Professional Documents
Culture Documents
Ethics Semester 5
Ethics Semester 5
Feedback / Psychological Safety: Psychological safety is a shared belief that the team is safe for
interpersonal risk taking. It can be defined as "being able to show and employ one's self without fear
of negative consequences of self-image, status or career". In psychologically safe teams, team
members feel accepted and respected.
Feedback / Nonviolent Communication:
101 - Oil Pipelines: Once extracted, oil is transported to refineries via supertanker, train, truck, or
pipeline to be transformed into usable fuels such as gasoline, propane, kerosene, and jet fuel—as
well as products such as plastics and paint. Pipelines are generally the most economical way to
transport large quantities of oil, refined oil products or natural gas over land. In the United States,
70% of crude oil and petroleum products are shipped by pipeline. Data from 2014 gives a total of
slightly less than 2,175,000 miles (3,500,000 km) of pipeline, the US making up 65% of that.
Oil Pipelines - Environmental Consequences: Conservation groups worry about safety, and the
impacts on air, water, wildlife and farming, because of the risk of the pipeline disruption. Dakota
Access Pipeline: Missouri River might become contaminated in the event of a spill or leak,
jeopardizing a source of drinking and irrigation water that millions of people depend on for clean
water. Sunoco Logistics, the future operator of the pipeline, is responsible for at least 203 leaks
disclosed to the Pipeline and Hazardous Materials Safety Administration, with a total of 3,406 barrels
of crude oil spilled. Issue in case of spill: ensuring the company has enough money in reserve to
address any harm. Disturbance of the land, tiling, soil erosion, and soil quality.
Paris Agreement: Entered into force on 4 November 2016. The Paris Agreement for the first time
brings all nations into a common cause to undertake ambitious efforts to combat climate change. Its
aim is to keep a global temperature rise this century well below 2° Celsius above pre-industrial
levels and to pursue efforts to limit the temperature increase to 1.5° Celsius. It also aims at
increasing the ability to adapt to the adverse impacts of climate change. Appropriate financial
flows, a new technology framework and an enhanced capacity building framework will be put in
place. There are no penalties for not meeting the targets. Issue: Lack of concrete evidence over
various factors (e.g. by how much we need to reduce carbon emissions to meet the target).
Nationally determined contributions (NDCs): Article 3 requires them to be "ambitious", "represent a
progression over time" and set "with the view to achieving the purpose of this Agreement".
Paris Agreement - Implementation and Critique: In June 2017, U.S. President Donald Trump
announced his intention to withdraw the United States from the agreement. The earliest effective
date of withdrawal for the U.S. is November 2020, shortly before the end of President Trump's
current term (In practice, changes contrary to the Paris Agreement have already been put in place).
The negotiators of the agreement stated that the target of no more than 2 °C increase were
insufficient; instead, a target of 1.5 °C maximum increase is required. On 5 October 2016, US
President Barack Obama claimed that "Even if we meet every target ... we will only get to part of
where we need to go." As of 2017, none of the major industrialized nations were implementing the
policies they had envisioned and have not met their pledged emission reduction targets. According
to UNEP the emission cut targets in November 2016 will result in temperature rise by 3 °C above
pre-industrial levels, far above the 2 °C of the Paris climate agreement.
Regulation of Fossil Fuels and Carbon Emissions: In economic terms, pollution from fossil fuels is
regarded as a negative externality. The US Government does not have a national energy policy.
However, the oil and gas industry can be affected by tangential government energy and
environmental policies, such as automotive fuel efficiency standards. Taxation is considered one way
to make societal costs explicit, in order to 'internalize' the cost of pollution. This aims to make fossil
fuels more expensive, thereby reducing their use and the amount of pollution associated with them,
along with raising the funds necessary to counteract these factors. Depending on national laws,
regulation can take place through ownership of the resource. Market mechanisms: Competition
from renewable energy sources may lead to the loss of value of fossil fuel companies due to their
inability to compete commercially with the renewable energy sources.
