Integrated Terminal

Management 7.8
Administrator's Guide

NOVEMBER 2021
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Intellectual Property and Regulatory Notices

Intellectual Property and Regulatory

Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola
Solutions computer programs. Laws in the United States and other countries preserve for Motorola
Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted
Motorola Solutions computer programs contained in the Motorola Solutions products described in this
document may not be copied or reproduced in any manner without the express written permission of
Motorola Solutions.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, without the prior written
permission of Motorola Solutions, Inc.

Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other
trademarks are the property of their respective owners.

License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by
implication, estoppel or otherwise, any license under the copyrights, patents or patent applications
of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.

Open Source Content

This product may contain Open Source software used under license. Refer to the product installation
media for full Open Source Legal Notices and Attribution content.

European Union (EU) and United Kingdom (UK) Waste of Electrical and
Electronic Equipment (WEEE) Directive

The European Union's WEEE directive and the UK's WEEE regulation require that products sold
into EU countries and the UK must have the crossed-out wheelie bin label on the product (or the
package in some cases). As defined by the WEEE directive, this crossed-out wheelie bin label means
that customers and end-users in EU and UK countries should not dispose of electronic and electrical
equipment or accessories in household waste.
Customers or end-users in EU and UK countries should contact their local equipment supplier
representative or service centre for information about the waste collection system in their country.

Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be
applicable to or licensed for use on a specific system, or may be dependent upon the characteristics of
a specific mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola
Solutions contact for further information.
© 2021 Motorola Solutions, Inc. All Rights Reserved

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Contents

Contents
Intellectual Property and Regulatory Notices.......................................................... 2
List of Figures..............................................................................................................6
List of Tables............................................................................................................... 8
About iTM Administrator's Guide.............................................................................. 9
What is Covered in Administrator's Guide?................................................................................... 9
Related Information....................................................................................................................... 9
Icon Conventions...................................................................................................... 11
Style Conventions.....................................................................................................12
Chapter 1: Description of iTM................................................................................ 13
1.1 Benefits of Using iTM.............................................................................................................13
1.2 General Remote Radio Programming Process..................................................................... 14
1.3 System Overview...................................................................................................................14
1.4 Licensing................................................................................................................................17
1.5 New in This Release..............................................................................................................18
Chapter 2: Installation of iTM Software.................................................................19
2.1 Full iTM Server System Requirements.................................................................................. 19
2.2 iTM Client, Proxy, and Email Transmitter Full System Requirements................................... 20
2.3 iTM Job Processor System Requirements............................................................................ 21
2.4 iTM Single Box System Requirements.................................................................................. 21
2.5 Assigning User Permissions on Hardened Operating Systems.............................................21
2.6 Configuring the Local Time NTP Server................................................................................ 23
2.7 Installing iTM One..................................................................................................................27
2.8 iTM Enterprise System Installation Process.......................................................................... 28
2.8.1 Installing iTM Server................................................................................................ 29
2.8.2 Installing iTM Proxy..................................................................................................30
2.8.3 Installing iTM Client..................................................................................................30
2.8.4 Installing iTM Email Transmitter...............................................................................31
2.8.5 Installing iTM Job Processor....................................................................................31
2.9 Removing iTM Software........................................................................................................ 32
Chapter 3: Configuration of iTM............................................................................ 33
3.1 Getting iTM System Up and Running.................................................................................... 33
3.1.1 Starting iTM Client for the First Time....................................................................... 33
3.1.2 Specifying iTM Server Address in iTM Proxy...........................................................35
3.1.3 Configuring iTM Email Transmitter.......................................................................... 36
3.1.4 Specifying Configuration for iTM Job Processor......................................................38

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3.2 Extended Agency Partitioning................................................................................................39

3.2.1 Enabling and Managing Extended Agency Partitioning........................................... 41
3.2.2 Programming Radio Across Agencies..................................................................... 43
3.3 Radio Connections................................................................................................................ 45
3.3.1 Portable Radios Proxy Connection.......................................................................... 46
3.3.2 Vehicle Mounted Radios Proxy Connection.............................................................53
[Link] MTM800E, MTM800FuG, and MTM5400/MTM5200 Proxy Connection....53
[Link] MTM800 Proxy Connection........................................................................54
[Link] MTM5500 and MTM800FuG ET Ethernet Control Head Proxy
Connection........................................................................................................ 55
[Link] MTM5500 and MTM800FuG ET Multi Radio Control Connection............. 56
3.3.3 Connecting Portable Radios to iTM in Flashing Mode.............................................56
3.3.4 Connecting Mobile Radios to iTM in Flashing Mode................................................58
[Link] MTM5500 and MTM800FuG ET Transceiver Installation Configuration
through Control Head........................................................................................60
3.4 Enabling or Disabling iTM Proxy as Standalone....................................................................61
3.5 Enabling or Disabling iTM Proxy Without Login.....................................................................61
3.6 Enabling or Disabling iTM Proxy as Service..........................................................................62
3.7 Enabling or Disabling iTM Proxy for Auto-Configuration of Cups.......................................... 63
3.8 Specifying the iTM Proxy Job Polling Interval........................................................................65
3.9 Changing Language Settings in iTM Client........................................................................... 65
3.10 Changing Language Settings in iTM Proxy......................................................................... 66
3.11 Enabling or Disabling Individually Identified Control Heads................................................ 67
Chapter 4: iTM Server Operation........................................................................... 69
4.1 iTM Server Manager.............................................................................................................. 69
4.1.1 Launching the Server Manager................................................................................71
4.2 Changing Language Settings in Server Manager..................................................................71
4.3 Viewing Server Statistics....................................................................................................... 71
4.4 Viewing Server Status........................................................................................................... 72
4.5 Starting or Stopping the iTM Server...................................................................................... 72
4.6 Creating Radio Attributes.......................................................................................................73
4.6.1 Modifying Radio Attributes....................................................................................... 74
4.7 Switching the Licensing Mode Online or Offline.................................................................... 74
4.8 Exporting Radios to XML....................................................................................................... 75
4.9 Changing the TCP Port for iTM Server..................................................................................75
4.10 Enabling or Disabling High Capacity................................................................................... 76
4.11 LDAP Authentication............................................................................................................76
4.11.1 Enabling or Disabling LDAP...................................................................................76
[Link] Enabling or Disabling LDAP in the LDAP General GUI........................... 77
[Link] Enabling or Disabling LDAP in the Server Status GUI.............................77

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4.11.2 Configuring LDAP Connection............................................................................... 77

4.11.3 Configuring LDAP Authentication.......................................................................... 78
4.11.4 Configuring LDAP Search Criteria......................................................................... 79
4.11.5 Managing LDAP Certificates..................................................................................80
4.12 Certificate Signing Request and Installation in iTM System for OTAP................................ 80
4.13 Protected Parameter Management......................................................................................82
4.14 Cleaning Up the Repository.................................................................................................82
4.15 Scheduling Expired Jobs Purge...........................................................................................83
4.16 iTM Log Files....................................................................................................................... 83
4.16.1 Operations Log...................................................................................................... 84
4.17 Proxy Backward Compatibility............................................................................................. 84
4.18 Backup, Restore and Upgrade of iTM................................................................................. 85
4.18.1 Backing Up iTM Server.......................................................................................... 85
[Link] Scheduling a Backup............................................................................... 86
4.18.2 Restoring iTM Server............................................................................................. 87
4.18.3 Upgrading iTM....................................................................................................... 88
[Link] Cleaning Up File System..........................................................................88
[Link] Upgrading the Server Database...............................................................89
[Link] Enabling or Disabling Backward Compatibility.........................................91
[Link] Upgrading iTM Proxy............................................................................... 91
4.18.4 Automatic Proxy Update........................................................................................ 92
[Link] Planning Automatic Proxy Update........................................................... 92
[Link] Configuring Automatic Proxy Update on iTM Server............................... 93
[Link] Configuring Automatic Proxy Update on iTM Proxy.................................93
[Link] Configuring Automatic Proxy Update on iTM Proxy (Touch UI)...............95
[Link] Service Pack Update Process..................................................................96
[Link] Uploading Service Pack Update to iTM Server........................................97
[Link] Viewing Service Pack Updates Installed on iTM Proxy............................97
[Link] Viewing Service Pack Updates Installed on iTM Proxy (Touch UI)..........98
[Link] Manually Checking for Available Service Pack Updates on iTM Proxy... 98
[Link] Manually Checking for Available Service Pack Updates on iTM
Proxy (Touch UI)............................................................................................... 98

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List of Figures

List of Figures
Figure 1: iTM System Architecture for Wired Connection ..................................................................... 15
Figure 2: iTM System Architecture for Wi-Fi Connection ...................................................................... 15
Figure 3: iTM – Settings ........................................................................................................................ 34
Figure 4: Configure Proxy – Server IP Address .................................................................................... 35
Figure 5: Proxy Needs Configuration Dialog ......................................................................................... 36
Figure 6: Email Transmitter – Server Connection ................................................................................. 37
Figure 7: Email Transmitter – SMTP Email Account ............................................................................. 37
Figure 8: Email Transmitter – Notification Folder .................................................................................. 37
Figure 9: Logfile Folder ..........................................................................................................................38
Figure 10: Email Transmitter – Delay Settings ...................................................................................... 38
Figure 11: Configure Proxy – Specify Agency .......................................................................................43
Figure 12: Tetra iTM Server Manager – EAP General .......................................................................... 44
Figure 13: Create Radio with Wi-Fi OTAP capabilities ..........................................................................46
Figure 14: Connecting Radios to the iTM Proxy By Using a USB Cable ...............................................47
Figure 15: Connecting Radios to the iTM Proxy By Using a USB Cable and a Power Supply ............. 48
Figure 16: Connecting Radios to the iTM Proxy By Using a USB Cable and a Power Supply
(applicable only for MTP8500Ex/MTP8550Ex) .................................................................................49
Figure 17: Connecting Radios to the iTM Proxy By Using a Single-Unit Charger (Cradle) Variant 1 ... 50
Figure 18: Connecting Radios to the iTM Proxy By Using a Single-Unit Charger (Cradle) Variant 2 ... 50
Figure 19: Connecting Radios to the iTM Proxy By Using a Multi-Unit Charger (MUC) Variant 1 ........ 51
Figure 20: Connecting Radios to the iTM Proxy By Using a Multi-Unit Charger (MUC) Variant 2 ........ 52
Figure 21: Connecting MTC100 TETRA PDA with a TOM modem to the iTM Proxy By Using a
USB Cable and an Adapter .............................................................................................................. 53
Figure 22: MTM800E, MTM800FuG, and MTM5400/MTM5200 Proxy Connection ..............................54
Figure 23: MTM800 to Proxy Connection ..............................................................................................54
Figure 24: MTM5500 and MTM800FuG ET to Proxy Connection ......................................................... 55
Figure 25: MTM5500 and MTM800FuG ET to Proxy Connection ......................................................... 56
Figure 26: Connecting Radios to iTM in Flashing Mode – Older Radio Models ....................................58
Figure 27: Connecting Mobile Radios to iTM through Control Head Example ...................................... 60
Figure 28: Configure Proxy – Run as service ........................................................................................63
Figure 29: Reboot Required .................................................................................................................. 63
Figure 30: Configure Proxy – Auto Configure PU ..................................................................................64
Figure 31: iTM – Settings ...................................................................................................................... 66
Figure 32: Configure Proxy – Language ................................................................................................67
Figure 33: Configure Proxy – Individually Identified Control Heads ...................................................... 68
Figure 34: Tetra iTM Server Manager ................................................................................................... 69
Figure 35: Tetra iTM Server Manager – LDAP Search ......................................................................... 79

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List of Figures

Figure 36: Manage Protected Parameter .............................................................................................. 82

Figure 37: Configure Proxy – Turn on Auto Update .............................................................................. 94
Figure 38: Configure Proxy – Install update automatically .................................................................... 95

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List of Tables

List of Tables
Table 1: Hardware Validated for iTM Stability ....................................................................................... 20
Table 2: License Partition Overview ...................................................................................................... 41
Table 3: Server Manager – Services ..................................................................................................... 70

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About iTM Administrator's Guide

About iTM Administrator's Guide

The iTM System installation and maintenance information is provided in three user guides and a
class-based training course.
Integrated Terminal Management (iTM) Administrator's Guide, guides you through the iTM system
overview and all procedures of its installation and configuration, as well as all Server operations.
Other user guides:
• Integrated Terminal Management (iTM) Client User Guide
• Integrated Terminal Management (iTM) Proxy User Guide
These user guides present operational procedures and best practices for the most efficient use of iTM
components.
The training course, Integrated Terminal Management course, helps to master operating the iTM
system.
This user guide is intended for the following groups of professionals:
Network administrators
who setup and maintain the iTM Server, the infrastructure, and manage access rights for groups
and users.
Radio configuration operators
who use the iTM Client and the TETRA Customer Programming Software (CPS). The operators
supply software (firmware) and codeplug files upgrades, create and monitor scheduled jobs and
policies through the iTM Client.
Radio technicians
who access and configure the iTM Proxy computers.

What is Covered in Administrator's Guide?

This guide contains the following:
Description
provides an introduction to the iTM system. It contains a short system overview, the system
diagram, the iTM system benefits, and a general upgrade procedure.
Software Installation
provides description for the iTM Server/Client/Proxy software installation process. It includes
hardware requirements and the installation prerequisites.
Configuration
provides information about the initial hardware configuration and the system first time startup.
Server Operation
provides information about managing iTM Server, upgrade procedures, and how to backup and
restore the iTM database.

Related Information

Document Description
Integrated Terminal Management (iTM) Quick Provides an overview of the basic installation
Start Guide and configuration tasks of a brand new iTM in-
stallation.

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About iTM Administrator's Guide

Document Description
Integrated Terminal Management (iTM) Admin- Provides the overall description and theory of
istrator’s Guide the iTM System. It also contains software instal-
lation, configuration, and iTM Server manage-
ment.. It is intended for the network administra-
tors, radio configuration operators and mobile
stations technicians setting up the iTM system.
Integrated Terminal Management (iTM) Client The manual provides operational procedures for
User Guide the iTM Client application.
Integrated Terminal Management (iTM) Proxy The manual provides operational procedures for
User Guide the iTM Proxy application. It describes the pro-
gramming process from the end point perspec-
tive where radios are plugged for programming.
iTM Interfaces Programmer’s Guide The manual describes access to information in
the iTM database, access to information logged
for radio programming operations, and it also
provides a convenient method to import radio
information into iTM.
Customer Programming Software (CPS) Start- The manual provides the information necessary
up User Guide to get a basic understanding of how to use TET-
RA Customer Programming Software (CPS).
The CPS is a PC-based software from Motorola
Solutions that is used to program features into
TETRA terminals to customize their operation.
Integrated Terminal Management Course The training course helps to master operational
skills needed to use the iTM system.
[Link] Open Source Software legal notices can be
found in the file [Link] on
the iTM installation CD.

NOTE: The information in Integrated Terminal Management (iTM) Administrator’s Guide,

Integrated Terminal Management (iTM) Client User Guide and Integrated Terminal
Management (iTM) Proxy User Guide is combined into one online help system.

