ALTERNATIVE DISPUTE RESOLUTION

PROJECT TOPIC- ADR METHODS OF DISPUTE RESOLUTION AS

BEST METHOD

A project paper submitted in partial fulfilment of the course Research

Methodology during the academic year 2021-2022

SUBMITTED BY:
Rajneesh Kumar
Enrolment no- CUSB2113131024

SUBMITTED TO:
Dr. DEO NARAYAN
FACULTY OF Research Methodology

Central university of South Bihar , Gaya

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 ALTERNATIVE DISPUTE RESOLUTION

ACKNOWLEDGEMENT

A project is a joint endeavor which is to be accomplished with utmost compassion,

diligence and with support of all. I am overwhelmed in all humbleness and gratefulness to
acknowledge from the bottom of my heart to all those who have helped me to put these
ideas, well above the level of simplicity and into something concrete effectively and
moreover on time.
This project would not have been completed without combined effort of my teacher
DR. DEO NARAYAN whose support and guidance was the driving force to successfully
complete this project. I express my heartfelt gratitude to him.

I owe the present accomplishment of my project to my friends, who helped me

immensely with sources of research materials throughout the project and without whom I
couldn‘t have completed it in the present way.

I would also like to extend my gratitude to my parents and all those unseen hands who
helped me out at every stage of my project.

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 ALTERNATIVE DISPUTE RESOLUTION

RESEARCH METHODOLOGY

This project is based upon doctrinal method of research. This project has been done after
a thorough research based upon intrinsic and extrinsic aspects of the project.

Sources of Data:

The following secondary sources of data have been used in the project-

1. Articles.
2. Books
3. Websites

Method of Writing:

The method of writing followed in the course of this research project is primarily
analytical.

Mode of Citation:

The researchers have followed a uniform mode of citation throughout the course of this
project.

Hypothesis:

- Whether ADR has eased the courts burden?

- Whether ADR saves the time of redressal of the dispute?
- Whether ADR is a effective in resolution of a dispute?

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 ALTERNATIVE DISPUTE RESOLUTION

TABLE OF CONTENT

Acknowledgement

Research methodology

Introduction ....................................................................................................

Brief history of ADR .......................................................................................

Overview of ADR .............................................................................................

Scope of ADR mechanisms.............................................................................

Reasons behind introduction of ADR in India................................................

The Arbitration and Conciliation Act, 1996......................................................

Lok Adalats as a unique ADR measure in India..............................................

Implementation of ADR in India......................................................................

Suggestions........................................................................................................

Conclusion.........................................................................................................

Bibliography......................................................................................................

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 ALTERNATIVE DISPUTE RESOLUTION

INTRODUCTION

Gandhiji said: "I had learnt the true practice of law. I had learnt to find out the better side
of human nature, and to enter men's hearts. I realized that the true function of a lawyer
was to unite parties given as under. The lesson was so indelibly burnt unto me that the
large part of my time, during the twenty years of my practice as a lawyer, was occupied
in bringing about private compromises of hundreds of cases. I lost nothing, thereby not
even money, certainly not my soul."1

Conflict is a fact of life. It is not good or bad. However, what is important is how we
manage or handle it. Negotiation techniques are often central to resolving conflict and as
a basic technique these have been around for many thousands of years. Alternative
Dispute Resolution (ADR) refers to a variety of streamlined resolution techniques
designed to resolve issues in controversy more efficiently when the normal negotiation
process fails. Alternative Dispute Resolution(ADR) is an alternative to the Formal Legal
System. It is an alternative to litigation. It was being thought of in view of the fact that
the Courts are over burdened with cases. The said system emanates from dissatisfaction
of many people with the way in which disputes are traditionally resolved resulting in
criticism of the Courts, the legal profession and sometimes lead to a sense
of alienation from the whole legal system- thus, the need for Alternative Dispute
Resolution.

With the spread of ADR programs in the developed and developing world, creative uses
for and designs for ADR systems are proliferating. Successful programs are improving
the lives of individuals and meeting broad societal goals. There is a critical mass of ADR
experience, revealing important lessons as to whether, when and how to implement ADR
projects.

It is against this backdrop, that this research paper intends to discuss the various ADR
mechanisms, the provisions present in India and the World over, and its peculiarity,
implementation and problems in the Indian context. The various remedies to the situation
have also been discussed.

