ANSWER SHEET

FINAL EXAMINATION, MAY 2021 SESSION

Intake Session : SEM 4 JULY

Full Name : TUAN AHMAD ERHAM BIN TUAN AZLAN

Student ID : 2020.05.317.DHUMY

Subject : TRAVEL AND TOUR AGENCY OPERATION

Code Subject : DTT 2133

SECTION A (20 Marks)

1. C 2. A 3. C 4. A
5. D 6. D 7. C 8. B
9. D 10. D 11. B 12. C
13. A 14. C 15. D 16. B
17. C 18. A 19. C 20. B

SECTION B (20 Marks)

1. What is Travel Agency ?

Travel agency is a company that provides travel and tourism related
services on behalf of suppliers such as airlines, car rentals, cruise line,
hotels, railways, and package tours.

2. What is Travel Itinerary ?

Travel Itinerary is a schedule of events relating ton planned travel,
generally including destinations to be visited at specified times and
means of transportation to move between those destinations.

3. What is Travel Brochure ?

Travel Brochure are promotional documents that advertise specific
destinations, hotels, tours, vacation packages, or exotic locales.

4. What is Tour Planning ?

Tour Planning is a goal-oriented process of organization or arrangement,
there striving to archieve certain objectives by matching available
tourism resouces and programs with the needs and wants of customer.

5. What is Tour Cost?

Tour Cost is sum of total costs acquired to create or formulate a tour
package.
 6. What is Tour Pricing?
Tour Pricing is a final decision that a tour operator takes after thorough
review of competitor’s price and elements of services to be offered to
customers.

7. What is Travel Insurance?

Travel Insurance is a plan you purchase that protect you from certain
financial risks and losses that can occur while traveling. These losses
can be minor such like a delayed suitcase, or significant, like a last
minute trip cancellation or a medical emergency overseas.

8. State TWO (2) types of accommodations

- Catered accommodation
- Self-catered or non-catered accommodation

9. Name TWO (2) Travel Insurance companies in Malaysia.

- Allianz Travel Insurance
- Travel Insurance Great Eastern Malaysia

10. List any TWO (2) popular Travel Agencies in Malaysia.

- Sri Sutra Travel
- Savvy Travel & Tour

SECTION C (60 Marks)

QUESTION 1 (20 Marks)

a. What is definition of Tour Package? (2 Marks)

• Tour package is travel plan which is include several elements of a vacation,
such like transportation, accommodations and sightseeing.

b. List FIVE (5) types of tour services provided by travel agency. (5 Marks)

• Inbound tour operators

• Outbound tour operators
• Domestic tour operators
• Receptive tour operators
• Ground tour operators

c. In your own perspectives and understanding, explain TWO (2) differences between
tour leader and tour guide (4 Marks)

• In my own perspectives and understanding, the difference between tour leader

and tour guide is schedule and duration of trip.As tour leader has a schedule
and duration of the same trips with the tourists lead.So tour leader must
accompany tourists and tour follow the entire series from beginning to
end.While, as tour guide only handle the duty explained destination on his
responsible alone.For example, tour guide for Hawaii is only explain tourism in
Hawaii alone. Next, another difference between them is about responsibility.Tour
leader is not only responsible to accompany tourists during sightseeing trips
only while tour guide responsibilities to carried only explained in detail in and
out about the tourism destinations.

d. In your opinion, state FOUR (4) reasons on why good preparation for pre-tour operation
is very important to have smooth tour activities. (4 Marks)

• In my opinion, the reasons on why good preparation for pre-tour operation is

very important because can create future imagination about upcoming trips and
tours. Futhermore, there also will prepare a checklist for a multi-day international
tour. Moreover, easily to understand fund transfers and standard vendor
payment arrangements. Last but not least, the reason good preparation for pre-
tour is may prepare early a rooming list for their clients.

e. As a professional Mutawwif from Malaysia, list FIVE (5) things you supposed to do after
completing and finishing Hajj and Umrah trips? (5 Marks)

• Celebrate the good memories

 • Do some photoshoot and video with client as memories
• Beggin Dua to able come again at holy place.
• Bring them to the place to buy some souvenirs to take home
• Apologize if there are any mistakes and thank to them who have given good
cooperation from beginning until the end of trip.