Financial aspects of DAPL Investment in Fossil Fuel & DAPL: Since 2016, immediately following
the Paris Agreement's adoption, 33 global banks have poured $1.9 trillion into financing climate-
changing projects worldwide. The top four banks that invested most heavily in fossil fuel projects
are all based in the U.S., and include JPMorgan Chase, Wells Fargo, Citi, and Bank of America. “One
inescapable finding of this report is that JPMorgan Chase is very clearly the world’s worst banker of
climate change,” the report, titled “Banking on Climate Change,” found. “The race was not even
close: the $196 billion the bank poured into fossil fuels between 2016 and 2018 is nearly a third
higher than the second-worst bank, Wells Fargo.”. DAPL Investors: Credit Suisse; Royal Bank of
Canada; Suntrust Bank; BNP Paribas; HSBC; Citibank; Morgan Stanley; Wells Fargo, Bank of America;
and JP Morgan Chase.
Impact of DAPL on Financial Institutions: ESG: Environmental, Social, and Governance. Twelve of the
banks met with the tribe, and ten banks signed a statement requesting changes to the Equator
Principles, an ESG risk management framework used by 90 banks worldwide in the aftermath of
their bad experience with DAPL. Three banks divested from DAPL: BNP Paribas, DNB, and ING. No
other event in the 21st century has done more to demonstrate that ESG investors need better social
metrics and optimal data than the Dakota Access Pipeline. This lack of data led to terrible decision-
making and loss of financial value, in addition to severe reputation damage to investors. “Social risks
can become material risks”: Energy Transfer Partners stock went down more than 60% since its
2014 highs, in large parts due to rhetoric related to DAPL.
Fossil Fuel Divestment: Is an attempt to reduce climate change by exerting social, political, and
economic pressure for the institutional divestment of assets including stocks, bonds, and other
financial instruments connected to companies involved in extracting fossil fuels. Emerged on
campuses in the United States in 2010 with students urging their administrations to turn
endowment investments in the fossil fuel industry into investments in clean energy and
communities most impacted by climate change. By September 2019, a total of 1,100 institutions and
over 58,000 individuals representing $11 trillion in assets worldwide had been divested from fossil
fuels. Aims at the stigmatisation of fossil fuel companies. According to a 2013 study by the Aperio
Group, the economic risks of disinvestment from fossil fuel companies in the Russell 3000 Index are
"statistically irrelevant". Some known universities and organisations have joined the cause:
Harvard, Stanford, the Guardian. “I think this is part of a process of delegitimising this sector and
saying these are odious profits, this is not a legitimate business model ... This is the beginning of the
kind of model that we need, and the first step is saying these profits are not acceptable and once we
collectively say that and believe that and express that in our universities, in our faith institutions, at
city council level, then we’re one step away from where we need to be, which is polluter pays.” -
Naomi Klein, author and filmmaker.
Fossil Fuel Divestment- Critical Voices: John Felmy, the chief economist of the American Petroleum
Institute, stated that the movement to divest from fossil-fuel companies "truly disgusts me" and
stated that academics and campaigners who support divestment are misinformed, uninformed or
liars. The World Coal Association has pointed out that divesting from the fossil fuel industry does not
necessarily result in a reduction of demand for fossil fuels, rather it would result in environmentally
conscious investors losing influence over the operation of those companies.
https://vimeo.com/240198973
Civil society organization: Scope: Individual, grass-roots, local, regional, national, transnational,
global. Type: Community group, campaign group, research organisation, business association,
religious group, trade union. Activities: Research, dialogue, information provision, service provision,
campaigning, partnerships. Focus: Natural environment, social issues, development, poverty
alleviation, human rights, animal welfare. Structure: Informal, formal, co-operative, professional,
entrepreneurial, network. Key role: Holding state and market sector accountable (partly for
stakeholders that down have own voice e.g. animals or vulnerable and marginalised groups).
Sectional versus Promotional Groups: Sectional E.g. unions, professional organisations, student
bodies, neighbourhood groups. Member-based and primarily seek to represent the interest of their
members (i.e. particular “section” of society). Generally part of a particular workplace, university,
profession or geographical area. Will, above all else, pursue the interest of their members
Promotional Focussed on promoting specific causes or issues. E.g. environmental groups, anti-
smoking groups, animal welfare groups. Represent those with a common ideology. Membership
usually open to all.
