Número Abierto Incidente Principal Estado

INC0033404 28-04-2021 13:09:25 INC0033195 En Espera

INC0033393 28-04-2021 11:31:55 INC0033195 En Espera

INC0033382 28-04-2021 10:45:00 INC0033195 En Espera

INC0033348 27-04-2021 21:56:18 INC0033195 En Espera

INC0033347 27-04-2021 21:56:17 INC0033195 En Espera

INC0033344 27-04-2021 20:06:23 INC0033195 En Espera

INC0033291 27-04-2021 18:30:36 INC0033195 En Espera

INC0033286 27-04-2021 17:28:55 INC0033195 En Espera

INC0033284 27-04-2021 16:54:14 INC0033195 En Espera

INC0033278 27-04-2021 15:58:43 INC0033195 En Espera

INC0033271 27-04-2021 14:00:34 INC0033195 En Espera

INC0033195 26-04-2021 14:24:16 En Espera

INC0033173 26-04-2021 12:30:32 INC0033125 Resuelto

INC0033125 26-04-2021 10:36:23 Resuelto

INC0033118 26-04-2021 09:51:51 Resuelto

INC0032500 19-04-2021 11:32:02 Cerrado

INC0032306 15-04-2021 10:59:24 INC0032295 Cerrado

INC0032302 15-04-2021 10:08:55 INC0032295 Cerrado

INC0032295 15-04-2021 09:31:12 Cerrado
 Contrato Descripción

Message: BootAlarm: Computer has been rebooted at 2021.4.28 13:06:14

Cliente: B89
Source address: 10.100.1.107
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: VD73821676-74177
Alarm Time: 28/04/21 13:08:32
NAS Time: 28/04/21 13:08:46
Assigned at: 28/04/21 13:09:17
Assigned to: servicenow
Assigned by: auto-operator

Message: Robot rdsb89sap is inactive

Cliente: B89
Source address: 10.100.1.107
Robot: rdsb89sap
Probe: hub
Severidad: critical
SubSystem: Robot
CNTR0011188
SuppKey: rdsb89sap
AlarmID: VD73821676-54025
Alarm Time: 28/04/21 11:31:19
NAS Time: 28/04/21 11:31:19
Assigned at: 28/04/21 11:31:50
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.28 10:41:46

Cliente: B89
Source address: 10.100.1.107
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: VD73821676-44102
Alarm Time: 28/04/21 10:44:07
NAS Time: 28/04/21 10:44:23
Assigned at: 28/04/21 10:44:54
Assigned to: servicenow
Assigned by: auto-operator
 Message: BootAlarm: Computer has been rebooted at 2021.4.27 21:51:31
Cliente: B89
Source address: 10.100.1.30
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: JG25227965-86441
Alarm Time: 27/04/21 21:55:39
NAS Time: 27/04/21 21:55:43
Assigned at: 27/04/21 21:56:14
Assigned to: servicenow
Assigned by: auto-operator

Message: Local file system D:\ is not available

Cliente: B89
Source address: 10.100.1.30
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Disk
CNTR0011188
SuppKey: disk/D:\
AlarmID: JG25227965-86439
Alarm Time: 27/04/21 21:55:39
NAS Time: 27/04/21 21:55:43
Assigned at: 27/04/21 21:56:14
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.27 20:03:14

Cliente: B89
Source address: 10.100.1.88
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: JG25227965-63870
Alarm Time: 27/04/21 20:05:33
NAS Time: 27/04/21 20:05:47
Assigned at: 27/04/21 20:06:18
Assigned to: servicenow
Assigned by: auto-operator
 Message: BootAlarm: Computer has been rebooted at 2021.4.27 18:25:36
Cliente: B89
Source address: 10.100.1.107
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: JG25227965-44018
Alarm Time: 27/04/21 18:29:50
NAS Time: 27/04/21 18:29:57
Assigned at: 27/04/21 18:30:28
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.27 17:23:47

Cliente: B89
Source address: 10.100.1.107
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: JG25227965-31368
Alarm Time: 27/04/21 17:28:08
NAS Time: 27/04/21 17:28:17
Assigned at: 27/04/21 17:28:48
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.27 16:49:18

