Information Management 2

A ___________ is responsible for creating and maintaining an organization’s intranet and extranet.
Select one:
a. database administrator
b. network administrator
c. systems analyst
d. webmaster
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The correct answer is: webmaster
Correct
Marks for this submission: 1.00/1.00.
Question 2
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A large collection of electronic records is called a(n) _______.
Select one:
a. closed system
b. open system
c. database
d. webmaster
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The correct answer is: database
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Question 3
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A _____________ is responsible for managing an organization’s computer operating systems.
Select one:
a. database administrator
b. webmaster
c. system administrator
d. systems analyst
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The correct answer is: system administrator
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Question 4
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True or False: Transaction processing systems (TPSs) are the most widely used information
systems.
True
Answer:
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Geographic Inf
Answer ISs provide information that helps management decide how many sales
representatives to assign to specific products in specific geographical areas.
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The correct answer is: Marketing
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Question 6
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A _________ oversees the planning and implementation of sophisticated security measures to block
unauthorized access but at the same time to allow easy and timely access to authorized users.
Select one:
a. network administrator
b. systems analyst
c. programmer
d. database administrator
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The correct answer is: database administrator
Correct
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A(n) Answer helps track every click a web user makes on that site, so that companies
specializing in consumer profiling can learn their shopping and buying habits.
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The correct answer is: cookie
Question 8
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__________ refers to the buying and selling goods and services via a telecommunications network.
Select one:
a. Business intelligence
b. E-commerce
c. Encapsulation
d. Enterprise application
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Your answer is correct.
The correct answer is: E-commerce
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Question 9
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data proces
The computer’s greatest contribution to ISs is efficient Answer .
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The correct answer is: data processing

Correct
Question 10
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True or False: Geographic Information Systems can be used to manage daily operations as well as
for planning and decision making.
False
Answer:
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In addition to communication that takes place between computer components, communication

telecommu
occurs between computers over distances called Answer .
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The correct answer is: telecommunications
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Question 2
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processe
Raw data is Answer in information systems to create useful information.
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The correct answer is: processed
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Question 3
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3
Information
Answer are facts or conclusions that have meaning within a context.
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The correct answer is: Information
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Subsystem
The components of a larger system are called Answer .
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The correct answer is: subsystems
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True or False: In the capacity of project leaders, senior systems analysts are put in charge of several
analysts and programmers.
True
Answer:
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Subsystems
A(n) Answer consists of several subsystems, components of a larger system, with
sub goals, all contributing to meeting the main goal.
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The correct answer is: system
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A ____________ is highly involved in the implementation of supply chain management systems,

because they access corporate databases.
Select one:
a. network administrator
b. systems analyst
c. database administrator
d. database programmer
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The correct answer is: database administrator
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Changing and manipulating the data in an information system is called ________.

Select one:
a. cloud computing
b. data warehousing
c. resource planning
d. data processing
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The correct answer is: data processing
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Decision supp
Answer rely on models and formulas to produce concise tables or a single number
that determines a decision.
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The correct answer is: Decision support systems
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Thinking of an organization in terms of its suborganizations or subsystems is called _________.
Select one:
a. organizational thinking
b. systems thinking
c. systems validating
d. organizational validating
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The correct answer is: systems thinking
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True or False: The rapid spread of the Web, intranets, and extranets has minimized the stature of the
organizational webmaster.
True
Answer:
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The correct answer is: False
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Question 12
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True or False: Every system has a single goal.
False
Answer:
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Question 13
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True or False: Many enterprise resource planning systems are used by service representatives in
combination with a telephone.
True
Answer:
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True or False: Computers collect, store, and process data into information according to instructions
people provide via computer programs.
False
Answer:
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The ____________ is responsible for all aspects of an organization’s ISs and is often a corporate
vice president.
Select one:
a. chief administrative officer
b. chief security officer
c. chief information security officer
d. chief information officer
Feedback
The correct answer is: chief information officer
Correct

In a highly competitive industry that traditionally has had a narrow profit margin, JetBlue
managed to gain strategic advantage by ______.
Select one:
a. reducing cost
b. reducing the number of flights
c. increasing the seating capacity
d. hiring new employees
__________ refers to the competitive advantage that a company can achieve by

persuading customers that its product or service is better than its competitors'.
Select one:
a. Product validation
b. Product differentiation
c. Product specification
d. Product segmentation
A system can only help a company sustain competitive advantage if the company
continuously modifies and enhances it, creating a(n) ________ for competitors.
Select one:
a. alliance
b. bleeding edge
c. standard
d. moving target
Which of the following statements is true of explicit switching costs?

Select one:
a. Explicit switching costs are variable in nature.
b. Explicit switching costs involve a penalty levied for terminating a deal or contract.
c. Explicit switching costs are recurring in nature.
d. Explicit switching costs are concerned with the indirect costs in time and money.
One way to increase market share is to lower prices, and the best way to lower prices is
to ________.
Select one:
a. update to latest technologies
b. promote self-training
c. reduce costs
d. outsource jobs
True or False: One way to lock in buyers in a free market is to create a situation in which
customers fear high switching costs.
true
Answer:
True or False: A barrier to potential new market entrants is the high expense of entering
the particular market.
Answer:
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____________ involves adoption of new machinery and elimination of management
layers.
Select one:
a. Reengineering
b. Debugging
c. Prototyping
d. Offshoring
Check
lock in
Organizations can achieve competitive advantage if they are powerful enough to Answer
suppliers to their mode of operation or buyers to their product.
In an environment where most information technology is available to all, Answer
that are originally developed to create a strategic advantage quickly
become an expected standard business practice.
Feedback
The correct answer is: SISs
The word “strategy” originates from the Greek word strategos, meaning “________.”
Select one:
a. vision
b. task
c. general
d. ahead
The most important metric in the airline industry is _________, which is how much it costs
to fly a passenger one mile of the journey.
Select one:
a. cost per hour (CH)
b. cost per available seat (CAS)
c. cost per available seat-mile (CASM)
d. cost per mile (CM)
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Strategic inform
Answer combine ideas for making potentially winning business decisions and
ideas for harnessing information technology to implement the decisions.
True or False: Switching costs can be explicit or implicit.
Answer:
Check
True
strategic in
Information systems that help seize opportunities are called Answer .
Check
True or False: Instead of differentiating a product or service, an organization can add to

the product or service to increase its value to the consumer.
Answer:
Check
True
In a _________, a market rarely remains the domain of one organization for long; thus,
competition ensues almost immediately.
Select one:
a. free-enterprise society
b. command economy
c. planned economy
d. mixed society
competitav
The essence of strategy is innovation, so Answer is often gained when an organization tries a
strategy that no one has tried before.
On the web, an example of alliances is a(n) __________.

