1. How is the organizational structure of My Space?

2. How does the communication flow in the company?

Formal communication
Diagonal communication
Vertical and horizontal communication
Top to down and down to top communication
3. What is the level and structure of Marketing Department in My Space?
Marketing Executive
-area wise kaam garnu parxa
-pasal ma gayera payment ko kaam garne
-sales ko kura
-complain handling
-telephone communication
-min 10 visits
-receipt
-daily sheet report
-hurdle daily (1 hr)
-catalogue haru
-vat bill haru line ra bujhauni
-pasal chai customer paryo (normal pasal)
-monthly (accounts)
Bachelor complete
Company Values align vako manche
Retention hune manche
Location wise
License holder vako manche
male
field visits less of desk jobs
-monthly presentation (sales related, top customer list, payment kati collect, next month
target(self target chai dine)
- 2-3 new customers target
-powerpoint presentation
-data analysis

Marketing Officer

Marketing Manager (Chandradeep)

- Out of valley work
- Sales
- Collection
- Customer complain handling
- Product knowledge
- Stock ma saman vako information
- Meeting with junior staffs
-
HOD
- Meeting market ko bare
- Customer call
- Payment
- Order handling
- Dispatch haru time ma vako xa ki nae
- Vat bill haru herne
- Supervision overall of staffs

Collection
-cheque deposit
-bounce cheque
 4. What is the roles and responsibilities of employees of Marketing Department?
Skill Inventory (in each role of Marketing Department) –
5. What are the pre-requisite KSAs required in Marketing Department?
7-10 days with old staffs (location wise/product wise)
Product knowledge (not exact time line)
Senior bata coaching
office ko rules follow garne
30 days leave lina paune
6 month probation Either hr or rajesh dai
But 6 months is not compulsory (as per work performance)
9 months ni addition chai huncha
Job switch or as per their interest
6. What KSAs are required at the time of recruitment?
7. What sort of training are conducted to build their skills and competencies?
Sales – communication
Product knowledge
Customer handling
Market challenge haru face garne
Team work
Leadership
Problem solving
Critical thinking
Competitors analysis (aile vairako chai chaina)
Business Etiquette
Power point
Basic Excel
Harassment
 8. What is the current recruitment process at My Space (for marketing department)?
- Number of days for vacant fulfillment
- Month when the number of openings is high
- Is it done on the basis of need or ad hoc basis?

Planning and ad hoc basis as per required

Existing staff bata (internal vacancy-group (viber group and one to one hiring)
Facebook vacancy boost

Recruitment process-
Cv herne – to know background
Phone interview
Face to face interview (behavioral aspects)
As soon as possible (as per their preference)

9. What is the current/existing onboarding process at My Space?

- Who does it? Who is responsible for it?
- How many days/time is required to complete it?
- What sort of topics are covered in it?
- How much days/hour(s) per day do you think is feasible to conduct such program?
Three Is- rajesh dai
Rubina - Organization (hr) ppt
Appointment letter
Ani uta office ma jane
15 min
Department ma lagera introduce
Rupesh – product knowledge
1.5 hrs
HOD haru le afai le garxa
Department head
Product knowledge
10. What on-the job trainings are provided to the Marketing staffs?
- Behavioral
- Technical
- Product Knowledge
- Company Specific
- Role Specific
Sales training (customer handling) – soft skills
Product knowledge (my space ko)
Coaching and mentoring
Wednesday (maximum 2 hours)
10 am -12 pm
11. What sort of additional trainings are required to Marketing Staffs?
12. Which month/day/time is feasible to provide training for Marketing Staffs? (or it can be
conducted as per rules made by HR department?
Career Progression
13. What is the existing career progression model at My Space?
- Appraisal System
- Training
- Coaching and Mentoring Program
Yearly salary increment (shrawan)
As per organizational context (1k increase)

Annual Training Program

14. What is the existing annual training programs conducted specifically for marketing
department?
- Behavioral
- Technical
- Product Knowledge
- Company Specific
- Role Specific
15. Who conducts it?
16. How long is it of? Duration of training? Location of training?
17. What sort of additional trainings are required to Marketing Staffs?
18. Which month/day/time is feasible to provide training for Marketing Staffs? (or it can be
conducted as per rules made by HR department?