NEW TRENDS IN HR PRACTICES USING AI

Submitted by: Submitted to:

Unnatie Srivastava Dr. Priyanka Aggarwal

MBA (General)

120C01
Abstract
In today ’s business world, human resources (HR) are an essential asset / input for
increasing organizational performance for every type of firm. To be successful, companies
must aim for better customer - satisfaction, which is critical to their existence. To achieve
this, firms must employ innovative human resource strategies to enhance their
performance and differentiate themselves from their rivals. In the near future, HRM will
shift away from its core administrative functions such as recruiting, selection, and
appraisal and toward more modern advancements such as Automation, Augmented
Intelligence, Robotics, and Artificial Intelligence, which are fundamentally redefining the
field and re-shaping the qualities of their personnel and organizations At the moment, the
buzzword is AI and how it is fundamentally altering human resources, as well as how AI is
grabbing millions of jobs globally across all industries. However, while human resources
has not traditionally been associated with this emerging technology, failure to integrate AI
into human resources practices could prove to be a heinous sin, making it difficult for
organizations to grow and thrive in a world dominated by advanced technologies and
machines. AI and powerful self-learning robots are fully threatening the global workforce,
and they are eradicating human intervention or involvement in every element.
Introduction
Artificial intelligence is a tool that uses human intellect to increase performance in
numerous sectors, and it is an evolving technique that is utilized in all sectors to boost
performance and productivity. AI has the incredible ability to function in the same way as a
human mind, and it does it with complete efficiency. It employs many inputs to produce
outputs in human resources. Robotics is an artificial intelligence that deals specifically with
every part of the business. Artificial intelligence is simply intelligence performed by
machines. It minimizes the context of physical work and documentations and makes it
easier for the hr manager to do the work quickly, it assists in the context of granting leave
to employees on the basis on the leave request and permissions applied at that time, it
provides online services that employees details will be available there and every employee
can access from it, and automatic scheduling will be done. Artificial intelligence is
important in human resource management because of its enormous effects, and it will
undoubtedly be a growing trend in every business in the future, assisting human resource
managers to lower work load in the firm.

The world is filled with data and noises in basic form a view on it becomes very hard for
beginners to analyze, so here comes artificial intelligence, which not only analyzes the data
supplied to it and learns from it, but also modifies its own perspective of it.
AI and Automation in Human Resources: Impact and Current Situation
AI is omnipresent these days, and there are several factors to consider in terms of how it
could affect the future of employment.

According to Josh Bersin, principal and creator of Bersin by Deloitte, “it's now coming up in
practically every piece of software.” According to Bersin by Deloitte study, approximately
40% of organizations use some type of AI in HR alone.

Artificial intelligence can be found in almost every major business, from healthcare to
advertising, transportation, banking, legal, education, and now even in our employment.

Chatbots and virtual assistants are already being used more often in our personal life, and
they will soon be used in the business as well. For example, to support us in seeking new
employment, to answer frequently asked questions, or to obtain coaching and mentorship.
The application of artificial intelligence in enterprises has the potential to help us build a
more seamless, adaptable, and user-driven work experience.

 At home in the morning

Many smart home gadgets have the capability of learning your behavior patterns and
assisting you in saving money. Such as the Nest thermostat, which helps to improve
your everyday convenience while also saving energy.

Amazon Alexa, Siri, Google Now, and Cortana are all sophisticated digital personal
assistants that work across several platforms. ‘How is the traffic today?', ‘What is on my
schedule?', and these assistants are reacting fairly nicely.

 On the way to work

We've all seen someone reading the newspaper whilst driving to work (albeit it's
dangerous right now!). However, self-driving automobiles are becoming more efficient.
Google's 'Waymo' and Tesla's 'Autopilot' features are both excellent instances of this.

You don't have time to select any new songs of your choice while rushing into work?
Spotify use deep learning to generate the best personalized playlist and to recommend
new music based on the user's previous listening habits.
 Afternoon in the workplace

The Hemingway app employs a basic artificial intelligence that discovers writing
difficulties and enhances your writing structure using natural language processing. It
both saves time and improves readability.