Select one:
a. affiliate program
b. online analytical agreement
c. object-oriented program
d. progressive task agreement
True or False: The goal of reengineering is to gain small incremental cost savings.
Answer:
Check
False
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alliances
Answer provide draws for customers that include combined services that are
cheaper.
Check
True or False: In a highly competitive industry that traditionally has had a narrow profit
margin, JetBlue managed to gain strategic advantage by reducing cost and therefore
reducing the price to the customer.
true
Answer:
Check
_____________ provide customers with cheaper combined service and the convenience of
one-stop shopping.
Select one:
a. Prototypes
b. Alliances
c. Automations
d. Parameters
True or False: Strategic information systems are defined by their technical features per
se, and not by how they are used.
Answer:
Check
Fallse
Companies that are first to adopt advanced systems that reduce labor enjoy Answer
competitave ad
for as long as their competitors lag behind.
Check
True or False: Intranets help HR managers post position vacancy announcements for
employees to peruse and consider from their own PCs.
True
Answer:
Feedback
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Question 2
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__________ specifically refers to the efficiency of human resources.
Select one:
a. Enhancement
b. Compatibility
c. Productivity
d. Competence
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The correct answer is: Productivity
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Question 3
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____________, which are used to accumulate data about expenditures involved in
producing specific products, make excellent use of IT to compile pricing data.
Select one:
a. Enterprise resource planning systems
b. Human resources systems
c. Cost-accounting systems
d. Supply chain management systems
Feedback
The correct answer is: Cost-accounting systems
Correct
Question 4
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Radio fre
When a(n) Answer tag is attached to a product, it contains a electronic
product code.
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The correct answer is: radio frequency identification
Correct
Question 5
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Enterprise resource planning systems can also serve as systems.
True
Answer:
Feedback
The correct answer is: supply chain management
Incorrect
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True or False: Automating the personnel selection process does not require that a
current database be maintained.
False
Answer:
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Question 7
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Telemarketing
Answer is marketing over the telephone and it makes extensive use of IT.
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The correct answer is: Telemarketing
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Question 8
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The purpose of __________ is to track every financial transaction within a company, from
a few cents to multimillion dollar purchases, from salaries and benefits to the sale of
every item.
Select one:
a. human resources management
b. accounting
c. marketing
d. project management
Feedback
The correct answer is: accounting
Correct
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___________ is determined by the relationship between resources expended and the
benefits gained in achieving a goal.
Select one:
a. Efficiency
b. Displacement
c. Enhancement
d. Productivity
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The correct answer is: Efficiency
Correct
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The first phase in the supply chain is ________.
True or False: Enterprise resource planning systems cannot be used for managing daily operations.
False
Answer:
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True or False: Enterprise resource planning applications are expensive.

True
Answer:
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Mostly, customer relationship management (CRM) systems support three areas: ________, sales,
and customer service.
Select one:
a. manufacturing
b. processing
c. marketing
d. human resources
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The correct answer is: marketing
Correct
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One common use for a cash management system is to execute cash transactions in which financial
Electronic
institutions transfer huge amounts of money using Answer .
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The correct answer is: electronic funds transfer
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_________ tags contain circuitry that allows recording of information about a product.
Select one:
a. Open source
b. Reengineering
c. Radio frequency identification
d. Digital intermediate
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The correct answer is: Radio frequency identification
Correct
Question 6
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__________ are used to execute transactions in which financial institutions transfer huge amounts of
money using electronic funds transfer (EFT).
Select one:
a. Decision support systems (DSSs)
b. Expert systems (ESs)
c. Business intelligence (BI) systems
d. Cash management systems (CMSs)

Feedback
The correct answer is: Cash management systems (CMSs)
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Typically, __________ ISs receive records of routine business transactions—such as the purchase
of raw materials or services, or the sale of manufactured goods—from transaction processing
systems (TPSs).
Select one:
a. sales
b. accounting
c. human resources
d. marketing
Feedback
The correct answer is: accounting
Correct
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Companies can reduce their inventory by communicating with their suppliers through a shared
system and letting them know the exact number of units of each item they need and the exact time
they need them.
Material requirements planning

Answer:
Feedback
The correct answer is: supply chain management
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Rapid proto
Answer refers to creating one-of-a-kind products to test design in three dimensions.
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The correct answer is: Rapid prototyping
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Computer telephony integration (CTI) is a technique enabling a computer to use the digital signal
coming through a telephone line as _________ in a computer system.
Select one:
a. identification
b. input
c. output
d. feedback
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The correct answer is: input
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When a radio frequency identification tag is attached to a product, it contains a(n) ________.
Select one:
a. source code
b. electronic product code
c. object code
d. universal product code
Feedback
The correct answer is: electronic product code
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Question 12
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3
True or False: Ideally, the ISs of manufacturing organizations and their suppliers would be linked in a
way that makes them subsystems of one large system.
True
Answer:
Feedback
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Intranet
Answer are intraorganizational networks that support web applications and help HR
managers post position vacancy announcements for employees to peruse and consider from their
own PCs.
Feedback
The correct answer is: Intranets
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In _______ manufacturing, suppliers ship parts directly to assembly lines, saving the cost of
warehousing raw materials, parts, and subassemblies.
Select one:
a. just-in-time
b. total
c. ahead-of-time
d. targeted
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The correct answer is: just-in-time
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3
True or False: Shipping is the next link in the supply chain after the completion of the process of
marketing products.
True
Answer:
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UrH2DLheJU
Select one:
a. procuring raw materials
b. processing of raw materials into goods
c. reducing costs of manufacturing processes
d. delivering goods to customers
A _______ is a socket used to connect a computer to external devices.

Select one:
a. port
b. trackpad
c. stylus
d. bus
here are two basic types of access modes for data storage: and direct (random) access.
Select one:
a. selective
b. indirect
c. sequential
d. haphazard
The electronic lines or traces used for communication inside a computer is called the
bus
Answer .
Check
True or False: Hardware, in computer terms, refers to the physical components of a

computer.
Answer:
Check
True
Images on a monitor are made up of small dots called _______.

Select one:
a. dots
b. grains
c. pixels
d. granules
True or False: Storage and retrieval on sequential storage devices are slow but the
devices are inexpensive, which makes tapes suitable for backup purposes.
Answer:
True
________ are the most powerful computers at any given time, but are built especially for
assignments that require arithmetic speed.
Select one:
a. Supercomputers
b. Workstations
c. Mega-servers
Although ________ systems vary in sophistication, all receive voice input from a
microphone or telephone and process it with software.
Select one:
a. sequential storage
b. parallel processing
c. solid-state storage
d. speech recognition
True or False: Popular output devices include the keyboard, mouse, trackball,
microphone, and various types of scanners.
t
Answer:
Check
false
Two qualities to check when purchasing a laser or ink-jet printer are speed, measured in
______, and density, measured in dots per inch (DPI).
Select one:
a. pages per minute (PPM)
b. words per minute (wpm)
c. Kbytes per second (Kbps)
d. characters per second (cps)
True or False: Optical bar recognition senses data encoded in the series of thick and thin
black bars in bar codes.
false
Answer:
Check
_________ is located near the CPU and stores data and instructions just before and
immediately after the CPU processes them.
Select one:
a. Closed memory
b. External memory
c. Internal memory
d. Open memory
_________ are typically used for computer-aided design (CAD), computer-aided

manufacturing (CAM), complex simulation, graphical rendering, and scientific
applications.
Select one:
a. Workstations
b. Servers
c. Mainframe computers
d. Supercomputers
True or False: Input devices, most commonly computer monitors and printers, deliver
information from the computer to a person.
Answer:
Check
False
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ergonomics
Answer is the study of the comfort and safety of human beings in their
working environment.
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_________ is used to try to interpret handwritten and printed texts not originally designed
for source data entry.
Select one:
a. Ergonomics
b. Technology convergence
c. Radio-frequency identification
d. Optical character recognition technology
True or False: Magnetic disks are more reliable and durable than optical discs.
Answer:
Check
True
True or False: If the first statement that an interpreter checks is free of syntactic errors,
it inteprets the statement into object code and makes the computer execute it.
Answer:
Check
True
Which of the following is true of objective-oriented programming languages?
Select one:
a. Operations are linked to the data that they run on.
b. Their primary emphasis is on the procedure for performing a task.
c. Data and the operations to manipulate the data are kept separate from each other.
d. They require more code than other languages.
To accelerate their work, programmers can use one of several Answer , such as Microsoft
Visual Basic, Embarcadero Delphi, Micro Focus COBOL, ASNA Visual RPG, and Visual C++.
Visual programming languyages
Programs that can handle many different types of data are called _______.
Select one:
a. utility software
b. supermedia software
c. packaged software
d. multimedia software
A(n) Answer program can be developed by a random group of programmers,

rather than by a single company.
Check
Open source lsoftware
The _______ mediates applications and the computer, and controls peripheral devices.
Select one:
a. utility system
b. multimedia software
c. application software
d. operating system
True or False: Hypermedia enables linking text, pictures, sounds, animations, and video.
Answer:
Check
True
The most popular OOP languages are Java, Visual Basic, and ______.
Select one:
a. HTTP
b. C++/C
c. HTML
d. XML
Which of the following is true of open source software?