How to Determine Legitimacy of CSO? Often not entirely straightforward, because any CSO may
claim to be a relevant stakeholders, but company may have different view (e.g. whether PETA is a
stakeholder of a cattle farmer). Companies cannot be expected to engage with every organisation
that decides to take issue with their policies (under consideration of the company’s resources).
Moral legitimacy may be determined by looking at how ethical the means of engagement that CSO
uses are.
CSO Tactics: Indirect actions Research and communication about the issues, only ethical if the
facts are true and not overstated. Violent direct Actions Violent direct action is usually illegal, but
creates high level of publicity, includes vandalism, cyber crimes, violence; Important, yet highly
controversial tactic of CSOs. Non-violent Direct Action Various strategies: Boycotts, buycotts,
protests, letters, media campaigns, occupations, demonstrations and marches. Mostly, non-violent
actions remain legal and ethical.
http://www.youtube.com/watch?v=P-nnzizoGQ4
Discussion
1. To what extent are companies ethically responsible to create stimulating workplaces?
2. What could be incentives for them?
3. Please give examples of companies that are doing a good/bad job in this regard and explain
your choice.
Unethical, Pro-organisational Behaviour: Definition: Unethical pro-organisational behaviors are
„...actions that are intended to promote the effective functioning of the organization or its members
(e.g., leaders) and violate core societal values, mores, laws, or standards of proper conduct.
Examples 1: When there’s a slow-down I may lie to protect the company image by telling the
passengers that we’re waiting on bags rather than that the mechanic is taking his own sweet time.
Example 2: I would make excuses to protect the company, like if the cabin was filthy, I’d say, “I’m
sorry it’s dirty. We contracted out our services.” I did that more times than I can remember, to
protect the company’s image.
Discussion
1. How is workplace deviance related to ethics?
2. How can deviant behaviour be explained?
3. Have you experienced deviant behaviour in one of your internships? Please provide examples
and critically analyse the dynamic
Theoretical Explanation for Deviant Behaviour Psychological Contract: The perceptions of both
parties to the employment relationship, organization and individual, of the reciprocal promises and
obligations implied in that relationship. Psychological Contract Breach: Perception that duties of
employer are not met, Perception of mistreatment. A form of negative reciprocity.
Monitoring of Employees: Surveillance and control of workers has a long legacy in management
practice. Rise of electronic communication added a new level of complexity to the issue of privacy.
Companies can trace every detail of the employees conduct at work (e.g. by accessing data and
usage of CCTV). Invasion of privacy is based on the threat of potential harm rather than actual
harm. Similar ethical issues as pre-crime interventions: Pre-crime intervenes to punish, disrupt,
incapacitate or restrict those deemed to embody future crime threats (related to Orwell 1984
“thoughtcrime”)Example: Criminal psychology and free will. Health and drug testing criticism:
Makes more data available than employer actually needs. Are employers entitled to acceptable level
of performance or optimal performance?
Hawthorne Effect: A type of reactivity in which individuals modify an aspect of their behavior in
response to their awareness of being observed. The Hawthorne Works had commissioned a study
to see if its workers would become more productive in higher or lower levels of light. The workers'
productivity seemed to improve when changes were made, and slumped when the study ended. It
was suggested that the productivity gain occurred as a result of the motivational effect on the
workers of the interest being shown in them. Conclusions: Change of behavior in the presence of
observer.
Reference to the Panopticon: Panopticon derives from the Greek word for "all seeing" – panoptes.
System of control designed by the English philosopher and social theorist Jeremy Bentham in the
18th century. Concept of the design is to allow all prisoners of an institution to be observed by a
single security guard, without the inmates being able to tell whether they are being watched . The
fact that the inmates cannot know when they are being watched means that they are motivated to
act as though they are being watched at all times. Thus, the inmates are effectively compelled to
regulate their own behaviour. In real life, the application of similar architecture in prisons led to
mental disease. Libertarian thinkers began to regard Bentham's entire philosophy as having paved
the way for totalitarian states. Mechanism of surveillance as a tool of oppression and social
control. Bentham's fear of instability caused him to advocate ruthless social engineering and a
society in which there could be no privacy or tolerance for the deviant. Foucault used the
panopticon as metaphor for the modern disciplinary society. Information panopticon: each
employee's contribution to the production process is translated into objective data, it becomes
more important for managers to be able to analyze the work rather than analyze the people. Key
difference: Watchtower in Panopticon visible to inmates, whereas controlling mechanisms of
technology invisible to user.
