Assessment Task-2 V1.1

Assessment-2
SITXHRM001 COACH OTHERS IN JOB SKILLS
Student Must Fill this Section

Student Name:
Student ID: Term: 3 Year: 2021
Privacy Release “I give my permission for my assessment material to be used in the auditing,
Clause: assessment validation & moderation Process”.
“I declare that:
Authenticity  The material I have submitted is my own work;
Declaration:  I have given references for all sources of information that are not my
own, including the words, ideas and images of others”.
Student Signature: Date:
Assessment Outcome
Assessor Name: MSHARIFUZZAMAN
Not Yet Assessor

Attempt Competent Date
Competent Signature
Initial attempt √  31/08/2021
2nd attempt/Re-
assessment  
Information for Student:

 All work is to be entirely of the student.
General Information for this assessment:
 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its
own work formatted in double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of competency.
 If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment.
 Re-submission of assessment after the term will incur additional fees.
WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 1
International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M
Re-assessment of Result& Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the
grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days
of commencement of the new term.
Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
 Academic Manager will delegate another member to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the
lecturer/trainer in charge and the Academic Manager or if need be an external assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will
be deemed to be final.
 If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external
mediation option with nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of
assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic
appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other
supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be
submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email:
Complaints@wsc.nsw.edu.au
 The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of
notification of the outcome of the re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in
support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown
on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an independent external body as detailed in the students’
complaint / grievance policy.
Comments/ feedback to student:

The Student successfully outlines the answer and showed very potential knowledge of the
task. Overall Satisfactory

RTO: 45360 | CRICOS: 03690M
Assessment Task 2: Project
TASK SUMMARY
For this task, you must provide effective on-the-job coaching to four different colleagues. There are three parts
to this task:
Part A: You must prepare for coaching and develop a coaching session outline.
Part B: You must implement coaching sessions.
Part C: You must follow up on coaching sessions, seek feedback, and report on the progress of coaching.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

 Access to textbooks and other learning materials
 Access to a computer, printer, Internet and email software (if required)
 Access to Microsoft Word (or a similar program).
 Four colleagues (can be role played by other students).
 A workplace or simulated workplace environment.
 Access to relevant Commercial Cookery resources and equipment.
 Coaching session template (provided). Keep a master copy of this as you will need to complete four in total.
 Trainee feedback form (provided). Keep a master copy of this as you will need to complete four in total.
WHEN AND WHERE IS THIS TASK TO BE COMPLETED?

 Workplace based students will complete the task in their workplace. Dates and times will need to be
negotiated between the student, the four colleagues and their workplace supervisor.
 Classroom based students will complete this task during class time, in a simulated workplace environment.
The assessor will provide students with the date and times that they will be meeting with their trainees
(roles played by other students) and implementing the coaching sessions.
WHAT HAPPENS IF I GET SOMETHING WRONG?

If your assessor identifies that you have completed any part of this task incorrectly and/or have not submitted
all items required, you will be given feedback and a date for resubmission. Your assessor will provide you with
guidance as to what needs to be resubmitted and how.
STUDENT INSTRUCTIONS FOR TASK 2

For this task you must select four colleagues or other students to play the role of ‘trainees’.
You must meet with each trainee and identify one skill/area they wish to improve. For example, this may be
operating equipment, learning a procedure, learning a new cooking method, improving precision cuts and so
on. You are then required to develop a coaching session outline for each trainee.
Once you have developed your coaching session outlines you must implement each coaching session and
report the progress of each trainee to you supervisor (assessor).
Finally, you will answer a series of questions, reflecting on each coaching session, and seek feedback from
each trainee.

RTO: 45360 | CRICOS: 03690M

RTO: 45360 | CRICOS: 03690M
TASK 2: PART A – PREPARE FOR COACHING
For this part of the task you must organise a time to meet with each of the four trainees individually.
Talk to each trainee to learn about their current skills and knowledge and identify areas in which they may need
training. Use the following points to guide your discussion:
 What is the need for coaching in this situation?
 What does this person need to learn?
 What are their current skills?
 What is their current knowledge?
After each discussion, develop a coaching session outline for each of the trainees, using the template provided.
Your coaching session outline must include:
 The trainee’s need for coaching.
 A description of the task/skill that you will be teaching the trainee.
 When and where the training will occur. (Each coaching session must be delivered to each trainee
individually, at different times.)
 Resources required for the coaching session.
 Session start time and end time.
 A task analysis – you must provide a breakdown of the steps that you will take to teach the trainee the new
task/skill.
SUBMISSION REQUIREMENTS FOR TASK 2, PART A:

 Four coaching session outlines – one for each trainee.

