2014 Citizens Charter

To our valued members:
In behalf of the Social Security System management and staff, I am pleased

to present to you this Citizen’s Charter, a handbook that provides a step-by-
step, easy to understand guide on how you can avail yourself of the top 23 high
volume services of the SSS.
Before coming up with this handbook, we reviewed and streamlined the pro-
cedures of these services and determined the most efficient processing time that
served as the basis of our commitments to you. With this Charter, we now have
a yardstick, by which to measure the SSS frontline offices’ performance and I
hope that you will let us know how we are doing so that we can continually im-
prove our services to you.
This Charter was developed not only in compliance with the provisions of
Republic Act No. 9485, also known as the “Anti-Red Tape Act of 2007” but also
as part of the SSS’ desire to achieve its vision of providing world-class and
delightful service to you, our members.
Thank you for your support and continued trust and confidence in your
SSS.
EMILIO S. DE QUIROS, JR.

President and CEO
SSS CITIZEN’S CHARTER

Table of Contents Citizen’s Charter of the
SOCIAL SECURITY SYSTEM
I. Mission, Vision and Corporate Values
II. Processing Time Commitments
III. Definition of Terms ............................................................................... 1
IV. Procedures
MISSION
1. Getting An SS Number As Prior Registrant/Househelper/
Surviving Spouse/Guardian ......................................................... 7
2. Registering As An Employer ......................................................... 13 To manage a sound and viable social security system which shall promote social
3. Registering As Self-Employed ......................................................... 19 justice and provide meaningful protection to members and their families against
4. Registering As A Non-Working Spouse (NWS) or the hazards of disability, sickness, maternity, old age, death and other
Overseas Filipino Worker (OFW) ................................................. 25 contingencies resulting in loss of income or financial burden.
5. Submission of Electronic R-3 ......................................................... 32
6. Submission of Contribution Collection List
(SS Form R-3) ................................................................................... 34 VISION
7. Requesting for Adjustment of Contributions and/or
Correction of Credited Years of Service (CYS) ............................... 36
8. Requesting for Certificate of Compliance ...................................... 38 A viable social security institution providing universal and equitable social
9. Filing of Member Loan Application (SS Form ISL-101) ................ 40 protection through world-class service.
10. Submission of Loan Repayment Collection List
(SS Form ML-2) ................................................................................ 43
11. Submission of Electronic Loan Repayment (LR)
Collection List .................................................................................... 45 CORPORATE VALUES
12. Filing of Sickness Notification .......................................................... 47
13. Filing of Sickness Benefit Application ........................................... 50 The SSS aims to institutionalize a corporate culture that instills the core values
14. Filing of Maternity Notification ...................................................... 55
of Trust, Empowerment and Teamwork.
15. Filing of Maternity Benefit Application ........................................... 57
16. Filing of Maternity Benefit Application for
Contingency That Happened Abroad ............................................... 62
17. Employer’s Enrollment In The Sickness And Maternity
Payment Thru The Bank Program .................................................. 68
18. Filing of Disability Claim Application .............................................. 70
19. Filing of Disability Claim Application For
Disability That Happened Abroad .................................................. 77
20. Filing of Retirement Claim Application .......................................... 84
21. Filing of Funeral Claim Application .............................................. 95
22. Filing of Death Claim Application ................................................. 103
23. Paying Through The SSS Tellering Facility .................................. 120
24. Applying for an SS Card .................................................................... 122
25. Filing of Complaints/Suggestions ................................................. 127
V. Directory of SSS Offices ........................................................................ 130
SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER

Processing Time Commitments SERVICE
COMMITMENT
(Working Days)
COMMITMENT
SERVICE 12. Processing of Sickness Benefit
(Working Days)
Applications for Employed 10
Members
1. Issuance of SS Number for
Prior Registrant (Employee/ 13. Receiving of Maternity
Self-employed/Non-Working Within the day
Within the day Notification
Spouse/Overseas Filipino
Workers/Househelper/ 14. Processing of Maternity Benefit
Surviving Spouse) Applications for Unemployed/ 10
Self-employed/Voluntary
2. Registration of Employer Within the day Members
3. Processing of Contribution 15. Processing of Maternity Benefit
5
Collection List (Electronic R-3) Applications for Employed 10
Members
4. Processing of Contribution
10
Collection List (Manual R-3) 16. Employer’s Enrollment in the
Sickness and Maternity Payment 3 (if with bank confirmation)
5. Adjustment of Contributions Thru The Bank Program
5 (excluding manual verification of
and/or Correction of Credited
contributions)
Years of Service (CYS) 17. Processing of Disability Claim
10
Applications
6. Issuance of Employer
5
Certificate of Compliance 18. Processing of Retirement Claim
10
Applications
7. Processing of Salary Loan 5
Application 19. Processing of Funeral Claim
5
Applications
8. Processing of Loan Repayment
10
Collection List (Manual ML-2) 20. Processing of Death Claim
10
Applications
9. Processing of Loan Repayment
5
Collection List (Electronic ML-2) 21. Receipt of Payment through the
SSS Tellering Facility Within the day
10. Processing of Sickness 5
Notification (Employed Members) 22. Receiving of Feedback/Suggestion Within the day
11. Processing of Sickness Benefit 23. Issuance of SS card
Applications for Unemployed/ 10 * Screening of Application for
Self-employed/Voluntary Within the day
Social Security ID (SS Form E-6)
Members * SS Card Enrollment Within the day
SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER
The following may be designated as secondary beneficiary/ies who shall be
Definition of Terms entitled to the benefit under the Act provided that he/she is dependent for
support upon the member at the time of contingency:
Average Daily Salary Credit – The result obtained by dividing the sum of
the six (6) highest monthly salary credits in the twelve-month period 1. Legitimate ascendants and descendants.
immediately preceding the semester of contingency by one hundred eighty 2. Parents and their legitimate children and the legitimate and illegitimate
(180). children of the latter.
3. Parents and the illegitimate children of the latter.
Average Monthly Salary Credit – The result obtained by dividing the sum of 4. Legitimate brothers and sisters, whether full blood or half blood.
the last sixty (60) monthly salary credits immediately preceding the semester
of contingency by sixty (60), or the result obtained by dividing the sum of all Compensation – All actual remuneration for employment, including the
the monthly salary credits paid prior to the semester of contingency by the mandated cost of living allowance, as well as the cash value of any remuneration
number of monthly contributions paid in the same period, whichever is greater: paid in any medium other than cash except that part of the remuneration
Provided, That the injury or sickness which caused the disability shall be deemed received during the month in excess of the maximum salary credit as provided
as the permanent disability for the purpose of computing the average monthly under Section 18 of the SS Law.
salary credit.
Compensation shall include the following:
Beneficiaries:
(1) Salaries and Wages
(1) Primary – the primary beneficiaries who shall be entitled to the benefits (2) Direct Labor or Indirect Labor
are:
(3) Superintendence
(4) Commission Expense
(a) The dependent spouse until he or she remarries; and
(5) Bonuses (except Christmas Bonus)
(b) The dependent legitimate, legitimated or legally adopted, and illegitimate (6) Overtime Pay
children, subject to the following conditions: (7) Maternity Leave with Pay
(8) Sick Leave with Pay
(1) share of the dependent illegitimate children shall be fifty percent (9) Vacation Leave with Pay
(50%) of the share of the legitimate, legitimated or legally adopted
(10) Cost of Living Allowance
children in the basic pension;
(2) In the absence of the dependent legitimate, legitimated or legally (11) Emergency Cost of Living Allowance
adopted children of the member, his/her dependent illegitimate (12) Workers Compensation Benefit
children shall be entitled to one hundred percent (100%) of the (13) Transportation, Board and Lodging Allowance
benefits. (14) Tuition, Matriculation and School Fees as payment for services
rendered
(2) Secondary – the secondary beneficiaries who shall be entitled to the (15) Commission Advances and Allowances Monthly
benefits in the absence of the primary beneficiaries are:
(16) Cash Value of Living Expense
(17) Salaries earned while on board Foreign Vessel
(a) The dependent parents;
(18) Share in the Catch Project
(b) In the absence of dependent parents, any other person designated by
Contribution – The amount paid to the SSS by and on behalf of the member in
the member.
1 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 2

accordance with Section 18 of the SS Law. (2) The legitimate, legitimated or legally adopted, and illegitimate child
who is:
Credited Years of Service – The credited years of service shall be as follows:
(a) unmarried;
(1) For a member covered prior to January 1985, the credited years of service
(b) not gainfully employed;
shall be 1985 minus the calendar year of coverage plus the number of
calendar years in which six (6) or more contributions have been paid from (c) has not reached twenty-one (21) years of age, or if over twenty-one
January 1985 up to the calendar year containing the semester prior to (21) years of age, he is congenitally or while still a minor has been
the contingency. permanently incapacitated and incapable of self-support, physically
and mentally.
CYS = A + B
A person reaches the age twenty-one (21) when he celebrates his 21st birthday
Where A = 1985 minus the calendar year of coverage anniversary because on that day he has completed 21 years of life since his birth.
B = number of calendar years with at least 6 monthly contributions After that date, he is over 21 years of age.
have been paid from January 1985 to the calendar year
containing the semester prior to the contingency (3) The parent who is receiving regular support from the member.
(2) For a member covered in or after January 1985 until December 2001, Employee – Any person who performs services for an employer in which either
the credited years of service shall be the sum of the number of calendar or both mental and physical efforts are used and who receives compensation
years in which six (6) or more contributions have been paid from the year for such services, where there is an employer-employee relationship: Provided,
of coverage up to the calendar year containing the semester prior to the That a self-employed person shall be both employee and employer at the same
contingency. time.
(3) Starting January 2002, the credited years of service shall be the sum of Employer – Any person, natural or juridical, domestic or foreign, who carries
total number of monthly contributions paid divided by 12, 1985 minus on in the Philippines any trade, business, industry, undertaking or activity of
date of coverage and number of years with at least 6 monthly contributions any kind and uses the services of another person who is under his orders as
from 1985 to 2001, to be represented by a formula as follows: regards the employment, except the Government and any of its political
subdivisions, branches or instrumentalities, including corporations owned or
CYS = A + B + C controlled by the Government. Provided, That a self-employed person shall be
both employee and employer at the same time.
Where A = 1985 minus the calendar year of coverage
B = number of years with at least 6 monthly contributions Employment – Any service performed by an employee for his employer, except:
from 1985 to 2001
(1) Employment purely casual and not for the purpose of occupation or
C = total number of monthly contributions paid beginning business of the employer;
January 2002 divided by 12 (2) Service performed on or in connection with an alien vessel by an employee
if he is employed when such vessel is outside the Philippines;
Provided that the Commission may provide for a different number of (3) Service performed in the employ of the Philippine Government or instrumentality
contributions in a calendar year for it to be considered as a credited year of or agency thereof;
service. (4) Service performed in the employ of a foreign government or international
organization, or their wholly-owned instrumentality: Provided, however,
Dependents - the dependents shall be the following: That this exemption notwithstanding, any foreign government, international
organization or their wholly-owned instrumentality employing workers in
(1) The legal spouse entitled by law to receive support from the member; the Philippines or employing Filipinos outside of the Philippines, may enter

into an agreement with the Philippine Government for the inclusion of such
employees in the SSS except those already covered by their respective civil An employer is not considered a member. An employer merely registers with
service retirement systems: Provided, further, That the terms of such the SSS for reason that he has an obligation to report all his employees for
agreement shall conform with the provisions of the SS Law on coverage SSS coverage. No benefit can be granted to him as an employer and therefore
and amount of payment of contributions and benefits: Provided, finally, he cannot be called a member but simply an employer.
That the provisions of the SS Law shall be supplementary to any such
agreement; and Monthly - The period from one end of the last payroll period of the preceding
month to the end of the last payroll period of the current month if compensation
(5) Such other services performed by temporary and other employees which is on hourly, daily or weekly basis; if on any other basis, monthly shall mean a
maybe excluded by regulation of the Commission. Employees of bona fide period of one (1) month.
independent contractors shall not be deemed employees of the employer
engaging the services of said contractors. Monthly Salary Credit - The compensation base for contributions and benefits
as indicated in the schedule in Section 18 of the SS Law.
Farmer – any person whose primary livelihood, either by himself and/or his
spouse and/or immediate members of his family, is cultivation and tillage of Net earnings - Net income before income taxes plus non-cash charges such as
the soil, dairying, growing and harvesting of agricultural and horticultural depreciation and depletion appearing in the regular financial statement of the
products. issuing or assuming institution.
Fisherman – any natural person whose primary livelihood, either by himself Quarter - A period of three (3) consecutive calendar months ending on the last
and/or immediate members of his family, is fishing, catching, raising or day of March, June, September and December.
gathering marine and other aquatic products.
Self-employed - is one who has no employer, as defined in the SS Law, other
Fixed charges – Recurring expense such as amortization of debt discount and than himself/herself and derives income from his/her physical and mental
rentals for leased properties, including interest on funded and unfunded debt. efforts, including but not limited to the following as identified under Section 9-
A of the SS Law, as amended:
Househelper/Domestic Helper – Any person who renders service in the
employer’s home which is usually necessary or desirable for the maintenance a. All SE professionals;
and enjoyment thereof and includes ministering to the personal comfort and b. Partners and single proprietors of businesses;
convenience of the members of the employer’s household including services of c. Actors and actresses, directors, scriptwriters and news correspondents
family driver, baby sitter, gardener, cook, nursemaid (yaya), etc., exclusively to who do not fall within the definition of the term “employee” in Sec. 8
a household employer. (d) of the SS Law;
d. Professional athletes, coaches, trainers and jockeys; Individual farmers
Household employer - Any person who engages the services of a househelper. and fishermen; and
For purposes of this rule, the head of the family (i.e. the husband and, in his e. Any SE persons as may be determined by the Social Security
absence, the wife) shall be deemed the househelper’s employer. Commission under such rules and regulations as it may prescribe.
In Good Standing - A member/employer who is not remiss in the payment of Semester - A period of two (2) consecutive quarters ending in the quarter of
SSS contributions and loan remittances. contingency.
Low-cost Housing - Refers to housing loan the original amount of which does Socialized Housing - Refers to housing loan the original amount of which
not exceed P1.0 Million but over P400,000.00. does not exceed P400,000.00.
Member - A worker who is covered under Section 9 and Section 9-A of the SS Law.

PROCEDURE IN GETTING AN SS NUMBER AS PRIOR REGISTRANT/ PERSON
HOUSEHELPER/SURVIVING SPOUSE/GUARDIAN STEPS REQUIREMENTS LOCATION
IN-CHARGE
Processing Time : Within the day 4. Submit the PRIMARY MSS of SSS Member
Note : No Service Fees accomplished DOCUMENTS Branch or at SSS Service
form together Any one (1) of the Service Office Representative
with the following:
PERSON original/
STEPS REQUIREMENTS LOCATION certified true - Baptismal certificate
IN-CHARGE
copy and - Birth certificate
1. Get Personal Member Services Member photocopy - Driver’s License
Record Form Section (MSS) of Service of any of the - Passport
(SS Form E-1). SSS Branch or at Representative primary or - Professional
SSS Service secondary Regulation
For House- Office documents. Commission (PRC)
helper,get card
Kasambahay - Seaman’s book
Unified (Seafarer’s Identifi-
Registration cation and Record
(KUR) Form. Book)
2. Read
instructions SECONDARY
and fill out DOCUMENTS
the form. Any two (2) in the
absence of the
3. Get a queue MSS of SSS Member Primary Documents
number and Branch or at SSS Service with at least one (1)
wait for the Service Office Representative with date of birth (DOB):
number to
be called. - Alien Certificate of
Registration
Note: If the - ATM Card (with
Branch is using cardholder’s name)
an automated - Bank Account
queuing system, Passbook
the queue - Baptismal Certificate
number and of child/ren
the assigned - Birth certificate of
counter will be child/ren
flashed via the - Certificate from
display board. any of the following,
whichever is
applicable:

PERSON PERSON
STEPS REQUIREMENTS LOCATION STEPS REQUIREMENTS LOCATION
IN-CHARGE IN-CHARGE
• Office of Southern - ID card issued by
Cultural Community Local Government
• Office of Northern Units (LGUs) (e.g.
Cultural Community Barangay/Munici-
• National Com- pality/City)
mission on - ID card issued by
Muslim Filipinos professional
- Certificate of association
Licensure/Qualifi- recognized by PRC
cation Documents - Life Insurance
from Maritime Policy
Industry Authority - Marriage Contract/
- Certificate of Certificate of
Naturalization Marriage
from the Bureau of - National Bureau of
Immigration Investigation (NBI)
- Company ID card Clearance
- Credit card - Overseas Worker
- Firearm License Welfare Adminis-
card issued by tration (OWWA)
Philippine National card
Police (PNP) - Philippine Health
- Fisherman’s card Insurance Corpora-
issued by Bureau of tion (PHIC) ID card
Fisheries and - Police Clearance
Aquatic Resources - Postal ID card
(BFAR) - School ID card
- Government - Seafarer’s Registration
Service Insurance Certificate issued
System (GSIS) by Philippine
Card/Member’s Overseas Employment
Record/Certificate Administration
of Membership (POEA)
- Health or Medical - Senior Citizen card
Card - Student Permit
- Home Development issued by Land
Mutual Fund (Pag- Transportation
IBIG) Member’s Office (LTO)
Data Form - Taxpayer’s
- Homeowners Identification Number
Association ID card (TIN) card

PERSON PERSON
IN-CHARGE IN-CHARGE
- Transcript of For legally separated
Records
- Voter’s - Decree of Legal
Identification card Separation
or Voter’s Affidavit/
Certificate of For reporting child/ren,
Registration whichever is applicable
SUPPORTING - Birth Certificate/s

DOCUMENTS FOR - Baptismal Certifi-
SPOUSE AND cate/s or its
CHILD/REN: equivalent
- Birth Certificate/s
Present original and with annotation of
submit photocopy/ies: “Legitimated”
- Decree of Adoption
For married female
5. Get MSS of SSS Member
registrant
member’s Branch or at SSS Service
copy bearing Service Office Representative
- Marriage Contract/
the new SS
Certificate of
number.
Marriage
For male/female non-

working spouse
registrant
- Marriage contract/
Certificate of
Marriage
For widowed
Certificate of
Marriage
- Death Certificate
of deceased spouse

PROCEDURE IN REGISTERING AS AN EMPLOYER PERSON
STEPS REQUIREMENTS LOCATION
IN-CHARGE
Processing Time : Within the day
Note : No Service Fees Note: If the
Branch is using
an automated
PERSON queuing system,
IN-CHARGE the queue
1. Get Member Services Member number and
Employer Section (MSS) of Service the assigned
Registration SSS Branch or at Representative counter will be
Form (SS Form SSS Service flashed via the
R-1) and Office display board.
Employment
4. Submit the Legal Personality: MSS of SSS Member
Report Form
accomplished Branch or at SSS Service
(SS Form R-
form duly SINGLE Service Office Representative
1A) and L-
signed by the PROPRIETORSHIP
501.
authorized
signatory Required Documents:
For Household
together Authority to operate
Employer,
with the from appropriate
get Household
original and government office/s
Employer
photocopy (e.g. Registration
Unified
of the required Business Name,
Registration
document/s. Business Permit, or
Form (PPS-
any proof of business
HEUR1 Form)
operations)
2. Read
instructions Authorized Signatories:
and fill out Owner or the spouse
the form in can sign in behalf of
two (2) copies. the Owner. In their
absence, any
For Household representative with
Employer, Special Power of
fill out one Attorney.
(1) copy only.
PARTNERSHIP
3. Get a queue MSS of SSS Member
number and Branch or at SSS Service Required Documents:
wait for the Service Office Representative Approved Articles of
number to Partnership
be called.

PERSON PERSON
IN-CHARGE IN-CHARGE
Authorized Signatories: between the manning
Managing Partner agency and foreign
principal
CORPORATION,
INCLUDING NON- Authorized Signatories:
STOCK/NON-PROFIT President, Chairman
CORPORATIONS or Corporate Secretary
Required documents: COOPERATIVE

Approved Articles of
Incorporation Required Documents:
Authorized Signatories: Cooperation from the
President, Chairman Cooperative
or Corporate Secretary Development
Authority (CDA)
FOREIGN-OWNED
CORPORATION Authorized Signatories:
Chairman or
Required Documents: Corporate Secretary
Incorporation and MANPOWER SERVICE
License to Transact COOPERATIVE
Business in the
Philippines Required Documents:
Authorized Signatories: Cooperation from the
The designated Cooperative
Philippine represen- Development
tative as shown in the Authority (CDA) and
SEC Registration accreditation from
the Department of
MANNING AGENCY Labor and
WITH FOREIGN Employment (DOLE)
PRINCIPAL
Authorized Signatories:
Required Documents: Chairman or
Approved Articles of Corporate Secretary
Incorporation and
Agency Agreement

PERSON PERSON
IN-CHARGE IN-CHARGE
Update/s or Change/s
Other Requirements: in the Employer
Sketch of Business Information should
Address be submitted to each
of the 3 Agencies --
Letter of Authority Pag-IBIG, PhilHealth
from registering and SSS.
employer
5. Get processed MSS of SSS Member
copies of SS Branch or at SSS Service
FOR HOUSEHOLD
Form R-1/ Service Office Representative
EMPLOYER
HEUR1 Form
(bearing the
If filed/submitted
ER Number),
personally by the
SS Form R-1A,
Household Employer,
ER Card and
no supporting
Authorized
document is required
Company
to be submitted.
Representative
Card.
If duly accomplished
Form is filed/
submitted through
an Authorized
Representative of the
Household Employer,
presentation of the
following is required:
- Letter of Authori-
zation from
Household Employer
- Valid ID of the
Household Employer
- Valid ID of the
Authorized
Representative

PROCEDURE IN REGISTERING AS SELF-EMPLOYED (SE)
PERSON
STEPS REQUIREMENTS LOCATION IN-CHARGE
Note : No Service Fees
4. Submit two PRIMARY MSS of SSS Member
(2) copies of DOCUMENTS Branch or at SSS Service
PERSON the accom- Service Office Representative
IN-CHARGE plished form Any one (1) of the
1. Get Self- Member Services Member together with following:
Employed Section (MSS) of Service the original/
Data Record SSS Branch or at Representative certified true - Baptismal certificate
Form (SS SSS Service copy and - Birth certificate
Form RS-1). Office photocopy - Driver’s License
of any of the - Passport
primary or - Professional
2. Read
secondary Regulation
instructions
documents. Commission (PRC)
and fill out
card
the form.
- Seaman’s Book
(Seafarer’s Identifi-
Note: If with
cation and Record
existing SS
Book)
number, please
indicate the
SECONDARY
same in the SS
DOCUMENTS
number portion
of the form.
Any two (2) in the
absence of the
Primary Documents
number and Branch or at SSS Service
with at least one (1)
wait for the Service Office Representative
with date of birth (DOB):
number to
be called.
- Alien Certificate of
Registration
Note: If the
- ATM Card (with
Branch is using
cardholder’s name)
an automated
- Bank Account
queuing system,
Passbook
the queue
- Baptismal Certificate
number and
of child/ren
the assigned
- Birth certificate of
counter will be
child/ren
flashed via the
display board.