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Icon Conventions

Icon Conventions
The documentation set is designed to give the reader more visual clues. The following graphic icons
are used throughout the documentation set.
DANGER: The signal word DANGER with the associated safety icon implies information that, if
disregarded, will result in death or serious injury.
WARNING: The signal word WARNING with the associated safety icon implies information that,
if disregarded, could result in death or serious injury, or serious product damage.
CAUTION: The signal word CAUTION with the associated safety icon implies information that,
if disregarded, may result in minor or moderate injury, or serious product damage.
CAUTION: The signal word CAUTION may be used without the safety icon to state potential
damage or injury that is not related to the product.
IMPORTANT: IMPORTANT statements contain information that is crucial to the discussion
at hand, but is not CAUTION or WARNING. There is no warning level associated with the
IMPORTANT statement.
NOTE: NOTICE contains information more important than the surrounding text, such as
exceptions or preconditions. They also refer the reader elsewhere for additional information,
remind the reader how to complete an action (when it is not part of the current procedure,
for instance), or tell the reader where something is on the screen. There is no warning level
associated with a notice.

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Style Conventions

Style Conventions
The following style conventions are used:

Convention Description
Bold This typeface is used for names of, for instance, windows, buttons,
and labels when these names appear on the screen (example: the
Alarms Browser window). When it is clear that we are referring to, for
instance, a button, the name is used alone (example: Click OK).
Monospacing font This typeface is used for words to be typed in exactly as they are
in bold shown in the text (example: In the Address field, type http://
[Link]/).
Monospacing font This typeface is used for messages, prompts, and other text displayed
on the computer screen (example: A new trap destination has
been added).
<Monospacing font This typeface is used with angle brackets as placeholders for a specif-
in bold Italic> ic member of the group that the words represent (example: <router
number>).
NOTE: In sequences to be typed in, the angle brackets
are omitted to avoid confusion whether to include the angle
brackets in the text to be typed.

CAPITAL LETTERS This typeface is used for keyboard keys (example: Press Y, and then
press ENTER).
Italic This typeface is used for citations. A citation usually is the name of a
document or a phrase from another document (example: Dimetra IP
System Overview).
→ An → (arrow pointing right) is used for indicating the menu or tab
structure in instructions on how to select a certain menu item (exam-
ple: File→Save) or a certain sub-tab.

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Description of iTM

Chapter 1

Description of iTM
The Integrated Terminal Management system offers remote scheduling and actioning of radio
programming jobs along with a range of management reporting of job and radio status.
The Description section provides an introduction to the iTM system. It gives a general understanding of
the purpose and use of iTM, and the interaction between iTM devices.

1.1
Benefits of Using iTM
The iTM system is an optimal solution for managing radios. For operators, it provides a centralized
inventory and enables remote programming of the radios. For radio users, it provides a convenient way
of upgrading their radios. The system delivers the following main features:
Remote programming
Radio users can upgrade the radio through the network, by plugging it to a programming station.
Automatic programming
Remote programming operation is automatic. It does not require any actions by the radio user other
than placing their radio into a programming station.
Job readiness notification
Optional notification for radio users when a programming job is ready to be executed.
Job scheduling
Allows iTM to execute jobs only when traffic load on the network is low.
Geographical independence
the provisioning of software and codeplug jobs for radios is carried out in whichever programming
station the radios are docked regardless of location on the customer network.
Jobs on memory sticks
Transporting jobs on memory stick or other portable media to programming stations that are not
connected to the customer network.
Centralized storage and flexible management
Codeplug and software files for all radios are stored on a central server. The files are available
for management operations performed from client computers located anywhere on the corporate
network.
Shared centralized storage for more agencies
User access can be restricted so that members of one agency cannot see or manage radios in
other agencies (license required).
History of configuration changes
Log files store the history of operations performed.
Providing data for inventory management
Radio status information is maintained.
Simple bulk activation of radio features
Enables you to introduce new features to a large number of radios in one action.
Support of new radio programming and ISSI changes to repaired radios
Makes it easy to introduce new radios into the customer fleet.
Hardware-dependent software enablement
Prevents activating features not supported by the hardware of individually read radios.

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Configurable radio attributes

Allows you to customize radio attributes assigned to radios during programming. Configurable
attributes are configured on server side. Each radio can have extra attributes, for example vehicle
number and others. Each of these attributes can be displayed as separate column on radio list. It is
also known as user defined attributes.

1.2
General Remote Radio Programming Process
NOTE: Applicable only for wired programming.

In most cases, the update of radio software (firmware) and/or codeplug follows the steps presented
in the following table. The system performs all these steps, apart from steps 1 and 2. Scheduled
jobs cannot be downloaded for offline execution and are not available on a stand-alone Proxy. In this
example, iTM Proxy is online.

Step Per- Action

formed by
1 iTM Client Creating a job in iTM Client to update one or more radios. The job data is
operator stored on the Server.
2 Radio user Connecting the radio in charging mode to the Proxy with USB cable directly
or through a charging cradle.
3 iTM Proxy Forwarding the unique radio TEI to the iTM Server to identify the radio.
4 iTM Server Querying the database to authenticate and check if there are jobs sched-
uled for that particular radio. If a job is available (created in step 1), sending
a notification and all job data to iTM Proxy.
5 iTM Proxy Restarting the radio and powering it up in flashing mode.
6 iTM Proxy Executing the upgrade of software and/or codeplug.
7 Radio Upgrading. The radio displays an icon during this process.
8 iTM Proxy When the upgrade is complete, restarting the radio again, and powering it
up in charging mode.
9 iTM Proxy Forwarding a confirmation of the upgrade to the Server.
10 iTM Server Logging the successful upgrade in the log file for that particular day. Result:
and Client The radio status changes from Job pending to Ready (after refreshing the
screen).

1.3
System Overview
iTM is a centrally-controlled system with a multi-client/server architecture. It is composed of three main
hardware and software components communicating with each other using an IP network:
• One iTM Server with the Motorola Solutions iTM Server application
• Up to 100 iTM Clients with the Motorola Solutions iTM Client application
• Up to 1000 Proxies with the Motorola Solutions iTM Proxy application
• IPv4 and IPv6
• One optional Email Transmitter.
• One optional iTM Job Processor.

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All iTM Clients and iTM Proxies communicate with the iTM Server.
Figure 1: iTM System Architecture for Wired Connection

Figure 2: iTM System Architecture for Wi-Fi Connection

Full iTM System

The capacity of a full iTM system is:
• Up to 300,000 radios (depending on iTM Server hardware)
• 16 radios programmed simultaneously in iTM Proxy
Single Box iTM System
iTM can run with reduced capacity as a single box system. This means that the iTM Server, Client,
and Proxy are installed on the same PC. In this case, the iTM capacity is the following:
• 2,000 radios
• 12 radios programmed simultaneously
iTM Server
The single, central iTM Server database stores:
• The codeplug for every specified radio.
• Codeplug templates

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• Radio software files for specified radios: one software file per radio type and per software
version
• Information about iTM Proxies
• Information about iTM system users
A codeplug is a configuration file defining all radio and talkgroup settings, including technical
parameters such as display settings, or screen savers.
Codeplug files stored in a database are associated with the TETRA Equipment Identity (TEI)
number unique for every radio.
iTM Wi-Fi OTAP
The iTM Wi-Fi OTAP feature allows wireless upgrade for radio software and configuration over
Wi-Fi connection. Updates able to be done wirelessly includes:
• Firmware
• Configuration
• Languages
• Reading the codeplug
iTM Client
Access to the iTM Server and control over the database is carried out from iTM Clients that are
management centers for the iTM system. The iTM Client allows the network administrator to access
the iTM Server in order to configure the system and provision upgrades. The iTM Client is also
used by radio configuration operators to schedule the programming jobs.
The iTM Client is also used by radio configuration operators to schedule he programming job for
both Wired and Wi-Fi OTAP operation.
iTM Proxy
An iTM Proxy provides the USB programming points. It is a computer that one or more radios
connects to by using USB, either directly or through a battery charging cradle. Proxies are
distributed in different locations to cover the entire radio fleet and provide programming points
to all radios.
As for upgrading mobile radios, for example, mounted in a car, you can use a laptop as an iTM
Proxy. The iTM Proxy does not need to be online to upgrade a radio. You can download jobs and
program the radio offline from the iTM Proxy graphic user interface (GUI) .
The iTM Proxy can run as an application with a GUI or as a service. The GUI allows you to
follow the progress of a job being executed and logged-on users to configure the Proxy. The Proxy
service allows the proxy PC to program radios without a user being logged on to the PC.
Email Transmitter
The Email Transmitter allows iTM to send email notifications to radio users informing them that
a programming job is ready to be executed when the radio is connected to an iTM Proxy. The
transmitter supports SMTP. The Email Transmitter is an optional component in the iTM system, and
is only required if job notification of radio users is used and executed using email.
iTM Job Processor
The iTM Job Processor is an application which allows the construction of Wi-Fi packages used by
Wi-Fi supported radio. Multiple Job Processor is supported. You can configure information about
the location of an Over-The-Air Programming (OTAP) application which is available by graphical
interface. The most important information are:
• Location of Wi-Fi OTAP API
• Number of parallel job execution
• Number of queue size

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• Time interval
NOTE: The Wi-Fi OTAP application will be installed together during the iTM server
installation process.
Log Files
The iTM software stores information about performed tasks in log files. The user can use log files
for debugging purposes and for providing iTM system data to third-party applications (for example
an inventory system).
Access Control
Access to all iTM applications is password protected and restricted for defined users only. With a
license, iTM allows restricting permissions to certain folders and radios on the iTM Server. In this
way, a number of agencies can share an iTM Server without all iTM Client users having access to
radios from all agencies.

1.4
Licensing
The iTM system requires a license to be operational. If no license is available in the system, it is only
possible to perform the following actions:
• License management in iTM Client.
• Online backup in the Server Manager.
When the system is started, load your licenses before using iTM to program and manage radios.
With release 7.0 and the introduction of the new licensing system, license files and entitlements, which
have to be loaded into iTM, are used as means of feature activation. iTM now also supports both online
and offline license activation. In the online mode, iTM communicates directly with the licensing servers
and allows immediate activation. To activate license offline, do not use license file from network drive.
NOTE: To generate an offline package from CPS for iTM, ensure that the imported rpk and
CPS version are compatible with the related release.
iTM supports software-based licenses for:
• System features
- Shared Server with Versatile User Rights
- Enforced Profiles
- ODBC Database View
- Networked Systems
- Radio Authentication (also known as Security Enhancement)
- Radio Programming
- Individually Identified Control Heads
- Extended Agency Partitioning
• Capacity
- Number of radios in the system
- MS Mobility Log Collection (previously known as Policies)
- Number of Proxies
- Job Notifications
- Number of Clients
- PICS policy – several radios that can have the PICS policy assigned

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- Configurable Attributes
- Runtime Log Collection
• Radio features
The iTM licenses support usual license features such as node locking (iTM can run only on hardware
with a specific hardware ID); expiry of licenses (apart from TEI-locked licenses); licenses only valid for
a single iTM version; and so on.
Licenses for enabling radio features can be either site-wide or TEI-locked. Site-wide means that the
licensed features can be enabled on all the radios in your system without any restrictions. TEI-Locked
means that a license is for a specific radio, and such a license can enable features only on the specific
radio. Site-wide and TEI-locked licenses can coexist in the same system.
After reading a radio, iTM collects data on the hardware capabilities of the radio and uses it to
determine if a given feature can be activated. This rule concerns Bluetooth 4.0 and advanced location
services which require appropriate radio hardware components to be operational. Because of this
functionality, unsupported features are not activated. If an unsupported feature is selected because
iTM has no data on the hardware configuration of a given radio, the job including the feature
enablement is failed.

1.5
New in This Release
The following list provides the most important new features and improvements since the last major
release of iTM (Integrated Terminal Management).

iTM 7.8
• Additional permission to allow editing of protected fields under Permission Management.
• Additional permission to assign users to manage of protected parameters from the Manage Users
window.
• Multilingual supports for Job Processor.
• Support for both IPv4 and IPv6 to communicate with the system on iTM Client and iTM Proxy.

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Chapter 2

Installation of iTM Software

The following presents the software installation process for all three iTM applications (iTM Server, iTM
Client, and iTM Proxy).
All iTM applications with user documentation are provided on a single DVD.

2.1
Full iTM Server System Requirements
The following parameters represent the minimum hardware and software requirements for iTM Server.

Hardware Requirements
Hardware for the iTM Server, supporting up to 20,000 radios:
• Intel® Xeon® 2.66 GHz CPU or above
• 4 GB RAM memory or more
• 150 GB free hard disk space or more
• RAID 5 support for data redundancy (optional)
Hardware for the iTM Server, supporting up to 300,000 radios:
• Intel® Xeon® 3.0 GHz CPU or above
• 8 GB RAM memory or more
• 250 GB free hard disk space or more
• RAID 5 support for data redundancy (optional)

Software Requirements
The iTM Server application runs on Microsoft® Windows Server® 2012 R2 or 2016, 64-bit version.
The iTM System configuration is specified in the Administration Guide. To use a system with Wi-Fi
capabilities, Windows Server® 2012 or 2016 is required for Server. Both redistributions are available
only in 64-bit version.

Recommended WLAN AP/Router

The Wireless Local Area Network (WLAN) Access Point (AP) or Router should at the minimum,
support the following specifications:
• IEEE 802.11a, b, g, n, ac
• Operate in either 2.4 GHz or 5 GHz bands
The following are the recommended WLAN AP/Router for use with this feature:
• Cisco AIR-AP1815I-K-K9
• TP-LINK AC1200
• TP-LINK Archer MR200

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2.2
iTM Client, Proxy, and Email Transmitter Full System
Requirements
The following parameters represent the minimum hardware and software requirements for iTM Client,
iTM Proxy, and iTM Email Transmitter.

Hardware Requirements
Hardware for iTM Proxy/Client:
• Intel® Core i3 3.0 GHz or above
• 4 GB RAM memory or more for Microsoft® Windows® 10 (64-bit version)
• 25 GB free hard disk space
• At least one USB communication port for USB 2.0 (only for iTM Proxy)
USB hub and laptop are not supported for multi-programming in the iTM system. Since desktop PCs
and PCI-to-USB card can provide higher stability, they are suggested in such a multi-programming
scenario. Laptops can be used for programming a few radios (2–3), and in particular for programming
mobiles in vehicles. Hardware listed in the following table is validated for iTM stability:

Table 1: Hardware Validated for iTM Stability

Hardware Vendor
PC Dell T3400
PCI2USB card Belkin F5u220-nc USB 2.0 5-port PCI Card

Software Requirements
The iTM Client and iTM Proxy applications run on English, German, Spanish, Portuguese, and
Japanese Microsoft® Windows® 10 (64-bit) operating system.
NOTE: The iTM Client also supports installation on Microsoft Server 2008 and 2012. This is
relevant if you want to run batch operations on the server, for instance, import operations or
export policy data (see further description in iTM Interfaces Programmer's Guide). Such an
installation does not allow editing codeplugs.
Disable standby and hibernate modes for PCs running iTM Proxy. If a PC running iTM Proxy enters
into standby or hibernate mode, Windows may experience Blue Screen at the subsequent startup. This
is related to USB driver issues in Windows. In addition, if the PC enters standby or hibernate mode
during programming of radios (without user input), a programming failure occurs, and there is a risk
that the radios are rendered inoperable, and that they need to be recovered.
iTM Proxy and iTM Client applications use Adobe® Acrobat Reader to run some of the help files. To be
able to display help files, install Adobe® Acrobat Reader.

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2.3
iTM Job Processor System Requirements
The following parameters represent the minimum software requirements for iTM Job Processor.

Software Requirements
The iTM Job Processor application runs on Microsoft® Windows® 10 operating system, 64-bit version,
and iTM Server supported operating system, Windows Server® 2012 or 2016.

2.4
iTM Single Box System Requirements
The following parameters represent the minimum hardware and software requirements for the iTM
system running on one PC.

