EUROPEAN STANDARD EN 12004-1

NORME EUROPÉENNE
EUROPÄISCHE NORM February 2017

ICS 83.180; 91.100.10 Supersedes EN 12004:2007+A1:2012

English Version

Adhesives for ceramic tiles - Part 1: Requirements,

assessment and verification of constancy of performance,
classification and marking
Colles à carrelage - Partie 1: Exigences, évaluation et
vérification de la constance de performance,
classification et marquage
Mörtel und Klebstoffe für keramische Fliesen und
Platten - Teil 1: Anforderungen, Bewertung und
Überprüfung der Leistungsbeständigkeit, Einstufung
und Kennzeichnung

This European Standard was approved by CEN on 28 November 2016.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATION

COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels

© 2017 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 12004-1:2017 E
worldwide for CEN national Members.
EN 12004-1:2017 (E)

Contents Page

European foreword....................................................................................................................................................... 4
Introduction .................................................................................................................................................................... 5
1 Scope .................................................................................................................................................................... 6
2 Normative references .................................................................................................................................... 6
3 Terms and definitions ................................................................................................................................... 6
3.1 General ................................................................................................................................................................ 6
3.2 Products.............................................................................................................................................................. 7
3.3 Tools and working methods ........................................................................................................................ 7
3.4 Application properties .................................................................................................................................. 7
3.5 Final properties ............................................................................................................................................... 8
3.6 Characteristics ................................................................................................................................................. 8
4 Product characteristic ................................................................................................................................... 9
4.1 Cementitious adhesives (C) ......................................................................................................................... 9
4.2 Dispersion adhesives (D) .......................................................................................................................... 11
4.3 Reaction resin adhesives (R) ................................................................................................................... 11
4.4 Reaction to fire .............................................................................................................................................. 12
4.4.1 General ............................................................................................................................................................. 12
4.4.2 Adhesives classified as Class A1 without the need for testing (CWT) ....................................... 12
4.4.3 Adhesives classified as class E without the need for further testing (CWFT) ........................ 12
4.4.4 Adhesives classified according to the test results ............................................................................ 13
4.5 Resistance to chemical attack.................................................................................................................. 13
4.6 Release of dangerous substances ........................................................................................................... 14
5 Testing, assessment and sampling methods ...................................................................................... 14
6 Assessment and verification of constancy of performance (AVCP) ........................................... 14
6.1 General ............................................................................................................................................................. 14
6.2 Type testing .................................................................................................................................................... 14
6.2.1 General ............................................................................................................................................................. 14
6.2.2 Test samples, testing and compliance criteria .................................................................................. 15
6.2.3 Test reports .................................................................................................................................................... 17
6.2.4 Shared other party results ........................................................................................................................ 17
6.3 Factory production control (FPC) .......................................................................................................... 17
6.3.1 General ............................................................................................................................................................. 17
6.3.2 Requirements ................................................................................................................................................ 18
6.3.3 Product specific requirements ................................................................................................................ 21
6.3.4 Initial inspection of factory and of FPC ................................................................................................ 22
6.3.5 Continuous surveillance of FPC ............................................................................................................... 22
6.3.6 Procedure for modifications .................................................................................................................... 22
6.3.7 One-off products, pre-production products (e.g. prototypes) and products produced
in very low quantity .................................................................................................................................... 23
7 Classification and designation................................................................................................................. 23
8 Marking and labelling................................................................................................................................. 26

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Annex ZA (informative) Relationship of this European Standard with Regulation (EU)

No. 305/2011 ................................................................................................................................................. 27
ZA.1 Scope and relevant characteristics ........................................................................................................ 27
ZA.2 System of Assessment and Verification of Constancy of Performance (AVCP) ...................... 30
ZA.3 Assignment of AVCP tasks ......................................................................................................................... 30
Bibliography ................................................................................................................................................................. 33

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EN 12004-1:2017 (E)

European foreword

This document (EN 12004-1:2017) has been prepared by Technical Committee CEN/TC 67 “Ceramic
tiles”, the secretariat of which is held by UNI.

This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by August 2017, and conflicting national standards shall
be withdrawn at the latest by November 2018.

Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

This document supersedes EN 12004:2007+A1:2012.

This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association, and supports essential requirements of EU Directive(s) for
construction works of Regulation No. 305/2011.

For relationship with this Regulation, see informative Annex ZA, which is an integral part of this
document.

The significant technical changes between this European Standard and the previous edition are listed
herewith:

— Clause 3.6.1 replacement of the term “Fundamental” with “Basic”;

— Clause 4, Tables 1, 2 and 3;

— New Clause 5;

— New Clause 6 in accordance with CEN guidance documents;

— New Annex ZA (informative) in accordance with the CPR (Regulation (EU) No. 305/2011) and the
Commission Delegated Regulations (EU) No. 157/2014 relative to DoP made available on websites,
(EU) No. 574/2014 relative to the Model of DoP and (EU) No. 568/2014 relative to the assessment
and verification of constancy of performance.

According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.

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Introduction

It is essential that the characteristics of the construction products defined in this standard consider that
the normal stresses due to the works for which they are intended, assembled or installed, can be
properly accommodated. Some special characteristics will take into account the type of substrate and
that the adhesives should resist the degrading actions of climate, etc.
Many properties of adhesives for tiling are mainly determined by the type of binders used. Different
types of tile adhesives are defined according to the chemical nature of their binders.
The different types of adhesives for ceramic tiles have specific characteristics in terms of their
application properties and final performance.
The relationship between characteristics and the working conditions (dry or humid conditions, hot
climate, fast setting, etc.) is not given in this standard.
The manufacturer should give information about the use of the product and the correct conditions of
use.
The specifier should evaluate the state of the job site (mechanical and thermal influences) and choose
the appropriate product considering all the possible risks.

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1 Scope
This European Standard is applicable to the following three types of adhesives for ceramic tiles, i.e.
cementitious ones for internal and external tile installations, dispersion and reaction resin ones for
internal tile installations, on walls and floors.
This European Standard gives the terminology concerning the products, working methods, application
properties, etc, for ceramic tile adhesives.
This European Standard specifies the performance requirements for the adhesives for ceramic tiles.
It also specifies the appurtenant test methods, assessment and verification of constancy of performance
(AVCP), as well as classification, designation and marking of adhesives for ceramic tiles.
This European Standard does not provide criteria or recommendations for the design and installation of
ceramic tiles.
Ceramic tile adhesives may also be used for other types of tiles (natural and agglomerated stones, etc.),
if they do not adversely affect these materials.

2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated
references, the latest edition of the referenced document (including any amendments) applies.
EN 12004-2:2017, Adhesives for ceramic tiles — Part 2: Test methods

EN 12808-1, Grouts for tiles — Part 1: Determination of chemical resistance of reaction resin mortars

EN 13238, Reaction to fire tests for building products — Conditioning procedures and general rules for
selection of substrates

EN 13501-1, Fire classification of construction products and building elements — Part 1: Classification
using data from reaction to fire tests

EN 14411, Ceramic tiles — Definition, classification, characteristics, assessment and verification of

constancy of performance and marking

3 Terms and definitions

For the purposes of this document, the following terms and definitions apply.
3.1 General

3.1.1
thin bed method
method used for installing tiles onto a plane surface with an adhesive

Note 1 to entry: The adhesive is usually applied with a trowel to obtain a layer and then combed with a notched
trowel to achieve the right thickness and planarity.

