Professional Documents
Culture Documents
18 May 2020
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Housekeeping
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Poll #1 – What are the steps you’ve done personally to ensure
productivity level while working from home? You can select more
than one answer
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Willis Towers Watson Human Capital and Benefits
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Rewards Data and Software as an integrated solution provider
Expertise, methodology, tools and technology are the backbone of Rewards Data and Software
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DRIVING SOLUTIONS THROUGH DATA
*General Industry Plus Report available (an all-inclusive report that includes all available general industry roles PLUS industry jobs)
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DRIVING SOLUTIONS THROUGH DATA
Our specific industry approach will capture industry specific jobs which leads to overall data robustness
There are 24 participants in 2019 which can be further breakdown to the following..
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DRIVING SOLUTIONS THROUGH DATA
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DRIVING SOLUTIONS THROUGH DATA
1 Combine Jobs
Select
Peer Groups
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DRIVING SOLUTIONS THROUGH DATA
Market price jobs using data from Bring-to-target and Merit Matrix analytics enable
multiple vendors modeling of key compensation actions
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DRIVING SOLUTIONS THROUGH DATA
Users will be able to access WTW HR Policies & Benefits data via
Benefits Online
Advantages of these features to users Standard Custom
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DRIVING SOLUTIONS THROUGH DATA
DIGITAL STRATEGY
Position-based
Skill-based Pay Job Reinvention
Pay
Products & Advantages
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EXECUTIVE COMPENSATION
Unique scope factors that impact More data reported for most
executive pay are collected and market senior executive roles (Global
data can be viewed by Incumbent Grade 18 and above)
Revenue Responsibility, Corporate compared to all-employees
Reporting Level, Board Membership survey
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PUBLICATIONS
Benefits Profile /
Benchmark Select
Core essentials Employment Terms Company Benefits and Practices
Compensation Report
and Conditions
Top pick >> Learn more about data available on WTW Publications here.
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Poll #2 – Which product you’ve seen above interests you the most?
You can select more than one answer
❑ SkillsVue
❑ WorkVue
❑ Executive Compensation
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SURVEY OFFERING
Standard / Custom /
Survey options Standard / Custom
Premium
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PARTICIPATION STEPS
▪ Schedule a conversation ▪ Wait for “Time to ▪ Submit, validate, and ▪ Access your
with WTW Consultants Participate” email finalize data for 3 Compensation reports
components via WTW online via WTW
▪ Decide on your ▪ Login to Data Services online data collection Compensation Software –
participation options and Participation Portal portal in respective Data Interactive
countries formats:
▪ Download helpful ▪ Access your Benefits
▪ Submit Order Form resources ➢ Compensation on WTW Design Practices (BDP)
Data Submission and HR Policies &
▪ Watch Job-Matching video Workbook Practices (HRP) reports
or schedule a session with via Benefits Online
WTW ➢ Benefits Design
Practices (BDP) on
▪ Download Data WTW online
Submission Workbook questionnaire
or Turnaround File
➢ HR Policies & Practices
(HRP) on WTW online
questionnaires
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PARTICIPATION STEPS
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PARTICIPATION STEPS
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Poll #3 – Has working from home increased productivity?
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APAC COVID-19
Moderate or large
negative impact
Positive Impact
No Impact
Small Negative Impact
Moderate Negative Impact
Large Negative Impact
Not Sure
Source: 2020 COVID-19 Survey – Variable Compensation Implications – survey fielded 24-28 Feb 2020
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APAC COVID-19
25 16
44 39 % %
% 56 % 61
% % 75
% 84
%
For employers planning to reduce salary budgets, below are the most prevalent reductions expected from
survey participants:
Source: Pulse survey in response to COVID-19, China, Hong Kong, Singapore, Taiwan, survey fielded 19-27 Feb 2020
Survey Participants: Covers all industries with China - 170, Hong Kong – 135, Singapore - 136, Taiwan – 170 participants
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Poll #4 – Have HR budgets been reduced this year?
❑ Yes
❑ No
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APAC COVID-19
14.8 14.3
13.8
12.1 12.1 11.8
4.3 4.1
3.3 3.4 3.6
2.6
1 Average of 14 countries – Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Source: 2017 - 2019 Willis Towers Watson Salary Budget Planning Survey – Asia Pacific Report
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Poll #5 – Is attrition rate during this crisis lower / higher /no change
compared to previous years?
