Employee Experience

Essentially, employee experience refers to everything an employee experiences at work, their interactions with their
superiors, teams, coordinators, and hundreds of other things. It’s a holistic term that considers the full expanse of an
employee’s experiences throughout their entire time at the company. One easy way to experience is to think of its
counterpart, customer experience. Think about everything that falls under the broad umbrella of customer
experience, then simply replace the vision of the customer with an employee.

This shift is becoming so prevalent that we’re even seeing the emergence of entire positions and
departments dedicated to employee experience. We believe the employee experience, and its relationship
with engagement and execution is critical to understand and prioritize – now more than ever. Because
when organizations get employee experience right, they can achieve twice the customer satisfaction and
innovation, and generate 25% higher profits than those that don’t.

The meaning of employee experience is commonly misunderstood. To clarify further, the following are a
few things that employee experience is not:

Perks & Committees: Casual Fridays and free beer are fun perks, but they’re not the sum of the employee
experience. They are, by definition, perks; the cherry on top of the ice-cream sundae. However, if the ice-
cream sundae is awful, the cherry will not make up for it. Your employee experience is like the sundae, it
runs so much deeper than perks and social committees.

Employee Life Cycle (ELC): ELC is the chronological journey of an employee at your company; onboarding,
development, offboarding, etc. The ELC is part of employee experience, however, it’s just a small piece. It’s
also commonly the responsibility of the HR department, whereas employee experience is the
accountability of every leader in your company.

Employee Value Proposition (EVP): Your EVP is centered around what your organization provides to
attract, engage, retain, and delight people.

Who is responsible for employee experience?

This is an engaging question, and the answer appears to be: employee experience is the work of most of
the people in your organization.

In a nutshell, those at the management level have a huge influence on the organization’s environment.
They’re in a position of power that can start a positive or negative spiral.

However, other employees are not without strength. When faced with challenging situations, it’s the
employee’s decision as to how they react. Do they fly off the handle, gossip about the issue, bottle
everything up, or take measures to seek out the source of the problem and fix it? In this way, every
employee impacts the experience of other employees.

Thus, improving the employee experience will most likely start with the leadership and management level;
they lay the groundwork of putting employees first. However, it’s up to employees to work within a
genuine framework and positively contribute to the overall experience.
The employee experience may be broad in scope, but it starts by optimizing every touchpoint that an
employee comes in contact with, to create an integrated experience that feels holistic throughout every
stage.

If you want a thriving workforce, successful business, and happy customers, you need to start with your
employees. How you treat them will have a knock-on effect that ripples throughout your company. It’s
time to examine your employee experience and, where necessary, get started on making positive
transformations. Today.