PERSON PERSON
STEPS REQUIREMENTS LOCATION IN-CHARGE STEPS REQUIREMENTS LOCATION IN-CHARGE
- Certificate from Card

any of the following, - Home Development
whichever is Mutual Fund (Pag-
applicable: IBIG) Member’s
Data Form
• Office of Southern - Homeowners
Cultural Community Association ID card
• Office of Northern - ID card issued by
• National Units (LGUs) (e.g.
Commission on Barangay/Munici-
Muslim Filipinos pality/City)
- ID card issued by
- Certificate of professional
Licensure/Qualifi- association
cation Documents recognized by PRC
from Maritime - Life Insurance
Industry Authority Policy
- Certificate of - Marriage Contract/
Naturalization Certificate of
from the Bureau of Marriage
Immigration - National Bureau of
- Company ID card Investigation (NBI)
- Credit card Clearance
- Firearm License - Overseas Worker
card issued by Welfare Adminis-
Philippine National tration (OWWA)
Police (PNP) card
- Fisherman’s card - Philippine Health
issued by Bureau of Insurance Corpora-
Fisheries and tion (PHIC) ID card
Aquatic Resources - Police Clearance
(BFAR) - Postal ID card
- Government - School ID card
Service Insurance - Seafarer’s Registration
System (GSIS) Certificate issued
Card/Member’s by Philippine
Record/Certificate Overseas Employment
of Membership Administration
- Health or Medical (POEA)

PERSON PERSON
- Senior Citizen card For widowed

- Student Permit
issued by Land - Marriage Contract/
Transportation Certificate of
Office (LTO) Marriage
- Taxpayer’s - Death Certificate
Identification Number of deceased spouse
(TIN) card
- Transcript of For legally separated
Records
- Voter’s - Decree of Legal
Identification card Separation
or Voter’s Affidavit/
Certificate of For reporting child/ren,
Registration whichever is applicable
- Birth Certificate/s
SUPPORTING - Baptismal Certifi-
DOCUMENTS FOR cate/s or its
SPOUSE AND equivalent
CHILD/REN: - Birth Certificate/s
with annotation of
Present original and “Legitimated”
submit photocopy/ies: - Decree of Adoption
For married female 5. Get member’s Please refer to the MSS of SSS Member
registrant copy of the notation at the Branch or at SSS Service
form bearing bottom of form for Service Office Representative
- Marriage Contract/ approval and the start date and the
Certificate of the SS number. amount of contribu-
Marriage tion to be paid.
For male/female non-

working spouse
registrant
- Marriage contract/
Certificate of
Marriage

PROCEDURE IN REGISTERING AS A NON-WORKING SPOUSE (NWS)
PERSON
OR OVERSEAS FILIPINO WORKER (OFW) STEPS REQUIREMENTS LOCATION IN-CHARGE
Processing Time : Within the day 3. Get a queue
Note : No Service Fees number and
wait for the
PERSON number to
STEPS REQUIREMENTS LOCATION IN-CHARGE be called.
1. Get NWS Member Services Member Note: If the

Form (SS Section (MSS) of Service Branch is using
Form NW-1) SSS Branch or at Representative an automated
or OFW Form SSS Service queuing system,
(SS Form Office the queue
OW-1). number and
the assigned
Note: For OFW’s, counter will be
this procedure flashed via the
is done only if display board.
registrant has
no SS number 4. Submit the PRIMARY MSS of SSS Member
or if with accomplished DOCUMENTS Branch or at SSS Service
previously form Any one (1) of the Service Office Representative
issued SS together with following:
number and the original/ - Baptismal certificate
registering at certified true - Birth certificate
the same time copy and - Driver’s License
in the Flexi- photocopy - Passport
fund Program. of any of the - Professional
primary or Regulation
2. Read secondary Commission (PRC)
instructions documents. card
and fill out - Seaman’s Book
the form. For NWS, (Seafarer’s Identifi-
marriage cation and Record
Note: If with contract must Book)
existing SS be presented.
number, please SECONDARY
indicate the DOCUMENTS
same in the SS Any two (2) in the
number portion absence of the
of the form. Primary Documents
with at least one (1)
with date of birth (DOB):

PERSON PERSON
- Alien Certificate of - Government
Registration Service Insurance
- ATM Card (with System (GSIS)
cardholder’s name) Card/Member’s
- Bank Account Record/Certificate
Passbook of Membership
- Baptismal Certificate - Health or Medical
of child/ren Card
- Birth certificate of - Home Development
child/ren Mutual Fund (Pag-
- Certificate from IBIG) Member’s
any of the following, Data Form
whichever is - Homeowners
applicable: Association ID card
• Office of Southern - ID card issued by
• Office of Northern Units (LGUs) (e.g.
Cultural Community Barangay/Munici-
• National pality/City)
Commission on - ID card issued by
Muslim Filipinos professional
- Certificate of association
Licensure/Qualifi- recognized by PRC
cation Documents - Life Insurance
from Maritime Policy
Industry Authority - Marriage Contract/
- Certificate of Certificate of
Naturalization Marriage
from the Bureau of - National Bureau of
Immigration Investigation (NBI)
- Company ID card Clearance
- Credit card - Overseas Worker
- Firearm License Welfare Adminis-
card issued by tration (OWWA)
Philippine National card
Police (PNP) - Philippine Health
- Fisherman’s card Insurance Corpora-
issued by Bureau of tion (PHIC) ID card
Fisheries and - Police Clearance
Aquatic Resources - Postal ID card
(BFAR)

PERSON PERSON
- School ID card For male/female non-

- Seafarer’s Registration working spouse
Certificate issued registrant
by Philippine
Overseas Employment - Marriage contract/
Administration Certificate of
(POEA) Marriage
- Senior Citizen card
- Student Permit For widowed
issued by Land
Transportation - Marriage Contract/
Office (LTO) Certificate of
- Taxpayer’s Marriage
Identification Number - Death Certificate
(TIN) card of deceased spouse
- Transcript of
Records For legally separated
- Voter’s
Identification card - Decree of Legal
or Voter’s Affidavit/ Separation
Certificate of
Registration For reporting child/ren,
whichever is applicable
SUPPORTING
DOCUMENTS FOR - Birth Certificate/s
SPOUSE AND - Baptismal Certifi-
CHILD/REN: cate/s or its
Present original and equivalent
submit photocopy/ies: - Birth Certificate/s
with annotation of
For married female “Legitimated”
registrant - Decree of Adoption
Certificate of
Marriage

PROCEDURE IN THE SUBMISSION OF ELECTRONIC R-3
PERSON
Processing Time : Five (5) Working Days (including posting)
DOCUMENTS FOR
LOCAL ENROLMENT PERSON
IN THE FLEXI- STEPS REQUIREMENTS LOCATION IN-CHARGE
FUND PROGRAM
(For OFWs only) 1. Get or Flash drive Corporate Lane, Member
download Member Services Service
Present original and Electronic R-3 Section (MSS) of Representative
submit photocopy of Program. SSS Branch/SSS
Valid Overseas website
Employment Certifi- (www.sss.gov.ph)
cate (OEC) or E-
2. Get a queue Corporate Lane, Member
receipt issued by
number and MSS of SSS Service
POEA
wait for the Branch Representative
number to
5. Get Please refer to the MSS of SSS Member be called.
member’s notation at the Branch or at SSS Service
copy of the bottom of form for Service Office Representative Note: If the
form bearing the start date and the Branch is using
approval and amount of an automated
the SS number. contribution to be queuing system,
paid. the queue
number and
the assigned
counter will be
flashed via the
display board.
3. Submit - Two (2) copies of Corporate Lane, Member
Contribution Transmittal MSS of SSS Service
Collection List Certification Branch Representative
(Electronic - Copies of validated
R-3). Contributions
Payment Form or
Contributions
Payment Form
with Special Bank
Receipt (SBR)
- ACR/SS card/valid
ID

PROCEDURE IN THE SUBMISSION OF
PERSON
STEPS REQUIREMENTS LOCATION CONTRIBUTION COLLECTION LIST (SS FORM R-3)
IN-CHARGE
4. Get the Corporate Lane, Member Processing Time : Ten (10) Working Days (including posting)
following: MSS of SSS Service Note : No Service Fees
- Flash drive Branch Representative
- Transmittal PERSON
Certification STEPS REQUIREMENTS LOCATION IN-CHARGE
with
validated 1. Get or Corporate Lane, Member
Contributions download Member Services Service
Payment Contribution Section (MSS) of Representative
Form or Collection SSS Branch/SSS
Contributions List. website
Payment (www.sss.gov.ph)
Form with
2. Read
SBR, if valid.
instructions
- Deficiency
and fill out
Notification,
the form.
if invalid.
number to
be called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and
the assigned
counter will be
flashed via the
display board.
4. Submit - ACR/SS card/valid ID Corporate Lane, Member
Contribution - Copies of validated MSS of SSS Service
Collection Contributions Branch Representative
List (SS Form Payment Form or
R-3) in two Contributions
copies. Payment Form with
SBR

PROCEDURE IN REQUESTING FOR ADJUSTMENT OF
PERSON
STEPS REQUIREMENTS LOCATION CONTRIBUTIONS AND/OR CORRECTION OF
IN-CHARGE
CREDITED YEARS OF SERVICE (CYS)
4. Get the Corporate Lane, Member
following: MSS of SSS Service Processing Time : Five (5) Working Days (excluding Manual
Branch Representative Verification of Contributions)
- Duplicate Note : No Service Fees
copy of R-3
Collection
PERSON
List/ER ID STEPS REQUIREMENTS LOCATION IN-CHARGE
Card/Payor’s
copy of 1. Get a Member Services Member
validated request form. Section (MSS) of Service
Contributions SSS Branch Representative
Payment
Form or 2. Read Properly accomplished
Contributions instructions form with complete
Payment and fill out employment history:
Form with the form.
SBR, if valid - Employer Name
- Deficiency - Employer ID
Notification - Exact period of
and the employment per
original and company
duplicate 3. Get a queue MSS of SSS Member
copies of number and Branch Service
Contribution wait for the Representative
Collection number to
List/ER ID be called.
Card/Payor’s
copy of Note: If the
Contributions Branch is using
Payment an automated
Form or queuing system,
Contributions the queue
Payment number and
Form with the assigned
payor’s counter will be
copy of SBR, flashed via the
if invalid. display board.

PROCEDURE IN REQUESTING FOR CERTIFICATE OF COMPLIANCE
PERSON
Processing Time : Five (5) Working Days
4. Submit the - SS card/valid ID Member Services Member Note : No Service Fees
request form. - Certificate of Section (MSS) of Service
Premium Payment SSS Branch Representative
PERSON
issued by the STEPS REQUIREMENTS LOCATION IN-CHARGE
Employer/Company
(if available) 1. Submit a - Latest contribution Corporate Lane, Member
- Copies of R3s letter payment (validated Member Services Service
stamped received request. Contributions Section (MSS) of Representative
by SSS (if available) Payment Form or SSS Branch
5. Get the MSS of SSS Member Contributions
acknowledg- Branch Service Payment Form with
ment stub. Representative SBR)
- ACR/SS card/valid
ID
number to
be called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and
the assigned
counter will be
flashed via the
display board.
3. If regularly Corporate Lane, Member
paying (RP), MSS of SSS Service
get a Branch Representative
Certificate of
Compliance
(COC). If
delinquent,
pay and
submit

PROCEDURE IN FILING MEMBER LOAN APPLICATION
PERSON
Processing Time : Five (5) Working Days (from receipt of
validated application to generation of check)
Contributions Note : No Filing Fees
Payment
Form or PERSON
Contributions STEPS REQUIREMENTS LOCATION IN-CHARGE
Payment
Form with 1. Get or Member Services Member
SBR or download Section (MSS) of Service
Promissory and print SSS Branch/SSS Representative
Note (PN). Member Loan website
Application (www.sss.gov.ph)
2. Read If member is
instructions employed, require the
and fill out authorized signatory
the form. of the employer to
sign the Member
Loan Application

number and Branch Service
wait for the Representative
number to
be called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and
the assigned
counter will be
flashed via the
display board.
4. Submit the Properly filled out MSS of SSS Member
Member Loan Member Loan Branch Service
Application Application together Representative
with corresponding
documentary
requirements:

PERSON PERSON
If filed by member- If filed by employer’s/

borrower: company’s authorized
representative:
- Presentation of SS
card or in its - Authorized
absence, Company Represen-
tative (ACR) card
- Application for SS issued by SSS or
card (SS Form E-6) Letter of Authority
acknowledgment (LOA) from
stub, and two (2) employer and two
valid IDs (one with (2) valid IDs; and
photo and signature)
- Member-borrower’s
If filed by member- SS card or in its
borrower’s authorized absence,
representative application for SS
card (SS Form E-6)
- Authorized acknowledgment
Representative’s SS stub; and two (2)
card or any two (2) valid IDs (one with
valid IDs (one with photo and
photo and signature)
signature)
5. Get the MSS of SSS Member
- Letter of Authority acknowledg- Branch/SSS Service
(LOA) signed by ment stub website Representative
both member- and signed (www.sss.gov.ph)
borrower and disclosure
member-borrower’s statement, if
authorized qualified and
representative; and notice of loan
disapproval,
- Member-borrower’s if rejected.
SS card or two (2)
valid IDs (one with
photo and
signature)

PERSON
LOAN REPAYMENT (LR) COLLECTION LIST (SS FORM ML-2) STEPS REQUIREMENTS LOCATION IN-CHARGE
Processing Time : Ten (10) Working Days (Including Posting) 4. Submit Properly filled out SS Corporate Lane, Member
Note : No Filing Fees properly Form ML-2, validated MSS of SSS Service
filled out SS ML-1 and SBR Branch Representative
PERSON Form ML-2
STEPS REQUIREMENTS LOCATION IN-CHARGE and validated
ML-1 or ML-
1. Get or Member Services Member 1 and Special
download Section (MSS) of Service Bank Receipt
and print SSS Branch/SSS Representative (SBR), if paid
Collection website thru the bank.
Lists (SS (www.sss.gov.ph)
5. Get original Corporate Lane, Member
Form ML-2)
copy of SS MSS of SSS Service
and Member
Form ML-1 Branch Representative
Loan Payment
and SBR with
Return Form
stamp
(SS Form
“RECEIVED”
ML-1)
duplicate
2. Read copy of SS
instructions Form ML-2.
and fill out
the form.
number to
be called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and
the assigned
counter will be
flashed via the
display board.

PERSON
ELECTRONIC LOAN REPAYMENT (LR) COLLECTION LIST STEPS REQUIREMENTS LOCATION IN-CHARGE
Processing Time : Five (5) Working Days (Including Posting) number and the
Note : No Filing Fees assigned counter
will be flashed
PERSON via the display
STEPS REQUIREMENTS LOCATION IN-CHARGE board.
4. Submit flash Generated flash Corporate Lane, Member
1. Get the For Loans Member
drive and hard drive and transmit- MSS of SSS Service
following: Management Service
copy of trans- tal list, validated SS Branch Representative
System (LMS) Representative
mittal list and Form ML-1 or SS
- LMS Program Program and/or
report Form ML-1 with
or download Billing Records:
together with SBR
the program Corporate Lane,
validated SS
directly through Member Services
Form ML-1
the SSS website Section (MSS) of
and SBR.
- Billing Records SSS Branch/SSS
- Member Loan website 5. Get duplicate Corporate Lane, Member
Payment (www.sss.gov.ph) copy of MSS of SSS Service
Return Form Transmittal Branch Representative
(SS Form ML-1) List with stamped
“Received”, SS
2. Read Corporate Lane, Employer/LMS Form ML-1
instructions on MSS of SSS Participant and SBR, if
how to install Branch valid.
and use the
LMS Program Note: If submit-
and generate ted flash drive is
collection and found with error
transmittal after pre-
lists. validation, flash
3. Get a queue Corporate Lane, Member drive, transmittal
number and MSS of SSS Service list, ML-1 and
wait for the Branch Representative OR/SBR, together
number to be with the defi-
called. ciency notifica-
tion shall be
Note: If the returned to
Branch is using employer/LMS
an automated participant for
queuing system, correction and
the queue re-submission.

PROCEDURE IN FILING SICKNESS NOTIFICATION
PERSON
Note : No Service Fees an automated
queuing system,
the queue
PERSON
STEPS REQUIREMENTS LOCATION number and
IN-CHARGE
the assigned
1. Get or FOR EMPLOYED Member Services Member counter will be
download MEMBER Section (MSS) of Service flashed via the
the required • Sickness SSS Branch/SSS Representative display board.
forms. Notification website 4. Submit • Sickness Medical Member
(www.sss.gov.ph) properly Notification Evaluation Service
If work-connected: filled out • SS card or two (2) Section of SSS Representative/
form together valid IDs both with Branch Nurse
• Employees’ with the signatures and at
Notification supporting least one (1) with
• Accident/ documents. photo
Sickness Report • Medical Reports/
Documents
FOR UNEMPLOYED/
SELF-EMPLOYED/ If work-connected
VOLUNTARY (EC):
MEMBER • Employees’
• Sickness Benefit Notification
Application Form • SS card or two (2)
for Unemployed/ valid IDs both with
Self-employed/ signatures and at
Voluntary Members least one (1) with
• Medical Certificate photo
• Accident/Sickness
2. Read
Report from
instructions
employer; and
and fill out
Police Report (if
the form.
vehicular accident
3. Get a queue Medical Member with third party
number and Evaluation Service involvement)
wait for the Section of SSS Representative • Medical Reports/
number to Branch Documents
be called.
Note:
Note: If the • Medical Specialist
Branch is using shall determine

PROCEDURE IN FILING SICKNESS BENEFIT APPLICATION
PERSON
Processing Time : Ten (10) Working Days
required medical (from receipt of claim to check date)
documents based Note : No Service Fees
on a separate
checklist. PERSON
• For sickness/injury STEPS REQUIREMENTS LOCATION IN-CHARGE
acquired abroad,
documents issued 1. Get or Member Services Member
by foreign country download Section (MSS) of Service
should be in Sickness SSS Branch/SSS Representative
English translation Benefit website
and must be Application. (www.sss.gov.ph)
authenticated by
2. Read
the Philippine
instructions
Embassy Consulate
and fill out the
Office or duly
form.
notarized by
notary public from 3. Get a queue MSS of SSS Member
the host country. number and Branch Service
5. Undergo Medical Medical number to be
physical Evaluation Specialist II/III called.
examination Section of SSS
and interview. Branch Note: If the
6. Get Medical Member Branch is using
acknowledg- Evaluation Service an automated
ment stub or Section of SSS Representative/ queuing system,
disapproval Branch Nurse the queue
notice. number and the
assigned counter
will be flashed
via the display
board.
4. Submit Refer to Table 1 for MSS of SSS Member
properly filled the List of Required Branch Service
out Sickness Documents Representative
Benefit
Application
together with
the required
documents.

Table 1.
PERSON
LIST OF REQUIRED DOCUMENTS
acknowledgment Branch Service FOR EMPLOYED MEMBERS
stub or Representative
disapproval BASIC DOCUMENTS
notice.
1. Sickness Benefit Reimbursement Application
2. Approved Sickness Notification (SN)
3. Photocopy of member’s SS card or two (2) valid IDs both with signature
and at least one (1) with photo duly certified by the member and authenticated
by the authorized company signatory.
For EC Claim:
1. Sickness Benefit Reimbursement Application

2. Approved Employees’ Notification
and at least one (1) with photo duly certified by the member and authenticated
by the authorized company signatory.
IMPORTANT: Employers are required to enroll in the Sickness and

Maternity Benefits Payment thru the Bank Program
for the remittance of their sickness reimbursement
claims.
If filed by Employer’s Representative:
1. SS card or two (2) valid IDs both with signature and at least one (1) with
photo
2. Authorized Company Representative card
FOR UNEMPLOYED MEMBERS
1. Sickness Benefit Application Form (For Unemployed/Separated Members)

2. SSS Medical Certificate Form
3. SS card or two (2) valid IDs both with signature and at least one (1) with
photo
4. Supporting Medical Documents
Note: Medical Specialist shall determine required medical documents based

on a separate checklist.