Hardware Requirements
Hardware for the iTM Single Box System, supporting up to 1000 radios:
• Intel® Core i3 3.0 GHz or above
• 4 GB RAM memory or more
• 100 GB free hard disk space or more

Software Requirements
The iTM Single Box System runs on Microsoft® Windows 10 (64–bit).
You must disable the ability to go into standby and hibernate mode for PCs running iTM Proxy. If a PC
running iTM Proxy enters into standby or hibernate mode, Windows may experience Blue Screen at
the subsequent startup. This is related to USB driver issues in Windows. In addition, if the PC enters
standby or hibernate mode during programming of radios (without user input), a programming failure
occurs, and there is a risk that the radios are rendered inoperable, and that they need to be recovered.
iTM Proxy and iTM Client applications use Adobe® Acrobat Reader to run some of the help files. To be
able to display help files, install Adobe® Acrobat Reader.

2.5
Assigning User Permissions on Hardened Operating Systems
When and where to use:Certain permissions are required on hardened computers to enable the
installation and proper functionality of the Integrated Terminal Management (iTM).

Procedure:
1 Open the Local Security Policy application.
NOTE: Use the Windows search function to locate the application.

2 In Local Security Policy window, open the drop-down list for Local Policies on the left
navigation pane and select User Rights Assignment.
3 Follow step 3a to step 3d to add the user to the following policies on the right navigation pane:
• Back up files and directories
• Debug programs
• Manage auditing and security log
a Right-click on the policy and select Properties.

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b Click on Add User or Group....

c Type in the domain user account and click Check Names. Select the user and click OK.
d Click Apply to apply the changes.
NOTE: Each policy must be configured separately.

4 In the drop-down list for Local Policies on the left navigation pane, select Security Options.
5 Right-click the following policies and select Properties.
• System cryptography: Use FIPS compliant algorithms for encryption, hashing, and
signing
• User Account Control: Only elevate executables that are signed and validated
a Click the Disable option on Local Security Setting.
b Click Apply to apply the changes.
6 Close the Local Security Policy application.
7 Open the Run application.
NOTE: Use the Windows search function to locate the application.

8 Type regedit and click OK.

NOTE: If prompted by User Account Control, click Yes to open the Registry Editor.

The Registry Editor application opens.

9 On the left navigation pane of the Registry Editor, click the drop-down list
for HKEY_LOCAL_MACHINE→SYSTEM→CurrentControlSet→Control→Lsa. Click on
FipsAlgorithmPolicy.
a Double-click on Enabled on the right navigation pane. Ensure that the value data is 0.
b Click OK to close the window.
10 On the left navigation pane of the Registry Editor, click the drop-down list for
HKEY_LOCAL_MACHINE→SOFTWARE→Microsoft→Windows→CurrentVersion→Policies
. Click on System.
a Double-click on ValidateAdminCodeSignatures on the right navigation pane. Ensure that
the value data is 0.
b Click OK to close the window.
c Double-click on EnableUIADesktopToggle on the right navigation pane. Ensure that the
value data is 0.
d Click OK to close the window.
11 Close the Registry Editor application.
12 Open the Services application.
NOTE: Use the Windows search function to locate the application.

13 Right-click on the following services on the right navigation pane and select Properties.
• Remote Procedure Call (RPC)
• DCOM Server Process Launcher

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• RPC Endpoint Mapper

a On the General tab, ensure that:
• Startup type is Automatic, and cannot be changed.
• Service status is Running.
14 Close the Services application.
15 Restart your computer.
Postrequisites:You can now install the Integrated Terminal Management.

2.6
Configuring the Local Time NTP Server
NOTE: This configuration is only required for a system with Wi-Fi setup.

Configuration for the Local Time NTP Server is necessary when Internet access is not available in
Intranet environment.

Procedure:
1 Press Start and type Run to open the Run window. Type [Link] to launch Group Policy
Editor.

2 Under Computer Configurations navigation tree, navigate to Administrative

Templates→System→Windows Time Service→Time Providers.

3 Double-click Enable Window NTP Server and click Enabled. Press OK.

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4 Close the Group Policy Editor Window.

5 Open the Run window and type [Link].
6 In the Services Window navigate to Windows Time and double-click it to launch the Windows
Time Properties (Local Computer). Ensure that Startup type is set to Automatic and
Service Status: Running. If Status is stop or not enabled, select Start.

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7 Select Apply to apply the settings and close the Windows Time Properties (Local Computer)
Window.
To allow incoming Time request connections, the firewall must be set up correctly to allow for such
traffic. Here we will be using the default Windows Defender Firewall with Advance Security.
8 Open the Run window and type [Link]. Alternately you can launch Windows Defender
Firewall with Advance Security from the Windows toolbar.
9 Select Inbound Rules from the left navigation pane and New Rules from the Actions Windows
pane on the left.

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10 In the New Inbound Rule Wizard Window, do the following:

a Rule Type: Click Port option.
b Protocol and Ports: Select UDP for Rule and type 123 for Specific local ports:.

c Action: Select Allow the connection.

d Profile: Select all available applications.

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e Name: Set a name for the policy and description (optional).

In order to test the NTP server functionality to ensure NTP time is working, another secondary
computer must be used to poll the NTP time from the server.
11 On a secondary computer, open the Run window and type CMDto launch the Command Prompt.
12 Type
w32tm /stripchart /computer:<SERVER_IP_ADD> /dataonly /samples:5
where <SERVER_IP_ADD> is the IP address of the NTP server.

If the NTP server is working correctly, the secondary computer will get the returned time offset.
Otherwise it will show an error in the offset. In this case, you will need to recheck the firewall
setting to ensure connection is allowed.

Postrequisites:Update the radio codeplug NTP with the new NTP server IP address.

2.7
Installing iTM One
This procedure describes how to install the iTM One software.
Prerequisites:
• Check if an operating system (OS) is installed and appropriately configured.
• Install Adobe® Acrobat Reader on the destination machine.
• When installing iTM, make sure to be logged in as Administrator.
• Verify the available disk space. 100 GB is the minimum required disk space.

Procedure:
1 Insert the iTM One software DVD into the CD-ROM/DVD drive.
2 If the installer does not start automatically, browse the DVD content and double-click the
[Link] file.
3 Select your preferred language for the InstallShield Wizard.
English, German, Spanish, Portuguese, and Japanese are supported by the installer.
4 Click Next.
5 If Microsoft .NET 4.8 is not installed on the target PC, install Microsoft .NET 4.8.

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After the installation of Microsoft .NET 4.8, you may be asked to reboot the PC. The installer
launches automatically after the reboot and resumes the installation.
6 In the Setup Type window, choose iTM One and click Next.
7 In the License Agreement window, choose I accept the terms of the license agreement and
click Next.
8 Select the destination location folder for the installation files and click Next. Repeat the same for
the following destination location folder installations.
NOTE: You can change the filepath folder for all installations.

9 Click Install to start the installation.

The installation starts. The wizard shows the progress of the installation. iTM Server, iTM Client,
iTM Proxy, iTM Email Transmitter are installed and an initial configuration is performed. After the
installation, a reboot is required.

A single box is installed with the following configuration:

• iTM Proxy is installed as a service.
• Automatic Proxy updates and installation are enabled on iTM Proxy and iTM Server.
• Auto configure PU feature is enabled in iTM Proxy.
• The IP address [Link] is configured as Server address on iTM Proxy and iTM Client.
• The PC hostname is automatically added as the Proxy computer name. In this way, the Proxy is
operational without pre-definition in iTM Client.
• Auto-inclusion of unknown radios for the Proxy is enabled. The destination folder for new radios is
set to the root folder.
• The application language is set to English.
• The iTM Proxy checks for updates every 2 minutes to allow SPU packages to install immediately.
• Backward compatibility support is disabled on the Server.

2.8
iTM Enterprise System Installation Process
This procedure describes how to install the entire iTM system including iTM Server, iTM Client, and
iTM Proxy.
The installation of each iTM component is fully automated. No licensing key for iTM software is
required. You only need to accept the End User License Agreement (EULA) in order to proceed with
the installation wizard steps.
IMPORTANT: To install the software you must log on to the destination machine as
Administrator or an administrator group member.

Prerequisites:
Contact your network administrator to verify if iTM computers are configured on your LAN and to obtain
the IP address or the DNS name assigned to the Server. It is required to configure iTM Clients and
Proxies.
Install Adobe® Acrobat Reader on the iTM Proxy and iTM Client machines.
Ensure that:
• An operating system (OS) is installed and appropriately configured.
• You are able to ping the server PC from the proxy and client PCs.

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• For inbound traffic to the iTM Server, the network firewall does not block the TCP port used by the
iTM software. The default port number for iTM is 8080 but it can be changed manually.
• If the Wi-Fi OTAP feature is in use, then for inbound traffic to the iTM OTAP, the network firewall
does not block the TCP port used by the iTM OTAP software. The default port number for iTM is
8081 but it can be changed manually.
• For outbound traffic from the iTM Server, the server needs to be able to reach all ports from the
dynamic Windows port range on the Client and Proxy PCs. The default dynamic port numbers
range from 49152 to 65535, but the port number can be different depending on the Windows
version, and it can be changed manually.
• Any previous versions of iTM Client and Server are uninstalled. The iTM Proxy application may be
upgraded without uninstalling the previous version.
• You are logged on as Administrator.
NOTE: If you have downloaded your installation package of iTM, make sure you place the
Online Help file in the main installation folder to be able to use the help feature.

Procedure:
1 Install the iTM Server on the iTM Server hardware platform. See Installing iTM Server on page
29.
2 Install the iTM Proxy on the iTM Client/Proxy hardware platform. See Installing iTM Proxy on
page 30.
3 Install the iTM Client on the iTM Client/Proxy hardware platform. See Installing iTM Client on
page 30.
4 Install the Email Transmitter on the iTM Server hardware or other platform, see Installing iTM
Email Transmitter on page 31.
It is optional to install the Email Transmitter. This software is only required if you want to use job
notification of radio users using email.
5 Install the iTM Job Processor on the iTM Server hardware platform. See Installing iTM Job
Processor on page 31.
It is optional to install the iTM Job Processor. This software is only required if you want to use
Wi-Fi Over The Air Programming (OTAP) feature.
Postrequisites:After installing the iTM applications, configure the system before it is ready for use.
See Configuration of iTM on page 33.

2.8.1
Installing iTM Server
This procedure describes how to install the iTM Server software.
Prerequisites:
• Ensure that you are logged on the destination machine as Administrator.
• If your system is a Microsoft Windows Server 2012 R2, it must be updated (ensure that
KB2919442-x64 and KB2919355-x64 are installed).

Procedure:
1 Insert the iTM software DVD into the CD-ROM/DVD drive.
2 Browse the DVD content and double-click the [Link] file.
3 Select your preferred language for the InstallShield Wizard.
4 Follow the instructions in the InstallShield Wizard.

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The language selected applies to the operations log and data export.
Postrequisites:
If your system is a single box system, it should run on standard capacity (enabled by default). If your
system has more than 10 000 radios, you must enable high capacity on the iTM Server. For details,
see Enabling or Disabling High Capacity on page 76.
.

2.8.2
Installing iTM Proxy
This procedure describes how to install the iTM Proxy application.
The iTM Proxy can be installed on an iTM Client PC.
The iTM Proxy installation supports unattended installations also known as Silent Install (see
[Link] for details).
Prerequisites:Ensure you do not run the iTM Proxy and/or Client, and the Motorola Solutions CPS
software at the same time on the same PC. This creates a conflict between the standalone CPS
software and the CPS embedded in the iTM Proxy and /or Client.

Procedure:
1 Insert the iTM software DVD into the CD-ROM/DVD drive.
2 Browse the DVD content and double-click the [Link] file.
When installing iTM on a Microsoft® Windows® 10 operating system, you may encounter a
warning stating An unidentified program wants access to your computer. Click
Allow to proceed.
3 Select your preferred language for the InstallShield Wizard.
4 Follow the instructions in the InstallShield Wizard.
Your selection of iTM Proxy in application or service mode can be changed at any time using the
iTM Proxy GUI.
During the installation, you are asked whether you want to enable or disable auto-configuration
of Programming Units. If you choose to enable auto-configuration, cups are created
automatically, when radios are connected to USB ports, which are not configured. Your selection
of iTM Proxy in auto-configuration or manual configuration mode can be changed at any time
using the iTM Proxy GUI.

2.8.3
Installing iTM Client
This procedure describes how to install the iTM Client application.
Prerequisites:
• Ensure that you do not run the iTM Proxy and/or Client, and the Motorola Solutions CPS software at
the same time on the same PC. This creates a conflict between the standalone CPS software and
the CPS embedded in the iTM Proxy and /or Client.
• If your system is a Microsoft Windows Server 2012 R2, it must be updated (ensure that
KB2919442-x64 and KB2919355-x64 are installed).

Procedure:
1 Insert the iTM software DVD into the CD-ROM/DVD drive.
2 Browse the DVD content and double-click the [Link] file.

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When installing iTM on a Windows® 10 operating system, you may encounter a warning
stating An unidentified program wants access to your computer. Click Allow
to proceed.
3 Select your preferred language for the InstallShield Wizard.
4 Follow the instructions in the InstallShield Wizard.

2.8.4
Installing iTM Email Transmitter
This procedure describes how to install the iTM Email Transmitter application. It is optional to install
the Email Transmitter. This software is only required if you want to use job notification for radio users
via email. It is recommended to install the iTM Email Transmitter on the iTM Server hardware platform,
but it can also be installed on a separate PC. For hardware and software requirements, see Full iTM
Server System Requirements on page 19.
Prerequisites:Ensure you are logged on the destination machine as Administrator.

Procedure:
1 Insert the iTM software DVD into the CD-ROM/DVD drive.
2 Browse the DVD content and double-click the [Link] file.
When installing iTM on a Microsoft® Windows® 10 operating system, you may encounter a
warning stating An unidentified program wants access to your computer. Click
Allow to proceed.
3 Select your preferred language for the InstallShield Wizard.
4 Follow the instructions in the InstallShield Wizard.

2.8.5
Installing iTM Job Processor
The iTM system provides an endpoint used by Wi-Fi-capable devices to contact the fleet management.
This procedure describes how to install the iTM Job Processor software and configure the software for
the Over-The-Air Programming (OTAP) service.
Prerequisites:
• The iTM Job Processor can be installed on any computer with remote access to the iTM Server.
• iTM Job Processor requires the usage of 64-bit architecture operating system that is aligned with
iTM Server supported operating system.
• Ensure you are logged on the destination machine as Administrator.

Procedure:
1 Insert the iTM software DVD into the CD-ROM/DVD drive.
2 Browse the DVD content and double-click the [Link] file.
3 Click Next.
4 In the License Agreement window, choose I accept the terms of the license agreement and
click Next.
5 The default destination location folder for the installation files is listed. Click Next to continue.
NOTE: You can change the filepath folder.

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6 By default, the host address and server port number for OTAP configuration is already listed.
Update if necessary. Click Next.
7 Click Install to start the installation.
The installation starts. The wizard shows the progress of the installation. After the installation, a
reboot is required.

2.9
Removing iTM Software
This procedure describes how to remove an iTM application.
Prerequisites:Log on to the machine as Administrator or Administrator group member to remove
the software.
NOTE: If you are removing the iTM Server, stop the iTM Server first. See Starting or Stopping
the iTM Server on page 72.

Procedure:
Remove the relevant iTM application by using the Microsoft Windows® Control Panel.

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Chapter 3

Configuration of iTM
This part provides information on how to configure the iTM system for optimal performance. It explains
all necessary steps to get your iTM system started.
The iTM system supports both IPv4 and IPv6 communication with the system on iTM Client and iTM
Proxy.

