Professional Security Consultants

SECURITYOFFICER TRAINING

BASICS OF BIKE AND VEHICLE PATROL

11/02/2018
 PSC Training Manual

VERSION HISTORY

It is important to keep track of changes and developments of this training manual. Please note
below when any change is made and what the change consisted of.

Version Implemented Revision Approved Approval Description of

Number By Date By Date Change
1.0 Rachel Derr 5/03/2016 New

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TABLE OF CONTENTS:
1.0 Exterior Patrol – Bike Patrol...........................................................4
2.0 Maintenance of Bicycles...................................................................4
2.1 ABC Quick Check.................................................................................................................................... 4

3.0 Crashes...............................................................................................5
3.1 Avoiding Motorist Errors....................................................................................................................... 5
3.2 Instant Turn.............................................................................................................................................. 6
3.3 Quick Stop.................................................................................................................................................. 7

4.0 Sharing the Road..............................................................................8

4.1 Reasons to Ride on the Right.................................................................................................................. 8
4.2 Traffic Principles...................................................................................................................................... 9
4.3 Lane Positioning..................................................................................................................................... 10
4.4 Turns and Turn Lanes.......................................................................................................................... 10
4.5 How to Avoid Getting Doored............................................................................................................. 11
4.6 Dealing with Road Rage....................................................................................................................... 11

5.0 Nutrition..........................................................................................12
6.0 Rules of Patrol.................................................................................12
7.0 See and Be Seen...............................................................................14
8.0 Protecting Your Bicycle Against Theft..........................................15
9.0 Exterior – Vehicle Patrol................................................................15
9.1 Patrol Vehicle Rules.............................................................................................................................. 16
9.2 Parking Areas......................................................................................................................................... 18
9.2.1 Handicapped Zones........................................................................................................................................ 18
9.2.2 Service Areas and Deliveries...................................................................................................................... 18
9.2.3 Trash Compactors........................................................................................................................................... 18
9.4 Traffic Accidents.................................................................................................................................... 19

10.0 Physical Condition of the Structure............................................19

11.0 Unauthorized Use of Mall Property / Trespassing.....................19
12.0 Leaving Property in a Security Vehicle.......................................20
Exhibit A – Hand Signals for Bike Patrol...........................................21
Exhibit B - How to Properly Wear a Bicycle Helmet.........................22

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1.0 Exterior Patrol – Bike Patrol

Bicycle patrol is a valuable supplement to a well-run and efficient exterior patrol program when
used in conjunction with vehicle patrols and foot patrols. To be effective and safe while on
bicycle patrol, you must consistently abide by basic safety and traffic rules. When you are on
bicycle patrol, you have no protective gear except your helmet, your gloves and your abilities.
An accident that would be relatively minor between two cars may prove devastating to you if
you are on a bicycle.
There are a number of things you must consider when on bicycle patrol. First, realize that you
should not rely upon the driving skills of motorists to keep you out of harm's way. In fact, most
accidents involving cars and bicycles are the motorist's fault. You must operate your bicycle in a
manner that allows for motorist error. Second, you must always abide by the same traffic laws
that govern automobiles. Failing to yield the right of way, failing to stop at stop signs, cutting
across parking lanes, and riding on the wrong side of the roadway, all are illegal and may result
in an accident or injury.

2.0 Maintenance of Bicycles

You must always conduct a bicycle safety inspection before you use the bicycle. Even if
someone has just used the bicycle before you, it is your responsibility to perform a complete
safety check before mounting. This will give you the assurance that you are riding a safe and
roadworthy bike. The following safety checks should be performed every time prior to you
putting a bike into service for patrol.