Table 1. Table 1.
LIST OF REQUIRED DOCUMENTS LIST OF REQUIRED DOCUMENTS
For EC Claim: 3. SS card or two (2) valid IDs both with signature and at least one (1) with
photo
1. Sickness Benefit Application Form (For Unemployed/Separated Members) 4. Supporting Medical Documents
2. SSS Medical Certificate Form
3. SS card or two (2) valid IDs both with signature and at least one (1) with Note: Medical Specialist shall determine required medical documents based
photo on a separate checklist.
4. Accident/Sickness Report from employer; and Police Report (if vehicular
accident with third party involvement) For sickness/injury acquired abroad, documents issued by foreign
5. Supporting Medical Documents country should be in English translation and must be authenticated by
the Philippine Embassy/Consulate Office or duly notarized by notary
Note: Medical Specialist shall determine required medical documents public from the host country.
based on a separate checklist.
ADDITIONAL REQUIRED DOCUMENTS (Present the original/certified true

copy and submit the photocopy of the following, whichever is applicable)
• Certificate of separation from employment with effective date of separation

and that no advance payment was granted, if the confinement period applied
for is within the period of employment or prior to date of separation
• Certificate of separation from employment with effective date of separation,

if the confinement period applied for is after the date of separation
• Notice of strike duly acknowledged by the Department of Labor and

Employment (DOLE) and duly notarized affidavit that no advance payment
was granted, if company is on strike
• Certification from DOLE and duly notarized affidavit that no advance

payment was granted, if with pending labor case
• Duly notarized affidavit of separation from employment with reason and

effective date of separation and that no cash advance payment was granted,
subject to further verification by SSS, if company ceased operation
FOR SELF-EMPLOYED AND VOLUNTARY MEMBERS
1. Sickness Benefit Application Form (For Unemployed/Self-employed/

Voluntary Members)
2. SSS Medical Certificate Form filled out by attending physician

PROCEDURE IN FILING MATERNITY NOTIFICATION
PERSON
If filed thru the SSS
web:
PERSON No documentations
STEPS REQUIREMENTS LOCATION IN-CHARGE needed. Member/
employer registered
1. Get or Member Services Member in the SSS Web can
download Section (MSS) of Service file their Maternity
Maternity SSS Branch/SSS Representative Notification thru the
Notification. website SSS Web.
(www.sss.gov.ph)
2. Read 2. Get the MSS of SSS Member
instructions stamped Branch or at SSS Service
and fill out “Received” Service Office Representative
the form. form.
number to
be called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and
the assigned
counter will be
flashed via the
display board.
4. Submit If filed over-the- MSS of SSS Member
properly counter: Branch Service
filled out • Maternity Representative
Maternity Notification; and
Notification. • SS card or two (2)
valid IDs both with
signatures and at
least one (1) with
photo

PROCEDURE IN FILING MATERNITY BENEFIT APPLICATION
PERSON
(from receipt of claim to check date) 5. Get MSS of SSS Member
Note : No Service Fees acknowledgment Branch Service
stub or Representative
PERSON disapproval
STEPS REQUIREMENTS LOCATION IN-CHARGE notice.
1. Get or Member Services Member

download Section (MSS) of Service
Maternity SSS Branch/SSS Representative
Benefit website
Application. (www.sss.gov.ph)
2. Read
instructions
and fill out the
form.
number to be
called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and the
assigned counter
will be flashed
via the display
board.
4. Submit Refer to Table 2 for MSS of SSS Member
properly filled the List of Required Branch Service
out Maternity Documents Representative
Benefit
Application
together with
the required
documents.

Table 2. Table 2.
FOR EMPLOYED MEMBERS • Notice of strike duly acknowledged by the Department of Labor and
Employment (DOLE) and duly notarized affidavit that no advance payment
BASIC DOCUMENTS was granted, if company is on strike
1. Maternity Reimbursement Application • Certification from DOLE and duly notarized affidavit that no advance payment
2. SS Form MAT-1 stamped received by SSS prior to delivery was granted, if with pending labor case; or
and at least one (1) with photo duly certified by the member and authenticated • Duly notarized affidavit of separation from employment with reason and
by the authorized company signatory. effective date of separation and that no advance payment was granted,
subject to further verification by SSS, if company ceased operation.
Note: SS Form MAT-1 is not required if the employee has been confined
in the hospital duly licensed by the Department of Health. FOR SELF-EMPLOYED AND VOLUNTARY MEMBERS
IMPORTANT: Employers are required to enroll in the Sickness and 1. Maternity Reimbursement Application
Maternity Benefits Payment thru the Bank Program 2. SS Form MAT-1 received by SSS prior to delivery.
for the remittance of their maternity reimbursement
claims. Note: SS Form MAT-1 is not required if the employee has been confined in
the hospital duly licensed by the Department of Health.
FOR UNEMPLOYED MEMBERS
3. SS card or two valid IDs both with signature and at least one with photo
1. Maternity Reimbursement Form
2. SS Form MAT-1 stamped received by SSS prior to delivery. Additional Required Documents for Self-employed and Voluntary
Member (previously employed)
Note: SS Form MAT-1 is not required if the employee has been confined
in the hospital duly licensed by the Department of Health. • Certificate of separation from employment with effective date of
separation and that no advance payment was granted, if delivery/
3. SS card or two (2) valid IDs both with signature and at least one (1) with miscarriage is within the period of employment or within six (6) months
photo from the date of separation.
Additional required documents (Present the original/certified true copy and Other Documents:
submit the photocopy of the following, whichever is applicable):
If contingency happened in the Philippines:
• Certificate of separation from employment with effective date of separation
and that no advance payment was granted, if delivery/miscarriage is within Present the original/certified true copy and submit the photocopy of the
the period of employment or within six (6) months from the date of separation following, whichever is applicable:
• Certificate of separation from employment with effective date of For Normal Delivery
separation, if delivery/miscarriage is beyond six (6) months from the date
of separation 1. Child’s birth or fetal death certificate duly registered with the Local Civil

Table 2. PROCEDURE IN FILING MATERNITY BENEFIT APPLICATION FOR
CONTINGENCY THAT HAPPENED ABROAD
Registrar (LCR)
For Ceasarean Delivery: PERSON

1. Child’s birth or fetal death certificate duly registered with the LCR; and
1. Get or Member Services Member
2. Operating Room Record (ORR) or Surgical Memorandum
download Section (MSS) of Service
Maternity SSS Branch/SSS Representative
For Miscarriage:
Benefit website
Application. (www.sss.gov.ph)
1. Obstetrical History indicating the number of pregnancy/ies including H-
mole duly certified by the attending physician with his/her PRC number, 2. Read
printed name and signature instructions
2. Miscarriage documents and fill out the
form.
For complete miscarriage
• Pregnancy test result before and after miscarriage or ultrasound report number and Branch Service
• Medical Certificate issued by attending physician on the circumstances wait for the Representative
of miscarriage number to be
called.
For incomplete miscarriage
Note: If the
• Dilatation & Curettage (D&C) report duly certified by the authorized Branch is using
hospital representative an automated
• Histopath report duly certified by the authorized hospital representative queuing system,
• Other documents that may be required by SSS Medical Specialist the queue
number and the
For Ectopic Pregnancy & Hydatidiform Mole (H-Mole) assigned counter
will be flashed
1. Ultrasound Result and Medical Certificate via the display
2. Obstetrical History indicating the number of pregnancy/ies including H- board.
mole duly certified by attending physician with his/her PRC number, 4. Submit Refer to Table 3 for MSS of SSS Member
printed name and signature properly filled the List of Required Branch Service
3. D&C report and Histopath result duly certified by the authorized out form Documents Representative
hospital representative together with
4. Operating Room Record, if operated (ectopic pregnancy) the required
5. Other documents that may be required by the SSS Medical Specialist supporting
documents.

Table 3.
PERSON
acknowledgment Branch Service Present the original/certified true copy and submit the photocopy of the
stub or Representative following, whichever is applicable:
disapproval
notice. FOR NORMAL/CEASAREAN DELIVERY
1. Child’s birth or fetal death certificate in English translation and duly

authenticated by the Philippine Embassy/Consulate Office or duly notarized
by notary public in host country.
2. Operating Room Record (ORR) or Surgical Memorandum (if ceasarean

section).
In the absence of the duly authenticated birth/fetal death certificate,

submission of at least two of the following shall be required:
1. Child’s passport, if any and if immigrant, copy of member’s alien

registration certificate
2. Certification from SSS foreign office or Liaison Officer of Social Security

agencies in countries with bilateral agreements that the documents are
true copies of the original presented by the member or certified by the
hospital where the member was confined
3. Certification from employer that member gave birth abroad (for employed
member)
4. Certificate of employment abroad (for OFW)
FOR MISCARRIAGE

mole duly certified by the attending physician with his/her PRC number,
printed name and signature
2. Miscarriage documents
For complete miscarriage
• Pregnancy test result before and after miscarriage or ultrasound report

Table 3.
LIST OF REQUIRED DOCUMENTS EXEMPTIONS FROM PROCESSING TIME COMMITMENTS
• Medical Certificate issued by attending physician on the circumstances SICKNESS/MATERNITY

of miscarriage
1. Sickness Notification that needs:
For incomplete miscarriage
• Verification of attending physician’s license number at PRC
• Dilatation & Curettage (D & C) report duly certified by the authorized • Verification of clinical or operating room record, diagnostic or laboratory
hospital representative result
• Histopath report duly certified by the authorized hospital representative • X-ray/ECG interpretation by Health Care Department
• Other documents that may be required by the SSS Medical Specialist • Domiciliary service for physical examination and interview of member
• Ocular inspection of workplace (for EC claim)
FOR ECTOPIC PREGNANCY AND HYDATIDIFORM MOLE (H-MOLE) • Medical/legal opinion from Medical Operations or Medical Program
Department
1. Ultrasound Result and Medical Certificate
2. Maternity Benefit Application for Abortion/Miscarriage that needs:
mole duly certified by attending physician with his/her PRC number, • Verification of histopath or clinical record from clinic/hospital/physician
printed name and signature • Specialist’s opinion for cases if can be considered under maternity
benefit
3. D&C report and Histopath result duly certified by the authorized
hospital representative 3. Claims for payment through Special Voucher
4. Operating Room Record, if operated (ectopic pregnancy) • Re-filed/reconstructed claims not accepted by the system for the reason
“Invalid Year”
5. Other documents that may be required by the SSS Medical Specialist • Employer has final/inactive status but contingency date is prior to
cessation/closure of the company
• Adjustment of claims that was initially paid under cancelled SS number
but contributions are transferred to the retained SS number
• Payment of sickness/maternity benefits for the deceased member in
favor of his/her beneficiary
• Additional payment of previously adjusted sickness/maternity claims
• Replacement of cancelled checks
• Offsetting of overpayments of benefits
• Cases reconsidered by Social Security Commission or Employees’
Compensation Commission for payment
• EC claim of member (with previous employer/s whose injury falls within
the month or within the 12 calendar months from the month of hiring
under the present employer)
• Overlapping of benefits for sickness and maternity. In which case,
maternity benefit shall be paid in full but deduct the amount of sickness

PROCEDURE IN FILING EMPLOYER’S ENROLLMENT IN THE
SICKNESS AND MATERNITY BENEFITS PAYMENT
EXEMPTIONS FROM PROCESSING TIME COMMITMENTS THRU THE BANK PROGRAM
Processing Time : Three (3) Working Days

benefit granted to the member from the start of her maternity benefit.
(if with bank confirmation)
4. Claims where records are active in other branches.
PERSON
5. Claims that require database correction due to erroneous data of the STEPS REQUIREMENTS LOCATION IN-CHARGE
previously settled claim, such as:
• Number of delivery 1. Get enrollment Sickness and Member Services Member

• Type of delivery form from SSS Maternity Benefit Section (MSS) of Service
• Confinement period/delivery date or SS-accredited Payment Thru the SSS Branch/SSS Representative
• Type of claim bank. Bank Enrollment website
Form (2 copies) (www.sss.gov.ph)
6. Claims for revalidation due to the re-computation of benefits
• Late filing of notification/reimbursement from employer (ER) to SSS 2. Read

• Rule on flexibility instructions
• Computation of ER liability for EC claims (Article 205 of PD 626) and fill out the
• Member returned to work earlier than the approved confinement form.
7. Future confinement claim.

number to be
called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and the
assigned counter
will be flashed
via the display
board.

PROCEDURE IN FILING DISABILITY CLAIM APPLICATION
PERSON
4. Submit Employer/ MSS of SSS Member (from receipt of claim to check date)
properly filled Employer Branch Service Note : No Service Fees
out Sickness representative’s SS Representative
and Maternity card or two (2) PERSON
Benefits valid IDs both with STEPS REQUIREMENTS LOCATION IN-CHARGE
Payment thru signature and at
the Bank Form least one (1) with 1. Get or - Disability Claim Member Services Member
to the following: photo) download Application Section (MSS) of Service
the required - Medical Certificate SSS Branch/SSS Representative
• SSS-accredited form. signed by the website
Banks (for attending physician (www.sss.gov.ph)
Enrollment - Employment
and Data
Amendment) 2. Read
instructions
• SSS Branch and fill out the
(for Exemption form.
and
Cancellation 3. Get a queue Medical Member
of Enrollment) number and Evaluation Service
wait for the Section of SSS Representative
number to be Branch
5. Get stamped MSS of SSS Member called.
“Received” Branch Service
duplicate copy Representative Note: If the
of the enrollment Branch is using
form. an automated
queuing system,
the queue
number and the
assigned counter
will be flashed
via the display
board.
4. Submit Refer to Table 4 for Medical Member
properly filled the List of Required Evaluation Service
out form Documents Section of SSS Representative
together with Branch
the required
documents.

Table 4.
PERSON
5. Undergo Medical Medical
physical Evaluation Specialist II/III BASIC DOCUMENTS
examination Section of SSS
and interview. Branch The documentary requirements are as follows:
6. Get Medical Member
acknowledgment Evaluation Service 1. Disability Claim Application (DisCA) form
stub or Section of SSS Representative 2. Member’s/Claimant’s Photo and Signature Form (for initial claims only)
disapproval Branch 3. SSS Medical Certificate Form accomplished by attending physician
notice. Medical 4. Medical records
Specialist II/III
Note: Medical Specialist shall decide on the checklist of the required
medical records/documents based on a separate checklist.
Note: A member who is unable to file the disability claim application IDENTIFICATION DOCUMENT/S (IDS) OF MEMBER
personally due to the following conditions shall submit the required
documents either through his/her representative or through mail to Any one of the following primary IDs:
the nearest SSS branch:
• Social Security (SS) card
• Member is either wheelchair-borne, in respiratory distress, with IV • Unified Multi-purpose ID (UMID) card
fluid or other debilitating conditions; or • Passport
• Member is confined in institution such as hospital, correctional • Professional Regulation Commission (PRC) Card
institution, penitentiary, rehabilitation center; or • Seaman’s Book (Seafarer’s Identification & Record Book)
• Member is residing abroad.
Or, in the absence of the valid primary IDs, any two (2) of the following
valid secondary IDs (original) both with signature and at least one with photo:
• Driver’s License
• Postal ID Card
• School ID
• Company ID
• Taxpayer’s Identification Number (TIN) card
• Philippine Health Insurance Corporation (PHIC) ID Card
• Overseas Workers Welfare Administration (OWWA) Card
• Senior Citizen Card
• Voter’s Identification Card or Voter’s Affidavit/Certificate of
Registration
• Credit Card (with name and signature)
• Fisherman’s Card issued by the Bureau of Fisheries and Aquatic
Resources (BFAR)
• Government Service Insurance System (GSIS) Card/Member’s Record/

Table 4. Table 4.
Certificate of Membership Program stating reason for the request

• Health or Medical Card
• Firearm License card issued by Philippine National Police (PNP) If unable to file disability claim personally
• ID Card issued by Local Government Units (LGUs) (e.g. Barangay/
Municipality/City) • Sketch of member’s residence or place of confinement, if local resident
• ID Card issued by professional associations recognized by PRC • PE report describing disabling manifestation signed by attending
physician, if residing abroad
Or, in the absence of a valid primary ID, any one (1) of the valid secondary
IDs (original) with signature and photo and at least one (1) of the following If member is under guardian
secondary documents:
• Special Power of Attorney or Affidavit of Guardianship, if guardian is
• Marriage Contract/Certificate spouse or parent of member (if single)
• Home Development Mutual Fund (Pag-IBIG) Member’s Data Form • Application for Representative Payee and Guarantor’s Bond Form, if
• Police Clearance guardian is other than spouse or parent of member
• Seafarer’s Registration Certificate issued by the Philippine Overseas • In-trust for savings account
Employment Authority (POEA)
• Student Permit issued by the Land Transportation Office (LTO) If member is applying under Portability Law
• Alien Certificate of Registration
• Certificate from any of the following, whichever is applicable: • GSIS certification of contributions/creditable years of service under
- Office of the Southern Cultural Community the Portability Law
- Office of the Northern Cultural Community
- Office of Muslim Affairs If member is applying under the Bilateral Agreement
• Certificate of Licensure/Qualification Documents/Seafarer’s ID &
Record Book from the Maritime Industry Authority • Coverage Liaison Form duly certified by the counterpart agency
• Certificate of Licensure/Qualification Documents from Maritime • Disability Claim Application (Each country has different Application
Industry Authority Form)
• Certificate of Naturalization issued by the Bureau of Immigration • Medical Report signed by the attending physician
• Certification of total contributions under the Bilateral Agreement from
SUPPORTING DOCUMENT/S the counterpart institution
1. Original/certified true copy/ies and photocopy/ies of applicable medical If with dependent child/ren (for total disability pension)
record/s
• Certified true copy of marriage contract/certificate of member duly
If for pension registered with LCR/NSO
• Photocopy of either the passbook or ATM card with validated deposit - If marriage certificate is not available or marriage record is intact but no
slip or Cash Card Enrollment Form record of marriage from LCR or NSO -- certification of non-availability
• If member cannot open a savings account or apply for visa cash card, from LCR/NSO, Certificate of Non-Marriage (CENOMAR) and marriage
written request for exemption from the Pensioner’s Remittance certification issued by Parish/Church/Imam, or joint affidavit of two

Table 4. Table 4.
persons who witnessed the marriage and birth certificates of at least two • Medical certificate of incapacitated dependent issued by the attending
children wherein under both documents the names of parents and date physician confirmed/certified by the Medical Specialist (Medical Evaluation
& place of marriage is indicated (if applicable) Section, Branch/Physical Examination Center)
• Certified true copy of birth certificate of legitimate, legitimated or legally • Claim for dependents’ pension benefit (SS Form BPN-106) (if guardian is
adopted dependent children duly registered with LCR/NSO spouse or parent of member) or Application for Representative Payee and
Guarantor’s Bond Form (if guardian is other than spouse or parent of
- If birth certificate is not available - certification of non-availability of member), if qualified dependent/s is/are under guardian
record of birth from LCR or NSO and certified true copy of the baptismal
certificate duly registered with the Parish/Church
Note: 1) Baptismal certificate must bear the original signature of the

parish priest or his authorized signatory official.
2) Stamped signature is not acceptable.
- If baptismal certificate is not available (with certification of non-

availability from the Parish/Church) any of the following where name of
member, name of dependent, date of birth of dependent and relationship
to member are indicated:
1. School cards/records of dependent

2. Educational/insurance plans
3. Employment records of member
4. Philhealth/GSIS/Pag-IBIG records
• Legal adoption papers for legally adopted child/ren
Note: Date of adoption should be prior to date of disability
• Any proof of filiation for illegitimate dependent children (for date of

disability on or after May 24, 1997), as follows:
- Certified true copy of birth certificate of illegitimate dependent children

duly registered with LCR/NSO (if birth certificate is not available, refer
to the alternative documents mentioned under birth/baptismal
certificate)
- Will
- Statement before a court of record
- Any authentic writing (letter, diary)

PROCEDURE IN FILING DISABILITY CLAIM APPLICATION
PERSON
FOR DISABILITY THAT HAPPENED ABROAD STEPS REQUIREMENTS LOCATION IN-CHARGE
Processing Time : Ten (10) Working Days 5. Undergo Medical Medical
(from receipt of claim to check date) physical Evaluation Specialist II/III
Note : No Service Fees examination Section of SSS
and interview. Branch
PERSON
STEPS REQUIREMENTS LOCATION 6. Get Medical Member
IN-CHARGE
acknowledgment Evaluation Service
1. Get or - Disability Claim Member Services Member stub or Section of SSS Representative
download Application Section (MSS) of Service disapproval Branch
the required - Medical Certificate SSS Branch/SSS Representative notice. Medical
form. signed by the website Specialist II/III
attending (www.sss.gov.ph)
physician
- Employment Data
Note: A member who is unable to file the disability claim application
2. Read personally due to the following conditions shall submit the required
instructions documents either through his/her representative or through mail to
and fill out the the nearest SSS branch:
form.
3. Get a queue Medical Member • Member is either wheelchair-borne, in respiratory distress, with IV
number and Evaluation Service fluid or other debilitating conditions; or
wait for the Section of SSS Representative • Member is confined in institution such as hospital, correctional
number to be Branch institution, penitentiary, rehabilitation center.
called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and the
assigned counter
will be flashed
via the display
board.
4. Submit properly Refer to Table 5 for Medical Member
filled out form the List of Required Evaluation Service
together with Documents Section of SSS Representative
the required Branch
documents.

