Teachers Support in the Program

Note: Please work with a manager to verify that you are interpreting the information correctly if
you need to use the following process.

To see when students were added to a class:

1. Navigate to the district and click "edit"

2. Click View Complete History

3. Go back to the beginning of the year (page 2)

4. CTRL + Click View Details of the successful batches to open them in new tabs

5. Click into the students created to identify the student(s) in question

6. Click into the classroom assignments and validate the ID is the correct one for the user's
classroom

The program only supports one teacher per class/section. Many classes are uploaded with
multiple teachers per section. You see the class has two teachers in the portal. In the program,
only the first teacher will be listed. This means they will not be available to view classes assigned
to the other person and that other person will not show in their Setup > School Information >
Class view. That other person, furthermore, will also not show in the Admin Dashboard.

To fix this issue, they will need to either fix the data being shared in the service or create a
manual class for the missing teacher and assign the correct students to the class.

Each class can have only one teacher, and each teacher needs a class.