Cliente: B89
Source address: 10.100.1.111
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: JG25227965-24273
Alarm Time: 27/04/21 16:53:29
NAS Time: 27/04/21 16:53:38
Assigned at: 27/04/21 16:54:09
Assigned to: servicenow
Assigned by: auto-operator
 Message: BootAlarm: Computer has been rebooted at 2021.4.27 15:53:35
Cliente: B89
Source address: 10.100.1.107
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: JG25227965-12510
Alarm Time: 27/04/21 15:58:00
NAS Time: 27/04/21 15:58:09
Assigned at: 27/04/21 15:58:40
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.27 13:55:24

Cliente: B89
Source address: 10.100.1.107
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: SU51787926-87867
Alarm Time: 27/04/21 13:59:46
NAS Time: 27/04/21 13:59:52
Assigned at: 27/04/21 14:00:23
Assigned to: servicenow
Assigned by: auto-operator

Message: Robot rdsb89sap is inactive

Cliente: B89
Source address: 10.100.1.30
Robot: rdsb89sap
Probe: hub
Severidad: critical
SubSystem: Robot
CNTR0011188
SuppKey: rdsb89sap
AlarmID: VG26792024-94379
Alarm Time: 26/04/21 14:23:41
NAS Time: 26/04/21 14:23:41
Assigned at: 26/04/21 14:24:12
Assigned to: servicenow
Assigned by: auto-operator
 Message: BootAlarm: Computer has been rebooted at 2021.4.26 12:26:23
Cliente: B89
Source address: 10.100.1.30
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: VG26792024-70774
Alarm Time: 26/04/21 12:29:12
NAS Time: 26/04/21 12:29:53
Assigned at: 26/04/21 12:30:24
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.26 10:32:11

Cliente: B89
Source address: 10.100.1.30
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: VG26792024-46892
Alarm Time: 26/04/21 10:35:03
NAS Time: 26/04/21 10:35:45
Assigned at: 26/04/21 10:36:16
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.26 9:50:25

Cliente: B89
Source address: 10.100.10.55
Robot: ndbsapb89
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: VG26792024-37503
Alarm Time: 26/04/21 09:50:45
NAS Time: 26/04/21 09:51:14
Assigned at: 26/04/21 09:51:45
Assigned to: servicenow
Assigned by: auto-operator
 Message: BootAlarm: Computer has been rebooted at 2021.4.19 11:30:48
Cliente: B89
Source address: 10.100.10.55
Robot: ndbsapb89
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: HC84185178-77310
Alarm Time: 19/04/21 11:31:09
NAS Time: 19/04/21 11:31:27
Assigned at: 19/04/21 11:31:58
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.15 10:55:58

Cliente: B89
Source address: 10.100.1.30
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: VT16935598-98378
Alarm Time: 15/04/21 10:58:13
NAS Time: 15/04/21 10:58:43
Assigned at: 15/04/21 10:59:14
Assigned to: servicenow
Assigned by: auto-operator

Message: BootAlarm: Computer has been rebooted at 2021.4.15 10:05:25

Cliente: B89
Source address: 10.100.1.30
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: VT16935598-88144
Alarm Time: 15/04/21 10:07:41
NAS Time: 15/04/21 10:08:11
Assigned at: 15/04/21 10:08:42
Assigned to: servicenow
Assigned by: auto-operator
 Message: BootAlarm: Computer has been rebooted at 2021.4.15 9:27:50
Cliente: B89
Source address: 10.100.1.30
Robot: rdsb89sap
Probe: cdm
Severidad: critical
SubSystem: Host
CNTR0011188
SuppKey: host/boot
AlarmID: VT16935598-80581
Alarm Time: 15/04/21 09:30:05
NAS Time: 15/04/21 09:30:35
Assigned at: 15/04/21 09:31:06
Assigned to: servicenow
Assigned by: auto-operator
 Asunto Empresa Prioridad