We don't have to deal with language hurdles in meetings any more. Skype's Translator
now supports 8 languages, while the text translator for instant messaging is accessible
in over 500 languages.

Writing notes on a conference call might be challenging at times. Clarke AI is an AI bot

that phones into your phone conversations and takes notes for you. When the call is
finished, the notes are automatically emailed to you.

 Evening spent at home

Do you need to unwind once you get home? Netflix suggests series and films based on
your declared preferences and previous assessments. There's no need to waste time
looking.

Want to buy anything for the weekend or your vacation but are too weary to do so?
Amazon's anticipatory delivery concept aims to deliver items to you before you need
them. The North Face is utilizing IBM Watson's platform to help customers discover the
ideal jacket by providing a more engaging, customized, and relevant purchasing
experience.

AI is capable of making real-time judgments based on pre-installed algorithms and

efficient computing technology. Companies that have an HR department that includes
both the human aspect and AI may give a better experience for their applicants and
workers.

Furthermore, artificial intelligence may assist firms in better understanding their target
market and promoting result-oriented sales techniques.
Let's look at the impact of AI on human resources:
1. Recruiting Talent

The most visible application of AI in HR is in talent acquisition activities. It

minimizes personnel spent on routine duties such as screening candidates, updating
databases, arranging interviews, and responding job searchers' questions.

It dramatically decreases recruiting time, helping the HR team to become more

efficient in areas like as sourcing, recruiting marketing, employee management, and
more. The AI-enabled screening will aid in the selection of individuals with the most
appropriate skill set and relevant experience that meet the company's criteria.

2. Orientation

On their first day, the AI-integrated system will present the new employee to the
firm information when the hiring processes have been completed. The reporting
authority, team members, work assignment, and other information, as well as the
job profile and business regulations, will be immediately communicated to them via
an app or laptop. Onboarding refers to the full procedure.

Onboarding is a critical component of enhancing employee retention and HR

productivity. According to one Click Onboarding research, great onboarding
increases the likelihood of workers sticking with a firm long-term.

o Explaining the employment profile, responsibilities, and rewards.

o Contacts within the firm who are relevant and crucial.
o Providing answers to commonly asked questions by new staff.
o Verification of documents
o Requests for devices, among other things.

3. Education and Training

AI-enabled solutions can also aid in the educating and training of staff in their
particular fields. The abilities necessary for a work role change all the time. With
new advancements and software on the market, it is critical that we learn and adapt
to new technology in order to stay competitive.
Based on the work requirements, AI will analyze the employees' talents and offer
films or study programs. It will read documents or evaluate an employee's behavior
automatically and provide relevant learning programs.

AI technology can assess data gathered over years of experience and notify the HR
team of which employees require training and in what sector. It will also offer the
ideal technique to help individuals learn better and quicker using clever algorithms.
Additionally, businesses may use AI technology in conjunction with e-learning
systems to improve the abilities of their staff. It will design a customized training
program for employees depending on their talents and the needs of the firm.
Employees will be able to learn new methods, improve existing skills, and more at
their own speed thanks to the e-learning platforms.

4. Decision-Making with Cognitive Support

In 2017, IBM did a research on the impact of cognitive computing on human

resources. According to the findings, artificial intelligence can assist professionals in
making rapid judgments on day-to-day issues.

Aside from their professional contributions, the Human Resources department is

responsible for an employee's mental and emotional well-being. Artificial
intelligence-enabled tools will take over the work of detecting and assessing
employees' moods before and after a client call. HR can then decide if the employee
needs a break or may continue working.

5. The ability to lead

As AI improves employee productivity, it may also be used to teach leaders to

flourish in their roles. AI-enabled tools will poll the leaders' teams and analyze their
responses to create a tailored coaching module for the leaders.