Whistleblowing: Could be framed as “ethical, counter-organisational behaviour”. Whistleblowing is
‘‘the disclosure by organization members (former or current) of illegal, immoral, or illegitimate
practices under the control of their employers, to persons or organizations that may be able to
effect action.’’ (Near and Miceli, 1985, p. 4). Whistleblower reports of wrongdoing are frequently
buried or ignored (Miceli et al., 1991). Whistle-blowing brings two moral values, fairness and
loyalty, into conflict. Many whistleblowers feel they have the most to lose, at least in the first
instance. The act of whistleblowing can cause a conflict of interest between the personal,
organisational and societal spheres.
- Internal whistleblowing: The whistleblower reports misconduct to another person within
the organization
- External whistleblowing: he whistleblower reports misconduct to a person outside the
organization, such as law enforcement or the media.
Research suggests that nearly all whistleblowers initially attempt to report wrongdoing via internal
channels before utilizing (or in lieu of) external channels (Miceli and Near, 1992, 2002).
Edward Snowden: (born June 21, 1983), American whistleblower who copied and leaked highly
classified information from the National Security Agency (NSA) in 2013. In 2013, Snowden was
hired by an NSA contractor, Booz Allen Hamilton, after previous employment with Dell and the CIA.
Snowden became disillusioned with the programs with which he was involved and that he tried to
raise his ethical concerns through internal channels but was ignored. His disclosures revealed
numerous global surveillance programs, many run by the NSA with the cooperation of
telecommunication companies and European governments, and prompted a cultural discussion
about national security and individual privacy. Today, he lives in Russia in asylum which was
granted to him until 2020.
Greta Thunberg & Fridays for Future: (born 3 January 2003) is a Swedish environmental activist on
climate change whose campaigning has gained international recognition. Thunberg first became
known for her activism in August 2018 when, at age 15, she began spending her school days outside
the Swedish parliament to call for stronger action on global warming by holding up a sign saying (in
Swedish) "School strike for climate". Likely the largest climate strikes in world history, the 20
September strikes gathered roughly 4 million protesters, many of them schoolchildren, including 1.4
million people on strike in Germany.
Rosa Parks: (February 4, 1913 – October 24, 2005) was an American activist in the civil rights
movement best known for her pivotal role in the Montgomery bus boycott; its success launched
nationwide efforts to end racial segregation of public facilities. On December 1, 1955, in
Montgomery, Alabama, Parks rejected bus driver James F. Blake's order to relinquish her seat in
the "colored section" to a white passenger, after the whites-only section was filled. Parks' act of
defiance and the Montgomery bus boycott became important symbols of the movement. When
being arrested, she asked, "Why do you push us around?" She remembered the policeman saying, "I
don't know, but the law's the law, and you're under arrest." “You must never be fearful about
what you are doing when it is right.” (Rosa Parks)
Reflection on time: Number of working hours somewhat arbitrary (35h / 40h week). Time as a
commodity: For many jobs there is a direct link between working-hours and pay: Problematic with
regards to advancements in technology and automation. No direct correlation between working
hours and productivity: Workers may be more productive when they work fewer hours. Link
between spare time and spending: spare time may boost economy. Supposed link between working
hours, numbers of workers and unemployment rates often less straightforward in practice: A job
can’t simply be divided into 2x half the amount of hours. Example of time overall demonstrates
employer’s power over employees’ well-being, whilst being limited by the standards of the market.
21h work-week: Based on research by London-based think tank New Economics Foundation.
