ICCT COLLEGES FOUNDATION INC.

Strategic Business Analysis

Villariez Jr. Baltazar D. BSA-OL22E46

Mrs. Arceli Nobleza

Direction: Discuss or explain what is being asked. 95pts./each)

Most people crave purpose at work. In an organization, no one

wants to feel like they’re wasting eight hours or more each day doing
something that doesn’t matter. However, it’s important to check that the
company’s sense of purpose aligns with their employees. The question
is:
1. How might the person in his role or position contribute to the
organizations mission?
First and foremost, the function you're playing is said to be based
on the company's strategy, which is also reflected in your job
description. The function is often perceived as starting in a relatively
defined area and then deviating from that area as the section manager
assigns more responsibilities or responds to new business priorities.
What you can do to ensure you are meeting the set objectives and
essentially serving your company's core mission is the most important
thing your company should inform you about. You can put in place
some performance indicators, some basic things that could support
your company, plan your leaves, do not keep information for yourself,
be curious, be passionate about your work, and align your personal
goals with your professional goals.

2. How do employees measure the impact of their work?

Measure whether people use and like a strategic program that is
committed to employees and the employee experience. Consider things
like registration, continued engagement in activities or challenges,
earning points, user happiness, and organizational support, among
other things. Measure how your behavior is evolving and how it is
reinforced by organizational support. Exercise, sleep quality, money
management, and work-related behaviors such as one-on-one
meetings are all examples of this. Measure changes in whole-person
well-being (the subjective sense of feeling well and living with purpose)
of employees. People (HR) results that are better: Determine the
influence of employee programs on people's (HR) outcomes. Employee
engagement, inclusivity, and turnover are all important criteria to
consider. Measuring the influence of employee programs on business
performance, profit margin, revenue, and industry-specific performance:
Determine how employee programs affect business performance.
Include measures that are directly related to the company's objectives,
such as customer satisfaction, innovation, profit, and growth rate.
Linking your program to your company's objectives is the first and most
important step in gauging results. To handle challenges like turnover
and disengagement together, take a high-level look at how the work
you do every day affects people and business results, and then drill
down into how you can meet and build alignment across departments.
Then, to grow and measure the success of your work, use technology.
You can build the case for a program that decreases turnover, boosts
engagement, and improves the entire employee experience by focusing
on what counts and using a successful measurement approach.

3. How do people in his position in the organization interact with

customers and users?
In today's linked culture, the number of channels through which
communication can occur is growing, and it can happen at any moment.
The need for a structure to ensure that opportunities to connect with
clients aren't lost is critical. Customers have distinct requirements when
it comes to how they communicate with businesses. Customers are
searching for a range of things when they contact a company, including:
 Customers want to know that the company they are dealing with is
trustworthy. They're searching for dependable service that
demonstrates the company's ability to deliver on its promises.
 They also seek assurance that they made the right decision in
doing business with the organization. In the engagement, being
helpful and achieving their expectations confirms their decision.
 Empathy is a desire to be understood by others. Customers want to
feel as if the company's representatives are able to perceive things
from their perspective. They want attention that is tailored to them
based on their own experiences and that signals that they have
been listened.
 To ensure that these needs are addressed, a customer interaction
strategy is used.
 Availability and quickness are also significant aspects of
responsiveness. In order to avoid being waited on by customers,
Getting back to them as soon as possible demonstrates that you
care about them and makes a positive impression on them.