3.1.2
fixing surface
plane rigid surface upon which the tile is fixed

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3.1.3
wall and floor tiles
tiles made out of ceramic or natural and agglomerated stones

3.2 Products

3.2.1
cementitious adhesive
mixture of hydraulic binding agents, aggregates, and organic additives, mixed with water or liquid
admix just before use

3.2.2
dispersion adhesive
ready to use mixture of organic binding agent(s) in the form of an aqueous polymer dispersion, organic
additives and mineral fillers

3.2.3
reaction resin adhesive
one or more component mixture of synthetic resin, mineral fillers and organic additives in which
hardening occurs by chemical reaction

3.3 Tools and working methods

3.3.1
notched trowel
toothed tool, which makes it possible to apply the adhesive as a series of ribs of a uniform thickness
onto the fixing surface and/or the reverse face of the tile

3.3.2
floating method
adhesive applied only to the fixing surface, usually with a trowel to obtain a uniform layer and then
combed with a notched trowel

3.3.3
floating and buttering method
adhesive applied to the fixing surface and to the reverse of the tiles

3.4 Application properties

3.4.1
shelf life
time of storage under stated conditions during which an adhesive is expected to maintain its working
properties

3.4.2
maturing time
interval between the time when the cementitious adhesive is mixed and the time when it is ready for
use

3.4.3
pot-life
maximum time interval during which the adhesive can be used after mixing

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3.4.4
open time
maximum interval after application at which tiles can be embedded in the applied adhesive and meet
the specified tensile adhesion strength requirement

3.4.5
wetting capability
ability of a combed adhesive layer to wet the tile

3.4.6
slip
downward movement of a tile applied to a combed adhesive layer on a vertical or inclined surface

3.4.7
adjustability
maximum time interval after which the tile’s position in the adhesive layer can be adjusted without
significant loss of adhesion strength

3.5 Final properties

3.5.1
adhesion strength
maximum strength per unit surface area which can be measured by shear or tensile testing

3.5.2
deformability
capacity of a hardened adhesive to be deformed by stresses between the tile and the fixing surface
without damage to the installed surface

3.5.3
transverse deformation
deflection recorded at the centre when a beam of hardened adhesive is subjected to three point loading

3.6 Characteristics

3.6.1
basic characteristics
characteristics that an adhesive absolutely has to have

3.6.2 Optional characteristics

3.6.2.1
additional characteristic
characteristic for specific service conditions where enhanced levels of performance are required

3.6.2.2
special characteristic
characteristic of the adhesive which provide further information about its general performance

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4 Product characteristic
4.1 Cementitious adhesives (C)

Characteristics of the normal setting cementitious adhesive for ceramic tiles shall comply with the
requirements specified in Table 1 a, and characteristics of the fast setting cementitious adhesive for
ceramic tiles with those in Table 1 b.
When needed for special service condition(s) of cementitious adhesive for ceramic tiles, its optional
characteristics shall comply with the requirements specified in Tables 1 c, 1 d and/or 1 e.
The amount of water and/or liquid admixes required for preparing the cementitious adhesive shall be
the same for all tests.

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Table 1 — Requirements for cementitious adhesives (C)

BASIC CHARACTERISTICS
1a NORMAL SETTING ADHESIVES (C1)
Characteristic Requirement Test Method
Initial tensile adhesion strength ≥ 0,5 N/mm2
Tensile adhesion strength after water
≥ 0,5 N/mm2
immersion EN 12004–
Tensile adhesion strength after heat ageing ≥ 0,5 N/mm2 2:2017, 8.3
Tensile adhesion strength after freeze–
≥ 0,5 N/mm2
thaw cycles
≥ 0,5 N/mm2 after not less than 20 EN 12004–
Open time: tensile adhesion strength
min 2:2017, 8.1
1b FAST SETTING ADHESIVES (C1F)
Characteristic Requirement Test Method
EN 12004–
Early tensile adhesion strength ≥ 0,5 N/mm2 after not more than 6 h
2:2017, 8.3
≥ 0,5 N/mm2 after not less than 10 EN 12004–
Open time: tensile adhesion strength
min 2:2016, 8.1
EN 12004–
All other requirements as in Table 1 a
2:2017, 8.3
OPTIONAL CHARACTERISTICS
1c SPECIAL CHARACTERISTICS
Characteristic Requirement Test Method
EN 12004–
Slip (T) ≤ 0,5 mm
2:2017, 8.2
Extended open time (E): ≥ 0,5 N/mm2 after not less than 30 EN 12004–
tensile adhesion strength min 2:2017, 8.1
Deformable adhesive (S1): ≥ 2,5 mm and < 5 mm
transverse deformation EN 12004–
Highly deformable adhesive (S2): 2:2017, 8.6
≥ 5 mm
transverse deformation:
1d ADDITIONAL CHARACTERISTICS (C2)
Characteristic Requirement Test Method
High initial tensile adhesion strength ≥ 1 N/mm2
High tensile adhesion strength after water
≥ 1 N/mm2
immersion
EN 12004–
High tensile adhesion strength after heat 2:2017, 8.3
≥ 1 N/mm2
ageing
High tensile adhesion strength after freeze–
≥ 1 N/mm2
thaw cycles
1e FAST SETTING ADHESIVES (C2F)
Characteristic Requirement Test Method
EN 12004–
Early tensile adhesion strength ≥ 0,5 N/mm2 after not more than 6 h
2:2017, 8.3
≥ 0,5 N/mm2 after not less than 10 EN 12004–
Open time: tensile adhesion strength
min 2:2017, 8.1
EN 12004–
All other requirements as in Table 1 d
2:2017, 8.3

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4.2 Dispersion adhesives (D)

Characteristics of the dispersion adhesive for ceramic tiles shall comply with the requirements specified
in Table 2 a. When needed for special service condition(s) of dispersion adhesive for ceramic tiles, its
optional characteristics shall comply with the requirements specified in Tables 2 b and/or 2 c.
Table 2 — Requirements for Dispersion Adhesives (D)

2a BASIC CHARACTERISTICS (D1)

Characteristic Requirement Test Method
Initial shear adhesion strength ≥ 1 N/mm2 EN 12004–2:2017,
Shear adhesion strength after heat ageing ≥ 1 N/mm2 8.4

≥ 0,5 N/mm2 after not less than 20 EN 12004–2:2017,

Open time: tensile adhesion strength
min 8.1
OPTIONAL CHARACTERISTICS
2b SPECIAL CHARACTERISTICS
Characteristic Requirement Test Method
EN 12004–2:2017,
Slip (T) ≤ 0,5 mm
8.2
Extended open time (E): ≥ 0,5 N/mm2 after not less than 30 EN 12004–2:2017,
tensile adhesion strength min 8.1

2c ADDITIONAL CHARACTERISTICS (D2)

Characteristic Requirement Test Method
Shear adhesion strength after water
≥ 0,5 N/mm2
immersion EN 12004–2:2017,
Shear adhesion strength at elevated 8.4
≥ 1 N/mm2
temperature

4.3 Reaction resin adhesives (R)

Characteristics of the reaction resin adhesive for ceramic tiles shall comply with the requirements
specified in Table 3 a. When needed for special service condition(s) of reaction resin adhesive for
ceramic tiles, its optional characteristics shall comply with the requirements specified in Tables 3 b
and/or 3 c.