1
http://www.ebc-india.com/lawyer/articles/2002v1a3
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 ALTERNATIVE DISPUTE RESOLUTION

BRIEF HISTORY OF ADR:

ADR originated in the USA in a drive to find alternatives to the traditional legal system,
felt to be adversarial, costly, unpredictable, rigid, over-professionalized, damaging to
relationships, and limited to narrow rights-based remedies as opposed to creative problem
solving. The American origins of the concept are not surprising, given certain features of
litigation in that system, such as: trials of civil actions by a jury, lawyers' contingency
fees, lack of application in full of the rule "the loser pays the costs".

Beginning in the late nineteenth century, creative efforts to develop the use of arbitration
and mediation emerged in response to the disruptive conflicts between labor and
management. In1898, Congress followed initiatives that began a few years earlier in
Massachusetts and New York and authorized mediation for collective bargaining
disputes. In the ensuing years, special mediation agencies, such as the Board of
Mediation and Conciliation for railway labor, (1913) (renamed the National Mediation
Board in 1943), and the Federal Mediation and Conciliation Service (1947) were formed
and funded to carry out the mediation of collective bargaining disputes. Additional state
labor mediation services followed. The 1913 New lands Act and later legislation reflected
the belief that stable industrial peace could be achieved through the settlement of
collective bargaining disputes; settlement in turn could be advanced through conciliation,
mediation, and voluntary arbitration.2

Conciliation in a different form also appeared in domestic relations courts. Following

privately funded mediation efforts by the American Arbitration Association and others in
the late 1960s, the Community Relations Service (CRS) of the United States Department
of Justice initiated in 1972 a mediation program for civil rights disputes.

In developing countries where most people opt for litigation to resolve disputes, there is
excessive over-burdening of courts and a large number of pending cases, which has
ultimately lead to dissatisfaction among people regarding the judicial system and its
ability to dispense justice. This opinion is generated largely on the basis of the popular
belief, ―Justice delayed is justice denied‖. Many countries such as India, Bangladesh and
Sri Lanka have adopted the Alternative Dispute Resolution Mechanism. However, it is
for time to see how effective the implementation of these mechanisms would be in these
countries.3

2
http://courts.state.de.us/Courts/Superior%20Court/ADR/ADR/adr_history
3
http://www.adrgroup.co.uk

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 ALTERNATIVE DISPUTE RESOLUTION

OVERVIEW OF ADR:

Alternative dispute resolution encompasses a range of means to resolve conflicts short of

formal litigation. The modern ADR movement originated in the United States in the
1970s, spurred by a desire to avoid the cost, delay, and adversarial nature of litigation.
For these and other reasons, court reformers are seeking to foster its use in developing
nations.
ADR today falls into two broad categories: court-annexed options and community-based
dispute resolution mechanisms. Court-annexed ADR includes mediation/conciliation—
the classic method where a neutral third party assists disputants in reaching a mutually
acceptable solution—as well as variations of early neutral evaluation, a summary jury
trial, a mini-trial, and other techniques. Supporters argue that such methods decrease the
cost and time of litigation, improving access to justice and reducing court backlog, while
at the same time preserving important social relationships for disputants.4
Community-based ADR is often designed to be independent of a formal court system that
may be biased, expensive, distant, or otherwise inaccessible to a population. New
initiatives sometimes build on traditional models of popular justice that relied on elders,
religious leaders, or other community figures to help resolve conflict. India embraced
Lok adalat village-level people‘s courts in the 1980s.
Some definitions of ADR also include commercial arbitration: private adversarial
proceedings in which a neutral third party issues a binding decision. Private arbitration
services and centers have an established role in the United States for commercial dispute
resolution, and are spreading internationally as business, and the demand for
harmonization, expands. In the last decade, more countries have passed legislation based
on the 1985 UNCITRAL Model Law on International Commercial Arbitration, which
makes an arbitral award legally binding and grants broad rights to commercial parties
choosing arbitration.
It is important to distinguish between binding and non-binding forms of ADR.
Negotiation, mediation and conciliation are non-binding forms, and depend on the
willingness of parties to reach a voluntary agreement. Arbitration programs may be
binding or non-binding. Binding. Arbitration produces a third party decision that the
disputants must follow even if they disagree with the result much like a judicial decision.
Non-binding Arbitration produces a third party decision that the parties may reject.

It is also important to distinguish between mandatory processes and voluntary processes.

Some judicial systems require the parties to negotiate, conciliate, mediate or arbitrate,
prior to court action. ADR processes may also be required as part of prior contractual

4
http://www1.worldbank.org/publicsector/legal/ADR

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agreement between parties. In voluntary processes, submission of a dispute to an ADR

process depends entirely on the will of the parties.

