭﻗﻌﺔ ﺍﻟﻣﻛﺎﻥ ﺃﻭ ﺍﻟﺯﻣﺎﻥ ﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﻧﺟﻡ ﻋﻧﻬﺎ‬
‫ﺿﺭﺭ ﻳﺻﻳﺏ ﺍﻷﺭﻭﺍﺡ ﻭﺍﻟﻣﻣﺗﻠﻛﺎﺕ‪.‬‬
‫ﺃﻧﻭﺍﻉ ﺍﻟﺣﻭﺍﺩﺙ ﻣﻥ ﺣﻳﺙ ﺧﻁﻭﺭﺗﻬﺎ ﻋﻠﻰ ﺍﻹﻧﺳﺎﻥ‪:‬‬
‫‪ .1‬ﺣﻭﺍﺩﺙ ﻣﻣﻳﺗﺔ ﺳﻭﺍء ﻭﻗﺕ ﺣﺩﻭﺙ ﺍﻟﺣﺎﺩﺙ ﺃﻭ ﻓﻳﻣﺎ ﺑﻌﺩ‪.‬‬
‫‪ .2‬ﺣﻭﺍﺩﺙ ﺗﺅﺩﻱ ﻟﻌﺟﺯ ﺩﺍﺋﻡ ﻣﺛﻝ ﺷﻠﻝ ﺃﺣﺩ ﺍﻷﻋﺿﺎء‪.‬‬
‫‪ .3‬ﺣﻭﺍﺩﺙ ﺗﺅﺩﻱ ﻟﻌﺟﺯ ﻛﻠﻲ ﻣﺛﻝ ﻓﻘﺩﺍﻥ ﺍﻟﻌﻳﻧﻳﻥ ﺃﻭ ﺑﺗﺭ ﺃﺣﺩ ﺍﻷﻁﺭﺍﻑ‪.‬‬
‫‪ .4‬ﺣﻭﺍﺩﺙ ﺗﺅﺩﻱ ﻟﺭﺿﻭﺽ ﺧﻔﻳﻔﺔ ﻳﺧﺗﻔﻲ ﺃﺛﺭﻫﺎ ﺑﻌﺩ ﻓﺗﺭﺓ ﻣﻥ ﺍﻟﺯﻣﻥ‬
‫ﻭﺃﺷﻛﺎﻟﻬﺎ ﺍﻟﻌﺟﺯ ﺍﻟﻣﺅﻗﺕ ﻣﺛﻝ ﺍﻟﺿﺟﻳﺞ ﺍﻟﺫﻱ ﻳﺳﺑﺏ ﺻﻣﻡ ﻣﺅﻗﺕ‪.‬‬
‫ﺃﺳﺑﺎﺏ ﺍﻟﺣﻭﺍﺩﺙ‪:‬‬
‫‪ .1‬ﻗﺿﺎء ﻭﻗﺩﺭ‪ :‬ﺑﺩﻭﻥ ﺗﺩﺧﻝ ﺍﻹﻧﺳﺎﻥ ﻓﻳﻬﺎ ﻣﺛﻝ ﺍﻧﻔﺟﺎﺭ ﺧﻁ ﻣﺎء ﺃﻭ‬
‫ﺗﻌﻁﻝ ﻓﻲ ﺍﻟﺗﻣﺩﻳﺩﺍﺕ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ‪.‬‬
‫‪ .2‬ﺑﻔﻌﻝ ﺍﻹﻧﺳﺎﻥ‪ :‬ﻭﺗﻧﻘﺳﻡ ﻟﻘﺳﻣﻳﻥ‪:‬‬
‫‌ﺃ‪ .‬ﻣﺗﻌﻣﺩ )ﺑﺳﻭء ﻧﻳﺔ(‪ :‬ﻣﺛﻝ‬
‫ﺍﻟﺳﺭﻗﺔ ﺃﻭ ﺇﺷﻌﺎﻝ ﺣﺭﻳﻕ ﺑﺎﻟﻔﻧﺩﻕ‪.‬‬
‫ﺏ‪ .‬ﺑﺩﻭﻥ ﺗﻌﻣﺩ ﺃﻭ ﻗﺻﺩ )ﺣﺳﻥ ﻧﻳﺔ(‪ :‬ﻧﺗﻳﺟﺔ ﺗﺻﺭﻑ ﻏﻳﺭ ﺳﻠﻳﻡ‬
‫‌‬
‫ﻣﺛﻝ‪:‬‬
‫‪ -‬ﺗﺧﺯﻳﻥ ﺑﺷﻛﻝ ﻏﻳﺭ ﺻﺣﻳﺢ‪.‬‬
‫‪ -‬ﺗﺷﻐﻳﻝ ﺧﺎﻁﺊ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫‪ -‬ﺍﺳﺗﺧﺩﺍﻡ ﻏﻳﺭ ﺳﻠﻳﻡ ﻟﺑﻌﺽ ﺍﻷﺟﻬﺯﺓ ﻭﺍﻷﺩﻭﺍﺕ ﻛﺎﻟﺗﺷﻐﻳﻝ‬
‫ﺍﻟﺧﺎﻁﻲء‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ -‬ﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻹﺷﺎﺭﺍﺕ ﺍﻟﺗﺣﺫﻳﺭﻳﺔ‬

‫‪ -‬ﻋﺩﻡ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻷﺩﻭﺍﺕ ﺍﻟﻭﺍﻗﻳﺔ‪.‬‬
‫ﻭﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﻛﻭﻥ ﺳﺑﺑﻪ‪:‬‬
‫‪ .1‬ﺍﻟﺳﺭﻋﺔ ﻭﺍﻻﺳﺗﻌﺟﺎﻝ‬
‫‪ .2‬ﺍﻟﻼﻣﺑﺎﻻﺓ ﻭﺍﻹﻫﻣﺎﻝ‪.‬‬
‫‪ .3‬ﺍﻟﻐﺑﺎء‪.‬‬
‫‪ .4‬ﻋﺩﻡ ﻣﻌﺭﻓﺔ ﻁﺭﻕ ﺍﻟﻌﻣﻝ ﺍﻵﻣﻧﺔ‬
‫‪ .5‬ﺍﻟﻌﻣﺭ‬
‫‪ .6‬ﻋﺩﻡ ﻭﺟﻭﺩ ﺍﻟﺧﺑﺭﺓ ﺃﻭ ﺍﻟﺗﺩﺭﻳﺏ ﺍﻟﻛﺎﻓﻲ‬
‫‪ .7‬ﺍﻟﺣﺎﻟﺔ ﺍﻟﺻﺣﻳﺔ ﺃﻭ ﺍﻟﻧﻔﺳﻳﺔ‪.‬‬
‫‪ .8‬ﺍﻟﺗﻌﺏ ﺃﻭ ﺍﻹﺭﻫﺎﻕ‪.‬‬
‫‪ .3‬ﻧﺗﻳﺟﺔ ﻅﺭﻭﻑ ﻏﻳﺭ ﺻﺣﻳﺔ‪ :‬ﻣﺛﻝ‬
‫‪ -‬ﻋﺩﻡ ﻭﺟﻭﺩ ﺍﻟﺣﻣﺎﻳﺔ ﺍﻟﻼﺯﻣﺔ ﻟﻸﺟﻬﺯﺓ ﻭﺍﻷﺩﻭﺍﺕ ﻭﺍﻟﻣﻭﺍﺩ ﺧﺎﺻﺔ‬
‫ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ‪.‬‬
‫‪ -‬ﻋﺩﻡ ﻭﺟﻭﺩ ﻧﻅﺎﻡ ﺭﻗﺎﺑﺔ ﺟﻳﺩ ﻣﺛﻝ ﺍﻟﻛﺎﻣﻳﺭﺍﺕ‪.‬‬
‫‪ -‬ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﺟﻬﺯﺓ ﺳﻼﻣﺔ ﻭﺇﻧﺫﺍﺭ ﻣﺛﻝ ﺃﺟﻬﺯﺓ ﺍﻹﻁﻔﺎء ﻭﺍﻟﺣﺭﻳﻕ‪.‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‪:‬‬

‫ﻫﻲ ﺍﻟﺧﺩﻣﺔ ﺍﻟﺗﻲ ﺗﻘﺩﻡ ﻟﻠﻣﺻﺎﺏ ﻟﺣﻅﺔ ﻭﻗﻭﻉ ﺍﻟﺣﺎﺩﺛﺔ ﻟﺣﻳﻥ ﻭﺻﻭﻟﻪ‬
‫ﻟﻠﻣﺳﺗﺷﻔﻰ ﻭﻫﺫﻩ ﺍﻟﺧﺩﻣﺔ ﻣﺑﻧﻳﺔ ﻋﻠﻰ ﺃﺳﺎﺱ ﺍﻟﻣﻌﺭﻓﺔ ﻭﺍﻹﻟﻣﺎﻡ ﺑﻘﻭﺍﻋﺩ‬
‫ﺍﻹﺳﻌﺎﻑ ﻟﻠﺳﻳﻁﺭﺓ ﻋﻠﻰ ﺣﺎﻟﺔ ﺍﻟﻣﺻﺎﺏ ﻭﻣﻧﻊ ﺍﻟﺣﺎﻟﺔ ﻣﻥ ﺍﻻﺯﺩﻳﺎﺩ ﻓﻲ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺳﻭء‪.‬‬

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 ‫ﺍﻟﺣﻳﺎﺓ ﺃﻏﻠﻰ ﻣﺎ ﻳﻣﻠﻛﻪ ﺍﻹﻧﺳﺎﻥ ﻭﻧﻅﺭﺍً ﻟﻁﺑﻳﻌﺔ ﺩﻭﺭ ﺍﻹﻧﺳﺎﻥ ﺑﺣﻳﺎﺗﻪ‬
‫ﺑﺷﻛﻝ ﻋﺎﻡ ﻭﺍﻟﻔﻧﺩﻕ ﺑﺷﻛﻝ ﺧﺎﺹ ﻓﺈﻧﻪ ﻳﺗﻌﺭﺽ ﻟﻠﻛﺛﻳﺭ ﻣﻥ ﺍﻹﺻﺎﺑﺎﺕ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺍﻟﺣﻭﺍﺩﺙ ﻭﻭﻅﻳﻔﺔ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻫﻧﺎ ﻫﻲ ﺗﻘﺩﻳﻡ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‬

‫ﺑﺷﻛﻝ ﺳﺭﻳﻊ ﺑﻣﻭﻗﻊ ﺍﻟﺣﺎﺩﺙ ﺑﺄﻱ ﺟﺯء ﻣﻥ ﺍﻟﻔﻧﺩﻕ ﻟﺣﻳﻥ ﻧﻘﻠﻪ ﻷﻗﺭﺏ‬
‫ﻣﺭﻛﺯ ﺻﺣﻲ ﻓﻛﺛﻳﺭ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﻲ ﻳﺗﻌﺭﺽ ﻟﻬﺎ ﺍﻟﺿﻳﻭﻑ ﺃﻭ‬
‫ﺍﻟﻣﻭﻅﻔﻳﻥ ﺗﺣﺗﺎﺝ ﻟﻺﺳﻌﺎﻑ ﻛﺈﺟﺭﺍء ﺃﻭﻟﻲ ﻟﻌﺩﻡ ﻗﺩﺭﺓ ﺍﻟﺟﺳﻡ ﻋﻠﻰ‬
‫ﻣﻘﺎﻭﻣﺔ ﺍﻟﺿﺭﺭ ﺍﻟﺫﻱ ﺃﺻﻳﺏ ﺑﻪ ﻭﻳﺟﺏ ﺗﻠﻘﻲ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻛﺎﻣﻼً‬
‫ﻛﺎﻓﺔ ﺍﻟﺗﺩﺭﻳﺑﺎﺕ ﻋﻠﻰ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻻﺕ ﺧﺎﺻﺔ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ‪.‬‬

‫ﺃﻫﺩﺍﻑ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‪:‬‬

‫‪ .1‬ﻣﻧﻊ ﺣﺎﻟﺔ ﺍﻟﻭﻓﺎﺓ ﻣﻥ ﺧﻼﻝ‪:‬‬
‫‌ﺃ‪ .‬ﻓﺗﺢ ﻣﺟﺎﺭﻱ ﺍﻟﺗﻧﻔﺱ ﻟﻌﺩﻡ ﻗﺩﺭﺓ ﺍﻟﺟﺳﻡ ﻋﻠﻰ ﺍﻟﺑﻘﺎء ﺩﻭﻥ ﺃﻛﺳﺟﻳﻥ‬
‫ﺃﻛﺛﺭ ﻣﻥ ‪ 5‬ﺩﻗﺎﺋﻕ ﺣﻳﺙ ﺗﺑﺩﺃ ﺑﻌﺩﻫﺎ ﺧﻼﻳﺎ ﺍﻟﺩﻣﺎﻍ ﺑﺎﻟﻣﻭﺕ ﻣﻣﺎ‬
‫ﻗﺩ ﻳﺳﺑﺏ ﺷﻠﻼً ﻓﻲ ﺃﺟﺯﺍء ﺍﻟﺟﺳﻡ ﺍﻟﺗﻲ ﺍﻧﻘﻁﻊ ﻋﻥ ﺍﻟﺟﺯء‬
‫ﺍﻟﻣﺳﺅﻭﻝ ﻋﻧﻬﺎ ﺑﺎﻟﺩﻣﺎﻍ ﺍﻷﻛﺳﺟﻳﻥ ﺧﺎﺻﺔ ﻭﺃﻥ ﺧﻼﻳﺎ ﺍﻟﺩﻣﺎﻍ ﻻ‬
‫ﺗﺗﺟﺩﺩ ﺃﻭ ﻗﺩ ﻳﺣﺩﺙ ﺍﻟﻣﻭﺕ ﺍﻟﺳﺭﻳﺭﻱ ﺃﻭ ﺍﻟﻣﻭﺕ ﺍﻟﺑﻳﻭﻟﻭﺟﻲ‪.‬‬
‫ﺏ‪ .‬ﺇﺟﺭﺍء ﺍﻟﺗﻧﻔﺱ ﺍﻻﺻﻁﻧﺎﻋﻲ ﻭﻣﺳﺎﺝ ﺍﻟﻘﻠﺏ ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻗﻁﻊ ﺍﻟﻧـﺯﻑ ﻭﻣﻌﺎﻟﺟﺔ ﺍﻟﺻﺩﻣﺔ ﻷﻧﻪ ﺇﺫﺍ ﺍﺳﺗﻣﺭ ﺍﻟﻧﺯﻑ ﻓﺈﻧﻪ‬
‫ﺳﻳﺅﺩﻱ ﻟﻔﻘﺩﺍﻥ ﺍﻟﺩﻡ ﻭﺍﻟﻭﻓﺎﺓ‪.‬‬
‫‪ .2‬ﻣﻧﻊ ﺣﺎﻟﺔ ﺍﻟﻣﺻﺎﺏ ﻣﻥ ﺍﻻﺯﺩﻳﺎﺩ ﻓﻲ ﺍﻟﺳﻭء ﻣﻥ ﺧﻼﻝ‪:‬‬
‫‌ﺃ‪ .‬ﺇﺳﻌﺎﻑ ﺣﺎﻻﺕ ﺍﻟﺗﺳﻣﻡ ﻷﻧﻬﺎ ﺑﺎﻟﻧﻬﺎﻳﺔ ﺗﺅﺩﻱ ﻟﺗﻭﻗﻑ ﺍﻟﺗﻧﻔﺱ‬
‫ﻭﺍﻟﻘﻠﺏ‪.‬‬
‫ﺏ‪ .‬ﺇﺳﻌﺎﻑ ﺍﻟﺣﺭﻭﻕ ﻟﻣﻧﻊ ﺣﺩﻭﺙ ﺍﻟﺗﻬﺎﺑﺎﺕ ﺃﻭ ﺗﻠﻭﺙ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺇﺳﻌﺎﻑ ﺍﻟﻛﺳﻭﺭ ﻛﻲ ﻻ ﺗﺅﺩﻱ ﻹﻋﺎﻗﺔ‪.‬‬
‫‪ .3‬ﺍﻟﻣﺳﺎﻋﺩﺓ ﻋﻠﻰ ﺍﻟﺷﻔﺎء ﺑﺎﻹﺳﺭﺍﻉ ﻓﻲ ﻣﻌﺎﻟﺟﺔ ﺍﻻﺻﺎﺑﺔ ﻭﻗﺕ ﺣﺩﻭﺛﻬﺎ‬
‫‪applicable copyright law.‬‬

‫ﺑﺎﻟﺷﻛﻝ ﺍﻟﺻﺣﻳﺢ‪.‬‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﻣﺳﻌﻑ‪:‬‬
‫ﻫﻭ ﺍﻟﺷﺧﺹ ﺍﻟﻣﺅﻫﻝ ﻧﻅﺭﻳﺎ ً ﻭﻋﻠﻣﻳﺎ ً ﻟﺗﻘﺩﻳﻡ ﺧﺩﻣﺔ ﺍﻹﺳﻌﺎﻑ‬
‫ﻭﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺍﻷﺩﻭﺍﺕ ﺣﺳﺏ ﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ‬
‫ﺻﻔﺎﺕ ﺍﻟﻣﺳﻌﻑ‪:‬‬
‫‪ .1‬ﺍﻟﻬﺩﻭء ﻭﺿﺑﻁ ﺍﻟﻧﻔﺱ ﻭﺍﻷﻋﺻﺎﺏ ﻭﻋﺩﻡ ﺍﻻﺭﺗﺑﺎﻙ ﺃﻣﺎﻡ ﺍﻟﻣﺻﺎﺏ‬
‫ﺧﺎﺻﺔ ﻭﺃﻥ ﺑﻌﺽ ﺍﻟﺣﻭﺍﺩﺙ ﺗﻛﻭﻥ ﻣﺧﻳﻔﺔ‪.‬‬
‫‪ .2‬ﺍﻟﺻﺩﻕ ﻭﺍﻷﻣﺎﻧﺔ‪.‬‬
‫‪ .3‬ﺍﻹﺧﻼﺹ ﻭﺍﻟﺗﻔﺎﻧﻲ‪.‬‬
‫‪ .4‬ﺍﻟﻣﻌﺭﻓﺔ ﺑﻛﻳﻔﻳﺔ ﻣﻌﺎﻟﺟﺔ ﺍﻟﺣﻭﺍﺩﺙ ﻭﺍﻟﺗﺻﺭﻑ ﺑﺎﻟﻣﻭﺍﻗﻑ‪.‬‬
‫‪ .5‬ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻊ ﺃﺩﻭﺍﺕ ﻭﺃﺟﻬﺯﺓ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‪.‬‬
‫‪ .6‬ﺍﻟﻠﻳﺎﻗﺔ ﺍﻟﺑﺩﻧﻳﺔ ﻷﻧﻪ ﺳﻳﺣﺗﺎﺝ ﻟﻣﺟﻬﻭﺩ ﺟﺳﺩﻱ ﻛﺑﻳﺭ‪.‬‬
‫ﻭﻳﺟﺏ ﺍﻟﺗﻧﺑﻳﻪ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﺫﻳﻥ ﻳﻘﻭﻣﻭﻥ‬
‫ﺑﺎﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﺑﺿﺭﻭﺭﺓ ﻋﺩﻡ ﺍﻟﺗﺳﺭﻉ ﺑﺎﻟﺣﻛﻡ ﻋﻠﻰ ﺍﻟﻣﺻﺎﺏ ﺑﺎﻟﻭﻓﺎﺓ‬
‫ﺣﺗﻰ ﻟﻭ ﻛﺎﻥ ﻣﺗﻭﻓﻳﺎ ً ﻓﺈﻧﻪ ﻏﻳﺭ ﻣﺳﻣﻭﺡ ﻟﻪ ﺑﺈﺻﺩﺍﺭ ﺍﻟﺣﻛﻡ ﻋﻠﻳﻪ ﺑﺎﻟﻭﻓﺎﺓ‬
‫ﺃﻭ ﺍﻟﺗﻭﻗﻑ ﻋﻥ ﺍﻹﺳﻌﺎﻑ‪.‬‬

‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‬

‫ﻳﻭﺟﺩ ﺧﻁﻭﺍﺕ ﻣﺷﺗﺭﻛﺔ ﻭﻣﻭﺣﺩﺓ ﻳﺟﺏ ﺍﻟﻘﻳﺎﻡ ﺑﻬﺎ ﻋﻧﺩ ﻋﻣﻝ‬
‫‪applicable copyright law.‬‬

‫ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻓﻲ ﺟﻣﻳﻊ ﺍﻟﺣﺎﻻﺕ‪:‬‬

‫‪ .1‬ﻁﻠﺏ ﺍﻟﻣﺳﺎﻋﺩﺓ ﻭﺍﻟﺩﻋﻡ ﻭﺍﻟﺗﺣﻛﻡ ﺑﺎﻟﺗﺟﻣﻊ ﺃﻭ ﺍﻟﺗﺟﻣﻬﺭ ‪.‬‬
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 ‫‪ .2‬ﺇﺯﺍﻟﺔ ﺍﻟﺧﻁﺭ ﻋﻥ ﺍﻟﻣﺻﺎﺏ ﺑﺷﻛﻝ ﺁﻣﻥ ﻋﻠﻰ ﺍﻟﻣﺳﻌﻑ ﻭﻳﺗﻡ ﺫﻟﻙ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺑﻁﺭﻳﻘﺗﻳﻥ‪:‬‬
‫‌ﺃ‪ .‬ﺇﺯﺍﻟﺔ ﺍﻟﻣﺻﺎﺏ ﻋﻥ ﺍﻟﺧﻁﺭ ﻣﺛﻝ‪ :‬ﺳﺣﺑﻪ ﻋﻥ ﺍﻟﻐﺭﻓﺔ ﺍﻟﺗﻲ ﻓﻳﻬﺎ‬
‫ﺩﺧﺎﻥ ﻟﻠﺧﺎﺭﺝ‪.‬‬
‫ﺏ‪ .‬ﺇﺯﺍﻟﺔ ﺍﻟﺧﻁﺭ ﻋﻥ ﺍﻟﻣﺻﺎﺏ ﻣﺛﻝ‪ :‬ﻗﻁﻊ ﺍﻟﺗﻳﺎﺭ ﺍﻟﻛﻬﺭﺑﺎﺋﻲ ﺑﺳﺣﺏ‬ ‫‌‬
‫ﺍﻟﺳﻠﻙ ﺃﻭ ﺇﻧﺯﺍﻝ ﺍﻟﻘﺎﻁﻊ‪.‬‬
‫‪ .3‬ﺗﻘﻳﻳﻡ ﺍﻟﻣﻭﻗﻑ ﻭﻳﺷﻣﻝ ﻋﻠﻰ‪:‬‬
‫‌ﺃ‪ .‬ﻣﻛﺎﻥ ﺍﻟﺣﺎﺩﺙ‬
‫ﺏ‪ .‬ﻋﺩﺩ ﺍﻹﺻﺎﺑﺎﺕ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻧﻭﻉ ﺍﻹﺻﺎﺑﺎﺕ‪.‬‬
‫‪ .4‬ﻓﺣﺹ ﻭﻋﻲ ﺍﻟﻣﺻﺎﺏ ﻋﻥ ﻁﺭﻳﻕ‬
‫‌ﺃ‪ .‬ﺣﺭﻛﺔ ﻋﻳﻧﻳﻪ‬
‫ﺏ‪ .‬ﺣﺭﻛﺔ ﺃﺟﺯﺍء ﺟﺳﻣﻪ‬
‫‌‬
‫ﺝ‪ .‬ﺍﻟﻛﻼﻡ ﻭﻣﺩﻯ ﺍﻻﺳﺗﺟﺎﺑﺔ ﻟﻠﻧﺩﺍء‪.‬‬
‫ﺩ‪ .‬ﻗﺭﺹ ﺷﺣﻣﺔ ﺃﺫﻧﻪ‪.‬‬
‫ﻫـ‪ .‬ﻣﺭﺍﻗﺑﺔ ﺍﻟﻌﻼﻣﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ ﻭﻫﻲ‪:‬‬
‫‪ -‬ﺍﻟﺗﻧﻔﺱ‪ :‬ﻫﻭ ﺣﺭﻛﺔ ﺍﻟﺷﻬﻳﻕ ﻭﺍﻟﺯﻓﻳﺭ ﻭﻣﻌﺩﻟﻬﺎ‪:‬‬
‫ﻋﻧﺩ ﺍﻟﺑﺎﻟﻐﻳﻥ ‪ 20 -12 :‬ﻣﺭﺓ ﺑﺎﻟﺩﻗﻳﻘﺔ‬
‫ﻋﻧﺩ ﺍﻷﻁﻔﺎﻝ ‪ 26 -18 :‬ﻣﺭﺓ ﺑﺎﻟﺩﻗﻳﻘﺔ‬
‫ﻋﻧﺩ ﺍﻟﺭﺿﻊ ‪ 40-25 :‬ﻣﺭﺓ ﺑﺎﻟﺩﻗﻳﻘﺔ‬
‫‪ -‬ﺍﻟﻧﺑﺽ‪ :‬ﻭﻫﻭ ﺍﻻﻫﺗﺯﺍﺯﺍﺕ ﺍﻟﺗﻲ ﺗﺣﺩﺙ ﺑﺎﻷﻭﻋﻳﺔ ﺍﻟﺩﻣﻭﻳﺔ ﻧﺗﻳﺟﺔ ﺍﻧﺗﻘﺎﻝ‬
‫ﺍﻟﺩﻡ ﻓﻳﻬﺎ ﻭﺑﻣﻌﺩﻝ‪:‬‬
‫ﻋﻧﺩ ﺍﻟﺑﺎﻟﻐﻳﻥ ‪ 80-60 :‬ﻣﺭﺓ ﺑﺎﻟﺩﻗﻳﻘﺔ‬
‫‪applicable copyright law.‬‬

‫ﻋﻧﺩ ﺍﻷﻁﻔﺎﻝ‪ 100-80 :‬ﻣﺭﺓ ﺑﺎﻟﺩﻗﻳﻘﺔ‬

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 ‫ﻋﻧﺩ ﺍﻟﺭﺿﻊ‪ 160-80 :‬ﻣﺭﺓ ﺑﺎﻟﺩﻗﻳﻘﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﻳﻘﺎﺱ ﺍﻟﻧﺑﺽ ﻋﻧﺩ ﺍﻟﺑﺎﻟﻐﻳﻥ ﻣﻥ ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﺳﺑﺎﺗﻲ ﺃﻣﺎ ﺍﻟﺭﺿﻊ ﻓﻣﻥ‬

‫ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﻌﺿﺩﻱ ﻭﻣﻥ ﻫﻧﺎ ﺗﺄﺗﻲ ﺃﻫﻣﻳﺔ ﺇﺳﻌﺎﻑ ﺍﻟﺭﺿﻊ ﺛﻡ ﺍﻷﻁﻔﺎﻝ‬
‫ﺃﻭﻻً ﻟﺣﺎﺟﺗﻬﻡ ﻟﻛﻣﻳﺔ ﺃﻛﺑﺭ ﻣﻥ ﺍﻷﻛﺳﺟﻳﻥ ﻭﺍﻟﻧﺑﺽ ﻣﻘﺎﺭﻧﺔ ﺑﺎﻟﺑﺎﻟﻐﻳﻥ‬
‫ﺧﻼﻝ ﻧﻔﺱ ﺍﻟﻣﺩﺓ ﻭﻫﻲ ﻫﻧﺎ ﺍﻟﺩﻗﻳﻘﺔ‪.‬‬
‫‪ -‬ﺿﻐﻁ ﺍﻟﺩﻡ‪ :‬ﺣﻳﺙ ﻳﻧﺧﻔﺽ ﻓﻲ ﺇﺻﺎﺑﺎﺕ ﺍﻟﺻﺩﻣﺔ ﻭﺍﻟﻧﺯﻑ ﻭﻳﺭﺗﻔﻊ ﻓﻲ‬
‫ﺇﺻﺎﺑﺎﺕ ﺍﻟﺭﺃﺱ‪.‬‬
‫ْ‪37‬ﻡ ﻭﺗﺭﺗﻔﻊ‬ ‫‪ -‬ﺩﺭﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ‪ :‬ﺩﺭﺟﺔ ﺣﺭﺍﺭﺓ ﺍﻟﺟﺳﻡ ﺍﻟﻁﺑﻳﻌﻲ ﻫﻲ‬
‫ﺍﻟﺣﺭﺍﺭﺓ ﻓﻲ ﺇﺻﺎﺑﺎﺕ ﺍﻟﺷﻣﺱ ﻭﺍﻻﻟﺗﻬﺎﺑﺎﺕ ﻭﺗﻧﺧﻔﺽ ﻓﻲ ﺇﺻﺎﺑﺎﺕ‬
‫ﺍﻟﺻﺩﻣﺔ ﻭﺍﻟﻧﺯﻑ ﻭﺍﻟﺑﺭﺩ‪.‬‬
‫ﻭﺗﺅﺧﺫ ﺩﺭﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ ﺑﻭﺿﻊ ﺍﻟﻣﻳﺯﺍﻥ ﺍﻟﻣﺅﻭﻱ ﺗﺣﺕ ﺍﻟﻔﻡ ﺃﻭ ﺑﺎﻟﺷﺭﺝ‬
‫ﺃﻭ ﺗﺣﺕ ﺍﻹﺑﻁ ﻭﻟﻛﻥ ﻗﺑﻝ ﺍﻟﻘﻳﺎﺱ ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺃﻥ ﺍﻟﻣﺻﺎﺏ ﻟﻡ ﻳﺷﺭﺏ ﺃﻱ ﺳﻭﺍﺋﻝ ﺳﺎﺧﻧﺔ ﺃﻭ ﺑﺎﺭﺩﺓ‪.‬‬
‫ﺏ‪ .‬ﺗﻌﻘﻳﻡ ﻣﻳﺯﺍﻥ ﺍﻟﺣﺭﺍﺭﺓ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺭﺝ ﺍﻟﻣﻳﺯﺍﻥ ﺣﺗﻰ ﻳﺻﺑﺢ ﺍﻟﺯﺋﺑﻕ ﺃﻗﻝ ﻣﻥ ْ‪35‬ﻡ‪.‬‬
‫ﺩ‪ .‬ﻭﺿﻌﻪ ﺗﺣﺕ ﺍﻟﻠﺳﺎﻥ ﻣﺛﻼً ﻭﻳﻁﺑﻕ ﻋﻠﻳﻪ ﻟﻣﺩﺓ ‪ 4‬ﺩﻗﺎﺋﻕ‪.‬‬
‫ﻫـ‪ .‬ﺛﻡ ﻳﺭﻓﻊ ﺍﻟﻣﻳﺯﺍﻥ ﻭﺗﺅﺧﺫ ﺍﻟﻘﺭﺍءﺓ‪.‬‬
‫ﻭ ﻟﻛﻝ ﺇﺻﺎﺑﺔ ﺑﻛﻝ ﺟﻬﺎﺯ ﻁﺭﻳﻘﺔ ﻓﻲ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﺳﻳﺗﻡ ﺷﺭﺣﻬﺎ‬
‫ﻭﻟﻛﻥ ﻳﺟﺏ ﺍﻻﻧﺗﺑﺎﻩ ﺍﻟﻰ ﺃﻥ ﻋﻣﻠﻳﺔ ﺍﻻﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻻ ﺗﻐﻧﻲ ﻋﻥ ﻧﻘﻝ‬
‫ﺍﻟﻣﺻﺎﺏ ﻟﻠﻣﺳﺗﺷﻔﻰ ﺃﻭ ﻁﻠﺏ ﻁﺑﻳﺏ ﺍﻟﻔﻧﺩﻕ ‪.‬‬
‫ﺃﻭﻻً‪ :‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﺗﻧﻔﺳﻲ‪:‬‬
‫ﺍﻟﻬﻭﺍء ﻫﻭ ﺍﻟﺫﻱ ﻳﻣﺩ ﺍﻟﺟﺳﻡ ﺑﺎﻷﻛﺳﺟﻳﻥ ﺍﻟﻼﺯﻡ ﻟﺑﻘﺎء ﺍﻟﺧﻼﻳﺎ‬
‫ﻭﺍﻷﻧﺳﺟﺔ ﺣﻳﺔ ﻭﻫﻧﺎﻙ ﺧﻼﻳﺎ ﺇﺫﺍ ﺗﻠﻔﺕ ﻻ ﺗﺗﺟﺩﺩ ﻣﺭﺓ ﺃﺧﺭﻯ ﻣﺛﻝ‬
‫ﺍﻟﺧﻼﻳﺎ ﺍﻟﻌﺻﺑﻳﺔ ﻭﺑﺷﻛﻝ ﻋﺎﻡ ﻓﺈﻧﻪ ‪ %75‬ﻣﻥ ﺣﺎﻻﺕ ﺍﻟﻭﻓﺎﺓ ﺳﺑﺑﻬﺎ ﻋﺩﻡ‬
‫‪applicable copyright law.‬‬

‫ﻣﻌﺭﻓﺔ ﺍﻟﻣﺳﻌﻑ ﺑﻛﻳﻔﻳﺔ ﻓﺗﺢ ﻣﺟﺭﻯ ﺍﻟﺗﻧﻔﺱ ﺣﻳﺙ ﻳﻘﻭﻡ ﺍﻟﺷﺧﺹ ﺍﻟﻌﺎﺩﻱ‬
‫ﺑﺎﻟﺗﻧﻔﺱ ﻣﻥ ‪ 20-12‬ﻣﺭﺓ ﺑﺎﻟﺩﻗﻳﻘﺔ ﻭﻛﻝ ﻣﺭﺓ ﺗﺷﻣﻝ ﺷﻬﻳﻕ ﻭﺯﻓﻳﺭ‪.‬‬
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 ‫ﺃﻗﺳﺎﻣﻪ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .1‬ﻗﺳﻡ ﻋﻠﻭﻱ ﻭﻳﺗﻛﻭﻥ ﻣﻥ‪:‬‬

‫‌ﺃ‪ .‬ﺍﻷﻧﻑ‪ :‬ﻭﻭﻅﻳﻔﺗﻪ ﺗﺩﻓﺋﺔ ﺍﻟﻬﻭﺍء ﻭﻓﺣﺻﻪ ﻛﻳﻣﻳﺎﺋﻳﺎ ً ﻓﻣﺛﻼً ﻋﻧﺩﻣﺎ‬
‫ﻳﺷﺗﻡ ﺍﻹﻧﺳﺎﻥ ﺭﺍﺋﺣﺔ ﻏﺑﺎﺭ ﻓﺈﻧﻪ ﻳﺑﺗﻌﺩ‪.‬‬
‫ﺏ‪ .‬ﺍﻟﻔﻡ‪ :‬ﻭﻫﻭ ﻣﺩﺧﻝ ﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ ﻭﻟﻛﻥ ﻳﻣﻛﻧﻧﺎ ﺃﻳﺿﺎ ً ﺍﻟﺗﻧﻔﺱ‬ ‫‌‬
‫ﺑﻪ‪.‬‬
‫ﺝ‪ .‬ﺍﻟﺑﻠﻌﻭﻡ‪ :‬ﻭﻳﺗﺄﻟﻑ ﻣﻥ ﺛﻼﺛﺔ ﺃﺟﺯﺍء‪:‬‬
‫‪ -‬ﺑﻠﻌﻭﻡ ﻓﻣﻲ‪.‬‬
‫‪ -‬ﺑﻠﻌﻭﻡ ﺣﻧﺟﺭﻱ‪.‬‬
‫‪ -‬ﺑﻠﻌﻭﻡ ﺃﻧﻔﻲ‪.‬‬
‫‪ .2‬ﻗﺳﻡ ﺳﻔﻠﻲ ﻭﻳﺗﻛﻭﻥ ﻣﻥ‪:‬‬
‫‌ﺃ‪ .‬ﺣﻧﺟﺭﺓ‪ :‬ﻭﻭﻅﻳﻔﺗﻬﺎ ﺗﻣﺭﻳﺭ ﺍﻟﻬﻭﺍء ﻟﻠﺭﻏﺎﻣﻲ ﻭﻣﻥ ﺛﻡ ﻟﻠﺭﺋﺗﻳﻥ ﻭﻫﻭ‬
‫ﻋﺑﺎﺭﺓ ﻋﻥ ﺻﻧﺩﻭﻕ ﻟﻸﺣﺑﺎﻝ ﺍﻟﺻﻭﺗﻳﺔ‪.‬‬
‫ﺏ‪ .‬ﺍﻟﺭﻏﺎﻣﻲ‪ :‬ﻟﺗﻣﺭﻳﺭ ﺍﻟﻬﻭﺍء ﻟﻠﺭﺋﺗﻳﻥ ﻭﻁﻭﻟﻪ ‪12-10‬ﺳﻡ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺍﻟﺭﺋﺗﻳﻥ‪ :‬ﺍﻟﺭﺋﺔ ﺍﻟﻳﻣﻧﻰ ﺃﻛﺑﺭ ﻣﻥ ﺍﻟﻳﺳﺭﻯ ﻭﺩﺭﺟﺔ ﺍﺗﺻﺎﻟﻬﺎ ﺃﻛﺑﺭ‬
‫ﻭﺃﻋﻠﻰ ﻣﻥ ﺍﻟﺭﺋﺔ ﺍﻟﻳﺳﺭﻯ ﺑﺎﻟﻧﺳﺑﺔ ﻟﻠﺭﻏﺎﻣﻲ‪.‬‬
‫ﺩ‪ .‬ﺍﻟﻘﺻﺑﺎﺕ ﺍﻟﻬﻭﺍﺋﻳﺔ‪ :‬ﻣﻭﺟﻭﺩﺓ ﺩﺍﺧﻝ ﺍﻟﺭﺋﺗﻳﻥ ﻭﻳﺻﻐﺭ ﺣﺟﻣﻬﺎ ﻛﻠﻣﺎ‬
‫ﺍﺗﺟﻬﺕ ﻟﻸﺳﻔﻝ‪.‬‬

‫ﺃﺳﺑﺎﺏ ﺍﻻﺧﺗﻧﺎﻕ‪:‬‬
‫‪ .1‬ﻋﺩﻡ ﻣﺿﻎ ﺍﻟﻁﻌﺎﻡ ﺟﻳﺩﺍً ﻭﺗﻧﺎﻭﻝ ﺃﺣﺟﺎﻡ ﻛﺑﻳﺭﺓ ﻣﻧﻪ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .2‬ﺍﺑﺗﻼﻉ ﺍﻟﺑﺫﻭﺭ ﻭﺍﻷﺟﺳﺎﻡ ﺍﻟﻐﺭﻳﺑﺔ‪.‬‬

‫‪ .3‬ﺍﻟﻣﺧﺎﻁ ﺍﻟﻛﺛﻳﻑ‪.‬‬
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 ‫‪ .4‬ﺍﻧﺳﺩﺍﺩ ﺍﻟﻣﺟﺎﺭﻱ ﺍﻟﺗﻧﻔﺳﻳﺔ ﺑﺳﺑﺏ ﺍﻟﺳﻭﺍﺋﻝ ﻛﺎﻟﻐﺭﻕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .5‬ﻋﺩﻡ ﻭﺟﻭﺩ ﻛﻣﻳﺔ ﺃﻛﺳﺟﻳﻥ ﻛﺎﻓﻳﺔ ﺑﺎﻟﻣﻛﺎﻥ ﻷﺳﺑﺎﺏ ﻋﺩﻳﺩﺓ ﻣﺛﻝ ﻛﺛﺎﻓﺔ‬
‫ﺍﻟﺩﺧﺎﻥ‪.‬‬
‫‪ .6‬ﺣﺎﻻﺕ ﺍﻟﺷﻧﻕ‪.‬‬
‫‪ .7‬ﺍﻟﺻﺩﻣﺔ ﻭﺍﻟﺧﻭﻑ ﻗﺩ ﻳﺅﺩﻱ ﻟﺭﺟﻭﻉ ﺍﻟﻠﺳﺎﻥ ﻟﻠﺧﻠﻑ‪.‬‬
‫‪ .8‬ﺇﺻﺎﺑﺎﺕ ﺍﻟﺭﺃﺱ‪.‬‬
‫‪ .9‬ﺃﻣﺭﺍﺽ ﺍﻟﻘﻠﺏ ﻭﺍﻟﺭﺋﺗﻳﻥ‬
‫ﺃﻋﺭﺍﺽ ﺍﻻﺧﺗﻧﺎﻕ‪:‬‬
‫‪ .1‬ﻋﺩﻡ ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﻛﻼﻡ ﻭﺑﺢ ﺍﻟﺻﻭﺕ‪.‬‬
‫‪ .2‬ﺍﺯﺭﻗﺎﻕ ﻧﺗﻳﺟﺔ ﻓﻘﺩﺍﻥ ﺍﻷﻛﺳﺟﻳﻥ‪.‬‬
‫‪ .3‬ﺇﻣﺳﺎﻙ ﺍﻟﻣﺻﺎﺏ ﺑﺭﻗﺑﺗﻪ ﻧﺗﻳﺟﺔ ﺍﻷﻟﻡ‪.‬‬
‫‪ .4‬ﻓﻘﺩﺍﻥ ﺍﻟﻭﻋﻲ‪.‬‬
‫‪ .5‬ﺗﻭﻗﻑ ﺣﺭﻛﺔ ﺍﻟﺻﺩﺭ ﻭﺍﻟﺑﻁﻥ‪.‬‬
‫‪ .6‬ﻋﺩﻡ ﻭﺟﻭﺩ ﺣﺭﻛﺔ ﻟﻠﻬﻭﺍء ﺑﺎﻷﻧﻑ ﻭﺍﻟﻔﻡ‪.‬‬

‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻻﺧﺗﻧﺎﻕ‬

‫‪ .1‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﺳﺗﻣﺭﺍﺭﻳﺔ ﺍﻟﺗﻧﻔﺱ ﻟﺩﻯ ﺍﻟﻣﺻﺎﺏ ﺑﻔﺣﺻﻪ ﻋﻥ ﻁﺭﻳﻕ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻻﺳﺗﻣﺎﻉ ﻟﻌﻣﻠﺗﻲ ﺍﻟﺷﻬﻳﻕ ﻭﺍﻟﺯﻓﻳﺭ‪.‬‬
‫ﺏ‪ .‬ﻭﺿﻊ ﻅﻬﺭ ﺍﻟﻳﺩ ﻋﻠﻰ ﺃﻧﻑ ﺍﻟﻣﺻﺎﺏ ) ﻷﻥ ﻅﻬﺭ ﺍﻟﻳﺩ ﺣﺳﺎﺱ ﺃﻛﺛﺭ‬ ‫‌‬
‫ﻣﻥ ﺑﻁﻥ ﺍﻟﻳﺩ ﻟﻌﺩﻡ ﺗﻌﺭﺿﻪ ﻟﻠﻣﻼﻣﺳﺔ ﻛﺛﻳﺭﺍ( ً‪.‬‬
‫ﺝ‪ .‬ﺍﻟﻧﻅﺭ ﻟﻠﺻﺩﺭ ﻭﺍﻟﺑﻁﻥ ﻟﻣﺷﺎﻫﺩﺓ ﺣﺭﻛﺔ ﺍﻟﺗﻧﻔﺱ‪.‬‬
‫‪ .2‬ﻓﺗﺢ ﻣﺟﺭﻯ ﺍﻟﺗﻧﻔﺱ ﻭﺗﻬﻳﺋﺗﻪ ﻟﺩﺧﻭﻝ ﺍﻟﻬﻭﺍء ﻋﻥ ﻁﺭﻳﻕ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﺇﻏﻼﻕ ﺍﻟﻠﺳﺎﻥ ﻟﻣﺟﺭﻯ ﺍﻟﻬﻭﺍء ﻋﻧﺩ ﺍﺭﺗﺧﺎءﻩ ﺃﻭ‬
‫‪applicable copyright law.‬‬

‫ﺭﺟﻭﻋﻪ ﻟﻠﺧﻠﻑ‪.‬‬

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 ‫ﺏ‪ .‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﻋﻭﺍﺋﻕ ﺧﺎﺭﺟﻳﺔ ﻣﺛﻝ ﺭﺑﻁﺔ ﺍﻟﻌﻧﻕ‪.‬‬
‫‌‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺝ‪ .‬ﺗﻣﺩﻳﺩ ﺍﻟﻣﺻﺎﺏ ﻋﻠﻰ ﻟﻭﺡ ﻣﺳﺗﻘﻳﻡ ﺻﻠﺏ ﻭﺇﻣﺎﻟﺔ ﺍﻟﺭﺃﺱ ﻟﻠﺧﻠﻑ‬
‫ﺑﺩﻓﻌﻪ ﻣﻥ ﺍﻟﺫﻗﻥ ﺑﺣﻳﺙ ﻳﺻﺑﺢ ﺍﻟﺫﻗﻥ ﺃﻋﻠﻰ ﺟﺯء ﺑﻪ‪.‬‬
‫ﺩ‪ .‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﺃﻱ ﻋﻭﺍﺋﻕ ﺩﺍﺧﻠﻳﺔ ﻭﺇﺫﺍ ﻭﺟﺩﺕ ﻓﻳﺟﺏ ﺍﻟﻌﻣﻝ‬
‫ﻋﻠﻰ ﺇﺯﺍﻟﺗﻬﺎ ﺑﺈﺣﺩﻯ ﺍﻟﻁﺭﻕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪ -‬ﻁﺭﻳﻕ ﺍﻟﺧﻁﻑ ﺑﺎﺳﺗﺧﺩﺍﻡ ﺇﺻﺑﻌﻧﺎ ﺑﻌﺩ ﺇﻣﺎﻟﺔ ﺍﻟﺭﺃﺱ ﻟﻠﺟﻧﺏ‪.‬‬
‫‪ -‬ﻗﻠﺏ ﺍﻟﻣﺻﺎﺏ ﺭﺃﺱ ﻋﻠﻰ ﻋﻘﺏ ﻭﺍﻟﺿﺭﺏ ﻋﻠﻰ ﻅﻬﺭﻩ ﺑﺭﺍﺣﺔ ﺍﻟﻳﺩ‪.‬‬
‫‪ -‬ﺿﻡ ﻅﻬﺭ ﺍﻟﻣﺻﺎﺏ ﻟﺻﺩﺭﻙ ﻭﺍﻟﺿﻐﻁ ﺑﺎﻹﺑﻬﺎﻡ ﺍﻟﺫﻱ ﺗﺩﻋﻣﻪ ﺍﻟﻳﺩ‬
‫ﺍﻷﺧﺭﻯ ﻋﻠﻰ ﻣﻧﻁﻘﺔ ﻣﻧﺗﺻﻑ ﺍﻟﻘﻔﺹ ﺍﻟﺻﺩﺭﻱ‪.‬‬
‫‪ -‬ﺗﻣﺩﻳﺩ ﺍﻟﻣﺻﺎﺏ ﻋﻠﻰ ﺍﻷﺭﺽ ﻋﻠﻰ ﻅﻬﺭﻩ ﻭﺍﻟﺿﻐﻁ ﺑﻳﺩﻳﻙ ﻓﻭﻕ ﺃﻋﻠﻰ‬
‫ﻣﻧﻁﻘﺔ ﺑﺎﻟﻣﻌﺩﺓ‪.‬‬
‫‪ -‬ﺗﺷﺟﻳﻊ ﺍﻟﻣﺻﺎﺏ ﻋﻠﻰ ﺍﻟﺳﻌﺎﻝ ﺇﺫﺍ ﻛﺎﻥ ﻭﺍﻋﻳﺎ ً‪.‬‬
‫ﺇﺫﺍ ﻟﻡ ﺗﻧﺟﺢ ﺍﻟﻁﺭﻕ ﺍﻟﺳﺎﺑﻘﺔ ﻳﺟﺏ ﻓﺗﺢ ﻣﺟﺭﻯ ﺍﻟﺗﻧﻔﺱ ﺑﺎﻟﻘﻳﺎﻡ ﺑﻌﻣﻠﻳﺔ‬
‫ﺍﻟﺗﻧﻔﺱ ﺍﻻﺻﻁﻧﺎﻋﻲ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺇﺭﺟﺎﻉ ﺭﺃﺱ ﺍﻟﻣﺻﺎﺏ ﻟﻠﺧﻠﻑ ﻛﻲ ﻻ ﻳﻧﻐﻠﻕ ﻣﺟﺭﻯ ﺍﻟﺗﻧﻔﺱ ﺑﺳﺑﺏ‬
‫ﺍﺭﺗﺧﺎء ﺃﻭ ﻭﺭﺟﻭﻉ ﺍﻟﻠﺳﺎﻥ ﺣﺗﻰ ﻟﻭ ﻛﺎﻥ ﺍﻟﻣﺻﺎﺏ ﻓﺎﻗﺩﺍً ﺍﻟﻠﻭﻋﻲ ‪.‬‬
‫‪ .2‬ﺇﻏﻼﻕ ﺍﻷﻧﻑ ﻓﻘﻁ ﻋﻧﺩ ﻋﻣﻠﻳﺔ ﺍﻟﻧﻔﺦ ﻟﺿﻣﺎﻥ ﻋﺩﻡ ﺧﺭﻭﺝ ﺍﻟﻬﻭﺍء‬
‫ﻭﺩﺧﻭﻟﻪ ﻛﺎﻣﻼَ ﻟﻠﺭﺋﺗﻳﻥ ‪.‬‬
‫‪ .3‬ﺃﺧﺫ ﺍﻟﺷﻬﻳﻕ ﺛﻡ ﺣﺑﺳﻪ ﻭﻧﻔﺧﻪ ﻓﻲ ﻓﻡ ﺍﻟﻣﺻﺎﺏ ﻣﻊ ﻣﺷﺎﻫﺩﺓ ﺣﺭﻛﺔ‬
‫ﺍﻟﺻﺩﺭ ﻭﺍﻟﺑﻁﻥ ﻭﺗﻛﺭﺍﺭ ﺍﻟﻧﻔﺦ ﻣﺭﺗﻳﻥ ﻣﺗﺗﺎﻟﻳﺗﻳﻥ ﻭﻏﺎﻟﺑﺎ ً ﻣﺎ ﻳﻌﻭﺩ‬
‫ﺍﻟﺗﻧﻔﺱ ﺑﻌﺩﻫﺎ ﻭﻫﻲ ﻣﺎ ﺗﺳﻣﻰ ﺑﻘﺑﻠﺔ ﺍﻟﺣﻳﺎﺓ‪.‬‬
‫‪ .4‬ﺇﺫﺍ ﻟﻡ ﻳﻌﻭﺩ ﺍﻟﺗﻧﻔﺱ ﺃﻧﻔﺦ ﻧﻔﺧﺔ ﻭﺍﺣﺩﺓ ﻛﻝ ﺧﻣﺳﺔ ﺛﻭﺍﻥ ﺣﺗﻰ ﻳﻌﻭﺩ‬
‫ﺍﻟﺗﻧﻔﺱ ﻭﻳﺟﺏ ﺍﻻﻧﺗﺑﺎﻩ ﻟﻠﺗﻭﻗﻑ ﻋﻥ ﺍﻟﻧﻔﺦ ﻋﻧﺩ ﻋﻭﺩﺓ ﺍﻟﺗﻧﻔﺱ ﻛﻲ ﻻ‬
‫ﻳﺧﺗﻧﻕ ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .5‬ﻳﻔﺿﻝ ﻭﺿﻊ ﻗﻁﻌﺔ ﻗﻣﺎﺵ ﺑﻳﻥ ﻓﻣﻙ ﻭﻓﻡ ﺍﻟﻣﺻﺎﺏ‪.‬‬

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 ‫ﺑﻌﺩ ﻋﻭﺩﺓ ﺍﻟﺗﻧﻔﺱ ﻳﺟﺏ ﻭﺿﻌﻪ ﻓﻲ ﻭﺿﻌﻳﻪ ﺍﻷﻣﺎﻥ ﻟﺣﻳﻥ ﻭﺻﻭﻟﻪ‬
‫ﻟﻠﻣﺳﺗﺷﻔﻰ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .1‬ﻭﺿﻊ ﺑﻁﻥ ﻳﺩﻩ ﺍﻟﻳﺳﺭﻯ ﻋﻠﻰ ﺧﺩﻩ ﺍﻷﻳﻣﻥ‪.‬‬

‫‪ .2‬ﻭﺿﻊ ﻳﺩﻩ ﺍﻟﻳﻣﻧﻰ ﺧﻠﻑ ﻅﻬﺭﻩ‪.‬‬
‫‪ .3‬ﺭﻓﻊ ﺃﻭ ﺗﻘﺩﻳﻡ ﺭﺟﻠﻪ ﺍﻟﻳﻣﻧﻰ ﻭﺗﻣﺩﻳﺩ ﺍﻟﻳﺳﺭﻯ‪.‬‬
‫‪ .4‬ﺍﻹﻣﺳﺎﻙ ﺑﻪ ﻣﻥ ﻅﻬﺭﻩ ﻭﺧﺻﺭﻩ ﻭﺇﻣﺎﻟﺗﻪ ﻟﻠﺟﻬﺔ ﺍﻟﻳﻣﻧﻰ‬
‫ﺑﻬﺫﻩ ﺍﻟﻭﺿﻌﻳﺔ ﻧﺿﻣﻥ ﻋﺩﻡ ﺍﺭﺗﺧﺎء ﻋﺿﻠﺔ ﺍﻟﻠﺳﺎﻥ ﻭﺍﺳﺗﻣﺭﺍﺭﻳﺔ‬
‫ﻓﺗﺢ ﻣﺟﺭﻯ ﺍﻟﺗﻧﻔﺱ‪.‬‬

‫ﺃﻫﻣﻳﺔ ﻭﺟﻭﺩ ﺣﻘﻳﺑﺔ ﺍﻟﺗﻧﻔﺱ ﺍﻻﺻﻁﻧﺎﻋﻲ )ﺃﻣﺑﻭﺑﺎﻙ(‪:‬‬

‫ﻳﺗﻭﻓﺭ ﻓﻲ ﺣﻘﻳﺑﺔ ﺍﻟﺗﻧﻔﺱ )ﺃﻣﺑﻭﺑﺎﻙ( ﺃﺩﻭﺍﺕ ﻣﺗﻁﻭﺭﺓ ﻟﻠﺗﻧﻔﺱ‬
‫ﺍﻻﺻﻁﻧﺎﻋﻲ ﻣﺛﻝ ﺍﻷﻧﺑﻭﺏ ﺍﻟﺫﻱ ﻳﺩﺧﻝ ﺑﻔﻡ ﺍﻟﻣﺻﺎﺏ ﻭﻳﺻﻝ ﻟﻔﻡ‬
‫ﺍﻟﻣﺳﻌﻑ ﻭﻳﻘﻭﻡ ﺍﻟﻣﺳﻌﻑ ﺑﺎﻟﻧﻔﺦ ﻓﻳﻪ ﻣﻥ ﺍﻟﺟﻬﺔ ﺍﻷﺧﺭﻯ ﺃﻭ ﺗﻛﻭﻥ ﻫﻧﺎﻙ‬
‫ﻛﻣﺎﻣﺔ ﻣﺯﻭﺩﺓ ﺑﺎﻟﺑﺎﻟﻭﻥ ﺍﻟﻣﻁﺎﻁﻲ ﻭﺫﻟﻙ ﺑﺳﺑﺏ‪:‬‬
‫‪ .1‬ﺿﻣﺎﻥ ﻋﺩﻡ ﺇﺻﺎﺑﺔ ﺍﻟﻣﺳﻌﻑ ﺑﺄﻱ ﻣﺭﺽ ﻣﻌﺩﻱ‪.‬‬
‫‪ .2‬ﺗﺟﻧﺏ ﺣﺎﻻﺕ ﺍﻟﺗﺳﻣﻡ‪.‬‬
‫‪ .3‬ﺗﺧﻔﻳﻑ ﺍﻟﺿﻐﻁ ﻭﺍﻹﺭﻫﺎﻕ ﻋﻠﻰ ﺍﻟﻣﺳﻌﻑ‪.‬‬
‫‪ .4‬ﺍﻟﺣﺎﺟﺔ ﻟﺗﺯﻭﻳﺩ ﺍﻟﻣﺻﺎﺏ ﺑﻛﻣﻳﺔ ﻛﺑﻳﺭﺓ ﻋﺎﻟﻳﺔ ﻣﻥ ﺍﻷﻛﺳﺟﻳﻥ‪.‬‬
‫ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺣﻭﺍﺩﺙ ﺍﻟﻐﺭﻕ ﺑﺎﻟﻔﻧﺎﺩﻕ‪:‬‬
‫‪ .1‬ﻋﺩﻡ ﺗﺭﻙ ﺍﻷﻁﻔﺎﻝ ﻓﻲ ﺍﻟﻣﺳﺑﺢ ﻭﺣﺩﻫﻡ‪.‬‬
‫‪ .2‬ﺿﺭﻭﺭﺓ ﺗﻭﺍﺟﺩ ﺍﻟﻣﺩﺭﺏ ﺃﻭ ﺍﻟﻣﻧﻘﺫ ﺑﺷﻛﻝ ﺩﺍﺋﻡ ﻋﻧﺩ ﺍﻟﻣﺳﺑﺢ ‪.‬‬
‫‪ .3‬ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﻫﻧﺎﻙ ﻣﻘﺎﺑﺽ ﻭﺳﻼﻟﻡ ﺧﺎﺻﺔ ﺑﺎﻟﺯﻭﺍﻳﺎ ﺣﻭﻝ ﺍﻟﺑﺭﻛﺔ‪.‬‬
‫‪ .4‬ﻭﺟﻭﺩ ﺑﺎﻟﻭﻧﺎﺕ ﺇﻧﻘﺎﺫ ﺣﻭﻝ ﺍﻟﻣﺳﺑﺢ ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .5‬ﻋﻣﻝ ﺃﺭﺿﻳﺔ ﻣﺎﻧﻌﺔ ﻟﻼﻧﺯﻻﻕ ﻭﻭﺿﻊ ﻻﻓﺗﺔ ﺑﻁﻠﺏ ﻋﺩﻡ ﺍﻟﺭﻛﺽ ‪.‬‬
‫‪ .6‬ﻛﺗﺎﺑﺔ ﺍﻟﻌﻣﻕ ﻓﻲ ﻛﻝ ﻣﻧﻁﻘﺔ ‪.‬‬
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 ‫‪ .7‬ﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻟﻸﺷﺧﺎﺹ ﺍﻟﺫﻳﻥ ﻻ ﻳﺟﻳﺩﻭﻥ ﺍﻟﺳﺑﺎﺣﺔ ﺑﺎﻟﻧﺯﻭﻝ ﺑﺩﻭﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺭﻗﺎﺑﺔ‪.‬‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﻐﺭﻕ‪:‬‬
‫‪ .1‬ﻳﺟﺏ ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﻣﺩﺭﺏ ﺃﻭ ﺍﻟﻣﻧﻘﺫ ﻣﻠﻣﺎ ً ﺑﺄﺻﻭﻝ ﺍﻟﺳﺑﺎﺣﺔ ﻭﻋﻠﻰ‬
‫ﻣﻌﺭﻓﺔ ﻭﺩﺭﺍﻳﺔ ﺑﻌﻣﻠﻳﺔ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ‪.‬‬
‫‪ .2‬ﻧﻘﻝ ﺍﻟﻣﺻﺎﺏ ﻷﺭﺽ ﺻﻠﺑﺔ ﻭﺍﻟﺿﻐﻁ ﺑﺎﻟﻳﺩﻳﻥ ﻋﻠﻰ ﺑﻁﻧﻪ ﻹﺧﺭﺍﺝ‬
‫ﺍﻟﻣﺎء ﺛﻡ ﺇﻣﺎﻟﺗﻪ ﻟﻠﺟﻬﺔ ﺍﻟﻳﺳﺭﻯ ﺳﺭﻳﻌﺎ ً ﻟﺗﺳﻬﻳﻝ ﻋﻣﻠﻳﺔ ﺧﺭﻭﺝ ﺍﻟﻣﺎء‪.‬‬
‫‪ .3‬ﻋﻣﻝ ﺍﻟﺗﻧﻔﺱ ﺍﻻﺻﻁﻧﺎﻋﻲ ﻭﺇﻧﻌﺎﺵ ﺍﻟﻘﻠﺏ )ﺍﻟﺫﻱ ﺳﻳﺗﻡ ﺷﺭﺣﻪ ﻓﻲ‬
‫ﺍﻟﺟﻬﺎﺯ ﺍﻟﺩﻭﺭﺍﻧﻲ ﻻﺣﻘﺎ ً( ﺇﺫﺍ ﻟﺯﻡ‪.‬‬
‫‪ .4‬ﻧﺯﻉ ﺍﻟﻣﻼﺑﺱ ﺍﻟﻣﺑﺗﻠﺔ ﻭﺗﺩﻓﺋﺔ ﺍﻟﻣﺻﺎﺏ‪.‬‬

‫ﺛﺎﻧﻳﺎ ً‪ :‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﺩﻭﺭﺍﻧﻲ‪:‬‬

‫ﻫﻭ ﺍﻟﺟﻬﺎﺯ ﺍﻟﺫﻱ ﻳﻌﻣﻝ ﻋﻠﻰ ﺍﺳﺗﻣﺭﺍﺭﻳﺔ ﺩﻭﺭﺍﻥ ﺍﻟﺩﻡ ﺩﺍﺧﻝ ﺍﻟﺟﺳﻡ‬
‫ﻭﻓﺎﺋﺩﺗﻪ ﻧﻘﻝ ﺍﻟﻐﺫﺍء ﻟﻠﺟﺳﻡ ﻭﺃﺧﺫ ﺍﻟﻔﺿﻼﺕ ﻣﻧﻪ‪.‬‬
‫ﺃﻗﺳﺎﻣﻪ‪:‬‬
‫‪ .1‬ﺍﻟﻘﻠﺏ‪ :‬ﻭﻫﻭ ﻋﺿﻭ ﻋﺿﻠﻲ ﺃﺟﻭﻑ ﻣﺧﺭﻭﻁﻲ ﺍﻟﺷﻛﻝ ﻭﻣﻭﻗﻌﻪ ﻓﻲ‬
‫ﻣﻧﺗﺻﻑ ﺍﻟﺻﺩﺭ ﻟﻛﻥ ﺭﺃﺳﻪ ﻣﺎﺋﻝ ﻟﻠﺟﻬﺔ ﺍﻟﻳﺳﺭﻯ ﻭﻛﻝ ﺇﻧﺳﺎﻥ ﻳﺗﻣﺎﺛﻝ‬
‫ﺣﺟﻡ ﻗﻠﺑﻪ ﻣﻊ ﻗﺑﺿﺔ ﻳﺩﻩ ﻭﻅﻳﻔﺗﻪ ﺿﺦ ﺍﻟﺩﻡ ﻋﻥ ﻁﺭﻳﻕ ﺣﺭﻛﺗﻳﻥ‪،‬‬
‫ﺍﻻﻧﻘﺑﺎﺽ ﻭﺍﻻﻧﺑﺳﺎﻁ ﻟﻠﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺍﺳﺗﻣﺭﺍﺭﻳﺔ ﺣﺭﻛﺔ ﺩﻭﺭﺍﻧﻪ‬
‫ﻭﺣﻳﺙ ﻳﺗﻡ ﺿﺦ ﺍﻟﺩﻡ ﺍﻷﺣﻣﺭ ﺍﻟﻣﻠﻲء ﺑﺎﻷﻛﺳﺟﻳﻥ ﻣﻥ ﺍﻟﻘﻠﺏ ﻋﺑﺭ‬
‫ﺍﻟﺷﺭﺍﻳﻳﻥ ﺇﻟﻰ ﻛﺎﻓﺔ ﺃﺟﺯﺍء ﺍﻟﺟﺳﻡ ﻟﻳﺻﻝ ﺍﻷﻛﺳﺟﻳﻥ ﻭﺍﻟﻐﺫﺍء ﻟﻛﻝ‬
‫ﺃﻧﺳﺟﺔ ﺍﻟﺟﺳﻡ ﻭﻛﻣﺎ ﻳﺄﺧﺫ ﺍﻟﺩﻡ ﺍﻟﻧﻔﺎﻳﺎﺕ ﻣﻥ ﺍﻷﻧﺳﺟﺔ ﻭﻳﻌﻭﺩ ﻋﺑﺭ‬
‫ﺍﻷﻭﺭﺩﺓ ﻟﻸﺫﻳﻥ ﺍﻷﻳﻣﻥ ﻭﻣﻧﻪ ﻟﻠﺑﻁﻳﻥ ﺍﻷﻳﻣﻥ ﻟﻳﺗﻡ ﺿﺧﻪ ﻟﻠﺭﺋﺔ ﻋﺑﺭ‬
‫ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﺭﺋﻭﻱ ﻭﻳﺻﻔﻰ ﻣﻥ ﻏﺎﺯ ﺛﺎﻧﻲ ﺃﻛﺳﻳﺩ ﺍﻟﻛﺭﺑﻭﻥ ﻭﻳﺗﻡ ﺇﺷﺑﺎﻋﻪ‬
‫ﺑﺎﻷﻛﺳﺟﻳﻥ ﻟﻳﺭﺟﻊ ﺍﻟﺩﻡ ﻋﺑﺭ ﺍﻷﻭﺭﺩﺓ ﺍﻟﺭﺋﻭﻳﺔ ﻟﻸﺫﻳﻥ ﺍﻷﻳﺳﺭ ﺛﻡ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺑﻁﻳﻥ ﺍﻷﻳﺳﺭ ﺣﻳﺙ ﻳﺗﻡ ﺿﺧﻪ ﻣﺭﺓ ﺛﺎﻧﻳﺔ ﻋﺑﺭ ﺍﻟﺷﺭﻳﺎﻥ ﺍﻷﺑﻬﺭ‬
‫ﻟﺟﻣﻳﻊ ﺃﻋﺿﺎء ﺍﻟﺟﺳﻡ‪.‬‬
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 ‫‪ .2‬ﺍﻷﻭﻋﻳﺔ ﺍﻟﺩﻣﻭﻳﺔ‪ :‬ﻭﻫﻲ ﺍﻟﻘﻧﻭﺍﺕ ﺍﻟﺗﻲ ﻳﻣﺷﻰ ﺍﻟﺩﻡ ﻓﻳﻬﺎ ﻭﻓﺎﺋﺩﺗﻬﺎ‬
‫ﺗﻭﺯﻳﻊ ﺍﻟﺩﻡ ﻭﺗﻘﺳﻡ ﺇﻟﻰ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‌ﺃ‪ .‬ﺷﺭﺍﻳﻳﻥ‪ :‬ﻭﻫﻲ ﺃﻭﻋﻳﺔ ﻣﻁﺎﻁﻳﺔ ﺗﺧﺭﺝ ﻣﻥ ﺍﻟﻘﻠﺏ ﻭﺗﺄﺧﺫ ﺑﺎﻟﺻﻐﺭ‬

