RISE With SAP, S/4HANA Cloud Private Cloud Edition: Introduction and Onboarding

RISE with SAP, S/4HANA Cloud Private Cloud Edition
Introduction and Onboarding
SAP Customer Engagement Team & Enterprise Cloud Services Team
May 2021
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 1

Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.

Agenda
❖ What is Customer Success for SAP? ❖ Cloud Trust Center
❖ What is RISE with SAP? ❖ Getting Help & RISE Support Structure
❖ Getting Started with RISE ❖ Next Steps

❖ Provisioning Overview
❖ S/4HANA Private Cloud Edition * Q&A chat is open for questions throughout the session
with experts online to answer
❖ Business Networks
❖ Business Technology Platform
❖ Customer Onboarding Form
❖ Setting up your S/4HANA Cloud (Private Cloud
Edition)
❖ SAP Activate for RISE with SAP S/4HANA Cloud,

private edition
❖ Roadmaps, Customer Influence process

What is Customer Success for SAP?

Consistent Engagement Throughout Your Cloud Lifecycle
PROVISION cloud systems GUIDANCE on the services

UNDERSTAND what you have 2 3
flawlessly and invisibly market and SI selection
1 purchased, your business case
and use case
IDENTIFY new business

(Re-) Consider Optimize
10
opportunities, new
processes & new practices EXECUTE upgrade cycles
(Re-) 4 and migration projects
Select flawlessly
Measure
Buying Using
Advocate
Buy &
Renew
COLLABORATE with LEVERAGE best practice
9 user community to 5 content and other
manage change and Identify needs Implement customer experiences
ensure usage
Access to SAP development

6
8 & solution experts
CONNECT with customers in GOVERNANCE best practices
7
your market, industry or use for your project and ongoing
case operations
RISE with SAP: S/4HANA Private Cloud
Edition

Building YOUR Intelligent Enterprise
Comprehensive, intelligent, BUSINESS
NETWORK
customer-specific offering BUSINESS
PROCESS ACROSS ALL
BUSINESS PROCESS
FUNCTIONS
INTELLIGENCE
EXPERIENCE
Offering components APPLICATI
MANAGEMENT
INTELLIGENT INDUSTRY
ONS SUITE CLOUD
SUSTAINABILITY
MANAGEMENTPLATFORM
BUSINESS TECHNOLOGY
Business Process Intelligence TECHNOL
OGY
Process Discovery Reports
Analyze how processes perform, get tailored
SAP Business Technology Platform recommendations, and benchmark against industry
CPEA Credits standards.
SAP Business Network Complement, extend and integrate with SAP, partner, or
Starter Pack third-party solutions using the same data model and ONE Offer
business services as SAP applications.
SAP Readiness Check, Custom ONE Contract
Code Migration App, SAP Learning
Hub
Digitalize collaboration with all of your trading partners. Unmatched TCO
SAP S/4HANA Private Cloud Edition
On Infrastructure Provider of Choice Tools and services from SAP to support your whole journey
that can be augmented by SAP’s strong ecosystem
Optional components
Additional services

Intelligent
ENTERPRISE
Business Process Redesign Technical Migration

BUSINESS TOOLS &
PROCESS NETWORK
SERVICES
INTELLIGENCE
APPLICATIONS
Starting
PLATFORM
Point
Lean
vs.
Complex INFRASTRUCTURE

Business Process Redesign: Business Process Intelligence
The Process Discovery for SAP S/4HANA Transformation will provide tailor-made recommendations based on data extracted from your SAP ERP
system. It will help business decision makers in your company understand the value of moving the current SAP ERP to SAP S/4HANA.
What you can expect?