SCOPE OF ALTERNATIVE DISPUTE RESOLUTION

Indian judicial system is an overburdened system which has a bunch of cases already
pending; to reduce this burden the system also has an Alternative Dispute Resolution, this
is nothing but a piece of alternate machinery to resolve issues through an unconventional
platform.

 Historically, the origin of ADR in India finds its root in the Constitution of
India. Articles 14 and 21 i.e equality before the law, right to life and personal
liberty respectively, and also takes into consideration the concept of equal justice
and free Legal aid from Directive Principle of State under Article 39-A of the
Constitution.
 Generally, ADR uses a third party who helps to resolve the dispute by
communicating and discussing the relevant issue.
 The main governing Acts of ADR are Arbitration and Conciliation Act, 1996,
Legal Services Authorities Act, 1987, and Section 89 of the Civil Procedure Code.
It can be seen as the fast track way of providing justice.

Various kinds of ADR mechanisms:

a) Arbitration:

Arbitration, in the law, is a form of alternative dispute resolution —

specifically, a legal alternative to litigation whereby the parties to a dispute agree to
submit their respective positions (through agreement or hearing) to a neutral third party
(the arbitrator(s) or arbiter(s)) for resolution.

Species of arbitration:

i) Commercial arbitration:

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Agreements to arbitrate were not enforceable at common law, though an arbitrator's

judgment was usually enforceable already submitted. During the Industrial Revolution,
this situation became intolerable for large corporations. They argued that too many
valuable business relationships were being destroyed through years of expensive
adversarial litigation, in courts whose strange rules differed significantly from the
informal norms and conventions of business people (the private law of commerce, or jus
merchant). Arbitration appeared to be faster, less adversarial, and cheaper. Since
commercial arbitration is based upon either contract law or the law of treaties, the
agreement between the parties to submit their dispute to arbitration is a legally binding
contract. All arbitral decisions are considered to be "final and binding ."5

ii) Other forms of Contract Arbitration:

Arbitration can be carried out between private individuals, between states, or between
states and private individuals. In the case of arbitration between states, or between states
and individuals, the Permanent Court of Arbitration and the International Center for the
Settlement of Investment Disputes (ICSID) are the predominant organizations.
Arbitration is also used as part of the dispute settlement process under the WTO Dispute
Settlement Understanding.

iii) Labor Arbitration:

A growing trend among employers whose employees are not represented by a labor union
is to establish an organizational problem-solving process, the final step of which consists
of arbitration of the issue at point by an independent arbitrator, to resolve employee
complaints concerning application of employer policies or claims of employee
misconduct. Employers in the United States have also embraced arbitration as an
alternative to litigation of employees' statutory claims, e.g., claims of discrimination, and
common law claims,claims of defamation6.

iv) Judicial Arbitration:

Some state court systems have promulged court-ordered arbitration; family law
(particularly child custody) is the most prominent example.

5
Ibid

6
http://www1.worldbank.org/publicsector/legal/ADR

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 ALTERNATIVE DISPUTE RESOLUTION

Judicial arbitration is often merely advisory, serving as the first step toward resolution,
but not binding either side and allowing for trial de novo. Arbitration is a growing field
with a lot of potential insolving disputes in a speedy manner.

b) Mediation:
Mediation is a process of alternative dispute resolution in which a neutral third party, the
mediator, assists two or more parties in order to help them negotiate an agreement, with
concrete effects, on a matter of common interest.

Disputes resolved by mediation7:

Aviation ,Banking and finance,Boundary Disputes,Broker liability ,Business Disputes
,Charities,Clinical & Medical Negligence ,Competition,Commercial contracts,Insolvency
and Bankruptcy,Insurance & Reinsurance Intellectual Property, Trade Mark and
Copyright, Libel & Defamation etc.
The eldest branch of mediation applies to business and commerce, and still this one is the
widest field of application, with reference to the number of mediators in these activities
and to the economical range of total exchanged values.

c) Conciliation:

Conciliation is an alternative dispute resolution process whereby the parties to a dispute

(including future interest disputes) agree to utilize the services of a conciliator, who then
meets with the parties separately in an attempt to resolve their differences. Conciliation
differs from mediation in that the main goal is to conciliate, most of the time by seeking
concessions. In mediation, the mediator tries to guide the discussion in a way that
optimizes parties needs, takes feelings into account and reframes representations. If the
conciliator is successful in negotiating an understanding between the parties, said
understanding is almost always committed to writing (usually with the assistance of legal
counsel) and signed by the parties, at which time it becomes a legally binding contract
and falls under contract law.8

A conciliator assists each of the parties to independently develop a list of all of their
objectives (the outcomes which they desire to obtain from the conciliation). The
conciliator then has each of the parties separately prioritize their own list from most to
least important.