‫ﻛﻠﻣﺎ ﺍﺑﺗﻌﺩﺕ ﻋﻥ ﺍﻟﻘﻠﺏ ﻭﺗﺗﻔﺭﻉ ﻣﻥ ﺍﻟﺑﻁﻳﻥ ﻭﻓﻳﻬﺎ ﺩﻡ ﻧﻘﻲ ﻣﺎﻋﺩﺍ‬
‫ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﺭﺋﻭﻱ ﻭﻳﺧﺭﺝ ﺍﻟﺩﻡ ﻣﻧﻬﺎ ﻋﻠﻰ ﺷﻛﻝ ﺩﻓﻌﺎﺕ ﻣﻊ ﺩﻗﺎﺕ‬
‫ﺍﻟﻘﻠﺏ ﻭﻳﻣﻛﻥ ﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻳﻬﺎ ﺑﺎﻟﺿﻐﻁ ﻋﻠﻰ ﺍﻟﻣﻧﻁﻘﺔ ﺍﻟﺗﻲ ﻣﺎ‬
‫ﻗﺑﻝ ﻣﻭﻗﻊ ﺍﻟﻧﺯﻑ‪.‬‬
‫ﺏ‪ .‬ﺃﻭﺭﺩﺓ‪ :‬ﻭﻫﻲ ﺃﻭﻋﻳﺔ ﺩﻗﻳﻘﺔ ﻳﺗﻧﺎﻗﺹ ﻋﺩﺩﻫﺎ ﻭﻟﻛﻥ ﻳﻛﺑﺭ ﺣﺟﻣﻬﺎ‬ ‫‌‬
‫ﻛﻠﻣﺎ ﺍﺑﺗﻌﺩﺕ ﻣﻥ ﺍﻟﻘﻠﺏ ﻭﻓﻳﻬﺎ ﺍﻟﺩﻡ ﻏﻳﺭ ﻧﻘﻲ ﻋﺩﺍ ﺍﻷﻭﺭﺩﺓ‬
‫ﺍﻟﺭﺋﻭﻳﺔ ﺍﻷﺭﺑﻌﺔ ﻭﻳﺧﺭﺝ ﺍﻟﺩﻡ ﻣﻧﻬﺎ ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﻧﺯﻑ ﺑﺷﻛﻝ‬
‫ﺍﻧﺳﻳﺎﺑﻲ ﻭﻳﺳﻳﻁﺭ ﻋﻠﻳﻬﺎ ﺑﺎﻟﺿﻐﻁ ﺍﻟﻣﺑﺎﺷﺭ ﻋﻠﻰ ﺍﻟﺟﺭﺡ‪.‬‬
‫ﺝ‪ .‬ﺷﻌﻳﺭﺍﺕ ﺩﻣﻭﻳﺔ‪ :‬ﻫﻲ ﺍﻟﻧﻬﺎﻳﺎﺕ ﺍﻟﺗﻲ ﺗﺻﻝ ﺑﻳﻥ ﺷﻌﺏ ﺍﻟﺷﺭﺍﻳﻳﻥ‬
‫ﻭﺍﻷﻭﺭﺩﺓ‪.‬‬
‫‪ .3‬ﺍﻟﺩﻡ‪ :‬ﻭﻫﻭ ﺳﺎﺋﻝ ﺃﺻﻔﺭ ﻳﻣﻳﻝ ﻟﻠﻭﻥ ﺍﻷﺧﺿﺭ ﺗﻌﻁﻳﻪ ﺍﻟﻛﺭﻳﺎﺕ‬
‫ﺍﻟﺣﻣﺭﺍء ﺻﻔﺔ ﺍﻟﻠﻭﻥ ﺍﻷﺣﻣﺭ ﻻﺣﺗﻭﺍﺋﻬﺎ ﻋﻠﻰ ﺍﻟﻬﻳﻣﻭﺟﻠﻭﺑﻳﻥ ﻭﺟﺳﻡ‬
‫ﺍﻹﻧﺳﺎﻥ ﻳﺣﺗﻭﻱ ﻋﻠﻰ ‪ 6‬ﻟﺗﺭ ﻣﻥ ﺍﻟﺩﻡ ﺗﻘﺭﻳﺑﺎ ً ﻭﻳﺗﻛﻭﻥ ﻣﻥ‪:‬‬
‫‌ﺃ‪ .‬ﺳﻭﺍﺋﻝ‬
‫– ﺍﻟﺑﻼﺯﻣﺎ ﻭﺗﺷﻛﻝ ﻣﺎ ﻧﺳﺗﺑﻪ ‪%6‬‬
‫ﺏ‪ -‬ﺟﻭﺍﻣﺩ‬
‫– ﻛﺭﻳﺎﺕ ﺍﻟﺩﻡ ﺍﻟﺑﻳﺿﺎء ﻭﻭﻅﻳﻔﺗﻬﺎ ﺍﻟﺩﻓﺎﻉ ﻋﻥ ﺍﻟﺟﺳﻡ ﺿﺩ ﺃﻱ‬
‫ﻏﺭﻳﺏ‪.‬‬
‫‪ -‬ﻛﺭﻳﺎﺕ ﺍﻟﺩﻡ ﺍﻟﺣﻣﺭﺍء ﻭﻭﻅﻳﻔﺗﻬﺎ ﻧﻘﻝ ﺍﻟﻐﺫﺍء ﻭﺍﻷﻛﺳﺟﻳﻥ ﻟﻠﺧﻼﻳﺎ‬
‫ﻭﺍﻷﻧﺳﺟﺔ ﻭﺃﺧﺫ ﺍﻟﻔﺿﻼﺕ ﻟﻠﺧﺎﺭﺝ‪.‬‬
‫‪ -‬ﺍﻟﺻﻔﺎﺋﺢ ﺍﻟﺩﻣﻭﻳﺔ ﻭﻭﻅﻳﻔﺗﻬﺎ ﺍﻟﻣﺳﺎﻋﺩﺓ ﻋﻠﻰ ﺗﺧﺛﺭ ﺍﻟﺩﻡ ﻭﺷﻛﻠﻬﺎ‬
‫ﺳﺩﺍﺳﻲ ﺣﻳﺙ ﺗﺗﺟﻣﻊ ﻣﻛﺎﻥ ﺍﻟﻧﺯﻑ ﻹﻏﻼﻗﻪ ﻭﺇﻳﻘﺎﻓﻪ ﻭﻧﻘﺹ ﻫﺫﻩ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺻﻔﺎﺋﺢ ﺃﻭ ﻟﺯﻭﺟﺗﻬﺎ ﺗﺅﺩﻱ ﻻﺳﺗﻣﺭﺍﺭ ﺍﻟﻧﺯﻑ ﻭﺻﻌﻭﺑﺔ ﺍﻟﺳﻳﻁﺭﺓ‬

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 ‫ﻋﻠﻳﻪ ﻓﻳﺩﻓﻌﻬﺎ ﺍﻟﺩﻡ ﻟﻠﺧﺎﺭﺝ ﻭﻳﻣﻧﻊ ﺗﺟﻣﻌﻬﺎ ﻣﻣﺎ ﻗﺩ ﻳﺅﺩﻱ ﻟﻠﻭﻓﺎﺓ‬
‫ﻭﺗﺯﻳﺩ ﺍﻟﺧﻁﻭﺭﺓ ﺑﺣﺎﻻﺕ ﺍﻟﻧﺯﻑ ﺍﻟﺩﺍﺧﻠﻲ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺇﻧﻌﺎﺵ ﺍﻟﻘﻠﺏ‪:‬‬
‫ﻫﻭ ﺿﻐﻁ ﺍﻟﻘﻠﺏ ﺑﻳﻥ ﺟﺳﻣﻳﻥ ﺻﻠﺑﻳﻥ ﻫﻣﺎ ﻋﻅﻣﺔ ﺍﻟﻘﻔﺹ ﺍﻟﺻﺩﺭﻱ‬
‫ﻣﻥ ﺍﻷﻣﺎﻡ ﻭﺍﻟﻌﺎﻣﻭﺩ ﺍﻟﻔﻘﺭﻱ ﻣﻥ ﺍﻟﺧﻠﻑ ﻭﻋﻧﺩ ﺍﻟﺣﺎﺟﺔ ﻟﻌﻣﻝ ﺇﻧﻌﺎﺵ‬
‫ﻟﻠﻘﻠﺏ ﻳﺟﺏ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﻻ ﻳﻣﻛﻥ ﺗﻭﻗﻑ ﻧﺑﺽ ﺍﻟﻘﻠﺏ ﺩﻭﻥ ﺍﻟﺗﻧﻔﺱ ﻟﺫﻟﻙ ﻳﺟﺏ ﻋﻣﻝ ﺍﻟﺗﻧﻔﺱ‬
‫ﺍﻻﺻﻁﻧﺎﻋﻲ ﻣﻊ ﺇﻧﻌﺎﺵ ﺍﻟﻘﻠﺏ‪.‬‬
‫‪ .2‬ﻓﺣﺹ ﺍﻟﻧﺑﺽ ﻋﻥ ﻁﺭﻳﻕ ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﺳﺑﺎﺗﻲ ﻭﻭﺿﻊ ﺍﻟﺳﺑﺎﺑﺔ ﻋﻠﻳﻪ‬
‫ﻟﺗﺣﺳﺱ ﺣﺭﻛﺔ ﺍﻟﺩﻡ ﺩﺍﺧﻠﻪ‪.‬‬
‫‪ .3‬ﺗﺣﺩﻳﺩ ﻣﻛﺎﻥ ﺍﻟﻘﻠﺏ ﻭﻫﻭ ﻏﺎﻟﺑﺎ ً ﻓﻲ ﻣﻧﺗﺻﻑ ﺍﻟﺻﺩﺭ ﺑﻳﻥ ﺍﻟﺣﻠﻣﺗﻳﻥ‪.‬‬
‫‪ .4‬ﻭﺿﻊ ﺑﻁﻥ ﺍﻟﻳﺩ ﺍﻷﻭﻟﻰ ﻋﻠﻳﻪ ﻭﺍﻟﺛﺎﻧﻳﺔ ﻓﻭﻗﻬﺎ ﻣﻊ ﺗﺷﺑﻳﻙ ﺍﻷﺻﺎﺑﻊ‬
‫ﺑﺑﻌﺿﻬﺎ‪.‬‬
‫‪ .5‬ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺍﻟﻳﺩﻳﻥ ﻣﺳﺗﻘﻳﻣﺗﻳﻥ ﺩﻭﻥ ﺛﻧﻳﻬﻣﺎ ﻭﺍﻟﺿﻐﻁ ﻳﻛﻭﻥ‬
‫ﺑﻭﺍﺳﻁﺔ ﻗﻭﺓ ﺍﻷﻛﺗﺎﻑ ﺑﻣﻘﺩﺍﺭ ‪5‬ﺳﻡ ﻟﻸﺳﻔﻝ‪.‬‬
‫‪10‬‬ ‫‪ .6‬ﻧﻔﺦ ﻧﻔﺧﺗﻳﻥ ﻛﻣﺎ ﺗﻌﻠﻣﺕ ﺳﺎﺑﻘﺎ ً )ﻗﺑﻠﺔ ﺍﻟﺣﻳﺎﺓ( ﺛﻡ ﻧﺿﻐﻁ‬
‫ﺿﻐﻁﺎﺕ ﻭﻧﺭﺍﻗﺏ ﺍﻟﺣﺎﻟﺔ ﺇﺫﺍ ﻟﻡ ﻳﻌﻭﺩ ﺍﻟﻧﺑﺽ ﻭﺍﻟﺗﻧﻔﺱ ﻓﻧﺳﺗﻣﺭ‬
‫ﻧﻔﺧﺗﻳﻥ ﻭ‪ 10‬ﺿﻐﻁﺎﺕ ‪ ....‬ﻭﻫﻛﺫﺍ‪.‬‬
‫‪ .7‬ﻭﻻ ﺗﻧﺳﻰ ﻭﺿﻊ ﺍﻟﻣﺻﺎﺏ ﺑﻌﺩ ﻋﻭﺩﺓ ﺍﻟﻧﺑﺽ ﻭﺍﻟﺗﻧﻔﺱ ﺇﻥ ﺷﺎء ﷲ‬
‫ﺑﻭﺿﻌﻳﺔ ﺍﻷﻣﺎﻥ ﻟﺣﻳﻥ ﻭﺻﻭﻟﻪ ﻟﻠﻣﺳﺗﺷﻔﻰ‪.‬‬
‫• ﻧﻘﺎﻁ ﻳﺟﺏ ﻣﺭﺍﻋﺎﺗﻬﺎ ﻋﻧﺩ ﺍﻟﻘﻳﺎﻡ ﺑﻌﻣﻝ ﺍﻟﺗﻧﻔﺱ ﺍﻻﺻﻁﻧﺎﻋﻲ ﺃﻭ‬
‫ﺍﻹﻧﻌﺎﺵ ﻟﻠﻘﻠﺏ ﻟﻸﻁﻔﺎﻝ‪.‬‬
‫‪ .1‬ﻋﺩﻡ ﺇﺭﺟﺎﻉ ﺍﻟﺭﺃﺱ ﻟﻠﺧﻠﻑ ﻣﺛﻝ ﺍﻟﺑﺎﻟﻐﻳﻥ ﻟﻌﺩﻡ ﺣﺩﻭﺙ ﻛﺳﺭ ﺑﺎﻟﺭﻗﺑﺔ‪.‬‬
‫‪ .2‬ﺇﻋﻁﺎء ﺍﻟﻧﻔﺦ ﻣﻥ ﺍﻟﻔﻡ ﻭﻟﻳﺱ ﻣﻥ ﺍﻟﺭﺋﺗﻳﻥ ﻷﻥ ﺍﻷﻁﻔﺎﻝ ﺭﺋﺗﻬﻡ‬
‫‪applicable copyright law.‬‬

‫ﺻﻐﻳﺭﺓ‪.‬‬
‫‪ .3‬ﺇﻏﻼﻕ ﺍﻟﻔﻡ ﻭﺍﻷﻧﻑ ﻟﻠﻁﻔﻝ ﻣﻌﺎ ً ﺑﻔﻡ ﺍﻟﻣﺳﻌﻑ‪.‬‬
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 ‫‪ .4‬ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﻌﺿﺩﻱ ﻟﻔﺣﺹ ﺍﻟﻧﺑﺽ ﻷﻧﻪ ﺃﻛﺛﺭ ﻭﺿﻭﺣﺎ ً ﻋﻧﺩ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻷﻁﻔﺎﻝ‪.‬‬
‫‪ .5‬ﺍﻟﻧﺯﻭﻝ ﺑﺎﻷﺳﻔﻝ ﻋﻧﺩ ﺍﻟﺿﻐﻁ ﻋﻠﻰ ﺍﻟﺻﺩﺭ ﺑﻣﺎ ﻳﻌﺎﺩﻝ ‪2‬ﺳﻡ ﻓﻘﻁ‪.‬‬
‫ﺗﻌﺭﻳﻑ ﺍﻟﺟﺭﻭﺡ‪:‬‬
‫ﻫﻲ ﺇﺻﺎﺑﺎﺕ ﺑﺎﻷﻧﺳﺟﺔ ﺗﺳﺑﺏ ﺗﻠﻑ ﺃﻭ ﺍﻧﻔﺻﺎﻝ ﺍﻟﺟﻠﺩ ﻭﺍﻟﺫﻱ ﻳﻠﻳﻪ ﻗﺩ‬
‫ﻳﺻﻌﺏ ﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻳﻪ‪.‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﻧﺯﻑ‪:‬‬
‫ﻫﻭ ﺧﺭﻭﺝ ﺍﻟﺩﻡ ﻣﻥ ﺃﺣﺩ ﺍﻷﻭﻋﻳﺔ ﺍﻟﺩﻣﻭﻳﺔ ﻟﺧﺎﺭﺝ ﺍﻟﺟﺳﻡ ﺃﻭ ﺩﺍﺧﻠﻪ‬
‫ﻣﻣﺎ ﻗﺩ ﻳﺅﺩﻱ ﻟﻠﻣﻭﺕ ﺍﻟﺳﺭﻳﻊ‪.‬‬
‫ﺍﻟﻌﻭﺍﻣﻝ ﺍﻟﺗﻲ ﺗﺣﺩﺩ ﺧﻁﻭﺭﺓ ﺍﻟﺟﺭﻭﺡ‪:‬‬
‫‪ .1‬ﻣﺻﺩﺭ ﺍﻟﻧﺯﻑ‪ :‬ﻓﺎﻟﻧﺯﻑ ﺍﻟﺷﺭﻳﺎﻧﻲ ﺃﺧﻁﺭ ﺍﻷﻧﻭﺍﻉ ﻹﻣﻛﺎﻧﻳﺔ ﻓﻘﺩﺍﻥ‬
‫ﻛﻣﻳﺔ ﺃﻛﺑﺭ ﻣﻥ ﺍﻟﺩﻡ ﺑﻭﻗﺕ ﻗﺻﻳﺭ‪.‬‬
‫‪ .2‬ﻣﻛﺎﻥ ﺍﻟﻧﺯﻑ‪ :‬ﻓﺎﻟﻧﺯﻑ ﺍﻟﺩﺍﺧﻠﻲ ﺃﺧﻁﺭ ﻟﻌﺩﻡ ﻗﺩﺭﺗﻧﺎ ﻋﻠﻰ ﻣﺷﺎﻫﺩﺗﻪ‪.‬‬
‫‪ .3‬ﺣﺟﻡ ﺍﻟﻧﺯﻑ‪ :‬ﻓﺟﺳﻡ ﺍﻹﻧﺳﺎﻥ ﻳﺣﺗﻭﻱ ﻋﻠﻰ ﺗﻘﺭﻳﺑﺎ ً ‪ 6‬ﻟﺗﺭ ﻣﻥ ﺍﻟﺩﻡ‪.‬‬
‫‪ .4‬ﻭﻗﺕ ﺍﻟﻧﺯﻑ‪ :‬ﺃﻭ ﺍﻟﻔﺗﺭﺓ ﺍﻟﺗﻲ ﻳﺑﻘﻰ ﻓﻳﻬﺎ ﺍﻟﺩﻡ ﻳﺧﺭﺝ‪.‬‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﻠﺟﺭﻭﺡ‪:‬‬
‫‪ .1‬ﺇﺟﺭﺍءﺍﺕ ﻟﻣﻧﻊ ﺣﺩﻭﺙ ﺍﻟﺗﻠﻭﺙ‪:‬‬
‫‌ﺃ‪ .‬ﻏﺳﻝ ﺍﻟﻳﺩﻳﻥ ﻗﺑﻝ ﺍﻹﺳﻌﺎﻑ‪.‬‬
‫ﺏ‪ .‬ﻏﺳﻝ ﺍﻟﺟﺭﺡ ﺑﻣﺎء ﺩﺍﻓﺊ ﻭﺑﻳﻥ ﺍﻟﺟﻠﺩ ﺑﺎﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﻠﻘﻁ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺇﺯﺍﻟﺔ ﺃﻱ ﻣﻼﺑﺱ ﻣﻠﻭﺛﺔ‬
‫ﺩ‪ .‬ﺗﻐﻁﻳﺔ ﺍﻟﺟﺭﺡ ﺑﺿﻣﺎﺩﺍﺕ ﻣﻌﻘﻣﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﻫـ‪ .‬ﻻ ﺗﺿﻊ ﺍﻟﻣﻁﻬﺭ ﻣﺑﺎﺷﺭﺓ ﻋﻠﻰ ﺍﻟﺟﺭﺡ ﻷﻧﻪ ﻗﺩ ﻳﺅﺧﺭ ﺑﺎﻟﺷﻔﺎء‪.‬‬
‫ﻭ‪ .‬ﺍﺟﻣﻊ ﺣﺎﻓﺗﻲ ﺍﻟﺟﺭﺡ ﻣﻊ ﺑﻌﺽ‪.‬‬
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 ‫‪ .2‬ﺇﺟﺭﺍءﺍﺕ ﻟﻣﻧﻊ ﺣﺩﻭﺙ ﺍﻟﻣﺿﺎﻋﻔﺎﺕ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‌ﺃ‪ .‬ﺇﺭﺍﺣﺔ ﺍﻟﻣﺻﺎﺏ‪.‬‬

‫ﺏ‪ .‬ﻋﺩﻡ ﺇﺯﺍﻟﺔ ﺃﻱ ﺟﺳﻡ ﻣﻐﺭﻭﺱ ﻷﻧﻪ ﺑﺳﺣﺑﻪ ﻗﺩ ﻧﺗﻠﻑ ﺍﻟﻣﺯﻳﺩ ﻣﻥ‬
‫‌‬
‫ﺍﻷﻧﺳﺟﺔ ﻭﻧﻔﺗﺢ ﻣﻛﺎﻥ ﺍﻟﻧﺯﻑ‪.‬‬
‫‪ .3‬ﻣﻌﺎﻟﺟﺔ ﺍﻟﻧﺯﻑ ﺣﺳﺏ ﻣﻭﻗﻌﻪ‪:‬‬
‫ﺃﻭﻻً‪ :‬ﺧﺎﺭﺟﻲ‪:‬‬
‫ﻭﻣﻥ ﺃﻫﻡ ﺃﻋﺭﺍﺿﻪ ﺧﺭﻭﺝ ﺍﻟﺩﻡ ﻭﻣﺷﺎﻫﺩﺗﻪ ﻭﺇﺫﺍ ﻛﺎﻥ ﺧﺭﺝ ﻣﻥ‬
‫ﺍﻟﺷﺭﻳﺎﻥ ﻳﻛﻭﻥ ﻋﻠﻰ ﺷﻛﻝ ﺩﻓﻌﺎﺕ ﺃﻣﺎ ﺇﺫﺍ ﻣﻥ ﺍﻟﻭﺭﻳﺩ ﻓﻳﻛﻭﻥ ﻋﻠﻰ ﺷﻛﻝ‬
‫ﺍﻧﺳﻳﺎﺑﻲ ﻭﺇﺫﺍ ﻛﺎﻥ ﻣﻥ ﺍﻟﺷﻌﻳﺭﺍﺕ ﺍﻟﺩﻣﻭﻳﺔ ﻓﻳﻛﻭﻥ ﺍﻟﺟﺭﺡ ﺑﺳﻳﻁ ﻭﻳﻧﻘﺳﻡ‬
‫ﺇﻟﻰ‪:‬‬
‫‪ -‬ﻗﻁﻌﻲ‪ :‬ﻳﺗﻣﻳﺯ ﺑﺄﻧﻪ ﻟﻪ ﺣﻭﺍﻑ ﻣﻧﺗﻅﻣﺔ ﻧﺗﻳﺟﺔ ﺃﺩﺍﺓ ﺣﺎﺩﺓ‪.‬‬
‫‪ -‬ﺳﻁﺣﻲ‪ :‬ﻳﺳﺑﺏ ﻧﺯﻑ ﺑﺳﻳﻁ ﻳﻧﻘﻁﻊ ﺗﻠﻘﺎﺋﻳﺎ ً ﻧﺗﻳﺟﺔ ﺍﻻﺣﺗﻛﺎﻙ ﺑﺟﺳﻡ‬
‫ﺻﻠﺏ‪.‬‬
‫‪ -‬ﺗﻬﺗﻛﻳﺔ‪ :‬ﺗﺣﺩﺙ ﻧﺯﻑ ﺷﺩﻳﺩ ﻧﺗﻳﺟﺔ ﺇﺻﺎﺑﺎﺕ ﻛﺑﻳﺭﺓ ﺑﺄﺩﻭﺍﺕ ﺣﺎﺩﺓ‬
‫ﻏﻳﺭ ﻣﻧﺗﻅﻣﺔ ﻛﺎﻟﻔﺭﺍﻣﺔ‪.‬‬
‫‪ -‬ﺑﺗﺭﻳﻪ‪ :‬ﻳﻧﺗﺞ ﻋﻧﻬﺎ ﻗﻁﻊ ﺟﺯﺋﻲ ﺃﻭ ﻛﻠﻲ ﻷﺣﺩ ﺃﺟﺯﺍء ﺍﻟﺟﺳﻡ‬
‫ﻛﺎﻻﻧﻔﺟﺎﺭﺍﺕ ﻭﻳﺟﺏ ﻭﺿﻊ ﺍﻷﺟﺯﺍء ﺍﻟﻣﺑﺗﻭﺭﺓ ﻓﻲ ﻭﻋﺎء ﻣﺣﺎﻁ ﺑﺛﻠﺞ‬
‫ﻭﻓﻳﻪ ﻣﺎء ﻭﻣﻠﺢ‪.‬‬
‫‪ -‬ﻭﺧﺯﻳﺔ‪ :‬ﺑﺳﺑﺏ ﺃﺩﺍﺓ ﻣﺩﺑﺑﺔ ﻛﺎﻹﺑﺭﺓ ﺃﻭ ﺍﻟﻣﺳﻣﺎﺭ‪.‬‬

‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﺎﻻﺕ ﺍﻟﻧﺯﻑ ﺍﻟﺧﺎﺭﺟﻲ‪:‬‬

‫‪ -‬ﺍﻟﺿﻐﻁ ﺍﻟﻣﺑﺎﺷﺭ ﻣﻛﺎﻥ ﺍﻟﺟﺭﺡ ﺑﺎﺳﺗﺧﺩﺍﻡ ﺍﻟﺿﻣﺎﺩﺍﺕ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﻻ ﺗﺯﻳﻝ ﺍﻟﻛﻣﺎﺩﺍﺕ ﻛﻲ ﻻ ﻳﻧﺯﻑ ﻣﺭﺓ ﺃﺧﺭﻯ‪.‬‬ ‫•‬

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 ‫ﺍﺳﺗﻣﺭ ﺑﺎﻟﺿﻐﻁ ﻟﻣﺩﺓ ‪ 15‬ﺩﻗﻳﻘﺔ ﺣﺗﻰ ﻳﺗﻭﻗﻑ ﺍﻟﻧﺯﻑ ﺃﻭ ﺃﺭﺑﻁﻬﺎ‬ ‫•‬
‫ﻟﻛﻥ ﺑﺩﻭﻥ ﺷﺩ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻏﻳﺭ ﺍﻟﺿﻣﺎﺩﺍﺕ ﻋﻧﺩ ﺗﻭﻗﻑ ﺍﻟﻧﺯﻑ‪.‬‬ ‫•‬

‫‪ -‬ﺍﻟﺿﻐﻁ ﺍﻟﻐﻳﺭ ﻣﺑﺎﺷﺭ ﻋﻠﻰ ﺍﻟﺟﺭﺡ ﺑﺭﺑﻁ ﻣﻛﺎﻥ ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﻣﻐﺫﻱ‬

‫ﻟﻣﻧﻁﻘﺔ ﺍﻟﺟﺭﺡ ﻟﻣﻧﻊ ﻭﺻﻭﻝ ﺍﻟﺩﻡ ﻟﻪ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺧﺭﻭﺟﻪ‬
‫ﻭﺍﻟﺷﺭﺍﻳﻳﻥ ﺍﻟﺭﺋﻳﺳﻳﺔ ﻫﻲ‪:‬‬
‫ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﺳﺑﺎﺗﻲ‪ :‬ﻋﻠﻰ ﺟﺎﻧﺑﻲ ﺍﻟﺭﻗﺑﺔ ﻭﻳﻐﺫﻱ ﻣﻧﻁﻘﺔ ﺍﻟﺭﺃﺱ‪.‬‬ ‫•‬

‫• ﺍﻟﺷﺭﻳﺎﻥ ﺗﺣﺕ ﺍﻟﺗﺭﻗﻭﻱ‪ :‬ﻳﻘﻊ ﺑﺎﻟﻔﺭﺍﻍ ﺃﻋﻠﻰ ﺍﻟﺗﺭﻗﻭﺓ ﻭﻳﻐﺫﻱ ﺍﻟﻛﺗﻑ‪.‬‬

‫• ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﻌﺿﺩﻱ‪ :‬ﺑﺎﻟﻣﻧﻁﻘﺔ ﺍﻟﺩﺍﺧﻠﻳﺔ ﻣﻥ ﺍﻟﻌﺿﺩ ﻭﻳﻐﺫﻱ ﺍﻟﻳﺩ‬
‫ﻭﺍﻟﺳﺎﻋﺩ‪.‬‬
‫• ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﻔﺧﺫﻱ‪ :‬ﻣﻭﻗﻌﻪ ﻭﻳﻐﺫﻱ ﺍﻟﺭﺟﻠﻳﻥ ﻛﺎﻣﻠﺔ‪.‬‬
‫• ﻭﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺭﺑﺎﻁ ﻳﻛﻭﻥ ﺑﺎﻟﻁﺭﻳﻘﺔ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‌ﺃ‪ .‬ﺍﺳﺗﺧﺩﺍﻡ ﺭﺑﺎﻁ ﻋﺭﻳﺽ ﻭﻳﻣﻧﻊ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺣﺑﺎﻝ ﺃﻭ ﺍﻷﺳﻼﻙ ﻷﻧﻬﺎ‬
‫ﺗﺷﻭﻩ ﺍﻟﻠﺣﻡ‪.‬‬
‫ﺏ‪ .‬ﻛﺗﺎﺑﺔ ﺯﻣﻥ ﺭﺑﻁﻪ ﻭﺗﺛﺑﻳﺗﻪ ﺑﻣﻛﺎﻥ ﻭﺍﺿﺢ ﻋﻠﻰ ﺍﻟﻣﺻﺎﺏ ﻷﻧﻪ ﻳﺟﺏ‬‫‌‬
‫ﻛﻝ ‪ 15‬ﺩﻗﻳﻘﺔ ﻓﻛﻪ ﻹﺭﺍﺣﺔ ﺍﻟﻣﺻﺎﺏ ﻭﺿﻣﺎﻥ ﻋﺩﻡ ﺷﻠﻝ ﺍﻟﻣﻧﻁﻘﺔ‬
‫ﺍﻟﻣﻘﻁﻭﻉ ﻋﻧﻬﺎ ﺍﻟﺩﻡ‪.‬‬
‫ﺝ‪ .‬ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺍﺳﺗﺭﺧﺎء ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫ﺩ‪ .‬ﺍﻟﺭﺑﻁ ﺑﺷﻛﻝ ﻗﻭﻱ ﻭﺛﺎﺑﺕ ﺑﺩﻭﻥ ﺷﺩ ﻋﻠﻰ ﺍﻟﻣﻧﻁﻘﺔ‪.‬‬
‫ﻫـ‪ .‬ﺭﻓﻊ ﺍﻟﺟﺯء ﺍﻟﻣﺻﺎﺏ ﺃﻋﻠﻰ ﻣﻥ ﻣﺳﺗﻭﻯ ﺍﻟﻘﻠﺏ‪.‬‬
‫ﻉ‪ .‬ﺗﻘﺩﻳﻡ ﺍﻟﺳﻭﺍﺋﻝ ﻟﻠﻣﺻﺎﺏ ﻷﻫﻣﻳﺗﻬﺎ ﻓﻲ ﺗﻌﻭﻳﺽ ﺍﻟﻔﺎﻗﺩ ‪.‬‬
‫ﺛﺎﻧﻳﺎ ً‪ :‬ﺩﺍﺧﻠﻲ‪:‬‬
‫ﻭﻫﻭ ﺧﺭﻭﺝ ﺍﻟﺩﻡ ﻣﻥ ﺍﻷﻭﻋﻳﺔ ﺍﻟﺩﻣﻭﻳﺔ ﺇﻟﻰ ﺗﺟﺎﻭﻳﻑ ﺍﻟﺟﺳﻡ‬
‫ﺍﻟﺩﺍﺧﻠﻳﺔ ﺑﺎﻟﺟﺳﻡ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺃﻋﺭﺍﺿﻪ‪:‬‬
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 ‫‪ .1‬ﺍﺻﻔﺭﺍﺭ ﺍﻟﺟﻠﺩ ﻭﺷﺣﻭﺏ ﺍﻟﻭﺟﻪ ﻭﺍﻟﺷﻔﺗﻳﻥ ﻟﻧﻘﺹ ﺍﻟﺩﻡ ﻭﺍﺯﺭﻗﺎﻕ‬
‫ﻣﻛﺎﻥ ﺗﺟﻣﻌﻪ ﻟﺫﻟﻙ ﻳﺣﺎﻭﻝ ﺍﻟﻣﺻﺎﺏ ﺍﻟﺗﻧﻔﺱ ﺑﺷﻛﻝ ﺃﻛﺑﺭ ﻟﺗﻌﻭﻳﺽ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻷﻛﺳﺟﻳﻥ ﺍﻟﻣﻔﻘﻭﺩ ﺑﺎﻟﺩﻡ‪.‬‬

‫‪ .2‬ﺑﺭﻭﺩﺓ ﺍﻟﺟﻠﺩ‪.‬‬
‫‪ .3‬ﺳﺭﻋﺔ ﺍﻟﻧﺑﺽ ﻟﺿﻌﻑ ﺿﻐﻁ ﺍﻟﺩﻡ ﺑﺎﻷﻭﻋﻳﺔ ﺍﻟﺩﻣﻭﻳﺔ ﻣﻣﺎ ﻳﺿﻳﻑ‬
‫ﺣﻣﻼً ﻋﻠﻰ ﺍﻟﻘﻠﺏ ﻭﺟﻬﺩﺍً ﻭﻳﺯﻳﺩ ﻋﺩﺩ ﻧﺑﺿﻪ ﻟﺿﺭﻭﺭﺓ ﺗﻌﻭﻳﺽ‬
‫ﺍﻟﺟﺳﻡ ﻋﻥ ﻛﻣﻳﺔ ﺍﻟﺩﻡ ﺍﻟﻣﻔﻘﻭﺩﺓ ﻭﺑﺎﻟﺗﺎﻟﻲ ﻓﺈﻥ ﺍﻟﻘﻠﺏ ﻳﺗﻌﺏ ﻭﻳﺿﻌﻑ‬
‫ﺗﺩﺭﻳﺟﻳﺎ ً‪.‬‬
‫‪ .4‬ﺿﻌﻑ ﻋﺎﻡ ﻭﺍﻟﺷﻌﻭﺭ ﺑﺎﻟﺩﻭﺍﺭ‪.‬‬
‫‪ .5‬ﺗﻘﻳﺅ ﺩﻡ ﺃﻭ ﺧﺭﺟﻭﻩ ﻣﻥ ﺍﻟﺑﻭﻝ‪.‬‬
‫‪ .6‬ﺷﻌﻭﺭ ﺍﻟﻣﺻﺎﺏ ﺑﺎﻟﻌﻁﺵ ﻟﺭﻏﺑﺗﻪ ﻓﻲ ﺗﻌﻭﻳﺽ ﻛﻣﻳﺔ ﺍﻟﺳﻭﺍﺋﻝ‪.‬‬
‫‪ .7‬ﻫﺑﻭﻁ ﺩﺭﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ‪.‬‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﺎﻻﺕ ﺍﻟﻧﺯﻑ ﺍﻟﺩﺍﺧﻠﻲ‪:‬‬
‫‪ .1‬ﺗﺩﻓﺋﺔ ﺍﻟﻣﺻﺎﺏ ﺑﺭﺩﺍء ﺧﻔﻳﻑ‪.‬‬
‫‪ .2‬ﻋﺩﻡ ﺇﻋﻁﺎء ﺍﻟﻣﺻﺎﺏ ﺃﻱ ﺳﻭﺍﺋﻝ ﺭﻏﻡ ﺷﻌﻭﺭﻩ ﺑﺎﻟﻌﻁﺵ‪.‬‬
‫‪ .3‬ﻭﺿﻊ ﻛﻳﺱ ﻣﻥ ﺍﻟﺛﻠﺞ ﺍﻟﻣﻠﻔﻭﻑ ﺑﺭﺩﺍء ﺧﻔﻳﻑ ﻣﻛﺎﻥ ﺍﻹﺻﺎﺑﺔ ﻭﺍﻷﻟﻡ‪.‬‬
‫ﺗﻌﺭﻳﻑ ﺍﻟﺭﻋﺎﻑ‪:‬‬
‫ﻫﻭ ﺧﺭﻭﺝ ﺍﻟﺩﻡ ﻣﻥ ﺍﻷﻧﻑ ﺃﻭ ﺍﻟﻔﻡ‬
‫ﺃﺳﺑﺎﺏ ﺍﻟﺭﻋﺎﻑ‪:‬‬
‫‪ .1‬ﺇﺻﺎﺑﺔ ﺍﻟﻭﺟﻪ ﻭﺍﻷﻧﻑ ﺃﻭ ﺍﻟﻔﻡ‪.‬‬
‫‪ .2‬ﺇﺻﺎﺑﺔ ﺍﻟﺭﺃﺱ‪.‬‬
‫‪ .3‬ﺃﺳﺑﺎﺏ ﻣﺭﺿﻳﺔ ﻣﺛﻝ ﺍﺭﺗﻔﺎﻉ ﺿﻐﻁ ﺍﻟﺩﻡ‪.‬‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﺭﻋﺎﻑ‪:‬‬
‫‪applicable copyright law.‬‬

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 ‫‪ .1‬ﻭﺿﻊ ﺍﻟﻣﺻﺎﺏ ﻋﻠﻰ ﻛﺭﺳﻲ ﻣﻊ ﺍﻧﺣﻧﺎء ﺭﺃﺳﻪ ﻟﻸﻣﺎﻡ ﻗﻠﻳﻼً ﻭﻋﺩﻡ‬
‫ﺇﺭﺟﺎﻋﻪ ﻟﻠﺧﻠﻑ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﺃﻁﻠﺏ ﻣﻥ ﺍﻟﻣﺻﺎﺏ ﺑﻌﺩﻡ ﺍﻟﺣﺭﻛﺔ ﻭﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﻬﺩﻭء‪.‬‬

‫‪ .3‬ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻧﺯﻑ ﻣﻥ ﻓﻣﻪ ﻓﺷﺟﻌﻪ ﺃﻥ ﻳﺗﻧﻔﺱ ﻣﻥ ﺃﻧﻔﻪ ﻭﺍﻟﻌﻛﺱ‪.‬‬
‫‪ .4‬ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻧﺯﻑ ﻣﻥ ﺍﻷﻧﻑ ﺍﺿﻐﻁ ﻋﻠﻳﻪ ﻣﻥ ﺍﻷﻋﻠﻰ ﻣﻥ ﻣﻧﻁﻘﺔ‬
‫ﺍﻟﺷﺭﻳﺎﻥ ﺑﻳﻥ ﺍﻟﻌﻳﻧﻳﻥ ﻟﻘﻁﻊ ﺍﻟﻧﺯﻑ ﻭﻟﻳﺱ ﻣﻥ ﺍﻟﻐﻅﺭﻭﻑ ‪.‬‬
‫‪ .5‬ﻭﺿﻊ ﻛﻳﺱ ﺛﻠﺞ ﻋﻠﻰ ﻣﻧﻁﻘﺔ ﺍﻹﺻﺎﺑﺔ ﻟﺣﻳﻥ ﻭﺻﻭﻟﻪ ﻟﻠﻣﺳﺗﺷﻔﻰ‪.‬‬
‫ﺃﺳﺑﺎﺏ ﻧﺯﻳﻑ ﺍﻷﺫﻥ‪:‬‬
‫ﺍﻹﺻﺎﺑﺔ ﺍﻟﻣﺑﺎﺷﺭﺓ ﻋﻠﻰ ﺍﻷﺫﻥ‪.‬‬ ‫‪.1‬‬
‫ﺩﺧﻭﻝ ﺟﺳﻡ ﻏﺭﻳﺏ‪.‬‬ ‫‪.2‬‬
‫ﺇﻧﺛﻘﺎﺏ ﻁﺑﻠﺔ ﺍﻷﺫﻥ ﻧﺗﻳﺟﺔ ﺳﻣﺎﻉ ﺻﻭﺕ ﻗﻭﻱ‪.‬‬ ‫‪.3‬‬
‫ﻛﺳﺭ ﻗﺎﻋﺩﺓ ﺍﻟﺟﻣﺟﻣﺔ‪.‬‬ ‫‪.4‬‬
‫‪ .6‬ﺇﺩﺧﺎﻝ ﺍﻷﺷﻳﺎء ﺍﻟﺻﻠﺑﺔ‪.‬‬
‫ﺃﻋﺭﺍﺽ ﻧﺯﻳﻑ ﺍﻷﺫﻥ‪:‬‬
‫‪ .1‬ﺃﻟﻡ ﻓﻲ ﻣﻧﻁﻘﺔ ﺍﻷﺫﻥ‪.‬‬
‫‪ .2‬ﺿﻌﻑ ﻓﻲ ﺍﻟﺳﻣﻊ ﺃﻭ ﺻﻣﻡ‪.‬‬
‫‪ .3‬ﺧﺭﻭﺝ ﺍﻟﺩﻡ ﻣﻥ ﺍﻷﺫﻥ‪.‬‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﻧﺯﻳﻑ ﺍﻷﺫﻥ‪:‬‬
‫‪ .1‬ﺗﻣﻳﻳﻝ ﺭﺃﺱ ﺍﻟﻣﺻﺎﺏ ﻟﺟﻬﺔ ﺍﻹﺻﺎﺑﺔ ﻟﻧﺯﻭﻝ ﺍﻟﺩﻡ ﻭﻋﺩﻡ ﺗﺣﺷﺭﻩ‬
‫ﺑﺎﻟﺩﻣﺎﻍ‪.‬‬
‫‪ .2‬ﺗﻐﻁﻳﺔ ﺍﻷﺫﻥ ﺑﻘﻣﺎﺵ ﻣﻌﻘﻡ ﻣﻊ ﻋﺩﻡ ﺣﺷﻭﻫﺎ‪.‬‬
‫‪ .3‬ﻣﺭﺍﻗﺑﺔ ﺍﻟﻌﻼﻣﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﺣﺭﻭﻕ‪:‬‬

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 ‫ﻫﻲ ﺇﺻﺎﺑﺔ ﺍﻷﻧﺳﺟﺔ ﻭﺗﺳﺑﺏ ﺗﻠﻑ ﺑﺎﻟﺟﻠﺩ ﻭﺍﻟﺫﻱ ﻳﻠﻳﻪ ﻧﺗﻳﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ ﺍﻟﻌﺎﻟﻳﺔ‬
‫ﺟﺩﺍً ﺃﻭ ﺍﻟﻣﻧﺧﻔﺿﺔ ﺟﺩﺍً‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺃﻧﻭﺍﻉ ﺍﻟﺣﺭﻭﻕ‪:‬‬
‫‪ .1‬ﺍﻟﺣﺭﻭﻕ ﺍﻟﺣﺭﺍﺭﻳﺔ‪ :‬ﻭﺗﻧﻘﺳﻡ ﻟﻘﺳﻣﻳﻥ‪:‬‬
‫‌ﺃ‪ .‬ﺟﺎﻓﺔ‪ :‬ﻧﺗﻳﺟﺔ ﺍﻟﺗﻌﺭﺽ ﻟﻠﻬﺏ ﺃﻭ ﺍﻷﺟﺳﺎﻡ ﺍﻟﺳﺎﺧﻧﺔ ﺃﻭ ﺍﻻﺣﺗﻛﺎﻙ‬
‫ﺃﻭ ﺍﻟﺑﺧﺎﺭ ﺃﻭ ﻣﻼﻣﺳﺔ ﺍﻟﺛﻠﺞ‪.‬‬
‫ﺭﻁﺑﺔ‪ :‬ﻧﺗﻳﺟﺔ ﺍﻧﺳﻛﺎﺏ ﺳﻭﺍﺋﻝ ﻛﺎﻟﻣﺎء ﺍﻟﻣﻐﻠﻲ‪.‬‬ ‫ﺏ‪.‬‬
‫‌‬
‫‪ .2‬ﺍﻟﺣﺭﻭﻕ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ‪ :‬ﻧﺗﻳﺟﺔ ﺍﻟﺗﻌﺭﺽ ﻟﻸﺣﻣﺎﺽ ﺃﻭ ﺍﻟﻘﻭﺍﻋﺩ ﻣﺛﻝ‬
‫ﻫﻳﺩﺭﻭﻛﺳﻳﺩ ﺍﻟﺻﻭﺩﻳﻭﻡ ﺃﻭ ﺍﻟﻔﻳﻧﻭﻝ ﺃﻭ ﺣﺎﻣﺽ ﺍﻟﻛﺑﺭﻳﺕ‪.‬‬
‫‪ .3‬ﺍﻟﺣﺭﻭﻕ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ‪ :‬ﻧﺗﻳﺟﺔ ﻣﺭﻭﺭ ﺍﻟﺗﻳﺎﺭ ﺍﻟﻛﻬﺭﺑﺎﺋﻲ ﺑﺄﺟﺳﺎﻣﻧﺎ ﺃﻭ‬
‫ﺇﺻﺎﺑﺔ ﺍﻟﺭﻋﺩ ﻟﻧﺎ‪.‬‬
‫‪ .4‬ﺍﻟﺣﺭﻭﻕ ﺍﻹﺷﻌﺎﻋﻳﺔ‪ :‬ﻧﺗﻳﺟﺔ ﺍﻹﺷﻌﺎﻋﺎﺕ ﺍﻟﻧﺎﺗﺟﺔ ﻋﻥ ﺍﻟﻁﺎﻗﺔ ﺍﻟﻧﻭﻭﻳﺔ‬
‫ﺃﻭ ﺃﺷﻌﺔ ﺍﻟﺷﻣﺱ‪.‬‬
‫ﺩﺭﺟﺎﺕ ﺍﻟﺣﺭﻭﻕ ﻭﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﻬﺎ‪:‬‬
‫‪ .1‬ﺣﺭﻭﻕ ﺍﻟﺩﺭﺟﺔ ﺍﻷﻭﻟﻰ‪ :‬ﺗﻛﻭﻥ ﺳﻁﺣﻳﺔ ﻟﻠﻁﺑﻘﺔ ﺍﻷﻭﻟﻰ ﻣﻥ ﺍﻟﺟﻠﺩ‬
‫ﻓﻘﻁ‪.‬‬
‫‪‬ﺍﻟﻌﻼﻣﺎﺕ‪ :‬ﺍﺣﻣﺭﺍﺭ ﺍﻟﺟﻠﺩ ﻣﻛﺎﻥ ﺍﻹﺻﺎﺑﺔ ﻭﺃﻟﻡ ﺑﺳﻳﻁ‪.‬‬
‫‪‬ﺍﻹﺳﻌﺎﻑ‪:‬‬
‫‌ﺃ‪ .‬ﻻ ﺗﺛﻘﺏ ﺍﻟﻔﻘﺎﻗﻳﻊ ﻗﺑﻝ ﺃﻥ ﺗﺯﻳﻝ ﺑﻘﺎﻳﺎ ﺍﻷﻧﺳﺟﺔ‪.‬‬
‫ﺏ‪ .‬ﻻ ﺗﺳﺗﻌﻣﻝ ﺍﻟﻣﻁﻬﺭ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻻ ﺗﺿﻐﻁ ﻋﻠﻰ ﻣﻧﻁﻘﺔ ﺍﻟﺣﺭﻕ‬
‫ﺩ‪ .‬ﺿﻊ ﺍﻟﻣﻧﻁﻘﺔ ﺍﻟﻣﺗﺿﺭﺭﺓ ﺗﺣﺕ ﺍﻟﻣﺎء ﺍﻟﺑﺎﺭﺩ ﻣﻥ ‪ 10 – 5‬ﺩﻗﺎﺋﻕ‪.‬‬
‫ﻫـ‪ .‬ﻻ ﺗﺿﻊ ﺍﻟﺛﻠﺞ ﺑﺷﻛﻝ ﻣﺑﺎﺷﺭ ﻋﻠﻳﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .2‬ﺣﺭﻭﻕ ﺍﻟﺩﺭﺟﺔ ﺍﻟﺛﺎﻧﻳﺔ‪ :‬ﺗﺻﻳﺏ ﺍﻟﻁﺑﻘﺎﺕ ﺍﻟﺩﺍﺧﻠﻳﺔ ﻣﻥ ﺍﻟﺟﻠﺩ‬

‫ﺍﻟﻌﻼﻣﺎﺕ‪ :‬ﺍﺣﻣﺭﺍﺭ ﺍﻟﺟﻠﺩ ﻣﻛﺎﻥ ﺍﻹﺻﺎﺑﺔ ﻭﺃﻟﻡ ﺷﺩﻳﺩ ﻭﺗﻭﺭﻡ ﻭﺍﻧﺗﻔﺎﺥ‬
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 ‫ﺍﻹﺳﻌﺎﻑ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‌ﺃ‪ .‬ﺍﺗﺑﺎﻉ ﺍﻟﻧﻘﺎﻁ ﺍﻟﺳﺎﺑﻘﺔ ﻓﻲ ﺣﺭﻭﻕ ﺍﻟﺩﺭﺟﺔ ﺍﻷﻭﻟﻰ‪.‬‬

‫ﺏ‪ .‬ﻗﺹ ﺍﻟﻣﻼﺑﺱ ﺍﻟﻣﺣﻳﻁﺔ ﻟﻠﻣﻧﻁﻘﺔ ﺍﻟﻣﺗﺿﺭﺭﺓ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻭﺿﻊ ﻛﻣﺎﺩﺍﺕ ﻭﺿﻣﺎﺩﺍﺕ ﻧﻅﻳﻔﺔ‪.‬‬
‫ﺩ‪ .‬ﺭﻓﻊ ﻣﻭﻗﻊ ﺍﻹﺻﺎﺑﺔ ﺃﻋﻠﻰ ﻣﻥ ﻣﺳﺗﻭﻯ ﺍﻟﻘﻠﺏ‪.‬‬
‫ﻫـ‪ .‬ﺇﻋﻁﺎء ﺍﻟﻣﺻﺎﺏ ﺍﻟﺳﻭﺍﺋﻝ‪.‬‬
‫ﻭ‪ .‬ﻣﺭﺍﻗﺑﺔ ﺍﻟﻌﻼﻣﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ ‪.‬‬
‫‪ .3‬ﺣﺭﻭﻕ ﺍﻟﺩﺭﺟﺔ ﺍﻟﺛﺎﻟﺛﺔ‪ :‬ﻗﺩ ﺗﺻﻝ ﻟﻠﻌﻅﻡ ﻭﺃﻱ ﺣﺭﻭﻕ ﻛﻬﺭﺑﺎﺋﻳﺔ ﺗﻌﺗﺑﺭ‬
‫ﻣﻥ ﻫﺫﻩ ﺍﻟﺩﺭﺟﺔ‬
‫ﺍﻟﻌﻼﻣﺎﺕ‪ :‬ﺟﺭﺡ ﻋﻣﻳﻕ ﻭﻻ ﻳﺷﻌﺭ ﺍﻟﻣﺻﺎﺏ ﺑﺎﻷﻟﻡ ﻷﻥ ﺍﻷﻋﺻﺎﺏ‬
‫ﻗﺩ ﺃﺗﻠﻔﺕ ﺧﻼﻝ ﺍﻟﺣﺭﻕ‪.‬‬
‫ﺍﻹﺳﻌﺎﻑ‪:‬‬
‫‌ﺃ‪ .‬ﺍﺗﺑﺎﻉ ﻧﻔﺱ ﺍﻟﺧﻁﻭﺍﺕ ﺍﻟﺳﺎﺑﻘﺔ ﻓﻲ ﺣﺭﻭﻕ ﺍﻟﺩﺭﺟﺔ ﺍﻷﻭﻟﻰ ﻭﺍﻟﺛﺎﻧﻳﺔ‪.‬‬
‫ﺏ‪ .‬ﻟﻑ ﺍﻟﻣﺻﺎﺏ ﺑﺑﻁﺎﻧﻳﺔ ﻭﺭﺵ ﺍﻟﻣﺎء ﻋﻠﻳﻪ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻋﺩﻡ ﻭﺿﻊ ﺍﻟﻘﻁﻥ ﺃﻭ ﺍﻟﺛﻠﺞ ﻋﻠﻰ ﺍﻟﻣﻛﺎﻥ ﺍﻟﻣﺗﺿﺭﺭ‪.‬‬
‫ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺣﻭﺍﺩﺙ ﺍﻟﺣﺭﻭﻕ ﺑﺎﻟﻔﻧﺎﺩﻕ‪:‬‬
‫ﺿﺭﻭﺭﺓ ﻭﺟﻭﺩ ﻁﻔﺎﻳﺔ ﻓﻲ ﻛﻝ ﻣﻛﺎﻥ ﺑﺎﻟﻔﻧﺩﻕ ﻭﺧﺭﻁﻭﻡ ﻣﻳﺎﻩ‪.‬‬ ‫‪.1‬‬
‫ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻌﺎﺯﻟﺔ‪.‬‬ ‫‪.2‬‬
‫ﺍﺗﺑﺎﻉ ﻁﺭﻳﻘﺔ ﺗﺧﺯﻳﻥ ﺁﻣﻧﺔ ﻟﻠﻣﻭﺍﺩ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ﻭﺍﻟﻘﺎﺑﻠﺔ ﻟﻼﺣﺗﺭﺍﻕ‪.‬‬ ‫‪.3‬‬
‫‪ .4‬ﺍﺗﺑﺎﻉ ﺇﺭﺷﺎﺩﺍﺕ ﻁﺭﻕ ﺍﻻﺳﺗﺧﺩﺍﻡ ﻷﻱ ﻣﻭﺍﺩ ﻣﺟﻬﻭﻟﺔ ﻭﻗﺭﺍءﺓ‬
‫ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻋﻠﻳﻬﺎ‪.‬‬
‫ﻋﺩﻡ ﺍﻟﺗﺩﺧﻳﻥ ﺇﻻ ﺑﺎﻟﻣﻛﺎﻥ ﺍﻟﻣﺧﺻﺹ ﻟﺫﻟﻙ‪.‬‬ ‫‪.5‬‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ ﺍﻷﺳﻼﻙ ﺍﻟﻣﻛﺷﻭﻓﺔ‪.‬‬ ‫‪.6‬‬

‫ﺍﺧﺗﻳﺎﺭ ﻣﻭﻗﻊ ﺑﻌﻳﺩ ﻟﻠﻧﺎﺭ ﻭﺃﺛﺎﺙ ﺿﺩ ﺍﻟﺣﺭﻳﻕ‪.‬‬ ‫‪.7‬‬
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 ‫ﺍﻟﺣﺫﺭ ﻣﻥ ﺍﻟﻧﺎﺭ ﺍﻟﻣﻛﺷﻭﻓﺔ ﻭﺍﻻﺑﺗﻌﺎﺩ ﻋﻧﻬﺎ‪.‬‬ ‫‪.8‬‬
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‫ﺍﻟﺗﻧﺑﻳﻪ ﻋﻠﻰ ﺃﻱ ﻣﺷﺭﻭﺏ ﺃﻭ ﻁﻌﺎﻡ ﺳﺎﺧﻥ ﻗﺑﻝ ﻟﻣﺳﻪ‪.‬‬ ‫‪.9‬‬

‫‪ .10‬ﺇﺑﻌﺎﺩ ﻣﻘﺎﺑﺽ ﺍﻷﻭﺍﻧﻲ ﻋﻥ ﺣﺎﻓﺔ ﺍﻟﻐﺎﺯ‪.‬‬
‫‪ .11‬ﻋﺩﻡ ﺗﺭﻙ ﺍﻟﺯﻳﺕ ﻋﻠﻰ ﺍﻟﻧﺎﺭ ﻭﺍﻻﻧﺷﻐﺎﻝ ﻋﻧﻪ ﺑﻌﻣﻝ ﺁﺧﺭ‪.‬‬
‫‪ .12‬ﺗﻧﻅﻳﻑ ﺍﻟﻣﻭﺍﻗﺩ ﺑﺷﻛﻝ ﻣﺳﺗﻣﺭ ﻭﻳﻭﻣﻲ ﻣﻥ ﺑﻘﺎﻳﺎ ﺍﻟﺯﻳﻭﺕ‪.‬‬

‫ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺣﻭﺍﺩﺙ ﺣﺭﻭﻕ ﺍﻟﺷﻣﺱ‪:‬‬

‫ﺇﻥ ﻷﺷﻌﺔ ﺍﻟﺷﻣﺱ ﻭﺣﺭﺍﺭﺗﻬﺎ ﺧﻁﻭﺭﺓ ﻛﺑﻳﺭﺓ ﺣﻳﺙ ﺃﻧﻪ ﻳﻣﻛﻥ ﺃﻥ‬
‫ﺗﺅﺩﻱ ﻟﺣﺭﻭﻕ ﻭﻣﺿﺎﻋﻔﺎﺕ ﺧﻁﻳﺭﺓ ﻭﻅﻬﻭﺭ ﺃﻋﺭﺍﺽ ﺍﻟﺷﻳﺧﻭﺧﺔ ﺑﺎﻛﺭﺍً‬
‫ﻭﺗﺩﻣﻳﺭ ﺧﻼﻳﺎ ﺍﻟﻣﻧﺎﻋﺔ ﻭﺇﺻﺎﺑﺔ ﺍﻟﻌﻳﻭﻥ ﺑﺎﻟﻣﻳﺎﻩ ﺍﻟﺯﺭﻗﺎء ﻭﺳﺭﻁﺎﻥ ﺍﻟﺟﻠﺩ‬
‫ﻭﺣﺎﻻﺕ ﺍﻹﻏﻣﺎء ﻟﺫﻟﻙ ﻳﺟﺏ ﺍﺗﺑﺎﻉ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺗﺟﻧﺏ ﺍﻟﺗﻌﺭﺽ ﻟﻠﺷﻣﺱ ﺍﻟﻘﻭﻳﺔ ﻭﺗﻧﻅﻳﻡ ﺍﻟﻌﻣﻝ ﺑﺎﻟﻔﻧﺩﻕ ﺑﺣﻳﺙ ﻳﺗﻡ‬
‫ﺗﺄﺧﻳﺭ ﺍﻟﻌﻣﻝ ﺑﺎﻟﺧﺎﺭﺝ ﻟﺣﻳﻥ ﺍﻧﺧﻔﺎﺽ ﺍﻟﺣﺭﺍﺭﺓ‪.‬‬
‫‪ .2‬ﺗﺭﻁﻳﺏ ﺍﻟﺑﺷﺭﺓ ﺑﺎﻟﻣﺎء ﺍﻟﺑﺎﺭﺩ‪.‬‬
‫‪ .3‬ﺗﻭﻓﻳﺭ ﻗﺑﻌﺎﺕ ﺧﺎﺻﺔ ﻟﻠﻭﻅﺎﺋﻑ ﺍﻟﺧﺎﺭﺟﻳﺔ ﻭﻣﻼﺑﺱ ﻣﺻﻧﻭﻋﺔ ﻣﻥ‬
‫ﺍﻟﻘﻣﺎﺵ ﺍﻟﺫﻱ ﻳﺣﺗﻔﻅ ﺑﺑﺭﻭﺩﺓ ﺍﻟﺟﺳﻡ ﻭﺫﺍﺕ ﺧﺻﺎﺋﺹ ﻣﺳﺎﻣﻳﺔ ﻟﺗﺑﺧﺭ‬
‫ﺍﻟﻌﺭﻕ ﻭﻓﺿﻔﺎﺿﺔ ﻓﺎﺗﺣﺔ ﺍﻟﻠﻭﻥ ﻟﺗﺳﺎﻋﺩ ﺍﻟﺟﺳﻡ ﻋﻠﻰ ﺍﻟﻘﻳﺎﻡ ﺑﻌﻣﻠﻳﺔ‬
‫ﺍﻟﺗﺑﺭﻳﺩ ﺍﻟﺫﺍﺗﻲ‪.‬‬
‫‪ .4‬ﺍﻟﺑﻘﺎء ﻓﻲ ﺍﻟﻅﻝ ﻗﺩﺭ ﺍﻹﻣﻛﺎﻥ‪.‬‬
‫‪ .5‬ﺷﺭﺏ ﻛﻣﻳﺔ ﻛﺎﻓﻳﺔ ﻣﻥ ﺍﻟﺳﻭﺍﺋﻝ‪.‬‬
‫‪ .6‬ﺗﺟﻧﺏ ﺗﻧﺎﻭﻝ ﺃﻱ ﻁﻌﺎﻡ ﻓﻳﻪ ﺃﻣﻼﺡ‪.‬‬
‫ﺣﻭﺍﺩﺙ ﺍﻟﻛﻬﺭﺑﺎء‪:‬‬
‫ﺍﻟﻛﻬﺭﺑﺎء ﺿﺭﻭﺭﺓ ﺣﻳﺎﺗﻳﺔ ﻳﻭﻣﻳﺔ ﺑﺎﻟﻭﻗﺕ ﺍﻟﺣﺎﺿﺭ ﻭﻫﻲ ﺃﻳﺿﺎ ً ﻣﺛﻝ‬
‫ﻛﻝ ﺍﻟﻣﺧﺗﺭﻋﺎﺕ ﺍﻟﺣﺩﻳﺛﺔ ﺳﻼﺡ ﺫﻭ ﺣﺩﻳﻥ ﻻﺑﺩ ﻣﻥ ﺍﻟﺗﻌﺎﻣﻝ ﻣﻌﻬﺎ ﺑﺣﺫﺭ‬
‫‪applicable copyright law.‬‬

‫ﺷﺩﻳﺩ ﻭﻋﺩﻡ ﺗﺭﻙ ﺃﺣﺩ ﻳﻌﺑﺙ ﺑﺄﺳﻼﻙ ﺍﻟﺗﻳﺎﺭ ﺍﻟﻛﻬﺭﺑﺎﺋﻲ ﺩﺍﺧﻝ ﺍﻟﻔﻧﺩﻕ ﻛﻣﺎ‬
‫ﻭﻳﺟﺏ ﺗﻭﻋﻳﺗﻬﻡ ﺑﺄﺧﻁﺎﺭ ﺍﻟﻛﻬﺭﺑﺎء‪.‬‬
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 ‫ﺇﻥ ﺍﻷﻫﻣﻳﺔ ﺑﺎﻟﺩﺭﺟﺔ ﺍﻷﻭﻟﻰ ﺑﺈﺳﻌﺎﻑ ﻣﺛﻝ ﻫﺫﻩ ﺍﻟﺣﺎﻻﺕ ﻫﻲ ﻓﻲ‬
‫ﺇﺯﺍﻟﺔ ﺍﻟﻣﺳﺑﺏ ﺛﻡ ﻣﻌﺎﻟﺟﺔ ﺍﻷﺿﺭﺍﺭ ﺍﻟﺣﺎﺻﻠﺔ ﻷﻧﻪ ﻗﺩ ﻳﺳﺑﺏ ﺗﻭﻗﻑ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﺗﻧﻔﺱ ﻭﺍﻟﻧﺑﺽ ﻟﺗﺷﻧﺞ ﻋﺿﻼﺕ ﻫﺫﻩ ﺍﻷﺟﻬﺯﺓ ﻭﺣﺭﻭﻕ ﻗﺩ ﻳﺻﻝ‬