❑ Higher
❑ Lower
❑ No change
❑ Not sure
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APAC COVID-19
Global Technology
Free agent +28% Consultant or +22% Free agent +54% Consultant or -3%
workers outside workers outside agencies
agencies
Part-time +13% Worker on loan +31% Part-time +15% Worker on loan -8%
reduced hour from other reduced hour from other
organisation organisation
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APAC COVID-19
100% 92%
90%
81%
80%
70%
60%
51%
50%
40%
30%
30%
20% 17%
10%
8%
0%
3 years ago Currently In 3 years
average % of work done by automation % of orgs that had some work done by automation
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Challenges in deploying work from home arrangements
Lack of work clarity and ‘Everyone’ is on Compliance to regulations Insufficient work tools and
direction on expected WFH and SFH* and eligibility of employee peripherals for effective WFH
deliverables (e.g. mode – coverage (e.g. SOCSO, (e.g. laptop, Wi-Fi, virtual platform,
reworks, confusion, needing to letter to travel to office) cloud resources)
misalignment) juggle work and
home
responsibilities Work policies not in place Not all employees are familiar
Limited team visibility, (e.g. space to support WFH with digital and technology tools
interaction and sharing, home arrangements (e.g. OSHE, (e.g. insufficient time to on-board
engagement (out-of- schooling for social media, BYOD) employees for WFH)
sight, out-of-mind) children)
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Potential scenarios to inform immediate, short-term and long-term workforce
management and planning
React and Resolve Return and Reorganize Reimagine and Reinvent Reform for HR 4.0
Initiate Crisis-mode Setting the Foundation Designing the Future Building Sustainability for Future
Scenario
MCO Implemented MCO Extended / Lifted Going into a New Future Way of Work
Normal
Immediate Short-Term Mid-Term Long-Term
Immediate and reactive crisis- Structured planning for the Forward planning to rethink Anticipatory planning by
planning for Covid-19 pandemic reorganization of teams to workforce strategy aimed at having flexible business and
Priority
situation with implementation of manage workforce returning having a workforce workforce model, supported by
MCO on-site, while maintaining configuration that is an optimal work-tech integration that allows
productivity, performance and combination of FTEs and for swift reaction to specific crisis
engagement levels of workforce automation and risk events
▪ Set-up of command & control ▪ Segmentation of workforce ▪ Accelerate digital transformation ▪ Work structured around skills and
center and WFH initiated for according to priorities (critical, to support optimization of work capabilities of an organisation to
employees, with quick core, enablers and non-core) to through reinventing of jobs and support agile way of working
measures taken to provide inform different measures that automation (e.g. automation of ▪ Contingent workforce made up of
Action Considered
digital and technology tools must be taken for each group highly repetitive tasks) outer circle providing ability to
▪ Provide guidelines and checklist (e.g. performance, rewards, ▪ Reinventing work and rewards to scale up or scale down
to facilitate transition to WFH leave management, workforce support workforce model that is ▪ Enhance the employee
return) able to work from anywhere experience & excellence, D&I and
▪ New rules of engagement: ▪ Look at overall health, safety and building a personalized lifelong
Implementation of guidelines, wellbeing programme for learning culture
policies and briefing to facilitate employees – different coverage ▪ Manage integration of work-tech
the returning workforce, with and policies applied integration (virtual work enablers)
certain workforce segments
continuing to WFH
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React and Resolve: Guide and action items to focus on
and provide necessary digital and technology stakeholders on preventive measures (e.g.
MCO Implemented tools & enablers (e.g. laptop pool, BYOD, BODs, leadership team, managers,
Immediate video conference facilities, file sharing etc.) employees, customers, vendors etc.)