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Table 3 — Requirements for reaction resin adhesives (R)

3a BASIC CHARACTERISTICS (R1)

Characteristic Requirement Test Method
Initial shear adhesion strength ≥ 2 N/mm2
EN 12004–
Shear adhesion strength after water 2:2017, 8.5
≥2 N/mm2
immersion
≥ 0,5 N/mm2 after not less than 20 EN 12004–
Open time: tensile adhesion strength
min 2:2017, 8.1
OPTIONAL CHARACTERISTICS
3b SPECIAL CHARACTERISTICS
Characteristic Requirement Test Method
EN 12004–
Slip (T) ≤ 0,5 mm
2:2017, 8.2
3c ADDITIONAL CHARACTERISTICS (R2)
Characteristic Requirement Test Method
Shear adhesion strength after thermal EN 12004–
≥ 2 N/mm2
shock 2:2017, 8.5

4.4 Reaction to fire

4.4.1 General

The reaction to fire performance of adhesive for ceramic tiles shall be declared as the class in
accordance with EN 13501-1, based on one of the following options:
a) either without the need for testing (CWT), according to 4.4.2, or without the need for further testing
(CWFT), according to 4.4.3, when meeting the requirements, specified therein, or otherwise

b) based on results of the test method(s), relevant to specific reaction to fire class, and carried out in
accordance with the standard(s), referred to in EN 13501-1, as specified in 4.4.4.

4.4.2 Adhesives classified as Class A1 without the need for testing (CWT)

The reaction to fire performance of a given type of adhesive for ceramic tiles may be declared as Class
A1 1) without the need for testing, provided that it contains not more than 1 % of homogeneously
distributed organic material, by mass or volume (whichever is the most onerous).
4.4.3 Adhesives classified as class E without the need for further testing (CWFT)

The reaction to fire performance of a given type of adhesive for ceramic tiles may be declared as class
given in Table 4 2) when meeting the requirements for specific type of adhesive, specified therein.

1) See Decision of the Commission 96/603/EC of 1996-10-04 (see OJEU L267 of 1996-10-19), as amended by
2000/605/EC of 2000-09-26 (see OJEU L258 of 2000-10-12) and 2003/424/EC of 2003-06-06 (see OJEU L144 of
2003-06-12).
2) This table is the same as Table of the Commission Decision 2010/81/EC of 2010-02-09 (see OJEU L038 of
2010-02-11).

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Table 4 — Classes of reaction-to-fire performance for adhesives for ceramic tiles

Organic content Maximum layer thickness

Product a (mm) Class b
(% in weight)
Cementitious adhesives in accordance with
< 20 20
EN 12004-1
Dispersion adhesives in accordance with
< 40 5 E
EN 12004-1
Reaction resin adhesives in accordance with
< 50 5
EN 12004-1
a Mounted on any substrate of at least class D-s2, d0 and with density ≥ 680 kg/m3.
b Class as provided for in Table 1 of the Annex to the Commission delegated regulation (EU) 2016/364.

4.4.4 Adhesives classified according to the test results

4.4.4.1 The reaction to fire performance of a given type of adhesive for ceramic tiles shall be
declared as class (including the additional classification for smoke production and flaming
droplets/particles, if any), determined on a base of results of the tests carried out on the specimens
prepared according to 4.4.4.2 and 4.4.4.3, in accordance with the relevant methods, which are specified
for considered class in the standards referred in EN 13501-1.

4.4.4.2 The specimens of the adhesive, which are to be tested, shall be sampled, prepared and
conditioned according to EN 13238 under the following test conditions:

— substrate: paper-faced gypsum plaster board;

— conditioning: 28 days, (23 ± 2) °C and (50 ± 5) % relative humidity;

— number of specimen: 6.

4.4.4.3 In addition, the test specimen shall be prepared as follows for the following reaction to fire
classes:

a) for class E or EFL and class F or FFL:

— apply the adhesive with a notched trowel 10 mm × 10 mm, notches at 20 mm centres;

b) for class (A2, B, C or D) or (A2FL, BFL, CFL or DFL):

— apply the adhesive with a notched trowel 10 mm × 10 mm, notches at 20 mm centres;

— position and align ceramic tiles, classified as group BIa according to EN 14411, with facial
dimensions (50 ± 1) mm × (50 ± 1) mm into the adhesive;

— place the tiles 5 mm apart.

4.5 Resistance to chemical attack

The resistance to chemical attack of the reaction resin adhesive for ceramic tiles shall be determined in
accordance with EN 12808-1.
NOTE 1 The resistance to chemical attack is relevant for the reaction resin adhesives for ceramic tiles only.

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NOTE 2 For the resistance to chemical attack of these products there is neither indication of applicable
chemical agent(s) nor of threshold level.

The test media shall consist of the media to which the chemical resistant materials are to be exposed in
service and the test conditions temperature, concentration, etc.) shall simulate the anticipated service
and exposure conditions as closely as possible.
4.6 Release of dangerous substances

Materials used in products shall not release any dangerous substances in excess of the maximum
permitted levels specified in a relevant European Standard for the material or permitted in the national
regulations of the member state of destination.
National regulations on dangerous substances may require verification and declaration on release, and
sometimes content, when construction products covered by this standard are placed on those markets.
In the absence of European harmonized test methods, verification and declaration on release/content
should be done taking into account national provisions in the place of use.
NOTE An informative database covering European and national provisions on dangerous substances is
available at the Construction website on EUROPA accessed through: http://ec.europa.eu/growth/tools-
databases/cp-ds/

5 Testing, assessment and sampling methods

Testing and assessment methods and requirements for sampling shall be as set out in Clause 4 of this
document.

6 Assessment and verification of constancy of performance (AVCP)

6.1 General

The compliance of the adhesives for ceramic tiles with the requirements of this standard and with the
performances declared by the manufacturer in the DoP shall be demonstrated by:
— determination of the product-type on the base of type testing;

— factory production control by the manufacturer, including product assessment.

The manufacturer shall always retain the overall control and shall have the necessary means to take
responsibility for the conformity of the product with its declared performances.
6.2 Type testing
6.2.1 General

All performances related to characteristics included in this standard shall be determined when the
manufacturer intends to declare the respective performances unless the standard gives provisions for
declaring them without performing tests (e.g. use of previously existing data, CWFT and conventionally
accepted performance).
Assessment previously performed in accordance with the provisions of this standard, may be taken into
account provided that they were made to the same or a more rigorous test method, under the same
AVCP system on the same product or products of similar design, construction and functionality, such
that the results are applicable to the product in question.
For the purposes of assessment, adhesives for tiles may be grouped into families, where it is considered
that the results for one or more characteristics from any one product within the family are
representative for that same characteristics for all products within that same family.