Table 5. Table 5.
BASIC DOCUMENTS For member under guardian:
Documents issued by foreign country should be in English translation Guardian of member is the spouse or parent
and duly authenticated by the Philippine Embassy/Consulate Office or duly - Special Power of Attorney or Affidavit of Guardianship
notarized by notary public in host country.
Guardian of member is other than the spouse or parent
1. Disability Claim Application - Application for Representative Payee and Guarantor’s Bond Form
2. Medical Certificate signed by attending physician
3. PE report describing disabling manifestation signed by attending OTHER DOCUMENTS
physician
4. Medical records For Partial/Total Disability Pension
Note : Medical Specialist shall decide on the checklist of the required Any of the following:
medical documents based on a separate checklist.
• Copy of passbook
5. Photocopy of SS card, passport, Alien Resident Certificate • ATM card and validated deposit slip
• Cash Card Enrollment Form
For member under guardian:
Additional documents:
Guardian of member is the spouse or parent
- Special Power of Attorney or Affidavit of Guardianship For member with qualified dependent
Guardian of member is other than the spouse or parent Legitimate/Legitimated child/children

- Application for Representative Payee and Guarantor’s Bond Form
• Birth certificate of dependent child/children or Baptismal certificate
FOR EC CLAIM (in case birth certificate is not available)
1. Disability Claim Application Illegitimate child/children

2. Medical Certificate signed by attending physician
3. PE report describing disabling manifestation signed by attending • Birth certificate of dependent child/children; or
physician • Proof of filiations, e.g. will/statement before a court of record/any
4. Medical records authentic writing (if child was not acknowledged by the parent in the
birth certificate)
Note : Medical Specialist shall decide on the checklist of the required
medical documents based on a separate checklist. Legally adopted child/children
5. Photocopy of SS card, passport, Alien Resident Certificate • Birth certificate of dependent child/children; and
6. Accident/Master’s Report (seaman)/Sickness Report • Legal adoption paper

Table 5.
For member with qualified dependent who is incapacitated 1. Disability benefit claims that need:
- Medical certificate of incapacitated dependent • Verification of attending physician’s license number at PRC
• Verification of clinical or operating room record/diagnostic or laboratory
For member with dependent child/children living with guardian result
(spouse/parent of member) • Repeat Physical Examination and Interview of member, in cases of
suspect fraudulent claims
- Claim for dependents’ pension benefit (SSS Form BPN-106) • Domiciliary service for Physical Examination and Interview of member
if bedridden/severely disabled
For member with dependent child/children living with guardian • X-ray/ECG interpretation by the Health Care Department (HCD)
(other than spouse/parent of member) • Repeat X-ray/ECG at HCD to validate suspect claims
• Adjustment of previously settled lump sum disability to pension
- Application for Representative Payee and Guarantor’s Bond Form • Opinion from Medical Operations Department/Medical Program
Department
• Verification due to wrong encoding of previous granted disability
• Adjustment of previously settled lump sum disability under lump sum
to pension
2. Disability Claim:
• Filed at branches without permanent assigned Medical Specialist

(visited once a month by another Medical Specialist within the cluster)
• For review of evaluation by a designated Medical Reviewer from another
branch or at the Processing Center
• Claim awaiting additional documents but delayed compliance since
member lives in far flung or in areas where peace and order situation is
unsafe and means of communication is limited.
3. EC Disability Claims where member’s present status is self-employed or

unemployed but contingency occurred when member was still employed.
4. With invalid information
• Invalid credited years of service

• Invalid LMS/LG transactions
• Invalid date of coverage
• With contributions prior to date of coverage
• Late payments of self-employed prior to January 1, 1998
• Contributions below P1,000 MSC

PROCEDURE IN FILING RETIREMENT CLAIM APPLICATION
EXEMPTIONS FROM PROCESSING TIME COMMITMENTS Processing Time : Ten (10) Working Days
(from receipt of claim to check date)
• Ineffective contributions
• Multiple SS numbers
• Claims with Local Water District employers PERSON
• Total disability claims settled under a refunded SS number due to late
tagging of refunded SS number
• With Death Claim 1. Get or Refer to Table A for Member Services Member
download the List of Required Section (MSS) of Service
5. Unposted contributions Retirement Claim Documents SSS Branch/SSS Representative
Application website
• Consolidation of contributions and loan balances and supporting (www.sss.gov.ph)
• Deemed paid contributions forms.
• Posting of SE/VM contribution
• Lacks merit and needs further investigation. 2. Read
• Employer liable cases. instructions
and fill out the
6. Special cases that need manual computation form.
• With Stock Investment Loan Program
• Claims that are paid under special voucher, special pension system, 3. Get a queue MSS of SSS Member
using manual computation mode of payment and encoded to on-line number and Branch Service
computer for check-date per Office Order 196-V. wait for the Representative
number to be
7. Claims for payment through Special Voucher called.
• Total or partial disability applications with dates of contingency earlier Note: If the
than the dates of settlement of final claims as reflected in the DDR Branch is using
database. an automated
• Unpaid dependents’ pension of a total disability pensioner who dies and queuing system,
his death is already posted in the database. the queue
number and the
8. Others assigned counter
will be flashed
• Cases that need legal opinion via the display
• Pensioners ;iving abroad/local requesting exemption from MSB board.
• Referral to other agency/unit
• Request for confirmation of fact of guardianship 4. Submit MSS of SSS Member
• Manual verification and consolidation of contributions. properly filled Branch Service
out forms. Representative

Table A.
PERSON
5. Get: MSS of SSS Member
Branch Service BASIC DOCUMENTS
• Acknowledgment Representative
Letter, if claim 1. Retirement Claim Application (RCA) form; or
is complete Application for Death/Disability/Retirement Benefit Under the Portability
and in order Law, if applying under Portability Law
• Rejection/
Denial letter 2. Member’s/Claimant’s Photo and Signature form
with reason, if
claim is rejected/ 3. Certified true copy of Birth certificate duly registered with LCR/NSO; or
denied Baptismal certificate duly registered with the Parish/Church together with
the Certification of Non-availability of Record from LCR/NSO; or
duly signed portion in the RCA form if member was not able to submit
birth certificate or baptismal certificate
4. Proof of separation from employment or cessation of self-employment
For covered employees below 65 years old
• certification of separation from last employer or employers (if with

simultaneous employers), if certification portion of the RCA form is not
accomplished by last employer; or
• affidavit of separation (SS Form E-417) indicating any of the following

reason/s, in the absence of employer’s certification of separation:
- Employer/Company no longer exists
- The employee has an administrative case with his/her employer
- The employees are on strike
- Certification issued by the employer stating that employee’s records
are no longer available
- The employer’s location is situated under danger/calamity zone/s (e.g.
war-torn or devastated by a calamity)
For regular self-employed members below 65 years old
• certificate of non-practice of profession/non-renewal of business permit/

license from applicable offices/transfer of ownership (e.g. Business Permit
and Licensing Office, Professional Regulation Commission, etc.) or
• certificate of cessation of business issued by the Barangay Chairman or

his duly authorized representative where the business was located or place

Table A. Table A.
of residence and duly notarized affidavit of undertaking stating cessation and less than 65 years old
of business/non-practice of profession and no earnings
• certificate of non-practice of profession/non-renewal of business permit/
For expanded self-employed members, farmers and fishermen who are less license from applicable offices/transfer of ownership (e.g. Business Permit
than 65 years old and Licensing Office, Professional Regulation Commission, etc.) or
• certificate of cessation of business/undertaking issued by the Barangay • certificate of cessation of business issued by the Barangay Chairman or
Chairman or his duly authorized representative where the business was his duly authorized representative where the business was located or place
located or place of residence and duly notarized affidavit of undertaking of residence and duly notarized affidavit of undertaking stating cessation
stating cessation of business/non-practice of profession and no earnings of business/non-practice of profession and no earnings
If member is an underground mineworker For 65 years old and above (Employed/SE/VM); 60 years old and above
(Underground Mineworker)
• certification of separation from last employer for members less than 60
years old • proof of separation/cessation of business/earnings is not a requirement
• affidavit of separation (SS Form E-417) indicating any of the following
reason/s, in the absence of employer’s certification of separation: If member’s coverage status is Employed to VM
- Employer/Company no longer exists
- The employee has an administrative case with his/her employer • proof of separation is not a requirement
- The employees are on strike
- Certification issued by the employer stating that employee’s records 5. Single savings account passbook/ATM/initial validated deposit slip/
are no longer available accomplished visa cash card enrollment form
- The employer’s location is situated under danger/calamity zone/s (e.g.
war-torn or devastated by a calamity) - If name of member and/or savings account is not indicated in the ATM
card, a copy of initial deposit slip shall be required
Note: Actual date of retirement should not be earlier than March 13, 1998
- if member cannot open a savings account or apply for visa cash card, a
If member is Kasambahay written request for exemption from the Pensioner’s Remittance Program
stating reason for the request shall be required
• affidavit of undertaking of the kasambahay and separation paper signed
by the last household employer and stating cessation of employment with 6. Any of the following, whichever is applicable:
last household employer
- Form CLD 1.1B, Application for Guardianship (if guardian is spouse/
If member of association or cooperative parent); or
- Form CLD-15, Application for Representative Payee (if guardian is other
• certification issued by the President/Authorized Official of the affiliated than spouse/parent); and
association/cooperative (ex. TODA, Market Vendors Association, - Form BPN-107, Guarantor’s Form (if with guardian other than the
Cooperative, Card Inc., etc.) spouse/parent)
If member’s coverage status is “from self-employed to voluntary member”

Table A. Table A.
• Police Clearance
IDENTIFICATION DOCUMENTS (IDs) • Seafarer’s Registration Certificate issued by the Philippine Overseas
Employment Authority (POEA)
Any one of the following valid primary IDs: • Student Permit issued by the Land Transportation Office (LTO)
• Alien Certificate of Registration
• Social Security (SS) card • Certificate from any of the following, whichever is applicable:
• Unified Multi-purpose ID (UMID) card - Office of the Southern Cultural Community
• Passport - Office of the Northern Cultural Community
• Professional Regulation Commission (PRC) Card - Office of Muslim Affairs
• Seaman’s Book (Seafarer’s Identification & Record Book) • Certificate of Licensure/Qualification Documents/Seafarer’s ID & Record
Book from the Maritime Industry Authority
Or in the absence of the valid primary IDs, any two (2) of the following • Certificate of Licensure/Qualification Documents from Maritime
valid secondary IDs (original) both with signature and at least one with photo: Industry Authority
• Certificate of Naturalization issued by the Bureau of Immigration
• Driver’s License
• Postal ID Card Note: Presentation of the original copies of IDs and submission of photocopies
• School ID of IDs shall be required from the filer.
• Company ID
• Taxpayer’s Identification Number (TIN) card SUPPORTING DOCUMENTS
• Overseas Workers Welfare Administration (OWWA) Card If member has dual membership (covered employee and self-employed) effective
• Senior Citizen Card 16 May 2007 (Circular No. 37-P)
• Voter’s Identification Card or Voter’s Affidavit/Certificate of Registration
• Credit Card (with name and signature) Requirements for proof of separation from employment or cessation of self-
• Fisherman’s Card issued by the Bureau of Fisheries and Aquatic Resources employment:
(BFAR)
• Government Service Insurance System (GSIS) Card/Member’s Record/ • certification of separation from the last employer for members less than 65
Certificate of Membership years of age; or affidavit of separation (SS Form E-417) indicating any of the
• Health or Medical Card following reason/s, in the absence of employer’s certification of separation:
• Firearm License card issued by Philippine National Police (PNP) - Employer/Company no longer exists
• ID Card issued by Local Government Units (LGUs) (e.g. Barangay/ - The employee has an administrative case with his/her employer
Municipality/City) - The employees are on strike
• ID Card issued by professional associations recognized by PRC - Certification issued by the employer stating that employee’s records are
no longer available
Or in the absence of a valid primary ID, any one (1) of the valid secondary - The employer’s location is situated under danger/calamity zone/s (e.g.
IDs (original) with signature and photo and at least one (1) of the following war-torn or devastated by a calamity)and
secondary documents:
• certificate of non-renewal of professional license/business permit from
• Marriage Contract/Certificate applicable offices/transfer of certificate (e.g. Business Permit and Licensing
• Home Development Mutual Fund (Pag-IBIG) Member’s Data Form Office, Professional Regulation Commission, etc.) or certification of cessation

Table A. Table A.
of business issued by the Barangay Chairman or his duly authorized • certified true copy of birth certificate of legitimate, legitimated or legally
representative where the business was located or place of residence and adopted dependent children duly registered with LCR/NSO
affidavit of undertaking attesting cessation/non-practice of profession/no - if birth certificate is not available - certification of non-availability of record
earnings; or of birth from LCR and NSO and certified true copy of the baptismal
certificate duly registered with the Parish/Church
• certification issued by affiliated associations (TODA, Market Vendors,
Cooperatives, Card Inc., etc) Note: 1) Baptismal certificate must bear the original signature of the
parish priest or his authorized signatory official.
If member is an underground mineworker 2) Stamped signature is not acceptable.
• certification from the employer/s that member was an underground - if baptismal certificate is not available (with certification of non-availability
mineworker for at least 5 years (either continuous or accumulated prior to from the Parish/Church) – any of the following where name of member,
the semester of retirement) indicating the period of employment with the name of dependent, date of birth of dependent and relationship to member
company and the worker’s job description are indicated:
• school cards/records of dependent
Note: Employer must be duly registered with the Bureau of Mines (per manual • educational/insurance plans
list) • employment records of member
• Philhealth/GSIS/Pag-IBIG records
If any of the member’s employer is a Transport Cooperative
- legal adoption papers for legally adopted child/ren
• certification issued by the President/Authorized Official of the Cooperative
that the transportation is owned by the Cooperative Note: Date of adoption should be prior to date of retirement
If member is applying under the Portability Law - any proof of filiation for illegitimate dependent children (for date of
retirement on or after May 24, 1997), as follows:
• certificate of total contributions under the Portability Law
• certified true copy of birth certificate of illegitimate dependent children
If with dependent child/ren duly registered with LCR/NSO (if birth certificate is not available, refer
to the alternative documents mentioned under birth/baptismal
• certified true copy of marriage contract/certificate of member duly registered certificate)
with LCR/NSO • will
• statement before a court of record
- if marriage certificate is not available or marriage record is intact but no • any authentic writing (letter, diary, school records)
record of marriage from LCR or NSO – certification of non-availability from
LCR/NSO, Certificate of Non-Marriage (CENOMAR) and marriage If dependent child/ren is/are under guardian (parent other than the member)
certification issued by Parish/Church/Imam, or joint affidavit of two
persons who witnessed the marriage and birth certificates of at least two • Claim for Dependent’s Pension (SS Form BPN-106) duly accomplished by the
children wherein under both documents the names of parents and the date guardian
& place of marriage are indicated (if applicable)

Table A.
If dependent child/ren is/are incapacitated and under guardian (parent other

than the member) 1. With invalid information
• Invalid Credited Years of Service (CYS)
• Medical certificate of child/ren issued by the attending physician confirmed • Invalid LMS/LG transactions
by the Medical Specialist, MES, Branch/PE Center • Invalid date of coverage
• Claim for Dependent’s Pension (SS Form BPN-106) duly accomplished by the • With contributions prior to date of coverage
guardian • Late payments of self-employed prior to January 1, 1998
• Contributions below P1,000 MSC
If dependent child/children is/are incapacitated and under guardian (other than • Ineffective contributions
parents) • Multiple SS numbers
• Claims with Local Water District employers
• Medical certificate of child/ren issued by the attending physician confirmed • Retirement/Total disability claims settled under a refunded SS number
by the Medical Specialist, MES, Branch/PE Center due to late tagging of refunded SS number
• Application for Representative Payee (CLD15) and Guarantor’s Bond Form
(BPN-109) 2. Unposted contributions
• Consolidation of contributions and loan balances
If member is incapacitated • Posting of SE/VM contributions
• Lacks merit and needs further investigation
• valid medical certificate of member issued by his/her attending physician • Employer liable cases
confirmed/certified by the Medical Specialist of PEC;
3. Special cases that need manual computation
Note: RCA form and submitted documentary requirements may be received • With Stock Investment Loan Program
while awaiting PEI result. • Claims that are paid under special voucher, special pension system,
using manual computation mode of payment and encoded to on-line
• Affidavit for Guardianship of Incompetent Pensioner (CLD1.1B), if guardian computer for check date per Office Order 196-V
is the spouse/parent; or
• Application for Representative Payee and Guarantor’s Bond Form (BPN 109), 4. Others
if guardian is other than spouse/parent; and • Cases that need legal opinion
• In-trust for savings account. • Death claim without funeral claim
• Contested claims
If filed thru a representative • Pensioners living abroad/local requesting exemption from MSB
• Request for investigation if death is work-related
• Letter of Authority signed by the member; or • Referral to other agency/unit (external)
• Special Power of Attorney (SPA) specifically stating the authority to file/ • Request for confirmation of fact of birth/marriage/death/guardianship
process the claim that will endanger the lives of the employees due to:
- Crtical area/s affecting the peace and order situation
Note: 1) Authorized representative is allowed to sign for and in behalf of - Dangerous route/s
member is stipulated in the SPA. - Island/s where there is no SSS office
2) SPA is valid within 6 months if issued in the Philippines or one • Manual verification and consolidation of contribution
(1) year if issued abroad.

PROCEDURE IN FILING FUNERAL CLAIM APPLICATION
PERSON
(from receipt of claim to check date) 5. Get: MSS of SSS Member
Note : No Service Fees Branch Service
PERSON Letter, if claim
STEPS REQUIREMENTS LOCATION IN-CHARGE is complete
and in order
• Rejection/
1. Get or Refer to Table B for Member Services Member
Denial letter
download the List of Required Section (MSS) of Service
with reason, if
Funeral Claim Documents SSS Branch/SSS Representative
claim is rejected/
Application website
denied
and supporting (www.sss.gov.ph)
forms.
2. Read
instructions
and fill out the
form.

number to be
called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and the
assigned counter
will be flashed
via the display
board.
4. Submit MSS of SSS Member

properly filled Branch Service

Table B. Table B.
BASIC FORMS/DOCUMENTS: • A notarized undertaking executed by the claimant in the form prescribed
by the System stating that the death benefit shall be returned to SSS
1. Funeral Claim Application Form should the member appear and proven to be alive
- Filer’s Affidavit
Note: Emergencies and disasters refer to natural and/or human-generated
2. SS card or two valid IDs of claimant both with signature and at least one disasters including terrorism or the use of weapons of mass destruction;
with photo e.g. tsunami, flood, landslide, typhoon, earthquake, etc. (Administrative
Order No. 2007-0018 issued by the Department of Health).
3. Certified true copy of the death certificate of the deceased member.
• Duly registered with the Local Civil Registrar Office (LCR)/National 3. For victims of air or sea mishap
Statistics Office (NSO) or issued by the Vital Statistics Office/County of
host country or its equivalent, if member died abroad. (If applicable, • For victims whose bodies were NOT recovered but whose names appeared
certified by the Philippine Embassy/Consulate or NSO). If not written in in the passenger manifest, any of the following is needed in addition to
English language, with authorized English translation from Department the undertaking cited in item no. 2
of Foreign Affairs.
- Marine protest issued by the Philippine Coast Guard and passenger’s
4. Original copy of the official receipt from the funeral parlor regarding manifest issued by the shipping company;
funeral expenses - Passenger’s manifest issued by airline company;
- Marine protest supported by quit claim or fax messages from the
5. New residence certificate of the filer manning agency regarding the disappearance and authenticated by
employer;
ADDITIONAL/OTHER REQUIRED DOCUMENTS: - Certification from the shipping/airline company or Philippine Coast
Guard, or the Inter-Agency Task Force created by the President of the
1. If death certificate is not available from LCR or NSO Philippines.
• Death certification issued by Parish/Church or Burial certification from • For victims whose bodies were NOT recovered and whose names did not
the Cemetery Administrator with certification of non-availability issued appear in the passenger manifest, any three (3) of the following are
by LCR and NSO needed in addition to the undertaking cited in item no. 2
• In case of late registration (affidavit at the back of the death certificate - Certification from the employer that the victim has not reported for
should be properly filled-out explaining the reason for the delay), death work from the time the accident happened up to the present time, if
certification issued by Parish or Burial certification from the Cemetery the victim was employed
Administrator - Certification from the barangay chairman on the disappearance of the
member and a joint affidavit of two persons preferably immediate
2. For missing persons during emergencies and disasters relatives of the deceased member that it is a common knowledge within
the barangay that the victim died in the accident, if the victim was
• Certificate of missing person, believed to be dead in times of disaster, unemployed
from the National Disaster Risk Reduction and Management Council - List of passengers compiled by the Department of Local Government
(NDRRMC); and and duly certified by the Chairman of the Government’s INTER-

Table B. Table B.
AGENCY TASK FORCE created by the President of the Philippines loss executed by the claimant
where the name of the victim appears • Certification by the funeral parlor regarding non-payment together
- Certification from the shipping/airline company stating that it has with the contract, if the deceased member was already buried but the
recognized the fact that the victim was aboard the ship/airplane funeral services rendered by the funeral parlor was not yet settled.
during that particular trip
- Affidavit of at least two (2) persons stating that they saw the deceased 6. If member’s cause of death is work connected
actually board or actually on board the ship/airplane on its last, ill-
fated voyage • Report of Death (SS Form BPN-105) together with any of the following:
- Duplicate copy of tickets filed by the shipping/airline company, if any
- Coast guard report - Pre-employment medical records, if cause of death is due to illness
- Affidavit of co-passenger who survived the accident - Statement of duties and responsibilities duly signed by the employer.
- Mission/Job or Travel Order duly signed by the employer, when
4. For missing persons without credible proof of death. The following are applicable
needed in addition to the undertaking cited in item no. 2: - Police investigation or employer’s report of injury, death or casualty
spot report, when applicable
• Police investigation report (reflected in the police blotter) conducted
immediately after the disappearance of the member which tends to show • Certified true copy of the page of the company logbook or any other
that the member is already deceased; and document containing the entry for the particular sickness or accident
• Certified true copy of the Medical findings of the attending doctor or
• Confirmation report from a police authority or other government agency hospital records, if applicable
after four (4) or seven (7) years from the date of disappearance of the
member to the effect that the member has not yet been found. 7. If funeral claim is filed thru a representative (dependent on the discretion
of the branch head)
5. If without Official Receipt (OR) from the funeral parlor regarding funeral
expenses. Any of the following: • Letter of Authority or Special Power of Attorney and representative’s SS
card or two valid IDs both with signature and at least one with photo
• Notarized affidavit of funeral expenses if the service of a funeral parlor
was not contracted, if claimant is the immediate relative of the family 8. If claimant is the funeral parlor
• Provisional receipt or funeral service contract issued by the funeral
parlor, if member is not yet buried • Copy of the service contract showing the name, address and contact
• Certification from the insurance/memorial life plan company stating number of the person who contracted the funeral service
that the deceased member/claimant is the plan holder • Authorization For Funeral Benefit Form
• Affidavit of sale executed by the plan holder or deed of sale together
with the certification of availment from memorial plan company 9. If claimant is other than the person indicated in the official receipt
allowing the transfer of plan to the deceased member
• Duplicate copy of official receipt and duly notarized affidavit of loss • Letter of explanation signed by the person whose name appears in the
executed by claimant official receipt stating that the claimant was the one who actually defrayed
• Certification of loss or non-availability of the duplicate copy of the the funeral expenses
official receipt from the funeral parlor and duly notarized affidavit of