‫ﺍﻟﻣﺻﺎﺏ ﻟﻣﺭﺣﻠﺔ ﺍﻟﺗﻔﺣﻡ ﻭﺑﻌﺽ ﺍﻟﺭﺿﻭﺽ ﺃﻭ ﺍﻟﻛﺳﻭﺭ ﻧﺗﻳﺟﺔ ﻭﻗﻭﻋﻪ‬
‫ﺑﻌﺩ ﺍﻟﺻﺩﻣﺔ ‪.‬‬

‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﻛﻬﺭﺑﺎء‪:‬‬

‫‪ .1‬ﺇﺯﺍﻟﺔ ﺍﻟﺧﻁﺭ ﻋﻧﺩ ﺍﻟﻣﺻﺎﺏ ﺑﻁﺭﻳﻘﺔ ﺁﻣﻧﺔ ﻋﻠﻰ ﺍﻟﻣﺳﻌﻑ‪.‬‬
‫‪ .2‬ﺍﻟﺑﺩء ﺑﻌﻣﻠﻳﺔ ﺍﻟﺗﻧﻔﺱ ﺍﻻﺻﻁﻧﺎﻋﻲ ﻭﺇﻧﻌﺎﺵ ﺍﻟﻘﻠﺏ‪.‬‬
‫‪ .3‬ﻣﻌﺎﻟﺟﺔ ﺍﻟﺣﺭﻭﻕ ﻭﺍﻟﻛﺳﻭﺭ ﻭﺍﻹﺻﺎﺑﺎﺕ ﺍﻷﺧﺭﻯ ﺇﺫﺍ ﻭﺟﺩﺕ‪.‬‬
‫‪ .4‬ﻣﺭﺍﻗﺑﺔ ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ ‪.‬‬
‫ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺣﻭﺍﺩﺙ ﺍﻟﻛﻬﺭﺑﺎء ﺑﺎﻟﻔﻧﺎﺩﻕ‪:‬‬
‫ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﺑﺎﻟﺗﻌﺎﻭﻥ ﻣﻊ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ‬
‫ﻭﺍﻟﻬﻧﺩﺳﺔ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺭﻓﻊ ﺍﻟﻭﺻﻼﺕ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ ﻭﺍﻷﺟﻬﺯﺓ ﻋﻥ ﻣﺗﻧﺎﻭﻝ ﻳﺩ ﺍﻟﺿﻳﻭﻑ‬
‫ﻭﺍﻟﻣﻭﻅﻔﻳﻥ‪.‬‬
‫‪ .2‬ﺍﻟﺣﺫﺭ ﺍﻟﺩﺍﺋﻡ ﻣﻥ ﺍﻗﺗﺭﺍﺏ ﺍﻷﻁﻔﺎﻝ ﻣﻥ ﺍﻟﻭﺻﻼﺕ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ ﻭﺇﺣﻛﺎﻡ‬
‫ﺇﻏﻼﻕ ﺍﻟﻌﻠﺏ ﺍﻟﻛﻬﺭﺑﺎﺋﻳﺔ‪.‬‬
‫‪ .3‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺳﻼﻣﺔ ﺍﻷﺳﻼﻙ ﻭﺍﻟﻭﺻﻼﺕ ﻭﺻﻼﺣﻳﺗﻬﺎ ﻭﻣﻁﺎﺑﻘﺗﻬﺎ‬
‫ﻟﻠﻣﻘﺎﻳﻳﺱ ﻭﺍﻟﻣﻭﺍﺻﻔﺎﺕ‪.‬‬
‫‪ .4‬ﻋﺩﻡ ﺗﺣﻣﻳﻠﻬﺎ ﺃﻛﺛﺭ ﻣﻥ ﻁﺎﻗﺗﻬﺎ‪.‬‬
‫‪ .5‬ﻋﺩﻡ ﻟﻣﺱ ﺍﻷﺳﻼﻙ ﻭﺍﻟﻭﺻﻼﺕ ﺃﻭ ﺍﻷﺟﻬﺯﺓ ﺑﻳﺩ ﻣﺑﺗﻠﺔ ﺃﻭ ﺗﺷﻐﻳﻠﻬﺎ‬
‫ﻋﻠﻰ ﺃﺭﺿﻳﺎﺕ ﻣﺑﺗﻠﺔ‪.‬‬
‫‪ .6‬ﺇﻋﻁﺎء ﺩﻭﺭﺍﺕ ﺗﺩﺭﻳﺑﻳﺔ ﻟﻠﻣﻭﻅﻔﻳﻥ ﻋﻥ ﺍﻟﻛﻬﺭﺑﺎء ﻭﻁﺭﻳﻘﺔ ﺍﻟﺗﻌﺎﻣﻝ‬
‫ﻣﻌﻬﺎ ﻭﺍﻹﺳﻌﺎﻑ ﻭﺗﻌﻭﻳﺩﻫﻡ ﻋﻠﻰ ﺍﻻﺳﺗﺧﺩﺍﻡ ﺍﻷﻣﺛﻝ ﻟﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .7‬ﺍﻹﺑﻼﻍ ﻋﻥ ﺃﻱ ﺍﺳﻼﻙ ﻣﻛﺷﻭﻓﺔ ‪.‬‬

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 ‫‪ .8‬ﺍﻟﻛﺷﻑ ﺍﻟﺩﻭﺭﻱ ﻋﻠﻰ ﺻﻼﺣﻳﺔ ﻧﻘﺎﻁ ﺍﻟﻛﻬﺭﺑﺎء ﻭﺍﻷﺟﻬﺯﺓ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺍﻟﺗﻣﺩﻳﺩﺍﺕ‪.‬‬
‫ﺃﻧﻭﺍﻉ ﺍﻟﻌﺽ‪:‬‬
‫‪ .1‬ﻣﻥ ﺇﻧﺳﺎﻥ ﻹﻧﺳﺎﻥ‪ :‬ﻓﻘﺩ ﺗﻛﻭﻥ ﻣﺻﺩﺭ ﻟﻼﻟﺗﻬﺎﺏ‪.‬‬
‫‪ .2‬ﻣﻥ ﺣﻳﻭﺍﻥ ﻹﻧﺳﺎﻥ‪ :‬ﺧﻁﻳﺭﺓ ﺟﺩﺍً ﻷﻧﻬﺎ ﺗﻧﻘﻝ ﺍﻟﻌﺩﻭﻯ ﺍﻟﻣﻭﺟﻭﺩﺓ ﻣﻥ ﻟﻌﺎﺑﻪ ﻣﺛﻝ‬
‫ﺩﺍء ﺍﻟﻛﻼﺏ ﻭﺍﻟﻣﻼﺭﻳﺎ ﻭﺍﻟﺗﻳﻔﻭﺋﻳﺱ‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻰ ﻟﺣﻭﺍﺩﺙ ﺍﻟﻌﺽ‪:‬‬
‫‪ .1‬ﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻰ ﺍﻟﻧﺯﻑ‪.‬‬
‫‪ .2‬ﻏﺳﻝ ﺍﻟﺟﺭﺡ ﺑﻣﺎء ﻭﺻﺎﺑﻭﻥ ﻭﻻ ﺗﺳﺗﻌﻣﻝ ﻣﻁﻬﺭﺍﺕ ﺃﻭ ﺃﺩﻭﻳﺔ ﻣﺑﺎﺷﺭﺓ ﻋﻠﻰ‬
‫ﺍﻟﺟﺭﺡ‪.‬‬
‫‪ .3‬ﺿﻊ ﺿﻣﺎﺩﺓ ﻣﻌﻘﻣﺔ ﻭﺛﺑﺗﻬﺎ‪.‬‬
‫‪ .4‬ﺍﻧﻘﻝ ﺍﻟﻣﺻﺎﺏ ﻟﻠﻣﺳﺗﺷﻔﻰ ﺃﻭ ﺍﻧﺗﻅﺭ ﺣﺿﻭﺭ ﺍﻟﻁﺑﻳﺏ ﻹﻋﻁﺎﺋﻪ ﺍﻟﺣﻘﻧﺔ‬
‫ﺍﻟﻣﻧﺎﺳﺑﺔ‪.‬‬
‫‪ .5‬ﺭﺍﻗﺏ ﺍﻟﻌﻼﻣﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ‪.‬‬
‫‪ .6‬ﻳﻔﺿﻝ ﺗﺑﻠﻳﻎ ﻭﺯﺍﺭﺓ ﺍﻟﺻﺣﺔ ﻓﺭﻉ ﻣﺭﺍﻗﺑﺔ ﺍﻟﻌﺩﻭﻯ ﻭﻣﻥ ﺛﻡ ﻳﺗﻡ ﻓﺣﺹ ﺍﻟﻛﻠﺏ‬
‫ﻻﺣﺗﻣﺎﻝ ﻭﺟﻭﺩ ﻣﻌﻪ ﺩﺍء ﺍﻟﻛﻠﺏ ﺃﻭ ﺍﻟﺻﺭﻉ‪.‬‬
‫ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺣﻭﺍﺩﺙ ﺍﻟﻌﺽ ﺑﺎﻟﻔﻧﺎﺩﻕ‪:‬‬
‫‪ .1‬ﻻ ﺗﻬﺎﺟﻡ ﺍﻟﺣﻳﻭﺍﻧﺎﺕ ﻭﺣﺎﻭﻝ ﺗﺟﻧﺑﻬﺎ‪.‬‬
‫‪ .2‬ﻋﺩﻡ ﻗﺑﻭﻝ ﺩﺧﻭﻝ ﺍﻟﺣﻳﻭﺍﻧﺎﺕ ﺍﻟﻛﺑﻳﺭﺓ ﻭﺍﻟﻣﻔﺗﺭﺳﺔ ﻟﻠﻔﻧﺩﻕ‪.‬‬
‫‪ .3‬ﻳﻣﻛﻥ ﺗﺧﺻﻳﺹ ﻏﺭﻑ ﻭﻣﺭﺍﻓﻕ ﻭﺃﺩﻭﺍﺕ ﻁﻌﺎﻡ ﻭﺗﻧﻅﻳﻑ ﻭﺃﻗﻔﺎﺹ ﺧﺎﺻﺔ‬
‫ﻟﻬﻡ‪.‬‬
‫‪ .4‬ﻋﺩﻡ ﺍﻟﺳﻣﺎﺡ ﻟﻬﺫﻩ ﺍﻟﺣﻳﻭﺍﻧﺎﺕ ﺑﺎﻟﺗﺟﻭﺍﻝ ﺑﻣﺭﺍﻓﻕ ﺍﻟﻔﻧﺩﻕ ﺍﻟﻌﺎﻣﺔ ‪.‬‬
‫‪ .5‬ﻳﻣﻛﻥ ﺭﺑﻁ ﺍﻷﻟﻳﻔﺔ ﻣﻧﻬﺎ ﺑﺣﺑﻝ ﻗﺻﻳﺭ ﻣﻊ ﺻﺎﺣﺑﻬﺎ‪.‬‬
‫‪ .6‬ﻭﺿﻊ ﻻﻓﺗﺔ ﺗﺣﺫﻳﺭﻳﺔ ﺑﺄﻥ ﺩﺍﺧﻝ ﺍﻟﻐﺭﻓﺔ ﻳﻭﺟﺩ ﺣﻳﻭﺍﻥ‪.‬‬
‫‪ .7‬ﺍﻟﺗﺑﻠﻳﻎ ﻋﻥ ﺃﻱ ﺣﻳﻭﺍﻥ ﻗﺭﻳﺏ ﺑﺎﻟﻣﻧﻁﻘﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .8‬ﻣﺣﺎﻭﻟﺔ ﺇﺑﻘﺎء ﺍﻷﻁﻔﺎﻝ ﺑﻌﻳﺩﻳﻥ ﻋﻧﻬﻡ‪.‬‬

‫‪ .9‬ﻟﻌﺎﺏ ﺍﻟﻛﻼﺏ ﺃﻭ ﺷﻌﺭ ﺍﻟﻘﻁﻁ ﻗﺩ ﻳﺻﻳﺑﻙ ﺑﻣﺭﺽ ﺃﺛﻧﺎء ﻣﻼﻋﺑﺗﻬﻡ‪.‬‬
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‫‪Account: ns224396‬‬
 ‫‪ .10‬ﺇﺑﻘﺎء ﺍﻷﺑﻭﺍﺏ ﻣﻐﻠﻘﺔ ﺑﺎﺳﺗﻣﺭﺍﺭ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﻠﺳﻌﺎﺕ‪:‬‬

‫ﺗﻛﻣﻥ ﺧﻁﻭﺭﺓ ﺍﻟﻠﺳﻌﺎﺕ ﻣﻥ ﺍﻟﺣﺷﺭﺍﺕ ﺳﻭﺍء ﻋﻧﻛﺑﻭﺕ ﺃﻭ ﻧﺣﻠﺔ ﺃﻭ ﺩﺑﻭﺭ ﺃﻭ‬
‫ﻏﻳﺭﻫﺎ ﺇﺫﺍ ﻛﺎﻧﺕ ﻫﻧﺎﻙ ﺣﺳﺎﺳﻳﺔ ﻟﺩﻯ ﺍﻟﻣﺻﺎﺏ ﻭﻗﺩ ﺗﻛﻭﻥ ﺑﻌﺽ ﺃﻧﻭﺍﻉ ﺍﻟﻠﺳﻌﺎﺕ‬
‫ﻗﺎﺗﻠﺔ ﻣﺛﻝ ﻟﺳﻌﺔ ﻋﻧﻛﺑﻭﺕ ﺍﻷﺭﻣﻠﺔ ﺍﻟﺳﻭﺩﺍء ﻭﻳﻣﻛﻥ ﺗﻠﺧﻳﺹ ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ‬
‫ﺍﻷﻭﻟﻲ ﺑﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﻭﺿﻊ ﻛﻣﺎﺩﺍﺕ ﻭﺛﻠﺞ ﻋﻠﻰ ﺍﻟﻣﻧﻁﻘﺔ ﺍﻟﻣﺻﺎﺑﺔ ﻭﺣﺎﻭﻝ ﻏﺳﻠﻬﺎ ﺑﺎﻟﻣﺎء ﻭﺍﻟﺻﺎﺑﻭﻥ‬
‫ﻓﻘﻁ‪.‬‬
‫‪ .2‬ﺍﺭﻓﻊ ﺍﻟﻣﻧﻁﻘﺔ ﺍﻟﻣﺻﺎﺑﺔ ﻷﻋﻠﻰ ﻣﻥ ﻣﺳﺗﻭﻯ ﺍﻟﻘﻠﺏ‪.‬‬
‫‪ .3‬ﻻ ﺗﻔﺗﺢ ﺍﻟﺟﺭﺡ ﺑﺎﺳﺗﺧﺩﺍﻡ ﺃﻱ ﺃﺩﻭﺍﺕ ﺣﺎﺩﺓ ﺃﻭ ﺗﺣﺎﻭﻝ ﻣﺹ ﺍﻟﺳﻡ ﻷﻥ ﻫﺫﺍ ﻗﺩ‬
‫ﻳﺅﺩﻱ ﻻﻧﺗﺷﺎﺭﻩ ‪.‬‬
‫‪ .4‬ﺣﺎﻓﻅ ﻋﻠﻰ ﻫﺩﻭء ﺍﻟﻣﺻﺎﺏ ‪.‬‬

‫ﺃﻋﺭﺍﺽ ﻟﺩﻏﺎﺕ ﺍﻷﻓﻌﻰ ﻭﺧﻁﻭﺍﺕ ﺇﺳﻌﺎﻓﻬﺎ‪:‬‬

‫ﻫﻧﺎﻙ ﻧﻭﻋﻳﻥ ﻣﻥ ﺍﻷﻋﺭﺍﺽ ﻭﻟﻛﻝ ﺣﺎﻟﺔ ﻁﺭﻕ ﺇﺳﻌﺎﻑ ﻳﺟﺏ ﺍﺗﺑﺎﻋﻬﺎ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺍﻟﺣﺎﻟﺔ ﺍﻷﻭﻟﻰ‪:‬‬
‫ﺃﻋﺭﺍﺽ ﻛﺎﻣﻠﺔ‪:‬‬
‫‌ﺃ‪ .‬ﺃﻟﻡ ﻭﺍﻧﺗﻔﺎﺥ ﻣﻛﺎﻥ ﺍﻹﺻﺎﺑﺔ‪.‬‬
‫ﺏ‪ .‬ﻏﺛﻳﺎﻥ‬
‫‌‬
‫ﺝ‪ .‬ﺿﻌﻑ ﻋﺎﻡ‪.‬‬
‫ﺩ‪ .‬ﻭﺟﻭﺩ ﻣﻛﺎﻥ ﻟﻠﻧﺎﺑﻳﻥ‪.‬‬
‫ﻉ‪ .‬ﺍﺯﺩﻳﺎﺩ ﺍﻟﻧﺑﺽ ﻭﺍﻧﺧﻔﺎﺽ ﺿﻐﻁ ﺍﻟﺩﻡ‪.‬‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ‪:‬‬
‫‌ﺃ‪ .‬ﺛﺑﺕ ﺍﻟﻣﻧﻁﻘﺔ ﺑﺭﺑﺎﻁ ﻏﻳﺭ ﻣﺷﺩﻭﺩ ﻭﺃﺭﺑﻁ ﻣﻧﻁﻘﺔ ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﻣﻐﺫﻱ ﻟﻣﻧﻊ‬
‫ﻭﺻﻭﻝ ﺍﻟﺩﻡ ﻟﻬﺎ‪.‬‬
‫ﺏ‪ .‬ﻗﻡ ﺑﻭﺿﻊ ﺛﻠﺞ ﻓﻭﻗﻬﺎ ﻟﻣﻧﻊ ﺍﻟﺗﻭﺭﻡ‪.‬‬
‫‌‬
‫‪applicable copyright law.‬‬

‫ﺝ‪ .‬ﺍﺭﻓﻊ ﺍﻟﻌﺿﻭ ﺍﻟﻣﺻﺎﺏ ﺃﻋﻠﻰ ﻣﻥ ﻣﺳﺗﻭﻯ ﺍﻟﻘﻠﺏ‪.‬‬

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 ‫ﺩ‪ .‬ﻁﻣﺋﻥ ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺯ‪ .‬ﺭﺍﻗﺏ ﺍﻟﻌﻼﻣﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ ﻭﺍﻟﺗﻧﻔﺱ ﻭﺍﻟﻧﺑﺽ‪.‬‬

‫‪ .2‬ﺍﻟﺣﺎﻟﺔ ﺍﻟﺛﺎﻧﻳﺔ‪:‬‬
‫ﺃﻋﺭﺍﺽ ﺣﺎﺩﺓ‪:‬‬
‫‌ﺃ‪ .‬ﻋﺩﻡ ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺍﻟﻛﻼﻡ‪.‬‬
‫ﺏ‪ .‬ﺷﻠﻝ‬
‫‌‬
‫ﺝ‪ .‬ﻓﻘﺩﺍﻥ ﺍﻟﻭﻋﻲ‬
‫ﺩ‪ .‬ﺍﻧﺗﻔﺎﺥ ﺍﻟﻠﺳﺎﻥ‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ‪:‬‬
‫‌ﺃ‪ .‬ﺛﺑﺕ ﺍﻟﻣﻧﻁﻘﺔ ﺑﺭﺑﺎﻁ ﻏﻳﺭ ﻣﺷﺩﻭﺩ ﻭﺃﺭﺑﻁ ﻣﻧﻁﻘﺔ ﺍﻟﺷﺭﻳﺎﻥ ﺍﻟﻣﻐﺫﻱ‬
‫ﻟﻣﻧﻊ ﻭﺻﻭﻝ ﺍﻟﺩﻡ ﻟﻬﺎ‪.‬‬
‫ﺏ‪ .‬ﻗﻡ ﺑﻭﺿﻊ ﺛﻠﺞ ﻓﻭﻗﻬﺎ ﻟﻣﻧﻊ ﺍﻟﺗﻭﺭﻡ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺍﺭﻓﻊ ﺍﻟﻌﺿﻭ ﺍﻟﻣﺻﺎﺏ ﺃﻋﻠﻰ ﻣﻥ ﻣﺳﺗﻭﻯ ﺍﻟﻘﻠﺏ‪.‬‬
‫ﺩ‪ .‬ﻁﻣﺋﻥ ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫ﺯ‪ .‬ﺭﺍﻗﺏ ﺍﻟﻌﻼﻣﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ ﻭﺍﻟﺗﻧﻔﺱ ﻭﺍﻟﻧﺑﺽ‪.‬‬
‫ﺛﺎﻟﺛﺎ ً‪ :‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ‬
‫ﻫﻭ ﺍﻟﺟﻬﺎﺯ ﺍﻟﺫﻱ ﻳﺳﻳﻁﺭ ﻋﻠﻰ ﻧﺷﺎﻁﺎﺕ ﺍﻟﺟﺳﻡ ﺍﻹﺭﺍﺩﻳﺔ ﻭﺍﻟﻐﻳﺭ ﺇﺭﺍﺩﻳﺔ‪.‬‬
‫ﺃﻗﺳﺎﻣﻪ ‪:‬‬
‫ﺃﻭﻻ ‪ :‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ ﺍﻟﻣﺭﻛﺯﻱ ﻭﻳﺗﻛﻭﻥ ﻣﻥ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﺩﻣﺎﻍ ﻭﻳﻧﻘﺳﻡ ﺇﻟﻰ‪:‬‬
‫‪ -‬ﺍﻟﻣﺦ‪ :‬ﺷﻛﻠﻪ ﻧﺻﻑ ﻛﺭﻭﻱ ﻭﺗﺣﻳﻁ ﺑﻪ ﻗﺷﺭﺓ ﺩﻣﺎﻏﻳﺔ ﺍﻟﺟﺯء ﺍﻷﻳﻣﻥ ﻣﻧﻪ‬
‫ﻣﺳﺅﻭﻝ ﻋﻥ ﺃﻋﺿﺎء ﺍﻟﺟﺳﻡ ﺑﺎﻟﺟﻬﺔ ﺍﻟﻳﺳﺭﻯ ﻭﺍﻟﺟﺯء ﺍﻷﻳﺳﺭ ﺑﻪ ﻣﺳﺅﻭﻝ ﻋﻥ‬
‫ﺃﻋﺿﺎء ﺍﻟﺟﺳﻡ ﺑﺎﻟﺟﻬﺔ ﺍﻟﻳﻣﻧﻰ ﻭﻳﺭﺳﻝ ﺟﻣﻳﻊ ﺍﻷﻭﺍﻣﺭ ﺑﻧﺎء ﻋﻠﻰ ﻣﺎ ﻳﺳﺗﻠﻣﻪ‬
‫ﻭﺗﺷﻣﻝ ﻣﺳﺅﻭﻟﻳﺗﻪ ﺍﻟﻛﻼﻡ ﻭﺍﻟﺗﻔﻛﻳﺭ‪.‬‬
‫‪-‬ﺍﻟﻧﺧﺎﻉ ﺍﻟﻣﺳﺗﻁﻳﻝ ‪ :‬ﻭﻫﻭ ﻧﻘﻁﺔ ﺍﻟﻭﺻﻝ ﺑﻳﻥ ﺍﻟﺩﻣﺎﻍ ﻭﺍﻟﺣﺑﻝ ﺍﻟﺷﻭﻛﻲ ﻭﻓﻳﻪ‬
‫‪applicable copyright law.‬‬

‫ﻣﺭﻛﺯ ﺍﻟﺗﺣﻛﻡ ﺑﺎﻟﻧﺑﺽ ﻭﺍﻟﺗﻧﻔﺱ ﻭﺍﻟﺣﺭﺍﺭﺓ‪.‬‬

‫‪-‬ﺍﻟﺟﺳﺭ‪ :‬ﺃﻋﻠﻰ ﺍﻟﻧﺧﺎﻉ ﺍﻟﻣﺳﺗﻁﻳﻝ ﻭﻳﻧﻘﻝ ﺍﻷﻭﺍﻣﺭ‬
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‫;‪AN: 844837 ; .‬‬ ‫‪:‬‬
‫‪Account: ns224396‬‬
 ‫‪-‬ﺍﻟﻣﺧﻳﺦ‪ :‬ﺃﺳﻔﻝ ﺍﻟﺟﻣﺟﻣﺔ ﺷﻛﻠﻪ ﻛﺎﻟﺷﺟﺭﺓ ﻭﻭﻅﻳﻔﺗﻪ ﺍﻟﺣﻔﺎﻅ ﻋﻠﻰ ﺍﻟﺗﻭﺍﺯﻥ‬
‫ﻭﺗﻧﺳﻳﻕ ﺍﻟﺣﺭﻛﺎﺕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺏ‪ .‬ﺍﻟﻧﺧﺎﻉ ﺍﻟﺷﻭﻛﻲ‪ :‬ﻭﻫﻭ ﺣﺑﻝ ﺃﺳﻁﻭﺍﻧﻲ ﻁﻭﻟﻪ ﺗﻘﺭﻳﺑﺎ ً ‪45‬ﺳﻡ ﻣﻭﺟﻭﺩ ﻓﻲ ﻗﻧﺎﺓ‬ ‫‌‬
‫ﺍﻟﻌﺎﻣﻭﺩ ﺍﻟﻔﻘﺭﻱ ﻳﺑﺩﺃ ﻣﻊ ﺍﻟﻔﻘﺭﺓ ﺍﻟﻌﻧﻘﻳﺔ ﻭﻳﻧﺗﻬﻲ ﺑﺎﻟﻘﻁﻧﻳﺔ ﻭﻓﻳﻪ ﺍﻟﻌﺩﻳﺩ ﻣﻥ‬
‫ﺍﻷﻋﺻﺎﺏ ﺍﻟﺗﻲ ﺗﻧﻘﻝ ﺍﻹﺣﺳﺎﺱ ﻭﺍﻷﻭﺍﻣﺭ ﻣﻥ ﺟﻣﻳﻊ ﺃﺟﺯﺍء ﺍﻟﺟﺳﻡ ﻟﻠﺩﻣﺎﻍ‬
‫ﻭﺍﻟﻌﻛﺱ‪.‬‬
‫ﻭﻳﺣﻳﻁ ﺑﻪ ﺛﻼﺙ ﺃﻏﺷﻳﺔ ﻭﻳﻭﺟﺩ ﺑﻪ ﺑﺎﻟﺩﺍﺧﻝ ﺍﻟﺳﺎﺋﻝ ﺍﻟﺩﻣﺎﻏﻲ ﺍﻟﺷﻭﻛﻲ ﺍﻟﺫﻱ‬
‫ﻭﻅﻳﻔﺗﻪ ﺍﻟﺗﺎﻟﻲ‪:‬‬
‫‪ .1‬ﺍﻣﺗﺻﺎﺹ ﺍﻟﺻﺩﻣﺎﺕ ﺍﻟﺗﻲ ﺗﺻﻳﺏ ﺍﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ‪.‬‬
‫‪ .2‬ﻁﺭﺡ ﺍﻟﻔﺿﻼﺕ ﻭﺍﻹﻣﺩﺍﺩ ﺑﺎﻟﺗﻐﺫﻳﺔ ﻣﻥ ﺍﻟﺩﻣﺎﻍ ﻭﺍﻟﺣﺑﻝ ﺍﻟﺷﻭﻛﻲ‪.‬‬
‫ﺛﺎﻧﻳﺎ ‪ :‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ ﺍﻟﻣﺣﻳﻁﻲ )ﺍﻟﻁﺭﻓﻲ(‪:‬‬
‫ﻭﻫﻭ ﻣﺟﻣﻭﻋﺔ ﺍﻷﻋﺻﺎﺏ ﺍﻟﺧﺎﺭﺟﺔ ﻣﻥ ﺍﻟﻧﺧﺎﻉ ﺍﻟﺷﻭﻛﻲ ﺃﻭ ﺍﻟﺩﻣﺎﻍ ﻭﺍﻟﻣﻭﺯﻋﺔ‬
‫ﻭﺗﻧﻘﺳﻡ ﺇﻟﻰ‪:‬‬
‫ﺕ‪ .‬ﺃﻋﺻﺎﺏ ﺣﺳﻳﺔ ﻣﺛﻝ ﺍﻟﺗﻲ ﺑﺎﻟﻌﻳﻥ ﻭﺍﻟﺟﻠﺩ‪.‬‬
‫‌‬
‫ﺙ‪ .‬ﺃﻋﺻﺎﺏ ﺣﺭﻛﻳﺔ ﻣﺗﺻﻠﺔ ﺑﺎﻟﻌﺿﻼﺕ‪.‬‬
‫‌‬
‫ﺛﺎﻟﺛﺎ ‪ :‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ ﺍﻟﺫﺍﺗﻲ‪:‬‬
‫ﻫﻭ ﺍﻟﺟﻬﺎﺯ ﺍﻟﻣﺳﺅﻭﻝ ﻋﻥ ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﻋﻣﻝ ﺍﻷﻋﺿﺎء ﺍﻟﺩﺍﺧﻠﻳﺔ ﻛﺎﻟﻘﻠﺏ‬
‫ﻭﺍﻟﺭﺋﺔ ﻭﺑﺅﺑﺅ ﺍﻟﻌﻳﻥ ﻭﺍﻟﻛﺑﺩ ﻭﺍﻟﻣﻌﺩﺓ ﻭﺍﻟﻁﺣﺎﻝ ﻭﺍﻟﺑﻧﻛﺭﻳﺎﺱ ﻭﺍﻷﻣﻌﺎء ﻭﺍﻟﻛﻠﻰ‬
‫ﻭﺍﻟﻣﺛﺎﻧﺔ‪.‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﺷﻠﻝ ﺍﻟﺩﻣﺎﻏﻲ‪:‬‬

‫ﻫﻭ ﻣﻭﺕ ﺧﻼﻳﺎ ﺑﺎﻟﺩﻣﺎﻍ ﺑﺎﻟﻧﺧﺎﻉ ﺍﻟﻣﺳﺗﻁﻳﻝ ﻭﺍﻟﻣﻭﺟﻭﺩﺓ ﻓﻳﻪ ﻣﺭﺍﻛﺯ ﺍﻟﺗﻧﻔﺱ‬
‫ﻭﺍﻟﻘﻠﺏ ﻭﺍﻟﺟﻬﺎﺯ ﺍﻟﺩﻣﻭﻱ ﻧﺗﻳﺟﺔ ﺗﻌﺭﺿﻬﺎ ﻟﺣﺎﺩﺙ ﺃﻭ ﻋﺩﻡ ﻭﺻﻭﻝ ﺍﻷﻛﺳﺟﻳﻥ ﻟﻬﺎ‬
‫ﻧﺗﻳﺟﺔ ﺍﻻﺧﺗﻧﺎﻕ ﻣﻣﺎ ﻳﺅﺩﻱ ﻟﺷﻠﻝ ﺑﻌﺽ ﺃﺟﺯﺍء ﺍﻟﺟﺳﻡ ﻧﺗﻳﺟﺔ ﻣﻭﺕ ﺍﻟﺧﻼﻳﺎ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻣﺳﺅﻭﻟﺔ ﻋﻧﻬﺎ ﺑﺎﻟﺩﻣﺎﻍ ﻭﺇﺫﺍ ﺍﺳﺗﻣﺭ ﻗﻁﻊ ﺍﻷﻛﺳﺟﻳﻥ ﻗﺩ ﻳﺅﺩﻱ ﻟﻠﻣﻭﺕ‪.‬‬

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 ‫ﺗﻌﺭﻳﻑ ﺍﻟﻐﻳﺑﻭﺑﺔ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻫﻲ ﻏﻳﺎﺏ ﻛﺎﻣﻝ ﺍﻟﻭﻋﻲ ﺃﻭ ﺟﺯء ﻣﻧﻪ ﻧﺗﻳﺟﺔ ﻓﺷﻝ ﺍﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ ﺑﺎﻟﺳﻳﻁﺭﺓ‬
‫ﻋﻠﻰ ﺍﻟﺟﺳﻡ‪.‬‬
‫ﺃﺳﺑﺎﺏ ﺍﻟﻐﻳﺑﻭﺑﺔ‪:‬‬
‫‪ .1‬ﺩﺍﺧﻝ ﺍﻟﻣﺦ‪:‬‬
‫‪ -‬ﻧﻘﺹ ﺍﻷﻛﺳﺟﻳﻥ‬
‫‪ -‬ﺍﻟﻧﺯﻑ ﺍﻟﺩﺍﺧﻠﻲ‬
‫‪ -‬ﺟﻠﻁﺔ‬
‫‪ -‬ﻭﺭﻡ‬
‫‪ -‬ﺍﻟﺗﻬﺎﺏ ﺃﻏﺷﻳﺔ ﺍﻟﻣﺦ‬
‫ﺍﺭﺗﺟﺎﺝ ﺍﻟﻣﺦ ﻧﺗﻳﺟﺔ ﺇﺻﺎﺑﺔ ﺍﻟﺭﺃﺱ‬ ‫‪-‬‬
‫ﺍﻷﺩﻭﻳﺔ ﻭﺍﻟﺳﻣﻭﻡ ﻛﺎﻟﻣﺧﺩﺭﺍﺕ ‪.‬‬ ‫‪-‬‬
‫ﺍﻟﺻﺭﻉ‬ ‫‪-‬‬
‫ﺍﺭﺗﻔﺎﻉ ﺣﺭﺍﺭﺓ ﺍﻟﺟﺳﻡ ﺍﻟﺷﺩﻳﺩﺓ ﺃﻭ ﺍﻧﺧﻔﺎﺿﻬﺎ‪.‬‬ ‫‪-‬‬
‫ﺍﻟﺗﺳﻣﻡ ﺍﻟﺑﻛﺗﻳﺭﻱ ﺑﺎﻟﺩﻡ ﻳﻧﺗﺞ ﻋﻧﻪ ﺳﻣﻭﻡ ﺗﺅﺛﺭ ﻋﻠﻰ ﺍﻟﻣﺦ‪.‬‬ ‫‪-‬‬

‫ﺧﺎﺭﺝ ﺍﻟﻣﺦ‪:‬‬
‫‪ -‬ﻓﺷﻝ ﺃﺣﺩ ﺃﺟﻬﺯﺓ ﺍﻟﺟﺳﻡ ﺍﻷﺳﺎﺳﻳﺔ‪.‬‬
‫‪ -‬ﻫﺑﻭﻁ ﺍﻟﻘﻠﺏ ﺍﻟﺣﺎﺩ‪.‬‬
‫‪ -‬ﺍﻟﻔﺷﻝ ﺍﻟﺗﻧﻔﺳﻲ‬
‫‪ -‬ﺍﺭﺗﻔﺎﻉ ﺿﻐﻁ ﺍﻟﺩﻡ ﺍﻟﺷﺩﻳﺩ ﻭﺍﻟﻣﻔﺎﺟﺊ ﺃﻭ ﺍﻧﺧﻔﺎﺿﻪ‬
‫‪ -‬ﺍﻻﺧﺗﻼﻝ ﺍﻷﻳﺿﻲ ﺃﻱ ﺯﻳﺎﺩﺓ ﺃﻱ ﻣﺭﻛﺏ ﻛﻳﻣﻳﺎﺋﻲ ﺃﻭ ﻧﻘﺻﻪ ﺑﺎﻟﺟﺳﻡ ﻣﺛﻝ ﺍﻧﺧﻔﺎﺽ‬
‫ﺍﻟﺳﻛﺭ ﺑﺎﻟﺩﻡ‬
‫‪ -‬ﺍﻟﺟﻔﺎﻑ ﻟﻔﻘﺩ ﻛﻣﻳﺔ ﻛﺑﻳﺭﺓ ﻣﻥ ﺍﻟﺳﻭﺍﺋﻝ‬
‫‪ -‬ﺍﻟﻧﺯﻳﻑ ﺍﻟﺣﺎﺩ ﺃﻭ ﺗﻛﺳﺭ ﺍﻟﺩﻡ‬

‫ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﻐﻳﺑﻭﺑﺔ‪:‬‬

‫ﻣﺭﺍﻗﺑﺔ ﺍﻟﻌﻼﻣﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ‬ ‫‪.1‬‬
‫ﺍﻟﺳﺅﺍﻝ ﻋﻥ ﻣﺎﺿﻲ ﺍﻟﻣﺻﺎﺏ ﺍﻟﻣﺭﺿﻲ ﻣﺛﻝ ﻫﻝ ﻫﻭ ﻣﺻﺎﺏ ﺑﺎﻟﺻﺭﻉ ﺃﻭ‬ ‫‪.2‬‬
‫ﺍﻟﺳﻛﺭﻱ ﻭﻫﻝ ﻫﻧﺎﻙ ﺃﺩﻭﻳﺔ ﻣﻌﻳﻧﺔ ﻳﺄﺧﺫﻫﺎ ﻭﺁﺧﺭ ﻭﺟﺑﺔ ﺗﻧﺎﻭﻟﻬﺎ‪.‬‬
‫ﻳﻣﻛﻥ ﻭﺿﻊ ﺍﻟﻘﻠﻳﻝ ﻣﻥ ﺍﻟﺳﻛﺭ ﺍﻟﻣﺫﺍﺏ ﺑﺎﻟﻣﺎء ﺗﺣﺕ ﻟﺳﺎﻧﻪ‬ ‫‪.3‬‬
‫‪applicable copyright law.‬‬

‫ﻣﺣﺎﻭﻟﺔ ﺟﻌﻠﻪ ﻳﺳﺗﻧﺷﻕ ﺑﺻﻝ ﺃﻭ ﻋﻁﺭ ﻗﻭﻱ‪.‬‬ ‫‪.4‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﺻﺩﻣﺔ‪:‬‬
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 ‫ﻫﻲ ﺍﻟﺷﻌﻭﺭ ﺍﻟﺫﻱ ﻳﺳﺑﻕ ﺍﻹﺻﺎﺑﺔ ﻧﺗﻳﺟﺔ ﺍﺿﻁﺭﺍﺏ ﻣﻔﺎﺟﺊ ﺑﺎﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ‬
‫ﻭﻓﺷﻝ ﺍﻟﺟﻬﺎﺯ ﺍﻟﺩﻭﺭﺍﻧﻲ ﺑﺗﻭﻓﻳﺭ ﺍﻟﻛﻣﻳﺔ ﺍﻟﻛﺎﻓﻳﺔ ﻣﻥ ﺍﻟﺩﻡ ﻷﻋﺿﺎء ﺍﻟﺟﺳﻡ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﺛﺎﻝ ﺍﻷﻭﻝ ‪:‬ﻛﺎﻧﺕ ﻓﺗﺎﺓ ﺗﻠﻌﺏ ﺑﺎﻟﺣﺩﻳﻘﺔ ﻭﻓﺟﺄﺓ ﺳﻣﻌﺕ ﺻﻭﺕ ﻛﻠﺏ ﺧﻠﻔﻬﺎ ﻭﻋﻧﺩﻣﺎ‬
‫ﺃﺩﺍﺭﺕ ﻭﺟﻬﻬﺎ ﺻﺩﻣﺕ ﺑﻭﺟﻭﺩ ﺍﻟﻛﻠﺏ ﺃﻣﺎﻣﻬﺎ ﺛﻡ ﻋﻅﻬﺎ‪.‬‬
‫ﺍﻟﻣﺛﺎﻝ ﺍﻟﺛﺎﻧﻲ ‪:‬ﺗﺣﻭﻝ ﺷﻌﺭ ﺍﻹﻧﺳﺎﻥ ﻟﻸﺑﻳﺽ ﺭﻏﻡ ﺻﻐﺭ ﺳﻧﻪ ﻧﺗﻳﺟﺔ ﺗﻌﺭﺿﻪ‬
‫ﻟﺻﺩﻣﺔ ﻓﻲ ﺣﺎﺩﺙ ﺳﻳﺭ ﻋﻧﺩﻣﺎ ﻧﻅﺭ ﺧﻠﻔﻪ ﻭﺗﻔﺎﺟﺊ ﺑﻭﺟﻭﺩ ﺍﻟﺳﻳﺎﺭﺓ‬
‫ﺭﻏﻡ ﺃﻧﻬﺎ ﺗﻭﻗﻔﺕ ﻭﻟﻡ ﺗﺻﺑﻪ‪.‬‬
‫ﺃﻧﻭﺍﻉ ﺍﻟﺻﺩﻣﺔ‪:‬‬
‫‪ .1‬ﺍﻟﺻﺩﻣﺔ ﺍﻟﻌﺻﺑﻳﺔ‪ :‬ﺗﻧﺗﺞ ﻟﻌﺩﻡ ﻣﻘﺩﺭﺓ ﺍﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ ﻋﻠﻰ ﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻰ‬
‫ﺍﻷﻭﻋﻳﺔ ﺍﻟﺩﻣﻭﻳﺔ ﻣﻣﺎ ﻳﺅﺩﻱ ﻻﺗﺳﺎﻋﻬﺎ ﻭﻋﺩﻡ ﺍﻧﺿﺑﺎﻁﻬﺎ ﻭﻋﺩﻡ ﺍﻧﺗﻅﺎﻡ ﺗﻭﺯﻳﻊ‬
‫ﺍﻟﺩﻡ ﺑﺎﻟﺟﺳﻡ‪.‬‬
‫‪ .2‬ﺍﻟﺻﺩﻣﺔ ﺍﻟﺗﺭﻓﻳﻪ‪ :‬ﺗﻧﺗﺞ ﻟﻔﻘﺩﺍﻥ ﻛﻣﻳﺎﺕ ﻣﻥ ﺍﻟﺩﻡ ﺃﻭ ﺍﻟﺑﻼﺯﻣﺎ ﻧﺗﻳﺟﺔ ﺍﻟﺣﺭﻭﻕ‪.‬‬
‫‪ .3‬ﺍﻟﺻﺩﻣﺔ ﺍﻟﻘﻠﺑﻳﺔ‪ :‬ﻧﺗﻳﺟﺔ ﻓﺷﻝ ﺍﻟﻘﻠﺏ ﻳﺿﺦ ﻛﻣﻳﺎﺕ ﻛﺎﻓﻳﺔ ﻣﻥ ﺍﻟﺩﻡ ﻟﻸﻋﺿﺎء‬
‫ﺍﻟﺣﻳﻭﻳﺔ‪.‬‬
‫‪ .4‬ﺍﻟﺻﺩﻣﺔ ﺍﻟﺗﺣﺳﺳﻳﺔ‪ :‬ﻭﻫﻲ ﻛﺭﺩ ﻓﻌﻝ ﻧﺗﻳﺟﺔ ﺩﺧﻭﻝ ﺟﺳﻡ ﻏﺭﻳﺏ ﻟﺟﺳﻡ‬
‫ﺍﻹﻧﺳﺎﻥ‪.‬‬
‫‪ .5‬ﺍﻟﺻﺩﻣﺔ ﺍﻻﻧﺗﺎﻧﻳﺔ‪ :‬ﻧﺗﻳﺟﺔ ﻟﺩﻭﺭﺍﻥ ﺍﻟﺳﻣﻭﻡ ﻭﺍﻟﺟﺭﺍﺛﻳﻡ ﺑﺎﻟﺩﻡ‪.‬‬
‫ﺃﻋﺭﺍﺽ ﺍﻟﺻﺩﻣﺔ ‪:‬‬
‫‪ .1‬ﺷﺣﻭﺏ ﻋﺎﻡ ﺧﺎﺻﺔ ﺑﺎﻟﻭﺟﻪ‪.‬‬
‫‪ .2‬ﺍﻟﺷﻌﻭﺭ ﺑﺎﻟﺑﺭﻭﺩﺓ ﻭﻋﺭﻕ ﺑﺎﺭﺩ‪.‬‬
‫‪ .3‬ﻭﺟﻭﺩ ﺑﻘﻊ ﻋﻠﻰ ﺍﻟﺟﻠﺩ‪.‬‬
‫‪ .4‬ﻧﺑﺽ ﺳﺭﻳﻊ ﻭﻏﻳﺭ ﻣﻧﺗﻅﻡ‪.‬‬
‫‪ .5‬ﺗﻧﻔﺱ ﺳﻁﺣﻲ ﻭﺳﺭﻳﻊ ﻓﻲ ﻣﺣﺎﻭﻟﺔ ﺗﻌﻭﻳﺽ ﻧﻘﺹ ﺍﻷﻛﺳﺟﻳﻥ ﺍﻟﺣﺎﺻﻝ‪.‬‬
‫‪ .6‬ﺍﻟﺷﻌﻭﺭ ﺍﻟﻌﺎﻡ ﺑﺎﻟﺿﻌﻑ‪.‬‬
‫‪ .7‬ﺍﺿﻁﺭﺍﺑﺎﺕ ﺫﻫﻧﻳﺔ ﻭﻗﻠﻕ ﻋﺎﻡ‪.‬‬
‫‪ .8‬ﻫﺑﻭﻁ ﺿﻐﻁ ﺍﻟﺩﻡ ﻭﺩﺭﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﺻﺩﻣﺔ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .1‬ﻻ ﺗﻐﻁﻳﻪ ﺑﺭﺩﺍء ﻛﺛﻳﻑ ﻟﻠﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺩﺭﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ‪.‬‬

‫‪ .2‬ﻻ ﺗﻌﻁﻪ ﺃﻱ ﺷﻲء ﻳﺷﺭﺑﻪ ﻗﺑﻝ ﺃﻥ ﻳﺳﺗﺭﺧﻲ‪.‬‬
‫‪ .3‬ﺍﻻﺳﺗﻠﻘﺎء ﻭﺭﻓﻊ ﺳﺎﻗﻳﻪ ﺃﻋﻠﻰ ﻣﻥ ﻣﺳﺗﻭﻯ ﺍﻟﻘﻠﺏ‪.‬‬
‫‪ .4‬ﺗﺄﻣﻳﻥ ﺍﻷﻛﺳﺟﻳﻥ ﺍﻟﻼﺯﻡ‪.‬‬
‫‪ .5‬ﺗﻬﺩﺋﺔ ﺍﻟﻣﺻﺎﺏ ﻧﻔﺳﻳﺎ ً ﻭﻁﻣﺄﻧﺗﻪ‪.‬‬
‫ﺗﻌﺭﻳﻑ ﺍﻟﺻﺭﻉ‪:‬‬
‫ﻫﻭ ﺷﺣﻧﺎﺕ ﻛﻬﺭﺑﺎﺋﻳﺔ ﺯﺍﺋﺩﺓ ﺑﺎﻟﺩﻣﺎﻍ ﺗﻅﻬﺭ ﻋﻠﻰ ﺷﻛﻝ ﺣﺭﻛﺎﺕ ﻻ ﺇﺭﺍﺩﻳﺔ ﺃﻭ‬
‫ﻏﻳﺑﻭﺑﺔ ﻭﻫﻭ ﻣﻥ ﺃﻣﺭﺍﺽ ﺍﻟﺟﻬﺎﺯ ﺍﻟﻌﺻﺑﻲ ﻷﺳﺑﺎﺏ ﻭﺭﺍﺛﻳﺔ ﺃﻭ ﺇﺻﺎﺑﺔ ﺑﺎﻟﺭﺃﺱ‪.‬‬
‫ﺃﻋﺭﺍﺽ ﺍﻟﺻﺭﻉ‪:‬‬
‫‪ .1‬ﻓﻘﺩﺍﻥ ﻣﻔﺎﺟﺊ ﻟﻠﻭﻋﻲ ﻭﺍﻟﺳﻘﻭﻁ ﻋﻠﻰ ﺍﻷﺭﺽ‪.‬‬
‫‌ﺃ‪ .‬ﺗﺷﻧﺞ ﺃﺟﺯﺍء ﺍﻟﺟﺳﻡ ﻭﺗﺻﻠﺑﻪ ﻭﺗﻭﻗﻑ ﺍﻟﺗﻧﻔﺱ‪.‬‬
‫ﺍﺯﺭﻗﺎﻕ ﺍﻟﺷﻔﺗﻳﻥ‬
‫ﺻﻌﻭﺑﺔ ﺍﻟﺗﻧﻔﺱ ﻭﻅﻬﻭﺭ ﺍﻟﺯﺑﺩ ﻭﻗﺩ ﻳﺷﺎﻫﺩ ﺍﻟﺩﻡ ﻧﺗﻳﺟﺔ ﻋﺽ ﺍﻟﻠﺳﺎﻥ‪.‬‬
‫‪ .2‬ﺍﻟﺗﺑﻭﻝ ﺍﻟﻼﺇﺭﺍﺩﻱ ﻧﺗﻳﺟﺔ ﻋﺩﻡ ﺍﻟﺳﻳﻁﺭﺓ ﻋﻠﻰ ﺍﻷﺣﺷﺎء ﻭﺍﻟﺑﻁﻥ ﻧﺗﻳﺟﺔ‬
‫ﺍﻟﺗﺷﻧﺞ‪.‬‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﺻﺭﻉ‪:‬‬
‫‪ .1‬ﺣﻣﻠﻪ ﻭﻋﺩﻡ ﺗﺭﻛﻪ ﻳﺳﻘﻁ‪.‬‬
‫‪ .2‬ﻓﺣﺹ ﺍﻟﻧﺑﺽ ﻭﺍﻟﺗﻧﻔﺱ ﻭﻓﺗﺢ ﻣﺟﺭﻯ ﺍﻟﺗﻧﻔﺱ ﻟﻠﻣﺣﺎﻓﻅﺔ ﻋﻠﻳﻪ ﻭﻋﻠﻰ ﻭﺿﻌﻳﺔ‬
‫ﺍﻟﻠﺳﺎﻥ‪.‬‬
‫‪ .3‬ﻋﺩﻡ ﺍﺳﺗﻌﻣﺎﻝ ﺍﻟﻌﻧﻑ ﻷﻧﻪ ﻗﺩ ﻳﺅﺩﻯ ﻟﻠﻛﺳﺭ‪.‬‬
‫ﺇﻣﺎﻟﺗﻪ ﻟﻠﺟﻬﺔ ﺍﻟﻳﺳﺭﻯ ﻻﺣﺗﻣﺎﻝ ﺃﻥ ﻳﺗﻘﻳﺄ ﺧﻼﻝ ﺍﻟﻐﻳﺑﻭﺑﺔ‬
‫‪ .4‬ﻧﻘﻠﻪ ﻟﻠﻣﺳﺗﺷﻔﻰ ﺧﺎﺻﺔ ﻓﻲ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻣﺗﻛﺭﺭﺓ‪.‬‬
‫ﺗﻌﺭﻳﻑ ﺍﻟﺗﻌﺏ‪:‬‬
‫‪applicable copyright law.‬‬

‫ﺭﺩﺓ ﻓﻌﻝ ﺟﺳﺩﻳﺔ ﻁﺑﻳﻌﻳﺔ ﻟﺣﺎﺟﺔ ﺍﻟﺟﺳﻡ ﻟﻠﺭﺍﺣﺔ ﻭﺍﻟﻬﺩﻭء ﻭﻗﺩ ﻳﻛﻭﻥ ﺇﻧﺫﺍﺭ‬
‫ﻟﺑﺩﺍﻳﺔ ﻣﺭﺽ ﻣﺛﻝ ﺍﻷﻣﺭﺍﺽ ﺍﻟﻘﻠﺑﻳﺔ ﻭﻫﻭ ﺍﺳﺗﻧﺯﺍﻑ ﻹﻣﻛﺎﻧﻳﺔ ﺍﻟﺟﺳﻡ ﺍﻟﻌﺿﻠﻳﺔ‬
‫ﻭﺍﻟﻔﻛﺭﻳﺔ ﻭﺷﻌﻭﺭ ﺑﺎﻟﺿﻌﻑ ﺍﻟﻌﺎﻡ‪.‬‬
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 ‫ﻣﺎ ﻫﻭ ﺗﺄﺛﻳﺭ ﺍﻟﻘﻬﻭﺓ ﻋﻠﻰ ﺍﻟﺷﻌﻭﺭ ﺑﺎﻟﺗﻌﺏ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻛﺛﻳﺭ ﻣﻥ ﺍﻟﻧﺎﺱ ﻳﻌﺗﻘﺩﻭﻥ ﺃﻥ ﺍﻟﻘﻬﻭﺓ ﺗﻌﻁﻳﻧﺎ ﺍﻟﻧﺷﺎﻁ ﺍﻟﻼﺯﻡ ﻟﻣﻣﺎﺭﺳﺔ ﺃﻋﻣﺎﻟﻧﺎ‬

‫ﺍﻟﻳﻭﻣﻳﺔ ﻟﻛﻧﻬﺎ ﺑﺎﻟﺣﻘﻳﻘﺔ ﺗﻘﻭﻡ ﺑﺗﺧﺩﻳﺭ ﺍﻟﺷﻌﻭﺭ ﺑﺎﻟﺗﻌﺏ ﻭﻓﻲ ﺃﻭﻝ ﻓﺭﺻﺔ ﺗﺳﻣﺢ‬
‫ﻳﻧﻔﺟﺭ ﺍﻟﺗﻌﺏ ﻭﺍﻹﺭﻫﺎﻕ ﺍﻟﺣﺎﺩ ﺍﻟﺫﻱ ﻗﺩ ﻳﺻﻝ ﺑﺻﺎﺣﺑﻪ ﻟﻣﺭﺣﻠﺔ ﺍﻻﻧﻬﻳﺎﺭ ﺍﻟﻌﺻﺑﻲ‪.‬‬
‫ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺍﻟﺗﻌﺏ‪:‬‬
‫‪ .1‬ﺗﻧﺎﻭﻝ ﺍﻟﻭﺟﺑﺎﺕ ﺍﻟﺛﻼﺛﺔ ﺍﻟﺭﺋﻳﺳﻳﺔ ﻋﻠﻰ ﺍﻷﻗﻝ ﻭﺗﻧﺎﻭﻝ ﻭﺟﺑﺔ ﻏﺫﺍﺋﻳﺔ ﻣﺗﻛﺎﻣﻠﺔ‬
‫ﻛﻝ ﻣﺭﺓ‪.‬‬
‫‪ .2‬ﺗﺟﻧﺏ ﺷﺭﺏ ﺍﻟﻘﻬﻭﺓ ﺃﻭ ﺍﻟﻛﺣﻭﻝ‪.‬‬
‫‪ .3‬ﺗﺟﻧﺏ ﺗﻧﺎﻭﻝ ﺣﺑﻭﺏ ﺍﻟﻣﻧﺑﻬﺎﺕ‪.‬‬
‫‪ .4‬ﻋﺩﻡ ﺇﺭﻫﺎﻕ ﺍﻟﺟﺳﻡ ﺑﺎﻟﻌﻣﻝ ﺍﻟﻌﺿﻠﻲ ﺃﻭ ﺍﻟﺗﻔﻛﻳﺭ ﻭﺇﻋﻁﺎءﻩ ﺍﻟﻭﻗﺕ ﺍﻟﻼﺯﻡ‬
‫ﻟﺭﺍﺣﺗﻪ‪.‬‬
‫‪ .5‬ﺍﻟﺗﺧﻁﻳﻁ ﺍﻟﻌﻣﻠﻲ ﻭﺍﻟﺗﻭﺯﻳﻊ ﺍﻟﺻﺣﻳﺢ ﻟﻠﻭﻗﺕ‪.‬‬
‫ﺗﻌﺭﻳﻑ ﺍﻟﺻﺩﺍﻉ‪:‬‬
‫ﻫﻭ ﺍﻟﺷﻌﻭﺭ ﺑﺎﻷﻟﻡ ﺑﺎﻟﺟﺑﻬﺔ ﺃﻭ ﺍﻟﺻﺩﻍ ﺃﻭ ﻗﺭﺏ ﺍﻟﻌﻳﻧﻳﻥ ﺃﻭ ﻓﻲ ﻣﺅﺧﺭﺓ‬
‫ﺍﻟﺭﺃﺱ ﻭﻗﺩ ﻳﻧﺗﺷﺭ ﻷﺣﺩ ﺃﺟﺯﺍء ﺍﻟﻭﺟﻪ ﻭﻗﺩ ﻳﺻﺎﺣﺑﻪ ﺃﻧﻭﺍﻉ ﺃﺧﺭﻯ ﻣﻥ ﺍﻷﻟﻡ‬
‫ﻛﺎﻟﻐﺛﻳﺎﻥ ﻭﺍﻟﺗﻘﻳﺅ ﻭﺍﺿﻁﺭﺍﺑﺎﺕ ﺍﻟﻣﺯﺍﺝ‪.‬‬
‫ﺃﻧﻭﺍﻉ ﺍﻟﺻﺩﺍﻉ‪:‬‬
‫‪ .1‬ﺻﺩﺍﻉ ﻋﺿﻭﻱ‪:‬‬
‫‪ -‬ﻳﺣﺩﺙ ﻧﺗﻳﺟﺔ ﺍﻹﺻﺎﺑﺔ ﺍﻟﻌﺿﻭﻳﺔ‪.‬‬
‫‪ -‬ﺃﻣﺭﺍﺽ ﺗﺳﺑﺏ ﺍﻻﺣﺗﻘﺎﻥ ﺍﻟﺩﻣﻭﻱ ﺑﺎﻟﺭﺃﺱ ﻣﺛﻝ ﺍﻷﻭﺭﺍﻡ ﺍﻟﺩﻣﺎﻏﻳﺔ‪.‬‬
‫‪ -‬ﺍﺭﺗﻔﺎﻉ ﺿﻐﻁ ﺍﻟﺩﻡ ﺍﻟﻛﺑﻳﺭ‬
‫‪ -‬ﺍﺿﻁﺭﺍﺑﺎﺕ ﺃﻋﺿﺎء ﺍﻟﺟﺳﻡ ﻛﺎﻟﺗﻲ ﺗﺣﺩﺙ ﻓﻲ ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﻌﻳﻥ‪.‬‬
‫ﺏ‪ .‬ﺍﻷﺫﻥ ﺍﻟﻭﺳﻁﻰ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺍﻟﺗﻬﺎﺏ ﺍﻟﺟﻳﻭﺏ ﺍﻷﻧﻔﻳﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺩ‪ .‬ﺍﻹﻣﺳﺎﻙ‪.‬‬
‫ﺭ‪ .‬ﻣﺷﺎﻛﻝ ﺍﻷﺳﻧﺎﻥ ﻭﺍﻟﻠﺛﺔ‪.‬‬
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 ‫ﻉ‪ .‬ﺻﺩﺍﻉ ﻣﺎ ﻗﺑﻝ ﺍﻟﺣﻳﺽ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﺻﺩﺍﻉ ﻏﻳﺭ ﻋﺿﻭﻱ‪:‬‬

‫‪ -‬ﻗﺩ ﻳﻧﺷﺄ ﺑﺳﺑﺏ ﺗﺑﺩﻻﺕ ﻓﻳﺯﻳﻭﻟﻭﺟﻳﺔ ﺑﺎﻷﻭﻋﻳﺔ ﺍﻟﺩﻣﻭﻳﺔ ﻣﺛﻼً ﺃﻭ ﺑﺎﻟﻌﺿﻼﺕ‬
‫ﻭﻣﻥ ﺃﺷﻬﺭ ﺃﻧﻭﺍﻋﻪ ﺷﻳﻭﻋﺎ ً ﻫﻲ‪:‬‬
‫ﺻﺩﺍﻉ ﺍﻟﺷﻘﻳﻘﺔ‪.‬‬ ‫‌ﺃ‪.‬‬
‫ﺏ‪ .‬ﺻﺩﺍﻉ ﺍﻟﺗﻭﺗﺭ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺍﻟﺻﺩﺍﻉ ﺍﻟﻌﻧﻘﻭﺩﻱ‪.‬‬

‫ﻁﺭﻕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻳﺔ‪:‬‬

‫‪ .1‬ﻓﺣﺹ ﺿﻐﻁ ﺍﻟﺩﻡ ﻷﻧﻪ ﻳﻣﻧﻊ ﺇﻋﻁﺎﺋﻪ ﺃﻱ ﻣﺳﻛﻧﺎﺕ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﺿﻐﻁ ﻣﺭﺗﻔﻊ‪.‬‬
‫‪ .2‬ﺍﺳﺗﺛﻧﺎء ﺃﻱ ﺃﺳﺑﺎﺏ ﺟﺎﺩﺓ ﺃﻭ ﺧﻁﻳﺭﺓ ﻟﻬﺫﺍ ﺍﻟﺻﺩﺍﻉ ﻣﺛﻝ ﻋﺩﻡ ﻭﺟﻭﺩ ﺍﺭﺗﻔﺎﻉ‬
‫ﺿﻐﻁ ﺍﻟﺩﻡ ﺃﻭ ﺟﻠﻁﺔ ﺣﺎﻟﻳﺔ‪.‬‬
‫‪ .3‬ﺇﺭﺍﺣﺔ ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫ﺭﺍﺑﻌﺎ ً‪ :‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﻬﺿﻣﻲ‪:‬‬
‫ﻭﻅﻳﻔﺗﻪ ﺗﺯﻭﻳﺩ ﺍﻟﺟﺳﻡ ﺑﺎﻟﻐﺫﺍء ﻭﻁﺭﺡ ﺍﻟﻔﺿﻼﺕ ﻟﻠﺧﺎﺭﺝ‪.‬‬
‫ﺃﻗﺳﺎﻣﻪ‪:‬‬
‫‪ .1‬ﺍﻟﻔﻡ‪ :‬ﻭﻫﻭ ﺍﻟﻣﺩﺧﻝ ﻭﻳﺗﺄﻟﻑ ﻣﻥ ﺍﻟﺷﻔﺗﻳﻥ ﻭﺍﻟﻠﺳﺎﻥ ﻭﺍﻷﺳﻧﺎﻥ ﻭﺗﺗﻡ ﻋﻣﻠﻳﺔ‬
‫ﺍﻟﻁﺣﻥ ﻭﺍﻟﺗﻘﻁﻳﻊ ﻟﻠﻁﻌﺎﻡ ﻓﻳﻪ‪.‬‬
‫‪ .2‬ﺍﻟﺑﻠﻌﻭﻡ‪ :‬ﻳﻣﺗﺩ ﻣﻥ ﺍﻟﻔﻡ ﻟﻠﻣﺭﻱء‪.‬‬
‫‪ .3‬ﺍﻟﻣﺭﻱء‪ :‬ﺃﻧﺑﻭﺏ ﺭﺧﻭ ﻁﻭﻟﻪ ‪25‬ﺳﻡ ﻭﻳﺗﺣﺭﻙ ﻟﺩﻓﻊ ﺍﻟﻁﻌﺎﻡ ﻟﻠﻣﻌﺩﺓ‪.‬‬
‫‪ .4‬ﺍﻟﻣﻌﺩﺓ‪ :‬ﻋﺿﻭ ﻋﺿﻠﻲ ﺗﺳﺎﻋﺩ ﺣﺭﻛﺗﻬﺎ ﻭﺍﻟﻌﺻﺎﺭﺓ ﺍﻟﻣﻭﺟﻭﺩﺓ ﺑﻬﺎ ﻋﻠﻰ‬
‫ﻋﻣﻠﻳﺔ ﺍﻟﻬﺿﻡ ﻭﻳﺑﻘﻰ ﺍﻟﻁﻌﺎﻡ ﺑﻬﺎ ﻣﻥ ‪ 4-3‬ﺳﺎﻋﺎﺕ‪.‬‬
‫‪ .5‬ﺍﻷﻣﻌﺎء ﺍﻟﺩﻗﻳﻘﺔ‪ :‬ﺳﻣﻳﺕ ﺑﺎﻟﺩﻗﻳﻘﺔ ﻟﺻﻐﺭ ﻗﻁﺭﻫﺎ ﺑﺎﻟﻧﺳﺑﺔ ﻟﻠﻐﻠﻳﻅﺔ ﻭﺗﺗﻡ ﺑﻬﺎ‬
‫‪applicable copyright law.‬‬

‫ﻋﻣﻠﻳﺔ ﺍﻟﻬﺿﻡ ﺍﻷﺧﻳﺭﺓ ﻭﺗﺗﻛﻭﻥ ﻣﻥ‪:‬‬

‫‌ﺃ‪ .‬ﺍﻹﺛﻧﻰ ﻋﺷﺭ ﻁﻭﻟﻪ ‪ 12‬ﺇﻧﺵ‪.‬‬
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 ‫ﺏ‪ .‬ﺍﻟﺻﺎﺋﻣﻲ ﻭﺍﻟﻠﻔﺎﺋﻔﻲ ﻁﻭﻟﻪ ‪ 23‬ﻗﺩﻡ‪.‬‬
‫‌‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .6‬ﺍﻷﻣﻌﺎء ﺍﻟﻐﻠﻳﻅﺔ‪ :‬ﻁﻭﻟﻬﺎ ﺣﻭﺍﻟﻲ ‪ 5‬ﺃﻗﺩﺍﻡ ﺗﺗﻛﻭﻥ ﻓﻳﻬﺎ ﺍﻟﻔﺿﻼﺕ ﻭﻳﻣﺗﺹ‬