RTO: 45360 | CRICOS: 03690M
Coaching session outline
Trainee name:
Need for coaching: Describe the skills or knowledge that the trainee would like to learn and why.
Skills/knowledge to be Describe the specific task or skill that you will be teaching the trainee.
taught:
Where the training will

occur:
Resources required: List all of the equipment and resources required for the coaching session.
Date of coaching session:
Session start time:
Task analysis: Provide a breakdown of the steps to teach the student the task.
Session end time:

RTO: 45360 | CRICOS: 03690M
TASK 2: PART B – IMPLEMENT COACHING SESSIONS
This part of the task requires you to implement each of your coaching sessions. Your assessor will observe you
as you individually coach each of your four trainees.
Meet with each trainee in your specified training location. Make sure you have all the resources you need to
ensure each session runs smoothly.
 At the beginning of each coaching session you must:
 explain the purpose of the coaching session to your trainee.
 tell them about the workplace procedures relevant to the task (for example, if you are getting them to
clean kitchen equipment, there would be procedures related to PPE, hazardous substances, food
safety etc.).
 During each coaching session you must follow the principles of training by doing the following:
 giving the trainee a detailed description about what you will be showing them (explanation).
 doing the task and telling them about the knowledge required (demonstration).
 when you have finished the task, briefly describing/summarising again how you did it (reviewing).
 asking the trainee to confirm their understanding of what they have to do, including asking any
questions to clarify concerns (trainee explanation).
 getting the trainee to demonstrate the task and watching how they do it.
 when the trainee has finished the task, talking to them about what you observed – giving them
constructive feedback and making sure you identify areas where they did well (feedback).
 Once you have completed each coaching session you must:
 watch the trainee do this task at least two more times.
 give them some help if you see they are having difficulties.
 report their progress to your supervisor (workplace-based students) or your assessor (classroom-based
students).
Classroom based students will be observed completing each coaching session during class time, in a simulated
workplace environment.
If you are completing your coaching sessions in a real workplace, your assessor will visit you in the workplace
or you may provide video recorded footage of each of your coaching sessions. Discuss these options with your
assessor, including appropriate recording devices and method of submission (USB, email etc.)
During each coaching session your assessor will be looking to see that you:
 explain the purpose for coaching
 demonstrate specific skills
 apply techniques to establish a rapport with the trainee
 show sensitivity to the trainee (for example, if they become frustrated or upset with the task they are doing,
or keep making mistakes)
 use appropriate communication techniques, including active listening and open questioning
 provide the trainee with the opportunity to practice
 provide constructive feedback
 complete the coaching within the allocated timeframe
 apply the key principles of learning.
SUBMISSION REQUIREMENTS FOR TASK 2, PART B:

You do not need to submit anything for this task.

RTO: 45360 | CRICOS: 03690M
TASK 2: PART C – REFLECTION
Ask each of your trainees to fill out the feedback form (provided) after their coaching sessions.
After each training session, answer the following reflective questions:
1. Do you think you allocated enough time to the session?
2. Did you demonstrate the tasks properly?
3. Do you think the trainee had difficulty understanding what you did and how you explained it? Explain
why or why not.
4. What made you realise the trainee was struggling?
5. If you could not help the trainee with something, who would you call on for assistance?
6. What did you get out of the trainee’s feedback? Is there anything you disagree with?
7. What changes could you make if you had to coach someone else in the same tasks in the future?
Type your answers in a Microsoft Word document or similar and submit to your assessor, along with trainee
feedback forms.
SUBMISSION REQUIREMENTS FOR TASK 2, PART C:

 Your answers to the reflective questions, for each of the four coaching sessions.
 Trainee feedback forms (four in total).

RTO: 45360 | CRICOS: 03690M
ASSESSMENT TASK 2: PROJECT
PART A: PREPARE FOR COACHING Yes No
Did the student submit the following:

 Trainee 1- Coaching Session Outline
Did the student have a discussion with Trainee 1 and develop an appropriate coaching session outline?
 Identified the trainee’s  Identified and planned  Allocated appropriate

task/skill to teach the time frames for coaching
need for coaching trainee session (within
commercial time
constraints)
 Identified resources  Developed task
required for coaching analysis (breakdown of
session the steps to teach new
skill)
need for coaching task/skill to teach the time frames for coaching
trainee session (within
commercial time
constraints)
skill)
commercial time
constraints)
skill)
commercial time
constraints)
skill)
Please note any reasonable adjustments for this task below.
¨ I have reviewed the mapping to this task.

RTO: 45360 | CRICOS: 03690M
PART A: PREPARE FOR COACHING Yes No
√ I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has
satisfactorily demonstrated the skills and knowledge required of this unit.
Where any items above are marked ‘No’, please provide comments and outline the gaps below. Ensure feedback is
provided to the student on their Assessment Task Cover Sheet. Note actions that will be taken to correct the gaps.
How many attempts were required to demonstrate satisfactory performance? 1_______________________________

RTO: 45360 | CRICOS: 03690M
PART B: IMPLEMENT COACHING SESSION
Coaching session Coaching session Coaching session Coaching session
Observations: 1 2 3 4
Did the student… Yes No Yes No Yes No Yes No
Explain the purpose for coaching?
 Discussed need for coaching  Explained how the session will Y Y Y Y

assist trainee to acquire new skills
Demonstrate specific skills?

