Professional Documents
Culture Documents
DEPARTMENT WISE
Emergency NBSU Radiology General/Admin
95.7 98.9 92.2 83.3
Operation Pharmacy &
OPD
Theater Store Hospital
86.1 96.5 96.3
Score
Blood Storage
Labour Room Laboratory Unit
96.4 97.2 91.6 92.81
IPD Auxiliary PP Unit
94.1 78.9 98.5
92%
Clinical Services Infection Control Quality Management Outcome
90%
98%
85%
mmes /State 85%
96%
eds. 83%
ty about available
91%
nd cultural needs,
cial 91%
as astatus.
system for
s about the medical 93%
med decision 85%
there is financial
99%
nes 100%
es 100%
es 100%
hild as per 49%
as per government 100%
as per guidelines 100%
ement 100%
58%
rammes wherever 97%
tandard Operating 96%
ment , medical & 83%
es 90%
method. 82%
h State/National 96%
tional Benchmarks 100%
State/National 98%
State/National 100%
National Quality Assurance Standards for Taluka Hospital
Checklist for Accident & Emergency 1
Reference No. Measurable Element Checkpoint Compliance Assessment Means of Verification Remarks
Method
. Area of Concern - A Service Provision 32 32
Standard A1. Facility Provides Curative Services 16 16
ME A1.1. The facility provides General Facility for managing medical 2 SI/OB Dengue Haemorrhagic fever,
Medicine services emergency cases Cerebral Malaria, Poisoning, Snake
Bite, Congestive Heart Failure,
Pneumonia, Acute Respiratory
conditions, Status Epilepticus,
Status Asthamaticus, Acute
Gastroenteritis, Severe drug
reactions.
ME A1.2. The facility provides General Availability of Emergency 2 SI/OB RTA, Lacerated wound, foreign
Surgery services Management of acute Surgical body in Ear/nose, Acute Abdomen
Condition Pain, Strangulated Hernia, Pyocele,
Renal Colic & Fracture
ME A1.3. The facility provides Obstetrics & Availability of Emergency Obstetrics 2 SI/OB APH, PPH, Eclampsia , Obstructed
Gynaecology S ervices &Gynaecology Procedures Labour, Septic Abortion, Emergency
Contraceptives
ME A1.4. The facility provides paediatric Availability of emergency Paediatric 2 SI/OB ARI, Diarrhoeal Diseases,
services procedures Hypothermia, PEM,resuscitation,
Convulsions/Seizurs
ME A1.8 The facility provides serv ices f or Availability of Dressing room facility 2 SI/OB Drainage, dressing, suturing
OPD procedures
. Availability of injection room 2 SI/OB Injection room facility with ARV,
facilities ASV and emergency drugs
ME A1.9. Servic es are available for the 24X7 availability of dedicated 2 SI/RR Check for emergency register
time period as mandated emergency Services
ME A1.10. The facility provides A ccident & Availability of Emergency procedures 2 SI/OB CPR, Mobilization, Cervical
Emergency Services immobilisation, Mechanical
Ventilation
Standard A3. Facility Provides diagnostic Services 10 10
ME A3.1. The facility provides Radiology Availability / Linkage to X-ray & USG 2 SI/OB
Servic es services
On call Radiology Services are 2 SI/OB Check services are functional at
available 24X7 night
ME A3.2. The facility Provides Laboratory Availability of point of care 2 SI/OB Hb in gram,, Blood Sugar, RDK,
Servic es diagnostics in emergency 24x7 Urine Protein,
on call facility for conducting 2
Emergency diagnostic tests 24x7
ME A3.3. The facility provides other Availability of Functional ECG 2 SI/OB
diagnostic serv ices, as mandated Services
Standard B3. The facility maintains privacy, confidentiality & dignity of patient, and has a system for guarding patient related information. 10 10
ME B3.1. Adequate visual priv acy is Screens and curtains are provided at 2 OB At the examination and procedure
provided at every point of care emergency area.
ME B3.4. The facility ensures privacy and Privacy and confidentiality of HIV, 2 SI/OB
confidentiality to every patient, Rape, suicidal cases, domestic
especially of those conditions violence and psychotic cases are
hav ing social stigma, and also maintained
saf eguards v ulnerable groups
Standard B4. The facility has defined and established procedures for informing patients about the medical condition, a nd involving the m in 10 10
ME B4.1. There is established proceduresConsent treatment
is taken f or invasive 2 ta tesSI/RR
planning, and facili informed decisLumbar Puncture, Catheterization,
ion making
for taking informed consent emergency procedures PR & PV Examination
bef ore treatment and
procedures
ME B4.3. Staff are aware of Patients rights Staff is aware of patient rights and 2 SI
responsibilities responsibilities
ME B4.4. Information about the treatment Patient/ attendant is informed about 2 PI Ask patients about what they have
is shared with patients or her clinical condition and treatment been communicated about the
attendants, regularly been provided treatment plan
ME B4.5. The facility has defined and Availability of complaint box and 2 OB Check for complaint register &
established grievance redressal display of process for grievance MOM of grievance redressal
system in place redressal and whom to contact is meeting
displayed
Standard B5. The facility ensure s tha t there are no financial barri er to acces s, and that there i s financial protection given from the cost of hos pital 6 6
ME B5.1 The facility provides cashless Emergency services are free for 2 PI/SI
services.
services to pregnant women, pregnant woman, neonate, children
mothers and neonates as per and BPL patients as per Government
prevalent government schemes order/Scheme
ME B5.2. The facility ensures that drugs Check that parents & attendant's 2 PI/SI
prescribed are av ailable at have not spent money on purchasing
Pharmacy and wards drugs and consumables from
outside.
ME B5.3. It is ensured that facilities for the Check that parents & attendants 2 PI/SI Provision of diagnostics in
prescribed inv estigations are have not spent money on diagnostics empanelled Government or Private
available at the f acility from outside. diagnostic centre under CMCHIS.
. Dedicated Minor OT 0 OB
. Shaded porch for ambulance 0 OB
. Availability of clean and dirty utility 2
room
ME C1.4. The facility has adequate Corridors at Emergency are broad 2 OB 2-3 meter
circulation area and open spaces enough f or easy moment of
according to need and local law stretcher and trolley
ME C2.2. The facility ensures saf ety of Emergency Department does not 2 OB
electrical establishment have temporary connections and
loosely hanging wires
ME C2.3 Physical condition of buildings Floors of the Emergency Department 2 OB
are safe for providing patient are non slippery and even
care
. Windows and vents if any are intact 2 OB
and sealed
ME C2.4 The facility has plan for Emergency has fire exit to permit 2 OB/SI
prevention of fire safe escape of its occupant at time of
fire
ME C2.5 The facility has adequate fire Emergency has installed fire 2 OB
fighting Equipment Extinguisher that are capable of
fighting A,B & C Type of fire.
. Check the expiry date for fire 2 OB/RR
extinguisher is displayed on each
extinguisher as well as due date for
next refilling is clearly mentioned
ME C2.6 The facility has a system of Check for staff competencies for 2 SI/RR
periodic training of staff and operating fire extinguisher and what
conducts mock drills regularly for to do in case of fire
fire and other disaster situation
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 22 28
ME C3.1 The facility has adequate Specialist's are available on call for 2 OB/RR Gynaecologists, Paediatrician &
specialist doctors as per service emergency cases Surgeon
provision.
ME C3.2. The facility has adequate general Availability of at least one Doctor 2 OB/RR
duty doc tors as per service 24x7
provision and w ork load
ME C3.3. The facility has adequate nursing Availability of trained Nursing staff 2 OB/RR/SI
staff as per service provision and
work load
ME C3.4. The facility has adequate Availability of dresser /paramedic 2 OB/SI
technicians/paramedics as per
requirement
ME C3.5 The facility has adequate support Availability of Drivers for Ambulance 2 SI/RR Driver may be on call for
/ general staff 24X7 emergency.
ME C3.6 The staff has been provided Triage and Mass Casualty 0 SI/RR
required training / sk ill sets Management
. Basic life support (BLS)/ Advance life 0 SI/RR
support (ALS)
Care of unconscious patient 0
. Bio Medical waste Management 2 SI/RR
. Infection control and hand hygiene 2 SI/RR
Patient Safety 2
ME C3.7 The Staff is sk illed as per job The Staff is skilled for emergency 2 SI/RR
description procedures
The Staff is skilled for resuscitation 2 SI/RR
and use defibrillator
Standard C5. The facility has equipment & instruments required for assured list of services. 24 24
ME C5.1. Availability of equipment & Availability of functional 2 OB BP apparatus, Multipara
instruments for examination & Equipment & Instruments for meter ,Torch, hammer , Spot
monitoring of patients examination & Monitoring Light ,Stethoscope, thermometer
. Availability of Monitoring 2 OB
equipment in ambulance
ME C5.2. Availability of equipment & Availability of dressing tray for 2 OB Artery forceps
instruments for treatment Emergency procedures
procedures, being undertaken in
the facility
ME C5.3. Availability of equipment & Availability of Point of care 2 OB Glucometer, ECG ,HIV rapid
instruments for diagnostic diagnostic dev ices diagnostic kit, RDK
procedures being undertaken in
the facility
ME C5.5. Availability of Equipment for Availability of equipment for 2 OB Refrigerator, Crash cart/Drug
Storage storage for drugs trolley, instrument trolley, dressing
trolley
ME C5.6 Availability of f unctional Availability of equipment for 2 OB Steam steriliser/ Autoclave
equipment and instruments f or sterilization and disinfection
support servic es
ME C5.7. Departments hav e patient Availability of patient beds with prop 2 OB
furniture and fix tures as per load up facility and wheels
and service provision
Availability of 2 OB Hospital graded Mattress, IV stand,
attachment/accessories with patient bed rails, Bed pan for male &
bed female
Availability of fixtures 2 OB Spot light, electrical fixture for
equipment like suction, monitor
and defibrillator, X ray view box
ME D1.3. Operating and maintenance Up to date instructions for operation 2 OB/SI Suction machine, Multipara
instructions are available with and maintenance of equipment are monitor , defibrillator.
the users of equipment readily available with staff.
Standard D2. The facility has defined procedures for storage, inventory management and dispensing of drugs in pharmacy and patient care areas 20 20
ME D2.3. The facility ensures proper Drugs are stored in 2 OB
storage of drugs and containers/tray/crash cart and are
consumables labelled
ME D2.6. There is a procedure for periodically There is procedure for replenishing 2 SI/RR
replenishing the drugs in patient drug tray emergency crash cart
care areas
There is procedure for replenishing 2 OB/SI
drug tray emergency crash cart in
ambulance
ME D2.8. There is a procedure for sec ure Narcotics and psychotropic drugs are 2 OB/SI
storage of narcotic and kept in lock and key
psychotropic drugs
Standard D3. The facility has established Program for maintenance and upkeep of the facil ity to provide s afe, secure a nd comfortable e nvironment 28 28
ME D3.2. Hospital infrastructure is Check for there is no seepage ,to staff, patients
2 and
OB visitors.
adequately maintained Cracks, chipping of plaster
Window panes , doors and other 2 OB
fixtures are intact
Patients beds are intact and painted 2 OB
ME D3.9. The facility has security system in There are set procedures for 2 SI/OB See for linkage to police, Provision
place at patient care areas handling mass situation and violence for protection of staff
in emergency
Standard D5. The facility ensures availability of Diet as per nutritional requirement of the patients and clean Linen to all admitted patients. 4 4
ME D5.4 The facility has adequate sets of Clean Linen is provided on 2 OB/RR
linen observation beds
ME D5.5 The facility has established Linen is changed every day or 2 OB/RR
procedures for changing of linen whenever it get soiled
in patient care areas
Standard D8. Facility is compliant with all statutory and regulatory requirement imposed by local, state or central government 4 4
ME D8.1. The facility has requisite licences Valid licences for ambulances are 2 RR/SI
and certificates for operation of available
hospital and different activ ities
Standard D9. Roles & Responsibilities of administrative and clinical staff are determined as per govt. regulations and standards operating procedures. 6 6
ME D9.1. The facility has established job Staff is aware of their roles and 2 SI
description as per govt guidelines responsibilities
ME D9.2. The facility has a established There is procedure to ensure that 2 RR/SI Check for system for recording time
procedure for duty roster and staff is available on duty as per duty of reporting and relieving
deputation to diff erent roster (Attendance register/ Biometrics
departments etc.)
ME D9.3. The facility ensures the Doctor, nursing staff and support 2 OB
adherence to dress code as staff adhere to their respective dress
mandated by its administration / code
the health department
Standard E2. The facility has defined and established procedures for clinical assessment and reassessment of the patients. 8 8
ME E2.1. There is established procedure Assessment criteria of different kind 2 SI/RR Use of standard criteria of
for initial assessment of patients of medical emergencies is defined assessment like Glasgow Comma
and practiced scale, Poly trauma, MI, Burn
patient, Paediatric patient, Pain
assessment criteria etc.
Standard E3. Facility has defined and established procedures for continuity of care of patient and referral 18 18
ME E3.1. Facility has established There is a procedure for hand over 2 SI/RR Check for how hand over is given
procedure for continuity of care for patient transfer from emergency from emergency to ward, NBSU
during interdepartmental to IPD /OT/LR etc.
transfer
ME E3.2. Facility provides appropriate Patient are referred with referral 2 SI/RR
referral linkages to the slips
patients/Services for transfer to
other/higher facilities to assure
their continuity of care.
. Availability of referral linkages with 2 SI/RR Check how patient are referred if
higher centres. services are not available
. Advance information is given to 2 SI/RR
higher centre
. Referral vehicle is arranged 2 SI/RR
. Referral in or referral out register is 2 RR
maintained
. Facility has f unctional referral 2 SI/RR
linkages to lower facilities
. Check for if there is any system of 2 RR Check for referral cards filled f rom
follow up lower facilities
Standard E4. The facility has defined and established procedures for nursing care 14 16
ME E4.1. Procedure for identification of There is a process for ensuring the 2 OB/SI Patient id band/ verbal
patients is established at the identification before any clinical confirmation/Bed no. etc.
facility procedure
ME E4.2. Procedure for ensuring timely and Treatment charts are maintained 2 RR Check for treatment chart are
accurate nursing care as per updated and drugs given are
treatment plan is established at the marked. Co relate it with drugs and
facility doses prescribed.
. There is a proc ess to ensure the 0 SI/RR Verbal orders are rechecked bef ore
accuracy of v erbal/telephonic administration
orders
ME E4.3. There is established procedure of Patient hand over is given during the 2 SI/RR
patient hand over, whenever change in the shift
staff duty change happens
ME E5.2. The facility identifies high risk High risk medical emergencies are 2 OB/SI MI, Head injury, Spinal injury,
patients and ensure their care, as identified and treatment given on Abdominal injuries, fracture's.
per their need priority
Standard E6. Facility follows standard treatment guidelines defined by state/Central government for prescribing the generic drugs & their rational use. 8 8
ME E6.1. Facility ensured that drugs are Check for BHT/Case sheet/Case 2 RR
prescribed in generic name only paper if drugs are prescribed under
generic name only
ME E6.2. There is procedure of rational use of Check for that relevant Standard 2 RR
drugs Treatment Guideline are available at
point of use
Check staff is aware of the drug 2 SI/RR
regime and doses as per STG
Check BHT/Case sheet/Case paper 2 RR
that drugs are prescribed as per STG
Standard E7. Facility has defined procedures for safe drug administration 18 22
ME E7.1. There is process for identifying High alert drugs available in 0 SI/OB As applicable to the department
and cautious administration of department are identified
high alert drugs
Maximum dose of high alert drugs 0 SI/RR Value for maximum doses as per
are defined and communicated age, weight and diagnosis are
available with nursing station and
doctor
ME E7.5 Patient is counselled for self drug Patient is advice by doctor/ 2 SI/PI
administration Pharmacist /nurse about the dosages
and timings .
Standard E8. Facility has defined and established procedures for maintaining, updating of patients’ clinical records and their storage 16 16
ME E8.1. All the assessments, re- Assessment findings are written on 2 RR Day to day progress of patient is
assessment and investigations BHT/Case sheet/Case paper recorded in BHT/Case sheet/Case
are recorded and updated paper
ME E8.2. All treatment plan Treatment plan, first orders are 2 RR Treatment prescribed in nursing
prescription/orders are recorded written on BHT/Case sheet/Case records
in the patient records. paper
ME E8.3. Care provided to each patient is Maintenance of treatment 2 RR Treatment given is recorded in
recorded in the patient records chart/treatment registers treatment chat
ME E8.4. Procedures performed are Any procedure performed is written 2 RR CPR, Dressing, mobilization etc.
written on patients records on BHT/Case sheet/Case paper
ME E8.5. Adequate form and formats are Availability of form formats for 2 OB/SI MLC, Lab /X-ray requisition, death
available at point of use emergency Intimation form II/MCCD f orm IV,
Initial assessment format, referral
slip etc.
ME E8.6. Register/records are maintained Emergency Records are maintained 2 OB/RR Emergency register, death register,
as per guidelines MLC register, are maintained
Standard E10. The facility has defined and established procedures for Emergency Services and Disaster Management 50 50
ME E10.1. There is procedure for Receiving Emergency has implemented a 2 SI/OB As care provider how they triage
and triage of patients system of sorting the patients patient- immediate, delayed,
expectant, minimal, dead
. There is criteria for declaring death 2 SI/RR Ask form how death is declared -
Physical examination or ECG is
done
. Procedure for handing over the dead 2 SI
body
. Death intimation is given to the 2 SI/RR
concerned authority for the issue of
death certificate
ME E15.3 The facility has standard operating Patients Relatives are informed 2 PI/SI
procedure for end of life support clearly about the deterioration in
health condition of Patients
There is a standard procedure of 2 SI/RR Check about the policy and practice
removal of life support as per law for removing life support
ME F1.6 Facility has defined and Check if Doctors are aware of 2 SI/RR
established antibiotic policy Hospital Antibiotic Policy
Standard F2. Facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 16 18
ME F2.1. Hand washing fac ilities are Availability of hand washing Facility 2 OB
provided at point of use at Point of Use
. Availability of running Water 2 OB/SI Open the tap. Ask the Staff, water
is available 24*7
. Availability of antiseptic soap with 2 OB/SI Check for availability/ Ask staff if
soap dish/ liquid antiseptic with the supply is adequate and
dispenser. uninterrupted
. Availability of Alcohol based Hand 0 OB/SI Check for availability/ Ask staff for
rub regular supply. Hand rub dispenser
are provided adjacent to bed
Standard F3. Facility ensures standard practices and materials for Personal protection 10 10
ME F3.1. Facility ensures adequate Clean gloves are available at point of 2 OB/SI
personal protection equipment use
as per requirements
Standard F4. Facility has standard Procedures for processing of equipment and instruments 20 20
ME F4.1. Facility ensures standard practices Decontamination of Procedure 2 SI/OB Ask staff about how they
and materials for decontamination surfaces decontaminate work benches
and cleaning of instruments and (Wiping with 0.5% Chlorine
procedures areas solution)
High level Disinfection of 2 OB/SI Ask staff about method and time
instruments/equipment is done as required for boiling
per protocol
Chemical sterilization of 2 OB/SI Ask staff about method,
instruments/equipment is done as concentration and contact time
per protocols required for chemical sterilization
Standard F5. Physical layout and environmental control of the patient care areas ensures infection prevention 20 20
ME F5.1. Layout of the department is Facility layout ensures separation of 2 OB
conducive for the infection control general traffic from patient traffic
practices
ME F5.2. Facility ensures availability of Availability of disinfectant as per 2 OB/SI Chlorine solution, Gluteraldehye,
standard materials for cleaning and requirement carbolic acid
disinfection of patient care areas
ME G3.3. Facility has established system Departmental checklist are used 2 SI/RR
for use of check lists in different for monitoring and quality
departments and services assurance
Standard G4. Facility has established, documented implemented and maintained Standard Operating Procedures for all key processes. 32 32
ME G4.1. Departmental standard operating Standard operating procedure for 2 RR
procedures are available department has been prepared and
approved
ME G4.3. Staff is trained and aware of the Check if staff is aware of relevant 2 SI/RR
standard procedures written in part of SOPs
SOPs
ME G4.4. W ork instructions are displayed Work instruction/clinical protocols 2 OB Triage, CPR, Medical clinical
at Point of use are displayed protocols like Snake bite and
poisoning
Standard G6. The facility has defined and established Quality Policy & Quality Objectives 6 6
ME G6.2. The facility periodically defines Quality objective for emergency 2 RR/SI
its quality objectives and key defined
departments have their own
objectives
ME G6.3. Quality policy and objectives are Check if staff is aware of quality 2 SI
disseminated and staff is aw are policy and objectives
of that
ME G6.4 Progress towards quality Quality objectives are monitored and 2 SI/RR
objectives is monitored reviewed periodically
periodically
. Area of Concern - H Outcome 36 36
Standard H1 . The facility measures Productivity Indicators and ensures compliance with State/National benchmarks 18 18
ME H1.1. Facility measures productivity No of Emergency cases per thousand 2 RR
Indicators on monthly basis population
. No of trips per ambulance 2 RR
. No. of trauma cases treated per 2 RR
1000 emergency cases
. No. of poisoning cases treated per 2 RR
1000 emergency cases
. No. of cardiac cases treated per 1000 2 RR
emergency cases
. No. of obstetric cases treated per 2 RR
1000 emergency cases
. No of resuscitation done per 2 RR Resuscitation should include: Chest
thousand population Compression, Airway and Breathing
Standard H4. The facility measures Service Quality Indicators and endeavours to reach State/National benchmark 4 4
ME H4.1. Facility measures Service Quality LAMA Rate 2 RR No of LAMA X 100/ No of Patients
Indicators on monthly basis seen at emergency
Obtained Maximum 1
A 32 32 100
B 60 60 100
C 134 150 89.3333333
D 82 82 100
E 196 206 95.1456311
F 100 104 96.1538462
G 47 48 97.9166667
H 36 36 100
Total 687 718 95.6824513
0
1
2
National Quality Assurance Standards for Taluka Hospital
Checklist for Outdoor Department 2
Reference No. Measurable Element Checkpoint Compliance Assessment Means of Verification Remarks
Method
Area of Concern - A Service Provision 74 92
Standard A1 Facility Provides Curative Services 20 26
ME A1.1 The facility prov ides General Medicine Availability of functional General 2 Dedicated General Medicine
services Medicine Clinic SI/OB Clinic
ME A1.2 The facility prov ides General Surgery Availability of functional General 1 Dedicated General speciality
services Surgery Clinic SI/OB Surgical Clinic
ME A1.3 The facility prov ides Obstetrics & Availability of F unctional 2 Dedicated speciality Obstetrics
Gy naecology Serv ices Obstetrics & Gynaecology Clinic & Gynaecology Clinic. High risk
pregnancy cases referred from
SI/OB any health facility are consulted
ME A1.4 The facility provides Paediatric Services Availability of Paediatric Clinic 0 Dedicated Paediatric speciality
SI/OB Clinic
ME A1.5 The facility prov ides Ophthalmology Availability of functional 2 Dedicated ophthalmology clinic
Services Ophthalmology Clinic SI/OB providing consultation services
ME A1.6 The facility prov ides Dental Treatment Availability of functional Dental 2 Dedicated Clinic providing
Services Clinic SI/OB consultation services
Availability of OPD Dental 1 Extraction, scaling, tooth
procedure SI/OB extraction, denture and
Restoration.
ME A1.7 The facility provides AYUSH Services Availability of Functional Ayush 2 AYUS H clinic accompanied by
clinic SI/OB dispensary
ME A1.8 The facility prov ides services for OPD Availability of Dressing facilities 2 Dressing, Suturing and drainage
procedures at OPD SI/OB
Availability of Injection room 2
facilities at OPD SI/OB
ME A1.9 Services are available for the time At least 6 Hours of OPD Services 2
period as mandated are available SI/RR
Standard A2 Facility provides RMNCHA Services 28 30
ME A2.1 The facility prov ides Reproductive Availability of Spacing methods of 2 IUCD, OCP, ECP & Condoms,
health Services family planning SI/OB
Availability of Female Limiting 1 Tubectomy (Minilap and
Methods of family Planning SI/OB Laparoscopic)
ME A2.2 The facility prov ides Maternal health Availability of functional ANC 2
Services clinic SI/OB
Availability of post natal 2
counselling and follow up SI/OB
services
Provision of TT and IFA 2 SI/OB
Nutrition and health counselling. 2
SI/OB/PI
Identification and management 2
of danger signs during pregnancy PIH, Pre-eclampsia, Bad obstetric
SI/OB/RR history, severe anaemia, IUGR,
multiple pregnancy.
ME A2.3 The facility prov ides New- born health Availability of Functional 1
Services immunization clinic SI/OB
ME A2.4 The facility prov ides Child health Routine and emergency care of 2
Services sick children. SI/OB
Services under RBSK 2 SI/OB
ME A2.5 The facility prov ides Adolescent Availability of Functional ARSH 2
health Serv ices clinic SI/OB
Standard A3 Facility Provides diagnostic Services 2 2
ME A3.3 The facility prov ides other diagnostic Functional ECG Services are 2
services, as mandated available SI/OB
Standard A4 Facility provides services as mandated in national Health Programs/ state scheme 24 32
ME A4.1 The facility prov ides services under Availability of OPD Services 1 OPD Management of Malaria,
National Vector Borne Disease Control Under NVBDCP Kala Azar, Dengue
Programme as per guidelines SI/RR
ME A4.2 The facility prov ides services under Availability of Functional DOTS 2
Revised National TB Control clinic
SI/OB
Programme as per guidelines
ME A4.3 The facility prov ides services under Availability of OPD services under 2 Throgh DDL office
National Leprosy Eradication NLEP SI/RR
Programme as per guidelines
Assessment of Disability Status 2 Throgh DDL office
SI/RR
ME A4.4 The facility prov ides services under Availability or linkage to a 2
National AIDS Control Programme as Functional ICTC SI/OB
per guidelines
Availability of HIV Testing and 2
Counselling SI/RR
PPTCT Services for HIV positive 2
Pregnant Women SI/OB
Availability of linkage with ART 2
Centre SI/OB
Availability of CD4 testing facility 0 Linkage with DH/MCH
SI/OB
ME A4.5 The facility prov ides services under Screening and early detection of 2 Refraction, Field of Vision and
National Programme for prevention visual impairment and refraction radioscopy
and control of Blindness as per SI/RR
guidelines
ME A4.6 The facility prov ides services under Availability of counselling facility 2 Fixed day counselling with
Mental Health Programme as per for Suicide prevention district Mental Health
SI/OB Programme or linkage
guidelines
ME A4.7 The facility prov ides services under Geriatric Clinic, twice a week. 0
National Programme for the health
care of the elderly as per guidelines SI/OB
ME A4.8 The facility prov ides services under Functional NCD clinic is available 2
National Programme for Prevention
and control of Cancer, Diabetes,
Cardiovascular diseases & Stroke SI/OB
(NPCDCS ) as per guidelines
ME A4.10 The facility prov ide services under Management of case referred 1
National health Programme f or from PHC/SC directly reported to SI/RR
deafness Hospital
ME A4.14 The facility provides services as per State Availability of OPD services as per 2
specific health programmes State Health Programs/Schemes SI/RR
Standard A6 Health services provided at the facility are appropriate to community needs. 0 2
ME A6.1 The facility prov ides curatives & Special Clinics are available for 0 Ask for the specific local health
preventiv e services for the health local prevalent diseases problems/ diseases .i.e.. Kala
problems and diseases, prevalent SI/OB azar, arsenic poisoning etc.
locally.
ME B1.4 User charges are display ed and User charges for services are 2
communicated to patients effectively displayed OB
ME B1.5 Patients & visitors are sensitised and IEC Material is displayed 2
educated through appropriate IEC / OB
BCC approaches
ME B1.6 Inf ormation is available in local Signage's and information are 2
language and easy to understand available in local language OB
ME B1.7 The facility prov ides inf ormation to Availability of Enquiry Desk with 1
patients and visitor through an dedicated staff
OB
exc lusiv e set-up.
