NEWBIE

During this pandemic, a lot of people have suffered due to economic crisis. Some have lost their
jobs; businesses were closed because of bankruptcy and a lot more reasons. In these difficult times,
people are really looking for ways in order to obtain money. Good thing there are lending companies
such as ourcash to help people in their financial needs. Ourcash app lends money to people who badly
need it at the easiest possible and accessible way.

As a first time employee in this kind of business, I really am not familiar with the roles of a
collection specialist including the techniques on how to effectively negotiate with clients but with the
help of my TL Judy. She guided and helped us get familiarized with the job. As days passed by I was able
to establish my own strategy in collecting repayments from the clients. I make sure to treat every client
with respect and professionalism. I remember a client with the order id 14513 who has a repayment
amounting to P17, 000. It was the first time I had as big repayment as that; I was challenged on how I
should approach the client to make sure he’s going to pay on time. So what I did was, I sent multiple soft
reminders through the system from -3 until its due date. One day before his due date, I tried contacting
him thru call but he wasn’t really taking the call. Luckily, he replied when I texted to remind him about
his obligation. I felt relieved when he promised to pay on time. On the day of his due date, he keeps on
making reasons but I also kept on insisting that he should pay on time so he wouldn’t have any
additional charges or penalties. As the day comes to an end, I tried calling him again but this time he was
not really communicating with me anymore. I almost lose hope but the day after his due date, I tried
contacting and texting him again explaining the possible consequences of his actions, he replied and this
time he understood everything that I’ve said to him. I agreed when he asked me if I could give him a
discount on his penalty, so that he will surely pay. I felt happy when I was able to convince him to pay on
that day. I guess I’ve applied what I learned during meetings and the templates that are being shared to
us.

Some of the things I can advise to be an effective collector are; first is to be professional, you
cannot be effective if you are using foul words or harassments. You have to be patient in communicating
with clients although they are being resistant on their obligations. Second is making them realize that no
one asked them to download the app, they did it using their own will thus they should be full
responsible with their actions. I always warn the clients about the legal actions that they will face once
they don’t comply with their responsibility. I also act as if I am really knowledgeable with my job
although it’s really my first time. Lastly, I make sure to get their trust and empathize with them at the
same time reminding them that it’s their duty to pay on time. So far, it’s working on me though there
are really some difficult days, just don’t give up and have a positive mindset.