‫ﻓﻳﻬﺎ ﺍﻟﻣﺎء ﻭﺗﺗﻛﻭﻥ ﻣﻥ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﻘﻭﻟﻭﻥ‪.‬‬
‫ﺏ‪ .‬ﺍﻟﻣﺳﺗﻘﻳﻡ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻓﺗﺣﺔ ﺍﻟﺷﺭﺝ‪.‬‬
‫ﻣﻠﺣﻘﺎﺕ ﺍﻟﺟﻬﺎﺯ ﺍﻟﻬﺿﻣﻲ‪:‬‬
‫‪ .1‬ﺍﻟﻛﺑﺩ‪ :‬ﻭﻳﻘﻊ ﺑﺎﻟﺟﺯء ﺍﻟﻌﻠﻭﻱ ﺍﻷﻳﻣﻥ ﻟﻠﺑﻁﻥ ﻭﻳﻘﻭﻡ ﺑﺗﺧﺯﻳﻥ ﺍﻟﻣﻭﺍﺩ‬
‫ﺍﻟﻣﻬﺿﻭﻣﺔ ﻛﺎﻟﺳﻛﺭﻳﺎﺕ ﻭﺍﻟﺑﺭﻭﺗﻳﻧﺎﺕ ﻭﻳﻔﺭﺯ ﺍﻟﻌﺻﺎﺭﺓ ﺍﻟﺻﻔﺭﺍء ﺍﻟﻣﺳﺎﻋﺩﺓ‬
‫ﻋﻠﻰ ﺍﻟﻬﺿﻡ‪.‬‬
‫‪ .2‬ﺍﻟﻣﺭﺍﺭﺓ‪ :‬ﺗﺣﺕ ﺍﻟﻛﺑﺩ ﺷﻛﻠﻬﺎ ﻣﺛﻝ ﺣﺑﺔ ﺍﻷﺟﺎﺹ‪.‬‬
‫‪ .3‬ﺍﻟﺑﻧﻛﺭﻳﺎﺱ‪ :‬ﻏﺩﺓ ﺻﻠﺑﺔ ﺃﻳﺿﺎ ً ﺗﺣﺕ ﺍﻟﻛﺑﺩ ﻣﻥ ﺍﻟﺧﻠﻑ ﺗﺳﺎﻋﺩ ﻋﻠﻰ ﻋﻣﻠﻳﺔ‬
‫ﺍﻟﻬﺿﻡ ﻭﺗﻔﺭﺯ ﻫﺭﻣﻭﻥ ﺍﻷﻧﺳﻭﻟﻳﻥ ﺍﻟﻣﺳﺅﻭﻝ ﻋﻠﻰ ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﻣﻌﺩﻝ‬
‫ﺍﻟﺳﻛﺭ ﻓﻲ ﺍﻟﺩﻡ‪.‬‬
‫‪ .4‬ﺍﻟﺯﺍﺋﺩﺓ ﺍﻟﺩﻭﺩﻳﺔ‪ :‬ﺃﻧﺑﻭﺏ ﺻﻐﻳﺭ ﻣﻐﻠﻕ ﻣﻥ ﺟﻬﺔ ﻭﺍﺣﺩﺓ ﻭﻣﻔﺗﻭﺡ ﻋﻠﻰ‬
‫ﺍﻟﻘﻭﻟﻭﻥ ﻁﻭﻟﻪ ‪7‬ﺳﻡ ﻭﻫﻲ ﻋﺭﺿﻪ ﻟﻼﻟﺗﻬﺎﺑﺎﺕ ﻭﺍﻻﻧﺳﺩﺍﺩ ﺑﺳﻬﻭﻟﺔ ﻣﻣﺎ‬
‫ﻳﺳﺑﺏ ﺃﻟﻡ ﻭﺧﻁﺭ‪.‬‬

‫ﺍﻟﺗﻐﺫﻳﺔ ﺍﻟﺳﻠﻳﻣﺔ ‪:‬‬

‫ﺇﻥ ﺍﻟﺗﻐﺫﻳﺔ ﺍﻟﺳﻠﻳﻣﺔ ﻣﻬﻣﺔ ﺟﺩﺍً ﻷﻧﻬﺎ ﺍﻟﺗﻲ ﺗﺑﻘﻳﻙ ﻋﻠﻰ ﺍﻟﺣﻳﺎﺓ ﻭﺗﺟﻌﻝ ﺍﻹﻧﺳﺎﻥ‬
‫ﻳﻧﻣﻭ ﺑﺻﺣﺔ ﺟﻳﺩﺓ ﻟﺫﻟﻙ ﻧﻼﺣﻅ ﺃﻥ ﺍﻟﺟﺳﻡ ﺍﻟﺳﻠﻳﻡ ﺳﺑﺑﻪ ﺗﻐﺫﻳﺔ ﺳﻠﻳﻣﺔ ﻭﻟﻛﻝ ﻧﻭﻉ ﻣﻥ‬
‫ﺍﻟﻁﻌﺎﻡ ﻓﺎﺋﺩﺓ ﻣﻌﻳﻧﺔ ﻻ ﻳﻣﻛﻥ ﺍﻟﺗﺧﻠﻲ ﻋﻧﻬﺎ ﻭﺇﻻ ﺣﺩﺙ ﻟﺩﻳﻧﺎ ﻧﻘﺹ ﻭﺧﻠﻝ ﺑﺎﻟﺗﻭﺍﺯﻥ‬
‫ﺍﻟﻐﺫﺍﺋﻲ ﻗﺩ ﺗﻧﺗﺞ ﻋﻧﻪ ﺃﻋﺭﺍﺽ ﻣﻌﻳﻧﺔ ﺗﺅﺩﻱ ﻟﻸﻣﺭﺍﺽ ﺃﻭ ﺍﻟﻭﻓﺎﺓ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺃﻧﻭﺍﻉ ﺍﻟﻁﻌﺎﻡ‪:‬‬

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 ‫‪ .1‬ﻁﻌﺎﻡ ﻳﻣﺩﻧﺎ ﺑﺎﻟﻁﺎﻗﺔ‪ :‬ﻓﺎﺋﺩﺗﻪ ﻟﻳﺗﺣﺭﻙ ﺍﻟﺟﺳﻡ ﻭﻳﺑﻘﻳﻪ ﺩﺍﻓﺊ ﻭﻫﻲ ﻣﻭﺍﺩ ﺳﻬﻠﺔ‬
‫ﺍﻟﻬﺿﻡ ﻭﻳﻣﻛﻥ ﺗﺧﺯﻳﻧﻬﺎ ﻟﻣﺩﺓ ﻁﻭﻳﻠﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﺻﺎﺩﺭﻩ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﺣﺑﻭﺏ ﻣﺛﻝ ﺍﻷﺭﺯ ﻭﺍﻟﺑﺭﻏﻝ ﻭﺍﻟﻔﺭﻳﻛﺔ‪.‬‬
‫ﺏ‪ .‬ﺍﻟﺳﻛﺭ ﻣﺛﻝ ﺍﻟﻣﺭﺑﻰ ﻭﺍﻟﺣﻠﻭﻳﺎﺕ ﻭﺍﻟﻌﺳﻝ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺍﻟﺩﻫﻭﻥ ﻣﺛﻝ ﺍﻟﺯﺑﺩﺓ ﻭﺍﻟﺳﻣﻧﺔ ﻭﺍﻟﺯﻳﻭﺕ‪.‬‬
‫ﻣﺿﺎﺭ ﺍﻹﻛﺛﺎﺭ ﻣﻧﻪ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﺳﻣﻧﺔ ﻷﻧﻧﺎ ﻻ ﻧﺳﺗﻬﻠﻙ ﻛﻝ ﺍﻟﻁﺎﻗﺔ ﺍﻟﺗﻲ ﺗﺯﻭﺩﻧﺎ ﺑﻬﺎ‪.‬‬
‫ﺏ‪ .‬ﺗﻌﺛﺭ ﻋﻣﻠﻳﺔ ﺍﻟﻧﻣﻭ ﻷﻥ ﺍﻟﻣﻌﺩﺓ ﺗﻣﺗﻠﺊ ﺩﻭﻥ ﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﺑﺎﻗﻲ ﺃﻧﻭﺍﻉ‬
‫‌‬
‫ﺍﻟﻁﻌﺎﻡ ﺍﻷﺧﺭﻯ‪.‬‬
‫ﺝ‪ .‬ﻣﺷﺎﻛﻝ ﺍﻷﺳﻧﺎﻥ ﺧﺎﺻﺔ ﻣﻥ ﺍﻟﺳﻛﺭ‪.‬‬
‫‪ .2‬ﻁﻌﺎﻡ ﺍﻟﻧﻣﻭ ﻭﺍﻟﺑﻧﺎء‪ :‬ﻓﺎﺋﺩﺗﻪ ﻟﻠﻌﺿﻼﺕ ﻭﺍﻟﺟﻠﺩ ﻭﺍﻟﻣﺦ ﻭﺇﻋﺎﺩﺓ ﺑﻧﺎء ﺍﻟﺧﻼﻳﺎ‬
‫ﺍﻟﻣﻳﺗﺔ ﻭﺗﺟﺩﻳﺩ ﺍﻷﻧﺳﺟﺔ ﻭﻟﻛﻥ ﺛﻣﻧﻪ ﻏﺎﻟﻲ‪.‬‬
‫ﻣﺻﺎﺩﺭﻩ‪:‬‬
‫‌ﺃ‪ .‬ﻣﺻﺎﺩﺭ ﺣﻳﻭﺍﻧﻳﺔ‪ :‬ﻣﺛﻝ ﺍﻟﺣﻠﻳﺏ ﻭﺍﻟﻠﺑﻥ ﻭﺍﻟﺑﻳﺽ ﻭﺍﻟﻠﺣﻭﻡ ﻭﺍﻟﺩﺟﺎﺝ ﻭﺍﻟﺳﻣﻙ‪.‬‬
‫ﺏ‪ .‬ﻣﺻﺎﺩﺭ ﻧﺑﺎﺗﻳﺔ‪ :‬ﻣﺛﻝ ﺍﻟﻌﺩﺱ ﻭﺍﻟﻔﻭﻝ ﻭﺍﻟﺑﺎﺯﻻء ﻭﺍﻟﻔﺎﺻﻭﻟﻳﺎ ﻭﺍﻟﻣﻛﺳﺭﺍﺕ‪.‬‬
‫‌‬
‫ﻋﻼﻣﺎﺕ ﺗﺩﻝ ﻋﻠﻰ ﻫﺫﻩ ﺍﻟﻣﻭﺍﺩ‪:‬‬
‫ﺿﻌﻑ ﺍﻟﺷﻬﻳﺔ ﻣﻣﺎ ﻳﺅﺩﻱ ﻟﻧﻘﺹ ﺍﻟﻭﺯﻥ‪.‬‬ ‫‌ﺃ‪.‬‬
‫ﺍﺭﺗﺧﺎء ﺍﻟﻌﺿﻼﺕ ﻭﺑﻁﻲء ﺍﻟﻛﻼﻡ ﻭﺍﻟﻣﺷﻲ‪.‬‬ ‫ﺏ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﺍﻹﺳﻬﺎﻝ‪.‬‬
‫‪ .3‬ﻁﻌﺎﻡ ﺍﻟﻭﻗﺎﻳﺔ‪ :‬ﻓﺎﺋﺩﺗﻪ ﻳﺣﻣﻲ ﺍﻟﺟﺳﻡ ﻣﻥ ﺍﻷﻣﺭﺍﺽ ﻭﻳﺳﺎﻋﺩ ﻋﻠﻰ ﺷﻔﺎءﻩ‬
‫ﺳﺭﻳﻌﺎ ً‪.‬‬
‫ﻣﺻﺎﺩﺭﻩ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﻭﺭﻗﻳﺎﺕ‪ :‬ﻣﺛﻝ ﺍﻟﺳﺑﺎﻧﺦ ﻭﺍﻟﻣﻠﻭﺧﻳﺔ‪.‬‬
‫ﺏ‪ .‬ﺍﻟﺣﻣﺿﻳﺎﺕ‪ :‬ﻣﺛﻝ ﺍﻟﺑﺭﺗﻘﺎﻝ ﻭﺍﻟﻠﻳﻣﻭﻥ‪.‬‬
‫‌‬
‫‪applicable copyright law.‬‬

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 ‫ﺗﻌﺭﻳﻑ ﺍﻟﺗﻧﻅﻳﻑ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻫﻭ ﺧﻠﻭ ﺍﻟﺷﻲء ﻣﻥ ﺍﻷﺗﺭﺑﺔ ﻭﺍﻷﻭﺳﺎﺥ ﻭﺍﻟﺑﻘﻊ ﺍﻟﻅﺎﻫﺭﺓ ﻟﻠﻌﻳﺎﻥ‪.‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﺗﻌﻘﻳﻡ‪:‬‬
‫ﻫﻭ ﺧﻠﻭ ﺍﻟﺷﻲء ﻣﻥ ﺍﻷﺣﻳﺎء ﺍﻟﻣﺟﻬﺭﻳﺔ ﺍﻟﻣﺳﺑﺑﺔ ﻟﻸﻣﺭﺍﺽ‪.‬‬

‫ﻣﺗﻁﻠﺑﺎﺕ ﻋﻣﻠﻳﺔ ﺍﻟﺗﻧﻅﻳﻑ‪:‬‬

‫‪ .1‬ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﻣﺎء ﺍﻟﻣﺳﺗﺧﺩﻡ ﺧﺎﻟﻲ ﻣﻥ ﺍﻟﺷﻭﺍﺋﺏ ﻭﺍﻟﻣﻌﺎﺩﻥ ﺍﻟﺳﺎﻣﺔ ﻭﺍﻷﺣﻳﺎء‬
‫ﺍﻟﻣﺟﻬﺭﻳﺔ‪.‬‬
‫‪ .2‬ﺇﺯﺍﻟﺔ ﺷﻭﺍﺋﺏ ﻋﻥ ﺍﻷﺷﻳﺎء ﺍﻟﻣﺭﺍﺩ ﻏﺳﻠﻬﺎ‪.‬‬
‫‪ .3‬ﺍﻟﺗﻐﻁﻳﺱ ﺑﺎﻟﻣﺎء ﺍﻟﺣﺎﺭ‪.‬‬
‫‪ .4‬ﺍﻟﻐﺳﻝ ﺛﻡ ﺍﻟﺷﻁﻑ‪.‬‬
‫‪ .5‬ﺇﺿﺎﻓﺔ ﺍﻟﻛﻠﻭﺭ ﻟﻠﻣﺎء ﻳﺳﺎﻋﺩ ﻋﻠﻰ ﺍﻟﺗﻌﻘﻳﻡ‪.‬‬
‫‪ .6‬ﺍﻟﺗﺟﻔﻳﻑ ﺑﺎﻟﻬﻭﺍء ﺍﻟﺣﺎﺭ ﻷﻥ ﺗﺭﻙ ﺍﻟﻣﻭﺍﺩ ﺗﺟﻑ ﻭﺣﺩﻫﺎ ﻳﺳﺎﻋﺩ ﻋﻠﻰ ﻧﻣﻭ‬
‫ﺍﻷﺣﻳﺎء ﺍﻟﻣﺟﻬﺭﻳﺔ ﻭﺗﻛﺎﺛﺭﻫﺎ‪.‬‬
‫ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺃﻣﺭﺍﺽ ﺍﻟﺟﻬﺎﺯ ﺍﻟﻬﺿﻣﻲ‪:‬‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻫﻭ ﺃﻛﺛﺭ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺧﻭﻓﺎ ً ﻋﻠﻰ ﺻﺣﺔ ﺯﻣﻼءﻩ ﻓﻲ‬
‫ﺍﻟﻔﻧﺩﻕ ﻟﺫﻟﻙ ﻳﺟﺏ ﻋﻠﻳﻪ ﻣﻌﺭﻓﺔ ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺃﻣﺭﺍﺽ ﻫﺫﺍ ﺍﻟﺟﻬﺎﺯ ﻫﻲ‬
‫ﻛﺎﻟﺗﺎﻟﻲ‪-:‬‬
‫‪ .1‬ﺍﻟﺗﺛﻘﻳﻑ ﺍﻟﺻﺣﻲ ﻟﻠﻣﻭﻅﻔﻳﻥ ﻋﺎﻣﺔ‪.‬‬
‫‪ .2‬ﻛﻝ ﻧﻭﻉ ﻣﻥ ﺍﻟﻁﻌﺎﻡ ﻳﻔﻳﺩ ﺍﻟﺟﺳﻡ ﺑﺟﺯء ﻣﻌﻳﻥ ﻟﺫﻟﻙ ﻳﺟﺏ ﺧﻼﻝ ﺍﻟﻳﻭﻡ ﺗﻧﺎﻭﻝ‬
‫ﺟﻣﻳﻊ ﻫﺫﻩ ﺍﻟﻌﻧﺎﺻﺭ ﻟﻠﻭﺻﻭﻝ ﻟﻠﻐﺫﺍء ﺍﻟﻛﺎﻣﻝ ﻭﺇﺫﺍ ﻟﻡ ﻳﺣﺻﻝ ﺍﻟﺟﺳﻡ ﻋﻠﻳﻬﺎ ﻗﺩ‬
‫ﻳﺻﺎﺏ ﺑﺄﻣﺭﺍﺽ ﻛﺛﻳﺭﺓ ﻣﺛﻝ ﻧﻘﻭﺱ ﺍﻟﻅﻬﺭ ﻭﺿﻌﻑ ﺍﻟﻌﻅﺎﻡ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺳﻬﻭﻟﺔ‬
‫ﻛﺳﺭﻫﺎ ﻭﻋﺩﻡ ﻧﻣﻭ ﺍﻟﺟﺳﻡ‪.‬‬
‫‪ .3‬ﻏﺳﻝ ﺍﻟﺧﺿﺎﺭ ﻭﺍﻟﻔﻭﺍﻛﻪ ﺑﺎﻟﻣﺎء ﺍﻟﺟﺎﺭﻱ ﻭﺍﻟﺻﺎﺑﻭﻥ ﺛﻡ ﻧﻘﻌﻬﺎ ﻗﺑﻝ ﺃﻛﻠﻬﺎ ﻷﻧﻬﺎ‬
‫ﺗﻛﻭﻥ ﻗﺩ ﺗﻌﺭﺿﺕ ﻟﻌﻭﺍﻣﻝ ﺍﻟﺗﻠﻭﺙ ﻣﻥ ﺍﻟﺑﻳﺋﺔ ﻭﺍﻟﻣﻭﺍﺩ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ﻭﺍﻟﺣﺷﺭﺍﺕ‬
‫ﺍﻟﻣﺧﺗﻠﻔﺔ ﻭﺇﻋﺎﺩﺓ ﻏﺳﻝ ﺃﻱ ﻣﻭﺍﺩ ﺗﻘﻊ ﻣﻧﺎ ﻋﻠﻰ ﺍﻷﺭﺽ ﻭﻋﺯﻝ ﺍﻟﻣﺗﻌﻔﻥ ﻣﻧﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .4‬ﺍﺗﺑﺎﻉ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺧﺎﺻﺔ ﺑﺷﺭﻭﻁ ﺍﻟﺗﺧﺯﻳﻥ ﺍﻟﺳﻠﻳﻡ ﻭﺍﻟﺷﺭﻭﻁ ﺍﻟﺳﺎﺑﻘﺔ ﺍﻟﻭﺍﺟﺏ‬

‫ﺗﻭﻓﺭﻫﺎ ﺑﺎﻟﻣﺳﺗﻭﺩﻋﺎﺕ‪.‬‬

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 ‫‪ .5‬ﺗﺣﺿﻳﺭ ﺍﻟﻁﻌﺎﻡ ﻗﺑﻝ ﻣﻭﻋﺩ ﺃﻛﻠﻪ ﻣﺑﺎﺷﺭﺓ ﻛﻲ ﻻ ﻳﻔﻘﺩ ﻗﻳﻣﺗﻪ ﺍﻟﻐﺫﺍﺋﻳﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .6‬ﻋﺩﻡ ﻁﺑﺧﻪ ﻟﻣﺩﺓ ﻁﻭﻳﻠﺔ‪.‬‬

‫‪ .7‬ﻋﺩﻡ ﺇﺿﺎﻓﺔ ﺃﻱ ﻣﻭﺍﺩ ﻓﻳﻬﺎ ﺑﻳﻛﺭﺑﻭﻧﺎﺕ ﺍﻟﺻﻭﺩﻳﻭﻡ ﻷﻧﻬﺎ ﺗﺗﻠﻑ ﺍﻟﻌﻧﺎﺻﺭ‬
‫ﺍﻟﻐﺫﺍﺋﻳﺔ‪.‬‬
‫‪ .8‬ﻳﻔﺿﻝ ﺃﻛﻝ ﺍﻟﻁﺎﺯﺝ ﺩﺍﺋﻣﺎ ً ﻋﻠﻰ ﺍﻟﻣﻌﻠﺑﺎﺕ ﻭﺍﻟﺗﻲ ﺃﺧﻁﺭ ﺃﻣﺭﺍﺿﻬﺎ‬
‫ﺍﻟﺳﺭﻁﺎﻧﺎﺕ‪.‬‬
‫‪ .9‬ﻋﺩﻡ ﺗﻧﺎﻭﻝ ﺍﻟﻁﻌﺎﻡ ﺍﻟﻣﻛﺷﻭﻑ ﻟﺗﻌﺭﺿﻪ ﻟﻠﻬﻭﺍء ﻭﺍﻟﻐﺑﺎﺭ ﻭﺍﻟﺫﺑﺎﺏ ﻭﺗﻐﻁﻳﻬﺎ‬
‫ﺑﺎﺳﺗﻣﺭﺍﺭ‪.‬‬
‫‪ .10‬ﺗﻧﻅﻳﻑ ﻭﺗﻌﻘﻳﻡ ﺃﺩﻭﺍﺕ ﺍﻟﻣﻁﺎﺑﺦ ﻭﺍﻟﻣﻁﺎﻋﻡ ﻭﺍﻷﺭﺽ ﻭﺍﻟﺑﻼﻁ ﻭﺗﻌﻘﻳﻡ‬
‫ﺍﻟﺣﻣﺎﻣﺎﺕ‪.‬‬
‫‪ .11‬ﻳﺟﺏ ﻋﻠﻰ ﻛﻝ ﻣﻭﻅﻑ ﻏﺳﻝ ﻳﺩﻳﻪ ﺗﺣﺕ ﺍﻟﻣﺎء ﺍﻟﺟﺎﺭﻱ ﻣﺩﺓ ﻻ ﺗﻘﻝ ﻋﻥ‬
‫‪20‬ﺛﺎﻧﻳﺔ ﻓﻲ ﻛﻝ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‌ﺃ‪ .‬ﻗﺑﻝ ﺍﻷﻛﻝ ﻭﺑﻌﺩﻩ‪.‬‬
‫ﺏ‪ .‬ﻗﺑﻝ ﺗﺣﺿﻳﺭ ﺍﻟﻁﻌﺎﻡ ﻭﺑﻌﺩﻩ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻗﺑﻝ ﻟﻣﺱ ﺃﻱ ﻣﻭﻅﻑ ﺁﺧﺭ ﻭﺑﻌﺩﻩ‪.‬‬
‫ﺩ‪ .‬ﺑﻌﺩ ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﺣﻣﺎﻡ ﻭﺑﻌﺩﻩ‪.‬‬
‫ﺭ‪ .‬ﺑﻌﺩ ﻟﻣﺱ ﺍﻟﺣﻳﻭﺍﻧﺎﺕ‪.‬‬
‫‪ .12‬ﺗﻘﻠﻳﻡ ﺍﻷﻅﺎﻓﺭ ﻭﻋﺩﻡ ﺗﻁﻭﻳﻠﻬﺎ‬
‫‪ .13‬ﻋﺩﻡ ﺍﻷﻛﻝ ﻓﻲ ﻁﺑﻕ ﻭﺍﺣﺩ ﻣﻊ ﻣﻭﻅﻑ ﺁﺧﺭ ﺧﺎﺻﺔ ﺇﺫﺍ ﻛﺎﻥ ﻣﺭﻳﺽ‪.‬‬
‫‪ .14‬ﻋﺩﻡ ﻭﺟﻭﺩ ﺣﻳﻭﺍﻧﺎﺕ ﻓﻲ ﻣﻛﺎﻥ ﺗﺣﺿﻳﺭ ﺍﻟﻁﻌﺎﻡ‪.‬‬
‫‪ .15‬ﺭﺵ ﺍﻟﻣﻁﺎﺑﺦ ﻭﺍﻟﻣﻁﺎﻋﻡ ﺑﺎﺳﺗﻣﺭﺍﺭ ﺑﺎﻟﻣﺑﻳﺩﺍﺕ ﺍﻟﺣﺷﺭﻳﺔ ﻟﻠﻘﺿﺎء ﻋﻠﻰ‬
‫ﺍﻟﺣﺷﺭﺍﺕ ﻭﺍﻟﻘﻭﺍﺭﺽ‪.‬‬
‫‪ .16‬ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺻﻼﺣﻳﺔ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻐﺫﺍﺋﻳﺔ ﻗﺑﻝ ﺍﺳﺗﺧﺩﺍﻣﻬﺎ ﻭﺍﻟﺗﺧﻠﺹ ﺍﻟﻔﻭﺭﻱ ﻣﻥ‬
‫ﺍﻟﻔﺎﺳﺩ ﻣﻧﻬﺎ‪.‬‬
‫‪ .17‬ﻳﺟﺏ ﻋﻠﻰ ﺟﻣﻳﻊ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻣﻁﺎﺑﺦ ﻭﺍﻟﻣﻁﺎﻋﻡ ﺇﺣﺿﺎﺭ ﺷﻬﺎﺩﺍﺕ ﺻﺣﻳﺔ ﻣﻥ‬
‫ﻭﺯﺍﺭﺓ ﺍﻟﺻﺣﺔ ﻭﺍﻟﻔﺣﺹ ﺍﻟﺩﻭﺭﻱ ﻟﻬﻡ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪.18‬ﺍﺳﺗﺧﺩﺍﻡ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺃﺩﻭﺍﺕ ﺍﻟﺳﻼﻣﺔ ﻣﺛﻝ ﺍﻟﻛﻔﻭﻑ ﻭﺍﻟﻘﺑﻌﺎﺕ ﻭﺇﺭﺗﺩﺍء ﺍﻟﻣﺭﻳﻭﻝ‬

‫ﺍﻟﺧﺎﺹ ﺑﺎﻟﻁﺑﺦ ﻭﺍﻟﻣﻼﺑﺱ ﺍﻟﻧﻅﻳﻔﺔ ‪.‬‬
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 ‫‪.19‬ﻋﺩﻡ ﻟﻣﺱ ﺍﻷﺫﻥ ﺃﻭ ﺍﻷﻧﻑ ﺃﻭ ﺍﻟﻔﻡ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪.20‬ﻋﺩﻡ ﻟﺑﺱ ﺍﻹﻛﺳﺳﻭﺍﺭﺍﺕ ﺃﺛﻧﺎء ﺗﺣﺿﻳﺭ ﺍﻟﻁﻌﺎﻡ ﻛﺎﻟﺧﻭﺍﺗﻡ‪.‬‬

‫‪.21‬ﺗﺧﺻﻳﺹ ﻣﻛﺎﻥ ﺑﻌﻳﺩ ﻋﻥ ﺍﻟﻁﻌﺎﻡ ﻟﻠﻧﻔﺎﻳﺎﺕ ﻭﺭﻣﻳﻬﺎ ﺃﻭﻻً ﺑﺄﻭﻝ ‪.‬‬
‫ﺗﻌﺭﻳﻑ ﺍﻟﺗﺳﻣﻡ‪:‬‬
‫ﻫﻭ ﺩﺧﻭﻝ ﻣﺎﺩﺓ ﺿﺎﺭﺓ ﻟﻠﺟﺳﻡ ﺗﺣﺩﺙ ﺗﻠﻔﺎ ً ﺑﺎﻷﻧﺳﺟﺔ ﺃﻭ ﺧﻠﻝ‬
‫ﺑﺎﻟﻭﻅﺎﺋﻑ ﻣﻣﺎ ﻗﺩ ﻳﺅﺩﻱ ﻟﻠﻭﻓﺎﺓ‪.‬‬
‫ﺍﻟﻌﻭﺍﻣﻝ ﺍﻟﻣﺣﺩﺩﺓ ﻟﺧﻁﻭﺭﺓ ﺍﻟﺗﺳﻣﻡ ‪:‬‬
‫‌ﺃ‪ .‬ﻛﻣﻳﺔ ﺍﻟﺳﻡ ﻭﻧﻭﻋﻪ ‪.‬‬
‫ﺏ‪ .‬ﻋﻣﺭ ﺍﻟﻣﺻﺎﺏ ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻁﺑﻳﻌﺔ ﺍﻟﺣﺎﻟﺔ ‪.‬‬

‫ﺃﻋﺭﺍﺽ ﺍﻟﺗﺳﻣﻡ‪:‬‬
‫ﺃ‪.‬ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﺗﻲ ﻳﺧﺑﺭﻧﺎ ﺑﻬﺎ ﺍﻟﻣﺻﺎﺏ ﻣﺛﻝ‪ :‬ﺍﻧﺳﻛﺎﺏ ﻣﻭﺍﺩ ﻛﻳﻣﻳﺎﺋﻳﺔ ﻋﻠﻳﻪ‪.‬‬
‫ﺏ‪ .‬ﻣﺷﺎﻫﺩﺓ ﺍﻟﺣﺭﻭﻕ ﺃﻭ ﺗﻧﺎﻭﻝ ﻣﻭﺍﺩ ﻓﺎﺳﺩﺓ‪.‬‬
‫ﺝ‪ .‬ﺍﻧﺧﻔﺎﺽ ﺩﺭﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ‪.‬‬
‫ﺩ‪ .‬ﺭﺍﺋﺣﺔ ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫ﺭ‪ .‬ﻏﺛﻳﺎﻥ ﻭﺗﻘﻳﺅ‪.‬‬
‫ﺯ‪ .‬ﺃﻟﻡ ﺑﺎﻟﻣﻌﺩﺓ ﻭﺍﻟﺑﻁﻥ‪.‬‬
‫ﻉ‪ .‬ﺇﺳﻬﺎﻝ‪.‬‬
‫ﻍ‪ .‬ﺯﻳﺎﺩﺓ ﺍﻟﻠﻌﺎﺏ‪.‬‬

‫ﻁﺭﻕ ﺍﻹﺻﺎﺑﺔ ﺑﺎﻟﺗﺳﻣﻡ‪:‬‬

‫ﺃ‪ .‬ﺍﻟﻔﻡ‪:‬‬
‫‪ -‬ﺑﺎﺑﺗﻼﻉ ﺃﺩﻭﻳﺔ ﺃﻭ ﺣﺑﻭﺏ ﺩﻭﻥ ﻣﻌﺭﻓﺔ ﻣﻔﻌﻭﻟﻬﺎ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ -‬ﺍﺳﺗﺧﺩﺍﻡ ﺃﺩﻭﺍﺕ ﻣﻠﻭﺛﻪ ﻟﻧﺗﻧﺎﻭﻝ ﺍﻟﻁﻌﺎﻡ ﺑﻬﺎ ‪.‬‬

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 ‫‪ -‬ﻋﺩﻡ ﻏﺳﻝ ﺍﻟﻳﺩﻳﻥ ﻭﺍﻟﻁﻌﺎﻡ ﻗﺑﻝ ﺃﻛﻠﻪ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‌ﺃ‪ .‬ﺍﻻﻣﺗﺻﺎﺹ‪ :‬ﻭﺫﻟﻙ ﺑﺎﻣﺗﺻﺎﺹ ﺍﻟﺟﻠﺩ ﻟﺑﻌﺽ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻛﻳﻣﺎﺋﻳﺔ ﻛﺎﻟﻣﺑﻳﺩﺍﺕ‬

‫ﺍﻟﺣﺷﺭﻳﺔ ﺃﻭ ﺍﻟﺣﻘﻥ‪.‬‬
‫ﺏ‪ .‬ﺍﻻﺳﺗﻧﺷﺎﻕ‪ :‬ﻣﻥ ﻋﺎﺩﻡ ﺍﻟﺳﻳﺎﺭﺍﺕ ﺃﻭ ﻣﺩﻓﺄﺓ ﺍﻟﻛﺎﺯ ﺑﻐﺭﻓﺔ ﻣﻐﻠﻘﺔ‪.‬‬

‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﺗﺳﻣﻡ‪:‬‬

‫ﺃﻭﻻً‪ :‬ﻳﺟﺏ ﺍﻟﺗﺭﻛﻳﺯ ﻋﻠﻰ ﻣﺎ ﻳﻠﻲ ﻓﻲ ﺣﺎﻟﺔ ﺃﻥ ﺍﻟﻣﺻﺎﺏ ﻣﺎﺯﺍﻝ ﻓﻲ ﻭﻋﻳﻪ‪:‬‬
‫‪ .1‬ﺗﺧﻔﻳﻑ ﺗﺭﻛﻳﺯ ﺍﻟﺳﻡ ﺑﺄﺳﺭﻉ ﻭﻗﺕ ﺃﻭ ﺗﺄﺧﻳﺭ ﻣﻔﻌﻭﻟﻪ ﺑﺈﻋﻁﺎء ﺍﻟﻣﺻﺎﺏ ﺑﻳﺽ‬
‫ﻧﻲ ﻹﺣﺗﻭﺍءﻩ ﻋﻠﻰ ﻛﻣﻳﺔ ﻛﺑﻳﺭﺓ ﻣﻥ ﺍﻟﺑﺭﻭﺗﻳﻧﺎﺕ ﺍﻟﺗﻲ ﺗﺅﺩﻱ ﺇﻟﻰ ﻣﻌﺎﺩﻟﺔ ﺍﻟﻣﻭﺍﺩ‬
‫ﺍﻟﺳﺎﻣﺔ ﻭﺗﺧﻔﻳﻑ ﺗﺭﻛﻳﺯﻫﺎ ﻭﺗﺑﻁﻳﻥ ﺍﻟﻣﺭﻱء ﻟﺣﻣﺎﻳﺗﻪ ﻣﻥ ﺃﻱ ﻣﻭﺍﺩ ﻛﻳﻣﻳﺎﺋﻳﺔ ﺃﻭ‬
‫ﺇﻋﻁﺎءﻩ ﺣﻠﻳﺏ ﺩﺍﻓﺊ ﻟﺫﻟﻙ ﻳﺟﺏ ﻋﻠﻰ ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺎﺩﻕ ﺍﻟﺫﻳﻥ ﻳﺗﻌﺎﻣﻠﻭﻥ ﻣﻊ‬
‫ﺍﻟﻣﻭﺍﺩ ﺍﻟﻛﻳﻣﻳﺎﺋﻳﺔ ﺷﺭﺏ ﺍﻟﺣﻠﻳﺏ ﺑﺎﺳﺗﻣﺭﺍﺭ ﺑﺎﻟﻔﻧﺩﻕ‪.‬‬
‫‪ .2‬ﻁﻠﺏ ﺍﻻﺳﺗﺭﺧﺎء ﻣﻥ ﺍﻟﻣﺻﺎﺏ ﻟﺗﺧﻔﻳﻑ ﺍﻟﺻﺩﻣﺔ‪.‬‬
‫‪ .3‬ﺗﻐﻁﻳﺗﻪ ﺑﺭﺩﺍء ﺧﻔﻳﻑ ﻭﺍﺯﻟﺔ ﺃﻱ ﻣﻼﺑﺱ ﻋﻠﻳﻬﺎ ﺍﻟﺳﻡ ‪.‬‬
‫‪ .4‬ﻧﻘﻠﻪ ﻟﻣﻧﻁﻘﺔ ﻓﻳﻬﺎ ﻫﻭﺍء ﻧﻘﻲ ﺧﺎﺻﺔ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﺗﺳﻣﻡ ﺑﻭﺍﺳﻁﺔ ﺍﻻﺳﺗﻧﺷﺎﻕ‪.‬‬
‫‪ .5‬ﻳﻣﻛﻥ ﺍﺭﺗﺩﺍء ﻗﻔﺎﺯﺍﺕ ﻭﻏﺳﻝ ﺍﻟﻣﻧﻁﻘﺔ ﺑﺎﻟﻣﺎء ﺍﻟﺟﺎﺭﻱ ﺍﺫﺍ ﻛﺎﻧﺕ ﺍﻟﺣﺎﻟﺔ ﺗﺳﻣﻡ‬
‫ﺧﺎﺭﺟﻲ ‪.‬‬
‫ﺃﻫﻣﻳﺔ ﺍﻟﺗﻐﺫﻳﺔ ﺍﻟﺳﻠﻳﻣﺔ ﻟﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ‪:‬‬
‫‪ .1‬ﺍﻟﺗﺭﺑﻳﺔ ﺍﻟﻐﺫﺍﺋﻳﺔ ﻟﻠﻣﻭﻅﻔﻳﻥ ﻭﺍﻟﻌﺎﺩﺍﺕ ﺍﻟﻐﺫﺍﺋﻳﺔ ﺍﻟﺳﻠﻳﻣﺔ‪.‬‬
‫‪ .2‬ﻣﻭﺍﺟﻬﺔ ﺍﻟﺣﺎﺟﺔ ﻟﻠﻧﻣﻭ ﻭﺑﻧﺎء ﺍﻟﺟﺳﻡ‪.‬‬
‫‪ .3‬ﺍﻟﺣﺎﺟﺔ ﻟﻠﻁﺎﻗﺔ ﻭﺇﻋﻁﺎء ﺍﻟﻘﻭﺓ ﻭﺍﻟﻧﺷﺎﻁ ﺍﻟﻼﺯﻡ ﻟﻠﻌﻣﻝ‪.‬‬
‫‪ .4‬ﺍﻟﻣﻘﺎﻭﻣﺔ ﻟﻸﻣﺭﺍﺽ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .5‬ﺭﻓﻊ ﺍﻟﻛﻔﺎءﺓ ﺍﻟﻌﻘﻠﻳﺔ ﻟﻠﻣﻭﻅﻔﻳﻥ‪.‬‬

‫ﺛﺎﻧﻳﺎ ً‪ :‬ﺇﺫﺍ ﻛﺎﻥ ﻓﺎﻗﺩﺍً ﻟﻠﻭﻋﻲ‪:‬‬
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 ‫‪ .1‬ﻻ ﺗﺟﻌﻠﻪ ﻳﺗﻘﻳﺄ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﻻ ﺗﻌﻁﻪ ﺃﻱ ﺩﻭﺍء ﻣﻥ ﺍﻟﻔﻡ‪.‬‬

‫‪ .3‬ﺭﺍﻗﺏ ﺍﻟﻌﻼﻣﺎﺕ ﺍﻟﺣﻳﻭﻳﺔ ﻟﺣﻳﻥ ﻭﺻﻭﻟﻪ ﻷﻗﺭﺏ ﻣﺳﺗﺷﻔﻰ‪.‬‬
‫‪ 21‬ﻟﺳﻧﺔ ‪1971‬‬ ‫ﺃﺣﻛﺎﻡ ﻋﺎﻣﺔ ﻣﻥ ﻗﺎﻧﻭﻥ ﺍﻟﺻﺣﺔ ﺍﻟﻌﺎﻣﺔ ﺍﻷﺭﺩﻧﻲ ﺭﻗﻡ‬
‫ﻭﺗﻌﺩﻳﻼﺗﻪ‪:‬‬
‫ﺍﻟﻣﺎﺩﺓ ﺭﻗﻡ )‪ (3‬ﺍﻟﻭﺯﺍﺭﺓ ﻣﺳﺅﻭﻟﺔ ﻋﻥ ﺟﻣﻳﻊ ﺍﻟﺷﺅﻭﻥ ﺍﻟﺻﺣﻳﺔ ﻓﻲ ﺍﻟﻣﻣﻠﻛﺔ ﺑﻣﺎ‬
‫ﻓﻲ ﺫﻟﻙ‪:‬‬
‫‪ .1‬ﺗﻘﺩﻳﻡ ﺍﻟﺧﺩﻣﺎﺕ ﺍﻟﻁﺑﻳﺔ ﺍﻟﻭﻗﺎﺋﻳﺔ ﻭﺍﻟﻌﻼﺟﻳﺔ‪.‬‬
‫‪ .2‬ﻣﻛﺎﻓﺣﺔ ﺍﻷﻣﺭﺍﺽ ﺍﻟﺳﺎﺭﻳﺔ‪.‬‬
‫‪ .3‬ﻧﺷﺭ ﺍﻟﺗﻭﻋﻳﺔ ﺍﻟﺻﺣﻳﺔ ﻭﺍﻟﺛﻘﺎﻓﻳﺔ ﺍﻟﻁﺑﻳﺔ ﺑﺎﻟﻭﺳﺎﺋﻝ ﺍﻟﻣﺗﻭﻓﺭﺓ ﻟﺩﻳﻬﺎ‪.‬‬
‫‪ .4‬ﺗﻭﻓﻳﺭ ﺍﻟﺗﺄﻣﻳﻥ ﺍﻟﺻﺣﻲ ﻟﻠﻣﻭﺍﻁﻧﻳﻥ ﻓﻲ ﺣﺩﻭﺩ ﺇﻣﻛﺎﻧﻳﺎﺗﻬﺎ‪.‬‬
‫‪ .5‬ﺇﻧﺷﺎء ﻭﺇﺩﺍﺭﺓ ﺍﻟﻣﺅﺳﺳﺎﺕ ﺍﻟﺗﻌﻠﻳﻣﻳﺔ ﺍﻟﺧﺎﺻﺔ ﺑﺎﻟﻣﻬﻥ ﺍﻟﻁﺑﻳﺔ ﻋﻠﻰ ﺍﺧﺗﻼﻑ‬
‫ﺃﻧﻭﺍﻋﻬﺎ ﻭﺩﺭﺟﺎﺗﻬﺎ ﻭﻭﺿﻊ ﺍﻟﻣﻧﻬﺎﺝ ﻟﻬﺎ ﻭﺗﻌﻳﻳﻥ ﺍﻟﻬﻳﺋﺎﺕ ﺍﻟﺗﺩﺭﻳﺳﻳﺔ ﻓﻳﻬﺎ‬
‫ﻭﺇﺻﺩﺍﺭ ﺍﻟﺷﻬﺎﺩﺍﺕ ﻟﺧﺭﻳﺟﻳﻬﺎ ﻋﻠﻰ ﺃﻥ ﺗﻌﺗﺑﺭ ﺍﻟﻣﺅﺳﺳﺎﺕ ﺍﻟﺗﻌﻠﻳﻣﻳﺔ ﺍﻟﺧﺎﺻﺔ‬
‫ﺑﺎﻟﻣﻬﻥ ﺍﻟﻁﺑﻳﺔ ﺍﻟﻘﺎﺋﻣﺔ ﻋﻧﺩ ﺻﺩﻭﺭ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﻭﻛﺄﻧﻬﺎ ﻣﺅﺳﺳﺔ ﺑﻣﻘﺗﺿﺎﻩ‬
‫ﻭﺫﻟﻙ ﺑﺎﻟﺭﻏﻡ ﻣﻣﺎ ﻭﺭﺩ ﻓﻲ ﺃﻱ ﺗﺷﺭﻳﻊ ﺁﺧﺭ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(4‬‬
‫ﻳﺯﻭﺩ ﺍﻟﻣﺳﺅﻭﻟﻭﻥ ﺍﻟﻭﺯﺍﺭﺓ ﺑﺟﻣﻳﻊ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺎﻟﻭﻻﺩﺍﺕ ﻭﺍﻟﻭﻓﻳﺎﺕ‬
‫ﻭﺣﺎﻻﺕ ﺍﻷﻣﺭﺍﺽ ﺍﻟﻣﻌﺩﻳﺔ ﻭﺍﻟﻛﻭﺍﺭﺙ ﺍﻟﻁﺑﻳﻌﻳﺔ ﻓﻭﺭ ﻭﻗﻭﻋﻬﺎ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(63‬‬
‫ﻳﻛﻭﻥ ﻟﻸﻟﻔﺎﻅ ﻭﺍﻟﻌﺑﺎﺭﺍﺕ ﺍﻟﺗﺎﻟﻳﺔ ﺍﻟﻣﻌﺎﻧﻲ ﺍﻟﻣﺧﺻﺻﺔ ﻟﻬﺎ ﺇﻻ ﺇﺫﺍ ﺩﻟﺕ ﺍﻟﻘﺭﻳﻧﺔ‬
‫ﻋﻠﻰ ﺧﻼﻑ ﺫﻟﻙ‪:‬‬

‫ﺷﺧﺹ‪ :‬ﺃﻱ ﻓﺭﺩ ﺃﻭ ﺷﺭﻛﺔ ﺃﻭ ﺟﻣﻌﻳﺔ ﺃﻭ ﻫﻳﺋﺔ ﻣﻌﻧﻭﻳﺔ ﺃﻭ ﻫﻳﺋﺔ ﺭﺳﻣﻳﺔ ﺃﻭ ﺷﺑﻪ‬
‫ﺭﺳﻣﻳﺔ ﻭﺗﻌﻧﻲ ﻟﻔﻅﺔ )ﻁﻌﺎﻡ( ﻣﺎ ﻳﻠﻲ‪:‬‬
‫‪applicable copyright law.‬‬

‫‌ﺃ‪ .‬ﻛﻝ ﻣﺎﺩﺓ ﺃﻭ ﺟﺯء ﻣﻧﻬﺎ ﻳﺳﺗﻌﻣﻠﻬﺎ ﺍﻹﻧﺳﺎﻥ ﻟﻸﻛﻝ ﺃﻭ ﺍﻟﺷﺭﺏ ﻣﺎﻋﺩﺍ ﺍﻟﻌﻘﺎﻗﻳﺭ‬
‫ﺍﻟﻁﺑﻳﺔ ﻭﺍﻟﻣﺎء‪.‬‬

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 ‫ﺏ‪ .‬ﺃﻳﺔ ﻣﺎﺩﺓ ﺗﺩﺧﻝ ﻋﺎﺩﺓ ﺃﻭ ﺗﺳﺗﻌﻣﻝ ﻓﻲ ﺗﺭﻛﻳﺏ ﻁﻌﺎﻡ ﺍﻹﻧﺳﺎﻥ ﺃﻭ ﺗﺣﺿﻳﺭﻩ‬
‫‌‬
‫ﻭﺗﺷﻣﻝ ﺍﻟﺑﻬﺎﺭﺍﺕ ﻭﺍﻟﺗﻭﺍﺑﻝ ﻭﺍﻟﻣﺧﻠﻼﺕ ﻭﺍﻟﺣﻠﻭﻳﺎﺕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺝ‪ .‬ﺍﻟﻌﻠﻛﺔ‬
‫ﻭﺗﻌﻧﻲ ﻋﺑﺎﺭﺓ )ﻋﻘﺎﺭ ﻁﺑﻲ( ﻣﺎ ﻳﻠﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﻣﻭﺍﺩ ﺍﻟﻣﺗﻌﺎﺭﻑ ﻋﻠﻳﻬﺎ ﻓﻲ ﺩﺳﺗﻭﺭ ﺍﻷﺩﻭﻳﺔ ﺍﻟﺭﺳﻣﻲ )ﺍﻹﻧﻛﻠﻳﺯﻱ ﺃﻭ‬
‫ﺍﻟﻔﺭﻧﺳﻲ‪ ،‬ﺃﻭ ﺍﻷﻣﺭﻳﻛﻲ ﺃﻭ ﺍﻟﻣﺻﺭﻱ(‪.‬‬
‫ﺏ‪ .‬ﺃﻱ ﻣﺎﺩﺓ ﺗﺳﺗﻌﻣﻝ ﻓﻲ ﺗﺷﺧﻳﺹ ﺃﻭ ﺷﻔﺎء ﺃﻭ ﻣﻌﺎﻟﺟﺔ ﺃﻭ ﺗﻠﻁﻳﻑ ﺃﻭ ﻣﻧﻊ‬
‫ﺃﻱ ﻣﺭﺽ ﻓﻲ ﺍﻹﻧﺳﺎﻥ ﺃﻭ ﺍﻟﺣﻳﻭﺍﻥ ‪.‬‬
‫ﺝ‪ .‬ﺃﻳﺔ ﻣﺎﺩﺓ ﻏﻳﺭ ﺍﻷﻁﻌﻣﺔ ﻗﺻﺩ ﺑﻬﺎ ﺍﻟﺗﺄﺛﻳﺭ ﻋﻠﻰ ﺟﺳﻡ ﺍﻹﻧﺳﺎﻥ ﺃﻭ‬
‫ﺍﻟﺣﻳﻭﺍﻥ ﻣﻥ ﺣﻳﺙ ﺍﻟﺑﻳﺋﺔ ﺃﻭ ﺍﻟﻭﻅﺎﺋﻑ ‪.‬‬
‫ﺩ‪ .‬ﺃﻳﺔ ﻣﺎﺩﺓ ﺗﺳﺗﻌﻣﻝ ﻛﺟﺯء ﻣﻥ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻣﻌﻳﻧﺔ ﻓﻲ ﺍﻟﺑﻧﻭﺩ ﺃ‪ ،‬ﺏ‪ ،‬ﺝ‪ ،‬ﻣﻥ ﻫﺫﺍ‬
‫ﺍﻟﺗﻌﺭﻳﻑ‪.‬‬
‫ﺍﻟﻣﻭﺍﺩ ﺍﻹﺿﺎﻓﻳﺔ‪:‬‬
‫ﺃﻱ ﻣﺎﺩﺓ ﺗﺿﺎﻑ ﺇﻟﻰ ﺍﻷﻁﻌﻣﺔ ﻭﻳﻧﺗﺞ ﺃﻭ ﻳﺗﻭﻗﻊ ﺃﻥ ﻳﻧﺗﺞ ﻋﻥ ﺇﺿﺎﻓﺗﻬﺎ ﺃﻥ‬
‫ﺗﺻﺑﺢ ﺑﺻﻭﺭﺓ ﻣﺑﺎﺷﺭﺓ ﺃﻭ ﻏﻳﺭ ﻣﺑﺎﺷﺭﺓ ﺟﺯء ﻣﻥ ﺍﻷﻁﻌﻣﺔ ﺃﻭ ﺗﺅﺛﺭ ﻓﻲ ﻣﻣﻳﺯﺍﺗﻬﺎ‬
‫ﻭﺗﺷﻣﻝ ﺃﻱ ﻣﺎﺩﺓ ﺗﺿﺎﻑ ﻓﻲ ﻋﻣﻠﻳﺎﺕ ﺍﻹﻧﺗﺎﺝ ﺃﻭ ﺍﻟﺗﺻﻧﻳﻊ ﺃﻭ ﺍﻟﺗﺣﺿﻳﺭ ﺃﻭ‬
‫ﺍﻟﻣﻌﺎﻟﺟﺔ ﺃﻭ ﺍﻟﺗﻠﻭﻳﻥ ﺃﻭ ﺍﻟﻧﻛﻬﺔ‪ ،‬ﺃﻭ ﺍﻟﻠﻑ ﺃﻭ ﺍﻟﻧﻘﻝ ﺃﻭ ﺍﻟﺣﻔﻅ ﻭﺗﺷﻣﻝ ﺃﻱ ﻣﺻﺩﺭ‬
‫ﺇﺷﻌﺎﻋﻲ ﻳﺳﺗﻌﻣﻝ ﻓﻲ ﻫﺫﻩ‪:‬‬
‫‪ .1‬ﺇﺫﺍ ﻛﺎﻥ ﺗﻘﻠﻳﺩﺍً ﻟﻁﻌﺎﻡ ﺁﺧﺭ‪ ،‬ﺇﻻ ﺇﺫﺍ ﺍﺣﺗﻭﺕ ﺭﻗﻌﺗﻪ ﻭﺑﺷﻛﻝ ﻭﺍﺿﺢ ﻋﻠﻰ‪:‬‬
‫‌ﺃ‪ .‬ﻛﻠﻣﺔ )ﺗﻘﻠﻳﺩ( ﻣﻊ ﺫﻛﺭ ﺍﺳﻡ ﺍﻟﻁﻌﺎﻡ ﺍﻟﻣﻘﻠﺩ ﻣﺑﺎﺷﺭﺓ ﺑﻌﺩ ﻛﻠﻣﺔ ﺗﻘﻠﻳﺩ ﺃﻭ‪.‬‬
‫ﺏ‪ .‬ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻭﻋﺎء ﻣﺻﻧﻭﻋﺎ ً ﺃﻭ ﻣﻬﻳﺄ ً ﺃﻭ ﻣﻌﺑﺄ ﺑﺷﻛﻝ ﻣﺿﻠﻝ‪.‬‬
‫‌‬
‫‪ .2‬ﺇﺫﺍ ﻛﺎﻥ ﺑﺷﻛﻝ ﻁﺭﺩ ﺇﻻ ﺇﺫﺍ ﺍﺣﺗﻭﺕ ﺭﻗﻌﺗﻪ ﻋﻠﻰ‪:‬‬
‫‌ﺃ‪ .‬ﺍﺳﻡ ﻭﻣﻛﺎﻥ ﺍﻟﻣﻧﺗﺞ ﺃﻭ ﺍﻟﻣﻌﺑﺊ ﺃﻭ ﺍﻟﻣﻭﺯﻉ‪.‬‬
‫ﺏ‪ .‬ﺑﻳﺎﻥ ﺍﻟﻣﺣﺗﻭﻳﺎﺕ ﺑﺎﻟﻭﺯﻥ ﺃﻭ ﺍﻟﻘﻳﺎﺱ ﺃﻭ ﺍﻷﺭﻗﺎﻡ‪.‬‬
‫‌‬
‫‪ .3‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻟﻛﻠﻣﺔ ﺃﻭ ﺍﻟﺑﻳﺎﻥ ﺃﻭ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﻣﻁﻠﻭﺏ ﻭﺿﻌﻬﺎ ﻋﻠﻰ ﺍﻟﻭﺭﻗﺔ‬
‫ﺑﻣﻭﺟﺏ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪ ،‬ﻏﻳﺭ ﻅﺎﻫﺭﺓ ﺑﺻﻭﺭﺓ ﻭﺍﺿﺣﺔ ﺗﺟﻌﻠﻬﺎ ﻣﻘﺭﻭءﺓ ﻭﻣﻔﻬﻭﻣﺔ‬
‫ﺇﻟﻰ ﺍﻟﺷﺧﺹ ﺍﻟﻌﺎﺩﻱ ﺣﺳﺏ ﺍﻟﻅﺭﻭﻑ ﺍﻟﻣﻌﺗﺎﺩﺓ ﻟﻠﺷﺭﺍء ﻭﺍﻻﺳﺗﻌﻣﺎﻝ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .4‬ﺇﺫﺍ ﻋﺭﺿﻪ ﺃﻭ ﺍﺩﻋﻰ ﻋﺎﺭﺿﻪ ﺑﺄﻧﻪ ﺻﻧﻊ ﻭﻓﻕ ﻣﻘﺎﻳﻳﺱ ﻣﻭﺿﻭﻋﺔ ﺑﺄﻧﻅﻣﺔ‬
‫ﻭﺛﺑﺕ ﺑﺄﻧﻪ ﺩﻭﻥ ﺗﻠﻙ ﺍﻟﻣﻘﺎﻳﻳﺱ‪.‬‬
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 ‫ﺏ‪ .‬ﺃﻳﺔ ﻣﺎﺩﺓ ﺗﺩﺧﻝ ﻋﺎﺩﺓ ﺃﻭ ﺗﺳﺗﻌﻣﻝ ﻓﻲ ﺗﺭﻛﻳﺏ ﻁﻌﺎﻡ ﺍﻹﻧﺳﺎﻥ ﺃﻭ ﺗﺣﺿﻳﺭﻩ‬
‫‌‬
‫ﻭﺗﺷﻣﻝ ﺍﻟﺑﻬﺎﺭﺍﺕ ﻭﺍﻟﺗﻭﺍﺑﻝ ﻭﺍﻟﻣﺧﻠﻼﺕ ﻭﺍﻟﺣﻠﻭﻳﺎﺕ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺝ‪ .‬ﺍﻟﻌﻠﻛﺔ‬
‫ﻭﺗﻌﻧﻲ ﻋﺑﺎﺭﺓ )ﻋﻘﺎﺭ ﻁﺑﻲ( ﻣﺎ ﻳﻠﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻟﻣﻭﺍﺩ ﺍﻟﻣﺗﻌﺎﺭﻑ ﻋﻠﻳﻬﺎ ﻓﻲ ﺩﺳﺗﻭﺭ ﺍﻷﺩﻭﻳﺔ ﺍﻟﺭﺳﻣﻲ )ﺍﻹﻧﻛﻠﻳﺯﻱ ﺃﻭ‬
‫ﺍﻟﻔﺭﻧﺳﻲ‪ ،‬ﺃﻭ ﺍﻷﻣﺭﻳﻛﻲ ﺃﻭ ﺍﻟﻣﺻﺭﻱ(‪.‬‬
‫ﺏ‪ .‬ﺃﻱ ﻣﺎﺩﺓ ﺗﺳﺗﻌﻣﻝ ﻓﻲ ﺗﺷﺧﻳﺹ ﺃﻭ ﺷﻔﺎء ﺃﻭ ﻣﻌﺎﻟﺟﺔ ﺃﻭ ﺗﻠﻁﻳﻑ ﺃﻭ ﻣﻧﻊ‬
‫ﺃﻱ ﻣﺭﺽ ﻓﻲ ﺍﻹﻧﺳﺎﻥ ﺃﻭ ﺍﻟﺣﻳﻭﺍﻥ ‪.‬‬
‫ﺝ‪ .‬ﺃﻳﺔ ﻣﺎﺩﺓ ﻏﻳﺭ ﺍﻷﻁﻌﻣﺔ ﻗﺻﺩ ﺑﻬﺎ ﺍﻟﺗﺄﺛﻳﺭ ﻋﻠﻰ ﺟﺳﻡ ﺍﻹﻧﺳﺎﻥ ﺃﻭ‬
‫ﺍﻟﺣﻳﻭﺍﻥ ﻣﻥ ﺣﻳﺙ ﺍﻟﺑﻳﺋﺔ ﺃﻭ ﺍﻟﻭﻅﺎﺋﻑ ‪.‬‬
‫ﺩ‪ .‬ﺃﻳﺔ ﻣﺎﺩﺓ ﺗﺳﺗﻌﻣﻝ ﻛﺟﺯء ﻣﻥ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻣﻌﻳﻧﺔ ﻓﻲ ﺍﻟﺑﻧﻭﺩ ﺃ‪ ،‬ﺏ‪ ،‬ﺝ‪ ،‬ﻣﻥ ﻫﺫﺍ‬
‫ﺍﻟﺗﻌﺭﻳﻑ‪.‬‬
‫ﺍﻟﻣﻭﺍﺩ ﺍﻹﺿﺎﻓﻳﺔ‪:‬‬
‫ﺃﻱ ﻣﺎﺩﺓ ﺗﺿﺎﻑ ﺇﻟﻰ ﺍﻷﻁﻌﻣﺔ ﻭﻳﻧﺗﺞ ﺃﻭ ﻳﺗﻭﻗﻊ ﺃﻥ ﻳﻧﺗﺞ ﻋﻥ ﺇﺿﺎﻓﺗﻬﺎ ﺃﻥ‬
‫ﺗﺻﺑﺢ ﺑﺻﻭﺭﺓ ﻣﺑﺎﺷﺭﺓ ﺃﻭ ﻏﻳﺭ ﻣﺑﺎﺷﺭﺓ ﺟﺯء ﻣﻥ ﺍﻷﻁﻌﻣﺔ ﺃﻭ ﺗﺅﺛﺭ ﻓﻲ ﻣﻣﻳﺯﺍﺗﻬﺎ‬
‫ﻭﺗﺷﻣﻝ ﺃﻱ ﻣﺎﺩﺓ ﺗﺿﺎﻑ ﻓﻲ ﻋﻣﻠﻳﺎﺕ ﺍﻹﻧﺗﺎﺝ ﺃﻭ ﺍﻟﺗﺻﻧﻳﻊ ﺃﻭ ﺍﻟﺗﺣﺿﻳﺭ ﺃﻭ‬
‫ﺍﻟﻣﻌﺎﻟﺟﺔ ﺃﻭ ﺍﻟﺗﻠﻭﻳﻥ ﺃﻭ ﺍﻟﻧﻛﻬﺔ‪ ،‬ﺃﻭ ﺍﻟﻠﻑ ﺃﻭ ﺍﻟﻧﻘﻝ ﺃﻭ ﺍﻟﺣﻔﻅ ﻭﺗﺷﻣﻝ ﺃﻱ ﻣﺻﺩﺭ‬
‫ﺇﺷﻌﺎﻋﻲ ﻳﺳﺗﻌﻣﻝ ﻓﻲ ﻫﺫﻩ‪:‬‬
‫‪ .1‬ﺇﺫﺍ ﻛﺎﻥ ﺗﻘﻠﻳﺩﺍً ﻟﻁﻌﺎﻡ ﺁﺧﺭ‪ ،‬ﺇﻻ ﺇﺫﺍ ﺍﺣﺗﻭﺕ ﺭﻗﻌﺗﻪ ﻭﺑﺷﻛﻝ ﻭﺍﺿﺢ ﻋﻠﻰ‪:‬‬
‫‌ﺃ‪ .‬ﻛﻠﻣﺔ )ﺗﻘﻠﻳﺩ( ﻣﻊ ﺫﻛﺭ ﺍﺳﻡ ﺍﻟﻁﻌﺎﻡ ﺍﻟﻣﻘﻠﺩ ﻣﺑﺎﺷﺭﺓ ﺑﻌﺩ ﻛﻠﻣﺔ ﺗﻘﻠﻳﺩ ﺃﻭ‪.‬‬
‫ﺏ‪ .‬ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻭﻋﺎء ﻣﺻﻧﻭﻋﺎ ً ﺃﻭ ﻣﻬﻳﺄ ً ﺃﻭ ﻣﻌﺑﺄ ﺑﺷﻛﻝ ﻣﺿﻠﻝ‪.‬‬
‫‌‬
‫‪ .2‬ﺇﺫﺍ ﻛﺎﻥ ﺑﺷﻛﻝ ﻁﺭﺩ ﺇﻻ ﺇﺫﺍ ﺍﺣﺗﻭﺕ ﺭﻗﻌﺗﻪ ﻋﻠﻰ‪:‬‬
‫‌ﺃ‪ .‬ﺍﺳﻡ ﻭﻣﻛﺎﻥ ﺍﻟﻣﻧﺗﺞ ﺃﻭ ﺍﻟﻣﻌﺑﺊ ﺃﻭ ﺍﻟﻣﻭﺯﻉ‪.‬‬
‫ﺏ‪ .‬ﺑﻳﺎﻥ ﺍﻟﻣﺣﺗﻭﻳﺎﺕ ﺑﺎﻟﻭﺯﻥ ﺃﻭ ﺍﻟﻘﻳﺎﺱ ﺃﻭ ﺍﻷﺭﻗﺎﻡ‪.‬‬
‫‌‬
‫‪ .3‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻟﻛﻠﻣﺔ ﺃﻭ ﺍﻟﺑﻳﺎﻥ ﺃﻭ ﺍﻟﻣﻌﻠﻭﻣﺎﺕ ﺍﻟﻣﻁﻠﻭﺏ ﻭﺿﻌﻬﺎ ﻋﻠﻰ ﺍﻟﻭﺭﻗﺔ‬
‫ﺑﻣﻭﺟﺏ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪ ،‬ﻏﻳﺭ ﻅﺎﻫﺭﺓ ﺑﺻﻭﺭﺓ ﻭﺍﺿﺣﺔ ﺗﺟﻌﻠﻬﺎ ﻣﻘﺭﻭءﺓ ﻭﻣﻔﻬﻭﻣﺔ‬
‫ﺇﻟﻰ ﺍﻟﺷﺧﺹ ﺍﻟﻌﺎﺩﻱ ﺣﺳﺏ ﺍﻟﻅﺭﻭﻑ ﺍﻟﻣﻌﺗﺎﺩﺓ ﻟﻠﺷﺭﺍء ﻭﺍﻻﺳﺗﻌﻣﺎﻝ‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .4‬ﺇﺫﺍ ﻋﺭﺿﻪ ﺃﻭ ﺍﺩﻋﻰ ﻋﺎﺭﺿﻪ ﺑﺄﻧﻪ ﺻﻧﻊ ﻭﻓﻕ ﻣﻘﺎﻳﻳﺱ ﻣﻭﺿﻭﻋﺔ ﺑﺄﻧﻅﻣﺔ‬
‫ﻭﺛﺑﺕ ﺑﺄﻧﻪ ﺩﻭﻥ ﺗﻠﻙ ﺍﻟﻣﻘﺎﻳﻳﺱ‪.‬‬
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 ‫‪ .5‬ﺇﺫﺍ ﺍﺣﺗﻭﻯ ﺃﻳﺔ ﻣﺎﺩﺓ ﺍﺻﻁﻧﺎﻋﻳﺔ ﻣﻧﻛﻬﺔ ﺃﻭ ﻣﻠﻭﺛﺔ ﺃﻭ ﺃﻳﺔ ﻣﺎﺩﺓ ﻛﻳﻣﻳﺎﻭﻳﺔ ﺣﺎﻓﻅﺔ‬
‫ﺇﻻ ﺇﺫﺍ ﻛﺎﻧﺕ ﺭﻗﻌﺗﻪ ﺗﺑﻳﻥ ﺗﻠﻙ ﺍﻟﺣﻘﺎﺋﻕ ﻭﺃﻥ ﻭﺟﻭﺩﻫﺎ ﻳﺗﻣﺷﻰ ﻣﻊ ﻣﺿﻣﻭﻥ ﺃﻭ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﺗﻁﻠﺑﺎﺕ ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(68‬‬
‫‪ .1‬ﻛﻝ ﻣﻥ ﺻﻧﻊ ﻁﻌﺎﻣﺎ ً ﺃﻭ ﻋﻘﺎﺭﺍً ﻣﻐﺷﻭﺷﺎ ً ﺃﻭ ﻣﻭﺻﻭﻓﺎ ً ﻭﺻﻔﺎ ً ﻛﺎﺫﺑﺎ ً ﻳﻌﺗﺑﺭ ﺃﻧﻪ‬
‫ﺍﺭﺗﻛﺏ ﺟﺭﻣﺎ ً ﺧﻼﻓﺎ ً ﻟﻬﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪.‬‬
‫‪ .2‬ﻛﻝ ﻣﻥ ﺑﺎﻉ ﺃﻭ ﻋﺭﺽ ﺃﻭ ﺃﻋﺩ ﻟﻠﺑﻳﻊ ﻁﻌﺎﻣﺎ ً ﺃﻭ ﻋﻘﺎﺭﺍً ﻁﺑﻳﺎ ً ﻣﻐﺷﻭﺷﺎ ً ﺃﻭ‬
‫ﻣﻭﺻﻭﻓﺎ ً ﻭﺻﻔﺎ ً ﻛﺎﺫﺑﺎ ً ﻭﻫﻭ ﻳﻌﻠﻡ ﺃﻧﻪ ﻛﺫﻟﻙ ﻳﻌﺗﺑﺭ ﺃﻧﻪ ﺍﺭﺗﻛﺏ ﺟﺭﻣﺎ ً ﺧﻼﻓﺎ ً ﻟﻬﺫﺍ‬
‫ﺍﻟﻘﺎﻧﻭﻥ‪ .‬ﻳﻘﻊ ﻋﻠﻰ ﻋﺎﺗﻕ ﺍﻟﻣﺷﺗﻛﻲ ﻋﻠﻳﻪ ﻓﻲ ﻫﺫﻩ ﺍﻟﻔﻘﺭﺓ ﻋﺏء ﺇﺛﺑﺎﺕ ﻋﺩﻡ‬
‫ﻋﻠﻣﻪ ﺑﻭﺟﻭﺩ ﺍﻟﻐﺵ ﺃﻭ ﺍﻟﻭﺻﻑ ﺍﻟﻛﺎﺫﺏ ﻭﺗﻁﺑﻳﻕ ﺃﺣﻛﺎﻡ ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ ﻋﻧﺩﻣﺎ‬
‫ﺗﺗﻌﺎﺭﺽ ﻣﻊ ﺃﺣﻛﺎﻡ ﺍﻟﻣﻭﺍﺩ ‪ 388 ،387 ،386‬ﻣﻥ ﻗﺎﻧﻭﻥ ﺍﻟﻌﻘﻭﺑﺎﺕ‪.‬‬
‫‪ .3‬ﻛﻝ ﻣﻥ ﺭﻭﺝ ﺃﻭ ﻧﺷﺭ ﺃﻭ ﺍﺷﺗﺭﻙ ﻓﻲ ﻧﺷﺭ ﺍﻟﻭﺻﻑ ﺍﻟﻛﺎﺫﺏ ﻷﻱ ﻁﻌﺎﻡ ﺃﻭ‬
‫ﻋﻘﺎﺭ ﻣﻐﺷﻭﺵ ﻛﺎﻥ ﺃﻭ ﻣﻭﺻﻭﻓﺎ ً ﻭﺻﻔﺎ ً ﻛﺎﺫﺑﺎ ً ﻋﻥ ﻋﻠﻡ ﻣﻧﻪ ﺑﺫﻟﻙ ﻳﻌﺗﺑﺭ ﺃﻧﻪ‬
‫ﺍﺭﺗﻛﺏ ﺟﺭﻣﺎ ً ﺧﻼﻓﺎ ً ﻷﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(69‬‬
‫‪ .1‬ﻋﻠﻰ ﺍﻟﺭﻏﻡ ﻣﻣﺎ ﻭﺭﺩ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺃﻭ ﺃﻱ ﺗﺷﺭﻳﻊ ﺁﺧﺭ ﻟﻠﻭﺯﻳﺭ‪:‬‬
‫‌ﺃ‪ .‬ﺃﻥ ﻳﺻﺩﺭ ﺃﻣﺭﺍً ﺧﻁﻳﺎ ً ﻳﻣﻧﻊ ﺑﻳﻊ ﺃﻭ ﺗﻧﺎﻭﻝ ﺃﻭ ﺗﺩﺍﻭﻝ ﺍﻷﻁﻌﻣﺔ ﺃﻭ ﺍﻟﻌﻘﺎﻗﻳﺭ‬
‫ﺍﻟﻁﺑﻳﺔ ﺍﻟﻣﻐﺷﻭﺷﺔ ﺃﻭ ﺍﻟﻣﻭﺻﻭﻓﺔ ﻭﺻﻔﺎ ً ﻛﺎﺫﺑﺎ ً ﺇﺫﺍ ﺛﺑﺕ ﻟﻪ ﺃﻥ ﺍﻷﻁﻌﻣﺔ ﺃﻭ‬
‫ﺍﻟﻌﻘﺎﻗﻳﺭ ﺿﺎﺭﺓ ﺃﻭ ﻳﺣﺗﻣﻝ ﺃﻥ ﺗﻛﻭﻥ ﺿﺎﺭﺓ ﺑﻬﺎ‪.‬‬
‫ﺏ‪ .‬ﺃﻥ ﻳﺻﺩﺭ ﺗﻌﻠﻳﻣﺎﺕ ﺑﺎﻟﺗﻧﺳﻳﻕ ﻣﻊ ﻛﻝ ﻣﻥ ﻭﺯﻳﺭ ﺍﻟﺻﻧﺎﻋﺔ ﻭﺍﻟﺗﺟﺎﺭﺓ‬ ‫‌‬
‫ﻭﺍﻟﺗﻣﻭﻳﻥ ﻳﻣﻧﻊ ﺑﻣﻭﺟﺑﻬﺎ ﺍﺳﺗﻳﺭﺍﺩ ﺃﻭ ﺇﺩﺧﺎﻝ ﺃﻳﺔ ﻣﺎﺩﺓ ﻏﺫﺍﺋﻳﺔ ﺃﻭ ﻋﻘﺎﻗﻳﺭ‬
‫ﺇﻟﻰ ﺍﻟﻣﻣﻠﻛﺔ ﺇﺫﺍ ﻣﺿﻰ ﻧﺻﻑ ﺃﻭ ﺃﻛﺛﺭ ﻣﻥ ﻣﺩﺓ ﺻﻼﺣﻳﺗﻬﺎ‪.‬‬
‫ﺝ‪ .‬ﺃﻥ ﻳﺄﻣﺭ ﺑﺣﺟﺯ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻐﺫﺍﺋﻳﺔ ﻭﺍﻟﻌﻘﺎﻗﻳﺭ ﺍﻟﺗﻲ ﺗﻧﻁﺑﻕ ﻋﻠﻳﻬﺎ ﺃﺣﻛﺎﻡ ﺍﻟﺑﻧﺩﻳﻥ‬
‫ﺃ‪ ،‬ﺏ‪ ،‬ﻣﻥ ﻫﺫﻩ ﺍﻟﻔﻘﺭﺓ ﻭﻋﺩﻡ ﺍﻟﺗﺻﺭﻑ ﺑﻬﺎ ﻭﻟﻪ ﺃﻥ ﻳﻘﺭﺭ ﺣﻔﻅﻬﺎ ﻓﻲ‬
‫ﺍﻟﻣﻛﺎﻥ ﺍﻟﺫﻱ ﻳﻌﻳﻧﻪ ﺇﻟﻰ ﺃﻥ ﺗﺻﺩﺭ ﺍﻟﻣﺣﻛﻣﺔ ﻗﺭﺍﺭﺍً ﺑﺷﺄﻧﻬﺎ‪.‬‬
‫‪ .2‬ﺑﺎﻹﺿﺎﻓﺔ ﺇﻟﻰ ﺍﻟﻌﻘﻭﺑﺎﺕ ﺍﻷﺧﺭﻯ ﺗﻘﺭﺭ ﺍﻟﻣﺣﻛﻣﺔ ﻣﺻﺎﺩﺭﺓ ﻭﺇﺗﻼﻑ ﺍﻷﻁﻌﻣﺔ‬
‫ﻭﺍﻟﻌﻘﺎﻗﻳﺭ ﺍﻟﻣﺷﺎﺭ ﺇﻟﻳﻬﺎ ﻓﻲ ﺍﻟﻔﻘﺭﺓ ﺍﻟﺳﺎﺑﻘﺔ‪.‬‬
‫‪ .3‬ﻟﻠﻭﺯﻳﺭ ﺃﻥ ﻳﻁﻠﺏ ﻣﻥ ﺃﻱ ﻣﺻﻧﻊ ﺃﻭ ﻣﻥ ﺃﻱ ﻣﺳﺗﻭﺭﺩ ﻷﻱ ﻁﻌﺎﻡ ﺃﻭ ﻋﻘﺎﺭ‬
‫‪applicable copyright law.‬‬

