To: Nancy Myers

From: Max Rozvodovskiy

Date: February 1, 2022
Re: Chapter 15 Summary

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CHAPTER 15
Instructions, User Manuals, And Standard Operating Procedures

Why Write Instructions?

- Instructions are a type of security measure that you either follow or don’t, depending on
your experience with the manufacture’s product. It sets you up for an organized
transition of what the product is capable of and how it affects your daily living.

Criteria for Writing Instructions

 Audience Recognition - Instructions are hard to cooperate with when the reader
doesn’t know what half of it means. Don’t Assume that your audience has high
tech knowledge.
 Ethical Instructions – Making sure there is a clarity base towards the
instructions. Where the source of your writing has the importance of
communicated behavior implemented towards professionalism.
 Components of instructions – Not all instructions you will see as being the same
thing. Components in instructions differentiate do to the simplicity of each
manufactured product.
 Title Page - The name of which you are trying to convey should be the basis,
topic, common ground so that readers would have that basic understanding of
what you are trying to convey to them.
 Safety Requirements – You would never want to enter a pit of snakes without
knowing where it is or even if it exists. That is why for your safety, any known
hazards should be placed in bold to the reader.
 Table of Contents – Provided sections to the reader will help them differentiate
on the many branched out topics and how they relate.
 Introduction – As you may know, introductions consist of a hook, that is why
when you set in stone from the very beginning a personal hook to the reader, it
will engage in more of an involvement with the reader. Sort of a connection
being made from the individual who has created the product and the one
receiving it.
 Glossary – You would never want your audience to miss anything important
about your product. Abbreviations, acronyms, etc.… should all be defined
towards the end of the piece of writing alphabetically.
  Required Tools or Equipment – Instructions do very upon every manufactured
equipment. And that equipment should consist of separate tools to getting it
started. Just listing that in the manual will deal a great help to your reader.
 Instructional Steps – Steps, just as the name implies, should being consisted in a
chronological order so no confusion would be made throughout the process.
 Additional Components – In accordance with the table of contents, your
instructions might consist of additional descriptions of the product. Letting your
reader wouldn’t hurt them in any way, but it would be very helped to know.
 Graphics – Clarity is the important key that you would want to emphasize on.
The best way of doing that is pictures, drawings or screen captures that are
noticeable to the reader and simple. Doing so will help the reader have a greater
understanding of what you’re trying to convey.

Collaboration to Create User Manuals

 Knowing who is on your team and how the team should be played, comes to great
length of productivity for the product, or any other goal.

Instructional Videos
 In conveyance towards graphics, you can distribute something equivalent to that, by
a simple video. Doing so will leave the viewer to understand and perform a step
more successful.

Standard Operating Procedure (SOP)
 For business and industry wise, the repetition of what is conveyed and how properly it is
administered for technicality purposes.

Reasons for Writing an SOP?

- You in the end are trying to convey a product to which that is exceptionally performed
with quality and integrity.
 Components of SOPs – The components are accurate to and regular user
manual, but in the end is a little different because of some minor changed of
components.

Test for Usability – Usability of the product must also be conveyed to show the reader on
how the product operates towards the end. And a way for your audience to know that is by
showing them an (SOP) and usability of the product listed below:
 Select a test audience
 Ask audience to test the instructions
 Monitor the audience
 Time the team members
 Quantify the audience’s responses
Sample Instructions
The Writing Process at Work
o Prewriting – Trace the stages of the instructions.
o Writing – Compose and review the rough draft, (Start Writing).
o Rewriting – Revise and write again for the completion.