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Scribd Reviews - 1.3 Stars

August 25th, 2021

After forgetting about the 30 day trial I ended up paying for a month
which was my fault. But now after trying to cancel for 2 months in a
row, NO success. I've tried to email them and they don't even monitor
emails by a human. Trying to cancel through their website just doesn't
work. Complete scam and waste of time. Especially if you don't have
the money to pay. I'll have to gure out something to get the $30 back
that they took. I don't want to hear any excuses from them. Just want
my money back :/

Tip for consumers:

Just buy the book you’re looking for. Don’t waste your time looking for
it on subscription websites. It’ll cost more than the original book
actually was

Service
Value
Quality
March 9th, 2021
Imagine how much money this company makes from continuing to
charge people who have cancelled their service and go about their
life, assuming that they are not being charged. Nice business model!
They do not bother to respond to requests for cancellation. My
account shows "no active membership" when I log in - but they just
keep charging away! Had to report the issue through PayPal to block
their continued charges.

Tip for consumers:

Just don't use it. If they keep charging you - cancel your card or go
through your bank or PayPal to block their charges.

Service
Value
Quality
March 19th, 2021
Veri ed purchase
Absolutely terrible customer service. They renewed my subscription
and I immediately contacted them to address this issue (within
minutes of the email con rming my renewal), as I did not intend to
renew. They were slow to answer and in a couple of instances, their
customer service representatives refused to even answer but instead
just marked the ticket as "completed" without any response. I've
subscribed numerous times in the past but I will never consider doing
any business with this company ever again. I would not trust them
with my money and they have some of the worst customer service I've
ever experienced.

September 9th, 2021

Scribd is a scam. It says unlimited but once I nished my rst couple
of books every other title I searched for (even old ones like the
Hitchhiker's Guide to the Galaxy) were unavailable in my country (and
I live in a Spanish speaking country but read only English books!).
Apparently they say "Because of our agreements with our publishers
we have to adjust availability when necessary" (so basically you only
get availability to the entire collection once a month, then they reduce
the amount of available titles A LOT!). So, it is clear that Scribd is not
truly unlimited.

I have read many other posts saying the same now and I will start to
spread the word across all social media outlets: Scribd is a scam.

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Updated! Reply from SCRIBD (as can be seen below) "Although some
titles may not immediately be available, there will always be
something available to read!" - So they list titles and books as
available, but when you try to download them they say they are "not
available in your country", thus it is not unlimited and hence it is false
advertising in my opinion. What do you guys think? Please post your
comments below.

Service
Value
Quality
June 22nd, 2021
This is outrageous! I thought cancelling my subscription with SCRIBD
was enough not to pay for it anymore. Wrong! On June 10th here there
is... another transaction on my credit card $8,99. And, again, I ask for
a refund but surprise... no customer service! And I apply again and
again, no answer! This is theft! You have no right to take money from
me like that! What do I need to do to be heard? Sue you? I WANT MY
REFUND!

Tip for consumers:

If I had known it would be so tricky to cancel my subscription with
Scribd, I would have NEVER made it. It cost me more than if I had
bought the actual books!

Products used:
EBooks

December 28th, 2020

Veri ed purchase
So many complaints in here made by people who are being charged
without
Wanting the service and me, wanting to pay so i can be legit member
With full access to books i am being labeled as "fraud ", after i sented
all veri cation documents and being veri ed by custumer suport with
the name Emily C. (Support Desk).
After making an account one year ago and not using it, i come back
and wanted to pay membership fee, i found out that my credit card
was blocked.
Fine, so be it as you wish. I will buy books somewere else.

Top Positive Review

“I am puzzled by the negative reviews.”

Eric W.
9/28/21
I have been a member of Scribd for close to a decade and love the
service. I'm a voracious reader and can almost always nd the books I
want to read. Scribd's recommendation engine alerts me to other
interesting books related to ones in my saved queue. They have a
large selection of audiobooks, all included in the monthly fee. Their
app works well on all my devices and the web. In addition I like that
you can upload documents and pdf articles for reading on the site. To
my mind, it's a bargain.

Top Critical Review

“Still being charged 8.99 a month 3 months after canceling

my subscription.”

robbie p.
2/7/20
You guys are crooks! When i nally get an email back after numerous
complaints. It states you cant nd my info. I cant log on because my
account dose not exist. NO CUSTOMER SERVICE SUPPORT! Now they
take the payment 3 days earlier when it used to be taken out on the
10th. Maybe we need to nd an attorney who will handle a class
action law suit against these bastards. I wonder how much they have
stolen from numerous people over the years.