B89: Alert Host in

B89 2 - Alta
rdsb89sap

B89: Alert Robot in

B89 2 - Alta
rdsb89sap

B89: Alert Host in

B89 2 - Alta
rdsb89sap
B89: Alert Host in
B89 2 - Alta
rdsb89sap

B89: Alert Disk in

B89 2 - Alta
rdsb89sap

B89: Alert Host in

B89 2 - Alta
rdsb89sap
B89: Alert Host in
B89 2 - Alta
rdsb89sap

B89: Alert Host in

B89 2 - Alta
rdsb89sap

B89: Alert Host in

B89 2 - Alta
rdsb89sap
B89: Alert Host in
B89 2 - Alta
rdsb89sap

B89: Alert Host in

B89 2 - Alta
rdsb89sap

B89: Alert Robot in

B89 1 - Crítica
rdsb89sap
B89: Alert Host in
B89 2 - Alta
rdsb89sap

B89: Alert Host in

B89 2 - Alta
rdsb89sap

B89: Alert Host in

B89 2 - Alta
ndbsapb89
B89: Alert Host in
ndbsapb89 B89 2 - Alta
INC0032500

B89: Alert Host in

B89 2 - Alta
rdsb89sap

B89: Alert Host in

B89 2 - Alta
rdsb89sap
B89: Alert Host in
B89 2 - Alta
rdsb89sap
Usuario Solicitante Motivo de Espera Categoría

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA
 INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA
 INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA
 INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89 Cola de Atención
GESTIONADA
 INFRAESTRUCTURA CLOUD
CLIENTE B89
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89
GESTIONADA
 INFRAESTRUCTURA CLOUD
CLIENTE B89
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89
GESTIONADA

INFRAESTRUCTURA CLOUD
CLIENTE B89
GESTIONADA
 INFRAESTRUCTURA CLOUD
CLIENTE B89
GESTIONADA
 Grupo de asignación Asignado a Actualizado

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 13:10:33

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:41

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:41

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:40

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:41

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:40

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:40

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:40

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:41

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:41

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 12:40:40

TECH - SOPORTE INFRAESTRUCTURA Jorge Barreto 28-04-2021 13:10:25

TECH - SOPORTE INFRAESTRUCTURA GUSTAVO RODRIGUEZ 26-04-2021 13:04:43

TECH - SOPORTE INFRAESTRUCTURA GUSTAVO RODRIGUEZ 26-04-2021 13:04:43

TECH - SOPORTE INFRAESTRUCTURA JOSE LUIS GRANDE 26-04-2021 13:18:07

TECH - SOPORTE INFRAESTRUCTURA Carlos Balcazar 26-04-2021 10:00:41

TECH - SOPORTE INFRAESTRUCTURA GUSTAVO RODRIGUEZ 22-04-2021 10:00:06

TECH - SOPORTE INFRAESTRUCTURA GUSTAVO RODRIGUEZ 22-04-2021 10:00:38

TECH - SOPORTE INFRAESTRUCTURA GUSTAVO RODRIGUEZ 22-04-2021 10:00:35
 Actualizado por

jefferson.cabana@seidor.com

jefferson.cabana@seidor.com

jefferson.cabana@seidor.com
jefferson.cabana@seidor.com

jefferson.cabana@seidor.com

jefferson.cabana@seidor.com
jefferson.cabana@seidor.com

jefferson.cabana@seidor.com

jefferson.cabana@seidor.com
jefferson.cabana@seidor.com

jefferson.cabana@seidor.com

jefferson.cabana@seidor.com
gustavo.rodriguez@seidor.com

gustavo.rodriguez@seidor.com

joseluis.grande@seidor.com
system

system

system
system
Número Abierto Estado Contrato Descripción
RITM0018229 05-04-2021 12:05:04 Cerrado CNTR0011189 <p>Informe Mensual del
cliente B89 del mes de
Marzo del 2021.</p>
Asunto Empresa Prioridad Usuario Final Afectado Usuario Solicitante
Informe Mensual del B89 3 - Media RODRIGO NEIRA RODRIGO NEIRA
cliente B89 del mes de
Marzo del 2021
Motivo de Espera Categoría Canal Grupo de asignación Asignado a
SAP BASIS Correo electrónico TECH - SOPORTE SAP FATIMA
BASIS ROUILLON
Actualizado Actualizado por
19-04-2021 16:00:13 system