Table B.
NOTE: Supporting documents such as birth certificate and marriage 1. With invalid information
contract, including late registered documents, should have the following • Invalid date of coverage
features (Office Order No. 107-A dated 14 March 2000): • Multiple SS numbers
• Claims with Local Water District employers
- With registry number • Retirement/Total disability claims settled under a refunded SS number
- With signature of the Local Civil Registrar (LCR) or his authorized due to late tagging of refunded SS number
signatory official. The name and signature of the official authorized to
sign the document in the absence of the LCR must always be indicated. 2. Unposted contributions
Hence, signature with “For” or “By” is not allowed. • Lacks merit and needs further investigation
- With date received by NSO or LCR • Employer liable cases
- Without erasures, alterations, insertions or superimpositions
whatsoever. Any amendment or correction in the document should 3. Others
bear the marginal notation of the NSO. • Cases that need legal opinion
• Contested claims
Late registered documents should further contain the following features: • Referral to other agency/unit (external)
• Request for confirmation of fact of death that will endanger the lives of
- Duly authenticated by the National Statistics Office (NSO) the employees due to:
- The word “Late registration” stamped on the upper right hand corner - Crtical area/s affecting the peace and order situation
of the document - Dangerous route/s
- With filled-up affidavit at the back of the document explaining the - Island/s where there is no SSS office
reason for the delay

PROCEDURE IN FILING DEATH CLAIM APPLICATION
PERSON
(from receipt of claim to check date) 5. Get: MSS of SSS Member
Note : No Service Fees Branch Service
PERSON Letter, if claim
STEPS REQUIREMENTS LOCATION IN-CHARGE is complete
and in order
1. Get or Refer to Table C for Member Services Member • Rejection/
download the List of Required Section (MSS) of Service Denial letter
Death Claim Documents SSS Branch/SSS Representative with reason, if
Application website claim is rejected/
and supporting (www.sss.gov.ph) denied
forms.
2. Read
instructions
and fill out the
form.

number to be
called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and the
assigned counter
will be flashed
via the display
board.
4. Submit MSS of SSS Member

properly filled Branch Service

Table C. Table C.
BASIC DOCUMENTS slip/accomplished visa cash card enrollment form, if pension
1. Death Claim Application (DCA) form • If the account number is not reflected in the ATM card or if the name
of spouse/claimant is not embossed in the ATM card or it is not yet
2. Member’s/Claimant’s Photo and Signature form available, a copy of initial deposit slip shall be required
3. Filer’s Affidavit (Sinumpaang Salaysay) [only one Filer’s Affidavit is • If spouse/claimant cannot open a savings account passbook or apply
required at the time of filing] for visa cash card, a written request for exemption from the Pensioner’s
Remittance Program indicating the reason/s for the request shall be
4. Form CLD-1.3A, Affidavit of Death Benefit (if claimants are primary or required
secondary) [only one CLD-1.3A is required at the time of filing]
• In-Trust-For (ITF) account if claimant is under guardianship
5. Any of the following, whichever is applicable:
• Pro-forma affidavit attesting dependency for support (if dependent-
• Form CLD1.3, Joint Affidavit of two (2) disinterested persons, parent/s)
preferably relatives of the deceased member, if claimants are
designated beneficiaries or legal heirs of deceased member [only one • Written explanation, if death claim was filed by spouse beyond 5 years
CLD-1.3 is required at the time of filing] from date of death
• Form CLD-15, Application for Appointment as Representative Payee, if IDENTIFICATION DOCUMENTS (IDs)
claimant is a guardian
Any one of the following valid primary IDs:
• Form BPN-107, Guarantor’s Bond Form, if claimant is a guardian
• Social Security (SS) card
• If cause of death is work-connected: • Unified Multi-purpose ID (UMID) card
- Report of death (BPN-105) • Passport
- Pre-employment medical records, if cause of death is due to illness • Professional Regulation Commission (PRC) Card
- Statement of duties and responsibilities duly signed by the employer • Seaman’s Book (Seafarer’s Identification & Record Book)
- Mission/Job or travel order duly signed by the employer, when
applicable Or in the absence of the valid primary ID, any two (2) of the following valid
- Photocopy of page in the company logbook/record of accident signed secondary IDs (original) both with signature and at least one with photo:
by the employer
- Police investigation report or employer’s report of injury, death or • Driver’s License
casualty spot report, when applicable • Postal ID Card
- Joint Affidavit (preferably by the relatives of deceased member) that • School ID
the deceased and the common-law-spouse have no legal impediment • Company ID
to marry, if with dependent illegitimate children) • Taxpayer’s Identification Number (TIN) card
• Single savings account passbook/ATM card/validated initial deposit • Overseas Workers Welfare Administration (OWWA) Card

Table C. Table C.
• Senior Citizen Card SUPPORTING DOCUMENTS

• Voter’s Identification Card or Voter’s Affidavit/Certificate of Registration
• Credit Card (with name and signature) 1. Certified true copy of death certificate of deceased member duly registered
• Fisherman’s Card issued by the Bureau of Fisheries and Aquatic Resources with the Local Civil Registry Office (LCR) and signed by the authorized
(BFAR) signatory of the Office of the Civil Registrar or National Statistics Office
• Government Service Insurance System (GSIS) Card/Member’s Record/ (NSO): or
Certificate of Membership
• Health or Medical Card Certification of Death of deceased member issued and signed by the
• Firearm License card issued by Philippine National Police (PNP) authorized signatory of the Office of the Civil Registrar and bearing the
• ID Card issued by Local Government Units (LGUs) (e.g., Barangay/ official seal
Municipality/City)
• ID Card issued by professional associations recognized by PRC If member died and buried abroad
Or in the absence of a valid primary ID, any one (1) of the valid secondary Certified true copy of death certificate of deceased member issued by the
IDs (original) with signature and photo and at least one (1) of the following Vital Statistics Office/County of Host Country or its equivalent (certified
secondary documents: by the Philippine Embassy/Consulate, if with existing Philippine Embassy/
Consulate in the place of death)
• Marriage Contract/Certificate
• Home Development Mutual Fund (Pag-IBIG) Member’s Data Form If member died abroad and buried in the Philippines
• Police Clearance
• Seafarer’s Registration Certificate issued by the Philippine Overseas Certified true copy of death certificate of deceased member issued by the
EmploymentAuthority (POEA) Vital Statistics Office/County of Host Country or its equivalent (certified
• Student Permit issued by the Land Transportation Office (LTO) by the Philippine Embassy/Consulate, if with existing Philippine Embassy/
• Alien Certificate of Registration Consulate in the place of death)/NSO
• Certificate from any of the following, whichever is applicable:
- Office of the Southern Cultural Community If the death certificate is not written in English language, authorized
- Office of the Northern Cultural Community English translation from the Department of Foreign Affairs is required
- Office of Muslim Affairs
• Certificate of Licensure/Qualification Documents/Seafarer’s ID & 1.1 If death certificate is not available from LCR and NSO, certification
Record Book from the Maritime Industry Authority of non-availability issued by LCR and NSO together with any of the
• Certificate of Licensure/Qualification Documents from Maritime following:
Industry Authority • Certification of Death issued by the Parish/Church
• Certificate of Naturalization issued by the Bureau of Immigration • Certification of Burial from the cemetery administrator
Note: Presentation of the original copies of IDs and submission of Note: For Muslim claimants. submission of death certificates duly
photocopies of IDs shall be required from the filer. certified by the LCR shall be required (Office Order No. 123-
V dated 05 September 1994).
1.2 In case of late registration, Certification of Death issued by the

Table C. Table C.
Parish or Certification of Burial from the cemetery administrator and • Certification from employer that the victim has not reported
properly filled-out affidavit at the back of the death certificate for work from the time of accident up to the present time, if
explaining the reason for the delay the victim was employed
• Certification from the barangay chairman on the disappearance
1.3 In lieu of death certificate: of the member and a joint affidavit of two persons preferably
immediate relatives of the deceased member that is a
1.3.1 For missing persons during emergencies and disasters common knowledge within the barangay that the victim
died in the accident, if the victim was unemployed
• Certificate of Missing Person believed to be dead in times of • List of passengers, where the name of the victim appears,
disaster from the National Disaster Risk Reduction and compiled by the Department of Local Government and duly
Management Council (NDRRMC); and certified by the Chairman of Government’s INTER-AGENCY
• Notarized undertaking executed by the claimant in the form TASK FORCE created by the President of the Philippines
prescribed by the SSS stating that the death benefit shall be • Certification from the shipping/airline company stating that
returned should member appear and proven to be alive. it has recognized the fact that the victim was aboard the ship/
airplane during the particular trip
1.3.2 For victims of air mishap whose bodies were NOT recovered but • Affidavit of at least two (2) persons stating that they saw
name appeared in the passenger manifest, any of the following the deceased actually boarded or on-board the ship/airplane
in addition to the undertaking: on its last ill fated voyage
• Duplicate copy of tickets filed by the shipping company
• passenger’s manifest issued by airline company • Coast guard report
• certification from the airline company or Inter-Agency Task • Affidavit of co-passenger who survived the accident
Force created by the President of the Philippines.
1.3.5 For missing person without credible proof of death, the
1.3.3 For victims of sea mishap whose bodies were NOT recovered following are needed in addition to the undertaking:
but name appeared in the passenger manifest, any of the
following in addition to the undertaking: • Police investigation report conducted immediately after the
disappearance of the member which tends to show that the
• marine protest issued by the Philippine Coast Guard and member is already deceased
passenger’s manifest issued by the shipping company • Confirmation report from a police authority or other
• marine protest supported by quit claim or fax messages government agency after 4 or 7 years from the date of
from the manning agency regarding the disappearance and disappearance of the member to the effect that the member
authenticated by employer has not yet been found
• certification from the shipping company or Philippine Coast
Guard or Inter-Agency Task Force created by the President 1.3.6 Court order declaring death and “date of death of member”
of the Philippines
PRIMARY BENEFICIARIES
1.3.4 For victims whose bodies were NOT recovered and whose
names DO NOT appear in the passenger manifest, any three Spouse and Dependent Legitimate/Legitimated, Legally Adopted and
(3) of the following in addition to the undertaking: Illegitimate Dependent Child/Children

Table C. Table C.
2. Certified true copy of marriage contract/certificate of deceased member • certified true copy of birth certificate of illegitimate dependent
duly registered with LCR/NSO children duly acknowledged by member and registered with LCR/
NSO (if birth certificate is not available, refer to the alternative
2.1 If marriage contract/certificate is not available or marriage record is documents mentioned under birth/ baptismal certificate)
intact but no record of marriage from LCR/NSO, appropriate - will
certification issued by LCR/NSO together with marriage certification - statement before a court of record
issued by the parish/church or birth certificate of at least two - any authentic writing (letter, diary, school records)
children showing the alleged date of marriage - Duly received membership data record by other agencies like
Philhealth, PAG-Ibig, GSIS, etc.
2.2 Certification signed by Imam for Muslim marriage
4. If spouse is incapacitated and under guardian
2.3 Alien Certificate of Registration showing name of spouse
4.1 Medical certificate of spouse issued by the attending physician
3. Certified true copy of birth certificate of dependent child/children duly confirmed by the Medical Specialist, MES, Branch/PE Center
registered with LCR/NSO
4.2 Application for Representative Payee (CLD15) and Guarantor’s Bond
3.1 If birth certificate is not available, certified true copy of baptismal Form (BPN-107)
certificate duly registered with the Parish/Church together with
certification of non-availability of records of birth from LCR/NSO 4.3 Single savings account passbook/ATM/accomplished visa cash card
enrollment form (In-trust for the incapacitated spouse), for lump
Note: Baptismal certificate must always bear the original signature sum benefit
of the priest or his authorized signatory/official. Stamped
signature is not acceptable. 5. If dependent child/children is/are incapacitated and spouse is the guardian
3.2 If baptismal certificate is not available (with certification of non- 5.1 Medical certificate of child/ren issued by the attending physician
availability from the parish church) attending physician confirmed by the Medical Specialist, MES,
Branch/PE Center
• Any two of the following secondary proofs showing the name and
date of birth of dependent: 6. If dependent child/children is/are incapacitated and under guardian
- School cards/records of dependent (other than spouse)
- Educational/Insurance Plan
- Employment records of member 6.1 Medical certificate of child/ren issued by the attending physician
- Philhealth/GSIS/Pag-ibig records confirmed by the Medical Specialist, MES, Branch/PE Center
3.3 Legal adoption paper, for legally adopted dependent child/children 6.2 Application for Representative Payee (CLD15) and Guarantor’s Bond
Form (BPN-107)
3.4 Any proof of filiation for illegitimate dependent children (for date of
death on or after May 24, 1997), as follows: 6.3 Single savings account passbook/ATM/accomplished visa cash card
enrollment form (In-trust for the dependents)

Table C. Table C.
6.4 Certified true copy of death certificate of spouse of deceased law-spouse have no legal impediment to marry each other at the time
member, if already deceased of conception of the dependent child/children and spouse’s affidavit
attesting to the fact of dependency for support
7. If dependent child/children is/are under guardian (other than spouse)
SECONDARY BENEFICIARIES (In the absence of primary beneficiaries)
7.1 Application for Representative Payee (CLD15) and Guarantor’s Bond
Form (BPN-107) Dependent Parents
7.2 Single savings account passbook/ATM/accomplished visa cash card 1. Certified true copy of birth certificate of deceased member duly registered
enrollment form (In-trust for the dependents) with LCR and signed by the Civil Registrar or NSO
7.3 Certified true copy of death certificate of spouse of deceased member, 1.1 If birth certificate is not available, certified true copy of baptismal
if already deceased certificate duly registered with the parish/church together with
certification of non-availability of record from LCR/NSO
8. If with other spouse per death certificate, any of the following:
Note: Baptismal certificate must always bear the original signature
8.1 Certificate of no marriage from NSO of deceased member and spouse of the priest or his authorized signatory/official. Stamped
per death certificate; or joint affidavit of two (2) persons preferably signature is not acceptable.
nearest relatives of the deceased member regarding their marital
relationship 1.2 If death is prior to May 24, 1997 and claim is for SSS only:
8.2 Certified true copy of death certificate of other spouse, if already • Certified true copy of marriage contract/certificate of deceased
deceased member’s parents duly registered with LCR and signed by the
authorized signatory of the Office of the Civil Registrar or NSO
9. If spouse has been separated from the deceased member (not living as - If marriage contract/certificate is not available or marriage
husband and wife) record is intact but no record of marriage from LCR/NSO,
appropriate certification issued by LCR/NSO together with
9.1 Joint affidavit of two persons (preferably nearest relatives of the marriage certification issued by the parish/church or birth
deceased) who have knowledge on the separation stating the reason certificate of at least two children showing the alleged date of
thereof and the fact of spouse’s dependency for support upon the marriage
deceased member - Certification signed by Imam for Muslim marriage
- Alien Certificate of Registration showing the name of spouse
10. If with illegitimate dependent child/children and member’s date of death
is prior to May 24, 1997 (if cause of death is work-connected) 2. Proofs of dependency upon the deceased member
10.1 Certified true copy of birth certificate of dependent illegitimate 2.1 Pro-forma affidavit to attest to the dependence for support of the
child/children duly registered with LCR/NSO parents from the deceased member
10.2 Joint affidavit of two persons preferably nearest relatives of the
deceased member attesting that the deceased and the common- 3. If deceased member was a widow/widower

Table C. Table C.
3.1 Certified true copy of the death certificate of spouse of deceased 6. If one of the parents is incapacitated and guardian is the other parent
member duly registered with LCR and signed by the authorized
signatory of the Office of the Civil Registrar or NSO; or 6.1 Duly notarized SS Form CLD 1.1B
Certified true copy of death certificate of deceased member’s spouse 6.2 Medical certificate of incapacitated parent issued by the attending
issued by the Vital Statistics Office/County of Host Country or its physician confirmed by the Medical Specialist, MES, Branch/PE
equivalent, if deceased member’s spouse died abroad (certified by the Center
Philippine Embassy/Consulate, if with existing Philippine Embassy/
Consulate in the place of death)/NSO OTHER BENEFICIARIES (In the absence of primary and secondary
beneficiaries)
4. If one of the parents is already deceased
1. Designated Beneficiaries
4.1 Certified true copy of the death certificate of deceased parent duly
registered with LCR and signed by the authorized signatory of the 1.1 If deceased member is a widow/widower at the time of death
Office of the Civil Registrar or NSO; or
1.1.1 Certified true copy of the birth certificate of deceased member
Certified true copy of death certificate of deceased member’s parent duly registered with LCR and signed by the authorized
issued by the Vital Statistics Office/County of Host Country or its signatory of the Office of the Civil Registrar or NSO
equivalent, if deceased member’s parent died abroad (certified by the
Philippine Embassy/Consulate, if with existing Philippine Embassy/ If birth certificate is not available, certified true copy of baptismal
Consulate in the place of death)/NSO certificate duly registered with the parish/church together
with certification of non-availability of record from LCR/NSO
Note: If the death certificates of the parents/grandparents of
deceased member are not available and the age of the 1.1.2 Certified true copy of the death certificate of spouse of
deceased member at the time of death is sixty five (65) years deceased member duly registered with LCR and signed by the
old and above, the parents/grandparents of the deceased authorized signatory of the Office of the Civil Registrar or
member shall be presumed dead and death certificates are NSO; or
no longer necessary.
Certified true copy of death certificate of deceased member’s
5. If both dependent parents are under guardian spouse issued by the Vital Statistics Office/County of Host
Country or its equivalent, if member’s spouse died abroad
5.1 Application for Representative Payee (SS Form CLD-15) (certified by the Philippine Embassy/Consulate, if with existing
Philippine Embassy/Consulate in the place of death)/NSO
5.2 Guarantor’s Bond Form (SS Form BPN-107)
1.1.3 Certified true copy of the death certificate of parents of
5.3 Medical Certificate issued by the attending physician confirmed by deceased member duly registered with LCR and signed by the
the Medical Specialist, MES Branch/PE Center authorized signatory of the Office of the Civil Registrar or
NSO; or
5.4 ITF account

Table C. Table C.
Certified true copy of death certificate of deceased member’s deceased member at the time of death is sixty five (65) years old
parents issued by the Vital Statistics Office/County of Host and above, the parents/grandparents of the deceased member
Country or its equivalent, if member’s parents died abroad shall be presumed dead and death certificates are no longer
(certified by the Philippine Embassy/Consulate, if with necessary.
existing Philippine Embassy/Consulate in the place of death)/
NSO 2. Legal Heirs
Note: If the death certificates of the parents/grandparents of 2.1 Certified true copy of the birth certificate of member and legal heirs
deceased member are not available and the age of the (at least two) duly registered with LCR/NSO
deceased member at the time of death is sixty five (65)
years old and above, the parents/grandparents of the 2.1.1 If birth certificate is not available, certified true copy of
deceased member shall be presumed dead and death baptismal certificate duly registered with the parish/church
certificates are no longer necessary. together with certification of non-availability of record from
LCR/NSO
1.2 If deceased member is single at the time of death of member
2.2 If deceased member is married, certified true copy of the death
1.2.1 Certified true copy of the birth certificate of deceased member certificate of spouse and parents and marriage contract of deceased
duly registered with LCR and signed by the authorized member duly registered with LCR/NSO
signatory of the Office of the Civil Registrar or NSO
2.3 If deceased member is single, certified true copy of the death certificate
If birth certificate is not available, certified true copy of of parents and grandparents of deceased member and death
baptismal certificate duly registered with the parish/church certificate of other legal heirs duly registered with LCR/NSO
together with certification of non-availability of record from
LCR/NSO 2.4 Certified true copy of the death certificate of the designated
beneficiaries/other nearest relatives duly registered with LCR/NSO
1.2.2 Certified true copy of the death certificate of parents of
deceased member duly registered with LCR and signed by the Note: If the death certificates of the parents/grandparents of
authorized signatory of the Office of the Civil Registrar or deceased member are not available and the age of the
NSO; or deceased member at the time of death is sixty five (65) years
old and above, the parents/grandparents of the deceased
Certified true copy of death certificate of deceased member’s member shall be presumed dead and death certificates are
parents issued by the Vital Statistics Office/County of Host no longer necessary.
Country or its equivalent, if member’s parents died abroad
(certified by the Philippine Embassy/Consulate, if with
existing Philippine Embassy/Consulate in the place of death)/
NSO
Note: If the death certificates of the parents/grandparents of

deceased member are not available and the age of the

PROCEDURE IN PAYING THROUGH SSS TELLERING FACILITY
EXEMPTIONS FROM PROCESSING TIME COMMITMENTS Processing Time : Within the Day
1. With invalid information
• Invalid Credited Years of Service (CYS) PERSON
• Invalid LMS/LG transactions STEPS REQUIREMENTS LOCATION IN-CHARGE
• Invalid date of coverage
• With contributions prior to date of coverage 1. Get and fill out Member Services Member
• Late payments of self-employed prior to January 1, 1998 Payment Form: Section (MSS) of Service
• Contributions below P1,000 MSC SSS Branch Representative
• Ineffective contributions Contributions: Contributions
• Multiple SS numbers Contributions Payment Form
• Claims with Local Water District employers Payment Form
• Retirement/Total disability claims settled under a refunded SS number
due to late tagging of refunded SS number Loans: Validated ML-1/
ML-1 -- for REL-1
2. Unposted contributions Salary, Calamity,
• Consolidation of contributions and loan balances Educational,
• Posting of SE/VM contributions Emergency and
• Lacks merit and needs further investigation Stock Investment
• Employer liable cases Loan
REL-9 (Real
3. Special cases that need manual computation Estate Loan
• Claims that are paid under special voucher, special pension system, Payment Return)
using manual computation mode of payment and encoded to on-line -- for housing
computer for check date per Office Order 196-V loan
4. Others Miscellaneous:
• Cases that need legal opinion R-6 R-6
• Death claim without funeral claim (Miscellaneous
• Contested claims Payment Return)
• Pensioners living abroad/local requesting exemption from MSB -- application fee
• Request for investigation if death is work-related for Real Estate,
• Referral to other agency/unit (external) Commercial and
• Request for confirmation of fact of birth/marriage/death/guardianship Industrial Loans,
that will endanger the lives of the employees due to: SSS Digitized ID
- Crtical area/s affecting the peace and order situation Replacement
- Dangerous route/s Fee, etc.
- Island/s where there is no SSS office
2. Submit Payment Tellering Section Cashier
• Manual verification and consolidation of contribution
Form together of SSS Branch
with payment.