ME B1.8 The facility ensures access to clinical OPD slip is given to the patient 1
records of patients to entitled RR/OB
personnel
Standard B2 Services a re delive red in a manner that is sensitive to ge nder, religious a nd cul tural needs , and the re are no ba rrier on account of phys ical 12 16
ME B2.1 a ccess , social, e conomi
2 c, cultural or s ocial status.
Services are prov ided in manner that Separate queue for females at
are sensitive to gender registration OB
Separate toilets for male and 2
female OB
Availability of female staff if a 2
male doctor examines a female OB
patients
Availability of Breast feeding 0
corner OB
ME B2.3 Access to facility is provided without Availability of Wheel chair or 2
any phy sical barrier & and friendly to stretcher for easy Access to the OB
people with disabilities OPD
ME B3.4 The facility ensures privacy and Privacy and confidentiality of TB, 2 Check in RTI/STI clinic
confidentiality to every patient, Leprosy Patients
especially of those conditions having
social stigma, and also safeguards SI/OB
vulnerable groups
Standard B4 Facility has defined and es tabli she d procedures for informing patients about their medical conditions and involving them in tre atment 12 14
ME B4.1 planning,
Informed consent
There is established procedures f or for bef oreand
HIV facilitates
2 informed decisioncheck
making
for filled consent forms of
taking informed consent before testing at ICTC, SI/RR minor surgeries
treatment and procedures
Informed consent for IUD 2
insertion SI/RR
Informed consent on prescribed 2
form C for abortion SI/RR
Standard B5 Facility ensures that there are no financial barrier to access and that there is financial protection given from cost of hospital services. 8 8
ME B5.1 The facility prov ides cashless services Free OPD Consultation / ANC 2 For JSSK entitlement
to pregnant women, mothers and Check-up's/Investigations.
neonates as per prevalent PI/SI
government schemes
ME B5.2 The facility ensures that drugs Check that patient party has not 2
presc ribed are available at Pharmacy spent on purchasing drugs or
consumables from outside. PI/SI
ME B5.3 It is ensured that fac ilities for the Check that patient party has not 2 Provision of free diagnostic in
presc ribed investigations are available spent on diagnostics from emanelement Govt or private
at the facility outside. PI/SI Diagnostic Centre under CMCHIS
ME B5.4 The facility prov ides free of cost Free OPD Consultation for BPL 2
treatment to Below pov erty line patients
patients without administrative PI/SI/RR
hassles
ME C1.2 Patient amenities are provide as per Availability of seating 0 As per average OPD at peak time
patient load arrangement in waiting area OB
Availability of sub waiting areas 1 For clinics having high patient
at separate clinics OB load
2
Availability of potable Drinking OB See if its is easily accessible to
water the visitors
Availability of functional toilets 2 Urinals 1 per 50 person
water closet and wash basins 1
OB per 100 person . Dry Toilet with
running water
ME C1.7 The facility and departments are Unidirectional flow of services 1 Layout of OPD shall follow
planned to ensure structure follows functional flow of the
the function/processes (Structure patients, e.g.:
commensurate with the func tion of Enquiry→Registration→Waiting
the hospital) →Sub-waiting→
OB Clinic→Dressing room/Injection
Room→
Diagnostics (lab/X-
ray)→Pharmacy→Exit
ME C2.2 The facility ensures safety of electrical OPD building does not have 2
establishment temporary connections and OB
loosely hanging wires.
Safe installation, use of 2
appropriate wires and MCBs,
display of Danger notice,
availability of tools and PPE
(personal protective equipment),
and periodic inspections.
ME C2.3 Physical condition of buildings are Floors of the OPD are non 2
safe f or providing patient care slippery and even OB
Windows have grills and wire 0
meshwork OB
ME C2.4 The facility has plan for prevention of OPD has sufficient fire exits to 1
fire permit safe escape to its OB/SI
occupant in case of fire
Fire exits are clearly visible and 2
routes to reach exit are clearly OB
marked.
ME C2.5. The facility has adequate fire fighting OPD has installed fire 2
Equipment Extinguisher to fight Type A/B/C OB
Fire
Expiry date of fire extinguishers 2
are displayed on each
extinguisher as well as due date
for next refilling is clearly OB/RR
mentioned
ME C2.6. The facility has a system of periodic Check for staff competencies for 2
training of staff and conducts mock operating fire extinguisher and
drills regularly for fire and other what to do in case of fire
disaster situati on
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 32 36
ME C3.1 The facility has adequate spec ialist Availability of specialist Doctor 1 Check for specialist are available
doctors as per service provision during OPD time OB/RR at scheduled time
ME C3.3. The facility has adequate nursing staff Availability of Nursing staff 2 At Injection room/ OPD Clinic as
as per service prov ision and work load OB/RR/SI Per Requirement
ME C3.7 The S taff is skilled as per job Check the competency of staff to 2
description use OPD equipment like BP SI/RR
apparatus etc.
At ANC clinic the staff is skilled to 2
identify high risk pregnancies SI/RR
ME C4.2 The departments have adequate Availability of disposables at 2 Examination gloves, Syringes,
consumables at point of use dressing room and clinics OB/RR Dressing material , suturing
material
Standard C5 The facility has equipment & instruments required for assured list of services. 14 18
ME C5.1 Availability of equipment & Availability of f unctional 2 BP apparatus, thermometer,
instruments for ex amination & Equipment &Instruments f or weighing machine, torch,
monitoring of patients examination & Monitoring OB stethoscope, Examination table
ME C5.5 Availability of Equipment for Storage Availability of equipment for 1 Refrigerator, Crash cart/Drug
storage for drugs OB trolley, instrumental trolley,
dressing trolley
ME C5.6 Availability of functional equipment Availability of equipment for 1 Buckets for mopping, mops,
and instruments f or support services cleaning duster, waste trolley, Deck brush
OB
ME C5.7 Departments have patient furniture Availability of Fixtures 2 Spot light, electrical fixture for
and fixtures as per load and service OB equipment, X ray view box
provision
Availability of furniture at clinics 2 Doctors Chair, Patient S tool,
Examination Table, Attendant
OB Chair, Table, Footstep, cupboard
ME D1.2 The facility has established procedure All the measuring equipment/ 2 BP apparatus, weighing scale,
for internal and external calibration of instrument are calibrated thermometer are calibrated
measuring Equipment OB/ RR
Standard D2 The facility has defined procedures for storage, inventory management and dispensing of drugs in pharmacy and patient care areas 16 22
ME D2.1 There is established procedure f or There is process for indenting 2 Stock level are weekly updated
forecasting and indenting drugs and consumables and drugs in Requisition are timely placed
consumables injection/ dressing room SI/RR
The facility has es tablis hed Program for maintenance and upkee p of the facility to provide safe, s ecure and comfortable environme nt to
Standard D3 32 36
staff, patients and visitors .
ME D3.1 Exterior of the facility building is Building is painted/whitewashed 2
maintained with landscaping in open in uniform colour OB
area
Interior of patient care areas are 2
plastered & painted OB
ME D3.2 Hospital infrastructure is adequately Check for there is no seepage , 1
maintained Cracks, chipping of plaster OB
Window panes , doors and other 1
fixtures are intact OB
Patients beds are intact and 2
painted OB
Mattresses are intact and clean 2
OB
ME D3.3 Patient care areas are clean and Floors, walls, roof, roof tops, 2 All area are clean with no
hygienic sinks patient care and circulation OB dirt,grease,littering and cobwebs
areas are Clean
Surface of furniture and fixtures 2
are clean OB
Toilets are clean with functional 1
flush and running water OB
ME D3.8 The facility ensures safe and Temperature control and 2 Fans/ Air
comf ortable environment for patients ventilation in waiting areas conditioning/Heating/Exhaust/Ve
and serv ice providers ntilators as per environment
PI/OB condition and requirement
ME D3.9 The facility has security sy stem in Hospital has sound security 2
place at patient care areas system to manage crowd in OPD OB/SI
ME D3.10 The facility has established measure for Ask female staff whether they 2
safety and security of female staff feel secure at work place SI
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services norms 3 4
ME D4.1 The facility has adequate arrangement Availability of 24x7 running and 2
storage and supply for potable water potable water
in all functional areas OB/SI
ME D9.2 The facility has a established There is procedure to ensure that 2 Check for system for recording
procedure for duty roster and staff is available on duty as per time of reporting and relieving
deputation to different departments duty roster RR/SI (Attendance register/ Biometrics
etc.)
ME E3.2 Facility provides appropriate referral Availability of referral linkages for 2 Check how patient are referred if
linkages to the patients/Services for OPD consultation. services are not available
transf er to other/higher facilities to RR/OB
assure their continuity of care.
Standard E6 Facility follows standard treatment guidelines defined by state/Central government for prescribing the generic drugs & their rational use. 8 10
ME E6.1 Facility ensured that drugs are prescribed Check for OPD slip if drugs are 1
in generic name only prescribed under generic name RR
only
A copy of Prescription is kept 1
with the facility RR
ME E6.2 There is procedure of rational use of Check that relevant Standard 2
drugs treatment guideline are available RR
at point of use
Check if staff is aware of the drug 2
regime and doses as per STG SI/RR
Check single dose vial are not 2 Check for any open single dose
used for more than one dose vial with left over content
OB intended to be used later on
ME E8.6 Register/rec ords are maintained as OPD records are maintained 2 OPD register, ANC register,
per guidelines OB/RR Injection room register etc.
All register/records are identified 2
and numbered OB/RR
ME E8.7 The facility ensures safe and adequate Safe keeping of OPD records 2
storage and retrieval of medical OB/SI
records
Standard E10 The facility has defined and established procedures for Emergency Services and Disaster Management 4 4
ME E10.3 The facility has disaster management Staff is aware of disaster plan 2
plan in place SI/RR
Roles and responsibilities of staff 2
in disaster are defined SI/RR
Standard E11 The facility has defined and established procedures of diagnostic services 4 4
ME E11.1 There are established procedures for The Container are labelled 2
Pre-testing A ctivities properly after the sample OB
collection
ME E11.3 There are established procedures for Clinics are provided with the 2
Post- testi ng Activ ities critical value of different tests SI/RR
ME E16.3 Fac ility ensures availability of Diagnostic test under ANC check 2 Check for Haemoglobin, urine
diagnostic and drugs during antenatal up are prescribed at ANC clinic albumin urine sugar blood group
care of pregnant women and Rh factor Syphilis
RR/SI (VDRL/RPR) HIV blood sugar
malaria Hepatitis B
ME E16.4 There is an established procedure f or High risk pregnant women are 2 Anaemia, Bad Obs history, CPD,
identification of High risk pregnancies identified, initial Management & PIH, Medical disorder
and appropriate treatment/ref erral as referred to specialist complicating pregnancy,
per scope of serv ices. RR/SI Malpresentation, PROM,
Obstructed labour, Rh negative
Reconstituted vaccines are not 0 Check when the vials are opened
used after recommended period & constituted . Should not be
RR/SI used beyond 4 hrs. after
reconstitution
Staff checks VVM level before 0 White square in side the violet
using vaccines SI circle changes the colour
ME E22.6 Fac ility provides servic e under Mental Treatment of Mental illnesses as 2
Health Program as per guidelines per clinical guidelines
SI/RR
ME E22.7 Fac ility provides servic e under Geriatric Care is provided as per 0
National programme for the health Clinical Guidelines
care of the elderly as per guidelines SI/RR
ME E22.8 Fac ility provides servic e under Opportunistic screening for 2 Screening of persons above age
National Programme for Prevention diabetes, of 30 - History of tobacco
and Control of cancer, diabetes, hypertension, cardiovascular examination, BP Measurement
cardiovasc ular diseases & stroke diseases and Blood sugar estimation
SI/RR Look for records at NCD clinic
(NPCDCS ) as per guidelines
ME E22.9 Fac ility provide service for Integrated Weekly reporting of Presumptive 2
disease surveillance program cases on form "P" from OPD clinic
SI/RR
ME E22.10 Fac ility provide services under Early detection and screening for 2 As per Clinical guidelines
National program f or prevention and detection of deafness SI/RR
control of deaf ness
Area of Concern - F Infection Control 93 94
Standard F1 Facility has infection control program and procedures in place for prevention and measurement of hospital associated infection 8 8
ME F1.4 There is Prov ision of Periodic Medical There is a procedure for 2 Hepatitis B, Tetanus Toxoid etc.
Check- up's and immunization of staff immunization of the staff SI/RR
ME F1.6 Fac ility has defined and established Check if Doctors are aware of 2
antibiotic policy Hospital Antibiotic Policy SI/RR
Standard F2 Facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 16 16
ME F2.1 Hand washing f acilities are provided Availability of hand washing 2 Check for availability of wash
at point of use Facility at Point of Use OB basin near the point of use
Availability of running Water 2 Open the tap ask the staff if
OB/SI water is 24*7
Availability of antiseptic soap 2 Check for availability/ Ask staff if
with soap dish/ liquid antiseptic OB/SI the supply is adequate and
with dispenser. uninterrupted
Availability of Alcohol based 2 Check for availability/ Ask staff
Hand rub OB/SI for regular supply.
Display of Hand washing 2 Prominently displayed above the
Instruction at Point of Use OB hand washing facility , preferably
in Local language
ME F2.2 Staff is trained and adhere to standard Adherence to 6 steps of Hand 2 Ask for demonstration
hand washing prac tices washing SI/OB
Staff is aware of occasion for 2
hand washing SI
ME F2.3 Fac ility ensures standard practices and Availability of Antiseptic Solutions 2
materials for antisepsis OB
Standard F3 Facility ensures standard practices and materials for Personal protection 6 6
ME F3.1 Fac ility ensures adequate personal Clean gloves are available at 2
protection equipment as per point of use OB/SI
requirements
Availability of Masks 2 OB/SI
ME F3.2 Staff is adhere to standard personal No reuse of disposable gloves, 2
protection practices Masks, caps and aprons. OB/SI
Standard F4 Facility has standard Procedures for processing of equipment and instruments 16 16
ME F4.1 Facility ensures standard practices and Decontamination of operating & 2 Ask staff about how they
materials for decontamination and Procedure surfaces decontaminate the procedure
cleaning of instruments and procedures surf ace like Examination table ,
areas dressing table, Stretcher/Trolleys
SI/OB etc.
(Wiping with .5% Chlorine
solution)
Proper Decontamination of 2
instruments after use Ask staff how they
decontaminate the instruments
like Stethoscope, Dressing
Instruments, Examination
Instruments, Blood Pressure Cuff
etc.
SI/OB (Soaking in 0.5% Chlorine
Solution, Wiping with 0.5%
Chlorine Solution
ME F5.3 Facility ensures standard practices Staff is trained for spill 2 Blood & body fluid spill
followed for cleaning and disinfection of management SI/RR management & Mercury spill
patient care areas
Cleaning of patient care area with 2
detergent solution SI/RR
Staff is trained for preparing 2
cleaning solution as per standard SI/RR
procedure
Standard practice of mopping 2 Unidirectional mopping from
and scrubbing are followed OB/SI inside out
Cleaning equipment like broom 2 Any cleaning equipment leading
are not used in patient care areas to dispersion of dust particles in
OB/SI air should be avoided
Standard F6 Facility has defined and established procedures for segregation, collection, treatment and disposal of Bio Medical and hazardous Waste. 27 28
ME F6.1 Fac ility Ensures segregation of Bio Availability of colour coded bins 2
Medical Waste as per guidelines at point of waste generation OB
2
Availability of Non chlorinated OB
plastic colour coded plastic bags
2
Segregation of Anatomical and OB/SI
solied waste in Yellow Bin
Segregation of infected plastic 2
OB
waste in red bin
Display of work instructions for 2
segregation and handling of OB
Biomedical waste
There is no mixing of infectious 2
and general waste
ME F6.2 Fac ility ensures management of Availability of functional hub 2 See if it has been used or just
sharps as per guidelines cutters OB lying idle
Availability of puncture proof box 2
OB Should be available nears the
point of generation like nursing
station and injection room
Availability of white translucent 2 Check for Puncture proof,
bins for waste Sharps SI/OB tamper proof and leak proof
containers
Availability of Blue bins for 2 Check for Puncture proof and
Galssware SI leak proof boxes with blue
colored marking
Availability of post exposure 2
prophylaxis Ask if available. Where it is
OB stored and who is in charge of
that.
ME F6.3 Fac ility ensures transportation and Check bins are not overfilled 2
disposal of waste as per guidelines SI/OB
Standard G2 Facility has established system for patient and employee satisfaction 2 2
ME G2.1 Patient S atisfac tion surveys are OPD Patient satisfaction survey 2
conducted at periodic interv als done on monthly basis RR
Standard G3 Facility have established internal and external quality assurance programs wherever it is critical to quality. 8 8
ME G3.1 Fac ility has established internal There is system daily round by 2
quality assurance program at relevant matron/hospital in-charge/ for
departments monitoring of services SI/RR
ME G4.3 Staff is trained and aware of the Check if staff are aware of 2
standard procedures written in SOPs relevant part of S OPs SI/RR
ME G4.4 Work instructions are displayed at Work instruction/clinical 2 Relevant protocols are displayed
Point of use protocols are displayed OB like Clinical Protocols for ANC
check-up's
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and prescription audit 12 12
ME G5.1 The facility conducts periodic internal Internal assessment is done at 2
assessment periodic interval RR/SI
ME G5.2 The facility conducts the periodic There is procedure to conduct 2
presc ripti on/ medical/death audits Medical Audit RR/SI
There is procedure to conduct 2
Prescription audit RR/SI
ME G5.3 The facility ensures non compliances Non Compliance are enumerated 2
are enumerated and rec orded and recorded RR/SI
adequately
ME G5.4 Action plan is made on the gaps f ound Action plan prepared 2
in the assessment / audit process RR/SI
ME G5.5 Corrective and preventive actions are Corrective and preventive action 2
taken to address issues, observ ed in taken
the assessment & audit RR/SI
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 6 6
ME G6.2 The facility periodically defines its Quality objective for OPD defined 2
quality objectiv es and key
departments hav e their own RR/SI
objectives
ME G6.3 Quality policy and objectives are Check of staff is aware of quality 2
disseminated and staff is aware of policy and objectives
SI
that
ME G6.4 Progress towards quality objec tives is Quality objectives are monitored 2
monitored periodically and reviewed periodically SI/RR
Standard G7 Facility seeks continually improvement by practicing Quality method and tools. 8 12
OPD Score
OPD Score
86.10451
Area of Concern wise Score
A Service Provision 80.4347826086957
B Patient Rights 85.5263157894737
C Inputs 76.1904761904762
D Support Services 85.5263157894737
E Clinical Services 84.108527131783
F Infection Control 98.936170212766
G Quality Management 93.0555555555556
H Outcome 100
ME A1.9 Services are available for the time Labour room services are 2 SI/RR
period as mandated functional on 24X7 basis
Standard A2 The facility provides RMNCHA Services 22 22
ME A2.1 The facility provides Reproductive Availability of Post partum 2 SI/OB PPIUD insertion
health Services sterilization services
ME A2.2 The facility provides Maternal Vaginal Delivery 2 SI/OB Term, post Date and pre term
health Services
Assisted Delivery 2 SI/OB Forceps delivery and vacuum
delivery
Caesarean-Section 2
Management of Postpartum 2 SI/OB Medical /Surgical
Haemorrhage
Management of Retained Placenta 2 SI/OB
ME A2.3 The facility provides New-born Availability of Essential new born 2 SI/OB
health Services care
Availability of New born 2 SI/OB
resuscitation
Standard A3 The facility Provides diagnostic Services 3 4
ME A3.1 The facility provides Radiology Availability or functional linkage 2 SI/OB
Services for USG services.
ME A3.2 The facility provides Laboratory Availability of point of care 1 SI/OB HIV, Hb in gm , Random
Services diagnostic test blood sugar /as per state
guideline
Area of Concern - B Patient Rights 51 52
Standard B1 The facility provides the information to care seekers, attendants & community about the available services and their
21 22
ME B1.1 Availability departmental
modalities
2 OB (Numbering Rooms, main
The facility has uniform and user- signage's department and inter-
friendly signage system sectional signage)
Standard B3 The facility maintains privacy, confidentiality & dignity of patient, and has a system for guarding patient related
10 10
ME B3.1 Availability of screen/ partition at
information.
2 OB
Adequate visual privacy is
provided at every point of care delivery tables
Curtains / frosted glass have been 2 OB
provided at windows
ME B3.2 Confidentiality of patients records Patient Records are kept at secure 2 SI/OB
place beyond access to general
and clinical information is staff/visitors
maintained
ME B3.3 Behaviour of staff is empathetic 2 OB/PI
The facility ensures the and courteous
behaviours of staff is dignified
and respectful, while delivering
the services
ME B3.4 HIV status of patient is not 2 SI/OB
disclosed except to staff that is
The facility ensures privacy and directly involved in care
confidentiality to every patient,
especially of those conditions
having social stigma, and also
safeguards vulnerable groups
Standard B4 The facility has defined and established procedures for informing patients about the medical condition, and involving
4 4
ME B4.1
them in treatment planning, and facilitates
General consent is taken before 2
informed
SI/RR
decision making
There is established procedures delivery
for taking informed consent
before treatment and procedures
Standard B5 The facility ensures that there are no financial barrier to access, and that there is financial protection given from the cost
6 6
of hospital services.
ME B5.1 Drugs and consumables under 2 PI/SI
The facility provides cashless JSSK are available free of cost
services to pregnant women,
mothers and neonates as per
prevalent government schemes
Availability of store 2 OB
ME C1.4 The facility has adequate Corridors connecting labour room 2 OB
circulation area and open spaces are broad enough to facilitate
according to need and local law stretcher and trolley's movement
ME C2.2 The facility ensures safety of Labour room does not have 2 OB Switch Boards other electrical
electrical establishment temporary connections and installations are intact
loosely hanging wires
ME C2.5. The facility has adequate fire NBSU has installed fire 2 OB
fighting Equipment Extinguisher that are capable of
fighting A,B & C Type of fire.
ME C2.6. The facility has a system of Check for staff competencies for 2 SI/RR
periodic training of staff and operating fire extinguisher and
conducts mock drills regularly for what to do in case of fire
fire and other disaster situation
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 26 30
ME C3.1 The facility has adequate Availability of Obs 2 OB/RR Paediatrician or trained MO,
specialist doctors as per service &Gynaespecialist and Obstetrician or trained MO
provision paediatrician on call. and hirring specialist utilizing
RCH funds
ME C3.2. The facility has adequate general Availability of at least one doctor 2
duty doctors as per service 24x7 in the facility
provision and work load
ME C3.3 The facility has adequate nursing Availability of SBA trained Nursing 2 OB/RR/SI Adequate staff as per case
staff as per service provision and staff load
work load
ME C3.5 The facility has adequate Availability of labour room 2 SI/RR At least 1 sanitary worker
support / general staff attendants/ Birth Companion and 1 ayah per shift
Availability of dedicated security 2 SI/RR
staff
ME C3.6 The staff has been provided Navjat Shishu Surkasha Karyakarm 2 SI/RR Equivalent training for new
required training / skill sets (NSSK) training bron resucsitation and care
around birth
Nursing staff is skilled for 2 SI/RR Check the staff know how to
resuscitation set the temperature, how to
put the probe, duration and
interpretation of alarms
Standard C4 The facility provides drugs and consumables required for assured services. 28 28
ME C4.1 The departments have availability Availability of uterotonic Drugs 2 OB/RR As per State EDL
of adequate drugs at point of use
Standard C5 The facility has equipment & instruments required for assured list of services. 34 34
ME C5.1 Availability of equipment & Availability of functional 2 OB BP apparatus, Stethoscope
instruments for examination & Equipment & Instruments for Thermometer, Foetoscope/
monitoring of patients examination & Monitoring Doppler, Baby weighting
scale, Wall clock.
ME C5.2 Availability of equipment & Availability of instrument 2 OB Scissor & Artery forceps, Cord
instruments for treatment arranged in Delivery trays clamp, Sponge holder,
procedures, being undertaken in Speculum, Kidney tray, Bowl
the facility for antiseptic lotion
ME C5.3 Availability of equipment & Availability of Point of care 2 OB Glucometer, Doppler and HIV
instruments for diagnostic diagnostic instruments rapid diagnostic kit, Uristix
procedures being undertaken in
the facility
ME C5.4 Availability of equipment and Availability of resuscitation 2 OB Bag and mask (New-born
instruments for resuscitation of Instruments for New-born Care resuscitator), Oxygen,
patients and for providing Suction machine/ mucus
intensive and critical care to sucker , radiant warmer,
patients laryngoscope, ET tube 2.5
and 3.5 sizes.
ME C5.5 Availability of Equipment for Availability of equipment for 2 OB Refrigerator, Crash cart/Drug
Storage storage for drugs trolley, instrument trolley,
dressing trolley
ME D1.2 The facility has established All the measuring equipment/ 2 OB/ RR BP apparatus, Weighing
procedure for internal and instrument are calibrated Machine etc. are calibrated
external calibration of measuring
Equipment
Standard D2 The facility has defined procedures for storage, inventory management and dispensing of drugs in pharmacy and patient
22 22
care areas
ME D2.1 There is established procedureThere is established system of 2 SI/RR Stock level are daily updated
for forecasting and indenting of timely indenting of consumables Requisition are timely placed
drugs and consumables and drugs at nursing station
ME D2.6 There is a procedure for periodically There is procedure for replenishing 2 SI/RR
replenishing the drugs in patient drug tray /crash cart
care areas
Standard D3 The facility has established Program for maintenance and upkeep of the facility to provide safe, secure and comfortable
32 36
environment to staff, patients and visitors.
ME D3.2 Hospital infrastructure is Check for there is no seepage , 2 OB
adequately maintained Cracks, chipping of plaster
Window panes , doors and other 2 OB
fixtures are intact
Patients beds are intact and 2 OB
painted
Mattresses are intact and clean 2 OB
ME D3.3 Patient care areas are clean and Floors, walls, roof, roof tops, sinks 2 OB All area are clean with no
hygienic new-born care and circulation dirt,grease,littering and
areas are Clean cobwebs
ME D3.9 The facility has security system in Lockable doors in labour room 2 OB
place at patient care areas
ME D3.10- The facility has established measure Ask female staff weather they feel 2 SI
for safety and security of female secure at work place
staff
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services norms 10 12
ME D4.1 The facility has adequate Availability of 24x7 running and 2 OB/SI
arrangement storage and supply potable water
for potable water in all functional
areas
Standard D5 The facility ensures availability of Diet as per nutritional requirement of the patients and clean Linen to all admitted
10 10
ME D5.4 The facility has adequate sets of Availability of clean Drape,
patients.
2 OB/RR
linen Macintosh on the Delivery table,
Gown are provided in labour room 2 OB/RR
Standard D9 Roles & Responsibilities of administrative and clinical staff are determined as per govt. regulations and standards
8 8
operating procedures.
ME D9.1 The facility has established job Staff is aware of their roles and
2 SI
description as per govt guidelines responsibilities
ME D9.2 The facility has a established There is procedure to ensure that 2 RR/SI Check for system for
procedure for duty roster and staff is available on duty as per recording time of reporting
deputation to different duty roster and relieving (Attendance
departments register/ Biometrics etc.)
Standard E2 The facility has defined and established procedures for clinical assessment and reassessment of the patients. 12 12
ME E2.1 There is established procedure Rapid Initial assessment of 2 RR/SI/OB Assessment and immediate
for initial assessment of patients Pregnant Women to identify treatment following danger
complication and Prioritization of sign are present - difficulty in
care Breathing, Fever, Sever
abdominal pain, Convulsion
or unconsciousness, Severe
headache or Blurred vision
ME E2.2 There is established procedure There is fixed schedule for 2 RR/OB There is a fixed schedule of
for follow-up/ reassessment of reassessment of Pregnant women reassessment as per
Patients as per standard protocol protocols
ME E3.2 The facility provides appropriate Patient is referred with referral slip 2 RR/SI A referral slip/ Discharge card
referral linkages to the is provide to patient when
patients/Services for transfer to referred to another health
other/higher facilities to assure the care facility
continuity of care.