3.1
Getting iTM System Up and Running
This procedure describes how to prepare the iTM system for operation. The iTM system devices
communicate using the Internet Protocol (IP), so IP settings are crucial for the system network
transport. Contact your network administrator to ensure that your devices are connected to a trusted
network, and to obtain the IP address or the DNS name of the Server. Specifying the IP address or
the DNS name in iTM Client is necessary only when installing the iTM system for the first time. If
you are performing a system update or a reinstallation, specifying the IP address or the DNS name
is not necessary. These IP settings or DNS names are kept locally on the computer even if you have
uninstalled a previously installed iTM system.
Prerequisites:Ensure that the following components are installed:
• iTM Server
• iTM Proxy
• iTM Client
• iTM Email Transmitter (only required if job notifications are to be sent to radio users using email).
• iTM Job Processor (only required if you want to use Wi-Fi Over The Air Programming (OTAP)
feature).

Procedure:
1 Starting iTM Server. See Starting or Stopping the iTM Server on page 72.
2 Specify the address/name of the Server in iTM Client. See Starting iTM Client for the First Time
on page 33.
3 Specify the address/name of the Server in iTM Proxy. See Specifying iTM Server Address in
iTM Proxy on page 35.
4 Configure the Email Transmitter. See Configuring iTM Email Transmitter on page 36.
This step is only required if job notifications are to be sent to radio users using email.
5 Specify the configuration for the Job Processor. See Specifying Configuration for iTM Job
Processor on page 38.
This step is only required if you want to use Wi-Fi Over The Air Programming (OTAP) feature.

3.1.1
Starting iTM Client for the First Time
This procedure describes how to specify the address of the Server in iTM Client, load a system license,
and get iTM Client started for the first time after installation. You can set a new IP address anytime.
Prerequisites:Ensure that:

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• iTM Server is installed and started.

• iTM Client is installed.

Procedure:
1 Select Start→All Programs→Motorola→iTMClient→iTMClient.
If the Server IP address has been specified previously, go to step 4. Otherwise go to step 2.

2 Click OK in the Server not found dialog.

3 Type the IP address or the DNS name of the Server, and the server port number. The default
port number is 8080 – you can change it anytime in iTM Client. Click OK in the Settings dialog.
Figure 3: iTM – Settings

4 In the License Information window, click Specify license.

5 Type superuser in both the User Name and the Password fields and click OK in the iTM
Client Login window.
NOTE:
• The user name is case-insensitive, while the password is case-sensitive.
• In Extended Agency Partitioning mode, the agency user must indicate the agency
before the user ID as the user name. Use the format AgencyName\UserName to log
in.
6 In the Manage Licenses window, click Load, and load the relevant system license. See the
Integrated Terminal Management Client User Guide for details on loading licenses.
7 Close the Manage Licenses window.
8 Click OK to close the application.
9 Start iTM Client.

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3.1.2
Specifying iTM Server Address in iTM Proxy
This procedure describes how to specify the Server address in the Proxy and add the Proxy to the list
of authorized Proxies on the Server.
Only Proxies added to the Server can communicate with it.
You can set a new IP address for the Server anytime.
Prerequisites:Ensure that:
• iTM Server, Client, and Proxy are installed
• iTM Server is started.

Procedure:
1 Start iTM Proxy. Select Start→All Programs→Motorola→iTM Proxy→iTM Proxy.
If the Server has been specified previously, the iTM Proxy GUI appears. Otherwise continue to
step 2.

2 Type the iTM Server IP address or DNS name and click OK in the Configure Proxy dialog.
Figure 4: Configure Proxy – Server IP Address

If the proxy PC has not been added to iTM Server, the Proxy Needs Configuration dialog
appears.

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Figure 5: Proxy Needs Configuration Dialog

3 Do the following to add the proxy PC to iTM Server.

a Log on to iTM Client.
b Select Manage→Manage Proxies.
c Click New Proxy in the Manage Proxies dialog.
d Find the Proxy name in a Proxy Needs Configuration dialog (Figure 5: Proxy Needs
Configuration Dialog on page 36).

e In the New Proxy window, type the proxy name in the Proxy Name field and if you want to
automatically include unknown radios, select the Auto Include Radio checkbox and set the
Destination Folder.
f Click OK.
g Close the Manage Proxies dialog.
4 Go back to the Proxy Needs Configuration dialog and click Retry.
5 Log on as superuser.

3.1.3
Configuring iTM Email Transmitter
This procedure describes how to configure the Email Transmitter to be ready for email notification of
radio users when a job has been scheduled. This procedure is only relevant if you wish to send job
notifications to radio users via email.
Prerequisites:Ensure that:
• The Email Transmitter application is installed.
• You have access to the login information for the SMTP email account that is used for sending job
notifications to radio users.
• If the Email Transmitter is not installed on the same hardware as the iTM Server, ensure that the
folder defined for iTM Notification during installation of the Server allows read and write access to
the PC used for the Email Transmitter. The default destination for this folder on the server PC is
C:\Motorola\iTMNotification.

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Procedure:
1 Select Start→All Programs→Motorola→EmailTransmitter→EmailTransmitter to launch the
Email service configuration client.
2 Click Connect to connect the Email service configuration client with the email service.
Figure 6: Email Transmitter – Server Connection

3 Type the account information for the SMTP email account to be used for sending notification
messages to radio users.
Figure 7: Email Transmitter – SMTP Email Account

In the Default subject field, type the text you want to appear as the subject of all email
notifications sent to radio users.
4 Click Notification Folder and browse to the folder defined for iTM Notification during installation
of iTM Server.
Figure 8: Email Transmitter – Notification Folder

The default destination for this folder on the server PC is C:\Motorola\iTMNotification. If

the Email Transmitter is not installed on the same hardware as iTM Server, ensure that the
folder defined for iTM Notification during installation of the Server, allows read and write access
to the PC used for the Email Transmitter.
Use UNC standard paths for the remote shares such as \\Server\Share. Do not use mapped
network drive letters as they are user-specific.
When setting up the Email Transmitter for accessing a remote shared folder, the services that
access the remote folders may need to have the credentials to access the share - this depends
on the network setup. Consult your network administrator for proper setup.
Options 1 or 2 depends on whether you have the remote share on your iTM Server or the iTM
Email Transmitter.
1 Recommended option — Configure your iTM Email Transmitter to have access to a shared
folder on the Server. The shared location needs to have appropriate access rights (Read/
Write/Modify). And in some cases setting credentials may be required to access this folder.
To do, select Start→Settings→Control Panel→Administrative tools→Services. Find the
iTMEmailService process. Right-click it and select Properties and then select the Log
On tab. Select the This Account radio button, and type in the credentials (ensure that
credentials are accepted when you click OK. When finished, restart the service, and test that
it can read the generated notification xml files, and delete them when used.
NOTE: This option is recommended in case the remote PC is down or experiences
network connectivity problems. In such case, the notification messages are created
and stored on the server’s local (shared) folder. They are processed when the Email
Transmitter is able to contact the server. If the second option is chosen, the XML files
cannot be written to the remote folder, and therefore they are lost.

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2 Configure your iTM and Email transmitter to have the share on the PC with the Email
Transmitter, and the Server needs to access the Email Transmitter remote share. The share
needs to have appropriate access rights (Read/Write/Modify). And the iTM Server process
may in some cases need to have credentials set for accessing this folder. To do this in
Windows select Start→Settings→Control Panel→Administrative tools→Services. Find
the Apache Tomcat process. Right-click it and select Properties and then select the Log
On tab. Select the This Account radio button, and type in the credentials (ensure that
credentials are accepted when you click OK). When finished, stop and start the Server, and
test that the Server is able to create files on the remote share on the PC running the iTM
Email Transmitter.
5 Click Logfile Folder to change the destination for the logfile folder, if needed.
Figure 9: Logfile Folder

6 If needed, change the delay settings for sending emails and for error reconnect.
Figure 10: Email Transmitter – Delay Settings

Email send delay is the interval between sending each email. This is set to avoid server
overload.
Reconnect error delay determines the duration that the Email Transmitter waits before retrying
to connect to the SMTP server, if the previous attempt has failed.
7 Ensure that the radio button at Change current state is set to Started, and click Save
Settings.
Postrequisites:To test that the Email Transmitter works appropriately, send a test email and check
that it is received in the expected email inbox.
1 Under Test email configuration, type a test email address and the body text.
2 Click Send test email.
3 Check that the email is received in the expected email inbox.

3.1.4
Specifying Configuration for iTM Job Processor
The iTM Job Processor allows you to configure information about the location of an OTAP application.
The most important information are:
• Location of OTAP API
• Time interval of job assigned
• Temp folder
• Information about service status
Prerequisites:In order to change the port configuration, ensure that OTAP Service in Tetra iTM
Server Manager is running.

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Procedure:
1 Select Start→All Programs→Motorola→iTMJPService→iTMJPService to launch the iTM Job
Processor configuration client.
2 Select the Configuration tab on the left.
3 Update the values as needed.

3.2
Extended Agency Partitioning
Extended Agency Partitioning (EAP) is a system where a single iTM system acts as a central
organization that house several smaller separate iTM systems known as agencies.
The central organization, also known as the top-level organization, is a purely administrative
management level that oversees the entire operation. The top-level organization manages the
following items:

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• The system root folder.

• The system manager users and groups.
• Creation of agencies.
NOTE: The agency root folder is always a child folder of the top-level root folder.

• Radio movement between agencies.

NOTE: Move operation is based on User Visibility. User Rights is used to confirm
movement. For example, radio movement is prohibited during Job Processing. License
capacity in agency is used to allow movement.
• All iTM system licenses, except radio licenses.
• Assign and manage quotas for capacity licenses to the agencies.
• All global Server manager operations, such as:
- Back-up and restore.
- SPU management.
- LDAP integration.
- Configurable attributes and XML radio export.
- Repository clean-up.
NOTE: The windows administrator can also manage these operations.

An agency works as a conventional iTM system, where each agency has their own system
administration to handle the day-to-day management. Each agency is a stand-alone from the other
agencies, sharing, or crossovers is not possible. The agencies manage the following items:
• Folders and radios.
• Folder movement between agencies.
NOTE: User Rights is used to confirm movement. For example, radio movement is
prohibited during Job Processing. There are movement restriction for folder movement. It
is not possible to move folders beyond the agency if one or more of the following conditions
is met:
- A profile which is used as an enforced profile in a folder.
- A radio which has one or more policies assigned.
- A radio which has any state other than New, Ready, or Expired.
- A radio and there are not enough radio licenses in destination agency.
- A radio which is a part of the paired radios and the whole pair is not being moved.
Resolve the conditions manually in order to execute the operation.
• Agency users. A user can only belong to one agency.
• Agency user groups.
• Proxies. Proxies are defined and fully owned by an agency.
• Policies. Policies are specific to agencies and cannot be access by other agencies.
• Enforced profiles.
• Radio firmware. Radio firmware cannot be shared between agencies.
• All radio feature licenses. Licenses cannot be shared between agencies.
Enabling Extended Agency Partitioning allows you to:

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• Separate the management of users and user groups into agencies. This allows different agencies to
create and manage their own users and groups.
• Separate proxies into agencies, allowing each agency to create and update the proxies as required
by the agency.
• Separate the management of subscriber firmware, allowing each agency to load and use separate
firmware versions.
• Separate certain licenses (for example; radio feature licenses) into agencies, allowing each agency
to manage their own licenses.

License Partitioning
The following table provides an overview how licenses are managed.

Table 2: License Partition Overview

License Type License
Global Licenses System License
Shared Server
Extended Agency Partitioning
ODBC Database View
Networked System
Radio Programming
Radio Authentication
Individually Identified Control Head
Configurable Attributes
Clients
Licenses with Quotas Radios
Proxies
Notifications
Mobility Logging
Radio with Pictures
Agency Level Licenses Site-wide Radio Licenses
TEI-Locked Radio Licenses

3.2.1
Enabling and Managing Extended Agency Partitioning
This procedure describe how to enable and manage Extended Agency Partitions (EAP) as the top-
level management using iTM Client.
Prerequisites:Log on to iTM Client.

Procedure:
Enabling EAP.
1 Log on as superuser.

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2 Click Manage→Manage Licenses....

3 In the Manage Licenses window, click Load, and load the EAP system license. See the
Integrated Terminal Management Client User Guide for details on loading licenses.
4 Close the Manage Licenses window.
A system root folder appears on the GUI.

Creating Agencies.
5 Click Folder→New Agency.
NOTE: Selecting New Folder creates an ordinary folder instead of an agency.

In the pop-up window, you can create System Managers and Agencies and assign System root
and Agency View Permission to System Managers.

Managing the resources for agencies.

6 Log on as the system manager.
7 Select an agency.
8 Do one of the following:
• Set the license capacity for the agency from the Manage Licenses window
(Manage→Manage Licenses...).

NOTE: You can check the system license capacity in the Manage Licenses window
of the root folder.
• Specify a system manager as the delegate of agency user by assigning permission.
• Use the context menu or main menu to manage agency level resources:
• Licenses
• Users
• User groups
• Policies
• Software

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• Proxies

NOTE: A proxy can only belong to one agency. You will need to specify the
belonging agency when in EAP mode in iTM Proxy.
Figure 11: Configure Proxy – Specify Agency

• Enter any folder within the agency to manage folder level resources:
• Radios
• Templates
• Profiles
Postrequisites:To manage each agency as an agency user, follow the same procedures as
when the system is a single iTM system. To log on to iTM as an agency user, use the format
AgencyName\UserName as the log in name.

3.2.2
Programming Radio Across Agencies
Enabling this option allows the radio to be programmed by any proxy in the whole iTM system
regardless of the agencies.

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Prerequisites:Launch the Server Manager.

NOTE: This option is only available for a single EAP capable iTM system.

Procedure:
1 In the Server Manager, expand the Extended Agency Partitioning node.
2 Select General.
3 Select the Allow Radio Programming across Agencies check box.
NOTE: This option is disabled by default. When disabled, the radio can only be
programmed by the proxy in the same agency.
Figure 12: Tetra iTM Server Manager – EAP General

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3.3
Radio Connections
Radio programming through the iTM system is performed after connecting the radio to iTM Proxy using
wired connection (USB or a serial port) or Wi-Fi connection.
iTM Proxy automatically installs the relevant drivers when a portable radio is connected for the first
time.
NOTE: As USB communication is sensitive to electrical noise, it is recommended not to
connect or disconnect chargers and USB cables during programming of radios. Specifically,
the USB cables attached to the proxy PC should not be connected and disconnected during
programming as the cables are connected to the radio chargers and through them to the main
power source and thus may cause electrical noise. It is also recommended to keep the proxy
PC properly grounded to minimize electrical noise.
Radios should only be connected and disconnected using the programming pods or the radio
connector on the programming cables, leaving the USB/serial connector on the PC and charger
untouched during programming.
In order to program devices using Wi-Fi Over The Air Programming (OTAP), devices must first be
known by the iTM system. There are two options to achieve this:
• Connect devices with Wi-Fi support to the iTM Proxy using cable and read the codeplug.
• Add new radio manually using iTM Client interface and select Enable OTA programming during
creation. The serial number of the device needs to be typed in manually.

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Figure 13: Create Radio with Wi-Fi OTAP capabilities

• New radios can be added in bulk by importing XML or CSV file. Follow the instructions in Integrated
Terminal Management (iTM) Interfaces Programmer's Guide to add radios in bulk.

3.3.1
Portable Radios Proxy Connection
To program or update a radio, you must establish a connection between the radio and the iTM
(Integrated Terminal Management) Proxy.

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You can connect the radio to the iTM Proxy in one of the following ways:
• Directly, by using a USB cable
• Directly, by using a USB cable and a power supply
• By using a single-unit charger (cradle)
• By using a multi-unit charger
• By using a USB cable and an adapter
Regardless of the connection method, the radio must be turned on when connecting to the Proxy.