7
http://www.adrgroup.co.uk/types
8
http://en.wikipedia.org/wiki/Conciliation

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e) Negotiation:

Negotiation is the process whereby interested parties resolve disputes, agree upon courses
of action, bargain for individual or collective advantage, and/or attempt to craft outcomes
which serve their mutual interests. Given this definition, one can see negotiation
occurring in almost all walks of life, from parenting to the courtroom.9
In the advocacy approach, a skilled negotiator usually attempts to obtain the most
favorable outcomes possible for that party.
Traditional negotiating is sometimes called win-lose because of the hard-ball style of the
negotiators whose motive is to get as much as they can for their side. In the Seventies,
practitioners and researchers began to develop win-win approaches to negotiation. This
approach, referred to as Principled Negotiation, is also sometimes called mutual gains
bargaining.
The mutual gains approach has been effectively applied in environmental situations as
well as labor relations where the parties (e.g. management and a labor union) frame the
negotiation as problem solving.

f)Mini-trial:

A voluntary process in which cases are heard by a panel of high level priniciple from the
disputing sides with full settlement authority; a neutral may or may not oversee this stage.
First, parties have a summary hearing, each side presenting the essence of their case.
Each party can thereby learn the strengths and weaknesses of their own case, as well as
that of other parties. Secondly, the panel of party representatives attempts to resolve the
dispute by negotiation. The neutral presider may offer her opinion about the likely
outcome in court.10

g) Ombudsperson:

An informal dispute resolution tool used by organizations. A third party ombudsperson is

appointed by the organisation to investigate complaints within the institution and prevent
disputes or facilitate their resolution. The Ombudsperson may use various ADR
mechanisms in the process of resolving disputes.

9
http://en.wikipedia.org/wiki/negotiation
10
http://www.justice.gc.ca/eng/rp-pr/csj-sjc/dprs-sprd/res/drrg-mrrc/05

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Enumerated above are most of the ADR mechanisms that are practised in countries all
over the world against the backdrop of their different socio-economic-politico-cultural
scenarios.

Reasons behind introduction of ADR in India:

Alternative Dispute Resolution in India is an attempt made by the legislators and
judiciary alike to achieve the ―Constitutional goal‖ of achieving Complete Justice in
India. A thought-process that started off to rectify docket explosion, later developed into
a separate field solely catering to various kinds of mechanisms which would resolve
disputes without approaching the Formal Legal System (FLS). The reasoning given to
these ADR mechanisms is that the society, state and the party to the dispute are equally
under an obligation to resolve the dispute as soon as possible before it disturbs the peace
in the family.

ADR uses the principles of natural justice in consonance with the Rule of Law, in order
to create a favorable atmosphere of a win-win situation. This is much needed in countries
like India where litigation causes a great deal of animosity between the parties due to the
agony caused by the long-standing litigation. ADR, thus, gains its momentum in India
today.11

Alternative Dispute Resolution in India was founded on the Constitutional basis of

Articles 14 and 21 which deal with Equality before Law and Right to life and personal
liberty respectively. These Articles are enshrined under Part III of the Constitution of
India which lists the Fundamental Rights of the citizens of India. ADR also tries to
achieve the Directive Principle of State Policy relating to Equal justice and Free Legal
Aid as laid down under Article 39-A of the Constitution. The Acts which deal with
Alternative Dispute Resolution are Arbitration and Conciliation Act, 1996 (discussed in
detail later) and the Legal Services Authorities Act, 1987. Section 89 of the Civil
Procedure Code, 1908 makes it possible for Arbitration proceedings to take place in
accordance with the Acts stated above.

We are a country of a billion people. The fundamental question is: How do we design and
structure a legal system, which can render justice to a billion people? Delay in justice
administration is the biggest operational obstacle, which has to be tackled on a war

11
http://www.icadr.org/news-speechcjhc

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footing. As Justice Warren Burger, the former Chief Justice of the American Supreme
Court observed in the American context:
―The harsh truth is that we may be on our way to a society overrun by hordes of lawyers,
hungry as locusts, and bridges of judges in numbers never before contemplated. The
notion — that ordinary people want black-robed judges, well-dressed lawyers, and fine
paneled courtrooms as the setting to resolve their disputes, is not correct".

Therefore, this explains the need for Alternative Dispute Resolution in India. In a
country, which aims to protect the socio-economic and cultural rights of citizens, it is
extremely important to quickly dispose the cases in India, as the Courts alone cannot
handle the huge backlog of cases. This can be effectively achieved by applying the
mechanisms of Alternative Dispute Resolution. These are the reasons behind the
introduction of ADR in India.