ME E4.2 Procedure for ensuring timely and There is a process to ensue the 2 SI/RR Verbal orders are rechecked
accurate nursing care as per accuracy of verbal/telephonic before administration
treatment plan is established at the orders
facility
ME E4.3 There is established procedure of Patient hand over is given during 2 RR/SI
patient hand over, whenever staff the change of the shift
duty change happens
Standard E5 The facility has a procedure to identify high risk and vulnerable patients. 4 4
ME E5.1 The facility identifies vulnerable Vulnerable patients are identified 2 OB/SI Check the measure taken to
patients and ensure their safe care and measures are taken to protect prevent new born theft,
them from any harm swapping and baby fall
ME E5.2 The facility identifies high risk High Risk Pregnancy cases are 2 OB/SI Check for the frequency of
patients and ensure their care, as identified and kept in intensive observation: Ist stage :half an
per their need monitoring hour and 2nd stage: every 5
min
Standard E6 The facility follows standard treatment guidelines defined by state/Central government for prescribing the generic drugs
8 8
ME E6.1
& their rational
The facility ensured that drugs are Check for Case sheet if drugs are 2
use.
RR
prescribed in generic name only prescribed under generic name
only
ME E6.2 There is procedure of rational use of Check for that relevant Standard 2 RR
drugs Treatment Guideline are available
at point of use
Check Case sheet that drugs are 2 RR Check for rational use of
prescribed as per STG Uterotonic drugs
Standard E7 The facility has defined procedures for safe drug administration 20 20
ME E7.1 There is process for identifying High alert drugs are identified in 2 SI/OB Electrolytes like Potassium
and cautious administration of the department chloride, Insulin etc. as
high alert drugs applicable
Maximum dose of high alert drugs 2 SI/RR Value for maximum doses as
are defined and communicated per age, weight and diagnosis
are available with nursing
station and doctor
There is process to ensure that 2 SI/RR A system of independent
right doses of high alert drugs are double check before
only given administration, Error prone
medical abbreviations are
avoided
ME E7.3 There is a procedure to check Drugs are checked for expiry 2 OB/SI
drug before administration/ and other inconsistency before
dispensing administration
Check single dose vial are not used 2 OB Check for any open single
for more than one dose dose vial with left over
content intended to be used
later on
Standard E8 The facility has defined and established procedures for maintaining, updating of patients’ clinical records and their storage 14 14
ME E8.1 All the assessments, re- Progress of labour is recorded 2 RR Partograph fully
assessment and investigations are compliance ,and on bed head
recorded and updated ticket partial compliance
ME E8.2 All treatment plan Treatment prescribed in nursing 2 RR Medication order, treatment
prescription/orders are recorded records plan, lab investigation are
in the patient records. recoded adequately
ME E8.4 Procedures performed are Delivery notes are adequate 2 RR Outcome of delivery, date
written on patients records and time, gestation age,
delivery conducted by, type
of delivery, complication if
any ,indication of
intervention, date and time
of transfer, cause of death
etc.
ME E8.5 Adequate form and formats are Standard Formats available 2 RR/OB Availability of BHT,
available at point of use Partograph, etc.
ME E8.6 Register/records are maintained Registers and records are 2 RR Labour room register, OT
as per guidelines maintained as per guidelines register, MTP register,FP
register, Maternal death
register and records, Lab
register, Referral in /out
register, Internal& PPIUD
register etc.
ME E11.3 There are established procedures Nursing station is provided with 2 SI/RR
for Post-testing Activities the critical value of different test
Standard E12 The facility has defined and established procedures for Blood Bank/Storage Management and Transfusion. 12 12
ME E12.5 There is established procedure Consent is taken before 2 RR
for transfusion of blood transfusion
Patient's identification is verified 2 SI/OB
before transfusion
Blood is kept on optimum 2 RR
temperature before transfusion
Standard E16 The facility has established procedures for Antenatal care as per guidelines 4 4
ME E16.1 There is an established procedure Facility updates “Mother and 2 RR/SI
for Registration and follow up of Child Protection Card”.
pregnant women.
ME E16.3 The facility ensures availability of Tests for Urine albumin, 2 RR/SI
diagnostic and drugs during haemoglobin, blood grouping
antenatal care of pregnant
women
Standard E17 The facility has established procedures for Intranatal care as per guidelines 44 44
ME E17.1 Established procedures and Management of 1st stage of 2 SI/OB Check progress is recorded,
standard protocols for labour: Women is allowed to give
management of different stages birth in the position she
of labour including AMTSL (Active wants , Check progress is
Management of third Stage of recorded on partograph
labour) are followed at the facility
ME E17.2 There is an established procedure Staff is aware of Indications for 2 SI Ask staff how they identify
for assisted and C-section referring patient for Surgical slow progress of labour , How
deliveries per scope of services. Intervention they interpret Partogram
ME E17.3 There is established procedure Management and follow up of 2 SI/RR Monitors BP in every case,
for management/Referral of PIH/Eclampsia \Pre Eclampsia and tests for proteinuria if BP
Obstetrics Emergencies as per is >140/90 mmHg
scope of services. If BP is 140/90 mmHg or
more with proteinuria 2+
along with any two of the
following danger signs:
severe headache, blurring of
vision, severe pain abdomen
or reduced urine output, BP >
160/110 or more with
proteinuria 3+; OR in cases
of Eclampsia—administers
loading dose of Magnesium
Sulphate (MgSO4) and refers/
calls for specialist attention;
continues maintenance dose
of MgSO4- 5 g of MgSO4 IM
in alternate buttocks every
four hours, for 24 hours after
birth/last convulsion,
whichever is later
If BP is >160/110 mmHg or
more, give appropriate anti-
hypertensive
(Hydralazine/Methyl Dopa/
Nifedipine)
Management of Postpartum 2 SI/RR Assessment of bleeding (PPH
Haemorrhage if >500 ml or > 1 pad soaked
in 5 Minutes. IV Fluid,
bladder catheterization,
measurement of urine
output, Administration of 20
IU of Oxytocin in 500 ml
Normal Saline or RL at 40-60
drops per minute . Performs
Bimanual Compression of
Uterus
Vitamin K for low birth weight 2 SI/RR Given to all new born (1.0 mg
IM in > 1500 gms and 0.5 mg
in < 1500 gms
Standard E18 The facility has established procedures for postnatal care as per guidelines 12 12
ME E18.1 Post partum Care is provided to Prevention of Hypothermia of new 2 SI/RR
the mothers born
Initiation of Breastfeeding with in 2 PI
1 Hour
Mother is monitored as per post 2 RR/SI Check for records of Uterine
natal care guideline contraction, bleeding,
temperature, B.P, pulse,
Breast examination, (Nipple
care, milk initiation)
ME F1.4 There is Provision of Periodic There is a procedure for 2 SI/RR Hepatitis B, Tetanus Toxoid
Medical Check-up and immunization of the staff etc.
immunization of staff
Periodic medical check-ups of the 2 SI/RR
staff
ME F1.5 The facility has established Regular monitoring of infection 2 SI/RR Hand washing and infection
procedures for regular monitoring control practices control audits done at
of infection control practices periodic intervals
Standard F2 The facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 26 26
ME F2.1 Hand washing facilities are Availability of hand washing 2 OB Check the availability of wash
provided at point of use Facility at Point of Use basin near the point of use
Availability of running Water 2 OB/SI Open the tap. Ask the Staff,
water is available 24*7
ME F2.2 The facility staff is trained in hand Adherence to 6 steps of Hand 2 SI/OB Ask of demonstration
washing practices and they washing
adhere to standard hand washing
practices
Standard F3 The facility ensures standard practices and materials for Personal protection 16 18
ME F3.1 The facility ensures adequate Availability of Masks 2 OB/SI
personal protection Equipment as
per requirements
Availability of Sterile s gloves 2 OB/SI
Use of elbow length gloves for 0 OB/SI
obstetrical purpose
Availability of gown/ Apron 2 OB/SI
Availability of Caps 2 OB/SI
Heavy duty gloves and gum boats 2 OB/SI
for housekeeping staff
Personal protective kit for 2 OB/SI
delivering HIV patients
ME F3.2 The facility staff adheres to No reuse of disposable gloves, 2 OB/SI
standard personal protection Masks, caps and aprons.
practices
Compliance to correct method of 2 SI
wearing and removing the gloves
Standard F4 The facility has standard procedures for processing of equipment and instruments 28 28
ME F4.1 Facility ensures standard practices Decontamination of Procedure 2 SI/OB Ask staff about how they
and materials for decontamination surfaces decontaminate work benches
and cleaning of instruments and (Wiping with 0.5% Chlorine
procedures areas solution)
Standard F5 Physical layout and environmental control of the patient care areas ensures infection prevention 24 24
ME F5.1 Layout of the department is Labour Room is located in a 2 OB
conducive for the infection control secluded place, away from the
practices internal main traffic of the CHC
ME F5.2 The facility ensures availability of Availability of disinfectant as per 2 OB/SI Chlorine solution,
standard materials for cleaning and requirement Gluteraldehye, carbolic acid
disinfection of patient care areas
ME F5.3 The facility ensures standard The Staff is trained in spill 2 SI/RR
practices are followed for the management
cleaning and disinfection of patient
care areas
ME F5.4 The facility ensures segregation of Isolation and barrier nursing 2 OB/SI
infectious patients procedure are followed for septic
cases
Standard F6 The facility has defined and established procedures for segregation, collection, treatment and disposal of Bio Medical and
28 28
hazardous 2Waste.OB
ME F6.1 The facility Ensures segregation of
Availability of colour coded bins at
Bio Medical Waste as per point of waste generation
guidelines and 'on-site'
management of waste is carried
out as per guidelines
2 OB
Availability of Non chlorinated
plastic colour coded plastic bags
2 OB/SI
Segregation of Anatomical and
solied waste in Yellow Bin
2 OB
Segregation of infected plastic
waste in red bin
Display of work instructions for 2 OB
segregation and handling of
Biomedical waste
Standard G3 The facility have established internal and external quality assurance Programmes wherever it is critical to quality. 6 6
ME G3.1 The facility has established There is system daily round by 2 SI/RR
internal quality assurance matron/hospital manager/
programme in key departments hospital superintendent/ Hospital
Manager/ Matron in charge for
monitoring of services
Standard G4 The facility has established, documented implemented and maintained Standard Operating Procedures for all key
40 40
ME G4.1
processes and support
Departmental standard operating Standard operating procedure for 2
services.
RR
procedures are available department has been prepared
and approved
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and prescription
4 8
audit
ME G5.1 The facility conducts periodic Internal assessment is done at 2 RR/SI
internal assessment periodic interval
ME G5.3 The facility ensures non Non Compliance are enumerated 2 RR/SI
compliances are enumerated and and recorded
recorded adequately
ME G5.4 Action plan is made on the gaps time bound Action plan is 0 RR/SI
found in the assessment / audit prepared for improvement
process
ME G5.5 Corrective and preventive actions Corrective and preventive action 0 RR/SI
are taken to address issues, taken
observed in the assessment &
audit
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 0 6
ME G6.2 The facility periodically defines its Quality objective for Labour Room 0 RR/SI
quality objectives and key are defined
departments have their own
objectives
ME G6.3 Quality policy and objectives are Check if staff is aware of quality 0 SI
disseminated and staff is aware of policy and objectives
that
ME G6.4 Progress towards quality Quality objectives are monitored 0 SI/RR
objectives is monitored and reviewed periodically
periodically
Standard G7 Facility seeks continually improvement by practicing Quality method and tools. 12 12
ME G7.1 Facility uses method for quality PDCA 2 SI/RR
improvement in services
5S 2 SI/OB
Process Mapping 2 SI/OB
Any other method of QA 2 SI/RR
ME G7.2 Facility uses tools for quality Any 2 basic tools of Quality 2 SI/RR
improvement in services
Pareto / Prioritization 2 SI/RR
Area of Concern - H Outcome 34 34
Standard H1 The facility measures Productivity Indicators and ensures compliance with State/National benchmarks 12 12
ME H1.1 Facility measures productivity Normal Deliveries per 1000 2 RR
Indicators on monthly basis population
Proportion of deliveries conducted 2 RR
at night
Proportion of complicated 2 RR
cases managed
Proportion of assisted delivery 2 RR
conducted
% PPIUCD inserted against 2 RR
total IUCD
ME H1.2 The Facility measures equity Proportion of BPL Deliveries 2 RR
indicators periodically
Standard H2 The facility measures Efficiency Indicators and ensure to reach State/National Benchmark 8 8
ME H2.1 Facility measures efficiency Proportion of cases referred to OT 2 RR
Indicators on monthly basis
Proportion of cases referred to 2 RR
Higher Facilities
% of new-born's required 2 RR
resuscitation out of total live
births
% of new-born's required 2 RR
resuscitation out of total live
births
Standard H3 The facility measures Clinical Care & Safety Indicators and tries to reach State/National benchmark 12 12
ME H3.1 Facility measures Clinical Care & Proportion of Cases Partograph 2 RR
Safety Indicators on monthly basis Maintained
Standard H4 The facility measures Service Quality Indicators and endeavours to reach State/National benchmark 2 2
ME H4.1 Facility measures Service Quality Patient satisfaction 2 RR
Indicators on monthly basis
Labour room Score Card
Labour room
Score
96.419098
Area of Concern wise Score
A Service Provision 96.6666666666667
B Patient Rights 98.0769230769231
C Inputs 96.7948717948718
D Support Services 91.6666666666667
E Clinical Services 100
F Infection Control 98.4848484848485
G Quality Management 86.4864864864865
H Outcome 100
Standard B5 The facility ensure s that there are no fina ncial barrie r to acces s, and that there is financial protection given from
the cos t of hospita l services. 24 24
Stay in wards is free for 2 PI/SI
The facility provides cashless entitled patients under NHP
ME B5.1 servic es to pregnant women, and as per state schemes
mothers and neonates as per
prevalent gov ernment schemes
Drugs and consumables under 2 PI/SI
NHP are freely available to
entitled personnel
Patient amenities are provided as Functional toilets with 2 OB 1:12 Male & 1:8 Female
per patient load running water and flush are
available as per strength and
ME C1.2 patient load of ward
Availability of Examination 2 OB
room
Availability of Treatment room 2 OB
Standard C2 The facility ensures the physical safety including Fire safety of the infrastructure. 18 18
The facility ensures seismic safety Non structural components 2 OB Check for fixtures and
of the infrastructure are properly secured furniture like cupboards,
cabinets, and heavy
equipment , hanging
ME C2.1 objects are properly
fastened and secured
The facility ensures safety of IPD ward does not have 2 OB Switch Boards other
ME C2.2 elec trical establishment temporary connections and electrical installations are
loosely hanging wires intact
Physical condition of buildings is Floors of the ward are non 2 OB
safe f or providing patient care slippery and ev en surpad
ME C2.3
Standard C3 The facility has adequa te qualifie d and trained s taff, required for providing the as sured s ervice s to the current
20 20
ca se load
The facility has adequate specialist Availability of specialist doctor 2 OB/RR
ME C3.1 doctors as per service provision. on call Gynae, Obs and Anesthetist
Standard C4 The facility provides drugs and consumables required for assured services. 22 22
The departments have availability Availability of 2 OB/RR As per State EDL
ME C4.1 of adequate drugs at point of use Analgesics/Antipyretics/Anti
Inflammatory
Standard C5 The facility has equipment & instruments required for assured list of services. 12 22
Availability of equipment & Availability of functional 2 OB BP apparatus,
instruments for examinati on & Equipment &Instruments Thermometer,
monitoring of patients for examination & foetoscope, baby and
ME C5.1 Monitoring adult weighing scale,
Stethoscope ,
Glucometer
The facility has established All the measuring equipment/ 2 OB/ RR BP apparatus, Weighing
procedure for internal and instrument are calibrated Machine etc. are
ME D1.2 external calibration of measuring calibrated
Equipment
Standard D2 The fa cility has de fined procedures for storage, inve ntory management and dis pensing of drugs in pharmacy and
18 18
patient care areas
There is established procedure f or There is established system of 2 SI/RR Stock level are daily
forecasting and indenting of drugs timely indenting of updated
and consumables consumables and drugs at Requisition are timely
ME D2.1 nursing station placed
There is a proc edure f or secure Narcotic and psychotropic 2 OB/SI Separate prescription for
storage of narc otic and drugs are identified and narcotic and
ME D2.8 stored in lock and key psychotropic drugs
psychotropic drugs
Standard D3 The fa cility has es ta blis hed Program for ma intenance and upkee p of the facility to provide safe, s ecure and
comfortable environment to s taff, patients a nd visitors . 32 36
Exterior of the facility building is Building is 2 OB
ME D3.1 maintained with landscaping in painted/whitewashed in
the open area uniform colour
The facility has established measure Ask female staff weather they 2 SI
ME D3.10 for safety and security of female staff feel secure at work place
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services norms 5 6
The facility has adequate Availability of running and 2 OB/SI
arrangement storage and supply potable water on 24*7 basis
ME D4.1. for portable water in all functional
areas
Standard D5 The facility ens ures availability of Diet as per nutritional requirement of the patients and cl ean Line n to al l
admitted patients. 17 18
The facility has provision of Appropriate diet as per 2 RR/SI
nutritional assessment of the nutritional requirement of the
ME D5.1 patients patients is prescribed by the
treating doctor
The facility provides diets Check for the adequacy and 2 OB/RR Check that all items fixed
according to nutritional frequency of diet as per in diet menu is provided
ME D5.2 requirements of the patients nutritional requirement to the patient
Check for the Quality of diet 2 PI/SI Ask patient & check the
provided record
Hospital has standard procedures for There is procedure of 2 RR/SI Normal, S emi-solid,
preparation, handling, storage and requisition of different type of Liquid diet, diet for
distribution of diets, as per diet from ward to kitchen diabetic patients, low salt
ME D5.3 requirement of patients and high protein diet etc.
The facility has adequate sets of Clean Linens are provided for 2 OB/RR
ME D 5.4. linen all occupied bed
Gown are provided to the 2 OB/RR
cases going for surgery or
delivery
Availability of Blankets, draw 1 OB/RR
sheet, pillow with pillow cover
and mackintosh
The facility has standard procedures There is system to check the 2 SI/RR
for handling , collection, cleanliness and quantity of the
ME D5.6. transportation and washing of linen linen received from laundry
Role s & Re sponsibil itie s of administra tive and clinical s taff are determined as per govt. re gulations a nd standards
Standard D9 8 8
operating procedures.
The facility has established job Staff is aware of their role and 2 SI
ME D9.1 description as per govt guidelines responsibilities
The facility has a established There is procedure to ensure 2 RR/SI Check for system for
procedure for duty roster and that staff is available on duty recording time of
deputation to different as per duty roster reporting and relieving
ME D9.2 departments (Attendance register/
Biometrics etc.)
Standard E2 The facility has defined and established procedures for clinical assessment and reassessment of the patients. 16 16
There is established procedure f or Initial assessment's of all 2 RR/SI The assessment criteria
initial assessment of patients admitted patient done as per for different clinical
standard protocols conditions are defined
ME E2.1 and measured in
assessment sheet
Initial assessment is 2 RR
documented preferably within
2 hours
There is established procedure f or There is fixed schedule for 2 RR/OB
ME E2.2 follow-up/ reassessment of assessment of stable patients
Patients
For critical patients admitted 2 RR/OB
in the ward there is provision
of reassessment as per need
Standard E3 The facility has defined and established procedures for continuity of care of patient and referral 16 16
The facility has established Facility has established 2 SI/RR
procedure for continuity of care procedure for handing over of
ME E3.1 during interdepartmental transfer patients from one department
to other department
Standard E4 The facility has defined and established procedures for nursing care 18 18
Procedure for identification of There is a process for 2 OB/SI Patient id band/ verbal
patients is established at the ensuring the identification confirmation/Bed no.
ME E4.1 facility before any clinical procedure etc.
Procedure for ensuring timely and Treatment chart are 2 RR Check for treatment
accurate nursing care as per maintained chart are updated and
treatment plan is established at the drugs given are marked.
ME E4.2 facility Co relate it with drugs
and doses prescribed.
Nursing records are maintained Nursing notes are maintained 2 RR/SI Check for nursing note
adequately register. Notes are
ME E4.4 adequately written
There is procedure f or periodic Patient's Vitals are 2 RR/SI Check for TPR chart, IO
monitoring of patients monitored and recorded chart, any other vital
ME E4.5 periodically required is monitored
The facility identifies high risk High risk patients are 2 OB/SI
ME E5.2 patients and ensure their care, as per identified and treatment given
their need on priority
Standard E6 T he facility follows standard treatment guide lines define d by s tate/Central government for prescribing the
gene ric drugs & their rational use. 8 8
The facility ensured that drugs are Check for BHT/case 2 RR
prescribed in generic name only sheet/case paper if drugs are
ME E6.1 prescribed under generic
name only
Standard E7 The facility has defined procedures for safe drug administration 22 22
There is process f or identif ying High alert drugs are identified 2 SI/OB AS applicable in the
ME E7.1 and cautious administration of in the department. department
high alert drugs
Maximum dose of high alert 2 SI/RR Value for maximum
drugs are defined and doses as per age, weight
communicated and diagnosis are
available with nursing
station and doctor
Check single dose vial are not 2 OB Check for any open
used for more than one dose single dose vial with left
over content intended to
be used later on
Standard E8 The facility has defined and established procedures for ma intaining, updating of patients’ clinical records and
their s torage 16 16
All the assessments, re- Day to day progress of 2 RR
assessment and investigations are patients is recorded in
ME E8.1 recorded and updated BHT/case sheet/case paper
All treatment plan Treatment plan, first orders 2 RR Treatment prescribed Inj
prescription/orders are recorded are written on BHT/case nursing records
ME E8.2 in the patient records. sheet/case paper
Procedures perf ormed are written Any procedure performed is 2 RR Dressing, mobilization
ME E8.4 on patients records written on case sheet etc.
Adequate form and formats are Standard Format for bed head 2 RR/OB Availability of formats for
available at point of use ticket/ Patient case sheet is Treatment Charts, TPR
ME E8.5 available as per state Chart , Intake Output
guidelines Chat Etc.
Register/records are maintained Registers and records are 2 RR General order book
as per guidelines maintained as per guidelines (GOB), report book,
Admission register, lab
register, Admission
sheet/ bed head ticket,
discharge slip, referral
slip, referral in/referral
ME E8.6 out register, OT register,
Diet register, Linen
register, Drug intend
register
Standard E9 The facility has defined and established procedures for discharge of patient. 20 20
Discharge is done after assessing Assessment is done before 2 SI/RR
ME E9.1 patient readiness discharging patient
Discharge is done by a 2 SI/RR
authorized doctor
Patient / attendants are 2 PI/SI
consulted before discharge
Case summary and f ollow-up Discharge summary is 2 RR/PI See for discharge
instructions are provided at time provided summary, referral slip
ME E9.2 provided.
of discharge
Discharge summary mentions 2 RR
adequately patients clinical
condition, treatment given
and follow up
Standard E10 The facility has defined and established procedures for Emergency Services and Disaster Management 4 4
The facility has disaster Staff is aware of disaster plan 2 SI/RR
ME E10.3 management plan in place
Roles and responsibilities of 2 SI/RR
the staff in disaster are
defined
Standard E11 The facility has defined and established procedures of diagnostic services 2 4
There are established procedures Container is labelled properly 2 OB
ME E11.1 for Pre-testing A ctivities after the sample collection
Standard E12 The facility has defined and established procedures for Blood Bank/Storage Management and Transfusion. 12 12
There is established procedure f or Consent is taken before 2 RR
ME E12.5 transfusion of blood transfusion
Patient's identification is 2 SI/OB
verified before transfusion
Standard E13 The facility has established procedures for Anaesthetic Services 2 2
The facility has established Pre anaesthesia check up is 2 SI/RR
procedures f or Pre- anaestheti c conducted for elective /
ME E13.1 Check up and maintenance of Planned surgeries
records
Standard E15 The facility has defined and established procedures for end of life care and death 12 14
Death of admitted patient is Facility has a standard 2 SI
adequately recorded and procedure to decent
ME E15.1 communicated communication of death to
relatives
2 OB/RR
Standard E18 The facility has established procedures for postnatal care as per guidelines 14 14
Post partum Care is prov ided to Post Partum Care of New-born 2 SI/RR Maintaining hand
the mothers hygiene, keeps the baby
wrapped (maintains
temperature), Checks
weight, temperature,
ME E18.1 respiration, heart rate,
colour of skin and cord
stump
The facility ensures adequate stay 48 Hour Stay of mothers and 2 SI/RR
of mother and new-born in a safe new born after delivery
ME E18.2 environment as per standard
Protocols.
There is an established procedure Counselling provided for Post 2 PI/SI Nutrition ,Contraception
for Post partum counselling of partum care ,Breastfeeding ,Registrati
mother on of Birth ,IFA
ME E18.3 Supplement ,Danger
Signs.
There is established procedure f or Counselling is done before 2 RR/PI Danger Sign for Mother:
discharge and follow up of mother discharge, Patient is explained Bleeding, Pain abdomen,
and new-born. about follow up visits Severe Headache, Visual
disturbance, Breathing
difficulties, Fever and
Chills, Difficulty in
Urination, Foul smelling
discharge. Danger sign
for Baby: Fast & difficult
breathing, Fever,
ME E18.5 Unusual Cold, Does not
accept feed, Less active
& yellow discoloration of
skin
Standard E19 The facility has established procedures for care of new born, infant and child as per guidelines 6 22
The facility provides immunization Zero dose vaccines are given 2 RR Check for records BCG,
servic es as per guidelines Hepatitis-B and OPV-0
ME E19.1 given to New-born
Triage, Assessment & Management Assessment Protocols are 2 SI/RR Airway, Breathing,
of new-borns having available Circulation, Coma,
emergency signs are done as per Convulsion, and
ME E19.2 guidelines Dehydration
There is Prov ision of Periodic There is a procedure for 2 SI/RR Hepatitis B, Tetanus
ME F1.4 Medical Check-up and immunization of the staff Toxoid etc.
immunization of staff
Periodic medical check-ups of 2 SI/RR
the staff
The facility has established Regular monitoring of 2 SI/RR Hand washing and
procedures f or regular monitoring infection control practices infection control audits
ME F1.5 of infection control practices done at periodic intervals
The facility has defined and Check if Doctors are aware of 2 SI/RR
ME F1.6 established antibiotic policy Hospital Antibiotic Policy
Standard F2 The facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 18 18
Hand washing f acilities are Availability of hand washing 2 OB FNBC guideline: Each unit
provided at point of use Facility at Point of Use should have at least 1
ME F2.1 wash basin for every 5
beds
The facility staff is trained in hand Adherence to 6 steps of Hand 2 SI/OB Ask for demonstration
washing practices and they adhere washing
ME F2.2 to standard hand washing
practices
Standard F3 The facility ensures standard practices and materials for Personal protection 8 8
The facility ensures adequate Clean gloves are available at 2 OB/SI
ME F3.1 personal protection Equipment as point of use
per requirements
Availability of Masks 2 OB/SI
The facility staff adheres to No reuse of disposable gloves, 2 OB/SI
standard personal protection Masks, caps and aprons.
ME F3.2
practices
Compliance to correct method 2 SI
of wearing and removing the
gloves
Standard F4 The facility has standard procedures for processing of equipment and instruments 18 18
The facility ensures standard Decontamination of 2 SI/OB Ask staff about how they
practices and materials for Procedure surfaces decontaminate work
decontamination and cleaning of benches
ME F4.1 instruments and procedures areas (Wiping with 0.5%
Chlorine solution)
Standard F6 The facility has defined and e stabli she d procedures for s egregation, collection, treatment and dis posal of Bio
Medical and hazardous Waste. 28 28
The facility Ensures segregation of Availability of colour coded 2 OB
Bio Medical Waste as per bins at point of waste
guidelines and 'on-site' generation
ME F6.1 management of waste is carried
out as per guidelines
2 OB
Availability of Non chlorinated
plastic colour coded plastic
bags
2 OB/SI
Segregation of Anatomical
and solied waste in Yellow Bin
2 OB
Segregation of infected plastic
waste in red bin
Display of work instructions 2 OB
for segregation and handling
of Biomedical waste
0
There is no mixing of 2
infectious and general waste
1
The facility ensures management Availability of functional hub OB See if it has been used or
ME F6.2 of sharps as per guidelines cutters 2 just lying idle
2
Availability of puncture proof
box
2 Should be available nears
the point of generation
like nursing station and
OB injection room
Availability of white Check for Puncture
translucent bins for waste proof, tamper proof and
Sharps 2 leak proof containers
OB
Availability of Blue bins for Check for Puncture proof
Galssware and leak proof boxes
2 with blue colored
marking
OB
Availability of post exposure 2
prophylaxis
Ask if available. Where it
is stored and who is in
OB/SI charge of that.