Connecting Radios to the iTM Proxy By Using a USB Cable

Figure 14: Connecting Radios to the iTM Proxy By Using a USB Cable
Proxy with the USB port

To the Proxy
USB port

This connection method can be used for the following radios (parentheses contain part numbers of
USB cables):
• MTP810 Ex (PMLN5235)
• MTP850 Ex (PMLN5235)
• MTP3000 (PMKN4129)
• MTP6000 (PMKN4129)
• MXP600 (PMKN4129)
• ST7000 (PMKN4196)
• ST7500 (PMKN4203)
• TPG2200 (PMKN4196)

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Connecting Radios to the iTM Proxy By Using a USB Cable and a Power Supply
Figure 15: Connecting Radios to the iTM Proxy By Using a USB Cable and a Power Supply

This connection method can be used for the following radios (parentheses contain part numbers of
USB cables and power supplies):
• CEP400 (PMKN4026 + NNTN7558A)
• MTP830 (PMKN4026 + NNTN7558A)
• MTH800 (PMKN4026 + NNTN7558A)
• MTP830 FuG (PMKN4026 + NNTN7558A)
• MTP830 S (PMKN4026 + NNTN7558A)
• MTP850 (PMKN4026 + NNTN7558A)
• MTP850 FuG (PMKN4026 + NNTN7558A)
• MTP850 S (PMKN4026 + NNTN7558A)

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Figure 16: Connecting Radios to the iTM Proxy By Using a USB Cable and a Power Supply
(applicable only for MTP8500Ex/MTP8550Ex)

No. Description
1 To the Proxy USB port
2 USB programming cable (PMKN4160_)
3 MTP8500Ex/MTP8550Ex radios inserted into a charger
NOTE: The charger used in this configuration can be either
Multi-Unit Charger (MUC) or Single-Unit Charger (SUC).

The radios are connected to the iTM Proxy from the side connector using the USB programming cable.
To maintain radio power during programming or update, a charger is used.

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Connecting Radios to the iTM Proxy By Using a Single-Unit Charger (Cradle)

Figure 17: Connecting Radios to the iTM Proxy By Using a Single-Unit Charger (Cradle) Variant
1

Figure 18: Connecting Radios to the iTM Proxy By Using a Single-Unit Charger (Cradle) Variant
2
Proxy with the USB port

To the Proxy
USB port

To the charger
mini USB port

Power Outlet

This connection method can be used for the following radios (parentheses contain part numbers of
chargers, USB cables, and power supplies):
• CEP400 (FTN6575 + PMKN4026 + NNTN7558)
• MTP830 (FTN6575 + PMKN4026 + NNTN7558)

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• MTH800 (FTN6306 + PMKN4026 + NNTN7558)

• MTP830 FuG (FTN6575 + PMKN4026 + NNTN7558 or NNTN8241A)
• MTP830 S (FTN6575 + PMKN4026 + NNTN7558 or NNTN8241A)
• MTP850 (FTN6575 + PMKN4026 + NNTN7558)
• MTP850 FuG (FTN6575 + PMKN4026 + NNTN7558 or NNTN8241A)
• MTP850 S (FTN6575 + PMKN4026 + NNTN7558 or NNTN8241A)
• MTP3000 (SKN6371C + NNTN8245/44/46)
• MTP6000 (SKN6371C + NNTN8245/44/46)
• MXP600 (SKN6371C + NNTN8245/44/46)

Connecting Radios to the iTM Proxy By Using a Multi-Unit Charger (MUC)

Figure 19: Connecting Radios to the iTM Proxy By Using a Multi-Unit Charger (MUC) Variant 1

Proxy with the USB port

To the Proxy
USB port

USB Cable(s)

iTM enabled 6-pocket

Radio Charger with USB
Ports

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Figure 20: Connecting Radios to the iTM Proxy By Using a Multi-Unit Charger (MUC) Variant 2

Proxy with the USB port

To the Proxy
USB port

USB Cable(s)

iTM enabled 6-pocket

Radio Charger with USB
Ports

IMPORTANT: Each radio pocket inserted in the multi-unit charger requires an individual USB
cable. For example, a six-pocket iTM multi-unit charger requires six USB cables.

NOTE: For ST7000, it is recommended to use desktop PC and PCI-to-USB card for higher
stability in iTM multi-programming environment. USB hub and laptop are not supported.
This connection method can be used for the following radios (parentheses contain part numbers of
MUCs and USB cables):
• CEP400 (NNTN7724/25/26 + SKN6371C)
• MTP830 (NNTN7724/25/26 + SKN6371C)
• MTH800 (NNTN7730/31/32 + SKN6371C)
• MTP830 FuG (NNTN7724/25/26 + SKN6371C)
• MTP830 S (NNTN7724/25/26 + SKN6371C)
• MTP850 (NNTN7724/25/26 + SKN6371C)
• MTP810 Ex (NNTN8240)
• MTP850 Ex (NNTN8240)
• MTP850 FuG (NNTN7724/25/26 + SKN6371C)
• MTP850 S (NNTN7724/25/26 + SKN6371C)
• MTP3000 (NNTN8145/46/44 + SKN6371C)

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• MTP6000 (NNTN8145/46/44 + SKN6371C)

• MXP600 (NNTN8145/46/44 + SKN6371C)
• ST7000 (PS000216A01)1
• ST7500 (PMPN4370)1
• TPG2200 (PMPN4286/287/305)1

Connecting MTC100 TETRA PDA with a TOM modem to the iTM Proxy By Using
a USB Cable and an Adapter
Figure 21: Connecting MTC100 TETRA PDA with a TOM modem to the iTM Proxy By Using a
USB Cable and an Adapter

3.3.2
Vehicle Mounted Radios Proxy Connection
As MTM800E, MTM800 FuG, and MTM5x00 radios are often vehicle mounted, their connection to the
iTM Proxy differs from that of portable radios. It can be beneficial to use a laptop as a proxy PC.
NOTE: Ethernet versions of mobile radios (MTM5500 and MTM800 FuG ET) utilizes different
proxy connection method according to the radio software version. See MTM5500 and
MTM800FuG ET Ethernet Control Head Proxy Connection on page 55.

[Link]
MTM800E, MTM800FuG, and MTM5400/MTM5200 Proxy Connection
The MTM800E, MTM800FuG, and MTM5400/MTM5200 radios connect through the front GCAI
connector. For databox configuration models, the radio can be connected from the rear connector.
In both cases the radio has to be connected to a power source and turned on.

1 USB cable is not provided.

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Figure 22: MTM800E, MTM800FuG, and MTM5400/MTM5200 Proxy Connection

[Link]
MTM800 Proxy Connection
The MTM800 can be connected directly to the Proxy as shown in the following figure. If the radio
is connected to a junction box installed in the vehicle, the cable can be connected to the box, thus
allowing you to connect the radio to the Proxy without removing it from the vehicle.
Figure 23: MTM800 to Proxy Connection

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[Link]
MTM5500 and MTM800FuG ET Ethernet Control Head Proxy Connection
The MTM5500 and MTM800FuG ET are connected as shown in the figure below. The numbers point
at:
• 1 – iTM Proxy
• 2 – transceiver – MTM800FuG ET
• 3 – primary and secondary control head – MTM5500
Figure 24: MTM5500 and MTM800FuG ET to Proxy Connection
1

IMPORTANT: Each component (transceiver, primary control head, and secondary control
head) is programmed separately.

For Ethernet versions of mobile radios (MTM5500 and MTM800 FuG ET), the radio software version
determines the method of proxy connection:
• For radio software version MR16 and above, connect the radio to the iTM Proxy from the front
connector on the control head.

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• For radio software version older than MR16, connect the radio to the iTM Proxy from the front
connector on the control head and the rear connector of the transceiver.

[Link]
MTM5500 and MTM800FuG ET Multi Radio Control Connection
The MTM5500 and MTM800FuG ET are connected as shown in the figure below. The numbers point
at:
• 1 – iTM Proxy
• 2 – primary and secondary transceiver – MTM800FuG ET
• 3 – control head – MTM5500
Figure 25: MTM5500 and MTM800FuG ET to Proxy Connection
1

IMPORTANT: You can opt to program the multi-transceivers in either way:

• Program the transceivers individually. You do not need to connect the primary transceiver
with the secondary transceiver.
• Connect the primary transceiver and secondary transceiver using a short dedicated ethernet
cable. In this case, the rear USB cable of the transceiver must not be connected to the
proxy.

3.3.3
Connecting Portable Radios to iTM in Flashing Mode
This procedure describes how to connect a radio to iTM in flashing mode.
Prerequisites:Log on to iTM Client.

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Procedure:
1 In case of radio models other than MTP3000, MTP6000 series, and MXP600, disconnect the
charger from the USB cable.
2 Turn off the radio.
3 Connect one end of the USB cable to the Proxy USB port, and the other end to the radio bottom
connector.
4 Turn on the radio in flashing mode:
• Portable radios with a full, numeric keypad and mobile radios with the control head:
simultaneously press and hold for about three seconds the 1+9+POWER keys.
• Portable radios with a limited keypad: simultaneously press and hold for about three seconds
the FUN1+FUN2+POWER keys.
• TCR1000: press and hold for about three seconds the POWER+ENCRYPTION keys.
• TPG2200: press and hold for about three seconds the UP+DOWN+POWER keys.
iTM Proxy detects the radio.
Postrequisites:
To switch the radio back from flashing mode to charging mode, remove the battery and mount it back.

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Figure 26: Connecting Radios to iTM in Flashing Mode – Older Radio Models

OR

3.3.4
Connecting Mobile Radios to iTM in Flashing Mode
This procedure describes how to connect a mobile radio to iTM in flashing mode manually.
Prerequisites:
• Turn off the radio.

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• Ensure that the desktop power supply (12 V DC power source) is connected.
NOTE: A radio in the flashing mode will power off after a time-out period of 15 minutes. Follow
the procedure below to set the radio back into the flashing mode.

When and where to use:

Context for the current task

Procedure:
Perform the following actions:

Option Action
If you use a mobile connect the transceiver rear connector to a PC using a proper
radio without a con- USB cable.
trol head, Step result: The USB alert sound is heard. The radio is ready for
programming when the radio icon appears.

If you use MTM800, connect the transceiver rear connector to a PC using a proper
USB cable.
Step result: The USB alert sound is heard. The radio is ready for
programming when the radio icon appears.

If you use MTM800E, perform the following actions:

MTM5200, MTM5400 a Connect the NGCH Control Head to a PC using a proper GCAI
or MTM800FuG with USB cable.
NGCH control head ,
b Press and hold for about three seconds the 1+9+power keys.
Step result: The USB alert sounds are heard. The transceiver
and the control head are ready for programming when proper
icons appear.

If you use MTM5500 program each component separately (first the control head, then
or MTM800FuG with the transceiver).
RECH and/or TSCH For the control head:
control head(s), a Connect the RECH/TSCH Control Head to the PC using prop-
er USB cable (GCAI-USB for RECH, microUSB for TSCH).
b Press and hold for about three seconds the 1+9+power keys.
Step result: The USB alert sound is heard. The control head is
ready for programming when its icon appears.
For the transceiver:
a Connect the transceiver rear connector to a PC using a proper
USB cable.
Step result: The USB alert sound is heard. The radio is ready for
programming when the radio icon appears.

Postrequisites:To turn off the radio and/or the control head from the flashing mode, right-click the
appropriate icon and select Turn Off Radio.

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[Link]
MTM5500 and MTM800FuG ET Transceiver Installation Configuration
through Control Head
For radio software version MR16 and above, iTM is able to program MTM5500 and MTM800FuG ET
radios in a single operation through the control head USB or GCAI connector.
The following installation configurations are supported:
• Single control head with a single transceiver.
• Single control head with multiple transceivers.
• Multiple control head with a single transceiver.
NOTE: Each control head is programmed separately. Either control head can access the
transceiver, however they are not visible to each other.
The control head can be either Remote Ethernet Control Head (RECH) or Telephone Style Control
Head (TSCH).
Figure 27: Connecting Mobile Radios to iTM through Control Head Example

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3.4
Enabling or Disabling iTM Proxy as Standalone
This procedure describes how to toggle the standalone mode in iTM Proxy (functional without being
connected to the network). You can set up an iTM Proxy to be standalone when the proxy PC is
connected to the network irregularly or not at all. This enables you to export jobs, policies, and users
from an online iTM Proxy to a memory stick or other portable media. These exported jobs, policies, and
users can be imported to the standalone Proxy, and jobs or policies can be executed on the connected
radios. The job or policy status can be exported from the standalone Proxy to the portable media and
imported by an online Proxy so that the iTM Server is updated with the current job and policy status.
Prerequisites:
Log on to the iTM Proxy.
Ensure that you have the Configure proxy permissions.
Ensure that no jobs are downloaded to iTM Proxy.

Procedure:
1 In the iTM Proxy main window, select File→Configure Proxy.
2 Perform one of the following actions:

Option Action
If you wish to enable the standalone mode, select the Works standalone check box.
If you wish to disable the standalone mode, clear the Works standalone check box.

3 Click OK.

3.5
Enabling or Disabling iTM Proxy Without Login
This procedure describes how to toggle the credentials requirement in iTM Proxy.
iTM Proxies can be set up to open without prompting the user for credentials. This option makes it
possible to have many PCs act as iTM Proxies without having to set up a corresponding large number
of Proxy users.
When the iTM Proxy is accessed without the logon password, only the following features are
accessible:
• Execution of jobs or policies for radios that are connected to the Proxy
• Configuring the IP address for the iTM Server
• Accessing the help files
• Logging on to the iTM Proxy
Prerequisites:
Log on to iTM Proxy.
Ensure that you have the Configure proxy permissions.

Procedure:
1 Select File→Configure Proxy.
2 Perform one of the following actions:

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Option Action
If you wish to enable iTM Proxy without log- select the Start without login check box.
in,
If you wish to disable iTM Proxy without clear the Start without login check box.
login,

3 Click OK.
NOTE: If the Start without login check box is not selected, the iTM Proxy remembers
the state it was in before the application was closed:
• If you are logged on before the application is closed, you are prompted for the user
name and password on the restart of the iTM Proxy.
• If you are not logged on before the application was closed, you are not prompted for
the user name and password on the restart of the iTM Proxy.

3.6
Enabling or Disabling iTM Proxy as Service
This procedure describes how to set up an iTM Proxy as a service that starts and runs in the
background when the proxy PC is booted.
iTM Proxy can run as a service on the proxy PC. This setting minimizes the effort required to execute
programming jobs and policies. When running as a service, iTM Proxy can execute programming jobs
and policies for connected radios. To perform other operations, you can open the iTM Proxy GUI. An
iTM Proxy can run as a service with the user logged on or logged off.
iTM Proxy running as a service is indicated by the following icon displayed in the Microsoft Windows

system tray:
The iTM Proxy can be configured to run as a service during installation. If this option was selected
during installation, performing this procedure is not necessary.
Prerequisites:
Log on to iTM Proxy.
Ensure that you have the Configure proxy permissions.
Ensure Start without login is enabled.

Procedure:
1 Select File→Configure Proxy.
2 In the Configure Proxy window, ensure that the Start without login check box is selected.
3 Perform one of the following actions:

Option Action
If you wish to enable iTM Proxy to run as serv- select the Run as service check box.
ice,
If you wish to disable iTM Proxy to run as serv- clear the Run as service check box.
ice,

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Figure 28: Configure Proxy – Run as service

4 Click OK.
5 In the Reboot required window, click OK to reboot the proxy PC.
Figure 29: Reboot Required

After the reboot, iTM Proxy runs as a service.