The Arbitration and Conciliation Act, 199612

The Arbitration and Conciliation Act, 1996 was passed on the basis of the UNCITRAL
Model Law on International Commercial Arbitration, 1985 and UNCITRAL Conciliation
Rules, 1980. Its had been recommended by General Assembly of the United Nations that
all countries should give due consideration to the said Model Law in view of the
desirability of uniformity of the law of arbitral procedures and the specific needs of the
international commercial arbitration practices.

It has also recommended the use of the said Rules in cases where a dispute arises in the
context of international commercial relations and the parties seek on amicable settlement
of that dispute by recourse to conciliation. These rules are believed to make a significant
contribution to the establishment of a unified legal framework for the fair and efficient
settlement of disputes arising in international commercial relations. These objectives
have been laid down in the Preamble to the Arbitration and Conciliation Act, 1996.

Lok adalats as a unique ADR measure in India:

 Lok Adalat is called ‗People‘s Court‘ presided over by a sitting or retired judicial
officer, social activists, or members of the Legal profession as the chairman.
 National Legal Service Authority(NALSA) along with other Legal Services
Institutions conducts Lok Adalats on regular intervals for exercising such
jurisdiction.

12
www.indialawinfo.com/bareacts/arbc

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 ALTERNATIVE DISPUTE RESOLUTION

 These Parties are in direct interaction with the judge, which is not possible in
regular courts.
 Any case pending in regular court or any dispute which has not been brought
before any court of law can be referred to Lok Adalat.
 There is no court fee and no rigid procedural requirement (i.e. no need to follow
the process given by the Civil Procedure Code or Evidence Act),

Implementation of ADR in India:

The implementation of Alternative Dispute Resolution mechanisms as a means to achieve

speedy disposal of justice is a crucial issue .The sea-change from using litigation as a tool
to resolve disputes to using Alternative Dispute Resolution mechanisms such as
conciliation and mediation to provide speedy justice is a change that cannot be easily
achieved.
The first step had been taken in India way back in 1940 when the first Arbitration Act
was passed. However, due to a lot of loop-holes and problems in the legislation, the
provisions could not fully implemented. However, many years later in 1996, The
Arbitration and Conciliation Act was passed which was based on the UNCITRAL model,
as already discussed in the previous section of the paper. The amendments to this Act
were also made taking into account the various opinions of the leading corporates and
businessmen who utilise this Act the most. Sufficient provisions have been created and
amended in the area of Lok Adalats in order to help the rural and commoner segments to
make most use of this unique Alternative Dispute Resolution mechanism in India.
Therefore, today the provisions in India sufficiently provide for Alternative Dispute
Resolution.13
However, its implementation has been restricted to just large corporates or big business
firms. Lok Adalats, though a very old concept in Indian Society, has not been
implemented to its utmost level. People still opt for litigation in many spheres due to a lot
of drawbacks. Provisions made by the legislators need to be utilised. This utilisation can
take place only when a definite procedure to increase the implementation of ADR is
followed. In order to have such an implementation programme, it is necessary to analyse
what the problems are and rectify them.

Problems in implementation :
Any implementation is usually confronted with problems. ADR is no exception to this
rule. Some of the problems faced during implementation are enumerated as under:

13
http://www.dca.nic.in/cir/anr2gc1099

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 ALTERNATIVE DISPUTE RESOLUTION

1) Attitudes: Although Indian law favours dispute resolution by arbitration, Indian

sentiment has always abhorred the finality attaching to arbitral awards. A substantial
volume of Indian caselaw bears testimony to the long and arduous struggle to be freed
from binding arbitral decisions. Aided and abetted by the legal fraternity, the aim of
every party to an arbitration (domestic or foreign) is: ―try to win if you can, if you cannot
do your best to see that the other side cannot enforce the award for as long as possible.‖
In that sense, arbitration as a means of settling disputes is a failure- though it is being
increasingly regarded as a useful mechanism for resolving disputes.