The facility ensures transportation Check bins are not overfilled 2 SI/OB
ME F6.3 and disposal of waste as per
guidelines
Transportation of bio medical 2 SI/OB
waste is done in close
container/trolley
Staff aware of mercury spill 2 SI
management
Standard G2 The facility has established system for patient and employee satisfaction 2 2
Patient satisfaction surv eys are Patient satisfaction survey 2 RR
ME G2.1 conducted at periodic intervals done on monthly basis
Standard G3 The facility have established internal and external quality assurance Programmes wherever it is critical to quality. 6 6
The facility has established There is system daily round by 2 SI/RR
internal quality assurance matron/hospital
programme in key departments superintendent/ Hospital
ME G3.1 Manager for monitoring of
services
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 6 6
The facility periodically defines its Quality objective for IPD are 2 RR/SI
quality objectives and key defined
ME G6.2 departments hav e their own
objec tives
Standard G7 The facility seeks continually improvement by practicing Quality method and tools. 12 12
The facility uses methods for PDCA 2
ME G7.1 quality improvement in services
5S 2 SI/OB
Mistake proofing 2 SI/OB
Six Sigma 2 SI/RR
The facility uses tools for quality Ant two Quality tools 2 SI/RR
ME G7.2 improvement in services
IPD Card
IPD Score 94.1341
Area of Concern wise Score
A Service Provision 100
B Patient Rights 96.3414634146342
C Inputs 89.5161290322581
D Support Services 93.4782608695652
E Clinical Services 90.7407407407407
F Infection Control 100
G Quality Management 100
H Outcome 100
ME A2.4 The F acility prov ides child health Screening of New born for 2 SI/RR
Services congenital Birth Defects
Standard A3 Facility Provides diagnostic Services 3 4
ME A3.1 The F acility prov ides Radiology Functional linkage for USG and 1 SI/OB In house/Parent hospital/
Services X- ray services Outsourced
ME A3.2 The F acility Prov ides Laboratory NBSU has Linkage for laboratory 2 SI/OB 24x7 linkage with outside
Services investigations laboratory for critical tests like
Blood Count, Platelets, Plasma
glucose, Serum creatinine,
Blood count, Platelet, C
reactive protein, Prothrombin
time,etc.
ME B1.2 The facility display s the serv ices Entitlements under J SSK displayed 2 OB
and entitlements available in its
departments
Information about Nurse on duty 2 OB
is display ed and updated
Contact information in respect of 2 OB
NBSU ref erral services are
displayed
ME B1.5 Patients & visitors are sensitised Display of information for 2 OB Display of pictorial
and educated through education of mother /relatives information/ chart regarding
appropriate IEC / BCC approaches expression of milk/ techniques
for assisted feeding , KMC,
immunization, complimentary
feeding etc.
ME B4.4 Inf ormation about the treatment NBSU has a system in place to 2 PI
is shared w ith patients or involve new- born relatives in
attendants, regularly decision making of new-born
treatment
Standard B5 Facility ensures that there are no financial barrier to access and that there is financial protection given from cost of hospital services. 18 18
ME B5.1 The facility prov ides cashless Availability of Free diagnostics 2 PI/SI Provision of diagnostics in
services to pregnant women, empanelled Government or
mothers and neonates as per Private diagnostic centre
prevalent government schemes under CMCHIS.
ME B5.2 The facility ensures that drugs Check that new-born parents & 2 PI/SI
prescribed are available at attendant's have not spent money
Pharmacy and wards on purchasing drugs and
consumables from outside.
ME B5.3 It is ensured that fac ilities for the Check that new-born parents & 2 PI/SI Provision of diagnostics in
prescribed investigations are attendants have not spent money empanelled Government or
available at the facility on diagnostics from outside. Private diagnostic centre
under CMCHIS.
ME C1.5 The facility has inf rastructure for Availability of functional Intercom 2 OB
intramural and extramural Services & Telephone
communication Services/CUG Services
ME C1.7 The facility and departments are NBSU is easily accessible from 2 OB
planned to ensure structure labour room, maternity ward and
follows the function/processes OT
(Structure commensurate with
the function of the hospital)
Standard C2 The facility ensures the physical safety including Fire safety of the infrastructure. 20 20
ME C2.1 The facility ensures the seismic Non structural components are 2 OB Check for fixtures and
safety of the infrastructure properly secured furniture like cupboards,
cabinets, and heavy
equipment , hanging objects
are properly fastened and
secured
ME C2.2 The facility ensures safety of NBSU does not have temporary 2 OB Switch Boards other electrical
electrical establishment connections and loosely hanging installations are intact
wires
2 OB/RR 50% 0f each should be 5amp
and 50% should be 15 amp to
handle equipment
10 electrilal outlets are available
with each warmer in NBSU
NBSU has earthling system 2 OB/RR Dedicated earthling pit
available system available
ME C2.3 Phy sical condition of building is Floors of the NBS U are non 2 OB
safe f or providing new- born care slippery and even
ME C2.6. The facility has a system of Check for staff competencies for 2 SI/RR
periodic training of staff and operating fire extinguisher and
conducts mock drills regularly for what to do in case of fire
fire and other disaster situation
Standard C3 Facility has the appropriate number of staff with the correct skill mix required for providing the assured services to the current case load 20 20
ME C3.1 The facility has adequate Availability of On call 2 OB/RR
specialist doctors as per serv ice Paediatrician/trained FIMNCI MO.
provision
ME C3.3 The facility has adequate nursing Availability of one Nursing staff per 2 OB/RR/SI
staff as per servic e provision and shift
work load
ME C3.6 The staff has been provided Facility based New Born Care 2 SI/RR To all Medical Officers and
required training / skill sets (FBNC) training Nursing Staff posted at NBSU
ME C4.2 The department has adequate Availability of dressings material 2 OB/RR Gauze piece and cotton swabs,
consumables at point of use and diapers Diapers,
Availability of syringes and IV 2 OB/RR Neoflon 24 G , micro drip set
Sets /tubes with &without burette, BT set,
Suction catheter, PT tube,
feeding tube
Standard C5 Facility has equipment & instruments required for assured list of services. 8 10
ME C5.1 Availability of equipment & Av ailability of f unctional 2 OB Thermometer, Weighing
instruments for ex amination & Equipment &Instruments for scale, pulse oxy meter2,
monitoring of patients examination & Monitoring Multipara metre. Stethoscope
ME C5.4 Availability of equipment and Functional Critical care Equipment 2 OB Infusion pumps, Oxygen
instruments for resuscitation of cylinder/Oxygen concentrator,
patients and for providing oxygen hood,etc
intensive and critical care to
patients
ME C5.7 The Department has furniture Availability of Fixtures 2 OB Electrical panel with each unit,
and fixtures as per load and X ray view box.
service provision
Availability of furniture 0 OB Cupboard, nursing counter,
table for preparation of
medicines, chair, furniture at
breast feeding room.
Standard D2 The facility has defined procedures for storage, inventory management and dispensing of drugs in pharmacy and new-born care areas 18 18
ME D2.1 There is established procedure There is established system of 2 SI/RR Stock level are daily updated
for forecasting and indenting of timely indenting of consumables Requisition are timely placed
drugs and consumables and drugs at nursing station
ME D2.6 There is a procedure for periodically There is procedure for replenishing 2 SI/RR
replenishing the drugs in new-born Emergency drug tray.
care areas
There is no stock out of drugs 2 OB/SI
ME D2.7 There is process for storage of Temperature of refrigerators are 2 OB/RR Check for temperature charts
vac cines and other drugs, kept as per storage requirement are maintained and updated
requiring controlled temperature and records are maintained periodically
The fa cility has es tablis hed Program for ma intenance and upkee p of the facility to provide safe, s ecure and
Standard D3 36 36
ME D3.2 Hospital infrastructure is
comfortable environment to staff,
Check for there is no seepage , 2
patients
OB
and visitors .
adequately maintained Cracks, chipping of plaster
Window panes , doors and other 2 OB
fixtures are intact
Patients beds are intact and 2 OB
painted
Mattresses are intact and clean 2 OB
ME D3.3. Patient care areas are clean and Floors, walls, roof, roof tops, sinks 2 OB All area are clean with no
hygienic new-born care and circulation dirt,grease,littering and
areas are Clean cobwebs
Surface of furniture and fixtures 2 OB
are clean
ME D3.4 The facility has policy of removal No condemned/Junk material in 2 OB
of condemned junk material the NBSU
NBSU has procedure to check the 2 SI/RR Each equipment used should
temperature of radiant have servo controlled devices
warmer ,phototherapy units, etc. for heat control with cut off to
limit increase in temperature
of radiant warmers beyond a
certain temperature or
warning mechanism for
sounding alert/alarm when
temp increases beyond certain
limits
NBSU has system to control the 2 SI/RR Background sound should not
sound producing activities and be more than 45 db and peak
gadgets (like telephone sounds, intensity should not be more
staff area and equipment) than 80db.
ME D3.9 The facility has a security sy stem New born identification band are 2 OB/RR
in place at patients care area used and foot prints of babies are
taken.
The facility ens ures availability of Diet as per nutritional requirement of the patients and cl ean linen to all admi tted
Standard D5 10 10
ME D5.2 The facility prov ides diet Check for the adequacy and
patients.
2 OB/RR
according to nutritional frequency of feed as per
requirements of the patients nutritional requirement
ME D5.3 Hospital has standard procedures for Facility to prepare f eeds is 2 RR/SI
preparation, handling, storage and available near NBSU.
distribution of diets, as per
requirement of patients
ME D5.4 The facility has adequate sets of NBSU has facility to provide 2 OB/RR
linen av ailable. sufficient and clean linen for each
patient
ME D5.5. The facility has established Linen is changed every day and 2 OB/RR
procedures for changing of linen whenever it get soiled
in new- born care areas
ME D5.6. The facility has standard procedures There is a system to check the 2 SI/RR
for handling , collection, cleanliness and Quantity of the
transportation and washing of linen linen received from laundry
Standard D9 Role s & Responsibilities of adminis tra tive and clinical s taff are determine d as per govt. re gulations and standards
6 6
ME D9.1 The facility has established job
operating procedures
The Staff is aware of their role 2 SI .
description as per govt guidelines and responsibilities
ME D9.2 The facility has a established There is a procedure to ensure 2 RR/SI Check for system for recording
procedure for duty roster and that staff is available on duty as time of reporting and relieving
deputation to different per duty roster (Attendance register/
departments Biometrics etc.)
ME D9.3 The facility ensures the Doctor, nursing staff and support 2 OB
adherence to dress code as staff adhere to their respective
mandated by its administration / dress code
the health department
ME E1.3 There is a established procedure Admission criteria for NBSU are 2 SI/RR
for admission of patients defined & followed
ME E2.2 There is established procedure There is fixed schedule for periodic 2 RR/OB
for follow-up/ reassessment of assessment of new-born's
Patients
Standard E3 The facility has defined and established procedures for continuity of care of patient and referral 12 12
ME E3.1 The facility has established There is a procedure of taking 2 RR/SI Check continuity of care is
procedure for continuity of care over of new born from labour maintained while
during interdepartmental transfer Room OT/ Ward to NBSU transferring/ handover the
new-born
ME E3.2 The facility provides appropriate New- born referred with referral 2 RR/SI
referral linkages to the slip
patients/Services for transfer to
other/higher facilities to assure the
continuity of care.
ME E4.5 There is procedure for periodic Vitals of new-borns are 2 RR/SI Check for TPR chart,
monitoring of patients monitored and recorded Phototherapy chart, any other
periodically vital are monitored and
recorded.
Standard E6 The facility follows sta ndard treatment guideline s de fined by state/Ce ntral government for pres cribing the generic 8 8
ME E6.1 Check for BHT if drugsdrugs
The facility ensures that drugs are are & their rational
2 use .
RR
prescribed in generic name only prescribed under the generic
name only
ME E6.2 There is procedure of rational use of Check for that relevant Standard 2 RR
drugs treatment guideline are available
at point of use
Check staff is aware of the drug 2 SI/RR
regime and doses as per STG
ME E7.2 Medication orders are written There is process to ensure that 2 SI/RR A system of independent
legibly and adequately right doses of high alert drugs are double check before
only given administration, Error prone
medical abbreviations are
avoided
ME E7.3 There is a procedure to check Drugs are check ed for ex piry 2 OB/SI
drug before administration/ and other inconsistency before
dispensing administration
Check single dose vial are not used 2 OB Check for any open single dose
for more than one dose vial with left over content
intended to be used later on
Drip rate and volume are 2 SI/RR Check the nursing staff how
calculated and monitored they calculate Infusion and
monitor it
Administration of medicines is 2 SI/OB
done after ensuring right patient,
right drugs , right dose, right route,
right time
Standard E8 The facility has defined and established procedures for maintaining, updating of patients’ clinical records and their storage 16 16
ME E8.1 All the assessments, re- New- born progress is recorded as 2 RR
assessment and inv estigations are per defined assessment schedule
recorded and updated
ME E8.2 All treatment plan Treatment plan are written on BHT 2 RR
prescription/orders are recorded and all drugs are written legibly in
in the new-born records. case sheet.
ME E8.3 Care provided to each new- born's Maintenance of treatment 2 RR Treatment given is recorded in
recorded in the new-born records chart/treatment registers the treatment chat
ME E8.4 Procedures perf ormed are Procedure performed are recorded 2 RR Mobilization, resuscitation etc.
written on patients rec ords in BHT
ME E8.5 Adequate forms and formats are Standard Formats are available 2 RR/OB Availability of formats for
available at point of use Treatment Charts, TPR Chart ,
Intake Output Chart,
Community follow up card,
BHT, continuation sheet,
Discharge card Etc.
ME E8.6 Register/records are maintained Registers and records are 2 RR General order book (GOB),
as per guidelines maintained as per guidelines report book, Admission
register, lab register,
Admission sheet/ bed head
ticket, discharge slip, referral
slip, referral in/referral out
register, OT register, Diet
register, Linen register, Drug
intend register
ME E9.3 Counselling services are prov ided Counselling of mother before 2 PI/SI For care of new born and
as during discharges wherev er discharge breastfeeding, treatment and
required follow up counselling
Standard E10 The facility has defined and established procedures for Emergency Services and Disaster Management 20 20
ME E10.1 There is procedure for receiving Triaging of new born as per 2 SI/RR
and triage of patients guidelines
ME E10.3 The facility has disaster Staff is aware of disaster plan 2 SI/RR
management plan in place
ME E10.4 The facility ensures adequate and There is a System for coordination 2 SI/RR
timely availability of ambulances with 108/Neonatal Ambulance
services and mobilisation of
resources, as per requirement
Standard E12 The facility has defined and established procedures for Blood Bank/Storage Management and Transfusion. 12 12
ME E12.5 There is established procedure Consent is taken before 2 RR
for transfusion of blood transfusion
Patient's identification is verified 2 SI/OB
before transfusion
Blood is kept at optimum 2 RR
temperature before transfusion
Standard E15 The facility has defined and established procedures for end of life care and death 16 16
ME E15.1 Death of admitted patient is F acility has a standard 2 SI
adequately recorded and procedure which respects
communicated sensitivities & sentiments to
communicate death to relatives
ME E15.3 The facility has standard operating Patients Relatives are informed 2 SI/RR
procedure for end of life support clearly about the deterioration in
health condition of Patients
Standard E19 The facility has established procedures for care of new born, infant and child as per guidelines 4 4
ME E19.3 Management of Low birth weight Adherence to clinical protocol 2 SI/RR Competence testing
new- born's is done as per
guidelines
ME F1.6 The facility has defined and Check if Doctors are aware of 2 SI/RR
established antibiotic policy Hospital Antibiotic Policy
Standard F2 The facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 24 24
ME F2.1 Hand washing facilities are Availability of hand washing 2 OB FNBC guideline: Each unit
provided at point of use Facility at Point of Use should have at least 1 wash
basin for every 5 beds
Availability of running Water 2 OB/SI Open the tap. Ask the Staff,
water is available 24*7
Availability of antiseptic soap with 2 OB/SI Check for availability/ Ask staff
soap dish/ liquid antiseptic with if the supply is adequate and
dispenser. uninterrupted
ME F2.2 The facility staff is trained in Adherence to 6 steps of Hand 2 SI/OB Ask for demonstration
correct hand washing practices washing
and they adhere to standard hand
washing practices
Standard F3 The facility ensures standard practices and materials for Personal protection 14 14
ME F3.1 The facility ensures adequate Clean gloves are available at point 2 OB/SI Hand washing between each
personal protection Equipment as of use new-born & change of gloves
per requirements
Availability of Mask 2 OB/SI
Availability of gown/ Apron 2 OB/SI Staff and visitors
Availability of shoe cover 2 OB/SI Staff and visitors
Availability of Caps 2 OB/SI Staff and visitors
ME F3.2 The facility staff adheres to No reuse of disposable gloves, 2 OB/SI
standard personal protection masks, caps and aprons.
practices
Compliance to correct method of 2 SI
wearing and removing the gloves
Standard F4 The facility has standard procedures for processing of equipment and instruments 26 26
ME F4.1 The facility ensures standard Cleaning & Decontamination of 2 SI/OB Cleaning of Radiant warmers
practices and materials for new-born care Units and Bassinets with detergent
decontamination and cleaning of and water
instruments and procedure areas
ME F4.2 The facility ensures standard Equipment and instruments are 2 OB/SI Autoclaving/HLD/Chemical
practices and materials for sterilized after each use as per Sterilization
disinfection and sterilization of requirement
instruments and equipment
ME F5.3 The facility ensures standard Staff is trained for spill 2 SI/OB
practices are followed for the management
cleaning and disinfection of new-
born care areas
ME F5.4 The facility ensures segregation Isolation and barrier nursing 2 OB/SI
infectious patients procedure are followed for septic
cases
ME F5.5 The facility ensures air quality of high NBSU has system to maintain 2 OB Ventilation can be provided in
risk area ventilation and its environment two ways: exhaust only and
should be dust free supply-and-exhaust. Exhaust
fans pull stale air out of the
unit while drawing fresh air in
through cracks, windows or
fresh air intakes. Exhaust-only
ventilation is a good choice for
units that do not have existing
ductwork to distribute heated
or cooled air
Standard F6 Facility has defined and es tablis he d proce dures for s egregation, collection, treatment a nd dispos al of Bio Me dical and
28 28
ME F6.1 ha zardous Waste.
Facility Ensures segregation of Bio Availability of colour coded bins at 2 OB
Medical Waste as per guidelines point of waste generation
2 OB
Availability of Non chlorinated
plastic colour coded plastic bags
Segregation of Anatomical and 2 OB/SI
solied waste in Yellow Bin
Segregation of infected plastic 2 OB
waste in red bin
Display of work instructions for 2 OB
segregation and handling of
Biomedical waste
There is no mixing of infectious 2
and general waste
ME F6.2 Facility ensures management of Availability of functional Hub 2 OB See if it has been used or just
sharps as per guidelines cutters lying idle
Availability of puncture proof box 2 OB
Should be available nears the
point of generation like
nursing station and injection
room
Availability of white translucent 2 OB Check for Puncture proof,
bins for waste Sharps tamper proof and leak proof
containers
Availability of Blue bins for 2 SI Check for Puncture proof and
Galssware leak proof boxes with blue
colored marking
Availability of post exposure 2
prophylaxis Ask if available. Where it is
stored and who is in charge of
OB/SI that.
ME F6.3 Facility ensures transportation Check bins are not overfilled 2 SI/OB
and disposal of w aste as per
guidelines
Transportation of bio medical 2 SI/OB
waste is done in close
container/trolley
Staff aware of mercury spill 2 SI
management
Area of Concern - G Quality Management 76 76
Standard G3 The facility have established internal and external quality assurance Programmes wherever it is critical to quality. 6 6
ME G3.1 The facility has established There is system daily round by 2 SI/RR
internal quality assurance Paediatrician/matron/ hospital in
programme in the departments charge for monitoring of services
Standard G4
T he facil ity has e stabli she d, documented implemente d and maintained Standard Operating Procedures for all key
42 42
process es.
ME G4.1 Departmental standard operating Standard operating procedure for 2 RR
procedures are available department has been prepared
and approved
ME G4.3 Staff is trained and aware of the Check if staff are aware of relevant 2 SI/RR
procedures written in SOPs part of SOPs
ME G4.4 Work instructions are displayed at Work instruction/clinical protocols 2 OB STP for phototherapy, Grading
Point of use are displayed and management of
hypothermia, Expression of
milk\, Monitoring of babies
receiving I/V, Precaution for
phototherapy, Management of
Hypoglycaemia, housekeeping
protocols, Administration of
commonly used drugs,
assessment of neonatal sepsis,
Assessment of J aundice,
Temperature maintenance
etc.
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and prescription audit 10 10
ME G5.1 The facility conducts periodic Internal assessment is done at 2 RR/SI
internal assessment periodic interval
ME G5.2 The facility conducts the periodic There is a procedure to conduct 2 RR/SI
prescription/ medical/death New born Death audit
audits
ME G5.3 The facility ensures non Non Compliance are enumerated 2 RR/SI
compliances are enumerated and and recorded
recorded adequately
ME G5.4 Action plan is made on the gaps Action plan is prepared 2 RR/SI
found in the assessment / audit
process
ME G5.5 Corrective and preventive actions Corrective and preventive action 2 RR/SI
are taken to address issues, taken
observ ed in the assessment &
audit
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 6 6
ME G6.2 The facility periodically defines its Quality objective for NBSU are 2 RR/SI
quality objectiv es and k ey defined
departments hav e their own
objectives
ME G6.3 Quality policy and objectives are Check if staff is aware of quality 2 SI
disseminated and staff is aware of policy and objectives
that
ME G6.4 Progress towards quality Quality objectives are monitored 2 SI/RR
objectives is monitored and reviewed periodically
periodically
Standard G7 Facility seeks continually improvement by practicing Quality method and tools.
12 12
ME G7.1 Facility uses method for quality PDCA 2 SI/RR
improv ement in serv ices
5S 2 SI/OB
Process Mapping 2 SI/OB
Any other method of QA 2 SI/RR
ME G7.2 Facility uses tools for quality Any 2 basic tools of Quality 2 SI/RR
improv ement in serv ices
Pareto / Prioritization 2 SI/RR
Area of Concern - H Outcome 32 32
Standard H1 The facility measures Productivity Indicators and ensures compliance with State/National benchmarks 8 8
ME H1.1 Facility measures productivity Bed Occupancy Rate 2 RR
Indicators on monthly basis
ME H1.2 The Facility measures equity Proportion of female babies 2 RR
indicators periodically admitted
Male: Female LAMA ratio 2 RR
Proportion of BPL Patients 2 RR
Standard H2 The facility measures Efficiency Indicators and ensure to reach State/National Benchmark 12 12
ME H2.1 Facility measures efficiency Proportion of low birth weight 2 RR No. of low birth weight babies
Indicators on monthly basis babies (< 2500 gm but not < 1800 gm)
No of New-born Resuscitated 2 RR
Standard H4 The facility measures Service Quality Indicators and endeavours to reach State/National benchmark 2 2
ME H4.1 Facility measures Service Quality LAMA Rate 2 RR
Indicators on monthly basis
ME A1.3 The facility provides Obstetrics & Availability of Gynaecology 2 SI/OB D & E, LSCS
Gynaecology Services procedures
ME A1.9 Services are available for the time OT Services are available 24X7 2 SI/RR
period as mandated
ME A1.10 The facility provides Accident & OT services are available for 2 SI/OB
Emergency Services emergency cases.
Standard A2 Facility provides RMNCHA Services 10 10
ME A2.1 The facility provides Reproductive Availability of Post partum 2 SI/OB Tubal ligation
health Services sterilization services
Availability of Abortion services. 2 SI/OB
Standard B2 Services are delivered in a manner that is sensitive to gender, religious and cultural needs, and there are no barrier on account of
6 6
physical, economic,2cultural or social status.
ME B2.1 Services are provided in manner
Availability of female staff if a male OB/SI Availability of female staff in pre
that are sensitive to gender doctor examination/ conduct and post operative room
surgery of a female patient
ME B2.3 Access to facility is provided Availability of Wheel chair or 2 OB
without any physical barrier & stretcher for easy Access to the OT
and friendly to people with
disabilities
Standard B3 Facility maintains the privacy, confidentiality & Dignity of patient and related information. 10 10
ME B3.1 Adequate visual privacy is Availability of screen between OT 2 OB
provided at every point of care table
Patients are properly 2 OB
draped/covered before and after
procedure.
ME B3.2 Confidentiality of patients records Patient Records are kept at secure 2 SI/OB
and clinical information is place beyond access to general
maintained staff/visitors
ME B3.4 The facility ensures privacy and Privacy and Confidentiality of HIV 2 SI/OB
confidentiality to every patient, cases
especially of those conditions
having social stigma, and also
safeguards vulnerable groups
Standard B5 Facility ensures that there are no financial barrier to access and that there is financial protection given from cost of hospital
10 10
services.
ME B5.1 The facility provides cashless All surgical procedures are free of 2 PI/SI JSSK
services to pregnant women, cost for JSSK beneficiaries
mothers and neonates as per
prevalent government schemes
ME B5.3 It is ensured that facilities for the Check that patient/attendants 2 PI/SI Provision of diagnostics in
prescribed investigations are have not spent money on empanelled Government or Private
available at the facility Diagnostic from outside. diagnostic center under CMCHIS
ME B5.4 The facility provide free of cost Surgical services are free for BPL 2 PI/SI/RR
treatment to Below poverty line patients
patients without administrative
hassles
Standard C2 The facility ensures the physical safety including Fire safety of the infrastructure. 20 20
ME C2.1 The facility ensures the seismic Non structural components are 2 OB Check for fixtures and furniture like
safety of the infrastructure properly secured cupboards, cabinets, and heavy
equipment , hanging objects are
properly fastened and secured
ME C2.3 Physical condition of the buildings Floors of the OT are non slippery 2 OB
is safe for providing patient care and even
ME C2.5 The facility has adequate fire OT room has installed fire 2 OB
fighting Equipment Extinguisher that are capable of
fighting A,B,C Type of Fire
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 36 38
ME C3.1 The facility has adequate Availability of Obs & Gynae 2 OB/RR As per case load,
specialist doctors as per service Surgeon In-house/Outsourced or diverted
provision
Availability of trained surgeon for 0 OB/RR As per case load,
Minilap/ Laparoscopic/NSV In-house/Outsourced or diverted
Availability of anaesthetist 2 OB/RR As per case load,
In-house/Outsourced or diverted
ME C3.3 The facility has adequate nursing Availability of Nursing staff 2 OB/RR/SI As per patient load , at least two
staff as per service provision and
work load
ME C3.4 The facility has adequate Availability of OT 2 OB/SI Trained Staff
technicians/paramedics as per attendant/assistant
requirement
ME C3.6 The staff has been provided Advance Life support 2 SI/RR
required training / skill sets
OT Management 2 SI/RR
IMEP training. 2 SI/RR
Infection control and hand hygiene 2 SI/RR
Standard C5 The facility has equipment & instruments required for assured list of services. 36 40
ME C5.1 Availability of equipment & Availability of functional 2 OB BP apparatus, Thermometer, Pulse
instruments for examination & Equipment &Instruments for Oxy meter, Multipara meter , PV
monitoring of patients examination & Monitoring Set
ME C5.2 Availability of equipment & Availability of functional 2 OB LSCS Set, Cervical Biopsy Set, MVA
instruments for treatment instruments for Gynae and set, D&C Set, Defibrillator,
procedures, being undertaken in obstetrics Nebulizers
the facility
ME C5.4 Availability of equipment and Availability of functional 2 OB Ambu bag, Oxygen, Suction
instruments for resuscitation of Instruments for Resuscitation machine , laryngoscope, ET Tube,
patients and for providing defibrillator
intensive and critical care to
patients
ME C5.5 Availability of Equipment for Availability of equipment for 2 OB Crash cart/Drug trolley, instrument
Storage storage for drugs trolley, dressing trolley
ME C5.6 Availability of functional Availability of equipment for 2 OB Buckets for mopping, Separate
equipment and instruments for cleaning mops for patient care area and
support services circulation area duster, waste
trolley, Deck brush
ME D1.2 The facility has established All the measuring equipment/ 2 OB/ RR Boyles apparatus, cautery, BP
procedure for internal and instrument are calibrated apparatus, autoclave etc.
external calibration of measuring
Equipment
Standard D2 The facility has defined procedures for storage, inventory management and dispensing of drugs in pharmacy and patient care 20 24
ME D2.1 There is established procedure There is established system of 2areas SI/RR Stock level are daily updated
for forecasting and indenting of timely indenting of consumables Requisition are timely placed
drugs and consumables and drugs
ME D2.8 There is a procedure for secure Narcotic and psychotropic drugs 2 OB/SI
storage of narcotic and are kept in lock and key
psychotropic drugs
Anaesthetic agents are kept at 2 OB/SI
secured place
Standard D3 The facility has established Program for maintenance and upkeep of the facility to provide safe, secure and comfortable
36 36
ME D3.2 Hospital infrastructure is
environment to staff,
Interior of patient care areas are 2
patients
OB
and visitors.
adequately maintained plastered & painted
Check to ensure that there is no 2 OB
seepage , cracks, chipping of
plaster
ME D3.8 The facility ensures safe and Temperature is maintained and 2 SI/RR 20-250C, ICU has functional room
comfortable environment for record of same is kept thermometer and temperature is
patients and service providers regularly maintained
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services norms 8 12
ME D4.1 The facility has adequate Availability of 24x7 running and 2 OB/SI
arrangement storage and supply potable water
for potable water in all functional
areas
ME D4.2 The facility ensures adequate Availability of power back up in OT 0 OB/SI 2 tier backup with UPS
power backup in all patient care
areas as per load
Availability of UPS 0 OB/SI
Availability of Emergency light 2 OB/SI
ME D4.3 Critical areas of the facility ensures Availability of Centralized /local 2 OB
availability of oxygen, medical gases piped Oxygen, nitrous Oxide and
and vacuum supply vacuum supply
Standard D5 The facility ensures availability of Diet as per nutritional requirement of the patients and clean Linen to all admitted patients. 8 8
ME D5.4 The facility has adequate sets of OT has facility to provide sufficient 2 OB/RR Drape, draw sheet, cut sheet and
linen and clean linen for surgical patient gown
Standard D9 Roles & Responsibilities of administrative and clinical staff are determined as per govt. regulations and standards operating 8 8
ME D9.1 The facility has established job procedures.