▪ Establish guidelines for tracking and ▪ Provide FAQs for employees to refer to that
Immediate and reactive crisis- monitoring employees’ performance and is updated on regular basis (e.g. do’s and
planning for Covid-19 pandemic productivity (e.g. templates for managers /
Priority
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Return and Reorganize: Guide and action items to focus on
MCO Extended / Lifted groups to return to work – what roles are experience and total rewards are managed
truly pivotal? ▪ Go beyond respect (dignity at work) to
Short-Term
▪ Reset and reorganize the workforce finding meaning and purpose in work (dignity
under new assumptions, protocols, focus in work)
Structured planning for the area and pace to help bring people back to ▪ Protect key elements of Total Rewards
reorganization of teams to
Priority
core, enablers and non-core) to protocols, maintaining safety distance, close Provide financial security
inform different measures that contact etc.) ▪ Focus on the financial wellbeing of your
must be taken for each group ▪ Seize opportunity to redeploy talent to most vulnerable employees (e.g. employees
(e.g. performance, rewards, leave support business priorities (e.g. parts of below min. wage, OT reliance, combined
management, workforce return) business with higher impact) household income)
▪ New rules of engagement:
▪ Support employee access to available
Implementation of guidelines, Train & empower leaders
government programs
policies and briefing to facilitate ▪ Empower leaders, managers and
the returning workforce, with supervisors to manage their team for areas
certain workforce segments within their control Protect emotional health
continuing to WFH
▪ Provide supervisor training on preventing ▪ Review benefits programs to extend and
spread of Covid-19, exclusion of workers cover emotional health
with symptoms, avoiding stigma, managing ▪ Provide access to telemedicine for
out-of-sight out-of-mind biasness, showing employees to reach out for support, including
empathy etc. family wellbeing support
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Framework towards supporting WFH to maintain productivity and performance
1 | Work Process 2 | Structuring Teams 3 | Leadership & People 4 | Technology & Enablers
What is the team structure What is the role of leaders to What technology infrastructure and
What is the nature of work and
required to support delivery of achieve business outcomes and platform is needed to support a
expected outcomes?
work process? manage employee well-being? flexible and remote work
arrangement?
1. Nature of Work and Tasks 1. Organization of Teams 1. Communication & Engagement
▪ Review the nature of work, ▪ Determine the segmentation of ▪ Communicate proactively about 1. Technology Infrastructure &
tasks and expected outcomes teams delivering on work all aspects of the business and Tools
(i.e. BAU, project basis, outcomes, including efforts undertaken ▪ Equip teams with necessary
operational, deliverables etc.) categorizing by static vs. agile ▪ Balance between projecting technology and tools for
teams (Leadership Team, Bus. confidence and painting a ‘true’ remote work and collaboration
2. Measures and Targets Enablers, Operations, Support picture (e.g. home setup, remote
▪ Determine appropriate type of Functions, COVID-Response ▪ Find ways to motivate and access, team discussion
measures and targets (e.g. Team, Org. Projects, engage employees, reinforcing facilities, file share)
mix of KPIs and OKR) and Employee Levels etc.) purpose and values ▪ Implement strong and
frequency (i.e. daily / weekly) practical security standards
2. Clarity of Roles and 2. Decision-Making
3. Level of ‘Work Cadence’ and practices
Responsibility ▪ Establish clear decision and
▪ Establish the ‘work cadence’ ▪ Ensure each team is clear of 2. Reporting & Dashboard
escalation paths
required to set the pace and respective roles and ▪ Set-up targeted reporting &
put in place sequence of team 3. Empowerment & Enabled Teams
responsibility, the priorities and dashboard covering key areas
events with clear agenda (i.e. ▪ Provide empowerment and
deliverables, milestones and that should be monitored and
check-ins, briefings, progress discretionary authority to teams
reporting mechanisms tracked
updates) to make decisions for specific
3. Degree of Interdependencies priorities / deliverables 3. Data Security & Management
▪ Review the degree of ▪ Establish clear data
interdependencies and the key governance protocol to
touch points (i.e. Interaction vs. ensure no data leak or breach
Collaboration)
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Poll #6 – Which of the following would be the greatest positive
impact on businesses other than digitalization? You can select
more than one answer
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Making workforce transformation a reality
Improved Business
Identify jobs for redesign
Business Demand Performance
Organizational
Alignment Planning
Gap/Surplus
Work
Deconstruct jobs into tasks
Strategy
Linking Business
and Workforce Internal Supply
Re-evaluate tasks
Talent Availability
Performance Planning
Action
Outcomes
prioritization
Optimise Work and
Reconstruct Jobs
Workforce External Supply
Capabilities Identify Talent Planning
Impact and ROI
Requirement
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Assessing Talent risk
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Wrap-up:Employers are minimizing business impact and optimising costs
• With the evolving situation, business priorities will be reviewed. Resources will be re-
allocated according to the changing business objectives.
• Some employers are saving part of their salary budgets to incentivise key talent that may
positively impact their business during an uncertain environment.
• Workforces will be optimised from a dynamic business environment and cost optimisation
perspective.
• Companies are considering automation, free agents and contingent workers to accomplish
work, and linking workforce performance outcomes with their evolving business needs.
• Due to the recent changes in working arrangements and restriction of non-essential travel,
digital transformation will be accelerated.
• Most organisations will embed digital functions into their business and chief digital officers
will open up the pathway to successful digital transformation.
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Contact Details
Industry Lead
Michael Ng
Associate Director ▪ Energy & Natural Resources
Michael.Ng@willistowerswatson.com
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