Engagement Appraisal

Guidebook

Client Facing Tier III

©2019 Grant Thornton India LLP. All rights reserved.

Contents

1 PACE | Holistic performance review

2 Process overview and timelines

Engagement Appraisal Guidelines

3 (i) Initiation (ii) Mapping (iii) Process (iv) Sign-Off

2 ©2019 Grant Thornton India LLP. All rights reserved.

PACE | Holistic performance review
Why What How
To bring in holistic approach A process for establishing a By aligning the Firm's objectives
towards performance, becoming shared workforce understanding with the individual's agreed
merit driven and aim for more about what is to be achieved at a measures, skills, competency
transparency and objectivity in Firm level requirements, development plans,
performance and rewards the delivery of results and getting
rewarded that’s fair and justified

• Performance – An achievement of an organisation in relation to its set goals accomplished through contribution of
individuals or teams towards the organisation‘s strategic goals

Firm strategic Business Unit Team Individual

goals goals goals goals

3 ©2019 Grant Thornton India LLP. All rights reserved.

Process overview and timelines
October Ongoing January July

Year-end
Engagement Mid-year
Goal setting review and
Appraisal review
results
1 2 3 4

Ongoing Performance Review Conversation (PRC)

• Sign-off on KPIs • Not applicable • Review of • Overall performance

and Tier II
Directors

against business and performance against assessment

EDIMAD goals MyFocus and
EDIMAD goals

• Sign-off on KPIs against • Evaluation after • Review of KPIs • Overall performance

40 hours on assessment
Tier III

goals mapped to Our Market

engagements and Our People
• Expectations agreed on against KPIs
technical and behavioral mapped to Our
competencies Organisation and
Our Clients and
technical skills

4 ©2019 Grant Thornton India LLP. All rights reserved.

Client Facing
______________________________

Tier III

©2019 Grant Thornton India LLP. All rights reserved.

Engagement Appraisal | Guidelines

Engagement Appraisal Forms (EAF) are applicable to Assistant Managers and below in all Business
Units.

• EAFs are generated on the WCGT360° platform and engagement wise details (feedback) are
captured during the round table discussions, along with PACE form feedback

• Individual is evaluated on KPIs based on Our Clients, Our Organisation and Technical competencies

• When 40 hours are charged to a particular job code by the individual (appraisee) and approved by the
SuperCoach (level 1 appraiser), appraisal form will automatically appear on the self appraisal screen

• In case of non achievement of threshold hours on the engagement, engagement manager (level 2
appraiser) can create the evaluation form manually (after 80 hours) for assessment

• All engagement appraisal forms must be signed-off by Co-SuperCoach (level 3 appraiser), as per the
timelines to be eligible for PACE year-end reviews and roundtable

• Feedback from the engagement appraisal form serves as a reference for discussing the overall
performance feedback and progression of the individual for that particular year

6 ©2019 Grant Thornton India LLP. All rights reserved.

Engagement Appraisal | Initiation
Engagement Appraisal Menu options:

• Assignment Appraisal Initiation is done by the

Engagement Manager on the job code. It prompts the
coachee to complete the pending self-appraisal.

• Assignment Employee Appraisal is for appraisers at level

1, level 2 or level 3 to complete the pending appraiser
evaluation and /or view the status of engagement form.

• Assignment Self Appraisal is the window for coachee to

enter self-appraisal comments against the KPIs in the form.

• Manual Appraisal Initiation assists the Engagement

Manager to manually generate the engagement form in
case where threshold hours on the engagement is more
than 40.

Click on Employee Appraisal > select Appraisal Year for

initiating evaluation of the engagement form.
Please note that current performance year i.e. 2020-21 must
7 ©2019 Grant Thornton India LLP. All rights reserved.
be selected.
Engagement Appraisal | Appraiser Mapping

Employee clicks on Self Appraisal in PA tab of WCGT

portal after logging in:

• Click on Map in Appraisal column to map the personnel for

the concerned engagement or change mapping, in case of
rejection.

• Mapping Details window opens up. Appraisal level

authority can be selected for the relevant engagement, in
discussion with the Engagement Manager.

• The selected individuals can reject the mapping, when the

form moves to them, as appropriate.

• Level 3 mapping i.e. Co-SuperCoach/Reviewer cannot be

changed.

8 ©2019 Grant Thornton India LLP. All rights reserved.

Engagement Appraisal | Mapping Guidelines
Level 1 Appraiser is by default the assistant in-charge on the engagement. This mapping can be changed basis
discussion with Engagement Manager. When no one has been assigned the assistant in-charge on the engagement:
• on completion of 40 hours on a particular engagement, appraisee must check the appraiser mapping on
WCGT portal. If required, mapping can be corrected as per the reporting relationship on that assignment.
• appraisee to chose someone senior in the role on the engagement, apart from engagement manager as 1st
level appraiser .
• If this mapping is left blank, then the Engagement Manager becomes level 1 appraiser and the form moves
directly to level 3 (reviewer) for evaluation.

Level 2 Appraiser is by default the Engagement Manager of the project. However this can be changed based on mutually
agreed mapping.

Level 3 Appraiser is the Co-SuperCoach/Reporting Partner on the engagement.

Mapping Scenarios:

• When appraisee is the Engagement Manager: 1st and 2nd level appraisers are not required to be mapped. Post self-
appraisal completion, the form moves to level 3 (reviewer) directly for evaluation. In case there is a senior mapped to
the engagement, he/she can be mapped as 1 st level appraiser for evaluation and performance feedback

• When appraiser rejects the mapping, appraisee must login to the form and update the mapping as suggested.
Engagement appraisal form can be rejected by level 1/2/3 appraiser(s). However, only 1st and 2nd level appraiser
mapping can be changed by the appraisee.