• Unique insights into your current operational business process performance and functional usage, based on data from your SAP ERP
• Benchmarks to compare your operational business performance and usage to your industry peers
• Specific recommendations for six lines of business and seven end-to-end processes:
SAP S/4HANA functionalities, automation, intelligent technologies, and SAP Fiori apps
• Build your case for SAP S/4HANA and secure business buy-in
• Delivered as Cloud-based interactive solution and as summary report
• Part your RISE contract
How to request your Process Discovery:

•Follow the how-to guide
• Within RISE access to
Want to know more?
Process Discovery* video
•Sample Process Discovery Solution
• Based on YOUR data •Sample Process Discovery Summary
•Presentation
• Your insights •Frequently asked questions
• Benchmarks •Forrester study
• Tailored recommendations Questions?
•Contact our team

Technical Migration: Tools and Service
EMBEDDED Tools & Services ▪ SAP Readiness Check provides

technical guidance on moving to SAP
▪ Included with every subscription S4/HANA. BUSINESS NETWORK
▪ 100% automated
▪ 100% self-service BUSINESS
▪ SAP Custom Code Analyzer PROCESS
▪ Discrete and non-competitive components ACROSS ALL FUNCTIONS
performs checks on the customer’s BUSINESS PROCESS INTELLIGENCE
with Partners’ offerings
custom code, which needs to be EXPERIENCE MANAGEMENT
▪ Readiness Check migrated from their existing SAP
APPLICATIONS INTELLIGENT SUITE INDUSTRY CLOUD
▪ Custom Code Analyzer system to SAP S/4HANA.
▪ Learning Hub (5 seats) SUSTAINABILITY MANAGEMENT
▪ SAP Learning Hub is a platform for TECHNOLOGY BUSINESS TECHNOLOGY PLATFORM

customers and partners to build and
maintain their SAP knowledge and
skills through digital learning.
Want to know more?

• SAP Readiness Check
• Running the Custom Code Analyzer
• Learning Hub Overview
• Learning Hub Getting Started Tutorial
• Learning Hub Onboarding Webinar

Business Networks
The convergence of 3 SAP Networks Ariba Supplier
• SAP Ariba Network: Purchase-to-Pay collaboration Network
• Digitize supplier collaboration by automating Purchase-to-Pay process
• Provide real-time visibility into status of transactions (purchase order, order Procurement Collaboration
confirmation, advance ship notice, goods receipt, invoice, payment) Finance/AP Collaboration
• Ensure compliance and data accuracy through business rules and validations Supply Chain Collaboration
Global > 180 Countries
• SAP Logistics Business Network: Freight collaboration
• Improve efficiency and resiliency in logistics processes through streamlined
freight collaboration and cross-company visibility
• SAP Asset Intelligence Network: Equipment collaboration SAP Business

• Improve asset performance and process efficiency with equipment and
maintenance collaboration Network
One Global SAP Network
Coming together supporting Direct, MRO
Logistics Business Asset Intelligence
• Common Trading Partner Directory
Network and Indirect business Network
• Single Data Model & User Experience
• Enhanced through Open APIs processes
Freight Collaboration Collaborative Asset Mgmt.
OEM’s
Service Components (included in Starter pack)*: Operators
• Network Connectivity: Integrating S4HANA to 3 networks (AN, LBN and Maintenance
AIN) and doing basic configuration to get the system up and running. Repair
• Network Onboarding Services: SAP Business Network team will support
the customer/partner with best-practices and first steps to connect to their For scheduling of the Network kickoff session, please update this
trading partners.
form:
https://app.smartsheet.com/b/form/a16b212d316749598dbda55992c6510d
*Limitations apply
Business Technology Platform
SAP Business Technology Platform (SAP BTP) is our platform that powers customers to become an intelligent enterprise
through integration, extension, and data-to-value from all SAP and third-party application and data assets, while ensuring our
customers’ long-term success through agility, value-creation and continual innovation. BTP use cases, check out SAP Discovery
Center
DATABASE
AND DATABASE ANALYTICS APP DEVELOPMENT INTELLIGENT
MANAGEMENT AND INTEGRATION TECHNOLOGIES
Capture, manage, Analyze all your data to Integrate and extend Data is the fuel propelling
and govern your data accelerate insights and applications – build new intelligent technologies forward
to drive better business transform the data you have ways to access and – optimizing processes, and
outcomes into the answers you need interact with your data igniting innovation
What are Cloud Platform Enterprise Agreement Credits (CPEA)? What BTP Services are Included?
• Cloud credits entitle you to flexible usage of all consumption-based services • A list of BTP CPEA services can be found HERE
• No need to define which services you will use
• Flexibility to turn on/off and switch between services How companies like your are leveraging BTP?
• Service usage is “debited” from the cloud credits. Excess usage (“overage”) is invoiced • Check our customer success cases HERE
• Unused cloud credits expire at the end of the phase and contract year