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Products may be grouped in different families for different characteristics.

Reference to the assessment method standards should be made to allow the selection of a suitable
representative sample.
In addition, the determination of the product type shall be performed for all characteristics included in
the standard for which the manufacturer declares the performance:
— at the beginning of the production of a new or modified adhesive for tiles (unless a member of the
same product range); or

— at the beginning of a new or modified method of production (where this may affect the stated
properties); or

— they shall be repeated for the appropriate characteristic(s), whenever a change occurs in the
adhesive for tiles design, in the raw material or in the method of production (subject to the
definition of a family), which would affect significantly one or more of the characteristics.

Where components (e.g. cement) are used whose characteristics have already been determined by the
component supplier on the basis of conformity with other product standards, these characteristics need
not be re-assessed to demonstrate compliance with the European Standard. The specifications of these
components shall be documented.
Products bearing regulatory marking in accordance with appropriate harmonized European
specifications may be presumed to have the performances declared in the DoP, although this does not
replace the responsibility on the ceramic tile adhesives manufacturer to ensure that the ceramic tile
adhesives as a whole is correctly manufactured and its component products have the declared
performance values.
6.2.2 Test samples, testing and compliance criteria

The number of samples of ceramic tile adhesives and the testing method to be tested/assessed shall be
in accordance with Table 5.

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Table 5 — Number of samples to be tested and compliance criteria

No. of Compliance
Characteristic Requirement Assessment method
samples criteria
Table 1a of
Open time: tensile adhesion strength Clause 4 EN 12004–2:2017, 8.1, 1
Clause 4
Table 1c of
Slip Clause 4 EN 12004–2:2017, 8.2 1
Clause 4
Initial tensile adhesion strength Table 1a of
Clause 4 EN 12004–2:2017, 8.3 1
(cementitious adhesives) Clause 4
Early tensile adhesion strength (fast Table 1b of
Clause 4 EN 12004–2:2017, 8.3 1
setting cementitious adhesives) Clause 4
Tensile adhesion strength after water Table 1a of
Clause 4 EN 12004–2:2017, 8.3 1
immersion (cementitious adhesives) Clause 4
Tensile adhesion strength after heat Table 1a of
Clause 4 EN 12004–2:2017, 8.3 1
ageing (cementitious adhesives) Clause 4
Tensile adhesion strength after freeze– Table 1a of
Clause 4 EN 12004–2:2017, 8.3 1
thaw cycles (cementitious adhesives) Clause 4
Transverse deformation (cementitious Table 1c of
Clause 4 EN 12004–2:2017, 8.6 1
adhesives) Clause 4
Table 2a of
Open time (dispersion adhesives) Clause 4 EN 12004–2:2017, 8.1 1
Clause 4
Table 2b of
Slip (dispersion adhesives) Clause 4 EN 12004–2:2017, 8.2 1
Clause 4
Initial shear adhesion strength Table 2a of
Clause 4 EN 12004–2:2017, 8.4 1
(dispersion adhesives) Clause 4
Shear adhesion strength after heat Table 2a of
Clause 4 EN 12004–2:2017, 8.4 1
ageing (dispersion adhesives) Clause 4
Shear adhesion strength after water Table 2c of
Clause 4 EN 12004–2:2017, 8.4 1
immersion (dispersion adhesives) Clause 4
Shear adhesion strength at elevated Table 2c of
Clause 4 EN 12004–2:2017, 8.4 1
temperature (dispersion adhesives) Clause 4
Table 3a of
Open time (reaction resin adhesives) Clause 4 EN 12004–2:2017, 8.1 1
Clause 4
Table 3b of
Slip (reaction resin adhesives) Clause 4 EN 12004–2:2017, 8.2 1
Clause 4
Initial shear adhesion strength (reaction Table 3a of
Clause 4 EN 12004–2:2017, 8.5 1
resin adhesives) Clause 4
Shear adhesion strength after water Table 3a of
Clause 4 EN 12004–2:2017, 8.5 1
immersion Clause 4
Shear adhesion strength after thermal Table 3c of
Clause 4 EN 12004–2:2017, 8.5 1
shock Clause 4
Reaction to fire Clause 4 EN 13501–1 1

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6.2.3 Test reports

The results of the determination of the product type shall be documented in test reports. All test reports
shall be retained by the manufacturer for at least 10 years after the last date of production of the
adhesives for tiles to which they relate.
6.2.4 Shared other party results

A manufacturer may use the results of the product type determination obtained by someone else (e.g.
by another manufacturer, as a common service to manufacturers, or by a product developer), to justify
his own declaration of performance regarding a product that is manufactured according to the same
design (e.g. dimensions) and with raw materials, constituents and manufacturing methods of the same
kind, provided that:
— the results are known to be valid for products with the same essential characteristics relevant for
the product performance;

— in addition to any information essential for confirming that the product has such same
performances related to specific essential characteristics, the other party who has carried out the
determination of the product type concerned or has had it carried out, has expressly accepted (by
licence, contract, or any other type of written consent) to transmit to the manufacturer the results
and the test report to be used for the latter’s product type determination, as well as information
regarding production facilities and the production control process that can be taken into account
for FPC;

— the manufacturer using other party results accepts to remain responsible for the product having
the declared performances and he also:

a) ensures that the product has the same characteristics relevant for performance as the one that
has been subjected to the determination of the product type, and that there are no significant
differences with regard to production facilities and the production control process compared
to that used for the product that was subjected to the determination of the product type, and

b) keeps available a copy of the determination of the product type report that also contains the
information needed for verifying that the product is manufactured according to the same
design and with raw materials, constituents and manufacturing methods of the same kind.

6.3 Factory production control (FPC)

6.3.1 General

The manufacturer shall establish, document and maintain an FPC system to ensure that the products
placed on the market comply with the declared performance of the essential characteristics.
The FPC system shall consist of procedures, regular inspections and tests and/or assessments and the
use of the results to control raw and other incoming materials or components, equipment, the
production process and the product.
All the elements, requirements and provisions adopted by the manufacturer shall be documented in a
systematic manner in the form of written policies and procedures.
This factory production control system documentation shall ensure a common understanding of the
evaluation of the constancy of performance and enable the achievement of the required product
performances and the effective operation of the production control system to be checked. Factory
production control therefore brings together operational techniques and all measures allowing
maintenance and control of the compliance of the product with the declared performances of the
essential characteristics.

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EN 12004-1:2017 (E)

In case the manufacturer has used shared product type results, the FPC shall also include the
appropriate documentation as foreseen in 6.2.4.
6.3.2 Requirements

6.3.2.1 General

The manufacturer is responsible for organizing the effective implementation of the FPC system in line
with the content of this product standard. Tasks and responsibilities in the production control
organization shall be documented and this documentation shall be kept up-to-date.
The responsibility, authority and the relationship between personnel that manages, performs or verifies
work affecting product constancy, shall be defined. This applies in particular to personnel that need to
initiate actions preventing product non-constancies from occurring, actions in case of non-constancies
and to identify and register product constancy problems.
Personnel performing work affecting the constancy of performance of the product shall be competent
on the basis of appropriate education, training, skills and experience for which records shall be
maintained.
In each factory the manufacturer may delegate the action to a person having the necessary authority to:
— identify procedures to demonstrate constancy of performance of the product at appropriate stages;

— identify and record any instance of non-constancy;

— identify procedures to correct instances of non-constancy.

