Subject Name Communication and Performance in the Australian Workplace

Module Code &

AWC – Australian Workplace Communication
Name
Assessment Name A1. Language and Empathy

Assessment Due Topic 2

Student
Student Name Dinesh Gaire 202100573
ID
Trainer &
George kalaizis
Assessor Name

Submission Date 09/02/2022

I have been supplied with the learning materials. ☒

Due date for assessment submission has been clearly communicated
☒
to me.
I understand that I must meet all the assessment requirements to be
☒
able to be deemed competent for this unit.
I understand the need of using referencing and consequence of
Student ☒
plagiarism (academic misconduct).
Declaration I am aware of the post-assessment options (re-submission, re-
☒
assessment & appeal procedures) available to me.
By submitting this piece of work and signing below, I DECLARE
THAT all assessments will be my own work and have not been
previously submitted by me or any other student. I understand that, ☒
if there is any doubt of the authenticity of any piece of my
assessment, I can be orally assessed by the Assessor.

Student Signature Dinesh

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 Task 1: Role Play

Instructions:

Perform a role play on one of the following scenarios. Script the conversation on the scenario
you choose (approx. 250 words).

Scenario 1:

You are currently employed in a company called ‘Next Engineering’. Your company is
currently accepting expressions of interest for the launch of the graduate program for this
year.

You receive a phone call from a recent graduate who wish to clarify on the following:

• When the graduate program will start and the duration

• The career paths of the graduate program
• When they will be notified about the outcome

However, the recruitment executive responsible for handling graduate recruitments is

unavailable. Identify a strategy to explain to the caller the unavailability of that person and
take the message/contact details, providing an assurance that the relevant person will call
back with the details.

Scenario 2:

As the project manager, you have been contacted by a customer with recommendations on
how you can improve your software product. Your company values customer feedback and
often incorporates viable suggestions in their product enhancements. However, due to the
current resource limitations, you are unable to implement them, in the near future. Identify an
effective strategy to show appreciation, build rapport, communicate why they cannot be
implemented soon and ensure that the suggestions will be added to the task backlog.

Response:
Phone rings…….
Me: Hello, this is Dinesh from next engineering.
Caller: Hi good morning
Me: good morning. How can I help you?
Caller: well, I have heard that you guys are currently accepting expression of interest
for the launch of graduate program, I would like to know more about it.
Me: Yeah, that is correct we are soon lunching graduate program.

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Caller: I would like to know when it will start and duration, what are the career path
for the graduate program and how and when we will be notified for the outcome.
Me: hey, I am extremely sorry to say this but only recruitments executive are
responsible for handling graduate recruitments and currently unavailable.
Caller: oh, really, so is there any way I can talk to him/her?
Me: Well, I have noted the things you want to know about. If I can please grab your
contact details, a responsible person will contact to talk on this matter as soon as
possible. If that’s okay with you?
Caller: wow, that awesome.
Me: can I get your name and surname please?
Caller: My first name is John and last name is Woods.
Me: Thanks, and your phone number and email address please?
Caller: phone number 0452642081 and email johnwoods23@gmail.com.
Me: That’s great. Thanks john.
Caller: You are welcome. Thanks for your great help, Dinesh.
Me: my pleasure and sorry for the any inconvenience made.
Caller: it all good.
Me: Bye John. Have a nice day.
Caller: Bye and you too.
Call Ends…..

Task 2: Write an Email

Instructions:

Compose an email introducing yourself to a prospective employer who you met at an ACS
networking and professional development event. The email should be of a professional
standard with no spelling or grammatical errors and follow the standard email etiquette.

You may use the following as a guide to structure your email appropriately:

- Refer to the networking event/discussion you had with the prospective employer
- Introduce yourself

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- Include details (how you will add value and what you can offer)
- Request to meet/connect via LinkedIn
- Thank recipient for the time and consideration

Response:

To: hrmanager@acs.com.au
From: gairedinesh12@gmail.com
Subject: About my employment

Dear Manager/name

I really enjoyed speaking with you the other day at the ACS networking and professional
development event. I had the thought about the position your were talking about that
day, the position appears to be an ideal match for my skills, ambitions, and interests.

The innovative approach to the corporate culture within the technology world confirmed
my wish to work at your firm.

I will bring my engineering skills, assertiveness, and ability to engage others to work in a
cooperative way within your organization.

I would really please if I can get the chance to connect with you by linkedIn or in person.

Thank you for taking the time to talk with me in that event. I have a high level of interest
in working for your firm and look forward to hearing from you.

Best Regards,

Dinesh

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