2.1 ABC Quick Check

1. A is for Air
 Inflate tires to rated pressure as listed on the sidewall of the tire.
 Use a pressure gauge to ensure proper pressure.
 Check for damage to tire tread and sidewall; replace if damaged.
2. B is for Brakes
 Inspect pads for wear; replace if there is less than 1/4"of pad left.
 Check pad adjustment; make sure they do not rub tire or spokes.
 Check brake level travel; at least 1" between bar and lever when applied.
3. C is for Cranks, Chain and Cassette

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 Make sure that your crank bolts are tight; lube the threads only, nothing else.
 Check your chains for wear; 12 links should measure no more than 12 1/8 inches.
 If your chain skips on your cassette, you might need a new one or just an adjustment.
4. Quick is for quick releases
 Hubs need to be tight in the frame. Your hub quick release should point back to ensure
that nothing catches on it.
 Inspect brake quick releases to ensure that they have been reengaged.
5. Check is for check it over
 Check for bicycle cleanliness, condition of flag, reflectors, lights and reflective lettering.
Take a quick ride to check if derailleurs and brakes are working properly.
 Inspect the bike for loose or broken parts; tighten, replace or fix them.
 Pay extra attention to your bike during the first few miles of the ride.

3.0 Crashes
If you spend a lot of time on bicycle patrol, especially if you are around automobiles in the mall
parking lot, you will probably encounter a situation where you have to stop quickly, make an
evasive turn, protect yourself from being harmed by a motorist, or avoid a pedestrian.
On average, 60% of the time, motorists are at fault when there is a crash between a bicycle and
an automobile. Therefore, it is essential that you take great care to keep yourself safe. You
should know and practice the following tactics for avoiding a crash with a motorist.

3.1 Avoiding Motorist Errors

1. Left turn
 Motorists often misjudge the speed of oncoming cyclists and turn into them.
 Make eye contact when approaching a motorist positioned for a left turn ahead of
you.
 Maintain a straight line unless you need to execute an instant turn or quick stop to
avoid a motorist.
2. Right turn
 Right turning motorists may turn just after overtaking a cyclist; be sure to avoid the
motorist's blind spots.
 Be aware of overtaking motorists in high traffic situations. Watch the front wheel of
the car or look for a signal and avoid them as they turn.

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3. Crossing
 Motorists may not recognize a cyclist's right to the road and pull out in front of them.
 Do not ride so far to the right that you are not in the motorist's normal scanning area.
 Announce your presence loudly to try and get a motorist's attention before they move.
4. Prevention
 Always wear your properties approved bicycle patrol security uniform to make
yourself more visible day and night.
 Learn to recognize when motorists will turn and when they will wait.
 Ride predictably where you will be seen and always wear a helmet.
 PSC policy requires that you always wear a helmet when on the bicycle.
5. Assert yourself
 Plan to take your right of way, but be prepared to act to avoid collision.
 Use hand signals, your voice, lights, anything to get the attention of motorists.

3.2 Instant Turn

In order for you to avoid motorists, you will need to know and practice the Instant Turn and the
Quick Stop. You should practice the following moves with supervision in order to perfect them
BEFORE you need them.

1. Emergency
 If a car turns right while you are next to it, you will have to turn, stop, or hit it.
 If you don't have your hands on the brakes or just can't stop, you must turn.
 The Instant Turn is faster than a normal turn but requires practice.
2. Handlebar Jerk
 The first move is to quickly jerk your handlebar LEFT for a split second.
 This sudden move will make the bike lean to the right and set up your turn.
 It's important that you do not turn to the left, only your handlebar should move
briefly.
3. Turn
 After your bike is leaned to the right, you must lean in and initiate the turn.
 Remember that there might be an obstruction around the turn; pay attention.
 Coming close to the car is OK as it would result in only a glancing blow rather than a
full-fledged wreck.

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4. Pedal position
 Your right foot should be in the 12, 3 or 9 o'clock position to avoid hitting a pedal.
 Pedal position is personal preference; make sure you are confident in your position.
 Leaning hard on the outside pedal will help you maintain traction in the turn.
5. Avoidance
 Avoiding this circumstance is the best way to ride safely.
 Remember to take the entire lane if it is too narrow to share safely; your safety is up
to you.
 You should learn and practice the instant turn and quick stop with your supervisor.