Staff is aware of their roles and
2 SI
description as per govt guidelines responsibilities
ME D9.2 The facility has a established There is procedure to ensure that 2 RR/SI Check for system for recording
procedure for duty roster and staff is available on duty as per time of reporting and relieving
deputation to different duty roster (Attendance register/ Biometrics
departments etc.)
Standard E4 The facility has defined and established procedures for nursing care 10 10
ME E4.1 Procedure for identification of There is a process for ensuring the 2 OB/SI Patient id band/ Patient ID
patients is established at the identification before any clinical No./verbal confirmation etc.
facility procedure
ME E4.2 Procedure for ensuring timely and There is a process to ensue the 2 SI/RR Verbal orders are rechecked before
accurate nursing care as per accuracy of verbal/telephonic administration
treatment plan is established at the orders
facility
ME E4.3 There is established procedure of Patient hand over is given during 2 SI/RR
patient hand over, whenever staff the change in the shift
duty change happens
ME E4.5 There is procedure for periodic Patient Vitals are monitored and 2 RR/SI Check for use of multi parameter
monitoring of patients recorded periodically
Standard E5 Facility has a procedure to identify high risk and vulnerable patients. 4 4
ME E5.1 The facility identifies vulnerable Vulnerable patients are identified 2 OB/SI Check the measure taken to
patients and ensure their safe care and measures are taken to protect prevent new born theft, baby
them from any harm sweeping and baby fall
ME E5.2 The facility identifies high risk High risk patients are identified 2 OB/SI HIV, Infectious cases
patients and ensure their care, as and treatment given on priority
per their need
Standard E6 Facility follows standard treatment guidelines defined by state/Central government for prescribing the generic drugs & their
rational use. 6 6
ME E6.1 Facility ensured that drugs are Check for BHT if drugs are 2 RR
prescribed in generic name only prescribed under generic name
only
ME E6.2 There is procedure of rational use of Check staff is aware of the drug 2 SI/RR
drugs regime and doses as per STG
Maximum dose of high alert drugs 2 SI/RR Value for maximum doses as per
are defined and communicated age, weight and diagnosis are
available with nursing station and
doctor
ME E7.3 There is a procedure to check Drugs are checked for expiry 2 OB/SI Check for availability of magnifying
drug before administration/ and other inconsistency before glass.
dispensing administration
Check single dose vial are not used 2 OB Check for any open single dose vial
for more than one dose with left over content intended to
be used later on
Standard E8 Facility has defined and established procedures for maintaining, updating of patients’ clinical records and their storage 16 16
ME E8.1 All the assessments, re- Records of Monitoring/ 2 RR PAC, Intraoperative monitoring
assessment and investigations are Assessments are maintained
recorded and updated
ME E8.2 All treatment plan Treatment plan, first orders are 2 RR Treatment prescribed in nursing
prescription/orders are recorded written on BHT records
in the patient records.
ME E8.4 Procedures performed are Operative Notes are Recorded 2 RR Name of person in attendance
written on patients records during procedure, Pre and post
operative diagnosis, Procedures
carried out, length of procedures,
estimated blood loss, Fluid
administered, specimen removed,
complications etc.
ME E8.5 Adequate form and formats are Standard Formats available 2 RR/OB Consents, surgical safety check list
available at point of use
ME E8.6 Register/records are maintained Registers and records are 2 RR OT Register, Schedule, Infection
as per guidelines maintained as per guidelines control records, autoclaving
records etc.
ME E14.2 Facility has established Patient evaluation before surgery 2 RR/SI Vitals , Patients fasting status etc.
procedures for Preoperative care is done and recorded
ME E14.4 Facility has established Post operative monitoring is done 2 RR/SI Check for post operative operation
procedures for Post operative before discharging to ward ward is used and patients are not
care immediately shifted to wards after
surgery
Post operative notes and orders 2 RR/SI Post operative notes contains Vital
are recorded signs, Pain control, Rate and type
of IV fluids, Urine and
Gastrointestinal fluid output, other
medications and Laboratory
investigations
Standard E17 Facility has established procedures for Intranatal care as per guidelines 26 26
ME E17.2 There is an established procedure pre operative care 2 SI/RR Check for Haemoglobin level is
for assisted and C-section estimated , and arrangement of
deliveries per scope of services. Blood, IV line established,
Catheterization, Demonstration of
Antacids
Vitamin K 2 SI/RR
Care of Cord and Eyes 2 SI/RR
APGAR Score 2 SI/RR
New born Resuscitation 2 SI/RR
Standard E18 Facility has established procedures for postnatal care as per guidelines 6 6
ME E18.1 Post partum Care is Provided to Prevention of Hypothermia 2 SI/RR
Mother
Initiation of Breastfeeding with-in 1 2 PI/SI
Hour
ME E18.4 The facility has procedures for There is established criteria for 2 SI/RR
Stabilization/treatment/referral shifting new-born to NBSU/SNCU
of post natal complication
ME F1.3 Facility measures hospital There is procedure to report cases 2 SI/RR Patients are observed for any sign
associated infection rates of Hospital acquired infection and symptoms of HAI like fever,
purulent discharge from surgical
site .
ME F1.4 There is Provision of Periodic There is procedure for 2 SI/RR Hepatitis B, Tetanus Toxoid etc.
Medical Check-up's and immunization of the staff
immunization of staff
Periodic medical check-up of the 2 SI/RR
staff
ME F1.5 Facility has established Regular monitoring of infection 2 SI/RR Hand washing and infection control
procedures for regular monitoring control practices audits done at periodic intervals
of infection control practices
ME F1.6 Facility has defined and Check for Doctors are aware of 2 SI/RR
established antibiotic policy Hospital Antibiotic Policy
Standard F2 Facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 30 30
ME F2.1 Hand washing facilities are Availability of hand washing Facility 2 OB Check for availability of wash basin
provided at point of use at Point of Use near the point of use
Availability of running Water 2 OB/SI Open the tap. Ask the staff, water
is 24*7
Availability of antiseptic soap with 2 OB/SI Check for availability/ Ask staff if
soap dish/ liquid antiseptic with the supply is adequate and
dispenser. uninterrupted
Availability of Alcohol based Hand 2 OB/SI Check for availability/ Ask staff for
rub regular supply.
Display of Hand washing 2 OB Prominently displayed above the
Instruction at Point of Use hand washing facility , preferably in
Local language
ME F2.2 The Facility Staff is trained in Adherence to 6 steps of Hand 2 SI/OB Ask for demonstration
correct Hand washing practices washing
and they adhere to standard hand
washing practices
Standard F3 Facility ensures standard practices and materials for Personal protection 18 18
ME F3.1 Facility ensures adequate Clean gloves are available at point 2 OB/SI
personal protection equipment as of use
per requirements
Availability of Masks 2 OB/SI
Sterile gloves are available in OT 2 OB/SI
and Critical areas
Use of elbow length gloves for 2 OB/SI
obstetrical purpose
Availability of gown/ Apron 2 OB/SI
Availability of Caps 2 OB/SI
Personal protective kit for 2 OB/SI HIV kit
infectious patients
ME F3.2 Staff is adhere to standard No reuse of disposable gloves, 2 OB/SI
personal protection practices Masks, caps and aprons.
Compliance to correct method of 2 SI
wearing and removing the gloves
Standard F4 Facility has standard Procedures for processing of equipment and instruments 36 36
ME F4.1 Facility ensures standard practices Decontamination of operating 2 SI/OB Ask staff about how they
and materials for decontamination surfaces decontaminate the procedure
and cleaning of instruments and surface like OT Table,
procedures areas Stretcher/Trolleys etc.
(Wiping with 0.5% Chlorine
solution
High level Disinfection of 2 OB/SI Ask staff about method and time
instruments/equipment is done required for boiling/Chemical HLD
as per protocol
Sterility of autoclaved packs is 2 OB/SI Sterile packs are kept in clean, dust
maintained during storage free, moist free environment.
Standard F5 Physical layout and environmental control of the patient care areas ensures infection prevention 36 36
ME F5.1 Layout of the department is Facility layout ensures separation 2 OB Faculty layout ensures separation
conducive for the infection control of general traffic from patient of general traffic from patient
practices traffic traffic
ME F5.2 Facility ensures availability of Availability of disinfectant as per 2 OB/SI Chlorine solution, Gluteraldehye,
standard materials for cleaning and requirement carbolic acid
disinfection of patient care areas
Standard G3 Facility have established internal and external quality assurance programs wherever it is critical to quality. 6 6
ME G3.1 Facility has established internal There is system daily round by 2 SI/RR
quality assurance program at Surgeon/Matron/Hospital
relevant departments manager/ Hospital
Superintendent/for monitoring of
services
ME G3.3 Facility has established system for Departmental checklist are used 2 SI/RR
use of check lists in different for monitoring and quality
departments and services assurance
Standard G4 Facility has established, documented implemented and maintained Standard Operating Procedures for all key processes. 28 28
ME G4.1 Departmental standard operating Standard operating procedure for 2 RR
procedures are available department has been prepared
and approved
ME G4.3 Staff is trained and aware of the Check staff if aware of relevant 2 SI/RR
standard procedures written in part of SOPs
SOPs
ME G4.4 Work instructions are displayed at Work instruction/clinical protocols 2 OB Processing and sterilization of
Point of use are displayed equipment,
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and prescription audit 8 8
ME G5.1 The facility conducts periodic Internal assessment is done at 2 RR/SI
internal assessment periodic interval
ME G5.3 The facility ensures non Non Compliance are enumerated 2 RR/SI
compliances are enumerated and and recorded
recorded adequately
ME G5.4 Action plan is made on the gaps Action plan is prepared 2 RR/SI
found in the assessment / audit
process
ME G5.5 Corrective and preventive actions Corrective and preventive actions 2 RR/SI
are taken to address issues, are taken
observed in the assessment &
audit
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 6 6
ME G6.2 The facility periodically defines its Quality objective for OT are 2 RR/SI
quality objectives and key defined
departments have their own
objectives
ME G6.3 Quality policy and objectives are Check of staff is aware of quality 2 SI
disseminated and staff is aware of policy and objectives
that
ME G6.4 Progress towards quality Quality objectives are monitored 2 SI/RR
objectives is monitored and reviewed periodically
periodically
Standard G7 Facility seeks continually improvement by practicing Quality method and tools.
6 12
ME G7.1 Facility uses method for quality PDCA 0 SI/RR
improvement in services
5S 2 SI/OB
Process Mapping 2 SI/OB
Any other method of QA 0 SI/RR
ME G7.2 Facility uses tools for quality Any 2 basic tools of Quality 2 SI/RR
improvement in services
Pareto / Prioritization 0 SI/RR
Area of Concern - H Outcome 36 36
Standard H1 The facility measures Productivity Indicators and ensures compliance with State/National benchmarks 8 8
ME H1.1 Facility measures productivity C-Section Rate 2 RR
Indicators on monthly basis
Proportion of C-Sections done in 2 RR
night
Proportion of other emergency 2 RR
surgeries done in the night
No. of Major surgeries done per 1 2 RR
lakh population
Standard H2 The facility measures Efficiency Indicators and ensure to reach State/National Benchmark 10 10
ME H2.1 Facility measures efficiency Downtime of critical equipment 2 RR
Indicators on monthly basis
No of major surgeries per surgeon 2 RR
Standard H4 The facility measures Service Quality Indicators and endeavours to reach State/National benchmark 2 2
ME H4.1 Facility measures Service Quality Operation Cancellation rates 2 RR No. of cancelled operation*1000
Indicators on monthly basis /total operation done
Planned operations
cancelled due to any
reason like clinical,
non clinical (theatre),
or by patient
0
National Quality Assurance Standards for Taluka Hospital
Checklist for Laboratory 7
Re fere nce Measurable Element Checkpoint Complian As sess ment Means of Verification
No. ce Method Remarks
ME A3.2 The facility Provides All lab services are available in 2 SI/RR
Laboratory Services routine working hours
ME A4.3 The facility provides Availability of Skin S mear 2 SI/OB Linkage with DDL
services under National Examination
Leprosy Eradication
Programme as per
guidelines
Standard A6 Health services provided at the facility are appropriate to community needs. 2 2
Standard B2 Services are delivere d in a ma nner that is s ensitive to gende r, religious and cultural ne eds , and there are no
4 4
ba rrier on account of phys ical , e conomic, cultural or social status.
ME B2.1 S ervices are provided in Separate queue for female 2 OB
manner that are sensitive to patients at lab
gender
ME B2.3 Acc ess to facility is prov ided Check the availability of ramp 2 OB
without any phy sical barrier in lab building area /sample
& and f riendly to people collection area
with disabilities
Standard B3 The facility maintains privacy, confidentiality & dignity of patient, and ha s a sys tem for guarding patient rela te d
6 6
information.
ME B3.2 Confidentiality of patients Laboratory has a system to 2 SI/OB Laboratory staff do not discuss
records and clinic al ensure the confidentiality of the lab result and reports are
information is maintained the reports generated kept in secure place
Standard B4 The facility has defined and es tablis he d procedures for informing patients about the medical condition, and 4 4
involving them in treatment planning, and facilitates informed decision making
ME B4.1 There is established Informed Consent is taken 2 SI/RR Before testing for HIV patient is
procedures for taking before HIV testing, Biopsy informed the that test is
informed consent before and any other invasive voluntary and result will be
treatment and proc edures procedure disclosed to him/her only
Standard B5 Facility ensure s tha t there are no financial barri er to acces s and that there is financial protection given from cos t 10 10
of ca re.
ME B5.1 The facility provides Free Diagnostic tests for 2 PI/SI
cashless services to Pregnant women & Infant
pregnant women, mothers
and neonates as per
prevalent government
schemes
ME B5.2 The facility ensures that Check that patient has not 2 PI/SI
drugs prescribed are incurred expenditure on
available at Pharmacy and purchasing consumables from
wards outside.
ME B5.3 It is ensured that f acilities Check that patient party not 2 PI/SI Provision of diagnotics in
f or the prescribed incurred expenditure on empanalled Government or
investigations are available diagnostics from outside. Private diagnostics centres
at the facility under CMCHIS.
ME B5.4 The facility provide free of Tests are free of cost for BPL 2 PI/SI/RR
cost treatment to Below patients
Poverty Line( BPL) patients
without administrative
hassles
ME B5.5 The facility ensures timely All the inhouse lab tests and 2 PI/SI/RR
reimbursement of financial tests under CMCHIS are free
entitlements and
reimbursement to the
patients
ME C1.1 Departments have Laboratory space is adequate 2 OB Adequate area for sample
adequate space as per for carrying out activities collection, waiting, performing
patient or work load test, keeping equipment and
storage of drugs and records
Availability of functional 2 OB
toilets
Availability of drinking water 2 OB
near laboratory.
ME C 1.3 Departments have layout Demarcated sample collection 2 OB
and demarcated areas as area
per functions
Demarcated testing area 2 OB
Designated report writing area 2 OB
ME C 1.7 The facility and Unidirectional flow of services 2 OB Sample collection- Sample
departments are planned to processing- Analytical area-
ensure structure f ollows the reporting.
f unction/processes
(S tructure commensurate
with the f unction of the
hospital)
Standard C 2 The facility ensures the physical safety including Fire safety of the infrastructure. 20 20
ME C2.1 The facility ensures the Non structural components 2 OB Check for fixtures and furniture
seismic safety of the are properly secured like cupboards, cabinets, and
infrastructure heavy equipment , hanging
objects are properly fastened
and secured
ME C2.5. The facility has adequate Lab has installed fire 2 OB/RR
fire fighting Equipment Extinguishers to handle fire
ABC type
Check if expiry date for fire 2 OB/RR
extinguishers are displayed on
each extinguisher as well as
due date for next refilling is
clearly mentioned
ME C2.6. The facility has a sy stem of Check for staff competencies 2 SI/RR
periodic training of staff and for operating fire extinguisher
conduc ts mock drills and what to do in case of fire
regularly for fire and other
disaster situation
Standard C3 The facility has a dequate qualifie d and trained s taff, required for providing the as sured s ervice s to the current 16 16
ca se load
ME C3.4 The facility has adequate Availability of Lab. technicians 2 OB/RR Atleast 1 Lab technician
technicians/paramedics as
per requirement
ME C3.6. The staff has been prov ided Training on automated 2 SI/RR
required training / skill sets Diagnostic Equipment like
semi auto analyser
Standard C 4 Facility provides drugs and consumables required for assured list of services. 6 6
ME C4.2 The departments hav e Regular availability of supplies 2 OB/RR Clean slides, slide markers,
adequate consumables at for Laboratory gloves, transport medium, test
point of use tubes, vials, swabs, culture
bottles, sealing material etc.
Standard C5 The facility has equipment & instruments required for assured list of services. 16 18
ME D 1.1 The facility has established All equipment are covered 2 SI/RR Agency/ is identified for
system for maintenance of under the AMC including maintenance of the equipment
critical Equipment preventive maintenance
ME D1.2 The facility has established All the measuring equipment/ 2 OB/ RR
procedure f or internal and instrument are calibrated
external calibration of
measuring Equipment
Standard D2 The fa cility has de fined procedures for stora ge, inve ntory management and dis pensing of drugs in pharmacy and 16 16
patient care areas
ME D2.1 There is a established There is established system of 2 SI/RR Stock level are daily updated
procedure f or f orecasting timely indenting of Requisition are timely placed
and indenti ng of drugs and consumables and reagents
consumables
ME D3.8 The facility ensures safe and Temperature control and 2 SI/RR Fans/ Air
comfortable env ironment ventilation in the laboratory. conditioning/Heating/Exhaust/V
f or patients and serv ice entilators as per environment
prov iders condition and requirement
Standard D8 Facility is compliant with all statutory and regulatory requirement imposed by local, state or central government 2 2
Standard D9 Role s & Responsibilities of adminis tra tive and clinical s taff are determine d as per govt. re gulations and 6 6
s tandards operating procedures .
ME D9.1 The facility has established Staff is aw are of their role 2 SI
job description as per govt and responsibilities
guidelines
ME D9.2 The facility has a There is procedure to ensure 2 RR/SI Check for system of recording
established procedure f or that staff is available on duty time of reporting and relieving
duty roster and deputation as per duty roster (Attendance register/ Biometrics
to different departments etc.)
Standard E3 Facility has defined and established procedures for continuity of care of patient and referral 4 4
Standard E8 Facility has defined and established procedures for maintaining, updating of patients’ clinical records and their storage 9 10
ME E8.5 Adequate f orm and formats Standard Formats are 1 RR/OB Printed formats for requisition
are available at point of use available and reporting are available
ME E10.3 The facility has Disaster The staff is aware of Disaster 2 SI/RR
Management Plan in place Plan
Standard E11 The facility has defined and established procedures of diagnostic services 25 28
ME E11.1 There are established Requisitions of all laboratory 2 RR/OB Request form contains relevant
procedures for Pre-testing test are received on information: Name and
Activ ities designated and apparent identification number of patient,
forms. name of authorized requester,
type of primary sample,
examination requested, date
and time of primary sample
collection and date and time of
receipt of sample by laboratory,
Standard E22 Facility provides National health program as per operational/Clinical Guidelines 2 2
ME F1.5 F acility has established Regular monitoring of 2 SI/RR Hand washing and infection
procedures for regular infection control practices control audits are done at
monitoring of inf ection periodic intervals
control practices
Standard F2 Facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 20 20
ME F2.1 Hand w ashing facilities are Availability of hand washing 2 OB Check for availability of wash
prov ided at point of use Facility at Point of Use basin near the point of use
Availability of running Water 2 OB/SI Open the tap. Ask the Staff,
water is available 24*7
Availability of antiseptic soap 2 OB/SI Check for availability/ Ask staff if
with soap dish/ liquid the supply is adequate and
antiseptic with dispenser. uninterrupted
Display of Hand washing 2 OB Prominently displayed above
Instruction at Point of Use the hand washing facility ,
preferably in Local language
ME F2.2 S taff is trained and adhere Adherence to 6 steps of Hand 2 SI/OB Ask of demonstration
to standard hand washing washing
practices
Staff aware of when to hand 2 SI
wash
ME F2.3 F acility ensures standard Availability of Antiseptic 2 OB
practices and materials for Solutions
antisepsis
Proper cleaning of procedure 2 OB/SI before drawing blood,
site with antisepsis
Standard F3 Facility ensures standard practices and materials for Personal protection 8 8
Standard F4 Facility has standard Procedures for processing of equipment and instruments 12 12
ME F4.1 Facility ensures standard Decontamination of 2 SI/OB Ask staff about how they
practices and materials for Procedure surfaces decontaminate work benches
decontamination and clean ing (Wiping with 0.5% Chlorine
of instruments and solution)
procedures areas
Standard F5 Physical layout and environmental control of the patient care areas ensures infection prevention 16 16
ME F5.2 Facility ensures availability of Availability of disinf ectant as 2 OB/SI Chlorine solution,
standard material for cleaning per requirement Gluteraldehye, Carbolic acid(If
and disinfection of patient Gluteraldehyde-Check for its
care areas activation period.)
Standard F6 Facility has defined and established procedures for segregation, coll ection, trea tme nt and dis posal of Bio Medical 32 32
and hazardous Waste .
ME F6.1 F acility Ensures segregation Availability of colour coded 2 OB
of Bio Medical Waste as per bins at point of waste
guidelines generation
2 OB
Availability of Non chlorinated
plastic colour coded plastic
bags
2 OB/SI
Segregation of Anatomical
and solied waste in Yellow Bin
Segregation of inf ected plastic 2 OB
waste in red bin
Display of work instructions 2 OB
for segregation and handling
of Biomedical waste
There is no mixing of 2
infectious and general waste
ME F6.2 F acility ensures Availability of functional Hub 2 OB See if it has been used or just
management of sharps as cutters lying idle
per guidelines
Availability of puncture proof 2 OB
box
Should be available nears the
point of generation like nursing
station and injection room
Availability of white 2 OB Check for Puncture proof,
translucent bins for waste tamper proof and leak proof
Sharps containers
Availability of Blue bins for 2 OB Check for Puncture proof and
Galssware leak proof boxes with blue
colored marking
Availability of post exposure 2
prophylaxis Ask if available. Where it is
stored and who is in charge of
OB/SI that.
ME F6.3 F acility ensures Disinfection of liquid waste 2 SI/OB
transportation and disposal before disposal
of waste as per guidelines
Standard G2 Facility has established system for patient and employee satisfaction 2 2
ME G2.1 Patient Satisf action surv eys There is system to take feed 2 RR
are conducted at periodic back from clinician about
intervals quality of services
Standard G3 Facility have established internal and external quality assurance programs wherever it is critical to quality. 24 24
ME G4.4 W ork instructions are Work instruction/clinical 2 OB Work instruction for Internal
display ed at Point of use protocols are displayed Quality control,
Standard G5 The facility has established s ystem of periodic revie w as interna l a sse ssment , medical & de ath audit and 8 8
pre scription audit
ME G5.1 The facility conducts Internal assessment is done at 2 RR/SI
periodic internal periodic interval
assessment
ME G5.3 The facility ensures non Non Compliance are 2 RR/SI
compliances are enumerated and recorded
enumerated and recorded
adequately
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 6 6
Standard G7 Facility seeks continually improvement by practicing Quality method and tools. 14 14
ME H1.1 Facility measures productivity No. of HIV test done per 1000 2 RR
Indicators on monthly basis population
Standard H2 The facility measures Efficiency Indicators and ensure to reach State/National Benchmark 12 12
Standard H3 The facility measures Clinical Care & Safety Indicators and tries to reach State/National benchmark 8 8
H Outcome 100
ME B1.2 The facility displays the services Timing for taking X-ray and 2 OB
and entitlements av ailable in its collection of reports are displayed
departments outside the X-ray department
ME B1.4 User charges are displayed and User charges in r/o X-ray services 2 OB
communicated to patients are displayed at entrance
effectively
ME B1.6 Information is av ailable in local Signage's and information are 2 OB
language and easy to available in local language
understand
ME B1.8 The facility ensures access to Reports are provided to Patient in 2 OB
clinical records of patients to proper printed format
entitled personnel
Standard B2
Services a re delive red in a manner that is sensitive to ge nder, religious a nd cultural needs, and the re are no ba rrier on 4 4
account of phys ical, economic, cultural or s ocial status.
ME B2.1 S ervices are provided in manner Female attendant should 2 OB/SI
that are sensitive to gender accompany female patients during
radiological procedures
ME B2.3 Acc ess to facility is prov ided Check the availability of ramp in 2 OB
without any phy sical barrier & OPD/ X-ray room
and friendly to people with
disabilities
Standard B3 The facility maintains privacy, confidentiality & dignity of patient, and has a system for guarding patient related information. 8 8
ME B3.1 Adequate v isual privacy is X-ray department has provision of 2 OB
prov ided at every point of care privacy while taking X-ray.
ME B3.2 Confidentiality of patients Radiology has system to ensure 2 RR/SI Radiology staff do not
records and clinic al information the confidentiality of the reports discuss the X-Ray/USG
is maintained result outside. And reports
are kept in secure place
Standard B4 Facility ha s defined and e stabl ishe d procedures for informing patient a bout the ir me dical condition and involving them 2 2
ME B4.1 There is established procedures iForm
n treatement planning,
F for USG under PNDT and facili2ta tes informed
RR decis ion making.
for tak ing inf ormed consent maintained f or scan of pregnant
before treatment and woman
procedures
Facility ensure s tha t there are no financial barri er to acces s and that there is financial protection given from cos t of
Standard B5 8 8
hospita l services.