S/4HANA Private Cloud Edition
Cloud Value
SAP S/4HANA Private Cloud

Designed to provide innovation and cloud value while allowing
customers to retain their investments by converting their existing
systems. Advisory & Application
Implementation Management
Services Services
Innovation
• Full S/4HANA scope including LOB and industry processes, supporting
25 industries
• Code enhancements & code modifications supported
• Expert configuration via full IMG access
SAP S/4HANA
• Operating Expense via subscription-based commercial model Software Technical
• Hyperscaler infrastructure to scale up or down quickly + Support
Private Cloud Managed
Services
Simplicity + +
Infrastructure Management
• Rapid conversion of your existing ERP/ECC environments to
a modern, cloud-based architecture
• Prior ECC and partner solution investments safeguarded
ONE Offer
• CapEX to OpEx with a subscription-based commercial model
• Transformation to a pure SaaS-based landscape at your pace ONE Contract
• Partner add-ons allowed to enhance competitive
differentiation Unmatched TCO
RISE with SAP S/4HANA Private Cloud
Provisioning

RISE with SAP – Provisioning Overview
Starting Start your

Point Project
Contract Contract
Signed start date
Customer SAP Team
S/4HANA Private Cloud Edition ✓ Deliver Customer Checklist (if not received ✓ SAP build and deliver the system
within 5 days of the contract signature the ✓ SAP Project Lead (PL) will coordinate
delivery date will be pushed back) the build phase and deliver the
system by one email
Business Networks ✓ Complete the questionnaire to book the ✓ SAP will schedule an Onboarding
SAP Ariba Network onboarding meeting and plan system set meeting and plan the system set up
SAP Logistics Business Network up. accordantly with your project
SAP Asset Intelligence Network timelines.
Business Technology Platform ✓ Activation email will be send to your ✓ No further actions from SAP but
Administrator with system details and always available to Support.
Super User access
Business Process Redesign ✓ In case you want to use Process ✓ Once you submit the report data,
Business Process Intelligence Discovery Report, follow the how-to guide SAP will provide you the full report.
Technical Migration ✓ SAP Readiness Check and SAP

SAP Readiness Check Customer Code Analyzer are self-service ✓ No further actions from SAP but
SAP Custom Code Analyzer and available to you. always available to Support.
SAP Learning Hub ✓ Receive activation email for LH
Private Cloud Service
The importance of technical data for system builds (Checklist/Online Onboarding Form)
Required information before SAP can begin the installation of your systems:
✓ Installation number ✓ Network connectivity Options

✓ S-user ID for SAP to utilize ✓ DNS Configuration
✓ Time Zone ✓ Interfaces
✓ Languages ✓ Load Balancers & Certificates
✓ SAP SID’s, Clients, Planned Downtime ✓ IaaS, WTS, and Third-Party Products
✓ Data Services Repositories ✓ Customer Contact Information
✓ HANA SDS and SDI
✓ Internet Protocol (IP) Range
This form and instructions for completing it will be sent to

you in a subsequent email from your RISE Cloud Architect.
*In case you need more details please refer to the necessary topic into the document or/and
engage your SAP Cloud Architect & Advisor
SAP Universal ID and S-user ID: Portal Roles & Authorizations
On the SAP Support Portal, you can manage user IDs for your company. Assign authorizations and specify customer or
installation numbers for access. (You will require the authorizations of administrator)
SAP Universal ID is a unified account across SAP

sites that puts YOU in control by allowing you to link all
your existing S/P-user ID(s), allowing you to switch
between them as needed.
When Do You Need the Super Administrator User?