PROCEDURE IN APPLYING FOR SSS-ISSUED
PERSON
STEPS REQUIREMENTS LOCATION UNIFIED MULTI-PURPOSE IDENTIFICATION (UMID) CARD
IN-CHARGE
3. Get validated Tellering Section Cashier Processing Time : Within the day
payment form/ of SSS Branch Note : No Service Fees
SBR.
4. For full Validated ML-1/ MSS of SSS Member PERSON
payment of REL-9 (with SBR, if Branch Service
salary loan/ applicable) Representative 1. Get UMID Card Member Services Member
real estate Application Section (MSS) of Service
loan, submit Form SSS Branch Representative
the validated
payment form 2. Read
for posting. instructions
and fill out the
form.
number to be
called.
Note: If the
Branch is using
an automated
queuing system,
the queue
number and the
assigned counter
will be flashed
via the display
board.
4. Submit the PRIMARY MSS of SSS Member
accomplished DOCUMENTS Branch Service
form together Any one (1) of the Representative
with the original/ following:
certified true - Driver’s License
copy and - Passport
photocopy of - PRC Card
any of the - Seaman’s Book
primary or
secondary

PERSON PERSON
documents SECONDARY - ID Card issued by

(one of which DOCUMENTS LGUs (e.g. Brgy/
with photo and Any two (2) of the Municipal/City
date of birth). following: - ID Card issued by
- Postal ID professional
- School or associations
Company ID recognized by PRC
- Taxpayer’s - Permanent
Identification Residency ID
Number (TIN) - Birth Certificate
card - Baptismal
- Membership card Certificate
issued by private - Marriage Contract
companies - NBI Clearance
- Overseas Worker - Pag-IBIG Member’s
Welfare Adminis- Data Form
tration Card - Permit to Carry
- Senior Citizen Firearms issued
Card by the Firearms
- Voter’s Identifica- and Explosives
tion Card/Affidavit/ Unit of PNP
Certificate of - PHIC Member’s
Registration Data Record
- ATM card - Police Clearance
• with card- - Seafarer’s
holder’s name Registration
• with certifica- Certificate issued
tion from bank, by the Philippine
if without name Overseas
- Credit card Employment
- Fisherman’s Card Authority (POEA)
issued by the - Temporary
Bureau of License issued by
Fisheries and the Land Trans-
Aquatic Resources portation Office
(BFAR) (LTO)
- GSIS Card/Member’s - Transcript of
Record/Certifi- School Records
cate of Membership - Alien Certificate
- Health or Medical of Registration
Card

PERSON PERSON
- Bank Account For card - Proof of Payment

Passbook replacement, a [Validated
- Certificate from: validation of Miscellaneous
• Office of the payment is Payment Form
Southern/ done. (R-6) or Special
Northern Cul- Bank Receipt with
tural Commu- R-6]
nities - Previously issued
• Office of SSS ID Card
Muslim Affairs - Affidavit of Loss
- Certificate of duly notarized or
Licensure/ Affidavit of Non-
Qualification Receipt of Card
Documents/ not received duly
Seafarer’s ID and stamped shredded
Record Book from by ID Card
Maritime Industry Production
Authority Department if
- Certificate of card was disposed.
Naturalization
6. Proceed to the MSS of SSS Data Capture
from the Bureau
Data Capture Branch Workstation
of Immigration
Workstation Operator
- Life Insurance
after for UMID
Policy
Card Enrollment.
- Birth/Baptismal
certificate of 7. Get the MSS of SSS Data Capture
child/ren or its Acknowledg- Branch Workstation
equivalent ment Stub. Operator
5. Undergo the INITIAL

screening APPLICATION
process for - UMID Card
Member Identity Application Form
Verification - Identification
and validation Documents
as to complete-
ness of required CARD
documents. REPLACEMENT
- UMID Card
Application Form

PROCEDURE IN FILING COMPLAINTS/SUGGESTIONS
PERSON
Processing Time : One (1) Working Day
Note : No Service Fees Refer to Table D for
the List of Required
PERSON Documents
3. Provide Public Assistance Member
1. Get a queue Public Assistance Member information Desk, MSS of Service
number and Desk, Member Service required by the SSS Branch Representative
wait for the Services Section Representative Public Assistance
number to be (MSS) of SSS Desk during
called. Branch interview.
Note: If the 3. If with Public Assistance Member

Branch is using complete Desk, MSS of Service
an automated requirements: SSS Branch Representative
queuing system, Get form letter
the queue containing
number and the information on
assigned counter the action/s that
will be flashed will be taken by
via the display SSS branch office
board. on the com-
plaint/sugges-
2. Present IDs SS card or any two Public Assistance Member tion.
together with (2) valid IDs (both Desk, MSS of Service
the requirements. with signature and SSS Branch Representative If with incom-
at least one (1) with plete require-
photo) ments:
Get form letter
If representing a containing
member/claimant, information on
likewise present the lacking
member’s/ requirements
claimant’s SS card that must be
or any two (2) valid submitted to the
IDs (both with SSS Branch
signature and at Office.
least one (1) with
photo) and authori-
zation letter or
Special Power of
Attorney

Table D.
Directory of Local Offices
NCR OPERATIONS GROUP Tel No. 441-4303
A. SS card or two (2) valid IDs both with signature and at least one (1) with
NCR NORTH DIVISION DILIMAN BRANCH
photo. If filer is a representative, likewise present member’s/claimant’s SS
OIC: Evelyn L. Duplon
card or two (2) valid IDs both with signature and at least one (1) with
BATASAN HILLS BRANCH Members Assistance Center (MAC) ,
photo and authorization letter or Special Power of Attorney (SPA).
Branch Head: Rowela Cristina R. Compound, East Ave., Diliman,
Macasadia Quezon City
SUPPORTING DOCUMENTS
Diliman Commercial Center Building, Tel. Nos. 921-0550 * 921-2810 *
No. 46, Batasan Hills, Commonwealth 921-9388 * 924-7862 * 924-7901
If non-reporting/non-remittance of SSS contributions by Employer:
Avenue, Quezon City Fax No. 924-7836
Tel No. 427-5169
• Sinumpaang Salaysay (duly notarized)
KALOOKAN BRANCH
• Proof of employment (payslips, vale sheets, voucher, company ID,
COMMONWEALTH BRANCH Branch Head: Leonora S. Nuque
certification of employment)
Branch Head: Carolina L. Castro Forward Group Bldg., 317 EDSA cor.
Pecache Building, No. 71 Fairview Gen. Malvar Street, Kalookan City
If delay in the settlement of benefit claims:
Avenue, Fairview Park, Fairview, Tel. Nos. 367-2265 * 363-0382 to 83
Quezon City 330-7401 to 04 * 362-7628 *362-
• Acknowledgment stub
Tel. Nos. 461-6997 * 461-6937 * 7626
461-6939 Fax No. 366-7999
If employer refused to advance the sickness/matenity benefit:
Fax No. 461-6997
LRT KALOOKAN MALL - SO
• Duly approved Sickness Notification, Reimbursement Application,
CONGRESSIONAL BRANCH JMSR: Tyrone Felisilda
Maternity Notification or Maternity Benefit Application.
Branch Head: Juanillo S. Descalzo III 4th Floor, LRT Kalookan Mall
• Certified true copy of child’s birth certificate, as applicable
2nd Floor, No. 12 Northridge Plaza Building, Rizal Avenue Extension,
Building Avenue, Barangay Bahay Kalookan City
If against SSS personnel/employee (discourtesy, misinformation,
Toro, Quezon City 1106 Tel No. 294-0414
unsatisfactory service):
Tel No. 294-3872 * 294-3874
Fax No. 294-3872 EASTWOOD BRANCH
• Incident report or letter narrating member’s/claimant’s experience.
Branch Head: Rowena A. Fesalbon
CUBAO BRANCH ABQ Building, E. Rodriguez Avenue ,
Branch Head: Lorelei B. Solidum Quezon City
SSS Bldg., 600 EDSA, Brgy. Socorro, Tel No. 351-1605 * 351-1623
Cubao, Quezon City
Tel. Nos. 911-1864 * 913-7219 to 20 MALABON BRANCH
* 911-2783 * 911-2782 OIC: Ruth A. de Guzman
Fax No. 911-1191 Aglipay Bldg., C-4 Road, Dagat-
Dagatan, Malabon City
ALI MALL -SO Tel. Nos. 287-5459 * 287-5620 *
SMSR: Marlyneth C.Rejuso 287-5203
Level 2, Araneta Center, Cubao, Fax No. 287-5235
Quezon City

ROBINSONS PLACE MALABON Camiña Bldg. Circumferential Road MARIKINA BRANCH ROBINSONS GALLERIA - SO
- SO cor. M.L. Quezon, Antipolo City Branch Head: Emma J. Enriquez CEO I: Ma. Ellen R. Bustamante
JMSR: Rollie V. Cipriano Tel. Nos. 650-7627-29 * 570-6837 * Tai Bldg., Blk 9, Lots 12 & 13, Gil West Lane, Level 1 corner Ortigas
No. 5 Gov. Pascual Avenue corner 570-9709 Fernando Ave., Sta Elena, Marikina City Avenue, Quezon City
Crispin City Fax No. 697-0663 Tel. Nos. 645-7667 * 681-6261 * Tel No. 234-0790
645-4070* 645-8901
NOVALICHES BRANCH ANGONO - SO Fax No. 645-5210 SAN JUAN BRANCH
Branch Head: Arthur O. Abary CEO I: Narcisa B. Gose Branch Head: Liberty A. Gordovez
Alfred Bldg., Quirino Highway Angono Municipal Hall Bldg., MARIKINA - MALANDAY Glialcon Villas Bldg., 1 128 F.
corner 19 Nightingale St., Angono, Rizal BRANCH Blumentritt Street, San Juan City
Novaliches, Quezon City Tel No. 295-4594 Branch Head: Helen C. Labao Tel. No. 721-5195 * 724-0684 * 721-2686
Tel. Nos. 937-4953 * 937-4955 * Graceland Plaza, J.P. Rizal St., Telefax No. 721-2686
935-7302 MORONG - RO Barangay Lamuan, Marikina City
Fax No. 937-7417 SMSR: Emmanuel A. Magat Sr. Tel No. 656-5622 * 656-5657 SAN MATEO BRANCH
Morong Municipal Hall Bldg., Branch Head: Elizabeth M. Marcelo
ROBINSONS PLACE NOVA Morong, Rizal MANDALUYONG BRANCH Max Bldg., 15 P. Burgos St., Brgy. Sta
MARKET - SO Branch Head: Teresita V. Soliman Ana, San Mateo, Rizal
JMSR: Dolores A. Malinao BINANGONAN - SO Gomega Bldg., No. 6 J. Tiosejo St., Tel. Nos. 997-6461 * 997-6237
3rd Floor, Brgy. Pasong Putik 2, SMSR: Virginia G. Tolentino cor. P. Martinez Street, Shaw Blvd., Telefax No. 997-6237
Quirino Highway, Novaliches, Binangonan Municipal Hall Bldg., Mandaluyong City
Quezon City Binangonan, Rizal Tel. No. 531-6461* 534-1446 * 534-1445 NCR WEST DIVISION
Tel No. 376-3179 Fax No. 533-9533
TANAY - RO BINONDO BRANCH
SAN FRANCISCO DEL MONTE JMSR: Mary Flor Rosario T. Brillantes PASIG - ROTUNDA BRANCH Branch Head: Luzviminda J.
BRANCH New Tanay Public Market Plaza, Branch Head: Felizardo B. Minor, Jr. Limcauco
Branch Head: Jocelyn Q. Garcia Aldea, Tanay, Rizal ARMAL Building, Caniogan, Pasig City G/F, Padilla Bldg., 232 Juan Luna
RCDC Building, 154 Roosevelt Ave., Tel. Nos. 643-6310 * 641-4410 * St., Binondo, Manila
SFDM, Quezon City ROBINSONS PLACE 641-7810 * 643- 8610 (BH) Tel. Nos. 247-3869 * 245-3187 *
Tel. Nos. 373-9907 to 10 * 374-6360 ANTIPOLO - SO Fax Nos. 642-6610 243-7219 * 243-7236 * 244-0651
* 371-9906 * 371-1148 JMSR: Elvira C. Crisostomo Fax No. 243-2464
Fax No. 371-1130 Sumulong Highway, Antipolo City PASIG - SHAW BRANCH
Asst. Branch Head: Eudora G. Racuyal LEGARDA BRANCH
VALENZUELA BRANCH TAYTAY, RIZAL - SO Chipeco Bldg., Meralco Ave. cor. Branch Head: Virginia F. Calasahan
Branch Head: Zara M. Dizon Taytay Municipal Hall Bldg., Shaw Blvd., San Antonio, Pasig City Cobee Bldg., 2485 Legarda St.,
Rich Tower Bldg., 288 McArthur Taytay, Rizal Tel. Nos. 635-6243 * 635-5976-78 * Sampaloc, Manila
Highway, Karuhatan, Valenzuela City 635-5897 * 638-4775 Tel. Nos. 735-4838 * 735-7468 *
Tel No. 292-4283 * 292-4243 * 292- CAINTA BRANCH Fax Nos. 634-7283 734-9293 * 735-7468 * 735-7458
4378 * 291-0461 Branch Head: Susan Rebecca D. Larion Fax No. 735-7448
Fax No. 292-4283 Sta. Clara Bldg., corners A. Bonifacio PATEROS - SO
and Ortigas Avenues, Junction, SMSR: Shirley C. Manalo MANILA BRANCH
NCR EAST DIVISION Cainta, Rizal Pateros Municipal Hall Bldg., Branch Head: Amelia A. Guillermo
Tel. Nos. 655-5400 * 655-7325 * Pateros YMCA Compound, 350 Arroceros
ANTIPOLO BRANCH 656-9771 * 656-9746 Tel No. 641-5342 St., Ermita, Manila
Branch Head: Berlita F. Fabrero Fax No. 655-6648 Tel. Nos. 527-5488 * 528-0709 *

528-0707 * 525-2964 * 336-5370 * NCR SOUTH DIVISION 355 ECC Bldg., Gil Puyat Ave., BANGUED BRANCH
336-5374 Buendia, Makati City Branch Head: Benedicta B. Garcia
Fax No. 528-0694 ALABANG BRANCH Tel. Nos. 896-4706 * 890-1636 * Seares Bldg., Rizal St., Zone 5,
Branch Head: Remedios R. Palicpic 896-8535 * 890-4762 * 896-7134 Bangued, Abra
ROBINSONS PLACE MANILA - Estrellita Bldg., No. 236 Montillano Fax Nos. 890-4776 Tel. No. (074) 752-7476
SO St., Alabang, Muntinlupa City Fax No. (074) 752-8170
JMSR: Marciano L. Dela Cruz Tel. Nos. 807-2607 * 807-9864 * MAKATI - JP RIZAL BRANCH
Pedro Gil cor., Adriatico Street, 807-0600 * 807-2608 Branch Head: Fernando F. Nicolas BONTOC BRANCH
Ermita Manila Fax No. 807-2604 557 J.P. Rizal corner Sta Lucia St., Branch Head: Abelardo C. Yogyog
Tel No. 353-2156 Brgy. Olympia, Makati City A. Kiat-Ong Bldg., Loc-Ong St.,
MUNTINLUPA - SO Tel. Nos. 897-4601 * 899-8755 * Poblacion, Bontoc
ROBINSONS OTIS - SO Section Head: Celia M. Medina 899-2916 * 899-3092 Tel. No. (074) 633-0007
SMSR: Milagros M. Clemente Muntinlupa City Hall, Muntinlupa Fax No. 899-2213
1536 Paz M. Guanzon Street, 831 City ABATAN, BUGUIAS-RO
Zone 90, Paco, Manila PARAÑAQUE BRANCH CEO II: Cecille T. Sally
Tel No. 353-2188 GUADALUPE BRANCH Branch Head: Jesusa T. Casimiro Municipal Hall, Abatan, Buguias
Branch Head: Hoechst R. Potato Units B,C & D, BPI Commercial Every Friday, 9am - 3pm
PASAY-ROXAS BLVD. BRANCH 3rd Floor, Guadalupe Commercial Bldg., No. 8449 Dr. A. Santos
Branch Head: Noel L. Coyupan Complex, No. 9 EDSA, Guadalupe, Avenue, Parañaque City CANDON BRANCH
Financial Center HK Sun Plaza, SSS Makati City Tel. Nos. 825-0898 * 825-0270 * Branch Head: Francisco F.
FCA Property, 8001 Roxas Tel No. 556-1848 828-2035 * 825-0077 Pentecostes
Boulevard, Pasay City Fax No. 556-1864 Fax No. 825-0184 San Nicolas, Candon City, Ilocos Sur
Tel. Nos. 556-1554 * 556-0992 * Tel. Nos. (077) 604-0343 * (077)
556-0995 * 556-1556 LAS PIÑAS BRANCH TAGUIG BRANCH 604-0344
Fax No. 556-0993 Branch Head: Fe Marie Fernandez- Branch Head: Rhodora G. Bonita
Geraldo 7/F, Unit 705 SM Aura Tower LA UNION BRANCH
PASAY - TAFT BRANCH Homeworks, The Home Center Inc., Bonifacio Global City, Taguig City Branch Head: Gloria Corazon M.
Branch Head: Lorenza F. Pancho Building KM 18 Alabang Zapote Tel. Nos. 828-3009, 556-3822 Andrada
ERL Investment Corp. Bldg., 2532 Road, Talon I Las Piñas City Fax Nos. 828-3000, 556-3686 SSS Building, Government Center,
Taft Avenue, Pasay City Tel Nos. 872-2573 * 874-4744 * 871-3171 San Fernando City, La Union
Tel. Nos. 659-1905 * 832-2103 * Fax No. 874-2480 LUZON OPERATIONS GROUP Tel. Nos. (072) 242-5668 * (072)
552-9311 * 552-7645 700-5668 * (072) 242-5812 to 13
Fax No. 834-0116 MAKATI - AYALA BRANCH LUZON NORTH 1
Branch Head: Cristine Grace B. AGOO-SO
WELCOME BRANCH Francisco BAGUIO BRANCH OIC: Hazel B. Flores
OIC: Marichi S. Trinidad G/F, 6782 SSS Makati Bldg., Ayala Branch Head: Nancy M. Umoso Behind Municipal Hall, Agoo, La Union
GF España Towers, España Blvd., Ave. corner V.A. Rufino St., Makati SSS Building, Harrison Road,
cor. Josefina St., Sampaloc, Manila City Baguio City LAOAG BRANCH
Tel. Nos. 781-0050 * 781-0053 to 54 Tel. Nos. 840-3738 * 840-1633 * Tel. Nos. (074) 444-2929 * (074) Branch Head: Benjamin R. Lopez
* 781-0042 * 711-0600 830-0197 * 813-7801 447-0360 * (074) 442-3705 * (074) RT Bueno Building, Don E. Ruiz St.,
Fax No. 749-1149 Fax No. 840-3738 443-6905 Laoag City, Ilocos Norte
Fax No. (074) 444-2929 Tel. Nos. (077) 771-4414 * (077)
MAKATI - GIL PUYAT BRANCH 771-5305 * (077) 772-0949
Branch Head: Maria Rita S. Aguja Fax No. (077) 770-3113