3.3 Quick Stop

1. Emergency
 A quick stop will allow you to safely stop your bike if you must stop to avoid an
obstacle.
 The quick stop allows you maintain control of your bicycle in an emergency situation.
2. Brake application
 Front brakes have the most power but can cause a crash if misused.
 Either brake causes weight to shift forward, increasing the power of the front brake.
 Brakes need to be adjusted properly for maximum braking control.
3. Weight transfer
 Shift weight back over the rear wheel by sliding behind the saddle.
 Use your arms to push the bike out in front of you.
 Keep the handlebars straight; do not try to turn.
 The key is to move your body parallel to the ground and slide behind the seat while
putting all of your weight on the pedals; this moves your center of gravity to over the
rear wheel.
4. Front brake
 Practice using your front brake to avoid going over the bars.
 Braking hard with the front brake causes weight to shift forward.
 Apply more front brake than rear; release the brake a bit if the rear wheel skids.
5. Rear brake
 The rear brake has less stopping power than the front brake.
 Too little weight on the rear wheel will cause it to skid. Not enough weight on the

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rear wheel will cause the rider to go over.

4.0 Sharing the Road

You will be sharing the parking lot and roadways with motorists at all times. The following tips
will enable you to ride and patrol safely.

1. Ride on the right

 Always ride in the same direction as traffic.
 Use the lane furthest to the right that heads in the direction that you are traveling.
 Slower moving cyclists and motorists stay to the right.
2. On the road
 The same laws that apply to motorists apply to cyclists.
 Obey all traffic control devices, such as stop signs, lights, and lane markings.
 Always use hand signals to indicate your intention to stop or turn to motorists and
cyclists.
3. Always wear a properly fitting helmet
 Make sure that the helmet fits on top of the head, not tipped back.
 Always wear a helmet while riding a bike, no matter how short the trip.
 Wearing a helmet is mandatory for you while on bike patrol.
 After a crash or any impact that affects your helmet, visible or not, replace it
immediately.
4. Ride predictably
 Ride in a straight line and don't swerve in the road or between parked cars.
 Check for oncoming traffic before entering any part of the parking lot or intersection.
5. Anticipate hazards and adjust position in traffic accordingly
 Be visible.
 Wear assigned patrol uniform.
 At night, use a white front light, red rear light or reflector and reflective tape or
clothing.
 Make eye contact with motorists to let them know you are there.

4.1 Reasons to Ride on the Right

1. Expectations
 Motorists expect to find other traffic on the right side of the road.

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 At intersections, motorists look where they expect traffic.

 Motorists assume that you can see lights and signs that dictate traffic behavior.
2. Laws
 In all 50 states, the laws require that you ride on the right with the flow of traffic.
 Disobeying traffic control devices in any direction is illegal.
3. Turning
 Making a turn requires a wrong-way cyclist to cross twice as much traffic for turns.
 Cyclists must be able to see traffic control devices at intersections.
 Motorists have no idea how to react to someone going the wrong direction.
4. Closing speed
 Riding 20 mph into a car going 35 mph is like hitting a wall at 55mph.
 Motorists overtaking cyclists on the right decrease closing speed.
 The likelihood of surviving such a crash is low.
5. Traffic control devices
 If you don't know where traffic is going, you increase your chance of getting hit.
 Not obeying traffic controls destroys any order on the roadway.
 Maximum speed on the bicycle is 10 MPH.

4.2 Traffic Principles

1. Ride on the right
 Always ride with the flow of traffic.
 Do not ride on the sidewalk.
 Allow yourself room to maneuver around roadway hazards.
 Always be on the lookout for pedestrians, especially children.
2. Yield to traffic in busier lanes
 Always use signals to indicate your intentions to switch lanes.
 Look behind you to indicate your desire to move and to make sure that you can.
3. Yield to traffic in destination lane
 Traffic in your destination lane has the right-of-way.
 Making eye contact with drivers lets them know that you see them.
 Signal and make your lane change early, before you need to.
4. Directional Positioning
 Position yourself in the right-most lane that goes in the direction of your destination.
 Ride in the right third of the lane. Avoid being overtaken in narrow-lane situations by
riding in the right third of the lane.