• To maintain other S-users
• To download installation media
• To request license keys
• To maintain landscape systems
• To maintain remote connections
System ID (SID)
What is a System ID (SID)?
Each system in your HANA Enterprise Cloud landscape will have a System Identifier (SID). We will set up your systems
based on the SIDs that you would like to have. Each SID must be unique and cannot be repeated in your landscape in
the HANA Enterprise Cloud.
Example:
SAP Solution Tier SAP SID/ Clients Planned downtime Financially
SID for (for ABAP window Relevant
HANA Greenfield) (SLA)
System DB
SAP S/4HANA DEV DEV 100 e.g. First Tuesday each month
06:00 – 10:00 CET
QAS QAS 100, 110
PRD PRD 100 e.g. Second Saturday each Y
month 00:00 – 04:00 CET
The following SIDs are reserved and cannot be used for any solutions (ABAP, JAVA, WD and others), you may also use numbers (0-1) at the
SIDs, but the first symbol must be always a letter (e.g. E56):
ADD ADM ALL AMD AND ANY ARE ASC AUX AVG BIN BIT CDC COM CON DAA DAC DAZ DBA DBM DBO DTD END EPS EXE FOR GET GID IBM INT KEY
LOG LPT LIB MAP MAX MEM MIG MIN MON NET NIX NOT NUL OFF OLD OMS OUT PAD* PRN RAW REF ROW SAP SET SGA SHG SID SLD SQL SUM SYS
TMP TOP TRC UID USE USR VAR

SAP Activate for RISE with SAP S/4HANA
Cloud, private edition

SAP Activate for RISE with SAP S/4HANA Cloud, private edition
The Road to SAP S/4HANA with SAP Activate
The SAP Activate implementation Methodology roadmap will guide the implementation team through a SAP S/4HANA Cloud, private edition
implementation (The content can be found here) . It includes:
• Two implementation scenarios: New implementation and System Conversion.

• Tasks and accelerator to support the above implementation scenarios.
• Tasks and accelerators that reflect the latest SAP S/4HANA 2020 solution.
• Custom Code Analyzer tasks and accelerators.
• Guidance to follow Fit-to-Standard activities.
• Guidance to help with the SAP S/4HANA Readiness Check.
• Introduction to Cloud ALM. See tasks Review Overview Documentation and Self-Enable on Cloud ALM.

For more details see the Service Description Guide
SAP Enterprise Support Guides

SAP Enterprise Support Guides
Accelerate your Move to SAP S/4HANA
• A proposed goals-based engagement plan tailored to support your SAP S/4HANA project
• Planned engagement points during your project life cycle
• Journey checks to guide you in the right direction at each stage of your SAP S/4HANA project
Join the SAP S/4HANA Movement to SAP Enterprise Support guides simplifies SAP Enterprise Support guides supports
unlock the value of the Age of Intelligence the Move to SAP S/4HANA for Enterprise you from Prepare Phase to Go-Live in your
Support customers SAP S/4HANA project
SAP Enterprise Support Guides at a Glance:
Go
Live
Discover Prepare Explore Realize Deploy
Explore
Collaboration and Support through the SAP Enterprise Support Value Maps (e.g. SAP S/4HANA)
Want to know more? Go to https://support.sap.com/enterprisesupport-guides
Source: Join the SAP S/4HANA Movement: Unlock the value of the age of intelligence

RISE with SAP Onboarding Resource Center

RISE with SAP - Onboarding Resource Center

Roadmaps

SAP S/4HANA - Roadmap Explorer

Cloud Trust Center

SAP Cloud Trust Center
https://www.sap.com/about/cloud-trust-center.html

Customer Influence

SAP Customer Influence Portal
Link to Customer Influence Portal

SAP Support Portal

SAP Support Portal
https://support.sap.com

SAP Support Portal
SAP ONE Support Launchpad
The SAP ONE Support Launchpad provides access to task-driven support resources in an intuitive interface. By using
customizable role profiles, it displays only the relevant applications and insights to you.
The private managed cloud Customer Dashboard is a view in the SAP One Support Launchpad. The SAP One
Support Launchpad comprises a set of tools provided by SAP to all customers and is part of the SAP One Support
Portal.
VIDEO - SAP ONE Support Launchpad Explained