Founded in 1986 with the aim of working for a "new model of wealth creation, based on equality,
diversity and economic stability”. Also introduced Happy Planet Index (HPI) in 2006, an index of
human well-being and environmental impact. Challenging well-established indices of countries’
development, such as the gross domestic product (GDP) and the Human Development Index (HDI),
which are seen as not taking sustainability into account. In particular, GDP is seen as inappropriate,
as the usual ultimate aim of most people is not to be rich, but to be happy and healthy.
Bhutan and Gross National Happiness (GNH): GNH: a philosophy that guides the government of
Bhutan. It includes an index which is used to measure the collective happiness and well-being of a
population. In 2011, The UN General Assembly passed Resolution "Happiness: towards a holistic
approach to development" urging member nations to follow the example of Bhutan and measure
happiness and well-being and calling happiness a "fundamental human goal." The four pillars of GNH
are (Sustainable and equitable socio-economic development, Environmental conservation,
Preservation and promotion of culture, Good governance).
Modern Slavery - Definition Includes people who are: 1. Forced to work through threat 2. Owned or
controlled by an “employer” particularly through mental, physical, or threatened abuse 3.
Dehumanised and threatened as a resource 4. Physically constraint or restricted in freedom of
movement 5. Subject to economic exploitation through underpayment.
Affects 40 million people worldwide. Children make up 25% and account for 10 million of all the
slaves worldwide. More than half of the 40.3 million victims (24.9 million) are in forced labour, which
means they are working against their will and under threat, intimidation or coercion. An additional
15.4 million people are estimated to be living in forced marriages. Of the 24.9 million people
trapped in forced labour, the majority (16 million) work in the private sector. Another 4.8 million
people working in forced labour are estimated to be sexually exploited, while roughly 4.1 million
people are in state-sanctioned forced labour. Women and girls bear the brunt of these statistics,
comprising 99% of all victims in the commercial sex industry, and 58% in other sectors.
Migrant Workers & Modern Slavery in Europe: Due to colonial ties, Western Europe has long been
a major destination for migrant workers. UK experienced net migration of 2.5 million people from
2000-2010 ○ Implications on politics and Brexit campaigns. First-generation immigrants face
considerably higher levels of unemployment compared to native borns. 13,000 enslaved in the UK
(2014), which includes women forced into prostitution, domestic staff, and workers in fields,
factories and fishing. Many victims are foreign nationals from countries such as Romania, Poland,
Albania and Nigeria, but vulnerable British adults and children are also systematically preyed upon
by traffickers and slave drivers.
Fair Pay: The right to fair pay is to some extent protected through regulation in many countries.
Widening debate around “living wage”, e.g. in the fast food industry. Employee benefits: In 1985,
almost all Fortune100 companies in the US offered a pension plan, in 2012 the number was down to
11 companies. “Equal pay for equal work”: the right for men and women to be paid the same when
doing the same, or equivalent, work. Nevertheless, significant pay difference between male and
female employees still exists.
Example (1) Mining workers versus Cristiano Ronaldo: How to justify 19 Million GBP income versus
payments below the poverty line?.
Example (2) Expatriates versus local staff: Creation of two parallel economies.
Session 8 – Digitalization
Product sharing: New era started with “sharing economy”: An economic system built around the
sharing of human and physical resources through peer-to-peer networks (Airbnb, DriveNow,
bikesharing). Original mission: mitigate hyper-consumption and truly build community connections.
Focus has shifted towards convenience, price and transactional efficiency: “community” as
commodity. Growing risk of “sharewashing”: companies latching onto the term because it sounds
enticing, not because there is actual sharing involved. Trust rating is fundamental in this concept.
China Social Credit System: National reputation system being developed by the Chinese
government (However, there is no single, nationally coordinated system). Standardizes the
assessment of citizens' and businesses' economic and social reputation. There will be a single
system-wide social credit score for each citizen and business. Considered a form of mass
surveillance which uses big data analysis technology. Caught jaywalking, don't pay a court bill, play
your music too loud on the train — you could lose certain rights, such as booking a flight or train
ticket. Related systems in Western countries: credit ratings, UBER, eBay. A lot of data being collected
with little protection, and no algorithmic transparency about how it's analyzed to spit out a score or
ranking. System could further divide society, creating classes of people depending on their social
credit.