3.7
Enabling or Disabling iTM Proxy for Auto-Configuration of Cups
This procedure describes how to toggle the auto-configuration mode in iTM Proxy. In this mode, cups
are created automatically, when radios are connected to the iTM Proxy. iTM Proxy can be set up to
create a new cup automatically when a radio is connected to a USB port that is not yet configured.
Prerequisites:
Log on to iTM Proxy.
Ensure that you have the Configure proxy permissions.

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Ensure that no radios are connected to the Proxy.

NOTE: The Touch UI Proxy supports automatic cup configuration only. No toggle is available.

Procedure:
1 Select File→Configure Proxy.
2 Perform one of the following actions:

Option Action
If you wish to enable select the Auto Configure PU check box.
auto-configuration of A New Cup Area is created at the bottom of the iTM Proxy
cups, main window. When a radio is connected to a USB port that is
not yet configured, a new cup is created in this area.

If you wish to disable clear the Auto Configure PU check box.

auto-configuration of This option can be disabled only when the New Cup Area is
cups, empty.

Figure 30: Configure Proxy – Auto Configure PU

3 Click OK.

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3.8
Specifying the iTM Proxy Job Polling Interval
This procedure describes how to set the job polling interval of the iTM Proxy.
When a job polling interval is set, iTM Proxy checks the iTM Server for active jobs and policies
regularly for all connected radios. This action ensures that a job or policy is executed even though the
radio has been connected before the job or policy becomes active.
If a job polling interval is not set, the iTM Proxy checks the iTM Server for active jobs or policies only
when a radio is connected. If a job is created, or scheduled for execution after a radio is connected
to the Proxy, the job is not executed. It is also the case if a radio is connected before the iTM Proxy
application is launched on the proxy PC. Scheduled jobs cannot be downloaded for offline execution
and are not available on a stand-alone Proxy.
Prerequisites:Log on to iTM Proxy and ensure that you have Configure Proxy permissions.

Procedure:
1 Select File→Configure Proxy.
2 From the Polling of Jobs drop-down list, select an interval.
3 Click OK.
NOTE: The job polling interval configured on the iTM Proxy should in general be kept
to a high value to minimize the load on the system from unnecessary polling of the iTM
Server. As a rule of thumb, the average polling rate should be less than one per second.
If the iTM system contains 100 proxies with an average of six radios connected to each
Proxy, in total 600 radios connected, the polling interval should not be lower than 10
minutes (600 seconds). The polling rate should then be set to 15 minutes or higher.

3.9
Changing Language Settings in iTM Client
This procedure describes how to change language settings in the iTM Client application.
English, German, Spanish, Portuguese, and Japanese are the supported languages. By default, iTM
Client uses English as the application language.
Prerequisites:Log on to iTM Client.

Procedure:
1 Select File→Settings.
2 From the Language settings drop-down list, select your preferred language.

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Figure 31: iTM – Settings

3 Click OK.
4 Close the application and relaunch it.

3.10
Changing Language Settings in iTM Proxy
This procedure describes how to change the language in the iTM Proxy application.
English, German, Spanish, Portuguese, and Japanese are the supported languages. By default, iTM
Proxy uses English as the application language.
Prerequisites:
Log on to iTM Proxy.
Ensure that you have the Configure proxy permissions.

Procedure:
1 Select File→Configure Proxy.
2 From the Language drop-down list, select your preferred language.

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Figure 32: Configure Proxy – Language

3 Click OK.
4 Close the application and relaunch it.

3.11
Enabling or Disabling Individually Identified Control Heads
This procedure describes how to enable/disable the Individually Identified Control Heads option.
This option allows for identification of controls heads by their Central Processing Unit Hardware
Identification (CPU Hardware ID) number.
Prerequisites:
Log on to iTM Proxy.
Ensure that you have the Configure proxy permissions.
Ensure that the Individually Identified Control Heads license is activated in the iTM Client.

Procedure:
1 Select File→Configure Proxy.
2 In the Configure Proxy window, perform one of the following actions:

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Option Action
If you wish to enable the Individually Identi- select the Individually Identified Con-
fied Control Heads option, trol Heads check box.
If you wish to disable the Individually Identi- clear the Individually Identified Control
fied Control Heads option, Heads check box.

Figure 33: Configure Proxy – Individually Identified Control Heads

3 To save the changes, click OK.

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iTM Server Operation

Chapter 4

iTM Server Operation

You can perform several operations from the Server level. The services supplied by iTM Server are
accessible from the Server Manager.

4.1
iTM Server Manager
iTM Server Manager integrates various Server-specific commands into a single GUI-based framework.
The GUI can only be accessed from the Server. No remote connection is possible. The Server
Manager also requires Windows administrator privileges to be run and therefore it has no logon utility.
Figure 34: Tetra iTM Server Manager

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iTM Server Manager controls access to individual services preventing initiation of services conflicting
with other running services. This rule applies to services that modify system information, for example
by configuration (writer services). Another type of services do not initiate any change and only display
information (reader services). They share the following dependencies:
• When a writer service is being executed, no other services (reader or writer) can be executed.
• When a reader service is being executed, other reader services can be executed.
Some services require the server to be stopped, while other services require the server to be started.
The services provided by the Server Manager are summarized in the following table.

Table 3: Server Manager – Services

Service Reader/Writer Background Service Server State

(Yes/No)
Starting the Server Writer Yes Off
Stopping the Server Writer Yes On
Backing up the server Reader Yes On
Scheduling job clean- Writer No Off
up
Toggling auto-update Writer No Off
Toggling release Writer No Off
package pre-fetch
Configuring download Writer No Off
settings
Scheduling a backup Writer No On
Changing language Writer No Off
Displaying Server sta-
Reader No On
tistics
Exporting radios to Reader Yes On
XML
Restoring a backup Writer Yes Off
Upgrading the data- Writer Yes Off
base
Cleaning up expired Writer Yes On
jobs
Cleaning up the data- Writer Yes On
base
Loading SPUs Writer Yes Off
Enabling and disa- Writer No Off
bling high capacity
Showing Server ver- Reader No On
sion and SPUs
Enabling and disa- Writer No Off
bling the backward
compatibility mode

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Service Reader/Writer Background Service Server State

(Yes/No)
Switching between Writer No On
online and offline li-
censing mode
Configuring LDAP Writer No On
Changing the Server Writer No Off
Port
Configuring Attribute Writer No On
Types

If a given service runs in the background, it does not block the GUI from any other activity. However, if
any service is running, it is not possible to exit the Server Manager. Server backup is an exception to
the rule and allows exiting the Server Manager when it is running.

4.1.1
Launching the Server Manager
This procedure describes how to start the iTM Server Manager. It can be used to perform a number of
operations, for example, running backups and upgrades.
Prerequisites:Ensure that iTM Server is installed.

Procedure:
Go to Start→All Programs→Motorola→iTM Server→Server Manager.

4.2
Changing Language Settings in Server Manager
The iTM Server Manager allows changing the language used in Server operation logs and radio
export.
NOTE: The Server Manager GUI only supports English – the language settings do not affect
the GUI.

Prerequisites:
Launch the Server Manager.
Stop the Server.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Settings.
3 From the Language drop-down list, select the desired language.
The available options are English, Deutsch (German), Español (Spanish), Português
(Portuguese), and 日本語 (Japanese).

4.3
Viewing Server Statistics
This procedure describes how to view information on the numbers of particular components of the iTM
system.

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Prerequisites:Launch the Server Manager.

Start the Server.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Statistics.
The total numbers of the following items are displayed:
• radios
• folders
• codeplugs
• templates
• profiles

4.4
Viewing Server Status
This procedure describes how to view the status of the Server.
Follow this procedure to obtain information on:
• Server status (Started/Starting/Stopped/Stopping)
• iTM Server version
• SPU versions
• Capacity mode
• Backward compatibility
• Licensing mode
• LDAP mode
• Currently running services
Prerequisites:Launch the Server Manager.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Status.

4.5
Starting or Stopping the iTM Server
This procedure describes how to start or stop the iTM Server using the Server Manager.
The iTM Server application is based on Windows services. These services are installed with the iTM
Server:
• Apache Tomcat service
• PostgreSQL service

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The services are incorporated into the Windows OS. After being installed, they run automatically during
system startup. They control whether the iTM server is started when the PC is rebooted.
NOTE: Once the iTM Server is started, it starts automatically every time the PC is rebooted,
until the server is stopped manually. If the server is manually stopped, the server does not start
automatically with a PC reboot. The iTM server remains stopped until it is manually started.
Prerequisites:
Launch the Server Manager

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Start/Stop.
3 Perform one of the following actions:

Option Action
If you wish to start the Server, click Start.
If you wish to stop the Server, click Stop.

The log and the bar illustrate the progress of the operation.

4.6
Creating Radio Attributes
This procedure describes how to configure radio attributes to be later used in iTM Client when adding a
radio or editing radio properties.
Apart from the default Radio Name and Notes, you can configure additional attributes to customize
individual radio data, for example, the name of a group of radios a given radio belongs to.
This feature requires a license. The license also determines the number of attributes that you can
create.
You can create a drop-down list of values or a free text field to be used for programming in iTM Client.
Prerequisites:
Launch the Server Manager
Start the Server

Procedure:
1 In the Server Manager, click the Configurable Attributes.
2 Click Add.
3 In the Add Configurable Attributes dialog box, in the Configurable Attribute Name field, type
the name of the attribute you wish to create.
4 Perform one or more of the following actions:

Option Action
To have the attribute available on select the Display on status view check box.
Status View in iTM Client,
If you wish to pre-define a list of se- a Select the List of Values (Separated by
lectable values, Commas only) check box.
b Enter values in the box and separate them
with commas.

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Option Action
If you wish to enable free text, clear the List of Values (Separated by Com-
mas only) check box.
If you wish to allow the attributes to select the Allow XML Export check box.
be exported to xml,
If you wish to allow the attributes to select the Allow XML Import check box.
be imported from xml,

These Configurable Attributes are available for selection in iTM Client. Select a radio from the
Radio/Template/Profile window in iTM Client. In the Properties dialog box, click on Configurable
Attributes to see these attributes.

4.6.1
Modifying Radio Attributes
This procedure describes how to modify previously created radio attributes to be later used in iTM
Client during radio programming.
Prerequisites:
Launch the Server Manager
Start the Server

Procedure:
1 In the Server Manager, click the Configurable Attributes Types bullet.
2 Select an existing attribute, and click Modify.
3 Follow the steps described in Creating Radio Attributes on page 73.

4.7
Switching the Licensing Mode Online or Offline
This procedure describes how to switch between online and offline licensing modes. By default, the
licensing mode is set to online.
Prerequisites:Launch the Server Manager.
Start the Server.

Procedure:
1 In the Server Manager, expand the Server node.
2 Go to Status.
The current licensing mode status (Online/Offline) is displayed along with the option to change
it.

3 Perform one of the following actions:

Option Action
To enable the online licens- click Switch to Online.
ing mode, The License Mode must be set to Offline to allow this
action.

To enable the offline licens- click Switch to Offline.

ing mode,

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Option Action
The License Mode must be set to Online to allow this
action.

4.8
Exporting Radios to XML
This procedure describes how to export the radios in the iTM system to an XML file. Follow this
procedure when a list of radios is needed, for example for maintenance purposes. See iTM Interfaces
Programmer’s Guide for information on the XML format.
Prerequisites:
Launch the Server Manager.
Start the Server.

Procedure:
1 In the Server Manager, expand the Tools node.
2 Select Export Radios.
3 Click Export.
The log and bar illustrate the progress of the operation.

4 Optional: To abort the operation click Cancel.

Postrequisites:
Go to the iTMData\Export folder to find a folder named with date and time containing the exported
XML file and a log file. The default destination for this folder is C:\Motorola\iTMData\Export

4.9
Changing the TCP Port for iTM Server
This procedure describes how to configure the TCP port number (server port number) for iTM Server.
Prerequisites:
Launch the Server Manager.
Stop the Server.
IMPORTANT: The TCP port number must be changed to the same value in iTM Client, iTM
Server, and iTM Proxy.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Settings.
A set of options is displayed, including the Port number field.

3 Enter a new port number.

Postrequisites:Restart the Server.

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4.10
Enabling or Disabling High Capacity
This procedure describes how to enable or disable the high capacity mode in iTM Server. Follow this
procedure to fully benefit from the services supplied by iTM, for example, supporting up to 150,000
radios or 2000 Proxies.
Prerequisites:
Launch the Server Manager.
Stop the Server.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Status.
The current capacity status (Standard/High) is displayed along with the option to change it.
3 Perform one the following actions.

Option Action
If you wish to switch the ca- click Enable High Capacity.
pacity to high, The Capacity Setting must be set to Standard to allow
this action.

If you wish to switch the ca- click Disable High Capacity.

pacity to standard, The Capacity Setting must be set to High to allow this
action.

4.11
LDAP Authentication
iTM allows authenticating users with the use of LDAP servers. iTM Server manages the LDAP
integration in the whole system.
For iTM, the most frequently used LDAP-based server is Active Directory, but other databases are also
supported.
Once enabled, Active Directory handles the entire user authentication for iTM, apart from the built-in
superuser account. If the LDAP mode is disabled, the built-in superuser needs to set local passwords
for users who were previously managed by Active Directory.
LDAP only manages user authentication. Other account information, for example, type of account or
permissions, is handled by iTM.
The iTM Server Manager handles activation and configuration of the LDAP protocols.

4.11.1
Enabling or Disabling LDAP
This procedure describes how to enable or disable the LDAP authentication mode. Follow this
procedure to have user passwords managed by an external LDAP server.

Procedure:
Follow one of the following procedures:
• Enabling or Disabling LDAP in the LDAP General GUI on page 77
• Enabling or Disabling LDAP in the Server Status GUI on page 77

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[Link]
Enabling or Disabling LDAP in the LDAP General GUI
This procedure describes how to enable or disable the LDAP mode in the LDAP section of the Server
Manager.
Prerequisites:Launch the Server Manager.
Start the Server.

Procedure:
1 In the Server Manager, expand the LDAP node.
2 Select General.
3 Perform one of the following actions:

Option Action
If you wish to enable the LDAP mode, select the Enable LDAP Mode check box.
If you wish to disable the LDAP mode, clear the Enable LDAP mode check box.

[Link]
Enabling or Disabling LDAP in the Server Status GUI
This procedure describes how to enable or disable the LDAP mode in the Server section of the Server
Manager.
Prerequisites:Launch the Server Manager.
Start the Server.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Status.
The current LDAP status (Enabled/Disabled) is displayed along with the option to change it.
3 Perform one of the following actions:

Option Action
If you wish to enable the click Enable LDAP.
LDAP mode, The LDAP Mode must be set to Disabled to allow this
action.

If you wish to disable the click Disable LDAP.

LDAP mode, The LDAP Mode must be set to Enabled to allow this
action.

4.11.2
Configuring LDAP Connection
This procedure describes how to configure the connection between iTM and an LDAP database.
Prerequisites:
Launch the Server Manager.
Ensure the LDAP mode is enabled.

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Procedure:
1 In the Server Manager, expand the LDAP node.
2 Select General.
3 Specify the name of the LDAP server in the Server IP/Host Name field.
4 Specify the port number in the Port field.
The default port number is 389.
5 Choose the preferred encryption method from the drop down list.
The available options are:
• No encryption
• Use SSL encryption
• Use StartTLS extension
6 Optional: To test the configuration click Test Connection.
If you do not follow this step, the test is performed automatically when you apply the settings
7 Enter the DN of the database in the Base DN field.
The DN defines the scope of LDAP search. You can search for users located under the
specified node and all of its sub-nodes. See the following example of a DN: ou=people,
ou=intranet, dc=mycompany, dc=com
8 Click OK.