Select one:
a. Open source software can offer more innovative features by incorporating ideas from
a diverse set of experts.
b. The developers of open source software do not make the source code of their
software public.
c. Open source software has more bugs because independent programmers are not
allowed to review the code.
d. The motive for developing and improving open source software is monetary.
Check
Hardware diagnostics, file comparison, and file sorting are __________ performed by an
operating system.
Select one:
a. applications
b. utilities
c. procedures
d. object codes
Spreadsheets and word processors are _____.

Select one:
a. software-testing applications
b. general-purpose applications
c. program-coding applications
d. application-specific applications
Which of the following is true of multimedia software?
Select one:
a. Multimedia limits the method of communication.
b. Multimedia does not use embedded links.
c. Multimedia integrates all types and forms of information.
d. Multimedia is not associated with hypermedia.

A(n) ________ is the software that enables the OS to control a device.
Select one:
a. compiler
b. driver
c. server
d. interpreter
A(n) _________ scans the entire source code, looking for errors in the form of the code.
Select one:
a. compiler
b. interpreter
c. coder
d. assembler
Check
Which of the following is true of operating systems?

Select one:
a. Windows operating systems are considered to be more user- friendly than Mac
operating systems.
b. Operating systems based on UNIX are known to be unstable.
c. Operating systems are not expected to function if the user makes a mistake.
d. Stable operating systems do not cause a computer to freeze or produce error

messages.
_______ primarily involves modifying programs to meet new business needs, but also
debugging of errors that were not detected when testing the developed code.
Select one:
a. Displacement
b. Recoding
c. Maintenance
d. Reassembling
_______ made programming somewhat easier because they aggregated common

commands into “words,” although many of those “words” are not Englishlike.
Select one:
a. Programming languages
b. Utility languages
c. Assembly languages
d. Procedural languages
hypermedia
Linking among documents involves Answer technologies, and embedding
information such as sound and video clips in documents uses multimedia technologies.
Check
_________ means the code is owned by someone who has the right to sell or license the
software to others.
Select one:
a. Proprietary
b. Open source
c. Groupware
d. Source code
________ is based on UNIX and can be obtained free of charge.
Select one:
a. Windows CE
b. Solaris
c. Linux
d. Android
Locating and fixing programming errors is called _______.
Select one:
a. debugging
b. assembling
c. compiling
d. coding
The motive for developing and improving _________ is not monetary, but rather the
satisfaction of solving programming problems and the recognition of one’s contribution.
Select one:
a. packaged software
b. multimedia software
c. proprietary software
d. open source software

Check
True or False: When you purchase an application, whether a computer game or a

business program, you purchase a compiled version of the code, that is, the object
code.
Answer:
Check
True
______ use a modular approach, which offers ease of maintenance and efficiency in
applications development.
Select one:
a. Graphic languages
b. Application languages
c. Utility languages
d. Object-oriented programming languages

Check
True or False: Web page development packages expedite development of webpages.
Answer:
Check
True
source c
When application developers write code, they use the Answer for the operating system on
which the application will run.
When application developers write code, they use the Answer for the operating system on
which the application will run.
Every device on the Internet is uniquely identified with a numerical label known as
IP addre
Answer .
Check
The speeds of transmitting into a network are referred to as _____ speeds.

Select one:
a. upstream
b. download
c. downstream
d. nodal
A(n) Answer with a modem is very slow (usually no faster than 56 Kbps), so most users and small
businesses today are turning to faster connections that use digital signals throughout the connection,
such as DSL and cable connections.
Dial up connection
The “virtual” in Answer refers to the illusion that the user is accessing a private
network directly, rather than through a public network.
Check
Vpn
A communications Answer is a set of rules that govern communication between computers or

between computers and other computer-related devices that exchange data.
Protocol
When a call is placed on a cellular phone, the signal is first transmitted to the closest ,
which sends a signal through landlines that dial the desired phone number.
Select one:
a. transceiver
b. hotspot
c. modem
d. router
The number next to ______ refers to data speed in multiples of 51.84 Mbps, considered
the base rate bandwidth of a very high connection speed service.
Select one:
a. Wi-Fi
b. OC
c. BPL
d. DSL
ue or False: A peer-to-peer LAN is one in which no central device controls
communications.
Answer:
Check
True
A ______ is a common device often used as a central location to connect computers or

devices to a local network.
Select one:
a. bridge
b. repeater
c. router
d. switch
True or False: Fiber optic technology uses electricity to represent bits.
Answer:
Check
False
The ability to scramble and code messages through keys that are shared only between
the sender and receiver is referred to as _____.
Select one:
a. transmission
b. transcription
c. encryption
d. decryption
True or False: When a line is capable of carrying multiple transmissions simultaneously,

it is said to be broadband.
Answer:
Check
True
A _____ can be thought of as a “tunnel” through the Internet or other public network that
allows only authorized users to access company resources.
Select one:
a. peer-to-peer LAN
b. VPN
c. WAN
d. WLAN
A temporary IP address assigned to a computer connected to the Internet intermittently

for the duration of its connection only is called Answer .
Check
Dynamic ip address
The first generation of mobile communication technologies used _____.

Select one:
a. circuit switching
b. GSM and CDMA protocols
c. digital voice encoding
d. packet switching
RFI (radio f
Light is not susceptible to EMI (electromagnetic interference) and Answer ,
which is why fiber optic communication is much less prone to error than twisted pair
and radio transmission.
Check
True or False: Optical fibers can carry signals over relatively shorter distances compared
to other media.
Answer:
Check
False
True or False: Telecommunications has made business processes less efficient.
Answer:
Check
False
The major advantage of mobile phone is that _______.

Select one:
a. they are attached to offices
b. they use Internet-based phone services
c. they create a virtual private network
d. they are attached to people

Check
The Answer of a medium is the speed at which data is communicated, which is also called the
transmission rate or simply the bit rate.
Banwithd
The most important and pervasive set of protocols for telecommunications and
networks today is called _____.
Select one:
a. WPA
b. NFC
c. TCP/IP
d. CDMA
One of the most interesting developments in worldwide telecommunications is Answer through

the Internet: anyone with access to the Internet can download one of several free applications that
help locate and download files from any online compu
P2p file sharing
True or False: The process of associating a character-based name such as course.com

with an IP address is called domain name resolution, and the domain name resolution
service is DNS (Domain Name System).
Answer:
Check
True
The proliferation of highspeed connection services, also called ____, is mainly the result
of businesses’ and individuals’ rush to the Internet.
Select one:
a. bridge services
b. baseband services
c. broadband services
d. static services
___ is a standard method of wireless communications, specifically for high-speed data

transmission for mobile phones.
Select one:
a. WiMAX
b. Bluetooth
c. Long-Term Evolution
d. Near-field communication
The bandwidth of a communication medium is measured as _______.

Select one:
a. bits per second
b. rates per second
c. data per second
d. codes per second
Businesses use _______ to save on travel costs and lodging, car fleets, and the time of
highly salaried employees incurred on bringing together employees working in different
organizations or at different sites in the same organization.
Select one:
a. videoconferencing
b. hotspots
c. access points
d. graphic communications
True or False: Telecommunication companies offering fixed wireless service require

franchise licenses.
Answer:
Check
False
True or False: A computer connected directly to the Internet backbone—the highest

speed communication channels—is called a host.
Answer:
Check
True
A(n) Answer is a wireless network designed for handheld and portable devices
such as smartphones and tablet or laptop computers, and is intended for use by only
one or two people.
Check
Personal area network
Correct
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Question text
Coaxial c
Answer is sometimes called TV cable or simply “cable” because of its common
use for cable television transmission.
Check
A _____ line is made of 24 channels (groups of wires) of 64 Kbps each.