2) Lawyer and Client Interests- Lawyers and clients often have divergent attitudes and
interests concerning settlement. This may be a matter of personality (one may be a
fighter, the other a problem solver) or of money. In some circumstances, a settlement is
not in the client‘s interest. For example, the client may want a binding precedent or may
want to impress other potential litigants with its firmness and the consequent costs of
asserting claims against it. Alternatively, the client may be in a situation in which there
are no relational concerns; the only issue is whether it must pay out money; there is no
pre-judgement interest; and the cost of contesting the claim is less than the interest on the
money. In these, and a small number of situations, settlement will not be in the client‘s
interest. Still, a satisfactory settlement typically is in the client‘s interest. It is the
inability to obtain such a settlement, in fact, that impels the client to seek the advice of
counsel in the first place. The lawyer must consider not only what the client wants but
also why the parties have been unable to settle their dispute and then must find a dispute
resolution procedure that in likely to over come the impediments to settlement. Note,
however, that, even though it may initially appear that the parties seek a settlement,
sometimes, an examination of the impediments to settlements reveals that at least one
party wants something that settlement cannot provide (eg. Public vindication or a
ruling that establishes an enforceable precedent.) An attorney who is paid on an hourly
basis stands to profit handsomely from a trial, and maybe less interested in settlement
than the client. On the other hand, an attorney paid on a contingent fee basis is interested
in a prompt recovery without the expense of preparing for or conducting a trial, and
maybe more interested in settlement than is the client. It is in part because of this
potential conflict of interest that most processes that seek to promote settlement provide
for the clients direct involvement.
For lawyers, this means new approaches that initially seem almost counterintuitive. For
example, the recovery of large sums of money is usually regarded as the ultimate "win"
for plaintiffs incommercial cases. Yet, Wall Street values long-term streams of revenue
even more highly than large sums of cash. Perhaps the restructuring of a long-term
relationship would offer a better result.
Once in mediation, lawyers usually try to exert a high degree of control over the process,
not unlike in a deposition or at trial. However, direct involvement of the client in the
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mediation process is often the best way to succeed. Lawyers also frequently engage in a
"we-they" approach to negotiations that rarely results in a zero-sum gain. Lawyers need
to have a better understanding of the importance of integrative bargaining, where lawyers
can sit on the same side of the table and try to "expand the pie."
Lawyers also need to reflect upon the meaning of Ethical Consideration, which imposes a
duty to represent a client zealously. Effective mediation advocates need to abandon any
desire for revenge in favor of a more goal-oriented approach if they are to secure the
"win" that best serves their client's interests. In many instances, it is not the lawyer but
the angry client who wants revenge. For these clients, every new case becomes a matter
of principle until the client receives the lawyer's third or fourth bill-then the client wants
to spell the word "principle" differently.
Jurisdiction to correct patent legal errors on the face of the award was a peculiarly
English innovation. To have imported this questionable jurisdiction into litigious India
(as we did under the Arbitration Act, 1940) was a great mistake. Then, thin dividing line
between the merits of an award and errors of law apparent on its face are often blurred-
few questions of fact continue to remain so after being churned up in the mind of a
skilled lawyer! These basic infirmities in the law of arbitration, and the approach of users,
left their mark on domestic arbitration under the Arbitration Act, 1940.14
Here, even more so, the lawyer has a responsibility to make an early and realistic
assessment of the dispute and to serve as an anchor for the client. These differences in
interest need to be sorted out.15

3) Legal Education: Law schools train their students more for conflict than for the arts of
reconciliation and accommodation and therefore serve the profession poorly. Already,
lawyers devote more time to negotiating conflicts than they spend in the library or
courtroom and studies have shown that their efforts to negotiate were more productive for
the clients. Over the next generation, society‘s greatest opportunities will in tapping
human inclinations towards collaboration and compromise rather than stirring our
proclivities for competition and rivalry. If lawyers are not leaders in marshalling co-
operation and designing mechanisms which allow it to flourish, they will not be at the
centre of the most creative social experiments of our time.16

4) Impediments to settlement17 : Just as there may be problems in the implementation

techniques, there are impediments even after that stage, i.e. during the time of settlement.
Some of them are:

14
F.S. Nariman, ―Alternative Dispute Resolution‖, 1st ed. 1997, p.45
15
http://www.ce9.uscourts.gov/Web/OCELibra.nsf/0/9ce38a05659d753988256949006625a
16
http://www.findarticles.com/p/articles/mi_qa3923/is_200102/ai_n8950563/pg_2
17
Frank E.A. Sander &Stephen B. Goldberg, ―Fitting the forum to the fuss‖, 1 st ed. 1997, p.338

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• Poor communication: The relationship between the parties and/or their lawyers may be
so poor that they cannot effectively communicate. If, for example, the parties come from
different cultural backgrounds, they may have difficulty in understanding and
appreciating each other‘s concerns. Or, if there had been a long history of antagonism
between the key players, all efforts to communicate are likely to be hampered by
antagonism.
• The need to express emotions: At times, no settlement can be achieved until the parties
have had the opportunity to express their views to each other about the dispute and each
other‘s conduct. Such venting, combined with the feeling that one has been heard by the
other party, has long been recognized as a necessary step in resolving family and
neighbourhood disputes. Business disputes are no different. After all, they do not take
place between disembodied corporations but between people who manage those
corporations, and who may have as much need to vent as anyone else involved in a
dispute.
• Different views of facts: Usually in a dispute, there are two or more parties, each
believing that they are the hurt party in some way or the other. Each believes that the
other is the wrong-doer. To this belief, they have their own justifications. Just as each one
of them has a different perspective on what the result of the dispute should be, they also
have their own view regarding the facts of the case. Both parties have their own version
as to what the facts are and reconciling these different views is itself a major problem.