ME B5.1 The facility provides cashless Free radiology services for 2 PI/SI USG and X-ray
services to pregnant women, Pregnant women and infant
mothers and neonates as per
prevalent government schemes
ME B5.3 It is ensured that f acilities for Check that patient/attendant has 2 PI/SI
the prescribed investigations are not incurred expenditure on having
available at the facility Radiological Investigation(s) from
outside.
ME B5.4 The facility provide free of cost Tests are free of cost to BPL 2 PI/SI
treatment to Below poverty line patients
patients without administrative
hassles
ME B5.5 The facility ensures timely JS SK beneficiaries get free 2 PI/SI/RR All in-house tests and tests
reimbursement of financial investigations even f or the tests under Chief maisters
entitlements and not available at the facility comprehensive health
reimbursement to the patients insurance scheme are free
ME C1.3 Departments have layout and Unshielded opening for 2 OB Unshielded opening in X-
demarcated areas as per Ventilation and natural light has ray room shall be located
functions been provided in X-ray room as per above height of 2 m from
AERB safety code finished floor level outside
the X-ray room
ME C1.4 The facility has adequate Corridors are wide enough for 2 OB 2-3 meters
circulation area and open spaces movement of trolleys and
according to need and local law stretchers
Standard C2 The facility ensures the physical safety including Fire safety of the infrastructure. 18 20
ME C2.1 The facility ensures the seismic Non structural components are 2 OB Check for fixtures and
safety of the infrastructure properly secured f urniture like cupboards,
cabinets, and heavy
equipment , hanging
objects are properly
f astened and secured
ME C2.2 The facility ensures safety of X-ray - does not have temporary 2 OB S witch Boards other
electrical establishment connections and loosely hanging electrical installation are
wires intact
Stabilizer is provided for X-ray 2 OB
machine
ME C2.3 Physic al condition of the Floors of the Radiology 2 OB
buildings is safe for providing department are non slippery and
patient care even
ME C2.6. The facility has a system of Check for staff competencies for 2 SI/RR
periodic training of staff and operating fire extinguisher and
conduc ts mock drills regularly what to do in case of fire
for fire and other disaster
situation
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 10 10
ME C3.4 The facility has adequate Availability of Radiographer 2 SI/RR One radiographer
technicians/paramedics as per
requirement
ME C3.6 The staff has been prov ided Training on radiation safety 2 SI/RR
required training / skill sets
Training on infection control and 2 SI/RR
hand hygiene
Training on Bio Medical waste 2 SI/RR
Management
ME C3.7 The Staff is skilled as per job Radiographers are skilled to 2 SI/RR
desc ription operating equipment
Standard C4 Facility provides drugs and consumables required for assured list of services. 6 6
ME C4.2 The departments hav e adequate Availability Consumables 2 OB/RR X-ray films, Developer,
consumables at point of use F ixer, USG gel, printing
paper
Standard C5 The facility has equipment & instruments required for assured list of services. 14 16
ME C5.1 Av ailability of equipment & A vailability of func tional 2 OB TLD badges
instruments for examination & Equipment &Instruments for
monitoring of patients examination & Monitoring
ME C5.3 Av ailability of equipment & A vailability of f unctional X-ray 2 OB
instruments for diagnostic machines
procedures being undertak en in
the facility
ME C5.7 Departments have patient Availability of attachment/ 2 OB X-ray hangers, Bucky Stand
furniture and fixtures as per accessories
load and service prov ision
Availability of fixtures at lab 2 OB X-ray View box, Electrical
fixture for equipment
ME D1.2 The facility has established All the measuring equipment/ 0 OB/ RR
procedure f or internal and instrument are calibrated
external calibration of
measuring Equipment
Standard D2 T he facility has define d proce dures for s torage, inventory mana ge ment and dispens ing of drugs in pharmacy and 12 12
ME D2.1 There is established procedure There is established system ofpatient care
2 area
SI/RR
s S tock level are daily
for f orecasting and indenting timely indenting of X-ray films, updated
drugs and consumables fixer and developers etc. Requisition are timely
placed
ME D2.3 The facility ensures proper Fixers, developer and X-ray films/ 2 OB/RR
storage of drugs and consumables are kept away from
consumables water and sources of heat,
direct sunlight
ME D2.5 The facility has established Department maintains stock and 2 RR/SI
procedure f or inventory expenditure register of chemicals
management techniques and X-ray films
ME D3.8 The facility ensures safe and Protective apron and gloves are 2 OB/SI
comfortable environment f or being provided to relative of the
patients and service providers child patient who escort the child
for X-ray examination/
immobilisation support is provided
to children
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services norms 2 4
ME D4.1 The facility has adequate Availability of 24x7 running and 2 OB/SI
arrangement storage and supply potable water
for potable w ater in all
functional areas
Standard D9 Roles & Responsibilities of a dminis trative and clinical staff are determined as per govt. regul ations and standa rds 6 6
ME D9.1 The facility has established job The Staff is aw are of theiroperating
role procedure
2 SI s.
desc ription as per govt and responsibilities
guidelines
ME D9.2 The facility has a established There is procedure to ensure that 2 RR/SI Check for system for
procedure f or duty roster and the staff is available on duty as per recording time of reporting
deputation to diff erent duty roster and relieving (Attendance
departments register/ Biometrics etc.)
Standard E3 Facility has defined and established procedures for continuity of care of patient and referral 2 2
ME E3.2 Facility provides appropriate There is procedure for ref erral 2 RR/SI
referral linkages to the of patient for which services can
patients/Services for transfer to not be provided at the facility
other/higher facilities to assure
their continuity of care.
Standard E5 Facility has a procedure to identify high risk and vulnerable patients. 2 2
ME E5.1 The facility identifies vulnerable Women in reproductive age are 2 OB/SI/RR Notice in local language is
patients and ensure their safe care asked for pregnancy (LMP)before displayed at entrance of X-
X-ray ray department asking
every female to inform
radiographer/radiologist
whether she is likely to be
pregnant
Standard E8 Facility has defined and established procedures for maintaining, updating of patients’ clinical records and their storage 6 6
ME E8.5 Adequate f orm and formats are Standard Formats available 2 RR/OB Printed formats for
available at point of use requisition and reporting
are available
ME E8.6 Register/records are maintained Radiology records are labelled and 2 RR
as per guidelines indexed and maintained.
ME E8.7 The facility ensures safe and Radiology has adequate facility for 2 OB
adequate storage and retrieval storage of records
of medical records
Standard E10 The facility has defined and established procedures for Emergency Services and Disaster Management 6 6
ME E10.3 The facility has disaster Staff is aware of disaster plan 2 SI/RR
management plan in place
Role and responsibilities of staff in 2 SI/RR
disaster is defined
ME E10.5 There is procedure for handling Procedure for handling of MLC 2 SI/RR Requisition and reports are
medico legal cases marked with MLC and
reports are handed over to
authorize person
Standard E11 The facility has defined and established procedures of diagnostic services 24 24
ME E11.1 There are established Requisition of all X-ray examination 2 RR/OB Request form contain
procedures for Pre-testing is done in request form information: Name and
Activ ities identification number of
patient, Provisional
diagnosis, Indication for
the investigation, name of
authorized requester,
examination requested,
type of X-ray, date and
time of X-ray taken and
date and time of receipt of
X-ray from X-ray
department
ME F2.2 S taff is trained and adhere to Adherence to 6 steps of Hand 2 SI/OB Ask of demonstration
standard hand washing practices washing
ME F5.3 Facility ensures standard practices Staff is trained for spill 2 SI/RR
followed for cleaning and management
disinfection of patient care areas
Standard G3 Facility have established internal and external quality assurance programs wherever it is critical to quality. 4 4
ME G3.2 The facility has established TLD Badges are analysed at 2
external assurance programmes stipulated intervals
at relevant departments
SI/RR
ME G3.3 F acility has established system Departmental check list is used 2 SI/RR
for use of check lists in different f or monitoring and quality
departments and serv ices assurance
Standard G4 Facility has established, documented implemented and maintained Standard Operating Procedures for all key processes. 30 30
ME G4.1 Departmental standard Standard operating procedure for 2 RR
operating procedures are department has been prepared
available and approved
ME G4.3 S taff is trained and aware of the Check if staff is aware of relevant 2 SI/RR
standard procedures written in part of SOPs
S OPs
ME G4.4 W ork instructions are display ed Work Instructions are displayed for 2 OB F actor chart, radiation
at Point of use radiation safety safety, development for x-
ray films
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and prescription audit 8 8
ME G5.1 The facility conducts periodic Internal assessment is done at 2 RR/SI
internal assessment periodic interval
ME G5.3 The facility ensures non Non Compliance are enumerated 2 RR/SI
compliances are enumerated and recorded
and recorded adequately
ME G5.4 Action plan is made on the gaps Action plan is prepared 2 RR/SI
found in the assessment / audit
process
ME G5.5 Corrective and preventive Corrective and preventive action 2 RR/SI
actions are taken to address are taken
issues, observed in the
assessment & audit
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 6 6
ME G6.2 The facility periodically defines Quality objectives for Radiology are 2 RR/SI
its quality objectiv es and k ey defined
departments have their own
objectives
ME G6.3 Quality policy and objectiv es are Check of staff is aware of quality 2 SI
disseminated and staff is aware policy and objectives
of that
ME G6.4 Progress towards quality Quality objectives are monitored 2 SI/RR
objectives is monitored and reviewed periodically
periodically
Standard A4 Facility provides services as mandated in national Health Programs/ state scheme 10 10
ME A4.1 The facility provides serv ices under Availability of Drugs under NVBDCP 2 SI/OB Chloroquine, Primaquine, ACT
National Vector Borne Disease (Artemisinin Combination
Control Programme as per Therapy)- Linkage with DDHS
guidelines office for ACT
ME A4.2 The facility provides serv ices under Availability of Drugs under RNTCP 2 SI/OB
Revised National TB Control
Programme as per guidelines
ME B1.2 The facility displays the services and List of available drugs displayed at 2 OB
Pharmacy
entitlements available in its
departments
Status of availability of drugs is 0 OB
updated weekly
Timings for dispensing counter of 2 OB
pharmacy are displayed
ME B1.6 Signage's and information are 2 OB
Information is available in local available in local language
language and easy to understand
Standard B2 Service s are delivered in a manner that is se nsi tive to gender, re ligious and cultura l needs, a nd there are no barrier on account of
4 4
physical, economic, cultural or social s tatus .
ME B2.1 Availability of separate Queue for 2 OB
Serv ices are provided in manner Male and female patients at
that are sensitive to gender dispensing counter
ME B2.3 Pharmacy has easy access for 2 OB Check for availability of ramp
moment of goods and goods trolley/ cart
Access to facility is provided without
any physical barrier and is friendly
to people with disabilities
Standard B3 The facility maintains privacy, confidentiality & dignity of patient, and has a system for guarding patient related information. 2 2
ME B3.3 Behaviour of staff is empathetic and 2 PI
The facility ensures the behaviours courteous
of staff is dignified and respectf ul,
while deliv ering the serv ices
The fa cility has de fined a nd established procedures for informing patients about the medical condition, and involving them in treatment
Standard B4 planning, and facilitates informed decision making 2 2
ME B4.4 Method of Administration /taking of 2 OB/SI
the medicines is informed to patient/
Information about the treatment is their relatives by pharmacist as per
shared with patients or attendants, doctors prescription in OPD Pharmacy
regularly
Standard B5 Facility ensures that there are no financial barrier to access and that there is financial protection given from cost of hospital services. 10 10
ME B5.1 Free drugs and consumables for JSSK 2 PI/SI
The facility provides cashless beneficiaries
services to pregnant women,
mothers and neonates as per
prevalent government schemes
ME B5.2 The facility ensures that drugs Pharmacy supplies generic drugs list 2 SI/OB
prescribed are av ailable at to all hospital departments as per
their internal demand
Pharmacy and wards
Check that patient has not incurred 2 PI/SI
expenditure on purchasing drugs or
consumables from outside.
ME B5.4 Free drugs for BPL & other entitled 2 PI/SI/RR As per state guideline e. g:
The facility provide free of cost patients geriateric patient
treatment to Below poverty line
patients w ithout administrativ e
hassles
ME B5.5 Local purchase of stock out drug are 2 PI/SI/RR
The facility ensures timely done
reimbursement of financial
entitlements and reimbursement to
the patients
ME C2.2 The facility ensures saf ety of Pharmacy does not have temporary 2 OB
electrical establishment connections and loosely hanging wires
ME C2.6 The facility has a system of periodic Check staff competencies for 2 SI/RR
training of staff and conducts mock operating fire extinguisher and what
drills regularly for fire and other to do in case of fire
disaster situation
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 14 14
ME C3.4 The facility has adequate Availability of Pharmacist 2 SI/RR
technicians/paramedics as per
requirement
ME C3.6 The staff has been provided Inventory management 2 SI/RR
required training / sk ill sets
Cold chain management of ILR and 2 SI/RR
deep freezer
Rational use of drugs 2 SI/RR
Prescription Audit 2 SI/RR
ME C3.7 The Staff is sk illed as per job Staff is skilled for estimation of the 2 SI/RR
description requirement and proper storage of
the drugs
Staff is skilled for maintaining 2 SI/RR
pharmacy records and bin cards
Standard C4 Facility provides drugs and consumables required for assured list of services. 74 74
ME C4.1 The departments have availability of Analgesics,Antipyretics, Nonsteroidal 2 OB/RR As per State EDL
adequate drugs at point of use Anti-Inflammatory Medicines,
Medicines For Gout, Rheumatoid
Disorders
ME C4.2 The departments have adequate Availability of Consumables 2 OB/RR As per Sate EDL
consumables at point of use
Standard C5 The facility has equipment & instruments required for assured list of services. 6 6
ME C5.5 Availability of Equipment for Storage Av ailability of Equipment for 2 OB ILR, Deep Freezers, Insulated
maintenance of Cold chain carrier boxes with ice packs,
ME C5.6 Availability of f unctional equipment Av ailability of equipment for 2 OB Buckets for mopping, mops,
and instruments for support cleaning duster, waste trolley, Deck brush
services
ME C5.7 Department have patient furniture Storage furniture for drug store 2 OB Racks ,Cupboards, Sectional
and fix tures as per load and servic e Drawer cabinet/ Shelves, Work
provision table
ME D1.3 Operating and maintenance Operating instructions for ILR/ Deep 2 OB/SI
instructions are available with the Freezers are available at cold chain
users of equipment room
Standard D2 The facility has defined procedures for storage, inventory management and dispensing of drugs in pharmacy and patient care areas 78 78
ME D2.1 There is established procedure for Drug store has process to consolidate 2 RR/SI
forecasting and indenting drugs and and calculate the consumption of all
consumables drugs and consumables
ME D2.2 The facility has establish procedure The facility has a established 2 RR/SI
for procurement of drugs procedure for local purchase of drugs
in emergency conditions
ME D2.3 The facility ensures proper storage There is specified place to store 2
of drugs and consumables medicines in Pharmacy and drug store
OB
All the shelves/racks containing 2
medicines are labelled in pharmacy
and drug store Stock is arranged neatly in
alphabetic order with name
OB facing the front.
Product of similar name and different 2
strength are stored separately
OB
Heavy items are stored at lower 2
shelves/racks
OB
Fragile items are not stored at the 2
edges of the shelves.
OB
Sound alike and look alike medicines 2
are stored separately in patient care
area and pharmacy
OB
There is separate shelf /rack for 2
storage near expiry drugs
OB
Drug store and pharmacy has system 2
of inventory Management
OB/SI
Drugs and consumables are stored 2
away from water and sources of heat,
direct sunlight etc.
SI/RR
ME D3.9 The facility has security system in Security arrangement at pharmacy is 0 OB
place at patient care areas robust
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services norms 4 4
ME D4.2 The facility ensures adequate power Availability of power back up in the 2 OB/SI
back up in all patient care areas as Pharmacy
per load
Availability of power back up for the 2 OB/SI
cold chain maintenance
Standard D8 Facility is compliant with all statutory and regulatory requirement imposed by local, state or central government 0 2
ME D8.1 The facility has requisite licenc es License for storing spirit 0 RR
and certificates for operation of
hospital and different activ ities
Standard D9 Roles & Responsibilities of administrative and clinical staff are determined as per govt. regulations and standards operating procedures. 8 8
ME D9.1 The facility has established job Staff is aware of their roles and 2 SI
description as per govt guidelines responsibilities
ME D9.2 The facility has a established There is a procedure to ensure that 2 RR/SI Check for system for recording
procedure for duty roster and staff is available on duty as per duty time of reporting and relieving
deputation to different departments roster (Attendance register/ Biometrics
etc)
ME E8.7 The facility ensures saf e and Pharmacy has adequate facility for 2 OB
adequate storage and retrieval of storage of records
medical records
Standard E10
The facility has defined and established procedures for Emergency Services and Disaster Management
6 6
ME E10.3 The facility has disaster Staff is aware of disaster plan 2 SI/RR
management plan in place
Roles and responsibilities of staff in 2 SI/RR
disaster are defined
Contingency/Buffer stock for Disaster 2 SI/RR
and mass casualties.
Area of Concern - F Infection Control 14 14
Standard F1 Facility has infection control program and procedures in place for prevention and measurement of hospital associated infection 6 6
There is Provision of Periodic There is a procedure for immunization 2
Medical Check ups and of the staff
immunization of staff
ME F1.4 SI/RR Hepatitis B, Tetanus Toxid etc
Periodic medical checkups of the staff 2
are conducted SI/RR
Facility has defined and established Check for Pharmacist are aware of 2
antibiotic policy Hospital Antibiotic Policy
ME F1.6 SI/RR
Standard F5 Physical layout and environmental control of the patient care areas ensures infection prevention 2 2
Facility ensures availability of standard Availability of cleaning agent as per 2
materials for cleaning and disinfection requirement
of patient care areas
Standard G4 Facility has established, documented implemented and maintained Standard Operating Procedures for all key processes and support services. 34 34
ME G4.1 Departmental standard operating Standard operating procedure for 2 RR
procedures are av ailable department has been prepared and
approved
ME G4.3 Staff is trained and aware of the Check staff is a aware of relevant part 2 SI/RR
standard procedures w ritten in of SOPs
SOPs
ME G4.4 Work instructions are displayed at Work instruction/clinical protocols 2 OB Work instruction for storing
Point of use are displayed drugs, Cold chain management
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and prescription audit 12 12
ME G5.1 The facility conducts periodic Internal assessment is done at 2 RR/SI
internal assessment periodic interval
ME G5.2 The facility conducts the periodic Pharmacy department co ordinates 2 RR/SI
prescription/ medical/death audits the prescription audit
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 6 6
ME G6.2 The facility periodically defines its Quality objectives for Pharmacy are 2 RR/SI
quality objectives and key defined
departments have their own
objectives
ME G6.3 Quality policy and objectives are Check if staff is aware of quality policy 2 SI
disseminated and staff is aw are of and objectives
that
ME G6.4 Progress towards quality objectives Quality objectives are monitored and 2 SI/RR
is monitored periodically reviewed periodically
Sta ndard Facility seeks continually improvement by practicing Quality method and tools.
G7 12 12
ME G7.1 Facility uses method f or quality PDCA 2 SI/RR
improvement in services
5S 2 SI/OB
Process Mapping 2 SI/OB
Any other method of QA 2 SI/RR
ME G7.2 Facility uses tools for quality Any 2 Basic tools for Quality 2 SI/RR
improvement in services
Pareto / Prioritization 2 SI/RR
Area of Concern - H Outcome 20 20
Standard H1 The facility measures Productivity Indicators and ensures compliance with State/National benchmarks 4 4
ME H1.1 Facility measures productivity Percentage of drugs available against 2
Indicators on monthly basis essential drug list RR
ME H1.2 The Facility measures equity indicators Expenditure on drugs procured 2
periodically through local purchase for BPL patient
RR
Standard H2 The facility measures Efficiency Indicators and ensure to reach State/National Benchmark 6 6
ME H2.1 Facility measures efficiency Indicators Number of stock out situations for 2
on monthly basis Vital category of drugs/consumables.
RR
Turn Around time for dispensing 2
medicine at Dispensary RR
Percentage of drugs expired during 2
the months RR
Standard H3 The facility measures Clinical Care & Safety Indicators and tries to reach State/National benchmark 8 8
ME H3.1 Facility measures Clinical Care & Safety Proportion of prescription found 2
Indicators on monthly basis prescribing non generic drugs RR
No of advere drug reaction per 2
thosuand patients RR
Antibiotic rate 2
Pharmacy Card
Pharmacy Score96.347032
Area of Concern wise Score
A Service Provision 100
B Patient Rights 92.8571428571429
C Inputs 95.5882352941176
D Support Services 93.1034482758621
E Clinical Services 100
F Infection Control 100
G Quality Management 100
H Outcome 100
ME A1.11. The facility provides Blood Blood storage has facility for 2 SI/OB
storage & transfusion services storage of whole blood
Standard A4 Facility provides services as mandated in National Health Programs/ state scheme 0 2
ME A4.1 The facility provides services Facility to arrange for platelets 0 SI/RR
under National Vector Borne from parent blood bank for
Disease Control Programme as management of Dengue cases.
per guidelines
ME B1.2. The facility displays the services Blood storage has displayed 2 OB
and entitlements available in its information regarding number of
departments blood units available
ME B1.5. Patients & visitors are sensitised IEC material is available in Blood 2 OB
and educated through Storage to provide information and
appropriate IEC / BCC to promote blood donation
approaches
Standard B5. Facility ensures that there are no financial barrier to access and that there is financial protection given from cost of 6 6
ME B5.1. The facility provides cashless Free blood for Pregnant women, 2 PI/SI
services to pregnant women, Mothers and New-Borns and
mothers and neonates as per infants.
prevalent government schemes
ME B5.2 The facility ensures that drugs Check that parents & attendant's 2 PI/SI
prescribed are available at have not spent money on
Pharmacy and wards purchasing bloods from outside.
ME B5.4. The facility provide free of cost Free blood is provided to BPL 2 PI/SI/RR
treatment to Below poverty line patients
patients without administrative
hassles
.
Area of Concern C: Inputs
41 42
Standard C1. The facility has infrastructure for delivery of assured services, and available infrastructure meets the prevalent
norms 8 8
ME C1.1. Departments have adequate Blood storage has adequate space 2 OB Space required is more
space as per patient or work as per requirement than 10sq meters
load
ME C1.3. Departments have layout and Dedicated area for Whole blood 2 OB
demarcated areas as per
functions
. Dedicated space for keeping 2 OB
records
ME C1.5. The facility has infrastructure Availability of functional Intercom 2 OB
for intramural and extramural and telephone/CUG services
communication
Standard C2. The facility ensures the physical safety including Fire safety of the infrastructure. 16 16
ME C2.1 The facility ensures the seismic Non structural components are 2 OB Check for fixtures and
safety of the infrastructure properly secured furniture like cupboards,
cabinets, and heavy
equipment ,hanging
objects are properly
fastened and secured
ME C2.2 The facility ensures safety of Blood storage does not have 2 OB
electrical establishment temporary connection and loosely
hanging wires
ME C2.5. The facility has adequate fire At least one Fire Extinguisher ABC 2 OB/RR
fighting Equipment Type is available in vicinity of blood
storage.
ME C2.6 The facility has a system of Check for staff competencies for 2 SI/RR
periodic training of staff and operating fire extinguisher and
conducts mock drills regularly what to do in case of fire
for fire and other disaster
situation
Standard C3. The facility has adequate qualified and trained staff, required for providing the assured services to the current case 10 10
ME C3.1. The facility has adequate Availability of designated Blood load 2 OB/RR MBBS doctor with 3 days
specialists doctors as per storage officer. recognized training on
service provision blood storage
ME C3.4. The facility has adequate Availability of Trained Technician 2 SI/RR DMLT with one day
technicians/paramedics as per for Blood storage recognized training on
requirement blood storage.
ME C4.2. The departments have Availability of Reagents /Kits and 2 OB/RR Standard Grouping Sera
adequate consumables at point other consumables for testing. Anti A, Anti B & Anti D,
of use Antihuman Globulin.
Standard C5. The facility has equipment & instruments required for assured list of services. 3 4
ME C5.3. Availability of equipment & Availability of laboratory 1 OB Microscope, RH viewer.
instruments for diagnostic equipment & instruments for
procedures being undertaken in laboratory
the facility
ME C5.5. Availability of Equipment for Check for availability of storage 2 OB Blood bags refrigerator
Storage equipment for blood products with thermo graph and
alarm device, Insulated
carrier boxes with ice
packs, Blood bag weighting
machine, deep freezer,
Standard D2. The facility has defined procedures for storage, inventory management and dispensing of drugs in pharmacy and 20 20
ME D2.1. There is established procedure There is established system patient
of care areas
2 SI/RR Stock level are daily
for forecasting and indenting timely indenting of consumables updated
drugs and consumables and reagents Requisition are timely
placed
ME D2.3 The facility ensures proper Reagents and consumables are 2 OB/RR
storage of drugs and kept away from water and sources
consumables of heat,
direct sunlight
ME D2.4. The facility ensures Expiry dates' of the blood bags are 2 OB/RR
management of expiry and near maintained
expiry drugs
No expired blood is found in 2 OB/RR
storage
Records for expiry and near expiry 2 RR
blood are maintained
ME D2.5 The facility has established Department maintained stock and 2 SI/RR
procedure for inventory expenditure register of reagents
management techniques
ME D2.6 There is a procedure for There is no stock out of reagents 2 OB/SI
periodically replenishing the drugs
in patient care areas
ME D2.7. There is process for storage of Temperature of refrigerators used 2 SI/RR Check for temperature
vaccines and other drugs, for storing lab reagents are kept as charts are maintained and
requiring controlled per storage requirement and updated periodically for
temperature records are maintained refrigerators used storing
lab reagents
Standard D4. The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services 4 6
ME D4.1 The facility has adequate Availability of 24x7 running and norms 2 OB/SI
arrangement storage and supply potable water
for portable water in all
functional areas
ME D4.2. The facility ensures adequate Availability of power back up for 2 OB/SI
power backup in all patient care blood storage
areas as per load
Standard E8. Facility has defined and established procedures for maintaining, updating of patients’ clinical records and their 8 8
ME E8.5 storage2
Adequate form and formats are Standard Formats available RR/OB Format for requisition
available at point of use form, blood transfusion
reaction form, referral slip
ME E8.6. Register/records are maintained Blood storage records are labelled 2 RR
as per guidelines and indexed
. Records are maintained for Blood 2 RR Records includes daily
storage group wise stock register,
daily temperature
recording of temperature
dependent equipment,
stock register of
consumables and non
consumables, documents
of proficiency testing,
records of equipment
maintenance, records of
recipient, compatibility
records, transfusion
reaction records, donors
records etc.
ME E8.7. The facility ensures safe and Safe keeping of patient records 2 OB Blood storage has facility
adequate storage and retrieval to store records for 5 year
of medical records
Standard E10. The facility has defined and established procedures for Emergency Services and Disaster Management
0 2
ME E10.3. The facility has disaster Blood storage has system of coping 0 SI/RR
management plan in place with extra demand of blood in case
of disaster
Standard E12 The facility has defined and established procedures for Blood storage Management and Transfusion. 32 38
ME 12.1 There is established procedure Blood storage has standardized 2 RR/SI
for Transport of blood from procedure for transporting blood
parent blood bank. from parent blood bank.