4.11.3
Configuring LDAP Authentication
This procedure describes how to configure the authentication in the LDAP mode. The user account you
bind undergoes authorization checking when accessing entries in the database. If no user is bound,
the connection session remains unauthenticated. If there is no access control in the directory, any user
can be bound. Otherwise, bind a user with access to the database.
Prerequisites:
Launch the Server Manager.
Ensure the LDAP mode is enabled.

Procedure:
1 In the Server Manager, expand the LDAP node.
2 Select Authentication.
3 Select the preferred authentication method from the drop down list.
The available options are:
• No Authentication
• Simple Authentication
Selecting No Authentication disables the remaining controls.
4 Enter the DN or the user name of the selected user in the Bind DN or User: field.
5 Enter the password for the user in the Bind Password field.
6 Optional: To test the settings click Test Authentication.
If you do not follow this step, the test is performed automatically when you apply the settings. If
the test is successful, the settings are saved. If the test fails, a message appears asking if you
wish to save the settings.

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7 Click OK.

4.11.4
Configuring LDAP Search Criteria
This procedure describes how to configure the LDAP search performed while managing users in iTM
Client. Follow this procedure to select and add attributes defining the result of an LDAP user search.
Prerequisites:
Launch the Server Manager.
Ensure the LDAP mode is enabled.

Procedure:
1 In the Server Manager, expand the LDAP node.
2 Select Search.
3 To enable the use of any of the pre-defined attributes in the LDAP search, select the desired
check boxes.
Figure 35: Tetra iTM Server Manager – LDAP Search

4 To define additional attributes for an LDAP search, type them in the available attribute boxes
and select the check boxes next to the added attributes.
5 To define the results displayed in the Select LDAP User dialog when adding users in iTM
Client, in the Search Result Display section, specify the following criteria:
• Logon Name
• Display Name (optional)
• Email Address (optional)

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4.11.5
Managing LDAP Certificates
This procedure described how to manage LDAP certificates. You can view, add, remove, or export
certificates in the Server Manager.
Prerequisites:
Launch the Server Manager.
Ensure the LDAP mode is enabled.

Procedure:
1 In the Server Manager, expand the LDAP node.
2 Select Certificate.
A list of added certificates is displayed.
3 You can perform the following actions:

Option Action
If you wish to learn more select it and click View.
about a particular certifi- The following details are available:
cate, • Target organization
• Issuer organization
• Validity
• SHA1 and MD5 fingerprints
• Certificate hierarchy
• Certificate fields
• Field value

If you wish to add a certif- click Add.

icate, A browse dialog appears allowing you to load the file. Dupli-
cates are shown as well but they cannot be added again.

If you wish to remove a select it and click Remove.

certificate,
If you wish to export a select it and click Export. The certificate is exported to a .cer
certificate, file.

4.12
Certificate Signing Request and Installation in iTM System for
OTAP
iTM System requires to be provided by Motorola Certificate in order to run secure connection between
Over-The-Air Programming (OTAP application and Device. In order to receive a Certificate Customer
needs to generate a CSR file from Server Manager Export option and provide it to Motorola Solutions
Contact. Motorola Solutions will provide back proper files to be imported into the iTM System using
Server Manager Import option.
Prerequisites:iTM Server is installed.

Procedure:
1 Launch iTM Server.

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2 Select Certificate under the Over The Air Programming navigation tree.
3 Specify the IP address or FQDN (Fully Qualified Domain Name) of the iTM OTAP host.
NOTE: The system is able to accept multiple IP addresses or FQDNs. Use comma to
separate the multiple IP addresses or FQDNs.

4 Select Generate.
5 Send created file to Motorola Solutions Contact.

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6 Proceed with Manual Certification Enrollment using ServiceNow. Created file is sent back to
Motorola Solutions Contact.
NOTE: Each certification must be confirmed by a Trust person.

7 Select Certificate under the Over The Air Programming navigation tree.
8 Select Import.
The iTM system presents information about the validity and lifespan of the certificates. Certificate
needs to be renewed before expiration.

4.13
Protected Parameter Management
Permission to manage protected parameter are able to assign by users.
Manage Protected Parameter can be used on iTM Client for administrator and users that have
special permission when the feature is enabled on iTM Server.
Figure 36: Manage Protected Parameter

4.14
Cleaning Up the Repository
This procedure describes how to clean up the repository to remove old codeplug versions and policy
executions.
Follow this procedure to specify two criteria which an item must meet to be deleted. Both criteria are
applied simultaneously.
NOTE: The cleanup runs in the background but it should be done when no important and
strenuous tasks are scheduled as it may influence the performance of the server. For large
databases, the cleanup may take up to one hour.
Prerequisites:
Launch the Server Manager.

Procedure:
1 In the Server Manager, expand the Tools node.
2 Select Clean up.

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3 Specify whether you want to clean up codeplugs, policy executions, or both by selecting the
appropriate check boxes.
4 Specify two criteria:
a Specify the age (in number of days) of codeplugs or policy executions to be deleted.
The minimum value for the number of days is 1.
b Specify the number of codeplug versions and policy executions that you want to keep.
The minimum value for the number of codeplug versions and policy executions is 1.
The values do not work independently but are used in conjunction (a codeplug or policy
execution is only deleted if it meets both criteria).
5 Click Cleanup.
The log and the bar illustrate the progress of the operation.

4.15
Scheduling Expired Jobs Purge
This procedure describes how to adjust the time of the cleanup of expired jobs. Expired jobs can no
longer be executed. iTM runs job expiry automatically once per day, but it can be configured.
Prerequisites:Launch the Server Manager.
Stop the Server.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Settings.
3 In the Purge Expired Scheduled Jobs section, select the desired values from the Start the
operation at drop down list.
The available values range from 00 to 23 for hours and from 00 to 59 for minutes.
4 In the Run the operation every parameter, select the desired hour values from the drop-down
list.
The available values range from 1 to 24.
Postrequisites:Start the Server.

4.16
iTM Log Files
iTM collects logs and stores them on the Server.
iTM log files are stored in two folders:
• logs
• operation_logs
Both folders are placed in the iTMData folder on the iTM Server. The default location for this folder is
C:\Motorola\iTMData

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4.16.1
Operations Log
The iTM software logs all radios connected to an iTM Proxy and all radio programming done on an iTM
Proxy. The log files can be used either for debugging purposes or as an entity providing data from the
iTM system to third-party applications (for example an inventory system).
The [Link] file contains information about the jobs executed on the radio(s), such as radio
upgrade, codeplug upload, and radio protection. The file is stored on the iTM Server.
NOTE: The [Link] does not include user operations performed in the iTM Client or
the iTM Proxy.
For details, see the document: iTM Interfaces Programmer's Guide.

4.17
Proxy Backward Compatibility
Backward compatibility refers to a hardware or software system that can use interfaces and data from
earlier generations of the system. For the iTM system, backward compatibility is limited only to iTM
Proxy. Old iTM Clients are not supported, they have to be upgraded at the same time as iTM Server.
When the Proxy Backward Compatibility feature is enabled, current release Proxies and previous
release Proxies can be connected to the Server simultaneously – this allows to gradually update the
whole system without the need to upgrade all Proxies at once. This way the system down-time can be
minimized.
NOTE: Backward compatibility applies only to one previous release: for example, iTM Server
6.2 is backward compatible only with iTM Proxy 6.1. An exception is iTM Server 6.1, which is
compatible with two earlier releases: 6.0.2 and 6.0.
The Proxy Backward Compatibility feature is available only when the user upgrades from the previous
release of the iTM system. The feature does not work if the user tries to enable it on a new system that
has never been upgraded.
When the previous release iTM Proxy communicates with the current release iTM Server, all the
features available in the previous iTM release are moved to the current iTM system. The Server does
not check the job compatibility for the Proxy. It always returns jobs to the Proxy. If the previous release
iTM Proxy gets a job that is not supported (because it has been introduced in the current release of the
iTM system), it fails on the job execution. The compatibility check contains a task type, and policy type.
Since the Proxy Backward Compatibility is only available after the system upgrade, to enable the
feature perform the following actions:
• Back up the old iTM Server and store the backup files in a safe place.
• Uninstall the old iTM Server.
• Install and start the new iTM Server.
• Upgrade iTM Clients to the new version.
• When you start iTM Client for the first time, load the new license.
• Enable compatibility mode. See Enabling or Disabling Backward Compatibility on page 91.

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• Load and upgrade the saved database. See Upgrading the Server Database on page 89.
NOTE: If the system license for the previous release had an expiry date, then the Proxy
Backward Compatibility does not work beyond that date.
An error message pops up if you try to load an RPK and software when the Server runs in
compatibility mode. RPKs and other software can be loaded only when compatibility mode is
disabled.
If the compatibility mode is temporarily turned off and RPKs are loaded, after enabling
compatibility mode again the old Proxies may not work properly anymore. It is recommended
not to switch the compatibility mode off and on to load RPKs. Once turned off and when all
Proxies are upgraded, the compatibility mode should never be turned on again.

4.18
Backup, Restore and Upgrade of iTM
This part provides information on how to back up the iTM system and restore it from backup files. It
also explains all necessary steps to upgrade your iTM system to the most recent release.
The backup and restore procedures apply to the Server only. The Server holds the database.
iTM can be upgraded in two different ways:
Full iTM system upgrade
This includes new features for iTM and may also include support for new radio models and/or radio
software — see Upgrading iTM on page 88. In a full iTM system upgrade, you must schedule
downtime because each of the iTM applications must be taken out of service, the old software must
be removed, and the new software must be installed. For iTM Server, the upgrade also includes
a restoration of a backup, and an upgrade of the database. iTM Proxy can be upgraded without
removing the old software.
Automatic Proxy Update
This installs Service Pack Updates and include support for new radio models and/or radio software.
Update packages can be rolled out by uploading them to the Server and does not require
reinstallation of the iTM applications — see Automatic Proxy Update on page 92. Service Pack
Updates are installed on top of the latest full iTM system upgrade.

4.18.1
Backing Up iTM Server
This procedure describes how to back up iTM Server which keeps the database for the entire iTM
system.
Perform the backup procedures on a regular, scheduled basis to mitigate potential data loss.
Follow this procedure to run a manual backup, if no backup was scheduled. For information on
scheduling, see Scheduling a Backup on page 86.
The backup is run while the Server is on, with no effect on Server operations. However, the capacity is
reduced during the backup. The backed-up data includes the following:
• Radio and folder data
• Configuration data
• The list of defined proxies
• Codeplugs and templates
• Policy data
• Radio Software files

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• License information
Prerequisites:
Launch the Server Manager.
Start the Server

Procedure:
1 In the Server Manager, expand the Database node.
2 Select Backup.
3 To change the default backup file location, perform one of the following actions:
• Type the desired location in the Backup Location.
• Click Browse and navigate to the desired location.
You can click Reset to set the location back to default.
4 From the Number of backups to keep, specify the numbers of stored backup files.
The available values are infinite and range from 1 to 100. The default is set to 5. If the specified
number is exceeded, the oldest backup data is deleted.
5 From the Number of gigabytes to keep, specify the size of the backup repository in gigabyres.
The available values are infinite and range from 1 to 100. If the specified number is exceeded,
the oldest backup data is deleted.
6 Click Backup.
The log and the bar illustrate the progress of the operation.
You have now prepared the data for backup. By default, all necessary data is stored at the
following default location C:\Motorola\iTMData\DataBackup\[CurrentDateFolder]
NOTE: If you have chosen another folder for the iTM Repository, the backup file is saved
at the chosen location.
The Backup Results section of the Backup menu, displays completed backups only for
the current selection of the Backup Location. Changing the location affects the display
of the backup history but it does not affect the backups as such – they are not deleted.
The count of backups is displayed only for the selected location. The number and the
size of the stored backups are applied per location (backups from multiple locations are
not summed up).

[Link]
Scheduling a Backup
This procedure described how to schedule a backup of the Server data to run on regular intervals.
Scheduling a backup is a safe and efficient way of keeping the backup data up-to-date. You can create
several schedules as long as they do not overlap.
Prerequisites:Launch the Server Manager.
Start the Server.

Procedure:
1 In the Server Manager, expand the Database node.
2 Select Schedule.
Previously scheduled backups are displayed in the Scheduled Tasks box.

3 To enable scheduling, select the Enable Automatic Backup Schedule check box.

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4 Perform one of the following actions:

• To create a new schedule, click Add. The Add Task window appears.
• To change an existing schedule, select the schedule and click Modify. The Modify Task
window appears.
5 Specify the Appointment Time.
You can select the desired hour from the drop-down menu.
6 Specify the Recurrence Pattern in one of the following ways:
• To set a daily pattern, select the Daily radio button. Go to step 7.
• To set a weekly pattern, select the Weekly radio button, and select the days of the week on
which you wish the backup to be run. Go to step 9.
• To set a monthly pattern, select the Monthly radio button, and specify the day of every
month on which you wish the backup to be run. Go to step 9.
7 Perform one of the following actions:
Perform this step only if you selected Daily in step 6

Option Action
If you wish to schedule a backup to occur select the Everyday radio button.
every day,
If you wish to schedule a backup to occur select the Every Weekday (From Mon-
only on business days, day to Friday) radio button.

8 Specify the Effective Date box.

9 To apply the settings, click OK.
10 Optional: To delete an existing schedule, select the schedule in the Scheduled tasks box and
click Remove.
A confirmation message is displayed.

4.18.2
Restoring iTM Server
This procedure describes how to restore the previously created backup of iTM Server. Database
restoration is useful after a new iTM Server installation.
Prerequisites:
Launch the Server Manager.
Stop the Server.

Procedure:
1 In the Server Manager, expand the Database node.
2 Select Restore.
3 To specify the location of the restore data, perform one of the following actions:
• Type the desired location in the Source Location box.
• Click Browse and navigate to the desired location.
4 Click Restore.
The log and the bar illustrate the progress of the operation.

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4.18.3
Upgrading iTM
This process describes how to upgrade your existing iTM system to a newer version of the system.
The upgrade to iTM R7.7 is supported from any iTM 7.x release, which also includes any certified SPU
on top of previous versions installation.
NOTE: iTM 7.x has a new license mechanism and jumping over versions 6.x to 7.x requires a
new license. Migration in versions 7.x may require only a re-host of the license to the new Host
ID.
This upgrade must be performed on the Server and all instances of iTM Client and iTM Proxy in the
system.
When upgrading the iTM system, you need to uninstall iTM Server, but iTM Client and iTM Proxy can
be upgraded by replacing the previous installation.
Prerequisites:Ensure that:
• The previous version of iTM is installed.
• You are logged on to the PC as administrator or an administrator group member.

Procedure:
1 Back up of iTM Server and move the backup folder to a safe location. See Backing Up iTM
Server on page 85.
2 Remove iTM Server using Programs and Features. See Removing iTM Software on page 32.
3 Clean up the file system. See Cleaning Up File System on page 88.
4 Install iTM Server. See Installing iTM Server on page 29.
5 Upgrade the database. See Upgrading the Server Database on page 89.
6 Upgrade iTM Proxy. See Upgrading iTM Proxy on page 91.
7 Upgrade iTM Client. See Upgrading iTM Client.
8 Install iTM Email Transmitter. See Installing iTM Email Transmitter on page 31.
This step is only required if you have to use job notification of radio users through email.
9 Configure iTM Email Transmitter. See Configuring iTM Email Transmitter on page 36.
This step is only required if you have to use job notification of radio users through email.
Postrequisites:
IMPORTANT: A user name can be up to 50 characters long. Furthermore, user names of status
view users can only contain characters from the 7–bit ASCII character set – Unicode characters
are not supported. Therefore, you must delete status view users with Unicode characters in
their user name, and new users must be created.
NOTE: For a complete list of upgrade paths for a given release, consult the release notes.

