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  • I'm Still Paying... For Over A Year

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    ecorradi
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    1) The document describes multiple instances where the author's bank account was charged by Scribd for a subscription, even though they had cancelled the subscription over a year ago and were told their account was on hold. 2) They have sent numerous messages and emails to Scribd requesting a refund but have received no satisfactory response or resolution to the repeated charges. 3) In a recent message, the author again demands that Scribd stop charging their account, provide a full refund, and cancel any membership, as they state they do not have an active account or subscription with Scribd.

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    I'm still paying... for over a year

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    I'm still paying... for over a year

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    1) The document describes multiple instances where the author's bank account was charged by Scribd for a subscription, even though they had cancelled the subscription over a year ago and were told their account was on hold. 2) They have sent numerous messages and emails to Scribd requesting a refund but have received no satisfactory response or resolution to the repeated charges. 3) In a recent message, the author again demands that Scribd stop charging their account, provide a full refund, and cancel any membership, as they state they do not have an active account or subscription with Scribd.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    25 views2 pages

    I'm Still Paying... For Over A Year

    Uploaded by

    ecorradi
    1) The document describes multiple instances where the author's bank account was charged by Scribd for a subscription, even though they had cancelled the subscription over a year ago and were told their account was on hold. 2) They have sent numerous messages and emails to Scribd requesting a refund but have received no satisfactory response or resolution to the repeated charges. 3) In a recent message, the author again demands that Scribd stop charging their account, provide a full refund, and cancel any membership, as they state they do not have an active account or subscription with Scribd.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    No prior authorization, no receipt, frustrating cancellation process.

    June 21st, 2020

    On June 21,2020, i was automatically billed for a subscription with Scribd. However, I
    was told that my account was on hold because they failed to process my payment. But a
    notification came to my phone showing that money had been taken out my account by
    Scribd. I have cancelled my subscription now but in the light of money being taken
    from me, why can't I use the account?

    I'm kindly putting in a request for a refund and a thorough explanation to all of this.

    Show more

    Jerry G. – Scribd Rep Over a year old

    Thank you so much for letting us know about the trouble with your account - I am so
    sorry you've been having trouble with these charges! Since we are not able to charge
    canceled accounts, it seems likely that you may have a duplicate account in our system.
    So we can check into this further, please contact us at help@scribd.com and update this
    message with your ticket number. Someone will be in touch soon - thanks!

    Denise W.
    1 review
    14 helpful votes
     Message
     Follow

    I'm still paying... for over a year!


    August 18th, 2020
    I have email messages dating back to July, 2019 asking them to refund my money and
    stop the deductions. All I keep getting is there is no record and they can't locate my
    membership. I hate to change bank account numbers for $8.99, it would disrupt my
    entire autopay life! I just checked again, having time now with the Covid-19 shutdown,
    and find I'm still being charged $8.99 per month. Count me in for the class action suit!
     Comment
     Thank you

    Not transparent, absolute frauds


    November 19th, 2020

    I have been charged 8.99 multiple times within the last year and no email of mine is
    linked to an account of theirs. I have reached out three times now and no response, and
    I'm afraid they will simply reply with "we can't find your account information." Well
    that's funny Scribd, because neither can I. So we can both stop this little dance and I will
    take my refunds and cancellations now, thank you. Ticket #3012522
    Show more

    Jerry G. – Scribd Rep 3/20/21

    Hi Casey, thanks for reaching out. Just to clarify, Scribd does not "sign up" or "start
    subscriptions" for our users without their consent. In order for someone to have an
    active subscription with us, the only way to do so would be for them to sign up when
    creating an account or restart/renew their membership from their Account Settings page.

    Scribd keeps debiting my account when I don't have a subscription or membership plan
    February 15th, 2021

    Stop debiting my money when I don't have an account with you. I've sent numerous
    emails to scribsupport I still getting debit alerts?. Honestly I'm tired of your website and
    poor services, I got debit alert this morning again. I need a refund of my money. I can't
    even remember opening an account with you... If I don't get a refund and my account
    completely deleted and forgotten I will come for you on a
    Your social media platforms. Stop debiting my account!

    Show more

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