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4.3 Lane Positioning

1. Ride on the right
 Ride in the same direction as traffic; stay far enough away from curb to avoid
hazards.
 Ride in the right third of the right-most lane that goes in the direction you are going.
Take the entire lane if traveling the same speed as traffic or in a narrow lane.
2. Visibility
 Always ride in or near a travel lane; stay visible by riding where drivers are looking.
 Do not pass on the right; motorists are not looking for other vehicles there.
3. Parked Cars
 Ride in a straight line, not in and out of parked cars.
 Beware of cars merging into the roadway from a parallel.
 Always ride far enough away from parked cars to avoid hitting an opened door.
4. Take the lane
 If there is insufficient road width for cyclists and cars
 If traveling the same speed as other traffic or if hazards narrow the usable width
 Before intersections and turns to assert your position on the roadway

4.4 Turns and Turn Lanes

1. Positioning for turns
 Before a turn: scan, signal and move into the lane that leads to your destination.
 Ride in the right third or middle of the lane, as lane width dictates.
 To traverse multiple lanes, move one at a time, scanning and signaling each move.
2. Avoiding turn lanes
 If your lane turns into a right turn only lane, change lanes before the intersection.
 Changing lanes too late could result in an overtaking motorist turning in front of you.
 Maintain a constant position relative to the curb or shoulder during a turn.
3. Beware of blind spots
 Most drivers do not expect to see cyclists.
 Do not ride next to another vehicle unless you are in a different lane or passing.
 If you can't see bus, truck or car mirrors, drivers can't see you.
 Signal well before the intersection; make sure you are in proper lane position.
 Left arm out and down with palm to the rear to indicate stopping.

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 Left or right arm straight out to indicate left or right turn.

4. Scan
 Constant identification of potential hazards in front and behind as well as to each
side.
 Scanning allows you to avoid dangerous situations before they happen.
 Scan for motorists, road conditions, pedestrians, animals, and traffic signals.
 Always completely stop your bike out of the path of traffic in order to use your radio.
 Do not attempt to use the radio and drive at the same time.

4.5 How to Avoid Getting Doored

1. Lane positioning
 Ride at least three feet from parked cars.
 Never swerve between parked cars; use the outside of the next car as your guide.
 Avoid riding on the right side of any stopped car, especially if it is near the curb.
2. Speed positioning
 Always pass cars on your right.
 If you are traveling at the same speed as traffic, ride in the center of your lane.
 As traffic begins to speed up, signal and begin moving to a lane on your right.
3. Sudden stops
 If a car stops in front of you suddenly, stop, look for exiting passengers, then pass on
your right.
 Make sure that you stop safely before you release the handlebar to signal and pass.
 Maintaining control of your bicycle is the most important task.
4. Intersections
 Before turning, look for cars double-parked in your destination lane. When turning,
take the lane so you don't get forced to the right of a stopped car. Plan your turn so
that you remain at least three feet to the left of any stopped cars. Never ride within
three feet of any parked car. Be constantly aware of cars that might be backing up.

4.6 Dealing with Road Rage

1. Remove yourself
 Make every attempt to get out of their way.
 Yield lane position by turning or slowing down and getting behind them.

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 Be prepared to execute emergency maneuvers.

2. Avoid contact
 Do not return any gestures or shouts.
 Do not push for proper lane position just give up your lane.
3. Report them
 Report vehicle license plate and description to state and local police.
 Alert other officers.

