Intro to HR

Chapter 1 Managing human resources today

- Five basic functions (Planning, Organizing, Staffing, Leading, Controlling)

- Concept of HR management
- Job and responsibility of HR (slide 7)
- Why knowing Hr management concept and techniques important to supervisors/ managers.
(Avoid personal mistake) (slide 10)
- Line and staff aspect of HRM (Slide 12)
- Line authority and staff authority
- Tasks and Responsibilities of HR department
- Example what trends/ factors are influencing HR management (slide 18)
- Discuss at least five consequences today’s trends have for HR management (slide 25)
- HRM competencies (required by HRM)

Chapter 2 Managing equal opportunity and diversity

- Employment opportunity laws and impacts HR function such as recruitment and selection
- Sexual harassment (slide 16)
- Defenses against discrimination allegations (slide 21)(adverse impact) (bona fide)
- Example of what employers can and cannot legally do with respect to recruitment, selection,
and promotion, and layoff practices. (slide 27)
- Equal Employment Opportunity Commission (EEDC) enforcement process
- Five strategies for successfully increasing diversity of the workplace

Chapter 3 Human resource strategy and analysis

- Explain with example each of the steps in the strategic management process.
- Define strategic human resource management in practice
- Explain with examples why metrics are important for managing human resource.
- What are high-performance work systems? And give example of how they differ from non-
high-performance ones.
- Why is employee engagement important? with example
- Describe how you would execute a program to improve employee engagement.

Chapter 4 Job analysis and talent management

- Define talent management and explain why it is important

- Discuss the process of job analysis, including why it is important
- Explain how use at least three methods of collecting job analysis information, including
interviews, questionnaires, and observations.
- Explain how you would write a job description.
- Explain how to write a job specification
- List some human traits and behaviours you would want an employee to bring to a job if
employee engagement is important to doing the job well.
Chapter 5 Personnel Planning & Recruiting

- Explain the main techniques used in employment planning and forecasting.

- Why is effective recruiting important?
- Name and describe the main internal sources of candidates.
- Discuss a workforce planning method you would use to improve employee engagement
- List and discuss the main sources of outside candidates
- Explain how to recruit a more diverse workforce
- Discuss the main issue to address in developing application forms.

Chapter 6 Selecting employees

- Selection tools (tests, interviews, background check)

- Person-job fit
- Define basic testing concepts, including validity and reliability.
- Discuss at least four basic types of personnel tests.
- Explain the factors and problems that can undermine the interview’s usefulness, and the
techniques for eliminating them.
- Explain how to do background checks on job candidates.
- Discuss how to use employee selection methods to raise the level of a company’s employee
engagement.

Chapter 7 Training and developing employees

- Summarize the purpose and process of employee orientation.

- Give an example of how to design onboarding to improve employee engagement.
- List and briefly explain each of the five steps in the training process.
- Explain how to use five training techniques
- List and briefly discuss four management development methods
- What is organizational development and how does it differ from traditional approaches to
organizational change.
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Chapter 8 Performance Management and appraisal

- Explain the purpose of performance appraisal

- Discuss the pros and cons of at least eight performance appraisal methods.
- Give examples of potential appraisal problems and how to deal with them.
- List the steps to take in the appraisal interview to improve employee engagement.
- Explain how you would take a performance management approach to appraisal.

Chapter 9 Managing Careers

- Discuss what employers and supervisors can do to support employees’ career development
needs
- List and discuss the four steps in effectively coaching an employee.
 - Explain why career development can improve employee engagement.
- Describe a comprehensive approach to retaining employees.
- List the main decisions employers should address in reaching promotion decisions.
- Explain the factors you would consider when dismissing and employee.

Chapter 10 Developing Compensation (watch back recording)

- List the basic factors determining pay rates

- Define and give an example of how to conduct a job evaluation and set pay rates.
- Explain how to price managerial and professional jobs.
- Explain the difference between competency-based and traditional pay plans.
- Explain the importance of total rewards for improving employee engagement.

Chapter 11 Pay for performance and employee benefits

- Discuss the main incentives for individual employees.

- Name and define the most popular organization-wide incentive plans (individual employee
incentive plans)
- Define employee benefits
- List and discuss the main pay for time not worked and insurance benefits.
- Describe the main retirement benefits
- List and discuss the popular personal services and family-friendly benefits
- Explain how to use benefits to improve engagement, productivity, and performance.

Chapter 12 Maintaining Positive Employee Relations

- Define employee relations

- Discuss at least four methods for managing employee relations
- Explain what is meant by ethical behaviour
- Explain what is meant by fair disciplinary practices.
- How do companies become ‘best companies to work for’?

Chapter 13 Labor relations and collective bargaining

- Briefly describe the US labor movement.

- Explain how employee engagement may affect unionization
- Discuss the nature of the major federal labor relations laws.
- Describe the process of a union drive and election
- Discuss the main steps in the collective bargaining process.
- Explain why union membership dropped, and what the prospects are for the union
movement.
Chapter 14 Improving Occupational Safety, health, and risk management

- Discuss Occupational Safety and Health Administration (OSHA) and how it operates.
- Explain in detail three basic causes of accidents
- Explain how to prevent accidents at work.
- Describe how one company uses employee engagement to improve workplace safety.
- Discuss major health problems at work and how to remedy them.
- Discuss the main elements in an occupational security and risk management programs