9 | Progress test
Working with words
Choose the correct answer from the words in italics.
1 We don’t need to store any components /
warehouse on site because they are delivered when
we need them.
2 It’s possible to keep a constant check on the supply
chain / inventory using bar codes.
3 There’s a customer / supplier on the phone
complaining about a late payment again.
4 Everything is streamlined / distributed to our
retailers using private logistics firms.
5 One way to ensure quality is to begin by checking
the rough / raw materials that we buy in.
Complete these sentences with the missing words.
6 You should give them a call and find out where our
order is. We don’t want to run __________ again
like last time and be left with nothing.
7 How __________ are we running on replacement
mother boards?
8 I’ve called three places now and they all say they
are __________ of stock.
9 If you log on to the site, you type in this reference
number and it’ll keep track __________ your
order.
10 For this party I think we’ll need to stock up
__________ more of that chocolate ice cream. It
was really popular last time and went within five
minutes!
11 You’re in luck. We have one left __________
stock. How would you like it delivered?
Business Result Intermediate Progress Test 9
Business communication skills
Complete this conversation with words from the
list.
place look problem following find according
put asap take
A Compusource components. Linda speaking.
B Hello, this is Kris Triers. I’m 12_____ up an order
I made three weeks ago. I’d like to 13_____ out
about it.
A Sure. Can I 14_____ your account details?
B Yes, the reference number was UU-1100.
A OK. Let me see. When did you 15_____ the order
exactly?
B The 4th of March I think.
A OK. Was that fifty sound cards?
B That’s right.
A OK, Mr Triers. 16_____ to my information, these
were 17_____ through to the warehouse on the
10th of March.
B But I asked for them to be sent 18_____. Are you
sure? This is a real 19_____ for us.
A I’ll 20_____ into it immediately. Will you hold?
Complete these sentences with the correct
prepositions.
21 Please charge it __________ my account.
22 Could you check it __________ for me?
23 It was dispatched __________ Monday.
24 I’m not happy __________ this.
25 I’ve had enough __________ this.
26 I’ll get back __________ you.
Language at work
Read this voicemail message. Then complete the
note to your boss using reported speech.
‘Hi, it’s Peter. Just calling to say I’ve looked into the
problem and our warehouse manager tells me they sent
the items two days ago. Can you call me when they
arrive?’
Message: Peter called. He said 27__________ the
problem and the warehouse manager 28__________
they 29__________ the items two days ago. He
30
__________ him when they arrive.
Result __________ / 30 marks
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Speaking test
Role cards
Copy this page and cut out the role cards for the students. Students should do both role-plays. Then use the
Speaking test results forms to evaluate each student’s performance. You can then cut out the results and give
them to the students.

Student A Student B

1 Call your computer supplier: 1 You are a computer supplier:

• identify yourself • answer Student A’s call
• give reason for calling • take the order
• place an order for 100 motherboards • ask for details of late order
• check where the delivery from last month is • explain that it was sent by ship not air
(ref no: RG566) • promise action.
• complain about the problem
• give contact number for supplier to call you
back on. 2 Call your stationery supplier:
• identify yourself
2 You are a stationery supplier: • give reason for calling
• answer Student B’s call • place an order for 200 folders
• take the order • check where the delivery from last month is
• ask for details of late order (ref no: EA-1001)
• explain that it was sent to the wrong customer • complain about the problem
• promise action. • give contact number for supplier to call you
back on.
Speaking test results
Use these forms to evaluate the students.

Student A

Can the student … Didn’t do this Yes, but with Yes, did this
(0 points) some mistakes very well Student B
(1 point) (2 points)
Can the student … Didn’t do this Yes, but with Yes, did this
identify him / herself (0 points) some mistakes very well
and give reason for (1 point) (2 points)
call?
identify him / herself
place the order?
and give reason for
call?

check previous place the order?

delivery?

check previous
complain?
delivery?

give contact complain?

number?

give contact
number?
Result__________/ 10
marks
Result__________ / 10 marks

Business Result Intermediate Progress Test 9 Photocopiable © Oxford University Press