‫ﻁﺑﻲ ﺧﻼﻝ ﺍﻟﻣﺩﺓ ﺍﻟﺗﻲ ﻳﻌﻳﻧﻬﺎ ﺑﻳﺎﻥ ﺍﻟﻣﺳﺎﺋﻝ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬

‫‌ﺃ‪ .‬ﺍﻟﺗﺭﻛﻳﺏ ﺃﻭ ﺍﻟﻣﻌﺎﺩﻟﺔ ﺍﻟﻛﻳﻣﻳﺎﻭﻳﺔ‪.‬‬
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 ‫ﺏ‪ .‬ﺇﻳﺿﺎﺣﺎﺕ ﻋﻥ ﻁﺭﻳﻘﺔ ﺍﺳﺗﻌﻣﺎﻟﻬﺎ‪.‬‬
‫‌‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺝ‪ .‬ﺃﻱ ﻣﻌﻠﻭﻣﺎﺕ ﺃﺧﺭﻯ ﻟﻬﺎ ﻋﻼﻗﺔ ﺑﺎﻟﺻﺣﺔ‪.‬‬

‫ﻭﻷﻱ ﻣﻭﻅﻑ ﻣﺧﺗﺹ ﺃﻥ ﻳﺄﺧﺫ ﻋﻳﻧﺔ ﻣﻥ ﺃﺟﻝ ﺍﻟﺗﺣﻠﻳﻝ ﺩﻭﻥ ﻣﻘﺎﺑﻝ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(70‬‬
‫‪ .1‬ﺇﺫﺍ ﻁﺭﺃ ﻋﻠﻰ ﺍﻟﻁﻌﺎﻡ ﺃﻱ ﺗﻐﻳﻳﺭ ﻓﻲ ﻗﻳﻣﺗﻪ ﺍﻟﻐﺫﺍﺋﻳﺔ ﻭﺃﻥ ﺃﺻﺑﺢ ﻏﻳﺭ ﺿﺎﺭ‬
‫ﺑﺎﻟﺻﺣﺔ‪ ،‬ﻓﻼ ﻳﺟﻭﺯ ﻋﺭﺿﻪ ﻟﻠﺑﻳﻊ ﺇﻻ ﺑﻣﻭﺍﺻﻔﺎﺕ ﺟﺩﻳﺩﺓ ﺗﺑﻳﻥ ﻭﺿﻌﻪ‬
‫ﺍﻟﺣﺎﻟﻲ‪.‬‬
‫‪ .2‬ﻭﺇﺫﺍ ﻁﺭﺃ ﺗﻐﻳﻳﺭ ﻋﻠﻰ ﺍﻟﻌﻘﺎﺭ ﺍﻟﻁﺑﻲ ﻗﻠﻝ ﻣﻥ ﻗﻳﻣﺗﻪ ﺍﻟﻌﻼﺟﻳﺔ ﻳﺟﻭﺯ ﻟﻠﻭﺯﻳﺭ ﺃﻥ‬
‫ﻳﺻﺩﺭ ﺃﻣﺭﺍً ﺧﻁﻳﺎ ً ﺑﻣﻧﻊ ﺗﺩﺍﻭﻟﻪ ﺃﻭ ﺑﻳﻌﻪ ﻭﺇﺫﺍ ﺃﺻﺑﺢ ﻋﺩﻳﻡ ﺍﻟﻔﺎﺋﺩﺓ ﻓﻠﻪ ﺃﻥ ﻳﺄﻣﺭ‬
‫ﺑﺈﺗﻼﻓﻪ‪.‬‬
‫ﻣﻳﺎﻩ ﺍﻟﺷﺭﺏ‪:‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(71‬‬
‫ﻳﻛﻭﻥ ﻟﻸﻟﻔﺎﻅ ﺍﻟﻭﺍﺭﺩﺓ ﺃﺩﻧﺎﻩ ﺍﻟﻣﻌﺎﻧﻲ ﺍﻟﻣﺧﺻﺻﺔ ﻟﻬﺎ ﺇﻻ ﺇﺫﺍ ﺩﻟﺕ ﺍﻟﻘﺭﻳﻧﺔ ﻋﻠﻰ‬
‫ﺧﻼﻑ ﺫﻟﻙ‪.‬‬
‫ﻣﺻﺎﺩﺭ ﺍﻟﻣﻳﺎﻩ‪:‬‬
‫ﺟﻣﻳﻊ ﻣﺻﺎﺩﺭ ﺍﻟﻣﻳﺎﻩ ﺍﻟﺳﻁﺣﻳﺔ ﻭﺍﻟﺟﻭﻓﻳﺔ ﺑﻣﺎ ﻓﻲ ﺫﻟﻙ ﺍﻷﻧﻬﺎﺭ ﻭﺍﻟﺟﺩﺍﻭﻝ‬
‫ﻭﺍﻷﻗﻧﻳﺔ ﻭﺍﻟﻭﺩﻳﺎﻥ ﻭﺍﻟﺑﺣﻳﺭﺍﺕ ﻭﺍﻟﺑﺭﻙ ﻭﺍﻟﺧﺯﺍﻧﺎﺕ ﻭﺍﻟﻳﻧﺎﺑﻳﻊ ﻭﺍﻵﺑﺎﺭ ﻭﻣﻳﺎﻩ‬
‫ﺍﻷﻣﻁﺎﺭ‪.‬‬
‫ﻣﺎء ﺍﻟﺷﺭﺏ‪:‬‬
‫ﺍﻟﻣﺎء ﺍﻟﺻﺎﻟﺢ ﻟﻠﺷﺭﺏ ﻭﺍﻻﺳﺗﻬﻼﻙ ﺍﻟﻣﻧﺯﻟﻲ ﻭﻟﺻﻧﺎﻋﺔ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻐﺫﺍﺋﻳﺔ ﺍﻟﺧﺎﻟﻲ‬
‫ﻣﻥ ﻛﻝ ﺗﻠﻭﻳﺙ ﻛﻳﻣﻳﺎﺋﻲ ﺃﻭ ﺟﺭﺛﻭﻣﻲ ﺃﻭ ﻁﺑﻳﻌﻲ‪.‬‬
‫ﺷﺑﻛﺔ ﺍﻟﻣﻳﺎﻩ‪:‬‬
‫ﺟﻬﺎﺯ ﺗﻭﺭﻳﺩ ﻭﺗﻭﺯﻳﻊ ﺍﻟﻣﻳﺎﻩ‪ ،‬ﻭﺗﺷﻣﻝ ﺟﻣﻳﻊ ﺃﻧﺎﺑﻳﺏ ﺍﻟﻣﻳﺎﻩ ﺍﻟﺭﺋﻳﺳﻳﺔ ﺃﻭ ﺍﻟﻔﺭﻋﻳﺔ‬
‫ﺍﻟﺗﻲ ﺗﺳﺗﻌﻣﻝ ﻟﺿﺦ ﺍﻟﻣﻳﺎﻩ ﻭﺟﻣﻌﻬﺎ ﻭﺇﺳﺎﻟﺗﻬﺎ ﻭﺟﻣﻳﻊ ﺍﻟﺧﺯﺍﻧﺎﺕ ﺍﻟﻌﺎﻣﺔ ﻭﻣﺣﻁﺎﺕ‬
‫ﺍﻟﺗﻧﻘﻳﺔ ﻭﺍﻟﺗﻌﻘﻳﻡ ﻭﻣﺣﻁﺎﺕ ﺍﻟﺿﺦ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺻﺎﺣﺏ ﻣﺻﺩﺭ ﺍﻟﻣﻳﺎﻩ‪ ،‬ﺃﻭ ﺻﺎﺣﺏ ﺷﺑﻛﺔ ﺍﻟﻣﻳﺎﻩ‪:‬‬

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 ‫ﻛﻝ ﻣﺎﻟﻙ ﻟﻣﺻﺩﺭ ﺃﻭ ﺷﺑﻛﺔ ﻣﻳﺎﻩ ﻭﻳﺷﻣﻝ ﺍﻟﻣﺟﻠﺱ ﺍﻟﺑﻠﺩﻱ ﻭﺍﻟﻣﺟﻠﺱ ﺍﻟﻘﺭﻭﻱ ﺃﻭ‬
‫ﺃﻱ ﺷﺭﻳﻙ ﻟﻠﻣﺎﻟﻙ ﻛﻣﺎ ﺗﺷﻣﻝ ﻛﻝ ﺷﺧﺹ ﺃﻭ ﻫﻳﺋﺔ ﻣﺳﺅﻭﻝ ﺃﻭ ﻣﺳﺅﻭﻟﺔ ﻋﻥ ﺷﺭﻛﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﺎ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(72‬‬
‫‪ .1‬ﻋﻠﻰ ﺍﻟﻭﺯﺍﺭﺓ ﺿﻣﻥ ﺟﻣﻳﻊ ﺇﻣﻛﺎﻧﻳﺎﺗﻬﺎ ﺃﻥ ﺗﺗﺣﻘﻕ ﻣﻥ ﺃﻥ ﻣﻳﺎﻩ ﺍﻟﺷﺭﺏ ﺻﺎﻟﺣﺔ‬
‫ﻣﻥ ﺍﻟﻧﺎﺣﻳﺔ ﺍﻟﺻﺣﻳﺔ ﺃﻳﺎ ً ﻛﺎﻥ ﻣﺻﺩﺭﻫﺎ ﻭﻣﻥ ﺃﻥ ﺍﻟﻣﻳﺎﻩ ﻏﻳﺭ ﺍﻟﺻﺎﻟﺣﺔ ﻻ‬
‫ﺗﺳﺗﻬﻠﻙ ﺑﺷﻛﻝ ﻳﺿﺭ ﺑﺎﻟﺻﺣﺔ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫‪ .2‬ﺗﺣﻘﻳﻘﺎ ً ﻟﻬﺫﻩ ﺍﻟﻐﺎﻳﺔ‪ ،‬ﻋﻠﻰ ﺟﻣﻳﻊ ﺍﻟﻭﺯﺍﺭﺍﺕ ﻭﺍﻟﺩﻭﺍﺋﺭ ﻭﺍﻟﻣﺅﺳﺳﺎﺕ ﺍﻷﻫﻠﻳﺔ‬
‫ﻭﺍﻟﻣﺟﺎﻟﺱ ﺍﻟﻣﺣﻠﻳﺔ ﻭﺍﻟﻘﺭﻭﻳﺔ ﺃﻥ ﺗﺗﻌﺎﻭﻥ ﻣﻊ ﺍﻟﻭﺯﺍﺭﺓ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(73‬‬
‫‪ .1‬ﺗﺧﺿﻊ ﻣﻳﺎﻩ ﺍﻟﺷﺭﺏ ﻹﺷﺭﺍﻑ ﺍﻟﻭﺯﺍﺭﺓ ﻭﻣﺭﺍﻗﺑﺗﻬﺎ ﻣﻥ ﺣﻳﺙ ﺻﻼﺣﻬﺎ‬
‫ﻟﻼﺳﺗﻬﻼﻙ‪.‬‬
‫‪ .2‬ﺃ‪ .‬ﻟﻠﻭﺯﻳﺭ ﺑﺄﻣﺭ ﻳﺻﺩﺭﻩ‪ ،‬ﺃﻥ ﻳﻣﻧﻊ ﺑﻳﻊ ﺃﻭ ﻋﺭﺽ ﺃﻭ ﺍﺳﺗﻬﻼﻙ ﺃﻭ ﺗﻭﺯﻳﻊ ﺃﻳﺔ‬
‫ﻣﻳﺎﻩ ﺇﺫﺍ ﻅﻬﺭ ﺃﻧﻬﺎ ﻏﻳﺭ ﺻﺎﻟﺣﺔ ﻟﻼﺳﺗﻬﻼﻙ ﺃﻭ ﻛﺎﻧﺕ ﻣﺿﺭﺓ ﺑﺎﻟﺻﺣﺔ ﺍﻟﻌﺎﻣﺔ‪.‬‬
‫ﺏ‪ .‬ﻳﺑﻘﻰ ﺃﻣﺭ ﺍﻟﻣﻧﻊ ﻗﺎﺋﻣﺎ ً ﺇﻟﻰ ﺃﻥ ﺗﺻﺑﺢ ﺍﻟﻣﻳﺎﻩ ﺻﺎﻟﺣﺔ ﻟﻠﺷﺭﺏ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(74‬‬
‫‪ .1‬ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﺍﻟﻘﻭﺍﻧﻳﻥ ﺍﻟﻣﻭﺿﻭﻋﺔ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺎﻟﻣﻳﺎﻩ ﻭﺑﺗﻭﺯﻳﻌﻬﺎ ﻭﺍﺳﺗﻬﻼﻛﻬﺎ ﻭﻣﻥ‬
‫ﺃﺟﻝ ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺍﻟﺻﺣﺔ ﺍﻟﻌﺎﻣﺔ‪ ،‬ﻭﻣﻧﻌﺎ ً ﻟﺗﻠﻭﻳﺙ ﻣﻳﺎﻩ ﺍﻟﺷﺭﺏ ﻭﺿﻣﻥ ﻫﺫﻩ‬
‫ﺍﻟﻐﺎﻳﺎﺕ ﻓﻘﻁ ﻻ ﻳﺟﻭﺯ ﺇﻧﺷﺎء ﺃﻳﺔ ﺷﺑﻛﺔ ﻣﻳﺎﻩ ﻣﺎ ﻟﻡ ﺗﺗﻡ ﺍﻟﻣﺻﺎﺩﻗﺔ ﻋﻠﻰ‬
‫ﺍﻟﻣﺧﻁﻁﺎﺕ ﻭﺍﻟﻣﻭﺍﺻﻔﺎﺕ ﻣﻥ ﻗﺑﻝ‪:‬‬
‫ﺍﻟﻭﺯﻳﺭ ﺃﻭ ﻭﻛﻳﻝ ﺍﻟﻭﺯﺍﺭﺓ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ ﻓﻲ ﺣﺎﻟﺔ ﻏﻳﺎﺑﻪ‪.‬‬ ‫‌ﺃ‪.‬‬
‫ﺏ‪ .‬ﺃﻳﺔ ﻭﺯﺍﺭﺓ ﺃﺧﺭﻯ ﺃﻭ ﺳﻠﻁﺔ ﺃﻭ ﺩﺍﺋﺭﺓ ﺣﻛﻭﻣﻳﺔ ﺃﻧﻳﻁﺕ ﺑﻬﺎ ﻫﺫﻩ‬

‫ﺍﻟﺻﻼﺣﻳﺎﺕ ﻭﻟﻐﺎﻳﺔ ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺍﻟﺻﺣﺔ ﺍﻟﻌﺎﻣﺔ ﻭﻟﻣﻧﻊ ﺗﻔﺷﻲ‬

‫ﺍﻷﻣﺭﺍﺽ ﻳﻛﻭﻥ ﻟﻭﺯﺍﺭﺓ ﺍﻟﺻﺣﺔ ﺣﻕ ﺍﻹﺷﺭﺍﻑ ﺍﻟﻛﺎﻣﻝ ﻋﻠﻰ ﻫﺫﻩ ﺍﻟﺷﺑﻛﺔ‬

‫ﻋﻧﺩ ﺇﻧﺷﺎﺋﻬﺎ ﺃﻭ ﺑﻌﺩ ﺫﻟﻙ‪.‬‬

‫‪applicable copyright law.‬‬

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 ‫‪ .2‬ﺗﺣﻘﻳﻘﺎ ً ﻟﻠﻐﺎﻳﺎﺕ ﺍﻟﻣﺑﻳﻧﺔ ﻓﻲ ﻫﺫﺍ ﺍﻟﻔﺻﻝ ﻭﺿﻣﻥ ﺍﻟﺣﺩﻭﺩ ﺍﻟﻣﺑﻳﻧﺔ ﺃﻋﻼﻩ ﻻ ﻳﺟﻭﺯ‬
‫ﺭﺑﻁ ﺃﻳﺔ ﺷﺑﻛﺔ ﻣﻳﺎﻩ ﺧﺎﺻﺔ ﺃﻭ ﻋﺎﻣﺔ ﺑﺄﻳﺔ ﺷﺑﻛﺔ ﻣﻳﺎﻩ ﺃﺧﺭﻯ ﻛﻣﺎ ﻻ ﻳﺟﻭﺯ ﺇﺟﺭﺍء‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺃﻱ ﺗﻐﻳﻳﺭ ﺭﺋﻳﺳﻲ ﺃﻭ ﺟﻭﻫﺭﻱ ﻓﻲ ﺷﺑﻛﺔ ﺗﻭﺯﻳﻊ ﺍﻟﻣﻳﺎﻩ ﻣﺎ ﻟﻡ ﺗﺗﻡ ﺍﻟﻣﻭﺍﻓﻘﺔ ﻭﻓﻘﺎ ً‬
‫ﻟﻣﺎ ﺗﻘﺩﻡ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(75‬‬
‫‪ .1‬ﺗﺭﺍﻗﺏ ﺍﻟﻭﺯﺍﺭﺓ ﻭﺗﻘﺩﻡ ﺍﻹﺭﺷﺎﺩﺍﺕ ﻋﻧﺩ ﺇﻧﺷﺎء ﺃﻣﺎﻛﻥ ﻟﺟﻣﻊ ﺍﻟﻔﺿﻼﺕ ﺃﻭ ﻋﻧﺩ‬
‫ﺇﻧﺷﺎء ﺑﺎﻟﻭﻋﺔ ﺃﻭ ﺣﺭﻓﺔ ﻓﻲ ﺃﻱ ﻣﻛﺎﻥ ﻳﺅﺛﺭ ﺃﻭ ﻳﺣﺗﻣﻝ ﺃﻥ ﻳﺅﺛﺭ ﻣﻥ ﻧﺎﺣﻳﺔ‬
‫ﺻﺣﻳﺔ ﻋﻠﻰ ﻣﻳﺎﻩ ﺍﻟﺷﺭﺏ ﺃﻭ ﻋﻠﻰ ﻣﺻﺎﺩﺭ ﺍﻟﻣﻳﺎﻩ‪ ،‬ﻭﻟﻠﻣﺩﻳﺭ ﺃﻭ ﺍﻟﻁﺑﻳﺏ ﺃﻥ ﻳﺄﻣﺭ‬
‫ﺧﻁﻳﺎ ً ﺑﻣﻧﻊ ﺇﻧﺷﺎﺋﻬﺎ ﺃﻭ ﻓﻲ ﺣﺎﻟﺔ ﻭﺟﻭﺩﻫﺎ ﺑﺈﺯﺍﻟﺗﻬﺎ ﻛﻠﻳﺎ ً ﺃﻭ ﺟﺯﺋﻳﺎ ً ﺇﺫﺍ ﻅﻬﺭ ﻓﻳﻪ‬
‫ﺃﻥ ﻫﺫﻩ ﺍﻹﻧﺷﺎءﺍﺕ ﺿﺎﺭﺓ ﺃﻭ ﻳﺣﺗﻣﻝ ﺃﻥ ﺗﺿﺭ ﺑﻣﻳﺎﻩ ﺍﻟﺷﺭﺏ ﺃﻭ ﺑﻣﺻﺎﺩﺭ ﺍﻟﻣﻳﺎﻩ‪.‬‬
‫‪ .2‬ﺇﺫﺍ ﺗﺧﻠﻑ ﺍﻟﻣﺎﻟﻙ ﺃﻭ ﺍﻟﻣﺳﺅﻭﻝ ﻋﻥ ﺗﻧﻔﻳﺫ ﺍﻷﻭﺍﻣﺭ ﺿﻣﻥ ﺍﻟﻣﺩﺓ ﺍﻟﻣﺣﺩﺩﺓ ﻓﻲ‬
‫ﺍﻷﻣﺭ ﻓﻠﻠﻣﺩﻳﺭ ﺃﻭ ﺍﻟﻁﺑﻳﺏ ﺃﻥ ﻳﺗﺧﺫ ﻛﺎﻓﺔ ﺍﻹﺟﺭﺍءﺍﺕ ﺍﻟﻼﺯﻣﺔ ﻋﻠﻰ ﻧﻔﻘﺔ ﺍﻟﻣﺎﻟﻙ‬
‫ﺃﻭ ﺍﻟﻣﺳﺅﻭﻝ‪.‬‬
‫‪ .3‬ﻋﻠﻰ ﻛﻝ ﻣﻥ ﻳﻌﻣﻝ ﺑﻭﻗﻭﻉ ﺗﻠﻭﻳﺙ ﻟﻣﻳﺎﻩ ﺍﻟﺷﺭﺏ ﺃﻥ ﻳﺑﻠﻎ ﺍﻟﻣﺩﻳﺭ ﺃﻭ ﺍﻟﻁﺑﻳﺏ‬
‫ﺑﺫﻟﻙ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(76‬‬
‫ﻳﻛﻭﻥ ﺻﺎﺣﺏ ﻣﺻﺩﺭ ﺍﻟﻣﻳﺎﻩ ﺃﻭ ﺻﺎﺣﺏ ﺷﺑﻛﺔ ﺍﻟﻣﻳﺎﻩ ﻣﺳﺅﻭﻻً ﻋﻥ ﺃﻳﺔ ﻣﺧﺎﻟﻔﺔ‬
‫ﻷﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(77‬‬
‫ﺣﺭﺻﺎ ً ﻋﻠﻰ ﺗﺣﻘﻳﻕ ﺍﻷﻫﺩﺍﻑ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻣﺫﻛﻭﺭﺓ ﻓﻲ ﻫﺫﺍ ﺍﻟﻔﺻﻝ‪ ،‬ﻟﻠﻭﺯﺍﺭﺓ ﺃﻥ‬
‫ﺗﻘﻭﻡ ﺑﻧﻔﺳﻬﺎ ﺃﻭ ﺃﻥ ﺗﺧﻭﻝ ﺃﻳﺔ ﻭﺯﺍﺭﺓ ﺃﻭ ﺩﺍﺋﺭﺓ ﺃﻭ ﻣﺅﺳﺳﺔ ﺃﺧﺭﻯ ﺑﺎﻟﻘﻳﺎﻡ ﺑﻣﻌﺎﻳﻧﺔ‬
‫ﻭﺍﺧﺗﺑﺎﺭ ﻭﻓﺣﺹ ﺍﻟﻣﻳﺎﻩ ﻭﺗﻔﺗﻳﺵ ﺃﻋﻣﺎﻝ ﺷﺑﻛﺔ ﺍﻟﻣﻳﺎﻩ ﻭﺃﻥ ﺗﺧﻭﻟﻬﺎ ﺑﺎﻟﻘﻳﺎﻡ ﺑﺟﻣﻳﻊ‬
‫ﺍﻷﻋﻣﺎﻝ ﺍﻟﻣﻧﻭﻁﺔ ﺑﻬﺎ ﺑﻣﻘﺗﺿﻰ ﻫﺫﺍ ﺍﻟﻔﺻﻝ ﻋﻠﻰ ﺃﻥ ﺗﺑﻘﻰ ﺍﻟﻭﺯﺍﺭﺓ ﻓﻲ ﺟﻣﻳﻊ‬
‫ﺍﻟﺣﺎﻻﺕ ﻣﺳﺅﻭﻟﺔ ﻋﻥ ﺍﻟﺗﺛﺑﺕ ﻣﻥ ﺃﻥ ﺍﻟﻣﻳﺎﻩ ﺻﺎﻟﺣﺔ ﻟﻠﺷﺭﺏ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(78‬‬
‫ﺗﺗﻌﺎﻭﻥ ﻛﺎﻓﺔ ﺍﻟﻭﺯﺍﺭﺍﺕ ﻭﺍﻟﺩﻭﺍﺋﺭ ﻭﺍﻟﻬﻳﺋﺎﺕ ﻭﺍﻟﻣﺟﺎﻟﺱ ﻛﻝ ﺿﻣﻥ ﺇﻣﻛﺎﻧﻳﺎﺗﻬﺎ‬
‫ﻭﺍﺧﺗﺻﺎﺻﻬﺎ ﻣﻊ ﻭﺯﺍﺭﺓ ﺍﻟﺻﺣﺔ ﻟﺗﻧﻔﻳﺫ ﺃﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(79‬‬
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 ‫‪ .1‬ﻛﻝ ﻣﻥ ﻳﺧﺎﻟﻑ ﺃﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺃﻭ ﺃﻱ ﻧﻅﺎﻡ ﺻﺎﺩﺭ ﺑﻣﻘﺗﺿﺎﻩ ﻳﻌﺎﻗﺏ‬
‫ﺑﺎﻟﺣﺑﺱ ﻣﻥ ﺃﺳﺑﻭﻉ ﺇﻟﻰ ﺳﻧﺔ ﺃﻭ ﺑﺎﻟﻐﺭﺍﻣﺔ ﻣﻥ ﻋﺷﺭﺓ ﺩﻧﺎﻧﻳﺭ ﺇﻟﻰ ﻣﺎﺋﺗﻲ ﺩﻳﻧﺎﺭ ﺃﻭ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺑﻛﻠﺗﺎ ﻫﺎﺗﻳﻥ ﺍﻟﻌﻘﻭﺑﺗﻳﻥ‪.‬‬

‫‪ .2‬ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﻣﺎ ﻧﺹ ﻋﻠﻳﻪ ﺻﺭﺍﺣﺔ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﻳﺟﻭﺯ ﻟﻠﻣﺣﻛﻣﺔ ﻟﻣﻧﻊ‬
‫ﺍﻟﺿﺭﺭ ﻭﺣﻔﻅﺎ ً ﻟﻠﺻﺣﺔ ﺍﻟﻌﺎﻣﺔ ﺃﻥ ﺗﻘﺭﺭ‪:‬‬
‫‪ .1‬ﺇﻗﻔﺎﻝ ﺍﻟﻣﺣﺎﻝ ﻭﺍﻟﻣﺩﺓ ﺍﻟﺗﻲ ﺗﺭﺍﻫﺎ‪.‬‬
‫‪ .2‬ﺣﺟﺯ ﺳﻳﺎﺭﺓ ﺻﻬﺭﻳﺞ ﺍﻟﻧﺿﺢ ﺇﺫﺍ ﺗﻌﻠﻘﺕ ﺑﻬﺎ ﺍﻟﻣﻛﺭﻫﺔ‪.‬‬
‫‪ .3‬ﺣﺟﺯ ﺃﻭ ﻣﺻﺎﺩﺭﺓ ﺍﻟﻣﺣﺭﻙ )ﺍﻟﻣﻭﺗﻭﺭ( ﺇﺫﺍ ﺗﻌﻠﻘﺕ ﺑﻪ ﺍﻟﻣﻛﺭﻫﺔ ﺍﻟﻣﺫﻛﻭﺭﺓ‪.‬‬
‫ﺍﻟﻐﺭﺽ ﻣﻥ ﺍﻟﻘﻭﺍﻧﻳﻥ ﻭﺍﻟﺗﺷﺭﻳﻌﺎﺕ ﺍﻟﻐﺫﺍﺋﻳﺔ‪:‬‬
‫ﺇﻥ ﻣﻥ ﺃﻫﻡ ﺍﻷﻏﺭﺍﺽ ﺍﻟﺭﺋﻳﺳﻳﺔ ﻟﻭﺿﻊ ﻗﻭﺍﻧﻳﻥ ﻭﺗﺷﺭﻳﻌﺎﺕ ﺗﺧﺹ ﺍﻟﻣﻭﺍﺩ‬
‫ﺍﻟﻐﺫﺍﺋﻳﺔ‪:‬‬
‫‪ .1‬ﺇﺗﻼﻑ ﻭﺇﻫﻣﺎﻝ ﺃﻳﺔ ﻣﻭﺍﺩ ﻏﺫﺍﺋﻳﺔ ﻣﺣﺿﺭﺓ ﺃﻭ ﻣﺧﺯﻭﻧﺔ ﺗﺣﺕ ﻅﺭﻭﻑ ﻏﻳﺭ‬
‫ﺻﺣﻳﺔ ﻗﺩ ﺗﺅﺩﻱ ﻋﻠﻰ ﺗﻠﻭﺛﻪ ﺑﺎﻟﺑﻛﺗﻳﺭﻳﺎ ﻭﺟﻌﻠﻪ ﺿﺎﺭﺍً ﺻﺣﻳﺎ ً ﻭﻛﺫﻟﻙ ﺇﺗﻼﻑ‬
‫ﺃﻳﺔ ﻣﺎﺩﺓ ﻏﺫﺍﺋﻳﺔ ﻏﻳﺭ ﺻﺎﻟﺣﺔ ﻟﻼﺳﺗﻬﻼﻙ ﺍﻟﺑﺷﺭﻱ ﻭﺇﺗﻼﻑ ﺃﻳﺔ ﻣﺎﺩﺓ ﻏﺫﺍﺋﻳﺔ‬
‫ﺗﺣﺗﻭﻯ ﻋﻠﻰ ﻣﻭﺍﺩ ﺳﺎﻣﺔ ﺳﻭﺍء ﻛﺎﻧﺕ ﻁﺑﻳﻌﻳﺔ ﺃﻭ ﻣﻭﺍﺩ ﻣﺿﺎﻓﺔ ﺗﺟﻌﻠﻪ ﺧﻁﺭﺍً‬
‫ﻋﻠﻰ ﺍﻟﺻﺣﺔ ﻭﺇﺗﻼﻑ ﺃﻳﺔ ﻣﺎﺩﺓ ﻏﺫﺍﺋﻳﺔ ﻣﻠﻭﺛﺔ ﺑﻣﻭﺍﺩ ﻣﻥ ﺃﺻﻝ ﻗﻁﺭﺍﻥ ﺍﻟﻔﺣﻡ‬
‫ﻭﺇﺗﻼﻑ ﺃﻳﺔ ﻣﺎﺩﺓ ﻏﺫﺍﺋﻳﺔ ﻣﻌﺑﺄﺓ ﺑﺄﻏﻠﻔﺔ ﺃﻭ ﺃﻭﻋﻳﺔ ﺿﺎﺭﺓ ﺻﺣﻳﺎ ً‪.‬‬
‫‪ .2‬ﺍﻟﻌﻣﻝ ﻋﻠﻰ ﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻰ ﺳﻼﻣﺔ ﻭﺻﺣﺔ ﺍﻟﻣﻭﺍﻁﻧﻳﻥ ﺑﺿﻣﺎﻥ ﺗﻁﺑﻳﻕ‬
‫ﺍﻟﺷﺭﻭﻁ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻭﺍﺟﺏ ﺗﻭﺍﻓﺭﻫﺎ ﻭﻣﻧﻊ ﺣﺩﻭﺙ ﺍﻟﺗﺳﻣﻡ ﺍﻟﻐﺫﺍﺋﻲ ﻭﻣﻧﻊ ﻏﺵ‬
‫ﺍﻷﻏﺫﻳﺔ‪.‬‬
‫‪ .3‬ﺗﺣﺳﻳﻥ ﻧﻭﻋﻳﺔ ﺍﻹﻧﺗﺎﺝ ﻭﺭﻓﻊ ﺟﻭﺩﺓ ﺍﻟﻣﺎﺩﺓ ﺍﻟﻐﺫﺍﺋﻳﺔ ﺑﻣﻁﺎﺑﻘﺗﻬﺎ ﻟﻠﻣﻭﺍﺻﻔﺎﺕ‬
‫ﺍﻟﻐﺫﺍﺋﻳﺔ ﺍﻟﻣﺣﺩﺩﺓ ﻗﺎﻧﻭﻧﺎ ً‪.‬‬
‫‪ .4‬ﻭﺿﻊ ﻣﻭﺍﺻﻔﺎﺕ ﻗﻳﺎﺳﻳﺔ ﺑﺣﺎﻟﺔ ﻣﻌﻘﻭﻟﺔ ﻟﻛﻝ ﻣﺎﺩﺓ ﻏﺫﺍﺋﻳﺔ ﻭﺟﻭﺩﺗﻬﺎ ﻭﻣﺩﻯ‬
‫ﻣﻝء ﺍﻟﻭﻋﺎء ﺃﻭ ﻋﺩﺩ ﺍﻟﻭﺣﺩﺍﺕ ﻭﺗﻭﺿﻳﺢ ﺍﻟﻌﻼﻣﺔ ) ‪ (Label‬ﺍﻟﻣﻭﺟﻭﺩﺓ ﻋﻠﻰ‬
‫ﻏﻼﻑ ﺍﻟﻣﺎﺩﺓ ﺍﻟﻐﺫﺍﺋﻳﺔ‪.‬‬
‫‪ .5‬ﻣﻧﻊ ﺇﺿﺎﻓﺔ ﺃﻳﺔ ﻣﺎﺩﺓ ﺳﺎﻣﺔ ﺃﻭ ﺿﺎﺭﺓ ﺑﺻﺣﺔ ﺍﻟﻣﺳﺗﻬﻠﻙ ﺑﺣﺟﺔ ﺗﻐﻳﻳﺭ ﻟﻭﻥ ﺃﻭ‬
‫ﻁﻌﻡ ﺃﻭ ﻗﻭﺍﻡ ﺍﻟﻐﺫﺍء‪ ،‬ﻭﻋﻧﺩ ﺇﺿﺎﻓﺔ ﺃﻳﺔ ﻣﺎﺩﺓ ﻛﻳﻣﻳﺎﻭﻳﺔ ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ‬
‫ﺍﻹﺿﺎﻓﺔ ﺿﻣﻥ ﺍﻟﺣﺩﻭﺩ ﺍﻟﻣﺳﻣﻭﺡ ﺑﻬﺎ ﺿﻣﻥ ﺍﻟﻘﺎﻧﻭﻥ ﺣﻳﺙ ﻳﺳﻣﺢ ﺑﺈﺿﺎﻓﺗﻬﺎ‬
‫‪applicable copyright law.‬‬

‫ﺿﻣﻥ ﺍﻟﺗﺭﺍﻛﻳﺯ ﺍﻟﻣﺣﺩﺩﺓ ﻟﻛﻝ ﻣﺎﺩﺓ ﺑﺣﻳﺙ ﻻ ﺗﺅﺛﺭ ﻋﻠﻰ ﺻﺣﺔ ﺍﻟﻣﺳﺗﻬﻠﻙ‪.‬‬
‫ﺭﺍﺑﻌﺎ ً‪ :‬ﺍﻟﻬﻳﻛﻝ ﺍﻟﻌﻅﻣﻲ‪:‬‬
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 ‫ﻳﺗﺄﻟﻑ ﻣﻥ ‪ 206‬ﻋﻅﻣﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﻅﺎﺋﻔﻪ‪:‬‬
‫‪ .1‬ﺇﺳﻧﺎﺩ ﺍﻟﺟﺳﻡ ﻭﺗﻭﻓﻳﺭ ﺍﻟﺣﻣﺎﻳﺔ ﻟﻪ‪.‬‬
‫‪ .2‬ﺍﻟﻣﺷﺎﺭﻛﺔ ﺑﺎﻟﺣﺭﻛﺔ ﻣﻊ ﺍﻟﻣﻔﺎﺻﻝ ﻭﺍﻟﻌﺿﻼﺕ‪.‬‬
‫‪ .3‬ﺣﻣﺎﻳﺔ ﺃﻧﺳﺟﺔ ﺍﻟﺟﺳﻡ ﻭﺍﻷﻋﺿﺎء ﺍﻟﺩﺍﺧﻠﻳﺔ ﻣﺛﻼً ﺗﻘﻭﻡ ﺍﻟﺟﻣﺟﻣﺔ‬
‫ﺑﺣﻣﺎﻳﺔ ﺍﻟﺩﻣﺎﻍ ﻭﺍﻟﻘﻔﺹ ﺍﻟﺻﺩﺭﻱ ﺑﺣﻣﺎﻳﺔ ﺍﻟﻘﻠﺏ ﻭﺍﻟﺭﺋﺗﻳﻥ‪.‬‬

‫ﺃﻗﺳﺎﻣﻪ‪:‬‬
‫‪ .1‬ﺍﻟﺟﻣﺟﻣﺔ ﻭﺗﺗﻛﻭﻥ ﻣﻥ‪:‬‬
‫‌ﺃ‪ .‬ﻋﻅﺎﻡ ﺍﻟﻘﺣﻑ‪ :‬ﻭﻋﺩﺩﻫﺎ ‪ 8‬ﻋﻅﻣﺎﺕ ﻭﺗﻧﻘﺳﻡ ﺇﻟﻰ‪:‬‬
‫‪ -‬ﻋﻅﺎﻡ ﻣﺯﺩﻭﺟﺔ ﻣﺛﻝ‪ :‬ﻋﻅﺎﻡ ﺍﻟﻭﺟﻪ ﻭﺍﻟﻔﻙ ﺍﻟﻌﻠﻭﻱ‪.‬‬
‫ﻣﺛﻝ‪ :‬ﺍﻟﺟﺑﻬﺔ‪.‬‬ ‫‪ -‬ﻋﻅﺎﻡ ﻣﻔﺭﺩﺓ‬
‫ﺏ‪ .‬ﺍﻟﺟﺫﻉ ﻭﻳﺗﻛﻭﻥ ﻣﻥ‪ :‬ﺍﻟﻌﺎﻣﻭﺩ ﺍﻟﻔﻘﺭﻱ ﻭﻋﺩﺩ ﻓﻘﺭﺍﺗﻪ ‪ 33‬ﺗﺭﺗﻳﺑﻬﺎ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‌‬
‫‪ -‬ﺍﻟﻔﻘﺭﺍﺕ ﺍﻟﻌﻧﻘﻳﺔ ﻭﻋﺩﺩﻫﺎ ‪.7‬‬
‫‪ -‬ﺍﻟﻔﻘﺭﺍﺕ ﺍﻟﻅﻬﺭﻳﺔ ﻭﻋﺩﺩﻫﺎ ‪.12‬‬
‫‪ -‬ﺍﻟﻔﻘﺭﺍﺕ ﺍﻟﻘﻁﻧﻳﺔ ﻭﻋﺩﺩﻫﺎ ‪.5‬‬
‫‪ -‬ﺍﻟﻔﻘﺭﺍﺕ ﺍﻟﻌﺟﺯﻳﺔ ﻭﻋﺩﺩﻫﺎ ‪.5‬‬
‫‪-‬ﺍﻟﻔﻘﺭﺍﺕ ﺍﻟﻌﺻﻌﺻﻳﺔ ﻭﻋﺩﺩﻫﺎ ‪.4‬‬
‫ﻭﺗﺗﺣﺩ ﺍﻟﻔﻘﺭﺍﺕ ﺍﻟﻌﺟﺯﻳﺔ ﻣﻊ ﺑﻌﺿﻬﺎ ﺍﻟﺑﻌﺽ ﻭﺍﻟﻌﺻﻌﺻﻳﺔ ﻛﺫﻟﻙ ﻋﻧﺩ‬
‫ﺍﻷﺷﺧﺎﺹ ﺍﻟﺑﺎﻟﻐﻳﻥ ﻟﺗﺻﺑﺢ ﻓﻘﺭﺓ ﻭﺍﺣﺩﺓ ﻭﺑﺫﻟﻙ ﻳﺻﺑﺢ ﻣﺟﻣﻭﻉ ﺍﻟﻔﻘﺭﺍﺕ ‪ 26‬ﺑﺩﻻً‬
‫ﻣﻥ ‪.33‬‬
‫‪ .2‬ﺍﻟﻘﻔﺹ ﺍﻟﺻﺩﺭﻱ ﻭﻳﺗﻛﻭﻥ ﻣﻥ ‪ 12‬ﺯﻭﺝ ﻣﻥ ﺍﻷﺿﻼﻉ ﺗﺭﺑﻁ ﺑﻳﻧﻬﻡ‬
‫ﻋﻅﻣﺔ ﺍﻟﻘﺹ ﻭﺃﻗﺳﺎﻣﻪ ﻫﻲ‪:‬‬
‫‌ﺃ‪ .‬ﺍﻷﺿﻼﻉ ﺍﻟﺻﺎﺩﻗﺔ ﻭﻋﺩﺩﻫﺎ ‪ 7‬ﺃﺯﻭﺍﺝ ﻣﺭﺗﺑﻁﺔ ﻣﻥ ﺍﻟﺧﻠﻑ ﺑﺎﻟﻌﺎﻣﻭﺩ ﺍﻟﻔﻘﺭﻱ‬
‫‪applicable copyright law.‬‬

‫ﻭﻣﻥ ﺍﻷﻣﺎﻡ ﺑﻌﻅﻣﺔ ﺍﻟﻘﺹ‪.‬‬

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 ‫‪ 3‬ﺃﺯﻭﺍﺝ ﻣﺭﺗﺑﻁﺔ ﺃﻳﺿﺎ ً ﺑﻧﻔﺱ ﻁﺭﻳﻘﺔ‬ ‫ﺏ‪ .‬ﺍﻷﺿﻼﻉ ﺍﻟﻛﺎﺫﺑﺔ ﻭﻋﺩﺩﻫﺎ‬
‫‌‬
‫ﺍﻷﺿﻼﻉ ﺍﻟﺻﺎﺩﻗﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺕ‪ .‬ﺍﻷﺿﻼﻉ ﺍﻟﺳﺎﺋﺑﺔ ﻭﻋﺩﺩﻫﺎ ﺯﻭﺟﺎﻥ ﻣﺭﺗﺑﻁﺔ ﻣﻥ ﺍﻟﺧﻠﻑ ﺑﺎﻟﻌﺎﻣﻭﺩ ﺍﻟﻔﻘﺭﻱ‬

‫‌‬
‫ﺑﻳﻧﻣﺎ ﻻ ﺗﺗﺻﻝ ﺑﻌﻅﻣﺔ ﺍﻟﻘﺹ ﻣﻥ ﺍﻷﻣﺎﻡ‪.‬‬
‫ﺑﺎﻹﺿﺎﻓﺔ ﺇﻟﻰ ﻋﻅﻣﺔ ﺍﻟﻘﺹ ﻭﻫﻲ ﺍﻟﺟﺯء ﺍﻷﻭﺳﻁ ﻣﻥ ﻣﻘﺩﻣﺔ ﺍﻟﻘﻔﺹ‬
‫ﺍﻟﺻﺩﺭﻱ ﻁﻭﻟﻬﺎ ﺣﻭﺍﻟﻲ ‪17‬ﺳﻡ‪.‬‬
‫‪ .3‬ﺍﻷﻁﺭﺍﻑ‪ :‬ﻭﻳﻘﺳﻡ ﺇﻟﻰ‪:‬‬
‫‌ﺃ‪ .‬ﻋﻠﻭﻳﺔ ﻋﺩﺩﻫﺎ ‪ 32‬ﻋﻅﻣﺔ ﻣﻘﺳﻣﺔ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‪ -‬ﻋﻅﺎﻡ ﺍﻟﻣﻧﻛﺏ ﻭﺗﺗﺄﻟﻑ ﻣﻥ ﺍﻟﻠﻭﺡ ﻭﺍﻟﺗﺭﻗﻭﺓ‪.‬‬
‫‪ -‬ﺍﻟﺫﺭﺍﻉ ﻭﻓﻳﻪ ﻋﻅﻣﺔ ﻭﺍﺣﺩﺓ ﻫﻲ ﺍﻟﻌﺿﺩ‪.‬‬
‫‪ -‬ﺍﻟﺳﺎﻋﺩ ﻭﻳﺗﺄﻟﻑ ﻣﻥ ﻋﻅﻣﺗﻳﻥ ﻫﻲ ﺍﻟﺯﻧﺩ ﻭﺍﻟﻛﻌﺑﺭﺓ‪.‬‬
‫‪ -‬ﻋﻅﺎﻡ ﺍﻟﻳﺩ ﻭﺗﺗﺄﻟﻑ ﻣﻥ‪:‬‬
‫‪ -‬ﻋﻅﻣﺎﺕ ﺻﻐﻳﺭﺓ ﻋﺩﺩﻫﺎ ‪.8‬‬
‫‪ -‬ﻋﻅﺎﻡ ﻣﺷﻁ ﺍﻟﻳﺩ ﻭﻋﺩﺩﻫﺎ ‪.5‬‬
‫‪ -‬ﻋﻅﺎﻡ ﻣﺷﻁ ﺍﻟﺳﻳﺩ ﻭﻋﺩﺩﻫﺎ ‪.14‬‬
‫ﺏ‪ .‬ﺍﻟﺳﻔﻠﻳﺔ ﻭﻋﺩﺩﻫﺎ ‪ 31‬ﻋﻅﻣﺔ ﻣﻘﺳﻣﺔ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬
‫‌‬
‫‪ -‬ﻋﻅﺎﻡ ﺍﻟﺣﻭﺽ‪.‬‬
‫‪ -‬ﻋﻅﺎﻡ ﺍﻟﻔﺧﺫ ﻭﻫﻭ ﺃﻗﻭﻯ ﻭﺃﻁﻭﻝ ﻭﺃﺛﻘﻝ ﻋﻅﻡ ﺑﺟﺳﻡ ﺍﻹﻧﺳﺎﻥ‪.‬‬
‫‪ -‬ﻋﻅﻣﺔ ﺍﻟﺭﻛﺑﺔ‪.‬‬
‫‪ -‬ﻋﻅﺎﻡ ﺍﻟﺳﺎﻕ ﻭﺗﺗﻛﻭﻥ ﻣﻥ ﺍﻟﻘﺻﺑﺔ ﺑﺎﻷﻣﺎﻡ ﻭﺍﻟﺷﻅﻳﺔ ﻣﻥ ﺍﻟﺧﻠﻑ‪.‬‬
‫‪ -‬ﻋﻅﺎﻡ ﺍﻟﺳﺎﻕ ﻭﺗﺗﺄﻟﻑ ﻣﻥ‪:‬‬
‫‪ -‬ﻋﻅﻣﺎﺕ ﺍﻟﻛﺎﺣﻝ ﻭﻋﺩﺩﻫﺎ ‪.7‬‬
‫‪ -‬ﻋﻅﺎﻡ ﻣﺷﻁ ﺍﻟﻘﺩﻡ ﻭﻋﺩﺩﻫﺎ ‪.5‬‬
‫‪ -‬ﻋﻅﺎﻡ ﺍﻟﺳﻼﻣﻳﺎﺕ ﻭﻋﺩﺩﻫﺎ ‪.14‬‬
‫‪ .4‬ﺍﻟﻣﻔﺎﺻﻝ‪ :‬ﻛﻝ ﻣﻔﺻﻝ ﻳﺗﻛﻭﻥ ﻣﻥ ﻋﻅﻣﺗﻳﻥ ﺃﻭ ﺃﻛﺛﺭ ﻭﺗﻐﻁﻲ ﻫﺫﻩ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻣﻔﺎﺻﻝ ﺑﻐﺷﺎء ﺭﻗﻳﻕ ﻭﻏﺿﺭﻭﻑ ﻣﻬﺗﻡ ﺑﺗﺳﻬﻳﻝ ﺍﻟﺣﺭﻛﺔ‪.‬‬

‫ﺃﻧﻭﺍﻋﻬﺎ‪:‬‬
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 ‫‪ .1‬ﻣﻔﺎﺻﻝ ﻣﺗﺣﺩﺓ‪ :‬ﻻ ﺗﺗﺣﺭﻙ ﻣﺛﻝ ﺍﻟﺗﻲ ﺑﺎﻟﺟﻣﺟﻣﺔ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .2‬ﻣﻔﺎﺻﻝ ﻛﺭﻭﻳﺔ‪ :‬ﺗﺗﺣﺭﻙ ﻓﻲ ﺟﻣﻳﻊ ﺍﻻﺗﺟﺎﻫﺎﺕ ﻣﺛﻝ ﺍﻟﻛﺗﻑ‪.‬‬

‫‪ .3‬ﻣﻔﺎﺻﻝ ﺭﺯﻳﺔ‪ :‬ﺗﺳﻣﺢ ﺑﺎﻟﺣﺭﻛﺔ ﺑﺎﺗﺟﺎﻩ ﻭﺍﺣﺩ ﻣﺛﻝ ﺍﻟﺭﻛﺑﺔ‪.‬‬
‫ﺗﻌﺭﻳﻑ ﺍﻟﻛﺳﻭﺭ‪:‬‬
‫ﻫﻭ ﺗﺣﻁﻡ ﺑﺎﻟﻌﻅﺎﻡ ﻧﺗﻳﺟﺔ ﺿﺭﺑﺔ ﻗﻭﻳﺔ‪.‬‬
‫ﺃﻋﺭﺍﺽ ﺍﻟﻛﺳﻭﺭ‪:‬‬
‫‪ .1‬ﺃﻟﻡ ﺷﺩﻳﺩ ﻣﻛﺎﻥ ﺍﻟﻛﺳﺭ‪.‬‬
‫‪ .2‬ﻋﺩﻡ ﺍﻟﻘﺩﺭﺓ ﻋﻠﻰ ﺗﺣﺭﻳﻙ ﺍﻟﺟﺯء ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫‪ .3‬ﺗﻐﻳﺭ ﺷﻛﻝ ﺍﻟﺟﺯء ﺍﻟﻣﻛﺳﻭﺭ ﺑﺎﻟﺟﺳﻡ ﺃﻭ ﺗﺷﻭﻩ‪.‬‬
‫‪ .4‬ﺗﻭﺭﻡ ﻭﺍﺯﺭﻗﺎﻕ‪.‬‬
‫‪ .5‬ﻣﺷﺎﻫﺩﺓ ﺍﻟﻌﻅﻡ ﺇﺫﺍ ﻛﺎﻥ ﻛﺳﺭ ﻣﻛﺷﻭﻑ‪.‬‬
‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﻠﻛﺳﻭﺭ‪:‬‬
‫‪ .1‬ﻋﺩﻡ ﺗﺣﺭﻳﻙ ﺍﻟﻣﺻﺎﺏ ﻭﺗﺛﺑﻳﺕ ﺍﻟﺟﺯء ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫‪ .2‬ﻋﺎﻟﺞ ﺍﻟﻧﺯﻑ ﻭﺗﻐﻁﻳﺗﻪ ﺑﺿﻣﺎﺩﺍﺕ ﻧﻅﻳﻔﺔ‪.‬‬
‫‪ .3‬ﺍﻟﺣﺫﺭ ﻟﻠﻭﻗﺎﻳﺔ ﻣﻥ ﺍﻟﺷﻠﻝ‪.‬‬
‫‪ .4‬ﻧﻘﻝ ﺍﻟﻣﺻﺎﺏ ﻟﻣﻛﺎﻥ ﺃﺭﺿﻪ ﺻﻠﺑﻪ ﻭﺍﻹﺑﻘﺎء ﻋﻠﻳﻪ ﺑﻭﺿﻊ ﻣﺳﺗﻘﻳﻡ‪.‬‬
‫‪ .5‬ﻻ ﺗﺣﺎﻭﻝ ﺇﺭﺟﺎﻉ ﺍﻟﻌﻅﻡ ﻟﻣﻛﺎﻧﻪ‪.‬‬
‫‪ .6‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻹﺻﺎﺑﺔ ﺑﺄﺣﺩ ﺍﻷﺻﺎﺑﻊ ﻗﻡ ﺑﺭﺑﻁﻪ ﺑﺈﺻﺑﻊ ﺁﺧﺭ ﻟﺿﻣﺎﻥ ﻋﺩﻡ‬
‫ﺗﺣﺭﻳﻛﻪ‪.‬‬
‫‪ .7‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻹﺻﺎﺑﺔ ﺑﺎﻟﺻﺩﺭ ﺍﺣﺫﺭ ﺗﺣﺭﻳﻛﻪ ﻛﻲ ﻻ ﺗﺩﺧﻝ ﺍﻷﺿﻼﻉ ﺑﺑﻌﺿﻬﺎ‪.‬‬
‫ﻁﺭﻕ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺣﻭﺍﺩﺙ ﺍﻟﺳﻘﻭﻁ ﺑﺎﻟﻔﻧﺎﺩﻕ‪:‬‬
‫ﻣﻥ ﺍﻷﺷﻳﺎء ﺍﻟﻣﻠﻔﺗﺔ ﻟﻠﻧﻅﺭ ﺑﺎﻟﺣﻭﺍﺩﺙ ﺍﻟﻔﻧﺩﻗﻳﺔ ﻣﺳﺄﻟﺔ ﺳﻘﻭﻁ ﺍﻷﺷﺧﺎﺹ ﺧﺎﺻﺔ‬
‫ﺍﻷﻁﻔﺎﻝ ﻧﺗﻳﺟﺔ ﺗﺳﻠﻘﻬﻡ ﺃﺛﻧﺎء ﺍﻟﻠﻌﺏ ﻭﻟﻠﻭﻗﺎﻳﺔ ﻣﻥ ﺣﻭﺍﺩﺙ ﺍﻟﺳﻘﻭﻁ ﻳﺟﺏ ﻋﻠﻰ‬
‫ﻣﻭﻅﻑ ﺍﻷﻣﻥ ﺑﺎﻟﺗﻌﺎﻭﻥ ﻣﻊ ﻗﺳﻡ ﺍﻟﺻﻳﺎﻧﺔ ﻭﺍﻟﻬﻧﺩﺳﺔ ﺍﻟﺗﺄﻛﺩ ﻣﻥ‪:‬‬
‫‪applicable copyright law.‬‬

‫‪ .1‬ﺗﺟﻬﻳﺯ ﺍﻟﻔﻧﺩﻕ ﺑﺯﺟﺎﺝ ﻣﺗﻳﻥ ﻟﻼﺳﺗﻐﻧﺎء ﻋﻥ ﺍﻟﺷﺑﻙ‪.‬‬

‫‪ .2‬ﺇﺫﺍ ﻟﺯﻡ ﻭﺟﻭﺩ ﻓﺗﺣﺎﺕ ﺑﺎﻟﻧﻭﺍﻓﺫ ﻳﻔﺿﻝ ﺃﻥ ﺗﻛﻭﻥ ﻓﺗﺣﺎﺕ ﺻﻐﻳﺭﺓ ﻭﻣﺭﺗﻔﻌﺔ‪.‬‬
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 ‫‪ .3‬ﻋﺩﻡ ﺗﺭﻙ ﺍﻟﻁﺎﻭﻻﺕ ﺃﻭ ﺍﻟﻣﻘﺎﻋﺩ ﺑﺎﻟﻘﺭﺏ ﻣﻥ ﺍﻟﻧﻭﺍﻓﺫ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .4‬ﻋﺩﻡ ﺗﺭﻙ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺳﺎﺋﻠﺔ ﻭﺍﻟﻠﺯﺟﺔ ﻋﻠﻰ ﺃﺭﺿﻳﺎﺕ ﺍﻟﻣﻣﺭﺍﺕ ﻭﺍﻟﻣﺭﺍﻓﻕ‬

‫ﺍﻷﺧﺭﻯ ﺑﺩﻭﻥ ﺗﻧﺷﻳﻑ ﺍﻭ ﻭﺿﻊ ﻻﻓﺗﺎﺕ ﺗﺣﺫﻳﺭﻳﺔ ‪.‬‬
‫‪ .5‬ﺇﺭﺷﺎﺩ ﺍﻟﻣﻭﻅﻔﻳﻥ ﻟﻁﺭﻕ ﺍﻟﺻﻌﻭﺩ ﻭﺍﻟﻧﺯﻭﻝ ﺍﻟﺻﺣﻳﺣﺔ ﻭﺗﺣﺫﻳﺭﻫﻡ ﻣﻥ ﺍﻟﻘﻔﺯ‪.‬‬
‫‪ .6‬ﻭﺿﻊ ﺣﻭﺍﺟﺯ ﻋﻧﺩ ﺃﻱ ﻣﻛﺎﻥ ﻳﻌﺗﺎﺩ ﺍﻟﺿﻳﻭﻑ ﺍﻟﻭﻗﻭﻑ ﻋﻠﻳﻪ ﻟﻠﻧﻅﺭ ﻣﻧﻪ‬
‫ﻟﻸﺳﻔﻝ‪.‬‬
‫‪ .7‬ﻭﺿﻊ ﺣﻭﺍﺟﺯ ﻋﻠﻰ ﺍﻷﻣﺎﻛﻥ ﺍﻟﺗﻲ ﻳﺧﺷﻰ ﻋﻠﻰ ﺍﻷﻁﻔﺎﻝ ﺍﻟﻭﻗﻭﻉ ﻣﻧﻬﺎ‪.‬‬
‫‪ .8‬ﺃﻥ ﻳﻛﻭﻥ ﺣﺟﻡ ﻭﻋﺭﺽ ﺍﻟﺩﺭﺟﺎﺕ ﻭﺍﻟﺳﻼﻟﻡ ﻣﻧﺎﺳﺑﺎ ً ﻣﻊ ﺣﺟﻡ ﺍﻟﻘﺩﻡ ﺍﻟﻁﺑﻳﻌﻳﺔ‬
‫ﻭﻟﺗﺳﻬﻳﻝ ﺣﺭﻛﺔ ﺍﻟﻧﺯﻭﻝ ﻭﺍﻟﺻﻌﻭﺩ‪.‬‬
‫‪ .9‬ﺍﺳﺗﺧﺩﺍﻡ ﻧﻭﻋﻳﺔ ﺳﻼﻟﻡ ﺫﺍﺕ ﺍﻟﺧﺻﺎﺋﺹ ﺍﻷﻣﻧﻳﺔ ﻟﻠﻭﺻﻭﻝ ﻷﻱ ﺍﺭﺗﻔﺎﻋﺎﺕ‪.‬‬
‫‪.10‬ﺍﺧﺗﻳﺎﺭ ﻧﻭﻋﻳﺔ ﺑﻼﻁ ﺟﻳﺩﺓ ﻭﻣﺎﻧﻌﺔ ﻟﻼﻧﺯﻻﻕ‪.‬‬
‫‪.11‬ﻋﺩﻡ ﺗﺭﻙ ﺍﻷﻁﻔﺎﻝ ﻭﺣﺩﻫﻡ‪.‬‬
‫ﺇﺻﺎﺑﺎﺕ ﺍﻟﻅﻬﺭ‪:‬‬
‫ﺗﻛﻣﻥ ﺧﻁﻭﺭﺓ ﺇﺻﺎﺑﺎﺕ ﺍﻟﻅﻬﺭ ﺑﺎﺣﺗﻣﺎﻟﻳﺔ ﺍﻧﺗﻘﺎﻝ ﺍﻷﻟﻡ ﺇﻟﻰ ﺃﺟﺯﺍء ﺃﺧﺭﻯ ﻣﻥ‬
‫ﺍﻟﺟﺳﻡ ﻭﻫﻭ ﻣﺎ ﻳﻌﺭﻑ ﺑﺎﻷﻟﻡ ﺍﻟﻣﺗﺣﻭﻝ ﺣﻳﺙ ﻳﻣﺗﺩ ﺍﻷﻟﻡ ﻣﺛﻼً ﻣﻥ ﺍﻟﻅﻬﺭ ﻟﻸﺭﺟﻝ ﺃﻭ‬
‫ﺍﻟﺗﺳﺑﺏ ﻧﺗﻳﺟﺔ ﺍﻹﻫﻣﺎﻝ ﺑﺎﻟﺷﻠﻝ‬
‫ﺃﺳﺑﺎﺏ ﺍﻹﺻﺎﺑﺔ ﺑﺂﻻﻡ ﺍﻟﻅﻬﺭ‪:‬‬
‫‪ .1‬ﺭﻓﻊ ﺍﻷﺷﻳﺎء ﺍﻟﺛﻘﻳﻠﺔ‬
‫‪ .2‬ﺍﻻﻟﺗﻭﺍء ﺍﻟﻣﻔﺎﺟﺊ‬
‫‪ .3‬ﺍﻟﻭﻗﻭﻑ ﻟﻣﺩﺓ ﻁﻭﻳﻠﺔ‬
‫‪ .4‬ﺃﻭﺿﺎﻉ ﻏﻳﺭ ﺳﻠﻳﻣﺔ ﻣﺛﻝ ﺍﻟﺟﻠﻭﺱ ﺑﺷﻛﻝ ﺧﺎﻁﺊ‬
‫‪ .5‬ﺍﻟﻧﻭﻡ ﻋﻠﻰ ﻓﺭﺷﺔ ﻏﻳﺭ ﺻﺣﻳﺔ )ﻳﺟﺏ ﺃﻥ ﺗﻛﻭﻥ ﺻﻠﺑﺔ ﻭﻟﻳﺳﺕ ﻁﺭﻳﺔ(‪.‬‬
‫‪ .6‬ﺍﻟﻌﻳﻭﺏ ﺍﻟﺧﻠﻘﻳﺔ‪.‬‬
‫‪ .7‬ﺍﻟﺳﻣﻧﺔ ﺍﻟﺯﺍﺋﺩﺓ‬
‫‪ .8‬ﺿﻌﻑ ﺍﻟﻌﻅﺎﻡ‬
‫‪applicable copyright law.‬‬

‫‪ .9‬ﺍﻟﺗﻬﺎﺑﺎﺕ ﺍﻟﻣﻔﺎﺻﻝ ‪.‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻟﺭﺿﻭﺽ‪:‬‬
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 ‫ﻫﻲ ﺍﻟﺿﺭﺏ ﺍﻟﻣﺑﺎﺷﺭ ﻋﻠﻰ ﺍﻟﻣﻧﺎﻁﻕ ﺍﻟﻌﺿﻠﻳﺔ ﺍﻟﺫﻱ ﻳﺳﺑﺏ ﺗﻠﻑ ﺑﺎﻷﻧﺳﺟﺔ‬
.‫ﻭﺍﺧﺗﻼﻑ ﻟﻭﻥ ﺍﻟﺟﻠﺩ‬
Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or

:‫ﺃﻋﺭﺍﺽ ﺍﻟﺭﺿﻭﺽ‬
.‫ ﺃﻟﻡ ﻣﻭﺿﻌﻲ‬.1
.‫ ﺍﺧﺗﻼﻑ ﻟﻭﻥ ﺍﻟﺟﻠﺩ‬.2
:‫ﺧﻁﻭﺍﺕ ﺍﻹﺳﻌﺎﻑ ﺍﻷﻭﻟﻲ ﻟﺣﻭﺍﺩﺙ ﺍﻟﺭﺿﻭﺽ‬
.‫ ﻭﺿﻊ ﻗﻁﻌﺔ ﻗﻣﺎﺵ ﻋﻠﻰ ﺍﻟﻣﻧﻁﻘﺔ ﻭﺛﻠﺞ‬.1
.‫ ﺍﻟﺗﺄﻛﺩ ﻣﻥ ﻋﺩﻡ ﻭﺟﻭﺩ ﻛﺳﻭﺭ‬.2
applicable copyright law.

