Unknown Speaker 0:00

Are you a customer for shopping from ecommerce platforms such as Flipkart, Amazon,
Snapdeal?

Unknown Speaker 0:48

Yeah, yes, I do mostly in Flipkart. And yeah, I do in Amazon as

Unknown Speaker 0:54

So yeah.

Unknown Speaker 0:57

So you prefer Flipkart more than Amazon, right?

Unknown Speaker 1:01

Yes, of course.

Unknown Speaker 1:02

Okay. So compared to Flipkart, which other platform do you prefer? less or more?

Unknown Speaker 1:11

No, I shop only either through Flipkart or Amazon other apps have not tried till
now.

Unknown Speaker 1:18

So okay, to cut it short, your first preference would be Flipkart and again
preference would be again. Exactly. Okay. So what was your experience of Flipkart
order delivery?

Unknown Speaker 1:32

Order delivery? Yeah, okay.
separate no subscription or
I'm a plus member there. So
charge for me. So even if I
so you let it be 170 100 or
charge for delivery fees
So supposedly, I'm a plus member. So they have a
some kind of thing which they give to the customers so
when it comes to delivery, so there is no delivery
purchase an item 400 rupees, for example, for instance,
202 pieces you know, they don't charge any delivery

Unknown Speaker 2:01

regardless of this to sales or not you get deliveries for

Unknown Speaker 2:05

yourself so being a plus member, okay. Okay.

Unknown Speaker 2:08

Have you ever experienced receiving a fake product or wrong order while ship
product or shopping while shopping from Flipkart?

Unknown Speaker 2:20

Flipkart I would say 99% it's all good in few cases Yes. Once I had ordered and a
Bluetooth adapter so my PC it's it's a bit old so it doesn't have Bluetooth
connectivity. So there is an adapter which we get I am not able to recall the
company name I think it should be around something I'm not sure. So I ordered that
I got the old one I mean literally it was it knows that when it will be it will be
very small okay. So that thing in front of it which will be basically steel I guess
steel or aluminium not so so that that was rusted okay okay. Yeah, that was the one
worst experience which had this but yeah 99% all new products only ideas that might
have been replaced by some other customer and from Waitrose they handed it to me so
what I got it later I got replaced for that product so that is fine. Sometimes it
happens. We can't No, we can't expect anything more than that.
Unknown Speaker 3:26
Okay. So you applied for a replacement and it got resolved. Yes, yes. Okay. So what
was the actual time taken? If you could recall.

Unknown Speaker 3:38

They usually take two to three working days. Okay. So two to three working days to
collect it back or collect back and replace totally our earlier they used to
collect the product first and then they used to get the replacement now it is not
like that they come with the replacement product. They will take the old one and
then deliver the Candela COVID

Unknown Speaker 3:59

Okay, okay. So this particular incident it never compared you to new Flipkart as a
loyal customer, right?

Unknown Speaker 4:09

No, no, no it happens. I mean, we can also understand sometimes when mistakes are
normally by everyone.

Unknown Speaker 4:17

Okay, so last question. We are coming to the inside end of it. Have you ever seen
differences in speed of delivery like anomalies, especially during special sales
such as the big billion days as compared to other normal delivery?

Unknown Speaker 4:33

My experience was good because recently your big billion day is happening and all
my orders with a pre booked like we have to pay one rupees or in advance so that we
know they make sure that we have the stock to buy that on sales big billion sales.
So maybe because I had pre booked my all my orders they already shipped. Okay, so I
got to go waiting two to three days. But what happened now if I had not pre booked
sometimes it takes more time during the sales time especially.

Unknown Speaker 5:10

So this rebook option you're talking about is it only for a plus member? Or is it
like a normal normal scenario?

Unknown Speaker 5:19

That is a normal scenario forever. It is not only less exclusive, less, excuse me,
like like if let's say, sales starts on seventh of October for plus members, it
will start one day earlier. Okay. So that is the advantage we have and also coins,
like for every purchase we make, for every 100 rupees, I guess, if I'm not wrong,
but plus members, they will credit for coins for non plus members. It will be to
conch.

Unknown Speaker 5:45

Alright. Yeah, that gives them pretty much good picture about it. That wraps up the
interview. Thank you.

Unknown Speaker 5:55

Thank you so much.

Transcribed by https://otter.ai