The manufacturer shall draw up and keep up-to-date documents defining the factory production
control. The manufacturer's documentation and procedures should be appropriate to the product and
manufacturing process. The FPC system should achieve an appropriate level of confidence in the
constancy of performance of the product. This involves:
a) the preparation of documented procedures and instructions relating to factory production control
operations, in accordance with the requirements of the technical specification to which reference is
made;

b) the effective implementation of these procedures and instructions;

c) the recording of these operations and their results;

d) the use of these results to correct any deviations, repair the effects of such deviations, treat any
resulting instances of non-conformity and, if necessary, revise the FPC to rectify the cause of non-
constancy of performance.

Where subcontracting takes place, the manufacturer shall retain the overall control of the product and
ensure that he receives all the information that is necessary to fulfil his responsibilities according to this
European Standard.
If the manufacturer has part of the product designed, manufactured, assembled, packed, processed
and/or labelled by subcontracting, the FPC of the subcontractor may be taken into account, where
appropriate for the product in question.
The manufacturer who subcontracts all of his activities may in no circumstances pass the above
responsibilities on to a subcontractor.
NOTE Manufacturers having an FPC system, which complies with EN ISO 9001 [1] standard and which
addresses the provisions of the present European Standard are considered as satisfying the FPC requirements of
the Regulation (EU) No 305/2011.

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 EN 12004-1:2017 (E)

6.3.2.2 Equipment

6.3.2.2.1 Testing

All weighing, measuring and testing equipment shall be calibrated and regularly inspected according to
documented procedures, frequencies and criteria.
6.3.2.2.2 Manufacturing

All equipment used in the manufacturing process shall be regularly inspected and maintained to ensure
use, wear or failure does not cause inconsistency in the manufacturing process. Inspections and
maintenance shall be carried out and recorded in accordance with the manufacturer’s written
procedures and the records retained for the period defined in the manufacturer's FPC procedures.
6.3.2.3 Raw materials and components

The specifications of all incoming raw materials and components shall be documented, as shall the
inspection scheme for ensuring their compliance. In case supplied kit components are used, the
constancy of performance system of the component shall be that given in the appropriate harmonized
technical specification for that component.
6.3.2.4 Traceability and marking

Individual product batches shall be identifiable and traceable with regard to their production origin.
The manufacturer shall have written procedures ensuring that processes related to affixing traceability
codes and/or markings are inspected regularly.
6.3.2.5 Controls during manufacturing process

The manufacturer shall plan and carry out production under controlled conditions.
6.3.2.6 Product testing and evaluation

The manufacturer shall establish procedures to ensure that the stated values of the characteristics he
declares are maintained. The characteristics, the test methods and the minimum frequencies shall be as
specified in Table 6.

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EN 12004-1:2017 (E)

Table 6 — Production control - Test methods and minimum FPC frequency

Minimum FPC
Characteristic Test method
frequency d
Open time: tensile adhesion strength EN 12004–2:2017, 8.1 A
Slip EN 12004–2:2017, 8.2 A
Normal Setting Adhesives - Initial tensile adhesion strength
EN 12004–2:2017, 8.3 A
(cementitious adhesives)
Fast Setting Adhesives - Early tensile adhesion strength
EN 12004–2:2017, 8.3 A
(fast setting cementitious adhesives)
Initial shear adhesion strength (dispersion adhesives) EN 12004–2:2017, 8.4 A
Initial shear adhesion strength (reaction resin adhesives) EN 12004–2:2017, 8.5 A
Tensile adhesion strength after conditioning (cementitious
EN 12004–2:2017, 8.3 B
adhesives)
Shear adhesion strength after conditioning (dispersion
EN 12004–2:2017, 8.4 B
adhesives)
Shear adhesion strength after conditioning (reaction resin
EN 12004–2:2017, 8.5 B
adhesives)
Transverse deformation EN 12004–2:2017, 8.6 B
- (CWT or CWFT) Test method(s) b
Reaction to fire a C
- tested EN 13501–1 c

a For uses subject to the reaction to fire regulations only.

b Appropriate test/assessment method(s) to check compliance with the requirements relevant for application
of CWT or CWFT cases (see 4.4.2 and 4.4.3, respectively).
c Test method(s), which are specified for considered class in the standards referred in EN 13501–1.
d Minimum FPC frequency:
A means at least one test for every 1000 tonnes, with a minimum of one time per year and a maximum of one
time per month,
B means at least one test per year for production below 2500 tonnes/y and two tests per year for production
over 2500 tonnes/y.
C means no direct testing. However, the composition shall be checked at regular intervals.

6.3.2.7 Non-complying products

The manufacturer shall have written procedures which specify how non-complying products shall be
dealt with. Any such events shall be recorded as they occur and these records shall be kept for the
period defined in the manufacturer’s written procedures.
Where the product fails to satisfy the acceptance criteria, the provisions for non-complying products
shall apply, the necessary corrective action(s) shall immediately be taken and the products or batches
not complying shall be isolated and properly identified.
Once the fault has been corrected, the test or verification in question shall be repeated.

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 EN 12004-1:2017 (E)

The results of controls and tests shall be properly recorded. The product description, date of
manufacture, test method adopted, test results and acceptance criteria shall be entered in the records
under the signature of the person responsible for the control/test.
With regard to any control result not meeting the requirements of this European Standard, the
corrective measures taken to rectify the situation (e.g. a further test carried out, modification of
manufacturing process, throwing away or putting right of product) shall be indicated in the records.
6.3.2.8 Corrective action

The manufacturer shall have documented procedures that instigate action to eliminate the cause of
non-conformities in order to prevent recurrence.
6.3.2.9 Handling, storage and packaging

The manufacturer shall have procedures providing methods of product handling and shall provide
suitable storage areas preventing damage or deterioration.
6.3.3 Product specific requirements

The FPC system shall address this European Standard and ensure that the products placed on the
market comply with the declaration of performance.
The FPC system shall include a product specific FPC, which identifies procedures to demonstrate
compliance of the product at appropriate stages, i.e.:
a) the controls and tests to be carried out prior to and/or during manufacture according to a
frequency laid down in the FPC test plan,

and/or

b) the verifications and tests to be carried out on finished products according to a frequency laid down
in the FPC test plan.

If the manufacturer uses only finished products, the operations under b) shall lead to an equivalent
level of compliance of the product as if FPC had been carried out during the production.
If the manufacturer carries out parts of the production himself, the operations under b) may be reduced
and partly replaced by operations under a). Generally, the more parts of the production that are carried
out by the manufacturer, the more operations under b) may be replaced by operations under a).
In any case the operation shall lead to an equivalent level of compliance of the product as if FPC had
been carried out during the production.
NOTE Depending on the specific case, it can be necessary to carry out the operations referred to under a) and
b), only the operations under a) or only those under b).