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applicable copyright law.

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:
‫ﻱ‬

201
‫ﺍﻟﻒﺻﻞ ﺍﻟﺴﺎﺩﺱ‬
‫ﺍﻷﻡ ﺭﺍﺽ ﺍﻝﻡ ﻉﺩ ﺓ‬

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‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺗﻌﺭﻳﻑ ﺍﻷﻣﺭﺍﺽ ﺍﻟﻣﻌﺩﻳﺔ‪:‬‬

‫ﻫﻲ ﺍﻷﻣﺭﺍﺽ ﺍﻟﻧﺎﺗﺟﺔ ﻋﻥ ﺩﺧﻭﻝ ﻋﻭﺍﻣﻝ ﺇﻧﺗﺎﻧﻳﺔ )ﻣﺳﺑﺑﺎﺕ ﺣﻳﺔ( ﻣﺛﻝ‬
‫ﺍﻟﻣﻳﻛﺭﻭﺑﺎﺕ ﻭﺍﻟﻁﻔﻳﻠﻳﺎﺕ ﻟﻠﺟﺳﻡ ﻭﺑﺎﻟﺗﺎﻟﻲ ﺗﻔﺎﻋﻠﻬﺎ ﻭﺇﺣﺩﺍﺛﻬﺎ ﺗﻐﻳﻳﺭﺍﺕ ﻭﺍﻧﺗﻘﺎﻟﻬﺎ ﻣﻥ‬
‫ﺷﺧﺹ ﻵﺧﺭ ﺑﻁﺭﻕ ﻣﺑﺎﺷﺭﺓ ﺃﻭ ﻏﻳﺭ ﻣﺑﺎﺷﺭﺓ ﻣﻣﺎ ﻳﺳﺑﺏ ﺍﻟﻣﺭﺽ‪.‬‬
‫ﺃﻧﻭﺍﻉ ﺍﻷﻣﺭﺍﺽ ﺍﻟﻣﻌﺩﻳﺔ ‪:‬‬
‫‪ .1‬ﺣﺳﺏ ﻧﻭﻉ ﺍﻟﺟﺭﺍﺛﻳﻡ ﺍﻟﻣﺳﺑﺑﺔ ﻟﻠﻣﺭﺿﻰ‪:‬‬
‫‌ﺃ‪ .‬ﺑﻛﺗﻳﺭﻳﺔ‪ :‬ﻣﺛﻝ ﺍﻟﺩﻓﺗﻳﺭﻳﺎ‪.‬‬
‫ﺏ‪ .‬ﻓﻳﺭﻭﺳﻳﺔ‪ :‬ﻣﺛﻝ ﺍﻟﺯﻛﺎﻡ‪.‬‬
‫‌‬
‫ﺝ‪ .‬ﻁﻔﻳﻠﻳﺔ‪ :‬ﻣﺛﻝ ﺍﻟﺑﻠﻬﺎﺭﺳﻳﺎ‪.‬‬
‫ﺩ‪ .‬ﻓﻁﺭﻳﺔ‪ :‬ﻣﺛﻝ ﺍﻟﻣﺑﻳﺿﺎﺕ‪.‬‬
‫‪ .2‬ﺣﺳﺏ ﺍﻧﺗﺷﺎﺭ ﺍﻷﻣﺭﺍﺽ ﺑﻳﻥ ﺍﻷﻓﺭﺍﺩ‪:‬‬
‫‌ﺃ‪ .‬ﻭﺑﺎﺋﻳﺔ ﻣﻌﺩﻳﺔ ﺃﻱ ﺳﺎﺭﻳﺔ‪ :‬ﺳﺑﺑﻬﺎ ﺍﻟﺟﺭﺍﺛﻳﻡ ﺳﻬﻠﺔ ﺍﻻﻧﺗﻘﺎﻝ ﻣﻥ ﺍﻟﻣﻭﻅﻑ‬
‫ﺍﻟﻣﺻﺎﺏ ﻟﺑﺎﻗﻲ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﻭﺍﺳﻁﺔ ﺍﻟﻣﻼﻣﺳﺔ ﺃﻭ ﺍﻟﻬﻭﺍء ﺃﻭ ﺗﻠﻭﺙ ﺍﻟﻁﻌﺎﻡ‬
‫ﻭﺍﻟﺷﺭﺍﺏ‪.‬‬
‫ﺏ‪ .‬ﻏﻳﺭ ﻭﺑﺎﺋﻳﺔ ﻭﻏﻳﺭ ﻣﻌﺩﻳﺔ ﺃﻱ ﻏﻳﺭ ﺳﺎﺭﻳﺔ‪ :‬ﻣﺛﻝ ﺣﺎﻻﺕ ﺍﻟﺗﺳﻣﻡ ﺍﻟﻐﺫﺍﺋﻲ‬
‫‌‬
‫ﻭﺍﻟﻛﺯﺍﺯ ﺣﻳﺙ ﻻ ﺗﻧﺗﻘﻝ ﻫﺫﻩ ﺍﻷﻣﺭﺍﺽ ﻋﻥ ﻁﺭﻳﻕ ﺍﻟﻣﻼﻣﺳﺔ‪.‬‬
‫ﻛﻳﻑ ﺗﺣﺩﺙ ﺍﻟﻌﺩﻭﻯ‪:‬‬
‫ﻻﺑﺩ ﻟﺣﺩﻭﺙ ﺍﻟﻌﺩﻭﻯ ﻣﻥ ﺗﻭﻓﺭ ﺍﻟﻌﻧﺎﺻﺭ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪ .1‬ﻣﺳﺗﻭﺩﻉ ﺍﻟﻌﺩﻭﻯ ﻭﻫﻭ ﺍﻟﻛﺎﺋﻥ ﺍﻟﺣﻲ‪.‬‬
‫‪ .2‬ﻣﺧﺎﺭﺝ ﺍﻟﻌﺩﻭﻯ‬
‫‌ﺃ‪ .‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﺗﻧﻔﺳﻲ ﻋﻥ ﻁﺭﻳﻕ ﺍﻷﻧﻑ ﺃﻭ ﺍﻟﻔﻡ‪.‬‬
‫ﺏ‪ .‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﻬﺿﻣﻲ ﻭﻻ ﺳﻳﻣﺎ ﺍﻟﺑﺭﺍﺯ‪.‬‬
‫‌‬
‫‪applicable copyright law.‬‬

‫ﺝ‪ .‬ﺍﻟﺟﻬﺎﺯ ﺍﻟﺑﻭﻟﻲ ﻣﻊ ﺍﻟﺑﻭﻝ‪.‬‬

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 ‫ﺩ‪ .‬ﻓﺗﺣﺎﺕ ﺍﻟﺟﺭﻭﺡ ﻭﺍﻟﺩﻣﻝ ﻭﺣﺗﻰ ﺍﻟﻠﺩﻏﺎﺕ ﻻﺣﺗﻣﺎﻝ ﺃﻥ ﺗﻛﻭﻥ ﻫﺫﻩ ﺍﻟﺣﺷﺭﺓ‬
‫ﻧﺎﻗﻠﺔ ﻟﻠﻣﺭﺽ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﻏﺎﻟﺑﺎ ً ﺗﻛﻭﻥ ﺍﻟﻣﺩﺍﺧﻝ ﻟﻠﻌﺩﻭﻯ ﻫﻲ ﻧﻔﺱ ﺍﻟﻣﺧﺎﺭﺝ‪.‬‬

‫ﻁﺭﻕ ﺍﻧﺗﻘﺎﻝ ﺍﻟﻌﺩﻭﻯ‪:‬‬

‫‪ .1‬ﺑﻁﺭﻕ ﻣﺑﺎﺷﺭﺓ‪ :‬ﻣﻥ ﺍﻟﻣﻭﻅﻑ ﺍﻟﻣﺻﺎﺏ ﻟﺷﺧﺹ ﺁﺧﺭ ﺑﻭﺍﺳﻁﺔ‬
‫‪ -‬ﺍﻟﻣﻼﻣﺳﺔ‪ :‬ﻣﺛﻝ ﺍﻷﻣﺭﺍﺽ ﺍﻟﺟﻠﺩﻳﺔ‪.‬‬
‫‪ -‬ﺍﻟﺭﺫﺍﺫ ﻭﺍﻟﺣﻣﻝ ﺍﻟﻬﻭﺍﺋﻲ ﻣﺛﻝ ﺍﻷﻧﻔﻠﻭﻧﺯﺍ‪.‬‬
‫‪ -‬ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﺟﻧﺳﻳﺔ ﻣﺛﻝ ﺍﻟﺳﻝ ﻭﺍﻟﺯﻫﺭﻱ‪.‬‬
‫‪ .2‬ﺑﻁﺭﻕ ﻏﻳﺭ ﻣﺑﺎﺷﺭﺓ‪ :‬ﻭﺗﺗﻡ ﺑﻭﺍﺳﻁﺔ ﻭﺳﻳﻁ ﺁﺧﺭ ﻣﺛﻝ‬
‫‪ -‬ﺍﻟﺣﺷﺭﺍﺕ ﻭﺍﻟﻘﻭﺍﺭﺽ‪.‬‬
‫‪ -‬ﻭﺳﻳﻁ ﻏﻳﺭ ﺣﻲ ﻛﺎﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ‪.‬‬
‫ﺃﺷﻬﺭ ﺍﻷﻣﺭﺍﺽ ﺍﻟﺗﻲ ﻗﺩ ﺗﻧﺗﺞ ﻣﻥ ﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺷﺭﺍﺏ‪:‬‬
‫ﺃﻭﻻً‪ :‬ﺃﻣﻳﺑﺎ ﺍﻟﻘﻭﻟﻭﻥ‪:‬‬
‫ﺍﻟﻌﺩﻭﻯ‪:‬‬
‫ﺗﻧﺗﻘﻝ ﻋﺩﻭﻯ ﺍﻷﻣﻳﺑﺎ ﻣﻥ ﺷﺧﺹ ﻵﺧﺭ‪ ،‬ﺃﺛﻧﺎء ﺇﻓﺭﺍﺯ ﺍﻟﺣﻭﻳﺻﻼﺕ ﻓﻲ ﺍﻟﺑﺭﺍﺯ‬
‫ﻭﻗﺩ ﺗﻧﺗﻘﻝ ﺍﻟﻌﺩﻭﻯ ﻋﻠﻰ ﺷﻛﻝ ﻭﺑﺎء ﻳﺻﻳﺏ ﻣﺟﻣﻭﻋﺔ ﻣﻥ ﺍﻟﻧﺎﺱ ﺇﺫﺍ ﻛﺎﻥ ﻣﺻﺩﺭ‬
‫ﺍﻟﻌﺩﻭﻯ ﻣﻳﺎﻫﺎ ﻣﻠﻭﺛﺔ ﺣﺎﻭﻳﺔ ﻟﻠﺣﻭﻳﺻﻼﺕ ﻣﻥ ﺑﺭﺍﺯ ﺍﻟﻣﺻﺎﺑﻳﻥ‪ ،‬ﻟﻛﻧﻬﺎ ﺑﺎﻟﻁﺑﻊ ﺗﻧﺗﻘﻝ‬
‫ﻋﻥ ﻁﺭﻳﻕ ﺍﻧﺗﻘﺎﻝ ﺟﺯء ﺻﻐﻳﺭ ﻣﻥ ﺍﻟﺑﺭﺍﺯ )ﺍﻟﺣﺎﻭﻱ ﻋﻠﻰ ﺍﻟﺣﻭﻳﺻﻼﺕ( ﺇﻟﻰ ﺍﻟﻔﻡ‬
‫ﻭﻫﺫﺍ ﻣﺎ ﻳﺣﺩﺙ ﻋﻧﺩ ﺗﻧﺎﻭﻝ ﺧﺿﺭﺍﻭﺍﺕ ﻏﻳﺭ ﻣﻁﺑﻭﺧﺔ ﻣﻠﻭﺛﺔ‪ ،‬ﺃﻭ ﺑﻭﺍﺳﻁﺔ ﺍﻷﻳﺩﻱ‬
‫ﺍﻟﻣﻠﻭﺛﺔ ﻟﻣﺗﺩﺍﻭﻟﻲ ﺍﻷﻁﻌﻣﺔ ﻓﻲ ﺍﻟﺑﻳﻭﺕ ﻭﺍﻟﻣﻁﺎﻋﻡ ﻭﺗﺧﺗﻠﻑ ﻓﺗﺭﺓ ﺍﻟﺣﺿﺎﻧﺔ ﻟﻛﻧﻬﺎ‬
‫ﺗﺗﺭﺍﻭﺡ ﻣﻥ ﺃﻳﺎﻡ ﺇﻟﻰ ﺳﻧﻭﺍﺕ‪.‬‬

‫ﺃﺷﻛﺎﻝ ﺍﻷﻣﻳﺑﺎ‪:‬‬
‫‪ -‬ﺍﻟﺣﻭﻳﺻﻠﺔ )ﺍﻟﺷﻛﻝ ﺍﻟﻛﻳﺳﻲ( ‪ Cyst‬ﺍﻟﻣﺳﺅﻭﻟﺔ ﺩﺍﺋﻣﺎ ﻋﻥ ﺍﻧﺗﻘﺎﻝ ﺍﻟﻌﺩﻭﻯ‪.‬‬
‫‪ -‬ﺍﻟﺷﻛﻝ ﺍﻟﻣﺗﺣﺭﻙ ‪.Trophozite‬‬
‫‪applicable copyright law.‬‬

‫ﻣﺭﺍﺣﻝ ﺍﻟﻣﺭﺽ‪:‬‬

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 ‫ﺣﻭﻳﺻﻠﺔ ‪ ---‬ﺑﺭﺍﺯ ‪ ---‬ﻣﺎء ﺃﻭ ﻁﻌﺎﻡ ‪ ---‬ﺍﻟﻔﻡ ‪ ---‬ﺍﻟﻣﻌﺩﺓ ﻭﺍﻷﻣﻌﺎء ‪---‬‬
‫ﺍﻟﻘﻭﻟﻭﻥ )ﺍﻟﺗﻬﺎﺏ ﺟﺩﺍﺭ ﺍﻟﻘﻭﻟﻭﻥ( " ﺗﻘﺭﺣﺎﺕ "‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺃﻋﺭﺍﺽ ﺍﻟﻣﺭﺽ‪:‬‬
‫‪ -‬ﺇﺳﻬﺎﻝ ﻣﺗﻛﺭﺭ‪ ،‬ﺩﻡ‪ ،‬ﻣﺧﺎﻁ‪ ،‬ﻭﺣﺭﺍﺭﺓ‪.‬‬
‫‪ -‬ﺃﻻﻡ ﺧﻔﻳﻔﺔ ﻓﻲ ﺍﻟﺑﻁﻥ ﻭﺷﻌﻭﺭ ﻛﺎﺫﺏ ﺑﺎﻟﺣﺎﺟﺔ ﺇﻟﻰ ﺍﻟﺗﻐﻭﻁ‪.‬‬
‫‪ -‬ﺷﻌﻭﺭ ﺑﺎﻧﺗﻔﺎﺥ ﺍﻟﺑﻁﻥ‪.‬‬
‫ﺍﻟﻣﺿﺎﻋﻔﺎﺕ‪:‬‬
‫‪ .1‬ﺍﻧﺗﺷﺎﺭ ﺍﻷﻣﺑﻳﺎ ﻋﻥ ﻁﺭﻳﻕ ﺍﻟﺩﻡ‬
‫‪ -‬ﺧﺭﺍﺝ ﻓﻲ ﺍﻟﻛﺑﺩ‪.‬‬
‫‪ -‬ﺑﺩﺭﺟﺔ ﺃﻗﻝ ﻓﻲ ﺍﻟﻣﺦ ﻭﺍﻟﺭﺋﺔ‪.‬‬
‫‪ .2‬ﺍﻟﺗﻬﺎﺏ ﺍﻟﻘﻭﻟﻭﻥ ﺍﻷﻣﻳﺑﻲ ﺍﻟﺻﺎﻋﻕ‪ :‬ﺇﺳﻬﺎﻝ ﺷﺩﻳﺩ‪ ،‬ﺣﺭﺍﺭﺓ‪ ،‬ﻣﻐﺹ ﻣﻌﻭﻱ‪،‬‬
‫ﺷﻌﻭﺭ ﻛﺎﺫﺏ ﺑﺎﻟﺣﺎﺟﺔ ﺇﻟﻰ ﺍﻟﺗﻐﻭﻁ‪ ،‬ﻭﻫﺑﻭﻁ ﻓﻲ ﺿﻐﻁ ﺍﻟﺩﻡ ﻭﺟﻔﺎﻑ‪.‬‬
‫‪ .3‬ﺍﻧﺛﻘﺎﺏ ﺍﻷﻣﻌﺎء ﺑﺳﺑﺏ ﺍﻣﺗﺩﺍﺩ ﺗﻘﺭﺣﺎﺕ ﺍﻷﻣﻌﺎء‪ ،‬ﺟﺭﺍﺣﺔ ﻋﺎﺟﻠﺔ‪.‬‬
‫‪ .4‬ﺍﻟﺗﻬﺎﺏ ﺍﻟﺯﺍﺋﺩﺓ ﺍﻟﺩﻭﺩﻳﺔ‪.‬‬
‫ﺗﺷﺧﻳﺹ ﺍﻟﻣﺭﺽ‪:‬‬
‫ﺗﺣﻠﻳﻝ ﺍﻟﺑﺭﺍﺯ ﻭﺑﺷﻛﻝ ﻣﺗﻛﺭﺭ‪.‬‬

‫ﻣﻧﻊ ﺍﻧﺗﺷﺎﺭ ﺍﻟﻣﺭﺽ‪:‬‬

‫‪ .1‬ﺍﻟﺗﺧﻠﺹ ﻭﺑﺷﻛﻝ ﺳﻠﻳﻡ ﻭﺻﺣﻲ ﻣﻥ ﺍﻟﺑﺭﺍﺯ – ﺷﺑﻛﺔ ﺍﻟﻣﺟﺎﺭﻱ‪.‬‬
‫‪ .2‬ﺣﻣﺎﻳﺔ ﻣﺭﺍﻓﻕ ﻣﻳﺎﻩ ﺍﻟﺷﺭﺏ ﻣﻥ ﺍﻟﺗﻠﻭﺙ ﺑﺎﻟﺑﺭﺍﺯ ﻭﺧﺎﺻﺔ ﺑﻣﻧﻊ ﺍﻻﺗﺻﺎﻝ ﺑﻳﻥ‬
‫ﻣﺻﺎﺩﺭ ﺍﻟﻣﻳﺎﻩ ﻭﺷﺑﻛﺎﺕ ﺍﻟﻣﺟﺎﺭﻯ‪.‬‬
‫‪ .3‬ﻏﺳﻝ ﺍﻷﻳﺩﻱ ﺑﻌﺩ ﺩﺧﻭﻝ ﺍﻟﻣﺭﺣﺎﺽ ﻭﻗﺑﻝ ﺗﺣﺿﻳﺭ ﺍﻟﻁﻌﺎﻡ‪.‬‬
‫‪ .4‬ﻗﺹ ﺍﻷﻅﺎﻓﺭ ﺣﻳﺙ ﺃﻥ ﺃﻛﻳﺎﺱ ﺍﻷﻣﻳﺑﺎ ﻗﺩ ﺗﻌﻠﻕ ﺑﺄﻁﺭﺍﻑ ﺍﻷﻅﺎﻓﺭ‪.‬‬
‫‪ .5‬ﻏﺳﻝ ﺍﻟﺧﺿﺭﺍﻭﺍﺕ ﻭﺍﻟﻔﻭﺍﻛﺔ ﺟﻳﺩﺍً‪.‬‬
‫‪applicable copyright law.‬‬

‫‪ .6‬ﺗﻐﻁﻳﺔ ﺍﻟﻁﻌﺎﻡ ﻭﺇﺑﻌﺎﺩﻩ ﻋﻥ ﺍﻟﺫﺑﺎﺏ‪.‬‬

‫‪ .7‬ﺍﻟﻔﺣﺹ ﺍﻟﺩﻭﺭﻱ ﻟﻠﻌﺎﻣﻠﻳﻥ ﻓﻲ ﺍﻟﻣﻁﺎﺑﺦ ﻭﺍﻟﻣﻁﺎﻋﻡ‪.‬‬
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 ‫‪ .8‬ﺇﻳﻘﺎﻑ ﺍﻟﻣﺭﻳﺽ ﻋﻥ ﺍﻟﻌﻣﻝ ﺣﺗﻰ ﻳﺗﻡ ﺷﻔﺎءﻩ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻌﻼﺝ‪:‬‬
‫‪ .1‬ﺍﻹﻛﺛﺎﺭ ﻣﻥ ﺍﻟﺳﻭﺍﺋﻝ‪.‬‬
‫‪ .2‬ﺍﺳﺗﻌﻣﺎﻝ ﺍﻟﻌﻼﺝ ﺍﻟﻣﻌﻁﻰ ﻭﻋﺩﻡ ﺇﻳﻘﺎﻓﻪ‪.‬‬
‫‪ .3‬ﺍﺳﺗﻌﻣﺎﻝ ﻣﺿﺎﺩﺍﺕ ﺍﻹﺳﻬﺎﻝ ﺣﺗﻰ ﻳﺗﻭﻗﻑ ﺍﻹﺳﻬﺎﻝ‬
‫‪ .4‬ﺍﺳﺗﻌﻣﺎﻝ ﻣﺿﺎﺩﺍﺕ ﺍﻟﻣﻐﺹ ﻋﻧﺩ ﺍﻟﻼﺯﻡ‪.‬‬
‫‪ .5‬ﺍﺳﺗﻌﻣﺎﻝ ﻣﺿﺎﺩﺍﺕ ﺍﻟﻘﻲء ﻋﻧﺩ ﺍﻟﻼﺯﻡ‪.‬‬
‫‪ .6‬ﻣﺭﺍﺟﻌﺔ ﺍﻟﻌﻳﺎﺩﺓ ﻹﺟﺭﺍء ﺗﺣﻠﻳﻝ ﺟﺩﻳﺩ ﻭﺍﻟﺗﺄﻛﺩ ﻣﻥ ﺍﻟﺷﻔﺎء‪.‬‬
‫ﺛﺎﻧﻳﺎ ً‪ :‬ﺍﻟﺗﻬﺎﺏ ﺍﻟﻛﺑﺩ ﺍﻟﻭﺑﺎﺋﻲ‪:‬‬
‫ﻭﻫﻭ ﻣﺭﺽ ﻓﻳﺭﻭﺳﻲ ﻳﻧﻘﺳﻡ ﺇﻟﻰ ﺛﻼﺛﺔ ﺃﻧﻭﺍﻉ ﺭﺋﻳﺳﻳﺔ ﻭﻫﻭ ﺍﻟﺗﻬﺎﺏ ﺍﻟﻛﺑﺩ )ﺃ(‬
‫ﺍﻟﻭﺑﺎﺋﻲ‪ ،‬ﻭﺍﻟﺗﻬﺎﺏ ﺍﻟﻛﺑﺩ )ﺏ(‪ ،‬ﻭﺍﻟﺗﻬﺎﺏ ﺍﻟﻛﺑﺩ ﺍﻟﺛﺎﻟﺙ )‪ (C‬ﺍﻟﻣﺧﺎﻟﻑ ﻟﻬﻣﺎ‪.‬‬
‫‪ .1‬ﺍﻟﺗﻬﺎﺏ ﺍﻟﻛﺑﺩ ﺍﻟﻭﺑﺎﺋﻲ )ﺃ(‬
‫ﻭﻫﻭ ﻣﺭﺽ ﻭﺑﺎﺋﻲ ﻣﻌﺩﻱ ﻳﻧﺗﻘﻝ ﻣﻥ ﺷﺧﺹ ﻵﺧﺭ ﺑﺎﻟﻣﻼﻣﺳﺔ ﺃﻭ ﻋﻥ‬
‫ﻁﺭﻳﻕ ﺍﻟﻁﻌﺎﻡ ﺃﻭ ﺍﻟﻣﺎء ﺍﻟﻣﻠﻭﺙ ﻭﻫﻧﺎﻙ ﺣﺎﻻﺕ ﻻ ﺗﻅﻬﺭ ﻓﻳﻬﺎ ﺃﻋﺭﺍﺽ ﺍﻟﻣﺭﺽ‬
‫ﺑﻭﺿﻭﺡ ﻟﻛﻧﻬﺎ ﺗﻛﻭﻥ ﻣﺻﺎﺑﺔ ﻭﻧﺎﻗﻠﺔ ﻟﻠﻣﺭﺽ ﺗﺯﺩﺍﺩ ﻧﺳﺑﺔ ﺍﻟﻌﺩﻭﻯ ﺑﻳﻥ ﺍﻷﻁﻔﺎﻝ‬
‫ﻓﻲ ﺍﻟﺣﺿﺎﻧﺎﺕ ﻭﺍﻟﻣﺩﺍﺭﺱ ﻭﻳﻧﺗﻘﻝ ﺍﻟﻣﺭﺽ ﺑﻳﻥ ﺃﻓﺭﺍﺩ ﺍﻟﻌﺎﺋﻠﺔ ﺍﻟﻭﺍﺣﺩﺓ ﻭﺗﺯﺩﺍﺩ‬
‫ﺇﻣﻛﺎﻧﻳﺔ ﺍﻹﺻﺎﺑﺔ ﺃﻳﻧﻣﺎ ﻛﺎﻧﺕ ﺍﻟﻅﺭﻭﻑ ﺍﻟﺻﺣﻳﺔ ﺍﻟﻌﺎﻣﻠﺔ ﻗﻠﻳﻠﺔ ﻛﺎﻧﻌﺩﺍﻡ ﺍﻟﻧﻅﺎﻓﺔ‬
‫ﺍﻟﻌﺎﻣﺔ ﻭﺍﻟﺷﺧﺻﻳﺔ ﻭﺃﻳﻧﻣﺎ ﻛﺎﻥ ﺍﻟﻁﻌﺎﻡ ﺃﻭ ﺍﻟﻣﺎء ﻋﺭﺿﻪ ﻟﻠﺗﻠﻭﺙ ‪.‬‬
‫ﻻ ﻳﺅﺛﺭ ﻣﺭﺽ ﺍﻷﻡ ﺍﻟﺣﺎﻣﻝ ﻋﻠﻰ ﺍﻟﺟﻧﻳﻥ‪ ،‬ﻛﺫﻟﻙ ﺍﻷﻁﻔﺎﻝ ﺣﺩﻳﺛﻲ ﺍﻟﻭﻻﺩﺓ‪،‬‬
‫ﻧﺗﻳﺟﺔ ﺍﻟﻣﻧﺎﻋﺔ ﺍﻟﺗﻲ ﺍﻛﺗﺳﺑﻭﻫﺎ ﻣﻥ ﺍﻷﻡ‪.‬‬
‫ﻓﺗﺭﺓ ﺣﺿﺎﻧﺔ ﺍﻟﻣﺭﺽ ﺗﺳﺗﻣﺭ ﻟﻣﺩﺓ ﺷﻬﺭ ﺗﻘﺭﻳﺑﺎ‪ ،‬ﺗﺑﺩﺃ ﺑﻌﺩﻫﺎ ﺍﻷﻋﺭﺍﺽ‬
‫ﺑﺎﻟﻅﻬﻭﺭ ﻓﺗﺭﺗﻔﻊ ﺩﺭﺟﺔ ﺍﻟﺣﺭﺍﺭﺓ ﻭﻳﺷﻌﺭ ﺍﻟﻣﺭﻳﺽ ﺑﺎﻹﺟﻬﺎﺩ ﺍﻟﻌﺎﻡ ﻏﺛﻳﺎﻥ‪ ،‬ﺗﻘﻳﺅ‪،‬‬
‫ﺃﻟﻡ ﻓﻲ ﺍﻟﺑﻁﻥ ﻓﻘﺩﺍﻥ ﻟﻠﺷﻬﻳﺔ ﻭﻳﻛﺭﻩ ﺍﻟﻣﺭﻳﺽ ﺭﺍﺋﺣﺔ ﺍﻟﺳﺟﺎﺋﺭ ﺛﻡ ﻳﻅﻬﺭ ﺍﺻﻔﺭﺍﺭ‬
‫ﻋﻠﻰ ﺍﻟﺟﻠﺩ ﻭﻓﻲ ﺍﻟﻌﻳﻧﻳﻥ ﻭﺍﻟﻔﻡ ﻭﻳﺗﺣﻭﻝ ﻟﻭﻥ ﺍﻟﺑﻭﻝ ﺇﻟﻰ ﺍﻷﺻﻔﺭ ﺍﻟﺩﺍﻛﻥ ﺃﻣﺎ ﺍﻟﺑﺭﺍﺯ‬
‫ﻓﻳﻛﻭﻥ ﻟﻭﻧﻪ ﻓﺎﺗﺣﺎ ﻳﺗﺿﺧﻡ ﺍﻟﻛﺑﺩ ﻭﻳﻛﻭﻥ ﻣﺅﻟﻣﺎ ﻋﻧﺩ ﺍﻟﻔﺣﺹ ﺗﺳﺗﻣﺭ ﻫﺫﻩ‬
‫ﺍﻷﻋﺭﺍﺽ ﻟﻔﺗﺭﺓ ﺃﺳﺑﻭﻉ ﺃﻭ ﺃﺳﺑﻭﻋﻳﻥ ﺗﺑﺩﺃ ﺑﻌﺩﻫﺎ ﺍﻷﻋﺭﺍﺽ ﺑﺎﻻﺧﺗﻔﺎء ﺍﻟﺗﺩﺭﻳﺟﻲ‬
‫ﻭﻳﻌﻭﺩ ﻟﻭﻥ ﺍﻟﺑﻭﻝ ﻋﻠﻰ ﻁﺑﻳﻌﺗﻪ ﻭﻳﻘﻝ ﺣﺟﻡ ﺍﻟﻛﺑﺩ ﺍﻟﻣﺗﺿﺧﻡ ﺗﺩﺭﻳﺟﻳﺎ ً ﻭﺧﻼﻝ ﻓﺗﺭﺓ‬
‫‪applicable copyright law.‬‬

‫‪ 6-3‬ﺃﺳﺎﺑﻳﻊ ﻳﺗﻌﺎﻓﻰ ﺍﻟﻣﺭﻳﺽ ﺑﺈﺫﻥ ﷲ‪.‬‬

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 ‫ﺍﻟﺧــــﺎﺗﻣــــﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺗﻧﺎﻭﻝ ﻫﺫﺍ ﺍﻟﻛﺗﺎﺏ ﺃﻫﻡ ﺍﻟﻣﻭﺿﻭﻋﺎﺕ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺎﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻔﻧﺩﻗﻳﺔ ﺍﻟﺗﻲ‬
‫ﺗﺧﺹ ﺍﻟﻘﺎﺋﻣﻳﻥ ﻋﻠﻰ ﻫﺫﺍ ﺍﻟﻘﻁﺎﻉ ﻭﺍﻟﻌﺎﻣﻠﻳﻥ ﻓﻳﻪ ﻭﺣﺗﻰ ﺍﻟﺿﻳﻭﻑ ﻧﺯﻻء ﺃﻭ ﺯﻭﺍﺭ‬
‫ﻭﻟﻘﺩ ﺣﺎﻭﻟﺕ ﺑﺈﻣﻛﺎﻧﻳﺎﺗﻲ ﺍﻟﺑﺳﻳﻁﺔ ﺍﻟﺗﻌﺭﻑ ﻋﻠﻰ ﻛﻝ ﻣﻥ ﻟﻬﻡ ﻋﻼﻗﺔ ﺑﺎﻟﻣﻭﺿﻭﻉ‬
‫ﻭﺍﻟﻠﻘﺎء ﺑﻬﻡ ﻭﺍﻻﺳﺗﻔﺎﺩﺓ ﻣﻥ ﺧﺑﺭﺍﺗﻬﻡ ﺇﺿﺎﻓﺔ ﺇﻟﻰ ﻣﺎ ﺍﻁﻠﻌﺕ ﻋﻠﻳﻪ ﻣﻥ ﻣﺭﺍﺟﻊ‬
‫ﻭﻣﺻﺎﺩﺭ ﻭﺻﻭﻻً ﻟﻬﺫﻩ ﺍﻟﺛﻣﺭﺓ ﺍﻟﻁﻳﺑﺔ ﺍﻷﻭﻟﻰ ﻣﻥ ﻧﻭﻋﻬﺎ ﺑﻬﺫﺍ ﺍﻟﺷﻛﻝ ﻭﺍﻟﻣﺳﺗﻭﻯ‬
‫ﻭﺍﻟﺗﻲ ﻟﻡ ﻳﺗﻡ ﻁﺭﺣﻬﺎ ﻣﺳﺑﻘﺎ ً ﺑﻬﺫﺍ ﺍﻟﺗﺧﺻﺹ ‪.‬‬
‫ﻭﻟﻘﺩ ﺷﺟﻌﻧﻲ ﻭﺟﻭﺩﻱ ﻓﻲ ﻣﻭﻗﻊ ﺍﻟﻌﻣﻝ ﻧﻔﺳﻪ ﻓﻲ ﺍﺧﺗﺻﺎﺹ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﻋﻠﻰ ﺍﻟﺗﻔﻛﻳﺭ ﺑﺗﺄﻟﻳﻑ ﻫﺫﺍ ﺍﻟﻛﺗﺎﺏ ﺣﺭﺻﺎ ً ﻣﻧﻲ ﻋﻠﻰ ﺍﻟﺳﻌﻲ ﺟﺎﻫﺩﺍً ﻹﺿﺎﻓﺔ ﻭﻟﻭ‬
‫ﺍﻟﺷﻲء ﺍﻟﺑﺳﻳﻁ ﻟﻬﺫﺍ ﺍﻟﻘﻁﺎﻉ ﻟﻳﻛﻭﻥ ﻣﺭﺷﺩﺍً ﻭﺩﻟﻳﻼً ﻻﺻﺣﺎﺏ ﺍﻟﻣﻬﻧﺔ ﻭﺍﻟﻭﻅﻳﻔﺔ‬
‫ﻭﺍﻟﺑﺎﺣﺛﻳﻥ ﻭﺍﻟﺩﺍﺭﺳﻳﻥ ﻭﺍﻟﻧﻬﻭﺽ ﺑﻬﺫﺍ ﺍﻟﻣﻔﻬﻭﻡ ﻭﺍﻟﻌﻣﻝ ﻟﻠﻣﺳﺗﻭﻯ ﺍﻟﻣﻁﻠﻭﺏ‪.‬‬
‫ﻭﺃﻋﺗﺫﺭ ﻟﻠﻘﺎﺭﺉ ﺍﻟﻛﺭﻳﻡ ﻭﻟﺟﻣﻳﻊ ﺍﻟﻣﻬﺗﻣﻳﻥ ﻓﻲ ﺣﺎﻝ ﺇﻏﻔﺎﻝ ﺃﻱ ﻧﻘﻁﺔ ﺃﻭ ﺟﺎﻧﺏ‬
‫ﻟﻡ ﺃﺗﻁﺭﻕ ﻟﻪ ﺁﻣﻼً ﺃﻥ ﻳﺛﻳﺭ ﻫﺫﺍ ﺍﻹﻧﺟﺎﺯ ﺍﻟﻔﺿﻭﻝ ﻭﺍﻟﺣﻣﺎﺱ ﻟﺩﻯ ﺑﺎﻗﻲ ﺍﻟﻣﻌﻧﻳﻳﻥ‬
‫ﻟﻠﻣﺯﻳﺩ ﻣﻥ ﺍﻟﺑﺣﺙ ﻭﺍﻟﺗﻁﻭﻳﺭ ﻭﺍﻻﺳﺗﻣﺭﺍﺭ ﻓﻲ ﺇﻟﻘﺎء ﺍﻟﺿﻭء ﻋﻠﻰ ﻫﺫﺍ ﺍﻟﻘﺳﻡ ﻟﻳﻛﻭﻥ‬
‫ﻣﺣﻁ ﺍﻫﺗﻣﺎﻡ ﻟﺗﻌﻠﻘﻪ ﺑﺄﻫﻡ ﻋﻧﺻﺭ ﻭﻫﻭ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫ﺗﺷﺭﻳﻌﺎﺕ ﺍﻟﻌﻣﻝ ﺍﻷﺭﺩﻧﻳﺔ‪:‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻧﻅﺭﺍً ﻷﻫﻣﻳﺔ ﺍﻟﻛﺗﺎﺏ ﺍﻟﺗﻲ ﺗﺗﺣﺩﺙ ﻋﻥ ﺍﻟﻭﺍﺟﺑﺎﺕ ﻭﺍﻟﻣﺳﺅﻭﻟﻳﺎﺕ ﺍﻟﺗﻲ ﻋﻠﻰ‬

‫ﻣﻭﻅﻔﻳﻥ ﺍﻟﻔﻧﺩﻕ ﻋﺎﻣﺔ ﻭﺍﻟﻁﺭﻕ ﺍﻟﻣﺛﻠﻰ ﻟﺣﻝ ﺍﻟﻣﺷﺎﻛﻝ ﺍﻟﺗﻲ ﻳﻣﻛﻥ ﺃﻥ ﺗﻭﺍﺟﻪ‬
‫ﻣﻭﻅﻔﻳﻥ ﺍﻷﻣﻥ ﺧﺎﺻﺔ ﻓﻼ ﺑﺩ ﻫﻧﺎ ﻣﻥ ﺃﻥ ﻧﺫﻛﺭ ﺃﻳﺿﺎ ً ﻗﺎﻧﻭﻥ ﺍﻟﻌﻣﻝ ﻭﺍﻟﻌﻣﺎﻝ ﺍﻟﺫﻱ‬
‫ﻳﻧﻅﻡ ﺑﺩﻭﺭﻩ ﺣﻳﺎﺗﻧﺎ ﺍﻟﻌﻣﻠﻳﺔ ﻭﻧﺷﺎﻁﺎﺗﻧﺎ ﺍﻟﻣﺧﺗﻠﻔﺔ ﺑﺣﻳﺙ ﻳﺣﻘﻕ ﺍﻟﺭﺿﻰ ﻭﺍﻻﺗﻔﺎﻕ ﺑﻳﻥ‬
‫ﻁﺭﻓﻲ ﺍﻹﻧﺗﺎﺝ )ﺍﻟﻣﺎﻟﻙ ﻭﺍﻟﻌﺎﻣﻝ( ﻭﻋﺩﻡ ﺗﺿﺎﺭﺏ ﺍﻟﻣﺻﺎﻟﺢ ﺃﻭ ﻅﻬﻭﺭ ﺍﻻﺳﺗﻐﻼﻝ‬
‫ﻭﻫﻭ ﻣﺎ ﻳﻧﺩﺭﺝ ﺗﺣﺕ ﻣﻬﺎﻡ ﻣﻭﻅﻔﻳﻥ ﻗﺳﻡ ﺍﻷﻣﻥ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﻣﺳﺎﻋﺩﺓ ﻋﻠﻰ ﺗﻘﺩﻳﻡ‬
‫ﺍﻟﻧﺻﺢ ﻭﺍﻹﺭﺷﺎﺩ ﻭﺍﻹﺟﺎﺑﺔ ﻋﻠﻰ ﺃﻱ ﺍﺳﺗﻔﺳﺎﺭ ﻗﺎﻧﻭﻧﻲ ﻗﺩ ﻳﻁﻠﺑﻪ ﻣﺩﻳﺭ ﺍﻟﻔﻧﺩﻕ ﺃﻭ‬
‫ﺃﺣﺩ ﺍﻟﻣﻭﻅﻔﻳﻥ ﺑﺎﻟﺭﻏﻡ ﻣﻥ ﻭﺟﻭﺩ ﻣﺣﺎﻡ ﻟﻠﻔﻧﺩﻕ ﺇﻻ ﺃﻧﻪ ﻟﻡ ﻳﺗﻡ ﻭﺿﻊ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺇﻻ‬
‫ﻟﻅﻬﻭﺭ ﺍﻟﺣﺎﺟﻪ ﻟﻪ ﻭﺃﻱ ﺍﺧﺗﺭﺍﻕ ﻟﻬﺫﺍ ﺍﻟﻧﻅﺎﻡ ﻳﻌﺭﺽ ﺍﻟﻣﻧﺷﺄﺓ ﻟﻠﺧﺳﺎﺭﺓ ﺃﻭ ﻟﻠﺗﻬﺩﻳﺩ‬
‫ﻛﻳﻔﻣﺎ ﻛﺎﻥ ﺷﻛﻠﻪ ﻭﻣﻥ ﻫﺫﺍ ﺍﻟﻣﻧﻁﻠﻕ ﻛﺎﻥ ﻻﺑﺩ ﻣﻥ ﺃﻥ ﻳﻛﻭﻥ ﻣﻭﻅﻑ ﺍﻷﻣﻥ‬
‫ﻭﺍﻟﺳﻼﻣﺔ ﺧﺎﺻﺔ ﻋﻠﻰ ﺩﺭﺍﻳﺔ ﻛﺎﻣﻠﺔ ﺑﻘﺎﻧﻭﻥ ﺍﻟﻌﻣﻝ ﻭﺍﻟﻌﻣﺎﻝ‪.‬‬
‫ﻭﺟﺎء ﻗﺎﻧﻭﻥ ﺍﻟﻌﻣﻝ ﺍﻷﺭﺩﻧﻲ ﺭﻗﻡ ‪ 8‬ﻟﺳﻧﺔ ‪ 1996‬ﺍﻟﺫﻱ ﻛﺎﻥ ﻓﻲ ﺍﻟﻭﻗﺕ ﻧﻔﺳﻪ‬
‫ﻣﻧﺳﺟﻣﺎ ً ﻣﻊ ﺃﺣﻛﺎﻡ ﺍﺗﻔﺎﻗﻳﺎﺕ ﺍﻟﻌﻣﻝ ﺍﻟﻌﺭﺑﻳﺔ ﻭﺍﻟﺩﻭﻟﻳﺔ ﻭﻗﻭﺍﻋﺩﻫﺎ ﻭﺍﺗﻔﺎﻗﻳﺎﺕ ﺣﻘﻭﻕ‬
‫ﺍﻹﻧﺳﺎﻥ ﻟﻳﻧﻅﻡ ﻫﺫﻩ ﺍﻟﻌﻼﻗﺎﺕ ﻛﺎﻟﺗﺎﻟﻲ‪:‬‬

‫ﺃﻭﻻً‪ :‬ﺣﻣﺎﻳﺔ ﺍﻷﺟﻭﺭ‪:‬‬

‫ﻭﺗﻧﺩﺭﺝ ﺗﺣﺗﻪ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺗﺎﻟﻳﺔ ﻭﻫﻲ‪:‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(45‬‬
‫ﻳﺣﺩﺩ ﻣﻘﺩﺍﺭ ﺍﻷﺟﺭ ﻓﻲ ﺍﻟﻌﻘﺩ ﻭﺇﺫﺍ ﻟﻡ ﻳﻧﺹ ﻋﻘﺩ ﺍﻟﻌﻣﻝ ﻋﻠﻳﻪ ﻓﻳﺄﺧﺫ ﺍﻟﻌﺎﻣﻝ‬
‫ﺍﻷﺟﺭ ﺍﻟﻣﻘﺩﺭ ﻟﻌﻣﻝ ﻣﻥ ﺍﻟﻧﻭﻉ ﻧﻔﺳﻪ ﺇﻥ ﻭﺟﺩ ﻭﺇﻻ ﻗﺩﺭ ﻁﺑﻘﺎ ً ﻟﻠﻌﺭﻑ ﻓﺈﺫﺍ ﻟﻡ ﻳﻭﺟﺩ‬
‫ﺍﻟﻌﺭﻑ ﺗﻭﻟﺕ ﺍﻟﻣﺣﻛﻣﺔ ﺗﻘﺩﻳﺭﻩ ﺑﻣﻘﺗﺿﻰ ﺃﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺑﺎﻋﺗﺑﺎﺭﻩ ﻧﺯﺍﻋﺎ ً ﻋﻣﺎﻟﻳﺎ ً‬
‫ﻋﻠﻰ ﺍﻷﺟﺭ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(46‬‬
‫‪ .1‬ﻳﺩﻓﻊ ﺍﻷﺟﺭ ﺧﻼﻝ ﻣﺩﺓ ﻻ ﺗﺯﻳﺩ ﻋﻠﻰ ﺳﺑﻌﺔ ﺃﻳﺎﻡ ﻣﻥ ﺗﺎﺭﻳﺦ ﺍﺳﺗﺣﻘﺎﻗﻪ ﻭﻻ‬
‫ﻳﺟﻭﺯ ﻟﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺣﺳﻡ ﺃﻱ ﺟﺯء ﻣﻧﻪ ﺇﻻ ﻓﻲ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﻲ ﻳﺟﻳﺯﻫﺎ‬
‫ﺍﻟﻘﺎﻧﻭﻥ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫‪ .2‬ﺃﻥ ﺗﻭﻗﻳﻊ ﺍﻟﻌﺎﻣﻝ ﻋﻠﻰ ﺃﻱ ﻛﺷﻑ ﺃﻭ ﺳﺟﻝ ﻟﻸﺟﻭﺭ ﺃﻭ ﻋﻠﻰ ﺇﻳﺻﺎﻝ ﺑﻘﻳﻣﺔ‬
‫ﺍﻟﻣﺑﻠﻎ ﺍﻟﺳﺟﻝ ﻓﻳﻪ ﻻ ﻳﻌﻧﻲ ﺇﺳﻘﺎﻁ ﺣﻘﻪ ﻓﻲ ﺃﻱ ﺯﻳﺎﺩﺓ ﻋﻠﻰ ﺍﻟﻣﺑﻠﻎ ﺍﻟﻣﻘﺑﻭﺽ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺑﻣﻭﺟﺏ ﺍﻟﻘﺎﻧﻭﻥ ﻭﺍﻟﻧﻅﺎﻡ ﺃﻭ ﺍﻟﻌﻘﺩ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(47‬‬
‫ﻻ ﻳﺟﻭﺯ ﺣﺳﻡ ﺃﻱ ﻣﺑﻠﻎ ﻣﻥ ﺃﺟﺭ ﺍﻟﻌﺎﻣﻝ ﺇﻻ ﻓﻲ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪ .1‬ﺍﺳﺗﺭﺩﺍﺩ ﻣﺎ ﻗﺩﻡ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻣﻥ ﺳﻠﻑ ﻟﻠﻌﺎﻣﻝ ﺑﺣﻳﺙ ﻻ ﻳﺯﻳﺩ ﻛﻝ ﻗﺳﻁ ﻳﺗﻡ‬
‫ﺍﺳﺗﺭﺩﺍﺩﻩ ﻣﻥ ﺍﻟﺳﻠﻔﺔ ﻋﻠﻰ ‪ %10‬ﻣﻥ ﺍﻷﺟﺭ‪.‬‬
‫‪ .2‬ﺍﺳﺗﺭﺩﺍﺩ ﺃﻱ ﻣﺑﻠﻎ ﺩﻓﻊ ﻟﻠﻌﺎﻣﻝ ﺯﻳﺎﺩﺓ ﻋﻠﻰ ﺍﺳﺗﺣﻘﺎﻗﻪ‪.‬‬
‫‪ .3‬ﺍﺷﺗﺭﺍﻛﺎﺕ ﺍﻟﺿﻣﺎﻥ ﺍﻻﺟﺗﻣﺎﻋﻲ ﻭﺃﻗﺳﺎﻁﻪ ﺍﻟﻣﺳﺗﺣﻘﺔ ﻋﻠﻰ ﺍﻟﻌﺎﻣﻝ ﻭﺍﻟﻣﺳﻣﻳﺎﺕ‬
‫ﺍﻟﻭﺍﺟﺏ ﺇﺟﺭﺍﺅﻫﺎ ﺑﻣﻭﺟﺏ ﺍﻟﻘﻭﺍﻧﻳﻥ ﺍﻷﺧﺭﻯ‪.‬‬
‫‪ .4‬ﺍﺷﺗﺭﺍﻛﺎﺕ ﺍﻟﻌﺎﻣﻝ ﻓﻲ ﺻﻧﺩﻭﻕ ﺍﻻﺩﺧﺎﺭ‪.‬‬
‫‪ .5‬ﺍﻟﺣﺳﻣﻳﺎﺕ ﺍﻟﺧﺎﺻﺔ‪ ،‬ﺗﺳﻬﻳﻼﺕ ﺍﻹﺳﻛﺎﻥ ﺍﻟﺗﻲ ﻳﻘﺩﻣﻬﺎ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻭﻏﻳﺭ‬
‫ﺫﻟﻙ ﻣﻥ ﻣﺯﺍﻳﺎ ﻭﺧﺩﻣﺎﺕ ﺣﺳﺏ ﺍﻟﻣﺣﺩﺩﺍﺕ ﺃﻭ ﺍﻟﻧﺳﺏ ﺍﻟﻣﺋﻭﻳﺔ ﺍﻟﻣﺗﻔﻕ ﻋﻠﻳﻬﺎ‬
‫ﺑﻳﻥ ﺍﻟﻁﺭﻓﻳﻥ‪.‬‬
‫‪ .6‬ﻛﻝ ﺩﻳﻥ ﻳﺳﺗﻭﻓﻰ ﺗﻧﻔﻳﺫﺍً ﻟﺣﻛﻡ ﻗﺿﺎﺋﻲ‪.‬‬
‫‪ .7‬ﺍﻟﻣﺑﺎﻟﻎ ﺍﻟﺗﻲ ﺗﻔﺭﺽ ﻋﻠﻰ ﺍﻟﻌﺎﻣﻝ ﺑﺳﺑﺏ ﻣﺧﺎﻟﻔﺗﻪ ﻷﺣﻛﺎﻡ ﺍﻟﻧﻅﺎﻡ ﺍﻟﺩﺍﺧﻠﻲ‬
‫ﻟﻠﻣﺅﺳﺳﺔ ﺃﻭ ﻟﻌﻘﺩ ﻋﻣﻝ ﻣﻘﺎﺑﻝ ﻣﺎ ﺃﺗﻠﻔﻪ ﻣﻥ ﺍﻟﻣﻭﺍﺩ ﺃﻭ ﺍﻷﺩﻭﺍﺕ ﺑﺳﺑﺏ ﺇﻫﻣﺎﻟﻪ‬
‫ﺃﻭ ﺃﺧﻁﺎﺋﻪ ﻭﺫﻟﻙ ﻭﻓﻕ ﺍﻷﺣﻛﺎﻡ ﺍﻟﺧﺎﺻﺔ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(48‬‬
‫ﻻ ﻳﺟﻭﺯ ﻷﺻﺣﺎﺏ ﺍﻟﻌﻣﻝ ﺍﺗﺧﺎﺫ ﺃﻱ ﺇﺟﺭﺍء ﺗﺄﺩﻳﺑﻲ ﺃﻭ ﻓﺭﺽ ﻏﺭﺍﻣﺔ ﻋﻠﻰ‬
‫ﺍﻟﻌﺎﻣﻝ ﻋﻥ ﻣﺧﺎﻟﻔﺔ ﻏﻳﺭ ﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﻻﺋﺣﺔ ﺍﻟﺟﺯﺍءﺍﺕ ﺍﻟﻣﻌﺗﻣﺩﺓ ﻣﻥ ﻗﺑﻝ‬
‫ﻋﻠﻰ ﺃﻥ ﻳﺭﺍﻋﻰ ﻣﺎ ﻳﻠﻲ‪:‬‬
‫‪ .1‬ﺃﻥ ﻻ ﺗﻔﺭﺽ ﻋﻠﻰ ﺍﻟﻌﺎﻣﻝ ﻏﺭﺍﻣﺔ ﺗﺯﻳﺩ ﻋﻠﻰ ﺃﺟﺭ ﺛﻼﺛﺔ ﺃﻳﺎﻡ ﻓﻲ ﺍﻟﺷﻬﺭ‬
‫ﺍﻟﻭﺍﺣﺩ ﺃﻭ ﺇﻳﻘﺎﻓﻪ ﻋﻥ ﺍﻟﻌﻣﻝ ﺑﺩﻭﻥ ﺃﺟﺭ ﻟﻣﺩﺓ ﺗﺯﻳﺩ ﻋﻠﻰ ﺛﻼﺛﺔ ﺃﻳﺎﻡ ﻓﻲ ﺍﻟﺷﻬﺭ‬
‫ﺍﻟﻭﺍﺣﺩ ﻭﺃﻥ ﺗﺗﺎﺡ ﻟﻪ ﻓﺭﺻﺔ ﺳﻣﺎﻉ ﺃﻗﻭﺍﻟﻪ ﻟﻠﺩﻓﺎﻉ ﻋﻥ ﻧﻔﺳﻪ ﻗﺑﻝ ﻓﺭﺽ ﺍﻟﻌﻘﻭﺑﺔ‬
‫ﻋﻠﻳﻪ ﻭﺃﻥ ﻳﻛﻭﻥ ﻟﻠﻌﺎﻣﻝ ﺣﻕ ﺍﻻﻋﺗﺭﺍﺽ ﻋﻠﻰ ﺍﻟﻌﻘﻭﺑﺔ ﺍﻟﺗﻲ ﻓﺭﺿﺕ ﻋﻠﻳﻪ‬
‫ﻟﺩﻯ ﻣﻔﺗﺵ ﺍﻟﻌﻣﻝ ﺧﻼﻝ ﺃﺳﺑﻭﻉ ﻭﺍﺣﺩ ﻣﻥ ﺗﺎﺭﻳﺦ ﺗﺑﻠﻳﻐﻬﺎ ﻟﻪ‪.‬‬
‫‪ .2‬ﺃﻥ ﻻ ﻳﺗﺧﺫ ﺑﺣﻕ ﺍﻟﻌﺎﻣﻝ ﺃﻱ ﺇﺟﺭﺍء ﺗﺄﺩﻳﺑﻲ ﺃﻭ ﻓﺭﺽ ﻏﺭﺍﻣﺔ ﻋﻠﻳﻪ ﻣﻥ ﺃﻱ‬
‫‪applicable copyright law.‬‬

‫ﻣﺧﺎﻟﻔﺔ ﻣﻥ ﺍﻟﻣﺧﺎﻟﻔﺎﺕ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﻻﺋﺣﺔ ﺍﻟﺟﺯﺍءﺍﺕ ﺍﻟﻣﻌﺗﻣﺩﺓ ﺑﻌﺩ‬

‫ﺍﻧﻘﺿﺎء ﺧﻣﺳﺔ ﻋﺷﺭﺓ ﻳﻭﻣﺎ ً ﻋﻠﻰ ﺍﺭﺗﻛﺎﺑﻬﺎ‪.‬‬
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 ‫‪ .3‬ﺃﻥ ﺗﺳﺟﻝ ﺍﻟﻐﺭﺍﻣﺎﺕ ﺍﻟﺗﻲ ﺗﻔﺭﺽ ﺑﻣﻘﺗﺿﻰ ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ ﻓﻲ ﺳﺟﻝ ﺧﺎﺹ ﻳﺑﻳﻥ‬
‫ﻓﻳﻪ ﺍﺳﻡ ﺍﻟﻌﺎﻣﻝ ﻭﻣﻘﺩﺍﺭ ﺃﺟﺭﻩ ﻭﺃﺳﺑﺎﺏ ﻓﺭﺽ ﺍﻟﻐﺭﺍﻣﺔ ﻋﻠﻳﻪ ﻭﺃﻥ ﺗﺧﺻﺹ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻐﺭﺍﻣﺎﺕ ﻟﺗﺣﻘﻳﻕ ﺧﺩﻣﺎﺕ ﺍﺟﺗﻣﺎﻋﻳﺔ ﻟﻠﻌﻣﺎﻝ ﻓﻲ ﺍﻟﻣﺅﺳﺳﺔ ﻭﻓﻕ ﻣﺎ ﻳﻘﺭﺭﻩ‬