Select one:
a. T4
b. T2
c. T1
d. T3
Check
Permanent IP addresses assigned to servers and many other computers and devices are
called Answer .
Check
Static IP kaddress
True or False: Each generation of mobile communication technologies refers to a
communication protocol or a combination of protocols.
Answer:
Check
True
True or False: Radio frequency identification (RFID) technology enables us to conduct

transactions and to make payments quickly.
Answer:
Check
True
True or False: The use of e-mail, instant messaging, and voice mail has brought some
secondary benefits to business communications by establishing a permanent written or
electronic record of, and accountability for, ideas.
Answer:
Check
True
True or False: There are three basic types of networks: LANs, MANs, and WANs.
Answer:
Check
True
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Answer , which is essential to smooth operations in today’s business world, is

the transmittal of data and information from one point to another.
telecommunications
TCP/IP
Communication on the Internet primarily follows the network protocol, Answer ,
which is actually a set of related protocols.
Check
The standard ______ was developed for devices that communicate with each other within
a short range of up to 10 meters (33 feet) in the office, at home, and in motor vehicles.
Select one:
a. Wi-Fi
b. MBWA
c. Bluetooth
d. WiMAX
True or False: FTTH is point-to-point transmission between two stationary devices,

usually between two buildings, as opposed to mobile wireless, in which people carry a
mobile device.
Answer:
Check
False
______ allow Internet access to anyone within range who uses a wireless-equipped
device, provided logging in is not limited by controlled access codes.
Select one:
a. VPNs
b. Hotspots
c. VANs
d. Intranets
Question 5
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Answer enables users to complete a particular application or task, such as
word processing, investment analysis, data manipulation, or project management.
application
The is the most important part of any computer.

Select one:
a. external storage
b. central processing unit
c. monitor
d. ROM
The Greek word tele, which means “______,” is part of such words as “telephone,”
“teleconference,” and other words referring to technologies that allow communications
over large distances.
Select one:
a. path
b. distance
c. far
d. away
Check
Processing more than one program, or processing several parts of a program, at the
same time is often called Answer , whereby each process is a thread.
Check
Multithreading
True or False: An advantage of a flat-panel monitor is its lower power consumption.
Answer:
Check
True
pplications are programs that enable workers to collaborate in real time over the web.
Check
Groupware
True or False: When an application is developed especially for an organization, specific

program goals and custom requirements are considered during the development
process.
Answer:
Check
True
The ________ is the maximum number of bits that the control unit can fetch from primary
memory in one machine cycle.
Select one:
a. binary limit
b. pixel
c. data word
d. byte
An alternative for households that cannot obtain cable or DSL connections to the
Internet is _____.
Select one:
a. fixed wireless
b. T1 lines
c. T3 lines
d. optical carriers
True or False: A repeater amplifies or regenerates signals so that they do not become
weak or distorted.
Answer:
Check
True
Large Answer might have many constituent LANs and MANs on different
continents.
Check
WANS
Applications that can be integrated with other software to create new useful
applications are called ______.
Select one:
a. compilers
b. mashups
c. utilities
d. coders
Check
True or False: The great majority of business and individual software is open source, that
is, software that is developed and sold for profit.
Answer:
Check
False
he only language that computer hardware understands is a series of electrical signals that represent bits
and bytes.
True
A computer network within a building, or a campus of adjacent buildings, is called a

______.
Select one:
a. WAN (wide area network)
b. MAN (metropolitan area network)
c. LAN (local area network)
d. PAN (personal area network)
________ is a feature that enables a user to access additional information by clicking on

selected text or graphics.
Select one:
a. Hypermedia
b. Graphical user interface
c. Graphics accelerator
d. Groupware
The purpose of _______ is to manage computer resources and perform routine tasks that
are not specific to any application.
Select one:
a. packaged software
b. production software
c. system software
d. multimedia software
True or False:
All other things being equal, the greater the clock rate, the faster the machine, because
it can fetch, decode, execute, and store more instructions per second.
True
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In office LANs, one computer is often used as a central repository of programs and files
that all connected computers can use; this computer is called a(n) Answer .
Server
A _______ is an independent memory device and is also known as a thumb drive.

Select one:
a. USB drive
b. memory card
c. hard drive
d. circuitry card
The term Answer is associated with a high-speed networking connection, which is required for
fast transmission of large files and multimedia material
Broadband
As an independent memory device, flash memory takes two main forms: as a memory
card, and as a(n) ______.
Select one:
a. index port
b. index drive
c. USB drive
d. USB port
Programs designed to perform specific jobs, such as calculating and executing a

company’s payroll, are collectively called ______.
Select one:
a. application-specific software
b. packaged software
c. utility software
d. general-purpose application software
True or False: Businesses that handle business transactions and store large amounts of
data in a central computer often use mainframes, which some IT professionals fondly
call “big iron.”
Answer:
Check
True
Even if storage cost is not as attractive as that of CDs, portability and the fact that their
ports are ubiquitous in PCs might push one toward selecting a ______.
Select one:
a. memory card
b. USB flash drive
c. Zip disk
d. flash disk
True or False: A schema describes the structure of the database being designed: the names and types
of fields in each record type and the general relationships among different sets of records or files.
True
The ability to limit users’ views to only specific columns or records gives a(n) Answer an
advantage: the ability to implement security measures.
DBA
True or False: Database fields are limited to holding text and numbers.
Answer:
Check
False
True or False: One of the most useful manipulations of object-oriented databases (ODBs)
is the creation of a new table from two or more other tables.
Answer:
Check
False
Organizations often organize their data warehouse as a collection of Answer , smaller collections
of data that focus on a particular subject or department.
Data martsIn the context of data management, _____ refers to all the occurrences sharing
the same types of data.
Select one:
a. schema
b. entity
c. metadata
d. encapsulation
A collection of related records, such as all the records of a college’s students, is called
a(n) _____.
Select one:
a. item
b. file
c. character
d. field
In the ____ phase of transferring data from a transactional database to a data

warehouse, the specialists transfer transformed files to the data warehouse.
Answer:
Check
Loading
If ______ need to be used as one large data warehouse, special software tools can unify
them and make them appear as one large data warehouse.
Select one:
a. data marts
b. traditional databases
c. database models
d. data dictionaries
A(n) _____ includes a description of a database's structure, the names and sizes of the
fields, and details such as which field is a primary key.
Select one:
a. entity
b. metadata
c. schema
d. query
In the _____ phase of transferring data from a transactional database to a data

warehouse, specialists “cleanse” the data and modify it into a form that allows insertion
into the data warehouse.
Select one:
a. loading
b. extraction
c. injection
d. transformation
In the ___ phase of transferring data from a transactional database to a data warehouse,
the builders create the files from transactional databases and save them on the server
that will hold the data warehouse.
Select one:
a. transformation
b. loading
c. injection
d. extraction
A(n) Answer is one piece of information about an entity, such as the last name or first name of a
student, or the student’s street address.
Field
If your last and first name, as well as address and other details appear in the files of the department
where you work as well as in the payroll file of the Human Resource department, there is duplication
of data, or Answer .
Data redundancy
True or False: A join table combines data from two or more tables.
Answer:
Check
True
True or False: To retrieve records from a relational database, or to sort them, you must
use a key.
Answer:
Check
True
True or False: From a technical point of view, online databases that are used with Web
browsers are different from other databases.
Answer:
False
Many organizations have found that if they accumulate _____, they can use it for
important management decisions, such as researching market trends or tracking down
fraud.
Select one:
a. transaction indexes
b. field tables
c. field indexes
d. transaction data
True or False: The messages sent to access data in a database are called protocols.
Answer:
Check
false
_____ are entered to manipulate data, including adding, deleting, and updating data.
Select one:
a. Primary keys
b. Queries
c. Reports
d. Foreign keys
_____ should first be done to decide which data should be collected and how it should be
organized.
Select one:
a. Report modeling
b. Data structuring
c. Data modeling
d. Object structuring
The inclusion of foreign keys to create join tables might cause considerable Answer , a complexity
that has not diminished the popularity of relational databases.
Data redundancy
Online databases that are used with web browsers _____.