The operations under a) refer to the intermediate states of the product as on manufacturing machines
and their adjustment, and measuring equipment etc. These controls and tests and their frequency shall
be chosen based on product type and composition, the manufacturing process and its complexity, the
sensitivity of product features to variations in manufacturing parameters etc.
The manufacturer shall establish and maintain records that provide evidence that the production has
been sampled and tested. These records shall show clearly whether the production has satisfied the
defined acceptance criteria and shall be available for at least ten years.

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EN 12004-1:2017 (E)

6.3.4 Initial inspection of factory and of FPC

Initial inspection of factory and of FPC shall be carried out when the production process has been
finalized and in operation. The factory and FPC documentation shall be assessed to verify that the
requirements of 6.3.2 and 6.3.3 are fulfilled.
During the inspection it shall be verified:
a) that all resources necessary for the achievement of the product characteristics included in this
European Standard are in place and correctly implemented;

and

b) that the FPC-procedures in accordance with the FPC documentation are followed in practice;

and

c) that the product complies with the product type samples, for which compliance of the product
performance to the DoP has been verified.

All locations where final assembly or at least final testing of the relevant product is performed, shall be
assessed to verify that the above conditions a) to c) are in place and implemented. If the FPC system
covers more than one product, production line or production process, and it is verified that the general
requirements are fulfilled when assessing one product, production line or production process, then the
assessment of the general requirements does not need to be repeated when assessing the FPC for
another product, production line or production process.
All assessments and their results shall be documented in the initial inspection report.
6.3.5 Continuous surveillance of FPC

Surveillance of the FPC shall be undertaken once per year. The surveillance of the FPC shall include a
review of the FPC test plan(s) and production processes(s) for each product to determine if any changes
have been made since the last assessment or surveillance. The significance of any changes shall be
assessed.
Checks shall be made to ensure that the test plans are still correctly implemented and that the
production equipment is still correctly maintained and calibrated at appropriate time intervals.
The records of tests and measurement made during the production process and to finished products
shall be reviewed to ensure that the values obtained still correspond with those values for the samples
submitted to the determination of the product type and that the correct actions have been taken for
non-compliant products.
6.3.6 Procedure for modifications

If modifications are made to the product, production process or FPC system that could affect any of the
product characteristics declared according to this standard, then all the characteristics for which the
manufacturer declares performance, which may be affected by the modification, shall be subject to the
determination of the product type, as described in 6.2.1.
Where relevant, a re-assessment of the factory and of the FPC system shall be performed for those
aspects, which may be affected by the modification.
All assessments and their results shall be documented in a report.

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 EN 12004-1:2017 (E)

6.3.7 One-off products, pre-production products (e.g. prototypes) and products produced in very
low quantity

The ceramic tiles adhesives produced as a one-off, prototypes assessed before full production is
established, and products produced in very low quantities shall be assessed as follows.
For type assessment, the provisions of 6.2.1, 3rd paragraph apply, together with the following
additional provisions:
— in case of prototypes, the test samples shall be representative of the intended future production
and shall be selected by the manufacturer;
— on request of the manufacturer, the results of the assessment of prototype samples may be
included in a certificate or in test reports issued by the involved third party.
The FPC system of one-off products and products produced in very low quantities shall ensure that raw
materials and/or components are sufficient for production of the product. The provisions on raw
materials and/or components shall apply only where appropriate. The manufacturer shall maintain
records allowing traceability of the product.
In the initial assessment of the factory and FPC it shall be verified:
a) that all resources necessary for the achievement of the product characteristics included in this
European Standard will be available, and
b) that the FPC-procedures in accordance with the FPC-documentation will be implemented and
followed in practice, and
c) that procedures are in place to demonstrate that the factory production processes can produce a
product complying with the requirements of this European standard and that the product will be
the same as the samples used for the determination of the product type, for which compliance with
this European Standard has been verified.
Once series production is fully established, the provisions of 6.3 shall apply.

7 Classification and designation

Adhesives for ceramic tiles are classified into one of three types, according to the definitions given in
3.2:
C Cementitious adhesive
D Dispersion adhesive
R Reaction resin adhesive
For each type it is possible to have different classes, related to the different characteristics, according to
Tables 1, 2 and 3. These classes are designated with the following abbreviations:
1 normal adhesive
2 improved adhesive (meets the requirements for all the additional characteristics)
F fast setting adhesive
T adhesive with reduced slip
E adhesive with extended open time
S1 deformable adhesive
S2 highly deformable adhesive

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EN 12004-1:2017 (E)

The designation of the adhesive comprises the symbol of the type (C, D or R), followed by the
abbreviation of the class or classes it belongs to.
Table 7 describes the designation of tile adhesives which shall be used.
Table 7 — Classification, designation and description of adhesives for ceramic tiles
DESIGNATION
DESCRIPTION
TYPE CLASS
C 1 Normal setting cementitious adhesive
C 1F Fast setting cementitious adhesive
C 1T Normal setting cementitious adhesive with reduced slip
C 1E Normal setting cementitious adhesive with extended open time
C 1S1 Normal setting, deformable cementitious adhesive
C 1S2 Normal setting, highly deformable cementitious adhesive
C 1TS1 Normal setting, deformable cementitious adhesive with reduced slip
C 1TS2 Normal setting, highly deformable cementitious adhesive with reduced slip
C 1ES1 Normal setting, deformable cementitious adhesive with extended open time
Normal setting, highly deformable cementitious adhesive with extended open
C 1ES2
time
Normal setting cementitious adhesive with reduced slip and extended open
C 1TE
time
Normal setting deformable cementitious adhesive with reduced slip and
C 1TES1
extended open time
Normal setting highly deformable cementitious adhesive with reduced slip and
C 1TES2
extended open time
C 1FT Fast setting cementitious adhesive with reduced slip
C 1FE Fast setting cementitious adhesive with extended open time
C 1FS1 Fast setting deformable cementitious adhesive
C 1FS2 Fast setting highly deformable cementitious adhesive
C 1FTE Fast setting cementitious adhesive with reduced slip and extended open time
C 1FTS1 Fast setting deformable cementitious adhesive with reduced slip
C 1FTS2 Fast setting highly deformable cementitious adhesive with reduced slip
C 1FES1 Fast setting deformable cementitious adhesive with extended open time
C 1FES2 Fast setting highly deformable cementitious adhesive with extended open time
Fast setting deformable cementitious adhesive with reduced slip and extended
C 1FTES1
open time
Fast setting highly deformable cementitious adhesive with reduced slip and
C 1FTES2
extended open time
C 2 Improved cementitious adhesive
C 2F Improved fast setting cementitious adhesive
C 2T Improved adhesive with reduced slip
C 2E Improved cementitious adhesive with extended open time
C 2S1 Improved deformable cementitious adhesive

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 EN 12004-1:2017 (E)