‫ﺍﻟﻭﺯﻳﺭ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(49‬‬
‫ﺇﺫﺍ ﺛﺑﺕ ﺃﻥ ﺍﻟﻌﺎﻣﻝ ﻗﺩ ﺗﺳﺑﺏ ﻓﻲ ﻓﻘﺩ ﺃﻭ ﺇﺗﻼﻑ ﺃﺩﻭﺍﺕ ﺃﻭ ﺃﻛﻭﺍﺏ ﺃﻭ ﻓﻧﺟﺎﻥ‬
‫ﻳﻣﻠﻛﻬﺎ ﺃﻭ ﻳﺟﻭﺯﻫﺎ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻭﻛﺎﻧﺕ ﻓﻲ ﻋﻬﺩﺓ ﺍﻟﻌﺎﻣﻝ ﻭﻛﺎﻥ ﺫﻟﻙ ﻧﺎﺷﺋﺎ ً ﻋﻥ‬
‫ﺧﻁﺄ ﺍﻟﻌﺎﻣﻝ ﺃﻭ ﻣﺧﺎﻟﻔﺗﻪ ﺗﻌﻠﻳﻣﺎﺕ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻓﻠﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺃﻥ ﻳﻘﺗﻁﻊ ﻣﻥ‬
‫ﺃﺟﺭ ﺍﻟﻌﺎﻣﻝ ﺍﻷﺷﻳﺎء ﺍﻟﻣﻔﻘﻭﺩﺓ ﺃﻭ ﺍﻟﻣﺗﻠﻔﺔ ﺃﻭ ﻛﻠﻔﺔ ﺇﺻﻼﺣﻬﺎ ﻋﻠﻰ ﺃﻧﻪ ﻻﺑﺩ ﻟﻬﺫﺍ‬
‫ﺍﻟﻐﺭﺽ ﻋﻠﻰ ﺃﺟﺭ ﺧﻣﺳﺔ ﺃﻳﺎﻡ ﻓﻲ ﺍﻟﺷﻬﺭ ﺍﻟﻭﺍﺣﺩ ﻭﻟﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺣﻕ ﺍﻟﻠﺟﻭء‬
‫ﺇﻟﻰ ﺍﻟﻣﺣﺎﻛﻡ ﺍﻟﻧﻅﺎﻣﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﺑﺎﻟﻣﻁﺎﻟﺑﺔ ﺑﺎﻟﺗﻌﻭﻳﺽ ﻋﻥ ﺍﻷﺿﺭﺍﺭ ﺍﻟﺗﻲ ﺗﺳﺑﺏ‬
‫ﺍﻟﻌﺎﻣﻝ ﺑﻬﺎ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(50‬‬
‫ﺇﺫﺍ ﺍﺿﻁﺭ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺇﻟﻰ ﻭﻗﻑ ﺍﻟﻌﻣﻝ ﺑﺻﻭﺭﺓ ﻣﺅﻗﺗﺔ ﺑﺳﺑﺏ ﻻ ﻳﻌﺯﻯ‬
‫ﺇﻟﻳﻪ ﻭﻟﻳﺱ ﻓﻲ ﻭﺳﻌﻪ ﺩﻓﻌﻪ ﻓﻳﺳﺗﺣﻕ ﺍﻟﻌﺎﻣﻝ ﺍﻷﺟﺭ ﺍﻟﻛﺎﻣﻝ ﻋﻥ ﻣﺩﺓ ﻻ ﺗﺯﻳﺩ ﻋﻠﻰ‬
‫ﺍﻟﻌﺷﺭﺓ ﺃﻳﺎﻡ ﺍﻷﻭﻟﻰ ﻣﻥ ﺗﻭﻗﻑ ﺍﻟﻌﻣﻝ ﺧﻼﻝ ﺍﻟﺳﻧﺔ ﻭﺃﻥ ﻳﺩﻓﻊ ﻟﻠﻌﺎﻣﻝ ﻧﺻﻑ ﺃﺟﺭﺓ‬
‫ﻋﻥ ﺍﻟﻣﺩﺓ ﺍﻟﺗﻲ ﺗﺯﻳﺩ ﻋﻠﻰ ﺫﻟﻙ ﺑﺣﻳﺙ ﻻ ﻳﺯﻳﺩ ﻣﺟﻣﻭﻉ ﺍﻟﺗﻌﻁﻳﻝ ﺍﻟﻛﻠﻲ ﺍﻟﻣﺩﻓﻭﻉ‬
‫ﺍﻷﺟﺭ ﻋﻠﻰ ﺳﺗﻳﻥ ﻳﻭﻣﺎ ً ﻓﻲ ﺍﻟﺳﻧﺔ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(51‬‬
‫‪ .1‬ﻋﻠﻰ ﺍﻟﺭﻏﻡ ﻣﻣﺎ ﻭﺭﺩ ﻓﻲ ﺃﻱ ﻗﺎﻧﻭﻥ ﺁﺧﺭ ﺗﻌﺗﺑﺭ ﺍﻷﺟﻭﺭ ﻭﺍﻟﻣﺑﺎﻟﻎ ﺍﻟﻣﺳﺗﺣﻘﺔ‬
‫ﺑﻣﻭﺟﺏ ﺃﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﻟﻠﻌﺎﻣﻝ ﺃﻭ ﻭﺭﺛﺗﻪ ﺃﻭ ﺍﻟﻣﺳﺗﺣﻘﻳﻥ ﺑﻌﺩ ﻭﻓﺎﺗﻪ ﺩﻳﻭﻧﺎ ً‬
‫ﻣﻣﺗﺎﺯﺓ ﺍﻣﺗﻳﺎﺯﺍً ﻋﺎﻣﺎ ً ﻣﻥ ﺍﻟﺩﺭﺟﺔ ﺗﺗﻘﺩﻡ ﻋﻠﻰ ﻣﺎ ﻋﺩﺍﻫﺎ ﻣﻥ ﺳﺎﺋﺭ ﺍﻟﺩﻳﻭﻥ‬
‫ﺍﻷﺧﺭﻯ ﺑﻣﺎ ﻓﻲ ﺫﻟﻙ ﺍﻟﺿﺭﺍﺋﺏ ﻭﺍﻟﺭﺳﻭﻡ ﻭﺍﻟﺣﻘﻭﻕ ﺍﻷﺧﺭﻯ ﺍﻟﻣﺳﺗﺣﻘﺔ‬
‫ﻟﻠﺣﻛﻭﻣﺔ ﻭﺍﻟﺩﻳﻭﻥ ﺍﻟﻣﺅﻣﻧﺔ ﺑﺭﻫﻭﻧﺎﺕ ﻋﻘﺎﺭﻳﺔ ﺃﻭ ﺗﺄﻣﻳﻧﺎﺕ ﻋﻳﻧﻳﺔ‪.‬‬
‫‪ .2‬ﻓﻲ ﺣﺎﻟﺔ ﺗﺻﻔﻳﺔ ﺍﻟﻣﺅﺳﺳﺔ ﺃﻭ ﺇﻓﻼﺱ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻳﺩﻓﻊ ﺍﻟﺣﺻﺹ ﺃﻭ ﻭﻛﻳﻝ‬
‫ﺍﻟﺗﻔﻠﻳﺳﺔ ﻟﻠﻌﺎﻣﻝ ﺃﻭ ﻟﻭﺭﺛﺗﻪ ﻓﻭﺭﺍً ﺃﻭ ﺑﻣﺟﺭﺩ ﻭﺿﻊ ﻳﺩﻩ ﻋﻠﻰ ﺃﻣﻭﺍﻝ ﺻﺎﺣﺏ‬
‫ﺍﻟﻌﻣﻝ ﻣﺎ ﻳﻌﺎﺩﻝ ﺃﺟﺭ ﺷﻬﺭ ﻭﺍﺣﺩ ﻣﻥ ﺍﻟﻣﺑﺎﻟﻎ ﺍﻟﻣﺳﺗﺣﻘﺔ ﻭﺫﻟﻙ ﻗﺑﻝ ﺗﺳﺩﻳﺩ ﺃﻱ‬
‫ﻣﺻﺭﻭﻓﺎﺕ ﺃﺧﺭﻯ ﺑﻣﺎ ﻓﻲ ﺫﻟﻙ ﺍﻟﻣﺻﺭﻭﻓﺎﺕ ﺍﻟﻘﺿﺎﺋﻳﺔ ﻭﻣﺻﺭﻭﻓﺎﺕ ﺍﻟﺗﻔﻠﻳﺳﺔ‬
‫ﺃﻭ ﺍﻟﺗﺻﻔﻳﺔ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(52‬‬

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 ‫‪ .1‬ﻳﺷﻛﻝ ﻣﺟﻠﺱ ﺍﻟﻭﺯﺭﺍء ﺑﻧﺎء ﻋﻠﻰ ﺗﻧﺳﻳﺏ ﺍﻟﻭﺯﻳﺭ ﻟﺟﻧﺔ ﺗﺗﺄﻟﻑ ﻣﻥ ﻋﺩﺩ ﻣﺗﺳﺎﻭ‬
‫ﻣﻥ ﻣﻣﺛﻠﻳﻥ ﻋﻥ ﺍﻟﻭﺯﺍﺭﺓ ﻭﺍﻟﻌﻣﺎﻝ ﻭﺃﺻﺣﺎﺏ ﺍﻟﻌﻣﻝ ﻭﻳﺻﻑ ﺍﻟﻣﺟﺎﻟﺱ ﺭﺋﻳﺳﺎ ً ﻟﻬﺎ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﻥ ﺑﻳﻥ ﺃﻋﺿﺎﺋﻬﺎ ﺗﺗﻭﻟﻰ ﺗﺣﺩﻳﺩ ﺍﻟﺣﺩ ﺍﻷﺩﻧﻰ ﻟﻸﺟﻭﺭ ﻭﻣﻘﺩﺍﺭﺍً ﺑﺎﻟﻧﻘﺩ ﺍﻷﺭﺩﻧﻲ‬
‫ﻓﻲ ﺫﻟﻙ ﺑﺻﻔﺔ ﻋﺎﻣﺔ ﺑﺎﻟﻧﺳﺑﺔ ﻟﻣﻧﻁﻘﺔ ﻣﻌﻳﻧﺔ ﻭﺗﻛﻭﻥ ﻣﺩﺓ ﺍﻟﻌﻘﻭﺑﺔ ﻓﻳﻬﺎ ﺳﻧﺗﻳﻥ‬
‫ﻗﺎﺑﻠﺔ ﻟﻠﺗﺟﺩﻳﺩ‪.‬‬
‫‪ .2‬ﺗﻌﻘﺩ ﺍﻟﻠﺟﻧﺔ ﺍﺟﺗﻣﺎﻋﺎﺗﻬﺎ ﻛﻠﻣﺎ ﺩﻋﺕ ﺍﻟﺣﺎﺟﺔ ﺇﻟﻰ ﺫﻟﻙ ﺑﺩﻋﻭﺓ ﻣﻥ ﺭﺋﻳﺳﻬﺎ ﻭﺗﻘﺩﻡ‬
‫ﻗﺭﺍﺭﺍﺗﻬﺎ ﺇﻟﻰ ﺍﻟﻭﺯﻳﺭ ﺇﺫﺍ ﻟﻡ ﺗﻛﻥ ﺑﺎﻹﺟﻣﺎﻉ ﻟﻳﺗﻭﻟﻰ ﺭﻓﻌﻬﺎ ﺇﻟﻰ ﻣﺟﻠﺱ ﺍﻟﻭﺯﺭﺍء‬
‫ﻟﻳﺗﺧﺫ ﺍﻟﻘﺭﺍﺭ ﺑﺷﺄﻧﻬﺎ ﻋﻠﻰ ﺃﻥ ﺗﺄﺧﺫ ﺑﻌﻳﻥ ﺍﻻﻋﺗﺑﺎﺭ ﻓﻲ ﺗﻘﺩﻳﺭﻫﺎ ﻟﻸﺟﺭ ﺗﻛﺎﻟﻳﻑ‬
‫ﺍﻟﻣﻌﻳﺷﺔ ﺍﻟﺗﻲ ﺗﺿﻌﻬﺎ ﺍﻟﺟﻬﺎﺕ ﺍﻟﻣﺧﺗﺻﺔ ﻭﺗﻧﺷﺭ ﺍﻟﻘﺭﺍﺭﺍﺕ ﺍﻟﻧﻬﺎﺋﻳﺔ ﺍﻟﺗﻲ‬
‫ﺗﺻﺩﺭ ﺑﻣﻘﺗﺿﻰ ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ ﻓﻲ ﺍﻟﺟﺭﻳﺩﺓ ﺍﻟﺭﺳﻣﻳﺔ ﺑﻣﺎ ﻓﻲ ﺫﻟﻙ ﺗﺎﺭﻳﺦ ﺑﺩء‬
‫ﺍﻟﻌﻣﻝ ﺑﻬﺎ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(53‬‬
‫ﻳﻌﺎﻗﺏ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺃﻭ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ ﺑﻐﺭﺍﻣﺔ ﻻ ﺗﻘﻝ ﻋﻥ ﺧﻣﺳﺔ ﻭﻋﺷﺭﻳﻥ‬
‫ﺩﻳﻧﺎﺭﺍً ﻭﻻ ﺗﺯﻳﺩ ﻋﻠﻰ ﻣﺋﺔ ﺩﻳﻧﺎﺭ ﻋﻥ ﻛﻝ ﺣﺎﻟﺔ ﻳﺩﻓﻊ ﻓﻳﻬﺎ ﺇﻟﻰ ﻋﺎﻣﻝ ﺃﺟﺭﺍً ﻳﻘﻝ ﻋﻥ‬
‫ﺍﻟﺣﺩ ﺍﻷﺩﻧﻲ ﺍﻟﻣﻘﺭﺭ ﻟﻸﺟﻭﺭ‪.‬‬
‫ﻭﺫﻟﻙ ﺑﺎﻹﺿﺎﻓﺔ ﺇﻟﻰ ﺍﻟﺣﻛﻡ ﻟﻠﻌﺎﻣﻝ ﺑﻔﺭﻕ ﺍﻷﺟﺭ ﻭﺗﺿﺎﻋﻑ ﺍﻟﻌﻘﻭﺑﺔ ﻛﻠﻣﺎ ﺗﻛﺭﺭﺕ‬
‫ﺍﻟﻣﺧﺎﻟﻔﺔ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(54‬‬
‫‪ .1‬ﻟﻣﺟﻠﺱ ﺍﻟﻭﺯﺭﺍء ﺑﻧﺎء ﻋﻠﻰ ﺗﻧﺳﻳﺏ ﺍﻟﻭﺯﻳﺭ ﺃﻥ ﻣﻥ ﺫﻭﻱ ﺍﻟﺧﺑﺭﺓ‬
‫ﻭﺍﻻﺧﺗﺻﺎﺹ ﻓﻲ ﺷﺅﻭﻥ ﺍﻟﻌﻣﻝ ﺗﺳﻣﻰ ﺳﻠﻁﺔ ﺍﻷﺟﻭﺭ‪ ،‬ﺗﺗﺄﻟﻑ ﻣﻥ ﺷﺧﺹ ﺃﻭ‬
‫ﺃﻛﺛﺭ ﻟﻠﻧﻅﺭ ﻓﻲ ﺍﻟﺩﻋﺎﻭﻯ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺎﻷﺟﻭﺭ ﻓﻲ ﻣﻧﻁﻘﺔ ﻣﻌﻳﻧﺔ ﻭﻣﻧﻬﺎ ﺍﻟﻧﻘﺽ‬
‫ﻓﻲ ﺍﻷﺟﺭ ﺍﻟﻣﺩﻓﻭﻉ ﻭﺍﻟﺣﺳﻣﻳﺎﺕ ﻏﻳﺭ ﺍﻟﻘﺎﻧﻭﻧﻳﺔ ﻣﻧﻪ ﺃﻭ ﺗﺄﺧﻳﺭ ﺩﻓﻌﻪ ﺃﻭ ﺃﺟﻭﺭ‬
‫ﺳﺎﻋﺎﺕ ﺍﻟﻌﻣﻝ ﺍﻹﺿﺎﻓﻳﺔ‪ ،‬ﻋﻠﻰ ﺃﻥ ﻳﺗﻡ ﺍﻟﻔﺻﻝ ﻓﻳﻬﺎ ﺑﺻﻭﺭﺓ ﻣﺳﺗﻌﺟﻠﺔ‬
‫ﻭﻳﺷﺗﺭﻁ ﻓﻲ ﻗﺑﻭﻝ ﺍﻟﺩﻋﻭﻯ ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﻌﺎﻣﻝ ﻋﻠﻰ ﺭﺃﺱ ﻋﻣﻠﻪ ﺃﻭ ﻟﻡ ﻳﻣﺽ‬
‫ﻋﻠﻰ ﺍﻧﺗﻬﺎء ﻋﻣﻠﻪ ﻣﺩﺓ ﺗﺯﻳﺩ ﻋﻠﻰ ﺳﺗﺔ ﺃﺷﻬﺭ ﻭﻓﻲ ﺣﺎﻟﺔ ﻋﺩﻡ ﺗﻭﻓﺭ ﻫﺫﺍ ﺍﻟﺷﺭﻁ‬
‫ﻓﻠﻠﻌﺎﻣﻝ ﺍﻟﺣﻕ ﻓﻲ ﺍﻟﻠﺟﻭء ﻟﻠﻣﺣﺎﻛﻡ ﺍﻟﻧﻅﺎﻣﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ‪.‬‬
‫‪ .2‬ﻻ ﺗﻛﻭﻥ ﺳﻠﻁﺔ ﺍﻷﺟﻭﺭ ﻣﻠﺯﻣﺔ ﺑﺗﻁﺑﻳﻕ ﺍﻹﺟﺭﺍءﺍﺕ ﻭﺍﻷﺻﻭﻝ ﺍﻟﻣﺗﺑﻌﺔ ﻓﻲ‬
‫ﺍﻟﻣﺣﺎﻛﻡ ﻭﺗﻛﻭﻥ ﻟﻬﺎ ﻧﻔﺱ ﺍﻟﺻﻼﺣﻳﺎﺕ ﺍﻟﻣﻣﻧﻭﺣﺔ ﻟﻠﻣﺣﺎﻛﻡ ﺍﻟﻧﻅﺎﻣﻳﺔ ﻓﻲ‬
‫ﺍﻷﻣﻭﺭ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‌ﺃ‪ .‬ﺩﻋﻭﺓ ﺃﻱ ﺷﺧﺹ ﻟﺳﻣﺎﻉ ﺷﻬﺎﺩﺗﻪ ﺑﻌﺩ ﺍﻟﻘﺳﻡ ﻭﺇﺣﺿﺎﺭﻩ ﺑﻭﺍﺳﻁﺔ ﺳﻠﻁﺎﺕ‬
‫‪applicable copyright law.‬‬

‫ﺍﻷﻣﻥ ﺍﻟﻣﺧﺗﺻﺔ ﻓﻲ ﺣﺎﻟﺔ ﺗﺧﻠﻔﻪ ﻋﻥ ﺍﻟﺣﺿﻭﺭ‪.‬‬

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 ‫ﺏ‪ .‬ﺍﻟﻁﻠﺏ ﻣﻥ ﺃﻁﺭﺍﻑ ﺍﻟﺩﻋﻭﺓ ﺗﻘﺩﻳﻡ ﺍﻟﻣﺳﺗﻧﺩﺍﺕ ﻭﺍﻟﺑﻳﺎﻧﺎﺕ ﺍﻟﺗﻲ ﺗﺭﺍﻫﺎ‬ ‫‌‬
‫ﺿﺭﻭﺭﻳﺔ ﻟﻠﻔﺻﻝ ﻓﻲ ﺍﻟﺩﻋﻭﻯ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ .3‬ﻳﻘﺩﻡ ﺍﻟﻌﺎﻣﻝ ﻧﻔﺳﻪ ﺃﻭ ﻧﻘﺎﺑﺔ ﺍﻟﻌﻣﺎﻝ ﺑﺎﻟﻧﻳﺎﺑﺔ ﻋﻧﻪ ﺍﻹﺩﻋﺎء ﺧﻁﻳﺎ ً ﻭﻳﺟﻭﺯ ﺇﺩﻋﺎء‬
‫ﻭﺍﺣﺩ ﻣﻥ ﻋﺩﺩ ﻣﻥ ﺍﻟﻌﻣﺎﻝ ﺇﺫﺍ ﻛﺎﻧﻭﺍ ﻳﻌﻣﻠﻭﻥ ﻓﻲ ﺍﻟﻣﺅﺳﺳﺔ ﺫﺍﺗﻬﺎ ﻭﻛﺎﻧﺕ ﺳﺑﺏ‬
‫ﺩﻋﻭﺍﻫﻡ ﻭﺍﺣﺩﺓ ﻭﻟﻛﻝ ﻣﻥ ﺍﻟﻁﺭﻓﻳﻥ ﺍﻟﻣﺗﻧﺎﺯﻋﻳﻥ ﺗﻭﻛﻳﻝ ﻣﻥ ﻳﻧﻭﺏ ﻋﻧﻪ ﺃﻣﺎﻡ‬
‫ﺳﻠﻁﺔ ﺍﻷﺟﻭﺭﺓ ﺍﻟﻣﺧﺗﺻﺔ‪.‬‬
‫‪ .4‬ﻳﺟﻭﺯ ﻟﺳﻠﻁﺔ ﺍﻷﺟﻭﺭ ﺃﻥ ﺗﻁﻠﺏ ﺇﻟﻰ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺿﻣﻥ ﻓﺗﺭﺓ ﺗﺣﺩﺩﻫﺎ ﺃﻥ‬
‫ﻳﺩﻓﻊ ﻟﻠﻌﺎﻣﻝ ﺍﻷﺟﻭﺭ ﺑﺻﻭﺭﺓ ﻏﻳﺭ ﻗﺎﻧﻭﻧﻳﺔ ﻭﺍﻷﺟﻭﺭ ﻏﻳﺭ ﺍﻟﻣﺩﻓﻭﻋﺔ ﺃﻭ‬
‫ﺍﻟﻣﺳﺗﺣﻘﺔ ﺍﻷﺩﺍء ﻭﺍﻟﺗﻲ ﺗﺄﺧﺭ ﻋﻥ ﺩﻓﻌﻬﺎ ﻓﻲ ﺍﻟﻣﺩﺓ ﺍﻟﻣﻌﻳﻧﺔ ﻟﻬﺫﺍ ﺍﻟﻐﺭﺽ ﻭﻟﻬﺎ‬
‫ﺃﻥ ﺗﺿﻳﻑ ﺗﻌﻭﻳﺿﺎ ً ﺗﻘﺩﺭﻩ ﺷﺭﻳﻁﺔ ﺃﻥ ﻻ ﻳﺗﺟﺎﻭﺯ ﻣﺑﻠﻎ ﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻣﺑﻠﻎ‬
‫ﺍﻟﻣﺣﺳﻭﻡ ﺃﻭ ﻏﻳﺭ ﺍﻟﻣﺩﻓﻭﻉ ﻋﻥ ﺍﻟﻣﺩﺓ ﺍﻟﻣﻁﺎﻟﺏ ﺑﺄﺟﻭﺭ ﻋﻧﻬﺎ‪ ،‬ﻭﻳﺷﺗﺭﻁ ﻓﻲ‬
‫ﺫﻟﻙ ﺃﻥ ﻻ ﻳﻠﺯﻡ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺑﺩﻓﻊ ﺗﻌﻭﻳﺽ ﻋﻥ ﺍﻷﺟﻭﺭ ﺍﻟﻧﺎﻗﺻﺔ ﺃﻭ‬
‫ﺍﻟﻣﺗﺄﺧﺭ ﺩﻓﻌﻬﺎ ﺇﺫﺍ ﺍﻗﺗﺿﺕ ﺍﻟﺳﻠﻁﺔ ﺃﻥ ﺍﻟﺗﺄﺧﺭ ﻛﺎﻥ ﻧﺎﺟﻣﺎ ً ﻋﻥ ﺧﻁﺄ ﺑﺣﺳﻥ ﻧﻳﺔ‬
‫ﺃﻭ ﻋﻥ ﻧﺯﺍﻉ ﻋﻠﻰ ﺍﻟﻣﺑﻠﻎ ﺍﻟﻭﺍﺟﺏ ﺩﻓﻌﻪ ﺃﻭ ﻋﻧﺩ ﺣﺩﻭﺙ ﺣﺎﻟﺔ ﻁﺎﺭﺋﺔ ﺃﻭ ﻋﻥ‬
‫ﺗﺧﻠﻑ ﺍﻟﻌﺎﻣﻝ ﻋﻥ ﺍﻟﻣﻁﺎﻟﺑﺔ ﺑﺩﻓﻊ ﺍﻷﺟﻭﺭ ﺃﻭ ﻗﺑﻭﻟﻬﺎ‪.‬‬
‫‪ .5‬ﺗﻧﺗﻅﺭ ﺳﻠﻁﺔ ﺍﻷﺟﻭﺭ ﻓﻲ ﺍﻟﺩﻋﻭﻯ ﺍﻟﻣﻘﺩﻣﺔ ﺇﻟﻳﻬﺎ ﺑﺣﺿﻭﺭ ﺍﻟﻁﺭﻓﻳﻥ ﺃﻭ ﻣﻥ‬
‫ﻳﻧﻭﺏ ﻋﻧﻬﻣﺎ ﻭﺗﺳﻘﻁ ﺍﻟﺩﻋﻭﻯ ﺇﺫﺍ ﺗﻐﻳﺏ ﺍﻟﻌﺎﻣﻝ ﺍﻟﻣﺩﻋﻲ ﻭﺗﻧﻅﺭ ﻓﻳﻬﺎ‬
‫ﺑﺣﺿﻭﺭﻩ ﺇﺫﺍ ﻏﺎﺏ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺍﻟﻣﺩﻋﻰ ﻋﻠﻳﻪ ﻭﺗﺻﺩﺭ ﻗﺭﺍﺭﻫﺎ ﺑﺣﻕ‬
‫ﺍﻷﺧﻳﺭ ﻓﻲ ﻫﺫﻩ ﺍﻟﺣﺎﻟﺔ ﻏﻳﺎﺑﻳﺎ ً ﻭﻳﻛﻭﻥ ﻗﺭﺍﺭﻫﺎ ﻗﺎﺑﻼً ﻟﻼﺳﺗﺋﻧﺎﻑ ﻟﺩﻯ ﻣﺣﻛﻣﺔ‬
‫ﺍﻻﺳﺗﺋﻧﺎﻑ ﺧﻼﻝ ﻋﺷﺭﺓ ﺃﻳﺎﻡ ﻣﻥ ﺗﺎﺭﻳﺦ ﺗﺑﻠﻳﻐﻪ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻣﺑﻠﻎ ﺍﻟﻣﺣﻛﻭﻡ ﺑﻪ‬
‫ﻟﻠﻌﺎﻣﻝ ﻳﺯﻳﺩ ﻋﻠﻰ ﻣﺋﺔ ﺩﻳﻧﺎﺭ‪.‬‬
‫‪ .6‬ﻳﺗﻡ ﺗﻧﻔﻳﺫ ﻗﺭﺍﺭﺍﺕ ﺳﻠﻁﺔ ﺍﻷﺟﻭﺭ ﻣﻥ ﻗﺑﻝ ﺩﻭﺍﺋﺭ ﺍﻹﺟﺭﺍء ﺍﻟﻣﺧﺗﺻﺔ ﻛﺄﻧﻬﺎ‬
‫ﻗﺭﺍﺭﺍﺕ ﺻﺎﺩﺭﺓ ﻋﻥ ﺍﻟﻣﺣﺎﻛﻡ ﺍﻟﻧﻅﺎﻣﻳﺔ ﺷﺭﻳﻁﺔ ﺃﻥ ﺗﺧﺿﻊ ﺍﻟﻣﺑﺎﻟﻎ ﺍﻟﻣﺣﻛﻭﻡ ﻟﻬﺎ‬
‫ﻟﻠﺗﻘﺳﻳﻁ‪.‬‬
‫‪ .7‬ﻳﻌﻔﻰ ﻣﻥ ﺍﻟﺭﺳﻭﻡ ﻭﺍﻟﻁﻭﺍﺑﻊ ﻭﺍﻹﺩﻋﺎء ﺍﻟﻣﻘﺩﻡ ﻣﻥ ﺍﻟﻌﺎﻣﻝ ﻟﺳﻠﻁﺔ ﺍﻷﺟﻭﺭ‬
‫ﻭﻛﺫﻟﻙ ﻗﺭﺍﺭﺍﺗﻬﺎ ﺍﻟﻣﻘﺩﻣﺔ ﻟﻠﺗﻧﻔﻳﺫ ﺇﻟﻰ ﺩﻭﺍﺋﺭ ﺍﻹﺟﺭﺍء‪.‬‬
‫‪ .8‬ﺗﺻﺭﻑ ﻟﻠﺳﻠﻁﺔ ﻭﻟﻠﻣﻭﻅﻔﻳﻥ ﺍﻟﻌﺎﻣﻠﻳﻥ ﻣﻌﻬﺎ ﺍﻟﻣﻛﺎﻓﺂﺕ ﺍﻟﺗﻲ ﻳﻘﺭﺭﻫﺎ ﺍﻟﻭﺯﻳﺭ‬
‫ﻭﻳﺅﺧﺫ ﺑﻌﻳﻥ ﺍﻻﻋﺗﺑﺎﺭ ﻋﺩﺩ ﺍﻟﻘﺿﺎﻳﺎ ﺍﻟﺗﻲ ﻗﺩﻣﺕ ﺇﻟﻳﻬﺎ ﻭﻓﺻﻠﺕ ﻓﻳﻬﺎ ﻭﻳﺷﺗﺭﻁ ﻓﻲ‬
‫ﺫﻟﻙ ﺃﻥ ﺗﻘﻭﻡ ﺍﻟﺳﻠﻁﺔ ﺑﻣﻬﺎﻣﻬﺎ ﺧﺎﺭﺝ ﺃﻭﻗﺎﺕ ﺍﻟﺩﻭﺍﻡ ﺍﻟﺭﺳﻣﻲ‪.‬‬

‫ﺛﺎﻧﻳﺎ ً‪ :‬ﺗﻧﻅﻳﻡ ﺍﻟﻌﻣﻝ ﻭﺍﻹﺟﺎﺯﺍﺕ‪:‬‬

‫‪applicable copyright law.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(55‬‬
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 ‫ﻋﻠﻰ ﻛﻝ ﺻﺎﺣﺏ ﻋﻣﻝ ﻳﺳﺗﺧﺩﻡ ﻋﺷﺭﺓ ﻋﻣﺎﻝ ﻓﺄﻛﺛﺭ ﺃﻥ ﻳﺿﻊ ﻧﻅﺎﻣﺎ ً ﺩﺍﺧﻠﻳﺎ ً‬
‫ﻟﺗﻧﻅﻳﻡ ﺍﻟﻌﻣﻝ ﻓﻲ ﻣﺅﺳﺳﺗﻪ ﻳﺑﻳﻥ ﻓﻳﻪ ﺃﻭﻗﺎﺕ ﺍﻟﺩﻭﺍﻡ ﻭﻓﺗﺭﺍﺕ ﺍﻟﺭﺍﺣﺔ ﺍﻟﻳﻭﻣﻳﺔ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺍﻷﺳﺑﻭﻋﻳﺔ ﻭﻣﺧﺎﻟﻔﺎﺕ ﺍﻟﻌﻣﻝ ﻭﺍﻟﻌﻘﻭﺑﺎﺕ ﻭﺍﻟﺗﺩﺍﺑﻳﺭ ﺍﻟﻣﺗﺧﺫﺓ ﺑﺷﺄﻧﻬﺎ ﺑﻣﺎ ﻓﻲ ﺫﻟﻙ‬

‫ﺍﻟﻔﺻﻝ ﻣﻥ ﺍﻟﻌﻣﻝ ﻭﻛﻳﻔﻳﺔ ﺗﻧﻔﻳﺫﻫﺎ ﻭﺃﻱ ﺗﻔﺎﺻﻳﻝ ﺃﺧﺭﻯ ﺗﻘﺗﺿﻳﻬﺎ ﻁﺑﻳﻌﺔ ﺍﻟﻌﻣﻝ‬
‫ﻭﻳﺧﺿﻊ ﺍﻟﻌﻣﻝ ﺍﻟﺩﺍﺧﻠﻲ ﻟﻠﻣﺅﺳﺳﺔ ﻟﺗﺻﺩﻳﻕ ﺍﻟﻭﺯﻳﺭ ﻭﻳﻌﻣﻝ ﺑﻪ ﻣﻥ ﺗﺎﺭﻳﺦ ﺗﺻﺩﻳﻘﻪ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(56‬‬
‫ﺗﻛﻭﻥ ﺳﺎﻋﺎﺕ ﺍﻟﻌﻣﻝ ﺍﻟﻌﺎﺩﻳﺔ ﺛﻣﺎﻧﻲ ﺳﺎﻋﺎﺕ ﻋﻠﻰ ﺃﻥ ﻻ ﺗﺯﻳﺩ ﺳﺎﻋﺎﺕ ﺍﻟﻌﻣﻝ‬
‫ﻋﻥ ﺛﻣﺎﻥ ﻭﺃﺭﺑﻌﻳﻥ ﺳﺎﻋﺔ ﻓﻲ ﺍﻷﺳﺑﻭﻉ ﺗﻭﺯﻉ ﻋﻠﻰ ﺳﺗﺔ ﺃﻳﺎﻡ ﻋﻠﻰ ﺍﻷﻛﺛﺭ ﻳﺣﺳﺏ‬
‫ﻣﻧﻬﺎ ﺍﻟﻭﻗﺕ ﺍﻟﻣﺧﺻﺹ ﻟﺗﻧﺎﻭﻝ ﺍﻟﻁﻌﺎﻡ ﻭﺍﻟﺭﺍﺣﺔ ﻭﻻ ﻳﺟﻭﺯ ﺃﻥ ﺗﺯﻳﺩ ﺃﻭﻗﺎﺕ ﺍﻟﻌﻣﻝ‬
‫ﻋﻠﻰ ﺫﻟﻙ ﻓﻲ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(57‬‬
‫ﻳﺟﻭﺯ ﻟﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺗﺷﻐﻳﻝ ﺍﻟﻌﺎﻣﻝ ﺃﻛﺛﺭ ﻣﻥ ﺳﺎﻋﺎﺕ ﺍﻟﻌﻣﻝ ﺍﻟﻳﻭﻣﻳﺔ ﻭﺫﻟﻙ‬
‫ﻓﻲ ﺃﻱ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﺎﻟﻳﺔ ﻋﻠﻰ ﺃﻥ ﻳﺗﻘﺎﺿﻰ ﺍﻟﻌﺎﻣﻝ ﻓﻲ ﺃﻱ ﻣﻥ ﻫﺫﻩ ﺍﻟﺣﺎﻻﺕ‬
‫ﺍﻷﺟﺭ ﺍﻹﺿﺎﻓﻲ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻪ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪:‬‬
‫‪ .1‬ﺍﻟﻘﻳﺎﻡ ﺑﺄﻋﻣﺎﻝ ﺍﻟﺟﺭﺩ ﺍﻟﺳﻧﻭﻱ ﻟﻠﻣﺅﺳﺳﺔ ﻭﺇﻋﺩﺍﺩ ﺍﻟﻣﻳﺯﺍﻧﻳﺔ ﻭﺍﻟﺣﺳﺎﺑﺎﺕ ﺍﻟﺧﺗﺎﻣﻳﺔ‬
‫ﻭﺍﺳﺗﻌﺩﺍﺩ ﺍﻟﺑﻳﻊ ﺑﺄﺛﻣﺎﻥ ﻣﺧﻔﺿﺔ ﺑﺷﺭﻁ ﺃﻥ ﻻ ﻳﺯﻳﺩ ﻋﺩﺩ ﺍﻷﻳﺎﻡ ﺍﻟﺗﻲ ﺗﻧﻁﺑﻕ‬
‫ﻋﻠﻳﻬﺎ ﺃﺣﻛﺎﻡ ﻫﺫﻩ ﺍﻟﻔﻘﺭﺓ ﻋﻠﻰ ﺛﻼﺛﻳﻥ ﻳﻭﻣﺎ ً ﻓﻲ ﺍﻟﺳﻧﺔ ﻭﻻ ﺗﺯﻳﺩ ﻋﻠﻰ ﺳﺎﻋﺎﺕ‬
‫ﺍﻟﻌﻣﻝ ﺍﻟﻔﻌﻠﻳﺔ ﻋﻠﻰ ﻋﺷﺭ ﺳﺎﻋﺎﺕ ﻓﻲ ﻛﻝ ﻣﻧﻬﺎ‪.‬‬
‫‪ .2‬ﻣﻥ ﺃﺟﻝ ﺗﻼﻓﻲ ﻭﻗﻭﻉ ﺧﺳﺎﺭﺓ ﻓﻲ ﺍﻟﺑﺿﺎﺋﻊ ﺃﻭ ﺃﻱ ﻣﺎﺩﺓ ﺃﺧﺭﻯ ﺗﺗﻌﺭﺽ ﻟﻠﺗﻠﻑ‬
‫ﺃﻭ ﻟﺗﺟﻧﺏ ﻣﺧﺎﻁﺭ ﻋﻣﻝ ﻓﻧﻲ ﺃﻭ ﻣﻥ ﺃﺟﻝ ﺗﺳﻠﻡ ﻣﻭﺍﺩ ﻣﻌﻳﻧﺔ ﺃﻭ ﺗﺳﻠﻳﻣﻬﺎ ﺃﻭ‬
‫ﻧﻘﻠﻬﺎ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(58‬‬
‫ﻻ ﺗﺳﺭﻱ ﺃﺣﻛﺎﻡ ﺍﻟﻣﻭﺍﺩ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺳﺎﻋﺎﺕ ﺍﻟﻌﻣﻝ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﻫﺫﺍ‬
‫ﺍﻟﻘﺎﻧﻭﻥ ﻋﻠﻰ ﺍﻷﺷﺧﺎﺹ ﺍﻟﺫﻳﻥ ﻳﺗﻭﻟﻭﻥ ﻣﻬﺎﻡ ﺍﻹﺷﺭﺍﻑ ﺍﻟﻌﺎﻡ ﺃﻭ ﺍﻹﺩﺍﺭﺓ ﻓﻲ ﺃﻱ‬
‫ﻣﺅﺳﺳﺔ ﻭﺍﻟﺫﻳﻥ ﻳﻌﻣﻠﻭﻥ ﻓﻲ ﺑﻌﺽ ﺍﻟﺣﺎﻻﺕ ﻓﻲ ﺧﺎﺭﺝ ﺍﻟﻣﺅﺳﺳﺔ ﺃﻭ ﺗﺗﻁﻠﺏ‬
‫ﺃﻋﻣﺎﻟﻬﻡ ﺍﻟﺳﻔﺭ ﺃﻭ ﺍﻟﺗﻧﻘﻝ ﺩﺍﺧﻝ ﺍﻟﻣﻣﻠﻛﺔ ﻭﺧﺎﺭﺟﻬﺎ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(59‬‬
‫‪ .1‬ﻳﺟﻭﺯ ﺗﺷﻐﻳﻝ ﺍﻟﻌﺎﻣﻝ ﺑﻣﻭﺍﻓﻘﺗﻪ ﺃﻛﺛﺭ ﻣﻥ ﺳﺎﻋﺎﺕ ﺍﻟﻌﻣﻝ ﺍﻟﻌﺎﺩﻳﺔ ﻋﻠﻰ ﺃﻥ‬
‫‪ %125‬ﻣﻥ‬ ‫ﻳﺗﻘﺎﺿﻰ ﺍﻟﻌﺎﻣﻝ ﻋﻥ ﺳﺎﻋﺔ ﺍﻟﻌﻣﻝ ﺍﻹﺿﺎﻓﻳﺔ ﺃﺟﺭﺍً ﻻ ﻳﻘﻝ ﻋﻥ‬
‫‪applicable copyright law.‬‬

‫ﺃﺟﺭﻩ ﺍﻟﻣﻌﺗﺎﺩ‪.‬‬

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 ‫‪ .2‬ﺇﺫﺍ ﺍﺷﺗﻐﻝ ﺍﻟﻌﺎﻣﻝ ﻓﻲ ﻋﻁﻠﺗﻪ ﺍﻷﺳﺑﻭﻋﻳﺔ ﻭﺃﻳﺎﻡ ﺍﻷﻋﻳﺎﺩ ﺍﻟﺭﺋﻳﺳﻳﺔ ﺃﻭ ﺍﻟﻌﻁﻝ‬
‫ﺍﻟﺭﺳﻣﻳﺔ ﻳﺗﻘﺎﺿﻰ ﻟﻘﺎء ﻋﻣﻠﻪ ﻋﻥ ﺫﻟﻙ ﺍﻟﻳﻭﻡ ﺃﺟﺭﺍً ﺇﺿﺎﻓﻳﺎ ً ﻻ ﻳﻘﻝ ﻋﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫‪ %150‬ﻣﻥ ﺃﺟﺭﻩ ﺍﻟﻣﻌﺗﺎﺩ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪(60‬‬
‫‪ .1‬ﻳﻛﻭﻥ ﻳﻭﻡ ﺍﻟﺟﻣﻌﺔ ﻣﻥ ﻛﻝ ﺃﺳﺑﻭﻉ ﻳﻭﻡ ﺍﻟﻌﻁﻠﺔ ﺍﻷﺳﺑﻭﻋﻳﺔ ﻟﻠﻌﺎﻣﻝ ﺇﻻ ﺇﺫﺍ‬
‫ﺍﻗﺗﺿﺕ ﻁﺑﻳﻌﺔ ﺍﻟﻌﻣﻝ ﻏﻳﺭ ﺫﻟﻙ‪.‬‬
‫‪ .2‬ﻳﺟﻭﺯ ﻟﻠﻌﺎﻣﻝ ﺑﻣﻭﺍﻓﻘﺔ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺟﻣﻊ ﺃﻳﺎﻡ ﻋﻁﻠﺗﻪ ﺍﻷﺳﺑﻭﻋﻳﺔ ﻭﺍﻟﺣﺻﻭﻝ‬
‫ﻋﻠﻳﻬﺎ ﺧﻼﻝ ﻣﺩﺓ ﻻ ﺗﺯﻳﺩ ﻋﻠﻰ ﺷﻬﺭ‪.‬‬
‫‪ .3‬ﻳﻛﻭﻥ ﻳﻭﻡ ﺍﻟﻌﻁﻠﺔ ﺍﻷﺳﺑﻭﻋﻳﺔ ﻟﻠﻌﺎﻣﻝ ﺑﺄﺟﺭ ﻛﺎﻣﻝ ﺇﻻ ﺇﺫﺍ ﻛﺎﻥ ﻳﻌﻣﻝ ﻋﻠﻰ‬
‫ﺃﺳﺎﺱ ﻳﻭﻣﻲ ﺃﻭ ﺃﺳﺑﻭﻋﻲ ﻓﻳﺳﺗﺣﻕ ﻓﻲ ﻛﻠﺗﺎ ﺍﻟﺣﺎﻟﺗﻳﻥ ﺃﺟﺭ ﻳﻭﻡ ﺍﻟﻌﻁﻠﺔ‬
‫ﺍﻷﺳﺑﻭﻋﻳﺔ ﺇﺫﺍ ﻋﻣﻝ ﺳﺗﺔ ﺃﻳﺎﻡ ﻣﺗﺻﻠﺔ ﻗﺑﻝ ﺍﻟﻳﻭﻡ ﺍﻟﻣﺣﺩﺩ ﻟﻠﻌﻁﻠﺔ ﻭﻳﺳﺗﺣﻕ ﻣﻥ‬
‫ﺫﻟﻙ ﺍﻷﺟﺭ ﺑﻧﺳﺑﺔ ﺍﻷﻳﺎﻡ ﺍﻟﺗﻲ ﻋﻣﻝ ﻓﻳﻬﺎ ﺧﻼﻝ ﺍﻷﺳﺑﻭﻉ ﺇﺫﺍ ﻛﺎﻧﺕ ﺛﻼﺛﺔ ﺃﻳﺎﻡ‬
‫ﺃﻭ ﺃﻛﺛﺭ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(61‬‬
‫‪ .1‬ﻟﻛﻝ ﻋﺎﻣﻝ ﺍﻟﺣﻕ ﺑﺈﺟﺎﺯﺓ ﺳﻧﻭﻳﺔ ﺑﺄﺟﺭ ﻛﺎﻣﻝ ﻟﻣﺩﺓ ﺃﺭﺑﻌﺔ ﻋﺷﺭ ﻳﻭﻣﺎ ً ﻋﻥ ﻛﻝ‬
‫ﺳﻧﺔ ﺧﺩﻣﺔ ﺇﻻ ﺇﺫﺍ ﺗﻡ ﺍﻻﺗﻔﺎﻕ ﻋﻠﻰ ﺃﻛﺛﺭ ﻣﻥ ﺫﻟﻙ ﻋﻠﻰ ﺃﻥ ﺗﺻﺑﺢ ﻣﺩﺓ ﺍﻹﺟﺎﺯﺓ‬
‫ﺍﻟﺳﻧﻭﻳﺔ ﻭﺍﺣﺩﺍً ﻭﻋﺷﺭﻳﻥ ﻳﻭﻣﺎ ً ﺇﺫﺍ ﺃﻣﺿﻰ ﻓﻲ ﺍﻟﺧﺩﻣﺔ ﻟﺩﻯ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ‬
‫ﻧﻔﺳﻪ ﺧﻣﺱ ﺳﻧﻭﺍﺕ ﻣﺗﺻﻠﺔ ﻭﻻ ﺗﺣﺳﺏ ﺃﻳﺎﻡ ﺍﻟﻌﻁﻝ ﺍﻟﺭﺳﻣﻳﺔ ﻭﺍﻷﻋﻳﺎﺩ ﺍﻟﺩﻳﻧﻳﺔ‬
‫ﻭﺃﻳﺎﻡ ﺍﻟﻌﻁﻝ ﺍﻷﺳﺑﻭﻋﻳﺔ ﻣﻥ ﺍﻹﺟﺎﺯﺓ ﺍﻟﺳﻧﻭﻳﺔ ﺇﻻ ﺇﺫﺍ ﻭﻗﻌﺕ ﺧﻼﻟﻬﺎ‪.‬‬
‫‪ .2‬ﺇﺫﺍ ﻟﻡ ﺗﺑﻠﻎ ﻣﺩﺓ ﺧﺩﻣﺔ ﺍﻟﻌﺎﻣﻝ ﺍﻟﺳﻧﺔ ﻓﻳﺣﻕ ﻟﻪ ﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﺇﺟﺎﺯﺓ ﺑﻧﺳﺑﺔ‬
‫ﺍﻟﻣﺩﺓ ﺍﻟﺗﻲ ﻋﻣﻝ ﺧﻼﻟﻬﺎ ﻓﻲ ﺍﻟﺳﻧﺔ‪.‬‬
‫‪ .3‬ﻳﺟﻭﺯ ﺗﺄﺟﻳﻝ ﺇﺟﺎﺯﺓ ﺍﻟﻌﺎﻣﻝ ﻋﻥ ﺃﻱ ﺳﻧﺔ ﺑﺎﻻﺗﻔﺎﻕ ﺑﻳﻥ ﺍﻟﻌﺎﻣﻝ ﻭﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ‬
‫ﺇﻟﻰ ﺍﻟﺳﻧﺔ ﺍﻟﺗﺎﻟﻳﺔ ﻣﺑﺎﺷﺭﺓ ﻟﺗﻠﻙ ﺍﻟﺳﻧﺔ ﻭﻳﺳﻘﻁ ﺣﻕ ﺍﻟﻌﺎﻣﻝ ﻓﻲ ﺍﻹﺟﺎﺯﺓ ﺍﻟﻣﺅﺟﻠﺔ‬
‫ﻋﻠﻰ ﻫﺫﺍ ﺍﻟﻭﺟﻪ ﺇﺫﺍ ﺍﻧﻘﺿﺕ ﺍﻟﺳﻧﺔ ﺍﻟﺗﻲ ﺃﺟﻠﺕ ﺇﻟﻳﻬﺎ ﻭﻟﻡ ﻳﻁﻠﺏ ﺍﺳﺗﻌﻣﺎﻟﻬﺎ‬
‫ﺧﻼﻝ ﺗﻠﻙ ﺍﻟﺳﻧﺔ ﻭﻻ ﻳﺟﻭﺯ ﻟﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺭﻓﺽ ﺍﻟﻌﺎﻣﻝ ﻟﻠﺣﺻﻭﻝ ﻋﻠﻰ‬
‫ﺇﺟﺎﺯﺗﻪ‪.‬‬
‫‪ .4‬ﻟﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺃﻥ ﻳﺣﺩﺩ ﺧﻼﻝ ﺍﻟﺷﻬﺭ ﺍﻷﻭﻝ ﻣﻥ ﺍﻟﺳﻧﺔ ﺗﺎﺭﻳﺦ ﺍﻹﺟﺎﺯﺓ‬
‫ﺍﻟﺳﻧﻭﻳﺔ ﻟﻛﻝ ﻋﺎﻣﻝ ﻭﻛﻳﻔﻳﺔ ﺍﺳﺗﻌﻣﺎﻟﻬﺎ ﻟﻠﻌﺎﻣﻝ ﻓﻲ ﻣﺅﺳﺳﺗﻪ ﻭﺫﻟﻙ ﺣﺳﺏ‬
‫ﻣﻘﺗﺿﻳﺎﺕ ﺍﻟﻌﻣﻝ ﻓﻳﻬﺎ ﺑﻣﺎ ﻓﻲ ﺫﻟﻙ ﻣﺻﻠﺣﺔ ﺍﻟﻌﺎﻣﻝ‪.‬‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(62‬‬

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 ‫ﺇﺫﺍ ﻟﻡ ﺗﺅﺧﺫ ﺍﻹﺟﺎﺯﺓ ﺍﻟﺳﻧﻭﻳﺔ ﺩﻓﻌﺔ ﻭﺍﺣﺩﺓ ﻓﻼ ﻳﺟﻭﺯ ﺃﻥ ﺗﻘﻝ ﻣﺩﺗﻬﺎ ﻋﻥ ﺳﺗﺔ‬
‫ﺃﻳﺎﻡ ﻓﻲ ﺃﻱ ﻣﺭﺓ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(63‬‬
‫ﺇﺫﺍ ﺍﻧﺗﻬﺕ ﺧﺩﻣﺔ ﺍﻟﻌﺎﻣﻝ ﻷﻱ ﺳﺑﺏ ﻣﻥ ﺍﻷﺳﺑﺎﺏ ﻗﺑﻝ ﺃﻥ ﻳﺳﺗﻌﻣﻝ ﺇﺟﺎﺯﺍﺗﻪ‬
‫ﺍﻟﺳﻧﻭﻳﺔ ﻓﻳﺣﻕ ﻟﻪ ﺗﻘﺎﺿﻲ ﺍﻷﺟﺭ ﻋﻥ ﺍﻷﻳﺎﻡ ﺍﻟﺗﻲ ﻟﻡ ﻳﺳﺗﻌﻣﻠﻬﺎ ﻣﻥ ﺗﻠﻙ ﺍﻹﺟﺎﺯﺓ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(64‬‬
‫ﻳﻌﺗﺑﺭ ﺑﺎﻁﻼً ﻛﻝ ﺍﺗﻔﺎﻕ ﻳﻘﺿﻲ ﺑﺗﻧﺎﺯﻝ ﺍﻟﻌﺎﻣﻝ ﻋﻥ ﺇﺟﺎﺯﺗﻪ ﺍﻟﺳﻧﻭﻳﺔ ﺃﻭ ﻋﻥ ﺃﻱ‬
‫ﺟﺯء ﻣﻧﻬﺎ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(65‬‬
‫ﻟﻛﻝ ﻋﺎﻣﻝ ﺍﻟﺣﻕ ﻓﻲ ﺇﺟﺎﺯﺓ ﻣﺭﺿﻳﺔ ﻣﺩﺗﻬﺎ ﺃﺭﺑﻌﺔ ﻋﺷﺭ ﻳﻭﻣﺎ ً ﺧﻼﻝ ﺍﻟﺳﻧﺔ‬
‫ﺍﻟﻭﺍﺣﺩﺓ ﺑﺄﺟﺭ ﻛﺎﻣﻝ ﺑﻧﺎء ﻋﻠﻰ ﺗﻘﺭﻳﺭ ﺍﻟﻁﺑﻳﺏ ﺍﻟﻣﻌﺗﻣﺩ ﻣﻥ ﻗﺑﻝ ﺍﻟﻣﺅﺳﺳﺔ ﻭﻳﺟﻭﺯ‬
‫ﺗﻣﺩﻳﺩﻫﺎ ﻟﻣﺩﺓ ﺃﺭﺑﻌﺔ ﻋﺷﺭ ﻳﻭﻣﺎ ً ﺃﺧﺭﻯ ﺑﺄﺟﺭ ﻛﺎﻣﻝ ﺇﺫﺍ ﻛﺎﻥ ﻧﺯﻳﻝ ﺃﺣﺩ ﺍﻟﻣﺳﺗﺷﻔﻳﺎﺕ‬
‫ﻭﺑﻧﺻﻑ ﺍﻷﺟﺭ ﺇﺫﺍ ﻛﺎﻥ ﺑﻧﺎء ﻋﻠﻰ ﺗﻘﺭﻳﺭ ﻟﺟﻧﺔ ﻁﺑﻳﺔ ﺗﻌﺗﻣﺩﻫﺎ ﺍﻟﻣﺅﺳﺳﺔ ﻭﻟﻡ ﻳﻛﻥ‬
‫ﻧﺯﻳﻝ ﺃﺣﺩ ﺍﻟﻣﺳﺗﺷﻔﻳﺎﺕ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(66‬‬
‫ﻭﺗﻧﺹ ﻋﻠﻰ‪:‬‬
‫‪ .1‬ﻟﻛﻝ ﻋﺎﻣﻝ ﺍﻟﺣﻕ ﻓﻲ ﺇﺟﺎﺯﺓ ﻣﺩﺗﻬﺎ ﺃﺭﺑﻌﺔ ﻋﺷﺭ ﻳﻭﻣﺎ ً ﻓﻲ ﺍﻟﺳﻧﺔ ﻣﺩﻓﻭﻋﺔ ﺍﻷﺟﺭ‬
‫ﻓﻲ ﺃﻱ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫ﺇﺫﺍ ﺍﻟﺗﺣﻕ ﺑﺩﻭﺭﺓ ﻟﻠﺛﻘﺎﻓﺔ ﺍﻟﻌﻣﺎﻟﻳﺔ ﻣﻌﺗﻣﺩﺓ ﻣﻥ ﺍﻟﻭﺯﺍﺭﺓ‪.‬‬ ‫‌ﺃ‪.‬‬
‫ﺏ‪ .‬ﻷﺩﺍء ﻓﺭﻳﺿﺔ ﺍﻟﺣﺞ ﻭﻳﺷﺗﺭﻁ ﻟﻣﻧﺢ ﻫﺫﻩ ﺍﻹﺟﺎﺯﺓ ﺃﻥ ﻳﻛﻭﻥ ﺍﻟﻌﺎﻣﻝ ﻗﺩ ﻋﻣﻝ‬
‫‌‬
‫ﻣﺩﺓ ﺧﻣﺱ ﺳﻧﻭﺍﺕ ﻣﺗﻭﺍﺻﻠﺔ ﻋﻠﻰ ﺍﻷﻗﻝ ﻟﺩﻯ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ‪.‬‬
‫‪ .2‬ﻳﺣﻕ ﻟﻠﻌﺎﻣﻝ ﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﺇﺟﺎﺯﺓ ﻣﺩﺗﻬﺎ ﺃﺭﺑﻌﺔ ﺃﺷﻬﺭ ﺩﻭﻥ ﺃﺟﺭ ﺇﺫﺍ ﺍﻟﺗﺣﻕ‬
‫ﻓﻲ ﺍﻟﺩﺭﺍﺳﺔ ﻓﻲ ﺟﺎﻣﻌﺔ ﺃﻭ ﻣﻌﻬﺩ ﺃﻭ ﻛﻠﻳﺔ ﻣﻌﺗﺭﻑ ﺑﻬﺎ ﺑﺻﻭﺭﺓ ﺭﺳﻣﻳﺔ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(67‬‬
‫‪applicable copyright law.‬‬

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 ‫ﻟﻠﻣﺭﺃﺓ ﺍﻟﺗﻲ ﺗﻌﻣﻝ ﻓﻲ ﻣﺅﺳﺳﺔ ﺗﺳﺗﺧﺩﻡ ﻋﺷﺭﺓ ﻋﻣﺎﻝ ﺃﻭ ﺃﻛﺛﺭ ﺍﻟﺣﻕ ﻓﻲ‬
‫ﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﺃﺟﺭ ﻟﻣﺩﺓ ﻻ ﺗﺯﻳﺩ ﻋﻠﻰ ﺳﻧﺔ ﻟﻠﺗﻔﺭﻍ ﻟﺗﺭﺑﻳﺔ ﺃﻁﻔﺎﻟﻬﺎ ﻭﻳﺣﻕ ﻟﻬﺎ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﺭﺟﻭﻉ ﺇﻟﻰ ﻋﻣﻠﻬﺎ ﺑﻌﺩ ﺍﻧﺗﻬﺎء ﻫﺫﻩ ﺍﻹﺟﺎﺯﺓ ﻭﻋﻠﻰ ﺃﻥ ﺗﻔﻘﺩ ﻫﺫﻩ ﺍﻟﺣﻕ ﺇﺫﺍ ﻋﻣﻠﺕ‬
‫ﺑﺄﺟﺭ ﻓﻲ ﺃﻱ ﻣﺅﺳﺳﺔ ﺃﺧﺭﻯ ﺧﻼﻝ ﺗﻠﻙ ﺍﻟﻣﺩﺓ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(68‬‬
‫ﺗﺣﺩﺩ ﺑﻘﺭﺍﺭ ﻣﻥ ﺍﻟﻭﺯﻳﺭ ﺑﻌﺩ ﺍﺳﺗﻁﻼﻉ ﺭﺃﻱ ﺍﻟﺟﻬﺎﺕ ﺍﻟﺭﺳﻣﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ‪:‬‬
‫‪ .1‬ﺍﻟﺻﻧﺎﻋﺎﺕ ﻭﺍﻷﻋﻣﺎﻝ ﺍﻟﺗﻲ ﻳﺣﻅﺭ ﺗﺷﻐﻳﻝ ﺍﻟﻧﺳﺎء ﻓﻳﻬﺎ‪.‬‬
‫‪ .2‬ﺍﻷﻭﻗﺎﺕ ﺍﻟﺗﻲ ﻻ ﻳﺟﻭﺯ ﺗﺷﻐﻳﻝ ﺍﻟﻧﺳﺎء ﻓﻳﻬﺎ ﻭﺍﻟﻣﺣﻼﺕ ﺍﻟﻣﺳﺗﺛﻧﺎﺓ ﻣﻧﻬﺎ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(69‬‬
‫ﻟﻛﻝ ﻣﻥ ﺍﻟﺯﻭﺟﻳﻥ ﺍﻟﻌﺎﻣﻠﻳﻥ ﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﺇﺟﺎﺯﺓ ﻓﻲ ﻣﺩﺓ ﺩﻭﻥ ﺃﺟﺭ ﻟﻣﺩﺓ ﻻ‬
‫ﺗﺯﻳﺩ ﻋﻠﻰ ﺳﻧﺗﻳﻥ ﻟﻣﺭﺍﻓﻘﺔ ﺯﻭﺟﺔ ﺇﺫﺍ ﺍﻧﺗﻘﻝ ﺇﻟﻰ ﻋﻣﻝ ﺁﺧﺭ ﻳﻘﻊ ﺧﺎﺭﺝ ﺍﻟﻣﺣﺎﻓﻅﺔ‬
‫ﺍﻟﺗﻲ ﻳﻌﻣﻝ ﻓﻳﻬﺎ ﺩﺍﺧﻝ ﺍﻟﻣﻣﻠﻛﺔ ﺃﻭ ﺇﻟﻰ ﻋﻣﻝ ﻳﻘﻊ ﺧﺎﺭﺟﻬﺎ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(70‬‬
‫ﻟﻠﻣﺭﺃﺓ ﺍﻟﻌﺎﻣﻠﺔ ﺍﻟﺣﻕ ﻓﻲ ﺍﻟﺣﺻﻭﻝ ﻋﻠﻰ ﺇﺟﺎﺯﺓ ﺃﻣﻭﻣﺔ ﺑﺄﺟﺭ ﻛﺎﻣﻝ ﻗﺑﻝ ﺍﻟﻭﺿﻊ‬
‫ﻭﺑﻌﺩﻩ ﻭﻣﺟﻣﻭﻉ ﻣﺩﺗﻬﺎ ﻋﺷﺭﺓ ﺃﺳﺎﺑﻳﻊ ﻋﻠﻰ ﺃﻥ ﻻ ﺗﻘﻝ ﺍﻟﻣﺩﺓ ﺍﻟﺗﻲ ﺗﻘﻊ ﻣﻥ ﻫﺫﻩ‬
‫ﺍﻟﻣﻁﺎﻟﺑﺔ ﺑﻌﺩ ﺍﻟﻭﺿﻊ ﻋﻥ ﺳﺗﺔ ﺃﺳﺎﺑﻳﻊ ﻭﻳﺣﻅﺭ ﺗﺷﻐﻳﻠﻬﺎ ﻗﺑﻝ ﺍﻧﻘﺿﺎء ﺗﻠﻙ ﺍﻟﻣﺩﺓ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(71‬‬
‫ﻟﻠﻣﺭﺃﺓ ﺍﻟﻌﺎﻣﻠﺔ ﺑﻌﺩ ﺍﻧﺗﻬﺎء ﺇﺟﺎﺯﺓ ﺍﻷﻣﻭﻣﺔ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﺍﻟﻣﺎﺩﺓ ) ‪(70‬‬
‫ﻣﻥ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺍﻟﺣﻕ ﻓﻲ ﺃﻥ ﺗﺄﺧﺫ ﺧﻼﻝ ﺳﻧﺔ ﻣﻥ ﺗﺎﺭﻳﺦ ﺍﻟﻭﻻﺓ ﻓﺗﺭﺓ ﺃﻭ ﻓﺗﺭﺍﺕ‬
‫ﻣﺩﻓﻭﻋﺔ ﺍﻷﺟﺭ ﺑﻘﺻﺩ ﺇﺭﺿﺎﻉ ﻣﻭﻟﻭﺩﻫﺎ ﺍﻟﺟﺩﻳﺩ ﻻ ﻳﺯﻳﺩ ﻓﻲ ﻣﺟﻣﻭﻋﻬﺎ ﻋﻠﻰ‬
‫ﺍﻟﺳﺎﻋﺔ ﻓﻲ ﺍﻟﻳﻭﻡ ﺍﻟﻭﺍﺣﺩ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(72‬‬
‫ﻋﻠﻰ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺍﻟﺫﻱ ﻳﺳﺗﺧﺩﻡ ﻣﺎ ﻻ ﻳﻘﻝ ﻋﻥ ﻋﺷﺭﻳﻥ ﻋﺎﻣﻠﺔ ﻣﺗﺯﻭﺟﺔ‬
‫ﺗﻬﻳﺋﺔ ﻣﻛﺎﻥ ﻣﻧﺎﺳﺏ ﻳﻛﻭﻥ ﻓﻲ ﻋﻬﺩﺓ ﻣﺭﺑﻳﺔ ﻣﺅﻫﻠﺔ ﻟﺭﻋﺎﻳﺔ ﺃﻁﻔﺎﻝ ﺍﻟﻌﺎﻣﻼﺕ ﺍﻟﺫﻳﻥ‬
‫ﺗﻘﻝ ﺃﻋﻣﺎﺭﻫﻡ ﻋﻥ ﺃﺭﺑﻊ ﺳﻧﻭﺍﺕ ﻋﻠﻰ ﺃﻥ ﻻ ﻳﻘﻝ ﻋﺩﺩﻫﻡ ﻋﻥ ﻋﺷﺭﺓ ﺃﻁﻔﺎﻝ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(73‬‬
‫ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﺍﻷﺣﻛﺎﻡ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺎﻟﺗﺩﺭﻳﺏ ﺍﻟﻣﻬﻧﻲ ﻻ ﻳﺟﻭﺯ ﺑﺄﻱ ﺣﺎﻝ ﺗﺷﻐﻳﻝ‬
‫‪applicable copyright law.‬‬