VIGAN BRANCH ROXAS-RO SANCHEZ, MIRA-SO Cordial Building, National Hi-way,
Branch Head: Janet D. Canillas OIC: Zeenat N. Molina OIC: Janette V. Guillen Brgy. Suklayin, Baler, Aurora
Chan Building, Bonifacio cor. Municipal Hall, Roxas Isabela Sanchez Mira, Municipal Hall CP No. 09081041132
Sikatuna Sts., Vigan City, Ilocos Sur Wednesday, 8am - 5pm Building, Sanchez Mira, Cagayan
Tel. No. (077) 722-2360 Tel. No. (078) 396-9895 CABANATUAN BRANCH
Fax No. (077) 772-2686 SANTIAGO, ISABELA BRANCH Branch Head: Primitivo D. Verania Jr.
Branch Head: Romeo E. Reyes TABUK, KALINGA-SO NE Pacific Shopping Center Km 111,
SINAIT-RO De Vera Building, Provincial Rd., OIC: Marlon T. Lagundi Maharlika Hi-way, Cabanatuan City,
CEO II: Novelyn Paguel Centro East Santiago City, Isabela Tabuk Municipal Hall, Tabuk, Kalinga Nueva Ecija
Municipal Hall, Sinait Telefax No. (078) 305-3301 MWF, 9am - 4pm Tel. No. (044) 463-0691
Tuesday, 10am - 3pm Fax No. (044) 463-3996
ROBINSONS PLACE, BASCO BATANES-SO Monday to Friday, 7am - 5pm
CABUGAO-RO SANTIAGO-SO OIC: Jaime B. Cauilan, Jr.
CEO II: Novelyn Paguel Branch Head: Romeo E. Reyes Basco, Batanes GUIMBA-RO
Municipal Hall, Cabugao Robinsons Mall, National OIC: Sheila G. Miranda
Tuesday, 10am - 3pm Highway, Mabini, Santiago City LUZON CENTRAL 1 Municipal Hall, Poblacion,
Tuesday - Saturday, 9am - 6pm Guimba, Nueva Ecija
NARVACAN-RO ALAMINOS BRANCH 2nd and 4th Wednesday of the
CEO II: Novelyn Paguel SOLANO BRANCH Branch Head: Jose Alvin M. Altre month
Municipal Hall, Narvacan Branch Head: Jose Rizal S. Tarun Montemayor Building Quezon
Every first Wednesday of the Guevardan Building, Burgos St., Avenue, Alaminos City, Pangasinan CAMILING BRANCH
month Solano, Nueva Vizcaya Telefax No. (075) 551-5908 Branch Head: Monalisa C. Nardo
Tel. No. (078) 326-7325 Julian Qui Building, Bonifacio St.,
TAGUDIN-RO Fax No. (078) 326-6934 LINGAYEN-SO Camiling, Tarlac
CEO II: Amor Erpelo OIC: Julius Cesar Y. Basbas Tel. No. (045) 934-0463
Municipal Hall, Tagudin LAGAWE-RO Ground Floor, United Way Bldg., Fax No. (045) 934-0460
Thursday, 10am - 3pm OIC: Sharon Joy A. Abalos Lingayen Capitol Ground,
2nd Floor, NERBAC Office, ABC Lingayen, Pangasinan MANGATAREM-RO
LUZON NORTH 2 Building, Rizal Poblacion West, CEO II: Grace Maleen A. Dela Cruz
Lagawe, Ifugao BALANGA BRANCH Municipal Hall, Mangatarem,
CAUAYAN, ISABELA BRANCH Tuesday, 9am - 3pm Branch Head: Elizabeth R. Garcia Pangasinan
Branch Head: Estrella R. Aragon Ground Floor, Wong Chun Kar Bldg., Wednesday, 8am - 5pm
Bucag Building, Canciller Avenue, TUGUEGARAO BRANCH Rotary Avenue Balanga City, Bataan
District 1 Cauayan City, Isabela Branch Head: Porfirio M. Balatico Tel. No. (047) 237-3349 DAGUPAN BRANCH
Tel. Nos. (078) 652-1215 * (078) Cedenio Building, Luna St., Fax No. (047) 237-0738 Branch Head: Ceasar P. Saludo
652-2083 Tuguegarao, Cagayan Philam Life Building, A. B. Fernandez
Fax No. (078) 652-1215 Tel. Nos. (078) 844-2108 * (078) DINALUPIHAN-RO East, Dagupan City, Pangasinan
844-1512 OIC: Efleda T. Rodriguez Tel. No. (075) 515-4597 * (075) 523-
ILAGAN- SO Fax No. (078) 844-2108 Municipal Hall, San Ramon, 4094 * (075) 522-8908
OIC: Arlene A. Martinez Dinalupihan, Bataan
N.S. Binag Building, National APARRI, CAGAYAN-SO MWF, 8am - 5pm ROBINSONS PLACE,
Road, Camaligui Second, Ilagan, OIC: Reynante Fernando DAGUPAN-SO
Isabela Cartagena Building, corner F. BALER BRANCH OIC: Lovedy V. Romero
Tel. No. (078) 624-1409 Balisi Sts., Aparri, Cagayan OIC: Christian C. Catacutan MacArthur Highway, Brgy. San

Miguel, Calasiao, Pangasinan OIC: Noel O. Canlapan ROBINSONS PLACE, BULAKAN-RO
Tel. No. (075) 632-2308 Robinsons Luisita, McArthur ANGELES-SO OIC: Kristel Felichie C. Enriquez
Highway, Barangay San Miguel, OIC: Warlito S. Manabat Ground Floor, Municipal Hall,
IBA BRANCH Hacienda Luisita, Tarlac City McArthur Highway, Balibago, Bulakan, Bulacan
OIC: Winda G. Agustin Tel. No. (045) 491-0278 Angeles City, Pampanga Tuesday and Thursday, 8am - 5pm
Rhoi Business Center, Govic Avenue Tuesday to Saturday, 9am - 5pm
Zone 1, Iba, Zambales BALIUAG BRANCH OLONGAPO BRANCH
Tel. No. (047) 603-0487 URDANETA BRANCH Branch Head: Albina Leah C. Manahan Branch Head: Marilou M. Santos
Branch Head: Narciso M. Martinez Jr. AC Building, Doña Remedios Fabunan Building, 1040 East
MARIVELES-BEPZ BRANCH SSS Building, Alexander Street, Trinidad Highway, Baliuag, Bulacan Tapinac, Rizal Avenue, Olongapo
Branch Head: Joel Y. Villafuerte Poblacion, Urdaneta City, Pangasinan Tel. Nos. (044) 673-1431 * (02) City, Zambales
Basement, AFAB Administration Tel. No. (075) 568-8512 299-8340 Tel. No. (047) 223-5201
Building, FAB, Mariveles, Bataan Fax No. (075) 568-5108 Fax No. (044) 766-1162 Fax No. (047) 222-0143
Tel. Nos. (047) 633-0536 * (047)
935-4479 CB MALL-SO BOCAUE BRANCH SUBIC-RO
Fax No. (047) 935-4133 CEO I: Jantzen C. Tandoc Branch Head: Justina A. Tanedo OIC: Mercy T. Elayda
2nd Floor CB Mall, McArthur Oro Villas 2, No. 229 McArthur Municipal Hall, Subic Zambales
SAN JOSE, NE BRANCH Highway, Nancayasan, Urdaneta Highway, Brgy. Wakas, Bocaue, Wednesday, 8am - 5pm
Branch Head: Emma M. Laureta City, Pangasinan Bulacan
NE Bodega, San Jose City, Nueva Ecija Tel. No. (075)696-0331 Tel. Nos. (044) 769-1478 * 769-1644 PAMPANGA BRANCH
Tel. No. (02) 546-8091 Branch Head: Corita M. Gaduang
TAYUG-RO MALOLOS BRANCH SSS Bldg., Diosdado Macapagal
SAN JOSE – SO Municipal Hall, Tayug, Pangasinan Branch Head: Francisco Paquito L. Government, San Fernando City,
OIC: Eric John J. Dela Peña Lescano Pampanga
City Hall Compound, San Jose LUZON CENTRAL 2 SRCDC Building, A. Mabini Street, Tel. Nos. (045) 861-3175 to 3178
City, NE Mojon, Malolos City, Bulacan Fax No. (045) 861-3174
Tel. No. (044) 940-4379 ANGELES BRANCH Tel. Nos. (044) 662-2916 * (02)
Branch Head: Normita M. Cruz 299-8132 ROBINSONS STARMILLS-SO
TARLAC BRANCH Angeles Business Center Building, Fax Nos. (044) 662-2916 * (02) 299-8132 OIC: Marilou D. Carbungco
Branch Head: Maria Maxima C. Nepo Mart Complex, Teresa Avenue, Robinsons Starmills Pampanga,
Macaraeg Angeles City ROBINSONS PLACE, Brgy. San Jose City, San Fernando
SSS Building, Macabulos Drive, San Tel. Nos. (045) 322-0164 * (045) MALOLOS-SO Pampanga
Vicente, Tarlac, Tarlac 322-2984 * (045) 323-4916 OIC: Alma Christi D. Dimagiba Tel. No. (045) 300-1013
Tel. Nos. (045) 982-3402 * (045) Fax No. (045) 322-0164 Lingkod Pinoy Center Rth Floor,
982-1666 – AMS * (045) 982-3366 - Robinsons Place Malolos, STA. MARIA BRANCH
Tellering CLARK-SO McArthur Highway, Sumapang Branch Head: Marites A. Dalope
OIC: Roy P. Roberto Matanda, Malolos City, Bulacan Angelica Halili Building, Gov. F.
PANIQUI-SO Government Center, CDC, 2nd Halili Avenue, Bagbaguin, Sta. Maria
OIC: Emmanuel M. Tolentino Floor Building, 2127 E. Quirino MEYCAUAYAN BRANCH Bulacan
Paniqui Municipal Hall Building, Street corner CP Garcia Street, Branch Head: Pablita A. David Tel. No. (044) 815-0898
Paniqui, Tarlac Clark Freeport Zone, Pampanga I.S Pavillion Bldg., Banga, Fax No. (044) 815-0898
Tel. No. (045) 491-5551 Tel. No. (045) 599-9000 loc.203 Meycauayan, Bulacan
Tel. Nos. (044) 228-6020 * 228-5886
ROBINSONS LUISITA-SO Fax No. (044) 228-5872

STARMALL-SAN JOSE DEL Laguna Lucena Grand Central Terminal ROBINSONS SANTA ROSA
MONTE-SO Tel. Nos. (049) 411-4861 * 511-6757 Bldg., Diversion Road, Ilayang MARKET - SO
OIC: Adelfo D. Manaligod * 411-4861 Dubay, Lucena City Sr. Analyst: Maria Ammie B.
Starmall, San Jose Del Monte, Fax No. (02) 429-4821 Tel. No. (042) 710-8626 * 373-6421 Candelaria
Bulacan Fax No. (042) 710-4240 Level 3, Old National Highway,
Brgy. Kaypian, City of San Jose CALAMBA BRANCH Brgy. Tagapo, Sta. Rosa Laguna
del Monte, Bulacan Branch Head: Marina Paulina G. Pante GUMACA - SO Tel No. (049) 533-9010
Tuesday to Saturday, 10am - 6pm SSS Building, National Highway, OIC: Rafael A. Palma
Parian, Calamba City, Laguna R. Alvarez Bldg., No. 13 Tañada TAGAYTAY BRANCH
WALTERMART, STA. MARIA-SO Tel. No. (049) 545-1689 * 545-9663 St., Brgy., Pipisik, Gumaca, Quezon Branch Head: Monica P. Dino
OIC: Sofia U. Suyat * 545-9667 * 545-6860 loc 121 (BH) Tel. No. (042) 717-0995 JPD Bldg., Calamba Road, Brgy., San
Waltermart, Provincial Road cor., Fax No. (049) 545-6859 Jose, Tagaytay City
Bypass Road, Barangay Sta. Clara, ROSARIO (EPZA) BRANCH Tel. No. (046) 413-0612
Sta. Maria, Bulacan WALTERMART- MAKILING - SO Branch Head: Josephine S. Hipolito Fax No. (046) 413-0385
Tel. No. (044) 815-3927 Sr. Record Custodian: Enrico M. SSS Bldg., PEZA Rosario, Cavite
Tuesday to Saturday, 10am - 6pm Cabrera Tel. Nos. (046) 437-0025 * 437-2290 LUZON SOUTH 2 DIVISION
Barangay Makiling, National
LUZON SOUTH 1 DIVISION Highway, Calamba, Laguna SAN PABLO BRANCH BATANGAS BRANCH
Tel. No. (049) 530-3720 Branch Head: Jesrel H. Ancheta Branch Head: Nelson P. Ibarra
BACOOR BRANCH SSS Bldg., Balagtas Blvd. corner SSS Bldg., National Highway,
Branch Head: Exequiel O. Panganiban CARMONA BRANCH Paulino St., San Pablo City Kumintang Ilaya, Batangas City
Goldrich Bldg., Aguinaldo Highway, OIC: AVP Virginia S. Cruz Tel. Nos. (049)562-4506* 521- Tel. Nos. (043) 723-5185 * 723-3873
Malumot, Bacoor, Cavite ESJBDC Bldg., Governor’s Drive, 0831* 562-5919 * 723-3874 * 702-6933 * 702-5739
Tel. Nos. (046) 472-2368 * 472-2319 Maduya, Carmona, Cavite Fax No. (049) 562-5920
* 472-2246 * 472-2134 (BH), 472- Tel. No. (046) 413-0683 BALAYAN - SO
2318 STA. CRUZ BRANCH OIC: Apolonia A. Tria
GMA - RO Branch Head: Roman R. Belen PED Realty & Devt. Corp. Building
ROBINSONS PLACE Jr. Analyst: Olive D. Abenoja Agustin Lo Bldg., Brgy. Pagsawitan, PED Plaza Business Center
DASMARIÑAS - SO Municipal Hall, GMA, Cavite Sta. Cruz, Laguna Balayan, Batangas
OIC: Aida L. Ibasco Telefax No. (049) 501-4531 Tel. Nos. (043) 921-1354 * 706-4197
GF Emilio Aguinaldo Highway cor INFANTA BRANCH
Governors Drive, Sitio Palapala, Branch Head: Eleanor R. Ebreo SINILOAN - SO BOAC BRANCH
Dasmariñas, Cavite CNV Business Hub 311 Gen. Luna OIC: Cedric P. Ramores Branch Head: Santisima Rosario C.
Tel No. (046) 533-9010 St., Infanta, Quezon Siniloan Municipal Hall Bldg., Baac
Tel./Fax No: (042) 535-2707 (BH) Siniloan, Laguna 10 De Oktubre St., Brgy. Malusak,
ROBINSONS PLACE IMUS - SO Boac, Marinduque
OIC: Cresenciana A. Mangubat POLILIO - RO SANTA ROSA BRANCH Telefax No. (042) 332-1872
4F, Emilio Aguinaldo Highway, CEO II: Gwendolyn Crisostomo Branch Head: Grace R. Velasco
Tanzang Luma, Imus, Cavite Municipal Hall, Polilio Island 2/F Waltermart Bldg., Balibago CALAPAN BRANCH
Tel No. (046) 474-0074 Every 2nd Wednesday of the Highway, Santa Rosa City, Laguna Branch Head: Roberto D. Marcelo
month Tel No. (049) 543-0852 * 543-0844 Uy Bldg., corner Roxas and
BIÑAN BRANCH Governor Ignacio Streets, Lumang
Branch Head: Roberto S. Pagayunan LUCENA BRANCH Bayan, Calapan City, Oriental Mindoro
Olivares Plaza, Sto. Domingo, Biñan, Branch Head: Victoria A. Liwanag Tel. Nos. (043) 288-2267 * 286-7133

* 288-2427 ROBINSONS PLACE PALAWAN - SO Monday to Friday LEGAZPI BRANCH
Fax No. (043) 288-2267 JMSR: Maria Socorro Katon Branch Head: Elenita S. Samblero
National Highway, Barangay San LUZON BICOL DIVISION Morante Bldg., Imperial Court
BONGABONG - SO Manuel, Puerto Princesa City Subd., Phase II, Legazpi City
OIC: Ryan A. Lubos DAET BRANCH Tel. Nos. (052) 480-7301* 480-7076
Atienza Building, P. Burgos corner TAYTAY, PALAWAN - SO Branch Head: Virgilio A. Santiago Fax No. (052) 480-7074
Mabini Sts., Barangay Poblacion OIC: Aireen A. Tejada G/F, Ricasio Bldg., Carlos II Street,
Bongabong, Oriental Mindoro Taytay Municipal Hall Building, Daet, Camarines Norte LIGAO - SO
Tel. No. (043) 283-5110 Taytay, Palawan Tel. No. (054) 571-2764 * 440-3140 OIC: Alwyn Ray O. Mapa
San Lorenzo St., Sta. Cruz, Ligao City
PINAMALAYAN - RO ODIONGAN BRANCH JOSE PANGANIBAN - RO Tel. No. (052) 485-1297
OIC: Renato A. Castro OIC: Imelda G. Familaran Sr. Analyst: Gemma L. Moreno
Puericulture Bldg., Pinamalayan FLH Promenade Suite, Plaridel Municipal Hall, Jose Panganiban, MASBATE BRANCH
Municipal Cmpd, Poblacion, Street, Sitio Cocoville, Dapawan, Camarines Norte Branch Head: Ermina Maria P.
Pinamalayan, Oriental Mindoro Odiongan, Romblon 2nd and last Friday of the month Robredo
Every Thursday Tel No. (042) 567-5114 9:30am - 4:00pm Reloao Bldg., Ibañez Street,
Poblacion 2, Masbate City
LIPA BRANCH ROMBLON - RO LABO - RO Tel./Fax No. (056) 333-3499
Branch Head: Antonio V. Soriano OIC: Maria Victoria M. Dalisay Sr. Analyst: Jonnalyn DL Malubay
AMR Business Center, Pilahan, Fourth Floor Capitol Building, Municipal Hall, Labo, Camarines NAGA BRANCH
Sabang, Lipa City Romblon, Romblon Norte Branch Head: Claribel L. Rebueno
Tel. No. (043) 756-7507 * 757-1365 Every 4th week of the month - Thursday 8am - 5pm SSS Bldg., Concepcion, Pequeña,
Fax No. (043) 756-1953 Wednesday to Friday Naga City
GOA BRANCH Tel. Nos. (054) 472-9791* 472-9795
PALAWAN BRANCH SIBUYAN - RO Branch Head: Beatriz C. Gumabao *472-5932 * 472-7776
Branch Head: Joseph Pedley V. OIC: Christine R. Riano Uy Bldg., Scout Fuentebella Street, Fax No. (054) 472-9794
Britanico Municipal Hall, Sibuyan Island Goa, Camarines Sur
Go Siong Kuan Bldg., Lacao St., Every 3rd week of the month, Tel. No. (054) 453-0260 SORSOGON BRANCH
Puerto Princesa City, Palawan 8am-5pm; 1 day for 3 Municipalities Fax No. (054) 453-1386 Branch Head: Alberto R. Bonafe, Jr.
Tel. Nos. (048) 433-7147 *433-7418 as follows: Wednesday - San Jomil Enterprises Bldg., Quezon St.,
* 433-1671 Fernando; Thursday - Cajidiocan; OCAMPO - RO Polvorista, Sorsogon, Sorsogon
Fax No. (048) 433-2726 Friday – Magdiwang CEO II: Elenita C. Casi Tel No. (056) 211-0002 * 211-1638
Municipal Hall, Labo Fax No. (056) 421-5454
BROOKES POINT -SO SAN JOSE, OCCIDENTAL Camarines Sur
OIC: Irna S. Villanueva MINDORO BRANCH Wednesday 9:00AM -12:00NN BULAN - RO
Brooke’s Point Municipal Hall Branch Head: Frederick D. Isip OIC: Elwood J. Duran
Building, Brooke’s Point, Palawan Magsino Bldg., corner Palma and IRIGA BRANCH Municipal Hall, Bulan, Sorsogon
Sikatuna Sts., San Jose, Occidental Branch Head: Prisco S. Sorsona Tuesday
CORON - RO Mindoro Cerillo Bldg., No. 272 National
Mayeth Bautista Tel. No. (043) 491-7958 Highway, San Nicolas, IROSIN - RO
Municipal Hall, Poblacion, Coron Iriga City, Camarines Sur OIC: Elwood J. Duran
Palawan MAMBURAO - SO Tel. No. (054) 456-0876 Municipal Hall, Irosin, Sorsogon
Quarterly (2 weeks duty) Municipal Hall, Mamburao, Fax No. (054) 299-2530 2nd and 4th Wednesday of the
Occidental Mindoro month

MATNOG - RO ROBINSONS FUENTE, CEBU - SO VISAYAS CENTRAL 2 DIVISION TACLOBAN BRANCH
OIC: Elwood J. Duran SMSR: Evelyn M. Madarang Branch Head: Lilibeth A. Cajucom
Municipal Hall, Matnog, Sorsogon Sta. Cruz, Fuente Osmeña CALBAYOG BRANCH Robert Yu Bldg., National Highway,
Every 3rd Wednesday of the Boulevard, Cebu City Branch Head: Aileen A. Olaran Brgy. Fatima, Tacloban City, Leyte
month PNB Bldg., Maharlika Highway, Telefax No. (053) 321-4310
LAPU-LAPU BRANCH Obrero City, Western Samar
PILAR - RO Branch Head: Alberto L. Montalbo Tel. Nos. (055) 209-1198 * 209-3862 VISAYAS WEST 1 DIVISION
OIC: Edward C. Babasa G/F Annex Bldg, Gaisano Island Fax No. (055) 209-1198
Municipal Hall, Binanuahan Pilar, Mall, Mactan, Brgy. Pajo, Lapu-Lapu BACOLOD BRANCH
Sorsogon City, Cebu CATARMAN - SO Branch Head: Raul A. Casiano
Every Monday Tel. Nos. (032) 341-1004 * 340-1886 SMSR: Elma A. Juego SSS Bldg., Lacson Street, Bacolod
* 340-8050 Singzon Bldg., cor. Quirino and City, Negros Occidental
DONSOL – RO Fax No. (032) 340-6499 Balite Streets, Catarman, Tel. No. (034) 433-1378*434-4749*
OIC: Edward C. Babasa Northern Samar 709-0880
People’s Hall, Donsol, Sorsogon MANDAUE BRANCH Tel. No. (055) 251-8069 Fax No. (034) 434-2239
Every Thursday Branch Head: Gemma C. Caberte
Chua Tiam Bldg., A. Del Rosario CATBALOGAN BRANCH ROBINSONS PLACE BACOLOD - SO
TABACO BRANCH Ave., Guizo, Mandaue City Branch Head: Benjamin A. Pombo JMSR: Joana Marie M. Go
Branch Head: Antonio A. Casimiro Tel No. (032) 346-4983 To Chip Bldg., Catbalogan, Samar Lacson Street, Mandalagan,
G/F, Lao Bldg., Moses St., Basud, Tel. Nos. (055) 356-1052 * 251-2218 Bacolod City
Tabaco City TAGBILARAN BRANCH Fax No. (055) 251-5393 Tel. No. (034) 441-2239
Tel/Fax No. (052) 487-5333 Branch Head: Marino B. Talictic
Orimaco Bldg., C.P. Garcia Avenue, BORONGAN -SO BACOLOD - EAST BRANCH
VIRAC BRANCH Tagbilaran City, Bohol Senior Analyst: Oliver Menda Branch Head: Lina V. Hilado
Branch Head: Divina T. Avila Tel. Nos. (038) 501-7055 * 411-3934 Real Street, Brgy., Songco, BESCA Bldg., Burgos Ave. Extension,
P. Araojo Shopping Arcade, Fax No. (038) 411-5477 Eastern Samar Bacolod City
Cavinitan, Virac, Catanduanes Tel No. (055) 560-8007
TALIBON - SO BAGO BRANCH
VISAYAS OPERATIONS GROUP CEO I: Marife B. Amora MAASIN BRANCH Branch Head: Teresita T. Gonora
Talibon Municipal Hall, Talibon, Branch Head: Gregorio S. Baroza JGM Bldg., General Luna St., Bago
VISAYAS CENTRAL 1 DIVISION Bohol Saludo Bldg., Kanleon Street City, City, Negros Occidental
Tel No. (038) 515-1037 Southern Leyte Tel. No. (034) 461-0910
BOGO BRANCH Tel. Nos. (053) 570-8551 * 381-2119 Fax No. (034) 732-8888
CEO II: Ronald Dindo C. Ruiz UBAY - SO Fax No. (053) 570-8551 BAIS BRANCH
Tan Bldg., San Vicente St., Bogo, Cebu CEO I: Annabel A. Pueblo ORMOC BRANCH Branch Head: Vincent O. Trani
Tel No. (032) 434-7559 Ubay, Municipal Hall, 6315 Ubay, OIC: Porferio A. Salidaga Amorganda Bldg., National
Fax No. (032) 251-2432 Bohol Yuvallos Bldg., Veloso St., Punta, Highway, Talungon, Bais City,
Ormoc City Negros Oriental
CEBU BRANCH TOLEDO BRANCH Tel. Nos. (053) 255-*4658 * 255-5241 Tel. No. (035) 541-5361
Branch Head: Mario V. Corro Branch Head: Eric A. Coronado Fax No. (035) 402-3096
SSS Bldg., Brgy. Kalubihan, Osmeña Peñalosa St., Luray 1, Toledo City BILIRAN - SO
Boulevard, Cebu City Tel/Fax No. (032) 467-9644 Senior Analyst: Salvador C. Maja-it Jr. DUMAGUETE BRANCH
Tel. Nos. (032) 505-9301 * 505-9310 Municipal Office Bldg. Naval Biliran Branch Head: Lilani B. Benedian
Fax Nos. (032) 254-0674 * 254-8538 Tel No. (053) 500-8195 MM Kho Bldg., Romero Highway,