[Link]
Cleaning Up File System
This procedure describes how to completely remove old iTM installation data.
Prerequisites:Ensure iTM is uninstalled.

Procedure:
1 Perform one of the following actions:

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Option Action
If iTM was installed in the delete the following folders:
default location, • C:\Program Files\Motorola\iTMClient
• C:\Program Files\Motorola\iTMServer

If you have selected a dif- navigate to that location and delete the iTMClient and iTM-
ferent location for the in- Server folders.
stallation,

2 Optional: To keep the backup files, rename the C:\Motorola\iTMData folder.

If you have not renamed the folder, it is automatically renamed during a new iTM installation.

[Link]
Upgrading the Server Database
This procedure describes how to upgrade the iTM database. Follow this procedure immediately after
installing a more recent version of the iTM software.
Prerequisites:
• Backup the Server Database.
• Install a new version of the iTM software.
• Launch the Server Manager.
• Stop the Server.

Procedure:
1 In the Server Manager, expand the Database node.
2 Select Upgrade.
3 To specify the location of the restore data, perform one of the following actions:
• Type the desired location in the Backup folder path box.
• Click Browse and navigate to the desired location.
4 Click Upgrade.
a A query dialog Are you sure you want to proceed with this update? appears.
Confirm with Yes.

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b A reminder dialog Have you performed a database backup prior to this

upgrade? appears. Confirm with Yes if database backup has been completed.

The log and the bar illustrate the progress of the operation.

NOTE: Since iTM 7.0, user names are case-insensitive. Hence when upgrading the
database, user names which differ only in letter case are recognized as duplicates. As
the upgrade finishes, if iTM identified any duplicates, a dialog appears allowing you to
change the duplicate user names.
5 If a dialog allowing you to change the duplicate user names appears, perform the following
actions:
a Click in the New Name field next to the duplicate.

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b Enter a new user name.

c Click OK.
If a user name is changed, iTM resets the password for the user to be the same as the new
name.

[Link]
Enabling or Disabling Backward Compatibility
This procedure describes how to enable or disable the backward compatibility mode in iTM Server. By
default, the Proxy software is compatible with the Server software only if both are of the same release.
When the compatibility mode is enabled, the Server also supports one previous release of iTM Proxy.
However, the Client must always be of the same release as the Server which supports it. For more
information on backward compatibility see Proxy Backward Compatibility on page 84
Prerequisites:
Launch the Server Manager.
Stop the Server.
When and where to use:
Use this procedure when you want to enable or disable the backward compatibility mode for the
Server.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Status.
The current backward compatibility status (Enabled/Disabled) is displayed along with the option
to change it.
3 Perform one of the following actions:

Option Action
To enable backward click Enable Backward Compatibility.
compatibility, The Backward Compatibility parameter must be set to Disa-
bled to allow this action.

To disable backward click Disable Backward Compatibility.

compatibility, The Backward Compatibility parameter must be set to Ena-
bled to allow this action.

[Link]
Upgrading iTM Proxy
This procedure describes how to upgrade the iTM Proxy application to a newer version.
iTM Proxy can be upgraded simply by running the installation wizard for iTM Proxy. The wizard detects
the earlier installation and upgrades the application to a new version.
NOTE: Offline jobs downloaded to the Proxy are not upgraded along with the Proxy. Any offline
jobs left in the Proxy are removed by the upgrade.

Prerequisites:Ensure an earlier version of iTM Proxy is installed.

Procedure:
1 Insert the iTM software DVD into the CD-ROM/DVD drive.
2 Browse the DVD content and run the [Link] file.

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3 Follow the instructions in the InstallShield Wizard.

4.18.4
Automatic Proxy Update
With Automatic Proxy Update, you can install Service Pack Updates on iTM Server and Proxy. This
allows iTM to support new radio software releases without going through the full upgrade process.
By loading a Service Pack Update package to the Server, iTM can update the Server database and
distribute the iTM Proxy software (including CPS) automatically to every Proxy installation connected to
the Server.
A Service Pack Update package contains all previous packages released since the last full release of
the iTM system. This means that if three Service Pack Updates have been released for the newest
iTM System release, the third package contains the first two. Consequently, you can install the third
package without having installed the first two packages.
Automatic Proxy Update installs Service Pack Updates only. New features in the iTM system are
released with full iTM releases and require execution of the full upgrade process. See “Upgrade
Process” in Integrated Terminal Management (iTM) Administrator’s Guide.
Service Pack Updates are available for download from Motorola Solutions Online (MOL) and from iTM
Extranet page.

[Link]
Planning Automatic Proxy Update
Before uploading a Service Pack Update package to the Server and making it available to iTM Proxy
installations on the network, you need to consider a number of things.
If your iTM system has standalone proxies, they cannot be updated through Automatic Proxy Update
as they are not connected to the network. Standalone proxy installations must be updated using the
normal upgrade procedure for iTM Proxy, see Upgrading iTM Proxy on page 91. The installation file is
available on Motorola Solutions Online (MOL) along with the Service Pack Update.
The Automatic Proxy Update feature can be configured so that it does not put unwanted strain on the
network bandwidth. On the Server two parameters can be configured to apply to all Proxies that have
Automatic Proxy Update enabled:
Number of simultaneous download sessions
This allows you to control how many Proxies can download the Service Pack Update at the same
time. The default number is 25 simultaneous download sessions
Time of day interval for downloads:
This allows you to define a timeframe within which downloads of Service Pack Updates to iTM
Proxies can be initiated.
For more information, see Configuring Automatic Proxy Update on iTM Server on page 93.
On each Proxy you can configure the following:
Automatic Proxy Update on or off
For each individual Proxy in the iTM system you can turn the feature on or off. When turned on the
Proxy automatically checks the Server every hour for available Service Pack Updates. If an update
is available, it is downloaded. By default the feature is turned on.
Install Service Pack Update automatically
If Automatic Proxy Update is turned on, the Proxy checks for Service Pack Updates every hour and
download the package if one is available. However, you can configure whether the package should
be automatically installed after download. If the Proxy is set not to install the package automatically,
it notifies you about the package when the download completes. This notification allows you to
start the installation. If you choose to postpone the installation, the notification reappears every

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time the Proxy application is started or closed until you install the package. The default value is to
automatically install Service Pack Updates after download.
For more information, see Configuring Automatic Proxy Update on iTM Proxy on page 93.

[Link]
Configuring Automatic Proxy Update on iTM Server
This procedure describes how to configure Automatic Proxy Update on the Server. Follow this
procedure to ensure that the Automatic Proxy Update feature does not put unwanted strain on the
network bandwidth.
Prerequisites:
Launch the Server Manager.
Stop the Server.

Procedure:
1 In the Server Manager, expand the Server node.
2 Select Settings.
3 In the Auto Update parameter, select Yes from the drop down list.
4 To activate pre-fetching release packages, in the Release Package section, select Yes from the
drop down list.
Pre-fetching speeds up job execution by allowing the Server to download the available release
packages in advance, rather than only as part of a job.
5 To specify the number of parallel downloads, in the Downloads section, select the desired
number from the drop down list.
The available values range from 1 to 50.
6 To specify the download intervals, in the Download window parameter, select the desired
values from the Start at and Duration drop down lists.
The available values range from 00 to 23.

[Link]
Configuring Automatic Proxy Update on iTM Proxy
This procedure describes how to enable and configure Automatic Proxy Update on an iTM Proxy
application.
Perform this procedure in the following situations:
• To enable automatic download of Service Pack Updates to iTM Proxy over the network.
• To enable or disable automatic installation of the downloaded Service Pack Updates on iTM Proxy.
Even though a Service Pack Update is available on the Server, it may not be downloaded immediately.
This is because iTM Server allows for specification of a limited number of simultaneous downloads and
downloads only being active within a specified timeframe. See “Configuring Automatic Proxy Update
on iTM Server” in Integrated Terminal Management (iTM) Administrator's Guide.
To make Service Pack Updates available to iTM Proxies, see “Uploading Service Pack Update to iTM
Server” in Integrated Terminal Management (iTM) Administrator's Guide.
Prerequisites:
Log on to iTM Proxy.

Procedure:
1 Select File→Configure Proxy.

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2 Enable Automatic Proxy Update by selecting the Turn on Auto Update check box.
Figure 37: Configure Proxy – Turn on Auto Update

The Proxy now checks the Server every hour for Service Pack Updates. If a Service Pack
Update is available, it is downloaded automatically to the proxy PC, and a prompt notifies you
when it is ready for installation.

3 Perform one of the following actions:

Option Action
If you wish for iTM Proxy to install the Service Pack Up- select the Install update au-
date automatically after download and notify you when tomatically check box.
the installation is completed,
If you wish for iTM Proxy to notify you when a Service clear the Install update au-
Pack Update is downloaded and available for manual tomatically check box.
installation,

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Figure 38: Configure Proxy – Install update automatically

4 To save the changes, click OK.

[Link]
Configuring Automatic Proxy Update on iTM Proxy (Touch UI)
This procedure describes how to enable and configure Automatic Proxy Update on an iTM Proxy
application.
Perform this procedure in the following situations:
• To enable automatic download of Service Pack Updates to iTM Proxy over the network.
• To enable or disable automatic installation of the downloaded Service Pack Updates on iTM Proxy.
Even though a Service Pack Update is available on the Server, it may not be downloaded immediately.
This is because iTM Server allows for specification of a limited number of simultaneous downloads and
downloads only being active within a specified timeframe. See “Configuring Automatic Proxy Update
on iTM Server” in Integrated Terminal Management (iTM) Administrator's Guide.
To make Service Pack Updates available to iTM Proxies, see “Uploading Service Pack Update to iTM
Server” in Integrated Terminal Management (iTM) Administrator's Guide.
Prerequisites:
Log on to iTM Proxy.

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Procedure:
1 In the iTM Proxy main menu, tap Settings.
2 Swipe over to Auto update.
3 Turn on the Auto update setting.
The Proxy now checks the Server every hour for Service Pack Updates. If a Service Pack
Update is available, it is downloaded automatically to the proxy PC, and a prompt notifies you
when it is ready for installation.

4 Perform one of the following actions:

Option Action
If you wish for iTM Proxy to install the Service Pack Up- turn on the Install update
date automatically after download and notify you when automatically setting.
the installation is completed,
If you wish for iTM Proxy to notify you when a Service turn off the Install update
Pack Update is downloaded and available for manual in- automatically setting.
stallation,

5 To save the changes, click OK.

[Link]
Service Pack Update Process
This process describes the high-level steps involved in rolling out a Service Pack Update using
Automatic Proxy Update. Use this process when a new Service Pack Update has been released
to support new radio models and/or radio software. By using Automatic Proxy Update you make it
possible for Proxies to be updated over the network.
Prerequisites:Ensure that:
• The Server is configured to make the package available for download when it does not have a
critical impact on network bandwidth, see Configuring Automatic Proxy Update on iTM Server on
page 93.
• All Proxies that are selected for Automatic Proxy Update have the feature enabled and the
automatic installation has been configured, see Configuring Automatic Proxy Update on iTM Proxy
on page 93.
• As the Server needs to be stopped while uploading the package, ensure that you are performing
this part of the process at a time when you are not impacting critical operations by making the iTM
system unavailable.

Procedure:
1 Download the Service Pack Update package from Motorola Solutions Online (MOL).
2 Check that the Service Pack Update is not already installed in your iTM system. See Viewing
Server Status on page 72.
3 Upload the Service Pack Update package to the Server. See Uploading Service Pack Update to
iTM Server on page 97.
When the upload is successfully completed, the package is available for download to all Proxies
with Automatic Proxy Update enabled. For Proxies that have Automatic Installation disabled,
a prompt appears when the download is completed. This prompt allows the user to install
the package or postpone the installation. This prompt reappears every time the iTM Proxy
application is opened or closed until the package is installed.

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4 Upgrade Proxies that are configured to be standalone or do not have Automatic Proxy Update
enabled. This must be done using the normal iTM Proxy upgrade procedure. See Upgrading iTM
on page 88.
Installation files for iTM Proxy upgrades containing the Service Pack Update are available on
Motorola Solutions Online (MOL) along with the Service Pack Upgrade package to be used with
Automatic Proxy Update.

[Link]
Uploading Service Pack Update to iTM Server
This procedure describes how to upload a Service Pack Update file to the Server. Follow this
procedure when a new Service Pack Update has been released to support new radio models and/or
radio software. An uploaded Service Pack Update can be downloaded to Proxies via the Automatic
Update feature.
Prerequisites:
Launch the Server Manager.
Stop the Server.
Download the Service Pack Update file. Service Pack Updates are released and made accessible from
Motorola Solutions Online (MOL).
Ensure that the SPU has not yet been loaded to the Server (See Viewing Server Status on page 72).

Procedure:
1 In the Server Manager, click the SPU bullet.
2 To specify the location of the SPU to be loaded, perform one of the following actions:
• Type the desired location in the SPU package path box.
• Click Browse and navigate to the desired location.
3 Click Load SPU.
The log and the bar illustrate the progress of the operation.
Postrequisites:Proxies that are either configured to be standalone, or do not have Automatic Proxy
Update enabled need a full upgrade procedure to obtain the Service Pack Update, see Upgrading iTM
Proxy on page 91. The iTM Proxy installation file is available on Motorola Solutions Online (MOL) with
the Service Pack Upgrade package.

[Link]
Viewing Service Pack Updates Installed on iTM Proxy
This procedure describes how to view the Service Pack Updates installed on iTM Proxy.
Prerequisites:
Log on to iTM Proxy.

Procedure:
1 Select Help→About.
A window appears showing the version identification of iTM Proxy and the version identification
of the installed Service Pack Update, if any.
Step example:The version identification for iTM Proxy: <iTM Proxy Version: 7.1>
where:
<iTM Proxy Version: 7.1> is the identification of the latest full iTM system installed.
<Update 2> is the identification of the Service Pack Update installed on the Proxy.

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2 Click OK to close the window.

[Link]
Viewing Service Pack Updates Installed on iTM Proxy (Touch UI)
This procedure describes how to view the Service Pack Updates installed on iTM Proxy.
Prerequisites:Log on to iTM Proxy.

Procedure:
1 In the title bar, tap Help.
2 From the drop-down list, select About.
A window appears showing the version identification of iTM Proxy and the version identification
of the installed Service Pack Update, if any.
Step example:The version identification for iTM Proxy: <iTM Proxy Version: 7.1>
where:
<iTM Proxy Version: 7.1> is the identification of the latest full iTM system installed.
<Update 2> is the identification of the Service Pack Update installed on the Proxy.
3 Click OK to close the window.

[Link]
Manually Checking for Available Service Pack Updates on iTM Proxy
This procedure describes how to manually check if any Service Pack Updates are available for
installation on the Proxy.
Prerequisites:
Log on to iTM Proxy.

Procedure:
Select Help→Check for Updates.
If an update is available a dialog allows you to install it. If not, a dialog tells you that no updates
are currently available.

[Link]
Manually Checking for Available Service Pack Updates on iTM Proxy
(Touch UI)
This procedure describes how to manually check if any Service Pack Updates are available for
installation on the Proxy.
Prerequisites:Log on to iTM Proxy

Procedure:
1 In the title bar, tap Help.
2 From the drop-down list, select Check for Updates.
If an update is available a dialog allows you to install it. If not, a dialog tells you that no updates
are currently available.

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