Jessica Dvorak

Milwaukie, Oregon, 97267

jdvorak@pdx.edu

Professional Experience
Portland State University Police Association 11/2020–Present
Sergeant at Arms, Settlement Agreement and Contract Negotiator, Document Creator
• Key negotiator in contracts and settlement negotiations
• Write and edit collaboratively on legally binding technical documents such as grievances and contracts.
• Extreme attention to detail, maintaining awareness on federal, state, and local laws.
• Created a confidential voting system and data collection system to ensure association satisfaction

Portland State University, Campus Public Safety Office 12/2019 – Present

Campus Police Dispatcher
• Call taking and dispatching police and safety officers in order of emergent need
• Provide campus and community with Public Safety Answering Point services (police, fire, medical)
• Monitor all campus alarms and cameras to ensure the safety of students, faculty, staff, and property
• Keep accurate and detailed CAD entries

Portland State University, University Place Hotel 05/2018 – 12/2019

Night Porter/Front Desk Nights
• Ensure the safety of the hotel and guests on graveyard shift
• Provide information about campus and city to guests and visitors new to PDX
• Answer calls, emails, and inquiries
• Keep accurate logs of incidents and detailed reports of activities

Clackamas Community College, Advising Department 06/2015–06/2016

Peer Assistant/Front Desk Advising and Career Services
• Answer calls, emails, and inquires from students and parents and refer them to campus resources
• Answer student and parent questions regarding financial aid and graduation trajectories
• Keep accurate and detailed reports of students helped, and the kind of help received
• Prioritizing schedules based on need and importance

Education
Portland State University, Portland, OR
Master of Arts in Professional and Technical Writing, 2022 | GPA 4.00
Portland State University, Portland, OR
Bachelor of Arts in Communication, 2019 | GPA 3.65
Clackamas Community College, Oregon City, OR
Associate of Arts, 2016 | Honor Roll Graduate | Peer Assistant

Skills and Technologies

Notepad++/XML/HTML Research/Reports Inkscape Proofreading/Editing
SwordfishIV/XLIFF/TBX Policy/Procedure Docs Adobe Creative Cloud APA, MLA, Chicago, Etc.
EasyDITA/DITA Large Scale Collaboration Microsoft 365 Google Suites