ME E12.3. There is established procedure Determination of ABO group is 2 RR/SI Tube or Microplate or gel
for the Cross matching of blood done by recommended methods technology
Standard F2. Facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 14 14
ME F2.1. Hand washing facilities are Availability of hand washing Facility 2 OB Check for availability of
provided at point of use at Point of Use wash basin near the point
of use
. Availability of running Water 2 OB/SI Ask to Open the tap. Ask
Staff water supply is
regular
ME F2.2. Staff is trained and adhere to Adherence to 6 steps of Hand 2 SI/OB Ask of demonstration
standard hand washing washing
practices
. Staff aware of when to hand wash 2 SI
Standard F3. Facility ensures standard practices and materials for Personal protection 4 4
ME F3.1. Facility ensures adequate Clean gloves are available at point 2 OB/SI All personal use gloves
personal protection equipments of use while drawing sample,
as per requirements examining and disposable
of the samples
Standard F5. Physical layout and environmental control of the patient care areas ensures infection prevention 6 6
ME F5.3. Facility ensures standard practices Staff is trained for spill 2 SI/RR
followed for cleaning and management
disinfection of patient care areas
Standard G3. Facility have established internal and external quality assurance programs wherever it is critical to quality. 8 8
ME G3.1. Facility has established internal Internal Quality assurance program 2 SI/RR
quality assurance program at is in place
relevant departments
Standard G4. Facility has established, documented implemented and maintained Standard Operating Procedures for all key 24 24
ME G4.1. Departmental standard processes.2
Standard operating procedure for RR
operating procedures are department has been prepared and
available approved
. Current version of SOP are 2 OB/RR
available with process owner
ME G4.2. Standard Operating Procedures Blood storage has documented 2 RR
adequately describes process procedure for Transport of
and procedures Blood/components from parent
blood bank.
ME G4.3. Staff is trained and aware of the Check staff is a aware of relevant 2 SI/RR
standard procedures written in part of SOPs
SOPs
ME G4.4. Work instructions are displayed Work instruction/clinical protocols 2 OB work instruction for
at Point of use are displayed screening of blood, storage
of blood, maintaining
blood and component in
event of power failure
Standard G5. The facility has established system of periodic review as internal assessment , medical & death audit and 8 8
ME G5.1. The facility conducts periodic Internal assessment is done prescription
at audit
2 RR/SI
internal assessment periodic interval
ME G5.3. The facility ensures non Non Compliance are enumerated 2 RR/SI
compliances are enumerated and recorded
and recorded adequately
ME G5.4. Action plan is made on the gaps Action plan prepared 2 RR/SI
found in the assessment / audit
process
ME G5.5. Corrective and preventive Corrective and preventive action 2 RR/SI
actions are taken to address taken
issues, observed in the
assessment & audit
Standard G6. The facility has defined and established Quality Policy & Quality Objectives 8 8
ME G6.2. The facility periodically defines Quality objectives for Blood storage 2 RR/SI
its quality objectives and key are defined
departments have their own
objectives
ME G6.3. Quality policy and objectives are Check if staff is aware of quality 2 SI
disseminated and staff is aware policy and objectives
of that
ME G6.4 Progress towards quality Quality objectives are monitored 2 SI/RR
objectives is monitored and reviewed periodically
periodically
Control charts 2 SI/RR
. Area of Concern - H Outcome 24 24
Standard H1 . The facility measures Productivity Indicators and ensures compliance with State/National benchmarks
6 6
ME H1.1. Facility measures productivity No. of Blood unit issued per 2 RR No. of Unit issued X1000/
Indicators on monthly basis thousand population Population of serving area
ME H1.2. The Facility measures equity No of blood units issued free of 2 RR JSSK, Thalassemia , BPL
indicators periodically cost
Standard H2 . The facility measures Efficiency Indicators and ensure to reach State/National Benchmark
4 4
ME H2.1. Facility measures efficiency Downtime of critical equipments 2 RR Time period for which
Indicators on monthly basis equipment was out of
order/Total no of working
hours for equipments
Standard H3. The facility measures Clinical Care & Safety Indicators and tries to reach State/National benchmark 8 8
ME H3.1. Facility measures Clinical Care & Blood transfusion reaction rate 2 RR No of Blood Transfusion
Safety Indicators on monthly basis reactions 1000/ No of
patient blood issued
Standard H4. The facility measures Service Quality Indicators and endeavours to reach State/National benchmark 6 6
ME H4.1. Facility measures Service Quality Time gap between issuing and 2 RR
Indicators on monthly basis requisition of blood in routine
conditions
ME A5.2 The facility provides laundry Availability of functional laundry 2 SI/OB Arrangement of laundry
services services services inhouse or outsourced
ME A5.3 The facility provides security Availability of functional security 2 SI/OB In-house or outsourced, At
services services 24 X7 least one guard per shift
ME A5.4. The facility provides Availability of Housekeeping 2 SI/OB In-house or outsourced, At
housekeeping servic es services 24X7 least 3 in morning shift & 2
each in morning & evening shift
A
ME A5.5 The facility ensures maintenance Availability of maintenance 2 SI/OB Includes Physical infrastructure
services services maintenance and equipment
maintenance
ME A5.7 The facility has services for Availability of dedicated space for 0 SI/OB
medical records storing Medical records
Standard B3 The facility maintains privacy, confidentiality & dignity of patient, and has a system for guarding patient related information. 2 2
ME B3.2 Confidentiality of patients The facility has a system to 2 SI/RR Patient records are not shared
records and clinical information maintain Confidentiality of patient except the patient until it is
is maintained records authorized by law
Standard B5 Facility ensure s that there are no fina ncial barrie r to acces s and tha t there is financial protection given from cost of 4 4
ME B5.1 The facility provides cashless Availability of free diet hos pital s2ervices.PI/SI
services to pregnant women,
mothers and neonates as per
prevalent government schemes
ME B5.4 The facility provide free of cost Free diet is provided to BPL 2 PI/SI
treatment to Below poverty line patients and JSSK beneficiaries
patients without administrativ e
hassles
Standard C2 The facility ensures the physical safety including Fire safety of the infrastructure. 16 18
ME C2.1 The facility ensures the seismic Non structural components are 2 OB Check for fixtures and f urniture
saf ety of the infrastructure properly secured like cupboards, cabinets, and
heavy equipments , hanging
objects are properly fastened
and secured
ME C2.5. The facility has adequate fire Support services has installed fire 2 OB/RR dietary department and
fighting Equipment Extinguisher for A, B, C type of fire Medical record department
ME C2.6. The facility has a system of Check for staff competencies for 2 SI/RR
periodic training of staff and operating fire extinguisher and
conducts mock drills regularly what to do in case of fire
for fire and other disaster
situation
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 10 16
ME C3.5 The facility has adequate Availability of washer man 2 SI/RR
support / general staff
Availability of Cook 2 SI/RR
Availability of Data Entry operator 0 SI/RR Trained Hospital staff
trained in medical records (RC/SN/Pharmacist/DEO)
management.
ME C3.6 The staff has been provided Infection Control Management 2 SI/RR
required training / sk ill sets
Cleaning Practices 2 SI/RR
Training on Medical record 0 SI/RR
Management
ME C3.7 The Staff is sk illed as per job MRD Staff is skilled for indexing 0 SI/RR
description and storage of Medical records
Standard D3 The fa cility has esta blis hed Program for ma intenance and upkeep of the faciity to provide safe, s ecure and comfortable 18 22
ME D3.2 Hospital infrastructure is environme
Check that there nt ,to s taff, pa
is no seepage 0 tientsOB
a nd vis itors . Dietary department, laundry
adequately maintained Cracks, chipping of plaster and medical record
department
Window panes , doors and other 0 OB Dietary department, laundry
fixtures are intact and medical record
department
ME D3.3 Patient care areas are c lean and Floors, walls, roof, rooftops, sinks 2 OB All area are clean with no
hygienic patient care and circulation areas dirt,grease,littering and
are Clean cobwebs
Surface of furniture and fixtures 2 OB
are clean
ME D3.4 The facility has policy of remov al No condemned/Junk material is 2 OB Dietary department, laundry
of condemned junk material found in any of the department and medical record
department
ME D3.10 The facility has established Check female staff feels secure at 2 SI
measure for safety and security of work place
female staff
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services norms 2 4
ME D4.1 The facility has adequate Availability of 24x7 running and 2 OB/SI Dietary and laundry
arrangement storage and supply potable water department
for portable water in all
functional areas
ME D4.2 The facility ensures adequate Availability of power back up 0 OB/SI For Laundry, Diet and MRD
power backup in all patient care department
areas as per load
StandardD5 The facility ensures avaialblity of Diet as per neutritional requirement of the patients and clean Linen to all admitted patients. 36 44
ME D5.2 The facility provides diets The facility has defined diet 1 RR/SI
according to nutritional schedule & menu for the
requirements of the patients patients.
The facility has Special diet 1 RR/SI Normal diet, Liquid diet, Semi-
schedule f or patients suffering solid diet, diabetic diet, Low
from Heart Disease, salt, Low fat diet
Hypertension, Diabetes,
Pregnant Women, diarrhoea
and renal patients
ME D5.3 Hospital has standard procedures Dietary department has system to 2 RR/SI
for preparation, handling, storage calculate the number of diets to
and distribution of diets, as per be prepared
requirement of patients
ME D5.4 The facility has adequate sets of The facility has sufficient set of 2 RR/SI at least 5 sets for each
linen linen available per bed functional bed
ME D5.6 The facility has standard There is a system for Periodic 2 RR/SI To check the theft and
procedures for handling , physical verification of linen pilferage
collection, transportation and inventory
washing of linen
Standard D10 Facility has established procedure for monitoring the quality of outsourced services and adheres to contractual obligations
2 2
ME D10.1 There is established system for There is procedure to monitor 2 SI/RR Verification of outsourced
contract management for out the quality and adequacy of services (cleaning/
sourced services outsourced services on regular Dietary/Laundry/S ecurity/Main
basis tenance) provided are done by
designated in-house staff
Standard F2 Facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 8 8
ME F2.1 Hand washing fac ilities are Availability of the hand washing 2 OB Preferably in preparation and
provided at point of use Facility in kitchen cooking area
Availability of Running Water (Hot 2 OB/SI Ask to Open the tap. Ask Staff
and cold) water supply is regular
Availability of soap with soap 2 OB/SI Check for availability/ Ask staff
dish/ liquid antiseptic with if the supply is adequate and
dispenser uninterrupted
Standard F3 Facility ensures standard practices and materials for Personal protection 12 12
ME F3.1 Facility ensures adequate Clean gloves are available for 2 OB/SI
personal protection equipments distribution of food
as per requirements
Cleaning of utensils and food 2 SI/OB Check the cleanliness and how
trolleys frequent they clean it
Decontamination of heavily soiled 2 SI/OB
linen
Cleaning of washing equipment 2 SI/OB
ME G3.2 Facility has established ex ternal Kitchen is has system of regular 2 SI/RR
assurance programs at relev ant external inspection by Municipal/
departments FDA authorities
ME G4.3 Staff is trained and aware of the Check if staff is a aware of 2 SI/RR
standard procedures written in relevant part of SOPs
SOPs
ME G4.4 W ork instructions are displayed Work instructios are displayed in 2 OB
at Point of use Dietary Department
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and prescription audit 4 12
ME G5.1 The facility conducts periodic Internal assessment is done at 2 RR/SI Dietary department, laundry
internal assessment periodic interval and medical record
department
ME G5.2 The facility conducts the Storage and compilation of 0 RR/SI
periodic prescription/ records medical audit
medical/death audits
Storage and compilation of 0 RR/SI
records of death audit
ME G5.3 The facility ensures non Non Compliances are 2 RR/SI
compliances are enumerated enumerated and recorded
and recorded adequately
ME G5.4 Action plan is made on the gaps Action plan is prepared 0 RR/SI
found in the assessment / audit
process
ME G5.5 Correctiv e and prev entive Corrective and preventive action 0 RR/SI
actions are taken to address taken
issues, observed in the
assessment & audit
Standards G6 The facility has defined and established Quality Policy & Quality Objectives
4 4
ME G6.3 Quality policy and objectives are Check if staff is aware of quality 2 SI
disseminated and staff is aw are policy and objectives
of that
ME G6.4 Progress towards quality Quality objectives are monitored 2 SI/RR
objectives is monitored and reviewed periodically
periodically
Standard G7 Facility seeks continually improvement by practicing Quality method and tools. 6 6
ME G7.1 Facility uses method for quality PDCA 2 SI/RR
improvement in services
5S 2 SI/OB
ME G7.2 Facility uses tools for quality Any 2 basic tools of Quality 2 SI/RR
improvement in services
Area of Concern - H Outcome 20 26
Standard H1 The facility measures Productivity Indicators and ensures compliance with State/National benchmarks 4 8
ME H1.1 Facility measures productivity No of cases for which medical 0 RR
Indicators on monthly basis audit done
No of cases for which death audit 0 RR
has done
Linen Index 2 RR No. of bed sheet washed in a
month/Patient bed days in
month
Diet Index 2 RR No. of meals provided in the
month/no. of times meal
served in a day * bed days
Standard H2 The facility measures Efficiency Indicators and ensure to reach State/National Benchmark 8 8
ME H2.1 Facility measures efficiency Proportion of maternal deaths 2 RR
Indicators on monthly basis audited
Proportion of newborn deaths 2 RR
audited
Cycle time for laundry services 2 RR Time elapsed between
collection of used linen and
receiving clean linen
Proportion of special diets 2 RR No. of special diets (Liquid,
Semi-solid, Diabetic, Low salt,
low fat diet or other diet) in the
month*100/tital no. of diets
provided in the month
Standard H3 The facility measures Clinical Care & Safety Indicators and tries to reach State/National benchmark 2 4
ME H3.1 Facility measures Clinical Care & Medical Audit Score 0 RR
Safety Indicators on monthly basis
Days for FP Surgeries are fixed 2 SI/RR As per Operational Guidelines for
Fixed Day Surgery ( At least one day
per week)
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Standard B1 Facility provides the information to care seekers, attendants & community about the available services and their modalities 16 18
ME B1.1 The facility has uniform and user- Availability departmental 0 OB
(Numbering, main department and
friendly signage system signage's internal sectional signage
Restricted area signage are 2 OB
displayed
ME B1.2 The facility displays the services 2 OB
and entitlements available in its List of Family Planning Services
departments available
2 OB
Compensation for family
planning indemnity scheme
2 OB
Compensation for family
planning services are displayed
2 OB
Family planning insurance
scheme displayed
ME B1.5 2 OB
Patients & visitors are sensitised
and educated through IEC materials such as posters,
appropriate IEC / BCC approaches banners, and handbills
IEC Material regarding family available at the site and displayed
planning displayed
Education material for 2 OB
counselling are available in Flip charts, models, specimens, and
Counselling room samples of
contraceptives available
ME B1.6 Signage's and information are 2 OB
Information is available in local available in local language
language and easy to understand
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Standard B2
Services are delivered in a manner that is sensitive to gender, religious and cultural needs, and there are no barrier on account
of physical economic, cultural or social reasons.
ME B2.1 2 OB/SI
Services are provided in manner Availability of female staff if a
that are sensitive to gender male doctor examine a female
patients
2 SI/PI Ask Staff/client whether they were
convinced for one method or given
There is no over emphasis on informed choice
one method
ME B2.3 2 OB
Access to facility is provided
without any physical barrier & Availability of Wheel chair or
and friendly to people with stretcher for easy Access to the
disabilities OT
2 OB
Availability of ramps with railing
Availability of disable friendly 2 OB
toilet
Standard B3 Facility maintains the privacy, confidentiality & Dignity of patient and related information. 16 16
ME B3.1 Adequate visual privacy is 2 OB
Availability of screens at IUD
provided at every point of care insertion room
2 OB
Availability of screens at family
planning OT
2 OB
Patients are properly
draped/covered before and after
produce
2 OB
Privacy at the counselling room
is maintained
ME B3.2 Confidentiality of patients records 2 SI/OB
and clinical information is Patient Records are kept at
secure place beyond access to
maintained general staff/visitors
2 SI/OB
No information regarding patient
identity and details are
unnecessary displayed
ME B3.3 Behaviour of staff is empathetic 2 PI/OB
The facility ensures the and courteous
behaviours of staff is dignified
and respectful, while delivering
the services
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ME B3.4 Confidentiality of Abortion cases 2 SI/OB No entry shall be made in any case
sheet , PT register , follow-up card or
The facility ensures privacy and any other document, register
confidentiality to every patient, indicating there in the name of the
especially of those conditions pregnant women . Only reference
having social stigma, and also serial no. is mentioned on all the
safeguards vulnerable groups document
Standard B4
Facility has defined and established procedures for informing Patient about medical condition, and involving them in treatment 12 14
planning, and facilitates informed decision making
ME B4.1 2 SI/RR
There is established procedures
for taking informed consent
before treatment and procedures Informed consent for IUD
insertion
2 SI/RR
Informed consent for family
planning surgeries
2 SI/RR
Informed consent on prescribed
form C for abortion
ME B4.2 0 OB
Patient is informed about his/her
rights and responsibilities Display of reproductive rights of
clients
ME B4.3 Staff are aware of Patients rights Staff about awareness 2 SI
responsibilities reproductive rights of clients
ME B4.4 Client is informed about various 2 PI/SI
Information about the treatment options of family planning and
is shared with patients or assisted in decision making
attendants, regularly
ME B5.3 Check that patient party has not 2 PI/SI Provision of diagnostic in
It is ensured that facilities for the spent on diagnostics from
outside.
empanneled Government or private
diagnostic center under CMCHIS.
prescribed investigations are
available at the facility
Standard C1 The facility has infrastructure for delivery of assured services, and available infrastructure meets the prevalent norms 44 46
ME C1.1 Departments have adequate 2 OB
space as per patient or work load
Adequate Space is for
counselling and examination
2 OB
Availability of OT for Family
planning surgeries in PP unit
ME C1.2 Patient amenities are provide as 2 OB Availability of drinking water
per patient load Functional toilets with running
water and flush are available as
per bed strength and patient
load of ward
Availability of drinking water 2 OB
Availability of seating 2 OB
arrangement
ME C1.3 Departments have layout and 2 OB
demarcated areas as per
functions
Demarcated of Protective Zone
Demarcated Clean Zone 2 OB
Demarcated sterile Zone 2 OB
Demarcated disposal Zone 2 OB
2 OB
Availability of Changing Rooms
2 OB
Availability of Pre Operative
Room
2 OB
Availability of earmarked area
for newborn Corner
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2 OB
Availability of Post Operative
Room
Availability of Scrub Area 2 OB
2 OB
Availability of Autoclave room/
TSSU/CSSD
2 OB
Availability of dirty utility area
Availability of store 2 OB
2 OB
Availability of dedicated
counselling area
2 OB
Availability of examination cum
minor procedure area for IUD
insertion
ME C1.4 The facility has adequate Corridors are wide enough for 2 OB
circulation area and open spaces movement of trolleys and
according to need and local law stretchers
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ME C2.5 The facility has adequate fire PP unit has installed fire 2 OB
fighting Equipment Extinguisher that is Class A ,
Class BC type or ABC type
2 OB/RR
Check the expiry date for fire
extinguishers are displayed on
each extinguisher as well as due
date for next refilling is clearly
mentioned
ME C2.6 The facility has a system of Check for staff competencies for 2 SI/RR
periodic training of staff and operating fire extinguisher and
conducts mock drills regularly for what to do in case of fire
fire and other disaster situation
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 36 36
ME C 3.1 The facility has adequate
specialist doctors as per service
provision
Minilap - MBBS trained in procedure
Laparoscopic- DGO,MS, MD
trained in laparoscopic surgery- in
Availability of trained surgeon house/out sourced or diverted for
for Minilap/ Laparoscopic/NSV 2 OB/RR fixed day services
ME C3.3 The facility has adequate nursing OB/RR/SI Trained in IUCD insertion
staff as per service provision and
work load
Availability of Nursing staff 2
ME C3.4 The facility has adequate Viability of Counsellor for family OB/SI One Counselor may be used for
technicians/paramedics as per planning various types of counselling
requirement
2
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ME C5.6 Availability of functional Availability of equipments for Buckets for mopping, Separate mops
equipment and instruments for cleaning for patient care area and circulation
support services area duster, waste trolley, Deck
brush
2 OB
Availability of equipment for Autoclave/ TSSU/CSSD
sterilization and disinfection
2 OB
ME C5.7 Departments have patient Availability of functional OT light
furniture and fixtures as per load
and service provision
2 OB
Availability of attachment/
accessories with OT table 2 OB Hospital graded mattress , IV stand
Standard D1 The facility has established Programme for inspection, testing and maintenance and calibration of Equipment. 12 12
ME D1.1 The facility has established All equipments are covered 2 SI/RR
system for maintenance of critical under AMC including preventive
Equipment maintenance
2 SI/RR
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2 OB/ RR
2
Department maintained stock RR/SI
and expenditure register of
contraceptives
2
ME D2.6 There is a procedure for periodically There is procedure for SI/RR
replenishing the drugs in patient replenishing drug tray /crash cart
care areas
2
There is no stock out of OB/SI
contraceptives
2
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ME D2.7 There is process for storage of OB/RR Check for temperature charts are
vaccines and other drugs, maintained and updated periodically
requiring controlled temperature Temperature of refrigerators are
kept as per storage requirement
and records are maintained 2
ME D2.8 There is a procedure for secure Anaesthetic agents are kept at OB/SI
storage of narcotic and secure place
psychotropic drugs
2
40 40
Standard D3
The facility has established program for maintenance and upkeep of the facility to provides safe, secure and comfortable
environment to staff, patients and visitors.
ME D3.1 Exterior of the facility building is 2 OB
maintained appropriately
Building is painted/whitewashed
in uniform colour
2 OB
Interior of patient care areas are
plastered & painted
ME D3.2 Hospital infrastructure is Check for there is no seepage , 2 OB
adequately maintained Cracks, chipping of plaster
2 OB
Window panes , doors and other
fixtures are intact
2 OB
OT Table are intact and without
rust
2 OB
Mattresses are intact and clean
ME D3.3 Patient care areas are clean and 2 OB
hygienic Floors, walls, roof, roof topes,
sinks patient care and circulation All area are clean with no
areas are Clean dirt,grease,littering and cobwebs
Surface of furniture and fixtures 2 OB
are clean
Toilets are clean with functional 2 OB
flush and running water
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ME D3.10 The facility has established measure Ask female staff weather they 2 SI
for safety and security of female feel secure at work place
staff
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services norms 10 12
ME D4.1 The facility has adequate Availability of 24x7 running and 2 OB/SI
arrangement storage and supply potable water
for portable water in all
functional areas
2 OB/SI
Availability of Hot water supply
ME D4.2 The facility ensures adequate 2 OB/SI
power backup in all patient care
areas as per load Availability of power back up in
OT
Availability of UPS 2 OB/SI
Availability of Emergency light 0 OB/SI
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Standard D5 The facility ensures availablity of diet as per nutritional requirement of patientr & clean linen to all admitted patients 8 8
ME D5.4 The facility has adequate sets of OB/RR Drape, draw sheet, cut sheet and
linen OT has facility to provide gown
sufficient and clean linen for
surgical patient 2
OT has facility to provide linen OB/RR
for staff
2
ME D5.5 The facility has established Linen is changed after each OB/RR
procedures for changing of linen procedure
in patient care areas
2
ME D5.6 The facility has standard procedures SI/RR
for handling , collection,
transportation and washing of linen There is system to check the
cleanliness and Quantity of the
linen received from laundry 2
Standard D8 Facility is compliant with all statutory and regulatory requirement imposed by local, state or central government 2 2
ME D8.3 The facility ensure relevant
processes are in compliance with
statutory requirement Staff is aware of legal age for
family planning 2 SI/RR 22-49 married only
Standard D9
Roles & Responsibilities of administrative and clinical staff are determined as per govt. regulations and standards operating 8 8
procedures.
ME D9.1 The facility has established job Staff is aware of their role and 2 SI
description as per govt guidelines responsibilities
ME D9.2 The facility has a established There is procedure to ensure 2 RR/SI Check for system for recording time
procedure for duty roster and that staff is available on duty as of reporting and relieving
deputation to different per duty roster (Attendance register/ Biometrics etc)
departments
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Standard E1 The facility has defined procedures for registration, consultation and admission of patients. 16 16
ME E1.1 The facility has established Unique identification number is 2 RR
procedure for registration of given to each client during
patients process of registration
ME E1.3 There is established procedure Age criteria for family planning 2 RR/SI
for admission of patients surgeries is adhered
2 RR/SI
There is established criteria for
admission of abortion cases
2 SI/RR/OB
There is no delay in admission of
patient
Admission is done by written 2 SI/RR/OB
order of a qualified doctor
Time of admission is recorded in 2 RR
patient record
ME E1.4 There is established procedure There is provision of extra beds 2 OB/SI
for managing patients, in case during fixed day family planning
beds are not available at the surgery
facility
Standard E2 The facility has defined and established procedures for clinical assessment and reassessment of the patients. 16 16
ME E2.1 There is established procedure History of illness to screen for 2 RR/SI
for initial assessment of patients the diseases mentioned under
the medical
eligibility criteria
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SI/RR
ME E3.2 Facility provides appropriate referral 2
linkages to the patients/Services for Facility has functional referral
transfer to other/higher facilities to linkages to higher facilities for
assure their continuity of care.
cases which can not be
managed at the facility
RR/SI
ME E3.3 A person is identified for care A nurse /doctor is identified 2 RR/SI One Doctor/Nurse can be
during all steps of care responsible for each case responsible for group of patients
Standard E4 The facility has defined and established procedures for nursing care 14 14
ME E4.1 Procedure for identification of There is a process for ensuring 2 OB/SI Patient id band/ verbal confirmation
patients is established at the the identification before any etc.
facility clinical procedure
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ME E4.2 Procedure for ensuring timely and There is a process to ensue 2 RR Verbal orders are rechecked before
accurate nursing care as per the accuracy of administration
treatment plan is established at the verbal/telephonic orders
facility
ME E4.3 There is established procedure of Patient hand over is given during 2 SI/RR
patient hand over, whenever staff the change in the shift
duty change happens
4 4
Standard E5 Facility has a procedure to identify high risk and vulnerable patients.
ME E5.1 The facility identifies vulnerable Vulnerable patients are 2 OB/SI
patients and ensure their safe care identified and measures are
taken to protect them from any
harm
ME E5.2 The facility identifies high risk High risk medical emergencies 2 OB/SI
patients and ensure their care, as are identified and treatment
per their need given on priority
10 10
Standard E6
Facility follows standard treatment guidelines defined by state/Central government for prescribing the generic drugs & their
rational use.
ME E6.1 Facility ensured that drugs are 2 RR
prescribed in generic name only Check for BHT if drugs are
prescribed under generic name
only
ME E6.2 There is procedure of rational use of Check for that relevant Standard 2 RR
drugs treatment guideline are available
at point of use
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Maximum dose of high alert 2 SI/RR Value for maximum doses as per
drugs are defined and age, weight and diagnosis are
communicated available with nursing station and
doctor
ME E7.3 There is a procedure to check Drugs are checked for expiry 2 OB/SI
drug before administration/ and other inconsistency
dispensing before administration
Check single dose vial are not 2 OB Check for any open single dose vial
used for more than one dose with left over content intended to
be used later on
ME E7.5 Patient is counselled for self drug Patient is advice by doctor/ 2 SI/PI
administration Pharmacist /nurse about the
dosages and timings .
Standard E8 Facility has defined and established procedures for maintaining, updating of patients’ clinical records and their storage 16 16
ME E8.1 All the assessments, re- Records of Monitoring/ 2 RR
assessment and investigations are Assessments are maintained
recorded and updated History and Physical examination
are recorded
ME E8.2 All treatment plan Treatment plan, first orders are 2 RR
prescription/orders are recorded written on BHT
in the patient records.
ME E9.2 Case summary and follow-up Discharge summary is provided 2 RR/PI See for discharge summary, referral
instructions are provided at the slip provided.
discharge
2 RR
2 RR/SI
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Standard E20 Facility has established procedures for abortion and family planning as per government guidelines and law 46 46
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2 SI/RR
Client is informed about the Cramping, vaginal discharge, heavier
adverse effect that can happen menstruation, checking of IUD
and their remedy
2 SI/PI
Follow up services are provided Removal of IUD, Instructions for
as per protocols SI/RR when to return
2
IUD insertion is done as per
standard protocol SI/RR
2
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2
ME E20.4 Facility provide counselling Pre procedure Counselling
services for abortion as per provided As per national Guidelines
guideline SI/RR/PI Transition phase after family
planning surgery specially vasectomy
2 defined
Post procedure Counselling
provided SI/RR/PI
2 As per national guidelines
Counselling on the follow-up visit
SI/RR/PI
2
ME E20.5 Facility provide abortion services MVA procedures are done as per SI/RR
for 1st trimester as per guideline guidelines
2
Medical termination of SI/RR
pregnancy done as per
guidelines
2
ME E20.6 Facility provide abortion services Surgical Procedures procedures SI/RR
for 2nd trimester as per guideline are done as per guidelines
2 Dilation and evacuation
Medical termination of SI/RR
pregnancy done as per
guidelines
2 As per State Guidelines
Area of Concern - F Infection Control 158 158
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Standard F1 Facility has infection control program and procedures in place for prevention and measurement of hospital associated infection 12 12
Facility has provision for Passive
and active culture surveillance of
critical & high risk areas Surface and environment
samples are taken for Swab are taken from infection prone
ME F1.2 microbiological surveillance 2 SI/RR surfaces
Facility measures hospital
associated infection rates Patients are observed for any sign
There is procedure to report and symptoms of HAI like fever,
cases of Hospital acquired purulent discharge from surgical
ME F1.3 infection 2 SI/RR site .