DESIGNATION
DESCRIPTION
TYPE CLASS
C 2S2 Improved highly deformable cementitious adhesive
C 2TS1 Improved deformable cementitious adhesive with reduced slip
C 2TS2 Improved highly deformable cementitious adhesive with reduced slip
C 2ES1 Improved deformable cementitious adhesive with extended open time
C 2ES2 Improved highly deformable cementitious adhesive with extended open time
C 2TE Improved cementitious adhesive with reduced slip and extended open time
Improved deformable cementitious adhesive with reduced slip and extended
C 2TES1
open time
Improved highly deformable cementitious adhesive with reduced slip and
C 2TES2
extended open time
C 2FT Improved fast setting cementitious adhesive with reduced slip
C 2FE Improved fast setting cementitious adhesive with extended open time
C 2FS1 Improved fast setting deformable cementitious adhesive
C 2FS2 Improved fast setting highly deformable cementitious adhesive
Improved fast setting cementitious adhesive with reduced slip and extended
C 2FTE
open time
C 2FTS1 Improved fast setting deformable cementitious adhesive with reduced slip
Improved fast setting highly deformable cementitious adhesive with reduced
C 2FTS2
slip
Improved fast setting deformable cementitious adhesive with extended open
C 2FES1
time
Improved fast setting highly deformable cementitious adhesive with extended
C 2FES2
open time
Improved fast setting deformable cementitious adhesive with reduced slip and
C 2FTES1
extended open time
Improved fast setting highly deformable cementitious adhesive with reduced
C 2FTES2
slip and extended open time
D 1 Normal dispersion adhesive
D 1E Normal dispersion adhesive with extended open time
D 1T Normal dispersion adhesive with reduced slip
D 1TE Normal dispersion adhesive with reduced slip and extended open time
D 2 Improved dispersion adhesive
D 2E Improved dispersion adhesive with extended open time
D 2T Improved dispersion adhesive with reduced slip
D 2TE Improved dispersion adhesive with reduced slip and extended open time
R 1 Normal reaction resin adhesive
R 1T Normal reaction resin adhesive with reduced slip
R 2 Improved reaction resin adhesive
R 2T Improved reaction resin adhesive with reduced slip

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EN 12004-1:2017 (E)

8 Marking and labelling

Products complying with the requirements of this European Standard shall be clearly marked with the
following information:
a) name of the product;

b) manufacturer’s mark and place of origin;

c) date or code of production, shelf life and conditions of storage;

d) number of this EN and date of issue;

e) type of adhesive according to Clause 7 (using symbols given in Table 7);

f) instructions for use:

— mix proportions (where applicable);

— maturing time (where applicable);

— pot life;

— mode of application;

— open time;

— delay for grouting and for opening to traffic (where applicable);

— field of application (internal or external tile installation, on wall or floor, etc.).

This information shall be marked on the packaging and/or on the product’s technical data sheet.
In the designation of an adhesive, information about special properties may be included when the
product is intended for use in specific applications.
Where regulatory marking provisions require information on some or all items listed in this clause, the
provisions of this clause concerning those common items are deemed to be met and the information
needs not be repeated for the purpose of this clause.

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 EN 12004-1:2017 (E)

Annex ZA
(informative)

Relationship of this European Standard with Regulation (EU) No. 305/2011

(When applying this standard as a harmonized standard under Regulation (EU) No. 305/2011,
manufacturers and Member States are obliged by this regulation to use this Annex)

ZA.1 Scope and relevant characteristics

This European Standard has been prepared under standardization request M/127 Construction
adhesives given to CEN and CENELEC by the European Commission (EC) and the European Free Trade
Association (EFTA).
When this European Standard is cited in the Official Journal of the European Union (OJEU), under
Regulation (EU) No 305/2011, it shall be possible to use it as a basis for the establishment of the
Declaration of Performance (DoP) and the CE marking, from the date of the beginning of the co-
existence period as specified in the OJEU.
Regulation (EU) No 305/2011, as amended, contains provisions for the DoP and the CE marking.
Table ZA.1.1 — Relevant clauses for cementitious adhesives for tiles for internal use

Construction Product: Adhesives for tiles in the form of cementitious adhesives (see 3.2)
Intended uses: Internal wall and floor tiling
Classes
Essential Clauses in this European Standard and/or
Notes
characteristics related to essential characteristic threshold
levels
4.4.2 A1 A1 WT
4.4.3 E E WFT
Reaction to fire A1 to F
4.4.4 and/or EN 13501–1
A1FL to FFL
Release of dangerous
4.6
substances
- initial tensile adhesion strength: 4.1,
Table 1
Bond strength 4.1
- early tensile adhesion strength: 4.1, ≥ 0,5 N/mm2
expressed as: as declared value
Table 1 (only applicable to fast setting
adhesives)
Durability of bond
strength against - tensile adhesion strength after water 4.1 as declared
≥ 0,5 N/mm2
water/humidity immersion: 4.1, Table 1 value
action expressed as:

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EN 12004-1:2017 (E)

Table ZA.1.2 — Relevant clauses for cementitious adhesives for tiles for internal and external
use

Construction Product: Adhesives for tiles in the form of cementitious adhesives (see 3.2)
Intended uses: All internal and external wall and floor tiling
Classes
Essential Clauses in this European Standard and/or
Notes
characteristics related to essential characteristic threshold
levels
4.4.2 A1 A1 WT
4.4.3 E E WFT
Reaction to fire A1 to F
4.4.4 and/or EN 13501–1
A1FL to FFL
Release of dangerous
4.6
substances
- initial tensile adhesion strength: 4.1,
Table 1
Bond strength 4.1
- early tensile adhesion strength: 4.1, ≥ 0,5 N/mm2
expressed as: as declared value
Table 1 (only applicable to fast setting
adhesives)
Durability of bond
strength against - tensile adhesion strength after heat ageing: 4.1
≥ 0,5 N/mm2
climate/heat ageing 4.1, Table 1 as declared value
action expressed as:
Durability of bond
strength against - tensile adhesion strength after water 4.1
≥ 0,5 N/mm2
water/humidity immersion: 4.1, Table 1 as declared value
action expressed as:
Durability of bond
strength against - tensile adhesion strength after freeze– 4.1
≥ 0,5 N/mm2
freeze–thaw cycles thaw cycles: 4.1, Table 1 as declared value
expressed as:

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 EN 12004-1:2017 (E)

Table ZA.1.3 — Relevant clauses for dispersion adhesives for tiles

Construction Product: Adhesives for tiles in the form of dispersion adhesives (see 3.2)
Intended uses: All internal wall and floor tiling
Classes and/or
Essential Clauses in this European Standard
threshold Notes
characteristics related to essential characteristic
levels
4.4.2 A1 A1 WT
4.4.3 E E WFT
Reaction to fire
A1 to F and/or
4.4.4 EN 13501–1
A1FL to FFL
Release of dangerous
4.6
substances
Bond strength 4.2 as declared
- initial shear adhesion strength: 4.2, Table 2 ≥ 1 N/mm2
expressed as: value
- shear adhesion strength after heat ageing: ≥ 1 N/mm2 if
Durability of bond 4.2, Table 2 declaring
strength against - shear adhesion strength at elevated performance 4.2 as declared
climate/heat ageing temperatures: 4.2, Table 2 (only applicable ≥ 1 N/mm 2 if value
action expressed as: to type D2) declaring
performance
Durability of bond
- shear adhesion strength after water ≥ 0,5 N/mm2 if
strength against 4.2 as declared
immersion: 4.2, Table 2 (only applicable to declaring
water/humidity value
type D2) performance
action expressed as:

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EN 12004-1:2017 (E)

Table ZA.1.4 — Relevant clauses for reaction resin adhesives for tiles

Construction Product: Adhesives for tiles in the form of reaction resin adhesives (see 3.2)
Intended uses: All internal wall and floor tiling
Clauses in this European
Essential Standard Classes and/or
Notes
characteristics related to essential threshold levels
characteristic
4.4.2 A1 A1 WT
4.4.3 E E WFT
Reaction to fire
A1 to F and/or
4.4.4 EN 13501–1
A1FL to FFL
Release of dangerous
4.6
substances
4.3 as
- initial shear adhesion strength:
Bond strength expressed as: ≥ 2 N/mm2 declared
4.3, Table 3
value
Durability of bond strength - shear adhesion strength after ≥ 2 N/mm2 if 4.3 as
against climate/heat ageing thermal shock: 4.3, Table 3 (only declaring declared
action expressed as: applicable to type R2) performance value
Durability of bond strength 4.3 as
- shear adhesion strength after
against water humidity action ≥ 2 N/mm2 declared
water immersion: 4.3, Table 3
expressed as: value

ZA.2 System of Assessment and Verification of Constancy of Performance (AVCP)

The AVCP system(s) of adhesives for tiles indicated in Tables ZA.1.1 to ZA.1.4, can be found in the EC
legal act(s) adopted by the EC: EC Decision 1999/470/EC of 1999-06-29 (see OJEU L184 of 1999-07-17),
as amended by 2001/596/EC of 2001-01-08 (see OJEU L209 of 2001-08-02).
Micro-enterprises are allowed to treat products under AVCP system 3 covered by this standard in
accordance with AVCP system 4, applying this simplified procedure with its conditions, as foreseen in
Article 37 of Regulation (EU) No.305/2011.

ZA.3 Assignment of AVCP tasks

The AVCP system(s) of adhesives for tiles as provided in Table(s) ZA.1.1 to ZA.1.4 is defined in Table(s)
ZA.3.1 to ZA.3.3 resulting from application of the clauses of this or other European Standards indicated
therein. The content of the tasks assigned to the notified body shall be limited to those essential
characteristics, if any, as provided for in Annex III of the relevant standardization request and to those
that the manufacturer intends to declare.
Taking into account the AVCP systems defined for the products and the intended uses the following
tasks are to be undertaken by the manufacturer and the notified body respectively for the assessment
and verification of the constancy of performance of the product.

30

Table ZA.3.1 — Assignment of AVCP tasks for adhesives for tiles under system 1 a and 3
Tasks
Factory production control (FPC)
Tasks for the
manufacturer
Further testing of samples taken at the
factory according to the prescribed
test plan
Assessment of the performance of the
construction product on the basis of
Task for the
testing (including sampling by the
notified
manufacturer), type calculation,
laboratory
tabulated values or descriptive
documentation of the product
Assessment of the performance of the
construction product on the basis of
testing (including sampling), type
calculation, tabulated values or
descriptive documentation of the
product
Tasks for the
Initial inspection of the factory and of
notified product
the FPC
certification body
Continuous surveillance, assessment
and evaluation of the FPC
System 1: See Regulation (EU) No. 305/2011 (CPR) Annex V, 1.2.
System 3: See Regulation (EU) No. 305/2011 (CPR) Annex V, 1.4.
a Products/materials for which a clearly identifiable stage in the production process results in an improvement
of the reaction to fire classification (e.g. an addition of fire retardants or a limiting of organic material).
EN 12004-1:2017 (E)
AVCP
Content of the task clauses
to apply
Parameters related to essential
characteristics of Tables ZA.1.1 to
6.3
ZA.1.4, relevant for the intended
uses which are declared
Essential characteristics of Tables
ZA.1.1 to ZA.1.4, relevant for the 6.2 and
intended uses which are declared, Table 5
namely reaction to fire
Essential characteristic of Tables
ZA.1.1 to ZA.1.4 relevant for the
6.2
intended uses which are declared,
except reaction to fire
Essential characteristic of Tables
ZA.1.1 to ZA.1.4 relevant for the
6.2
intended uses which are declared,
namely reaction to fire
Parameters related to essential
characteristic of Table ZA.1.1 to
ZA.1.4, relevant for the intended
6.3.4
use which are declared, namely
reaction to fire. Documentation of
the FPC.
Parameters related to essential
characteristic of Table ZA.1.1 to
ZA.1.4, relevant for the intended
6.3.5
use which are declared, namely
reaction to fire. Documentation of
the FPC.
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EN 12004-1:2017 (E)

Table ZA.3.2 — Assignment of AVCP tasks for adhesives for tiles under system 3 a and 3

AVCP
clauses
Tasks Content of the task
to
apply
Parameters related to
essential characteristics of
Tasks for the
Factory production control (FPC) Tables ZA.1.1 to ZA.1.4, 6.3
manufacturer
relevant for the intended
uses which are declared
The notified laboratory shall assess the
performance of the construction product on Essential characteristics of
Tasks for a
the basis of testing (based on sampling Tables ZA.1.1 to ZA.1.4,
notified testing 6.2
carried out by the manufacturer), type- relevant for the intended
laboratory
calculation, tabulated values or descriptive uses which are declared
documentation of the product
System 3: See Regulation (EU) No. 305/2011 (CPR) Annex V, 1.4.
a Products/materials not covered by footnote (a) in Table ZA.3.1.

Table ZA.3.3 — Assignment of AVCP tasks for adhesives for tiles under system 4 a and 3

AVCP
clauses
Tasks Content of the task
to
apply
Parameters related to essential
characteristics of Tables ZA.1.1 to
Factory production control (FPC) 6.3
ZA.1.4, relevant for the intended uses
which are declared
Tasks for the
manufacturer Determination of the product-type on
the basis of type testing, type Essential characteristics of Tables
calculation, tabulated values or ZA.1.1 to ZA.1.4, namely reaction to 6.2
descriptive documentation of the fire
product
The notified laboratory shall assess the
performance of the construction
Tasks for a Essential characteristics of Tables
product on the basis of testing (based
notified ZA.1.1 to ZA.1.4, relevant for the
on sampling carried out by the 6.2
testing intended uses which are declared,
manufacturer), type-calculation,
laboratory except reaction to fire
tabulated values or descriptive
documentation of the product
System 3: See Regulation (EU) No. 305/2011 (CPR) Annex V, 1.4
System 4: See Regulation (EU) No. 305/2011 (CPR) Annex V, 1.5
a Products/materials that do not require to be tested for reaction to fire (e.g. products/materials of Class A1
according to Commission Decision 96/603/EC or of Class E according to commission decision 2010/81/EC).

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 EN 12004-1:2017 (E)

Bibliography

[1] EN ISO 9001, Quality management systems — Requirements (ISO 9001)

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