Service mode functions

Boot-up key sequences

Use boot-up key sequences to accomplish the following service functions:

● Select language.

● Cold reset. A cold reset unlocks menus that have been previously locked and sets all control
panel menu items (including EIO settings) back to the factory defaults. However, it does not
clear the values in the SERVICE menu (such as the serial number and page counts).

NOTE: Before performing a cold reset, print a configuration page. Use the information on the
configuration page to reset any customer-set device configuration values that the cold reset
procedure changes.

● Embedded LAN enable.

● Embedded LAN disable.

● Initialize disks.

CAUTION: A hard-disk initialization erases and reformats the device hard disk. Perform a
hard-disk initialization only if an error code on the control panel indicates a disk error. Always try
initializing the hard disk before replacing it.

NOTE: Before performing a hard-disk initialization, print a configuration page. Use the
information on the configuration page to reset any customer-set device configuration values that
the hard-disk initialization procedure changes.

● Skip disk-load. When the power is turned on the device begins the power-on sequence. By
performing a skip disk-load, you can cause the device to resume the power-on sequence but
not to recognize the hard disk. This can be helpful in isolating hard-disk errors.

● NVRAM init.

CAUTION: Initializing the NVRAM resets the event log, the page counts, and embedded EIO
and resets service menu values to factory defaults. NVRAM initialization does not reset the
model number, serial number, service ID (born-on date), usage data, or the error log.

Use the service menu to restore the page counts. Also reconfigure any computers that print to
this device so that the computers can recognize the device. Initialize the NVRAM only when
absolutely necessary. In most situations, use a cold reset rather than a NVRAM initialization to
reset device settings and retain the values in the service menu.

NOTE: Before performing a NVRAM initialization, print a configuration page. Use the
information on the configuration page to reset any customer-set device configuration values that
the NVRAM initialization procedure changes. Take special note of the total page count and
maintenance count.

● Skip calibration.

ENWW Service mode functions 247

Low-level boot-up key sequence for selecting a language, performing a cold reset,
and enabling and disabling embedded LAN
1. Turn off the device.

2. Turn on the device.

3. When the control-panel display shows that the device has begun to count the memory, press
and hold the 6 key.

4. When the LED lights turn on, release the 6 key.

5. Use the 3 and 9 keys to scroll through the options (select language, cold reset, embedded LAN
enable, and embedded LAN disable) and then press the 6 key to select the option you want.

The device continues the power-on sequence.

Medium-level boot-up key sequence for initializing disks

1. Turn off the device.

2. Turn on the device.

3. When the control-panel display shows that the device has begun to count the memory, press
and hold the Start key.

4. When the LED lights turn on, release the Start key.

NOTE: Initialize disks is the only option available when using the medium-level boot-up key
sequence.

5. Press the 6 key to select Initialize disks.

The device continues the power-on sequence.

High-level boot-up key sequence for NVRAM initialization and skipping disk-load and
calibration
1. Turn off the device.

2. Turn on the device.

3. When the control-panel display shows that the device has begun to count the memory, press
and hold the 9 key.

4. When the LED lights turn on, release the 9 key.

5. Press the 3 key, and then press the Start key.

6. Use the 3 and 9 keys to scroll through the options (skip disk-load, NVRAM init and skip
calibration) and then press the 6 key to select the option you want.

The device continues the power-on sequence.

248 Chapter 6 Troubleshooting ENWW