5.0 Nutrition
Your body needs fluids, vitamins, minerals and carbohydrates to work. While riding, your body
needs more of these than it can store. Replacement of energy that you have used is necessary. A
balanced diet will do wonders for your body both on bike patrol and in your everyday life. You
will want to drink a lot of water when you expect to be on bicycle patrol because you will lose
more water during exertion than during normal activity.
Before your Bike Patrol, you should eat a low-fat, regular portioned meal such as a bowl of
cereal or a sandwich. You will also need to hydrate by drinking at least one 16 oz. bottle of water
before the patrol. In addition you will want to perform warm-up stretches for at least five
minutes prior to beginning your Bike Patrol.
During your Bike Patrol, you should maintain your body's water level by drinking water often;
one water bottle per hour. Consume low-fat snacks such as fruit or energy bars, and avoid eating
a big meal during the ride. Also stay away from any caffeinated drinks as they will act as a
diuretic and will result in you dehydrating much faster. Do not consume food in the view of the
public.
After your patrol shift, you should continue to hydrate; your body will be working overtime for
up to 24 hours.
Exterior patrol of the property and premises is a visual deterrent to potential offenders and
reassuring to mall patrons. The security bicycle allows you to cover large areas quickly.

6.0 Rules of Patrol

The following rules should be adhered to when using the security bicycle:
 Before beginning a tour of duty, you should inspect the bicycle for damage.
 Any existing damage should be reported to the Security Supervisor.

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 When leaving the bicycle unattended, it should be parked in a safe place and locked
securely. Check with your Supervisor for correct locking procedures.
 The security bicycle is never to be used as a pursuit vehicle, and you are never to
involve yourself in a chase for any reason.
o If you are found to be in disregard of this policy, you may be subject to immediate
disciplinary action, up to and including termination. The bicycle should not be
taken off the paved roadway or off the center property onto public roads without
authorization from the Security Director or center management personnel.
 The bicycle is to be kept clean at all times. It is a visible representation of the Security
staff and you are encouraged to take pride in its appearance.
 In order to avoid becoming distracted, officers should not consume food or beverages
while patrolling on the bicycle. Security officers must stop the bicycle to consume
water or food while patrolling on the bike. Food (nutrition/energy bars) may only be
consumed with the Security Director’s approval. Food may also not be consumed in
view of the public.
 Do not attempt to use your radio while moving. Stop out of the path of other traffic
before attempting to radio base.
 You are not allowed to carry a cell phone while you are on patrol.
 Do not ride or patrol together unless specifically assigned to do so by the Security
Supervisor or center management. It is not PSC’s policy, nor practice, to allow any
riders on the bicycle for any reason.
 You should frequently change your patrol routes and not establish a set pattern.
Predictable patrol habits invite criminal activity in other areas.
Riding a bicycle is an effective way to expand and enhance the basic exterior patrol activities at
your mall. You must always remember that you share the road with cars, trucks, pedestrians, and
other cyclists. Since accidents can turn a bicycling patrol into a bicycling tragedy, here are some
tips to help make your ride a safe one.
 Protect your head.
 Wear a helmet. Professional Security Consultants require that you wear a helmet
whenever you are on bike patrol.
Studies have shown that using a bicycle helmet can reduce head injuries by up to 85%. Select a
helmet that has a snug, but comfortable fit. Look for the helmet labels that show that they are

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recommended by either the American National Standards Institute (ANSI) or the Snell Memorial
Foundation.

7.0 See and Be Seen

1. Wear proper Uniform
 Wear your uniform to make yourself more visible. Clothing should be light in color
and close fitting to avoid being caught in the bicycle's moving parts.
 Your Supervisor will inform you as to the correct uniform for your property.
 This must always be kept in clean and neat order.
2. Go with the Flow of Traffic
 The safe way is the right way.
 You must obey the rules of the road. These include all traffic signs, signals and road
markings. Ride on the right side of the street in single file. Use proper hand signals.
Never weave from lane to lane or tailgate.
3. Look Both Ways.
 Be aware of traffic around you.
 Seven out of ten car-bicycle crashes occur at driveways or other intersections.
 Before you enter a street or intersection, check for traffic and always look LEFT-
RIGHT-LEFT.
4. Stay Alert
 Keep a lookout for obstacles in your path.
 Watch out for potholes, sewer gratings, cracks, railroad tracks, loose gravel, and
broken glass.
 Before going around any object, look ahead and behind you for free gap in traffic.
Plan your move, and then signal your intentions.
 Be especially careful in wet weather, as water can make you slip and make your
brakes work improperly.
5. Beware the Dark Side
 Be cautious when biking at night.
 Wear reflective clothing or material, especially on your ankles, wrists, back and
helmet.
 Wear all assigned reflective uniform items.