SAP Support Portal
SAP for Me https://me.sap.com/

SAP Enterprise Support
Values and Benefits

Values and benefits on SAP Enterprise Support
SAP Notes and support for your knowledge and troubleshoot
SAP Enterprise Support
Regardless of the way in which your landscape is deployed, the SAP Enterprise Support offering gives you the
proactive support you need to succeed. By addressing the complex business challenges of today with clear
engagement plans including jointly established goals, we help you secure existing investments, optimize operations,
and take advantage of the latest SAP innovations. More than helping you solve problems; we act like a business partner
that proactively works with you to help you realize your business goals.
Search for SAP Notes

The SAP Support Knowledge Base Search, found in the SAP ONE Support Launchpad, allows you to search a variety of
repositories; including SAP Notes, SAP Knowledge Base Articles (KBAs), SAP Community content, and more.
SAP Notes & SAP Knowledge Base Articles
The Expert Search in the My SAP Notes & KBAs application lets you retrieve SAP Notes and SAP Knowledge Base
Articles based on advanced selection criteria and save these queries for future use.

Values and benefits on SAP Enterprise Support
Help portal
SAP HELP is a portal where you can find the documentation of SAP solutions in the current versions in
maintenance support. Direct access https://help.sap.com/viewer/index
Direct access https://help.sap.com/

Ticketing Process

Ticketing process
Incidents (Infrastructure/Product)
Reactive Support
Incident  Process to solve dysfunctions, restore normal service operation as quickly as possible and
minimize the adverse impact on business operations
Management  Analysis and resolution of systems interruptions
SAP Note 560499 Global Support Customer Interaction: Telephone/e-mail

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
SAP Note 1339209 Best practices for creating an incident on the SAP Support39Portal
Ticketing process
Priority
Priority Classification
24 X 7 attention, including weekends
Business Impact required with turnover to other regions as
• Production system is down needed.
• Critical production core business process Very High Incidents (P1) Requires 24 x 7 contact on customer
is down or severely impacted side as well.
• Imminent Go Live endangered Messages must be entered in
English
• Normal business transactions severely Message is worked during normal

High Incidents (P2)
affected working hours of the processor
• Potential for pending Go Live to be assigned
seriously impacted
Medium Incidents
(Default Priority)
Further interesting Notes related to incidents

See SAP Note 67739 for incident priorities.
Low Incidents See SAP Note 1281633 for incident acceleration.
See SAP Note 90835 for incident escalation.

Next steps on your private cloud service
And other SAP links & services

RISE with SAP S/4HANA Cloud private edition Service
Recommended customer roles for a successful project
Implementation ▪ Manages the project for Implementation of the SAP software from customer side
▪ Is the contact person for all application changes during implementation.
Project Manager ▪ Responsible to maintain the project scope
▪
Customer
SAP Support User Management

▪ Basic knowledge on SAP Solutions from technical side
▪ Fundamental knowledge as ABAP Consultant.
Applications SAP ▪ Basic knowledge in ABAP Technologies
Basis Lead ▪ Understanding of Performance Tuning and Database Updates.
▪ Functional understanding of one or more functional modules (FI, CO, MM, SD) Is a plus.
▪ Basic Network knowledge
▪ Primary point of contact for ongoing service and support requirements of the customer.
▪ Ensures Customer point of contact for SAP implementation project.
▪ Manages the execution of customer tasks within contract.
IT Manager ▪ Communicates with SAP Enterprise Cloud Services team to ensure success of project
and system operations.

Cloud Private Edition Service
SAP main roles in the implementation Project
▪ Primary points of contact for ongoing service and support requirements of the customer related to SAP
S/4HANA Cloud
▪ Ensures regular operations and support alignment with the customer throughout the duration of the SAP
S/4HANA Cloud contract.
▪ Contract administration and operational change management.
SAP
▪ Escalation Management during operational run phase.

