Calling Script

Counsellor Step 1: Opening & Context Setting

Good morning / Good Evening Am I speaking with Simran? My Name is Yogesh.

I see that you have shown interest in our BBA / BCA / MBA / MCA program. Is this a right time to
talk?

To understand and provide you the correct programs I would like to know few details of yours ---

Counsellor Step 2 - KYC (Know your customer), check eligibility

1. I can see that you have applied for XXXX is that correct?
2. Also please confirm your highest qualification
3. If Technical, confirm if Math’s as a subject was studied in Class 10/12 th or graduation For
MBA MAT/XAT/GMAT/CAT/GRE if not pitch aptitude test.
4. May I know From Where Have You Completed Your Gradation?
5. What Was the Percentage Your Scored?
6. In Which Year You Have Completed?
7. Are You working in public sector or private sector?
8. Were you with the armed forces? I am Asking this because there are scholarships for
government and PSU employees as well as defense personnel.

Counsellor Step 3 - Course Overview

So Simran, basis our discussion and your profile, I would like to inform (BBA/BCA/MBA/MCA)
Program suits you the best

● We have the best online course program. Designed per UGC guidelines
● This is a 2 / 3 Years duration program which provides you a flexibility to study from
convenient of your home without textbooks
● It’s a self-paced online learning Course, wherein Study Material are provided via LMS portal,
which is inbuilt with regulatory norms, includes E-Books, Video classes etc
● Video Lecture or Virtual classes are delivered by University professor, these are
calendarized virtual online training sessions – All classes are recorded, and student can
access as per their requirement
● Online Practical session for Programing languages.
● Fundamentals of IT is only for NON IT candidates in MCA .
● There will be industry based elective course which can be chosen by the student in the final
year.
● A dedicated mentor
● Assignment will be available from the Day1 Maximum time limit 4-month
● Industry relevant Projects for making our students market ready
 ● For doubts, we assign course mentor – for guidance / queries resolutions using pre-set
calendar event
● Assessment are conducted semester wise
o Online remote proctoring
o Passing Criteria- 40% in internals and externals [Speak about this if asked by lead]
o Internal- 30 Marks External 70 Marks [Speak about this if asked by lead]
o External Exam Pattern- Objective, Short question, Choice based long question
[Speak about this if asked by lead]
o Guidelines on Dos and Don’ts will be shared with candidate in advanced[Speak
about this if asked by lead]
o Candidate can choose / book exam from pre-defined date range [Speak about this if
asked by lead]
o Convenient online Examination Process: The Proctored examination mode
provides flexibility to the student to take his exams from convenience of their home
o Student can also take support through student portal (LMS) and toll-free helpline
no.

Counsellor Step 4: Pricing of program chosen by candidate – Give detail information around

Program MBA BBA BCA MCA

Fees 1,20,000 99,000 99,000 1,20,000

Duration 4 Semester 6 Semester 6Semester 4 Semester

Sem Wise 30,000/- 16,500/- 16,500/- 30,000/-

Counsellor Step 5 Assumptive closing

Mr. / Ms, in order to apply for this course, you will have to fill up an online application .

#Follow Step to Sales – Counsellor can guide student step by step to ensure

1. Register Yourself
2. Verify your email
3. Fill the application form
4. Pay application fee
5. Upload your documents
6. Pay 1st semester fee
7. Submit the application

Counsellor Step 6 Ask for Reference

Do you have any reference in your family and friends who is interested in online course– MBA, BBA,
BCA, MCA

Thank you for your time Mr / Ms. It was indeed a pleasure to speak with you. Pls feel free to reach
out to me for queries or further clarifications. Good day ahead!