QUESTION 2 (20 Marks)

a. In your opinion, why spreading tour brochures are important? (4 Marks)

• In my opinion, spreading tour brochures are important because Brochures from

travel agencies are useful since they offer customers in discovering and booking
interesting holidays. So, from time to time, everyone requires a good vacation.
They're packed with useful information that gives tourists all the knowledge they
need to make the most of their vacations.

b. Elaborate THREE (3) types of tour itinerary. (6 Marks)

• Tourist Itinerary
- Tourist itinerary may provided to the tourist by the travel agent or tour operator.
Next, they will present on the package brochure which is tell the basic outline of
the trip.

• Tour Manager’s Itinerary

- Tour manager are responsible in designing travel itinerary.They will present with
the tour manager who minutest details of the tour.For example, contains all
necessary details of tour service providers such like accommodations,
restaurant and car rentals.

• Tour Guide Itinerary

- Tour guide itinerary are remains with the tour guide.There are of the tour, route
and guidelines to be made clear to the tourist.

c. Neelofa has a future plan to operate her own travel agency company in Malaysia.
List FOUR (4) steps to register as travel agency in Malaysia.
(4 Marks)
1. Create a plan for own travel and tour
2. Conduct market research and find your niche
3. Develop a brand as a travel agent
 4. Deal with legal side.

d. The MS 2610:2015 - Muslim Friendly Hospitality Services (MFHS) is Malaysia's first

standard intended for the tourism industry, that caters to Muslim travel-savvy needs.
This standard guides organisations in managing tourism facilities, products and
services covering Accommodation, Tour Package and Tour Guide. Thus, list SIX (6)
elements under MFHS specific requirement for tour package.
(6 Marks)
1. Ground transfers
2. Product selection
3. Itinerary
4. Facilities
5. Food and beverages
6. Travel protection plan

QUESTION 3 (20 Marks)

a. List TWO (2) guiding techniques for a Tour Guide or Mutawwif (2 Marks)

• Be prepared such like study about the destination before go there.

• Never sell anything at first meeting unless they ask

b. List FOUR (4) pricing strategies in tour packages (4 Marks)

 • Geographical Pricing
• Price Discounts and Allowance Pricing
• Promotional Pricing
• Discriminatory Pricing

c. In your opinion, elaborate TWO (2) reasons on why a travel agency must have a
good itinerary development? (4 Marks)

• In my opinion, the reasons a travel agency must have a good itinerary

development because will approaching vendors and make reservations
independently as tourist. Next, as a tour planner can make contract with all
potential vendors in advance to put together all ingredient such like
familiarization trips

d. In your opinion, elaborate TWO (2) reasons on why a Tour Guide / Mutawwif must
have a good social skills and great personality. (4 Marks)

• In my opinion, the reasons tour guide/ mutawwif must have a good social skill
and great personality because it will ensure the group tourist feel comfortable
with the tour guide on duty.At the same time, this can make the trip or vacation
more relaxing and enjoyable. Next, as a tour guid have a good social skills and
great personality also will make tourist not bland and boring.For example,
doing little jokes to tourist during trips or vacation.So, the tourist will excited.

e. Choose any THREE (3) departments in Travel Agency Company and explain the
responsibilities of each department. (6 Marks)

• Tour Operation Department

The responsibilities of tour operation department are offer best deals with
competitive rates.There are also selecting professional, knowledgeable,
comprehensible and enthusiastic guide services

• Human Resources Department

The responsibilities of human resources department which is recruitment and
selection process such like searching experienced tour guide.There are also
training and development process the travel agent be much better.

• Sales, Marketing & Advertising Department

The responsibilities of sales, marketing and advertising department is
developing such like new business, product, services and generating new
sales lead. Next, they will maintain relationship with existing clients and
generating new clients to develop business.
END OF ANSWER