Select one:
a. can directly understand user input
b. are no different from other databases
c. do not require an interface
d. do not use queries
A _____ is the general logical structure in which records are stored within a database and
the method used to establish relationships among the records.
Select one:
a. database query
b. database catalog
c. database system
d. database model
A(n) _____ is unique if the value (content) in that field appears only in one record.
Select one:
a. entity
b. object
c. item
d. key
Transactional data is copied into a ______, which is a separate data repository.

Select one:
a. data dictionary
b. database schema
c. traditional database
d. data warehouse
rue or False: Database management systems structure files, store data, and link
records.
Answer:
Check
True
A(n) _____ is the field by which records in a table are uniquely identified.
Select one:
a. query
b. object
c. database model
d. primary key
The relational database model consists of Answer which are used to contain records.
Tables
True or False: Multiple characters make up a record.
Answer:
Check
False
True or False: Object-oriented databases (ODBs) do not store records, but data objects,
which is an advantage for quick updates of data sets and the relationships among them.
Answer:
Check
True
True or False: Inaccuracies affect data integrity.
Answer:
Check
True
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Answer means data about data.
Metadata
While a database itself is a collection of several related files, the program used to build databases,
populate them with data, and manipulate the data is called a(n) Answer .
Dbms
The lack of a ____ in Big Data can make data collected from nontraditional sources a
challenge to analyze.
Select one:
a. granular level of storage
b. traditional data structure
c. nontraditional data
d. data warehouse
_____ helps the users know what they can find and analyze in the data warehouse.
Select one:
a. Encapsulation
b. Metadata
c. A composite key
d. A foreign key
The conceptual blueprint of a database is called a(n) ____.

Select one:
a. entity relationship diagram (ERD)
b. unified modeling language (UML)
c. structured query language (SQL)
d. uniform resource diagram (URD)
A repeated field that links records between two tables, is a primary key in one table,
and a(n) ____ in the other field.
Select one:
a. imitable key
b. foreign key
c. composite key
d. primary key
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Answer is a magnification or expansion of the amount, types, and level of detail

of data that is collected and stored.
Check
Big data
_____ involves high volumes of data compiled from traditional, ordinary business
activities, as well as newer, nontraditional sources.
Select one:
a. Metadata
b. Big Data
c. Schema
d. Data dictionary
Some companies might want to use entire physical servers all for themselves and
therefore can opt for _____.
Select one:
a. virtual private server hosting
b. progressive hosting
c. shared hosting
d. dedicated hosting
True or False: RSS software called an aggregator or feed reader automatically checks for
new content and downloads files from a designated site in the same way as is done for
text files from online newspapers.
Answer:
Check
True
_____ has fewer restrictions on storage space and transactions, and since only one site
resides on the disks, no other site can affect its functionality.
Select one:
a. Shared hosting
b. Virtual private server hosting
c. Dedicated hosting
d. Co-location
True or False: The electronic bill presentment and payment allows bills to be presented
automatically, directly from the companies’ information systems to payers’ email
addresses, and therefore save labor, paper, and postage.
Answer:
Check
True
A(n) ____ is a Web page that invites surfers to post opinions and artistic work, as well as
links to sites of interest.
Answer:
Check
Blog
True or False: Similar to auctions among companies, some Web sites serve as auction
hubs for individuals.
Answer:
Check
True
Organizations make proactive initiatives to keep their products from becoming a Answer
commodi
, which is any product that is sold for about the same price by a multitude of
vendors in a highly competitive market, usually with a thin margin of profit.
Check
While blogging is publishing text and other visual material, _____ is publishing sound and
video.
Select one:
a. posting
b. hosting
c. crowdsourcing
d. podcasting
Every time you download a file from a Web site or attach files to e-mail, you are using
a(n) ______ application.
Select one:
a. FTP
b. NNTP
c. POP
d. TCP
____ is the term for any unsolicited commercial email.

Select one:
a. Phishing
b. Spam
c. Spyware
d. Adware
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The ability of websites to serve as prompt exchanges of information has supported
another popular business model, the ____ or name-your-own-price auction.
rweverse auction
Answer:
Check
True or False: Affiliates are compensated in many ways such as pay per sale, pay per
click, and pay per lead.
Answer:
Check
True
By using cookies and recording shoppers’ movements, ____ software can create
electronic consumer profiles for each shopper and buyer.
Select one:
a. XML
b. CGI
c. SQL
d. CRM
True or False: Instant messaging (IM) offers users real-time online interactivity.
true
Answer:
Check
______ determines the look and location of text, pictures, animations, and other
elements on a Web page.
Select one:
a. Hypertext Transfer Protocol (HTTP)
b. Extensible Markup Language (XML)
c. Hypertext Markup Language (HTML)
d. Uniform Resource Locator (URL)
Web-enabled business is often classified by the parties involved in the interaction:

B2C
business-to-business (B2B), and Answer .
Check
True or False: In dedicated hosting the host dedicates a server to the client, and the
client can fully control the content on the server’s disks.
Answer:
Check
True
____ includes cookies and other, more sophisticated applications that are installed on
your computer unbeknownst to you and transmit information about you while you are
online.
Select one:
a. Honeytoken
b. Groupware
c. Honeypot
d. Spyware
True or False: File Transfer Protocol (FTP) is a common way of transmitting files from one
computer to another.
Answer:
Check
True
The purpose of ____ is to know the consumers better so the business can serve them
better, while streamlining its marketing and sales operations.
Answer:
Consumer profiling
XML
The usage of Answer in web technologies ensures that data exchanged between the SCM
systems of two organizations are interpreted correctly.
_____ enables business partners to set standards for data formats in Web pages.
Select one:
a. Perl
b. XML
c. SQL
d. CGI
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Question text
Dynamic
Answer webpages can be built with several programming tools: CGI, Java
servlets, PHP, and ASP (Active Server Pages).
Check
Correct
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Virtual p
Answer technology enables one server to be virtually split into many
addressable servers, each for a different client and with its own domain name.
Check
Wireless technologies enable what some people call mobile commerce, or Answer
m-comm
.
Check
The most basic metric that can be measured at a site is the number of ____.
Select one:
a. podcasts
b. cookies
c. impressions
d. servers
In ____, the client’s website is stored on the host’s same physical server along with the
sites of other clients.
shared hosting
Answer:
Check
An extranet might be viewed as connecting ____ of business partners.

Select one:
a. usenets
b. intranets
c. supernets
d. internets
True or False: Traditional retailers, often called brick and mortar businesses, have
extended their “storefront” by launching an e-tailing arm.
Answer:
Check
True
_____ is a secured protocol used for confidential transactions.

Select one:
a. HTTP
b. VOIP
c. FTP
d. HTTPS
True or False: An important element of online retailing is the absence of a selection
facility similar to a brick-and-mortar store.
Answer:
Check
False
_______ is a process for outsourcing a variety of tasks to a distributed group of people,