‫ﺍﻟﺣﺩﺙ ﺍﻟﺫﻱ ﻟﻡ ﻳﻛﻣﻝ ﺍﻟﺳﺎﺩﺳﺔ ﻋﺷﺭﺓ ﻣﻥ ﻋﻣﺭﻩ ﺑﺄﻱ ﺻﻭﺭﺓ ﻣﻥ ﺍﻟﺻﻭﺭ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(74‬‬
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 ‫ﻻ ﻳﺟﻭﺯ ﺗﺷﻐﻳﻝ ﺍﻟﺣﺩﺙ ﺍﻟﺫﻱ ﻟﻡ ﻳﻛﻣﻝ ﺍﻟﺳﺎﺑﻌﺔ ﻋﺷﺭﺓ ﻣﻥ ﻋﻣﺭﻩ ﻓﻲ ﺍﻷﻋﻣﺎﻝ‬
‫ﺍﻟﺧﻁﺭﺓ ﺃﻭ ﺍﻟﻣﺭﻫﻘﺔ ﺃﻭ ﺍﻟﺧﻁﺭﺓ ﺑﺎﻟﺻﺣﺔ ﻭﺗﺣﺩﺩ ﻫﺫﻩ ﺍﻷﻋﻣﺎﻝ ﺑﻘﺭﺍﺭﺍﺕ ﻳﺻﺩﺭﻫﺎ‬
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‫ﺍﻟﻭﺯﻳﺭ ﺑﻌﺩ ﺍﺳﺗﻁﻼﻉ ﺍﻟﺟﻬﺎﺕ ﺍﻟﺭﺳﻣﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(75‬‬
‫ﻳﺣﻅﺭ ﺗﺷﻐﻳﻝ ﺍﻟﺣﺩﺙ‪:‬‬
‫‪ .1‬ﺃﻛﺛﺭ ﻣﻥ ﺳﺕ ﺳﺎﻋﺎﺕ ﻓﻲ ﺍﻟﻳﻭﻡ ﺍﻟﻭﺍﺣﺩ ﻋﻠﻰ ﺃﻥ ﻳﻌﻁﻰ ﻓﺗﺭﺓ ﻟﻠﺭﺍﺣﺔ ﻻ ﺗﻘﻝ‬
‫ﻋﻥ ﺳﺎﻋﺔ ﻭﺍﺣﺩﺓ ﺑﻌﺩ ﻋﻣﻝ ﺃﺭﺑﻊ ﺳﺎﻋﺎﺕ ﻣﺗﺻﻠﺔ‪.‬‬
‫‪ .2‬ﺑﻳﻥ ﺍﻟﺳﺎﻋﺔ ﺍﻟﺛﺎﻣﻧﺔ ﻣﺳﺎء ﻭﺍﻟﺳﺎﺩﺳﺔ ﺻﺑﺎﺣﺎ ً‪.‬‬
‫‪ .3‬ﻓﻲ ﺃﻳﺎﻡ ﺍﻷﻋﻳﺎﺩ ﺍﻟﺩﻳﻧﻳﺔ ﻭﺍﻟﻌﻁﻝ ﺍﻟﺭﺳﻣﻳﺔ ﻭﺃﻳﺎﻡ ﺍﻟﻌﻁﻠﺔ ﺍﻷﺳﺑﻭﻋﻳﺔ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(76‬‬
‫ﻋﻠﻰ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻗﺑﻝ ﺗﺷﻐﻳﻝ ﺃﻱ ﺣﺩﺙ ﺃﻥ ﻳﻁﻠﺏ ﻣﻧﻪ ﻭﻣﻥ ﻭﻟﻳﻪ ﺗﻘﺩﻳﻡ‬
‫ﺍﻟﻣﺳﺗﻧﺩﺍﺕ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪ .1‬ﺻﻭﺭﺓ ﻣﺻﺩﻗﺔ ﻋﻥ ﺷﻬﺎﺩﺓ ﺍﻟﻣﻳﻼﺩ‪.‬‬
‫‪ .2‬ﺷﻬﺎﺩﺓ ﺑﻠﻳﺎﻗﺔ ﺍﻟﺣﺩﺙ ﺍﻟﺻﺣﻳﺔ ﻟﻠﻌﻣﻝ ﺍﻟﻣﻁﻠﻭﺏ ﺻﺎﺩﺭﺓ ﻋﻥ ﻁﺑﻳﺏ ﻣﺧﺗﺹ‬
‫ﻭﻣﺻﺩﻗﺔ ﻣﻥ ﻭﺯﺍﺭﺓ ﺍﻟﺻﺣﺔ‪.‬‬
‫‪ .3‬ﻣﻭﺍﻓﻘﺔ ﻭﻟﻲ ﺃﻣﺭ ﺍﻟﺣﺩﺙ ﺍﻟﺧﻁﻳﺔ ﻋﻠﻰ ﺍﻟﻌﻣﻝ ﻓﻲ ﺍﻟﻣﺅﺳﺳﺔ ﻭﺗﺣﻔﻅ ﻫﺫﻩ‬
‫ﺍﻟﻣﺳﺗﻧﺩﺍﺕ ﻓﻲ ﻣﻠﻑ ﺧﺎﺹ ﻟﻠﺣﺩﺙ ﻣﻊ ﺑﻳﺎﻧﺎﺕ ﻛﺎﻓﻳﺔ ﻋﻥ ﻣﺣﻝ ﺇﻗﺎﻣﺗﻪ ﻭﺗﺎﺭﻳﺦ‬
‫ﺍﺳﺗﺧﺩﺍﻣﻪ ﻭﺍﻟﻌﻣﻝ ﺍﻟﺫﻱ ﺍﺳﺗﺧﺩﻡ ﻓﻳﻪ ﻭﺃﺟﺭﻩ ﻭﺇﺟﺎﺯﺍﺗﻪ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(77‬‬
‫ﻳﻌﺎﻗﺏ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺃﻭ ﻣﺩﻳﺭ ﺍﻟﻣﺅﺳﺳﺔ ﻋﻥ ﺃﻱ ﻣﺧﺎﻟﻔﺔ ﻷﻱ ﺣﻛﻡ ﻣﻥ ﺃﺣﻛﺎﻡ‬
‫ﻫﺫﺍ ﺍﻟﻔﺻﻝ ﺃﻭ ﺃﻱ ﻧﻅﺎﻡ ﺃﻭ ﻗﺭﺍﺭ ﺻﺎﺩﺭ ﺑﻣﻘﺗﺿﺎﻩ ﺑﻐﺭﺍﻣﺔ ﻻ ﺗﻘﻝ ﻋﻥ ﻣﺋﺔ ﺩﻳﻧﺎﺭ‬
‫ﻭﻻ ﺗﺯﻳﺩ ﻋﻠﻰ ﺧﻣﺳﻣﺎﺋﺔ ﺩﻳﻧﺎﺭ ﻭﺗﺿﺎﻋﻑ ﺍﻟﻌﻘﻭﺑﺔ ﺣﺎﻟﺔ ﺍﻟﺗﻛﺭﺍﺭ ﻭﻻ ﻳﺟﻭﺯ‬
‫ﺗﺧﻔﻳﺽ ﺍﻟﻌﻘﻭﺑﺔ ﻋﻥ ﺣﺩﻫﺎ ﺍﻷﺩﻧﻰ ﻟﻸﺳﺑﺎﺏ ﺍﻟﺗﻘﺩﻳﺭﻳﺔ ﺍﻟﻣﺧﻔﻔﺔ‪.‬‬

‫ﺛﺎﻟﺛﺎ ً‪ :‬ﺍﻟﺻﺣﺔ ﻭﺍﻟﺳﻼﻣﺔ ﺍﻟﻣﻬﻧﻳﺔ‪:‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(78‬‬
‫‪ .1‬ﻳﺗﻭﺟﺏ ﻋﻠﻰ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻣﺎ ﻳﻠﻲ‪:‬‬
‫‪applicable copyright law.‬‬

‫‌ﺃ‪ .‬ﺗﻭﻓﻳﺭ ﺍﻻﺣﺗﻳﺎﺟﺎﺕ ﻭﺍﻟﺗﺩﺍﺑﻳﺭ ﺍﻟﻼﺯﻣﺔ ﻟﺣﻣﺎﻳﺔ ﺍﻟﻌﻣﺎﻝ ﻣﻥ ﺍﻷﺧﻁﺎﺭ‬

‫ﻭﺍﻷﻣﺭﺍﺽ ﺍﻟﺗﻲ ﻗﺩ ﺗﻧﺟﻡ ﻋﻥ ﺍﻟﻌﻣﻝ ﻭﻋﻥ ﺍﻵﻻﺕ ﺍﻟﻣﺳﺗﻌﻣﻠﺔ ﻓﻳﻪ‪.‬‬
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 ‫ﺏ‪ .‬ﺗﻭﻓﻳﺭ ﻭﺳﺎﺋﻝ ﺍﻟﺣﻣﺎﻳﺔ ﺍﻟﺷﺧﺻﻳﺔ ﻭﺍﻟﻭﻗﺎﻳﺔ ﻟﻠﻌﺎﻣﻠﻳﻥ ﻣﻥ ﺃﺧﻁﺎﺭ ﺍﻟﻌﻣﻝ‬
‫‌‬
‫ﻭﺃﻣﺭﺍﺽ ﺍﻟﻣﻬﻥ ﻛﺎﻟﻣﻼﺑﺱ ﻭﺍﻟﻧﻅﺎﺭﺍﺕ ﻭﺍﻟﻘﻔﺎﺯﺍﺕ ﻭﺍﻷﺣﺫﻳﺔ ﻭﻏﻳﺭﻫﺎ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻭﺇﺭﺷﺎﺩﻫﻡ ﺇﻟﻰ ﻁﺭﻳﻘﺔ ﺍﺳﺗﻌﻣﺎﻟﻬﺎ ﻭﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻳﻬﺎ ﻭﻋﻠﻰ ﻧﻅﺎﻓﺗﻬﺎ‪.‬‬

‫ﺕ‪ .‬ﺇﺣﺎﻁﺔ ﺍﻟﻌﺎﻣﻝ ﻗﺑﻝ ﺍﺷﺗﻐﺎﻟﻪ ﺑﻣﺧﺎﻁﺭ ﻣﻬﻧﺗﻪ ﻭﻁﺭﻳﻘﺔ ﺍﻟﻭﻗﺎﻳﺔ ﺍﻟﻭﺍﺟﺏ ﻋﻠﻳﻪ‬
‫‌‬
‫ﺍﺗﺧﺎﺫﻫﺎ ﻭﺃﻥ ﺗﻌﻠﻕ ﺑﻣﻛﺎﻥ ﻅﺎﻫﺭ ﺗﻌﻠﻳﻣﺎﺕ ﻭﺇﺭﺷﺎﺩﺍﺕ ﺗﻭﺿﻊ ﻓﻳﻬﺎ‬
‫ﻣﺧﺎﻁﺭ ﺍﻟﻣﻬﻥ ﻭﻭﺳﺎﺋﻝ ﺍﻟﻭﻗﺎﻳﺔ ﻣﻧﻬﺎ ﻭﻓﻕ ﺍﻷﻧﻅﻣﺔ ﻭﺍﻟﻘﺭﺍﺭﺍﺕ ﺍﻟﺗﻲ‬
‫ﺗﺻﺩﺭ ﺑﻬﺫﺍ ﺍﻟﺷﺄﻥ‪.‬‬
‫ﺙ‌‪ .‬ﺗﻭﻓﻳﺭ ﻭﺳﺎﺋﻝ ﻭﺃﺟﻬﺯﺓ ﺍﻹﺳﻌﺎﻑ ﺍﻟﻁﺑﻲ ﻟﻠﻌﻣﺎﻝ ﻓﻲ ﺍﻟﻣﺅﺳﺳﺔ ﻭﻓﻘﺎ ً‬
‫ﻟﻠﻣﺳﺗﻭﻳﺎﺕ ﺍﻟﺗﻲ ﺗﺣﺩﺩ ﺑﻘﺭﺍﺭ ﻣﻥ ﺍﻟﻭﺯﻳﺭ ﺑﻌﺩ ﺍﺳﺗﻁﻼﻉ ﺃﺩﺍء ﺍﻟﺟﻬﺎﺕ‬
‫ﺍﻟﺭﺳﻣﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ‪.‬‬
‫‪ .2‬ﻻ ﻳﺟﻭﺯ ﺗﺣﻣﻳﻝ ﺍﻟﻌﻣﺎﻝ ﻧﻔﻘﺎﺕ ﺗﺭﺗﺏ ﻋﻠﻰ ﺃﻭ ﺗﻭﻓﻳﺭ ﻣﺎ ﻭﺭﺩ ﻓﻲ ﺍﻟﻔﻘﺭﺓ ﺃ ﻣﻥ‬
‫ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(79‬‬
‫ﻳﺣﺩﺩ ﺍﻟﻭﺯﻳﺭ ﺑﻊ ﺍﺳﺗﻁﻼﻉ ﺭﺃﻱ ﺍﻟﺟﻬﺎﺕ ﺍﻟﺭﺳﻣﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ‪ ،‬ﺑﺗﻌﻠﻳﻣﺎﺕ‬
‫ﻳﺻﺩﺭﻫﺎ ﻣﺎ ﻳﻠﻲ‪:‬‬
‫‪ .1‬ﺍﻻﺣﺗﻳﺎﻁﺎﺕ ﻭﺍﻟﺗﺩﺍﺑﻳﺭ ﺍﻟﻭﺍﺟﺏ ﺍﺗﺧﺎﺫﻫﺎ ﺃﻭ ﺗﻭﻓﻳﺭﻫﺎ ﻓﻲ ﺟﻣﻳﻊ ﺍﻟﻣﺅﺳﺳﺎﺕ‬
‫ﻭﻓﻲ ﺃﻱ ﻣﻬﻧﺔ ﻟﺣﻣﺎﻳﺔ ﺍﻟﻌﻣﺎﻝ ﻭﺍﻟﻣﺅﺳﺳﺎﺕ ﻣﻥ ﺃﺧﻁﺎﺭ ﺍﻟﻌﻣﻝ ﻭﺃﺧﻁﺎﺭ‬
‫ﺍﻟﻣﻬﻧﺔ‪.‬‬
‫‪ .2‬ﺍﻷﺟﻬﺯﺓ ﻭﺍﻟﻭﺳﺎﺋﻝ ﺍﻟﺗﻲ ﻳﺟﺏ ﺗﻭﻓﻳﺭﻫﺎ ﻓﻲ ﺍﻟﻣﺅﺳﺳﺎﺕ ﺃﻭ ﻓﻲ ﺃﻱ ﻣﻧﻬﺎ‬
‫ﻟﺣﻣﺎﻳﺔ ﺍﻟﻌﺎﻣﻠﻳﻥ ﻓﻳﻬﺎ ﻣﻥ ﺃﺧﻁﺎﺭ ﺍﻟﻌﻣﻝ ﻭﺃﻣﺭﺍﺽ ﺍﻟﻣﻬﻧﺔ ﻭﺍﻟﻭﻗﺎﻳﺔ ﻣﻧﻬﺎ‪.‬‬
‫‪ .3‬ﺍﻷﺳﺱ ﻭﺍﻟﻣﻌﺎﻳﻳﺭ ﺍﻟﻭﺍﺟﺏ ﺗﻭﺍﻓﺭﻫﺎ ﻓﻲ ﺍﻟﻣﺅﺳﺳﺎﺕ ﺍﻟﺻﻧﺎﻋﻳﺔ ﻟﺿﻣﺎﻥ ﺑﻳﺋﺔ‬
‫ﺧﺎﻟﻳﺔ ﻣﻥ ﺍﻟﺗﻠﻭﺙ ﺑﺟﻣﻳﻊ ﺃﺷﻛﺎﻟﻪ ﻭﺍﻟﻭﻗﺎﻳﺔ ﻣﻥ ﺍﻟﺿﻭﺿﺎء ﻭﺍﻻﻫﺗﺯﺍﺯﺍﺕ ﻭﻛﻝ‬
‫ﻣﺎ ﻳﺧﻝ ﺑﺻﺣﺔ ﺍﻟﻌﺎﻣﻝ ﻣﻥ ﺍﻟﻣﻌﺎﻳﺭ ﺍﻟﺩﻭﻟﻳﺔ ﺍﻟﻣﻌﺗﻣﺩﺓ ﻭﺗﺣﺩﻳﺩ ﻁﺭﻕ ﺍﻟﻔﺣﺹ‬
‫ﺍﻟﺧﺎﺹ ﻟﺿﺑﻁ ﻫﺫﻩ ﺍﻟﻣﻌﺎﻳﻳﺭ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(80‬‬
‫ﻋﻠﻰ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺍﺗﺧﺎﺫ ﺍﻻﺣﺗﻳﺎﺟﺎﺕ ﺍﻟﻼﺯﻣﺔ ﻟﻠﻣﺅﺳﺳﺔ ﻭﺍﻟﻌﺎﻣﻠﻳﻥ ﻓﻳﻬﺎ ﻣﻥ‬
‫ﺃﺧﻁﺎﺭ ﺍﻟﺣﺭﻳﻕ ﻭﺍﻻﻧﻔﺟﺎﺭﺍﺕ ﺃﻭ ﺗﺧﺯﻳﻥ ﺍﻟﻣﻭﺍﺩ ﺍﻟﺧﻁﺭﺓ ﺍﻟﻘﺎﺑﻠﺔ ﻟﻼﺷﺗﻌﺎﻝ ﺃﻭ ﻧﻘﻠﻬﺎ‬
‫ﺃﻭ ﺗﺩﺍﻭﻟﻬﺎ ﻭﺗﻭﻓﻳﺭ ﺍﻟﻭﺳﺎﺋﻝ ﻭﺍﻷﺟﻬﺯﺓ ﺍﻟﻔﻧﻳﺔ ﺍﻟﻛﺎﻓﻳﺔ ﻟﺫﻟﻙ ﻭﻓﻘﺎ ً ﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺳﻠﻁﺎﺕ‬
‫ﺍﻟﺭﺳﻣﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ‪.‬‬
‫‪applicable copyright law.‬‬

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 ‫ﺍﻟﻣﺎﺩﺓ )‪:(81‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻻ ﻳﺟﻭﺯ ﻟﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺃﻭ ﺍﻟﻌﺎﻣﻝ ﺃﻥ ﻳﺳﻣﺢ ﺑﺈﺩﺧﺎﻝ ﺃﻱ ﻧﻭﻉ ﻣﻥ ﺍﻟﺧﻣﻭﺭ ﺃﻭ‬

‫ﺍﻟﻣﺧﺩﺭﺍﺕ ﻭﺍﻟﻣﺅﺛﺭﺍﺕ ﺍﻟﻌﻘﻠﻳﺔ ﺃﻭ ﺍﻟﻌﻘﺎﻗﻳﺭ ﺍﻟﺧﻁﺭﺓ ﺇﻟﻰ ﺃﻣﺎﻛﻥ ﺍﻟﻌﻣﻝ ﺃﻭ ﺃﻥ‬
‫ﻳﻌﺭﺿﻬﺎ ﻓﻳﻬﺎ ﻛﻣﺎ ﻻ ﻳﺟﻭﺯ ﻷﻱ ﺷﺧﺹ ﺍﻟﺩﺧﻭﻝ ﺇﻟﻰ ﺗﻠﻙ ﺍﻷﻣﺎﻛﻥ ﺃﻭ ﺍﻟﺑﻘﺎء ﻓﻳﻬﺎ‬
‫ﻷﻱ ﺳﺑﺏ ﻣﻥ ﺍﻷﺳﺑﺎﺏ ﻭﻫﻭ ﺗﺣﺕ ﺗﺄﺛﻳﺭ ﺗﻠﻙ ﺍﻟﻣﺷﺭﻭﺑﺎﺕ ﺃﻭ ﺍﻟﻌﻘﺎﻗﻳﺭ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(82‬‬
‫ﻳﺟﺏ ﻋﻠﻰ ﺍﻟﻌﻣﺎﻝ ﻓﻲ ﺃﻱ ﻣﺅﺳﺳﺔ ﺍﻟﺗﻘﻳﺩ ﺑﺎﻷﺣﻛﺎﻡ ﻭﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻭﺍﻟﻘﺭﺍﺭﺍﺕ‬
‫ﺍﻟﺧﺎﺻﺔ ﺑﺎﺣﺗﻳﺎﻁﺎﺕ ﺍﻟﻭﻗﺎﻳﺔ ﻭﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺻﺣﺔ ﺍﻟﻣﻬﻧﻳﺔ ﻭﺍﺳﺗﻌﻣﺎﻝ ﺍﻷﺟﻬﺯﺓ‬
‫ﺍﻟﺧﺎﺻﺔ ﺑﻬﺎ ﻭﺍﻟﻣﺣﺎﻓﻅﺔ ﻋﻠﻳﻬﺎ ﻭﺍﻻﻣﺗﻧﺎﻉ ﻋﻥ ﺃﻱ ﻓﻌﻝ ﻳﺣﻭﻝ ﺩﻭﻥ ﺗﻧﻔﻳﺫ ﺗﻠﻙ‬
‫ﺍﻷﺣﻛﺎﻡ ﻭﺍﻟﻘﺭﺍﺭﺍﺕ ﻭﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﻭﺍﻻﻣﺗﻧﺎﻉ ﻋﻥ ﺍﻟﻌﺑﺙ ﺑﺄﺟﻬﺯﺓ ﺍﻟﻭﻗﺎﻳﺔ ﻭﺍﻟﺳﻼﻣﺔ‬
‫ﻭﺍﻟﺻﺣﺔ ﺍﻟﻣﻬﻧﻳﺔ ﺃﻭ ﺇﻟﺣﺎﻕ ﺍﻟﺿﺭﺭ ﺑﻬﺎ ﺃﻭ ﺇﺗﻼﻓﻬﺎ ﻭﺫﻟﻙ ﺗﺣﺕ ﻁﺎﺋﻠﺔ ﺍﻟﺗﻌﺭﺽ‬
‫ﻟﻠﻌﻘﻭﺑﺎﺕ ﺍﻟﺗﺄﺩﻳﺑﻳﺔ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﺍﻟﻧﻅﺎﻡ ﺍﻟﺩﺍﺧﻠﻲ ﻟﻠﻣﺅﺳﺳﺔ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(83‬‬
‫ﻟﻠﻭﺯﻳﺭ ﺑﻌﺩ ﺍﺳﺗﻁﻼﻉ ﺁﺭﺍء ﺍﻟﺟﻬﺎﺕ ﺍﻟﻣﻌﻧﻳﺔ ﺃﻥ ﻳﺻﺩﺭ ﺗﻌﻠﻳﻣﺎﺕ ﻳﺣﺩﺩ‬
‫ﺑﻣﻭﺟﺑﻬﺎ ﻛﻝ ﻋﻣﻝ ﻻ ﻳﺟﻭﺯ ﺗﺷﻐﻳﻝ ﺃﻱ ﺷﺧﺹ ﻓﻳﻪ ﻗﺑﻝ ﺇﺟﺭﺍء ﺍﻟﻔﺣﺹ ﺍﻟﻁﺑﻲ‬
‫ﻋﻠﻳﻪ ﻟﻠﺗﺄﻛﺩ ﻣﻥ ﻟﻳﺎﻗﺗﻪ ﺍﻟﺻﺣﻳﺔ ﻟﻠﻘﻳﺎﻡ ﺑﺫﻟﻙ ﺍﻟﻌﻣﻝ ﻭﺗﻧﺷﺭ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﺗﻲ ﺗﺻﺩﺭ‬
‫ﺑﻣﻘﺗﺿﻰ ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ ﻓﻲ ﺻﺣﻳﻔﺗﻳﻥ ﻣﺣﻠﻳﺗﻳﻥ ﻳﻭﻣﻳﺗﻳﻥ ﻭﻓﻲ ﺍﻟﺟﺭﻳﺩﺓ ﺍﻟﺭﺳﻣﻳﺔ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(84‬‬
‫‪ .1‬ﺇﺫﺍ ﺧﺎﻟﻑ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺃﻱ ﺣﻛﻡ ﻣﻥ ﺃﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻔﺻﻝ ﻓﻠﻠﻭﺯﻳﺭ ﺇﻏﻼﻕ‬
‫ﺍﻟﻣﺅﺳﺳﺔ ﺃﻭ ﻣﻛﺎﻥ ﺍﻟﻌﻣﻝ ﻛﻠﻳﺎ ً ﺃﻭ ﺟﺯﺋﻳﺎ ً ﺃﻭ ﺇﻳﻘﺎﻑ ﺃﻱ ﺁﻟﺔ ﻓﻳﻬﺎ ﺇﻥ ﻛﺎﻥ ﻣﻥ‬
‫ﺷﺄﻥ ﺗﻠﻙ ﺍﻟﻣﺧﺎﻟﻔﺔ ﺗﻌﺭﻳﺽ ﺍﻟﻌﻣﺎﻝ ﺃﻭ ﺍﻟﻣﺅﺳﺳﺔ ﺃﻭ ﺍﻵﻻﺕ ﻟﻠﺧﻁﺭ ﻭﺫﻟﻙ ﺇﻟﻰ‬
‫ﺃﻥ ﻳﺯﻳﻝ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺍﻟﻣﺧﺎﻟﻔﺔ‪.‬‬
‫‪ .2‬ﻳﺷﺗﺭﻁ ﺃﻥ ﻻ ﻳﺻﺩﺭ ﺍﻟﻭﺯﻳﺭ ﻗﺭﺍﺭﻩ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻪ ﻓﻲ ﺍﻟﻔﻘﺭﺓ )ﺃ( ﻣﻥ ﻫﺫﻩ‬
‫ﺍﻟﻣﺎﺩﺓ ﻗﺑﻝ ﺗﻭﺟﻳﻪ ﺇﻧﺫﺍﺭ ﺇﻟﻰ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺑﺈﺯﺍﻟﺔ ﺍﻟﻣﺧﺎﻟﻔﺔ ﺧﻼﻝ ﺍﻟﻣﺩﺓ ﺍﻟﺗﻲ‬
‫ﻳﺣﺩﺩﻫﺎ ﻟﻪ ﻓﻲ ﺍﻹﻧﺫﺍﺭ ﻭﺫﻟﻙ ﻭﻓﻘﺎ ً ﻟﺟﺳﺎﻣﺔ ﺍﻟﻣﺧﺎﻟﻔﺔ ﻭﺧﻁﻭﺭﺗﻬﺎ‪.‬‬
‫‪ .3‬ﻳﺭﺍﻋﻰ ﻓﻲ ﺣﺎﻟﺔ ﺇﻏﻼﻕ ﺍﻟﻣﺅﺳﺳﺔ ﺃﻭ ﻣﻛﺎﻥ ﺍﻟﻌﻣﻝ ﺃﻭ ﺇﻳﻘﺎﻑ ﺁﻻﺕ ﻓﻳﻬﺎ ﻋﺩﻡ‬
‫ﺍﻹﺧﻼﻝ ﺑﺣﻕ ﺍﻟﻌﻣﺎﻝ ﻓﻲ ﺗﻘﺎﺿﻲ ﺃﺟﻭﺭﻫﻡ ﻛﺎﻣﻠﺔ ﻣﻥ ﻣﺩﺓ ﺍﻹﻏﻼﻕ ﺃﻭ‬
‫ﺍﻹﻳﻘﺎﻑ‪.‬‬
‫‪ .4‬ﻟﻠﻭﺯﻳﺭ ﺇﺣﺎﻟﺔ ﺍﻟﻣﺧﺎﻟﻑ ﺇﻟﻰ ﺍﻟﻣﺣﻛﻣﺔ ﺍﻟﻣﺧﺗﺻﺔ ﻭﻳﻌﺎﻗﺏ ﻓﻲ ﻫﺫﻩ ﺍﻟﺣﺎﻟﺔ‬
‫‪applicable copyright law.‬‬

‫ﺑﻐﺭﺍﻣﺔ ﻻ ﺗﻘﻝ ﻋﻥ ﻣﺋﺔ ﺩﻳﻧﺎﺭ ﻭﻻ ﺗﺯﻳﺩ ﻋﻠﻰ ﺧﻣﺳﻣﺎﺋﺔ ﺩﻳﻧﺎﺭ ﻭﺗﺿﺎﻋﻑ‬

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 ‫ﺍﻟﻐﺭﺍﻣﺔ ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﺗﻛﺭﺍﺭ ﻭﻻ ﻳﺟﻭﺯ ﺗﺧﻔﻳﺽ ﺍﻟﻐﺭﺍﻣﺔ ﺍﻟﻣﺣﻛﻭﻡ ﺑﻬﺎ ﻋﻥ‬
‫ﺣﺩﻫﺎ ﺍﻷﺩﻧﻰ ﻷﻱ ﺳﺑﺏ ﻣﻥ ﺍﻷﺳﺑﺎﺏ‪.‬‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(85‬‬
‫ﻳﺻﺩﺭ ﻣﺟﻠﺱ ﺍﻟﻭﺯﺭﺍء ﺑﻧﺎء ﻋﻠﻰ ﺗﻧﺳﻳﺏ ﺍﻟﻭﺯﻳﺭ ﺍﻷﻧﻅﻣﺔ ﺍﻟﻼﺯﻣﺔ ﻓﻲ‬
‫ﺍﻷﻣﻭﺭ ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‪ .1‬ﺗﺷﻛﻳﻝ ﻟﺟﺎﻥ ﺍﻟﺳﻼﻣﺔ ﻭﺍﻟﺻﺣﺔ ﺍﻟﻣﻬﻧﻳﺔ ﻭﺗﻌﻳﻳﻥ ﺍﻟﻣﺷﺭﻓﻳﻥ ﻓﻲ ﺍﻟﻣﺅﺳﺳﺎﺕ‬
‫ﺍﻟﻌﺎﻣﺔ ﻭﺍﻟﺧﺎﺻﺔ ﻭﺗﺣﺩﻳﺩ ﺍﺧﺗﺻﺎﺹ ﺗﻠﻙ ﺍﻟﻠﺟﺎﻥ ﻭﺍﻟﻣﺷﺭﻓﻳﻥ ﻭﻭﺍﺟﺑﺎﺗﻬﺎ‪.‬‬
‫‪ .2‬ﺍﻟﻌﻧﺎﻳﺔ ﺍﻟﻁﺑﻳﺔ ﺍﻟﻭﻗﺎﺋﻳﺔ ﻭﺍﻟﻌﻼﺟﻳﺔ ﻟﻠﻌﻣﺎﻝ ﻭﻭﺍﺟﺑﺎﺕ ﺃﺻﺣﺎﺏ ﺍﻟﻌﻣﻝ ﻓﻲ‬
‫ﺗﻭﻓﻳﺭﻫﺎ ﻛﻳﻔﻳﺔ ﺇﻧﺷﺎء ﺍﻟﻭﺣﺩﺍﺕ ﺍﻟﻁﺑﻳﺔ ﺍﻟﻣﺷﺗﺭﻛﺔ ﺑﻳﻥ ﺃﻛﺛﺭ ﻣﻥ ﻣﺅﺳﺳﺔ‬
‫ﻭﻁﺭﻳﻘﺔ ﺗﻣﻭﻳﻠﻬﺎ ﻭﺍﻷﺟﻬﺯﺓ ﺍﻟﻔﻧﻳﺔ ﺍﻟﻭﺍﺟﺏ ﺗﻭﺍﻓﺭﻫﺎ ﻓﻲ ﻫﺫﻩ ﺍﻟﻭﺣﺩﺍﺕ‬
‫ﻭﺍﻟﻔﺣﻭﺹ ﺍﻟﻁﺑﻳﺔ ﺍﻟﺩﻭﺭﻳﺔ ﻟﻠﻌﻣﺎﻝ‪.‬‬
‫‪ .3‬ﺍﻟﻭﻗﺎﻳﺔ ﻭﺍﻟﺳﻼﻣﺔ ﻣﻥ ﺍﻵﻻﺕ ﻭﺍﻟﻣﺎﻛﻧﺎﺕ ﺍﻟﺻﻧﺎﻋﻳﺔ ﻭﻣﻭﺍﻗﻊ ﺍﻟﻌﻣﻝ‪.‬‬
‫ﺭﺍﺑﻌﺎ ً‪ :‬ﺇﺻﺎﺑﺎﺕ ﺍﻟﻌﻣﻝ ﻭﺃﻣﺭﺍﺽ ﺍﻟﻣﻬﻥ‪:‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(86‬‬
‫ﺗﻁﺑﻕ ﺃﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻔﺻﻝ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﺈﺻﺎﺑﺎﺕ ﺍﻟﻌﻣﻝ ﻭﺃﻣﺭﺍﺽ ﺍﻟﻣﻬﻧﺔ ﻋﻠﻰ‬
‫ﺍﻟﻌﻣﺎﻝ ﺍﻟﺫﻳﻥ ﻻ ﺗﺳﺭﻱ ﻋﻠﻳﻬﻡ ﺃﺣﻛﺎﻡ ﻗﺎﻧﻭﻥ ﺍﻟﺿﻣﺎﻥ ﺍﻻﺟﺗﻣﺎﻋﻲ ﺍﻟﻣﻌﻣﻭﻝ ﺑﻪ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(87‬‬
‫‪ .1‬ﺇﺫﺍ ﺃﺻﻳﺏ ﻋﺎﻣﻝ ﺑﺈﺻﺎﺑﺔ ﻋﻣﻝ ﺃﺩﺕ ﺇﻟﻰ ﻭﻓﺎﺗﻪ ﺃﻭ ﺃﻟﺣﻘﺕ ﺑﻪ ﺿﺭﺭﺍً ﺟﺳﻣﺎﻧﻳﺎ ً‬
‫ﺣﺎﻝ ﺩﻭﻥ ﺍﺳﺗﻣﺭﺍﺭﻩ ﻓﻲ ﺍﻟﻌﻣﻝ ﻓﻌﻠﻰ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻧﻘﻝ ﺍﻟﻣﺻﺎﺏ ﺇﻟﻰ‬
‫ﺍﻟﻣﺳﺗﺷﻔﻰ ﺃﻭ ﺃﻱ ﻣﺭﻛﺯ ﻁﺑﻲ ﻭﺗﺑﻠﻳﻎ ﺍﻟﺟﻬﺎﺕ ﺍﻷﻣﻧﻳﺔ ﺍﻟﻣﺧﺗﺻﺔ ﺑﺎﻟﺣﺎﺩﺙ ﻭﺃﻥ‬
‫ﻳﺭﺳﻝ ﺇﺷﻌﺎﺭﺍً ﺇﻟﻰ ﺍﻟﻭﺯﺍﺭﺓ ﺑﺫﻟﻙ ﺧﻼﻝ ﻣﺩﺓ ﻻ ﺗﺯﻳﺩ ﻋﻠﻰ ) ‪ (48‬ﺳﺎﻋﺔ ﻣﻥ‬
‫ﻭﻗﻭﻉ ﺍﻟﺣﺎﺩﺙ ﻭﻳﺗﺣﻣﻝ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻧﻔﻘﺎﺕ ﻧﻘﻝ ﺍﻟﻣﺻﺎﺏ ﺇﻟﻰ ﺍﻟﻣﺳﺗﺷﻔﻰ‬
‫ﺃﻭ ﺍﻟﻣﺭﻛﺯ ﺍﻟﻁﺑﻲ ﻟﻣﻌﺎﻟﺟﺗﻪ‪.‬‬
‫‪ .2‬ﻳﻌﺎﻗﺏ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻣﺳﺅﻭﻻً ﺃﻭ ﻣﺩﻳﺭ ﺍﻟﻣﺅﺳﺳﺔ ﺃﻭ ﻣﻥ ﻳﻣﺛﻠﻬﺎ ﻓﻲ ﺣﺎﻟﺔ‬
‫ﻣﺧﺎﻟﻔﺗﻪ ﻷﺣﻛﺎﻡ ﺍﻟﻔﻘﺭﺓ )ﺃ( ﻣﻥ ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ ﺑﻐﺭﺍﻣﺔ ﻻ ﺗﻘﻝ ﻋﻥ ﻣﺎﺋﺔ ﺩﻳﻧﺎﺭ ﻭﻻ‬
‫ﺗﺯﻳﺩ ﻋﻠﻰ ﺧﻣﺳﻣﺎﺋﺔ ﺩﻳﻧﺎﺭ ﻋﻠﻰ ﻛﻝ ﻣﺧﺎﻟﻔﺔ ﻭﺗﺿﺎﻋﻑ ﺍﻟﻌﻘﻭﺑﺔ ﻓﻲ ﺣﺎﻟﺔ‬
‫ﺍﻟﺗﻛﺭﺍﺭ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(88‬‬
‫‪applicable copyright law.‬‬

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 ‫ﻳﻛﻭﻥ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﻣﺳﺅﻭﻻً ﻋﻥ ﺩﻓﻊ ﺍﻟﺗﻌﻭﻳﺿﺎﺕ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻪ ﻓﻲ ﻫﺫﺍ‬
‫ﺍﻟﻘﺎﻧﻭﻥ ﻟﻠﻌﺎﻣﻝ ﺍﻟﺫﻱ ﻳﺻﺎﺏ ﺑﻣﺭﺽ ﻣﻥ ﺃﻣﺭﺍﺽ ﺍﻟﻣﻬﻧﺔ ﻋﻥ ﻋﻣﻠﻪ ﻭﺫﻟﻙ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺑﺎﻻﺳﺗﻧﺎﺩ ﺇﻟﻰ ﺗﻘﺭﻳﺭ ﻣﻥ ﺍﻟﻣﺭﺟﻊ ﺍﻟﻁﺑﻲ‪.‬‬

‫ﺍﻟﻣﺎﺩﺓ )‪:(89‬‬
‫ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﻣﺎ ﻭﺭﺩ ﻓﻲ ﺃﻱ ﻗﺎﻧﻭﻥ ﺃﻭ ﺗﺷﺭﻳﻊ ﺁﺧﺭ ﻳﺣﻕ ﻟﻠﻣﺻﺎﺏ ﺃﻭ ﻟﻠﻣﺳﺗﺣﻕ‬
‫ﻋﻧﻪ ﻣﻁﺎﻟﺑﺔ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺑﺄﻱ ﺗﻌﻭﻳﺿﺎﺕ ﻏﻳﺭ ﻭﺍﺭﺩﺓ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﻭﺫﻟﻙ ﻓﻳﻣﺎ‬
‫ﻳﺗﻌﻠﻕ ﺑﺈﺻﺎﺑﺎﺕ ﺍﻟﻌﻣﻝ ﺇﻻ ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻹﺻﺎﺑﺔ ﻧﺎﺷﺋﺔ ﻋﻥ ﺧﻁﺄ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(90‬‬
‫‪ .1‬ﺇﺫﺍ ﻧﺷﺄ ﻋﻥ ﺇﺻﺎﺑﺔ ﺍﻟﻌﻣﻝ ﻭﻓﺎﺓ ﺍﻟﻌﺎﻣﻝ ﺃﻭ ﻋﺟﺯﻩ ﺍﻟﻛﻠﻲ ﻓﻳﺳﺗﺣﻕ ﻋﻠﻰ‬
‫ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺗﻌﻭﻳﺽ ﻳﺳﺎﻭﻱ ﺃﺟﺭ ﺃﻟﻑ ﻭﻣﺋﺗﻲ ﻳﻭﻡ ﻋﻣﻝ ﻋﻠﻰ ﺃﻥ ﻻ‬
‫ﻳﺗﺟﺎﻭﺯ ﺍﻟﺗﻌﻭﻳﺽ ﺧﻣﺳﺔ ﺁﻻﻑ ﺩﻳﻧﺎﺭ ﻭﻻ ﻳﻘﻝ ﻋﻥ ﺃﻟﻔﻲ ﺩﻳﻧﺎﺭ‪.‬‬
‫‪ .2‬ﺇﺫﺍ ﻧﺷﺄﺕ ﻋﻥ ﺇﺻﺎﺑﺔ ﺍﻟﻌﻣﻝ ﻋﺟﺯ ﻣﺅﻗﺕ ﻟﻠﻌﺎﻣﻝ ﻓﻳﺳﺗﺣﻕ ﺑﺩﻻً ﻳﻌﺎﺩﻝ‬
‫)‪ (%75‬ﻣﻥ ﻣﻌﺩﻝ ﺃﺟﺭﻩ ﺍﻟﻳﻭﻣﻲ ﺍﻋﺗﺑﺎﺭﺍً ﻣﻥ ﺍﻟﻳﻭﻡ ﺍﻟﺫﻱ ﻭﻗﻌﺕ ﻓﻳﻪ ﺍﻹﺻﺎﺑﺔ‬
‫ﻭﺫﻟﻙ ﺧﻼﻝ ﻣﺩﺓ ﺍﻟﻣﻌﺎﻟﺟﺔ ﺑﻧﺎء ﻋﻠﻰ ﺗﻘﺭﻳﺭ ﻣﻥ ﺍﻟﻣﺭﺟﻊ ﺍﻟﻁﺑﻲ ﺇﺫﺍ ﻛﺎﻧﺕ‬
‫ﻣﻌﺎﻟﺟﺗﻪ ﺧﺎﺭﺝ ﺍﻟﻣﺳﺗﺷﻔﻰ ﻭﻳﺧﻔﺽ ﺫﻟﻙ ﺍﻟﺑﺩﻝ ﺇﻟﻰ ) ‪ (%65‬ﻣﻥ ﺫﻟﻙ ﺍﻷﺟﺭ‬
‫ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻣﺻﺎﺏ ﻳﻌﺎﻟﺞ ﻟﺩﻯ ﺃﺣﺩ ﻣﺭﺍﻛﺯ ﺍﻟﻌﻼﺝ ﺍﻟﻣﻌﺗﻣﺩﺓ‪.‬‬
‫‪ .3‬ﺇﺫﺍ ﻧﺗﺞ ﻋﻥ ﺇﺻﺎﺑﺔ ﺍﻟﻌﻣﻝ ﻋﺟﺯ ﺟﺯﺋﻲ ﺩﺍﺋﻡ ﺑﻧﺎء ﻋﻠﻰ ﺗﻘﺭﻳﺭ ﻣﻥ ﺍﻟﻣﺭﺟﻊ‬
‫ﺍﻟﻁﺑﻲ ﻓﻳﺩﻓﻊ ﻟﻠﻌﺎﻣﻝ ﺗﻌﻭﻳﺽ ﻋﻠﻰ ﺃﺳﺎﺱ ﻧﺳﺑﺔ ﺫﻟﻙ ﺍﻟﻌﺟﺯ ﻟﺗﻌﻭﻳﺽ ﺍﻟﻣﻘﺭﺭ‬
‫ﻟﻠﻌﺟﺯ ﺍﻟﻛﻠﻲ ﺑﻣﻭﺟﺏ ﺍﻟﺟﺩﻭﻝ ﺭﻗﻡ )‪ (2‬ﺍﻟﻣﻠﺣﻕ ﺑﻬﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ‪.‬‬
‫‪ .4‬ﺇﺫﺍ ﻧﺗﺞ ﻋﻥ ﺇﺻﺎﺑﺔ ﺍﻟﻌﻣﻝ ﺍﻟﻭﺍﺣﺩﺓ ﺃﻛﺛﺭ ﻣﻥ ﺿﺭﺭ ﺟﺳﻣﺎﻧﻲ ﻭﺍﺣﺩ ﻓﻳﺳﺗﺣﻕ‬
‫ﺍﻟﻌﺎﻣﻝ ﺍﻟﻣﺻﺎﺏ ﺍﻟﺗﻌﻭﻳﺽ ﻋﻥ ﻛﻝ ﺿﺭﺭ ﻣﻥ ﻫﺫﻩ ﺍﻷﺿﺭﺍﺭ ﻭﻓﻘﺎ ً ﻟﻸﺳﺱ‬
‫ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﻋﻠﻰ ﺃﻥ ﻻ ﻳﺗﺟﺎﻭﺯ ﻣﺟﻣﻭﻉ ﺍﻟﻣﺑﻠﻎ‬
‫ﺍﻟﻭﺍﺟﺏ ﺩﻓﻌﻪ ﻓﻲ ﻫﺫﻩ ﺍﻟﺣﺎﻟﺔ ﻣﻘﺩﺍﺭ ﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻭﺍﺟﺏ ﺩﻓﻌﻪ ﻓﻲ ﺣﺎﻟﺔ ﺍﻟﻌﺟﺯ‬
‫ﺍﻟﻛﻠﻲ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(91‬‬
‫ﻳﺣﺳﺏ ﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻪ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﻋﻠﻰ ﺃﺳﺎﺱ ﺍﻷﺟﺭ‬
‫ﺍﻷﺧﻳﺭ ﺍﻟﺫﻱ ﻳﺗﻘﺎﺿﺎﻩ ﺍﻟﻌﺎﻣﻝ‪ ،‬ﺃﻣﺎ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻌﺎﻣﻝ ﻋﺎﻣﻼً ﺑﺎﻟﻘﻁﻌﺔ ﻓﻳﺣﺳﺏ ﻋﻠﻰ‬
‫ﺃﺳﺎﺱ ﻣﺗﻭﺳﻁ ﺍﻷﺟﺭ ﺧﻼﻝ ﺍﻷﺷﻬﺭ ﺍﻟﺳﺗﺔ ﺍﻷﺧﻳﺭﺓ ﻣﻥ ﻋﻣﻠﻪ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(92‬‬
‫‪applicable copyright law.‬‬

‫‪ .1‬ﻳﺗﻡ ﺗﻘﺩﻳﺭ ﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻭﺍﺟﺏ ﺩﻓﻌﻪ ﺑﻣﻘﺗﺿﻰ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺑﻧﺎءﺍً ﻋﻠﻰ ﻁﻠﺏ‬
‫ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺃﻭ ﺍﻟﻌﺎﻣﻝ ﺃﻭ ﺍﻟﻣﺳﺗﺣﻘﻳﻥ ﻋﻧﻪ ﻭﻓﻲ ﺣﺎﻟﺔ ﻋﺩﻡ ﺍﻻﺗﻔﺎﻕ ﻋﻠﻰ‬
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 ‫ﺍﻟﺗﻌﻭﻳﺽ ﻳﻘﺩﺭﻩ ﺍﻷﻣﻳﻥ ﺍﻟﻌﺎﻡ ﺑﺎﻋﺗﺑﺎﺭﻩ ﺍﻟﻣﻔﻭﺽ ﺑﺗﻘﺩﻳﺭ ﺍﻟﺗﻌﻭﻳﺽ‪ ،‬ﻭﻳﻛﻭﻥ‬
‫ﺧﺻﻣﺎ ً ﻓﻲ ﺍﻟﺩﻋﺎﻭﻯ ﺍﻟﻣﺗﻌﻠﻘﺔ ﺑﻪ‪ ،‬ﻭﻟﻠﻭﺯﻳﺭ ﺗﻌﻳﻳﻥ ﻣﻔﻭﺿﻳﻥ ﺁﺧﺭﻳﻥ ﻣﻥ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﻣﻭﻅﻔﻲ ﺍﻟﻭﺯﺍﺭﺓ ﻟﻣﻣﺎﺭﺳﺔ ﺻﻼﺣﻳﺎﺕ ﺍﻟﻣﻔﻭﺽ ﻓﻲ ﺃﻱ ﻣﻧﻁﻘﺔ ﻓﻲ ﺍﻟﻣﻣﻠﻛﺔ‬

‫ﻭﻳﺩﻓﻊ ﺍﻟﺗﻌﻭﻳﺽ ﺩﻓﻌﺔ ﻭﺍﺣﺩﺓ ﺧﻼﻝ ﺛﻼﺛﻳﻥ ﻳﻭﻣﺎ ً ﻣﻥ ﺗﺎﺭﻳﺦ ﺗﺑﻠﻳﻎ ﻗﺭﺍﺭ‬
‫ﺍﻟﻣﻔﻭﺽ ﺑﺗﻘﺩﻳﺭﻩ ﺇﻟﻰ ﺫﻭﻯ ﺍﻟﻌﻼﻗﺔ‪.‬‬
‫‪ .2‬ﻻ ﻳﺧﻭﻝ ﺩﻓﻊ ﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻪ ﻓﻲ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺩﻭﻥ ﺣﺻﻭﻝ‬
‫ﺍﻟﻌﺎﻣﻝ ﺃﻭ ﺍﻟﻣﺳﺗﺣﻘﻳﻥ ﻋﻧﻪ ﻋﻠﻰ ﻣﻛﺎﻓﺄﺓ ﻧﻬﺎﻳﺔ ﺍﻟﺧﺩﻣﺔ ﺇﺫﺍ ﺗﻭﺍﻓﺭﺕ ﺷﺭﻭﻁ‬
‫ﺍﺳﺗﺣﻘﺎﻗﻬﺎ‪.‬‬
‫‪ .3‬ﻻ ﺗﺳﻣﻊ ﺃﻱ ﺩﻋﻭﻯ ﺃﻣﺎﻡ ﺃﻱ ﻣﺣﻛﻣﺔ ﺗﺗﻌﻠﻕ ﺑﺎﻟﺗﻌﻭﻳﺽ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻪ ﻓﻲ‬
‫ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﻁﻠﺏ ﻗﺩ ﻗﺩﻡ ﺑﺷﺄﻧﻪ ﺇﻟﻰ ﺍﻟﻣﻔﻭﺽ ﻭﻛﺎﻥ ﻻﺯﺍﻝ ﻗﻳﺩ‬
‫ﺍﻟﻧﻅﺭ ﻟﺩﻳﻪ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(93‬‬
‫ﻻ ﻳﻘﺑﻝ ﺍﻟﻁﺎﻟﺏ ﺑﺎﻟﺗﻌﻭﻳﺽ ﻋﻥ ﺃﻱ ﺇﺻﺎﺑﺔ ﻋﻣﻝ ﻣﺎ ﻟﻡ ﻳﻘﺩﻡ ﺇﻟﻰ ﺍﻟﻣﻔﻭﺽ‬
‫ﺧﻼﻝ ﺳﻧﺗﻳﻥ ﻣﻥ ﺗﺎﺭﻳﺦ ﻭﻗﻭﻋﻬﺎ ﺃﻭ ﻣﻥ ﺗﺎﺭﻳﺦ ﻭﻓﺎﺓ ﺍﻟﻌﺎﻣﻝ ﺍﻟﻣﺻﺎﺏ ﻋﻠﻰ ﺃﻧﻪ‬
‫ﻳﺟﻭﺯ ﻟﻠﻣﻔﻭﺽ ﻗﺑﻭﻝ ﺍﻟﻁﺎﻟﺏ ﺑﻌﺩ ﻣﺭﻭﺭ ﺳﻧﻳﻥ ﻣﻥ ﺗﺎﺭﻳﺦ ﻭﻗﻭﻉ ﺍﻹﺻﺎﺑﺔ ﺃﻭ‬
‫ﺍﻟﻭﻓﺎﺓ ﺇﺫﺍ ﻛﺎﻥ ﺍﻟﺗﺄﺧﺭ ﻓﻲ ﺗﻘﺩﻳﻣﻪ ﻧﺎﺷﺋﺎ ً ﻋﻥ ﻋﺫﺭ ﻣﺷﺭﻭﻉ ﺑﻣﺎ ﻓﻲ ﺫﻟﻙ ﻋﺩﻡ‬
‫ﺍﻻﺳﺗﻘﺭﺍﺭ ﺍﻟﻧﻬﺎﺋﻲ ﻟﻧﺗﺎﺋﺞ ﺍﻹﺻﺎﺑﺔ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(94‬‬
‫‪ .1‬ﻣﻊ ﻣﺭﺍﻋﺎﺓ ﻣﺎ ﻧﺹ ﻋﻠﻳﻪ ﻓﻲ ﺍﻟﻔﻘﺭﺓ )ﺏ( ﻣﻥ ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ ﻳﺳﻘﻁ ﺣﻕ ﺍﻟﻣﺻﺎﺏ‬
‫ﻓﻲ ﺍﻟﺑﻠﺩ ﺍﻟﻳﻭﻣﻲ ﻭﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻧﻘﺩﻱ ﻋﻠﻰ ﺃﻥ ﺗﺛﺑﺕ ﻧﺗﻳﺟﺔ ﺍﻟﺗﺣﻘﻳﻕ ﺍﻟﺫﻱ‬
‫ﺗﺟﺭﻳﻪ ﺍﻟﺟﻬﺎﺕ ﺍﻟﻣﺧﺗﺻﺔ ﺑﻌﺩ ﺳﻣﺎﻉ ﺃﻗﻭﺍﻝ ﺻﺎﺣﺏ ﺍﻟﻌﻣﻝ ﺃﻭ ﻣﻥ ﻳﻣﺛﻠﻪ‬
‫ﻭﺃﻗﻭﺍﻝ ﺍﻟﻣﺻﺎﺏ ﻋﻧﺩﻣﺎ ﺗﺳﻣﺢ ﺣﺎﻟﺗﻪ ﺍﻟﺻﺣﻳﺔ ﺑﺫﻟﻙ ﻓﻲ ﺃﻱ ﻣﻥ ﺍﻟﺣﺎﻻﺕ‬
‫ﺍﻟﺗﺎﻟﻳﺔ‪:‬‬
‫‌ﺃ‪ .‬ﺇﺫﺍ ﻧﺷﺄﺕ ﺍﻹﺻﺎﺑﺔ ﻋﻥ ﻓﻌﻝ ﻣﺗﻌﻣﺩ ﺃﻭ ﻋﻥ ﺧﻁﺄ ﺃﻭ ﺇﻫﻣﺎﻝ ﺟﺳﻳﻣﻳﻥ ﻣﻥ‬
‫ﺍﻟﻣﺻﺎﺏ‪.‬‬
‫ﺏ‪ .‬ﺇﺫﺍ ﻛﺎﻧﺕ ﺍﻹﺻﺎﺑﺔ ﻧﺎﺗﺟﺔ ﻋﻥ ﺗﺄﺛﻳﺭ ﺍﻟﺧﻣﺭ ﺃﻭ ﺍﻟﻣﺧﺩﺭﺍﺕ ﺃﻭ ﺍﻟﻣﺅﺛﺭﺍﺕ‬
‫‌‬
‫ﺍﻟﻌﻘﻠﻳﺔ‪.‬‬
‫ﺕ‪ .‬ﺇﺫﺍ ﺧﺎﻟﻑ ﺍﻟﻣﺻﺎﺏ ﺍﻟﺗﻌﻠﻳﻣﺎﺕ ﺍﻟﻣﻘﺭﺭﺓ ﺑﺷﺄﻥ ﻋﻼﺟﻪ ﻣﻥ ﺍﻹﺻﺎﺑﺔ ﺃﻭ‬ ‫‌‬
‫ﺑﺷﺄﻥ ﺍﻟﻭﻗﺎﻳﺔ ﻭﺍﻷﻣﻥ ﺍﻟﺻﻧﺎﻋﻲ ﺍﻟﻣﻌﻠﻥ ﻋﻧﻬﺎ ﻭﺍﻟﻭﺍﺟﺏ ﺍﺗﺑﺎﻋﻬﺎ ﻭﻛﺎﻥ‬
‫‪applicable copyright law.‬‬

‫ﻟﻬﺫﻩ ﺍﻟﻣﺧﺎﻟﻔﺔ ﺃﺛﺭ ﻓﻲ ﻭﻗﻭﻉ ﺍﻹﺻﺎﺑﺔ‪.‬‬

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 ‫‪ .2‬ﻻ ﺗﻧﻁﺑﻕ ﺃﺣﻛﺎﻡ ﺍﻟﻔﻘﺭﺓ )ﺃ( ﻣﻥ ﻫﺫﻩ ﺍﻟﻣﺎﺩﺓ ﻋﻠﻰ ﺃﻱ ﺣﺎﻟﺔ ﻣﻥ ﺣﺎﻻﺕ ﺍﻹﺻﺎﺑﺔ‬
‫ﻭﻣﻧﻬﺎ ﺍﻟﺣﺎﻻﺕ ﺍﻟﻣﻧﺻﻭﺹ ﻋﻠﻳﻬﺎ ﻓﻲ ﺗﻠﻙ ﺍﻟﻔﻘﺭﺓ ﺇﺫﺍ ﻧﺷﺄﺕ ﻋﻧﻬﺎ ﻭﻓﺎﺓ‬
‫‪Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or‬‬

‫ﺍﻟﻣﺻﺎﺏ ﺃﻭ ﺃﺻﻳﺏ ﺑﻌﺟﺯ ﺩﺍﺋﻡ ﺑﺳﺑﺑﻬﺎ ﻻ ﺗﻘﻝ ﻧﺳﺑﺗﻪ ﻋﻥ ) ‪ (%30‬ﻭﻳﻌﺭﻑ‬

‫ﻟﻠﻣﺻﺎﺏ ﻓﻳﻬﺎ ﺃﻭ ﺍﻟﻣﺳﺗﺣﻘﻳﻥ ﻋﻧﻪ ﺍﻟﺑﺩﻝ ﺍﻟﻳﻭﻣﻲ ﺃﻭ ﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻧﻘﺩﻱ ﺣﺳﺏ‬
‫ﻣﻘﺗﺿﻰ ﺍﻟﺣﺎﻝ‪.‬‬
‫ﺍﻟﻣﺎﺩﺓ )‪:(95‬‬
‫ﻻ ﻳﺟﻭﺯ ﻓﻲ ﺃﻱ ﺣﺎﻟﺔ ﻣﻥ ﺍﻟﺣﺎﻻﺕ ﺭﻫﻥ ﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻭﺍﺟﺏ ﺩﻓﻌﻪ ﺑﻣﻘﺗﺿﻰ‬
‫ﺃﺣﻛﺎﻡ ﻫﺫﺍ ﺍﻟﻘﺎﻧﻭﻥ ﺃﻭ ﺍﻟﺣﺟﺯ ﻋﻠﻳﻪ ﺇﻻ ﻟﺩﻳﻥ ﺍﻟﻧﻔﻘﺔ ﻭﻓﻳﻣﺎ ﻻ ﻳﺗﺟﺎﻭﺯ ﺛﻠﺙ ﻣﺑﻠﻎ‬
‫ﺍﻟﺗﻌﻭﻳﺽ ﻛﻣﺎ ﻻ ﻳﺟﻭﺯ ﺇﺣﺎﻟﺗﻪ ﺇﻟﻰ ﺃﻱ ﺷﺧﺹ ﺁﺧﺭ ﻏﻳﺭ ﺍﻟﻌﺎﻣﻝ ﺃﻭ ﺍﻟﻣﺳﺗﺣﻘﻳﻥ‬
‫ﻋﻧﻪ ﺃﻭ ﺍﻹﺩﻋﺎء ﺑﺗﻘﺎﺿﻲ ﺍﻟﺗﻌﻭﻳﺽ ﺍﻟﻣﺳﺗﺣﻕ ﺑﻌﺩ ﻭﻓﺎﺓ ﺍﻟﻌﺎﻣﻝ‪.‬‬

‫ﻗﺎﺋﻣﺔ ﺍﻟﻣﺭﺍﺟﻊ‬
‫‪ .1‬ﺩ‪ .‬ﺣﻣﻳﺩ ﺍﻟﻁﺎﺋﻲ‪ ،‬ﺍﻷﺳﺱ ﺍﻟﻌﻠﻣﻳﺔ ﻓﻲ ﺇﺩﺍﺭﺓ ﺍﻟﻣﻧﺷﺂﺕ ﺍﻟﻔﻧﺩﻗﻳﺔ‪ ،‬ﺩﺍﺭ ﺯﻫﺭﺍﻥ‪،‬‬
‫ﻋﻣﺎﻥ‪.‬‬
‫‪ .2‬ﺣﻣﻳﺩ ﺍﻟﻁﺎﺋﻲ ﺇﺩﺍﺭﺓ ﺍﻟﺿﻳﺎﻓﺔ ﻣﺭﻛﺯ ﻁﺎﺭﻕ ﻟﻠﺧﺩﻣﺎﺕ ﺍﻟﺟﺎﻣﻌﻳﺔ ﺍﻟﻁﺑﻌﺔ ﺍﻷﻭﻟﻰ‬
‫‪.2000‬‬
‫‪ ..3‬ﺻﺎﻟﺢ ﻭﻣﺣﻣﺩ ﻣﻌﺎﺵ ‪ ،‬ﺍﻷﻁﻠﺱ ﺍﻟﺣﺩﻳﺙ ﻓﻲ ﻣﻭﺍﺟﻬﺔ ﻭﺗﺩﺑﻳﺭ ﺍﻟﺣﺎﻻﺕ‬
‫ﺍﻹﺳﻌﺎﻓﻳﺔ‪ ،‬ﺩﺍﺭ ﻁﻼﺱ ﻟﻠﺩﺭﺍﺳﺎﺕ ﻭﺍﻟﺗﺭﺟﻣﺔ‪ ،‬ﺩﻣﺷﻕ‪.‬‬
‫‪ .4‬ﻣﺣﻣﺩ ﻋﻁﺎ ﷲ‪ ،‬ﺍﻟﺟﺎﻣﻊ ﻓﻲ ﻋﻠﻡ ﺍﻟﻔﻧﺎﺩﻕ‪ ،‬ﺩﺍﺭ ﺃﺳﺎﻣﺔ ﻟﻠﻧﺷﺭ ﻭﺍﻟﺗﻭﺯﻳﻊ‬
‫‪ .5‬ﻋﺑﺩ ﺍﻟﻣﺟﻳﺩ ﺍﻟﺷﺎﻋﺭ‪ ،‬ﺭﺷﺩﻱ ﻗﻁﺎﺵ‪ ،‬ﺍﻟﺗﻐﺫﻳﺔ ﻭﺍﻟﺻﺣﺔ‪ ،‬ﺩﺍﺭ ﺍﻟﻳﺎﺯﻭﺭﻱ‪ ،‬ﻋﻣﺎﻥ‬
‫ﻁﺑﻌﺔ ‪2000‬‬
‫‪ .6‬ﺍﻷﺳﺱ ﺍﻟﻌﻠﻣﻳﺔ ﻓﻲ ﺍﻟﻣﻧﺷﺄﺓ ﺍﻟﻔﻧﺩﻗﻳﺔ‪ ،‬ﺩ‪ .‬ﺣﻣﻳﺩ ﺍﻟﻁﺎﺋﻲ‪ ،‬ﺩﺍﺭ ﺯﻫﺭﺍﻥ‪ ،‬ﻋﻣﺎﻥ‪.‬‬
‫‪ .7‬ﺍﻟﺟﺎﻣﻊ ﻓﻲ ﻋﻠﻡ ﺍﻟﻔﻧﺎﺩﻕ‪ ،‬ﺩ‪ .‬ﻣﺣﻣﺩ ﻋﻁﺎ ﷲ‪ ،‬ﺩﺍﺭ ﺃﺳﺎﻣﺔ ﻟﻠﻧﺷﺭ ﻭﺍﻟﺗﻭﺯﻳﻊ‪،‬‬
‫ﻋﻣﺎﻥ‪.1999 ،‬‬
‫‪ .8‬ﺍﻟﺗﻘﻧﻳﺎﺕ ﻭﻓﻥ ﺍﻹﺗﻳﻛﻳﺕ ﻓﻲ ﺍﻟﻣﻧﺷﺄﺓ‪ ،‬ﻓﺎﺩﻳﺔ ﻋﻠﻲ ﻧﺟﻣﻭ‪.2002 ،‬‬
‫‪applicable copyright law.‬‬

‫‪ .9‬ﺇﺩﺍﺭﺓ ﺍﻹﻳﻭﺍء‪ ،‬ﺃﻧﻳﺱ ﺑﻠﻳﻝ ﻭﺃﻳﻣﻥ ﻣﺯﺍﻫﺭﻩ ﻭﻫﺩﻳﻝ ﺍﻟﺣﺳﻥ ﻭﺭﻳﻣﺎ ﺣﻧﺎﻭﻱ‪ ،‬ﺩﺍﺭ‬
‫ﺍﻟﻳﺎﺯﻭﺭﻱ‪ ،‬ﻋﻣﺎﻥ‪.2002 ،‬‬
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 ‫ ﻋﻣﺎﻥ‬، ‫ ﺩﺍﺭ ﺯﻫﺭﺍﻥ‬، ‫ ﺣﻣﻳﺩ ﺍﻟﻁﺎﺋﻲ‬.‫ ﺩ‬، ‫ ﺇﺩﺍﺭﺓ ﺍﻟﻣﻛﺗﺏ ﺍﻷﻣﺎﻣﻲ ﻓﻲ ﺍﻟﻔﻧﺎﺩﻕ‬.10
،‫ ﻋﻣﺎﻥ‬،‫ ﺩﺍﺭ ﺯﻫﺭﺍﻥ‬،‫ ﺣﻣﻳﺩ ﺍﻟﻁﺎﺋﻲ‬.‫ ﺩ‬،‫ﺇﺩﺍﺭﺓ ﺍﻟﻣﻛﺗﺏ ﺍﻷﻣﺎﻣﻲ ﻓﻲ ﺍﻟﻔﻧﺎﺩﻕ‬
Copyright © 2004. dar al-waraq. All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or

2000
،‫ ﺩﺍﺭ ﺍﺑﻥ ﺯﻳﺩﻭﻥ‬،‫ ﻭﻟﻳﺩ ﻣﺭﺓ‬.‫ ﺩ‬،‫ﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻳﺔ ﺑﺎﻟﺣﺎﻻﺕ ﺍﻟﻁﺎﺭﺋﺔ‬.11
.‫ﺑﻳﺭﻭﺕ‬
‫ ﺻﺎﻟﺢ ﻣﺣﻣﺩ‬.‫ ﺩ‬،‫ ﺍﻷﻁﻠﺱ ﺍﻟﺣﺩﻳﺙ ﻓﻲ ﻣﻭﺍﺟﻬﺔ ﻭﺗﺩﺑﻳﺭ ﺍﻟﺣﺎﻻﺕ ﺍﻹﺳﻌﺎﻓﻳﺔ‬.12
.1996 ،‫ ﺩﻣﺷﻕ‬،‫ ﺩﺍﺭ ﻁﻼﺱ‬،‫ﻣﻌﺎﺵ‬
، ‫ ﻣﺭﻛﺯ ﻁﺎﺭﻕ ﻟﻠﺧﺩﻣﺎﺕ ﺍﻟﺟﺎﻣﻌﻳﺔ‬، ‫ ﺣﻣﻳﺩ ﺍﻟﻁﺎﺋﻲ‬. ‫ ﺩ‬، ‫ ﺍﺩﺍﺭﺓ ﺍﻟﺿﻳﺎﻓﺔ‬.13
. 2000 ‫ﺍﻟﻁﺑﻌﺔ ﺍﻷﻭﻟﻰ‬
،‫ ﺩﺍﺭ ﺍﻟﻳﺎﺯﻭﺭﻱ‬،‫ ﻋﺑﺩ ﺍﻟﻣﺟﻳﺩ ﺍﻟﺷﺎﻋﺭ ﻭﺭﺷﺩﻱ ﻗﻁﺎﺵ‬.‫ ﺩ‬،‫ ﺍﻟﺗﻐﺫﻳﺔ ﻭﺍﻟﺻﺣﺔ‬.14
.2000 ،‫ﻋﻣﺎﻥ‬
‫ ﺍﻟﺣﺎﻣﺩ ﻟﻠﻧﺷﺭ‬،‫ ﻧﺯﻳﻪ ﺍﻟﺩﺑﺎﺱ‬.‫ ﺩ‬،‫ ﺻﺣﺔ ﺍﻷﻏﺫﻳﺔ ﻭﺳﻼﻣﺗﻬﺎ ﺑﺎﻟﻔﻧﺎﺩﻕ‬.15
.2001 ‫ ﻋﻣﺎﻥ‬،‫ﻭﺍﻟﺗﻭﺯﻳﻊ‬
.1999 ،‫ ﻣﺣﻣﺩ ﻣﻼﻋﺑﺔ‬.‫ ﺩ‬،‫ ﻣﻧﻬﺎﺝ ﺩﻭﺭﺓ ﺍﻹﺳﻌﺎﻓﺎﺕ ﺍﻷﻭﻟﻳﺔ‬.16

Housekeeping 17.Marting R.J, Professional Managrement of

Operations , Wiley, 1985.
18.Wyckoff, D.D. “ New Tools for Achieving Service Quality,
Cornell HRA Quarterly pp. 78-91 November 1984
19. Alan T. Stuttus ( 2001 ) . Hotel and Lodging Management
. (An Introduction ) John Wiley Sons .
20. Raymond C. Ellis, David M. Stipand, “Emergency
Management, Security and Loss Prevention Management,
Second Edition ( East Lansing, MI: Education Institute,
American Hotel and Motel Association, 1999), p. 291 .
applicable copyright law.

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