Y Y Y Y
 Demonstrated skill/task step by  Explained what they were
step doing during demonstration
Apply techniques to establish a rapport with the trainee?
 Used the trainee’s name when  Used positive body language,

addressing them smiled etc. Y Y Y Y
 Listened carefully and

attentively
Show sensitivity to the trainee?
 Showed empathy  Was culturally appropriate

Y Y Y Y
 Showed patience and
understanding
Use appropriate communication techniques?
 Used active listening techniques  Asked open questions

Y Y Y Y
 Used culturally appropriate  Spoke clearly, at an
language appropriate volume
Apply the key principles of learning? Y Y Y Y
 Provided an explanation of how  Provided a demonstration
to do the task
 Reviewed the explanation and  Asked the trainee to explain
demonstration what they have learnt

RTO: 45360 | CRICOS: 03690M
PART B: IMPLEMENT COACHING SESSION
Coaching session Coaching session Coaching session Coaching session
Observations: 1 2 3 4
 Provided the trainee with
feedback
Provide trainee with the opportunity to practice?
Provide constructive feedback?
Complete the coaching within allocated timeframe?
Comments:
Please add any feedback to the student about these tasks on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Please note any reasonable adjustments made for this task below.
Coaching session 1 Outcome: Satisfactory √ Not Satisfactory  Date:31/08/2021

Date:
Coaching session 2 Outcome: Satisfactory √ Not Satisfactory  31/08/2021
Date:
Date:

RTO: 45360 | CRICOS: 03690M
Trainer/assessor name: MSHARIFUZZAMAN Trainer/assessor signature:

RTO: 45360 | CRICOS: 03690M
PART C: REFLECTION Yes No
Did the student submit the following:

 Answers to reflective questions and trainee feedback form –Coaching session 1
Did the student accurately follow up on each coaching session?
 Identified  Identified difficulties  Reported on trainee
performance problems with coaching progress
 Sought feedback on
coaching sessions from
trainees
Please note any reasonable adjustments for this task below.
¨ I have reviewed the mapping to this task.

√ I have analysed the evidence gathered against the requirements of this task and am satisfied that the student has
satisfactorily demonstrated the skills and knowledge required of this unit.
Where any items above are marked ‘No’, please provide comments and outline the gaps below. Ensure feedback is
provided to the student on their Assessment Task Cover Sheet. Note actions that will be taken to correct the gaps.
How many attempts were required to demonstrate satisfactory performance? 1_______________________________

RTO: 45360 | CRICOS: 03690M

RTO: 45360 | CRICOS: 03690M

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Assessment-2

SITXHRM001 COACH OTHERS IN JOB SKILLS

Student Must Fill this Section

Student Signature: Date:

Assessor Name: MSHARIFUZZAMAN

Not Yet Assessor

Initial attempt √  31/08/2021

Information for Student:

General Information for this assessment:

 Read the instructions for each question very carefully.

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 1

International College of Australia Pty Ltd T/A Western Sydney College

Comments/ feedback to student:

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 2

International College of Australia Pty Ltd T/A Western Sydney College

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

WHEN AND WHERE IS THIS TASK TO BE COMPLETED?

WHAT HAPPENS IF I GET SOMETHING WRONG?

STUDENT INSTRUCTIONS FOR TASK 2

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 3

International College of Australia Pty Ltd T/A Western Sydney College

International College of Australia Pty Ltd T/A Western Sydney College

SUBMISSION REQUIREMENTS FOR TASK 2, PART A:

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 5

International College of Australia Pty Ltd T/A Western Sydney College

Where the training will

Date of coaching session:

Session start time:

Session end time:

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 6

International College of Australia Pty Ltd T/A Western Sydney College

SUBMISSION REQUIREMENTS FOR TASK 2, PART B:

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 7

International College of Australia Pty Ltd T/A Western Sydney College

SUBMISSION REQUIREMENTS FOR TASK 2, PART C:

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 8

International College of Australia Pty Ltd T/A Western Sydney College

PART A: PREPARE FOR COACHING Yes No

Did the student submit the following:

 Identified the trainee’s  Identified and planned  Allocated appropriate

¨ I have reviewed the mapping to this task.

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 9

International College of Australia Pty Ltd T/A Western Sydney College

How many attempts were required to demonstrate satisfactory performance? 1_______________________________

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 10

International College of Australia Pty Ltd T/A Western Sydney College

 Discussed need for coaching  Explained how the session will Y Y Y Y

Demonstrate specific skills?

 Used the trainee’s name when  Used positive body language,

 Listened carefully and

 Showed empathy  Was culturally appropriate

 Used active listening techniques  Asked open questions

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 11

International College of Australia Pty Ltd T/A Western Sydney College

Provide constructive feedback?

Complete the coaching within allocated timeframe?

Coaching session 1 Outcome: Satisfactory √ Not Satisfactory  Date:31/08/2021

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 12

International College of Australia Pty Ltd T/A Western Sydney College

WSC-ASSSITXHRM001 -V1.1-06/10/2020 Page | 13

International College of Australia Pty Ltd T/A Western Sydney College

Did the student submit the following:

¨ I have reviewed the mapping to this task.