Discussion
1. How do you feel about rating & being rated when you use sharing economy services?
2. What is your view on the role of the sharing economy as a solution to over-consumption?
3. How do you feel about legal challenges of companies like Airbnb and UBER? Is the law simply
lagging behind or is there important legislation that actually benefits citizens?
Trust Interpersonal trust: Defined as the willingness of a party to be vulnerable to the actions of
another based on assessments about the characteristics of the trustee such as ability, benevolence
and integrity. System trust: Reliance on the integrity, ability, or character of a system (such as the
government).
Informed consent: Process for getting permission before conducting a (healthcare) intervention on a
person, or for disclosing personal information. It can be said to have been given based upon a clear
appreciation and understanding of the facts, implications, and consequences of an action. To give
informed consent, the individual concerned must have adequate reasoning faculties and be in
possession of all relevant facts. Most terms & conditions too long and complex to give an actual
informed consent.
Cambridge Analytica Case Study: Was a British political consulting firm which combined data
mining, data brokerage, and data analysis with strategic communication during the electoral
processes. Closed operations in 2018 in the course of the Facebook–Cambridge Analytica data
scandal, although related firms still exist. In 2016, CA worked for Donald Trump's presidential
campaign as well as for Leave.EU. CA's role in those campaigns has been controversial and is the
subject of ongoing criminal investigations in both countries.
VIDEO 12-13-14 slide
Psychometrics: Field of study concerned with the theory and technique of psychological
measurement. It refers to the field in psychology and education that is devoted to testing,
measurement, assessment, and related activities. Concerned with the objective measurement of
skills and knowledge, abilities, attitudes, personality traits, and educational achievement . Many
psychometric researchers focus on the construction and validation of assessment instruments such
as questionnaires, tests, raters' judgments, and personality tests. Frequently used in HR application
processes.
My personality app: Popular Facebook application created by David Stillwell in 2007 that allowed
users to take real psychometric tests and obtain their results instantly. Around 40% of the
respondents also opted in to share data from their Facebook profile, resulting in one of the largest
social science research databases in history. The application was active until 2012 and collected data
from over 6 million volunteers during this time; This data was anonymised and samples of it were
shared with registered academic collaborators around the world through the myPersonality project,
resulting in over 45 scientific publications in peer-reviewed journals.
BIG 5 MODEL
VIDEO 20 slide
Micro-targeting: Microtargeting, often used by political parties and election campaigns includes
direct marketing data mining techniques that involve predictive market segmentation. Uses various
means of communication such as direct mail, phone calls, home visits, television, radio,...
Microtargeting tactics rely on transmitting a tailored message to a subgroup of the electorate on
the basis of unique information about that subgroup. The combination of microtargeting,
psychometrics and online advertising is a paradigm shift in advertising broadly and election
campaigning.
VIDEO 23 slide
Discussion
1. To what extent do you find it OK for companies to use micro-targeting? Does this differ
depending on the sector? (e.g. insurances, tobacco, dietary products?)
2. How do you feel about this as a consumer? How would you feel about this as a marketing
employee of a company in a competitive market?
3. Log into your Facebook and consciously reflect on the contents you see (and don’t see). What
do you think Facebook thinks about you (ie. what personality type)?
4. Please go online and google “politics”, take a screenshot of top results and then let’s see if
we get the same results!
Ethics of Algorithms / Machine Learning / AI: Algorithmic decision making to support humans, not
to replace them (e.g. help doctors to sort through differentials) ->For better & quicker human
decision-making. Media focus often on social media and search engine, whereas much of machine
learning is focused on technical support (e.g. call centres, supply chain, banking). Automated
weapons pose a threat. Danger of over-reliance on algorithmic decision-making.Algorithm never
fully “neutral” but shaped by decisions made by the programmer (e.g. chosen data sets to work on)
->In many cases mistakes due to lack of basic social scientific assumptions around sample selection
(e.g. Twitter data used as generalisable data). Even true for non-human data sets (e.g. climate data
sensor selection).