In addition, executives may access online dashboards and compare their

management to that of their peers. It will assist them in understanding the efficacy
of their approaches and how to enhance them.
 6. Administrative Duties

AI-powered software can automate mundane administrative jobs. It can help with
HR strategy, personnel management, policy and practice analysis, payroll
administration, and other tasks. It has the ability to automate the workforce, analyze
company compliance, and develop litigation strategy.

AI can expedite the employment process from screening to interview scheduling. It

may also assign office space and equipment, allowing HR personnel to devote their
time to more important activities.

Another AI-based tool that can aid in HR decision-making is smart chatbots. It can
relieve HR professionals of the responsibility of transmitting company-related
information to employees while also providing them with an overall perspective of
the firm. AI-enabled systems, with the right algorithms, can respond quickly to
employees' questions and concerns, as well as handle the submission and
processing of leave applications.

Companies that use AI

 AMAZON
Amazon is one of the most well-known firms that employs artificial intelligence in
human resource management. This technology is already being used by the
corporation to advise its consumers. You are confronted with full artificial
intelligence instructions from the time you access the purchasing site. Everything,
from the things you select to the things you view, is fully controlled by software.
This type of software is also used by Amazon for human resources. For example, an
employee who wishes to take a leave of absence documents all pertinent
information. Following that, it sends the relevant information from the corporate
database to the workers, who are then asked for permission again.

 GOOGLE
Google is one of the most well-known organizations when it comes to artificial
intelligence. Google does not keep millions of people's information in its search
engine, but it does route your subsequent queries based on this information. It
anticipates what you're looking for and gives it to you as soon as you start writing a
few letters. In the future, artificial intelligences may know us better than we know
ourselves.
The same is being applied to the company's staff. The program simulates employee
interactions with HR departments after recording them. Assume an employee want
 to learn more about severance pay. If the program has not previously received data
on this issue, it forwards it to the Human Resources Management officer. If you have
skills of their own, it will reply automatically by evaluating the data.
After a set amount of time, Artificial Intelligence, which has information of all
subjects, can speak directly with employees without the need for human assistance.
It can even evaluate employee data and act differently to each employee. For
example, a sophisticated Artificial Intelligence with all in-house data may detect
when an employee is furious or unhappy and tailor his or her answer accordingly.

 IBM
IBM is one of the leading technology corporations, employing over 410 thousand
people in over 170 countries. To the end, the corporation reaps the benefits of
understanding. Artificial intelligence evaluates the individual applying for a job's
social media shares, the wording they use on social media, and if they have issues
with violence or rage.
Not only that, but It also examines the applicant's phrases and facial expressions. It
assesses if the individual is fit for the firm based on the data received. That is, the
applicant's fate is decided by artificial intelligence. Who knows, perhaps more firms
may begin to use this type of artificial intelligence software in the future.
Advocates of this type of software, artificial intelligence, claim that companies may
benefit from a more dynamic workforce as a result of it. This type of software, which
is still in its early stages, is unlikely to replace HR workers in the future. Artificial
intelligence systems may be utilized in a variety of industries, not only these.

That's all there is to it!

Artificial intelligence necessitates a large amount of data in order to function properly,
which necessitates effective storage and administration. Companies would require
additional employees to operate and maintain the sophisticated software. Furthermore,
with the growing desire for SaaS solutions, the lack of AI datasets would impede the
technology's global adoption.
The best way to apply AI in HR management would be to utilize AI tools to evaluate the
data obtained and leave decision-making to human workers. Examine the areas where AI
might be beneficial before applying it in HR operations. If the primary goal is to improve
the entire employee experience, it may Increase productivity while lowering operating
costs.
References

 https://www.hrtechnologist.com/articles/ai-in-hr/the-impact-of-ai-in-human-
resource-decisionmaking-processes/
 https://www.somagnews.com/3-technology-companies-using-artificial-
intelligence-human-resources/
 https://www.digitalhrtech.com/ai-in-hr-impact-adoption-automation/