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6. Fix It Up
 Make sure that your bicycle is adjusted properly.
 Your bicycle should be correctly adjusted to fit you; your feet should rest on the
ground while sitting in the seat.
 Before using your bike, check to make sure that all parts are secure and working.
 The handlebars should be firmly in place and the wheels should be straight and
secure.
7. Stop It
 Check brakes before riding.
 Control your speed by using your brakes.
 If your bicycle has hand brakes, apply the rear brakes slightly before the front brake.
Remember to ride slowly in wet, slippery weather, and to apply brakes earlier since it
takes more distance to stop.
8. Don't Flip Your Bike
 Wheels should be securely fastened.
 Check wheels before every ride, after every fall, or after transporting your bicycle to
be sure that they are fastened and secure.
 Make sure that tires are properly inflated.

8.0 Protecting Your Bicycle Against Theft

A bicycle can be stolen from just about any place, but simple precautions can deter would-be
bike thieves. Remember, most bikes that are stolen were not locked. Always lock your bicycle
securely, whether you're gone for a few minutes or a few hours.
Use a U-lock, securing both wheels and the frame to a stationary object such as a post, fence,
tree, or bike rack. For extra security, add a chain or cable with a good padlock. Refer to your
Supervisor's instructions on securing the bicycle when not on patrol.
Record the serial number of your bicycle and keep it with the sales receipt and a photograph of
the bike in the Security Office. Mark your bicycle with an engraver to deter thieves and to help
the police in identifying and returning a stolen bike to the rightful owner.

9.0 Exterior – Vehicle Patrol

When on exterior patrol, the security vehicle enables you to cover large areas more quickly and
more visibly than foot patrol. The security vehicle is safer than foot patrol and has the advantage

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of carrying additional equipment that potentially might be needed. Remember that the "zero
tolerance" policy for the property extends to the parking lots and parking decks.
NOTE: Supervisors should always assign zones when multiple vehicles are on patrol.

9.1 Patrol Vehicle Rules

The following rules as described in the Vehicle Patrol Training should be adhered to when using
the security vehicle:
1. A security officer shall operate a patrol vehicle only after performing a vehicle body
damage inspection report, driver self-assessment and driving conditions/situation
assessment and the results of these assessments do not indicate unreasonable risks to safe
operation of the patrol vehicle.
2. No security patrol vehicle shall be operated if emergency equipment is missing or
inoperable.
3. A security officer shall never use the security vehicle for a high-speed pursuit.
4. A security officer shall operate a motorized patrol vehicle while wearing a safety belt,
without exception; and shall ensure that passengers ride safely, wearing safety belts or in
child seats as legally required.
5. A security officer shall operate a patrol vehicle in a safe manner consistent with all
applicable laws, regulations, policy and procedures.
6. A security officer shall operate a security patrol vehicle at safe speeds, consistent with
speeds specified by law or traffic signage and current conditions, and shall not exceed 10
mph while driving in parking lanes, the inner Ring Road, adjacent any curb or sidewalk,
or pedestrian walkway, or any area where pedestrians are present.
7. A security officer shall operate the security patrol vehicle with emergency/safety lights
activated as specified in training and regulation to equal approximately 70 percent on, 30
percent off to facilitate both visible deterrence and non-predictable patrolling.
8. Security officers shall not drive if impaired: sleepy, fatigued, tired, under the influence of
any substance or medication or suffering from any other condition that causes
unreasonably risky vehicle operation.
9. When a security officer detects and recognizes a personal state of tiredness, fatigue, or
sleepiness, the security officer is directed to immediately stop operation of the security
vehicle and, secondarily, notify the officer in charge that a replacement driver is needed,

