Running head: EMPLOYEES MOTIVATION 1

Employees’ motivation

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EMPLOYEES MOTIVATION 2

Employees’ motivation

This is the level of energy, commitment and creativity that employees in an

organisation bring and show in their everyday activities. It doesn’t matter whether the

economy of an organisation is growing or shrinking making sure that employees are

motivated is the greatest concerns that the management should work on (Mhlanga, 2018).

Mostly motivation is internal and people are responsible for their motivations.

Summary

Employees are the most important components of services delivery6 in many

organisations. This means that employ motivation affects their performances positively which

in turn can have a positive impact on the service delivery in an organisation. According to

(Oswald Mhlanga School of Hospitality and Tourism Management University of

Mpumalanga Mbombela, South Africa) it is revealed that appreciation and responsibility,

immaterial incentives and influence of teamwork is the best influences for employees’

motivation. Appreciation and responsibility emerges as the highest motivating factor for

employees in most organisations. In order to motive the employees in an organisation it is

very important for the management to understand and evaluate carefully the needs of their

employees annually. Besides it is recommended that it is very essential for organisations to

empower their employees in order to help the managers achieve their goals. Therefore,

employee motivation and empowerment is very important in the service provision of an

organisation. Managers should consider all the factors possible to improve the performances

of their employees.

Discussion
EMPLOYEES MOTIVATION 3

The article “Factors influencing employee motivation in hotels” has a clear

relationship with the concept of employees’ motivation and motivating people in an

organisation. The article describes how it is important to motivate employees as they improve

their performances by motivation. That means that when employees are motivated the effect

to their performance is positive which also affects service deliveries in an organisation

positively (Mhlanga, 2018). The article study which was a descriptive quantitative design

revealed that motivation is increased by responsibility and being recognized in the work

place, immaterial incentives and team work within the employees. According to the article

the biggest influence of employee motivation is responsibility and appreciation of the

employees. The study has also revealed that, most of the respondents rated immaterial

incentives as the most attributed factor for influencing the motivation of employees in hotels.

The article suggests that in order to deal with employee motivation well the managers should

understand the needs of employees and evaluate them annually. Job design such as job

rotation and job characteristics can be used by the management to make the job interesting to

the employees (Mhlanga, 2018). The article agrees with the concept of employees’

motivation and how they affect the performance of service delivery and attaining of the goals

that have been set by the management. The article recommends that the managers should

continue with the process of employee empowerment to help in achieving service deliver.

Finally the managers should also consider self motivation as the key for employee

motivation.

The article “The role of performance appraisals in motivating employees” describes

how employees’ performance appraisals can motivate their work. The article is an

investigation of how the management performance appraisal affects the future performances

of their employees. The key factor of the model is that both the management and the
EMPLOYEES MOTIVATION 4

employees forms a perception of the employees past performances (Kamphorst & Swank

2018). The article has revealed that cheap talks statements about the performances of the

employees are very crucial and they may contain the information that is needed by the

employees. In a wide range of parameters the management always tend to give positive

feedback appraisals. Moreover, a positive appraisal from the management tends to motivate

the employees rather than the negative appraisals. The motivation effects of the appraisals to

the employees depend on the reputation of the management in assessing the performances of

the employees. Workers want their work to be observed and that way they get the motivation

they need. The article agrees with the concept of employees’ motivation and how

empowerment and appreciation is important in motivating employees.

Biblical integration

Employee motivation through appreciation, appraisals and empowerment has been

clearly stated in the bible. The book of Mathew 25; 23 explains how a man who was given

five talents came to his master showing how he multiplied his talents five times. According to

the book the master was very pleased with the servant and showed his appreciation. The

master said to the servant that “well done good and faithful servant you have been faithful

with a little thing i will put you in charge of many things come and share your masters

happiness. The verse clearly shows how the master was happy and appreciated the servant

putting him in charge of many things.

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References

Kamphorst, J. J., & Swank, O. H. (2018). The role of performance appraisals in motivating

employees. Journal of Economics & Management Strategy, 27(2), 251-269.

https://onlinelibrary.wiley.com/doi/abs/10.1111/jems.12241

Mhlanga, O. (2018). Factors influencing employee motivation in hotels.

https://www.semanticscholar.org/paper/Factors-influencing-employee-motivation-in-

hotels-Mhlanga/4130394e8e608b72f84712736e3fcef7c47d4fc0