SAP Enterprise ▪ Act as a trusted partner in the safeguarding and optimization of customer‘s investments into SAP
Cloud Services Team Enterprise Cloud Service.
▪ Governs customer relationship management from a technical perspective, while advocating for the
customer and enriched customer experience.
▪ Provide quality services to satisfy customer needs and resolving technical complexities throughout their
entire lifecycle.
▪ Other Technical Managed Services already included in the Roles & Responsibilities document
The SAP S/4HANA Cloud kickoff will cover the following topics
➢ Introduction
➢ Welcome & Key Enterprise Cloud Services Contacts
➢
➢
Customer Expectations & Responsibilities
Explanation of Roles & Responsibilities document and specifically point out the
CIC Contact for your support
document content
➢ Services explanation
➢ System Landscape Scope & Readiness Timeline
➢ Contract review
➢ SAP Enterprise Cloud Services Global Support and Channels
The RISE with SAP S/4HANA Cloud, private edition Roles and
Responsibilities document is available in the SAP Product
Policies website here
RISE with SAP – SAP Enterprise Cloud Services - Launch Advisors
Safeguarding the journey to the intelligent enterprise
Value Proposition
• A point of contact for any SAP Enterprise Cloud Services related topics during
planning, preparation and transition to operation phases, clarifying responsibilities and
ensuring integrated project governance
• Address customer’s SAP Enterprise Cloud Services requirements by providing end-

to-end support with a global overview, and by coordinating activities to speed up the
resolution of issues.
• Join project workshops and meetings to provide a continuous SAP Enterprise Cloud
Services presence, to accelerate project decisions through knowledge and advice,
and facilitate interaction with the SAP Enterprise Cloud Services organisation
Positioning To ensure a seamless delivery: Engagement Options:
• Customer request the service  Establishing a strategic relationship with • When it is necessary to support critical activities
the customer, Global Service Sales that require attention in the short and medium
• Net-new Customers to SAP Partners (GSSP), Hyper-scalers and other term. With the flexibility of assigning the days
stakeholders required to meet the needs requested by the
• Complex Greenfield or Brownfield migrations client prior to a situation analysis.
 With focus on project milestones to drive
• Multiple stakeholders and tight time lines outcomes • When the client has needs that require support
with a defined scope, that address issues to be
 For quick resolution of challenges and resolved with a recurring approach, a packaged
avoiding project risks scenario with defined activities and deliverables
can be used.
To request this Service please contact your sales executive
Other SAP Portals
www.sap.com – SAP open portal https://developers.sap.com/ - Portal forum for developers
http://www.sapterm.com/ - Terminology Portal https://community.sap.com/ - Community Portal

Thank you.
Contact information:
RISE Customer Engagement Team: engage-rise@sap.com

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RISE with SAP, S/4HANA Cloud Private Cloud Edition

Introduction and Onboarding

SAP Customer Engagement Team & Enterprise Cloud Services Team

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 1

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2

❖ What is Customer Success for SAP? ❖ Cloud Trust Center

❖ Getting Started with RISE ❖ Next Steps

❖ SAP Activate for RISE with SAP S/4HANA Cloud,

❖ Roadmaps, Customer Influence process

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4

PROVISION cloud systems GUIDANCE on the services

IDENTIFY new business

Access to SAP development

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7

Business Process Redesign Technical Migration

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

What you can expect?

How to request your Process Discovery:

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

EMBEDDED Tools & Services ▪ SAP Readiness Check provides

▪ SAP Learning Hub is a platform for TECHNOLOGY BUSINESS TECHNOLOGY PLATFORM

Want to know more?

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10

• SAP Asset Intelligence Network: Equipment collaboration SAP Business

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12

SAP S/4HANA Private Cloud

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14

Starting Start your

Technical Migration ✓ SAP Readiness Check and SAP

✓ Installation number ✓ Network connectivity Options

This form and instructions for completing it will be sent to

SAP Universal ID is a unified account across SAP

When Do You Need the Super Administrator User?

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 18

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 19

• Two implementation scenarios: New implementation and System Conversion.

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 20

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 21

SAP Enterprise Support Guides at a Glance:

Want to know more? Go to https://support.sap.com/enterprisesupport-guides

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 22

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 23

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 24

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 25

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 26

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 27

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 28

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 29

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 30

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 31

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 32

VIDEO - SAP ONE Support Launchpad Explained

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 33

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 34

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 35

Search for SAP Notes

SAP Notes & SAP Knowledge Base Articles

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 36

Direct access https://help.sap.com/

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 38

Further interesting Notes related to incidents