There is Provision of Periodic There is procedure for
Medical Checkups and immunization of the staff
immunization of staff
ME F1.4 2 SI/RR Hepatitis B, Tetanus Toxid etc
Periodic medical checkups of the
staff
2 SI/RR
Facility has established Hand washing and infection control
procedures for regular audits done at periodic intervals
monitoring of infection control
practices Regular monitoring of infection
ME F1.5 control practices 2 SI/RR
Facility has defined and
established antibiotic policy Check for Doctors are aware of
ME F1.6 Hospital Antibiotic Policy 2 SI/RR
Standard F2 Facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis 30 30
Hand washing facilities are Availability of hand washing
Facility at Point of Use Check for availability of wash basin
ME F2.1
provided at point of use 2 OB near the point of use
Availability of running Water
Ask to Open the tap. Ask Staff water
2 OB/SI supply is regular
Availability of antiseptic soap
with soap dish/ liquid antiseptic Check for availability/ Ask staff if the
with dispenser. supply is adequate and
2 OB/SI uninterrupted
Availability of Alcohol based
Hand rub Check for availability/ Ask staff for
2 OB/SI regular supply.
Display of Hand washing
Instruction at Point of Use Prominently displayed above the
hand washing facility , preferably in
2 OB Local language
Availability of elbow operated
taps
2 OB
Hand washing sink is wide and
deep enough to prevent
splashing and retention of water
2 OB
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ME F2.3 2 OB
Proper cleaning of procedure site
with antisepsis
like before giving IM/IV injection,
drawing blood, putting Intravenous
2 OB/SI and urinary catheter
Cleaning of cervix before IUD SI
insertion with antiseptic solution
2
Check Shaving is not done during SI
part preparation/delivery cases
2
Check sterile filled is maintained
during surgery Surgical site covered with sterile
drapes, sterile instruments are kept
2 OB/SI within the sterile field.
Standard F3 Facility ensures standard practices and materials for Personal protection 18 18
Facility ensures adequate
personal protection equipments
as per requirements
Clean gloves are available at
ME F3.1 point of use 2 OB/SI
Availability of Masks 2 OB/SI
Sterile s gloves are available at
OT and Critical areas 2 OB/SI
Use of elbow length gloves for
obstetrical purpose
2 OB/SI
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2 OB/SI
Chemical sterilization of Ask staff about method,
instruments/equipments is done concentration and contact time
as per protocols requied for chemical sterilization
2 OB/SI
Formaldehyde or glutaraldehyde
solution replaced as per
manufacturer instructions 2 OB/SI
Autoclaved linen are used for
procedure 2 OB/SI
Autoclaved dressing material is
used 2 OB/SI
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ME F5.3 2 SI/RR
Cleaning of patient care area
with detergent solution
2 SI/RR
Staff is trained for preparing
cleaning solution as per standard
procedure
2 SI/RR
Standard practice of mopping
and scrubbing are followed
2 OB/SI
Cleaning equipments like broom
are not used in patient care
areas
2 OB/SI
Use of three bucket system for
mopping
2 OB/SI
Fumigation/carbolization as per
schedule
2 SI/RR
External footwares are restricted
2 OB
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Standard G1 The facility has established organizational framework for quality improvement 2 2
ME G1.1 The facility has a quality team in There is a designated 2 SI/RR
place departmental nodal person
for coordinating Quality
Assurance activities
Standard G2 Facility has established system for patient and employee satisfaction 2 2
ME G2.1 Patient Satisfaction surveys are 2 RR
conducted at periodic intervals
Client satisfaction survey done
on monthly basis
Standard G3 Facility have established internal and external quality assurance programs wherever it is critical to quality. 6 6
ME G3.1 Facility has established internal 2 SI/RR
quality assurance program at
relevant departments
There is system daily round by
matron/hospital manager/
hospital superintendent/
Hospital Manager/ Matron in
charge for monitoring of services
ME G3.3 Facility has established system for Departmental checklist are 2 SI/RR
use of check lists in different used for monitoring and
departments and services quality assurance
Standard G4
Facility has established, documented implemented and maintained Standard Operating Procedures for all key processes and 36 36
support services.
ME G4.1 Departmental standard operating Standard operating procedure 2 RR
procedures are available for department has been
prepared and approved
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2 RR
Department has standard for
various technique of
contraception
2 RR
Department has standard IEC
material for patient education
and counselling
2 RR
Department has manual for FP
indemnity scheme
ME G4.3 Staff is trained and aware of the 2 SI/RR
standard procedures written in
SOPs Check staff is a aware of relevant
part of SOPs
ME G4.4 Work instructions are displayed 2 OB IUD insertion, Processing of
at Point of use Work instruction/clinical instruments
protocols are displayed
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and prescription audit 12 12
ME G5.1 The facility conducts periodic 2 RR/SI
internal assessment Internal assessment is done at
periodic interval
ME G5.2 The facility conducts the periodic 2 RR/SI
prescription/ medical/death
audits There is procedure to conduct
Medical Audit
2 RR/SI
There is procedure to conduct
Death audit
ME G5.3 The facility ensures non Non Compliance are enumerated 2 RR/SI
compliances are enumerated and and recorded
recorded adequately
ME G5.4 Action plan is made on the gaps 2 RR/SI
found in the assessment / audit
process
Action plan prepared
ME G5.5 Corrective and preventive actions 2 RR/SI
are taken to address issues,
observed in the assessment &
audit Corrective and preventive action
taken
Standard G6 The facility has defined and established Quality Policy & Quality Objectives 6 6
ME G6.2 The facility periodically defines its 2 RR/SI
quality objectives and key
departments have their own
objectives
Quality objective are defined
ME G6.3 Quality policy and objectives are 2 SI
disseminated and staff is aware of
that Check of staff is aware of quality
policy and objectives
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Standard G7 Facility seeks continually improvement by practicing Quality method and tools. 10 10
ME G7.1 Facility uses method for quality PDCA 2 SI/RR
improvement in services
5S 2 SI/OB
Mistake proofing 2 SI/OB
Six Sigma 2 SI/RR
ME G7.2 Facility uses tools for quality Any two basic tools of Quality 2 SI/RR
improvement in services
Area of Concern - H Outcome 42 42
Standard H1 The facility measures Productivity Indicators and ensures compliance with State/National benchmarks 20 20
ME H1.1 Facility measures productivity IUD insertion per 1000 eligible
Indicators on monthly basis female
2 RR Denominator to be discussed
Vasectomy performed 2 RR
Tubectomy performed 2 RR
No of First Trimester MTP 2 RR
No. of Second Trimester MTP 2 RR
OCP Users 2 RR
Proportion of users using limiting
method
2 RR
Proportion of target met for
male sterilization surgery
2 RR
Proportion of target met for
female sterilization surgery
2 RR
No. of family planning
counselling done per 1000 client
2 RR
Standard H2 The facility measures Efficiency Indicators and ensure to reach State/National Benchmark 4 4
ME H2.1 Facility measures efficiency
Indicators on monthly basis
Skin to Skin time 2 RR
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ME H3.1 Facility measures Clinical Care & Surgical Site Infection rate
Safety Indicators on monthly basis
2 RR
Medical Audit Score 2 RR
No of adverse events per
thousand patients
2 RR
No. of complication per 1000
male sterilization surgeries
2 RR
No. of complication per 1000
female sterilization surgeries
2 RR
Surgical site infection rate 2 RR
No. of post operative deaths
per 1000 surgeries 2 RR
No. of sterilization failure per
1000 surgeries 2 RR
Standard H4 The facility measures Service Quality Indicators and endeavours to reach State/National benchmark 2 2
ME H4.1 Facility measures Service Quality
Indicators on monthly basis
Client Satisfaction score 2 RR
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A 28 28 100
B 64 68 94.11765
C 146 152 96.05263
D 104 106 98.11321
E 198 198 100
F 158 158 100
G 74 74 100
H 42 42 100
Total 814 826 98.54722
0
1
2
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National Quality Assurance Standards for Taluka Hospital
Checklist for General Administration 13
Reference No. Measurable Element Checkpoint Compliance Assessment Means of Verification Remarks
Method
ME A3.2 The facility Provides Laboratory Availability of In-house lab 2 SI/OB If lab is outsourced than
Services give partial compliance
ME A 3.3 The facility provides other diagnostic Availability of ECG Services 2 SI/OB
services, as mandated
Standard A4 Facility provides services as mandated in national Health Programs/ state scheme
ME A4.2 The facility provides services under The laboratory has facility to carry 2
Revised National TB Control out sputum microscopy
Programme as per guidelines
ME A4.3 The facility provides services under Facility for Diagnosis and 2 SI/RR
National Leprosy Eradication treatment of Leprosy.
Programme as per guidelines
ME A4.4 The facility provides services under Availability of Functional ICTC 2 SI/OB
National AIDS Control Programme as
per guidelines
Availability of link ART centre 2 SI/OB
ME A4.5 The facility provides services under Availability of Refraction room 0
National Programme for control of
Blindness as per guidelines
ME A4.8. The facility provides services under Facility for early detection and 2 SI/OB
National Programme for Prevention referral of suspected cases, ,
and control of Cancer, Diabetes,
Cardiovascular diseases & Stroke
(NPCDCS) as per guidelines
Standard B2 Services are delivered in a manner that is sensitive to gender, religious and cultural needs, and there are no barrier
ME B2.1 on account
Services are provided in manner of physical
that SDH/Taluk access,
has defined social,
policy for economic,
2 cultural or social status.
SI/PI
are sensitive to gender non discrimination according to
gender
ME B2.2 Religious and cultural preferences of Availability of complaint box and 0 PI/RR
patients and attendants are taken display of process for grievance
into consideration while delivering redresaal and personnel to be
services contacted.
ME B2.5 There is affirmative actions to There are arrangement and 2 RR/SI Linkage for Palliative Care ,
Linkages for care of terminally ill Hospice
ensure that vulnerable sections can patients
access services
There are Linkages for care , 2 RR/SI Linkages with NGOS,
Counselling and Protection of Police Mediation Cell
Victims of Violence including
domestic violence
ME B3.2 Confidentiality of patients records SDH/Taluk has defined policy for 1 RR/SI
and clinical information is maintenance of patient records
maintained and clinical information
ME B3.3 The facility ensures the behaviours SDH/Taluk defines and 1 RR/SI
of staff is dignified and respectful, communicate policy regarding
while delivering the services decent communication and
courteous behaviour towards the
patient and visitors
ME B3.4 The facility ensures privacy and SDH/Taluk defines the policy for 1 RR/SI
confidentiality to every patient, privacy and confidentiality of the
especially of those conditions having patient and condition related with
social stigma, and also safeguards social stigma and vulnerable
vulnerable groups groups
Standard B4 Facility has defined and established procedures for informing patient about the medical conditions and involving
ME B4.1 them
There is established procedures forin SDH/Taluk
treatment planning,
define policy forand facilitates
taking 2 informed
RR/SI decision making.
taking informed consent before consent.
treatment and procedures
ME B4.2 Patient is informed about his/her Display of patient rights and 2 OB
rights and responsibilities responsibilities.
ME B4.3 Staff are aware of Patients rights The staff is aware of patients 2 SI
responsibilities rights responsibilities
The staff is regularly sensitised 2 SI/RR
about rights and responsibilities of
the patient
ME B5.2 The facility ensures that drugs SDH/Taluk has established policy 2 RR/SI
prescribed are available at Pharmacy for providing all drugs in the EDL
and wards free of cost as per state directives
ME B5.3 It is ensured that facilities for the SDH/Taluk has established policy 2 RR/SI
prescribed investigations are for providing all diagnostics free
available at the facility of cost as per state directives
ME B5.4 The facility provide free of cost Methods for verification of 2 PI/SI
treatment to Below poverty line documents of patient is user
patients without administrative friendly
hassles
SDH/Taluk has established policy 2 RR/SI
to provide free treatment to BPL
patients
ME C1.4. The facility has adequate circulation Corridors are wide enough to 2 OB
area and open spaces according to accommodate daily traffic.
need and local law
Facility maintains open area as 2 OB
per floor area ratio mandated by
authorities
ME C1.5. The facility has infrastructure for SDH/Taluk has 24X7 functional 0 OB
intramural and extramural telephone connection/CUG/
communication intercom facility for internal
communication
ME C1.6 Service counters are available as per Availability of OPD counter as per 2 OB/RR
patient load load
ME C1.7. The facility and departments are There is no cris-cross between 2 OB
planned to ensure structure follows General and Patient Traffic
the function/processes (Structure
commensurate with the function of
the SDH/Taluk)
Standard C2 The facility ensures the physical safety including Fire safety of the infrastructure.
ME C2.1. The facility ensures the seismic The facility has been surveyed 2 OB/RR Ask for records of survey
safety of the infrastructure by Structural engineer for
seismic vulnerability in high risk
zone
ME C2.2. The facility ensures safety of Facility has mechanism for 2 OB/RR
electrical establishment periodical check / test of all
electrical installation by
competent electrical Engineer
ME C2.3. Physical condition of buildings are Windows have grills and wire 2 OB
safe for providing patient care meshwork
. Building including walls, roofs, 2 OB
floor, windows , balconies and
terraces are maintained
ME C2.5. The facility has adequate fire fighting Facility has installed fire 2 OB
Equipment extinguisher that are capilbility of
fighting A, B & C type of fire
ME C2.6. The facility has a system of periodic Periodic Training is provided for 2 OB/RR
training of staff and conducts mock using fire extinguishers
drills regularly for fire and other
disaster situation
Standard C3 The facility has adequate qualified and trained staff, required for providing the assured services to the current case
ME C3.1. The facility has adequate specialists Availability of General Surgeon load 0 OB/RR/SI As per patient load, in
doctors as per service provision house/ diverted/
outsourced
ME C3.2 The facility has adequate general Availability of General Duty 2 OB/RR/SI As per patient load, in
duty doctors as per service provision Doctors as per load house/ diverted/
and work load outsourced
Standard C4 Facility provides drugs and consumables required for assured list of services.
ME C4.1 The departments have availability of SDH/Taluk has policy to ensure 2 SI/RR
adequate drugs at point of use drugs at all point of use as per
state EDL
Standard C5 The facility has equipment & instruments required for assured list of services.
ME C5.6 Availability of functional equipment Availability of equipment for 2 OB Equipments for
and instruments for support services Facility management horticulture, electrical
repair, plumbing material
etc
ME D1.2. The facility has established Facility has contracted agency for 2 SI/RR
procedure for internal and external calibration of equipments.
calibration of measuring Equipment
ME D2.5 The facility has established SDH/Taluk implements scientific 2 OB/RR/SI ABC, VED, FSN,FIFO
procedure for inventory inventory management system
management techniques according to their needs
ME D2.6 There is a procedure for periodically SDH/Taluk has policy that there is 2 RR/SI
replenishing the drugs in patient care no stock out of the drugs and
areas consumables at patient care area
ME D2.8 There is a procedure for secure SDH/Taluk has a policy for 1 RR/SI
storage of narcotic and psychotropic ensuring proper management and
drugs restriction of unintended use of
narcotic substance and
psychotropic drugs as per
prevalent law
Standard D3 The facility has established Program for maintenance and upkeep of the faciity to provide safe, secure and
ME D3.1. Exterior of the facility building is comfortable
Boundary Wallsenvironment
of building is to staff,2 patients
OB and visitors.
maintained with landscaping in open plastered and whitewashed.
areas.
. No unwanted/outdated posters 2 OB
on SDH/Taluk boundary and
building walls
. SDH/Taluk Buildings are in 1 OB
uniform colour scheme
. SDH/Taluk has system to 2 OB/RR
whitewash the building
periodically
ME D3.3. Patient care areas are clean and General waste from SDH/Taluk is 2 OB/RR
hygienic removed daily by
municipal/outsourced agency
ME D3.4. The facility has policy of removal of SDH/Taluk has condemnation 2 RR/SI
condemned junk material policy in place
. Periodic removal of junk material 2 OB/RR
done
. SDH/Taluk has designated 2 OB
covered place to keep
junk/condemned material
. No junk/condemned articles in 2 OB
open spaces
ME D3.5. The facility has established Pest control measures are evident 2 RR/SI
procedures for pest, rodent and at facility
animal control
. Anti Termite treatment of the 2 RR/SI
wooden furniture
ME D3.6. The facility provides adequate Adequate illumination in open 2 OB
illumination level at patient care areas in night
areas
Adequate illumination in 2 OB Stairs, corridor and waiting
circulation area area
Adequate illumination in toilets 2 OB
SDH/Taluk periodically measure 2 OB
illumination at different area of
the SDH/Taluks
Adequate illumination at 2 OB
approach roads to SDH/Taluk
ME D3.7. The facility has provision of There is restriction on entry of 2 OB
restriction of visitors in patient areas vendors and hawkers inside the
premise of the SDH/Taluk
ME D3.10. The facility has established measure for No female staff is posted alone at 2 SI
safety and security of female staff night
Standard D4 The facility ensures 24X7 water and power backup as per requirement of service delivery, and support services
ME D4.1. The facility has adequate SDH/Taluk has adequate waternorms 2 OB/RR/SI 450-500 Litres per bed per
arrangement storage and supply for storage facility as per day
portable water in all functional areas requirements
ME D4.2. The facility ensures adequate power Availability of noiseless generators 2 OB/SI
backup in all patient care areas as for power back up
per load
Estimation of power consumption 2 RR/SI
by SDH/Taluks is done
ME D5.5 The facility has established Clean linen is provided to all the 2
procedures for changing of linen in occupied beds
patient care areas
Standard D6 The facility has defined and established procedures for promoting public participation in management of SDH/Taluk
ME D6.1. The facility has established transparency
RKS or eqvivalent body is and accountability.
2 RR
procedures for management of registered under societies
activities of Rogi Kalyan Samitis registration act
. Participation of community 2 RR
representatives/NGO is ensured
Standard D8 Facility is compliant with all statutory and regulatory requirement imposed by local, state or central government
ME D8.1. The facility has requisite licences Availability of valid No objection 0 RR
and certificates for operation of Certificate from fire safety
SDH/Taluk and different activities authority
. Availability of certificate of 2 RR
inspection of electrical installation
Registration of Ultrasound 2
machine under PCPNDT act.
Drug and cosmetic Act 2005 0 RR
Safety code for Medical diagnostic 0 RR AERB safety code no.
X ray equipment and installation AERB/SC/MED-2(Rev 1)
Standard D9 Roles & Responsibilities of administrative and clinical staff are determined as per govt. regulations and standards
ME D9.1. The facility has established job operating procedures.
Job description of Specialist 0 RR Regular + contractual
description as per govt guidelines Doctor is defined and
communicated
ME D9.2. The facility has a established Duty roster of doctors is prepared, 2 RR/SI
procedure for duty roster and updated and communicated
deputation to different departments
ME D9.3. The facility ensures the adherence Facility has policy for dress code 2 RR/SI
to dress code as mandated by its for different cadre of SDH/Taluk.
administration / the health
department
ME E1.4 There is established procedure for Facility updates daily availability 2 RR/SI/PI
managing patients, in case beds are of vacant patient beds
not available at the facility
Standard E3 Facility has defined and established procedures for continuity of care of patient and referral
ME E3.1. Facility has established procedure Facility has established policy 2 RR/SI
for continuity of care during for co ordination and handover
interdepartmental transfer during interdepartmental
transfer
ME E3.2. Facility provides appropriate referral There is policy for referral of 2 RR/SI
linkages to the patients/Services for patient for which services can
transfer to other/higher facilities to not be provided at the facility
assure their continuity of care.
Standard E4 The facility has defined and established procedures for nursing care
ME E4.1 Procedure for identification of There is policy for identification of 0 RR/SI
patients is established at the facility patient before any clinical
procedure
ME E4.2. Procedure for ensuring timely and There is a policy for ensuring 0 RR/SI
accurate nursing care as per treatment accuracy of verbal/telephonic
plan is established at the facility orders
ME E4.3 There is established procedure of SDH/Taluk has policy for patient 2 RR/SI
patient hand over, whenever staff hand over during shift change
duty change happens
ME E4.4 Nursing records are maintained SDH/Taluk has policy for 2 RR/SI
maintaining nursing records
ME E4.5 There is procedure for periodic There is policy for periodic 2 RR/SI
monitoring of patients monitoring of patient
Standard E5 Facility has a procedure to identify high risk and vulnerable patients.
ME E5.1 The facility identifies vulnerable SDH/Taluk identify and 2 OB/SI
patients and ensure their safe care communicate the category of
patient considered as vulnerable
ME E5.2 The facility identifies high risk patients SDH/Taluk identify and 2 OB/SI
and ensure their care, as per their need communicate the category of
patient considered as high risk
Standard E6 Facility follows standard treatment guidelines defined by state/Central government for prescribing the generic
ME E6.1. Facility ensured that drugs are Facility has policy drugs & their rational
and enabling 2 use.
RR
prescribed in generic name only order for prescribing drugs by
generic name only
ME E6.2 There is procedure of rational use of Facility provides adequate copies 2 SI/RR
drugs of STG to respective department
Standard E8 Facility has defined and established procedures for maintaining, updating of patients’ clinical records and their
ME E8.7 The facility ensures safe and Dedicatd space for storage of storage 2 RR
adequate storage and retrieval of records.
medical records
SDH/Taluk has a policy for storing 2 RR
records in safe and secure
manner.
Standard E15 The facility has defined and established procedures for end of life care and death
ME E15.1. Death of admitted patient is Facility has a standard 2 SI/RR
adequately recorded and procedure for decent
communicated communicate of death to
relatives
ME E15.3 The facility has standard operating Facility has established has 2 SI/RR
procedure for end of life support established policy for end of life
care
Standard E19 The facility has established procedures for care of new born, infant and child as per guidelines
ME E19.1 The facility provides immunization Facility has established produce 2 SI/RR
services as per guidelines for reporting and follow up of
AEFI
ME F1.6. Facility has defined and established Facility has antibiotic policy in 2 SI/RR
antibiotic policy place
There is system for reporting Anti 2 SI/RR
Microbial Resistance with in the
facility
ME F2.2 Staff is trained and adhere to Check for the records that training 2 SI/RR
standard hand washing practices have been provided
ME F2.3 Facility ensures standard practices Facility ensures uninterrupted and 2 SI/RR
and materials for antisepsis adequate supply of antiseptics
Standard F3 Facility ensures standard practices and materials for Personal protection
ME F3.1 Facility ensures adequate personal Availability of Heavy duty gloves 0 OB/SI
protection equipments as per for cleaning staff
requirements
Availability of gum boots for 2 OB/SI
cleaning staff
Availability of masks for cleaning 2 OB/SI
staff
Availability of apron for cleaning 2 OB/SI
staff
The facility ensures adequate and 2 SI/RR
regular supply of personal
protective equipments
ME F3.2 Staff is adhere to standard personal There is policy for judicious use of 2 SI/RR
protection practices personal protective equipments
specially sterile gloves
Standard F4 Facility has standard Procedures for processing of equipments and instruments
ME F4.1 Facility ensures standard practices and The facility ensure adequate 2 SI/RR Disinfectant like
materials for decontamination and supply of disinfectant at the point hypochlorite, bleaching
cleaning of instruments and of use powder etc.
procedures areas
ME F5.4 Facility ensures segregation infectious SDH/Taluk has policy for 2 SI/RR
patients identification and segregation of
infectious patient
Standard F6 Facility has defined and established procedures for segregation, collection, treatment and disposal of Bio Medical
ME F6.1 Facility Ensures segregation of Bio and hazardous
Facility ensures adequate and Waste.
2 SI/RR
Medical Waste as per guidelines regular supply of colour coded
liners
ME G1.2. The facility reviews quality of its Quality team meets monthly and 2 SI/RR
services at periodic intervals review the quality activities
Standard G2 Facility has established system for patient and employee satisfaction
ME G2.1. Patient Satisfaction surveys are There is person designated to co 1 SI/RR
conducted at periodic intervals ordinate satisfaction survey
ME G2.3. Facility prepares the action plans for There is procedure for preparing 0 RR/SI
the areas, contributing to low Action plan for improving patient
satisfaction of patients. satisfaction
Standard G3 Facility have established internal and external quality assurance programs wherever it is critical to quality.
ME G3.1. Facility has established internal Daily round schedule is defined 1 SI/RR
quality assurance program at and practiced
relevant departments
ME G3.2. Facility has established external External Quality assurance is done 1 SI/RR
assurance programs at relevant on defined interval
departments
ME G3.3. Facility has established system for There is system for reviewing 2 SI/RR At departmental
use of check lists in different departmental checklist and taking /SDH/Taluk Level
departments and services appropriate action
Standard G4 Facility has established, documented implemented and maintained Standard Operating Procedures for all key
ME G4.1. Departmental standard operating SDH/Taluk has documentedprocesses.0 RR
procedures are available Quality system manual
. SDH/Taluk has Records of 0 RR
distribution of Standard operating
procedure
Standard G5 The facility has established system of periodic review as internal assessment , medical & death audit and
ME G5.1. The facility conducts periodic prescription
Periodic internal assessment plan audit
2 RR/SI
internal assessment is prepared & followed
Internal Assessors are identified 2 RR/SI
ME G5.2. The facility conducts the periodic There is established committee 0 RR/SI
prescription/ medical/death audits for reviewing maternal death
Standard G6 The facility has defined and established Quality Policy & Quality Objectives
ME G6.1. The facility defines its quality policy Quality policy are defined and 1 RR/OB
displayed in local language
Quality policy is in local language 1 RR/OB
ME G6.2. The facility periodically defines its Quality objective are reviewed at 2 RR/SI
quality objectives and key periodic intervals
departments have their own
objectives
ME G6.3. Quality policy and objectives are Check if top management is 2 RR/SI
disseminated and staff is aware of aware of quality policy and
that objectives
ME G6.4. Progress towards quality objectives Top management review progress 2 RR/SI
is monitored periodically on Quality objectives periodically
standard G7 The facility seeks continual improvement by practicing Quality tool and method.
ME G7.1 The faclity uses methods for quality SDH/Taluk maps critical processes 0 RR/SI All clinical and support
improvement in services and identify non value adding services process that are
activities critical to quality ,e.g.
OPD, IPD, OT, LR, NBSU,
Diagnostics, Pharmacy,
Blood storage, Admin,
Kitchen, Laundry,
Housekeeping etc.
ME G7.2 The facility uses tools for quality 5s, Prioritization, 7 Quality tools, 0 RR Any two Quality Tools
improvement. Mistake proofing etc.
Standard H3 The facility measures Clinical Care & Safety Indicators and tries to reach State/National benchmark
ME H3.1 Facility measures Clinical Care & Safety Average Length of Stay 2 RR
Indicators on monthly basis
. Crude mortality rate 2 RR
. Maternal mortality per 1000 2 RR
deliveries
. Neonatal mortality per 1000 live 2 RR
births
. SDH/Taluk acquired infection rate 2 RR Surgical Site, Device
related SDH/Taluk
acquired infection rate
Standard H4 The facility measures Service Quality Indicators and endeavours to reach State/National benchmark
ME H4.1 Facility measures Service Quality overall LAMA Rate 2 RR
Indicators on monthly basis
. Patient satisfaction Score IPD 2 RR
Patient satisfaction Score OPD 2
. Staff Satisfaction Score 2 RR
. Turn over rate of contractual staff 2 RR