Bagacay, City, Negros Oriental GUIHULNGAN - SO ILOILO-MOLO BRANCH CAGAYAN DE ORO BRANCH
Tel. No. (035) 225-4340 CEO I: Rafael Gilbert James S. Rivera Branch Head: Rene Moises G. Gonzales Branch Head: Ma. Raine L. Jamero
Fax No. (035) 422-0134 Guihulngan Municipal Hall Bldg., GT Mall Plaza, M.H. Del Pilar Molo, SSS Bldg., Carmen Patag Road,
Guihulngan, Negros Oriental Iloilo City Carmen, Cagayan de Oro City,
BAYAWAN - SO Monday and Wednesday Tel No. (033) 330-2963 * 330-2961 Misamis Oriental
Integrated Business Center, Tel. Nos. (088) 350-3529 * 350-3530
Bayawan City, Negros Oriental VICTORIAS BRANCH ROXAS BRANCH Fax Nos. (088) 858-6790 to 91
Branch Head: Socorro B. Ferrer Branch Head: Esteban L. Panes
ROBINSONS DUMAGUETE - SO Rainbow Mall, Osmeña Ave., JGM Bldg., Burgos St., Roxas City ROBINSONS CAGAYAN DE
JMSR: Vimih Joy J. Fabugais Victorias City, Negros Occidental Tel. Nos. (036) 621-4256 * 522-3839 ORO - SO
Dumaguete Business Park, Tel. No. (034) 399-2953 Fax No. (036) 621-0611 SMSR: Evelyn U. Cagadas
Calindagan, Dumaguete City, Fax No. (034) 399-2954 Rosario Crescent corner
Negros Occidental MINDANAO OPERATIONS Florentino Street, Limketkai
Tel No. (035) 421-0450 VISAYAS WEST 2 DIVISION GROUP Center, Cagayan De Oro City
SIQUIJOR - SO ANTIQUE BRANCH MINDANAO NORTH DIVISION CAMIGUIN BRANCH

CEO I: Shiela G. Pillora Branch Head: Eva J. Cura Branch Head: Jose Roel J. Herbieto
Siquijor Public Maket Bldg., SSS Bldg., Bantayan, San Jose de BUTUAN BRANCH G/F, Barlaan Bldg., Arana St.,
F. Atad Street, Siquijor Buenavista, Antique Branch Head: Antonio G. Fabia Mambajao, Camiguin
Tel No. (035) 480-9019 * 480-9062 TeleFax No. (036) 540-8112 Rudy Tiu Bldg., A.D. Curato St., Tel. No. (088) 387-2099
Butuan City, Agusan del Norte Fax No. (088) 387-2070
KABANKALAN BRANCH KALIBO BRANCH Tel. Nos. (085) 225-2153 * 342-3003
OIC: Gerard T. Gonzales Branch Head: Elisa M. Llavan Fax Nos. (085) 815-5008 GINGOOG BRANCH
NZBC3 Bldg, Hiway to Talubangi, JGM Bldg., 302 Goding Ramos St., Branch Head: Perkins B. Calixtro
City, Negros Occidental Kalibo, Aklan ROBINSONS PLACE BUTUAN - SO Villa Hermosa Bldg., Doña Graciana
Tel. No. (034) 746-8130 TeleFax. No. (036) 500-8360 SMSR: Ferdinand D. Guarin St., Brgy., 20, Gingoog City, Misamis
Fax. No. (034) 471-2224 J. C. Aquino Ave. Libertad, Butuan City Oriental
ILOILO-CENTRAL BRANCH Tel. No. (085)225-0088 Tel. No. (088) 427-7720
SAGAY BRANCH Branch Head: Emelia B. Solinap Fax No. (088) 861-0199
Branch Head: Jane T. Gargoles TTW Bldg., corner JM Basa and SAN FRANCISCO, AGUSAN - SO
JGM Bldg., National Highway cor., Mapa Sts., Iloilo City, Iloilo SSO II: Exequiel M. Amplayo ILIGAN BRANCH
Roxas Avenue City, Negros Tel. Nos. (033) 338-1307 * 509-9828 Alab Bldg., National Highway, Branch Head: Cheryl V. Jariol
Occidental * 509-7850 Brgy. I, San Francisco, Agusan del Sur Mindanao Sanitarium and Hospital
Tel. No. (034) 488-0112 Fax No. (033) 337-5533 Tel/Fax. No. (085) 242-3006 College Bldg., Tibanga Highway,
Fax. No. (034) 488-0270 ROBINSONS PLACE ILOILO - SO Iligan City
CEO I: Jean G. Laurente CABADBARAN - RO Tel. Nos. (063) 221-2988 * 221-6179
SAN CARLOS BRANCH Corner De Leon & Quezon Streets Sr. Analyst: Carlos P. Flaviano * 221-5374 * 221-5248
Branch Head: Isaac P. Ciocon, Jr. Iloilo City Municipal Hall, Cabadbaran City Fax No. (063) 221-2932
Door No. 2, Emerald Bldg., Center Tel. No. (033) 503-2462 Wednesday
Mall, San Carlos City, Negros Occidental OROQUIETA BRANCH
Tel. Nos. (034) 312-5422 * 312-5316 PASSI - SO TRENTO - RO OIC: Valentine V. Aunzo
Fax No. (034) 729-3928 Sr. Analyst Rogelio S. Sudusta Driver: Sherwin L. Cuajotor Oroquieta Town Center, Canubay,
PASSI Economic Enterprise, Passi Municipal Hall, Trento Oroquieta City
City Monday Tel. No. (088) 531-1210

Fax No. (088) 531-1870 DAVAO BRANCH NCCC MALL TAGUM - SO ROBINSONS PLACE GEN SAN -
Branch Head: Rizalito Alberto C. De Leon CEO I: Hildebrando S. Ortega SO
OZAMIS BRANCH SSS Bldg., J.P. Laurel Ave., Bajada, 3/F, NCCC Mall of Tagum, SSO III: Marieta P. Tobias
Branch Head: Anna Pearl J. Fuentes Davao City National highway, Tagum City J. Catolico Sr Avenue, Lagao,
Lica Heritage Bldg., Valoncha St., Tel. Nos. (082) 222-6810 * 221-3575 General Santos City
Ozamis City, Misamis Occidental * 221-3493 * 221-3536 TORIL BRANCH Tel. No. (083) 552-2917
Tel. Nos. (088) 521-0441 * 521-3397 Fax Nos. (082) 222-6810 Branch Head: Julious J. Wales
Fax No. (088) 521-3396 Toril Community Cooperative Inc., KCC GEN SAN - SO
NCCC MALL DAVAO – SO Building, Saavedra St., Toril, Davao CEO I: Galilee F. Rodriguez
SURIGAO BRANCH CEO I: Fe T. Quibin City, Davao Del Sur Veranza Mall, J. Catolico Sr.
Branch Head: Ricardo A. Habal 3/F, NCCC Mall, Matina Corner Tel. Nos. (082) 291-0012 * 291-0156 Street, Lagao, General Santos City
PhilamLife Bldg., Amat Street, McArthur Highway & Maa Road, * 291-1761 Tel. No. (083) 302-5389
Surigao City, Surigao del Norte Matina, Davao City Fax No. (082) 291-0106
Tel. No. (086) 231-7033 Tel No. (082) 285-3959 KIDAPAWAN BRANCH
Fax No. (086) 826-2431 * 826-2437 CALINAN -SO Branch Head: Redentor S. Viola
DIGOS BRANCH SMSR: Virgilio B. Comonal Jr. G/F, ROMA Bldg., Quezon Blvd.,
DAPA - RO Branch Head: Edgar P. Juanich Calinan District Hall Bldg. Kidapawan City, North Cotabato
JMSR: Sherlita L. Solis Rebecca Sy Bldg., Lapu-Lapu Ext., Calinan, Davao City Tel. No. (064) 278-3384
Municipal Hall, Dapa Digos City, Davao del Sur Tel No. (082) 295-0491 Fax No. (064) 288-1580
Monday Tel. Nos. (082) 553-5658 * 553-7343
Fax No. (082) 553-5658 MINDANAO SOUTH 2 DIVISION KORONADAL BRANCH
TANDAG BRANCH Branch Head: Serafin G. Hingco
Branch Head: Benigno J. Dagani, Jr. MATI BRANCH COTABATO BRANCH ALCA Bldg., 712 Aurora St.,
Pimentel Bldg., Donasco St., Tandag, OIC: Erec C. Rana Branch Head: Sukarno D. Pendaliday Koronadal City, South Cotabato
Surigao del Sur Old NIA Bldg., Panamin, Matiao S.T. Lim Holdings, Inc., Bldg., Tel. Nos. (083) 228-8350-51 * 228-3131
Tel. No. (086) 211-3718 Road, Mati City, Davao Oriental Makakua St., Cotabato City Fax No. (083) 228-5292
Fax. No. (086) 211-3185 Tel. Nos. (087) 388-4585 * 811-1448 Tel. No. (064) 421-8289
* 388-3754 Fax No. (064) 421-4515 TACURONG BRANCH
VALENCIA BRANCH Fax No. (087) 388-4585 Branch Head: Suzette H. Purificacion
Branch Head: Marilyn O. Tamayo PANABO BRANCH GENERAL SANTOS CITY BRANCH CYC Bldg., National Highway Brgy.,
CAP Bldg., Sayre Highway, Hagcol, Branch Head: Valeriano P. Wenceslao, Jr. Branch Head: Jove L. Colasito Buenaflor, Tacurong City, Sultan
Valencia City, Bukidnon Door 5, Centino Building, Quezon SSS Bldg., Macar Highway, Brgy. Kudarat
Tel. No. (088) 828-0275 Blvd., Brgy. Sto. Niño, Panabo City Labangal, General Santos City Tel/Fax No. (064) 477-0164
Fax No. (088) 222-3748 Tel No. (084) 628-4037 * 628-4091 Tel. Nos. (083) 554-5754 *
Fax No. (084) 628-8674 554*5752 * 554-5751 * 552-8098 MINDANAO WEST DIVISION
MINDANAO SOUTH 1 DIVISION Fax No. (083) 554-5755
TAGUM BRANCH BASILAN BRANCH
BISLIG BRANCH Branch Head: Jose S. Catoto, Jr. SARANGANI - SO OIC: Enrico C. Flores, Jr.
Branch Head: Roselane B. Plaza Cuntapay Bldg., Lapu-Lapu Street, CEO1: Mie G. Tubigon JJ Twins Pavillion Bldg., Valderosa
Natalio Plaza Bldg., Espiritu St., Tagum City, Davao del Norte Ground Floor Old Capitol Bldg., Street, Isabela City, Basilan Province
Mangagoy, Bislig City, Surigao Del Sur Tel. Nos. (084) 216-9397 * 216-9398 Sarangani Provincial Capitol Tel/Fax No. (062) 200-3432
Tel Nos. (086) 853-2334 * 853-4126 * 655-6620 Compound, Alabel Sarangani
* 853-2333 Fax No. (084) 655-6619 Province DIPOLOG BRANCH
Fax No. (086) 853-4126 Tel. No. (083) 508-0058 Branch Head: Jaime S. Casumpang

Ramos Bldg., Rizal Ave., Dipolog City
Tel. No. (065) 212-2518
Directory of Foreign Offices
Fax No. (065) 212-4834
ASIA
IPIL BRANCH SINGAPORE
Branch Head: Rudy M. Lacandalo BRUNEI DARUSSALAM Embassy of the Philippines 20
Chiong Bldg., Poblacion Ipil, Embassy of the Philippines Nassim Road, Singapore 258395
Zamboanga Sibugay Simpang 336, Diplomatic Enclave Tel No. (65) 6235-5604 (Lucky
Tel. No. (062) 333-2295 Kampung Kianggeh, Jalan Plaza)
Fax No. (062) 333-2498 Kebangsaan Telefax No. (65) 6732-1858
Bandar Seri Begawan, Brunei Email: marinmc@sss.gov.ph /
JOLO BRANCH Darussalam 00673 sssatsingapore@yahoo.com
OIC: Akili N. Ambutong Tel/Fax Nos. (673) 222-1173 Representative: Marites C. Marin
Sulu Masonic Bldg., Bus-Bus St., Email: siamc@sss.gov.ph
Jolo, Sulu Representative: Mary Jessielyn C. TAIPEI
Telefax No. (085) 341-8911 loc. Sia Manila Economic and Cultural Office
2356 10th Floor, No. 309 Songjiang Road
HONG KONG Zhong Shan District, Taipei, Taiwan,
TAWI-TAWI - SO Philippine Consulate General 10483
CEO II: Lincoln A. Tawasil. 14th Floor United Center Building, Tel No. (8862) 2507-9187
Kandero Bldg., Poblacion, Bongao, 95 Queensway, Admiralty, Hong Fax No. (8862) 2507-9181
Tawi-Tawi Kong, S.A.R. Email: leslie_ssstaipei@yahoo.com
Tel. Nos. (068) 268-1001 * 0927- Tel. Nos. (852) 2143-6394; 2823- Representative: Leslie P. De Leon
3892710 8552; 2823-8569; 2377-9556
Email: bob_roldan@yahoo.com MIDDLE EAST
PAGADIAN BRANCH Representative: Roberto V. Roldan
Branch Head: James B. Buckly ABU DHABI, UAE
Ancajas Bldg., Sanson St., San KUALA LUMPUR, MALAYSIA Embassy of the Philippines W-48,
Francisco, Pagadian City, No. 1 Jalan Changkat Kia Peng, Street No. 8, Sector 2-23, Plot 51 Al
Zamboanga del Sur 50450 Kuala Lumpur, Malaysia Qubaisat, Abu Dhabi, UAE
Tel. Nos. (062) 215-1160 * 214-1633 Mobile No. (601) - 787-01944 Mobile No. (971) 56612-8861
* 214-1819 Email: sss_sa_malaysia@yahoo.com Email: sssabudhabi@gmail.com
Fax Nos. (062) 214-2466 * 215-4164 Representative: Ranulfo B. Representatives: Danilo Q. Calape /
Tanquezon Ruel A. Velasco
ZAMBOANGA BRANCH
Branch Head: Elizabeth G. MACAU AL KHOBAR
Cabatingan Philippine Consulate General Al Ajaji Bldg., 1st St., cor. King
PHIDCO Bldg., Veterans Avenue, Units 1404-1406, 14/F AIA Tower Abdullah Street
Zamboanga City Avenida Comercial de Macau, Macau Al Shamalia District, P.O. Box 2539,
Tel. Nos. (062) 993-0418 * 991-2007 SAR Al-khobar 31952, KSA
* 991-1475 Email: mon_cheng03@yahoo.com Tel. Nos. (966 13) 898-6500
Fax No. (062) 992-6896 Representative: Kristmond Rolly B. Fax No. (966 13) 864-5033
Cheng Mobile No. (966 53) 124-2183

Email: sss.alkhobar@gmail.com Basher Street Email: nesh_20006@yahoo.com /
Representative: Mark Roue N. Oliva corner Damascus Road philsss_milanoitalia@live.com.ph
Faiha, State of Kuwait, P.O. Box Representatives: Wilma M. Ortiz /
BAHRAIN 26288 Lester Paul S. Mata
Embassy of the Philippines Villa No. Mobile Nos. (965) 6589-8699/6653-
939, Road No. 3320, Block 332 5323 ROME, ITALY
Mahooz Area, Manama, Kingdom of Email: eribaljun@gmail.com / Embassy of the Philippines
Bahrain ssskuwait.philembassy@gmail.com Viale delle Medaglie D’Oro 112-114
Mobile No. (973) 3690-6218 Representative: Juan D. Eribal Jr. 00136 Rome, Italy
Email: philsss.bahrain@gmail.com Tel No. (3906) 3973-9341
Representative: Edre G. Bayno RIYADH Email: cruzadaja@sss.gov.ph
DOHA Embassy of the Philippines Representative: Jonnah A. Cruzada
Philippine Overseas Labor Office Site D4, Collector Road C,
corner Al Furat St., 960 & Al Diplomatic Quarters
Qaisoum St. 827 Riyadh 11693, KSA, P.O Box 94366
Onaiza Area, Doha, State of Qatar Tel. Nos. (9661) 482-3615; 488-
P.O. Box 24900 0835; 482-0507
Tel No. (974) 448-78599 Telefax Nos. (9661) 488-3945; 291-
Mobile No. (974) 661-43076 6010
Email: sssdohaqatar129@gmail.com E-mail: redullajm@sss.gov.ph /
Representative: Michael D. Ingal sssriyadh@hotmail.com
Representative: Jeremy M. Redulla
DUBAI, UAE
Philippine Overseas Labor Office
35 Beirut Street Extension 2 Al
EUROPE
Qusais 3, Dubai, United Arab
Emirates LONDON
Mobile No. (971) 5621-23426 Embassy of the Philippines
Email: cabagnotle@sss.gov.ph No. 11 Suffolk Street London, SW1Y
Representative: Lydia E. Cabagnot 4HG, United Kingdom
Tel Nos. (44207) 451-1830 /
JEDDAH, KSA (44208) 432-9864
Philippine Consulate General Fax No. (44207) 930-4091
P.O. Box 4794, Jeddah 21412, KSA E-mail: philsss.uk@gmail.com
Tel. Nos. (9662) 669-6303, 667- Representative: Thelma V.
0925 Venturanza
Fax No. (9662) 669-6797
Email: ying_mil@yahoo.com MILAN
Representative: John L. Sibbaluca Philippine Consulate General
Via Stromboli No. 1
KUWAIT 20144, Milan, Italy
Philippine Overseas Labor Office Telefax No. (3902) 4351-1953
Villa 152, Block 6, Nouman Bin Mobile Nos. (3932) 7250-7214 /
(3932) 7289-9774

2014 Citizens Charter

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2014 Citizens Charter

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To our valued members:

In behalf of the Social Security System management and staff, I am pleased

EMILIO S. DE QUIROS, JR.

SSS CITIZEN’S CHARTER

V. Directory of SSS Offices ........................................................................ 130

SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER

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SUPPORTING - Birth Certificate/s

For male/female non-

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Required documents: COOPERATIVE

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- Certificate from Card

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- Senior Citizen card For widowed

For male/female non-

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1. Get NWS Member Services Member Note: If the

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- School ID card For male/female non-

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3. Get a queue MSS of SSS Member

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If filed by member- If filed by employer’s/

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1. Sickness Benefit Reimbursement Application

IMPORTANT: Employers are required to enroll in the Sickness and

If filed by Employer’s Representative:

FOR UNEMPLOYED MEMBERS

1. Sickness Benefit Application Form (For Unemployed/Separated Members)

Note: Medical Specialist shall determine required medical documents based

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LIST OF REQUIRED DOCUMENTS LIST OF REQUIRED DOCUMENTS

ADDITIONAL REQUIRED DOCUMENTS (Present the original/certified true

• Certificate of separation from employment with effective date of separation

• Certificate of separation from employment with effective date of separation,

• Notice of strike duly acknowledged by the Department of Labor and

• Certification from DOLE and duly notarized affidavit that no advance

• Duly notarized affidavit of separation from employment with reason and

FOR SELF-EMPLOYED AND VOLUNTARY MEMBERS

1. Sickness Benefit Application Form (For Unemployed/Self-employed/

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1. Get or Member Services Member

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LIST OF REQUIRED DOCUMENTS LIST OF REQUIRED DOCUMENTS

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