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if available. Security officers shall not have food, beverage or tobacco materials in the
security patrol vehicle, except bottled water is allowed.
10. Security officers shall not have any personal cell phone present in the security patrol
vehicle nor use such while operating a security patrol vehicle.
11. Security officers shall not have personal electronic devices – personal stereos, music
players, computers, palm pilots, etc. – present in the security patrol vehicle nor use such
while operating a security patrol vehicle.
12. Security officers shall not operate the security patrol vehicle’s console radio while
operating the security patrol vehicle.
13. Security officers shall not have personal reading materials present in the security patrol
vehicle nor use such materials while operating a security patrol vehicle.
14. Security officers shall in all instances avoid driving the security patrol vehicle in reverse.
15. Security officers shall in all instances avoid dividing attention between driving the
security patrol vehicle in motion and other activities including, but not limited to,
surveillance, talking on the security radio, reviewing forms and documents.
16. Security officers must without exception make immediate notification by conversation to
the officer in charge or other department personnel up the chain of command of any
accident involving the security patrol vehicle.
17. Patrol security officers must deploy a department issued traffic cone approximately 6 feet
in front the vehicle and another approximately 6 feet behind the vehicle, except when the
vehicle is parked in a mall designated parking stall in a parking aisle. Parking cones must
be deployed whenever the security patrol vehicle is parallel parked or parked in a dock
area or along a curb. In the event of an emergency situation, the officer does not have to
deploy the cones when parking.
18. When parking a security patrol vehicle, security officers shall position the vehicle so that
it can be driven forward as opposed to reversed when operation of the vehicle is resumed,
unless the vehicle is parked in a mall designated parking stall in a parking aisle.
19. Security officers who operate patrol motor vehicles shall participate in and successfully
pass a security patrol vehicle Ride Along driving inspection conducted by a department
leader or Field Training Officer once during driver safety training as part of course
completion, once each month for the 2 months following this training to equal 2
additional Ride Along and then 1 time each year afterwards.

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20. While on patrol in the security vehicle, no two (2) vehicles will be found together in
conversation unless authorized by Supervisor.

9.2 Parking Areas

Enforcing the parking area policies such as no parking in fire lanes, service courts, etc., will
greatly assist in deterring criminal activity. Discourage customers from parking in truck courts,
fire lanes and handicapped zones, unless authorized to do so, around the property. If unattended
vehicles are found in these areas, an appropriate warning notice should be issued, cautioning the
driver against future violations. In many localities, the police department will issue municipal
tickets for these parking offenses. Follow your local procedures when dealing with these
situations. Many law enforcement jurisdictions will run the tags for missing persons, stolen
vehicle, etc., before towing the vehicle. Any vehicle left on the property beyond mall time limits,
without good reason, is subject to being towed at the owner's expense. Refer to your mall's
policy on towing.

9.2.1 Handicapped Zones

You should make every effort to see that the spaces reserved for handicapped parking are
available to those individuals legally entitled to use them. Be aware that some jurisdictions issue
dashboard placards rather than license plates, so thoroughly check for handicap registration
information. Please use common sense when dealing with these persons, it is possible that an
elderly person has simply forgotten to place their handicapped tag in the vehicle.

9.2.2 Service Areas and Deliveries

Service areas are established for those individuals actually involved in the loading or unloading
of merchandise. You should discourage (politely) customers from parking in the truck courts
and/or fire lanes around the property and restricting the intended use of these areas. While on
exterior patrol, remain attentive to deliveries being made through the truck courts. Delivery
vehicles should remain parked in truck courts until deliveries are completed and should leave
promptly thereafter or move to a designated parking space.

9.2.3 Trash Compactors

You should periodically check trash compactors for proper operation, security, safety, and
cleanliness. Any problems found with the compactor system should be communicated to the
proper maintenance personnel and noted in the Daily Activity Log.