Session 9/10 – Consumers
Discussion: Which companies / industries can you think of that have major ethical dilemmas with
regards to consumers?
Consumer-related Issues in Key Industries.
Consumer Rights are inalienable entitlements to fair treatment when entering exchanges with
sellers. UN Guidelines for Consumer Protection; example “right to truthful information”. Not always
easy to implement, as claims made by manufacturer may not be factually untrue, but still might end
up misleading consumers.
Product Policies. Obliged to provide products and services that are safe, efficacious, and fit for
purpose. Linked to companies’ interest in relation to competitiveness. What lengths should
producers of goods and services go to make them safe for use? To what extent are producers
responsible for the consequences of their consumers’ use of their products? Principle of “due care”:
Take all reasonable steps to ensure that products are free from defects and safe to use. Some
products are inherently risky: Tobacco and unhealthy foods. It is the Company’s responsibility of
ensuring that consumers properly understand the risks involved in consuming their products.
Promotion. Marketing communication / promotion normally serves two purposes:
- To inform consumers about goods and services
- To persuade consumers to purchase goods and services
Promotions are intrusive and unavoidable. They create artificial wants. They reinforce materialism
and consumerism (an attitude that makes consumption the center of meaning and identity
construction). They create insecurity and perpetual dissatisfaction, as well as social stereotypes.
Link 1: http://www.youtube.com/watch?v=koPmuEyP3a0
Link 2: http://www.youtube.com/watch?v=24L7r7SoK_Y
Discussion
1. What is your view on the various advertising strategies?
2. Do you think it’s OK for companies to use social issues to embed them in their advertising?
3. Do you agree with the “positive materialism” perspective?
Fair Pricing. Central idea: Products and services should be offered at a fair price. Neoclassical
economics assumption: Prices will set at a market equilibrium. Assumption: Buyers and sellers can
leave the market any time. Only valid when there are number of competing offerings. Information
asymmetries. In many countries regulated through cartel offices.
Consumer Vulnerability. The state of being unable to make informed, reasoned decisions about a
product purchase.
1. Lack of sufficient education
2. Consumers who are easily confused or manipulated due to old age or senility
3. Consumers who are in exceptional physical or emotional need due to illness, bereavement,
or some unfortunate circumstance
a. Example: Targeting people who are sick and in need
4. People who lack the necessary income
5. People who are too young to make competent independent decisions
a. Example: Advertising of unhealthy food targeting children
Consumer Exclusion. Certain groups of consumers may be discriminated against and excluded from
being able to gain access to products that are necessary for them to achieve a reasonable quality of
life.
Globalization and Consumers. Level of consumer protection varies greatly amongst different
countries. Offers companies the opportunity to exploit these differences. Higher standards of
protection in developed markets can be seen as an added cost burden. Companies are not only
exporting products, but ultimately exporting a whole set of cultural values; Known as cultural
homogenization, hegemonic influence of global brands on local markets
Discussion. To what extent should companies be held accountable for their impact on countries’
culture?
Bottom-of-the-Pyramid (BOP) Concept. Idea to tap into the “fortune at the bottom of the pyramid”.
Innovative products and services offered to the poorest people in Africa, Asia, and Latin America.
Partly positive developments and appreciated by the UN as “inclusive markets” (Launch of high-
nutrition yoghurt by Danone; Low-cost laptop for school children). Important criticism: Profit
opportunities limited. Poverty can only be reduced by raising income, not by selling cheap products.
Consumer Sovereignty. Key concept in neoclassical economics: Under perfect market condition,
consumers drive the market; they express their needs and desires as a demand, which firms
respond to by supplying them with the goods and services they require. Real markets:
- Consumers may not know enough about competing offers to find the best deal
- Companies take advantage of monopolies
- Hence consumers do not take an informed choice and their sovereignty is limited
Discussion
1. Please evaluate the level of sovereignty (on a scale 1-10) of the following products/services
and justify your decision:
- Apple MacBook
- WhatsApp messenger
- Ham pizza at Vapiano restaurant
- BVG bus ticket/ride
- Emergency treatment at Vivantes hospital
2. In your view, what are the choices where consumers’ choices have the biggest impact on
environmental and social consequences?