5) Ignorance: One of the major reasons for the failure in implementation is the ignorance
of the existing provisions of law. Legislators have made the necessary laws, but have
never thought of implementing them at the grass- root level. They do not help in building
up the awareness of those laws, so that people will utilize them. ADR provisions are well
known only in the big business circles. Most of the educated elite are also unaware of the
availability and possibility of such mechanisms in India, let alone the rural sector. Most
of the rural segment, after all these years of independence, is now understanding the
formal legal system and is making use of it at a time when the country and the world at
large is reverting back to the old community-based problem solving and other ADR
techniques so well known in rural India. Ignorance of laws is not an excuse in our
country. However, when no awareness is present, how would people know
about it and utilize it?

6) Corruption: Corruption is not a new issue in our country. It has always been a parasite
to the nation and is sucking out the very purpose of independence. Today, not a single
work gets done without having to bribe the way through. People have stopped
challenging it as without being a part of it, life becomes difficult. ADR mechanisms have
a very great risk of being ridden by corruption. For instance, in cases of negotiation

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between a rich educated person and poor illiterate man over a land dispute, chances of the
negotiator being bribed by the rich person is very high. Thus, corruption can become a
raging problem in ADR.

7) Though recourse to ADR as soon as the dispute arises may confer maximum
advantages on the parties; it can be used to reduce the number of contentious issues
between the parties; and it can be terminated at any stage by any one of the disputing
parties. However, there is no guarantee that a final decision may be reached.18

8) ADR procedures are said to be helpful in reaching a decision in an amicable manner.

However, the decisions arrived at after a non-limitative procedure are not binding as they
are voluntary. This makes the entire exercise futile as parties do not stick to their decision
resulting in a waste of time and money.

9) ADR procedure permits parties to choose neutrals who are specialists in the subject
matter of the disputes. This does not mean that there will be a diminished role for
lawyers. They will continue to play a central role in ADR processes; however, they will
have to adapt their role ADR requirements. Neutrals and trained ADR experts are very
few to cater to the vast population.

10) Since the ADR proceedings do not require a very high degree of evidence, most of
the facts regarding the dispute which would have been proved otherwise continue to be a
bane in the discussion which may lead to dissatisfaction.

11) In ADR, the parties can choose their own rules or procedures for dispute settlement.
Arriving at them is the major hurdle.

12) ADR programs are flexible and not afflicted with rigorous rules of procedure. There
is, therefore, a possibility of the parties going back on the agreed rules and programs.
This creates a delay and slows the process of dispute resolution.

SUGGESTIONS:
All these problems are not permanent in nature. They all have solutions. An attempt to
make suggestions for the solutions of the above listed problems has been made below.
This list of suggested solutions is merely illustrative and not exhaustive. An in-depth
research for this is vital.

18
Dr. S. R. Myeneni, ―Arbitration, Conciliation, and Alternative Dispute Resolution Systems,‖ 1st ed. 2004, p.18

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It is felt that an attitudinal change towards ADR would result in active implementation of
ADR and the burden on the courts will reduce. Yet, whether it is in the urban segment or
in the rural, there is still a lack of knowledge about ADR. A need for instilling awareness
is imperative to bring in a change in the attitudes.

The urban sector which has a higher literacy rate could be reached by inserting slides in
movie theatres, having advertisements in television channels and newspapers, conducting
periodical seminars and having a dedicated helpline. It is the rural segment whose attitude
is difficult to change.

From the initial gram sabha system, it took many years for them to adopt litigation. To
revert back to the old system, which is in fact an ADR concept would require tremendous
amount of communication by trained professionals be spelling the strengths of the
system. An insight into the advantages of conciliation and negotiation would bring in the
desired change – change of attitude. To keep active here is awareness, by interactive
communication. A dedicated helpline would exhilarate the process of attitudinal change
by giving clarity to communication.