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9.4 Traffic Accidents

Upon arrival at an auto accident, you should check for injuries to determine whether emergency
medical assistance is required, and then notify the appropriate authorities, if needed. Some state
laws require that the local police are contacted on any vehicular accident that involves injuries. If
no injuries are involved, it will be the decision of the parties involved as to whether to contact
the police for a report. If the mall property is damaged as a result of an accident, you should
obtain as much information as possible on the vehicle is involved, the driver, owner, insurance
company, etc.
In addition, photographs should be taken of the damaged property and the vehicle involved. In
such instances, the Supervisor and the police shall be contacted. If the damaged property will
create an unsafe or hazardous condition, the mall's management should also be notified. At no
time do PSC Security Officers photograph accident victims. Every accident requires that you file
a complete accident report. It is your job to gather information, not to determine fault. For
instance, when reporting a vehicle accident involving two vehicles, it is proper to report, “vehicle
one and vehicle two collided” rather than comment on one party’s fault by saying “vehicle one
struck vehicle two.” Complete details of how to handle accident reporting and documenting is
contained in the Site Specific

10.0 Physical Condition of the Structure

While on exterior patrol, you should also be alert to:
 Damage or defacement to the exterior building surfaces
 Defects in the parking lot or sidewalk surfaces
 Malfunction or improper operation of parking lot lights
 Trash accumulation or unauthorized dumping
 Damage to landscaping
If any of the above-observed conditions represent a public safety hazard, promptly notify mall
management who will take immediate steps to correct the condition.

11.0 Unauthorized Use of Mall Property / Trespassing

Permission must be obtained from mall management for individuals to use exterior areas for any
other purpose than parking vehicles for entering and exiting the mall. Some of the typical
activities restricted from properties are set forth below; however, you should become familiar
with the specific activities not allowed on the assigned property.

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 Fishing
 Swimming
 Boating or ice skating on retention ponds
 Off-road motorcycling or ''four-wheeling" on peripheral property
 Roller skating, skate boarding on sidewalks
 Go-carting, mini-bikes, scooters, or other unlicensed motor vehicles in parking areas or
on peripheral property
 Solicitation of any kind, including merchandise sales, posting or distribution of handbills,
etc.
 Dumping of any kind.
Please be aware of:
 Your mall's rules regarding pets
 Your mall's code of conduct and prohibited activities
If you observe unauthorized activities on the mall property, you should check with the mall
office to see if permission has been granted for such activities. Otherwise, you should request the
participants desist promptly and refer any questions or objections to mall management.

12.0 Leaving Property in a Security Vehicle

There are limited reasons why the security vehicle should ever leave property. While on patrol,
you are not to leave property unless otherwise authorized by a supervisor. When the vehicle is to
be refueled, this should be completed in the early morning prior to the center becoming busy.
If you leave property to have the vehicle serviced or cleaned, the security vehicle should be
operated per the regular street laws.

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Exhibit A – Hand Signals for Bike Patrol

All PSC Officers will obey all traffic laws when operating a security patrol bicycle.

LEFT TURN

STOP

RIGHT TURN

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Exhibit B - How to Properly Wear a Bicycle Helmet

Below are diagrams showing improper and proper fits for helmets. It is importantto have the
helmet fitted, adjusted and fastened appropriately. We like to call it -- Snug, Level and Low

SNUG

Choose a helmet that fits snugly all around your head and use the inside pads to adjust for fit and
comfort. Your front and rear straps should form a “Y,” just below each ear. Your straps should
be pulled until tightly but comfortably up against your skin (able to slide a finger under the
strap).

LEVEL

Your helmet should be level, not tilted forward or backward or more on one side or the other.
Take a look in the mirror to check that it is level.

LOW

Your helmet should sit squarely on your head with the front of the helmet low on the forehead,
just above your eyebrows.

NOW FOR THE TEST

Check your helmet and fit by looking in a mirror. Gently rotate the helmet on your head, front to
back & side-to-side, noticing the skin in your brow area. If the fit is comfortable, and the skin
moves with the helmet, you have a proper fit.

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