both online or offline.
Select one:
a. Crowdsourcing
b. Debugging
c. Consumer profiling
d. Load balancing
e-tailing
Online retailing, called Answer , continues to grow throughout the world for
several reasons: greater availability of faster communication lines to households,
growing confidence in online purchases, and the increasing ability to find the item one
searches and rich information about it.
Check
____ often help ensure that a user does not receive the same unsolicited information
multiple times.
Select one:
a. Cookies
b. Podcasts
c. Phishing
d. Hosting
_____, which is any form of advertising through an online search site, is regarded by
businesses as highly effective.
Select one:
a. Search advertising
b. Location-based advertising
c. Reach advertising
d. Near-field advertising
is the most common programming language for creating Web pages and other
information viewable in a Web browser.
HTML
Answer:
Check
_____ transfers visitor inquiries from a busy server to a less busy server for identical
information and services.
Select one:
a. Load balancing
b. Shared hosting
c. Co-location
d. Pure playing
True or False: Domain names always start with www.
Answer:
Check
False
True or False: Technical support involves the quality of the equipment that the hosting
company provides, security measures it maintains the sophistication of server and load
management, and the technical skills of its personnel.
Answer:
Check
True
True or False: Third-party cookies can collect users' browsing and shopping habits across
many websites.
Answer:
Check
True
According to the provisions of the Data Protection Law, individuals or organizations that receive Answer
not directly from the subject must identify themselves to the subject.
Personal data
Correct
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Identify a principle of the Directive on Data Privacy that conflicts with U.S. practices.
Select one:
a. Organizations can purchase personal data from third parties and never notify the
subject.
b. Businesses can refrain from informing people of the ways their data will be used.
c. Personal data can be processed only if the subject has given consent.
d. Personal data can be used for processes other than the original one.
The country-of-origin and country-of-destination principles deal with the issue of ____.
Select one:
a. e-commerce jurisdiction
b. payment mechanisms
c. time zone differences
d. national standards
The Europeans adopted the 13-digit ____ as a standard for universal product codes.
European Article Number
Answer:
Check
True or False: Eight-bit bytes are not sufficient for languages with larger numbers of
characters, such as Chinese.
Answer:
Check
True
Companies might offer two versions of their sites, one for wide bandwidth and another
for ____.
Select one:
a. weak bandwidth
b. wide frequency
c. narrow bandwidth
d. short wave
In Japan, many people who order merchandise online prefer to pick it up at ____ called
“konbini,” and pay there for what they purchased.
Select one:
a. centralized markets
b. convenience stores
c. logistic hubs
d. dealers' warehouses
rue or False: Web designers need to be sensitive to cultural differences.
Answer:
Check
True
The process of _____ enables organizations to plan and carefully design their global sites
to cater to local needs and preferences.
Select one:
a. glocalization
b. socialization
c. localization
d. globalization
According to the ____, all legal matters are confined to the country from which a site
operates.
Select one:
a. American Uniform Code Council (UCC)
b. country-of-destination principle
c. country-of-origin principle
d. privacy laws
Which of the following is a good practice to consider when designing websites for an
international audience?
Select one:
a. Use automated methods to translate content.
b. Do not be egalitarian.
c. Do not tailor each local site to local preferences.
d. Plan the site before developing.
____ is a tool used to translate MS-Word documents to multiple languages.

Select one:
a. Unix
b. Linux
c. Wordfast
d. WordPad
True or False: Countries have different regulations on what may or may not be imported
and which tariff applies to which imported product.
Answer:
Check
True
True or False: A majority of web users prefer to access the web in English rather than
using any other language.
Answer:
Check
False
Question 15
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True or False: All countries welcome a policy of free access to information as a means to
reaffirm their sovereignty.
Answer:
Check
false
Multinational corporations must use ____, which are systems that serve organizations
and individuals in multiple countries.
global information systems
Answer:
Check
A technological challenge to information systems is the way characters are usually

represented by _____ in computers.
Select one:
a. whole words
b. bytes
c. bits
d. Unicode
True or False: A problem that arises with international information interchange is that
countries treat trade secrets, patents, and copyrights differently.
Answer:
Check
True
Correct
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Question text
True or False: The design and implementation of information technology need not
support an organization’s deployment of globalization.
false
Answer:
Check
Companies that want to operate globally must adapt their information systems to
de facto
changing formal or Answer standards.
Check
On the Web, _____ includes identifying the sites your audience frequently visits.
Select one:
a. hosting
b. phishing
c. spamming
d. targeting
According to the European Union, people ____.

Select one:
a. have no rights to obtain confirmation that data about them is being processed
b. have the right to object to the processing of personal data
c. need not know that their personal data is being used by third parties
d. need not be disclosed the ways in which their personal data will be used
A(n) ______ is a network used only by the employees of an organization.

Select one:
a. internet
b. intranet
c. extranet
d. supranet
Analyzing an organization’s data and identifying the relationships among the data is
called ____.
data modeling
Answer:
Check
The protocol used to transfer and download Web information is ____.

Hypertext Transfer Protocol
Answer:
Check
compo
For some business needs you must use a(n) Answer , a combination of two or more fields that
together serve as a primary key, because it is impractical to use a single field as a primary key.
Podcast
To Answer is to make a digital audio recording, usually of voice, and post the file
on the Web so that people can download it and listen to it.
Check
A(n) ____ is a small file that a Web site places on a visitor’s hard disk so that the Web
site can remember something about the surfer later.
cookie
Answer:
Check
____ service is usually the most expensive of hosting options.

Select one:
a. Co-location
b. Shared Hosting
c. Dedicated hosting
d. Virtual private server hosting
A challenge with traditional file storage is _____.

Select one:
a. low data misrepresentation
b. low data redundancy
c. high data accuracy
d. high data integrity
A(n) _____ is created “on the fly” as a result of a query and exists only for the duration
the user wishes to view it or to create a paper report from it.
Select one:
a. entity table
b. two-way table
c. object table
d. join table
The enforces a privacy law called the Directive on Data Privacy.
Select one:
a. U.S. Customs and Border Protection (CBP)
b. United States (US)
c. Electronic Privacy Information Center (EPIC)
d. European Union (EU)
In the ______ phase of data warehousing, specialists compare the data in the data
warehouses with the original data to confirm completeness.
Select one:
a. transformation
b. extraction
c. loading
d. divisional
In relational database, a record or row is called a _____.

Select one:
a. tuple
b. attribute
c. table
d. relation
Companies that sell online maintain large warehouses and pay for picking, packing, and
shipping, three activities known as _____.
Select one:
a. auctioning
b. profiling
c. fulfillment
d. pure play
True or False: Global Trade Item Numbers (GTINs) have to be modified to support global
supply chains.
Answer:
Check
False
____ are the main reasons behind the slow adoption of new forms of electronic
payments.
Select one:
a. Flexible payment options
b. Security concerns
c. Immediate deductions
d. Cashless payments
The code is large enough to identify more than 100 times the number of products and
manufacturers that the 12-digit UPCs could.
Global Trade Item Numbers
Answer:
Check
The recent trend in less rich countries is to adopt ____ to avoid high costs.
Select one:
a. paid licenses
b. free open source software
c. software with restricted source code
d. a single standard for information systems
True or False: Mobile commerce allows people to use their mobile devices to experience
an event and react immediately.
Answer:
Check
True
As computers convert to operating systems that support _____, displaying different

character sets should be less of a problem.
Select one:
a. EBCDIC
b. eight-bit bytes
c. Unicode
d. ASCII code
relationa
A(n) Answer creates a temporary table that is a subset of the original table or
tables.
Check
True or False: Linguistic translation of a website alone can capture cultural sensitivities.
Answer:
Check
False
In 1976, Europeans adopted the 13-digit European Article Number (EAN), while
Universa
American companies used the 12- digit Answer .
Check
Different ____ can significantly impact what a company may or may not display from its
servers.
Select one:
a. laws regarding free speech
b. payment mechanisms used in e-commerce
c. national standards followed across nations
d. time zones across global regions
True or False: Renters of dedicated servers usually have root access, which means they
act as unrestricted administrators of that computer.
Answer:
Check
Renters
True or False: A data warehouse is a large, typically relational, database that supports
management decision making.
Answer:
Check
True
True or False: Data warehouses replace transactional databases.
Answer:
Check
False
The combined storage of both data and the procedures that manipulate the data within
an object is referred to as _____.
Select one:
a. zipping
b. encapsulation
c. compression
d. packaging
The customer’s ability to determine the timing and services of their needs from a
business organization through a website is referred to as _____.
Select one:
a. fulfillment
b. customer impression
c. self-service
d. customer profiling
Check
Correct
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Question text
True or False: Most mathematical and physical problems are semi-structured.
false
Answer:
Check
____ is a methodology of solving a new problem established on the solutions of similar

problems.
Select one:
a. Case-based reasoning
b. What-if analysis
c. Sensitivity analysis
d. Yield management
A(n) Answer is software that combines data that is input by the user with the data relationships
stored in the knowledge base.
Iunference engine
A(n) ____ is developed to emulate the knowledge of an expert to solve problems and
make decisions in a relatively narrow domain.
Answer:
Check
Expert sstems
True or False: Artificial intelligence (AI) focuses on methods and technologies to emulate
how humans learn and solve problems.
Answer:
Check
True
True or False: Design support systems (DSSs) sort out a good risk as a person or
institution that is likely to default on a loan.
false
Answer:
Check
False
In the field of engineering, DSS models might simulate the ____ environment.
Select one:
a. physical
b. business
c. financial
d. logical
True or False: Languages such as HTML and XML are incompatible with geographic
information systems (GISs).
Answer:
Check
False
General Electric Corp. developed a(n) ____ that helps nonexperts to identify common
metals and alloys outside laboratories.
Select one:
a. supply chain management (SCM) system
b. decision support system (DSS)
c. enterprise resource planning (ERP) system
d. expert system (ES)
True or False: A typical geographic information systems (GIS) consists of a database of

quantitative and qualitative data from which information is extracted for display.
Answer:
Check
True
Many banks use automated ____ to determine a client’s creditworthiness.
Answer:
Check
Decision aids
Medical ____ help diagnose patients and suggest treatments.

