ISRAEL E.

ALCANTARA
1037 Regal Manor Ln, Fort Mill SC 29715 – (919) 818-4231 – alcantara2187@gmail.com

WORK EXPERIENCE
East Charlotte Nissan 11-2018 – 12-2018
Service Advisor/Lane Manager
- Greets clients in a timely, friendly manner and obtains vehicle information.
- Writes up client's vehicle problems accurately and clearly on repair order.
- Test drives the vehicle with client as needed to confirm the problem or refers to technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises clients on the care of their cars and the value of maintaining their vehicles in
accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes "promised time." Checks with dispatcher, if necessary.
- Checks on progress of repair throughout the day. Contacts clients regarding any changes in
the estimate or promised time, explains cost and time requirements in detail, and gets proper
authorization before any additional repairs are performed.
- Explains completed work and all charges to customers.
- Maintains high client satisfaction standards.
- Give other team members a helping hand with their duties, as needed

Rock Hill Nissan 06-2018 – 10-2018

Service Advisor
- Ensure customer has a positive dealership experience with emphasis on 100% CSI score.
- Strong selling skills
- Scheduling customer service appointments
- Opening and closing service repair orders
- Diagnose and handle customer's service needs
- Dispatch and monitor service vehicle repairs in the shop
- Ensure work was done properly on customer vehicles
- Manufacturer warranty claim repair orders
- Direct Technicians to complete the required work
- Be a part of the service team and contribute where needed

Nissan Of Shelby 02-2018 – 06-2018

Service & Parts Director
- Hire/train/develop top Automotive Service professionals
- Ensure customer satisfaction
- Obtain the necessary warranty budget
- Meet monthly Automotive Technician productivity goals
- Achieve weekly & monthly vehicle reconditioning goals
- Team with other location associates to meet company objectives

A.D.R Auto Damage Representatives 07-2016 – 01-2018

Manager
Charlotte, NC 28273
- Responsible in managing all operations of an appraisal office covering 9 counties.
- Negotiate & settle claims in a cost-effective manner & within estimate guidelines.
- Provide administrative & technical support for field & in-house appraisers.
- Conducted appraisal re-inspections to maintain a high level of quality.
- Increased company territory thru proven quality performance & marketing.
- Estimate Auditor for DRP and Subrogation files.
- Prepared accident scene photos and diagrams.
- Investigate, appraise and settle Auto, Heavy Equipment, Marine & Property claims.

M.E.A Appraisal Service 01-2011 – 05-2016

Owner
Durham, NC 27704
- Managed all operations of an appraisal office covering 11 counties.
- Negotiate & settle claims in a cost-effective manner & within est. guidelines.
- Provide Administrative & technical support for field & in-house appraisers.
- Conducted appraisal re-inspections to maintain a high level of quality.
- Increased company territory thru proven quality performance & marketing.
- Experienced CAT team member, Experience in Flood, Hail and Hurricane losses.
- Estimate Auditor for DRP and Subrogation files.
- Prepared accident scene photos and diagrams.
- Investigate, appraise and settle Auto, Heavy Equipment, Marine & Property claims.

Property Damage Appraisers 05-2007 – 11-2010

Regional Manager
Raleigh, NC 27601
- Managed a field of Independent appraisers and office staff for a multi-state coverage area.
- Prepare damage appraisal & settle total loss claims within a high volume/fast paced
environment.
- Investigate & identify potential fraud & subrogation possibilities.
- Extensive knowledge in both the independent appraisal & claim services.
- Established & maintain quality relationships with contractors, repair shops and Insurance
professionals.
- Review auditor for Independent appraisers and DRP estimates for 3 states.
- Continuingly expanding my coverage area due to prompt turnaround time and accurate
estimating.

EDUCATION
High School Diploma
Northern High School
Durham, NC

Business Management
Wake Technical Community College
Raleigh, NC