People are generally ignorant about legal terminology and the opportunities available in
dispute resolution. The other gnarling issue is corruption. To combat these two forces,
imparting knowledge is a must. Driving ignorance away would in fact, help in curtailing
corruption too. The NGOs should put in their efforts in providing a knowledge base to the
needy. A committed person in each NGO, working in rural areas, should help in reaching
the goal quickly.

The major lacuna in ADR is that it is not binding. One could still appeal against the
award or delay the implementation of the award. ―Justice delayed is justice denied.‖ The
very essence of ADR is lost if it is not implemented in the true spirit. The award should
be made binding on the parties and no appeal to the court should be allowed unless it is
arrived at fraudulently or if it against public policy.

Rules of procedure are being formulated on a case by case basis and the rules made by
the parties themselves, with maybe, some intervention of legal professionals. However, a
general guideline and a stipulated format would assist in bringing clarity to the
formulation of an ADR award. This would also help in cutting down ignorance and assist
in better negotiation.
Legal education and law schools should focus on the arts of conciliation and negotiation
and not merely on litigation. Lawyer client interests should also be molded towards a
primary focus on ADR failing which the recourse should be towards litigation.
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CONCLUSION:

Because justice is not executed speedily men persuade themselves that there is no such
thing as justice. Sharing the same sentiments, Chief Justice Bhagwati said in his speech
on Law Day, ―I am pained to observe that the judicial system in the country is on the
verge of collapse. These are strong words I am using but it is with considerable anguish
that I say so. Our judicial system is creeping under the weight of errors.‖

Arrears cause delay and delay means negating the accessibility of justice in true terms to
the common man. Countless rounds to the Courts and the lawyers‘ chambers can turn any
person insane. Even then loitering and wasting time in the corridors of Courts has
become a way of life for a majority of Indians who day by day are becoming litigous.
Some of the main reasons for delay in the disposal of cases are abnormal increase in the
number of cases going to Courts and Tribunals, mainly due to faulty legislation enacted
hurriedly, arbitrary administrative orders, increased consciousness of one‘s rights and
gambler‘s instinct in a litigant due to multiplicity of appeals and revisions provided in
law.‖

The disputants want a decision, and that too as quickly as possible. As the problem of
over burdened Courts has been faced all over the world, new solutions were searched.
Various Tribunals were the answer to the search. In India, we have a number of
Tribunals. However, the fact of the matter is that even after the formation of so many
Tribunals, the administration of justice has not become speedy. Thus, it can be safely said
that the solution lies somewhere else.

All over the globe the recent trend is to shift from litigation towards Alternative Dispute
Resolution. It is a very practical suggestion, which if implemented, can reduce the
workload of Civil Courts by half. Thus, it becomes the bounden duty of the Bar to take
this onerous task of implementing ADR on itself so as to get matters settled without
going into the labyrinth of judicial procedures and technicalities. The Bar should be
supported by the Bench in this herculean task so that no one is denied justice because of
delay.

It is important here to mention the statement made by John F. Kennedy in this respect:
―Let us never negotiate out of fear but let us never fear to negotiate.‖

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Bibliography:

Internet sites:
http://www.icadr.org/news-speechcjhc.html
http://pib.nic.in/feature/feyr2002/fjan2002/f140120021.html
http://www1.worldbank.org/publicsector/legal/adr.htm
http://www1.worldbank.org/publicsector/legal/ADR%20Workshop.pdf
http://lawcommissionofindia.nic.in/alt_dis.pdf
http://www.hindu.com/thehindu/mp/2003/01/08/stories/2003010800220400.htm
http://www.ielrc.org/content/n0401.htm
http://kelsa.nic.in/lokadalat.htm
http://www.britishcouncil.org/adr.doc
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http://www.adrgroup.co.uk/types.html
http://courts.state.de.us/Courts/Superior%20Court/ADR/ADR/adr_history.htm
http://en.wikipedia.org/wiki/Arbitration
http://www.spea.indiana.edu/icri/terms.htm#ENE
http://ridgewood.ca/blog/2005/01/community-based-conflict-resolution.htm
http://dateyvs.com/gener01.htm
http://www.laws4india.com/acts/arbitrationact/arbc2.pdf
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http://www.ficci.com/icanet/judgement.htm
http://www.worldlii.org/catalog/50140.html
http://www.adrgroup.co.uk
http://www.spea.indiana.edu/icri/terms
Books:

-―Alternative dispute resolution,‖ Ed. P.C. Rao and William Sheffield, 1st ed. 1997,
Universal Law Publishing Co. Pvt. Ltd., Delhi
-S.R. Myneni, ―Arbitration, Conciliation and Alternative Dispute Resolution Systems,‖
1st ed.2004, Asia Law House, Hyderabad

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