Select one:
a. expert systems
b. data management modules
c. resource planning systems
d. model systems
Clicking different areas of a map can zoom in and out as well as bring up related
information in the form of other maps or text, utilizing the ____ capabilities of the web to
the fullest.
Select one:
a. multimedia
b. hypergraphics
c. hypertext
d. storage
The three major components of a DSS are a data management module, a model
management module, and a(n) _____ module.
Select one:
a. network
b. inference engine
c. dialog
d. knowledge base
A(n) _______ is one for which there is no algorithm to follow to reach an optimal solution.
Select one:
a. structured plan
b. structured report
c. unstructured problem
d. unstructured discussion
In most expert systems, the knowledge base is built as a series of ____ rules.
If-Then
Answer:
Check
True or False: Neural nets have been very effective in detecting fraud of many types.
Answer:
Check
True
Sensitivity analysis is often referred to as ___.

what-if analysis
Answer:
Check
True or False: A fixed variable model offered by the model management module of a
decision support system does not change.
Answer:
Check
True
When organizations use a customer relationship management (CRM) system, the _______
of such systems provide data for the DSS.
Select one:
a. neural networks
b. databases
c. knowledge bases
d. inference engines
Expert systems (ESs) use data from a(n) ___.

Select one:
a. knowledge base
b. database
c. inference engine
d. model module
True or False: The dialog module of a decision support system (DSS) is responsible for
displaying the results of an analysis.
Answer:
Check
True
True or False: People are often denied credit based on the decisions made by machines.
Answer:
Check
True
A(n) __________ system is used at all levels of an organization, and often by non-
managerial staff.
Select one:
a. supply chain management
b. decision support
c. enterprise resource planning
d. customer relationship management
_____ is one of the primary languages used to compose and retrieve web pages and
support the presentation of pictures with marked areas.
Select one:
a. SGML
b. CSS
c. HTTP
d. XML
he ____ part of the DSS that allows the user to interact with it is called the .
Select one:
a. data management module
b. model management module
c. dialog module
d. information management module
An increasing amount of ____ in the financial services and many other industries are
made in real time using DSSs.
Select one:
a. long-range forecasts
b. data automation
c. decision making
d. materials management
True or False: The majority of problems in the business world are structured.
Answer:
Check
False
A DSS’s ____ is a database or data warehouse that provides the data for the intelligence
phase of decision making.
Answer:
Check
Data management
True or False: A decision is easy to make when one option will clearly bring about a
better outcome than any other.
Answer:
Check
True
Correct
Flag question
Question text
methods
Answer are sequences of steps, formulas, models, and other tools that
systematically reduce the alternatives to a manageable number.
Check
A ____ is a specific area of knowledge.

Select one:
a. neural network
b. protocol
c. domino
d. domain
_____ are applications that combine features of two or more online applications.
Select one:
a. Spreadsheets
b. Databases
c. Mashups
d. Neural networks
The American Stock Exchange (AMEX) has a special department to prevent _____ of the
securities under its supervision.
Select one:
a. the preservation
b. legal trading
c. the analysis
d. insider trading
When using a(n) _____, the user enjoys the knowledge and experience that have been
accumulated by other people over many years.
Select one:
a. accounting system
b. human resource management system
c. human intelligence system
d. expert system
An ES is constructed with a set of rules, but as data on real successes and failures of
neural netw
decisions is accumulated and fed into the system, the Answer refines the rules
to accomplish a higher success rate.
Check
Structured
To turn data into useful information, the system utilizes its ____, which offers a single
fixed model, a dynamically modified model, or a collection of models from which either
the DSS or the user selects the most appropriate one.
model management module
Answer:
Check
True or False: The terms “decision support systems” and “expert systems” are
mentioned more and more frequently in recent years.
Answer:
Check
False
Outcomes rarely respond in equal measure to changes in ____, which are categories of
data considered when following a sequence of steps.
Select one:
a. indexes
b. parameters
c. units
d. data sheets
online an
A dynamic Answer application responds to commands by composing tables “on
the fly.”
Check
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Question text
True or False: Trend analysis refers to the identification of characteristics of transactions
that are most likely to be fraudulent.
Answer:
Check
False
Practically all search engine sites, such as Google and Yahoo!, use Answer
software, and continue to improve the software to provide more precise and faster
responses to queries.
Check
Autocategorization
To group knowledge into manageable data, companies use ___ software.

Select one:
a. data mining
b. OLAP
c. clickstream
d. autocategorization
Check
True or False: Knowledge management software makes storage and organization of

unstructured data more of a challenge.
Answer:
Check
False
_____ enables managers to see summaries and ratios of the intersection of any two
dimensions in a database.
Select one:
a. OLAP
b. SCM
c. CAD
d. CRM
Information that can be gleaned from stored data is ____.

Select one:
a. experience
b. wisdom
c. knowledge
d. intelligence
True or False: One objective of data mining is classification: Finding whether certain
facts fall into predefined groups.
Answer:
Check
True
In Answer , the raw data is organized in tables that show information in summaries and ratios so
that the inquirer does not have to wait for processing raw data.
dimensional databases
True or False: Companies find that the data that they collect directly from consumers
provides a full picture of customer needs.
Answer:
Check
False
An organization can learn much about its customers, sellers, and itself by mining data warehouses and
using OLAP software, but such techniques still do not satisfy another important challenge: how to
manage Answer .
Knowledge
The research company IDC argues that almost half of the work that ____ do in
organizations has already been done, at least partially.
Answer:
Check
knowledge workers
Some companies require workers to create reports of their finding to transfer knowledge
into manageable ___.
Select one:
a. indexes
b. online resources
c. folders
d. dictionaries
Some companies use ____ techniques to try to predict what customers are likely to
purchase in the future.
Select one:
a. information integration
b. knowledge extraction
c. data-mining
d. web scraping
Data warehouses could be regarded as a type of ____, where new useful information is
the precious find.
Select one:
a. reservoir
b. mine
c. wheel
d. vault
Business intelligence Answer help executives quickly receive metrics, ratios, and
trends in mostly graphic format.
Check
Dashboards
One objective of data mining is Answer , the finding of groups of related facts not
previously known.
Check
Clustering
True or False: Knowledge management is the attempt by organizations to put

