KRI2EL ANN C DIMMUYÓCT

BSN
Group 2THE RATE UTIC
uSING SILENCE
LSometimes , its useSul to not speak at all. Deliberate a ue
Can otfer b o t h nurses patHients an oPporfunity to consider
and eomprehend w hat oill haPpeo next in the con yers ati on. 1t
may provide patients wifh the tine hey requre
Space hey
bring UP new sukject. Nurses should aloays allo Patiets
tspeak up.
2)ACC EPTING agreement, simply
oth
+ isn'+ always cynony mbus can suffice
making eye contacct say eDg,Yes under stand
are
nurses
isteninog to them and taki
their
Patiets who belieye
to accept care
hem seriously are more ikely
3.) GIVING REcoE NITION
L Reccgnirtion acknowledqes a patient's be havior and
high lightts it without deliverng an overt comple ment.
Can
some1mes e vi ewed a condes -

A conp Iiment
concerns a mund ane action
cendng, especlally when t like
me ng
adding someti na
like makinq the bed. towever, Mour medicatons calls attentien
r m e d i

uou took_al_ of a compli-

whouff requir ing
t acHVIty
ports

ment.
SELF Ex°T'| sit
uou her e s ful
and stressful, when
4) oFFERING
e Tonely
LHospital st demonstrates
theu o.
that
they yalue
it
their fime, devott Hme
nur ses yol unteer someone wlling
js wtllingt
pohents
that unch,
u n c h , watching
watching a TV show, a
their for
tor
heTp them feel bete
feel beter.
o them. Staying bli t C a n help
b can them
cttention for
or aa
lth them
them
or simpy
si mply siting
siting
s.)GIVING BRoAD OPENINGS

direct the flow of conver satio and

when patiets is typi callu
peutiC commuhicati on
to talk thera
about ,
what road
broad opening such as
Pick e t f e c h v e . Giving
patients a

help h a t wouldyou like

mind today ?" wil
most
on_your method to Provi
providepatients
method
lohats be a fantastic
abeut? miqht what's on
oh their mind.
thcir mind.
chat discusc
what's
to
an PTor tunitu
 G)ACTIVE LISTENING
Lp Nurses Can encourage patiems to conHnue a l king
non verbal and verbal Cues Such a s noddi ng and
by providing have to say4
haye say
stating Lsee Showi ng interest in ohat patiehts
stati and understanding, and
ackhowledging that you're listening converstation is ohat actve
engaging wi-th them through out the
listening entarS.
Nurses can provide bread leads such what bappered
hext? to diect the Conversation o urge it jorward.
*)SEE ING CLARIFICATION
Askig paHemHs for clarifiCation when thay cay
semeHhina puz2ling r unclear is vital, similar to ocHve listening.
mno
m no Sure understano, you mig ht say
explain id to me ? asslsts nurses în ensurinq
Could
heyuou
grasP
please

hat is beinq sald and can assi st pttemts ih

essing e i r jdeas.
ore
+horoghy
ePLA cING THE EVENT IN TIME/SEQE NCE
Patents and nurses can hay e abeter unodcrs
tanding oSfhe big picture by askn hers. H*e
about ohen
Specific events happened in relation to others forces patents
patientts
to consider he otder evets, which may
thes
of Cause
recallhings
things they would otherwise forget.Mou oillake your
meoicineT btergeing.
) MAKING OBSE RYATIONS
Obseryatlons on the abpearance, tempeamet or
behavior
behavior of patients might assist atract atetion o areass
hat can pose an isSue for them. Obser ving thart they seem weary
may drive pafiets to explain why hey hayen'F been Y
an obseryation tha+ they hayen
haven
much sleep lately, making
been eatig much may ead to the idenitcation of a neo
Sy mptom.
lo.) SuMMARIZING
LpAfteer the evet, nurses tcquently find it helpfu)
stated. This
his shews
Sho o s
pati eit
to recap
cap what paHents haye sTaca
hat tthe nurse is Payi ng
atetier
and allows the nurse to
ecord talks. * Does that souno correct? is a good w a
t end a sunmmary, provides paients explicit consen
make hecessary ddsustments
-