MAHENDRA M

Manual Test Engineer

Contact No: +91-7842703231
Email Id:mmarthala1994 @gmail.com

Professional Summary:

• 3.2 years of IT experience, having Manual testing experience in Telecom domain.

• Expertise Manual Testing (Functional Testing, System Testing, Regression Testing, Sanity
Testing).
• Well versed with all stages of Software Development Life Cycle (SDLC) and Software Testing Life
Cycle (STLC).
• Extensively worked on Writing Test Cases, Execute Test Cases, Logging Defects, Defect Tracking
and Prioritize Defects.
• Experience in testing of desktop based applications on Different environments.
• Hands on experience in Manual Testing techniques.
• Good interpersonal skills, committed, result oriented, hardworking, Quick learner and zeal to
learn new technologies. Independent and self-directive. Can work with minimum supervision.
• Good team player with excellent written and verbal communication.
• Hands on experience in preparing Test cases, Test Execution and Defect Tracking.
• Extensively worked on Test Management tools like HP ALM, knowledge on Agile methodology,
Jira & Having basic knowledge on Selenium.
• Proficient in managing in all Quality assurance testing cycle from Test planning to Defect
tracking and managing Defect life cycle. Analyzing bugs and interacting with development team
members in fixing the defects.
• Excellent experience in Software Testing in desktop based applications using Manual Testing
Techniques.
• Provide project related training, guidance and support to peers and new team members.

Professional Experience:

 Working as Manual Test Engineer at SLP Technologies Pvt Ltd, Bengaluru from Oct 2019 to till
date.

Technical Skills:

Testing tools : ALM12.01, Jira

Operating Systems : Windows family

Education Details:

• B.com (Comp) from M.S.R Degree College, Vinjamuru affiliated to Vikarama Simhapuri
University, Nellore 2016 with 62%.
• Intermediate (BIE, AP) from Sri Vivekananda Junior College, Vinjamuru 2012 with 80%.
• SSC (BSE, AP) from ZPH School, Kambaladinne with 77%.
Project Experience:

Project 1: From Oct 2019 To Nov 2021

Client : Bharti Airtel Ltd

Project Name : Adagium PACS.

Role : Software Test Engineer.

Tools & Technology : Manual Testing,HP ALM

Description:

Agadium PACS is the desktop application used by process associates in customer service center. By using
this application process associates will get to know all the details of prepaid & post paid customers
information such as customer registered name & address info,CDR,SIM activation date, SIM
replacement details etc while handling customer queries. It helps process associates to log & track
customer previous interactions with executives on different queries. It allows them to process waiver to
prepaid customers in certain conditions like wrong charges & exceptional cases where customer insisted
them for waiver for VAS services.

Project 2: From Dec 2021 to Till Date

Client : Bharti Airtel Ltd

Project Name : UD (Unified Desktop)

Role : Software Test Engineer.

Tools & Technology : Manual Testing,HP ALM

Description:

UD (Unified Desktop) is the desktop application used by Airtel process associates while handling inbound
customer queries. UD application helps PA to know all the VAS (Value added services) services activated
on customer number,To deactivate VAS services if customer requests for deactivation. UD allows PA to
activate VAS on customer number if customer requests for VAS (Like Hellotunes,MCA etc) on rental
basis. It reflects all the VAS rental charges related transactions happens from customer account & they
can process waiver for VAS charges from UD if customer asks within 24Hrs after activation.UD captures
customers current & last 3 handset models along with IMEI numbers.UD decision tree makes PA easy to
handle customer queries.
Responsibilities:

• Actively participated in Teleconferencing with the clients, Business analysts, Designers and
Development team in order to understand the Requirements and specifications of the project.
• Authoring the Test Cases and high level Test Scenarios to cover every aspect of the functionality.
• Performed Functional and Regression Testing, Agile Testing.
• Executing scripts in Quality Center and raising defects if any and tracking it till closure.
• Validating all the functionalities of the application to ensuring that they meet Bharti Airtel Ltd
Quality standards.
• Gone through the Requirements documents and Participated in KT’s.
• Providing adequate support to the developers for defect analysis.
• Reviewed functional and technical requirements.
• Actively participated in Teleconferencing with the clients, sponsors and end users every week
regarding the status of the project.
• Conducted Smoke Testing, Functionality testing, and Regression testing.

Achievements:

• Acquired Team management skills handling different projects in a short span of time.
• Received Customer appreciation mails for the quality releases.
• Awarded for my contribution towards the project.

Date:

Place: Mahendra M