procedures and technologies in place to filter and separate the most relevant
knowledge.
Answer:
Check
True
automates the classification of data into categories for future retrieval.
Check
Autocategorization
Both data-mining and OLAP software are often integrated into ____ for the purpose of
collecting business intelligence about customers.
Select one:
a. CRM systems
b. ERP systems
c. HRM systems
d. SCM systems
Knowledge management attempts to transfer individual knowledge into Answer .
Check
Databases
Knowledge management tools build Answer and help employees access them.
knowledge bases
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Question text
Answer tools help extract useful knowledge from millions of web documents.
knowledge management
Since OLAP applications are designed to process large amounts of records and produce
summaries, they are usually significantly faster than relational applications such as
those using ___.
Select one:
a. XML
b. FTP protocols
c. SQL queries
d. SGML
Companies such as Razorfish, DoubleClick, and Engage Software use ____ to collect
consumer data.
Select one:
a. malware
b. middleware
c. spyware
d. riskware
is a process by which one starts with a table that shows broad information and successively retrieves
tables of more specific information. drilling down
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Answer is the process of selecting, exploring, and modeling large amounts of
data to discover previously unknown relationships that can support decision making.
Darta mining
True or False: Loyalty programs, such as frequent flier and consumer clubs, help
organizations amass a steady flow of data about their customers.
Answer:
Check
True
The data-mining application that identifies which prospective clients should be included
in a mailing or email list to obtain the highest response rate is known as ____.
Select one:
a. trend analysis
b. consumer clustering
c. direct marketing
d. customer churn
The part of the BI software application that parses the questions entered by employees
is known as the ____.
Select one:
a. session layer
b. semantic layer
c. network layer
d. data link layer
Several diagramming sets were developed by the 1970s, but in the late-1990s, a de
facto standard emerged: ___.
Select one:
a. algebraic modeling language
b. discipline-specific modeling language
c. framework-specific modeling language
d. unified modeling language
_____ is a set of processes and methods used by project managers to determine which
projects will meet the organization’s operational and financial goals in relation to its
strategic objectives as well as the needs of its customers.
Select one:
a. Project portfolio management
b. Customer relationship management
c. Supply chain management
d. Change management
If a small-system development employing agile methods takes longer than planned, the
overall cost is still likely to be smaller than if a full ___ were performed.
Select one:
a. dynamic systems development method (DSDM)
b. adaptive software development (ASD)
c. systems development life cycle (SDLC)
d. rational unified process (RUP)
The concept of extracting business intelligence from large data warehouses often
involves ____ of several information systems.
Select one:
a. autocategorization
b. codification
c. compilation
d. integration
___ is meant to guarantee that the experts have passed tests that ensure their skills.
Select one:
a. Certification
b. Standardization
c. Feasibility studies
d. Systems analysis
Question 6
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Question text
The development of a new information system is economically justified if the ____.
Select one:
a. operational costs are high
b. benefits outweigh the costs
c. return on investment is negative
d. costs exceed returns
A(n) ____ can be a spreadsheet showing all the costs to be incurred by the system and
all the benefits that are expected from its operation.
Cost/benefit analysis
Answer:
Check
Although ____, part of the support phase of a system's lifecycle, is viewed by IS

professionals as lacking in glamour, it should not be taken lightly or left to less-
experienced professionals.
Select one:
a. analysis
b. maintenance
c. database design
d. executive training
systems
The Answer approach assumes that the life of an IS starts with a need, followed
by an assessment of the functions that a system must have to fulfill that need, and ends
when the benefits of the system no longer outweigh its maintenance costs.
Check
A challenge during the support phase of a system's life cycle is ____.
Select one:
a. integrating disparate stand-alone information systems
b. converting operations from an old system to a new system
c. complying with changing business needs
d. investigating the feasibility of a new information system

______ make extensive use of iterative programming, involving users often, and keeping
programmers open to modifications while the development is still under way.
Select one:
a. Incremental methods
b. Waterfall methods
c. Agile methods
d. Traditional methods
True or False: Systems integration deals with the analysis and development of a stand-
alone information system.
Answer:
Check
False
Software vendors often promote fast ____ as a selling point, and express it in terms of
the short period of time over which the adopting organization can recoup the
investment.
Select one:
a. ROI
b. ROC
c. ROR
d. ROA
A(n) ____ is an organization whose management agrees to test the new system for
several months and provide feedback.
Answer:
Check
Beta site
The most accurate method of economic analysis is the fully quantitative ___.
Answer:
Check
return on investment
_____ is a traditional approach to systems development.

Select one:
a. RUP
b. SDLC
c. DSDM
d. ASD
True or False: Agile methods treat software development as a series of contacts with
users.
Answer:
Check
True
The systems development life cycle (SDLC) approach is also called ____, because it consists of several
distinct phases that are followed methodically, and the developers complete the phases sequentially.
waterfall development
While the SDLC or any other waterfall approach requires users to sign off on their
requirements and then wait for the system to be completed, ____ encourage users’
involvement throughout the process.
Select one:
a. traditional methods
b. sequential methods
c. agile methods
d. spiral methods
True or False: Agile methods make extensive use of iterative programming.
Answer:
Check
True
involves fast development of an application based on initial user requirements and several cycles of user
input and developer improvements.
Prototyping
True or False: State charts represent highly active states that are triggered by
completion of the actions of other states.
Answer:
Check
False
In a ____, the old system is discarded and the new one takes over the entire business
operation for which it was developed.
cut-over conversion
Answer:
Check
True or False: While data flow diagrams are easy to learn and use, they cannot describe
a system completely.
Answer:
Check
True
After the planning phase, the SDLC includes four major phases: analysis, design,
implementation, and ____.
Select one:
a. execution
b. production
c. documentation
d. support
True or False: The systems analysis phase is a three-step process.
Answer:
Check
False
is a graphical standard for visualizing, specifying, and documenting software.
Check
Unified Modeling Language
is an umbrella term referring to the general tone of the corporate environment.

Organizational culture
comprises three steps: a description of the components and how they will work, construction, and
testing.
systems design
To find the ____, the net present value of the system is calculated by combining the net
present value of the costs of the system with the net present value of the benefits of the
system.
Select one:
a. return on investment (ROI)
b. return on capital (ROC)
c. return on assets (ROA)
d. rate of return (ROR)
_____ is independent of particular programming languages, but it does provide standard

visual symbols and notations for specifying object-oriented elements, such as classes
and procedures.
Select one:
a. Extensible Markup Language (XML)
b. Structured Query Language (SQL)
c. Algebraic Modeling Language (AML)
d. Unified Modeling Language (UML)
_____ is a structured, disciplined approach that facilitates the adoption of new or

modified systems by various groups and individuals within an organization.
Select one:
a. Data mining
b. Knowledge extraction
c. Prototyping
d. Change management
True or False: Cut-over conversion reduces risks because it confines any problems to
fewer units.
Answer:
Check
False
In ____, the old system is used along with the new system for a predetermined period of
time.
Select one:
a. cut-over conversion
b. flash cut conversion
c. phased conversion
d. parallel conversion
A(n) ____ is an activity that the system executes in response to a user.

Select one:
a. interaction
b. state
c. class
d. use case
If a preliminary report concludes that the business situation warrants investment in a

new IS, a more comprehensive ____ might be authorized.
Answer:
Check
Investigation
A(n) Answer uses only four symbols: external entities, processes, data stores, and the direction in
which data flows.
data flow diagram
True or False: When planning, it is important to align IT strategies with the overall
strategies of the organization.
Answer:
Check
True
True or False: SDLC stands for systems development life cycle.
Answer:
Check
True
Agile methods are an efficient approach to development when a system is ____, when it
deals with unstructured problems, and when the users cannot specify all the
requirements at the start of the project.
Select one:
a. complex
b. well-funded
c. large
d. small

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A ___________ is responsible for creating and maintaining an organization’s intranet and extranet.

The correct answer is: webmaster

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A large collection of electronic records is called a(n) _______.

The correct answer is: database

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A _____________ is responsible for managing an organization’s computer operating systems.

The correct answer is: system administrator

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The correct answer is: True

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representatives to assign to specific products in specific geographical areas.

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The correct answer is: cookie

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Your answer is correct.

The correct answer is: E-commerce

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The correct answer is: data processing

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The correct answer is: True

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In addition to communication that takes place between computer components, communication

The correct answer is: telecommunications

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The correct answer is: processed

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The correct answer is: Information

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The correct answer is: subsystems

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The correct answer is: True

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sub goals, all contributing to meeting the main goal.

The correct answer is: system

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A ____________ is highly involved in the implementation of supply chain management systems,

The correct answer is: database administrator

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Changing and manipulating the data in an information system is called ________.

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that determines a decision.

The correct answer is: Decision support systems

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