3. Do you take any concrete actions to limit your environmental / social footprint? Which? Why
(not)?
Ethical Consumption.
- Boycott: Act of avoiding certain products and services (e.g., not buying from Burberry due to
their policies around fur)
- Buycott: Supporting companies by buying explicitly from those that have good policies (e.g.,
coffee with fair-trade labels)
- Attitude-behavior gap (also known as value-action gap): space that occurs when the values
(personal and cultural) or attitudes of an individual do not correlate to their actions. More
generally, it is the difference between what people say and what people do
- “Political form of consumerism” is a keyway how citizens shape the economic landscape,
second to voting
- Threat to democracy: The “rich” have way more “voting right” than the poor
- Motivation of company remains profit
- Minority interests remain ignored
Emmanuel Kant. Link 1: http://www.youtube.com/watch?v=nsgAsw4XGvU, was an influential
Prussian German philosopher in the Age of Enlightenment. Kant believed that reason is the source
of morality, and that aesthetics arise from a faculty of disinterested judgment. Kant was an
exponent of the idea that perpetual peace could be secured through universal democracy and
international cooperation. Categorical imperative:
- Act only according to that maxim whereby you can, at the same time, will that it should
become a universal law
- Act in such a way that you treat humanity, whether in your own person or in the person of
any other, never merely to an end, but always at the same time as an end
Discussion
1. What are the key similarities and differences between Rousseau, Sartre, Durkheim, and
Kant?
2. How can Kant’s first categorical imperative be applied to ethical consumption?
3. What is the link between Kant’s second categorical imperative and business ethics?
4. What do you think of Kant’s approach to ethics?
Sustainable Consumption. Consumption is ultimately the reason why anything gets produced.
Consumer society built on 2 problematic assumptions: 1) Consumption can increase because there
are no finite resources. 2) By-products and wastes created by consumption can be disposed
indefinitely.
Marketers need to adopt a long-term vision. Sustainable consumption is the consumer behavior that
enhances quality of life and minimizes or eliminates social and environmental harms throughout a
products lifecycle. Notion of ensuring that the satisfaction of needs does not compromise on the
satisfaction of future generations’ needs extremely problematic if the “needs” of contemporary
generation are linked to self-image, identity, relationships, culture, and enjoyment. Need to
introduce alternative meanings of growth into society, so that we can learn to cultivate deeper, non-
material sources of fulfilment.
Link 1: http://www.youtube.com/watch?v=XhR_zKUn6jc
Link 2: http://www.youtube.com/watch?v=Z5Fh2EVKpl4
Electric Cars - Human Rights Abuses. Human rights abuses, including the use of child labor, in the
extraction of minerals, happening to make the batteries that power electric vehicles. Amnesty’s
Secretary General: “Climate change should not be tackled at the expense of human rights”. Miners
as young as seven were seen by researchers. Miners, the youngest of whom were earning as little as
$1 a day, reported suffering chronic lung disease from exposure to cobalt dust. No country has laws
requiring producers to report on their supply chains. Battery manufacture now accounts for 60% of
the 125,000 tons of cobalt mined globally each year. Recycling challenge: Eleven million tons of
lithium-ion batteries forecast to be discarded by 2030, with few systems in place to enable reuse and
recycling in a circular economy for batteries.
Electric Cars - Environmental Issues
- Recycling challenge: Eleven million tons of lithium-ion batteries forecast to be discarded by
2030, with few systems in place to enable reuse and recycling in a circular economy for
batteries
- The carbon footprint of batteries in electric vehicles: electric vehicles can generate more
carbon emissions over their lifecycle – from procurement of raw materials to manufacturing,
use and recycling – than petrol or diesel cars (due to production, electricity usage, mileage)
- Pollution beyond carbon emissions: Cobalt & nickel mining, toxic spills, water shortages
Discussion
1. To what extent would you feel drawn to be involved in a social enterprise? What are positive
association you hold, what are negative associations?
2. What are the main ethical challenges of social enterprises that you can see?
3. Do you think social enterprises could trigger a major social change?