9 ©2019 Grant Thornton India LLP. All rights reserved.

Engagement Appraisal | Process (1)
1. Self Appraisal: Individual logins to WCGT
portal > PA tab > Assignment Self Appraisal.
• Engagement form opens up. Enter self-remarks
against each KPI and/or engagement related
competencies.
• Click Submit at the end of the page. Once
submitted, level 1 appraiser reflect as ‘pending’.
• Plan a performance review conversation with
the appraiser.

2. Level 1 Appraisal: Appraiser logins to WCGT

portal > PA tab > Assignment Employee Appraisal.
• List of employee appraisal forms opens. View
the status of form in ‘Status’ column and click on
‘Select’ button in 1st column against appraisee’s
name to start level 1 appraisal.
• Appraiser can view the remarks of the appraisee
prior to entering KPI-wise feedback.
• 1st level appraisal requires both rating and
remarks against each KPI/competency being
assessed on the engagement.
It is important to conduct feedback discussion with
10 ©2019 Grant Thornton India LLP. All rights reserved.
appraisee prior to submitting the form.
Engagement Appraisal | Process (2)

1. Agree/Request for change: Individual logins to WCGT portal > PA tab > Assignment Self Appraisal.
• List of engagement form opens up. In ‘Click to View’ column against the relevant engagement form, click on the link to
view ‘appraisal comments for discussion’.
• After reviewing level 1 appraiser comments, individual can select either of the 2 options given at the end of the form:
• Select button #1 to confirm agreement if comments are in line with the appraisal discussion. If this button is
selected, forms moves to level 2 appraiser for evaluation.
• Select button #2, if comments are not in line with the appraisal discussion and request for change. If this button
is selected, forms goes back to level 1 appraiser for changes. Once level 1 appraiser edits and re-submits the
form, it moves to level 2 appraiser for evaluation.

2. Level 2 Appraisal: Appraiser logins to WCGT portal > PA tab > Assignment Employee Appraisal.
• List of employee appraisal forms opens. View the status of form in ‘Status’ column and click on ‘Select’ button in 1 st
column against appraisee’s name to start level 2 appraisal.
• Appraiser can view the remarks of the appraisee as well as level 1 appraiser prior to entering KPI-wise feedback.
• 2nd level appraisal requires both rating and comments against each KPI/competency on the engagement.
• Additionally, overall rating and overall remarks need to be entered by level 2 appraiser before submitting the form to
Reviewer for final evaluation.

Please refer screenshot of level 1 appraisal for completing steps at level 2.

11 ©2019 Grant Thornton India LLP. All rights reserved.

Engagement Appraisal | Process (3)

1. Level 3 Appraisal: Reviewer logins to WCGT portal > PA tab > Assignment Employee Appraisal.
• List of employee appraisal forms opens. Status for level 3 appraiser reflects as ‘Pending at level 3 appraisal’ as soon
as level 2 appraiser submits the form.
• Click on ‘Select’ button in 1st column against appraisee’s name to start level 3 appraisal.
• Reviewer can view the appraisee’ self-remarks as well as remarks by level 1 and level 2 appraiser against each
KPI/competency being assessed.
• 3rd level appraisal requires both rating and comments against each KPI/competency on the engagement.
• Also, overall rating and overall remarks are to be entered by the reviewer at the end of the form before completing the
evaluation.
Please refer screenshot of level 1 appraisal for completing steps at level 2.

2. Sign-Off: Appraisee logins to WCGT portal > PA tab > Assignment Self Appraisal.
• List of employee appraisal forms opens. View the status of form in ‘Status’ column > ‘Pending Sign-Off at level 3’.
• Click ‘Select’ against the relevant engagement. New window opens with ‘Sign-Off’ button activated against the
engagement.
• Appraisee to click on Sign-Off > Status of the form changes and reflects ‘Sign-Off completed’ in the status column.
• The engagement evaluation for this appraisal form is now complete across all levels of assessment

12 ©2019 Grant Thornton India LLP. All rights reserved.

Engagement Appraisal | Sign-Off
Sign-Off: Appraisee logins to
WCGT portal > PA tab >
Assignment Self Appraisal.
• List of employee appraisal
forms opens. View the status
of form in ‘Status’ column >
‘Pending Sign-Off at level 3’.
• Click ‘Select’ against the
relevant engagement to open
the sign-off page. Click on
‘Sign-Off’ button activated
against the engagement.
• Appraisee to click on Sign-Off
> Status of the form changes
and reflects ‘Sign-Off
completed’ in the status
column.
• The engagement evaluation
for this appraisal form is now
complete across all levels of
assessment

13 ©2019 Grant Thornton India LLP. All rights reserved.

Glossary
PACE: Tier I:
Perform Achieve Contribute Excel Partner, Associate Partner, Executive Director
and Director
Co-SuperCoach:
Reporting Partner + Reviewer Tier II:
Associate Director and Manager
SuperCoach:
Reporting Manager + Appraiser Tier III:
Assistant Manager and below
Coachee:
Staff + Appraisee + Team Member KPIs:
Key Performance Indicators
BU:
Business Unit EAF:
Engagement Appraisal Form
SMART goal:
Specific Measureable Attainable Realistic
and Time-bound goal

14 ©2019 Grant Thornton India LLP. All rights reserved.

Questions and support

1. For any queries/technical assistance, please write to pace@in.gt.com

2. Time spent in goal setting discussions should be charged to the

SuperCoach job code under the activity ‘Goal setting’

©2019 Grant Thornton India LLP. All rights reserved.